Ananth Raj Kumar

Phone: 9962567731

ananthblaze@gmail.com

____________________________________________________________________________________

Objective:

To find a challenging career, which would enhance my skills to work in a competitive environment and

care a winning edge for the organization.

Emerging as a flexible person with high determination in achieving results and to gain expertise in the

area of working.

An undying urge to design, create, innovate, implement and research

Education:

ASAN Memorial:• BSc. Visual Communication – 2008

Others:• MBA IT Management ( Final Semester)

• ITIL V3 Foundation

• PRINCE2 – Foundation and Practitioner

• Hadoop – Big Data (Theoretical Knowledge)

• SAP BASIS and HYBRIS (Theoretical Knowledge)

Achievements:

Created stunning web designs, 3d models, images using Photoshop, Photographs

Technical Skills:

SoftwareAdobe Photoshop, Windows 7 and XP, Symantec Antivirus Programs, Corel Draw, MS Office ( PowerPoint, Excel, Publisher & Word), Spaceman, CASE, Avid Liquid, Macromedia Flash and Dreamweaver, 3ds Max, Ubunto (familiar with terminal commands)

ToolsOGRDS, Phone Disk, Flash Batch, FTP, Citrix, Phoenix, Command Prompt, CCM and Issuetrak, Team Viewer, LC Cost, NITRO and SERVICE NOW

Award Details:

School:• Individual Champion in Athletics for 3 years as well as School Captain• 2nd Rank Holder

NTAC:3NS-20

College:• Proficiency prize for 2007• Department first in Photography, Web design and theory papers

Career:

Bravo Award: Best Achiever

Best Achiever 6/11/2009

Sutherland Global Services

Star PerformerMonthly Awards

14/09/2011

TATA Consultancy Services

Gold Award Client Award10/10/201

2TATA Consultancy Services

Service & Commitment Award

Annual Award

30/06/2013

TATA Consultancy Services

TCS Experience Summary:

Period: 30/06/2010 –Current

Role:

Major Incident and Service Manager

Management Skills &Activities:• Managed around 23 associates, complete routine work, perform finite quality checks, run

reports to check production, achieve SLA without delay, and conducted daily team meetings to

highlight progress among others. A core and active member of 3 open forums ( TDO RePro, ICC

and Front Footers). Undertook several training sessions as a part of a Front Footer initiative. • Web Based Training sessions in have been completed to improve self and team, based on need

• Involved in application development projects

• Call Monitoring and client management

• Escalations

• Nurturing new associates

• Conferencing calls with development teams to rectify issues as soon as possible

• Ability to solve various technical incidents

• ISM SPOC as well as conducted Audits

• Trouble shoot web applications

• Resource Management in case of:

Leaves

Increase of call volume

Shortage of staff

NTAC:3NS-20

• Ability to identify best talent and resource to allocate new projects

• Proved to complete critical tasks before due date much to the clients appreciation

• Provided support for a Applications such as: SPACEMAN, C&SE,

Nielsen Answers, Answers Desktop among others• In charge of employee details

• Coordinate with development teams when internal tools have an outage to fix issues

• Monitor & Manage Incidents\Problems\Requests\Changes

• Host related calls including all stake holders daily & weekly

• Conduct Audit drills on a weekly basis to improve quality

• Conduct training sessions

• Resolved all computer related mishaps, thanks to the experience gained in Sutherland

Inventions:• Created a number of process improvements using Macros, HTML and .bat files to quality check,

improve computer performance• Coke Tracker:

Keeps a check on number of requests handled per month by individual associates, also

monitoring quality• Pinnacle V3, V4 and V5:

A batch (.bat) file that has a directory of all commonly used tools and links, for various teams• Shred:

A batch file to clear .temp, %temp%, cookies and history• NSC Template - Macro that keeps track of request numbers, commonly used mail templates.

Buttons that launch inbuilt Application user forms, in addition, the macro has a feature to send

mail templates or content to desired users attaching files• Created a macro to generate and segregate huge amounts of data to a more meaningful one

• Created a HTML Webpage that consists of routinely used emails, files, applications – This

enables associates to open required tools\applications in a less time interval• Streamlined quality analysis and process document modification process

• Proposed Service Now Enhancements

NTAC:3NS-20

Achievements:• Created a number of process improvements using Macros, HTML and .bat files to quality check,

improve computer performance• I have won 3 Awards TDO Re-Pro - July 2011, R&R Award - August 2012, Gold Award - October

2013 (including client appreciation)• On June 30,2013, I completed 3 years of service in TCS and was awarded a certificate and 1000

gem points• I have always given more than 110 % productivity and with a good percentage (99.9) of quality

• A number of trainings have been conducted as a part of Front Footer initiative

• Initiatives have been taken learn new things in and out of the process as well as have cascaded

learnt information to team associates• I have contributed a number of Process Improvements (technical and non technical) that have

been very helpful to the team and process.• Became an effective Team SME and managed 23 associates, delivering quality work with highly

minimized error rate as well as nurtured associates to take up responsibilities• Web Based Training sessions have been completed to improve self and team, based on need

• Played a role as an effective core team member in Front Footer teams

• Captured a whopping 985 errors contributed by the team, which enabled a turn out off the

highest number of Green Buckets (associates with NIL errors) every month, using macros and

training• Only associate out of 120 members to win 3 Awards in 1 year and 6 months

Previous Experience Summary

Organization

Sutherland Global Services

Customer:

Microsoft Windows 7 & Symantec

Role:

Technical Support Specialist

Period:

30/06/2009 to 03/05/2010 - 10.3 Months

Technical Skills:• Learnt to trouble shoot any Windows 7 or Windows XP related issue ranging to setup problems,

hardware (RAM, HDD, SMPS, Motherboard, Network etc). • At Symantec, supported Norton Ghost, Norton 360, Norton Antivirus, Norton Internet Security,

LC Cost,Nitro, Softphone and KB Knowledge Base

Achievements:

NTAC:3NS-20

• Won Bravo on 14.04.2010 for best employee of the month.

• Obtained several positive C-SATS from customers and also appreciation emails from clients

Description:• Provided technical support for inbound and outbound calls across USA, UK and Australia.

Clients: Microsoft Windows 7 and Symantec

Organization:

Amazon.Com

Team:

Automotive Parts

Role:• Catalog Specialist

• Trainer

Period:

30/06/2008 to 30/06/2009 - 12 Months

Technical Skills:• MS Office Suite, Photoshop, Pearl, GBASE, ABIS ad internet

Achievement:• Learnt process and work flow quickly from all SME’s

• Ability to manage highly important with ease and deliver quality

Description:• Took on the role of a catalog specialist which included setting up of automotive parts in the

online portal of Amazon.com. Became a process trainer in 6 months

Experience Details:

TCS Experience 6 Year(s),3 Month(s)

Prev. Experience 1 Year(s),10 Month(s)

Total Experience 8 Year(s),3 Month(s)

NTAC:3NS-20

Competency Details :

Competency Area Proficiency

TNC-TDO-PHOENIX DATABASE E2MS Excel E1

Result orientation L1Innovation and creativity L1

Using Internet Search Engines E1Communication L1

Customer Orientation L1Planning and Organizing L0

Environmental Management and Engineering (ISO 14001) E0

SQL Basic E2Occupational Health and Safety

(OHSAS 18001) E0Analytical Thinking L1

Team Working Ability L1

Trainings:

Program/Course Duration (mins)

Start Date End Date

Advanced Excel - ILT 1080 7/3/2013 8/3/2013

Fish! 300 25/03/2013 25/03/2013BPO - Basics of Market

Research 389 14/06/2011 16/06/2011Excel Basic 120 1/1/2012 1/1/2012Indianism 120 15/03/2012 15/03/2012

American Accent 120 8/8/2012 8/8/2012SQL - Basics 120 6/3/2013 6/3/2013

Configuring MS Outlook 2010 120 7/5/2013 7/5/2013Six Sigma-Overview 120 12/7/2013 12/7/2013

Extra Skills:

• Good communication and listening skills

• Avid learner

• Customer and Technical Support

• Indoor and Out Door Photography

NTAC:3NS-20

• Individual Champion in Athletics

• Ability to create basic tools for process, production and quality improvement

• Ability to identify flaws in the process structure and find remedies

• Lead a team, multi task and produce results

• Undertake training sessions

• Ability to create and present PPT presentations

• Knowledge to configure computers and have applications up and running

• Nurture talent

• Ability to:

Create textual content with ease

Hold group discussions

Create websites and web designs

Artistic logos, designs and other paraphernalia

_ Ananth Raj Kumar

Chennai

NTAC:3NS-20