and Electric Company (PG&E) hereby revises · lifted, PG&E will bill zero usage during the evacuation period and resume estimating of bills using PG&E estimating protocols. There

STATE OF CALIFORNIA EDMUND G. BROWN JR., Governor

PUBLIC UTILITIES COMMISSION 505 VAN NESS AVENUE

SAN FRANCISCO, CA 94102-3298

October 11, 2018

Advice Letter 4014-G/5378-E

Erik Jacobson

Director, Regulatory Relations

Pacific Gas and Electric Company

77 Beale Street, Mail Code B13U

P.O. Box 770000

San Francisco, CA 94177

SUBJECT: Expansion of Emergency Consumer Protection Plan to Support

Residential and Non-Residential Customer Affected by Disasters in

Compliance with Decision (D.) 18-08-004

Dear Mr. Jacobson:

Advice Letter 4014-G/5378-E is effective as of October 7, 2018.

Sincerely,

Edward Randolph

Director, Energy Division

Erik Jacobson

Director

Regulatory Relations

Pacific Gas and Electric Company

77 Beale St., Mail Code B13U

P.O. Box 770000

San Francisco, CA 94177

Fax: 415-973-3582

September 7, 2018 Advice 4014-G/5378-E (Pacific Gas and Electric Company ID U 39 M) Public Utilities Commission of the State of California

Subject: Expansion of Emergency Consumer Protection Plan to Support Residential and Non-Residential Customer Affected by Disasters in Compliance with Decision (D.) 18-08-004

Purpose

In compliance with Ordering Paragraph (OP) 3 of Decision (D.) 18-08-004, Pacific Gas and Electric Company (PG&E) hereby revises PG&E’s Emergency Consumer Protection Plan, as approved in Advice 3914-G-A/5186-E-A, for residential and non-residential customers in areas where a state of emergency proclamation is issued by the Governor of California due to a disaster that affects utility services.

PG&E is submitting revisions to its tariffs to implement the expansion of its plan. The applicable tariff sheets are listed in the enclosed Attachment 1. For your convenience, redline versions of the tariff revisions are included as Attachment 2.

Background

PG&E established a series of billing and service modifications and disaster relief to support customers recovering from the immediate aftermath of the October 2017 Northern California Wildfires.1,2 The measures included in PG&E’s Emergency Consumer Protection Plans were adopted with Advice 3914-G-A/5186-E-A, effective December 22, 2017 in compliance with California Public Utilities Commission (CPUC or Commission) Resolution M-4833, Emergency Authorization and Order Directing Utilities to Implement Emergency Consumer Protections to Support Residential Customers of the October 2017 California Wildfires.

1 See PG&E Disaster Billing and Credit Policy, available at:

https://www.pge.com/en/about/newsroom/newsdetails/index.page?title=20171027_pge_supports_customers_impacted_by_october_2017_northern_california_wildfires

2 CPUC Resolution M-4833 and CPUC Resolution E-4899 approving Advice 5168-E/3914-G

Advice 4014-G/5378-E - 2 - September 7, 2018 During the summer of 2018, wildfires consumed much of California, burning hundreds of thousands of acres and destroying thousands of structures. In response to these disasters, Governor Brown issued state of emergency proclamations for the following counties within PG&E’s service area (Table A):

Table A: State of Emergency Proclamations and Affected Counties

Date Issued Fire County

June 25, 2018 Pawnee Fire Lake

July 5, 2018 Klamathon Fire* Siskiyou

July 7, 2018 Holiday Fire* Santa Barbara

July 26, 2018 Carr Fire Shasta

July 26, 2018 Ferguson Fire Mariposa

July 28, 2018 River, Ranch and Steele Fires

Lake, Mendocino and Napa

* Note: The wildfire zones for the Klamathon Wildfire in Siskiyou County and the Holiday Wildfire in Santa Barbara County were not within the PG&E’s service territory. Therefore, no PG&E customers in these area were affected.

On August 9, 2018, the Commission issued D.18-08-004 that affirms that the Emergency Consumer Protections measures adopted in Resolution M-4833 and M-4835, and approved in Advice 3914-G-A/5186-E, to support residential and small business customer affected by disasters shall go into effect in the event that a state of emergency proclamation is issued by the Governor of California, where the disaster has “either resulted in the loss or disruption of the delivery or receipt of utility service, and/or resulted in the degradation of the quality of utility service.”3

On August 22, 2018, in compliance with OP 2 of D.18-08-004, PG&E submitted Advice 4006-G/5364-E to revise PG&E’s Emergency Consumer Protection Plan to include residential and non-residential customers in areas where a state of emergency proclamation was issued by the Governor of California during the months of June and July of 2018, and prior to D.18-08-004, due to wildfires that affect utility services.

In this advice letter, in compliance with OP 3 of D.18-08-004, PG&E is extending the applicability of PG&E’s Emergency Consumer Protection Plan to cover residential and non-residential customers in areas where a state of emergency proclamation is issued by the Governor of California due to a disaster that affects utility services. In addition, PG&E

3 D.18-08-004, at OP 2.

Advice 4014-G/5378-E - 3 - September 7, 2018 is revising PG&E’s Emergency Consumer Protection Plan to include all emergency consumer protection measures currently being provided to its customers during these times of hardships.

Customers Eligibility for Emergency Consumer Protection Plan

PG&E continues to work with the California Department of Forestry and Fire Protection (CAL FIRE), California Office of Emergency Services (Cal-OES), counties and other governmental agencies to identify the cities and towns within the county impacted by an event where the Governor of California has issued a state of emergency proclamation for the disaster. Following the designation of the affected geographical area, PG&E identifies potentially impacted cities and towns within this area to assess whether these customer accounts should receive emergency consumer protections.

Throughout the duration of a disaster, PG&E personnel partners with fire, emergency services and county representatives to verify premises that are “impacted” by the disaster. PG&E flags “impacted” customers within 2 miles of the disaster-impacted perimeter area as designated by CAL FIRE or Cal-OES or other governmental agencies. Customers whose homes or businesses were destroyed and/or “red-tagged” by CAL FIRE, by local city and county governmental agencies and/or PG&E personnel, carry an additional identifying flag. An account may be carry a “red-tagged” flag because the premise has been deemed dangerous or unfit for human habitation by a governmental agency, and/or because PG&E’s infrastructure was damaged beyond short term restoration capabilities by the disaster, both resulting in the premise being unserviceable. SmartMeterTM technology and field verifications are also leveraged to confirm the status of a customer’s premise. PG&E proposes that “impacted” customers be eligible for some consumer protection measures, and “red-tagged” customers whose homes or businesses are unserviceable because of the disaster be eligible for all applicable consumer protection measures offered under PG&E’s Emergency Consumer Protection Plan. PG&E’s Emergency Consumer Protection Plan is available to both residential and non-residential (small and medium business, commercial, industrial and agricultural) customers. Eligibility for low-income support measures will be dependent on the customer meeting the program’s eligibility guidelines.

The durations of the proposed protections are identified in Table B. Billing-related and low-income program-related protections will be offered to impacted and/or red-tagged customers for a period of one year from the date that the Governor’s state of emergency proclamation was issued. The expedited service-related, rate selection-related and Rule 13-related protections will be offered to red-tagged customers for a period of one year from the date that the Governor’s state of emergency proclamation was issued and until the PG&E service is restored (once permanent electric or gas meter is installed/set).

Advice 4014-G/5378-E - 4 - September 7, 2018 Consumer Protection Plan

PG&E’s Emergency Consumer Protection Plan, as approved in Advice Letter 3914-G-A/5186-E-A, includes the measures, eligible customers and duration of each measure in Table B.

Table B: Summary of PG&E Emergency Consumer Protection Plan and Eligibility

PG&E’s Emergency Consumer Protection Plan

# Emergency Consumer Protection

Measure

Imp

acte

d4

Re

d-T

ag

ged

5

Re

sid

en

tia

l

No

n-

Re

sid

en

tia

l

Protections Duration

1

Stop estimated usage for billing attributed to the period when the home or business was unoccupied as a result of the wildfire (Rule 9)

X X X One-time

Discontinue billing and prorate minimum delivery charges (Rule 9)

X X X One-time

2 Offer favorable payment plan options (Rule 11)

X X X X 12 months from the date Governor issues state of emergency

3

Suspend disconnections for non-payment (Rule 11)

X X X 12 months from the date Governor issues state of emergency

Waive reconnection fees and return check fees (Rule 11)


Waive security deposit for reestablishment of service (Rule 6)


4 Offer additional low-income support measures (Rule 19.1, 19.2 and 19.3)

X X X X 12 months from the date Governor issues state of emergency

5 Expedite move-in and move-out service requests

X X X

12 months from the date Governor issues state of emergency and until services are restored

4 Impacted customers live within 2 miles of the fire-impacted perimeter as designated by CAL

FIRE 5 Red-tagged customers have homes or businesses that are unserviceable because of the

disaster

Advice 4014-G/5378-E - 5 - September 7, 2018

6.a.1 Offer ability to reestablish service under a prior rate schedule even if rate schedule is closed (Rule 12)

X X X


6.a.2 Waive fees for temporary service under Electric Rule 13

X X X


In compliance with D.18-08-004, PG&E will extend the PG&E’s Emergency Consumer Protection Plan to its customers impacted by a disaster where a state of emergency proclamation is issued by the Governor of California due to a disaster that affects the utility’s ability to safely deliver gas and electric utility services.

1. Stop Estimated Energy Usage for Billing Attributed to the Period When the Home/Unit was Unoccupied as a Result of a Disaster (Rule 9)

PG&E will temporarily suspend bill estimation for customers identified within or near a disaster area. Once a premise is confirmed Red-Tagged, by the County or PG&E personnel, PG&E will discontinue billing and issue a final bill. The final bill will contain charges for usage up to the last valid meter read prior to the start of the disaster. PG&E will also prorate any applicable monthly access charges or minimum charges when discontinuing billing for premises that have been Red-Tagged. For all other customers, post-evacuation, billing will commence after a valid read (based on actual usage) is received via the SmartMeterTM network or by field personnel. If an actual meter reading is unavailable after the evacuation order is lifted, PG&E will bill zero usage during the evacuation period and resume estimating of bills using PG&E estimating protocols. There may be instances in which PG&E is unable to cease estimated billing attributed to the time period when a home or business was unoccupied, as there is no accurate way to immediately determine exactly which dwellings were evacuated and when. Evacuation areas are normally described in general terms, and historically, customer lists have not been readily available. PG&E will work with CAL FIRE and/or Cal OES to obtain the most accurate information. In the event a customer received a bill with estimated usage during the time they were evacuated, they can contact PG&E, and an account review will be conducted to determine if a billing adjustment is necessary.

2. Implement Favorable Payment Plan Options (Rule 11)

PG&E extends payment arrangements to impacted and red-tagged customers for any outstanding balances on their accounts for the length of time in which the


Emergency Consumer Protections Plan are in place - for a period of one year from the date that the Governor’s state of emergency proclamation is issued.

PG&E is extending its most lenient payment arrangement term, which requires 10% down payment and a repayment period of 12 months, to customers within the designated affected area. Customers are eligible to pay off their arrearage sooner if they prefer. PG&E will adjust its technology protocols to enable this group of customers to use self-service technology (Web/IVR) to obtain these arrangements, in addition to speaking with a Customer Service Representative to complete this transaction.

3. Service Disconnection, Security Deposit, and Associated Collection Fees Waiver for Customers Affected by a Disaster (Rule 6 & 11)

PG&E provides the following protections for customers whose home or business were red-tagged as a result a disaster PG&E will: 1) not disconnect service due to non-payment, 2) waive reconnection fees and return check fees, and 3) waive all security deposit requirements for customers seeking to reestablish service. These protections will remain in place for customers whose premises are red-tagged because of the disaster for a period of one year from the date that the Governor’s state of emergency proclamation is issued.

Additionally, PG&E will not charge customers a late fee or report inactive residential customers whose properties were red-tagged because of a disaster to credit bureaus.

4. Provide Increased Support to Low-Income Customers6 (Rule 19.1, 19.2 and 19.3)

PG&E proposes the following actions to increase support to low-income customers affected by a disaster where a state of emergency proclamation is issued by the Governor of California due to a disaster that affects utility services.

Except for Relief for Energy Assistance through Community Help (REACH) support, PG&E proposes these actions apply to all low-income customers in the designated disaster area in order to align with California Alternate Rate for Energy (CARE) and Energy Savings Assistance’s (ESA) use of county-based community organizations and to be able to apply low-income programs to persons displaced by a disaster.

With regards to CARE customers:

6 Customer must meet eligibility requirements of the specific low-income assistance program

and be affected by a disaster in the qualifying county to be eligible for these additional measures provided by the Emergency Consumer Protection Plan


1) PG&E freezes all CARE eligibility standards and high-usage post enrollment verification (PEV) requests for all customers in impacted counties. PG&E will extend this measure to customers affected by a disaster for a period of one year from the date that the Governor’s state of emergency proclamation is issued.

2) PG&E contacts its community outreach contractors and will engage additional contractors to inform them that PG&E will not select customers for standard PEV or High Usage PEV for the CARE program in the impacted disaster area.

3) PG&E communicates with the program administrator of REACH, a PG&E and customer-funded emergency assistance program, to request increasing the assistance cap amount for customers whose homes were red-tagged from $300 to $600. REACH funds will be made available for residential customers whose homes were red-tagged up to this new cap amount until funds are depleted.

PG&E proposes to modify qualification requirements for the ESA Program by allowing residential customers to self-certify they meet income qualifications if the customer lives in the designated affected county and they meet one of the following:

1) The customer states that they lost documentation necessary for income verification as a result of the disaster.7

2) The customer states that individuals displaced by the disaster reside in the household.

Impacted and red-tagged customers are eligible to qualify for ESA participation under these modified qualification requirements for a period of one year from the date that the Governor’s state of emergency proclamation is issued.

In order to implement this disaster mitigation measure for ESA, PG&E requests that the Commission suspend current ESA rules for the designated disaster county to:

1) Allow self-certification for customers who state that they lost documentation in the disaster; and

7 If a household already qualifies for ESA via existing income level, participation in a current

Commission-approved categorical enrollment program (i.e., LIHEAP, Food Stamps, or WIC), existing geographical qualification (i.e., Zip 7), or completion of CARE post enrollment verification (PEV), those qualifications will be used will to identify the customer’s qualification in the program.


2) Allow self-certification for households in which persons displaced by the disaster reside. Current ESA rules only allow self-certification in defined geographic areas in which at least 80% of the households are estimated to be income eligible.

All other ESA qualification requirements will remain unchanged.

5. Expedite Services Requests

PG&E implements measures to monitor and track the amount of time required to fulfill move-in and move-out service requests for customers who are affected by a disaster when they move to their temporary or new home address

Customers who request move in and/or move out services (gas and electric) will be offered an expedited service visit for the next business day, or another date selected by the customer.

Customers moving to temporary or permanent replacement housing, not to include re-establishment of service in which work performed requires an inspection or other make ready criteria as defined in PG&E’s Electric and Gas Service Requirements (TD-7100M)8:

• Gas and/or electric turn-ons

• Electric reconnects, where no inspection is required

• Residential meter sets with completed inspections

• Gas pilot relights

These requests will be continuously monitored and tracked to ensure adherence to stated timelines. Sufficient resources have and will be made available to accommodate this commitment.

This does not include any meter sets, including multi-unit meter sets or any other requests that require inspections, and/or criteria as required in the PG&E’s Electric and Gas Service Requirements Handbook (a.k.a. Green Book). These protections will remain in place for customers whose premises are red-tagged because of the disaster for a period of one year from the date that the Governor’s state of emergency proclamation is issued and until PG&E service is restored (once permanent electric or gas meter is installed/set.

8 See the Electric and Gas Service Requirements (TD-7100M) available at:

https://www.pge.com/includes/docs/pdfs/mybusiness/customerservice/otherrequests/newconstruction/greenbook/greenbook_manual_full.pdf


6. Provide Additional Measures in PG&E’s Emergency Consumer Protection Plan

Decision 18-08-004 supported and encouraged the utilities that are willing to do more for their customers during a disaster. The utilities are not barred from implementing their own disaster assistance programs to augment the interim rules in D.18-08-004.

In this section PG&E is identifying the additional measures that are beyond the authorized scope of the consumer protection in Resolution M-4833, and Decision 18-08-004, that PG&E offers under PG&E’s Emergency Consumer Protection Plan. PG&E is seeking authorization to continue and include these measures as part of its Emergency Consumer Protection Plan, as approved in Advice 3914-G-A/5186-E-A. Residential and non-residential customers affected by a disasters would be eligible for the Plan, when the Governor of California has issued a state of emergency proclamation where the disaster has either resulted in the loss or disruption of the delivery or receipt of utility service, and/or resulted in the degradation of the quality of utility service. In addition, PG&E will continue to consider new measures to be included in our Emergency Consumer Protection Plan that were not covered specifically in Resolution M-4833, or Decision 18-08-004 or were previously not offered by PG&E.

a. Measures currently included in PG&E’s Emergency Consumer Protection Plan as approved in Advice 3914-G-A/5186-E-A

1) Reestablishment of Service Under a Prior Rate Schedule (Rule 12)

To mitigate potential rate impacts on affected residential customers, PG&E revised Electric Rule 12, Rates and Optional Rates in Advice 3914-G-A/5186-E-A, to allow customers whose homes or business were red-tagged and had been served under a rate that has since been closed to new customers, such as electric Rate Schedule E-6, Electric Time-Of-Use Service, to reestablish service under their prior rate schedule at their current location or an alternative location, regardless of the current applicability of their prior rate schedule, as long as the rate schedule is still available and has not been retired. All other current and effective sections of the rate schedule will apply to the reestablished service. PG&E plans to extend this measure to customers affected by a disaster for a period of one year from the date that the Governor’s state of emergency proclamation is issued and until PG&E service is restored (once permanent electric or gas meter is installed/set).

2) Waiving of Fees for Temporary Service (Electric Rule 13)

Further, to support the communities in rebuilding, PG&E will extend the temporary waiving of the cost of installation and removal of service


extensions for temporary power under Electric Rule 13, to include those customers with premises destroyed due to a designated disaster. This measure was proposed in Advice 5168-E and approved by Resolution E-4899 on November 9, 2017 for customers affected by the 2017 Northern California Wildfires. PG&E plans to include this measure permanently as part of its Emergency Consumer Protection Plan and offer it to customers affected by a disaster when the Governor of California has issued a state of emergency proclamation due to a disaster that affects utility services. PG&E plans to extend this measure to customers affected by a disaster for a period of one year from the date that the Governor’s state of emergency proclamation is issued and until PG&E service is restored (once permanent electric or gas meter is installed/set).

3) Extension of protection for customer affected by the 2017 Northern California Wildfires

Advice Letter 3914-G-A/5186-E-A provided Emergency Consumer Protections to PG&E customers affected by the 2017 Northern California Wildfires until December 31, 2018. PG&E is requesting to extend the expedited service-related, rate selection-related and Rule 13-related consumer protections measures to red-tagged customers for a period until December 31, 2018 and until PG&E service is restored (once permanent electric or gas meter is installed/set). All other measures will end December 31, 2018.

b. New protection measure(s) to continue to be considered for inclusion in PG&E’s Emergency Consumer Protection Plan

This advice letter is seeking approval of all the consumer protection measures listed above to be included in PG&E Emergency Consumer Protection Plan, including those that have been previously approved in Advice 3914-G-A/5186-E-A. In the spirit of D.18-08-004 that states “we hope that when disaster strikes, the utilities contemplate additional support for their customers in addition to what is ordered in this decision,”9 PG&E will continue to consider additional consumer protections, which may be proposed through different proceedings or through a supplemental Advice Letter.

c. Emergency Consumer Protection Measures Available to Non-Residential

Customers

Item 1 of the Emergency Customer Protection for Electric and Gas Residential Utility Customer in Resolution M-4833 states that utility shall waive deposit requirements for affected “residential” customers seeking to reestablish service for one year and expedite move-in and move-out service requests. As

9 Pg. 4


approved in Advice Letter 3914-G-A/5186-E-A, PG&E’s Emergency Consumer Protection Plan is available to both residential and non-residential customers in qualifying counties affected by a disaster. With this advice letter PG&E is seeking approval to continue and to extend all measures within PG&E’s Emergency Consumer Protection Plan to all customers, both residential and non-residential customers affected by a disaster when the Governor of California has issued a state of emergency proclamation due to a disaster that affects utility services. The duration of these protections for non-residential customers will align with those identified in Table B and described above.

Cost Recovery

Currently, PG&E records incremental expenses of the measures associated with PG&E’s Emergency Consumer Protection Plan for customers in affected areas of the 2017 Northern California Wildfires to PG&E’s Gas Preliminary Statement Part EC - Wildfires Customer Protections Memorandum Account (WCPMA-G) and Electric Preliminary Statement Part HG - Wildfires Customer Protections Memorandum Account (WCPMA-E) in accordance with Advice 3914-G-A/5186-E-A. Actual costs of furnishing temporary service to customers affected by the 2017 Northern California Wildfires are recorded to Electric Preliminary Statement Part G - Catastrophic Events Memorandum Account. (CEMA-E) as directed by Resolution E-4899.

As instructed by D.18-08-004, PG&E is renaming the Wildfire Consumer Protection Memorandum Accounts to reflect the expanded scope of covering all disasters and will be renaming the memorandum accounts to: Gas Preliminary Statement Part EC – Emergency Consumer Protections Memorandum Account (ECPMA-G) and Electric Preliminary Statement Part HG - Emergency Consumer Protections Memorandum Account (ECPMA-E).

In addition, PG&E is proposing to record all incremental expenses associated with all measures associated with PG&E’s Emergency Consumer Protection Plan into ECPMA-G and ECPMA-E. This includes expenses associated with the waiving of the fees for temporary services, which are currently recorded in CEMA-E. This will enable PG&E to consolidate all costs associated with the implementation of the Emergency Consumer Protection Plan into the Emergency Customer Protections Memorandum Account and the disposition of the balances of the account will be determined through a General Rate Case, Biennial Cost Allocation Plan, or another proceeding authorized by the Commission in Resolution M-4833.

Meet and Confer with Third-Party Providers (CCAs, ESPs, CTAs)

PG&E is continuing to monitor and identifies customers within a disaster impacted cities who are provided with electric or gas commodity service by Community Choice Aggregator under Community Choice Aggregation Service, Electric Service Providers (ESP) under Direct Access Service, and/or gas commodity service by a Core Transport Agent (CTA) under Core Gas Aggregation Service. PG&E plans to meet and confer with

Advice 4014-G/5378-E - 12 - September 7, 2018 the CCAs, ESPs and CTAs who are serving customers who were affected by a disaster to clarify roles and responsibilities for these customers.

Tariff Revisions

In Advice 4006-G/5364-E– Expansion of Emergency Consumer Protection Plan in compliance with Ordering Paragraph 2 of Decision 18-08-004, PG&E revised Electric and Gas Rule 1 to expand the eligibility of the Emergency Consumer Protection Plan to include affected customers of the June and July 2018 wildfires where a state of emergency proclamation was issued by the Governor.

PG&E proposes the following tariff revisions to support the expanded scope of the Emergency Consumer Protection Plan as directed by D.18-08-004 and to simplify the addition of new disaster events eligibility for the Plan in the future.

1. Gas Rule 1, Definitions

• Rename definition name from “Emergency Consumer Protection Plan for Affected Wildfire Customer” to “Emergency Consumer Protection Plan.

• Add new introduction paragraph that states that PG&E’s Emergency Consumer Protection Plan is pursuant to CPUC Resolution M-4833 and other Advice Letters listed in this definition.

• Revise the list of measures that is currently in Gas Rule 1 to include all of the measures offered in PG&E Emergency Consumer Protection Plan. Advice 3914-G-A/5186-E-A discussed all of measures within PG&E Emergency Consumer Protection Plan, but inadvertently omitted some of the measure in Rule 1. PG&E is adding the previously approved measures from Advice 3914-G-A/5186-E-A to the list of measures under Rule 1. The following measures are to be added to the list for impacted customers: 1) Stop estimated usage for billing attributed to the period account was unoccupied due to disaster; 2) offer favorable payment plans; and 3) offer low-income support measures. The following additional measures are to be added to the list for red-tagged customers: 1) Discontinue billing and prorate minimum delivery amount; 2) suspend disconnections due to non-payment; 3) waive reconnection fees and return check fees; 4) waive security deposit reestablishment of service; 5) expedite move-in and move-out service requests; and 6) provide ability to reestablish service under a prior rate schedule. PG&E’s Emergency Consumer Protection Plan consist of the following measures:

• The revised list will identify what measures are applicable to impacted and red-tagged customer and will be listed as follows:

PG&E Emergency Consumer Protection Plan include:


Measure for Impacted10 Customers o Stop estimated usage for billing attributed to the period account was

unoccupied due to disaster (Gas Rule 9) o Offer favorable payment plan (Gas Rule 11) o Offer low income support measures (Gas Rule 19.1, 19.2 and 19.3).

Additional Emergency Measure for Red-Tagged11 Customers o Discontinue billing and prorate the minimum delivery charges (Gas Rule 9) o Suspend disconnections for non-payment (Gas Rule 11) o Waive reconnection fees and return check fees (Gas Rule 11) o Waive security deposit for reestablishment of service (Gas Rule 6) o Expedite move-in and move-out service requests o Ability to reestablish service under a prior rate schedule (Gas Rule 12) o Waive cost of installation and removal of service extensions for temporary

Service (Electric Rule 13)

• As directed in D.18-08-004, PG&E is revising the Emergency Consumer Protection Plan so that the focus is not just on wildfires but on all disasters in general. Customers in affected disaster areas will now be eligible for PG&E’s Emergency Consumer Protection Plan when the Governor of California issues a state of emergency proclamation where the disaster has either resulted in the loss or disruption of the delivery or receipt of utility service, and/or resulted in the degradation of the quality of utility service. Eligibility for the Emergency Consumer Protection Plan for billing-related and low-income program-related protections are for one-year commencing on the date that the Governor’s state of emergency proclamation is issued. For expedited service-related, rate-related and Rule 13-related protections, eligibility is for one-year commencing on the date that the Governor’s state of emergency proclamation is issued and until PG&E service is restored (once permanent electric or gas meter is installed/set).

• As new events occur that results in a state of emergency proclamation being issued by the Governor of California, PG&E will submit a Tier 1 advice letter to add to the list of events under the Emergency Consumer Protection Plan definition of Rule 1 as ordered in D.18-08-004.

2. Gas Rule 6, Establishment and Reestablishment of Credit

• Revised footnote in Section E to state that deposit and late fee requirements are waived for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1



disaster

Advice 4014-G/5378-E - 14 - September 7, 2018 3. Gas Rule 9, Rendering and Payment of Bills

• Add clarifying footnote in Section C, paragraph 3, to state that PG&E will temporarily suspend estimating of bills and will prorate the delivery minimum bill amount for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1. Rule 9 currently has bill estimating language regarding natural or man-made disasters, but the footnote is specific to disasters where a state of emergency proclamation is issued by the Governor.

4. Gas Rule 11, Discontinuance and Restoration of Service

• Modify footnote (1) in Section D, paragraph 2, to state that PG&E will suspend disconnections for non-payment and associated fees and waive deposit fee requirements for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1. Add same footnote to Section E, paragraph 2 that covers discontinuance and restoration of service for non-residential customers. Even though this tariff modification was inadvertently omitted from Advice 3914-G-A/5186-E-A, PG&E has been applying measure to non-residential customers affected by the 2017 Northern California Wildfires.

• Change footnote (2) in Section D.1, paragraph 1, to state that PG&E will work with customers to extend payment arrangements for any outstanding balances on their account for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1. Add same footnote to Section E.1, paragraph 1 that covers discontinuance and restoration of service for non-residential customers. Even though this tariff modification was inadvertently omitted from Advice 3914-G-A/5186-E-A, PG&E has been applying measure to non-residential customers affected by the 2017 Northern California Wildfires.

5. Gas Rule 12, Rates and Optional Rates

• Add Section G, “Emergency Consumer Protection Plan” which state that customers affected by a disaster who are reestablishing service may select the same rate schedule that they were previously receiving prior to the disaster, as long as the rate schedule is still available and has not been retired. Affected disaster customers are described in the Emergency Consumer Protection Plan definition in Gas Rule 1.

6. Gas Rule 19.1, California Alternate Rates for Energy for Individual Customers and Submetered Tenants of Master-Metered Customers

• Revised Section B, paragraph 3 footnote to state that all CARE eligibility standard and high-usage Post Enrollment Verification (PEV) requests will be frozen for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1.

Advice 4014-G/5378-E - 15 - September 7, 2018 7. Gas Rule 19.2 – California Alternate Rates for Energy for Nonprofit Group Living

Facilities

• Revised Section D, paragraph 3 footnote to state that all CARE eligibility standard and high-usage Post Enrollment Verification (PEV) requests will be frozen for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1.

8. Gas Rule 19.3 - California Alternate Rates for Energy for Qualified Agricultural Employee Housing Facilities

• Revised Section E, paragraph 2 footnote to state that all CARE eligibility standard and high-usage Post Enrollment Verification (PEV) requests will be frozen for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1.

9. Gas Preliminary Statement Part EC - Wildfires Consumer Protections Memorandum Account (WCPMA-G)

• Revise references to Wildfires Customer Protections Memorandum Account (WCPMA-G) to Emergency Consumer Protections Memorandum Account (ECPMA-G).

10. Electric Rule 1, Definitions

• Rename definition name from “Emergency Consumer Protection Plan for Affected Wildfire Customer” to “Emergency Consumer Protection Plan.

• Add new introduction paragraph that states that PG&E’s Emergency Consumer Protection Plan is pursuant to CPUC Resolution M-4833 and other Advice Letters listed in this definition.

• Revise the list of measures that is currently in Electric Rule 1 to include all of the measures offered in PG&E Emergency Consumer Protection Plan. Advice 3914-G-A/5186-E-A discussed all of measures within PG&E Emergency Consumer Protection Plan, but inadvertently omitted some of the measure in Rule 1. PG&E is adding the previously approved measures from Advice 3914-G-A/5186-E-A to the list of measures under Rule 1. The following measures are to be added to the list for impacted customers: 1) Stop estimated usage for billing attributed to the period account was unoccupied due to disaster; 2) offer favorable payment plans; and 3) offer low-income support measures. The following additional measures are to be added to the list for red-tagged customers: 1) Discontinue billing and prorate minimum delivery amount; 2) suspend disconnections due to non-payment; 3) waive reconnection fees and return check fees; 4) waive security deposit reestablishment of service; 5) expedite move-in and move-out service requests; 6)


provide ability to reestablish service under a prior rate schedule; and 7) waive temporary service fees under Rule 13.

The revised list will identify what measure are applicable to impacted and red-tagged customer and will be listed as follows:

PG&E Emergency Consumer Protection Plan include: Measures for Impacted12 Customers o Stop estimated usage for billing attributed to the period account was

unoccupied due to disaster (Electric Rule 9) o Offer favorable payment plans (Electric Rule 11) o Offer low income support measures (Electric Rule 19.1, 19.2 and 19.3)

Additional Emergency Measures for Red-Tagged13 Customers o Discontinue billing and prorate delivery minimum bill amount (Electric Rule

9) o Suspend disconnections for non-payment (Electric Rule 11) o Waive reconnection fees and return check fees (Electric Rule 11) o Waive security deposit for reestablishment of service (Electric Rule 6) o Expedite move-in and move-out service requests o Offer ability to reestablish service under a prior rate schedule, as long as

the rate schedule is still available and has not been retired (Electric Rule 12)

o Waive temporary service fees (Rule 13)

• As directed in D.18-089-004, PG&E is revising the Emergency Consumer Protection Plan so that the focus is not just on wildfires but on all disasters in general. Customers in affected disasters areas will now be eligible for PG&E’s Emergency Consumer Protection Plan when the Governor of California issues a state of emergency proclamation where the disaster has either resulted in the loss or disruption of the delivery or receipt of utility service, and/or resulted in the degradation of the quality of utility service. Eligibility for the Emergency Consumer Protection Plan for billing-related and low-income program-related protections are for one-year commencing on the date that the Governor’s state of emergency proclamation is issued. For expedited service-related, rate-related and Rule 13-related protections, eligibility is for one-year commencing on the date that the Governor’s state of emergency proclamation is issued and until PG&E service is restored (once permanent electric or gas meter is installed/set).

• As new events occur that results in a state of emergency proclamation being issued by the Governor of California, PG&E will submit a Tier 1 advice letter to add



disaster


to the list of events under the Emergency Consumer Protection Plan definition of Electric Rule 1 as ordered in D.18-08-004.

11. Electric Rule 6, Establishment and Reestablishment of Credit

• Revised footnote in Section B.2 to state that deposit and late fee requirements are waived for customers affected by a disaster as described in the Emergency Consumer Protection Plan in Electric Rule 1.

12. Electric Rule 9, Rendering and Payment of Bills

• Add clarifying footnote in Section C, paragraph 3, to state that PG&E will temporarily suspend estimating of bills and will prorate the delivery minimum bill amount for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1. Rule 9 currently has bill estimating language regarding natural or man-made disasters, but the footnote is specific to disasters where a state of emergency proclamation is issued by the Governor.

13. Electric Rule 11, Discontinuance and Restoration of Service

• Modify footnote (1) in Section C, paragraph 2, to state that PG&E will suspend disconnections for non-payment and associated fees and waive deposit fee requirements for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1. Add same footnote to Section D, paragraph 2 that covers discontinuance and restoration of service for non-residential customers. Even though this tariff modification was inadvertently omitted from Advice 3914-G-A/5186-E-A, PG&E has been applying measure to non-residential customers affected by the 2017 Northern California Wildfires.

• Change footnote (2) in Section C.1, paragraph 1, to state that PG&E will work with customers to extend payment arrangements for any outstanding balances on their account for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1. Add same footnote to Section D.1, paragraph 1 that covers discontinuance and restoration of service for non-residential customers. Even though this tariff modification was inadvertently omitted from Advice 3914-G-A/5186-E-A, PG&E has been applying measure to non-residential customers affected by the 2017 Northern California Wildfires.

14. Electric Rule 12, Rates and Optional Rates

• Modify Section H Heading from “Emergency Customer Protection for Wildfire Victims” to “Emergency Consumer Protection Plan.”

• Revise Section H to state that customers affected by a disaster who are reestablishing service may select the same rate schedule that they were previously


receiving prior to the disaster, as long as the rate schedule is still available and has not been retired. Affected disaster customers are described in the Emergency Consumer Protection Plan definition in Electric Rule 1.

15. Electric Rule 13 – Temporary Service

• Change footnote in Section A.1 to clarify that PG&E will waive Temporary Service fees for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1.

16. Electric Rule 19.1, California Alternate Rates for Energy for Individual Customers and Submetered Tenants of Master-Metered Customers

• Revised Section B, paragraph 3 footnote to state that all CARE eligibility standard and high-usage Post Enrollment Verification (PEV) requests will be frozen for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1.

17. Electric Rule 19.2 – California Alternate Rates for Energy for Nonprofit Group Living Facilities

• Revised Section D, paragraph 3 footnote to state that all CARE eligibility standard and high-usage Post Enrollment Verification (PEV) requests will be frozen for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1.

18. Electric Rule 19.3 - California Alternate Rates for Energy for Qualified Agricultural Employee Housing Facilities

• Revised Section E, paragraph 2 footnote to state that all CARE eligibility standard and high-usage Post Enrollment Verification (PEV) requests will be frozen for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1.

19. Electric Preliminary Statement Part HG - Wildfires Customer Protections Memorandum Account (WCPMA-E)

• Revise references to Wildfires Customer Protections Memorandum Account (WCPMA-E) to Emergency Consumer Protections Memorandum Account (ECPMA-E).

Protests

Anyone wishing to protest this submittal may do so by letter sent via U.S. mail, facsimile or E-mail, no later than September 27, 2018, which is 20 days after the date of this submittal. Protests must be submitted to:


CPUC Energy Division ED Tariff Unit 505 Van Ness Avenue, 4th Floor San Francisco, California 94102

Facsimile: (415) 703-2200 E-mail: [email protected]

Copies of protests also should be mailed to the attention of the Director, Energy Division, Room 4004, at the address shown above.

The protest shall also be sent to PG&E either via E-mail or U.S. mail (and by facsimile, if possible) at the address shown below on the same date it is mailed or delivered to the Commission:

Erik Jacobson Director, Regulatory Relations c/o Megan Lawson Pacific Gas and Electric Company 77 Beale Street, Mail Code B13U P.O. Box 770000 San Francisco, California 94177 Facsimile: (415) 973-3582 E-mail: [email protected]

Any person (including individuals, groups, or organizations) may protest or respond to an advice letter (General Order 96-B, Section 7.4). The protest shall contain the following information: specification of the advice letter protested; grounds for the protest; supporting factual information or legal argument; name, telephone number, postal address, and (where appropriate) e-mail address of the protestant; and statement that the protest was sent to the utility no later than the day on which the protest was submitted to the reviewing Industry Division (General Order 96-B, Section 3.11).

Effective Date

PG&E requests that this Tier 2 advice letter become effective on regular notice, October 7, 2018, which is 30 calendar days after the date of submittal.

Notice

In accordance with General Order 96-B, Section IV, a copy of this advice letter is being sent electronically and via U.S. mail to parties shown on the attached list and the parties on the service lists for A.14-11-010, A.15-09-001, A.16-10-019, A.17-09-006, R.10-02-005, R.14-03-002, and R.15-05-006. Address changes to the General Order 96-B service list should be directed to PG&E at email address [email protected]. For changes to

Advice 4014-G/5378-E - 20 - September 7, 2018 any other service list, please contact the Commission’s Process Office at (415) 703-2021 or at [email protected]. Send all electronic approvals to [email protected]. Advice letter submittals can also be accessed electronically at: http://www.pge.com/tariffs/.

/S/ Erik Jacobson Director, Regulatory Relations Attachments cc: Eugene Cadenasso, Energy Division Masoud Foudeh, Energy Division

Service Lists A.14-11-010, A.15-09-001, A.16-10-019, A.17-09-006, R.10-02-005, R.14-03-002, R.15-05-006, R.18-03-011

ADVICE LETTER S U M M A R YENERGY UTILITY

Company name/CPUC Utility No.:

Utility type:Phone #:

EXPLANATION OF UTILITY TYPE

ELC GAS

PLC HEAT

MUST BE COMPLETED BY UTILITY (Attach additional pages as needed)

Advice Letter (AL) #:

WATERE-mail: E-mail Disposition Notice to:

Contact Person:

ELC = ElectricPLC = Pipeline

GAS = GasHEAT = Heat WATER = Water

(Date Submitted / Received Stamp by CPUC)

Subject of AL:

Tier Designation:

Keywords (choose from CPUC listing):AL Type: Monthly Quarterly Annual One-Time Other:If AL submitted in compliance with a Commission order, indicate relevant Decision/Resolution #:

Does AL replace a withdrawn or rejected AL? If so, identify the prior AL:

Summarize differences between the AL and the prior withdrawn or rejected AL:

Yes No

Yes No

No. of tariff sheets:

Estimated system annual revenue effect (%):

Estimated system average rate effect (%):

When rates are affected by AL, include attachment in AL showing average rate effects on customer classes (residential, small commercial, large C/I, agricultural, lighting).

Tariff schedules affected:

Service affected and changes proposed1:

Pending advice letters that revise the same tariff sheets:

1Discuss in AL if more space is needed.

Pacific Gas and Electric Company (ID U39 M)

(415) 973-5265✔ ✔[email protected]

[email protected]

Kingsley Cheng

4014-G/5378-E 2

Expansion of Emergency Consumer Protection Plan to Support Residential and Non-Residential Customer Affected by Disasters in Compliance with Decision (D.) 18-08-004

Compliance, Memorandum Account, Rules✔

18-08-004

No

✔

N/A

N/A

N/A

✔

10/7/18 32

N/A

N/A

Gas Preliminary Statement Part EC, Gas Rules 1, 6, 9, 11, 12, 19.1, 19.2, 19.3, Electric Preliminary Statement Part HG, Electric Rules 1, 6, 9, 11, 12, 13, , 19.1, 19.2, and 19.3

N/A

N/A

Clear Form

CPUC, Energy DivisionAttention: Tariff Unit505 Van Ness AvenueSan Francisco, CA 94102 Email: [email protected]

Protests and all other correspondence regarding this AL are due no later than 20 days after the date of this submittal, unless otherwise authorized by the Commission, and shall be sent to:

Name:Title:Utility Name:Address:City:State:Telephone (xxx) xxx-xxxx:Facsimile (xxx) xxx-xxxx:Email:

Name:Title:Utility Name:Address:City:State:Telephone (xxx) xxx-xxxx: Facsimile (xxx) xxx-xxxx:Email:

Zip:

Zip:

Director, Regulatory RelationsPacific Gas and Electric Company

77 Beale Street, Mail Code B13USan Francisco

Erik Jacobson, c/o Megan Lawson

California 94177(415) 973-1877

(415) [email protected]

District of Columbia

Clear Form

Attachment 1 Advice 4014-G

Cal P.U.C. Sheet No. Title of Sheet

Cancelling Cal P.U.C. Sheet No.

Page 1 of 2

34514-G GAS PRELIMINARY STATEMENT PART EC EMERGENCY CONSUMER PROTECTIONS MEMORANDUM ACCOUNT - GAS (ECPMA-G) Sheet 1

34461-G

34515-G GAS PRELIMINARY STATEMENT PART EC EMERGENCY CONSUMER PROTECTIONS MEMORANDUM ACCOUNT - GAS (ECPMA-G) Sheet 2

34462-G

34516-G GAS RULE NO. 1 DEFINITIONS Sheet 7

34463-G

34517-G GAS RULE NO. 1 DEFINITIONS Sheet 8

34464-G

34518-G GAS RULE NO. 11 DISCONTINUANCE AND RESTORATION OF SERVICE Sheet 2

33882-G

34519-G GAS RULE NO. 11 DISCONTINUANCE AND RESTORATION OF SERVICE Sheet 6

31930-G

34520-G GAS RULE NO. 12 RATES AND OPTIONAL RATES Sheet 6

24474-G

34521-G GAS RULE NO. 19.1 CALIF ALTERNATE RATES FOR ENERGY FOR INDIVIDUAL CUSTOMERS AND SUBMETERED TENANTS OF MASTER-METERED CUSTOMERS Sheet 1

33883-G

34522-G GAS RULE NO. 19.2 CALIF ALTERNATE RATES FOR ENERGY FOR NONPROFIT GROUP-LIVING FACILITIES Sheet 5

33884-G

34523-G GAS RULE NO. 19.3 CALIF ALTERNATE RATES FOR ENERGY FOR QUALIFIED AGRI EMPLOYEE HOUSING FACILITIES Sheet 4

33885-G

34524-G GAS RULE NO. 6 ESTABLISHMENT AND REESTABLISHMENT OF CREDIT Sheet 3

33886-G

34525-G GAS RULE NO. 9 RENDERING AND PAYMENT OF BILLS Sheet 2

24129-G

Attachment 1 Advice 4014-G



Page 2 of 2

34526-G GAS TABLE OF CONTENTS Sheet 1

34503-G


34477-G


34224-G

U 39 San Francisco, California

Revised Cal. P.U.C. Sheet No. 34514-G Cancelling Revised Cal. P.U.C. Sheet No. 34461-G

GAS PRELIMINARY STATEMENT PART EC Sheet 1

EMERGENCY CONSUMER PROTECTIONS MEMORANDUM ACCOUNT - GAS (ECPMA-G) (T)

(Continued)

Advice 4014-G Issued by Submitted September 7, 2018

Decision 18-08-004 Robert S. Kenney Effective

Vice President, Regulatory Affairs Resolution

EC. Emergency Consumer Protections Memorandum Account - Gas (ECPMA-G)

1. PURPOSE: The purpose of the Emergency Consumer Protections Memorandum Account-Gas (ECPMA-G) is to record incremental costs associated with the Emergency Consumer Protection Plan for customer in areas where a state of emergency proclamation is issued by the Governor of California due to a disaster that affects utility service. Entries into this memorandum account must be segregated by qualifying event that are described in Rule 1 under Emergency Consumer Protection Plan definition. Events include:

A. October 2017 Northern California Wildfire Customers – As ordered by Resolution M-4833 and approved in Advice 3914-G-A/5186-E-A, the Emergency Consumer Protections apply to affected October 2017 Northern California Wildfire customers as described in the Emergency Consumer Protection definition in Rule 1 until December 31, 2018.

B. June 2018 Pawnee Wildfire – A state of emergency proclamation was issued on June 25, 2018 for Lake County due to the wildfire. As ordered by D.18-08-004, eligibility for PG&E’s Emergency Consumer Protection Plan, as defined in Rule 1, is extended to customers in the county affected by the disasters for a period of one year, or until PG&E service is restored, commencing from the date the proclamation is issued

C. July 2018 Carr Wildfire – A state of emergency proclamation was issued on July 26, 2018 for Shasta County due to the wildfire. As ordered by D.18-08-004, eligibility for PG&E’s Emergency Consumer Protection Plan, as defined in Rule 1, is extended to customers in the county affected by the disasters for a period of one year, or until PG&E service is restored, commencing from the date the proclamation is issued

D. July 2018 Ferguson Wildfire – A state of emergency proclamation was issued on July 26, 2018 for Mariposa County due to the wildfire. As ordered by D.18-08-004, eligibility for PG&E’s Emergency Consumer Protection Plan, as defined in Rule 1, is extended to customers in the county affected by the disasters for a period of one year, or until PG&E service is restored, commencing from the date the proclamation is issued

E. July 2018 River, Ranch and Steele Wildfire – A state of emergency proclamation was issued on July 28, 2018 for Lake, Mendocino and Napa Counties due to the wild fires. As ordered by D.18-08-004, eligibility for PG&E’s Emergency Consumer Protection Plan, as defined in Rule 1, is extended to customers in the counties affected by the disasters for a period of one year, or until PG&E service is restored, commencing from the date the proclamation is issued

(T)

(T) (T)




EMERGENCY CONSUMER PROTECTIONS MEMORANDUM ACCOUNT - GAS (ECPMA-G) (T)




EC. Emergency Consumer Protections Memorandum Account - Gas (ECPMA-G)

2. APPLICABILITY: The ECPMA-G applies to all customer classes, except for those schedules or contracts specifically excluded by the Commission.

3. REVISION DATE: Disposition of the balances in this account will be determined through a General Rate Case or other appropriate filing, or as otherwise authorized by the Commission.

4. RATES: The ECPMA-G does not have a rate component.

5. ACCOUNTING PROCEDURE: The following entries will be made each month, or as applicable, excluding an allowance for Revenue Fees and Uncollectible (RF&U) accounts expense.

a. A debit entry equal to the incremental incurred expenses as authorized by the Commission to be recorded to this account,

b. A debit entry equal to any incremental operations and maintenance charges associated with implementation of this Resolution,

c. A debit entry equal to the revenue and fees shortfalls resulting from implementation of this Resolution,

d. A debit or (credit) entry equal to any amounts authorized by the Commission to be recorded to this account,

e. A debit/(credit) entry equal to the capital-related revenue requirement related to actual capital costs incurred if any. Capital-related revenue requirements include depreciation expense, the return on investment, federal and state income taxes, and property taxes associated with the costs of installed equipment,

f. An entry to transfer the balance to or from another account as authorized by the Commission, and

g. An entry equal to the interest on the average of the balance in this account at the beginning of the month and the balance in this account after the above entries at a rate equal to one-twelfth the interest rate on three month Commercial paper for the previous month, as reported in the Federal Reserve Statistical Release, H.15, or its successor.

(T)

(T)



GAS RULE NO. 1 Sheet 7

DEFINITIONS

(Continued)




ELECTRIC-UTILITY START-UP AND IGNITOR FUEL: Electric utility natural-gas use where no alternative-fuel capability exists for: (a) heating the boiler system adequately during start-up to enable efficient oil burning to meet pollution standards; and (b) insuring continuous ignition and flame stabilization within the boiler.

EMERGENCY CONSUMER PROTECTION PLAN: Pursuant to CPUC directives and advice letters listed below, residential and non-residential customers in areas where a state of emergency proclamation is issued by the Governor of California due to a disaster that affects utility services are eligible for applicable measures under PG&E’s Emergency Consumer Protection Plan.

The Emergency Consumer Protection Plan includes:

Measure for Impacted1 Customers.

Stop estimated usage for billing attributed to the period account was unoccupied due to disaster* (Gas Rule 9).

Offer favorable payment plan as needed† (Gas Rule 11). Offer Low income support measures† (Gas Rule 19.1, 19.2 and 19.3).

Additional Emergency Measure for Red-Tagged2 Customers.

Discontinue billing and prorate the minimum delivery charges* (Gas Rule 9). Suspend disconnections for non-payment† (Gas Rule 11). Waive reconnection fees and return check fees† (Gas Rule 11). Waive security deposit for reestablishment of service† (Gas Rule 6). Expedite move-in and move-out service requests.‡ Ability to reestablish service under a prior rate schedule as long as the rate

schedule is still available and has not been retired‡ (Gas Rule 12).

(T) (D)

(N) I I I I I I I I I I I I I I I I

(N)

(D) (D)

(L) (L)

_________________________

1 Impacted customers live within 2 miles of the fire-impacted perimeter as designated by CAL FIRE. 2 Red-tagged customers have homes or businesses that are unserviceable because of the disaster.

* On a one-time per event basis. † For 12 months from the date the Governor issues state of emergency proclamation. ‡ For 12 months from the date the Governor issues state of emergency proclamation and until

services are restored (once permanent electric or gas meter is installed/set).

(N) I I I I

(N)




DEFINITIONS

(Continued)




The Emergency Consumer Protection Plan is available for the following events:

October 2017 Northern California Wildfire

Pursuant to CPUC Resolution M-4833 and Advice 3914-G-A/5186-E-A, PG&E adopted the emergency consumer protection to support our customers who were affected by the October 2017 Northern California Wildfires.

Residential and non-residential customers in Butte, Lake, Mendocino, Napa, Nevada, Plumas, Santa Cruz, Solano, Sonoma, and Yuba counties affected by the 2017 Northern California Wildfire are eligible for the Emergency Consumer Protection Plan until December 31, 2018. Measures related to expedited service, rate selection and temporary service for red-tagged customers are available to affected customers until December 31, 2018 and until PG&E service is restored (once permanent electric or gas meter is installed/set).

State of emergency proclamation issued by the Governor of California

Pursuant to Decision 18-08-004 and Advice Letter 4006-G/5364-E, PG&E extends PG&E’s Emergency Consumer Protection Plan to include residential and non-residential customers in areas where a state of emergency proclamation is issued by the Governor of California where the disaster has either resulted in the loss or disruption of the delivery or receipt of utility service, and/or resulted in the degradation of the quality of utility service. Eligibility for PG&E’s Emergency Consumer Protection Plan is extended to applicable customers in the affected disaster area within the counties listed below.

Date of Proclamation Disaster Name Affected County

June 25, 2018 Pawnee Wildfire Lake July 26, 2018 Carr Fire Wildfire Shasta July 26, 2018 Ferguson Wildfire Mariposa July 28, 2018 River, Ranch and Steele

Wildfires Lake, Mendocino

and Napa

(N)

(L) I I I I

(L) (L)/(T)

I I I I I

(L)/(T)

(D)




DISCONTINUANCE AND RESTORATION OF SERVICE

(Continued)

Advice 4014-G Issued by Date Filed September 7, 2018



D. TERMINATION OF SERVICE FOR NONPAYMENT OF BILLS OR CREDIT DEPOSIT REQUESTS—RESIDENTIAL

Monthly bills for residential service and credit deposit requests are due and payable upon presentation and will be considered past due if payment is not received by PG&E within 19 days after the bill is mailed to the Customer.

When a bill or credit deposit request has become past due and the Customer has received notice in accordance with Rule 8 that service will be terminated for nonpayment, PG&E may terminate any and all services the Customer is receiving unless an exception described in Sections D.11 through D.3, below, applies.

1. INABILITY TO PAY—RESIDENTIAL

PG&E may, at its option, extend payment arrangements to a Customer who alleges an inability to pay2. However, PG&E must extend payment arrangements to a Customer who alleges an inability to pay where the Customer has provided certification from a licensed physician, public health nurse, or social worker that terminating the service would be life-threatening either to the Customer or to a full time resident in the Customer’s home, and the Customer is willing to enter into reasonable payment arrangements.

It is the Customer’s responsibility to contact PG&E to request payment arrangements. If payment arrangements are made, such payment arrangements will be by Amortization Agreement, as described in Section D.1.a., below, or by Extension Agreement, as described in Section D.1.b., below.

PG&E shall visit, in-person, special needs profiled customers that have previously been identified as Medical Baseline, Life Support, or has self-certified that they have a serious illness or condition that could become life threatening if service is disconnected, within the 48 hours prior to, or at the time of, service termination. At the time of such visit, the field representative will provide the customer with a Pay-by-Phone option or provide the customer a courtesy extension of 48 hours to make payment if they indicate a desire to pay at a local office or neighborhood payment center.

Service may be terminated to any customer, including special needs profiled customers who do not comply with Section D.1.a below or by an extension agreement as described in section D.3.b below.

1 PG&E will suspend disconnections for non-payment, waive reconnection and return check fees, and waive security deposit fee requirements for reestablishment of service for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1.

2 PG&E will work with customers to extend payment arrangements for any outstanding balances on their account for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1.

(T) | | | | | |

(T)





(Continued)




D. TERMINATION OF SERVICE FOR NONPAYMENT OF BILLS OR CREDIT DEPOSIT REQUESTS—RESIDENTIAL (Cont'd.)

3. CORRECTED BILL OR CREDIT DEPOSIT REQUEST—RESIDENTIAL

When PG&E has corrected the Customer’s bill or the requested credit deposit amount, service may not be terminated until the Customer has received notices for the corrected amount in accordance with Rule 8.

E. TERMINATION OF SERVICE FOR NONPAYMENT OF BILLS OR CREDIT DEPOSIT REQUESTS—NONRESIDENTIAL

Monthly bills for nonresidential service and credit deposit requests are due and payable upon presentation and will be considered past due if payment is not received by PG&E within 15 days after the bill is mailed to the Customer.

When a bill or credit deposit request has become past due and the Customer has received notice in accordance with Rule 8, PG&E may terminate any and all services the Customer is receiving unless an exception described in Sections E.11 through E.3, below, applies.

1. INABILITY TO PAY—NONRESIDENTIAL

PG&E may, at its sole option, extend payment arrangements to a nonresidential Customer who alleges an inability to pay2.

It is the Customer’s responsibility to contact PG&E to request payment arrangements. If payment arrangements are made, such payment arrangements may be by Amortization Agreement, as described in Section E.1.a., below, or by Extension Agreement, as described in Section E.1.b., below.

When the Customer and PG&E have agreed upon payment arrangements, PG&E will not terminate service as long as the Customer complies with the arrangements. However, if the Customer fails to comply, PG&E may terminate any and all services the Customer is receiving after notice is given in accordance with Section E.1.a. and Section E.1.b., below.

(N)

(N)

_________________________

1 PG&E will suspend disconnections for non-payment, waive reconnection and return check fees,

and waive security deposit fee requirements for reestablishment of service for customers

affected by a disaster as described in the Emergency Consumer Protection Plan definition in

Gas Rule 1. 2 PG&E will work with customers to extend payment arrangements for any outstanding balances

on their account for customers affected by a disaster as described in the Emergency Consumer

Protection Plan definition in Gas Rule 1.

(N) I I I I I

(N)




RATES AND OPTIONAL RATES




F. NOTIFYING CUSTOMERS OF NEW RATE SCHEDULES

Where PG&E establishes new rate schedules, PG&E shall take such measures as may be practical to advise affected Customers of the availability of the new rate schedules.

G. EMERGENCY CONSUMER PROTECTION PLAN

Customers affected by a disaster who are reestablishing service may select the same rate schedule that they were previously receiving service on prior to the disaster, regardless of current applicability of the rate schedule as long as the rate schedule is still available and has not been retired. All other current and effective sections of the rate schedule will apply to the reestablished service. Affected disaster customers are described in the Emergency Consumer Protection Plan definition in Gas Rule 1.

(N) I I I I I I

(N)



GAS RULE NO. 19.1 Sheet 1

CALIF ALTERNATE RATES FOR ENERGY FOR INDIVIDUAL CUSTOMERS AND SUBMETERED TENANTS OF MASTER-METERED CUSTOMERS

(Continued)




A. GENERAL

The Low-Income Ratepayer Assistance (LIRA) program was established by the Commission in Decisions 89-07-062 and 89-09-044. The program was revised in Decision No. 94-12-049 and the name changed to California Alternate Rates for Energy (CARE). The purpose of the CARE program is to provide qualifying residential applicants with reduced energy charges. Application for the rate may be made by individually metered PG&E Customers, master-metered Customers with qualifying sub-metered tenants, sub-metered tenants of master-metered PG&E Customers, or any permanent resident in an individually metered residential dwelling unit, except non sub-metered tenants of master-metered Customers and any applicant/Customer currently receiving service under Schedule G-10.

Qualifying applicants for CARE shall be placed on the CARE rate starting with the first day of the Billing Cycle such application was processed in by PG&E.

A Nonprofit Group-Living Facility may qualify for CARE, if it meets the eligibility criteria set forth in Rule 19.2. A Qualified Agricultural Housing Facility may qualify for CARE, if it meets the eligibility criteria set forth in Rule 19.3.

B. ELIGIBILITY

To be eligible to receive CARE the applicant (except in the case where a master-metered Customer submeters qualifying CARE applicants) must qualify under the eligibility criteria set forth in either Section 1 or 2, below, and meet the certification requirements thereof to the satisfaction of PG&E. Individually metered applicants/Customers may qualify for CARE at their primary residence only.

The completed application must be submitted to PG&E. PG&E will randomly verify the eligibility of applicants following enrollment.

Applicants with electric usage above 400% of baseline allowance must provide proof of qualifying household income, including IRS Tax Return Transcripts, agree to participate in the Energy Savings Assistance program, and keep their usage below 600% of baseline allowance to remain enrolled in CARE1.

1 All CARE eligibility standard and high-usage Post Enrollment Verification (PEV) requests will be

frozen for customers affected by a disaster as described in the Emergency Consumer Protection

Plan definition in Gas Rule 1.

(T) |

(T)




CALIF ALTERNATE RATES FOR ENERGY FOR NONPROFIT GROUP-LIVING FACILITIES




D. RECERTIFICATION REQUIREMENTS

1. Facilities wishing to recertify must complete Form No. 62-0156 and provide the information listed in Section C.

2. Recertification shall include an explanation by the Nonprofit Group-Living Facility of how the annual CARE discount was used during the previous year for the direct benefit of qualifying residents.

Nonprofit Group-Living Facilities either suspected of or proven to have provided incorrect information in their application for CARE may be required to recertify at any time. Further, PG&E reserves the right to conduct random audits to determine Nonprofit Group-Living Facility eligibility1. Failure by any party to provide proper proof of eligibility will result in the removal of the Nonprofit Group-Living Facility from the CARE rate.

Upon PG&E’s request that the Nonprofit Group-Living Facility recertify eligibility or 90 days before the regular expiration date of the Nonprofit Group-Living Facility’s eligibility, the Nonprofit Group-Living Facility will have 90 days to recertify, after which Nonprofit Group-Living Facilities not recertified may lose their eligibility under the CARE program.

E. MISAPPLICATION OF CARE

Misapplication of CARE for the period during which the Nonprofit Group-Living Facility received CARE occurs when: 1) the Nonprofit Group-Living Facility certifies or recertifies using incorrect information, or 2) when the CARE discount funds were not spent for the benefit of the qualifying residents. PG&E may rebill the account at the customer’s otherwise applicable rate schedule for misapplication of CARE. Such billing shall be for a period up to the most recent three years in accordance with Rule 17.1. However, nothing in Rule 19.2 shall be interpreted as limiting PG&E’s rights under any provisions of any applicable law or tariff.




(T) I

(T)




CALIF ALTERNATE RATES FOR ENERGY FOR QUALIFIED AGRI EMPLOYEE HOUSING FACILITIES





1. Facilities wishing to recertify must complete a new Form No. 62-1198 or Form No. 61-0535 and provide the information listed in Section C.

2. Recertification shall include an explanation by the Facility of how the annual CARE discount was used during the previous year for the direct benefit of qualifying residents. Additionally, the Facility shall certify how the next year’s discount will be used to directly benefit occupants.


Misapplication of CARE eligibility for the period during which the Facility received CARE occurs when: 1) the Facility certifies or recertifies using incorrect information, or 2) when the CARE discount funds were not spent for the benefit of the qualifying residents. PG&E may rebill the account at the customer's otherwise applicable rate schedule for misapplication of CARE. Such billing shall be for a period up to the most recent three years in accordance with Rule 17.1. However, nothing in Rule 19.3 shall be interpreted as limiting PG&E's rights under any provisions of any applicable law or tariff.

Facilities either suspected of or proven to have provided incorrect information in their application for CARE may be required to recertify at any time. Further, PG&E reserves the right to conduct random audits to determine Facility eligibility1. Failure by any party to provide proper proof of eligibility will result in the removal of the Facility from the CARE rate.

Upon PG&E's request that the Facility recertify eligibility or 90 days before the regular expiration date of the Facility's eligibility, the Facility will have 90 days to recertify, after which Facilities not recertified may lose their eligibility under the CARE program.




(T) I

(T)




ESTABLISHMENT AND REESTABLISHMENT OF CREDIT




E. REESTABLISHMENT OF CREDIT—ALL CLASSES OF SERVICE, EXCEPT TRANSMISSION SERVICES

1. An applicant who previously has been a customer of PG&E and whose gas service has been discontinued by PG&E during the last twelve months of that prior service because of nonpayment of bills, may be required to reestablish credit by depositing the amount prescribed in Rule 7* for that purpose, and by paying bills regularly due; except, an applicant for residential service will not be denied service for failure to pay such bills for other classes of service.

2. A customer who fails to pay bills before they become past due as defined in Rule 11, and who further fails to pay such bills within five days after presentation of a discontinuance of service notice for non-payment of bills, may be required to pay said bills and reestablish credit by depositing the amount prescribed in Rule 7*; except, a Small Business Customer, as defined in Rule 1, may not be required to reestablish credit if such bills are for retroactive charges resulting from a meter error or billing error as prescribed in Rules 17 and 17.1. In addition, a customer who has been identified by PG&E as a Small Business Customer, as defined in Rule 1, will receive a warning letter after a late payment during any twelve-month period informing the customer that a deposit to reestablish credit may be required if another late payment occurs within the same twelve-month period. This Rule will apply regardless of whether or not service has been discontinued for such nonpayment.

3. A customer using other than residential service may be required to reestablish credit in accordance with Rule 6.B. in case the conditions of service or basis on which credit was originally established have, in the opinion of PG&E, materially changed.

4. Pursuant to D.14-06-036, CARE/FERA customers shall not be subject to re-establishment of credit deposits for late payment, however, a CARE/FERA customer whose service has been discontinued for nonpayment of bills may be required to reestablish credit as describe in B.1.

_______________

* PG&E will waive security deposit fee requirements for reestablishment of service for customers


Gas Rule 1.

(T) |

(T)




RENDERING AND PAYMENT OF BILLS

(Continued)




C. ESTIMATED BILLS

If for reasons beyond the meter reading entity’s control, the customer’s meter cannot be read on the Scheduled Meter Reading Date, or if for any reason accurate usage data are not available, PG&E will bill the customer for estimated consumption during the billing period. Estimated consumption for this purpose will be calculated considering the customer’s prior usage, PG&E’s experience with other customers of the same class in that area, and the general characteristics of the customer’s operations.

When PG&E is unable to access and change the existing meter to the SmartMeter™ system, PG&E may bill the customer for estimated consumption until the meter has been changed.

Unless estimated bills result from the inability to access and change the existing meter to the SmartMeter™ system, inaccessible roads, the customer, the customer’s agent, other occupant, animal or physical condition of the property preventing access to PG&E’s facilities on the customer’s premises, other causes within control of the customer, or a natural or man-made disaster such as a fire, earthquake, flood, or severe storms1, the issuance of estimated bills shall be considered “billing error” for the purposes of applying Rule 17.1.

D. READINGS OF SEPARATE METERS

For the purpose of making charges, each meter upon the customer’s premises will be considered separately, and the readings of two or more meters will not be combined, except as follows:

1. Where combinations of meter readings are specifically provided for in rate schedules.

2. Where PG&E’s operating convenience or necessity shall require the installation of two or more meters upon the customer’s premises instead of one meter.

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_________________________

1 PG&E will temporarily suspend estimating of bills, discontinue billing and/or prorate minimum

delivery charges for customers affected by a disaster as described in the Emergency Consumer

Protection Plan definition in Gas Rule 1.

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(N)



GAS TABLE OF CONTENTS Sheet 1

(Continued)




TITLE OF SHEET

CAL P.U.C. SHEET NO.

Title Page ........................................................................................................................................... 34526-G Rate Schedules ....................................................................................................................... 34504,34505-G Preliminary Statements............................................................................................................ 34506,34270-G Preliminary Statements, Rules ........................................................................................................... 34527-G Rules, Maps, Contracts and Deviations .............................................................................................. 34528-G Sample Forms ............................................................................. 34229,32986,32987,32886,34015,32888-G

(T)

(T) (T)




(Continued)




PART

TITLE OF SHEET


Preliminary Statements

Part DO Hydrostatic Pipeline Testing Memorandum Account ......................................................... 32805-G Part DP Transmission Integrity Management Program Memorandum Account .............................. 33476-G Part DQ Engineering Critical Assessment Balancing Account (ECABA) ......................................... 32809-G Part DR Hydrostatic Station Testing Memorandum Account (HSTMA) ........................................... 33084-G Part DS Work Required by Others Balancing Account (WROBA)................................................... 33477-G Part DT Critical Document Program Memorandum Account (CDPMA) .......................................... 32812-G Part DU Z-Factor Memorandum Account (ZFMA-G) ............................................................ 33478,33479-G Part DZ New Environmental Regulations Balancing Account (NERBA) ......................................... 33694-G Part EA Natural Gas Leak Abatement Program Balancing Account (NGLAPBA) ............................ 33695-G Part EB Natural Gas Leak Abatement Program Memorandum Account (NGLAPMA) .................... 33600-G Part EE Wildfire Expense Memorandum Account (WEMA-G) ........................................................ 34367-G Part EC Emergency Consumer Protections Memorandum Account (WCPMA-G) ................ 34514,34515-G (T)

RULE

TITLE OF SHEET

Rules

Rule 01 Definitions ................................................. 31083,26782,33639,31560,31561,31562,34516,34517, ........................... 34465,34466,34467,34468,34469,34470,34471,34472,34473,34474,34475-G

(T)

Rule 02 Description of Service .................................................. 23062,23063,23064,23065,23066,33824-G Rule 03 Application for Service ............................................................................................ 27248,27249-G Rule 04 Contracts ........................................................................................................................... 17051-G Rule 05 Special Information Required on Forms ...................................................... 30088,32872,32873-G Rule 06 Establishment and Reestablishment of Credit ............................................. 22126,30687,34524-G (T) Rule 07 Deposits .................................................................................................................. 31330,28655-G Rule 08 Notices .................................................................................... 31924,17580,31925,30689,31926-G Rule 09 Rendering and Payment of Bills .................................................31914,34525,31381,33305,33507,

....................................................................................................... 27345,31167,33978,32307-G (T)

Rule 10 Disputed Bills .............................................................................................. 18214,18215, 18216-G Rule 11 Discontinuance and Restoration of Service .................... 31699,34518,18219,18220,27251,34519,

............................................................ 18223,18224,18225,18226,18227,27252,33506,19710-G (T)

Rule 12 Rates and Optional Rates ............................................ 18229,27253,24132,21981,21982,34520-G (T) Rule 13 Temporary Service ............................................................................................................ 22832-G Rule 14 Capacity Allocation and Constraint of Natural Gas Service ................. 18231,18232,18233,18234,

......................................... 18235,30690,30691,30692,30693,30694,30695,30696,30697,30698, ...................................... 28283,30699,30700,30701,30702,29787,28289,28290,30703,28292-G

Rule 15 Gas Main Extensions ..................... 21543,18802-18803,32408,20350,29271,31168,26827,21544, ............................................................ 21545,22376,22377,22378,22379,26828,26829,18814-G

Rule 16 Gas Service Extensions ................. 21546,18816,17728,17161,18817,18818,18819,18820,18821, ....................................................................... 18822,29273,18824,18825,17737,18826,18827-G

Rule 17 Meter Tests and Adjustment of Bills for Meter Error ..................14450,28656,28764,28770,28771, .................................................................................................................. 28772,28773,28774-G

Rule 17.1 Adjustment of Bills for Billing Error ............................................................... 22936,28657,29274-G Rule 17.2 Adjustment of Bills for Unauthorized Use .................................................... 22937,14460,14461-G Rule 18 Supply to Separate Premises and Submetering of Gas ............................... 22790,17796,13401-G Rule 19 Medical Baseline Quantities......................................................................... 21119,31932,21121-G




(Continued)




RULE

TITLE OF SHEET


Rules

Rule 19.1 California Alternate Rates for Energy for Individual Customers and Submetered Tenants of Master-Metered Customers .......................................................... 34521,34220,30445,28210-G

(T)

Rule 19.2 California Alternate Rates for Energy for Nonprofit Group-Living Facilities .................................... .......................................................................................... 32051,34221,17035,31217,34522-G

(T)

Rule 19.3 California Alternate Rates for Energy for Qualified Agricultural Employee Housing Facilities ........ ..................................................................................................... 32053,34222,31219,34523-G

(T)

Rule 21 Transportation of Natural Gas ................. 27591,32269,32270,31872,32557,32558,32559,32560, ............................................................. 32561,32562,32563,32564,32565,31955,29231,33640, ............................................................. 31957,31958,33641,32874,31960,31961,31962,31963, ........................................................ 31964,31965,31575,31576,31577,33212,33213*,33214-G

Rule 23 Gas Aggregation Service for Core Transport Customers ................... 30871,29675,26664,18265, ................ 30872,26666,,24825,24826,24827,29677,29678,30873,30874,30875,29681,29682, .............. 30876,30877,30878,30879,30880,30881,30882,30883,30884,30885,30886,30887-G

Rule 25 Gas Services-Customer Creditworthiness and Payment Terms ................... 28816,28817,28818, .................................... 28819.28820.28821.28822.28823.28824.28825.28826.28827.28828-G

Rule 26 Standards of Conduct and Procedures Related to Transactions with Intracompany Departments, Reports of Negotiated Transactions, and Complaint Procedures . 29688,29689,29690,31933-G

Rule 27 Privacy and Security Protection for Energy Usage ................... 30095,30096,30097,30098,30099 .............. 30100,30101,30102,30103,30104,30105,30106,30107,30108,30109,30110,30111-G

Rule 27.1 Access to Energy Usage and Usage-Related Data While Protecting Privacy of Personal Data .... .......................................................................................... 31387,31388,31389,31390,31391-G

Rule 28 Mobilehome Park Utility Upgrade Program ........................................ 33773,21773,31774,31775, ..................................................................................................... 31776-31777,32133,32134-G

Maps, Contracts and Deviations

SERVICE AREA MAPS: Gas Service Area Map ..................................................................................................... 31641-G

LIST OF CONTRACTS AND DEVIATIONS: ................. 20211,13247,13248,28466,17112,22437,29938,31542,13254,14426,13808,29284,

.............. 20390,16287,29333,29053,29334,14428,13263,14365,32879,33164,16264,13267-G

Attachment 1 Advice 5378-E



Page 1 of 2

43007-E ELECTRIC PRELIMINARY STATEMENT PART HG EMERGENCY CONSUMER PROTECTIONS MEMORANDUM ACCOUNT - ELECTRIC (ECPMA-E) Sheet 1

42967-E

43008-E ELECTRIC PRELIMINARY STATEMENT PART HG EMERGENCY CONSUMER PROTECTIONS MEMORANDUM ACCOUNT - ELECTRIC (ECPMA-E) Sheet 2

42968-E

43009-E ELECTRIC RULE NO. 1 DEFINITIONS Sheet 10

42969-E

43010-E ELECTRIC RULE NO. 1 DEFINITIONS Sheet 11

42970-E

43011-E ELECTRIC RULE NO. 11 DISCONTINUANCE AND RESTORATION OF SERVICE Sheet 2

41472-E

43012-E ELECTRIC RULE NO. 11 DISCONTINUANCE AND RESTORATION OF SERVICE Sheet 6

35240-E

43013-E ELECTRIC RULE NO. 12 RATES AND OPTIONAL RATES Sheet 3

41473-E

43014-E ELECTRIC RULE NO. 13 TEMPORARY SERVICE Sheet 1

41474-E

43015-E ELECTRIC RULE NO. 19.1 CALIFORNIA ALTERNATE RATES FOR ENERGY FOR INDIVIDUAL CUSTOMERS AND SUBMETERED TENANTS OF MASTER-METERED CUSTOMERS CUSTOMERS AND SUBMETERED TENANTS OF MASTER-METERED CUSTOMERS Sheet 1

41475-E

43016-E ELECTRIC RULE NO. 19.2 CALIFORNIA ALTERNATE RATES FOR ENERGY FOR NONPROFIT GROUP-LIVING FACILITIES Sheet 5

41476-E

43017-E ELECTRIC RULE NO. 19.3 CALIFORNIA ALTERNATE RATES FOR ENERGY FOR QUALIFIED AGRICULTURAL EMPLOYEE HOUSING FACILITIES Sheet 4

41477-E

Attachment 1 Advice 5378-E



Page 2 of 2

43018-E ELECTRIC RULE NO. 6 ESTABLISHMENT AND REESTABLISHMENT OF CREDIT Sheet 2

41478-E

43019-E ELECTRIC RULE NO. 9 RENDERING AND PAYMENT OF BILLS Sheet 2

25146-E

43020-E ELECTRIC TABLE OF CONTENTS Sheet 1

42792-E*


42993-E


42994-E


42114-E


Revised Cal. P.U.C. Sheet No. 43007-E Cancelling Revised Cal. P.U.C. Sheet No. 42967-E

ELECTRIC PRELIMINARY STATEMENT PART HG Sheet 1

EMERGENCY CONSUMER PROTECTIONS MEMORANDUM ACCOUNT - ELECTRIC (ECPMA-E) (T)

(Continued)

Advice 5378-E Issued by Submitted September 7, 2018



HG. Emergency Consumer Protections Memorandum Account - Electric (ECPMA-E)

1. PURPOSE: The purpose of the Emergency Consumer Protections Memorandum Account-Electric (ECPMA-E) is to record incremental costs associated with the Emergency Consumer Protection Plan for customer in areas where a state of emergency proclamation is issued by the Governor of California due to a disaster that affects utility service. Entries into this memorandum account must be segregated by qualifying event that are described in Rule 1 under Emergency Consumer Protection Plan definition. Events include:

A. October 2017 Northern California Wildfire Customers – As ordered by Resolution M-4833 and approved in Advice 3914-G-A/5186-E-A, the Emergency Consumer Protections apply to affected October 2017 Northern California Wildfire customers as described in the Emergency Consumer Protection Plan definition in Rule 1 until December 31, 2018.





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EMERGENCY CONSUMER PROTECTIONS MEMORANDUM ACCOUNT - ELECTRIC (ECPMA-E) (T)

(Continued)




HG. Emergency Consumer Protections Memorandum Account - Electric (ECPMA-E)

2. APPLICABILITY: The ECPMA-E applies to all customer classes, except for those schedules or contracts specifically excluded by the Commission.

3. REVISION DATE: Disposition of the balances in this account will be determined through a General Rate Case, application, or other appropriate filing, or as otherwise authorized by the Commission.

4. RATES: The ECPMA-E does not have a rate component.


a. A debit entry equal to the incremental actual expenses as authorized by the Commission to be recorded to this account,




e. A debit or (credit) entry equal to the capital-related revenue requirement related to the actual capital costs incurred if any. Capital-related revenue requirements include depreciation expense, the return on investment, federal and state income taxes, and property taxes associated with the costs of installed equipment,

f. A debit or (credit) entry, as appropriate, to record the transfer of amounts to or from other accounts as approved by the Commission, and


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ELECTRIC RULE NO. 1 Sheet 10

DEFINITIONS

(Continued)




ELECTRIC SERVICE PROVIDER: See “Energy Service Provider.”

ELECTRONIC BILLING: A billing method whereby at the mutual option of the Customer and PG&E, the Customer elects to receive, view, and pay bills electronically and to no longer receive paper bills.

ELECTRONIC PRESENTMENT: When made available or transmitted electronically to the Customer at an agreed upon location.

EMERGENCY CONSUMER PROTECTION PLAN: Pursuant to CPUC directives and advice letters listed below, residential and non-residential customers in areas where a state of emergency proclamation is issued by the Governor of California due to a disaster that affects utility services are eligible for applicable measures under PG&E’s Emergency Consumer Protection Plan.



Stop estimated usage for billing attributed to the period account was unoccupied due to disaster* (Electric Rule 9).

Offer favorable payment plan as needed† (Electric Rule 11). Offer Low income support measures† (Electric Rule 19.1, 19.2 and 19.3).


Discontinue billing and prorate the minimum delivery charges* (Gas Rule 9). Suspend disconnections for non-payment† (Electric Rule 11). Waive reconnection fees and return check fees† (Electric Rule 11). Waive security deposit for reestablishment of service† (Electric Rule 6). Expedite move-in and move-out service requests.‡ Ability to reestablish service under a prior rate schedule as long as the rate

schedule is still available and has not been retired‡ (Electric Rule 12). Waive cost of installation and removal of service extensions for temporary

Service‡ (Electric Rule 13).

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(N) I I I I I I I I I I I I I I I I I I

(N)

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1 Impacted customers live within 2 miles of the fire-impacted perimeter as designated by CAL FIRE. 2 Red-tagged customers have homes or businesses that are unserviceable because of the disaster.

* On a one-time per event basis. † For 12 months from the date the Governor issues state of emergency proclamation. ‡ For 12 months from the date the Governor issues state of emergency proclamation and until


(D) (L)

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DEFINITIONS

(Continued)






Pursuant to CPUC Resolution M-4833, E-4899 and Advice 3914-G-A/5186-E-A, PG&E adopted the Emergency Consumer Protection Plan to support our customers who were affected by the October 2017 Northern California Wildfires.



Pursuant to Decision 18-08-004 and Advice Letter 4006-G/5364-E, PG&E extends PG&E’s Emergency Consumer Protection Plan to include residential and non-residential customers in areas where a state of emergency proclamation is issued by the Governor of California where the disaster has either resulted in the loss or disruption of the delivery or receipt of utility service, and/or resulted in the degradation of the quality of utility service. Eligibility for PG&E’s Emergency Consumer Protection Plan is extended to applicable customers in the affected disaster area within the counties listed below.




and Napa

ENERGY SUPPLY OR PROCUREMENT SERVICES: Includes, but is not limited to, procurement of electric energy; all scheduling, settlement, and other interactions with Scheduling Coordinators, and the ISO; all ancillary services and congestion management.

ENERGY SERVICE PROVIDER (ESP): An entity who provides electric supply services to Direct Access Customers within PG&E’s service territory. An ESP may also provide certain metering and billing services to its DA Customers as provided for within these tariffs.

(N)

(L) I I I I

(L) (L)/(T)

I I I I I

(L)/(T)

(D)





(Continued)

Advice 5378-E Issued by Date Filed September 7, 2018



C. TERMINATION OF SERVICE FOR NONPAYMENT OF BILLS OR CREDIT DEPOSIT REQUESTS—RESIDENTIAL

Monthly bills and credit deposit requests for residential service are due and payable upon presentation and will be considered past due if payment is not received by PG&E within 19 days after the bill is mailed to the customer.

When a bill or credit deposit request has become past due and the customer has received notice in accordance with Rule 8 that service will be terminated for nonpayment, PG&E may terminate any and all services the customer is receiving unless an exception described in Sections C.11 through C.3, below, applies.


PG&E may, at its option, extend payment arrangements to a customer who alleges an inability to pay2. However, PG&E must extend payment arrangements to a customer who alleges an inability to pay where: (1) the customer has provided certification from a licensed physician, public health nurse, or social worker that terminating the service would be life-threatening either to the customer or to a full time resident in the customer's home, and (2) the customer is willing to enter into reasonable payment arrangements.

It is the customer's responsibility to contact PG&E to request payment arrangements. If payment arrangements are made, such payment arrangements will be by Amortization Agreement, as described in Section C.1.a., below, or by Extension Agreement, as described in Section C.1.b., below.


Service may be terminated to any customer, including special needs profiled customers who do not comply with a payment arrangement as described in Section C.1.a, below, or by an Extension Agreement, as described in Section C.1.b. below.

_________________________

1 PG&E will suspend disconnections for non-payment, waive reconnection and return check fees, and waive security deposit fee requirements for reestablishment of service for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1.

2 PG&E will work with customers to extend payment arrangements for any outstanding balances on their account for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1.

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(Continued)




C. TERMINATION OF SERVICE FOR NONPAYMENT OF BILLS OR CREDIT DEPOSIT REQUESTS—RESIDENTIAL (Cont'd.)


When PG&E has corrected the customer's bill or the requested credit deposit amount, service may not be terminated until the customer has received notices for the corrected amount in accordance with Rule 8.

D. TERMINATION OF SERVICE FOR NONPAYMENT OF BILLS OR CREDIT DEPOSIT REQUESTS—NONRESIDENTIAL

Monthly bills for nonresidential service and credit deposits are due and payable upon presentation and will be considered past due if payment is not received by PG&E within 15 days after the bill is mailed to the customer.

When a bill or credit deposit request has become past due and the customer has received notice in accordance with Rule 8, PG&E may terminate any and all services the customer is receiving unless an exception described in Sections D.11 through D.3, below, applies.


PG&E may, at its sole option, extend payment arrangements to a nonresidential customer who alleges an inability to pay2.

It is the customer's responsibility to contact PG&E to request payment arrangements. If payment arrangements are made, such payment arrangements may be by Amortization Agreement, as described in Section D.1.a., below, or by Extension Agreement, as described in Section D.1.b., below.

When the customer and PG&E have agreed upon payment arrangements, PG&E will not terminate service as long as the customer complies with the arrangements. However, if the customer fails to comply, PG&E may terminate any and all services the customer is receiving after notice is given in accordance with Section D.1.a. and Section D.1.b., below.

(N)

(N)

_________________________

1 PG&E will suspend disconnections for non-payment, waive reconnection and return check

fees, and waive security deposit fee requirements for reestablishment of service for customers


Electric Rule 1 2 PG&E will work with customers to extend payment arrangements for any outstanding balances

on their account for customers affected by a disaster as described in the Emergency Consumer

Protection Plan definition in Electric Rule 1.

(N) I I I I I

(N)








D. NOTIFYING CUSTOMERS OF NEW RATE SCHEDULES


E. ONLINE PRICE, USAGE AND COST INFORMATION

PG&E will make price, usage and cost information, updated at least on a daily basis, available online to its customers, along with applicable price and cost details and with hourly or 15-minute granularity (matching the time granularity programmed into the customer’s smart meter), available by the end of the next day. Customers may access their price, usage and cost information online by visiting www.pge.com.

F. FOLLOW–UP RATE ANALYSIS FOR NEW AGRICULTURAL CUSTOMERS

For all new agricultural accounts, PG&E shall generate a rate analysis for the customer once the account has been established for a minimum of three summer months and three winter months. The automated follow-up rate analysis and descriptive information accompanying the rate analysis will indicate whether another rate schedule may be more beneficial to the customer.

PG&E shall also send agricultural customers a bill insert one time each quarter which will inform them of rate options, and will advise them that an additional rate analysis is available at any time from PG&E. Bill inserts for Direct Access customers shall be distributed in accordance with PG&E’s electric Rule 22.

G. COMPARATIVE AGRICULTURAL RATE ANALYSES

The purpose of providing rate analyses and information to new agricultural customers is to allow the customers to make informed decisions in choosing their agricultural rate schedules. The most cost effective rate schedules could vary significantly if the customer’s future operating conditions do not match the information provided to PG&E at the time service was established. No provision of this Rule shall guarantee that the customer is taking service on the most cost-effective rate schedule.

H. EMERGENCY CONSUMER PROTECTION PLAN

Customers affected by a disaster who are reestablishing service may select the same rate schedule that they were previously receiving service on prior to the disaster, regardless of current applicability of the rate schedule as long as the rate schedule is still available and has not been retired. All other current and effective sections of the rate schedule will apply to the reestablished service. Affected disaster customers are described in the Emergency Consumer Protection Plan definition in Electric Rule 1.

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(T) I I I I

(T)




TEMPORARY SERVICE




A. ESTABLISHMENT OF TEMPORARY SERVICE

PG&E shall, if no undue hardship to its existing customers will result therefrom, furnish temporary service under the following conditions:

1. The applicant shall pay, in advance or otherwise as required by PG&E, the estimated cost installed plus the estimated cost of removal, less the estimated salvage of the facilities necessary for furnishing service1.

2. The applicant shall establish credit as required by Rule 6, except that the amount of deposit prescribed in Rule 7 shall not exceed the estimated bill for the duration of service.

B. APPLICANT DESIGN

Applicant may elect to use the applicant design option to design that portion of the temporary facilities normally designed by PG&E in accordance with the same applicant design provisions outlined in Rule 15, except that all charges and refunds shall be made under the provisions of this Rule.

C. CHANGE TO PERMANENT STATUS

1. A customer will retain temporary status as long as PG&E deems the facilities to be speculative in character, of questionable permanency, or where it is known in advance that service will be of limited duration.

2. If at any time the character of a temporary customer’s operations changes so that in the opinion of PG&E the customer may be classified as permanent, the amount of payment made in excess of that required for permanent service immediately shall be refunded to the customer in accordance with Section D following.

D. REFUNDS

1. The amount of refund upon reclassification of a customer from temporary to permanent will be made on the basis of the extension rule in effect at the time temporary service is reclassified to permanent.

1 PG&E will waive these fees for customers affected by a disaster as described in the Emergency

Consumer Protection Plan definition in Electric Rule 1.

(T) (T)



ELECTRIC RULE NO. 19.1 Sheet 1

CALIFORNIA ALTERNATE RATES FOR ENERGY FOR INDIVIDUAL CUSTOMERS AND SUBMETERED TENANTS OF MASTER-METERED CUSTOMERS

CUSTOMERS AND SUBMETERED TENANTS OF MASTER-METERED CUSTOMERS

(Continued)




A. GENERAL

The Low-Income Ratepayer Assistance (LIRA) program was established by the Commission in Decisions 89-07-062 and 89-09-044. The program was revised in Decision 94-12-049 and the name change to California Alternate Rates for Energy (CARE). The purpose of the CARE program is to provide qualifying residential applicants with reduced energy charges. Application for the rate may be made by individually metered PG&E customers, master-metered customers with qualifying sub-metered tenants, sub-metered tenants of master-metered PG&E customers, or any permanent resident in an individually metered residential dwelling unit, except non sub-metered tenants of master-metered customers and any applicant/customer currently receiving service under Schedule EE.



B. ELIGIBILITY

To be eligible to receive CARE the applicant (except in the case where a master-metered customer submeters qualifying CARE applicants) must qualify under the eligibility criteria set forth in either Section 1 or 2, below, and meet the certification requirements thereof to the satisfaction of PG&E. Individually metered applicants/customers may qualify for CARE at their primary residence only.





Plan definition in Electric Rule 1.

(T) |

(T)




CALIFORNIA ALTERNATE RATES FOR ENERGY FOR NONPROFIT GROUP-LIVING FACILITIES














(T) I

(T)




CALIFORNIA ALTERNATE RATES FOR ENERGY FOR QUALIFIED AGRICULTURAL EMPLOYEE HOUSING FACILITIES






2. Recertification shall include an explanation by the Facility of how the annual CARE discount was used during the previous year for the direct benefit of qualifying residents. Additionally, the Facility shall certify how the next year's discount will be used to directly benefit occupants.


Misapplication of CARE for the period during which the Facility received CARE occurs when: 1) the Facility certifies or recertifies using incorrect information, or 2) when the CARE discount funds were not spent for the benefit of the qualifying residents. PG&E may rebill the account at the customer's otherwise applicable rate schedule for misapplication of CARE. Such billing shall be for a period up to the most recent three years in accordance with Rule 17.1. However, nothing in Rule 19.3 shall be interpreted as limiting PG&E's rights under any provisions of any applicable law or tariff.






(T) I

(T)








B. REESTABLISHMENT OF CREDIT—ALL CLASSES OF SERVICE

1. An applicant who previously has been a customer of PG&E and whose electric service has been discontinued by PG&E during the last twelve months of that prior service because of nonpayment of bills, may be required to reestablish credit by depositing the amount prescribed in Rule 7* for that purpose, and by paying bills regularly due; except, an applicant for residential service will not be denied service for failure to pay such bills for other classes of service.

2. A customer who fails to pay bills before they become past due as defined in Rule 11, and who further fails to pay such bills within five days after presentation of a discontinuance of service notice for nonpayment of bills, may be required to pay said bills and reestablish credit by depositing the amount prescribed in Rule 7*; except, a Small Business Customer, as defined in Rule 1, may not be required to reestablish credit if such bills are for retroactive charges resulting from a meter error or billing error as prescribed in Rules 17 and 17.1. In addition, a customer who has been identified by PG&E as a Small Business Customer, as defined in Rule 1, will receive a warning letter after the first late payment during any twelve-month period informing the customer that a deposit to reestablish credit may be required if another late payment occurs within the same twelve-month period. This rule will apply regardless of whether or not service has been discontinued for such nonpayment.

3. A customer using nonresidential service may be required to reestablish credit in accordance with Rule 6.A.2 in case the conditions of service or basis on which credit was originally established have, in the opinion of PG&E, materially changed.


* PG&E will waive security deposit fee requirements for reestablishment of service for customers


Electric Rule 1.

(T) I

(T)





(Continued)




B. PRO RATA CORRECTION (Cont'd.)

When one or more regularly scheduled meter readings have been missed, the proration factor

for the next regularly scheduled meter reading shall be 1.000 times the number of monthly

billing cycles in the period. When an interim bill based on a special reading for a period other

than 27 to 33 days has been issued during the interval since the last regularly scheduled

meter reading, the proration factor for the regularly scheduled bill shall be the factor derived

above, less the proration factor applied to the interim bill. However, where daily equivalents

are used, there will be no pro rata correction. Instead, the calculation shall use the number of

days in the billing period by the daily equivalent charge.

C. ESTIMATED BILLS

If for reasons beyond the meter reading entity’s control, the customer's meter cannot be read

on the Scheduled Meter Reading Date, or if for any reason accurate usage data are not

available, PG&E will bill the customer for estimated consumption during the billing period.

Estimated consumption for this purpose will be calculated considering the customer's prior

usage, PG&E's experience with other customers of the same class in that area, and the

general characteristics of the customer's operations.

When PG&E is unable to access and change the existing meter to the SmartMeterTM system,

PG&E may bill the customer for estimated consumption until the meter has been changed.

Unless estimated bills result from inability to access and change the existing meter to the

SmartMeterTM system, inaccessible roads, the customer, the customer’s agent, other

occupant, animal or physical condition of the property preventing access to PG&E’s facilities

on the customer’s premises, other causes within control of the customer, or a natural or man-

made disaster such as a fire, earthquake, flood, or severe storms1, the issuance of estimated

bills shall be considered “billing error” for the purposes of applying Rule 17.1.

D. READINGS OF SEPARATE METERS NOT COMBINED

For the purpose of making charges, each meter upon the customer's premises will be

considered separately, and the readings of two or more meters will not be combined, except

as follows:


2. Where PG&E's operating convenience or necessity shall require the installation of two or

more meters upon the customer's premises instead of one meter.

(N)

_________________________

1 PG&E will temporarily suspend estimating of bills, discontinue billing and/or will prorate minimum

delivery charges for customers affected by a disaster as described in the Emergency Consumer

Protection Plan definition in Electric Rule 1.

(N)

I

(N)


Revised Cal. P.U.C. Sheet No. 43020-E Cancelling Revised Cal. P.U.C. Sheet No. 42792-E*

ELECTRIC TABLE OF CONTENTS Sheet 1

(Continued)




TABLE OF CONTENTS

SCHEDULE TITLE OF SHEET CAL P.U.C. SHEET NO.

Title Page ............................................................................................................................... 43020-E Rate Schedules ........................... 42793,42794*,42795,42796,42797*,42798,40921,40236,41965-E Preliminary Statements ........................................ 41966,35423,41796,37737,34373,37727,43021-E Rules ............................................................................................................... 43022,43023,41572*-E Maps, Contracts and Deviations ............................................................................................ 37960-E Sample Forms ... 40925*,37631,41151*,41573*, 37632,41152*,41153,37769,41786,36059,37169-E

(T)

(T) (T)




(Continued)




PART TITLE OF SHEET CAL P.U.C. SHEET NO.

Preliminary Statements (Cont’d)

Part GA Greenhouse Gas Expense Memorandum Account ....................................... 32419,32420-E Part GB Greenhouse Gas Revenue Balancing Account ............................................. 35256,40560-E Part GC California Energy Systems for the 21st Century Balancing Account ........................ 40561-E Part GD Smart Grid Pilot Deployment Project Balancing Account .................. 32540,32541, 32542-E Part GE Statewide Marketing, Education and Outreach Expenditure Balancing Account .... 37728-E Part GF Customer Data Access Balancing Account – Electric .............................................. 33136-E Part GH Mobile Home Park Balancing Account - Electric ........................................... 41091,41092-E Part GI Energy Data Center Memorandum Account – Electric ............................................ 33940-E Part GJ Major Emergency Balancing Account (MEBA) ......................................................... 40563-E Part GK SmartMeterTM Opt-Out Program Balancing Account - Electric (SOPBA-E)

......................................................................................................... 35625,35626,35627-E

Part GL Hydro Licensing Balancing Account (HLBA) ............................................................ 40564-E Part GM Nuclear Regulatory Commission Rulemaking Balancing Account (NRCRBA) ........ 40565-E Part GN San Francisco Incandescent Streetlight Replacement Account .............................. 34364-E Part GO Disconnection Memorandum Account - Electric (DMA-E) ....................................... 34604-E Part GP Green Tariff Shared Renewables Memorandum Account (GTSRMA) ..... 40566,40567, 40567-E Part GQ Energy Efficiency Financing Balancing Account – Electric (EEFMA-E) .... 35292,35293,35294-E Part GR Green Tariff Shared Renewables Balancing Account (GTSRBA) ..... 40569,40570,35377-E Part GS Residential Rate Reform Memorandum Account (RRRMA) ......................... 40571,40572-E Part GT Assembly Bill 802 Memorandum Account - Electric ................................................. 40573-E Part GU Z-Factor Memorandum Account (ZFMA-E) .............................................................. 40574-E Part GV Distribution Interconnection Memorandum Account (DIMA) .................................... 40575-E Part GY Electric Vehicle Program Balancing Account (EVPBA) ............................................ 40576-E Part HA Avoided Cost Calculator Memorandum Account ..................................................... 40000-E Part HB Distribution Resources Plan Demonstration Balancing Account ............................. 40577-E Part HC Rule 20A Balancing Account .................................................................................... 41736-E Part HD Tax Memorandum Account (TMA-E) ........................................................................ 41088-E Part HE Executive Compensation Memorandum Account (ECMA-E) ........................ 40699,40700-E Part HF Distribution Resources Plan Tools Memorandum Account (DRPTMA) ........ 42139,42140-E Part HG Emergency Consumer Protections Memorandum Account - Electric (WCPMA-E) ...............

....................................................................................................................... 43007,43008-E (T) (T)

Part HH Transportation Electrification Balancing Account (TEBA)……42575,42576,42577,42578, ................................................................................................. 42579,42580,42581,42582-E

Part HI Solar On Multifamily Affordable Housing Balancing Account (SOMAHBA) ............. 41781-E Part HL Wildfire Expense Memorandum Account (WEMA-E) .................................. 42604, 42605-E




(Continued)




RULE TITLE OF SHEET CAL P.U.C. SHEET NO.

Rules Rule 01 Definitions .............................. 25914,16368,14857,28321,27070,23006,14861,30292,30293,43009,

............................................ 43010,42971,42972,42973,42974,42975,42976,42977,42978,42979, ................... 42980,42981,42982,42983,42984,42985,42986,42987,42988,42989,42990,42991-E

(T) (T)

Rule 02 Description of Service ............................................. 11257,11896,11611,14079,11261,11262,11263, ............................................ 31319,27764,27765,27766,27767,11269,11270,11271,11272,27768, ......................................... 11274,11275,27769,27770,11278,41100,27771,27772,27773,27774-E

Rule 03 Application for Service ................................................................................................ 27798,27799-E Rule 04 Contracts................................................................................................................................ 34614-E Rule 05 Special Information Required on Forms ........................................................... 32168,14192,37150-E Rule 06 Establishment and Reestablishment of Credit ............................................................ 21155,43018-E (T) Rule 07 Deposits ...................................................................................................................... 34200,27800-E Rule 08 Notices ....................................................................................... 35234,14145,35235,14146,35236-E Rule 09 Rendering and Payment of Bills ..... 35107,43019,34305,40161,40606,27862,33678,41749,35628-E (T) Rule 10 Disputed Bills ................................................................................................... 11308,11309,11310-E




(Continued)




RULE

TITLE OF SHEET


Rules (Cont’d)

Rule 11 Discontinuance and Restoration of Service .......................................... 34615,43011,13142,13143,

........................... 27802,43012,13146,13147,13148,13149,13150,35241,42110,42111,42112-E (T) (T)

Rule 12 Rates and Optional Rates ............................................................................ 16872,27804,43013-E (T) Rule 13 Temporary Service ............................................................................................................. 43014-E (T) Rule 14 Shortage of Supply and Interruption of Delivery ......................................................... 19762,15527,

............................................................................................ 35394,35395,35396,35397,35398-E

Rule 15 Distribution Line Extensions ........................................... 20093,20094,15577,27072,41103,17851, .... 30664,27074,15583,20095,21553, 21554-21555,15588,17856,30665,15591,27076,15593-E

Rule 16 Service Extensions ........................ 20096,15595,31439,14881,15596,15597,15598,16987,15600, ............... 15601,15602,15603,15604,15605,15606,15607, 15608,14254,13775,15609-15610-E

Rule 17 Meter Tests and Adjustment of Bills for Meter Error .......................... 20099,29723,29955,25149-E Rule 17.1 Adjustment of Bills for Billing Error .......................................................................... 33679,29724-E Rule 17.2 Adjustment of Bills for Unauthorized Use .......................................... 22707,12056,12057,12058-E Rule 18 Supply to Separate Premises and Submetering of Electric Energy

........................................................................................... 14329*,27037,29056,28910,34380-E

Rule 19 Medical Baseline Quantities ......................................................................... 18974,35243,18976-E Rule 19.1 California Alternate Rates for Energy for Individual Customers and Submetered Tenants

of Master-Metered Customers ........................................................ 43015,40218,32656,29291-E (T) Rule 19.2 California Alternate Rates for Energy for Nonprofit Group-Living Facilities ........................... 35305,

............................................................................................ 36620,40219,33847,32659,43016-E (T) Rule 19.3 California Alternate Rates for Energy for Qualified Agricultural Employee Housing Facilities ..........

....................................................................................................... 35307,40220,33849,43017-E (T) Rule 20 Replacement of Overhead with Underground Electric Facilities ................................. 30474,11240,

............................................................................................ 11241,19013,16665,15611,19014-E

Advice 4014-G/5378-E September 7, 2018

Attachment 2

Redline of Changes to Tariffs


Revised Cal. P.U.C. Sheet No. Cancelling Revised Cal. P.U.C. Sheet No.


EMERGENCY WILDFIRES CONSUMER PROTECTIONS MEMORANDUM ACCOUNT - GAS (EWCPMA-G)

(Continued)

Advice Issued by Submitted Decision Robert S. Kenney Effective Vice President, Regulatory Affairs Resolution

EC. Emergency Consumer Wildfires Customer Protections Memorandum Account - Gas (EWCPMA-G)

1. PURPOSE: The purpose of the Emergency Consumer Wildfires Customer Protections Memorandum Account-Gas (EWCPMA-G) is to record incremental costs associated with the Emergency Consumer Protection Plan for customer in areas where a state of emergency proclamation is issued by the Governor of California due to a disaster that affects utility service. Entries into this memorandum account must be segregated by qualifying event that are described in Rule 1 under Emergency Consumer Protection Plan definition. Events include:

A. October 2017 Northern California Wildfire Customers – As ordered by Resolution M-4833 and approved in Advice 3914-G-A/5186-E-A, the Emergency Consumer Protections apply to affected October 2017 Northern California Wildfire customers as described in the Emergency Consumer Protection definition in Rule 1 until December 31, 2018.








EMERGENCY WILDFIRES CONSUMER PROTECTIONS MEMORANDUM ACCOUNT - GAS (EWCPMA-G)


EC. Emergency Consumer Wildfires Customer Protections Memorandum Account - Gas (EWCPMA-G)

2. APPLICABILITY: The EWCPMA-G applies to all customer classes, except for those schedules or contracts specifically excluded by the Commission.

3. REVISION DATE: Disposition of the balances in this account will be determined through a General Rate Case or other appropriate filing, or as otherwise authorized by the Commission.

4. RATES: The EWCPMA-G does not have a rate component.


a. A debit entry equal to the incremental incurred expenses as authorized by the Commission to be recorded to this account,




e. A debit/(credit) entry equal to the capital-related revenue requirement related to actual capital costs incurred if any. Capital-related revenue requirements include depreciation expense, the return on investment, federal and state income taxes, and property taxes associated with the costs of installed equipment,

f. An entry to transfer the balance to or from another account as authorized by the Commission, and





DEFINITIONS

(Continued)


ELECTRIC-UTILITY START-UP AND IGNITOR FUEL: Electric utility natural-gas use where no alternative-fuel capability exists for: (a) heating the boiler system adequately during start-up to enable efficient oil burning to meet pollution standards; and (b) insuring continuous ignition and flame stabilization within the boiler.

EMERGENCY CONSUMER PROTECTION PLAN: Pursuant to CPUC directives and advice letters listed below, residential and non-residential customers in areas where a state of emergency proclamation is issued by the Governor of California due to a disaster that affects utility services are eligible for applicable measures under PG&E’s Emergency Consumer Protection Plan. These protections include:



Stop estimated usage for billing attributed to the period account was unoccupied due to disaster* (Gas Rule 9).

Offer favorable payment plan as needed† (Gas Rule 11). Offer Low income support measures† (Gas Rule 19.1, 19.2 and 19.3).


Discontinue billing and prorate the minimum delivery charges* (Gas Rule 9). Suspend disconnections for non-payment† (Gas Rule 11). Waive reconnection fees and return check fees† (Gas Rule 11). Waive security deposit for reestablishment of service† (Gas Rule 6). Expedite move-in and move-out service requests.‡ Ability to reestablish service under a prior rate schedule as long as the rate

schedule is still available and has not been retired‡ (Gas Rule 12).

Suspension of disconnections for non-payment at the new address of customers whose home or business were destroyed.

Waiving of account re-establishment deposits for customers whose home or business were destroyed.

Working with customers to provide flexible, reasonable payment arrangements as needed.

Freezing all CARE eligibility standard and high-usage Post Enrollment Verification (PEV) requests for customers in the impacted counties until at least December 31, 2018.

_________________________ 1 Impacted customers live within 2 miles of the fire-impacted perimeter as designated by CAL FIRE. 2 Red-tagged customers have homes or businesses that are unserviceable because of the disaster. * On a one-time per event basis. † For 12 months from the date the Governor issues state of emergency proclamation. ‡ For 12 months from the date the Governor issues state of emergency proclamation and until





DEFINITIONS

(Continued)




Pursuant to CPUC Resolution M-4833 and Advice 3914-G-A/5186-E-A, PG&E adopted the emergency consumer protection to support our customers who were affected by the October 2017 Northern California Wildfires.


Affected Wildfire Customers: Residential and non-residential customers in Butte, Lake, Mendocino, Napa, Nevada, Plumas, Santa Cruz, Solano, Sonoma, and Yuba county whose home/unit has been “Red-Tagged” by the California Department of Forestry and Fire Protection (CAL FIRE) or by local city and county governmental agencies are eligible for the emergency customer protections. These emergency consumer protections will apply to affected customers through December 31, 2018.


Pursuant to Decision 18-08-004 and Advice Letter 4006-G/5364-E, PG&E extends PG&E’s Emergency Consumer Protection Plan to include residential and non-residential customers in areas where a state of emergency proclamation is issued by the Governor of California where the disaster has either resulted in the loss or disruption of the delivery or receipt of utility service, and/or resulted in the degradation of the quality of utility service. Eligibility for PG&E’s Emergency Consumer Protection Plan is extended to applicable customers in the affected disaster area within the counties listed below for a period of one year commencing from the date the state of emergency proclamation was issued, or until PG&E service is restored.




and Napa





(Continued)

Advice Issued by Date Filed Decision Robert S. Kenney Effective Vice President, Regulatory Affairs Resolution

D. TERMINATION OF SERVICE FOR NONPAYMENT OF BILLS OR CREDIT DEPOSIT REQUESTS—RESIDENTIAL

Monthly bills for residential service and credit deposit requests are due and payable upon presentation and will be considered past due if payment is not received by PG&E within 19 days after the bill is mailed to the Customer.

When a bill or credit deposit request has become past due and the Customer has received notice in accordance with Rule 8 that service will be terminated for nonpayment, PG&E may terminate any and all services the Customer is receiving unless an exception described in Sections D.11 through D.3, below, applies.


PG&E may, at its option, extend payment arrangements to a Customer who alleges an inability to pay2. However, PG&E must extend payment arrangements to a Customer who alleges an inability to pay where the Customer has provided certification from a licensed physician, public health nurse, or social worker that terminating the service would be life-threatening either to the Customer or to a full time resident in the Customer’s home, and the Customer is willing to enter into reasonable payment arrangements.

It is the Customer’s responsibility to contact PG&E to request payment arrangements. If payment arrangements are made, such payment arrangements will be by Amortization Agreement, as described in Section D.1.a., below, or by Extension Agreement, as described in Section D.1.b., below.


Service may be terminated to any customer, including special needs profiled customers who do not comply with Section D.1.a below or by an extension agreement as described in section D.3.b below.

1 Pursuant to Resolution (R.) M-4833 and Advice 3914-G-A/5186-E-A, PG&E will suspends disconnections for non-payment, waive reconnection and return check fees and associated fees, and waive security deposit fee requirements for reestablishment of service for customers affected by a disaster Affected October 2017 Northern California Wildfire Customers as described in the Emergency Consumer Customer Protection Plan for October 2017 Wildfire Victims definition in Gas Rule 1.

2 Pursuant to Resolution (R.) M-4833 and Advice 3914-G-A/5186-E-A, PG&E will work with customers Affected October 2017 Northern California Wildfire Customers to extend payment





(Continued)


arrangements for any outstanding balances on their account for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1 through December 31, 2018.





(Continued)


D. TERMINATION OF SERVICE FOR NONPAYMENT OF BILLS OR CREDIT DEPOSIT REQUESTS—RESIDENTIAL (Cont'd.)


When PG&E has corrected the Customer’s bill or the requested credit deposit amount, service may not be terminated until the Customer has received notices for the corrected amount in accordance with Rule 8.

E. TERMINATION OF SERVICE FOR NONPAYMENT OF BILLS OR CREDIT DEPOSIT REQUESTS—NONRESIDENTIAL

Monthly bills for nonresidential service and credit deposit requests are due and payable upon presentation and will be considered past due if payment is not received by PG&E within 15 days after the bill is mailed to the Customer.

When a bill or credit deposit request has become past due and the Customer has received notice in accordance with Rule 8, PG&E may terminate any and all services the Customer is receiving unless an exception described in Sections E.11 through E.3, below, applies.


PG&E may, at its sole option, extend payment arrangements to a nonresidential Customer who alleges an inability to pay2.

It is the Customer’s responsibility to contact PG&E to request payment arrangements. If payment arrangements are made, such payment arrangements may be by Amortization Agreement, as described in Section E.1.a., below, or by Extension Agreement, as described in Section E.1.b., below.

When the Customer and PG&E have agreed upon payment arrangements, PG&E will not terminate service as long as the Customer complies with the arrangements. However, if the Customer fails to comply, PG&E may terminate any and all services the Customer is receiving after notice is given in accordance with Section E.1.a. and Section E.1.b., below.

_________________________ 1 PG&E will suspend disconnections for non-payment, waive reconnection and return check fees,

and waive security deposit fee requirements for reestablishment of service for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1.

2 PG&E will work with customers to extend payment arrangements for any outstanding balances on their account for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1.






F. NOTIFYING CUSTOMERS OF NEW RATE SCHEDULES


G. EMERGENCY CONSUMER PROTECTION PLAN

Customers affected by a disaster who are reestablishing service may select the same rate schedule that they were previously receiving service on prior to the disaster, regardless of current applicability of the rate schedule as long as the rate schedule is still available and has not been retired. All other current and effective sections of the rate schedule will apply to the reestablished service. Affected disaster customers are described in the Emergency Consumer Protection Plan definition in Gas Rule 1.




CALIF ALTERNATE RATES FOR ENERGY FOR INDIVIDUAL CUSTOMERS AND SUBMETERED TENANTS OF MASTER-METERED CUSTOMERS

(Continued)


A. GENERAL

The Low-Income Ratepayer Assistance (LIRA) program was established by the Commission in Decisions 89-07-062 and 89-09-044. The program was revised in Decision No. 94-12-049 and the name changed to California Alternate Rates for Energy (CARE). The purpose of the CARE program is to provide qualifying residential applicants with reduced energy charges. Application for the rate may be made by individually metered PG&E Customers, master-metered Customers with qualifying sub-metered tenants, sub-metered tenants of master-metered PG&E Customers, or any permanent resident in an individually metered residential dwelling unit, except non sub-metered tenants of master-metered Customers and any applicant/Customer currently receiving service under Schedule G-10.



B. ELIGIBILITY

To be eligible to receive CARE the applicant (except in the case where a master-metered Customer submeters qualifying CARE applicants) must qualify under the eligibility criteria set forth in either Section 1 or 2, below, and meet the certification requirements thereof to the satisfaction of PG&E. Individually metered applicants/Customers may qualify for CARE at their primary residence only.



1 Pursuant to CPUC Resolution M-4833 and Advice 3914-G-A/5186-E-A, Aall CARE eligibility standard and high-usage Post Enrollment Verification (PEV) requests will be have been frozen until at least December 31, 2018 for customers affected by a disaster the Affected October 2017 Northern California Wildfire Customers as described in the Emergency Consumer Customer Protection Plan for October 2017 Wildfire Victims definition in Gas Rule 1.




CALIF ALTERNATE RATES FOR ENERGY FOR NONPROFIT GROUP-LIVING FACILITIES









1 Pursuant to CPUC Resolution M-4833 and Advice 3914-G-A/5186-E-A, Aall CARE eligibility

standard and high-usage Post Enrollment Verification (PEV) requests will be reviews have been frozen until at least December 31, 2018 for customers affected by a disaster the Affected October 2017 Northern California Wildfire Customers as described in the Emergency Consumer Customer Protection Plan for October 2017 Wildfire Victims definition in Gas Rule 1.




CALIF ALTERNATE RATES FOR ENERGY FOR QUALIFIED AGRI EMPLOYEE HOUSING FACILITIES




2. Recertification shall include an explanation by the Facility of how the annual CARE discount was used during the previous year for the direct benefit of qualifying residents. Additionally, the Facility shall certify how the next year’s discount will be used to directly benefit occupants.


Misapplication of CARE eligibility for the period during which the Facility received CARE occurs when: 1) the Facility certifies or recertifies using incorrect information, or 2) when the CARE discount funds were not spent for the benefit of the qualifying residents. PG&E may rebill the account at the customer's otherwise applicable rate schedule for misapplication of CARE. Such billing shall be for a period up to the most recent three years in accordance with Rule 17.1. However, nothing in Rule 19.3 shall be interpreted as limiting PG&E's rights under any provisions of any applicable law or tariff.




standard and high-usage Post Enrollment Verification (PEV) requests will be reviews have been frozen until at least December 31, 2018 for customers affected by a disaster the Affected October 2017 Northern California Wildfire Customers as described in the Emergency Consumer Customer Protection Plan for October 2017 Wildfire Victims definition in Gas Rule 1.






E. REESTABLISHMENT OF CREDIT—ALL CLASSES OF SERVICE, EXCEPT TRANSMISSION SERVICES

1. An applicant who previously has been a customer of PG&E and whose gas service has been discontinued by PG&E during the last twelve months of that prior service because of nonpayment of bills, may be required to reestablish credit by depositing the amount prescribed in Rule 7* for that purpose, and by paying bills regularly due; except, an applicant for residential service will not be denied service for failure to pay such bills for other classes of service.

2. A customer who fails to pay bills before they become past due as defined in Rule 11, and who further fails to pay such bills within five days after presentation of a discontinuance of service notice for non-payment of bills, may be required to pay said bills and reestablish credit by depositing the amount prescribed in Rule 7*; except, a Small Business Customer, as defined in Rule 1, may not be required to reestablish credit if such bills are for retroactive charges resulting from a meter error or billing error as prescribed in Rules 17 and 17.1. In addition, a customer who has been identified by PG&E as a Small Business Customer, as defined in Rule 1, will receive a warning letter after a late payment during any twelve-month period informing the customer that a deposit to reestablish credit may be required if another late payment occurs within the same twelve-month period. This Rule will apply regardless of whether or not service has been discontinued for such nonpayment.

3. A customer using other than residential service may be required to reestablish credit in accordance with Rule 6.B. in case the conditions of service or basis on which credit was originally established have, in the opinion of PG&E, materially changed.


_______________ * Pursuant to CPUC Resolution M-4833 and Advice 3914-G-A/5186-E-A, deposit and late fee

requirements are waived PG&E will waive security deposit fee requirements for reestablishment of service for customers affected by a disaster as Affected October 2017 Wildfire Customers through December 31, 2018. Affected 2017 Wildfire Customers are described in the Emergency Consumer Customer Protection Plan for October 2017 Wildfire Victims definition in Gas Rule 1.





(Continued)


C. ESTIMATED BILLS

If for reasons beyond the meter reading entity’s control, the customer’s meter cannot be read on the Scheduled Meter Reading Date, or if for any reason accurate usage data are not available, PG&E will bill the customer for estimated consumption during the billing period. Estimated consumption for this purpose will be calculated considering the customer’s prior usage, PG&E’s experience with other customers of the same class in that area, and the general characteristics of the customer’s operations.

When PG&E is unable to access and change the existing meter to the SmartMeter™ system, PG&E may bill the customer for estimated consumption until the meter has been changed.

Unless estimated bills result from the inability to access and change the existing meter to the SmartMeter™ system, inaccessible roads, the customer, the customer’s agent, other occupant, animal or physical condition of the property preventing access to PG&E’s facilities on the customer’s premises, other causes within control of the customer, or a natural or man-made disaster such as a fire, earthquake, flood, or severe storms1, the issuance of estimated bills shall be considered “billing error” for the purposes of applying Rule 17.1.

D. READINGS OF SEPARATE METERS

For the purpose of making charges, each meter upon the customer’s premises will be considered separately, and the readings of two or more meters will not be combined, except as follows:


2. Where PG&E’s operating convenience or necessity shall require the installation of two or more meters upon the customer’s premises instead of one meter.

_________________________ 1 PG&E will temporarily suspend estimating of bills, discontinue billing and/or prorate minimum

delivery charges for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Gas Rule 1.




EMERGENCY WILDFIRES CONSUMER PROTECTIONS MEMORANDUM ACCOUNT - ELECTRIC (ECPMA-E)

(Continued)


HG. Emergency Consumer Wildfires Customer Protections Memorandum Account - Electric (EWCPMA-E)

1. PURPOSE: The purpose of the Emergency Consumer Wildfires Customer Protections Memorandum Account-Electric (EWCPMA-E) is to record incremental costs associated with the Emergency Consumer Protection Plan for customer in areas where a state of emergency proclamation is issued by the Governor of California due to a disaster that affects utility service. Entries into this memorandum account must be segregated by qualifying event that are described in Rule 1 under Emergency Consumer Protection Plan definition. Events include:

A. October 2017 Northern California Wildfire Customers – As ordered by Resolution M-4833 and approved in Advice 3914-G-A/5186-E-A, the Emergency Consumer Protections apply to affected October 2017 Northern California Wildfire customers as described in the Emergency Consumer Protection Plan definition in Rule 1 until December 31, 2018.








EMERGENCY CONSUMER PROTECTIONS MEMORANDUM ACCOUNT - ELECTRIC (ECPMA-E)

(Continued)


HG. Emergency Consumer Wildfires Customer Protections Memorandum Account - Electric (EWCPMA-E)

2. APPLICABILITY: The EWCPMA-E applies to all customer classes, except for those schedules or contracts specifically excluded by the Commission.

3. REVISION DATE: Disposition of the balances in this account will be determined through a General Rate Case, application, or other appropriate filing, or as otherwise authorized by the Commission.

4. RATES: The EWCPMA-E does not have a rate component.


a. A debit entry equal to the incremental actual expenses as authorized by the Commission to be recorded to this account,




e. A debit or (credit) entry equal to the capital-related revenue requirement related to the actual capital costs incurred if any. Capital-related revenue requirements include depreciation expense, the return on investment, federal and state income taxes, and property taxes associated with the costs of installed equipment,

f. A debit or (credit) entry, as appropriate, to record the transfer of amounts to or from other accounts as approved by the Commission, and





DEFINITIONS

(Continued)


ELECTRIC SERVICE PROVIDER: See “Energy Service Provider.”

ELECTRONIC BILLING: A billing method whereby at the mutual option of the Customer and PG&E, the Customer elects to receive, view, and pay bills electronically and to no longer receive paper bills.

ELECTRONIC PRESENTMENT: When made available or transmitted electronically to the Customer at an agreed upon location.

EMERGENCY CONSUMER PROTECTION PLAN: Pursuant to CPUC directives and advice letters listed below, residential and non-residential customers in areas where a state of emergency proclamation is issued by the Governor of California due to a disaster that affects utility services are eligible for applicable measures under PG&E’s Emergency Consumer Protection Plan. These protections include:



Stop estimated usage for billing attributed to the period account was unoccupied due to disaster* (Electric Rule 9).

Offer favorable payment plan as needed† (Electric Rule 11). Offer Low income support measures† (Electric Rule 19.1, 19.2 and 19.3).


Discontinue billing and prorate the minimum delivery charges* (Gas Rule 9). Suspend disconnections for non-payment† (Electric Rule 11). Waive reconnection fees and return check fees† (Electric Rule 11). Waive security deposit for reestablishment of service† (Electric Rule 6). Expedite move-in and move-out service requests.‡ Ability to reestablish service under a prior rate schedule as long as the rate

schedule is still available and has not been retired‡ (Electric Rule 12). Waive cost of installation and removal of service extensions for temporary

Service‡ (Electric Rule 13).

Suspension of disconnections for non-payment at the new address of customers whose home or business were destroyed.

Waiving of account re-establishment deposits for customers whose home or business were destroyed.

Working with customers to provide flexible, reasonable payment arrangements as needed.

Freezing all CARE eligibility standard and high-usage Post Enrollment Verification (PEV) requests for customers in the impacted counties until at least December 31, 2018.

_________________________ 1 Impacted customers live within 2 miles of the fire-impacted perimeter as designated by CAL FIRE.




DEFINITIONS

(Continued)


2 Red-tagged customers have homes or businesses that are unserviceable because of the disaster. * On a one-time per event basis. † For 12 months from the date the Governor issues state of emergency proclamation. ‡ For 12 months from the date the Governor issues state of emergency proclamation and until





DEFINITIONS

(Continued)




Pursuant to CPUC Resolution M-4833, E-4899 and Advice 3914-G-A/5186-E-A, PG&E adopted the Emergency Consumer Protection Plan to support our customers who were affected by the October 2017 Northern California Wildfires.


Affected Wildfire Customers: Residential and non-residential customers in Butte, Lake, Mendocino, Napa, Nevada, Plumas, Santa Cruz, Solano, Sonoma, and Yuba county whose home/unit/business has been “Red-Tagged” by the California Department of Forestry and Fire Protection (CAL FIRE) or by local city and county governmental agencies are eligible for the emergency customer protections. These emergency consumer protections will apply to affected customers through December 31, 2018.


Pursuant to Decision 18-08-004 and Advice Letter 4006-G/5364-E, PG&E extends PG&E’s Emergency Consumer Protection Plan to include residential and non-residential customers in areas where a state of emergency proclamation is issued by the Governor of California where the disaster has either resulted in the loss or disruption of the delivery or receipt of utility service, and/or resulted in the degradation of the quality of utility service. Eligibility for PG&E’s Emergency Consumer Protection Plan is extended to applicable customers in the affected disaster area within the counties listed below for a period of one year commencing from the date the state of emergency proclamation was issued, or until PG&E service is restored.




and Napa

ENERGY SUPPLY OR PROCUREMENT SERVICES: Includes, but is not limited to, procurement of electric energy; all scheduling, settlement, and other interactions with




DEFINITIONS

(Continued)


Scheduling Coordinators, and the ISO; all ancillary services and congestion management.

ENERGY SERVICE PROVIDER (ESP): An entity who provides electric supply services to Direct Access Customers within PG&E’s service territory. An ESP may also provide certain metering and billing services to its DA Customers as provided for within these tariffs.





(Continued)


C. TERMINATION OF SERVICE FOR NONPAYMENT OF BILLS OR CREDIT DEPOSIT REQUESTS—RESIDENTIAL

Monthly bills and credit deposit requests for residential service are due and payable upon presentation and will be considered past due if payment is not received by PG&E within 19 days after the bill is mailed to the customer.

When a bill or credit deposit request has become past due and the customer has received notice in accordance with Rule 8 that service will be terminated for nonpayment, PG&E may terminate any and all services the customer is receiving unless an exception described in Sections C.11 through C.3, below, applies.


PG&E may, at its option, extend payment arrangements to a customer who alleges an inability to pay2. However, PG&E must extend payment arrangements to a customer who alleges an inability to pay where: (1) the customer has provided certification from a licensed physician, public health nurse, or social worker that terminating the service would be life-threatening either to the customer or to a full time resident in the customer's home, and (2) the customer is willing to enter into reasonable payment arrangements.

It is the customer's responsibility to contact PG&E to request payment arrangements. If payment arrangements are made, such payment arrangements will be by Amortization Agreement, as described in Section C.1.a., below, or by Extension Agreement, as described in Section C.1.b., below.


Service may be terminated to any customer, including special needs profiled customers who do not comply with a payment arrangement as described in Section C.1.a, below, or by an Extension Agreement, as described in Section C.1.b. below.

_________________________ 1 Pursuant to Resolution (R.) M-4833 and Advice 3914-G-A/5186-E-A, PG&E will suspends

disconnections for non-payment, waive reconnection and return check fees and associated fees, and waives security deposit fee requirements for reestablishment of service for customers aAffected by a disaster October 2017 Northern California Wildfire Customers as described in the Emergency Consumer Customer Protection Plan for October 2017 Northern California Wildfire Victims definition in Electric Rule 1.

2 Pursuant to Resolution (R.) M-4833 and Advice 3914-G-A/5186-E-A, PG&E will work with customers Affected October 2017 Northern California Wildfire Customers to extend payment





(Continued)


arrangements for any outstanding balances on their account for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1 through December 31, 2018.





(Continued)


C. TERMINATION OF SERVICE FOR NONPAYMENT OF BILLS OR CREDIT DEPOSIT REQUESTS—RESIDENTIAL (Cont'd.)


When PG&E has corrected the customer's bill or the requested credit deposit amount, service may not be terminated until the customer has received notices for the corrected amount in accordance with Rule 8.

D. TERMINATION OF SERVICE FOR NONPAYMENT OF BILLS OR CREDIT DEPOSIT REQUESTS—NONRESIDENTIAL

Monthly bills for nonresidential service and credit deposits are due and payable upon presentation and will be considered past due if payment is not received by PG&E within 15 days after the bill is mailed to the customer.

When a bill or credit deposit request has become past due and the customer has received notice in accordance with Rule 8, PG&E may terminate any and all services the customer is receiving unless an exception described in Sections D.11 through D.3, below, applies.


PG&E may, at its sole option, extend payment arrangements to a nonresidential customer who alleges an inability to pay2.

It is the customer's responsibility to contact PG&E to request payment arrangements. If payment arrangements are made, such payment arrangements may be by Amortization Agreement, as described in Section D.1.a., below, or by Extension Agreement, as described in Section D.1.b., below.

When the customer and PG&E have agreed upon payment arrangements, PG&E will not terminate service as long as the customer complies with the arrangements. However, if the customer fails to comply, PG&E may terminate any and all services the customer is receiving after notice is given in accordance with Section D.1.a. and Section D.1.b., below.

_________________________ 1 PG&E will suspend disconnections for non-payment, waive reconnection and return check

fees, and waive security deposit fee requirements for reestablishment of service for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1

2 PG&E will work with customers to extend payment arrangements for any outstanding balances on their account for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1.






D. NOTIFYING CUSTOMERS OF NEW RATE SCHEDULES


E. ONLINE PRICE, USAGE AND COST INFORMATION

PG&E will make price, usage and cost information, updated at least on a daily basis, available online to its customers, along with applicable price and cost details and with hourly or 15-minute granularity (matching the time granularity programmed into the customer’s smart meter), available by the end of the next day. Customers may access their price, usage and cost information online by visiting www.pge.com.

F. FOLLOW–UP RATE ANALYSIS FOR NEW AGRICULTURAL CUSTOMERS

For all new agricultural accounts, PG&E shall generate a rate analysis for the customer once the account has been established for a minimum of three summer months and three winter months. The automated follow-up rate analysis and descriptive information accompanying the rate analysis will indicate whether another rate schedule may be more beneficial to the customer.

PG&E shall also send agricultural customers a bill insert one time each quarter which will inform them of rate options, and will advise them that an additional rate analysis is available at any time from PG&E. Bill inserts for Direct Access customers shall be distributed in accordance with PG&E’s electric Rule 22.

G. COMPARATIVE AGRICULTURAL RATE ANALYSES

The purpose of providing rate analyses and information to new agricultural customers is to allow the customers to make informed decisions in choosing their agricultural rate schedules. The most cost effective rate schedules could vary significantly if the customer’s future operating conditions do not match the information provided to PG&E at the time service was established. No provision of this Rule shall guarantee that the customer is taking service on the most cost-effective rate schedule.

H. EMERGENCY CONSUMER CUSTOMER PROTECTION FOR OCTOBER 2017 WILDFIRE VICTIMS PLAN

Pursuant to CPUC Resolution M-4833 and Advice 3914-G-A/5186-E-A, Affected October 2017 Northern California Wildfire Customers affected by a disaster who are reestablishing service may select the same rate schedule that they were previously receiving service on prior to the disaster wildfires, regardless of current applicability of the rate schedule as long as the rate schedule is still available and has not been retired. All other current and effective sections of the rate schedule will apply to the reestablished service through December 31, 2018. Affected disaster October 2017






Northern California Wildfire cCustomers are described in the Emergency Consumer Customer Protection Plan for October 2017 Wildfire Victims definition in Electric Rule 1.




TEMPORARY SERVICE


A. ESTABLISHMENT OF TEMPORARY SERVICE

PG&E shall, if no undue hardship to its existing customers will result therefrom, furnish temporary service under the following conditions:

1. The applicant shall pay, in advance or otherwise as required by PG&E, the estimated cost installed plus the estimated cost of removal, less the estimated salvage of the facilities necessary for furnishing service1.

2. The applicant shall establish credit as required by Rule 6, except that the amount of deposit prescribed in Rule 7 shall not exceed the estimated bill for the duration of service.

B. APPLICANT DESIGN

Applicant may elect to use the applicant design option to design that portion of the temporary facilities normally designed by PG&E in accordance with the same applicant design provisions outlined in Rule 15, except that all charges and refunds shall be made under the provisions of this Rule.

C. CHANGE TO PERMANENT STATUS

1. A customer will retain temporary status as long as PG&E deems the facilities to be speculative in character, of questionable permanency, or where it is known in advance that service will be of limited duration.

2. If at any time the character of a temporary customer’s operations changes so that in the opinion of PG&E the customer may be classified as permanent, the amount of payment made in excess of that required for permanent service immediately shall be refunded to the customer in accordance with Section D following.

D. REFUNDS

1. The amount of refund upon reclassification of a customer from temporary to permanent will be made on the basis of the extension rule in effect at the time temporary service is reclassified to permanent.

1 Pursuant to CPUC Resolution E-4899 and Advice 3914-G-A/5186-E-A, PG&E will waive these

fees for customers affected by a disaster Affected October 2017 Northern California Wildfire Customers as described in the Emergency Consumer Customer Protection Plan for October 2017 Northern California Wildfire Victims definition in Electric Rule 1.




CALIFORNIA ALTERNATE RATES FOR ENERGY FOR INDIVIDUAL CUSTOMERS AND SUBMETERED TENANTS OF MASTER-METERED CUSTOMERS

CUSTOMERS AND SUBMETERED TENANTS OF MASTER-METERED CUSTOMERS

(Continued)


A. GENERAL

The Low-Income Ratepayer Assistance (LIRA) program was established by the Commission in Decisions 89-07-062 and 89-09-044. The program was revised in Decision 94-12-049 and the name change to California Alternate Rates for Energy (CARE). The purpose of the CARE program is to provide qualifying residential applicants with reduced energy charges. Application for the rate may be made by individually metered PG&E customers, master-metered customers with qualifying sub-metered tenants, sub-metered tenants of master-metered PG&E customers, or any permanent resident in an individually metered residential dwelling unit, except non sub-metered tenants of master-metered customers and any applicant/customer currently receiving service under Schedule EE.



B. ELIGIBILITY

To be eligible to receive CARE the applicant (except in the case where a master-metered customer submeters qualifying CARE applicants) must qualify under the eligibility criteria set forth in either Section 1 or 2, below, and meet the certification requirements thereof to the satisfaction of PG&E. Individually metered applicants/customers may qualify for CARE at their primary residence only.




standard and high-usage Post Enrollment Verification (PEV) requests will be have been frozen until at least December 31, 2018 for customers affected by a disaster the Affected October 2017 Northern California Wildfire Customers as described in the Emergency Consumer Customer Protection Plan for October 2017 Wildfire Victims definition in Electric Rule 1.




CALIFORNIA ALTERNATE RATES FOR ENERGY FOR NONPROFIT GROUP-LIVING FACILITIES










standard and high-usage Post Enrollment Verification (PEV) requests will be reviews have been frozen until at least December 31, 2018 for customers affected by a disaster the Affected October 2017 Northern California Wildfire Customers as described in the Emergency Consumer Customer Protection Plan for October 2017 Wildfire Victims definition in Electric Rule 1.




CALIFORNIA ALTERNATE RATES FOR ENERGY FOR QUALIFIED AGRICULTURAL EMPLOYEE HOUSING FACILITIES




2. Recertification shall include an explanation by the Facility of how the annual CARE discount was used during the previous year for the direct benefit of qualifying residents. Additionally, the Facility shall certify how the next year's discount will be used to directly benefit occupants.


Misapplication of CARE for the period during which the Facility received CARE occurs when: 1) the Facility certifies or recertifies using incorrect information, or 2) when the CARE discount funds were not spent for the benefit of the qualifying residents. PG&E may rebill the account at the customer's otherwise applicable rate schedule for misapplication of CARE. Such billing shall be for a period up to the most recent three years in accordance with Rule 17.1. However, nothing in Rule 19.3 shall be interpreted as limiting PG&E's rights under any provisions of any applicable law or tariff.




standard and high-usage Post Enrollment Verification (PEV) requests will be reviews have been frozen until at least December 31, 2018 for customers affected by a disaster the Affected October 2017 Northern California Wildfire Customers as described in the Emergency Consumer Customer Protection Plan for October 2017 Wildfire Victims definition in Electric Rule 1.






B. REESTABLISHMENT OF CREDIT—ALL CLASSES OF SERVICE

1. An applicant who previously has been a customer of PG&E and whose electric service has been discontinued by PG&E during the last twelve months of that prior service because of nonpayment of bills, may be required to reestablish credit by depositing the amount prescribed in Rule 7* for that purpose, and by paying bills regularly due; except, an applicant for residential service will not be denied service for failure to pay such bills for other classes of service.

2. A customer who fails to pay bills before they become past due as defined in Rule 11, and who further fails to pay such bills within five days after presentation of a discontinuance of service notice for nonpayment of bills, may be required to pay said bills and reestablish credit by depositing the amount prescribed in Rule 7*; except, a Small Business Customer, as defined in Rule 1, may not be required to reestablish credit if such bills are for retroactive charges resulting from a meter error or billing error as prescribed in Rules 17 and 17.1. In addition, a customer who has been identified by PG&E as a Small Business Customer, as defined in Rule 1, will receive a warning letter after the first late payment during any twelve-month period informing the customer that a deposit to reestablish credit may be required if another late payment occurs within the same twelve-month period. This rule will apply regardless of whether or not service has been discontinued for such nonpayment.

3. A customer using nonresidential service may be required to reestablish credit in accordance with Rule 6.A.2 in case the conditions of service or basis on which credit was originally established have, in the opinion of PG&E, materially changed.


* Pursuant to CPUC Resolution M-4833 and Advice 3914-G-A/5186-E-A, deposit and late fee

requirements are waived PG&E will waive security deposit fee requirements for reestablishment of service for customers affected by a disaster as Affected October 2017 Northern California Wildfire Customers through December 31, 2018. Affected October 2017 Wildfire Customers are described in the Emergency Consumer Customer Protection Plan for October 2017 Wildfire Victims definition in Electric Rule 1.





(Continued)


B. PRO RATA CORRECTION (Cont'd.)

When one or more regularly scheduled meter readings have been missed, the proration factor for the next regularly scheduled meter reading shall be 1.000 times the number of monthly billing cycles in the period. When an interim bill based on a special reading for a period other than 27 to 33 days has been issued during the interval since the last regularly scheduled meter reading, the proration factor for the regularly scheduled bill shall be the factor derived above, less the proration factor applied to the interim bill. However, where daily equivalents are used, there will be no pro rata correction. Instead, the calculation shall use the number of days in the billing period by the daily equivalent charge.

C. ESTIMATED BILLS

If for reasons beyond the meter reading entity’s control, the customer's meter cannot be read on the Scheduled Meter Reading Date, or if for any reason accurate usage data are not available, PG&E will bill the customer for estimated consumption during the billing period. Estimated consumption for this purpose will be calculated considering the customer's prior usage, PG&E's experience with other customers of the same class in that area, and the general characteristics of the customer's operations.

When PG&E is unable to access and change the existing meter to the SmartMeterTM system, PG&E may bill the customer for estimated consumption until the meter has been changed.

Unless estimated bills result from inability to access and change the existing meter to the SmartMeterTM system, inaccessible roads, the customer, the customer’s agent, other occupant, animal or physical condition of the property preventing access to PG&E’s facilities on the customer’s premises, other causes within control of the customer, or a natural or man-made disaster such as a fire, earthquake, flood, or severe storms1, the issuance of estimated bills shall be considered “billing error” for the purposes of applying Rule 17.1.

D. READINGS OF SEPARATE METERS NOT COMBINED

For the purpose of making charges, each meter upon the customer's premises will be considered separately, and the readings of two or more meters will not be combined, except as follows:


2. Where PG&E's operating convenience or necessity shall require the installation of two or more meters upon the customer's premises instead of one meter.

_________________________ 1 PG&E will temporarily suspend estimating of bills, discontinue billing and/or will prorate minimum

delivery charges for customers affected by a disaster as described in the Emergency Consumer Protection Plan definition in Electric Rule 1.

PG&E Gas and ElectricAdvice Submittal List General Order 96-B, Section IV

AT&T Downey & Brand Pioneer Community Energy Albion Power Company Ellison Schneider & Harris LLP Praxair Alcantar & Kahl LLP Energy Management Service Regulatory & Cogeneration Service, Inc. Anderson & Poole Evaluation + Strategy for Social

Innovation SCD Energy Solutions

Atlas ReFuel GenOn Energy, Inc. SCE BART Goodin, MacBride, Squeri, Schlotz &

Ritchie SDG&E and SoCalGas

Barkovich & Yap, Inc. Green Charge Networks SPURR Braun Blaising Smith Wynne P.C. Green Power Institute San Francisco Water Power and Sewer CalCom Solar Hanna & Morton Seattle City Light California Cotton Ginners & Growers Assn ICF Sempra Utilities California Energy Commission International Power Technology Southern California Edison Company California Public Utilities Commission Intestate Gas Services, Inc. Southern California Gas Company California State Association of Counties Kelly Group Spark Energy Calpine Ken Bohn Consulting Sun Light & Power Casner, Steve Keyes & Fox LLP Sunshine Design Cenergy Power Leviton Manufacturing Co., Inc. Tecogen, Inc. Center for Biological Diversity Linde TerraVerde Renewable Partners City of Palo Alto Los Angeles County Integrated Waste

Management Task Force Tiger Natural Gas, Inc.

City of San Jose Los Angeles Dept of Water & Power TransCanada Clean Power Research MRW & Associates Troutman Sanders LLP Coast Economic Consulting Manatt Phelps Phillips Utility Cost Management Commercial Energy Marin Energy Authority Utility Power Solutions County of Tehama - Department of Public Works

McKenzie & Associates Utility Specialists

Crossborder Energy Modesto Irrigation District Verizon Crown Road Energy, LLC Morgan Stanley Water and Energy Consulting Davis Wright Tremaine LLP NLine Energy, Inc. Wellhead Electric Company Day Carter Murphy NRG Solar Western Manufactured Housing

Communities Association (WMA) Dept of General Services Office of Ratepayer Advocates Yep Energy Don Pickett & Associates, Inc. OnGrid SolarDouglass & Liddell Pacific Gas and Electric Company

Documents

and Electric Company (PG&E) hereby revises · lifted, PG&E will bill zero usage during the evacuation period and resume estimating of bills using PG&E estimating protocols. There