Andy Brookes Head of Organisational Change

Lincolnshire County Council

Design and Business Improvement for Public Services: A Local Authority Perspective

What are the challenges facing public

services delivery?

Increased expectationsQuality

ResponsivenessAccess

FlexibilityPersonalisation

Joined-up delivery‘Total Place’

Partnership working

Rate of changenew agendas

Increased demande.g. Ageing population

Climate change

Budget cutsEfficiency targets

Political uncertainty

How can we respond to these challenges?

……Do things Differently ……..By being creative and innovative …….e.g. using ‘design thinking’?

The 'double diamond' model

The innovative organisation

Change/Improvement projects, initiatives, ideas

Learning – skilled and knowledgeable workforce with the capacity to change and innovate

Culture – within which innovation and change can flourish

Where next?

Make ‘design thinking’ part of the menu of approaches…….But don’t sell it as a panacea!Prototype design thinking on real change initiativesCreate space for design thinking….time and placeContinue to build innovation skills Continue to build an innovative culture