Andrew Edwards 370 Sturt Road Farnham Surrey GU9 0EP Mobile: 0793 4675885 Email: [email protected] Profile: A friendly and experienced customer service retail assistant. hard working, reliable team player who enjoys providing a first class service to all customers. Used to taking responsibility for all aspects of the daily running for the store as we would cover other sections at a moments notice to enable our store to be efficient and customer focused at all times. Skills - Able to work on own initiative and with little direct support - Taking personal responsibility for meeting daily objectives - Proven record of high customer satisfaction and repeat custom - Good customer service skills with a polite and respectful manner, gained through working in a customer focused environment - IT Literate. Proficient at using Microsoft Word, internet and email Employment History: Retail Assistant/Order Picker Argos, Farnborough 1997 to 2013 Working for Argos required the ability to adapt to all the jobs and to take on considerable responsibility, including serving customers, processing sales, maintaining displays and cash handling. • Flexible and responsive, coming in to work at short notice when required. • Demonstrated a trustworthy attitude and attention to security, working with large sums of money and within a regulated environment • Dealt with difficult situations using a calm and cool attitude to diffuse aggression and resolve conflict • Excellent customer service skills, adopting a friendly and

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Andrew Edwards370 Sturt Road

FarnhamSurrey

GU9 0EPMobile: 0793 4675885

Email: [email protected]

Profile:A friendly and experienced customer service retail assistant. hard working, reliable team player who enjoys providing a first class service to all customers. Used to taking responsibility for all aspects of the daily running for the store as we would cover other sections at a moments notice to enable our store to be efficient and customer focused at all times. Skills- Able to work on own initiative and with little direct support - Taking personal responsibility for meeting daily objectives- Proven record of high customer satisfaction and repeat custom- Good customer service skills with a polite and respectful manner, gained through working in a customer focused environment- IT Literate. Proficient at using Microsoft Word, internet and email Employment History:

Retail Assistant/Order Picker Argos, Farnborough 1997 to 2013Working for Argos required the ability to adapt to all the jobs and to take on considerable responsibility, including serving customers, processing sales, maintaining displays and cash handling.• Flexible and responsive, coming in to work at short notice when required.• Demonstrated a trustworthy attitude and attention to security, working with large sums of money and within a regulated environment• Dealt with difficult situations using a calm and cool attitude to diffuse aggression and resolve conflict• Excellent customer service skills, adopting a friendly and polite attitude to all customers. Education And Training: 2015 Attending Shaw Trust2014 Poundland Training Guildford General Retail Training2014 Basingstoke College of Technology Aldershot Food Hygiene 1997 to 2013 Argos Intranet Health & Safety, Customer Service1995 Farnborough College of Technology Aldershot IT BTEC L21992 Farnborough College of Technology Aldershot Word processing CLAIT L1 Additional Information:1995Volunteering on the Basingstoke Canal References available on request.