Andy LockwoodBetter Propositions

Customer – centric product strategy

APPLICATIONSTRANSFORM business processes with intelligent, integrated applications.

To do better business

SERVICESCONVERGE voice, data & internet services across fixed and mobile.Reducing operational costs

INFRASTRUCTUREMIGRATE to new technologies on our Next Generation Network. Reducing infrastructure costs

FLEXIBILITY & USABILITYSUPPORT services with on-line, real-time management and reporting tools.Increasing the usefulness of services

BUSINESS GRADEASSURE quality with enhanced network features, support & tools.Increasing reliability & confidence

Full P&L

Operating costs

IT spend

2010 Time

Migrate

Converge

Transform

Opportunity size

Why is this important?

1 April 2010 © Opal 2010 | Commercially Confidential Slide 4

Building Converged Transformation

Developmenteffort

Virtualisation, Apps (SaaS)

Virtualisation, Apps (SaaS)

2009/10

2010/11 2011/12 2012/13

Hosting, storage,

DR

Hosting, storage,

DR

Migrate to SIP/IPT

Migrate to SIP/IPT

Telephony-TDM & Call Handling

Telephony-TDM & Call Handling

Data Networking

Data Networking

VoIP, UCC & Mobile

VoIP, UCC & Mobile

Data Centre,SaaS

Data Centre,SaaS

G2 InboundG2 InboundSecure customer base, sweat products

Secure customer base, sweat products

Add value - security, apps,

functionality

Add value - security, apps,

functionality

G2 IPVPN

G2 IPVPN

Video, Mobility

Video, Mobility

IPT, UC, Collaboration, Mobile/FMC

IPT, UC, Collaboration, Mobile/FMC

SIP trunks, Hosted IP-PBX

SIP trunks, Hosted IP-PBX

G2 connectivity - broadband,

ethernet

G2 connectivity - broadband,

ethernet

Product roadmap FY2010/11