Anne Marsh 832-605-8161 Amarsh35@yahoo.com

Summary: Strong people and time management skills with a proven ability to prioritize, organize, delegate, coordinate activities and tasks to be able to achieve goals, meet deadlines, maintain budgets and establish office procedures. Take charge professional with can do attitude, who strives to be a strong team builder by continually learning, motivating and training others to achieve company goals.

LEADERSHIP AND TEAM BUILDING Accomplished leader in implementing business plans to enhance financial performance

through increased revenue, cost controls, streamlined procedures and the efficient use of resources.

Proven ability to prioritize and delegate tasks, organize and coordinate activities, manage time, set and achieve goals, meet deadlines, maintain budgets and establish office procedures.

Supervised medical office personnel, including scheduling work assignments, monitoring performance and quality of work and assuring compliance with company policies and procedures.

Strong team builder, who continually learns, motivates and trains others and achieves company goals.

MEDICAL ADMINISTRATION Take charge professional with can-do attitude administering the operations of an

outpatient surgery center. Managed two facilities for consolidating employee hours, equipment and supplies,

resulting in cost savings of $50,000.00 in the first six months. Led team effort to collet old medical debts up to three years old. Brought in $98,000.00

in one month. Coordinated volunteer scheduling. Maintained complex calendar for all activities and

department. Monitored budget and identified internal controls to ensure compliance with budgets. Served as liaison between surgery center administration, medical staff and patients

concerning healthcare complaints and problems with services, including billing, appointment scheduling and pharmacy.

MEDICAL BUSINESS OFFICE MANAGEMENT Goal oriented top performer with over 10 years of experience managing the secretarial

tasks within fast paced medical business offices. Responsibilities: clerical supervision and training, scheduled appointments, answered

telephone queries, maintained computerized patient account data, ordered supplies and handled public relations.

Served as liaison with pharmacies, hospitals and laboratories to order medications and schedule surgeries, testing, physical therapy and lab work. Organized patient charts and routed them to hospital departments.

INSURANCE EXPERTISE

Anne Marsh 832-605-8161 Amarsh35@yahoo.com

Medical Underwriter driven towards continuous improvements in the underwriting process, turnaround time and accuracy.

As billing representative for physicians billing service, arranged for doctors to be authorized as providers for Medicare, Medicaid and different insurance companies and coordinated with doctors to get into I.P.A. groups.

Managed billing and coding functions for insurance reimbursement and Medicare compliance commercial insurance. Working knowledge of HMO’s, PPO’s and insurance coding.

Worked with insurance companies to verify insurance, get pre-approvals for hospitalization stay, surgeries and resolve patient billing problems

Consistently high sales through product knowledge and working with clients to determine the best policies to meet their needs.

COMMUNICATION AND CUSTOMER SERVICE SKILLS People orientated professional skilled in developing and maintain positive business

images and working with people of all cultures, ages and background in fast paces service oriented businesses.

Strong communicator who uses basic psychology skills to resolve problems and handle conflict.

Strong negotiating, networking, liaison and written communication skills. Complied and prepared data for administrative and public reports. Excellent listener with ability to be understanding and compassionate to patients and

their families.SKILLS: Accounts receivable, Accounts payable, Medical Collections, Purchase Requests,Ten Key by Touch, Typing 55 WPM, Internet Research Skills, Email, Copiers, Faxing, Scanning Docs, Microsoft Office

Career History01/2011-Present-Substitute Teacher-All Grade Levels-Clear Creek School District, League City, TX10/2009-12/2010-Lead Medicare Underwriter-Family Life Insurance Company-Houston, TX01/2002-10/2009-Medicare Supplement Analysis-Standard Life Insurance Company, Galveston, TX09/1998-06/2001-Financial Counselor & Medical Collector - Christus St. John Hospital, Nassau Bay, TX

Education: Master of Education- Grand Canyon University, Phoenix, AZ Bachelor of Business Administration-Healthcare Management-American InterContinental University, Hoffman Estates, IL Cum LaudeAssociates Degree-English- Los Angeles Pierce College -Winnetka, CA