ANNEXURE- I HARYANA HIS PRE-BID QUERIES RESPONSE · PDF fileS.No Bidding Document Volume I/II/III

S.No

Bidding

Document

Volume I/II/III

Bidding Document Reference

Section & Page NumberContent of the RFP requiring clarification Points of clarification Remarks/ Suggestions Query Response

1.001 Volume 1 Section 5.3, Page 106 Scalability

Sizing for HIS application is given however Sizing of BI and

Analytics is not mentioned How many total BI users and concurrent BI users would be there? Please refer corrigendum for details.

1.002 Volume 1 Historical data

How much historical data is available? Does this need to be

migrated in newer application? No Data migration required

1.003 Volume 1 Quality of Legacy Data

How is the quality of Legacy data in terms of missing data,

consistency of conventions used across data sources etc. and Does

SI need to validate and consolidate the data before migrating? No Data migration required

1.004 Volume 1 Section 4.2.14, Page 98 Basic Analytics ( Note:) Trending Analysis Do you want to include the legacy data for trend analysis?

No. Only the transactional data from the cut-off date of

implementation shall be considered for trend analysis at

appropriate stage.

1.005 Volume 1 Section 4.2.14, Page 98 Basic Analytics ( Note:)

The "note" seem to point to the need for appropriate datamarts/

summary table to expedite and BI and analysis

Providing BI/ Analytics through transactional system can slow

down the transactional system considerably. Hence there is need

to create analytical tables/ marts are for BI/ Analytics . This is

what the " note" seem to suggest. Kindly confirm the

understanding The understanding is correct

1.006 Volume 1 What is the daily incremental source data size is envisaged ( in GB) Needs to be analyzed by the IA

1.007 Volume 1 Section 5.3, Page 105 High Availability High Availability requirement for BI and Analytics

Typically High Availability is not required for BI/ Analytics system

since these are more done in business timings. High Availability

for BI and Analytics can increase the cost of these products. We

suggest a separate HA (about 95%) for BI and analytics

application

Point is noted, however IA is expected to design the solution in

such a manner that key analytic reports/ performance metrics/

health indicators are available at all the times

1.008 Volume 1 Section 6.8.1.2, Page 128 Physical Server hosting Standard packages Server Requirement Different than what is available

The ideal server configuration required for some of the solutions

may be different than what is available. Is HSHRC willing to buy

the additional servers or do we need to include the cost of that

server.

IA to design and propose an optimum solution that shall be

provisioned by the HSHRC. The IA shall choose the server

configuration closest to their requirement for calculation of CIV.

Refer section 6.8 of Volume 1 of RFP

1.009 Volume 2 Section 4.4.1, Page 29 Past track record of the proposed product

Would you also prefer this for BI/Analytics product to get a quality

product? This referred criteria is limited to the HIS

1.010 Volume 2 Section 4.3 Pre qualification Criteria

Would you like to include these from OEM perspective to get a

quality product

The COTS product should be from the same OEM listed in leader’s

quadrant of Gartner/Forester. No “bolt-on” or 3rd party solution

should be proposed. The terms in the RFP remains unchanged

HARYANA HIS PRE-BID QUERIES RESPONSE 28-01-2014

ANNEXURE- I

1.011 Volume 2 Section 4.3 Pre qualification Criteria

Would you like to include these from OEM perspective to include a

quality product

OEM should have atleast one R&D center in India with a staffing

of 150+ personnel, should have had a published roadmap for

support and development for at-least last 3 years and for next 3

years The terms in the RFP remains unchanged

1.012 Page 12

9. Real-time reporting, efficient analytics and decision

support

Limitation of current approach - Reporting through HIS only

provides static or prebuilt report . For any new report they have to

depend on IT team.

Ideal Solution - Efficient decision support requires ADHOC analysis

capabilities where in the user should be able to query the system

without having to write SQL. An effective BI will enable the user to

drill into the data and get insight out e.g. What is the utilization of

medicinal supplies in a particular hospitals, in a particular month,

for a particular surgery. Could you please mention your need for adhoc analysis

Kindly refer to the operational analytics requirements provided

on page no. 98 in volume 1 of the RFP

1.013 Page 97, 4.2.14 Forecasting Report -

HIS Systems does not provide forecasting capabilities and can use

third party tool but without a robust BI capabilities, it will only be a

static forecast with no capability to analyze how forecast can

change if I take certain corrective actions. ( E.g. if I forecast spread

of Dengu and want to take corrective action by possibly increasing

the necessary medicine supply to the affected areas how will the

mortality and morbidity impacted?)

Forecasting tool should provide capability to authorized users to

consume the forecast in an effective way through BI system and

analyze the ways in which corrective actions can be taken ( By

changing certain parameters)

Do you have the need to effectively disseminate the forecast and

other analytics to the concerned users?

The requirements are provided in section 4.2.14 of volume 1 of

the RFP

1.014 Decision support is not a immediate requirement

The effectiveness of operations and deployment of the solution

should be monitored from day 1 in order to take corrective action

and track progress

Do you have the requirement to monitor and track the

automation progress and analyze operational effectiveness as the

project progress or do you want this after few years?

This shall be limited to the requirements mentioned on page 98

in volume 1 of the RFP

1.015 Page 17 HIS Hierarchy

The solution doesn’t seem to talk about the dashboard and drill

down capability required at State Gov. Level and State HQ level

Appropriate dashboard and analysis capabilities to track the

performance of entire automation in terms of effectiveness and

efficiency such as what is the expenditure , what is the staff

deployed, what is the effectiveness of District hospitals/ PHC etc.

Do you have the need to provide decision making capabilities to

the sr management level?

The basic analytic tool should be able to provide information for

decision making

1.016 Legacy Data

Current RFP does not talk about any legacy data.

The legacy data may not need to be migrated to the new HIS

system but it is a valuable data to establish trends and find

insights and whatever limited information is available should be

loaded into analytical/ reporting datamart.

Do you have any legacy data/reports which can be analyzed along

with additional data being captured from new HIS application? There is no legacy data/ reports that need to be analyzed

2.001 Volume 1 Page Number 20 and 21

21 District hospital 24 general Hospital 110 CHC and some PHC and

sub center (scope needs to be cleared with correct numbers)

The referred section provides information of the current State

Profile including the type and no. of facilities. From the

implementation perspective the no. of locations considered for

deployment is provided as annexure 3 of RFP vol. 1. The current

scope is limited to implementation of HIS Solution to 55 facilities

however this should be expandable to rest of the facilities across

the state for which an unit wise optional quote is already invited

in the proposal, the number of District Hospitals is 20.

2.002 Volume 1 page 30, 3.2.4

Operation and Maintenance of the entire HIS Solution including

Application, IT & Non-IT infrastructure for a period of five years

from the date of phase-1 Go-Live – what does Non IT

infrastructure means? Non-IT infrastructure here refers to the UPS

2.003 Redundant connection is Broadband or MPLS ? Please refer to section 6.5 of volume I of the RFP

2.004 Where will the DR infrastructure be?

The DR facility will be provided by HSHRC. However, the

compute, storage and other services required has to be

provided in BOQ. Refer section 6.4 of Volume 1 of RFP

2.005

The IA shall be responsible for Procurement Installation,

configuration and commissioning of end user computing

infrastructure at the project locations comprising of all hardware,

system software, application software and any other software

including necessary site preparation of hospital facilities

considered for implementation—Need more clarification. Does it

mean of supplying PC’s at each center?

Yes it means supplying PC's, printers, etc.Please refer

corrigendum for details.

2.006

Explanation of Lite HIMS system is needed--- who shall identify the

centers for Lite HIMS?

Please refer to section 4.2.13 and 5.8 of volume I of the RFP for

details

2.007

Is the Lite HIMS a standalone system or is it also a part of DC but

with limited functionality ? If it is stand alone data needs to sync

with main DB or not?

There shall be only one version of the application that shall be

available both for the centralized and the local application. with

varied level of functionalities enabled for different user settings.

The data should sync upon resuming connectivity. Rest of the

details are provided in RFP

2.008

Clarification on PACS storage - How many years of data need to

online how many years they want to archive Kindly refer corrigendum for details

2.009 Medical grade monitor also needed to be proposed or not? Medical grade monitors are not envisaged

2.01 How many lab equipments are in scope? List of equipments

Unit rate per equipment interface should be provided by Vendor

and would be evaluated on unit rates. The IA has to do the site

study at time of implementation.

2.011 Is there requirement of centralized helpdesk? Please refer to section 7.7 of volume 1 of the RFP

2.012 When exactly is the warranty period deemed to have started ? From the date of Go-live

2.013

Please specify the number of users that will be accessing the HIMS

application. What would be the maximum number of concurrent

users?

The details of no. of users per facility has been provided in

Corrigendum. Kindly refer corrigendum for details.

2.014

Is the HR system active at this moment and do we need to only

integrate HIMS with existing HR? Or is there a requirement of

delivering HRMS module? Please refer to corrigendum

2.015

Is the Finance system (Tally) active at this moment and do we need

to only integrate HIMS with existing Tally? Or is there a

requirement of delivering Finance module? Please refer to corrigendum

2.016

Does cabling, data center, infra, bandwidth, PC, 3rd party software

procurement like SNOMED, Drug Database also in the scope of the

vendor or only recommendation to be given by vendor?

Cabling user end - Y, DC - N, Bandwidth - Y, PC - Y, SNOMED and

drug DB - N

2.017

What is the scope of data migration? Can we cover upto patient

demographics only? What is the current file format of the data? No Data migration required

2.018 What is the OP and IP per month data?

Approximation for assumption that may be used for the OP are:

PHC: on an average upto 40-50 per day, DH: upto 1200 per day,

Medical Colleges : upto 5000 per day. For the purpose of IP

100% bed occupancy may be considered for the purpose of

sizing

3.001

Volume 1 Page no 25 3.1. Project Requirements 3. Installation, configuration and commissioning of

central servers for hosting the HIS

solution at Data Centre. Facilitate HSHRC in provisioning

of redundant broadband

connectivity. Procurement Installation, configuration and

commissioning of end user

computing infrastructure at the project locations

comprising of all hardware, system

software, application software and any other software

including necessary site

preparation of hospital facilities considered for

implementation

Can IA use/Propose 3G dongle or Wimax as per feasibility for

redundant Connectivity.

Please allow.

The primary coonectivity is to provided by IA through MPLS.

3.002

Volume 1 Page No. 29 3.2.2.4. Testing and

Hosting

Installation, configuration and commissioning of central

servers for hosting the HIS solution at Data Centre.

Facilitate HSHRC in provisioning of redundant broadband

connectivity. Procurement Installation, configuration and

commissioning of end user computing infrastructure at

the project locations comprising of all hardware, system

software, application software and any other software

including necessary site preparation of hospital facilities

considered for implementation

Please specify the scope of site preparation. Please Quantify the site preparation requirements

Kindly refer to section 6.7 of the volume 1 of the RFP for details

and to corrigendum.

3.003

Volume 1 Page No 42. 4.2.2.1.2. Search

Component

3. The system should also allow search on IDs issued by

government, like Aadhar number, Voter ID, Ration Card,

BPL number, etc. as third preference.

This is not possible How can AI integrate the Database of Aadhar

number, Voter ID, Ration Card, BPL number, etc.

All These details are also not being captured as per registration

details provided in page No.50

Only data/field filled at the time of registration shall be

considered for searching.

This functionality refers to the Search Component for a

returning patient visiting a registration desk. The data related to

the exemption category has to be captured during the first visit

itself. System shall maintain defined criteria for exemption. The

system is also expected to integrate HIS with the LeGIT for

seamless integration with the SRDB

3.004

Volume 1 Page No 94 4.2.12.3. Integration

with SMS Gateway:

The SMS Gateway Service will act as a common service,

integrated with the core HIS

application, and will be used to deliver SMS based

services to all citizens / Patients

and in some cases doctors and other Hospital staff. SMS

Gateway will support both

Push and Pull services wherein a common information

service can be pushed to a

group of people based on different criteria

will Department be providing SMS Gateway or IA has to conceder

this in the proposal

Please clarify

HIS should use the National MSDG provided by DeitY

3.005

Volume 1 Page No 95 4.2.12.4. Integration with

Mobile / Handheld Devices

It is proposed that the HIS application may be integrated

with Mobile / Handheld

Devices to make the system widely reachable and

accessible, especially within the

hospital premises where the PC penetration would be

limited impacting the

application accessibility. Therefore, a lighter version of

the HIS application may be

developed to support browsing of the application

through these devices

Please specify the Operating system for mobile, for which

application needs to be integrated.

This is a future requirement and IA is required to make adequate

provision in the software applications for integration with the

mobile/handheld devices

3.006

Volume 1 Page no 105 High Availability Haryana HIS should be available for 99.5% of the planned

uptime. The accepted

planned downtime should not be more than 60 minutes

per month (2 alternate

Sundays in a month at around midnight). The IA needs to

indicate the critical

components in the system and indicate the plans for fail-

over mechanisms

Please increase the time for planned down time / Maintenance

from 2 Hrs to 4 Hrs per month.

The RFP condition remains unchanged

3.007

Volume 1 Page No 108 5.4.2. Backup and

Recovery

The IA must design and successfully test backup and

recovery capabilities as provided

by the Data center Service Provider for the HIS

application The IA must describe this

functionality, the frequency of backup and provide

reports to HSHRC

Please specify test backup and recovery capabilities provided at

data center.

.Refer section 6.8.6 of Volume 1 of RFP

3.008

Volume I Page 78, Point 15., The system should support multi-lingual interface

(minimum Hindi and English) as per localization and

language technology standards for National e-

Governance plan defined on the e-Gov standards and

guidelines published by Government of India.

Specify the multilingual functionality requirement within the

application. Only labels are needed to be displayed in Hindi or bi-

directional data translation is required.

The application should support Unicode formats for text editing,

file name, application and Web content for all the application

modules. The data storage should happen only in English. IA

shall work out details in mutual consultations with the HSHRC at

the time of implementation

3.009

Volume I Page 95, 4.2.13. To support the functioning of the HIS application, when

there is limited or no connectivity option, an “Offline

Client Application” or “HIS Lite” should be developed. A

part of the core system functionality will be provided as

desktop based offline client application, hosted at the

local server within each Hospital premises. The

application will have its own local database to store the

transactional data and masters required for the local

application. This application will be built in a manner to

support synchronization with central database to avoid

any duplicate data entry requirements and provide

consistent information.

Is the HIS Light required to manage standalone transaction or

sequential transaction as part of the workflow.

Please refer to the requirements on HIS Lite in Volume 1 of RFP

3.01

Volume I Page 103 Picture Archiving & Communications System (PACS) Is PACS (Picture Archival and Communication System) supply in

scope of this tender. If yes, please share the specification details. Please refer to the section 4.2.2.2.11. of vol. 1 of the RFP for

details

3.011

Volume III 17. Schedule VI – Payment Schedule /

Pg-74

4. Pre Go-Live (Stages 1 and 2 of each Phase) - At each

milestone completion, the IA shall be paid 60% of the

eligibility amount for that activity within a Stage and

Phase, as per calculation shown in the table above. E.g.

after completion of 2nd activity for Stage 1 of Phase 1,

the eligibility

amount shall be 20% of the total Stage Cost, which is

estimated to be 1.50% of the total Project Cost. However

the invoice amount and payment will be for only 60% of

the eligibility amount i.e. 0.9% of the total Project Cost.

60% of the payment will be given pre go-live Since 20% of the payment is already reserved for the post Go-Live

stage, we request you to increase the pre G0-live payment to 80%

of the total eligible payments for that activity

Please refer to corrigendum

3.012

Volume III 17. Schedule VI – Payment Schedule/

Pg-75

5. Post Go-Live (Stage 3 of each Phase) - d. An amount

equal to 10% of the EQIs shall be withheld for each

quarter and 90% of the EQIs shall be paid for the entire

duration after Go-Live of each Phase. The IA is expected

to raise the invoice for 90% of the total EQIs calculated

for any quarter.

10% of the EQIs shall be withheld for each quarter Since the client has a PBG for the contract period, request you not

to with hold any extra amount for the exit phase


4.001

Request for

Proposal -

Volume 1 3.2.1.3 (iv)

The HIS design must be such as to require the minimal

installation, if at all, at the user‟s end, besides the

Internet Browser.

What Window OS is deployed across the SWAN? If not Win7, is

that expected to be a part of the solutioning?

IA is expected to design and propose a solution that is suitable

for HSHRC.

4.002

Request for

Proposal -

Volume 1 4.2.12.4

The IA is required to make adequate provisions in the

software application for integration with Mobile /

Handheld devices. These devices may be integrated with

the application in future, as per requirement from the

individual Users

Is these any specific handheld device used by the users - Android /

Iphone / Windows / Blackberry?

IA to analyze & do a detailed assessment for the requirement of

application that should be developed in open standards format

to work on any handheld environment seamlessly

4.003

Request for

Proposal -

Volume 1 10.3

In addition to the FRUs, the deployment locations shall

include 4 Medical Colleges (MC), 20 District Hospitals

(DH), 10 Sub-District Hospitals (SDH), 7 Community

Health Centers (CHC), 2 Urban FRUs and 10 Primary

Health Centers (PHCs) of Panchkula District, 2 CHCs of

Panchkula District. In total there are 56 locations

proposed for HIS implementation under the current

scope. Address of each deployment location?

These are all name based prominent facilities located in

different cities of the State of Haryana. Please refer corrigendum

for details.

4.004

Request for

Proposal -

Volume 1 7.7

The help desk service will serve as a single point of

contact for all ICT related incidents, information and

service requests as well as grievance redressal. The

service will provide a Single Point of Contact (SPOC) and

also resolution and tracking status of incidentsIs there any existing Incident Mangement system?

Bidder is expected to propose and include in its proposal an

incident management system for the components that are

proposed in the BOM except the infrastructure provided by

DCSP

4.005

Request for

Proposal -

Volume 1 4.2.2.1.6

Integration component

Please share details of LeGIT framework Please refer corrigendum for details.

4.006

Request for

Proposal -

Volume 1 3.2.4 c Page 30

c. The IA must provide a centralized Helpdesk and

Incident Management Support from the Phase-2 Go- live

till end of contractual period

Please suggest the preferred location for centralized Helpdesk and

Incident Management services. Within Hartron or outside Hartron

location ?

The centralized helpdesk location (physical space only) shall be

in Panchkula and provided by HSHRC

4.007

Request for

Proposal -

Volume 1 3.3 Part 4 e Page 35

e. Interface with external applications and delivery

channels for to and fro seamless flow of data /

information

This section talks about external application interface and flow of

data/information. Will this be real time data transfer or a batch job

?

If it is real time, maintaining a user response time of 3 seconds

and 1 second would be dependent of third party interface. Kindly refer to corrigendum for details.

4.008

Request for

Proposal -

Volume 1 Section 6.3 Page 118 Section 6.3 Data Center

This section talks about Disaster Recovery site. Please suggest a

tentative timeline for Disaster Recovery site readiness.

Timeline for Disaster Recovery site readiness. It impacts the basic

backup and recovery planning of critical data

The DR facility will be provided by HSHRC. The system is

expected to go live along with Disaster recovery site.

4.009

Request for

Proposal -

Volume 1 Section 6.6 Page 124

Section 6.6. Summary of proposed IT infrastructure at

front end / client side NA

4.01

Request for

Proposal -

Volume 1 Section 6.6 Page 124

Section 6.6. Summary of proposed IT infrastructure at

front end / client side

Please provide details of power availability in various districts and

suggest power backup mechanisms in place.

There are places in Haryana which encounters 6-8 hours of power

failures and only UPS backup would not suffice.

Bidder to propose an adequate UPS solution depending on the

IT load considered per facility. UPS backup is to be provided for

atleast 2 hours. DG Sets shall be provided by HSHRC

4.011

Request for

Proposal -

Volume 1 Section 6.8.6 Page 132 6.8.6. Managed backup and restore services

6.8.6.12 Until Disaster Recovery site is ready, who will own the

backup media . Please let us know the location where the backup

media would be stored.

The DR facility will be provided by HSHRC. The system is

expected to go live along with Disaster recovery site. For more

on backup refer section 6.8.6 of volume 1 of RFP.

4.012

Request for

Proposal -

Volume 1 Section 7.4 Page 137 7.4. Warranty Support Services

Please review warranty support clause in condition where failure

cases occur due to mishandling of hardware by the users.

Any such peculiar case arising out of unintentional mishandling

of hardware by the end users shall have to be dealt with by

providing effective training of the users. This shall reflect on the

overall change management efforts of the IA. In all the cases IA

has to provide warranty support services as per the RFP

requirements

4.013

Request for

Proposal -

Volume 1 Requirements Table Page 105 High availability #2

The application is expected to provide uptime of 99.5%. However

the redundant connectivity at Cat A sites are expected to give 98%

and Cat B sites to give 95% uptime SLA. The two do not

synchronise considering that network will play an important role in

meeting SLA of overall system. Please clarify

We propose Network SLAs for both Primary/SWAN as well as

redundant links to be kept at 99.5% minimum

In case SWAN SLA is less than 99.5% , IA will get a benefit in the

SLA by the amount less than 99.5%. For example if the SWAN

SLA is 99.0% the IA will get a benefit of 0.5% in its SLA.

4.014

Request for

Proposal -

Volume 1 Data Center Section 6.3 ; Page 118

The IA in mutual consultations with the HSHRC shall

identify and ensure that only critical data is backed up at

the DC. Additionally it is proposed that the backup

procedure at the DR site would be near real time, till

such time the DR Site is set up/ready for commissioning

Will department provide backup at Primary site? If yes, please

provide the duration of backup that would be provided.

The Disaster Recovery as per BCP design practice should not be

hosted in the same Data Center; BUT in another physical location

in a different seismic zone. This is in line with the stated guideline

of Business Continuity planning page 121 which says that BCP

(Business Continuity Plan) should consider threat due to natural

or made-made disaster, should have no single point of failure,

have redundancy built in.

Refer section 6.8.6 of Volume 1 of RFP. The retention policy of

backup needs to be provided by IA.

4.015

Request for

Proposal -

Volume 1

Hospital Network connectivity

Section 6.5 Page 123 Number of N1 and N2 sites

As per the Bill of Quantities(BOQ), number of total sites mentioned

are 45 (4 Medical colleges, 20 District hospitals, 11 CHC, 10 PHC)

while the expectation is to provide connectivity at 56 sites. Please

clarify Please clarify whether the number of sites are 45 or 56

Please refer section 10.3 list of deployment locations provided

on page no. 168 of vol. 1 of the RFP

4.016

Request for

Proposal -

Volume 1

Hospital Network connectivity

Section 6.5 Page 123 Number of N1 and N2 sites

Please provide the address with pin code , contact person and

phone number details of the sites. This is required for doing site survey Please refer corrigendum for details.

4.017

Request for

Proposal -

Volume 1

Section 7.7. Helpdesk Support /

Incident Management Services Page

142 Note on Page 142

It is proposed that initially there will only be a Helpdesk counter at

individual Hospitals, with couple of Toll-free parallel lines and an

Operator. Is the expectation to provide different telephone

numbers at each location or same telephone number with only

different STD code Same telephone number with different STD code

4.018

Request for

Proposal -

Volume 1 General Bandwidth payment

Since bandwidth cannot be resold, will the telecom company bill

directly to the department?

If yes, the System Integrator (IA) would be the owner of SLA for

backup bandwidth and billing done by Telecom company to

department would be audited against performance report and

adjustments if any would be given to the department. If No, then

the department has to indemnify the selected IA and the Telecom

company against any liability arising out of violation of regulatory

clauses

Bandwidth payment will be made directly to the telecom service

provider.

4.019

Request for

Proposal -

Volume 2

Section 4.4 Technical Evaluation

Criteria Page 31 Solution Proposed= 30 marks

In case an System Integrator (IA) quotes MPLS to meet the

functional requirement of RFP at a commercial trade-off vis-a-vis

Broadband, will it get higher technical score against proposing

broadband backup?

Please clarify the differential marks or make a standardise backup

connectivity as MPLS for redundancy Please refer to corrigendum

4.02

Request for

Proposal -

Volume 2 General SLA for SWAN

Since SWAN is to be used as primary, will HARTRON also bear the

penalties in the event that System Integrator is not able to meet

SLA requirements due to BSNL not meeting its SLA of 99.5%

How will the settlement between System Integrator and SWAN

happen

In case SWAN SLA is less than 99.5% , IA will get a benefit in the

SLA by the amount less than 99.5%. For example if the SWAN

SLA is 99.0% the IA will get a benefit of 0.5% in its SLA.

4.021

Request for

Proposal -

Volume 2 General Redundancy

Primary is SWAN/BSNL while broadband would also be procured

from BSNL considering that no private operator will be able to

reach these locations; this may not be a fully and truly redundant

network design

For redundancy, we propose MPLS VPN from non-BSNL ISP with

BSO and UASL license and having self-owned fibre

infrastructure(not leased from another Telecom Company) of

minimum 3000 km in the state of Haryana

The IA shall propose the secondary link from another Service

provider. The secondary link can preferably be on broadband.

However, the IA is free to choose alternate technology link as

MPLS VPN, Wi-MAX etc.

4.022

Request for

Proposal -

Volume 2 OEM Certificates (MAF) MAF from OEM's Please clarify if multiple MAFs for same product line be put? Yes multiple MAFs for same product line can be put

4.023

Request for

Proposal -

Volume 1 3.2.1.3 (iv)

The HIS design must be such as to require the minimal

installation, if at all, at the user's end, besides the

Internet Browser.

What Window OS is deployed across the SWAN? If not Win7, is

that expected to be a part of the solutioning? See reply for query 4.001.

4.024

Request for

Proposal -

Volume 1 4.2.12.4

The IA is required to make adequate provisions in the

software application for integration with Mobile /

Handheld devices. These devices may be integrated with

the application in future, as per requirement from the

individual Users

Is these any specific handheld device used by the users - Android /

iPhone / Windows / Blackberry? This is a repeat query

4.025

Request for

Proposal -

Volume 1 10.3

In addition to the FRUs, the deployment locations shall

include 4 Medical Colleges (MC), 20 District Hospitals

(DH), 10 Sub-District Hospitals (SDH), 7 Community

Health Centers (CHC), 2 Urban FRUs and 10 Primary

Health Centers (PHCs) of Panchkula District, 2 CHCs of

Panchkula District. In total there are 56 locations

proposed for HIS implementation under the current

scope. Address of each deployment location? This is a repeat query

4.026

Request for

Proposal -

Volume 1 7.7



service requests as well as grievance redressal. The

service will provide a Single Point of Contact (SPOC) and

also resolution and tracking status of incidentsIs there any existing Incident Management system? There is no existing Incident Management System

4.027

Request for

Proposal -

Volume 1 4.2.3.5

Document Management System

LeGIT framework supports any DMS capability?

LeGIT framework is an integration platform and does not have

DMS/CMS capability.

4.028

Request for

Proposal -

Volume 1 4.2.3.6 Content Management System LeGIT framework supports any CMS capability?

LeGIT framework is an integration platform and does not have

DMS/CMS capability.

4.029

Request for

Proposal -

Volume 2

6.17. Annexure C Profiles of Key

Resources Page 85 Job Requirements and Experience

Educational qualifications required for the key resources for

this project includes Master's degree. Please suggest if we

could provide qualified resources with Masters or Bachelors

in Technology/Engineering or equivalent for these roles

(meeting all other experience and project requirements) Please refer corrigendum for details.

4.030

Request for

Proposal -

Volume 1

Section 4.2.2. HIS Core

Application Page 41

HIS Core Application - Processes and Functions

Is HIS complaint with the recent NHSRC ( Natioanl Health

Systems Resoruce Centre) mandate on the format and filed

names for various functions? If not how that will be taken

care during the solutioning and implemenation?

The HIS application has to comply to all the standards

mentioned in the RFP in addition to the State guidelines

4.031

Request for

Proposal -

Volume 1 General General

The Medical College, District Hospital, Community Health

Centers and Primary Health Center hospitals - what is their

readiness for this HIS initiative?

Or

Are we going to track that as part of the proposed solution ?

The current RFP is a step towards creating the e-readiness

framework to adopt the HIS initiative.

5.001Volume I Page 16

What is the total number of hospitals, PHCc and Sub centres are

part of this RFP scope? Please refer to section 10.3 of volume 1 of the RFP


What is the total number of doctors and nurses who will use the

system? Please refer corrigendum for details.

5.003

Volume I Page 50What is the total number of users in Medical Administration like

patient registration, billing, front desk etc?Please refer corrigendum for details.


What is the total number of patients needs to be managed by the

proposed application Please refer corrigendum for details.

5.005Volume I Page 52 What is the total outpatient visits/day across all the hospitals

Please refer corrigendum for details.

5.006

Volume I

What is the total number of users who will use back-end

applications like Inventory Management, Finance, HR etc (apart

from doctors, nurses, billing, other medical administration

people)? Please refer corrigendum for details.

5.007Volume I Page 80 What is total number of employees for which payroll will be run?

Payroll is not included in the current scope.

5.008

Volume I Page 80Is Payroll part of this RFP? If yes, please let us know the number of

employees for payroll.

Payroll is not part of this RFP. However an integrated HIS

application with basic Human Resource Management System

with the functionalities of Transfer & postings, roster

management, trainings, deputation, leave is proposed, which

shall maintain and manage staff information across various

departments within a hospital.

5.009

Volume I Page 80Is Employee Self Service part of this RFP? If yes, please let us know

the number of employees who will enjoy this facility.Employee Self Service is not part of the RFP

5.010Volume I

Do you want E-Tendering or E-Procurement solution? If yes, what

is the total annual procurement budget?

E-Tendering or E-Procurement are not included in the scope of

this RFP

5.011 Volume I Page 83 Record Room How many persons will use Record Room functionalities? Please refer to corrigendum

5.012Volume I Page 60 Medico-Legal Case / Report (MLC / MLR)

How many medico-legal cases you may have to manage through

system?

Licensing and sizing is not expected to be given on the specific

modules.

5.013 Volume I Page 88 MIS Reporting How many users will use analytical tool? Please refer response to query no. 1.001

5.014

Volume I Page 49 Note under Point 16

It is also a mandatory requirement that all the processes

should be interlinked to share data / information, and

also to ‘Admin’ module so that access rights and content

can be dynamically controlled as and when required by

HSHRC officials themselves.

Is a real time analysis and simulation of what rights users can get

to access the systems and whether the same in in line with the

approved policies expected?

This refers to the role rights management by the Admin user. IA

to design a solution to implement the functionality. This may be

achieved by creation of pre-defined role-rights templates to be

assigned to the user.

5.015

Volume I Page 85 Point 4.2.4

It is required that there would be an UI Interface

provided for the Admin User, for User Management,

Rights Management, and Masters Management for

controlling list / field values. The UI for Admin need to be

configured as per the „ACCESS CONTROL‟ requirement

provided by GoH / Health Department and agreed upon

by HSHRC and the IA at the time of acceptance of the HIS

application software.

Is workflow approval required highlighting violations to the

ACCESS CONTROL requirements as provided by the GoH / Health

Department?

The functionality details shall be discussed at the time of the

implementation

5.016

Volume I Page 85 Point 4.2.4

This should be the heart of the application software. And

for every change carried out during the Change Request,

the impact analysis with reference to the Admin controls

must be analyzed, discussed, approved by Haryana State

Authorities / HSHRC and then implemented.

Impact analysis for authorization as per approved policies. Does

this mean checking whether there is any violation of any policy

before the user rights are granted?

Yes, the understanding is correct.

5.017

Volume IPage 87 Point 4.2.4.2 Rights /

Privilege Management

Role Based Access Control (RBAC).The access to this

section of the application will be strictly based on “Role

Based Access Control” (RBAC) for the Administrator(s)

only as defined in the ACCESS Policy. The details of any

change in this module will be captured in the Audit Trail

of the application. Also there should be facility to

assign/modify/delete rights globally for the desired

Groups within the system.

Are the roles to be checked and validated if they are in line with

the approved policies? Does the CAG guidelines on Internal control

requirements to be checked for Segregation of duties risks in users

and role definitions?

IA is expected to formulate an access policy in mutual

consultation with the HSHRC at the time of implementation.

5.018

Volume I Page 99

Database Server HIS Application integrated with a core

database will act as decoupled but yet single data

storage. Since this data is centralized and is very critical,

it should be load balanced and clustered to ensure high

availability and reliability. The data would be stored on

the storage server.

RFP is talking about Active-Passive or Active-Active configuration.

But here Load Balancing and Clustering is asked for which implied

that we have to provide Active-Active solution only. Load

balancing is required at the Application layer and application will

take care of interaction with database layer. Therefore, request

you to remove the Load Balancing requirement from here and let

bidder suggest Active-Passive or Active-Active configuration as

needed for the proposed solution.

IA has flexibility to choose any component listed in section 6.8

of volume 1 of RFP. IA needs to architect its solution keeping

the requirements of the department in mind.

5.019

Volume I Page 95

To support the functioning of the HIS application, when












It is suggested to include some limited functionality like patient

registration or some other critical functionalities in offline mode

only instead of asking full functionality in offline mode as asking

full functionality in offline mode will make the solution Landscape

very complicated and unmanageable. Therefore, request to

change this requirement accordingly.


5.020

Volume I Page 44

Authorization / Approval component is envisaged to

provide for mechanism for approval of service request. It

allows the concerned responsibility center to approve

the service request through a secured method.

What is the service request for? who will raise the service request?

provide an example

Service Request here refers to the request raised in the system

from a person who is the recipient of services to the

responsibility center. Examples are stock adjustment in

Pharmacy management, demand, approval of indent for receipt

of stores

5.021

Volume I Page 49

A suitable escalation matrix should also be incorporated

based on the SLAs defined for each individual task within

the entire process, according to the following

parameters

What is the purpose of this escalation procedure? Please provide

an example.

This shall be applicable to the new automated processes and

workflows that shall enable operational efficiencies by defining

the approximate time duration to carry out the tasks at each

level of the entire workflow process. Examples are explained in

the response to the query above.

5.022

Volume I Page 87

4.2.4.3. Master‟s (Lists and Values) Management

The system should have the facility to display the

Master‟s list for selection. The system should display the

data in rows, spread across following columns:

Master List of what? Please clarify the requirement This refers to the management of all the System Master records

e.g. Patient master (Type of patients), Facility Master (PHC, CHC,

etc.), Test Master, Equipment Master, Employee Master etc..

5.023Volume I Page 40 HIS Web Portal Approximately how many citizens may access this portal?

The details are provided under 'Scalability' point in Page 106 of

Volume 1 of the RFP

5.024 Volume II

4. Application Admin, Page 202,

Point 4.1.4.

No of Users for HIS Module and Document Management

System

As per mentioned in the RFP document "Admin USER will be

strictly a single USER login for the HIS application software and the

ACCESS policy shall be integrated and collaborative for the “HIS”

users."

So request you to please provide the clarity about the no of users

or concurrent users accessing the HIS and Document Management

System.

The complete healthcare landscape of the State has already

been provided in the RFP. The proposed system implementation

should allow scaling out of System to all the facilities in future,

therefore the IA has to make adequate provisions in terms of

deploying the State wide Enterprise Licensing of an integrated

HIS system for the Government of Haryana

5.025 Volume II

3. HIS Backend Support, Page 200,

3.5.7. Scanning Solution Capability

We understand that less paper initiative is key requirement of

project and so there will be requirement of capture solution for

scanning backlog as well as ongoing paper documents with

support for following :

• Both bulk and web scan capabilities

• Automatic extraction of data using OCR

• Automatic file and document separation using blank page

separator, barcode separator and fix page

• Automatic correction of parameters like improper resolution,

format/ compression not proper, skew, wrong orientation, error in

automatic cropping, punch hole marks etc during scanning

Please confirm our understanding is correct. The solution should meet the RFP requirements

5.026 Volume II


Point 3.5.2. Extensibility of Document Management System

Request you to please include the following specification to ensure

best of the breed solution:

The proposed Document Management system should be platform

independent and should support both Linux and Windows

platform. The terms in the RFP remains unchanged

5.027 Volume II


Point 3.5.2. Document Management System

Request you to include the following specification to ensure best

of breed solution:

Archival of Documents

- Categorization of documents in folders-subfolders just like

windows interface. There should not be any limit on the number of

folder and levels of sub folder

- Document Version Management with Check Out / Check In

- Extensive document and folder level operation such as move /

copy, email, download, delete, metadata association etc

- Repository should be format agnostic

- Indexing of the documents on user defined parameters

- Association of the key words with the documents The terms in the RFP remains unchanged

5.028 Volume II


Point 3.5.3 Document Management System support for PDFA

The proposed solution should support archival of digital

documents in any format (like PDF, PDFA, Word, Excel, Image,

etc.).

So request you to please include the following specification to

ensure best of the breed solution:

"The Document Management System should have built in support

for rendering and viewing PDFA document format with support of

applying annotation and annotations should get stored in DMS." The terms in the RFP remains unchanged

5.029 Volume II

4.4.2. Details of Technical Evaluation

Criteria, Page 37, Point 1 Workflow Management System

As this RFP aims to replace existing manual systems of paper based

working by automating the multiple workflows.

Our recommendation is that you need a Business Process

Management (BPM) platform which has the capabilities of

graphically modeling the processes or workflows, in built Form

designer, process simulator, rule engine, configurable Business

Activity Monitoring tool(Dashboards).

Please confirm. It is made clear that BPM is not a requirement

5.030 Volume II


Criteria, Page 37, Point 2 Architecture & Scalability

Request you to include the following specification to ensure

scalable architecture for enhanced performance of system:

"The Document Management System should support pre-fetching

of remote Images, for fast retrieval at local sites (District hospitals)

and the system should support for caching of remote content for

fast future accesses as bandwidth is normally a constraint in India

and to enable faster access of content."

Please confirm. The terms in the RFP remains unchanged

6.001 Vol I

Haryana HIS RFP Vol I , sec. 6.2, Page

118

Virtualization and Cloud: It is proposed that the entire

“HIS” infrastructure should be virtualized for optimum

infrastructure utilization and performance. Once the

entire IT system is mature enough, the infrastructure

may then be scaled up to "Private Cloud‟

It is strongly recommended that as many of Govt. of India

departments and mission mode projects, working on a hosted

model, use Service Provider (SP)/Systen Integrator (SI)

public/private cloud offering, so we request you to please allow

the application as well as infrastructure required for application

to be hosted in a SP/SI datacenter and make this open for wider

range of SP/SI participation.

The choice of having a Data Center Service Provider has already

been finalized. The IA shall have to deploy the HIS Solution at

the DCSP facility in a managed services hosted model provided

by the HSHRC through HARTRON. IA is expected to design the

deployment architecture that best meets the RFP requirements

6.002 Vol I

Haryana HIS RFP Vol I , sec. 6.2 & 6.3,

Page 118

Kindly confirm if HMIS application can be given as software as a

service hosted in service provider DC from public cloud Please refer response to query no. 6.001

6.003 Vol I


Page 118

Kindly advice if HMIS application can be shown through public

cloud Please refer response to query no. 6.001

6.004 Vol I


Page 118

Kindly advice if SI/SP can use dedicated private cloud in hosted

environment and offer managed HMIS services incase public cloud

is not accepted. Please refer response to query no. 6.001

6.005 Vol I


Page 118

It is strongly recommended that HIS applications should be tested

through SP/SI public cloud for atleast 3 months period. Please refer response to query no. 6.001

6.006 Vol I

Haryana HIS RFP Vol I , sec. 6.8.1

Managed Compute & Storage, Page

127 Additional Request

It is suggested that the compute architecure and access switching

layer should include below design points for wider participation

of OEMs and optimum selection of blade and rack servers in

datacenter.

• Converged Network architecture instead of separate Ethernet

and FC ports on servers.

• Centralized management of rack/blade servers from a single

pane of glass instead of separate management of each server.

• Minimum bandwidth per server should be atleast 10Gbps

scalable to 20Gbps from server to access network layer for

carrying SAN & LAN traffic

• 10G ports on access layer and support for FCoE.

The Data center Infrastructure is provided as service for the IA.

6.007 Additional Request

This has reference to the prebid meeting on December 20th,

2013 and subsequent to discussions you are requested to please

share the following in the Corrigendum.

a. The requirement of network components with technical

specifications up to Hospitals/Colleges The financial formats already include the provision of unit price

for the network components

6.008 Additional Request

b. The requirement of Servers with technical specifications

required locally at Hospitals/Colleges

IA to assess and size the infra requirements for the end user

client side infrastructure to suitably run the HIS solution

7.001 Volume I Page 103 Picture Archiving & Communications System (PACS)

Please specify the number of equipments need to be interfaced

and all of them are compliant to HL7. IA shall have to do assessment at the time of implementation

7.002 Volume I Page 34, n

Review and monitor data digitization / migration plans

and their implementation, if any

As a part of the data migration strategy is it expected to take the

old records into the system. If yes, what is the thought process No Data migration required

7.003 Volume I Page 80 Please specify number of payroll Users. Please refer response to query no. 5.008

7.004 Volume II

4.3.8 Pre Qualification Criteria -

Mandatory (Page No: 27)

The Bidder/Consortium Partner should have experience

of successfully completed / be in the process of

executing large three turnkey IT projects over multiple

locations.

Turnkey IT Projects relates to projects involving IT

Application including development,configuration,

customization & integration, IT Infrastructure including

its installation & commissioning of server, client-end and

networking infrastructure, Operations and Maintenance

Services of the application & infrastructure including

manpower, IT Support & Helpdesk Support.

For The Scope as indicated below for Three turnkey IT projects

over multiple location:

1. Application implementation,

2. IT Infrastructure including its installation & commissioning of

server, client-end and networking infrastructure,

3. Operations and Maintenance Services of the application &

infrastructure including manpower, IT Support & Helpdesk

Support.

( Is it acceptale to showcase the project experience for the above

indicated scope through multiple projects than in each of three

projects)

The project experience for the referred pre-qualification criteria

may be from across the three turnkey IT projects

7.005 Volume II

Disqualification

(Section 3.23, 5.4 & 5.6) / Page-

20,21, 46 & 47

It is stated under the Clause 3.23(3), that, If the bidder

qualifies the proposal with his own conditions, then the

Proposal is liable to be disqualified.

Further it is stated in clause 5.6 of the RFP that, “Failure

of the successful bidder to agree with the Terms &

Conditions of the RFP shall constitute sufficient grounds

for the annulment of the award, in which event HSHRC

may award the contract to the next best value bidder or

call for new proposals or invoke the PBG.”

To the contrary, under clause 5.4 it is provided that, “the

HSHRC shall reserve the right to negotiate with the

bidder(s) whose proposal has been ranked best value bid

on the basis of Technical and Commercial Evaluation to

the proposed Project.” We assume that Bidder may

propose deviation from the terms of the RFP.

Whether the bidder can suggest/propose deviation/s with the

terms of the RFP documents?

We are under the assumption that the bidder can propose the

deviation/s with the terms of the RFP documents through the

submission of the bid.

The bids submitted with the deviations shall be summarily

disqualified

7.006 Volume II

Consortium Criteria (Section 3.33 &

4.3)/ page-23 & 28

It is stated under Clause 3.33 that, the Prime bidder shall

be responsible in case of failure by any member.

Whereas, to the contrary, under clause 4.3 it is stated

that, each member in the consortium must be

responsible for minimum one aspects of the defined

scope. Need clarity on the aspect of liability of all the consortium

members.

Need clarity on the aspect of liability of all the consortium

members. Clause 3.33 has to be read in addition to the clause 4.3.

7.007 Volume II

Consortium Criteria (Section 3.33 /

Note-1)/ page-28

In the case of consortium, under Note-1, it is stated that,

"no further sub-contracting will be allowed during any

stage of the project implementation."

If Bidder is not intending to go with/form consortium, then, is

subcontracting allowed.

As, at many a places, word sub-contracting is referred under Vol.

III, which seems that subcontracting is also allowed, but no

specific provision of Subcontracting is available in this regard in

the RFP documents, thus need clarity.

Subcontracting shall not be allowed. The references to the term

subcontracting, if used anywhere in the RFP shall be dropped.


7.008 Volume II

Pre-Qualification

Criteria (Section 4.3, S.No. 8) / page-

27




locations. The in-progress projects should have reached

the steady state of operations as on the date of

submission of bids Out of the above 3 turnkey projects,

one project should be mandatorily from Healthcare /

Hospital Management Information System project. The

realized value of any one project out of 3 should be

rupees 15 crores or higher in total contract value and

should be completed as on bid submission date. The

experience for Government / Non-Government (in India)

/ International project will be considered All the project

experience should be demonstrated in the last 5 years

period.

Need to confirm whether

Group company’s experience will be considered in order to meet

the Pre-Qualification

Criteria.

We are under the assumption that for the purpose of the

the Pre-Qualification Criteria, as may be specified under the RFP

documents, Group company’s experience of the Bidder will be

considered. The terms in the RFP remains unchanged

7.009 Volume III

Article VI-Service Level Agreement

(SLA

Calculations)/ (page-100)

Under Note-1, it is stated that, "At

any given point of time during the entire contract

period, the total credits and the corresponding amount

will not exceed more than 15% of the total project cost

proposed by the bidder."

Aggregate cap of LD & Penalty

We assume that the cap stated

under Note-1, includes the amount payable for any Liquidated

Damages also (if any).

And, suggest aggregate 10% cap, of the total project cost

proposed by the bidder, for the LDs & Penalties (Service Credits) The terms of the contract remain unchanged

7.010 Volume III

Termination

(Breach-clause 6.1 & 6.3)/page 28

Because time is the essence of the contract, in case, for

reasons prima facie attributable to the Implementation

Agency, there is a delay of more than 4 weeks in the

Project Implementation Phase by the Implementation

Agency prior to the acceptance testing and certification

stage, DGHS may terminate this Agreement after

affording a reasonable opportunity to the

Implementation Agency to explain the circumstances

leading to such a delay. Further, DGHS may also invoke

the Performance Guarantee of the Implementation

Agency. Pursuant to the termination, IA shall transfer all

the assets to DGHS as set out in Schedule II, clause 13.2,

in this volume of the RFP. DGHS shall forfeit the amounts

available including the value of the work done but not

paid for. Breach cure period

We assume that breach cure period as specified under clause

6.1(1) shall be provided to IA under clause 6.1(2) & 6.3 (4) as well,

before DGHS exercise its right of termination under the contract. The terms of the contract remain unchanged

7.011 Volume I

3.2.2. Implementation of HIS

according to the reference

architecture, performance metrics,

acceptance criteria‟s and

conformance to industry standards

including its testing and certification

(Page 28)

Implementation of HIS according to the reference

architecture, performance metrics, acceptance criteria‟s

and conformance to industry standards including its

testing and certification Please elaborate on certification requirements Please refer to section 5.4, Acceptance Criteria for details

7.012 Volume I 3.2.2.4. Testing and Hosting

b. The IA shall facilitate HSHRC or its nominated agencies

to conduct a User Acceptance Testing, Application

Security testing (vulnerability testing and penetration

testing) and Infrastructure Security Please confirm whether IA needs to include cost for VT, PT etc. No. IA will not bear the costs related to VT and PT

7.013 Volume I

4.2.7. User Log-in / Authentication

Services (Page 90)

There should be a provision of logging into the system

through Internet as well as Intranet.

Please specify concurrent number of users logging from Internet

and Intranet.

Please refer page no. 106 of volume 1 of the RFP and also refer

corrigendum where details of number of users for all facilities

have been provided.

7.014 Volume I

5.4.2. Backup and Recovery (Page

108) Backup and Recovery

Please specify Data retention duration and availability of data in on-

line and off-line mode.

The synchronized records at the centralized DB has to be stored,

archived for perpetuity

8.001 II

Clause 4.3 sr number 1 Page 26

Volume 2 and Clause 4.3 Sr number

11 page 28 Volume 2,26,28 Prequalification Criteria

As per clause 4.3 Sr number1 to 7, RFP permits consortium to

make the bid with one of the consortium partners as lead bidder

with requisite qualifications whereas Sr number 11 on page 28 also

permits service providers/ OEMs to work with lead bidder.

We have partnership with one Product company who will

authorize us to bid on their products and also take their services

in implementation of their piece of solution. We want to use one

of their their implementation experience as part of 3 successful

projects completion required under Sr 8 of clause 4.3.page 27

without making them consortium partner . This company will

work as OEM partner providing us license of their solution along

with implementation services.

Please confirm if it is mandatory for us to make them our

consortium partner to use one of their reference or we can take

them as our product & implementation partner , get MAF from

them and use their experience in one of the implementation in

healthcare segment to qualify under sr number 8 requirement

Yes, in this case it shall be mandatory to form a consortium

8.002 I

4.2.3.1. Human Resource

Management,80

Please confirm the total no.strength of the employee for postings ,

transfer etc.

Would this Module handle performance management and apprisal

system?

Please refer to the total sanctioned strength as mentioned in the

corrigendum.

Performance Management and appraisal system is not part of

scope of work

8.003 I 4.2.3.2. Finance and Accounts,80 Please confirm the total no Idea about no. of users This is a repeat query

8.004 I

2.1 Overview of Health Department

and Medical Education,16

Please clarify if the solution will be deployed in the following

types of healthcare institutions

Urban Health Centres

Polyclinics and dispensaries

PHCs

Medical Colleges

Please refer to the section 9.1, page no. 156 Implementation

Schedule of volume 1 of the RFP

8.005 I 4.2.2. HIS Core Application,99 to 232

Please also clarify that there is no additional functionality

expected for these institutions other than the one that is

mentioned in pages 99 to 232 of volume II

These are the minimum indicative functionalities that are

envisaged to be implemented

8.006 I 2.2 Administrative Structure,21

Please provide a fresh diagram as it is shown only partly in the

tender document. Please refer corrigendum

8.007 I 2.3. e-Governance in Health,24

Will the blood bank system connect to the existing system or will

it replace the existing system?

Will the system be connected to MedLEaPR or replace

MedLEaPR?

Will the system be connected to MEDISC-MS or replace MEDISC-

MS?

Is there a requirement to carry out a Business Process

Reengineering and change study before implementing the system

envisaged in this project?

1. There is no existing blood bank application running in

the State.

2. Proposed system has to be integrated with the MLC

application

3. It should follow the integration requirements specified in the

RFP

4. No

8.008 I

3.3. Stakeholders Roles and

Responsibilities,32

Please clarify whether the authority for making decisions

regarding any issues in the implementation of the project be

DGHS or HSHRC.

Since HSHRC shall be the nodal agency that shall be responsible

for monitoring day to day implementation issues, therefore all

the implementation issues and decisions of the project shall be

taken by HSHRC and final decision shall rest with the DGHS

8.009 I 4.2.2.2.11. Radiology,65/66 Is PACS required to be supplied as a part of the system?

Yes, PACS is required to be supplied as a part of the system. This

shall be implemented in the District and Medical College

Hospitals

8.010 I

4.2.12.1. Integration

Framework,93/94

There are several external modules that are expected to integrate

with the system. However the functionality associated with most

of the modules is not a part of the Hospital Information System.

Kindly explain if it is necessary to integrate all these external

systems with the HIS in Phase I or does it need to be considered

as a futuristic requirement.

The system shall enable integration / data exchange to and from

any external application / database which will happen only

through a "Interface Component‟ by using a standard data

exchange protocol through a secure channel, utilizing the

"Interface component‟. IA is required to study the exact

requirement regarding the integration with HIS at the time of

implementation.

8.011 I Annexure 3,

Please confirm that the total number of locations where the

sytem is to be implemented is as follows:

1. Four Medical Colleges

2. 20 District Hospitals

3. 10 Sub Divisional Hospital

4. 9 CHCs

5. 10 PHCs

6. 2 FRUs Please refer to section 10.3 of volume 1 of the RFP

8.012 II 2.2.2.14 - 2. HIS Core Application,110

The system should automatically forward the relevant

sections of the information/ data form, to concerned

departments, for further action on the patients case as

required Please explain the requirement NIL

8.013 II 2.2.11.15 2. HIS Core Application,110

This requirement is appropriate for laboratory results and not for

radiology results. Please explain the requirement for Radiology

results. Panic values are also applicable for Radiology results




results. Panic values are also applicable for Radiology results


1. DICOM 3.0 typically includes SEND, STORE, QUERY-RETRIEVE

and MWL. Are these all services required to be included as a part

of the system to be provided?

2. Are all equipments capable and ready with interface for these

services?

3. Types of modalities / equipment and number at each location

to be specified along with DICOM compliance.

4. Is it right to assume that local Server with limited storage will

need to be provided at each location?

5. Would it be necessary to consider the option for scalable

Central data centre for consolidated data including images to be

stored at the central location.

1. IA to assess and design a solution that best meets the RFP

requirements.

2. IA shall do the assessment at the time of implementation

3. IA shall do the assessment at the time of implementation

4. Requirement of local server is envisaged for the District

hospitals and Medical College hospitals

5. The consolidated image data shall reside as local data stores

at the respective hospitals


Deletion of images from PACS is strongly NOT recommended.

Does it mean archival?

Yes, this refers to the retention of images and its archival. Kindly

refer to corrigendum

8.017 II 2.2.11.24 2. HIS Core Application,

Streaming of images is a proprietory concept. We suggest this to

be replaced with 'any technology with suitably fast retrieval'

The required functionality is dropped. Kindly refer to

corrigendum

8.018 II 2.2.13 2. HIS Core Application,

Please clarify if the requirement is for birth registration or

intimation to the civil authorities of the birth

The requirement is to integrate with the existing registration

application and send an intimation for registration of birth

8.019 II 2.2.14 2. HIS Core Application,223

Please clarify if the requirement is for death registration or

intimation to the civil authorities of the death

The requirement is to integrate with the existing registration

application and send an intimation for registration of death

8.020 II 2.2.15.20 2. HIS Core Application,223 Please explain the requirement NIL

8.021 II

12.2.9 Integration with SMS

Gateway:,223

Will Haryana state provide the SMS gateway and bear the charges

separately from the project? HIMS should use the National MSDG provided by DeitY

8.022 II


Gateway:,223

Could you specify what devices are proposed to be used for

accessing the system through the handheld / mobile device?

This is a futuristic requirement and system should adequately

support integration with such devices and their extensive use of

application in the clinical field

8.023 II


Gateway:,223

Could you specify what aspects of the HIS are expected to be

integrated with SSDG/NSDG/MSDG/State Portal / National

Portal? Do these portals have specific standards for integration?

IA has to work out details and finalize the requirement in mutual

consultation with the HSHRC at the time of implementation

8.024 General,

Some requirements are mentioned as - to be considered in future

/ at a later stage. Please let us know if these should be budgeted

in the current quote.

Please refer to volume 2 of the RFP for providing the details on

commercial quote. This also includes the unit rate quote for

delivery of services mentioned as optional quote

8.025 General,

There is a mention of the preventive services and promotive

services. There is no mention of the required functionality or MIS

requirement for these services. Can you please explain if these

are to be covered in the current project? Yes these are required to be covered in the proposed system

8.026 General,

There is a mention of integration with Tally Accounting Package.

Is this the preferred accounting package expected to be delivered

and integrated with, in this project? Please refer to corrigendum

8.027 General,

Are the requirements of a licenced copy of ICD10, SNOMED-CT

and other standards expected to be a part of the deliverables as a

part of the project?

Licensed copy of the SNOMED-CT if available with MOH&FW,

Government of India shall be utilized for the purpose of the

project. Whereas HIS application should be capable of ICD 10

coding

8.028 Training,

Please provide information on the number of persons to be

trained during each phase of the project Please refer corrigendum for details.

8.029 I 4.2.5. MIS Reporting,88

Note: IA is required to provide approximately 100

distinct reports as a part of ‘fixed reports’ category,

mentioned above. Additional 20 reports may be included

in the same category, during implementation phase as

per requirements from the actual Users.

Would it inlcude Automated reporting

such as batch reports to be sent on weekly / monthly basis, if yes

is it part of 100 reports

All the system related transactional reports wherein logs or

reports shall be created for every success or a failure in

transaction shall be recorded as separate reports

8.030 I

4.2.12.5. Integration with SSDG, State

Portal, NSDG, National Portal and

MSDG,95

It is envisaged that in the future HIS application will need

to integrate with SSDG, State Portal, NSDG, National

Portal and MSDG respectively, as per NeGP guidelines

and DEITY, GoI vision for all government applications.

The bidder is expected to provide quotation / costs for

any such integration as „optional‟, separately in their

financial proposal.

Which mobile OS / devices are expected to be supported?

IA to analyze & do a detailed assessment for the requirement of

application that should be developed in open standards format

to work on any handheld environment seamlessly

8.031 I

8.5. Training and Change

Management Requirements,148

The IA shall provide training to the application users to

efficiently use the system. IA shall conduct training after

implementation of the HIS Application and Training will

be provided by the selected IA to the Users within each

Hospital / Health institution of Haryana

Could you please give us an idea of no. of end users in all the

Group 1 ,2 ,3 as mentioned on page 148

For Group 1 & 2 Please refer to facility wise sanctioned staff

strength provided in the corrigendum. For Group 3, a portion of

existing staff from Group 1 & 2 will be trained. The IA must

discuss the total number of Users to be trained for the proposed

modules with Hospitals and ascertain the training requirements

and mechanism accordingly.

8.032 I

4.2.13. HIS Lite / Offline

Application,95

HIS Lite is intended to be a desktop based offline client

application which can process multiple functionalities

and records. How many system deployment





details are provided in RFP

8.033 I

5.2. Compliance with Industry

Standards,104

and other applicable medical standards listed approved

by the Ministry of Health & Family Welfare, Government

of India. Could you please elaborate on the Ministry of Health & Family

Welfare, Government of India HIS standards

The compliance to IT and medical standards are described in

section 5.2 of volume 1 of the RFP

8.034 I

6.8. IT Infrastructure Components as

available from DCSP,126

hardware, system software, application software and

any other software including necessary site preparation

of hospital facilities considered for implementation

site preparation, What is the scope of Data Center Service Provider

in terms of IT Infrastructure services - Could you please elaborate Please refer to section 6.8 of the volume 1 of the RFP

8.035 I Generic Queries,NA

Would the Existing paper Records be scanned and fed in to system

if yes , how many years? No, the existing paper records are not expected to be scanned

8.036 I Generic Queries,NA Do we need a single-sign-on (login facility) for external users also?

IA will have to use the existing Single Sign On functionality of the

IdM provided by LeGIT framework

8.037 I

4.2.2.2.1. Registration (Online &

Walk-in patients),52

The system should allow for pre-registration online (HIS

Web Portal). It is proposed the pre-registration screen

would be made available on Web, and upon filling of

required demographic details by the Patient / Relative, a

unique temporary pre-registration number should be

assigned.

Are we also looking for online appointment , scheduling (online

slot availablity ) and payment system

No, currently it is not envisaged to implement the online

appointment, scheduling and payment system functionality.

8.038 I


Walk-in patients),52

The Unique ID will be valid for seeking healthcare

services within and across the State of Haryana PHC , CHC , DH , TH ?

The unique id shall be valid for seeking healthcare services

across the facilities throughout the state

8.039 I Generic Queries,NA Insurance Component

Are we also looking at automating /integrating the Preautorization

etc. There is no such Insurance component mentioned in the RFP

8.040 I Generic Queries,NA Organ Donation

Are we also looking at having the functionality of organ donation

e.g. eye donation etc.

No, currently it is not envisaged to implement the organ

donation functionality.

8.041 I 4.2.2.2.5. Labour Room,56

The system should allow patient registration record to be

automatically forwarded to the dashboard of the

admission counter operator and Nursing station. Pre natal details also needs to be tracked?

Yes, the pre-natal record that is maintained as a part of the

hospital EHR is expected to be tracked for IP also.

8.042 I

4.2.2.2.15. Pharmacy

Management,70 Free Medicines / Subsidized Tracking to be done ?

Medicine whether free or billable have to be tracked in the

system

8.043 I

4.2.2.2.16. Ambulance Services

(including Referral Transport),74 Patient Details while on transport to be integrated ?

Patient administration details for all the referral transport to

other facilities should be tracked

8.044 I Generic Queries,NA Proprietary software Flexibility to buy third party software and integarate? The terms defined in the RFP shall be valid

8.045 I Generic Queries,NA Digital Signature Is this feature required?

Digital Signature is not envisaged to be implemented at this

stage

8.046 I 4.2.2.2.3. Emergency,53

The system should allow patient categorization and

registration Triage System to be followed? Please refer to the functional requirement specifications

8.047 I 4.2.2.2.12. Blood Bank,66 Patients should be able to check blood availability online.

Presume that the relatives / patient who are schdeuled for surgery

only given access.

The exact functionality expected shall be discussed with the IA

at the time of requirement gathering stage

8.048 I 4.2.2.2.12. Blood Bank,68

24. The system should maintain a State level Global

Databank for Blood availability, storage and provisioning

blood units, also involving alerts for non availability.

Would it be integrated with private Blood bank / and NFS e.g. Red

Cross , Rotary

The system should have the capability to integrate with blood

banks of public and private hospitals for availability check

8.049 I

4.2.2.2.17. Stores (Both Sub-Stores

and main Store),75

Note: It is proposed that there should be integration

between the HIS and District Central Store / State

Warehouse for complete tracking and management of all

items / articles / drugs etc. Presumably , state warehouse has online system.

System has to integrate with the Drug procurement and supply

chain management system of the State as and when available

8.050 I

Pg 42 ,4.2.2.1.1. Information

Component,42

4. System should have different presentation layer for

each set of users i.e. Information seekers, updaters,

approvers, etc.

Different presentation layer in terms of UI UX or functioalities as

well.

are we looking for plug and play applications where we can

switch off and switch on functionalities for different layers

The intended functionality refers to the UI according to the type

os users as mentioned in the RFP

8.051 I

Pg 42,4.2.2.1.2. Search

Component,42 4.2.2.1.2. Search Component

Are the filter criteria customisable? We are talking in terms of the

kinda of filter criteria every user can personalize.

This is especially important wrt community searches. This will

help them narrow down the search within the database. This is an

existing functionality with some of the providers

The filter criteria's should be configurable and pre-defined by

the application administrators

8.052 I

Pg 42, 4.2.2.1.3. Payment

Component,42 4.2.2.1.3. Payment Component

Should the charges be dropped dynamically or should they be

calculated at the end of the stay or when the patient is discharged.

This will have a bearing on the technical working of the

functionality

The system should follow predefined payment rules /

exemption criteria and other regulation as defined from time to

time in HIS

8.053 Volume 1 2.1,16

Please clarify if the solution will be deployed in the following types

of healthcare institutions:

Urban Health Centres, Polyclinics and dispensaries, PHCs, Medical

Colleges Please refer to section 10.3 of volume 1 of the RFP

8.054

Please also clarify that there is no additional functionality expected

for these institutions other than the one that is mentioned in

pages 99 to 232 of volume II Please refer response to query no. 8.005

8.055 2.2,21

Please provide a fresh diagram as it is shown only partly in the

tender document. Please refer corrigendum for details.

8.056 2.3,24

Will the blood bank system connect to the existing system or will it

replace the existing system? Please refer response to query no. 8.007

8.057 Will the system be connected to MedLEaPR or replace MedLEaPR? Please refer response to query no. 8.007

8.058

Will the system be connected to MEDISC-MS or replace MEDISC-

MS? Please refer response to query no. 8.007

8.059

Is there a requirement to carry out a Business Process

Reengineering and change study before implementing the system

envisaged in this project? Please refer response to query no. 8.007

8.06 3.3,32

Please clarify whether the authority for making decisions regarding

any issues in the implementation of the project be DGHS or

HSHRC. Please refer response to query no. 8.008

8.061 19/23/24,65/66 Is PACS required to be supplied as a part of the system? Please refer response to query no. 8.009

8.062 4.2.12.2,93/94

There are several external modules that are expected to integrate

with the system. However the functionality associated with most

of the modules is not a part of the Hospital Information System.

Kindly explain if it is necessary to integrate all these external

systems with the HIS in Phase I or does it need to be considered as

a futuristic requirement.

The system shall enable integration / data exchange to and from

any external application / database which will happen only

through a "Interface Component‟ by using a standard data

exchange protocol through a secure channel, utilizing the

"Interface component‟. IA is required to study the exact

requirement regarding the integration with HIS at the time of

implementation. The integration requirements should be done

from phase 2 onwards in progressive manner

8.063 Annexure 3,

Please confirm that the total number of locations where the sytem

is to be implemented is as follows:

1. Four Medical Colleges

2. 20 District Hospitals

3. 10 Sub Divisional Hospital

4. 9 CHCs

5. 10 PHCs

6. 2 FRUs Please refer to section 10.3 of volume 1 of the RFP

8.064 Volume II 2.2.2.14, Please explain the requirement NIL

8.065 2.2.11.15,



results. Repeat Query

8.066 2.2.11.17,



results. Repeat Query

8.067 2.2.11.19,

1. DICOM 3.0 typically includes SEND, STORE, QUERY-RETRIEVE

and MWL. Are these all services required to be included as a part

of the system to be provided?

2. Are all equipments capable and ready with interface for these

services?

3. Types of modalities / equipment and number at each location to

be specified along with DICOM compliance.

4. Is it right to assume that local Server with limited storage will

need to be provided at each location?

5. Would it be necessary to consider the option for scalable Central

data centre for consolidated data including images to be stored at

the central location. Please refer response to query no. 8.0015

8.068 2.2.11.23,

Deletion of images from PACS is strongly NOT recommended. Does

it mean archival? Please refer response to query no. 8.016

8.069 2.2.11.24,

Streaming of images is a proprietory concept. We suggest this to

be replaced with 'any technology with suitably fast retrieval' Please refer response to query no. 8.017

8.070 2.2.13,

Please clarify if the requirement is for birth registration or

intimation to the civil authorities of the birth Please refer response to query no. 8.018

8.071 2.2.14,

Please clarify if the requirement is for death registration or

intimation to the civil authorities of the death Please refer response to query no. 8.019

8.072 2.2.15.20, Please explain the requirement NIL

8.073 12.2.9,

Will Haryana state provide the SMS gateway and bear the charges

separately from the project? Please refer response to query no. 8.021

8.074 12.2.12,

Could you specify what devices are proposed to be used for

accessing the system through the handheld / mobile device? Please refer response to query no. 8.022

8.075 12.2.13,

Could you specify what aspects of the HIS are expected to be

integrated with SSDG/NSDG/MSDG/State Portal / National Portal?

Do these portals have specific standards for integration? Please refer response to query no. 8.023

8.076 Volume I & II General,

Some requirements are mentioned as - to be considered in future /

at a later stage. Please let us know if these should be budgeted in

the current quote. Please refer response to query no. 8.024

8.077 General,

There is a mention of the preventive services and promotive

services. There is no mention of the required functionality or MIS

requirement for these services. Can you please explain if these are

to be covered in the current project? Please refer response to query no. 8.025

8.078 General,

There is a mention of integration with Tally Accounting Package. Is

this the preferred accounting package expected to be delivered

and integrated with, in this project? Please refer response to query no. 8.026

8.079 General,

Are the requirements of a licenced copy of ICD10, SNOMED-CT and

other standards expected to be a part of the deliverables as a part

of the project? Please refer response to query no. 8.027

8.080 Training,

Please provide information on the number of persons to be

trained during each phase of the project Please refer response to query no. 8.028

8.081 Volume I Warranty ,138

Please specify the list of 3rd party hardware which HSHRC planning

to install on bidder supplied equipment.

This may be the existing hardware e.g. existing printer attached

to the IA provided desktop machine

8.082 7.8 Facility mgnt,142

Facility Management services hould be provided by IA for all

IT,Non-IT and other items /services being used by Hospital for

5years - Please confirm whether this FMS pertains only to IT,Non-

IT and services supplied by AI. The understanding is correct

8.083 Site Preparaion,126

Please provide Minimum hospital wise Bill of quantity for passive

cable,electrical cable,ACs (window / Split?) , civil works, OFC, etc.

Alternatively bidder may be allowed to quote unit price for the

above items and invoice on the basis for actual quantity executed.

Kindly refer to corrigendum for details. IA should make an

independent assessment and evaluation of the various user

settings in various type of facilities in the State of Haryana. The

IA will also include item wise rate in the financial formats for the

site preparation

8.084 ,

Please provide location-wise quantity of network switches(8-port,

16-port, 24-port, etc), or provide each building layout along with

location for end-user points. Alternatively bidder may be allowed

to quote unit price for the above items and invoice on the basis for

actual quantity executed.

The financial formats already include the provision of unit price


8.085 ,

Understand that central applications are to be installed on Hosted

environment. Please confirm whether HSHRC or HARTRON will

perform any re-installation of HIS in case hardware crash.

Alternatively, bidder may be allowed to quote seperately for such

re-installation/repair works.

Refer section 6.8.6 of Volume 1 of RFP for backup and

restoration service. It is left to IA what service it wants to avail

from DCSP and what to perform by self on backup and

restoration.

9.001 Volume I

3.2.2.3. Deployment Architecture,

Page 29 Project Management Kindly confirm the users for the Project management

The users of the Project Management essentially will comprise

of the State officials from DGHS, HSHRC, Health Department and

the designated resource of the PMU

9.002 Volume I


Page 29 Application Performance Monitoring

Could you kindly provide the details of the application

performance monitoring, So detailed specification provided

The IA has to propose and write scripts for managing and

monitoring the application and equipment service levels for the

components proposed by IA

9.003 Volume I 4.2.1. HIS Web Portal, Page 40 Static Web Content

Kindly clarify How many requests per day will be the load on this

site ?


Volume 1 of the RFP

9.004 Volume I 4.2.1. HIS Web Portal, Page 40 Static Web Content is mobile enabled web required ?

This is a futuristic requirement and system should adequately

support integration with such devices and their extensive use of

application as per requirement from the individual users

9.005 Volume I

4.2.1.2. Public Reports / Statistics

Page 41 Public Reports /Statistics

Will there be any authenticated access or everything will be

anonymous

The access has to be provided to concerned authorized official

by the Admin module

9.006 Volume I


Page 41 Public Reports /Statistics Apart from English which other language should it support

Please refer to section 4.2.2.3 point no. 15, page no. 78 of

volume 1 of the RFP

9.007 Volume I


Page 41 Public Reports /Statistics is mobile enabled web required ?

This is a futuristic requirement and proposed system should

adequately support integration with such devices and their

extensive use of application as per requirement from the

individual users

9.008 Volume I

4.2.2.1.2. Search Component, Page

42 Search Component Please confirm if search on unstructured data required ? Search is expected on unstructured data

9.009 Volume I

4.2.2.1.3 Payment Component, Page

43 Payment Component Which payment gateway needs to be integrated with ?

Currently the payment gateway is not envisaged to be

implemented

9.010 Volume I


43 Payment Component Any details of interfaces of payment gateway available ? Payment gateway isn't required.

9.011 Volume I

4.2.2.1.4. Interface Component, Page

43 Interface Component / Document Management How many external systems need to be integrated with ?

Please refer to s.no. 12.2.8 mentioned on page no. 222 of

volume 2 of the RFP

9.012 Volume I

4.2.2.1.6. Integration component,

Page 45 Integration Component

LeGIT - which protocol is used to integrate and any other interface

details available. Refer corrigendum for details of LeGIT.

9.013 Volume I


Walk-in patients), Page 50 Registration

Kindly confirm the average no of regisration do we expect per day

? Please refer corrigendum for details.

9.014 Volume I 4.2.2.2.2. OPD Page 52 OPD Kindly confirm how many OPD transactions do we expect per day ? Please refer corrigendum for details.

9.015 Volume I 4.2.2.2.2. OPD Page 55

The system should allow the inventory Management of

life saving drugs as well as other consumables Kindly illustrate of this requirement

This simply refers to maintaining inventory for life saving drugs

and other items/ articles/medical supplies under the pharmacy

functionality

9.016 Volume I 4.2.2.2.4. IPD

The system should allow the IPD

doctor………………..through their handheld devices or

console at the Nursing station.

1. Kindly confirm on the type of handheld.. Will it be 1 per nursing

staff , doctor or it would be per bed or ward,

2. Kindly confirm the authentication mechanism of the handheld

3. Kindly confirm the security of the handheld device

4. Kindly confirm on the connectivity options be available for the

handheld

5. Kindly confirm is the handheld / Nusring control to be provided

by IA

6. Kindly confirm the Touch functionalities will be required for the

Handheld / Nursing station

This is a futuristic requirement and proposed system should

adequately support integration with such devices and their

extensive use of application as per requirement from the

individual users

9.017 Volume I 4.2.2.2.5. Labour Room, Page 57

The system should allow registration record to be


admission counter operator and Nursing station

Kindly clarify on the no of nursing station per hospital, & how the

different nurses would manage the system in case it is common

console in nursing station

Refer to corrigendum of requirement of computer nodes for

details.

9.018 Volume I

4.2.2.2.6. Operation Theatre

(Surgery), Page 60

For Surgeons and Anesthetists, the option for using

handheld devices / Digital Pen or Digital Pad, ……

Kindly confirm is the handheld /Digital pen or PAD or equivalent

devices in the current scope

Do IA need to supply these for all / few of the hospital

This is a futuristic requirement. Implementation of these

devices are not envisaged at this moment but the proposed

system should adequately support integration with such devices

9.019 Volume I 4.2.2.2.11. Radiology, Page 65

The system should have integration capability for Picture

Archiving & Communication Systems (PACS), for Medical

Colleges and District Hospital

Kindly confirm the current PACS Solution at various hospitals &

Medical Colleges

Currently there is no PACS solution implemented across

hospitals and Medical Colleges

9.02 Volume I 4.2.2.2.18. Maintenance Cell

The system should allow the authorized hospital staff to

raise a complaint / request through the system in case of

any maintenance issues.

Kindly cofirm the total no of authorised personnel / staff to raise a

complaint

The no. of authorized personnel/ staff shall be decided by the

HSHRC at an appropriate stage

9.021 Volume I

4.2.2.3. HIS Core Application –

General Functional Requirements

Patients may send SMS to a pre specified number in a

pre specified format. On receipt on the SMS, the system

should send a SMS as response containing required

information, to patient/citizen mobile Kindly illustrate on this requirement

An illustrative requirement can be regarding enquiring about

one's own laboratory report. Actual use cases shall be decided

at the stage of implementation

9.022 Volume I


General Functional Requirements General Functional Requirements

Kindly confirm on the accessibility features required for the

differently abled persons & citizens available in the application.

The accessibility should comply with the Guidelines for Indian

Government Websites (GIGW)

9.023 Volume I 4.2.3. HIS Backend Support, Page 80

The HIS may integrate with the existing HR system to

achieve the functionality requirement

Kindly confirm the technology used for the existing HR system & if

some details is available for the same Please refer to corrigendum

9.024 Volume I 4.2.3.5. Document Management Document Management

Kindly confirm on Total number of documents with average size.

2. What would be the growth ?

3. Are old versions of documents required ? If yes, how many

versions ?

Since the solution shall find its applicability throughout the

process workflow across the hospital setting, therefore it is very

difficult to estimate the actual requirement. IA may consider the

no. of bed in a facility as a benchmark to make an estimate of

the requirement.

9.025 Volume I 4.2.4. Application Admin, Page 86 Authentication

1. Kindly confirm on the authenication mechanism of the handheld

/ nursing consoles

2. Kindly confirm the access mechanism in case some features

need to be accessed outside of hospital by doctor or any

authorized person

3. Are you looking for a two factor authentication if required.

1. This is a futuristic requirement

2. The authorized access channels will be internet and intranet

for within and outside the hospital facility

3. Two factor authentication is not envisaged

9.026 Volume I

4.2.4.2. Rights / Privilege

Management, Page 87 Rights / Privilege Management

1. Kindly confirm the users who would need the rights

management Services,

2. kindly confirm how RMS would be implemented for the

handheld / Mobile devices / Common console

1. IA is required to estimate the number of users on the basis of

no. of facilities and their types

2. This is a futuristic requirement, currently not envisaged to be

implemented

9.027 Volume I 4.2.5. MIS Reporting, Page 88 MIS Reporting

1. Kindly confirm on How many fixed reports

2. kindly confirm of the total reports what % will be adhoc reports

1. Please refer to section 4.2.5 of volume 1 of the RFP

2. The department can not provide a fixed number/% for the

adhoc report requirement

9.028 Volume I

4.2.4.3. Master‟s (Lists and Values)

Management

The system should have provision to export the list

values of the Master‟s list in any other MS office

application (like Word, Excel, PDF, etc.)

Kindly confirm do the IA need to provision for the productivity

suite (MS office application) at the end user PC.

Yes it is required irrespective of the type of office productivity

suite

9.029 Volume I 4.2.5. MIS Reporting, Page 88

The Reports generated by “Advance Analytics / BI”

system shall be made accessible through an interface to

be viewed by the designated users. Kindly confirm the users for the Advance Analytics / BI Systems Please refer response to query no. 1.001

9.030 Volume I


Services Authentication Services Is Directory service like Active Directory already available No. This said feature shall be provided by the LeGIT framework

9.031 Volume I 4.2.9. Search / Advanced Search Search / Advanced Search Kindly confirm if search on unstructured data required ? Search is expected on unstructured data

9.032 Volume I

4.2.12.2. Integration with external

applications and systems

Following are the key external applications which are

envisaged to be integrated with HIS, but not limited to:

i. Birth and Death

ii. MLC…

Kindly provide some more information on the these application &

the tehnologies used for the same & applications & systems for

defining and designing Integration architecture.

Integration with external systems will involve different levels of

integration depending upon type and architecture of external

applications. E.g. xml, csv, flat, api, web services etc.

9.033 Volume I

4.2.12.4. Integration with Mobile /

Handheld Devices


with Mobile / Handheld Devices to make the system

widely reachable and accessible

Kindly confirm are you looking for the web based mobile app or

the native mobile apps for the certain funtionalities Currently this is not envisaged to be implemented

9.034 Volume I

4.2.13. HIS Lite / Offline Application,

Page 97

The system should be capable to be customized to work

on handheld devices in future, which is envisaged to be

an expandable feature


the native mobile apps on various paltform Currently this is not envisaged to be implemented

9.035 Volume I

5.1. Application and other standards,

Page 101

Support for multiple industry standard databases with

ODBC, JDBC and Unicode compliance

Hope the requirement is to have "Support for industry standard

database with ODBC, JDBC and Unicode compliance" The understanding is correct

9.036 Volume I 5.3. Performance Metrics, Page 106 Scalability

Kindly confirm the scalaility of the LAN Users also , Current usres,

Growth % expected users after 5 years

Please refer section 5.3 of volume 1 of the RFP for details. It

clearly provides the number of internal users using the

application and growth % estimate pattern. Also refer to

corrigendum for number of users facility-wise.

9.037 Volume I 5.7. Testing Criteria

The IA shall also propose in the solution a staging

environment to be deployed at the Managed Services

Data Center

1. Kindly confirm on the Users / Load during the staging

environment

2. Hope the Staging environment has to be logically & Physically

seprate from the testing & production environment

1. The system shall be deployed in a staging environment to test

the functionality, performance and vulnerability testing etc. and

to check for anomalies if any during pre-production stage

2. IA has to propose the deployment architecture for staging

environment

9.038 Volume I 5.9. Data Loss Protection

They will also need to provide HSHRC with a modular DLP

program that offers capabilities across three main

vectors: data at rest, data in motion, and data at

endpoints.

Kindly clarify that the for DLP implemnetation at the end point do

the end point have an local internet connection, do they use the

public email services. So as to have an effective DLP at end point is

strongly sugested to only use the Centralized internet with proper

group policies & official email service such as MS exchange

provided thru the SWAN.

The bidder should propose a solution that best meets the RFP

requirement

9.039 Volume I

6.2. Virtualization and Cloud, Page

118

However, in case of extreme situations where the

existing infrastructure even after making a „Private

Cloud‟ is found to be insufficient, the usage of other

„Cloud‟ infrastructure may be allowed to manage the

additional load

Kindly illustrate the usage of other cloud infrastructure, are you

referring to Pubic Cloud. If So is IA propose the same now. All infrastructure is to be provided by HSHRC.

9.040 Volume I 6.3. Data Centre

The IA should assess, design and deploy the components

in identified Data Centre either in the ACTIVE-ACTIVE or

ACTIVE-PASSIVE mode in order to meet the project

requirements and SLA.

This Clause contradicts to the Page 99 Clause no , which states "HIS

Application integrated with a core database will act as decoupled

but yet single data storage. Since this data is centralized and is very

critical, it should be load balanced and clustered to ensure high

availability and reliability" we recommend for the both servers to

be active & in High Availability. IA to propose on clustering and load balancing.


The IA shall supply, install, configure and manage the

antivirus solution hosted at DC meant for the client

infrastructure including desktops and servers, outside

the DC but on the Haryana SWAN network

1. Kindly confirm the specification if any for the Antivirus Solution

2. Kindly confirm the no of users for which AV to be provided

3. will the AV for the Servers be provided by the DCP, if yes please

confirm which AV is used

Anti-virus for servers will be provided by DCSP. However,

Antivirus solution for the desktops/nodes shall be provided by

the IA.


Application and Database support services - Provide

administration, patches upgrade and update

management services for Application and Database at DC

Kindly confirm the no of years the upgrade required from date of

go live Please refer to corrigendum

9.043 Volume I

6.6. Summary of proposed IT

infrastructure at front end / client

side, Page 124

It is also proposed that the entire management of

computer resources, licenses, support and security

software management, upgrades, etc. will be managed

centrally.

1. Kindly confirm the number of years the upgrades are available.

2. Kindly confirm the HW & SW asset management/ Patch

management of the Client Infra need to be done with automated

tool

Kindly refer corrigendum for upgrades and updates. 1. For the

entire project tenure including the extended term if any or at

the time of exit management, whichever is applicable

2. Yes IA needs to propose a solution for the said RFP

requirement

9.044 Volume I

6.8.1.1. Virtual Server Hosting, Page

127

Industry standard technology, including VMware

Hypervisor

Kindly confirm is Vmware mandatory, can there be other

virtulizatrion paltform such as Xen Server, Hyper V. The DCp

should offer the all the leading hypervisor Refer section 6.8.1 of volume 1 of RFP

9.045 Volume I


127 RAM 24GB

Can we get a VM configuration with RAM more than 24GB, we may

require the same. For Additional RAM module 1 GB = 3 CIV shall be taken.

9.046 Volume I


127 RAM 32GB

Can we get a Physical configuration with RAM more than 32GB, we

may require the same. For Additional RAM module 1 GB = 3 CIV shall be taken.

9.047 Volume I

6.8.3. Operating system options with

support, Page 129 Windows Enterprise / Essentials

Windows Enterprise is no more available in the latest release of

windows Server it is windows Server 2012 R2 standard or

Datacentre

Accepted, the same stands modified as "Windows Sever 2012

R2 Standard or Data Center"

9.048 Volume I


support, Page 129 Windows Enterprise / Essentials

windows Essential is not a correct version equivalent to windows

Enterprise, windows essential is not suitable for Enterprise like

your, so kindly remove the same The terms of RFP remains unchanged

9.049 Volume I


support, Page 129 Microsoft Windows (License & Support)

Kindly Clarify what does mean by support, is it means that the

update & upgrades both are available Please refer to corrigendum

9.050 Volume I 8.7. Training Evaluation, Page 153 Office Suite

Kindly confirm on the Office productivity suite available with

HSHRC/ Hospitals

Yes it is required irrespective of the type of office productivity

suite

9.051 Volume I 9.1. Implementation Schedule

Phase 1 - The implementation is proposed to be

completed in 6 months time with stabilization period of

3 months. Total implementation time - T to T + 9 + 3 = T +

12 months

Kindly reconfirm the total implementation time for phase 1 is 6

Months + 3 Months = 9 months or 12 months Please refer to corrigendum


Phase 2 - The implementation is proposed to be

completed in 6 months time. Total implementation time -

T + 12 to T + 18 = T + 18 months


Months + Phase 1 = T+ 9 + 6 = T +15 months Please refer to corrigendum


The implementation is proposed to be completed in 6

months time. Total implementation time - T + 18 to T +

24 = T + 24 months


Months + phase 2 = T+9 + 6 + 6 = T + 21 months Please refer to corrigendum

9.054 Volume I

10.2 Annexure 2_ Indicative Bill of

Material

Medical Colleges / District Hospitals / Sub District Hosp -

Bills of Material - Server

Kindly add the following

- Operating System

- Database Software

The Bill of material specified in the RFP is just an indicative

illustration and is not a comprehensive format covering all the

components/aspects of the solution. Therefore IA has to ensure

to include all such components that make a complete solution

meeting the RFP requirements

9.055 Volume I


Material

Medical Colleges / District Hospitals / Sub District Hosp -

Bills of Material - Desktop

Kindly Confirm the following

- Detailed configuration of the desktop

- Operating System required, hope the Version of OS required

would be Entrpise edition

- Hope the Software Assurance / update & upgrade for the OS also

required like other software component

- Business Productivity suite Like MS office required The terms in the RFP remains unchanged

9.056 Volume II

4.3. Pre Qualification Criteria -

Mandatory

The Bidder / Consortium Partners must have valid ISO

9001: 2008; or CMMi level 3 or above certifications

Kindly clarify whether do you mean bidder / consortium partners

should have CMMI OR ISO 9001. We suggest that it should be both The RFP term is amply clear

9.057 Volume II

6.10. Undertaking on Provision of

Support for Software, Page 61

I/We as System Integrator do hereby undertake the

provision for ATS/Warranty support by OEM/OSV/IV for

all the primary components

Request you to kindly clarify

1. Hope ATS / warranty support includes the Updates / Upgrades

2. Hope OSV does not mean the FOSV & for OSV also the warranty

support need to be quoted

1. Please refer corrigendum for details.

2. Yes the understanding is correct.

9.058 Volume II

6.15. Undertaking from OEM on

Authorization of use of their OEM

products (MAF), page 66

We further endorse the warranty, contracting and

licensing terms provided by SI to HSHRC

It is not possible for OEM to endorse warranty, contracting and

licensing terms, Since we can not ensure the final bid response

from bidder to HRHRC, so request you to kindly relax The terms of the contract remain unchanged

9.059 Volume II

2. Pricing Summary (PART “B”)– Page

69 Data Center Service Components

There are no line items for the key components like

- Database Software

- Application Server

- Integaration Server

- Web Server

- Document Management Server

- Content Management Server

- workflow

- EMS & other application Softwares

The Data Center Service Components specified in the RFP is just

an indicative illustration and is not a comprehensive format

covering all the components/aspects of the solution. Therefore

IA has to ensure to include all such components that make a

complete solution meeting the RFP requirements

9.060 Volume I


Management Requirements Page

148

It is proposed that the Hospital Users and

Administrators would be divided in the following

groups

Please provide the breakup of the actual Users and the user Count

for different profiles. Please refer corrigendum for details.

9.061 Volume I

6.8.6. Managed backup and restore

services

This bundle provides full rights to use all Backup and

Replication agents (including MS SQL, My SQL and

Oracle databases) Please clarify on the replication agent?

Relevant information has been shared in section 6.8.6 of volume

1 of RFP.

9.062 Volume I


General Functional Requirements Additional Point

Kindly confirm that all the software licenses to be quoted are

enterprise verisons, genuine, perpetual, full use and should

provide upgrades, patches, fixes, security patches and updates

directly from the OEM. All the licenses and support (updates,

patches, bug fixes, etc.) shall be in the name of Health

Department, Haryana

All Licenses and support shall be in name of Government of

Haryana. Licenses shall be perpetual, full use and shall have

updates, patches, security patches and updates from OEM.

9.063 Volume I



we request to kindly add the requirement of the Web

Conferencing, Unified Communication to be integrated with the

HIS Application,this would bring the overall TCO for HSHRC The RFP requirement remains unchanged

9.064 Volume I



We request you to kindly add the requirement of a proper

Customer relation Maagement for the better management of the

critical data of the Citizen for the entire life cycle The RFP requirement remains unchanged

9.065 Volume I


General Functional Requirements Additional Points

We would request you to kindly include the Collboration Platform

for scenarios Like

- Provide Teleheath access to patients across demographics/

geographies for enhanced patient care and reduce travel between

affiliated health centers

- Collaborate with colleagues and respond to patients quickly with

unlimited access to files

- Improve quality of care with enhanced collaboration and

organizational productivity tools

- Communicate and collaborate more effectively with care teams

and patients

- one familiar user interface that lets them initiate and manage

email, messaging, phone calls, web conferencing, calendar items,

and audio or video conferences with a click of the mouse or a

simple voice command.

- Presence - This user interface also shows whether the people

they want to reach are available and the best ways to reach them,

alleviating many of the communication bottlenecks healthcare

professionals so often experience. This means they can spend less

time playing phone tag and more time caring for patients The RFP requirement remains unchanged

9.066 Volume I


General Functional Requirements Additional Points

Request you to kindly provide some more information on

Database Sizing, nothing much was described from Data size

perspective. We will require some details around Sizing.

IA is responsible for the sizing of solution components. Pleas

refer to corrigendum for details

10.001 Vol - 1 2.2 Page 21 Organization Structure of Health Administration Organization chart is not complete Kindly republish the complete organization chart Please refer corrigendum for details.

10.002 Vol - 1 2.3 Page 23

Real time access to information by citizens like

availability of beds, blood in blood banks etc. How do you want to achieve this? Through KIOSK?

This is envisaged to be implemented in Phase -1 through a web

portal

10.003 Vol - 1 3.2.1.1 Page 26

IA needs to submit a phase-wise Inception report, which

will serveas the foundation document for all activities

related to phase of the project Query is not clear

10.004 Vol - 1 3.2.1.3 Page 28

IA shall create and manage all necessary master files for

the proposed HIS Query is not clear

10.005 Vol - 1 3.2.2.1 Page 28

IA shall ensure bilingual support and other standard

formats for display All support is given in English language only.






10.006 Vol - 1 3.2.2.4 Page 30

IA must provide a centralized Helpdesk and Incident

Management Support from the Phase-2 Define the scope of Incident Management Support Please relevant RFP section for details

10.007 Vol - 1 3.2.5 Page31 The training material prepared will be owned by HSHRC The trained material prepared…?

Training material has to be formulated by the IA. The outcome

i.e. the training content ownership shall rest with the HSHRC

10.008 Vol - 1 3.3 Page 33

To manage, supervise and implement backend

computerization of Hospital Scope of work..?

This refers to the specific roles and responsibilities to be

undertaken by the stakeholder.

10.009 Vol - 1 3.3 Page 35

Submit hardcopies and softcopies of all deliverables

other …Application code may be shared as Soft copy only We do not share Application code

Please refer to IPR section provided in vol. 3 and any further

corrigendum issued by the department for details.

10.01 Vol - 1 4.2 Page 39 Audio / Visual Training Query is not clear

10.011 Vol - 1 4.2.2.1 Page 40 Static Web Content - Query is not clear

10.012 Vol - 1 5.3 Page 107

The system should be web 3.0 compliant to ensure

the HIS application works on various platforms,

browsers and resolution.

Whether vendor can choose Rich Internet Application (RIA) for

web layer such as Microsoft Silverlight / Java Server Faces or

restricted to use Web 3.0 based HTML standards only?

IA may choose to select the technical architecture and design an

optimum solution that best fits the RFP requirements and

comply to the standards as prescribed in the RFP. The solution

components chosen by the IA has to be supported with a

proper justification.

10.013 NA

10.014 Vol - 1 4.2.2.2.11. Page 65




For Storing Images from the modalities in different facilities is

there a separate SAN provisioned

Dedicated SAN for Image storage recommended owing to the

growing volume of images yearly

Bidder has to make an assessment and propose a solution to

meet the RFP requirement.

10.015 Vol - 1 4.2.2.2.11. Page 66

The application should have Streaming technology for

facilitating faster viewing of the images over the net (for

PACS)

Is the Image viewing restricted within the hospital or Teleradiology

required for remote reporting This is restricted to the hospital level only

10.016 Vol - 2 2.2.11. Page 144

The system should capture the test results directly from

the Radiology equipments, if the facility is available, and

provide an option for the Radiologist to enter the

investigation results/ summary in a pre-defined format,

with user friendly select features to the extent possible.

The Diagnostic workstations with Medical Imaging Monitors are

not mentioned

Recommended 2mp & 3mp greyscale & color monitors of the

likes of Barco for diagnostic purpose

IA to make an independent assessment of the functionality and

propose a solution that best meets the RFP requirements

10.017 Vol - 2 2.2.11. Page 144

The system should capture the test results directly from

the Radiology equipments, if the facility is available, and

provide an option for the Radiologist to enter the

investigation results/ summary in a pre-defined format,

with user friendly select features to the extent possible.

Is there a necessity for Advanced Visualization tools like 3D & CAD

for Radiologists

Integrated 3D solution can equip the Radiologist with advanced

diagnostic protocols & tools



10.018 Vol - 2 2.2.11. Page 145

The system should track the dispatch status of Radiology

test reports from the „Report Dispatch Counter‟, when

the Patient / relative collect the required reports / films

Does the images need to be given in Optical media and are Walk-in

films from other facilities entertained

Robotic CD/DVD burners will automate the process. Film

Digitizers can handle walk-in films and add to patient record



10.019 Vol -1 7.7 Page 140

Facility for providing any kind of assistance to all internal

as well as external Users regarding general information

related to healthcare services, facilities, timings, fees,

etc, along with information related to automated

modules / workflow in the application, interpretation of

any errors, functionalities and usage, etc.

The help desk is supposed to take questions regarding general

services provided by each hospitals from Patients too?

Helpdesk need to handle Complaints/Grievance redressal

regarding hospital services/staffs etc too?

The Helpdesk primary task is to support queries/ complaints of

Hospital services which includes answering questions of patients

10.020 Vol-1 9.1 Page 156

Phase 1 will include implementation of HIS in DC along

with 1 District Hospital (Panchkula), including one

attached hospitals within the district namely 1 CHC and 1

PHC. Additionally 1 Medical College is also proposed to

be implemented during the pilot phase. The

implementation is proposed to be completed in 6

months time with stabilization period of 3 months. Total

implementation time - T to T + 9 + 3 = T + 12 months

Please clarify if the proposed implementation period is 6 months

as mentioned in the description or 9 months as mentioned in the

calculation?

Please refer response to query no. 9.051. Kindly refer


10.021 NA

10.022 Vol - 3 16 Page 68 INVOICING AND SETTLEMENT SCHEDULE 2

2. Please provide clarity on ‘authorized’ as a process while

invoicing Authorized in this context means " Lawful and Certified"


3. More clarity on what ‘Payments Invoiced’ and ‘Previous

Performance’ means.

This clause refers to the invoices raised against services during

the implementation and Operations and maintenance phase.

Reference to adjustments and previous performance is on

account of the service levels maintained during the invoiced

period. Accordingly the service credits/debits shall be decided.


5. More clarity on ‘Prejudice the objective of the project’ is

required.

The intent of the clause is that in case of the consortium partner

arrangement. The lead bidder should pay their partners in a

timely manner and should not be unfair to them if they have

delivered services as per their defined roles and responsibilities.

As this would impact the delivery of the project.

10.025 Vol - 3 17 Page 74-75 Pre Go Live & Post Go live

1. Please confirm if our understanding on Billing is correct as given

below:

Pre Go Live – 60%

Post Go Live – 40% (For 1st Phase Only)

30% for remaining phases.

O&M: 10% for the remaining phases.

2. Please confirm if E-mail can be considered as a mode of written

communication as well in addition to the written letter.

3. All Force Majeure Points need to evaluated in agreement with

the operations.

Kindly refer to corrigendum for details. 1. Billing for the Pre Go

Live and Post Go Live shall be consistent in terms of the

percentage weights allocated to those specific stages within the

phases.

2. Yes

3. The terms in the contract remain unchanged

10.026 Vol - 3 13.8 Page 59 General Obligations of the Implementation Agency

Please clarify what difference in terms ‘notice of exit’ and ‘normal

termination’

Clause 13.8.4 has to be read along with the clause 13.8.5 for its

meaningful use

10.027 Vol - 3 14.2 Page 62 Audit Notice and Timing

3.Billing and payments should not be delayed due to audits which

are planned after every 6 months

The referred clause amply clarifies that "the conduct of such

audits with the lowest levels of inconvenience and disturbance

practicable being caused to the "Implementation Agency".

10.028 Vol - 3 14.2 Page 62 Audit Notice and Timing

4. The facilities mentioned for audit are HSHRC facilities and not IA

unless there is any work carried on from our site.

This shall be applicable to all the facilities including the HSHRC

and IA's facilities as required by the Statutory bodies.

11.001

Volume 3, Article II sec – 3.3 Pg.19 Period of Agreement Period of AgreementRequest the purchaser to be clear on the term whether it is 6

years or date of signing =2 implementation=5 which is 7 years. ?

The project tenure is a period of 6 years including 2 years of

implementation and 5 years of O& M from the date of phase-1

Go-Live. There is one year of overlap as O&M of 5 years starts

from completion of Phase-1 which is of 1 year.

Financial Issues. Financial Issues. Kindly refer to corrigendum.

Terms of payment and service credits and debits. Terms of payment and service credits and debits.

The RFP terms and conditions shall prevail

11.003

Volume 3, Article IV sec- 5.3 pg-26 Tax Tax

Prices shall be exclusive of taxes & the same shall be borne by

HSHRC. Further any increase/ decrease in existing taxes or any

newly introduced taxes shall be to the account of HSHRC.The RFP terms and conditions shall prevail

11.004

Volume 3, Article IV sec- 5.4 pg.- 27 Liquidated Damages Liquidated Damages

Request limited damages to be 0.5% of the value of the delayed

deliverable per week which shall not exceed 5% of the value of

the delayed deliverable, provided the said delay is entirely &

solely attributable to Bidder. The RFP terms and conditions shall prevail

11.005

Volume-3, Article V sec 6. Pg-28 Breach, Rectification, Termination Breach, Rectification, Termination

Need to make the termination clause reciprocal one for each

party for breach of any terms and conditions of this agreement by

giving 30 days advance written notice, provided the breach is not

cured during such notice period. In this clause DGHS shall be

changed to HSHRC. The RFP terms and conditions shall prevail

11.006

Volume-3, Article VI sec 7.1 Pg.-30 Warranties Warranties

Need to add the standard form of warranty with disclaimer and

also insert appropriate provisions pertaining to exclusions &

remedies for warranties. We cannot accept to the paragraph

which suggests that project assets will be free from

encumbrances and defects mentioned in sub sec 3 (b) under 7.1.

If there are any defects we shall rectify them.


Volume-3, Article VI sec 7.2 pg.-32 The terms of RFP remains unchanged

Volume-3, Article VII sec 8.1 (4) Pg. 36


Request Purchaser shall make payments within 30 days of receipt

of invoices. Delay in payment shall attract interest. Any disputes

in the invoice shall be notified to SI within 10 days of Purchaser

receipting invoice failing which the invoice will be deemed

accepted. Any invoice remaining unpaid shall be treated as a debt

owed by HSHRC to the bidder and the bidder shall be, without

prejudice to any other remedies is, entitled to recover it as such

with a monthly interest of 2% above the prime lending rate of any

commercial bank.

Need to insert appropriate provisions pertaining to exclusions &

remedies for indemnification. And also We cannot accept for any

deficiency in services.

Volume 3, Article IV sec- 5.1 pg-26

11.002

11.007

11.008

Volume 3, Article VI sec-7.3 pg.- 34 Limitation Of Liability Limitation Of Liability

Liability of either party shall be limited to the amount paid by

HSHRC during the preceding twelve months (that gives rise to

such liability as of the date the liability arose.) Neither party shall

be liable to the other for any special, indirect, incidental,

consequential (including loss of profit or revenue), exemplary or

punitive damages.The terms of the contract remain unchanged

Following need to be added to this clause : NA

1. Audit should be at the cost of HSHRC Agreed

2. By giving at least 15days advance written notice and subject to

confidentiality and security requirements as specified by the

bidder. The terms of the contract remain unchanged

HSHRC should ensure that such auditors are not competitors of

the bidder This query is irrelevant

1. Need to have a provision to protect Bidder’s Pre-Existing and

third Party IPR The terms of the contract remain unchanged

2. Any modifications & customizations to Bidder’s Pre- Existing

shall be owned by Bidder. The terms of the contract remain unchanged

License to Bidder’s product (if any) shall be subject to a separate

license agreement executed by the parties.The terms of the contract remain unchanged

11.011

Volume 3 ,Article VIII sec 9 Pg. 40 Confidentiality Confidentiality

This clause needs to be mutual to protect the bidder’s

Confidential information. The Confidentiality obligations shall

survive the expiry or termination of the agreement between the

Bidder and the Purchaser for a period of two years thereafter.

Need to add a clause on exclusions. The terms of the contract remain unchanged

11.012

Volume 3 Article VIII sec 9.13 Pg. 47 Force Majeure Force MajeureRequest the provisions related to Force Majeure of PBG to be

deleted as Force Majeure applies to both the parties.The terms of the contract remain unchanged

Any uptime requirements under this arrangement shall be subject

to standard downtime provisions. The terms of the contract remain unchanged

The overall cumulative penalty under the SLA Provisions shall be

limited to 1% of the contract value and shall be levied only if

delay is for returns solely and entirely attributable to the Bidder.The terms of the contract remain unchanged

11.014

General Deemed Acceptance Deemed Acceptance

Need to add a clause on Acceptance of Deliverables including

deemed acceptance in event of customer not giving the

acceptance certificate or on completion of acceptance or if starts

using deliverable in live environment before giving such

acceptance certificate. The terms of the contract remain unchanged

11.015

General Non employment Non employment

Non employment: Need to incorporate a clause stating either

party shall not employ or offer to employ any person of the other

party, during the subsistence of this Contract and until a period of

24 months has expired after the termination or expiry of this

Contract. The terms of the contract remain unchanged

11.016General Training Manuals Training Manuals

Training material and all the manuals mentioned in RFP shall be

provided in soft copies.

In addition to the soft copy a hard copy of the training material

shall also be required

11.017 Vol II

Pg no:103

Section: 2.2.1. Registration (Online & Walk-in patient) Registration (Online & Walk-in patient)

The system should provide editing option to edit the patient

details to Registration desk operator after the patient is/was

registered.

The requirements shall be finalized at the time of

implementation

11.018 Vol II

Pg no:107

Section: 2.2.2 OPD OPD

The system should provide the previous prescriptions to doctors

in a single click on button or any other quick manner for the

repeated patients.

The suggestion is noted however the exact applicability of the

functionality shall be analyzed with the successful bidder at the

time of implementation

Service Level Agreement uptime /penalties

Audit, Access and Reporting Audit, Access and Reporting

11.010

11.013

Volume3,

Schedule-VIII Article VI Sec

6.1…6.2.3. pg. 88 …105

Service Level Agreement uptime /penalties

Volume 3, Article VII sec 8 Pg.- 36 Intellectual Property

11.009

Volume 3 ,Article VI sec-7.5 Pg.-35

Intellectual Property

11.019 Vol II

Pg no:107


The System should provide review date for the doctors for

prescribing to the patients after the medication given by them.




11.020 Vol II

Pg no:107


The System should provide review date for the doctors for

prescribing to the patients after the medication given by them.




11.021 Vol II

Pg no:107


In case of investigation given by doctors, the system should

provide the investigation result in the same screen




11.022 Vol II

Pg no:107


The system should provide options for retriving patient's

general/systemic examination




11.023 Vol II

Pg no:121

Section: 2.2.15 Pharmacy Pharmacy

The System should display the stock in the division of expiry

date(Can display red for short expiry and etc.,) depending on the

day of expiry




11.024 General General Query HMS (Patient Data)

Please mention the Average Number of OP / IP Patient in Each

hospital per day. Refer Corrigendum

11.025 General General Query HMS (Patient Data) Please mention the Peak time details.

Peak time is expected to be 8.00 AM to 2.00 PM. The peak hour

definition should be configurable in the system


Please mention the Peak time load percentage. (Example :

Morning 7:00AM to 11:00AM) Please refer response to query no. 11.025


Please mention the Number of state / District / Institution level

users. Please refer corrigendum for details.

11.028 General General Query HMS (Patient Data) Please mention the Expected number of user id in the system. Please refer corrigendum for details.

11.029 General General Query HMS (Patient Data) Please mention the Maximum number of user during peek hours. Service availability at all hours is expected to be 100%


Please mention the Medical equipment interface details (Total

Model of unique models) Unit wise cost for equipment integration to be provided by IA

11.031 General General Query MIS (Administrative Forms) Please mention the Total Number Institutions. Please refer to Chapter 2 of volume 1 of the RFP

11.032 General General Query MIS (Administrative Forms) Please mention the Total Number of Daily / Monthly forms.

The successful Bidder in consultation with HSHRC to devise MIS

plans

11.033 General General Query MIS (Administrative Forms) Please mention the Total Number of Reports. Please refer RFP for details

11.034 General General Query MIS (Administrative Forms)

Please mention the Number of State / District / Institution level

users. Please refer corrigendum for details.

11.035 General General Query MIS (Administrative Forms)

Please mention the Peak time details. (Example : Last & First

week of the Month) Service availability at all hours is expected to be 100%

11.036 General General Query MIS (Administrative Forms) Please mention the Total Number of Users Please refer corrigendum for details.

11.037 General General Query Other Module

Please mention the Non HMS Module Sub module requirements

details(Example : Finance, Payroll etc).

Please refer to Section 4.2.3 for details on other modules in

Volume 1

11.038 General General Query Infrastructure Please mention the Current SDC infrastructure details.

Data center Infrastructure services as required by IA to run the

application is provided in section 6 "Infra Structure

requirements " in Volume 1 of RFP.

11.039 General General Query Infrastructure

Please mention the Total Server Racks that can be hosted in the

SDC.




11.040 General General Query Infrastructure Please mention the Max Power per Rack allowed in the SDC.




11.041 General General Query Infrastructure Please mention the Max Rack Size allowed in the SDC.





Please mention the Primary SWAN Connection bandwidth at

server end / client end. IA needs to provide bandwidth sizing required for SWAN.

11.043 General General Query Infrastructure Please mention the Firewall facilities available is SDC. Refer section 6.8.4 of volume 1 of RFP


Please mention the Public IP bandwidth along with NAT facilities

available in SDC.

IA needs to provide bandwidth sizing required for Public

bandwidth.

11.045 General General Query Infrastructure Please mention the Name server facilities available in SDC. Name server facility available at Data center


Please mention the Available Server, Storage hardware / Software

and AMC / Warranty details.

Data center Infrastructure is provided as service. Refer section

6.8.1 of Volume 1 of RFP


Please mention the Available Desktop Software and AMC /

Warranty details.




Please mention the Available Printer & UPS AMC / Warranty

details. Please refer to Annexure 1 of volume 1 of the RFP

11.049 General General Query Infrastructure Please mention the Available Network AMC / Warranty details.



11.050 General General Query General

Please mention the Help desk support details. Example : (24/4) –

Morning 8:00AM to 8:00PM. Please refer to Section 4.2.15 in Volume 1


Please mention the Maximum number of HIS Portal expected

number of patients hits per day. (Patient / General visitor).


Volume 1 of the RFP


Please mention whether the system should support multi-lingual

interface (minimum Hindi and English) as per localization and

language technology standards (Can you please list of input/

output fields required in Hindi)






11.053 Pre Qualification

Section 4.3

Page No: 26



CMMI level Certification Please increase the criteria that the bidder should be CMMI Level

5 cecrtified



Section 4.3

Page No: 26



ISO 27001:2005 Please include the criteria that the bidder should be ISO

27001:2005 certified



Section 4.3

Page No: 26



ISO 20000-1:2005 Please include the criteria that the bidder should be ISO 20000-

1:2005 certified



Section 4.3

Page No: 27

The Bidder / Lead Bidder of Consortium should have an

annual turnover of at least INR. 100 Crores from the IT

Business and operations (System Integration Services,

Software Development Services, Hardware supply,

installation, commissioning, and facilities management

services) during each of the last three financial years (i.e.

2010-2011, 2011-12, 2012-13), with positive net worth

and profitability in last 2 years.

Annual Turn Over

Please increase the turnover criteria to 500 crores The RFP condition remains unchanged

11.057 Technical

Page 29

4.4.1 pt 1

1. Past Track Record of the Proposed Product/Package -

(Domestic and / or International) based on successful

steady operation of such product / solution for a period

of at least six months

Operation on virtualized or cloud computing

environment: (2 Marks)

Cloud Computing

Please change it as an existing or future project The RFP condition remains unchanged

11.058 finance Vol 2, page no 16, clause no 3.13 Addition to existing format Earnest Money Deposit

1.) EMD from any scheduled bank should also be accepted.

2.) Notwithstanding clause to be added at the end of the BG

format.

1. It shall be acceptable

2. BG format shall be provided in the corrigendum

11.059 finance Vol3, Page no 25, Clause no 5.3 Taxes

We suggest that, the taxes should be as applicable as on the date

of billing. i.e. In case of any changes / increase in taxes or

statutory duties or new taxes are introduced during the contract

period the additional costs/ benefit should be on HSHRC. The terms of the contract remain unchanged

12.001 Volume II


Point 4.1.4.


System




users."



System.

Please refer section on Scalability in volume 1 of the RFP

12.002 Volume II














Please confirm our understanding is correct. Please refer response to query no. 5.025

12.003 Volume II







platform. The RFP condition remains unchanged

12.004 Volume II




of breed solution:










- Association of the key words with the documents The RFP condition remains unchanged

12.005 Volume II





etc.).





applying annotation and annotations should get stored in DMS." The RFP condition remains unchanged

12.006 Volume II











12.007 Volume II










Please confirm. The RFP condition remains unchanged

13.001 Volume I

3.2.2.1. Compliance to Standards,

Page no. 28

The IA shall ensure bilingual support and other standard

formats for display, calculate and transmit data

a) Please confirm whether bilingual support will be for labels only

and not for Data Entry.

b) Request you to please elaborate more on the standards for

Display, Calculate and Transmit






13.002 Volume I

3.2.2.1. Compliance to Standards,

Page no. 28

The IA shall ensure adherence to all relevant e-gov

standards defined by Government of India (GoI) from

time to time

Request you to please elaborate on the eGov standards that shall

be applicable as on today. Please refer section 5.2 of volume 1 of the RFP

13.003 Volume I Page 28, Point x

The IA shall create and manage all necessary master files

for the proposed HIS.

We request you to please clarify what does "Master Files" mean. If

it is related to Master Lists of the system, the functionality will be

provided but IA cannot create and maintain data for the same as it

is related to individual institution and departments within the

hospitals/clinics. The RFP condition remains unchanged

13.004 Volume I Page 29

The IA shall be responsible for facilitating HSHRC in

provisioning of redundant broadband connectivity at the

project locations

We request you to please elaborate on what will be actual service

required from the IA. Kindly refer to corrigendum


The IA shall be responsible for Procurement Installation,

configuration and commissioning of end user computing

infrastructure at the project locations comprising of all

hardware, system software, application software and

any other software including necessary site preparation

of hospital facilities considered for implementation

We request you to please clarify as to what is included in "site

preparation of hospital facilities" Please refer to section 6.7 of volume 1 of the RFP


Interface with external applications and delivery

channels for to and fro seamless flow of data /

information

By this clause we understand that IA will be responsible for

providing a standard API and a schema for exchange of data to and

fro. No other changes like altering the core DB schema or

Application functionality need to be undertaken. Request you to

please confirm the same. No process level integration is envisaged


Laboratory/ Radiology reports availability on the web

along with bill details with proper authorization and User

authentication is proposed to be made available in Phase

2 of project implementation

We request you to please clarify on "Authorization". What kind of

authorization is required? In case of staff logins will already be

existing with rights to view web based Laboratory/Radiology

report. In case of Patients how is the validation of the patient

accessing the report to be done? Is there a registration module for

patient to be provided, if yes what kind of checks would be

required in order to validate the identity of the patient.

IA has to work out details and finalize the requirement in mutual

consultation with the HSHRC at the time of implementation


1. The system should have provision to track requests

from various departments like OPD, IPD, Emergency,

Labour room, OT, etc. The system should also have

provision to track ambulance requests from outside

Hospital as well, if required. The system should track all

internal and external requests through a separate

referral ID.

2. In case the Patient is outside Hospital, the call made to

the ambulance helpdesk (102) should be tracked in the

system. The provision of requesting ambulance services

through Web Portal and SMS at later stages of project is

also proposed.

Our understanding is that tracking here means some operator shall

manually update the system if the request is through a phone. For

SMS and Web it can be automated. Please confirm the same Yes the understanding is correct


The system should support multi-lingual interface

(minimum Hindi and English) as per localization and

language technology standards for National e-

Governance plan defined on the e-Gov standards and

guidelines published by Government of India.

With multilingual we understand that only labels and portal

information will be bilingual. All data entry will be in English only.

Request you to please confirm our understanding.







physical storage room will be provided by the hospital

administration, however the IA is required to create

logical storage partitioning, as reflected in the system

also.

Our understanding of logical storgage partitioning is a plan on

paper. The actual storing infrastructure like shelves or cabinets will

be provided by the respective hospitals/clinics. Request you to

please confirm on the same.

Yes the understanding is correct







local server within each Hospital premises.

Request you to please confirm the functionality required as a part

of the HIS Lite Application. The functionality is already spelt out in detail in the RFP

13.012 Volume I 7.2. Support Requirements Page 134

The support will address all user level queries, fixing

bugs, enhancements, changes to configurations,

customizations, patch updates, upgrades, database

administration, security etc.

We request you to please define enhancements and

customization.

These are enhancements and customization to the HIS

application as and when required in case of severe issues


System Administration, Maintenance and Management

Services. This shall include co-ordination with data

center service provider which will cover Hardware &

software Infrastructure i.e. Servers, Operating system,

firewall, IPS/IDS etc. at data Center and Disaster

Recovery Center. along with Operating system Network

Management Services

Our understanding is that IA shall provide inputs to the data

Centre service provider for any hardware or software provided by

them. IA shall provide hands on maintenance only to the software

and hardware that is procured as a part of this contract.

For any issues with services provided by DCSP, the same will be

taken care by DCSP. For software and application provided by IA

under this project all O&M responsibility will be responsibility of

IA.


We request for a clarification. Please confirm whether our

understanding is same as yours. NIL


a) 1 resource at each medical hospital and district hospital for

support service means for the entire 5 years support period Yes the understanding is correct


We assume that seating, power, network and phone connectivity

will be provided to these resources Yes the understanding is correct


b) 9 resources for IT support services means total 9 resource to do

management of all the disctricts. Request you to clarify as to

where do they need to operate from and We assume that seating,

power, network and phone connectivity will be provided to these

resources

The resources will be deployed as per the implementation plan

and the seating and others will be provided for


c) Please clarify the statement 55 resources including the one

point contact at district hospital and mdeical college The understanding is correct


d) Our understanding is that handholding resources are apart from

the above mentioned resources and the period is from the day a

particular location goes live. The understanding is correct

13.020 Volume I

7.7. Helpdesk Support / Incident

Management Services, Page No: 139

Under this section, point no 4 & 5 says that: 4. Shall

operate from 8AM to 8PM on every business day i.e. 6

days a week; if necessary it should be also available on

Holidays as per prior information and demand. The term

Holiday would include all public / government holidays

as well as weekends. 5. Shall also operate during late

hours on demand; if necessary. The term late hours

would mean time period of 8PM of current day to 8AM

of the next day, on all working days and Sundays.

In these points, we would like to know the estimated number of

days (in addition to 6 days a week) where helpdesk may be

required to operate during holidays so that all the bidders have

common bench mark to consider while estimating the costs.

Deployment of HIS application is a critical to Patient care and

hence there might be a need to provide services beyond what

has been prescribed however the IA has to make an assumption

to meet the requirement

13.021 Volume I Page 142 Facility Management Services

We request you to please clarify the exact scope of work under

facility management services. The current services listed are more

to do with IT system management or are very generic. In order to

estimate/plan resource we would require more specific details on

the services that IA shall be responsible for. Please refer to clause no. 7.8 of Volume 1

13.022 Volume ISection 8 - Training Requirements,

Page No: 144

General clarifications required with respect to training

requirements given under this section.

We understand the importance of training in projects of this kind

and magnitude. Hence we would like some additional clarity on

few points (as given below) which will be helpful in providing a

common platform (for all bidders) for providing an estimated cost

of training.


13.023 Volume I

Section 8 - Training Requirements,

Page No: 144



i. Who provides the space for training, refreshments during

training ? The space for training will be provided by HSHRC

It is proposed that atleast 1 resource should be deployed

at each District Hospital and Medical College, who will

manage the support services at the district as well as all

locations under it, as and when needed. This resource

should be supported by additional staff of atleast 9

resources who would manage the IT support services,

handholding, incident management, etc. at all locations

related to that district. This additional manpower of 9

resources should be deployed in Phase 2 of the project.

In subsequent phase of implementation the support

manpower should increase to minimum of 55 resources

including the one point contact at District hospitals and

Medical College. The deployment of the handholding

resources shall be strictly as per the implementation

plan. The IA shall deploy resources for providing

handholding services at medical colleges for a period of

minimum 3 months, for 2 months at District and Sub-

District hospital and 1 month each at the CHCs and PHCs

13.024 Volume I


Page No: 144



ii. Who will be providing the machines for training participants for

hands-on-training ? Please refer to clause no. 8.5 of Volume 1

13.025 Volume I


Page No: 144



iii. Is the required audio-visual content to be developed by IA is

only for HIS application training or for some additional things as

well ? The understanding is correct. It is for the HIS application.

13.026 Volume I


Page No: 144



iv. What is the tentative number of locations and levels (At

district level, or in each CHC, PHC as well ) at which the training is

to be conducted ?

Please refer to section no. 8.5 of Volume 1. The training shall be

conducted in State Health Institute of Family Welfare, Sector 6

Panchkula for Phase-1 for Panchkula Faciltiies. Rest trainings will

be conducted at the respective medical colleges and district

hospitals of the facilities for the respective district.

13.027 Volume I


Page No: 144



v. What is the estimated number of users in each of the 3 user

groups which are to be provided with the training ? .Kindly refer corrigendum for details of number of users.

13.028 Volume I


Page No: 144



vi. What is the phase-wise coverage of end users to be convered

during a training session ? Kindly refer to corrigendum.

13.029 Volume I


Page No: 144



vi. What is the time period for which training needs to be

provided ? It is mentioned that training to be provided on quaterly

basis. So based on total period we would arrive at total number of

application trainings to be given (whether for complete 5 years or

only 1st year)

The training period has to commensurate with the

implementation schedule. Please refer to clause no. 8.5 of

Volume 1

13.030 Volume I

Section 7.7. Helpdesk Support /

Incident Management Services Additional information required

Please provide us with the Number of helpdesk operators to be

provided.

The requirement is of a SPOC so that incident management

occurs seamlessly. Central helpdesk is required from Phase-2

and IA has to assess the no. of helpdesk operators based on the

incidence of calls


It would be the IA‟s responsibility to set up the entire

Infrastructure helpful in providing successful training to

all Hospital staff and Health Administrators like,

computer, network, LCD projector, printed course

material and Utility Software CDs( optional) etc.

We request you to clarify the location for the training. Will each

there be one location for each district? Please refer response to query no. 13.026

13.032 Volume I 9.1 Implementation Schedule

Under this section, table which details the timelines and

deliverables for Phase 2 says that,

In this we would like to get a clarity on the final timelines given for

stage 1 and stage 2 in Phase 2. Please refer to section 9 of RFP volume 1

13.033 Page No: 158 & 159

i. Stage 1 - Testing and UAT : T + 62 weeks (3 Months)

ii. Stage 2- Commissioning and Go-Live :T + 76 weeks (2

months).

According to our understanding, phase 2, Stage 1 should get over

in 60 weeks if 3 months is the time period. Similarly, Stage 2 of

phase 2 should get over in 72 weeks and not 76 weeks since the

timelines for phase 2 is 6 months and not 7 months. Please

confirm.

Please refer to the corrigendum

13.034 Volume I Page 165 10.2 Annexure 2_ Indicative Bill of Material

We request you to please provide the quantity for UPS, Antivirus,

Lan Setup

The IA has to study and analyze the requirement. Also refer

corriegndum for details of networking components.

13.035 Volume I Page 165 10.2 Annexure 2_ Indicative Bill of Material

At MC, DH, SDH what is the scope of deploying mini DC. What will

be the responsibility of IA in terms of security, firewall, FMS,

Operating system, data storage etc. There is no reference to mini DC in the RFP

13.036 Volume I

Section 10.3 - Annexure 3_ List of

Deployment Locations (FRUs) Page

No: 168 List of deployment locations

Please indicate the phase in which each of these locations go live.

Since the phasing plan and implementation schedule given earlier

do not indicate when the Sub district hospitals, FRUs and CHCs in

districts other than Panchkula get live. Please refer to section 9 of RFP volume 1

13.037 Volume I

RFP Volume - 3, Section 3.8.2(i) - Use

of Project Assets and Point No. - L,

Page No: 22 and RFP Volume -1,

Section 5.4.4 - IT Refresh Policy Point

No. - c, Page No: 108

Vol 1 indicates that hardware is to be transferred to HSHRC at end

of contract. Vol 3 indicates that ownership of hardware is

transferred to HSHRC within 30 days of acceptance. These 2

statements are conflicting. Please clarify.

Conditions mentioned in vol.3 shall prevail as this refers to the

ownership and transfer of asset to HSHRC in terms of entries to

the departments asset register. Whereas still the IA shall be

responsible for providing the operations support in terms of

ATS, AMC etc.

13.038 Volume I General Volumetrics

Please provide details on the following:

1.No of patients getting registered everyday

2.No of certificates generated everyday

3.No of departments in each of the hospitals. Please refer to point no. 2.018

13.039 Volume I General Data Migration

Request you to please let us know if there is any data migration

that needs to be done. No Data Migration required

13.040

Volume II 2.5 Payment of tender fees of Rs.20,000.00 (Rupees Twenty

Thousand only by demand draft drawn in favour of ED,

HSHRC, Panchkula, Haryana.

We request you to please clarify whether the demand draft has to

be drawn in favour of ED, HSHRC, Panchkula, Haryana. Also since

with respect to tender fee there are no specific bank details

mentioned, hence we are assuming that we can go ahead with

scheduled bank.

The understanding is correct

13.041

Volume II 2.5 PBG We request you to please clarify whether PBG needs to be payable

at Chandigarh or Haryana. The PBG to be payable in Chandigarh and Panchkula

13.042

Volume II 2.5 PBG We request you to please share the format in which PBG needs to

be submitted. Also would request you to confirm if we can add the

following clauses in the bank guarantees (EMD BG & PBG):

NOTHWITHSTANDING ANYTHING CONTAINED HEREIN:

I. OUR LIABILITY UNDER THIS BANK GUARANTEE SHALL NOT

EXCEED Rs XXXXXXX (Rupees XXXXXXXXXXXXX only). II. THIS

BANK GUARANTEE SHALL BE VALID UPTO XXXXXXXXXX (EXPIRY

DATE)

III. IT IS CONDITION OF OUR LIABILITY FOR PAYMENT OF THE

GUARANTEED AMOUNT OR ANY PART THEREOF ARISING UNDER

THIS BANK GUARANTEE THAT WE RECEIVE A VALID WRITTEN

CLAIM OR DEMAND FOR PAYMENT UNDER THIS BANK

GUARANTEEON OR BEFORE XXXXXXXXXXXX (EXPIRY DATE)

FAILING WHICH OUR LIABILITY UNDER THE GUARANTEE WILL

AUTOMATICALLY CEASE.

Sanction clause

Presentation of Documents that are not in compliance with the

applicable antiboycott, anti-money laundering, anti-terrorism, anti-

drug trafficking, export denial or economic sanctions laws,

regulations or orders is not acceptable. Applicable laws vary

depending on the transaction and may include United Nations,

United States and/ or Local Laws.


13.043

Volume II 4 Notes under the Financial Bid

format

IA shall provide a separate Unit Rate Quote for

development of interfaces and integration with the

existing and the functionalities that are proposed to be

implemented at a later stage as desired by the

competent authority at HSHRC

The effort required for development of interfaces depends on the

nature of interface to be developed and the external system with

which the interface is to be developed. We request you to provide

the details of the external system so that effort may be estimated

and unit rate provided

All possible external systems are mentioned in the RFP, the IA to

study and assess the same

13.044

Volume II 4 Notes under the Financial Bid

format

IA shall provide a separate Unit Rate Quote for

implementation of HIS for each of the health institutions

including PHCs and CHCs

We understand that the Bill of Material for each health institution

for purposes of providing a unit rate is as given in Vol 1, Annexure

10.2. The last item in this BoM is redundant bandwidth

connectivity. Please indicate the period for which this bandwidth

connectivity should be included for purpose of providing the unit

rate Bandwidth connectivity for the entire duration of project should

be envisaged

13.045

Volume II 4.3 Pre-Qualification: Mandatory The Bidder/Consortium Partner‟s shall not be under a

declaration of ineligibility / banned / blacklisted for any

statutory and/or performance reasons, by any

Government entity in India as on last date of submission

of the Bid

We request you to please clarify whether this is mandated for both

Bidder and all Consortium Partners or this is mandated for either

of them.

It is mandated for both Bidder and Consortium partners

13.046

Volume II 4.3 - Pre Qualification Criteria -

Mandatory

Under this section, point no 1 (in notes) given at the last

in the table says that: Each member in the consortium

must be responsible for minimum one aspects of the

defined scope. Also, no further sub-contracting will be

allowed during any stage of the project implementation.

We would like to request that named Sub-contracting be allowed

atleast for non-core jobs like training, technical field support etc.

The complete ownership of such activities would still be with the

Implementing Agency (IA).

Kindly refer to corrigendum.

13.047

Volume II 4.3 - Pre Qualification Criteria -

Mandatory

Recommendation from our side. We would like to recommend that you should consider adding the

following clause in the pre-qualification. "Bidder or any

Consortium Member should not have been terminated for non-

performance by any Government agency at State / Local / Centre

or World Bank in the past".

The terms in the RFP remains unchanged

13.048

Volume II Section 4.4.1 - Technical Evaluation

Criteria with marks Point 5

Under this section, point no 5 (in 1st column under note)

says that, " Note: The total experience of all resources

shall be clearly articulated. High level of expertise in

defined area is desirable. Product/ solution specific past

experience would be mandatory for all applicable

resources."

We request you to relax the requirement of all resources having

product specific experience. Since not many States in India have

undertaken similar implementations, product specific experience

of SI teams is very limited. The same will be available only with

companies who have home-grown products for Health. Product

experts from priduct company will however be part of the SI team

during impelmentation. In interest of all bidders and to have a

healthy competition, we would request that if the condition on

product specific experience of team can be relaxed.


13.049

Volume II 6.5 Undertaking on Patent Rights SI do hereby undertake that none of the deliverables

being provided by us is infringing on any patent or

intellectual and industrial property rights as per the

applicable laws of relevant jurisdictions having requisite

competence.

Request you to change this clause and we propose that none of

the deliverables being provided by SI is infringing any third party

copyright or trade secrets as per the applicable laws of applicable

jurisdiction.


13.050

Volume II 6.7 Non-Malicious code certificate Please help us understand whether this undertaking should be

provided by the OEM/COTS provider or the system integrator.

If it is COTS , the OEM needs to provide the undertaking

13.051

Volume III 2.2 subclause 18 Joint and several liability We request you to please consider liability of all consortium

members several and limited to the extent of their portion of

services under the contract. The terms in the RFP remains unchanged

13.052

Volume III 3.6 Subclause 1 The Operation and Maintenance SLA will

commence from the date when the Project

Implementation has been completed to the

satisfaction of HSHRC, user acceptance is accorded

for the deployed solution and certified in

accordance with the terms of this Agreement and

shall run for a period coterminous with the MSA.

We request you to please delete the line “to the satisfaction of

HSHRC” as the same is ambiguous and very subjective. We

recommend you to change it with”in accordance with the agreed

acceptance criteria”.

Corrigendum

13.053

Volume III 3.7 (i) Approvals and required

consents /20

The Parties will cooperate reasonably to obtain, maintain

and observe all relevant and customary regulatory and

governmental licenses, clearances and applicable

approvals (hereinafter the “Approvals”) necessary for

the Implementation Agency to provide the Services. The

costs of such Approvals shall be borne by the

Implementation Agency.

We agree with the responsibility for obtaining relevant and

customary regulatory licenses and approvals which applies to our

business as an IA and we agree to bear costs of such approvals

only.

Query not clear

13.054

Volume III 3.8.2 (l) Ownership & Transfer of

IPR/22

Transfer the ownership of all the Listed Assets (not

already with HSHRC), including but not limited to the

solution and HIS including the source code and

associated project documentation which is the work

product of the development efforts involved in the

Project) within 30 days of the acceptance of the same by

upon testing and/ or audit , to the HSHRC in accordance

with the terms of this Agreement; and

We agree to grant to Client a perpetual, nontransferable, non-

exclusive, paid-up right and license to use, copy, modify and

prepare derivative works of the deliverables, for purposes of

Client’s internal business only. And we recommend that all other

intellectual property rights in the Deliverables shall remain with

and/or are assigned to IA.

(ii) Ownership of intellectual property in pre-existing materials,

including any enhancement and modifications to the pre-existing

materials shall continue to be with IA.

(iii) Any third party software shall be provided to the Client as per

the license terms and conditions of the licensor of such third party

software.

Not acceptable. The terms in the RFP remains unchanged

13.055

Volume III 5.3 (2) Tax /27 In the event of any increase or decrease of the rate of

taxes due to any statutory notification/s during the Term

of the Agreement the consequential effect shall be to the

account of the Implementation Agency.

We wish to clarify that decrease or increase in applicable tax or

introduction of any new taxes may have severe financial

implication on bidder and hence any such increase or decrease in

taxes or applicability of new taxes shall be borne by the Client.


13.056

Volume III 5.4 Liquidated Damages/27 In the event of IA‟s failure to, supply the Assets and

conduct trials, installation of equipment and training as

per the RFP, HSHRC may at his discretion withhold any

payment until the completion of the Agreement. HSHRC

may also deduct from IA as agreed, liquidated damages

(“Liquidated Damages”) to the sum of 0.5% of the

corresponding milestone payment of

delayed/undelivered stores/ services mentioned above

for every week of delay or part of a week, subject to the

maximum value of the Liquidated Damages being not

higher than 10% of the value of corresponding milestone

payment of the delayed/undelivered services. This right

to claim any liquidated damages shall be without

prejudice to other rights and remedies available to

HSHRC under the Agreement and/or any other law.

We recommend that the payment of liquidated damages should

be the sole and exclusive remedy available to the client under the

Contract, and Further the payment by way of liquidated damages

shall only be applicable if the delay is due to reasons solely and

directly attributable to IA.


13.057

Volume III 6 (Article V - Breach, Rectification

and Termination)/ 28

We request you to please consider a cure period of not less than

30 days for the Bidder to rectify any defects. In the event the

Bidder fails to rectify the defects within the cure period only then,

the client should have a right to terminate the contract.

Kindly refer to corrigendum

13.058

Volume III In the event that the Implementation Agency is in

Material Breach of its obligations under this Agreement

or the SLA, DGHS may terminate this Agreement or the

SLA upon notice to the other Party. Any notice served

pursuant to this Article shall give reasonable details of

the Material Breach, which could include the following

events and the termination will become effective:

Further, we also request for a reciprocal right to terminate the

contract in the event of any material breach by the Client.


13.059

Volume III 1. If there is Breach which translates into default in

providing Services by the Implementation Agency as per

this Agreement or the SLA, continuously for more than

one week, then HSHRC, will serve a seven days‟ notice

for curing such Material Breach. In case the Material

Breach continues after the notice period, the DGHS will

have the option to terminate the Agreement.

Query is not clear

13.060

Volume III 2. Because time is the essence of the contract, in case,

for reasons prima facie attributable to the

Implementation Agency, there is a delay of more than 4

weeks in the Project Implementation Phase by the

Implementation Agency prior to the acceptance testing

and certification stage, DGHS may terminate this

Agreement after affording a reasonable opportunity to

the Implementation Agency to explain the circumstances







paid for.

We further request that upon termination Client shall pay bidder

for all Services rendered, including a pro rata portion for

Deliverables in progress, and expenses incurred by the bidder prior

to the date of termination. Upon termination by the bidder for

Client’s breach, the Client shall also pay bidder for any out-of-

pocket demobilization or other direct costs resulting from such

early termination.


13.061

Volume III 6.3 subclause 1 DGHS may serve written notice on Implementation

Agency at any time to terminate this Agreement with

immediate effect in the event of a reasonable

apprehension of bankruptcy of the Implementation

Agency.

Since reasonable apprehension is very subjective and hence we

request you to please restrict the termination right to occurrence

of bankruptcy of the Implementation Agency.


13.062

Volume III 6.4 subclause 1 In the event that the HSHRC terminates this Agreement

pursuant to Article V and depending on the event of

default, the deposits shall be forfeited along with EMD

and no payment shall be made for the work already

executed but not paid including the retention amount.

We request you to please relook at this clause. In the event of

termination of the contract for IA’s breach, the Bidder should be

entitled to receive payment for services rendered, deliverables

supplied upto the effective date of termination on principles of

quantum meruit under the Indian contract Act.


13.063

Volume III 8.1 subclause 1 Except to the extent otherwise expressly provided

in this Agreement, the HSHRC shall retain exclusive

intellectual property rights to the customized

application software, forms and the compilations of

the Project and nothing herein shall or will be

construed or deemed to grant to the

Implementation Agency any right, title, license, sub-

license, proprietary right or other claim against or

interest in, to or under (whether by estoppels, by

implication or otherwise) to the aforesaid rights. A

copy of the project artifacts shall be kept in the

custody of the HSHRC/ PMU on a monthly basis,

with tool based version control and supporting

technical document.

We agree to grant to Client a perpetual, nontransferable, non-

exclusive, paid-up right and license to use, copy, modify and

prepare derivative works of the deliverables, for purposes of

Client’s internal business only. All other intellectual property rights

in the Deliverables shall remain with and/or are assigned to the

Bidder.

(ii) Ownership of intellectual property in pre-existing materials,

including any enhancement and modifications to the pre-existing

materials shall continue to be with the Bidder.

(iii) Any third party software shall be provided to the Client as per

the license terms and conditions of the licensor of such third party

software.


13.064

Volume III 9.13 subclause 3 In the event the Force Majeure substantially prevents,

hinders or delays the Implementation Agency's

performance of Services necessary for Project‟s

implementation or the operation of Project‟s critical

business functions for a period in excess of 5 days, the

HSHRC may declare that an emergency exists. However,

when the situation arising out of force majeure comes to

an end in the assessment of HSHRC, the following

conditions shall apply:

We request that an assessment regarding termination of force

majeure event needs to be mutually agreed upon by the Parties

and the same should not be unilaterally decided by the Client.

Point Noted, this shall be addressed while signing with the

successful bidder

13.065 Kindly refer to corrigendum.

We request that the arbitrator should be mutually appointed in

accordance with the Arbitration and Conciliation Act, 1996.

Volume III 10.1 (3) Arbitration/ 50 a. In the event of any dispute or difference between the

parties hereto, such disputes or differences shall be

resolved amicably by mutual consultation. If such

resolution is not possible, then unresolved dispute or

difference shall be referred to the arbitrator to be

appointed by the Principal Secretary, Health,

Government of India on the recommendation of the

Secretary, Department of Legal Affairs (“Law Secretary”,

Government of India. The provisions of Arbitration &

Conciliation Act, 1996 (No.26 of 1996) shall be applicable

to the Arbitration. The venue of such arbitration shall be

at Chandigarh or any other place, as may be decided by

arbitrator. The language of arbitration proceedings shall

be English. The arbitrator shall make a reasoned award

(the “Award”), which shall be final and binding on the

parties. The cost of arbitration shall be shared equally by

the parties to the MSA. However, expenses occurred by

each party in connection with preparation, presentation

should be borne by the parties itself.

13.066 NA

13.067

Volume III

Schedule V

Para 2 Invoices shall be accurate and all adjustments to or

changes in the terms of payment as stated in the Terms

of Payment Schedule shall be applied to the next

payment invoice. The Implementation Agency shall

waive any charge for a Service that is not invoiced within

six months after the end of the month in which the terms

of payment as stated in the Terms of Payment Schedule

relating to such Service are authorized or incurred,

whichever is later.

We request you to please delete the highlighted text.


13.068

Volume III Compliance with Statues and

Regulations.

- We wish to clarify that the Bidder shall only be responsible of the

compliance of laws and regulations that extend to it as a service

provider. The Client shall be responsible for all other laws that

extend to it as a Client. Kindly refer to corrigendum.

13.069

Volume III 17 Payment Schedule Our Recommendation We request for 7-10% mobilization advance at the time of signing

of contract (post the submission of PBG) since the first payment

gets released only at end of 9 months; by which time the IA would

have already made a significant investment especially in the HIS

Application for the Pilot. Payment of mobilization advance will

provide the SI some flexibility to work while 10% PBG will keep

client interests protected. With back loaded payments, the price of

the bid tends to go up since the cost of capital will be loaded to the

bid price by the Bidder Kindly refer to corrigendum.

14.001 Volume I 3.2.2.1 Compliance to Standards

Does the prosed solution components needs to adhere to

following standards which are required for a portal solution-

WSRP 2.0

Support for web services (SOAP, WSDL, UDDI)

Support Web Services for Remote Portlets v2.0 (WSRP)

Support for Web Services for Interactive Applications (WSIA)

Standard for application development like JSR 286, JCR etc

Compliance to WCAG 2.0 (to meet accessibility requirements)


14.002 Volume I 4.2.1.1 HIS Web Portal

Does the websportal needs to provide a robust Content

Management system using which -

Participate in an approval workflow

User can manage content INLINE

Business users can modify the content themeselves with IT team

dependence.

Automaticaly publish content of web portal

Mark the content for expiry

Maintain versionong of content & baselining of entire website.

Please refer to section 4.2.1 of the RFP for details

14.003 Volume I 4.2.1.2 Public Reports / Statistics

Do you need portal usage reports on runtime as well. Like site

visitors, between various date range etc. Please refer to section 4.2.1 of the RFP for details

We request that the arbitrator should be mutually appointed in

accordance with the Arbitration and Conciliation Act, 1996.

Volume III 10.1 (3) Arbitration/ 50 a. In the event of any dispute or difference between the



















14.004 Volume I 4.2.12.4 Integration with Mobile / Handheld Devices

Is the system required to be responsive across all smartpohone

devices and adapt based on the device type making a request?

Do you want same web portal to render on mobile devices in

optimized forms? The responsive portal can respond to device

type on runtime. Please refer to point no. 4.003

14.005 Volume I Page 148 General

Users Group 1 : State and District Level Administrators, CMO, PMO, etc.

Group 2

Doctors, Nurses, Paramedics, and other Technicians /

Departmental in-charge of the Health institutions Group 3

Operators, System Administrators, Other IT support staff,

application and database management teams, etc

Kindly provide the total number of users for each user type as

mentioned here which are under the scope of this RFP i.e for 56

locations Refer to Section No. 5.3 of Volume 1

14.006 Volume II

Implementation of Hospital

Information System (HIS), 230Basic Analytics

Statistical Analysis: The system should generate reports

comprising of complex statistical dynamics and multiple

parameters to be generated from historic data. These reports may

be generated through the UI provided within the application to

authorized Users.

Please Specify the Type of Statistical Analysis required(Eg:

Hypothetical Testing, Data Mining, Regression analysis).Please refer to section 4.2.14 of Volume 1 , also the successful IA

has to consult with HSHRC

14.007 Volume II



Forecasting reports: The system should have the capability to

predict the future trends based on the historic data analysis and

past records, considering the governing parameters to be the

same. These may used by the Authorized Users to analyze the

basic trends at certain location /

Please Specify the Type of Forecasting Algorithms required for

predicitng future trends.

Please refer to section 4.2.14 of Volume 1 , also the successful IA

has to consult with HSHRC

14.008 Volume II



General

How much historical data do you wish to include in the Statistical

analysis/Forecasting? (Rows and Columns/Storage GB/TB's)

with YTY Growth Please refer to point no. 1.016

14.009 Volume II



General

How many Total users(Data Scientist) would be developing a

Statistical Analysis, and Forecasting.(This is the actual Model

Developers and not the Consumers of the intelligence from

Predicitve/Statistical Modeling) Kindly refer corrigendum for details.

14.010 Volume II



General

How many Concurrent users for developing the above solution?

1. Statisitcal Analysis 2. Forecasting Please refer to point no. 2.013

14.011 Volume II



General

Specify the number of similtaneous realtime Data Mining Models

executed /use at any one time. Also, specify number of scores

required by the system per second for Realtime processes.

Please refer to section 4.2.14 of Volume 1

14.012 Volume 2 Page 208 What are the total number of users who will use this system? Please refer corrigendum for details.

14.013 Volume 2 Page 208 Number of users using management dashboards? Please refer corrigendum for details.

14.014 Volume 2 Page 208

Number of users using adhoc capability? Solution should have the capability for role based adhoc

reporting.


Number of users who will access the reports and dashboards on

the mobile device?

Solution should have the capability to access the reports and

dashboards on the mobile device. This is envisaged to be a

future requirement.


We assume that there will be some 'professional' users whose role

will be to create/maintain content for consumption by the end

user community. Could you provide any view that you might have

on the number of such professional users? This has to be managed by IA, therefore IA to assess the actual

requirement


Number of users to whom reports have to be scheduled and

emailed? please note that if the number of recipients is large or

the number of reports to be burst is large, the load generated can

potentially be significant enough to be considered for system

sizing. For the purpose of system sizing, could you kindly provide

any estimate that you might have on (a) the number of recipients

(b) number of reportsto be burst and (c ) average number of pages

per report (d) the batch window that will available For the reports which are data oriented/ big reports should be

generated in batch mode in off peak hours and be available in

reporting module. However the functionality of sending bulk e-

mails with these reports to recipients is not required.


Is there a separate hardware environment needed for non-

production - development and testing?Development and testing environments are needed to be setup

by IA with access to designated users of HSHRC for monitoring

purposes.

14.019 Volume 2

All functionality related to the creation and consumption or

reports, dashboards, alerts should be available entirely over the

web, through a zero foot print interface. Note that zero footprint

means that the solution should not use applets. If your product

portfolio includes desktop client tools and if there is any

functionality that is available only through the client, but not over

the web, then please explicitly specify. Additional spec

The terms in the RFP remains unchanged. For details on solution

design kindly refer volume 1 of RFP

14.020 Volume 2

Open SOA, based on purpose build services with common

metadata model, rich system management, change management,

and data integrity across application Additional spec The terms in the RFP remains unchanged

14.021 Volume 2 203

Should allow assigning privileges to individual Users

or User Groups. The privileges specify the level of

authority assigned to User or User Group i.e. whether

it is for a tab, a screen or a field.

As multiple applications are invovled do you require a Identity

management for user provisioning with embedded workflow for

automating approvals for user access management, self

registration and self-care functionality for reducing the

administrative load and manual intervention.

An Identity Management Component with Single Sign-on

capability is already a part of the Haryana OneState platform. All

interfaces are through RESTful API, using JSON over HTTPS.

Interface/Integration details to this component will be shared

with the selected bidder. The IdM component supports

individual user and resident authentication functions. The

proposed solution must be able to manage User Groups, Roles

and other Authorization functions internally, while using the

IdM for individual user provisioning, de-provisioning and

authentication

14.022 Volume 2 204

Should allow create different types of new Users,

Manage their designations, locations, Roles and

Responsibilities, as well as their rights within the

entire system

As multiple applications are invovled do you require a Identity

management for user provisioning with embedded workflow for

automating approvals for user access management, self

registration and self-care functionality for reducing the

administrative load and manual intervention. Please refer response to query no. 14.021

14.023 Volume 2 205

Rights Management Services will be used for

restricting access to rights-protected content /

sections / modules / screens / Fields, etc. to

authorized users only. Rights to all active users will be

granted based on their hierarchy and level in the

organization, designation, assigned roles and

responsibilities, location etc. among other parameters. It

is also proposed that the new rights can be created

through the Rights Management UI interface as well as

existing rights be managed through the same. The access

to this section of the application will be strictly based on

“Role Based Access Control” (RBAC) for the

Administrator(s) only as defined in the ACCESS Policy.

The details of any



assign/modify/delete rights g

Is it expected to have a Access management solution should take

care of signing-on the user for all required applications by

providing a method requiring a single set of authentication

credentials (rather than one set for each application) and should

have mechanism for Authentication and Authorization of users

based on their roles to access application resources.

The IA is expected to study the requirement and propose a

suitable solution

14.024 Volume 1 Page 84 Record Room How many users will use RMS Please refer to corrigendum

14.025 Volume 1 Page 84 Record Room How many users will admin RMS Please refer to corrigendum

14.026 Volume 1 Page 85 Document Management

How many users will use DMS


14.027 Volume 2 Page 198 Document Management General

In order for department to maintain the EHR, have a scalable

solution and have an integration between RMS and DMS, we

request you to kindly consider the following specs as well for

DMS and RMS

1. CMIS based DMS which follows open stds

2. DOD Certified Records Management

3. Record Management to cater to electronic, physical and hybrid

records

4. PRe-Integrated DMS and RMS in the same platform

5. DMS vendor to also provide RMS and vise versa

6. Web based DMS and RMS

7. Authorized user based DMS and RMS

8. In built workflows to do RMS operations like Charge out and

Cherge in

9. Workflow to review vital records before disposition and

destruction

10. Flexible Retention Schedules configuration

11. Web based admin for DMS and RMS

12. Full text search engine for electronic docs as part of DMS

13. Linear Workflows to be part of DMS

14. Complex Workflows to be part of RMS

15. Hierarchy level File Plan in RMS

16. Zero Click Record Declerations (declaring record without user

intervention)

17. Web based Workflow design for RMS

18. HTML5, CSS3, JavaScript based USer Interfaces

19. Mobile Support

20. Audit Reports in RMS for RMS Admin IA to choose a solution that best meets the RFP criteria

14.028 Volume 2 221 Integration Framework General

Kindly consider the following specs for integration framework in

order to have a scalable, proven and open standards based

product:

The ESB should provide public official benchmarks on the

throughput for various scenarios for various plartforms

The ESB should support reliable messaging solution with

integrated support for managed file transfer

The ESB should have references of extra large scale deployments.

The ESB should support a variety of databases including Informix,

Sybase, Postgres, etc

The ESB should support message record/replay capability for

audit and operational control

The ESB should support Microsoft Visual Studio as .NET

integration developer's IDE The terms in the RFP remains unchanged

14.029 Volume 1

Section 4.3.12.1, under security

Requirement point 8 on page 54 Network IPS Network IPS

There are no specifications for NIPS security component, please

refer to the below points so that IPS can be sized.

1.To get layered approach to Security Firewall and IPS should be

of different OEM.

2. The appliance should have Inspected throughput of upto

1Gbps for all kinds of traffic.

3. Should not induce Latency into the Network, Latency should be

less than 150 microseconds

4. IPS should employ full seven-layer protocol analysis of over

430 internet protocols and data file format.

5. Should support Active/Passive and Active/Active for the

appliance, the HA should be out of the box solution and should

not requires any third party or additional software for the same.

6. NIPS should support maximum monitoring interfaces of upto

12X1GbE.

7. NIPS appliance should be able to inspect SSL encrypted traffic

without the use of additional or a third party device/software.

Refer section 6.8.4 of volume 1 of RFP for security services at

data center.

14.030 Volume I 3.2.2.1 Compliance to Standards Accessibility Requirements

Kindly clarify if the HMIS Portal shall conform to WCAG 2.0 (to

meet accessibility requirements The terms in the RFP remains unchanged

14.031 Volume I 4.2.1.1 HIS Web Portal

Please clarify if the Portal shall provide content management

capabilities and support maintaining versioning of content and

baselining of entire webportal. Yes

14.032 Volume 2 Reports & Dashboards

Kindly clarify if the All functionality related to the creation and

consumption or reports, dashboards, alerts should be available

entirely over the web, through a zero foot print interface. Please refer to section 4.2.5 in Volume 1


Kindly clarify if the DMS proposed should adhere to globally

relevant open standard - CMIS Standards The terms in the RFP remains unchanged


Please clarify if the proposed Record management should cater to

electronic, physical and hybrid records It should cater to physical records only


Please clarify if the bidder should propose web based DMS &

Record management system as well as web based admin for both Please refer to section 4.2.3.5 in Volume 1


Please clarify if the Record management should provide

Workflows to review vital records before disposition and

destruction

Details shall be worked out by IA at the time of implementation

in consultation with the HSHRC


Please clarify if the proposed RMS should provide flexible

retention schedules configuration Please refer to section 4.2.3.5 in Volume 1


Please clarify if the proposed DMS should support full text search

engine for electroni docs Please refer to section 4.2.3.5 in Volume 1


Please clarify if the DMS should provide standards based -

HTML5, CSS3, JavaScript based USer Interfaces

Please refer to section 4.2.3.5 in Volume 1, The IA is required to

propose suitable solution to meet the requirements of HSHRC.


Please clarify if the Document management should support

deployment on multiple OS & RDBMS platforms for flexibility of

deployment infrastructure for HSHRC

Please refer to section 4.2.3.5 in Volume 1, The IA is required to

propose suitable solution to meet the requirements of HSHRC.

14.041 Volume 2 221 Integration Framework

Kindly clarify that for the integration framework, the ESB

proposed by bidder should support reliable messaging solution

with integrated support for managed file transfer LeGIT framework is to be used as an integration platform

14.042 Volume 2 221 Integration Framework

Kindly clarify that for the integration framework, the ESB

proposed by bidder should support message record/replay

capability for audit and operational control

No additional requirements need to be specified/clarified on

this subject at this stage

14.043 Volume - II 189 Equipment Management

Please clarify if the Equipment Management should support

standards - Risk & Compliance Management - JC, FDA , ISO,

OSHA, Support Corrective and Preventive Action (CAPA)

processes

Please refer to section 4.2.3.3 and the IA is required to propose

suitable solution to meet the FRS mentioned



Integration mechanisms via Web Services, JMS, HTTP, EJB, XML

files, Flat files and Interface tables in database




Please clarify if the Healthcare Equipment Management should

support calibration capabilities




Please clarify if Equipment Management should support to

Create Service requests based on the reported faults & Ability to

track Service Request till it is completed




Please clarify if Equipment Management should support

Monitoring of Schedule Job performing




Please clarify if the proposed Equipment Management should

support Safety capabilities to Identify hazardous materials with

codes and MSDS documentation




Please clarify if Equipment Management should support

inspection plans and schedules and Log historical Inspection

information for auditability for statutory requirements





support maintenance capabilities like Warranty Contracts and

have Ability to select SLAs and associate SLAs




Please clarify if the Equipment Management should provide

Ability to create User-defined Workflow processes via a graphical

users interface for any statusable transactions, including Work

orders, Work Requests, Purchase Requisitions, Purchase Orders,

Invoices, New system users, Job Plans, Contracts etc

Please refer to section 4.2.3.3 of Volume 1 of RFP. The IA is

required to propose suitable solution to meet the FRS

mentioned


Please clarify if the Equipment Management should provide

capability to attach documents, store documents in DMS and

Establish relationships between drawings and equipment



mentioned


Please clarify if the Equipment Management should support for

LDAP integration



mentioned



have Security capabilities like Ability to trace all inserts, updates

and deletes from all database tables



mentioned


Please clarify if the Equipment Management Ability to generate

comprehensive reports for both standard and ad-hoc reporting



mentioned


Please clarify if the Equipment Management system should

provide relevant KPI's, Dashboards , as well as Ability to view and

generate history reports by location, Site and Equipment



mentioned


Please clarify if the Equipment Management t should have Ability

to support geographically dispersed facilities within one system

eg asset management across multiple public health facilities

which are geographically dispersed



mentioned



Ability to utilize the following information across multiple sites:

Item Master, State Master, Job Plans etc



mentioned


Please clarify if the Equipment management should support

deployment on multiple OS & RDBMS platforms for flexibility of

deployment infrastructure for HSHRC

The IA to propose a suitable solution that meets the

requirement as specified in the RFP

14.060 Volume - I 54 Network IPS

Kindly clarify if the proposed NIPS component should provide

Inspected throughput of upto 1Gbps for all kinds of traffic and

employ full seven-layer protocol analysis of over 430 internet

protocols and data file format.

Refer section 6.8.4 of volume 1 of RFP for IPS related services

from DCSP

14.061 Volume - I 54 Network IPS

Kindly clarify if the department is willing to get layered approach

to Security Firewall and this IPS should be of different OEM. Refer section 6.8.4 Security services of volume 1 of RFP

14.062 Volume - I 131 Managed backup and restore services

Please confirm that the responsibility of providing the backup

agents for the proposed database in HIS solution rests with the

DCSP irrespective of the database proposed. Refer section 6.8.6 of Volume 1 of RFP.

14.063 Volume II 230 Basic Analytics

Statistical Analysis: The system should generate reports

comprising of complex statistical dynamics and multiple

parameters to be generated from historic data. These reports may

be generated through the UI provided within the application to

authorized Users.

Please Specify the Type of Statistical Analysis required(Eg:

Hypothetical Testing, Data Mining, Regression analysis). This is repeat query

14.064 Volume II 230 Basic Analytics

Forecasting reports: The system should have the capability to

predict the future trends based on the historic data analysis and

past records, considering the governing parameters to be the

same. These may used by the Authorized Users to analyze the

basic trends at certain location /

Please Specify the Type of Forecasting Algorithms required for

predicitng future trends. This is repeat query

14.065 Volume II 208 MIS Reports What are the total number of users who will use this system? Please refer corrigendum for details.

14.066 Volume II 208 MIS Reports Number of users using management dashboards? Kindly refer to corrigendum

14.067 Volume II 208 MIS Reports Number of users using adhoc capability?

Solution should have the capability for role based adhoc

reporting.

14.068 Volume II 208 MIS Reports

Number of users who will access the reports and dashboards on

the mobile device?

Solution should have the capability to access the reports and

dashboards on the mobile device. This is envisaged to be a

future requirement.


We assume that there will be some 'professional' users whose role

will be to create/maintain content for consumption by the end

user community. Could you provide any view that you might have

on the number of such professional users? Please refer to section 4.2.5 in Volume 1


Number of users to whom reports have to be scheduled and

emailed? please note that if the number of recipients is large or

the number of reports to be burst is large, the load generated can

potentially be significant enough to be considered for system

sizing. For the purpose of system sizing, could you kindly provide

any estimate that you might have on (a) the number of recipients

(b) number of reportsto be burst and (c ) average number of pages

per report (d) the batch window that will available

For the reports which are data oriented/ big reports should be

generated in batch mode in off peak hours and be available in

reporting module. However the functionality of sending bulk e-

mails with these reports to recipients is not required.

14.071 Volume I 165 Annexure 2_ Indicative Bill of Material Are there separate environment required for Dev /Testing/ UAT ? Yes

15.001 I 6.8.3., 129

Linux (License & Support)

RedHat Editions Specifications

Linux Server (of various flavors)

Kindly explain what do you mean by CIV, and how does it impact

Bill of Material, as for this the CIV is mentioned as 15 what does it

signify

CIV refers to the cost implication value which is a representative

value/factor of the absolute value of that specific infrastructure

component chosen/considered for the deployment architecture

from the Data Centre facility as a managed service

15.002 I 6.8.3., 129




RHEL have various flavors available which have specific

nomenclature, pls specify which all are required, the various

flavors are

a. Red Hat Enterprise Linux for Virtual Datacenters, Premium

b. Red Hat Enterprise Linux for Virtual Datacenters, Standard

c. Red Hat Enterprise Linux Server, Premium (Physical or Virtual

Nodes)

d. Red Hat Enterprise Linux Server, Standard (Physical or Virtual

Nodes)

Refer section 6.8.3 of volume 1 of RFP.

16.001 II

Pre Qualification Criteria -

Mandatory, Page 27

The Bidder / Consortium should submit Earnest Money

Deposit (EMD) of Rs. 40 lakhs Request to accept DD for the same. This can be accepted

16.002 II Clause 6.18, Page 97 Format for submitting Profiles of Key Resources

Our understanding is that the key resources CVs will be signed by

HP authorised signatory as a part of overall bid ( and not by

individual resource ) Please confirm.

It has to be signed by individual resource with the company's

authorized signatory

16.003 I

4.2.2.1.3. Payment Component, Page

43 Payment against the service

1. Will there be various modes of payments like ( Cash, Credit

card/ debit card, Cheque/ DD , E transfer ) be available with

patient?. If yes which details are to be captured for each of the

mode of payment

2. Does In patients are expected to pay advance or they can pay at

the time of discharge. In case of advance payment what kind of

document application is expected to generate.

2a. Will the advance taken from patient be considered against all

services rendered to the patient including pharmacy or application

is expected to allocate advance for various heads like Pharmacy,

Diagnostics etc.

1. The allowed mode of payment is through cash only

2. At the time of discharge

2a. No allocation of advance is envisaged at this stage

16.004 I

4.2.2.1.5.Authorization / Approval

Component, Page 44

Authorization / rejection of service request by the

responsible center

1. Will it be mandatory for authorized user from responsible

Centre either to approve for reject service request before service

can be rendered to the patient.

1a. If yes in case patient need to under go certain investigations in

life saving conditions and authorized person is not available, what

will be the workflow to render services in such scenarios.

1. Though the bidder is free to suggest improvements to the

process envisaged however the exact requirement shall be

discussed in detail with the successful IA at the time of

implementation

1a. Same as above

16.005 I


Walk-in patients), Page 50 Pre registration

1. At the time of pre registration is it expected to check for any

duplicate records


16.006 I 4.2.2.2.3. Emergency , Page 53 Registration process in Emergency

1. How registration of unknown patients ( unconscious patients

brought by police etc. ) will be handled in the application

Please refer to 4.2.2.2.3 of volume 1 of the RFP for details. Use

of Barcoded wrist tags have been envisaged.

16.007 I 4.2.2.2.4. IPD, Page 56 In patient workflows

1. What should be various bed status in the application?

2. Will all patients have wrist band of same size? What will the

content of the wrist band?

3. Will all pathology and radiology investigation results be pulled in

the discharge summary or user will have facility to select such

results.

4. For entering diagnosis will ICD 10 be used or will it be only free

text.

5. How discharge medications will be handled in the application

6. How consumption from crash carts will be monitored

7. How transfer of patients from one bed to another bed or

transfer from ICU to ward and vice a versa will be handled

8. Will ICU be "Closed' ICU or "Open" ICU

9. What will the role of application in doctor and nursing hand over

and take over

10. Will nursing care plans be used in the hospitals

11. What will be application role in capturing nursing activities in

IPD

12. How drug administration will be monitored in the application

13. How application is expected to confirm 10 " R" s before drug

administration ( e.g. Right drug, right patient etc)

1. to 12. The exact process/improved workflow requirement

shall be discussed in detail with the successful IA at the time of

implementation

16.008 I 4.2.2.2.5. Labour Room , Page 58 Labour room work flows

1. How still births are expected to be handled in the application.

2. Will new born be admitted in application on Nursery beds

3. How discharge process of both mother and child should be inter

linked?

1. to 3. The exact process/improved workflow requirement shall

be discussed in detail with the successful IA at the time of

implementation

16.009 I 4.2.2.2.10. Laboratory , Page 62 Laboratory work flows

1. In case laboratory doctor is not available, how results will be

released to the treating doctor especially in case of emergency

patients.

2. How rejection of sample be handled in the application

3. How redos should be handled in the application

4. How Histopathology specimen be handled in the application

5. Will there be partial release of microbiology reports

6. Will samples be sent to out side laboratory for testing. If yes

what will be workflow for the same

7. Will aliquoting of samples be done



implementation

16.01 I 4.2.2.2.12. Blood Bank , Page 66 Blood Bank work flows

1. Will there be any difference in unique ID generated for patients

and blood donors

2. What will be the application role in donor screening

3. Will application have any role to play in taking donor consent

4. Should the bar code sticker for blood bag be ISBT compliant

5. Will component separation take place in the blood banks. If yes

what will the application role in it

6. How Apheresis process is to be handled in the application

7. Will there be any inter hospital transfer of blood bags. If yes

how such transfers are to be handled in the application.



implementation

16.011 I

4.2.2.2.15. Pharmacy Management,

Page 71 Pharmacy Management workflows

1. Will there be transfer of stock from one hospital to another. If

yes what will be the role of application in such transfers.

2. Will supply to patient be by the Generic name or brand name. In

case it is by brand name, will pharmacist have the facility to

substitute brand name.

3. Will application have any role in the procurement process. If yes

what will be the workflow for the same

4. How medicines will be taken in the application after

procurement ( stock inward process )

5. How Narcotic / Psychotropic drugs will be handled in the

application

6. What will be the workflow for local purchase

7. Will application have role in physical stock taking activity. If yes

workflow for the same.

8. Role of application in disposal of expired drugs



implementation

16.012 I

4.2.2.2.18. Maintenance Cell ,Page

76 Maintenance Cell workflows

1. What will be the process of updating warranty/ AMC/ CMC

details in the application.

2. What will be the process of sending equipments out side for

repairs

3. Will in-house technician be available for repairs of equipment. If

yes what will the process of monitoring his activities.

4. How handling of spares should happen in the application.



implementation

16.013 II

5.7. Performance Bank Guarantee,

Page 47

A PBG of 10% of value of the contract would be

furnished by the successful bidder in the form of a Bank

Guarantee, through NeFT / RTGS, and details submitted

as per the format provided in this RFP, from Indian Public

Sector Banks or Private Sector Banks authorized by the

Government to conduct Government transaction

What will be the cure period/notice period to remedy the defects

before PBG clause is invoked

The Article V. Breach, Rectification and Termination shall be

applicable. Invoking PBG shall be the at the discretion of DGHS

16.014 II

3.18. Prices and Price Information,

Page 18

The prices, once offered, must remain fixed and must

not be subject to escalation for any reason whatsoever

within the period of the validity of the proposal and the

contract. A proposal submitted with an adjustable price

quotation or conditional proposal may be rejected as

non-responsive. Request you to allow deviation here The terms in the RFP remains unchanged

16.015 II

3.18. Prices and Price Information,

Page 19

It is mandatory to provide break-up of all taxes, duties

and levies wherever applicable and/or payable. All the

taxes of any nature whatsoever shall be borne by the

Bidder including any additional taxes/levies due to

change in tax rates. Request you to allow deviation here The terms in the RFP remains unchanged

16.016 III 5.3 Tax, Page 27

In the event of any increase or decrease of the rate of



account of the Implementation Agency.

Request you to include this:

The prices quoted by the Vendor are inclusive of currently

applicable taxes (including value added tax, service tax and

education cess), levies and duties. In case of any variation (upward

or downward) in applicable taxes, excise, custom duty or

government levies which are deemed to have been included as

part of the price, or a new type of tax, duty or levy is introduced

during the term of the contract, the Vendor’s quoted price will be

increased or decreased by an amount reflecting the changes. Kindly refer to corrigendum.

16.017 III 5.4 Liquidated Damages, Page 27

In the event of IA‟s failure to, supply the Assets and

conduct trials, installation of equipment and training as

per the RFP, HSHRC may at his discretion withhold any

payment until the completion of the Agreement.

Can you please confirm that payments withheld on account of

vendor's delay to deliver a particular product/service will be

released once the corresponding product/service is delivered and

not at completion of the agreement. Kindly refer to corrigendum.

16.018 III

Schedule I – Change Control, 12.4.

Costs,Page 54

Each Party shall be responsible for its own costs incurred

in the quotation, preparation of CCNs and in the

completion of its obligations described in this process

provided the Implementation Agency meets the

obligations as set in the CCN. In the event the

Implementation Agency is unable to meet the

obligations as defined in the CCN then the cost of getting

it done by third party will be borne by the


It is suggested that this remedy should only be exercised after

giving a reasonable notice to cure for a period not less than 30

days; further we also request that the Supplier should only be

made liable for the incremental cost no more than the value of 5%

of the delayed product/service. Kindly refer to corrigendum.

16.019 III

Schedule VI – Payment Schedule,

Page 69

1. For the purpose of calculation of amount, it is

estimated that the Phase 1 cost would not exceed 25% of

the total Project Cost. Similarly, the Phase 2 cost would

not exceed 35% of and Phase 3 would not exceed 40% of

the total Project Cost.

2. Also, each stage is further estimated as a percentage

of the total Phase cost. For all 3 Phases, it is estimated

that the Stage 1 cost would not exceed 30% of the total

Phase cost. Similarly, the Stage 2 cost would not exceed

50% of and Stage 3 would not exceed 20% of the total

Phase Cost.

3. Additionally, each activity within a Stage is further

estimated as a percentage of the total Stage cost. The

Payment schedule, along with percentage distribution of

Project cost for each activity within each phase and stage

is depicted in the table below

Request you to allow the bidder to propose a different percentage

distribution for each phase, stage and activity based on the

solution and costing requirements. Refer Corrigendum

16.02 III


Page 75

4. Pre Go-Live (Stages 1 and 2 of each Phase)

b. At each milestone completion, the IA shall be paid

60% of the eligibility amount for that activity within a

Stage and Phase, as per calculation shown in the table

above. E.g. after completion of 2nd activity for Stage 1 of

Phase 1, the eligibility amount shall be 20% of the total

Stage Cost, which is estimated to be 1.50% of the total

Project Cost. However the invoice amount and payment

will be for only 60% of the eligibility amount i.e. 0.9% of

the total Project Cost.

c. Rest of the 40% amount for each milestone will be

clubbed with Equal quarterly Installments (EQIs) which

would be paid after Go-Live. The final amount for each

quarter would be calculated after adjusting any

applicable penalties and applicable credits.

Given there is a performance bank guarantee and Liquidated

damages clause to monitor timely delivery of services, we request

a deletion of clause b and c. 100% of the eligibility amount for the

activity within a stage and phase at each milestone completion. Refer Corrigendum

16.021 III


Page 75

5. Post Go-Live (Stage 3 of each Phase)

d. An amount equal to 10% of the EQIs shall be withheld

for each quarter and 90% of the EQIs shall be paid for the

entire duration after Go-Live of each Phase. The IA is

expected to raise the invoice for 90% of the total EQIs

calculated for any quarter.

e. The cumulative 10% amount from each quarter during

the O & M phase (after Go-Live for each phase) shall be

paid to the IA after completion of the exit management

activities, as defined in the terms and condition of the

contractual agreement.

Given there is a performance bank guarantee and Penalty clause to

monitor SLAs, we request a deletion of clause d and e. 100% of the

EQI shall be paid for the entire duration after Go-Live of each

Phase.

Also, we propose that invoicing for EQI will raised at the beginning

of each quarter. The penalties for the corresponding quarter will

be adjusted with the invoice for next quarter.

Refer Corrigendum

16.022 III 6.2. Service Level Metrics, Page 100

At any given point of time during the entire contract

period, the total credits and the corresponding amount

will not exceed more than 15% of the total project cost

proposed by the bidder. The extra credits and

corresponding amount will be paid along with the EQIs

limited to the maximum amount as stated above. We request that penalty cap be revised to 10% of each EQI

This is not a penalty but credits to the vendor. The terms in the

RFP remains unchanged

16.023 III 2.3 (3), Page 15

In the event of a change of Control of the

Implementation Agency during the currency of this

Agreement. Implementation Agency shall promptly

notify the HSHRC of the same and in the event that the

net worth of the surviving entity is less than that of

Implementation Agency prior to the change of Control,

the HSHRC may within 30 days of his/ her becoming

aware of the change in Control, require a replacement of

existing Performance Guarantee furnished by the

Implementation Agency from a guarantor acceptable to

the HSHRC (which shall not be Implementation Agency or

any of its associated entities). If such a guarantee cannot

be obtained within 30 days of the HSHRC becoming

aware of the change in Control, he/ she may exercise its

right to terminate the SLA within a further 30 days by

written notice, to become effective when specified in

such notice. Pursuant to termination, the consequences

of termination as set out in Article V under clause no.6.3

hereinafter will become effective. The internal

reorganization of the Implementation Agency shall not

be deemed an event of a change of Control for purposes

of this Article unless the surviving entity is of less net

worth than the predecessor entity.

We understand that the requirement is to have fresh PBG issued

(of same value) from a Bank by the surviving entity (post change

control, if the net worth is less than the entity signing the contract)

and the previous PBG would be returned back by HSHRC at the

same time. Seeking clarification Kindly refer to corrigendum.

16.024 III 3.8.2(K),Page 22

Obtain and/ or maintain standard forms of

comprehensive insurance policy including liability

insurance, system and facility insurance and any other

insurance for the personnel, Assets, data, software, etc.;

and

We understand that the IA shall be required to provide proof of

having an insurance in place. In the event of existing insurance

covering the insurance requirement no project specific insurance is

required. Seeking clarification

Reference to the clause if applicable on IA's insurance cover to

cover the risk of liabilities for the purpose of this project

16.025 III

2.4.2 (g) Page(17)

3.8.2(l) Page(22)

13.2 Page(55)

The ownership of the assets namely, All the hardware,

HIS software and System Software (in the form of

licenses obtained in favor of Director General Health

Services is passed on to HSHRC within a period of 15 days

from the date of certification of such assets by HSHRC;




associated project documentation which is the work

product of the development efforts involved in the

Project) within 30 days of the acceptance of the same by

upon testing and/ or audit , to the HSHRC in accordance

with the terms of this Agreement; and

Transfer of Assets

1. HSHRC shall be entitled to serve notice in writing on

the Implementation Agency at any time during the exit

management period as detailed hereinabove requiring

the Implementation Agency and/or its consortium

partners to provide HSHRC with a complete and up to

date list of the Assets within 30 days of such notice.

HSHRC shall then be entitled to serve notice in writing on

the Implementation Agency at any time prior to the date

that is 30 days prior to the end of the exit management

period requiring the Implementation Agency to transfer

all the Assets to the Project.

The draft agreement at various places requires transfer of

agreement at different point in time. We request HSHRC to

provide clarity when the transfer of asset will happen.

It is general principal that the transfer of asset is usually after the

complete payment is made to the vendor. We request that this

principal be followed as HSHRC can't own the assets unless the

complete payment for the same has already been done.

It is equally important that the agreement clearly provides that in

the event of termination of the contract, HSHRC shall be obligated

to pay the balance amount.

We have given suggestion based on the usual approach in

contract structuring and risk management. There are three

separate clauses dealing with asset transfer but none of the

clauses addresses the issue. Please refer corrigendum for details.

16.026 III 4.4 (2) Page(24)

Each Party to the SLA shall also comply with Project's

Information Security Management Office (ISMO)

standards and policies in vogue from time to time at

each location of which the HSHRC makes the

Implementation Agency aware in writing insofar as the

same apply to the provision of the Services.

Is it our understanding that the agreement will have the

information security policy that needs to be adhered to and any

change in the policy shall go through the change management

process following the change control note. Seeking clarification

It shall be the obligation and responsibility of the IA to adhere to

such revisions in the policies if any from time to time without no

extra cost or charges to the account of HSHRC. For details on

ISMO standards, please refer to corrigendum

16.027 III 5.1(3) Page26

Except as otherwise provided for herein or as agreed

between the Parties in writing, HSHRC shall not be

required to make any payments in respect of the Services

other than those covered by the terms of payment as

stated in the Terms of Payment Schedule (Schedule VI of

this Agreement). For the avoidance of doubt the

Payments shall be deemed to include all ancillary and

incidental costs and charges arising in the course of

delivery of the Services including consultancy charges,

infrastructure costs, project costs, implementation and

management charges and Operations and Maintenance

cost and all other related costs including taxes, cesses,

levies and any other impositions which are addressed in

the Article IV under clause 4.1 .

Is it correct to assume that the ancillary and incidental cost are to

be assumed only in view of the scope of work which is necessary

and inseparable part of the project and not just any cost whether

or not related.

All consultancy charges, infrastructure costs, project costs,

implementation and management charges and Operations and

Maintenance cost and all other related costs for additional scope

shall be paid separately as per CCN.

We are requesting for boundary within which the IA has to

complete the work. The terms of the contract remain unchanged

16.028 III 6.1 Page(28)

In the event that the Implementation Agency is in

Material Breach of its obligations under this Agreement

or the SLA, DGHS may terminate this Agreement or the

SLA upon notice to the other Party. Any notice served

pursuant to this Article shall give reasonable details of

the Material Breach, which could include the following

events and the termination will become effective:

1. If there is Breach which translates into default in







2. Because time is the essence of the contract, in case,

for reasons prima facie attributable to the









The agreement does require material breach for termination but

the timelines that it provides for cure is not aligned with industry

practice. It is usual to have notice period of not less than 30 days.

We also request that the breach of SLA be treated separately and

shall not by itself be treated as breach of agreement. Both the

parties know at this stage itself that there is possibility of breach of

SLA during the contract period. The remedy for breach of SLA is by

way of service credit and not termination.

The requirement of time being of essence may not be appropriate

in this kind of scenarion and therefore we suggest that the

termination for delay shall only be applicable once the project

delay result in levy of maximum amount of liquidated damage.

There should also be a provision that IA shall not be liable to the

extent delay is attributable to HSHRC or any third party, or for

reasons beyond IA's control. This kind of project requires coordinated effort on the part of

both parties. The approach for execution requires partnership

rather than principal and vendor approach. Kindly refer to corrigendum

16.029 III 6.3 Page(28-29)

6.3. Termination

1. DGHS may serve written notice on Implementation




Agency.

3. Conversely if HSHRC apprehend a similar event

regarding the Implementation Agency, he/ she can

exercise the right of termination in the manner stated

hereinabove.

We request that the termination shall not be based on subjective

satisfaction or apprehension of bankruptcy but shall be tied to

some overt act (such as an assignment for the benefit of creditors,

filing of a petition in bankruptcy, or filing of an involuntary petition

that is not dismissed within a month) rather than debatable

determinations of insolvency.

The suggested change is to bring in more clarity and to ensure

objectivity in the contract. Kindly refer to corrigendum

16.03 III 6.3(4) Page29

4. If the performance of the system/services is degraded

significantly at any given point in time during the

Agreement and if the immediate measures are not

implemented and issues are not rectified to the

complete satisfaction of HSHRC or an agency designated

by them, then HSHRC will have the right to take

appropriate corrective actions including termination of

the Agreement. It is to be noted that if the Penalty

applicable in two consecutive quarters during the

currency of the Agreement degrades between SLA Score

of (minus) -100 upto 70; then HSHRC shall have the right

to terminate the Agreement.

We request confirmation that the termination in this event would

also be subject to written notice and cure period.

Is it correct to assume that if the SLA score goes below the

particular threshold due to reason attributable to HSHRC or any of

third parties then the same will not be considered.

Is it correct to assume that notice will be provided if score in a

quarter goes below the threshold. Seeking clarification Kindly refer to corrigendum

16.031 III 6.4Page(29)

Effects of Termination

1. In the event that the HSHRC terminates this

Agreement pursuant to Article V and depending on the

event of default, the deposits shall be forfeited along

with EMD and no payment shall be made for the work

already executed but not paid including the retention

amount.

We request HSHRC to clarify that the IA shall be compensated for

the supply of product and provision of services till the date of

termination. As HSHRC is not paying for assets upfront the

remainder of the payment shall be made at the time of

termination.

It is important that the agreement provides clarity on the

payment for Assets supplied under the contract. Kindly refer to corrigendum

16.032 III 7.1(3) Page32

The Project Assets purchased by it on behalf of HSHRC

pursuant to the Agreement conform to technical

specifications prescribed in the RFP and shall perform

according to the said technical specifications. The

Implementation Agency further warrants that such

assets are of latest version, non-refurbished, unused and

recently manufactured. They shall not be nearing end of

sale/ end of support;

The Project Assets shall be free from all encumbrances

and defects/ faults arising from design, material,

manufacture or workmanship or from any act or

omission of the Implementation Agency that may

present a snag/fault, under normal use of the same.

Is it fine to assume that as long as the product supplied is as per

the specification and not reached end of sale and end of support,

bidder does not have to supply the most recent version.

Some of the products manufactured used the refurbished part and

their warranty for the refurbished part is also as new. This is

usually done for going green, hope this is acceptable. Seeking clarification Kindly refer to corrigendum

16.033 III 8.1.Page (36-39) Intellectual Property

IPR rights under any contract shall align with the purpose for which

contract is being entered and whether the intention of the party is

to prohibit use of the know how or IPR developed by parties under

this agreement to be replicated. We understand that this project

would be rolled out by other states and in the event the restriction

is imposed in the contract on IA no one would benefit.

We suggest that the two principles be used for the project. I) each

party retains the pre-existing IPR rights and any modification

therein. ii) The ownership of newly created copyright may be

owned by IA, or Owned by HSHRC. The deciding factor in this

scenario would be a)whether the development is specific to

Haryana or b)could that be used for any other state in India as

well. In case of a the ownership shall lie with HSHRC and in the

later case with IA. The ownership shall be followed by grant back

of license.

The OTS software shall be treated differently and shall be available

subject to payment of license fee.

It is highly unlikely that HSHRC will to do any commercial

exploitation and therefore it is for its internal use. The right to

use shall be given by way of royalty free, fully paid,

irrevocable(subject to compliance of license terms) license for

internal use of HSHRC.

Its a win win approach as it would incentivize the selected bidder

by having the opportunity to use his know how in other projects

and to Government by reducing the price point as redevelopment

would take less man month effort.

Most of the bidders are required to have already some similar

work and the reason for the same again is that by doing so they

are coming with appropriate knowledge and IPR rights.

HSHRC is not losing anything by providing IPR ownership to

bidder as long as they have broad license to use the IPR without

any fee. Kindly refer to corrigendum

16.034 III 9.1Page(40)

Confidentiality We request HSHRC to ensure that the confidential information of

IA shall also be protected by HSHRC.

It is critical that even the confidential information of the IA is also

protected. Kindly refer to corrigendum

16.035 III 9.1(7)Page (41)

The provisions of this Article shall survive the expiration

or any earlier termination of this Agreement.

It is usual to provide a timeline post which the confidentiality

obligation expires. Is it correct to assume that the obligation shall

expire five years from the date of termination/expiry of the

agreement.

we are requesting this change as it provides for a better solution

as the confidential information will not remain confidential in

perpetuity. Kindly refer to corrigendum

16.036 III 9.13 Page(47) Force Majeure Event

We request to clarify how the force majeure event would have

different implication prior to and post commencement of

operation.

We also request clarity that the notice of seven days shall be given

once the force majeure event comes to an end. Seeking clarification

This shall be addressed during the signing of the contract once

the successful bidder is on board

16.037 III 10.1Page(3)

In the event of any dispute or difference between the










to the Arbitration.

We request that the Arbitration shall be either by a sole Arbitrator

by mutual consent or by a panel of three Arbitrator, one appointed

by each party and both the Arbitrators so appointed appoints the

third Arbitrator.

It is critical that Arbitration is neutral and the process is not jus

fair but also seems fair. Kindly refer to corrigendum

16.038 III Schedule-III, Page(62-64) Audit,

We request that the boundaries within which access/audit rights

are available shall be clearly defined.

Any request for information or documents during Audit excludes

the IA’s confidential information such as (I) IA’s internal costing

models, profit margins or overheads (ii) any confidential

information relating to the IA’s employees, or (iii) minutes of its

internal Board or Board Committee meetings including internal

audit, or (iv) such other information of commercial-in confidence

nature which are not relevant to the Services.

Further we request confirmation that any third party Auditor shall

not be competitor of IA.

It is cortical to provide the boundary within with the audit

provision will work. Kindly refer to corrigendum

16.039 III Schedule V, Page(67)

Payments invoiced shall be made within 45 days of the

receipt of invoice by the HSHRC subject to adjustments if

any for the previous performance.

We request that payment shall be made within 30 days from date

of invoice.

we request this change to align with industry standard position in

IT Kindly refer to corrigendum

16.04 III 7.2, 7.3Page (32, 34)

negligence/ fraud/willful misconduct

We request that Negligence be replaced with Gross Negligence in

clause dealing with third party claims and liability.

“Gross negligence means an indifference to, and a blatant

violation of a legal duty with respect to the rights of others, being a

conscious and voluntary disregard of the need to use reasonable

care, which is likely to cause foreseeable grave injury or harm to

persons, property, or both.

Gross negligence involves conduct that is extreme, when

compared with ordinary negligence. A mere failure to exercise

reasonable care shall not be a Gross negligence.”

“Wilful misconduct” means any act or omission of a party which is

wilfully intended to harm the interests of the other party, provided

however, that the wilful misconduct does not include ordinary

negligence, an error of judgment or mistake of a person.

Fraud is well defined in Indian law but the act does not define

Negligence and willful misconduct.

It is ordinarily gross negligence and not just negligence for which

the party shall be liable to indemnify.

It is worthwhile to note that we are referring to indemnity for

gross negligence and its not just about taking responsibility but

indemnifying third party.



16.041 III 7.3 (3) Page 34

IA shall not in any event be liable for any indirect or

consequential damages except with respect to the bodily

injury (including death) and damage to real and tangible

personal property caused by IA's negligence/

fraud/willful misconduct.

What is the indirect and consequential damages that HSHRC

foresee in this kind of a project.

Even ordinarily no one requires taking of consequential liability

arising from death or property damages.

No change

16.042 III 2.4.2.

Conditions Precedent before the beginning of Operation

and Maintenance Phase: a. HIS Project is implemented as

set out in this RFP; and b. The IT and non-IT

infrastructure is established as required under the RFP;

and c. The creation of project master data in the HIS

System as required under the RFP is complete; and d.

Necessary training is imparted to the stakeholders as

required under the RFP; and e. IA shall have completed

the testing, UAT, operation and commissioning of the

Project Pilot at Panchkula respectively by the Project

Pilot completion date as mentioned in the

Implementation Schedule and providing the Services to

the Stakeholders in conformity to this Agreement,

successfully and to the satisfaction of HSHRC as stated in

Governance Schedule; f. IA shall have completed the

testing, UAT, operation and commissioning of the HIS

Project at specified locations other than Panchkula by

the date as provided in the Implementation Schedule

and providing the Services to the Stakeholders in

conformity to this Agreement, successfully and to the

satisfaction of HSHRC as stated in Governance Schedule;

g. The ownership of the assets namely, All the hardware,

HIS software and System Software (in the form of

licenses obtained in favor of Director General Health

Services is passed on to HSHRC within a period of 15 days

We request that the clause be deleted. The condition precedent

shall only be applicable in relation to signing of the contract and

the next step is to have a detailed and mutually agreed acceptance

test procedure that objectively defines the requirement of meeting

the customer requirement for starting the maintenance phase.

If there is some specific reason for including this clause we would

request HSHRC to explain the rationale in detail including the

reason of not replacing it with objectively worded acceptance test. Seeking clarification



16.043 I Page 26

INCEPTION REPORT- The acceptance of the Inception

Report by HSHRC is necessary before proceeding to the

next stage of the project (pg 26) On what basis the report can be accepted or rejected

Specific acceptance criteria for the inception report needs to be in

place.

Please comply with the requirements mentioned in the volume

1 of RFP section 3.2.1.1, page 26 and section 5.4.6 mentioned on

page 109

16.044 I Page 28

COMPLIANCE STANDARDS- c. The IA shall ensure

adherence to all relevant e-gov standards defined by

Government of India (GoI) from time to time (PG 28)

It is our understanding that the current applicable standard shall

be made part of the contract and any changes shall be done

through change management process through CCN.

For future standards and policies need, to chalk out a plan/

mechanism and pricing also to go forth. The IA shall comply to all the standards prescribed in the RFP

16.045 I Page 74

The HIS should integrate with the integrated Referral

Transport system (RTS) as and when it is implemented.

When is RTS expected to be implemented ? What if the

implementation is delayed ?

The time frame for such activity needs to be defined. It can not be

open ended like, " as and when implemented". This has to be integrated within the project period

16.046 I Page 115

UAT - HSHRC will form different user groups which shall

be headed by a competent officer appointed by HSHRC

for the purpose of UAT. These user groups would test

the application for the functionality, reliability and all

other related tests. Once the users are completely

satisfied with the application, Implementation Agency

should take a formal sign off from the competent officer

appointed by HSHRC for acceptance of each

module.(PG115)

We request that the satisfaction is not made subjective but it

should be objectively defined.

Can be reworded as " once the users have accepted the

successful completion of UAT based on the earlier decided

criteria". No Change=

16.047 I Page 133

SERVICE LEVELS- Actual performance against the above

Service Levels will be measured using our then-current

monitoring tool.(PG133)

It can be rephrased as :" monitoring tool as accepted/decided

mutually by HSHRC and vendor". The terms in the RFP remains unchanged

16.048 I Page 138

9. Warranty should not become void, if Hospitals buys,

any other supplemental hardware from a third party and

installs it within these machines under intimation to the

IA. The entire responsibility for providing onsite support

and getting services from OEM for all such procurements

by the Hospitals will remain with IA.(PG 138)

It is our understanding that the warranty exclusion is provided by

OEM. In the event OEM allows the warranty IA would require to

pass on the advantage.

Vendor will provide support for or getting support from OEM only

for the hardware procured by vendor.

Needs to be rephrased and differentiate between the hardware

support services between vendor supplied and hardware

procured by the hospital. Please refer corrigendum for details.

16.049 I Page155

Note: The IA is expected to submit a detailed training,

change management, capacity building and

communications plan to HSHRC. Any decisions by HSHRC

on such matters will be final and binding on all parties.

(PG 155)

It is our understanding that the IA, if not satisfied with the decision

may approach the Dispute resolution Board and even Arbitrator.

We request that clause be modified as the agreement has

detailed dispute resolution clause to address any dispute. Please refer corrigendum for details.

16.05 I Page 156

Note: HSHRC may expand the gamut of services and

include other modules as well. However the final

decision will be taken later on and currently they are not

included in the scope of work for the IA. All decisions

taken by HSHRC will be final and binding on all

parties.(PG 156)

It is our understanding that the IA, if not satisfied with the decision

may approach the Dispute resolution Board and even Arbitrator.

We request that clause be modified as the agreement has

detailed dispute resolution clause to address any dispute. Please refer corrigendum for details.

16.051 II Page 51

NDA -This Agreement shall be effective from the date

the last signature is affixed to this Agreement and shall

continue in perpetuity. (pg 51)

It is usual to provide a timeline post which the confidentiality

obligation expires. We request for limiting it to five years

We request that the timelines be specified as the confirntiality

nature of the document will be lost over a period of time. We

suggest that all the confidential information be returned within

45 days of termination/expiry. Please refer corrigendum for details.

16.052 II Page 71

Any additional services apart from the one mentioned

in technical proposal Data Center BOQ required from the

Data Center Service Provider (DCSP) shall be at the cost

of the bidder with the rates applicable at that specific

time as issued by Government of Haryana. It would be

mandatory to use the same facility in view of the

additional services. (pg 71)

" It is mandatory to use the same facility in view of the additional

services". It might be possible that those facilities/services are

available at lower cost from other sources. This should not be

mandatory.

Data center infrastructure services will be provided by HSHRC

through DCSP. Refer section 6 of volume 1 of RFP for more

details on this.

16.053 I

2.2 Administrative Structure - Page

No. 21 Organization Chart

The Chart is not in full. It is truncated. Pl. provide the complete

diagram. Please refer corrigendum for details.

16.054 I

5.3 - Performance Metrics -

Requirements - Page 105

The IA is expected to implement ISO 27001 for the

project and should formulate standard security policy

and procedures applicable for each of the entities

separately.

Typically ISO 27001 will be implemented at organization level.

However, IA will ensure ISO 27001 compliance are followed and

achieved at they HIS program level. Pl. Confirm if the

understanding is correct It is correct

16.055 I

6.1 Proposed Implementation /

Network Architecture - Page 118

IA is expected to provide compliance to all the

components of BOQ

There is no specific compliance provided for each components in

RFP

This forms part of the mandatory compliance. Kindly refer to


16.056 I 6.3 Data Centre - Page 118

Data Center for Haryana HIS project shall be provisioned

as a service by the Data Center Service Provider i.e. by

HARTRON on behalf of the HSHRC. Can IA propose its own Data Center as service (cloud offering)? No, Refer section 6 of volume 1 of the RFP


Additionally it is proposed that the backup procedure at

the DR site would be near real time, till such time the DR

Site is set up/ready for commissioning

1. DR is not in scope for IA. Pl. confirm

2. When DR is expected to be ready?

3. Any DR related activities and solutions are not in IA scope as of

now. Pl. confirm

Solution needs to be designed by the IA. However,

Infrastructure services required will be provided by DCSP. The

DR solution shall be ready at the time of Go-live of the solution.


The IA should deploy and host the application in the

„Data Centre‟ for the purpose of backup also.

1.Is this statement implies Backup of data? Pl. clarify. Hope

HARTRON will provide backup as service

Backup service is provided by DCSP. Refer section 6.8.6 of

volume 1 of RFP.


If for any reason, there is a delay in any deliverable that

is due to Data Center services and or Network service

provider, the IA shall not be penalized.. 1. Who is Network Service provider? IA will not be penalized for any service deficiency of DCSP.


The components will include compute, storage,

operating systems, firewall, IPS, Load balancer and

backup services. All these components are provided by

DCSP as service including the monitoring, management

and support with 99.5% SLA.

1. Installation of Hardware and OS will be done by DCSP. Pl.

confirm

2. Ongoing management and support of Hardware, OS, Network

Infra (Firewall, IPS, LB etc.,) will be done by DCSP pl. confirm

1. yes will be done by DCSP

2.. Yes will be done by DCSP


The IA shall build the compute infrastructure using the

components provided by DCSP (listed in Section 6.8).

1. IA will provide the number of components required. DCSP will

provision and provide this to IA to use. Pl. confirm 1. Yes


4. System Operations & Maintenance Services -

Undertake all operations and maintenance services of all

the components being procured and installed by IA, to

ensure that overall uptime commitment of 99.5% in

liaison with DCSP.

1. As the components are provided by DCSP as service, O&M of

these components should be DCSP's responsibility, not IA's

responsibility. Pl. confirm

For Data center Infrastructure services as mentioned in section 6

of volume of RFP, all responsibility to deliver the mentioned

service lies with DCSP.


5. Backup / Restore Services – Ensure the back and

restore of application and database using the services

provided by DCSP. 1. Will DCSP support backup of any database? Kindly refer section 6.8.6 of volume 1 of RFP


7.IA must provide in their technical proposal all details

w.r.t sizing and specifications (throughput, IOPS,

compute capacity, cores, processors, MIPS, bandwidth

requirements etc.) for each of the solution components

that are required to ensure that all application

functionality, including data access, file downloads, and

online transactions, is performed within commercially

acceptable response times and as per the defined SLA‟s.

1. As the components will be provided and provisioned by DCSP,

how these specifications will be addressed?

For Data center Infrastructure services as mentioned in section 6

of volume of RFP, all responsibility to deliver the mentioned

service lies with DCSP.


One more factor to be taken care of here would be the

compatibility of all these components with each other

and with respect to the overall solution deployment.

1. Compatibility may depend upon make and model of the

hardware. But the hardware is provided by DCSP. Can IA specifies

what make and model of the Hardware need to be used? Will

DCSP arrange accordingly. The Infrastructure components

16.066 I 6.4 Business Continuity - Page 121

1. As there is no DR site in scope as per the RFP, what is expected

as part of Business Continuity?

The DR facility will be provided by HSHRC. However, the

compute, storage and other services required has to be

provided in BOQ. Refer section 6.4 of Volume 1 of RFP


IA shall design the Business Continuity solution in a

manner that the Recovery Time Objective (RTO) of 4

hours and Recovery Point Objective (RPO) of 2 hours is

achieved.

1. As there is no DR in scope, RTO and RPO are not applicable. Pl.

clarify

Business continuity plan is part of the scope of IA. The IA needs

to propose the deployment model of its solution to achieve RTO

and RPO. Refer section 6.4 of volume 1 of RFP.


In event of disaster it is expected that the services are

made available 50% of its capacity. The BOQ of DRC shall

also be provided along with the DC BOQ.

1. As there is no DR in scope, why BOQ for DRC is required?

2. Pl. clarify scope on DR perspective

Business continuity plan is part of the scope of IA. Refer section

6.4 of volume 1 of RFP.

16.069 I

6.5. Network / Connectivity - Page

No. 123

The primary connectivity shall be

provided using a dedicated MPLS leased line.

1. Primary connectivity is the responsibility of HSHRC. Not in IA

scope. Pl. confirm

Primary connectivity to be provided by IA through MPLS.

Secondary connected will be provided by state through Haryana

SWAN .

16.07 I


No. 123

The IA is expected to build network level redundancy

through broadband connection from a different service

provider. The network should have high availability

switches.

1. As per Govt rule, IA can not re-sell or sell bandwidth. Still

secondary connectivity expected from IA? Pl. confirm

Agreed. Payments shall be made directly to the bandwidth

service provider

16.071 I


No. 124

HSHRC reserves its right to make IA increase the

bandwidth provided on different network segments if

the desired service quality is not being achieved because

of any limitation on account of bandwidth and IA will

have to fulfill such a request within an agreed timeframe.

1. Initially IA will provision bandwidth of given size (2Mbps and 10

mbps). Any additional requirement will be paid by HSHRC through

change control. Pl. confirm

Depending on the size of facilities specified in corrigendum, the

IA should mak an appropriate sizing as may be required by the

solution provided by IA, and provide bandwidth as per

requirement to meet the SLA's.

16.072 I



side - Page No. 124

IA shall procure the entire infrastructure required at

these locations 1. What are the infrastructure required at locations? These are already mentioned in the referred section of the RFP

16.073 I



side - Page No. 124

The no. of Hospital Users (sanctioned staff strength)/

employees should be provided with PCs to cater to the

requirements of HIS and to achieve the complete

automation status.

1. Do all Hospital users need PCs?

2. Number of employees/staffs at each hospital has not been

provided in RFP. Pl. provide the same 1 & 2. Please refer corrigendum for details

16.074 I



side - Page No. 125 Installation, Testing and Commissioning of UPS

1. What is the specification of UPS?

2. How many number of UPS required at each hospital (by

classification of Hospital and locations)? This has not been

provided in Annexure 2

Bidder to propose an adequate UPS solution depending on the

IT load considered per facility. UPS backup is to be provided for

atleast 2 hours. DG Sets shall be provided by HSHRC

16.075 I



side - Page No. 125

Physical Installation of Desktops, Multi Function Device,

peripherals etc. as required

1. What is the specification of Desktop?

2. What are multi function devices?

3. Pl. provide details of multi function devices, configuration,

specifications and total numbers

4. What are peripherals? Pl. provide the configuration,

specifications and total numbers?

5. Nothing has been specified as peripherals in Annexure 2

Kindly refer corrigendum for details.

1. Multi-function device here refers to the printer, scanner,

photocopier and fax

2. Peripherals as referred to the desktop peripherals

16.076 I



side - Page No. 125

It is proposed that the IA should make adequate

provisions for making the entire “Nodes” operational i.e.

all additional infrastructure requirements should be

covered in that without the Hospital going into specifics

of hardware and other networking components

requirements 1. This requirement is only for as is requirement. Pl. confirm This includes existing and the proposed nodes

16.077 I



side - Page No. 125

The envisaged year on year growth for each location has

been determined as 5%, all these users will need to be

provided Desktop as applicable and connected through

LAN at each location and WAN to the central HIS

application at SDC.

1. Current users details are not provided in RFP. Pl. provide the

same

The number of nodes expected to be active users is already

detailed in the RFP. Kindly refer to details of users facilty-wise

given in Corrigendum.

16.078 I



side - Page No. 125

This has to be factored in the overall calculation by the

IA; however the procurement and installation should be

done in phased manner as per directions from HSHRC.

1. IA to factor the number of devices as per Annexure 2 only. Pl.

confirm

Page 125 read along with the indicative BOM provided in section

10.2 of volume 1 of the RFP

16.079 I



side - Page No. 125

The IA needs to conduct a detailed survey to assess the

existing hardware and networking components.

1. When this detailed survey will be conducted by IA?

2. Any change in the requirement, if any, subsequent to this

survey, how will it be handled? (Through change control?)

IA is expected to undertake a detailed survey before the start of

each phase

16.08 I



side - Page No. 126

It is a mandatory requirement that UPS should be

installed at all locations as per required power backup

needs, taking into consideration the already exiting and

operational UPS. 1. Specification for UPS not provided. Pl. share the same Repeat Query

16.081 I

6.7. Site Preparation requirements -

Page No. 126

Provision of Local area network (LAN cables, LAN ports,)

etc.

1. Need details on building area, floors, number of ports required

etc for each hospital

IA should make an independent assessment and evaluation of

the various user settings in various type of facilities in the State

of Haryana. The financial formats already include the provision

of unit price for the network components

16.082 I


Page No. 126

Provision of interconnectivity between building blocks of

the hospital (e.g. OFC, Wi-Fi etc.)

1. Can IA propose any connectivity? (for e.g.., only Wi-Fi)?

2. If not, what is exactly required?

IA should make an independent assessment and evaluation of



of unit price for the network components. The proposed

solution should meet the SLA's

16.083 I


Page No. 126

Ensure adequate power points in adequate numbers

with proper power back up facility, including UPS

1. Power backup requirement is for Desktop, Peripherals only. Pl.

confirm

2. Already existing power points can be used. Pl. confirm

1. This is for both the desktop and servers wherever applicable

2. In case if these are already available but will have to be

checked as per the site preparation requirements to enable

proper functioning of the equipment

16.084 I

6.8. IT Infrastructure Components as

available from DCSP - Page No. 127

Cost Implication Value (CIV) is a representation of price

value of the item for the cost evaluation purpose

1. What is the value of one CIV?

2. Given CIV is per month or per annum or for the contract period?

Pl. clarify

CIV is cost implication value. CIV will be used for financial

evaluation. As BOQ asks for quarterly components requirement.

Average CIV across the duration of contract will be taken for

evaluation.

16.085 I

6.8.1.1. Virtual Server Hosting - Page

No. 127

1. DCSP will do the following as part of the components. Pl.

confirm

a. Provisioning of components

b. Installation of OS, SW and configuration

c. On going management and monitoring of components Yes. For more details refer section 6.8 of volume 1 of RFP.

16.086 I


support - Page No. 129 Microsoft Windows (License & Support) 1. What is the version of this OS?

Depending on the solution provided by IA, version of the OS

shall be specified in the solution. The same shall be provided by

the DCSP.

16.087 I


support - Page No. 129 Linux (License & Support) 1. What is the version of this OS?

Depending on the solution provided by IA, version of the OS

shall be specified in the solution. The same shall be provided by

the DCSP.

16.088 I

Managed Firewall Features - Page

No. 130 VPN : Site to site IPsec and SSL for remote users 1. Any restriction on number of VPNs and users? Refer to response to query 16.071

16.089 I

6.8.7. Service level agreement (SLA)

as provided by DCSP - Page No. 132

Support Response Target – 120 minute Support

Response Time for Critical Incidents.

1. Response is 120 minutes for Critical Incidents. This looks very

slow response

2. What is resolution SLA? This is not provided For critical SLAs response time is revised to 15 minutes. The

uptime SLAs are there which shall be maintained.

16.09 I


as provided by DCSP - Page No. 133

This Service Level only covers unavailability of a Server

due to the hardware.

1. OS also need to be included as it is provided by DCSP. Only

hardware can not be considered.

Os is also included in the purview of DCSP and all SLAs

mentioned shall be applicable.

16.091 I


as provided by DCSP

1. SLAs by DCSP is not in aligned with SLAs expected from IA (as

per Volume III). SLAs provided by DCSP is way lower than SLAs

expected from IA. This need to be corrected

The SLAs by DCSP is for individual components. IS needs to

architect the solution in a way so that SLAs can be met. For

example: if uptime of a system is 99.5% using two system in HA

mode will always give higher SLA than 99.5%.

16.092 I

7.2. Support Requirements - Page

No. 134

The IA shall provide Operation and maintenance (O&M)

support to HSHRC for 5 years from the date of complete

“Go-Live” of the application.

1. This contradicts with Implementation schedule shared in

Volume 1. Total project duration is 1 + 5 i.e.., 6 years. O&M

Support is 5 years from Phase 1 Go Live

There is 1 year of Implementation in 1st year, to allowed by 5

years of O&M & 1 year of implementation in phase 2&3

followed by 3 years of O&M.

16.093 I

B. Ensure the following from OEM for

the equipment supplied: - Page No.

135

Commitment of support for spares and services for a

period of 5 years from the date of Supply from OEM

1. IA is expected to provide support for 5 years after Go-Live Phase

1. However, from OEM it is 5 years from data of supply. This

contradicts. Pl. validate and confirm

The IA is expected to provide support till the end of the contract,

clause specified is minimum 5 years.

16.094 I Page 135

Implement a proper SLA monitoring tool in and

customization of the same in consultation with Project

Operations Committee (POC) and Project Monitoring

Unit (PMU) for SLA Monitoring during O&M Phase

1. DCSP also do monitoring of OS and Infra. IA also expected to

implement SLA monitoring tool. How the integration will be

addressed?

2. What SLA monitoring tool DCSP is using?

3. How the integration between DCSP Monitoring tool and IA

monitoring tool will happen?

DCSP will manage its Infrastructure. Appropriate interface will

be provided to IA to see various reports of the SLA tool. IA needs

to monitor its Application SLA, which can be script based or

standard tool based.

16.095 I

7.3. Infrastructure Operations and

Maintenance - Page No. 136

The IA will provide 24x7 operation and maintenance

services for the contract period to the extent of IT infra

provided by them. 1. DCSP provided components are not in IA's scope. Pl. confirm

yes, the components are not as deliverable from IA. However

the IA needs to provide the BOQ of the components which will

be required from DCSP to run its application as specified in RFP.

16.096 I

7.3. Infrastructure Operations and

Maintenance - Page No. 136

The DC and DR services shall be available to IA and will

be provided by Data Center Service provider

1.Is DR in scope? This is not defined in RFP?

2. Where DC and DR are located?

3. What kind of security features/services will be provided by

DCSP? Refer section 6.4 of volume 1 of RFP.

16.097 I

7.4. Warranty Support Services - Page

No. 137

A comprehensive warranty support and on-site free

service warranty for the entire contract period from the

date of Go Live.

1. This contradicts with OEM Support requirement - Page 135

Volume 1. There it asks only for 5 years from date of supply The RFP condition remains unchanged

16.098 I

7.6. Manpower for IT Support at all

project locations - Page No. 139

1. This manpower requirement specified in this section is only for

implementation phases (till Go-Live). Pl. confirm Kindly refer to corrigendum

16.099 I


Management Services - Page No. 139



service requests as well as grievance redressal. 1. This helpdesk is only for IT related support/incidents. Pl. confirm

The helpdesk will also address issues related to grievance

redressal related to service availability and quality etc, Further

the resources for IT support and the Helpdesk/ Incident

Management services may be responsible for both the Facility

Management as well.

16.100 I



Facility for providing any kind of assistance to all internal

as well as external Users regarding general information

related to healthcare services, facilities, timings, fees,

etc,

1. In page 139, it is specified it is for ICT related incidents, but here

it is specified as general info regarding health care, timing, fees.

Etc., This should not be part of IA scope. Pl. confirm

2. Also, this contradicts with list of activities to be conducted by

Helpdesk as defined in Page 141 Please refer response to query no. 16.099

16.101 I



1. HSHRC will provide necessary telephonic infra. Pl. confirm

2. Toll free number will be provided by HSHRC. Pl. Confirm

3. Centralized Helpdesk need to be implemented at HSHRC

premises. Pl. Confirm.

4. Where this centralized helpdesk need to be implemented?

1. The understanding is correct.

2. The understanding is correct

3. Yes

4. The centralized helpdesk location (physical space only) shall

be in Panchkula and provided by HSHRC

16.102 I

7.8. Facility Management Services -

Page No. 142

Facility Management Services should be provided by the

IA for all IT, non IT and other items / services being used

by Hospitals for 5 years

1. Non-IT items/services - Pl. clarify on this. What is expected from

IA.

2. There is no non-IT items in scope of IA

1. The non-IT in this context refers to the UPS, LAN cabling, AMC

services, preventive maintenance, issue resolution, patching,

updates, installation, configuration etc.

2. As above

16.103 I


Management Requirements - Page

No. 148

It is proposed that the Hospital Users and Administrators

would be divided in the following groups: Group1, Group

2, Group 3

1. How many number of users are there in each Group? Pl. provide

the details with location wise breakup Please refer response to query no. 8.031

16.104 I



No. 148 System Administrators, Other IT Support Staff

1. How many number of such users are there?

2. What are they expected to do when IA is going to support all

HSHRC IT items/services?

1. For Group 1 & 2 Please refer to facility wise sanctioned staff

strength provided in the corrigendum. For Group 3, a portion of

existing staff from Group 1 & 2 will be trained. The IA must

discuss the total number of Users to be trained for the proposed

modules with Hospitals and ascertain the training requirements

and mechanism accordingly.

16.105 I



No. 148 1. Where (in which location) the training need to be provided?

Please refer to section no. 8.5 of Volume 1. The training shall be

conducted in State Health Institute of Family Welfare, Sector 6

Panchkula

16.106 I

9.Implementation Plan and Project

Management 1. Overall contract period is 6 years (1 Years + 5 Years) Pl. confirm Yes, the understanding is correct.

16.107 I


Material - Page No. 165 to 168

Medical Colleges Bills of Material

District Hospital Bill of Material

Sub-District Hospital Bill of Material

Community Health Center (CHC) Bill of Material

Primary Health Center (PHC) Bill of Material

1. Is the quantity given is for all medical colleges or per medical

college?

2. No Compliance requirement details provided for any items. Pl.

provide the same

3. Quantity not specified for UPS. Pl. specify

4. EQMS - This requirement is not specified in RFP. Pl. provide

more details

5. Only the specified number of quantity need to be provided by

IA. Pl. confirm

6. Wherever quantity is not specified per unit cost need to be

provided. Pl. clarify

1. Per facility

2. BOM compliance is in terms of providing MAFs

3. Bidder to propose an adequate UPS solution depending on

the IT load considered per facility. UPS backup is to be provided

for atleast 2 hours. DG Sets shall be provided by HSHRC

4. Please refer to FRS

5. Yes for desktops, Multi laser printer and LCD for EQMS. For

other items of BOM bidder to propose. Final BOM needs to be

finalized in discussion with HSHRC

6. Kindly refer to the Annexure-B, Financial Formats provided in

volume 2

16.108 I


Material - Page No. 165

Site preparation with passive and electrical cabling,

earthling, server rack, AC 1.5 TN, Fire extinguisher etc.

1. This requirement depends on the area, number of floors,

quantity required etc., Pl. provide detailed requirements

IA will include item wise rate in the financial formats for the site

preparation

16.109 I


Material - Page No. 165 LAN Setup

1. Provide the details of existing LAN

2. Provide the detailed requirement of floors, total cabling length

etc.,

The financial formats already include the provision of unit price


16.11 I


Material - Page No. 167 Primary Health Center (PHC) Bill of Material

1. Number of PHC are 10. However, only 4 desktop has been

asked. Pl. clarify The quantity mentioned is per facility requirement

16.111 I

10.3 Annexure 3_ List of Deployment

Locations (FRUs)

1. Provide following details for each location

a. Number of users/employees/staffs at each location

b. Number of Desktop, UPS, Multifunction devices, extinguisher

etc,. required at each location

c. Details of the locations such as total area, number of floors, each

floor area etc.,

1. Please refer to corrigendum for the number of users per

facility

b. Please refer to annexure 2 of volume 1 and refer to

corrigendum also.

c. IA should make an independent assessment and evaluation of



of unit price for the network components.

16.112 I

6.16. Annexure B-Financial Formats -

Page No. 67 Infrastructure at Client Site

1. Pl. clarify on Client Site. Is it Data Center or something other?

2. What are classified under Infrastructure?

1. Infrastructure at client site refers to the total cost provided

for setting up the end-user infra at all the project locations

2. Kindly refer to section 6.7 of volume 1 of the RFP

16.113 I


Page No. 69 2. Pricing Summary (PART “B”)

1. The contract is for 6 years. However the quantity specified for

DCSP is only for 5 years. Pl. clarify Please refer corrigendum for details.

16.114 I


Page No. 71

Any additional services apart from the one mentioned in

technical proposal Data Center BOQ required from the

Data Center Service Provider (DCSP) shall be at the cost

of the bidder with the rates applicable at that specific

time as issued by Government of Haryana

1. RFP does not specify any additional Services. If IA does not know

about additional services provided by DCSP, how can be

responsible for paying those services. The terms of the RFP remain unchanged

16.115 I


Page No. 71

IA shall include all these rates as an optional quote (non-

guaranteed under the current RFP) for implementation

of any additional facilities other than 56 facilities

1. Any specific format is there for additional optional quote? Pl.

share Please refer to the corrigendum

16.116 I

3. Pricing Summary – Phase wise,

stage wise cost - Page No. 72

1. O&M Expection for Phase 2 is not in aligned with what is

specified in Volume 1. It should be 4.5 years after Phase 2 Go Live,

Not 5 years. Sameway for Phase 3, it should be for 4 years. Pl.

clarify and update


16.117 I

3. Pricing Summary – Phase wise,

stage wise cost - Page No. 72

1. Is this format consolidation of Part A and Part B financial

format? Pl. Clarify

2. If yes, how INR and CIV will be added together

3. If not, is this cost is only for implementation of HIS Please refer corrigendum for details.

16.118 I Page 82 Barcode reader

1. How many number of quantity required?

2. What is the specification for Barcode Reader? Please refer corrigendum for details.

16.119 I

Breakup - Operations Cost - Page No.

84 Handholding Support

1. Handholding support is required only during Implementation

phase till golive. Pl. Confirm

The understanding is correct. Handholding support is expected

to be provided for each facility to the maximum of 6 months

after each phase Go-live. The resources may be withdrawn and

utilized for other functions like IT support,etc. IA needs to

propose a suitable model for optimal utilization of resources

and provide man-month rate as per financial format.

16.12 I

Breakup - Operations Cost - Page No.

84 Consumables 1. What are consumables? IA is not expected to provide any consumables

16.121 I

Article VI - Service Level Agreement -

Page No. 90

Indicative SLAs for Helpdesk/ Maintenance support calls

for HIS Portal and Application

1. DCSP provide 120 minutes Response SLA. However, from IA it is

expected 15 minutes response and 1.5 hrs resolution. IA SLA

depends upon DCSP SLAs. Request to validate this SLA Please refer corrigendum for details.

16.122 I


Page No. 90

1. All SLAs depend upon DCSP SLAs. Expected SLAs not in

alignment with DCSP SLAs.

Proportionate adjustments will be provided. However such

relaxation of SLA shall not be applicable at locations enabled by

HIS Lite.

16.123 I


Page No. 95 Availability of all services at Data Centre

1. DCSP provide availability SLA of 99.5%. However, for IA baseline

is 99.8. Lower performance is anything below 99.8. This is not in

align with DCSP SLA

Proportionate adjustments will be provided. However such

relaxation of SLA shall not be applicable at locations enabled by

HIS Lite.

16.124 General DCSP Details

1. Pl. Provide the details of DCSP

a. Any restrictions in components being provided as service

b. Which tool is being used to monitor the components by DCSP

c. Integration capacity of DCSP tools with other tools

d. Resolution SLAs

e. Location of DCSP's DC and DR

f. Can IA access and administer DCSP provided components?

g. Can DCSP will provide admin access of DCSP provided

components to IA?

The Common Infrastructure Management Team will provide

services as DCSP. Restrictions if any has already been specified

in the section 6.8 of volume 1 of RFP. Reports on various SLAs of

DCSP will be provided by DCSP. No integration with DCSP tool is

envisaged. IA needs to plan its SLA measurement mechanism

and tools if any used for measurement of SLA. The location of

DC and DR may vary depending on need and availability of the

said resources at time of deployment of application. No admin

access will be provided to IA for DCSP components. The IA shall

raise tickets for any such activities to be done which shall be

provided by DCSP.

16.125 General DCSP Managed Services

1. DCSP will provide all managed services for the components it

has provided. Pl. confirm

2. IA need to do only the administration of database, web server

and app servers installed in DCSP Components (Server). Pl. Confirm

1. Yes, DCSP will provide the managed services.

2. Yes, IA needs to do administration of database, webserver,

app server, application etc.

16.126 General

1. Can IA provide managed services for database, application etc.,

from its remote delivery center?

Not envisaged in this project. The DCSP responsibility ends at OS

administration.

16.127 General 1. Will DCSP provide space to IA team at it's location?

No, IA needs to plan for remote management using VPN access.

However, during installation and commissioning, access if

required can be provided.

16.128 General

1. HSHRC will provide necessary space, desk, infra etc., for IA IT

team. Pl. Confirm The space, desk and non-IT infra will be provided by the HSHRC

16.129 General

1. What is the refresh policy (years) for the hardware for the newly

installed hw at locations?

Refresh policy for the newly installed hardware would be valid

for the entire contract duration , However during

implementation, IA is expected to do an assessment of the

components that must be replaced/ refreshed those

components that are impacting the overall performance and

trigger SLA breach during the term of the contract. The IA shall

have to ensure that the replaced components are in working

condition and should not lie in the end of support phase.

16.13 General 1. Is Asset Management of IT Items in scope of IA? IT is part of scope and is covered in the Asset Management

16.131 General

1. Patch management of PCs are not in scope of this RFP. Pl.

Confirm Patch Management is part of scope of work

16.132 General

1. Is onsite support is required at all 56 locations during the

contract period? Pl. Clarify Yes

16.133 Volume II


Point 4.1.4.


System




users."



System.

The complete healthcare landscape of the State has already

been provided in the RFP. The proposed system implementation

should allow scaling out of System to all the facilities in future,

therefore the IA has to make adequate provisions in terms of

deploying the State wide Enterprise Licensing of an integrated

HIS system for the Government of Haryana

16.134 Volume II














Please confirm our understanding is correct. The solution should meet the RFP requirements

16.135 Volume II







platform. The terms in the RFP remains unchanged

16.136 Volume II




of breed solution:










- Association of the key words with the documents The terms in the RFP remains unchanged

16.137 Volume II





etc.).





applying annotation and annotations should get stored in DMS." The terms in the RFP remains unchanged

16.138 Volume II











16.139 Volume II










Please confirm. The terms in the RFP remains unchanged

17.001 I 4.2.13 & 95 HIS Lite

How much time lag should be required for local/HIS Lite to

syncronize with Central server?

Zero lag is expected as the deployment proposed is in-line

communication wherein the case of connectivity breakdown,

the System should automatically switch onto the HIS Lite

17.002 I 4.2.2.1.6 & 45 Integration Components Further details needed for costing purpose Please refer corrigendum for details.

17.003 I 3.2.4 & 30 Operation & Maintenance

What resources will be provided from your side during study &

implementation? Details will be shared with the successful bidder

17.004 I 4.2.2.2.11 & 63 Radiology Do we have to provide PACS? Yes, this is part of scope of work

17.005 II 4.2 & 27 Pre-Qualification Criteria point 8.

Is this 15 Crore contract value is for only HIS software or For all IT

infrastructure or for independent vendor or including different

vendors of software and hardware both? The RFP clause is amply clear and requires no change

17.006 III 8 & 36 Intellectual Property More Clarification required


18.001 Specs for secure doc

Network Pre-Boot Authentication & Wireless Pre-Boot

Authentication No change

18.002 Specs for secure doc Active Directory Integration real-time No change

18.003 Specs for secure doc Sanitizing of HDD within the encryption (crypto erase) No change

18.004 Specs for secure doc

Opal SSD (self-encrypting drive ) manageability within single

console No change

18.005 Specs for secure doc Multi-platform support (Mac/Windows/Win Server/Linux) No change

18.006 Specs for secure doc Multi-factor authentication support No change

18.007 Specs for secure doc Container Encryption Support No change

18.008 Specs for secure doc Removable Media Encryption support No change

18.009 Specs for secure doc Dynamic Key Provisioning No change

18.010 Specs for secure doc UEFI Support on Window 8 & 8.1 platform No change

18.011 Specs for secure doc FileVault2 support No change

19.001 Volume : 2 Page 32 list of third party applications What are the list of existing applications in State health Please refer RFP for details

19.002

Is the State Health department, ICT going to sunset any of the

existing applications or continue if so what are those applications? The existing applications are going to continue and the

proposed system shall integrate with these

19.003 Volume : 2 Page 39 Scope of PM MethodologyPlease refer to Section 9.2. Institutional Mechanism for Project

Review and Monitoring, Page 160 of Volume 1

19.004

Volume:1

Page 28 The IA shall be responsible for designing and developing a lighter

version of HIS core application which can operate and store

transactional data in offline mode” Kindly clarify on the

functionalities for this particular application as we understand the

lighther version of the application will have lesser number of

functionalities





details are provided in RFP .

19.005

Volume: 1

Page 28 The IA shall ensure bilingual support, what are the languages

support required? The application should support Unicode formats for text editing,





19.006

Volume 2

page 71 Note:4 What is the volume (in GB) of data in current system? How much

and how many years of data to be migrated into new system? Are

there multiple sources/databases from where data need to be

migrated to proposed new system? If yes, please specify the

details indicating the business area/functionality and technology

platform of this sources / applications

No Data Migration required

19.007

Volume 2

page 71 Note:4 In what format is the data stored by these applications e.g.,

database, flat files etcIntegration with external systems will involve different levels of



19.008

volume 2

page 38 point 10 Please indicate the approximate no. of tables from which data

need to be migrated.

No Data Migration required

19.009

What is the number of patient records in the current system?

There is no existing system available for patient records

19.010

What is the expected growth (of facilities, users, Outpatient visits

etc.) expected in the next 5 years?The current scope is limited to implementation of HIS Solution

to 55 facilities however this should be expandable to rest of the

facilities across the state for which an unit wise optional quote is

already invited in the proposal

19.011

Is vendor expected to provide drug database?

Not required in the system

19.012

What is the total user count of the new system? Please specify

type of users and distribution per facility?


19.013

volume 2 page 38 SLA ecosystem What is the SLA expected? Is the customer looking for dedicated

onsite model or remote shared service?

Not clear

19.014

How many OP visits per month?





sizing

19.015

How many IP admissions per month? For the purpose of IP 100% bed occupancy may be considered

for the purpose of sizing

19.016

What is mean bed-turnaround time? How much of this time is for

Housekeeping to prepare room for next patient? How much of this

time is waiting for discharge after the doctor has declared the

patient may be discharged?

The focus of this project is the quality of service. Currently the

time for each of the processes/services varies from facilities to

facilities

19.017

How many new registrations in each OP and IP per month?





sizing

19.018

How many specialty modules are required for the scope of this

project?

The focus of this project is the quality of service with minimum

functional requirements as stated in the FRS. No speciality or

clinical modules requirement

19.019

Do you want to keep any of your existing software (ex: PACS/RIS)

and allow us to integrate with it?There is no existing PACS available

19.020

What is the strength of your current IT support team for HIS?

None

19.021

What is the scope of EMR ( electrinic Medical Record)

The focus of this project is the quality of service with minimum

functional requirements as stated in the FRS

20.001 II Section 3.10 Point 5, Page 16

However, should there be a change in the applicable

taxes HSHRC reserves the right to negotiate with the

Bidder. The prices to be quoted with taxes.

Clause mentins that the if there are any change in taxes, HSHRC

reservers the right to negotiatite. We request for additional

payment to bidder in case on increase in taxes and bidder to pass

on the benefits in cases the applicable tax rates are decreased.


20.002 II Section 3.28, Page 23

The bidder will have to bear all Tax liability except

Service Tax

Please clarify if the commercials to be quoted should be including

service tax or without service tax

Current tax rates will be only for evaluation purposes. The taxes

applicable during payment will be as per actual.

20.003 II Section 3.33, Point 8, Page 24

In case of a consortium, applicant consortia shall have a

valid agreement (duly registered) among all the

members signed by the Chief Executives/ Authorized

Signatories of the companies dated prior to the

submission of the bid.

Please clarify the meaning of registration of consortium

agreement, will attestation of the agreement by a notary public is

sufficient to be treated as registered.

Please refer to the corrigendum










The qualification criteria asks for profitability in last two years

Since in the RFP there is already requirement of bidder having

positive networth in each of the last three years, we request for

removal of profitability requirement in last two years or it can be

scaled down to one year out of last three years






locations.

Only projects which are of multilocation in nature will be

considered.

We request for consideration of experience of Large IT projects

that are not implemented at multi locations. Also while

considering turnkey projects please also consider projects that

are onky having IT infra but are not having application. The RFP condition remains unchanged


Financial Score = 30*(0.83* Part A Financial Score +

0.15*Part B Financial Score + 0.2*Part C Financial Score

for optional components)

This clause mentions that the optional quotes had 2% weight,

whereas from the formula mentioned it is shown as 20% ( 0.20),

please clarify the correct weightage to be given to optional

componenets Please refer corrigendum for details.

20.007 Section 3.2.3, Page 29

The IA shall be responsible for facilitating HSHRC in

provisioning of redundant broadband connectivity at the

project locations

Please confirm if the connectivity services for eachfield location

including Data Ceter shall be procured by the client directly. We

unders tand there is no scope of internet connectivity to be

provided by IA.

IA shall quote for the primary Link as MPLS. However, due to

GOI policy separate agreement will be signed with the service

provider and payments will be made to them directly on

confirmation with IA.

20.008 General

Training infra, projector and hall for training who will provide the

same? Training space will be provided by the HSHRC

20.009 General

As per understanding , HARTRON will provide the Data center and

Cloud Services. SI has to pick and chose the compute, firewall , IPS

, Network etc from the stack given in RFP only as per the

requirement of Application. Please confirm the same ?

IA needs to pickup the components as specified in section 6.8 of

volume 1 of RFP

20.010 General

Cloud stack Given does not show any Application performance

monitoring tools, helpdesk tools, asset management, enterprise

Management tools etc. How this all will be catered? IA needs to plan

20.011 General

Do SI has to take care of Bandwidth as well? If yes please confirm

and let us know which termination point sare avilable in data

center or else if NO, Please let know how much bandwidth is

provisoned by Department for the Project?

All secondary connection may terminate to Data center and/or

disaster recovery center. Refer section 6.5 of volume 1 of RFP.

20.012 General

Will HARTRON allow SI guys to sit in there Management room

(NOC) , to handle the application or they will provide extended

console Outside the Datacenter to manage any eventuality ?

IA needs to plan for remote NOC to handle their components of

application.

20.013 General

Which Virtualization layer is used in cloud and Which

Virtualization manager is used? Refer section 6.8 of volume 1 of RFP.

20.014 General

Which Cloud Orchestration layer is used in DC? As these all

queries will help me to test the application in similar environment Refer section 6.2 of volume 1 of RFP

20.015 General

Which all Operating system is available in DC Cloud? Is it only

Microsoft? Refer section 6.8.3 of volume 1 of RFP.

20.016 General

As per understanding SI has to provide the database? How the

Database licensing can be done on cloud Infra, Or do we have the

provision to chose Physical Servers Given in RFP for data base?

Refer section 6.8 of volume 1 of RFP. Virtual and/or physical

severs can be provisioned. IA needs to architected the solution

and firm on which component will run over what infrastructure.

Kindly note CIV values for virtual and physical infrastructure is

different.

20.017 General

BOQ has not asked for SMS, Email Infra? Do we need to provison

the same with requisite hardware? What is the scope of the

same? HIS should use the National MSDG provided by DeitY

20.018 General

Do we need to provision Toll Free number for Helpdesk, Where

this number should terminate?

HSHRC shall provide the toll free no. it should terminate at the

centralized helpdesk

20.019 General

What is the DC and Cloud Infra uptime Commitment to SI from

HARTRON? Accordingly SLA can be defined for SI. As if Infra goes

Down, which not in control of SI than SLA For application should

not levy on SI.

SLA to be provided by DCSP is already provided in section 6.8.7

of volume 1 of RFP. IA will not be penalized for any lower SLA

from DCSP.

20.020 I 21

The organization structure of the Health administration

in state of Haryana is depicted in the organization chart

below.

Please provide the Organization structure as the picture seems

incomplete Please refer corrigendum for details.

20.021 I Section-4, Scope of Work Scope of Work

Please provide the break up for the number of users for the Back-

office application. Please refer corrigendum for details.

20.022 II Section-4, Page-35 Evaluation Criteria The evaluation threshold should be increased from 65% to 75%. The RFP terms remain unchanged


Does the existing financial system support both cash base

accounting and also accrual base accounting? Incase, if it doesn't

support then the HIS solution should offered such capabilities.

FRS is already specified in the RFP. The IA to assess and propose

a suitable solution

20.024 I Section-4, Scope of Work Scope of Work Can you provide more details about the scope of HRMS?


a suitable solution


Our suggestion is that the proposed HIS back office should be on

open standards and SOA Compliant. The RFP terms remain unchanged


Please provide clarity on the scope of training and learning

management of new hires as well as the existing staff/doctors. Will

that be part of the HIS solution proposed along with knowledge

management?


a suitable solution. For details regarding training of new hires,

please refer corrigendum

20.027 II Section-4, Page-29-30 Evaluation Criteria

Please include HIS product/solution OEM qualification criteria.

Also there is no provision for evaluation of the POC (Proof of

Concept) which is very important to have a better judgment.

Evaluation criteria already mentioned in the RFP. Also technical

presentation and demo is required as a part of evaluation

process

20.028 I 4.2.2.1.4 Interface Component

What are the systems that will exchange data with the HIS systems

. Please differentiate between inbound and outbound data

exchange flows with these applications for clinical and non-clinical

data exchange

The details of integration requirements with external systems

are provided in the RFP

20.029 I 4.2.3.5. Document Management

What are the document types that are expected in DMS? Are these

documents with clinical data? Policy kind of documents ? etc...

DMS should be capable of handling any kind of documents as

specified in the RFP

20.030 I 4.2.5 MIS reporting

Please give examples of categories of 100 reports? Are these

financial/ operational/clinical categories with a few examples.

FRS is already specified in the RFP. The exact specifications or

requirement of the report categories shall be defined during

implementation

20.031 I 4.2.13 HIS Lite / Offline Application

Will all data synchronize between central and offline application or

summary. What are recommended standards for this data

exchange ( Clinical and non clinical). IS HL7 V3 as per GOI

standards prescribed standard for data exchange?

The requirements of the HIS Lite is already provided in the RFP.

All the applicable GOI and state standards should be followed

20.032 I 4.2.14 Basic Analytics What is the difference in MIS and Analytics requirements The requirements are already provided in the RFP

20.033 I 4.2.14 Basic Analytics

Do you expect a separate data warehouse combining clinical and

non clinical data for scalability and building future cross domain

healthcare analytics applications

No data warehouse is envisaged

20.034 I 4.2.14 Basic AnalyticsDoes the data warehouse need to have anonymized data for

patient privacy needsNo data warehouse is envisaged

20.035 I 5.5 Technology Reference Architecture

Please explain the following components from reference

architecture NA


a) Healthcare management ( 360 degree view of patients). Does

this mean single view across multiple systems?

HIS is envisaged to be an integrated solution accessible across

multiple facilities


b) Do you expect this to be a separate standards based data

repository across multiple patient systems


multiple facilities

20.038 I 4.2, Page 38

there may be logical partitioning for effective data

retrieval and storage.

It is suggested that for better data and life cycle management,

the RDBMS should support for various type of partitioning

schemes like list, hash, range and composite and on virtual

columns, further this would benefit the performance of the

system All applicable GoI and state level standards should be followed

20.039 I

page 79, 4.2.2.3. point 35 and page

107 5.4.1.

The system should provide all application, data and

database security as prescribed by GoI

It is suggested to specify the database level security should also in

line with ISO 27001/BS 7799 standards and in compliance to IT

Act 2000, amendment 2008 and IT Rules 2011 Same as above

20.040 I page 79, 4.2.2.3. point 35



Various security features been mentioned, Security breaches are

also majorly done through bypassing the application, hence it is

RDBMS should have below capabilities-

-Should support for transparent data encryption at storage ,

backup, network and entity like table level.

-RDBMS software should restrict the DBAs/system/ high

privileged users to access the transactional data

-It is suggested that the database should have mandatorily

security certification of at least level 4 (EAL4) from the

International Common Criteria for Information Technology

Security Evaluation. No Change

20.041 I

Page 99, 4.3. Proposed Backend

Components SLA Database Server

It is suggested that the RDBMS software should capable to trace,

monitor the performance bottleneck and further to provide

recommendations, suggestions for performance enhancements

through a GUI based interface. No Change

20.042 I


Components Database Server

Considering the scalability requirements it is recommended that

the RDBMS should provide capability for dynamically adding

servers in the database cluster /nodes without any down time. No Change

20.043 I Page 93, 4.2.12.2.

Integration with external applications and systems: The

system shall enable integration / data exchange to and

from any external application / database

Considering the integration equipments it is recommended the

database should natively support XML data, further the RDBMS

should support to store data types, like ASCII, Hexadecimal.




20.044 I Page 119, 6.3


the DR site would be near real time

It is recommended that the RDBMS provide capability to transfer

the data to disaster recover site in synchronous or asynchronous

mode, further and the disaster recovery site can be used for read

only transactions like backup, MIS and reports as well. IA needs to propose a solution for business continuity.

20.045 II 4.4, Page No 32

Demonstrable product/platform has a future

development and support roadmap from the respective

OEMs

Kindly specify atleast for how many years should the product

roadmap and support be defined

It should be coterminous to the term of the contract and its

extended term

20.046 II 4.4, Page No 32

Integration capabilities with external third party

applications

Please detail what type and level of integration is required. For

e.g.: File based, Database based, FTP etc. Also is there any

particular application for which integration is required

Keeping in mind the modular solution approach as per the RFP, it

is recommended that inbuilt connector or adapter based

integration should be preferred rather than custom coding

Kindly refer corrigendum for detaiIs. IA to assess and propose a

suitable solution

20.047 II 2.2.8.8, Page No 132 Integration with Police System

Is there any need for scanning document solution or to enter

metadata on the files received from Police systems Yes, only at Medical Colleges and District hospitals

20.048 II 13,13.1 , Page No 226 HIS Lite Application

Considering the dissimilarity in load factor of Centralized and

Offline application, should local server infrastructure at each

hospital be provisioned Yes local server to be provisioned.

20.049 I 4.2.2.1.6, Page No 45 Integration Component

Considering integration with LeGIT system, are IDM components

to be proposed or utilized from LeGIT framework Kindly refer corrigendum for LeGIT details

20.050 I 4.2.2.1.7, Page No 46 Workflow Component

Is there any Open Standards adherence like WS- Workflow etc

expected for Workflow component. This in essence would make

integration with third party/custom applications more tight &

simpler Yes

20.051 I 3.2.1.2.

Detailed Requirements Gathering and Analysis:

iv. Activities conducted as part of this task will result in

the project deliverable “Haryana HIS Software

Requirement Specifications” (SRS) report, Bill of Material

(BOM), Site preparation requirements and Training

Needs Analysis (TNA) report, which shall detail the

requirements of the complete solution and

implementation requirements up to the last possible

detail

Request clarification on what would be the impact on the

commercial bid evaluation if the Requirement Gathering and

Analysis exercise demand a change in the proposed Bill of Material

(BOM).

The actual BOM is expected to be fine tuned after the survey

conducted by the IA for each phase . The requirements specified

after that activity will be final and expected to quantify the

provisioning of all hardware, training and functionality

specifications

20.052 II 4.4.

Technical Evaluation Criteria:

The below should be submitted as Mandatory

compliance to the Bid in the Technical Proposal with

detailed specifications.

Bill of Material (Without price)

Would the SI also need to attach MAF from respective Software

Application, Database and Middleware OEMs. The IA has to submit MAFs for all the solution components

20.053 I 1.2.2. (a) page no 13

(a ) reporting and Amalytics

Lack of timely, accurate information and analytic tool

support for decision making

1. What is the volume of users for consuming static reports and

the volume of users for analytics and drill down

2. Does the solution proposed need to cover both structured and

unstructured data analysis? If yes, then what is the % split of both.

1.Kindly refer to corrigendum for user details facility -wise

2. Data analysis is expected on structured data

20.054 I Page 119





Should proposed hardware and software components have

capability for the both possible environments,

so as to further to keep bidders on the same level of

understanding and architecture? For better utilization of resources and high availability the

preferred environment is recommeded to be active-active cluster.




20.055 Generic Queires on HIS Backend Support applications

Please provide the break up for the number of users for the HIS

backend application. kindly provide the total users for Financials. Please refer corrigendum for details.

20.056 Please provide the total employee stength. Please refer corrigendum for details.

20.057

Please provide the number of users who will access the Equipment

& Asset Manitenance. Please refer corrigendum for details.

20.058

How many employees will be doing the centralized procurement

of the medicines? Please refer corrigendum for details.

20.059 How an employee registers for the training?

Once the employees at various facilities are identified, they will

be group together based on TNA and batch size. They will be

intimated about the trainings they need to attend and provide

them with required training as per training schedule and

assessment will be done at the end of each training.

20.060 Are any training calendar published for the employees to register? no

20.061

How do you envisage the training approval process to be handled

in the system? Not required in the system

20.062 Does the manager needs to approve the training in the system? Not required in the system

20.063 Does the employee needs to apply the leaves in the system?







20.064

Does the applying of the leave requires the approval from the

manager?







20.065

Does the manager needs to approve it's employee leave in the

system?







20.066

How will be approved leave will impact the payroll of the

employees?







20.067

Is the leave system needs to be integrated with the existing

payroll?







20.068

Does the system should have capability to show the leave balance

for the employees?







20.069

Does the service book for the employee needs to be managed in

the required system and for how many years of the data migration

needs to happen? No Data Migration required

20.070 Who has an authority to raise an request for the transfer? This is a repeat query

20.071

Is the transfer approval process needs to be configured in the

HRMS system? This is a repeat query

20.072

What information needs to be integrated with the existing HRMS

system? This is a repeat query

20.073

How are you planning to handle the impact of the promotion on

the payscale and payroll of the employee? Not required in the system

20.074

Does the promotion date information needs to flow back to the

existing HRMS system? Not required in the system

20.075

what is the financial accounting structure required by the

department? Please refer to Section 4.2.3.2. , Page 80

20.076

Does the provided application should have the flexibility in

defining the different segments for better financial reporting? Please refer to Section 4.2.3.2. , Page 80

20.077

Does the accounting needs to be done in the HIS backend financial

system? Please refer to Section 4.2.3.2. , Page 80

20.078

What financial information needs to be integrated with existing

financial management system? Please refer to Section 4.2.3.2. , Page 80.

20.079

Does the financial system should have an Invoice write-off

capability? Please refer to Section 4.2.3.2. , Page 80

20.080 Vol3 Schedule V1 Payment Schedule

Mobilization advance of 10% is suggested against BG. 90%

amount of supplied equipment should be against Delivery and

balance 10% should be against Installation and Commissioning.

Reagding Phases, it should be 30% each of the balance 90% after

Mobilization advance.


21.001 I 21

The organization structure of the Health administration

in state of Haryana is depicted in the organization chart

below.

Please provide the Organization structure as the picture seems

incomplete Please refer corrigendum


Please provide the break up for the number of users for the Back-

office application. Please refer corrigendum

21.003 II Section-4, Page-35 Evaluation Criteria The evaluation threshold should be increased from 65% to 75%. The RFP terms remain unchanged


Does the existing financial system support both cash base

accounting and also accrual base accounting? Incase, if it doesn't

support then the HIS solution should offered such capabilities.


a suitable solution

21.005 I Section-4, Scope of Work Scope of Work Can you provide more details about the scope of HRMS?


a suitable solution


Our suggestion is that the proposed HIS back office should be on

open standards and SOA Compliant. The RFP terms remain unchanged


Please provide clarity on the scope of training and learning

management of new hires as well as the existing staff/doctors. Will

that be part of the HIS solution proposed along with knowledge

management?


a suitable solution. For details regarding training of new hires,

please refer corrigendum

21.008 II Section-4, Page-29-30 Evaluation Criteria

Please include HIS product/solution OEM qualification criteria.

Also there is no provision for evaluation of the POC (Proof of

Concept) which is very important to have a better judgment.

Evaluation criteria already mentioned in the RFP. Also technical

presentation and demo is required as a part of evaluation

process

21.009 I 4.2.2.1.4 Interface Component

What are the systems that will exchange data with the HIS systems

. Please differentiate between inbound and outbound data

exchange flows with these applications for clinical and non-clinical

data exchange

The details of integration requirements with external systems

are provided in the RFP

21.010 I 4.2.3.5. Document Management

What are the document types that are expected in DMS? Are these

documents with clinical data? Policy kind of documents ? etc...

DMS should be capable of handling any kind of documents as

specified in the RFP

21.011 I 4.2.5 MIS reporting

Please give examples of categories of 100 reports? Are these

financial/ operational/clinical categories with a few examples.

FRS is already specified in the RFP. The exact specifications or

requirement of the report categories shall be defined during

implementation

21.012 I 4.2.13 HIS Lite / Offline Application

Will all data synchronize between central and offline application or

summary. What are recommended standards for this data

exchange ( Clinical and non clinical). IS HL7 V3 as per GOI

standards prescribed standard for data exchange?

Scope of HIS lite has been dropped from current scope of

project. All the applicable GOI and state standards should be

followed

21.013 I 4.2.14 Basic Analytics What is the difference in MIS and Analytics requirements The requirements are already provided in the RFP

21.014 I 4.2.14 Basic Analytics

Do you expect a separate data warehouse combining clinical and

non clinical data for scalability and building future cross domain

healthcare analytics applications


21.015 I 4.2.14 Basic AnalyticsDoes the data warehouse need to have anonymized data for

patient privacy needsNo data warehouse is envisaged


Please explain the following components from reference

architecture NA


a) Healthcare management ( 360 degree view of patients). Does

this mean single view across multiple systems? n


multiple facilities


b) Do you expect this to be a separate standards based data

repository across multiple patient systems

Bidder may propose a suitable integrated modular solution with

integrated core database, enabling effective data storage and

retrieval.

21.019 I 4.2, Page 38

there may be logical partitioning for effective data

retrieval and storage.

It is suggested that for better data and life cycle management,

the RDBMS should support for various type of partitioning

schemes like list, hash, range and composite and on virtual

columns, further this would benefit the performance of the

system All applicable GoI and state level standards should be followed

21.020 I

page 79, 4.2.2.3. point 35 and page

107 5.4.1.



It is suggested to specify the database level security should also in

line with ISO 27001/BS 7799 standards and in compliance to IT

Act 2000, amendment 2008 and IT Rules 2011 Same as above

21.021 I page 79, 4.2.2.3. point 35



Various security features been mentioned, Security breaches are

also majorly done through bypassing the application, hence it is

RDBMS should have below capabilities-

-Should support for transparent data encryption at storage ,

backup, network and entity like table level.

-RDBMS software should restrict the DBAs/system/ high

privileged users to access the transactional data

-It is suggested that the database should have mandatorily

security certification of at least level 4 (EAL4) from the

International Common Criteria for Information Technology

Security Evaluation. No Change

21.022 I


Components SLA Database Server

It is suggested that the RDBMS software should capable to trace,

monitor the performance bottleneck and further to provide

recommendations, suggestions for performance enhancements

through a GUI based interface. No Change

21.023 I


Components Database Server

Considering the scalability requirements it is recommended that

the RDBMS should provide capability for dynamically adding

servers in the database cluster /nodes without any down time. No Change

21.024 I Page 93, 4.2.12.2.

Integration with external applications and systems: The

system shall enable integration / data exchange to and

from any external application / database

Considering the integration equipments it is recommended the

database should natively support XML data, further the RDBMS

should support to store data types, like ASCII, Hexadecimal.

The IA needs to provide a complete solution including the

database. The database recommended as part of solution shall

meet the requirement of the application.

21.025 I Page 119, 6.3


the DR site would be near real time

It is recommended that the RDBMS provide capability to transfer

the data to disaster recover site in synchronous or asynchronous

mode, further and the disaster recovery site can be used for read

only transactions like backup, MIS and reports as well.

IA needs to architect and propose solution keeping in view the

requirements as specified in the RFP.

21.026 II 4.4, Page No 32

Demonstrable product/platform has a future

development and support roadmap from the respective

OEMs

Kindly specify atleast for how many years should the product

roadmap and support be defined

No process level integration, only basic integration options are

required for data exchange

21.027 II 4.4, Page No 32

Integration capabilities with external third party

applications

Please detail what type and level of integration is required. For

e.g.: File based, Database based, FTP etc. Also is there any

particular application for which integration is required

Keeping in mind the modular solution approach as per the RFP, it

is recommended that inbuilt connector or adapter based

integration should be preferred rather than custom coding




21.028 II 2.2.8.8, Page No 132 Integration with Police System

Is there any need for scanning document solution or to enter

metadata on the files received from Police systems Yes, only at Medical Colleges and District hospitals

21.029 II 13,13.1 , Page No 226 HIS Lite Application

Considering the dissimilarity in load factor of Centralized and

Offline application, should local server infrastructure at each

hospital be provisioned HIS Lite has been dropped from current scope of the project.

21.030 I 4.2.2.1.6, Page No 45 Integration Component

Considering integration with LeGIT system, are IDM components

to be proposed or utilized from LeGIT framework Please refer response to query no. 14.021

21.031 I 4.2.2.1.7, Page No 46 Workflow Component

Is there any Open Standards adherence like WS- Workflow etc

expected for Workflow component. This in essence would make

integration with third party/custom applications more tight &

simpler Yes

21.032

I 3.2.1.2. Detailed Requirements Gathering and Analysis:

iv. Activities conducted as part of this task will result in

the project deliverable “Haryana HIS Software

Requirement Specifications” (SRS) report, Bill of Material

(BOM), Site preparation requirements and Training

Needs Analysis (TNA) report, which shall detail the

requirements of the complete solution and

implementation requirements up to the last possible

detail

Request clarification on what would be the impact on the

commercial bid evaluation if the Requirement Gathering and

Analysis exercise demand a change in the proposed Bill of Material

(BOM).

The actual BOM is expected to be fine tuned after the survey

conducted by the IA for each phase . The requirements specified

after that activity will be final and expected to quantify the

provisioning of all hardware, training and functionality

specifications

21.033

II 4.4. Technical Evaluation Criteria:

The below should be submitted as Mandatory

compliance to the Bid in the Technical Proposal with

detailed specifications.

Bill of Material (Without price)

Would the SI also need to attach MAF from respective Software

Application, Database and Middleware OEMs.

The IA has to submit MAFs for all the solution components

21.034 I 1.2.2. (a) page no 13

(a ) reporting and Amalytics

Lack of timely, accurate information and analytic tool

support for decision making

1. What is the volume of users for consuming static reports and

the volume of users for analytics and drill down

2. Does the solution proposed need to cover both structured and

unstructured data analysis? If yes, then what is the % split of both.

1. Number of users outside core HIS application users to be

provided by HSHRC.

2. Data analysis is expected on structured data

21.035 I Page 119





Should proposed hardware and software components have

capability for the both possible environments,

so as to further to keep bidders on the same level of

understanding and architecture? For better utilization of resources and high availability the

preferred environment is recommeded to be active-active cluster.

It is the IA to architect the solution. It can be architected either

way but in any scenario all requirements as mentioned in the

RFP shall be met.

21.036

Please provide the break up for the number of users for the HIS

backend application. kindly provide the total users for Financials. Sanctioned strength will be provided by HSHRC

Generic Queires on HIS Backend Support applications

21.037 Please provide the total employee stength. Please refer corrigendum for details.

21.038

Please provide the number of users who will access the Equipment

& Asset Manitenance. Sanctioned strength will be provided by HSHRC

21.039

How many employees will be doing the centralized procurement

of the medicines? Sanctioned strength will be provided by HSHRC

21.040 How an employee registers for the training?

Once the employees at various facilities are identified, they will

be group together based on TNA and batch size. They will be

intimated about the trainings they need to attend and provide

them with required training as per training schedule and

assessment will be done at the end of each training.

21.041 Are any training calendar published for the employees to register? no

21.042

How do you envisage the training approval process to be handled

in the system? Not required in the system

21.043 Does the manager needs to approve the training in the system? Not required in the system

21.044 Does the employee needs to apply the leaves in the system?







21.045

Does the applying of the leave requires the approval from the

manager?







21.046

Does the manager needs to approve it's employee leave in the

system?







21.047

How will be approved leave will impact the payroll of the

employees?







21.048

Is the leave system needs to be integrated with the existing

payroll?








21.049

Does the system should have capability to show the leave balance

for the employees?







21.050

Does the service book for the employee needs to be managed in

the required system and for how many years of the data migration

needs to happen? No Data Migration required

21.051 Who has an authority to raise an request for the transfer? This is a repeat query

21.052

Is the transfer approval process needs to be configured in the

HRMS system? This is a repeat query

21.053

What information needs to be integrated with the existing HRMS

system? This is a repeat query

21.054

How are you planning to handle the impact of the promotion on

the payscale and payroll of the employee? Not required in the system

21.055

Does the promotion date information needs to flow back to the

existing HRMS system? Not required in the system

21.056

what is the financial accounting structure required by the

department? Please refer to Section 4.2.3.2. , Page 80

21.057

Does the provided application should have the flexibility in

defining the different segments for better financial reporting? Please refer to Section 4.2.3.2. , Page 80

21.058

Does the accounting needs to be done in the HIS backend financial

system? Please refer to Section 4.2.3.2. , Page 80

21.059

What financial information needs to be integrated with existing

financial management system? Please refer to Section 4.2.3.2. , Page 80

21.060

Does the financial system should have an Invoice write-off

capability? Please refer to Section 4.2.3.2. , Page 80

21.061 I Section 7.4 Point (5), Page 138

All licenses are required to be procured in the name of

the government only.

Please clarify the exact name of the authority in which the licenses

are to be issued. Government of Haryana

22.001 Page 26









We request to amend this clause as below:

The Bidder / Lead Bidder of Consortium should have an annual

turnover of at least INR. 100 Crores from the IT Business and

operations (System Integration Services, Software Development

Services, Hardware supply, installation, commissioning, and

facilities management services) during each of the last three

financial years (i.e. 2010-2011, 2011-12, 2012-13), with The Prime

Bidder should have a positive networth for last two years.Copy

of the audited profit & loss account of the company showing

turnover of the company for the last two years (up to 31- Mar-

13) or certficate from auditor

Kindly refer corrigendum for details.

23.001 Volume I 3.2.2.1 - Page 28

The IA shall ensure bilingual support and other standard

formats for display, calculate and transmit data. Is bilingual support a madatory requirement?

In the benefit of performance and data analytics, we recommend

you to go with English only.






23.002 Volume I


Page 29 Project Management Kindly confirm the users for the Project management Sanctioned strength will be provided by HSHRC

23.003 Volume I


Page 29 Application Performance Monitoring

Could you kindly provide the details of the application

performance monitoring

IA is responsible for performance monitoring of all such

components provided by the IA like core application, IT infra at

client locations and network infrastructure

23.004 Volume I 4.2.1. HIS Web Portal, Page 40 Static Web Content

Kindly clarify How many requests per day will be the load on this

site ? Kindly refer corrigendum for details


23.005 Volume I 4.2.1. HIS Web Portal, Page 40 Static Web Content is mobile enabled web required ? No

23.006 Volume I


Page 41 Public Reports /Statistics

Will there be any authenticated access or everything will be

anonymous Authenticated Access

23.007 Volume I


Page 41 Public Reports /Statistics Apart from English which other language should it support



modules. The data storage should happen only in English

23.008 Volume I


Page 41 Public Reports /Statistics is mobile enabled web required ? No

23.009 Volume I

4.2.2.1.2. Search Component, Page

42 Search Component Please confirm if search on unstructured data required ? Search is expected on unstructured data

23.010 Volume I


43 Payment Component Which payment gateway needs to be integrated with ? Please Refer to section 4.2.2.1.6, Page 45

23.011 Volume I


43 Payment Component Any details of interfaces of payment gateway available ? No

23.012 Volume I

4.2.2.1.4. Interface Component, Page

43 Interface Component / Document Management How many external systems need to be integrated with ? Please refer to Section 4.2.12.2.. , Page 93

23.013 Volume I

4.2.2.1.6. Integration component,

Page 45 Integration Component

LeGIT - which protocol is used to integrate and any other interface

details available. Please refer corrigendum for details.

23.014 Volume I


Walk-in patients), Page 50 Registration

Kindly confirm the average no of regisration do we expect per day

? Please refer corrigendum for details.

23.015 Volume I 4.2.2.2.2. OPD Page 52 OPD Kindly confirm how many OPD transactions do we expect per day ? Please refer corrigendum for details.

23.016 Volume I 4.2.2.2.2. OPD Page 55

The system should allow the inventory Management of

life saving drugs as well as other consumables Kindly illustrate of this requirement Please refer response to query no.

23.017 Volume I 4.2.2.2.4. IPD

The system should allow the IPD

doctor………………..through their handheld devices or

console at the Nursing station.

1. Kindly confirm on the type of handheld.. Will it be 1 per nursing

staff , doctor or it would be per bed or ward,

2. Kindly confirm the authentication mechanism of the handheld

3. Kindly confirm the security of the handheld device

4. Kindly confirm on the connectivity options be available for the

handheld

5. Kindly confirm is the handheld / Nusring control to be provided

by IA

6. Kindly confirm the Touch functionalities will be required for the

Handheld / Nursing station

Integration with hand held devices are envisaged to be a future

requirement. The system should have capability to integrate

with available hand held devices.

23.018 Volume I 4.2.2.2.5. Labour Room, Page 57

The system should allow registration record to be


admission counter operator and Nursing station

Kindly clarify on the no of nursing station per hospital, & how the

different nurses would manage the system in case it is common

console in nursing station

Break-up of requirement of computer nodes for each location in

a facility is provided in corrigendum

23.019 Volume I

4.2.2.2.6. Operation Theatre

(Surgery), Page 60

For Surgeons and Anesthetists, the option for using

handheld devices / Digital Pen or Digital Pad, ……

Kindly confirm is the handheld /Digital pen or PAD or equivalent

devices in the current scope

Do IA need to supply these for all / few of the hospital No

23.020 Volume I 4.2.2.2.11. Radiology, Page 65




Kindly confirm the current PACS Solution at various hospitals &

Medical Colleges No solution exist.

23.021 Volume I 4.2.2.2.18. Maintenance Cell

The system should allow the authorized hospital staff to

raise a complaint / request through the system in case of

any maintenance issues.

Kindly cofirm the total no of authorised personnel / staff to raise a

complaint Kindly refer corrigendum for user details for each facility

23.022 Volume I


General Functional Requirements




information, to patient/citizen mobile Kindly illustrate on this requirement Not clear

23.023 Volume I


General Functional Requirements General Functional Requirements

Kindly confirm on the accessibility features required for the

differently abled persons & citizens available in the application. All applicable GoI and state level standards should be followed

23.024 Volume I 4.2.3. HIS Backend Support, Page 80


achieve the functionality requirement

Kindly confirm the technology used for the existing HR system & if

some details is available for the same Kindly refer to corrigendum

23.025 Volume I 4.2.3.5. Document Management Document Management

Kindly confirm on Total number of documents with average size.

2. What would be the growth ?

3. Are old versions of documents required ? If yes, how many

versions ? Please refer to Section 4.2.3.5, Page 84

23.026 Volume I 4.2.4. Application Admin, Page 86 Authentication

1. Kindly confirm on the authenication mechanism of the handheld

/ nursing consoles

2. Kindly confirm the access mechanism in case some features

need to be accessed outside of hospital by doctor or any

authorized person

3. Are you looking for a two factor authentication if required.




23.027 Volume I

4.2.4.2. Rights / Privilege

Management, Page 87 Rights / Privilege Management

1. Kindly confirm the users who would need the rights

management Services,

2. kindly confirm how RMS would be implemented for the

handheld / Mobile devices / Common console

Kindly refer corrigendum for user details. Integration with hand

held devices are envisaged to be a future requirement. The

system should have capability to integrate with available hand

held devices.

23.028 Volume I 4.2.5. MIS Reporting, Page 88 MIS Reporting

1. Kindly confirm on How many fixed reports

2. kindly confirm of the total reports what % will be adhoc reports Please refer to "Note" on Page 89

23.029 Volume I

4.2.4.3. Master‟s (Lists and Values)

Management

The system should have provision to export the list

values of the Master‟s list in any other MS office

application (like Word, Excel, PDF, etc.)

Kindly confirm do the IA need to provision for the productivity

suite (MS office application) at the end user PC.

This refers to the management of all the System Master records



23.030 Volume I 4.2.5. MIS Reporting, Page 88

The Reports generated by “Advance Analytics / BI”

system shall be made accessible through an interface to

be viewed by the designated users. Kindly confirm the users for the Advance Analytics / BI Systems Users outside core HIS application to be provided by HSHRC

23.031 Volume I


Services Authentication Services Is Directory service like Active Directory already available No

23.032 Volume I 4.2.9. Search / Advanced Search Search / Advanced Search Kindly confirm if search on unstructured data required ? Search is expected on unstructured data

23.033 Volume I

4.2.12.2. Integration with external

applications and systems



i. Birth and Death

ii. MLC…

Kindly provide some more information on the these application &

the tehnologies used for the same & applications & systems for

defining and designing Integration architecture. No Change

23.034 Volume I

4.2.12.4. Integration with Mobile /

Handheld Devices


with Mobile / Handheld Devices to make the system

widely reachable and accessible


the native mobile apps for the certain funtionalities




23.035 Volume I 4.2.12.2 - Page 93

Integration with external applications and systems: Tally

Accounting Package

Ambiguity with 4.2.3.2 (Pg 80) Finance & Accounts: Pleae clarify

whether integration is requied with existing Tally application or a

fresh proposal for integrated FA is required.

Integration with Tally and basic Finance and Accounts

functionality as defined in the RFP

23.036 Volume I Section 4.2.12.2; Page 94 Doctor self Appraisal system

Is it related to HRMS funtionality ?Please eloborate the

requirement This is not in the current scope

23.037 Volume I Section 4.2.12.2; Page 94

Integration for Data Exchange between HIS and

Laboratory and Radiology equipments wherever possible Please provide number of lab equipments to be interfaced No Change

23.038 Volume I Section 4.2.12.2; Page 94 Disability Software

Please eloborate the requirement; what kind of data to be

published into this system? Is it a uni directional interface or

biderectional interface?

Only basic integration options should be there as there is no

requirement for process level integration

23.039 Volume I Section 4.2.12.2; Page 94 Training IMS

Please eloborate the integration requirement; what kind of data to

be published into this system? Is it a uni directional interface or

biderectional interface?

Only basic integration options should be there as there is no

requirement for process level integration

23.040 Volume I Section 4.2.12.3; Page 94 Integration with SMS Gateway How many distinct types of SMSs needs to be triggered from HIS? IA to assess

23.041 Volume I Section 4.2.12.3; Page 94 Integration with SMS Gateway

Do u expect IA to provide SMS Gateway? If so, Please let us know

how many SMSs will be triggered per day apprx? Please Refer to section 4.2.2.1.6, Page 45

23.042 Volume I

4.2.13. HIS Lite / Offline Application,

Page 97

The system should be capable to be customized to work

on handheld devices in future, which is envisaged to be

an expandable feature


the native mobile apps on various paltform No

23.043 Volume I

5.1. Application and other standards,

Page 101

Support for multiple industry standard databases with

ODBC, JDBC and Unicode compliance

Hope the requirement is to have "Support for industry standard

database with ODBC, JDBC and Unicode compliance" All applicable GoI and state level standards should be followed

23.044 Volume I Section 5.2; Page 102

Compliance with Industry Standards; HIS Application -

web enabled application, Web 2.0

This is contradicting with statement in Page 107 of Volume -1 (The

system should be web 3.0 compliant to ensure the HIS application

works on various platforms, browsers and resolution.). All applicable GoI and state level standards should be followed

23.045 Volume I 5.2 - Page 103

Compliance with Industry Standards:

Imaging: Picture Archival & Communications System

Please clarify whether IA is supposed to propose a PACS system in

the bid as well?

Please refer to the section 4.2.2.2.11. of vol. 1 of the RFP for

details

23.046 Volume I 5.2 - Page 103

Compliance with Industry Standards:

WHO ICD 10 for Disease Classification

Please clarify whether IA is required to procure ICD 10 codes from

WHO?

Since it is a government and a large scale implementation, we

recommend to procure directly from WHO since it offers a

discounted rate for government entities.

Application should be compliant with ICD 10 or higher and is not

required to be procured

23.047 Volume I

Section 5.3 Performance Metrics

Page. 105

Performance - The system should provide fast and

steady response times (Quality of Service). The

maximum user response time should be less than 3

seconds over WAN and less than 1 second over LAN, for

the next screen to appear or the existing screen to

refresh for submission of data. The speed and efficiency

of the system should not be affected with growing

volumes, especially during search operations, reporting,

MIS, online processes and batch processes.

Maximum response time SLA should be limited only for screen

navigation and submission of transaction data; It should not be

considered for Search operations and MIS reports. Response time

for search operations and MIS reports depend on the volume of

data is fetched as well as the bandwidth allocated for an user The terms of the RFP remain unchanged

23.048 Volume I

Section 5.3 Performance Metrics

Page. 106

Scalability: Expected number of users of the web-based

system during the first year is approximately 200 users,

second year this shall grow to approximately 1000 users,

third year these shall grow to approximately 2000 users.

Year on Year growth for no. of web users beyond third

year is expected to grow at 10% per annum

out of 2000 user, How many users shall be exclusively working on

back office modules (ie., Financial Accounting and HRMS users) ?

Please provide users breakup for both Financial Accounting and

HRMS Functionalities

This point refers to HIS Web Portal users. For details regarding

HIS Application Users, please refer to corrigendum

23.049 Volume I 5.3. Performance Metrics, Page 106 Scalability

Kindly confirm the scalaility of the LAN Users also , Current usres,

Growth % expected users after 5 years Please refer corrigendum for facility wise number of users

23.050 Volume I 5.3 - Page 107

The system should be web 3.0 compliant to ensure the

HIS application works on various platforms, browsers

and resolution. Is Web 3.0 compliance a mandatory requirement? YES

23.051 Volume I 5.5 - Page 110 Technology Reference Architecture

Kiosks are mentioned as part of Service Delivery Channels in the

Architecture diagram. Please provide clarity on functional

expectations from them. Future Requirement

23.052 Volume I 5.7. Testing Criteria

The IA shall also propose in the solution a staging

environment to be deployed at the Managed Services

Data Center

1. Kindly confirm on the Users / Load during the staging

environment

2. Hope the Staging environment has to be logically & Physically

seprate from the testing & production environment

1. The proposed solution has to be simulated for the estimated

load as mentioned in the RFP in the staging environment in a

controlled manner

2. Yes, the understanding is correct

23.053 Volume I 5.9. Data Loss Protection

They will also need to provide HSHRC with a modular DLP

program that offers capabilities across three main

vectors: data at rest, data in motion, and data at

endpoints.

Kindly clarify that the for DLP implemnetation at the end point do

the end point have an local internet connection, do they use the

public email services. So as to have an effective DLP at end point is

strongly sugested to only use the Centralized internet with proper

group policies & official email service such as MS exchange

provided thru the SWAN.

At present there is no MS exchange service provided from

SWAN. As part of SWAN no centralized Internet facility is

provided.

23.054 Volume I

6.2. Virtualization and Cloud, Page

118

However, in case of extreme situations where the

existing infrastructure even after making a „Private

Cloud‟ is found to be insufficient, the usage of other

„Cloud‟ infrastructure may be allowed to manage the

additional load

Kindly illustrate the usage of other cloud infrastructure, are you

referring to

The other infrastructure if required can be from any Cloud

service provider.

23.055 Volume I

Database Volume - There is no indicative reference to

data size Kindly support us with inidicative size of data to hold in database

IA needs to do the sizing based on the volumes provided in the

RFP.

23.056 Volume I 6.8.7 - Page 133

Service level agreement (SLA) as provided by DCSP:

Support Response Target – 120 minute Support

Response Time for Critical Incidents. Please define Critical Incident. IA to assess

23.057 Volume I 6.8.7 - Page 133

Service level agreement (SLA) as provided by DCSP:

Support Response Time Target. For any Emergency

Incident properly reported by Client via the NOC as

described in the Terms, our support personnel intend to

contact Client regarding such Emergency Incident within

Sixty (60) minutes from the time the Emergency Incident

was initially reported to us.

Please define Emergency Incident.

How is it different from Critical Incident?

Critical/Emergency incident is when Production is hit. A revised

response time of 15 minutes for the same shall be applicable.

23.058 Volume I 7.2 B - Page 136

At the end of each quarter during O & M phase:

Latest source code, application deployment files,

configuration files for entire solution

Deviation requested:

Sharing source code with client should not be made a mandatory

requirement. No Change

23.059 Volume I Section 10.3 & Page 168 Annexure 3_ List of deployment locations

Number of locations provided in the table as well as number of

locations provided in the paragraph above the table are not

matching; please provide clarity on number of locations to be

implemented. For example- district hospitals count is mentioned

as 20; however as per table it is 21. Sector 10 Hospital in Gurgaon

is not classified under any category. Please refer corrigendum

23.060 Volume II Page.95

Bidder shall also submit a declaration to the client for the

key personnel proposed for the project till such time

they continue to remain in the employment of the IA

This is purely related to employee relations and organizations cant

enforce on this. However to protect HSHRC interest, we suggest to

amend this statement as "Bidder shall submit a declaration to the

client that any change in key personnel proposed for the project

shall be intimated 15 days in advance. And replacement shall be

done with the personnel having similar experience" No Change

23.061 Volume II FRS Compliance Sheet/Page.100 HIS Web Portal : Shall provide details regarding RTI Please eloborate the requirement Only application number, status and response if any

23.062 Volume II

2.2.1.16

Pg 106

The system should automatically generate the „Token‟

number specific to the concerned OPD. This token

number should be tracked throughout different

departments / sections of the Hospital. The display

systems installed within the Hospital premises should

display the Token number and the sequence for all

Patients on screens prominently located throughout the

waiting areas

1. How many Token printers required?

2. Do you expect IA to supply? Digital Token only to be printed as part of Registration card

23.063 Volume II

2.2.2.5.

Pg 108

On selections of the Patient registration record, the

system should display his / her token number on the

display unit, and at least next 2 in sequence

1. How many Displays/screens (TV) required?

IA to assess

23.064 Volume II

2.2.3.1.

Pg 112

The system should allow patient categorization and

registration, through the use of Bar-coded wrist tags, as

mentioned in the registration process.

1. Do you require IA to procure RFID wrist band printers? If yes,

how many are required and in which all departments will this be

required?

2. Do you want IA to procure bar code scanner? If yes, how many

will be required?

1. No

2. Refer to corrigendum

23.065 Volume II

1

Pg 99

The application should be accessible through a web

browser via Internet and Intranet

1. Where will the portal be hosted?

2. How many users will be accessing the website at a time?

1. DC

2. Please refer to Section 5.3, Page. 106

23.066 Volume II

2.2.2.19

Pg 111

System should allow for requesting ambulance services

for referral cases, through user friendly select options

1. What kind of ambulance service is required?

2. Do you want IA to supply an Ambulance management system

along with HIS?

1. Only Referrals

2. No

23.067 Volume II

2.2.5.9.

Pg 124

The system should allow the Labour room doctor / Nurse

to select the relevant section on the screen for entering

diagnosis and doctor orders like - treatment,

investigation, diet, drugs, referrals, blood requisition,

etc. whichever applicable, through their handheld

devices or console at the Nursing station

1. What type of hand held devices are required?

2. Please specify the type of console required




23.068 Volume II

2.2.5.15.

Pg 125

The system should allow display of diagnostic results and

alerts for critical values, as required What will be the medium for alerts? Is SMS required as alert? System and SMS alerts as required

23.069 Volume II

2.2.6.7

Pg 128

The system should generate a SPP token number once

the payment is made and surgery is scheduled /

confirmed Please elaborate Digital Token only to be printed as part of Registration card

23.070 Volume II

2.2.11.19

Pg 146

The system should have integration capability for PACS,

for Medical Colleges and District Hospital

Do you expect IA to supply PACS also. If yes, please provide the

number of users accessing the PACS application

Please refer to the section 4.2.2.2.11. of vol. 1 of the RFP for

details

23.071 Volume II

2.2.12.23.

Pg 153

The system should have the capability to integrate with

blood banks of public and private hospitals for

availability check,

How many Blood banks will have to be integrated for availability

checks 45 Private, 22 Government Blood Banks

23.072 Volume II 2.2.15.20

To provide alerts to the officials concerned for tracking

their use in order to enable effective monitoring and

avoid any pilferages What types of alerts required to the officials? System and SMS alerts as required

23.073 Volume II

2.3.3

Pg 178

Relevant information on hospital and the services

provided should be displayed on display units at hospital

premises. It is proposed that the content displayed on

the display units will be managed through the system

itself, through a separate content management module.

1. How many display units/ Kiosks required.

2. Does IA need to procure these display units to the hospitals?

3. Please elaborate the integration scope of HIS with content

management module

1.Refer to corrigendum

2. Yes

3. Please refer to Section 4.2.3.6. Page 85 for details

23.074 Volume II

2.3.2

Pg 178

The system should provide hospital locator functionality

(General Hospitals/CHC/PHC) that Citizens can use to

locate the nearest public health center. Please elaborate The HIS application should have GIS capability

23.075 Volume II

2.3.4

Pg 178




information, to patient/citizen mobile.

1. Will this also be integrated in HIS or will be taken care by a Help

desk at the hospital?

The information through SMS is envisaged to be a future

requirement and not in the current scope. Please refer

"Information Component" for details.

23.076 Volume II Page. 8 Request for Proposal Data Sheet

Request you to extend the date of submission by atleast threee

weeks No Change

23.077 Volume 1 Health of Legacy Data

How is the health of Legacy data in terms of missing values ,

consistency and validation checks applied if any ?

IS Data Quality tool would be required along with integration

capability. No legacy data

23.078 Volume 1 4.2.14 Advanced Analytics/ BI

In table of contect its mentioned Advanced Analytics/ Business

intelligence whereas actually its been representated as " Basic

analytics" Pls Clarify as this gives a wrong massage to the SI's. Please refer to corrigendum

23.079 Volume 1 Section 5.3, Page 106 Scalability

Advanced Analytics require sizing to be considered along with HIS

application as its an important component How many analyst / users would use analytics and BI layer.

Number of users outside core HIS application users to be

provided by HSHRC.

23.080 Volume 1 4.2.14 Page 98 Disease Survelliance

Is department need Disease Outbreak Prediction: Department

needs capability to forecasting the disease outbreaks based on

various parameters like reported infected cases, geographic

location, socio economic indicator, availability of primary health

care, availability of appropriate drugs etc. The solution should be

able to derive forecast using appropriate statistical algorithm. IA to suggest a suitable solution

23.081 Volume 1 Section 4.2.14, Page 98 Basic Analytics- Trend Analysis Trending Analysis

Will trend or fascating analysis be done on available data or on on

the legacy / historical data as well. No legacy data

23.082 Volume 1 Section 4.2.14, Page 98 Basic Analytics- Statistical analysis

Reports comprising of complex statistical dynamics and multiple

parameters to be generated

Are you looking for specialised predictive analytics tool from an

standard OEM?? Refer to corrigendum

23.083 Volume 1 Section 5.3, Page 105 High Availability High Availability requirement for BI and Analytics

Is this required for Analytics also if yeas than the cost of the

solution will increase. BI and Analytics are optional components

23.084 Volume 2 4.4.1 ,page 29 Past Track Record of the Proposed Product/Package Will the weigtage be given to quality products of standarad OEM's We believe this should be elaborated from OEM perspective also. The terms of the RFP remain unchanged

23.085 Volume I


Locations (FRUs) page 168- 170

In total there are 56 locations proposed for HIS

implementation under the current scope.

Hope only these 56 locations needs to be connected by secondary

connectivity. Pls confirm Yes. For more details refer section 6.5 of volume 1 of RFP.

23.086 Please refer corrigendum for details.

23.087 Please refer corrigendum for details.

23.088 Volume I Page no. 142

It is proposed that initially there will only be a Helpdesk

counter at individual Hospitals, with couple of parallel

lines of Toll free number and an Operator.

Do we need to provision Toll free nos.? pls confirm. Hope

telephone lines would be provided by hospitals for termination of

the Toll free calls. Pls confirm Yes

23.089 Volume I

Hospital Network connectivity. Page

124

Secondary connectivity from broadband service provider

for redundancy , to be provisioned by the IA

Can we provide MPLS lease line from other service provider (apart

from BSNL) as a part of secondary connectivity??

MPLS is better than broadband and can be SLA driven. Hence

suggest alternate MPLS lease line from other private service

provider

Secondary connectivity is to be provided by state through

Haryana SWAN. Refer Corrigendum

23.090 Volume I


124

Can we provide 2 Mbps MPLS lease line from private service

provider for 56 locations for secondary connectivity? Can we quote

for the network bandwidth .Pls confirm Yes.

23.091 Volume I


124

The leased line links for hospital locations shall be

provided from primary (SWAN) and secondary sources

(provisioning to be facilitated by IA),

What Is the meaning of PROVISIONING TO BE FACILATED???Can

we provide 2 Mbps MPLS lease line from private service provider

for secondary connectivity at all the 56 locations? OR should we

just do the liasioning work for the same?? Pls confirm. Can we

quote for the network bandwidth(MPLS from other private service

provider) on page 84 vol-2 sr. no. 5

IA shall quote for the secondary link as required. However, due

to GOI policy separate agreement will be signed with the service

provider and payments will be made to them directly on

confirmation with IA.

23.092 Volume I


124 Internet at DC and DRC What is the internet bandwidth required at DC and DRC? Internet is required for patients logging to HIS on internet

IA shall do the sizing based on which the DCSP will provision the

same.

23.093 Volume I


124 Point to point replication link between DC and DRC

Do we need to provision point to point link between DC and DRC??

If yes, what is the bandwidth required?

Point to point would be required so that the latest data is

available at DRC when DC fails.

Point to point DC DRC link will be provided by HSHRC through

DCSP. Bandwidth requirement for the replication activity of the

solution needs to be provided by IA.

23.094 Volume I 6.3. Data Centre page 118



HARTRON on behalf of the HSHRC.

Need SDC address and the DRC address pls. Also pls let us know

the MPLS port bandwidth required at DC and DRC??

There are multiple data centers from these services can be

provisioned. Exact DC and DRC will be decided on basis of

requirements and time of roll-out.

23.095 Volume I

4.2.12.3. Integration with SMS

Gateway:

The SMS Gateway Service will act as a common service,

integrated with the core HIS application, and will be used

to deliver SMS based services to all citizens / Patients

Do we need to host SMS gateway application at DC on dedicated

separate machine/server at DC??OR can we whitelist the IP’s and

use service provider hosted SMS gateway?? Pls confirm IA to propose the solution for SMS gateway.

23.096 Volume I 6.5. Network / Connectivity page 123

The IA is expected to build network level redundancy

through broadband connection from a different service

provider.


provider at all the 56 locations? OR should we just do the

liasioning work for the same?? Pls confirm. Can we quote for the

network bandwidth (MPLS from other private service provider) for

secondary connectivity?

Secondary connectivity is to be provided by state through

Haryana SWAN. Refer Corrigendum

Can we have the address details of these 10 PHC pls? Need these details for feasibility purpose.Volume I


Locations (FRUs) page 170 Sr. No. 45- 10 PHC

23.097 Volume I

4.2.2.2.16. Ambulance Services

(including Referral Transport) page

74

The system should be able to track the ambulances

through the GPS based system integrated with the

application.

Do we need to install GPS device at all ambulances for tracking??

How many total ambulances need to be tracked?? No

23.098 Volume I

4.2. Functional Requirements. Page

38 MESH architecture

Should we propose secondary MPLS connectivity on MESH

architecture?? Hub spoke architecture should be ok.

IA shall propose the architecture in its bid on basis of SLA to be

met by them.

23.099

Facilitate HSHRC in provisioning of redundant broadband

connectivity. What is the meaning of facilitate HSHRC?? Refer to corrigendum

23.100


provider at all the 56 locations? OR should we just do the

liasioning work for the same?? Pls confirm. Can we quote for the

network bandwidth(MPLS from other private service provider) on

page 84 vol-2 sr. no. 5 Refer to corrigendum

23.101 General

What is the monthly network uptime required for MPLS Secondary

connectivity???

IA SLA is already mentioned in schedule 8 of volume 3 of RFP. IA

needs to plan for the network uptime to meet the required SLAs.

23.102 General What is the time to restore if the link goes down?? Refer to corrigendum

23.103 Volume III Page 96 C. Training and Capacity Building (Baseline Score = 40)

Points debited 12% & 13% for lower performances Cat A & B

respectively

Suggest the points debited on participant pass rate be reduced

from 13% to 4% & 5%. Else suggest this be made a KPI not

attracting any penalty debit points The terms of the RFP remain unchanged

23.104 Volume III Page 93 Software Application (Baseline Score = 40) Points debited are 15 & 30 for a quarter Suggested points debited be reduced to 5 & 10 respectively No Change

23.105 Volume III Page 90 Critical Incident Resolution time 1.5 hrs for critical incident Let this be changed to 3 hours for critical incident No Change

23.106 Volume III Page 95 Availability of all services at Data Centre Points debited 5 & 10 for a quarter; summed up

Suggested points debited be reduced to 2 & 4 for a quarter as

they will be summed up monthly during a quarter The terms of the RFP remain unchanged

23.107 Volume III Page 91 1(b) Equivalent instances for S2 severity ranging between 1-2 & 3-4

Let this be changed to:

Equivalent instances for S2 severity ranging between 5-7 & 9-15 No Change

23.108 Volume III Page 92 1(c)

Equivalent instances for S3 severity :ranging between 1-2 &

ranging between 3-4 & > 4

Let thses be changed to 10-12 & between 15-20 and > 25 ( as S2

& S3 category of incidents will be maximum in numbers and 1-2

or 3-4 levels would be difficult to achieve looking at volume of

incidents ) No Change

23.109 Volume III Page 101 6.2.2. Service Level for stages – Rollout of phases NA

23.110 Volume III Page 103

4. Once maximum penalty limit have been reached

HSHRC will have the right to call for Annulment of the

contract

How will Capex cost be treated in the event of annulment of the

contract?

Suggest that HSHRC Pay for the Capex cost spent by IA before an

annulment of the contract is done, if the sizing of infra is

approved from throughput and service level perspective.HSHRC

Pay for the Capex cost spent by IA before an annulment of the

contract is done, if the sizing of infra is approved from

throughput and service level perspective. The terms of the RFP remain unchanged

23.111 Volume III Page 103 6.2.2. Service Level for stages – Rollout of phases

0.5% to 2% maximum penalty for every of the milestone is

proposed in RFP

Let there be not cascading effect on penalty due to delayed

milestones leading to double penalty being levied on the earlier

milestones. No Change

Volume I 3.1. Project Requirements

23.112 6.8.3. 129




1. Kindly explain what do you mean by CIV, and how does it impact

Bill of Material, as for this the CIV is mentioned as 15 what does it

signify

2. RHEL have various flavors available which have specific

nomenclature, pls specify which all are required, the various

flavors are

a. Red Hat Enterprise Linux for Virtual Datacenters, Premium

b. Red Hat Enterprise Linux for Virtual Datacenters, Standard

c. Red Hat Enterprise Linux Server, Premium (Physical or Virtual

Nodes)

d. Red Hat Enterprise Linux Server, Standard (Physical or Virtual

Nodes)

1. CIV is cost indicative value. CIV will be used for financial

evaluation. As BOQ asks for quarterly components requirement.

Average CIV across the duration of contract will be calculated

and considered for financial evaluation.

2. Kindly refer section 6.8.4 of volume 1 of RFP

23.113 Volume 1 Section 6.6 page 125

Accessories, like LAN connections, UPS facility, Internet

connectivity, power backup, etc. Is the IA required to provision for DG Sets also at the locations No

23.114 Volume 1 Section 6.6 page 125

The IA needs to conduct a detailed survey……………….be

totally discarded

Does the authority have any basic data or inputs on these items

that can be shared with the Bidders for initial understanding Please refer to Annexure 1 of volume 1 of the RFP

23.115 Volume 2 Page 82 Break Up Networking

The bidders are required to provide the Unit Costs also. Is HSHRC

considering payment to the IA as per actuals if more quantities are

utilized at time of implementation?

IA to assess. Any additional component, after quotation is

submitted / finalized will be at IA’s own cost

23.116 Volume -1 Page 27

IV . The HIS design must be such as to require the

minimal installation, if at all, at the user‟s end, besides

the Internet Browser. The HIS system should be able to

support all latest common browsers (like Internet

explorer, Mozilla, Chrome etc.)

Can we propose Web enabled finance application, entire features

of finance module not available in WEB and browser bassed,

Certain features of finance part of Web and browser based. Please

clarify The terms of RFP remains unchanged


Note:

1. The IA shall be responsible for designing and

developing a lighter version of HIS core application which

can operate and store transactional data in offline mode

Part of HIS core application whether offline mode for finance

application has to be proposed or Finance can be a centralized

online always. The terms of RFP remains unchanged



achieve the functionality requirement.

Please share the details of existing HR application technology and

platform, Whether existing system support both HR and Payroll or

IA should develop or propose new HR and Pay application Also refer to corrigendum.


An integrated HIS application is proposed to manage the

billing, consolidation and export of financial data across

various departments within a hospital, to an external

financial management system. The proposed system

should cover only the basic book keeping. It may

integrate with the existing accounting packages to

achieve the functionality requirement. The system

should capture the payments made by the Patient for

OPD / SPP / IPP / diagnosis etc. at the payment counter.

Please share the details of existing accouting pakage technology

and platform fo integration, Whether existing system supports

complete accounting or IA should develop or propose new

accounting and financial application Please refer to section 4.2.3.2. page 80 of volume 1 of the RFP




viii. Tally Accounting Package

ix. HR

IA should develop or propose new HR, accounting and financial

application or whether we are planning to integrate with Tally and

existing HR

Please refer to corrigendum. Please refer to section 4.2.3.1 and

4.2.3.2. page 80 of volume 1 of the RFP


4.2.13. HIS Lite / Offline Application













Part of HIS core application whether offline mode for finance

application has to be proposed or Finance can be a centralized

online always.

Please refer to section 4.2.3.2 Page 80 and section 4.2.13 page

95 of Vol 1 of RFP.


The software application must be developed /

customized in a suitable environment as agreed in the

discussions with HSHRC. The IA must justify the choice of

development environment. The application must be

developed / customized and hosted utilizing industry

standard with commercially available tools.

Whether IA can propose named user based licensed COTS

application or whether we are looking for complete application

grounds up development Please refer corrigendum for details.

23.123 1.1 page_12, Point_9 Project Objectives Real Time Reporting, Efficient Analytics & DSS

• Real time reporting is for Datawarehouse system or for the

transactional system

• Efficient Analytics are they looking for Statistical analytics or

general reporting Please refer to section 4.2.5 Page 88 and section 4.2.14 page 97

of Volume 1 of the RFP

23.124 General General query about DHW and BI DWH, No of databses, database integration What are the different sources Please refer to section 4.2.14 page 97 of Volume 1 of the RFP

23.125 General General query about DHW and BI

Digitization, migration, cleansing and enriching of data from legacy

systems,

Data Migration – is there a data migration in the source that is

being envisaged No Data Migration required

23.126 General General query about DHW and BI Data Sharing / exchange

* Is there any down stream systems which are expecting data

from the Datawarehouse system

* Apart from the source systems, would there be any other

systems that we need to consider


23.127 General General query about DHW and BI Existing Databses The formats in which the sources would be made available No Change

23.128 General General query about DHW and BI Existing Databses Does the source have data in un-structured format No Change

23.129 General General query about DHW and BI BI- DWH Existing tool inplace

Does the user currently have any tech stack that we need to use

or we can propose new set of stack No

23.130 General General query about DHW and BI BI- DWH Existing tool Is there a tool envisaged for the data profiling No

23.131 General General query about DHW and BI BI- DWH Existing tool

Is there a requirement for using data quality based tools for

standardization of data (name, address, etc) No

23.132 General General query about DHW and BI Existing Databses

What is the frequency of the data that is being made available in

the source for loading None

23.133 General General query about DHW and BI Is MDM considered No

23.134 General General query about DHW and BI How many data points of the required sources to be reported IA to assess

23.135 General General query about DHW and BI No Of reports Required How many reports are envisaged to be built IA to assess

23.136 General General query about DHW and BI No Of dash boards How many dashboards are envisaged to be built IA to assess

23.137 General General query about DHW and BI General Is there a requirement for building statistical analytics model IA to assess

23.138 General General query about DHW and BI General Is there a requirement for high availability Please refer to section 5.3 page 105 of volume 1 of the RFP

23.139 General General query about DHW and BI General Is there a requirement for DR environment Yes. For more details refer section 6.4 of volume 1 of RFP.

23.140 General General query about DHW and BI Existing hardware

Is there any Hardware / OS stack currently available or we would

need to propose the same None

23.141 General General query about DHW and BI General Would there be Onsite or Onsite – offshore execution model No data warehouse is envisaged

23.142 General General query about DHW and BI General What is the period envisaged for the execution of the project Please refer to Chapter 9 of volume 1 of the RFP

23.143 General General query about DHW and BI DWH_ETL_BI

Any loading needs to be done in the source side of the system by

ETL tool IA to assess

23.144 Page 13, 1.2.1 & 2 Iusses Currently Faced

* Iusses Currently Faced 1. Numerous

reports are prepared at the hospital level based on ground level

data capture and reports

2. Same data fields or subsets are reported for various schemes

3. Data transmission is a manual process until the data is finally

entered in an IT system

1. Need understanding on this, what is the problem in numerous

reports being generated as well as low level data capture

2.Need understanding on this, is the fields being repeated in diff

sources a problem 3. This would be source system

These are only summary of issues highlighted to provide and

insight into the requirements from the HIS solution

23.145 Volume 1 14 Reporting and Analytics

Reporting and Analytics (Issues for the administrators) 1. Lack of

timely, accurate information and analytic tools support for

decision making

Implementation of Hospital Information System (HIS) Request for

Proposal - Volume 1 14 2. Lack of alerts for timely

action and policy correction 3. Lack of effective monitoring of

schemes and related Project management; to ensure corrective

steps are taken in time 4. Use of

data for planning, optimization of resources 5. Wrong /

duplicate data leading to erroneous reports 6. Frequent changes

in the reporting formats with regard to the time and effort taken to

get used to new reporting formats

1. is the user talking about this in the source system

(transactional system) or does he have the Datawarehouse

system implemented which is having this problem

2. is the user talking about this in the source system

(transactional system) or does he have the Datawarehouse

system implemented which is having this problem

3. Need clarification; are we talking about IT projects?

4. Is this in the source or Datawarehouse system

5. Is this in the source or Datawarehouse system. Are we looking

at Data quality verifications

6. need further clarification on what kind of changes are being

made in the report

These are only summary of issues highlighted to provide and

insight into the requirements from the HIS solution

23.146 page 13-14, 1.2.2_point ‘C’ Infrasturcture General

what is the current system configurations & the future growth

envisaged

There is no current system. Any sizing would need to be done

based on the information given in this RFP.

23.147 page 13-14, 1.2.2_point ‘C’ Source System Silos syndrome – Convergence and re-use

is there a requirement to integrate the silo system in the

datawarehouse or this would be done in the source systems itself Integration with external applications is required

23.148 page 13-14, 1.2.2_point ‘C’ Integration data sharing or data exchange mechanism

is there a requirement to integrate the silo system in the

datawarehouse or this would be done in the source systems itself Integration with external applications is required

23.149 page 18 to 21 Implementation & Integration Implementation & Integration

How many sources would be part of the datawarehouse. The data

from the sources should be made available in the landing area in

a structured format

Please refer to integration requirements mentioned in volume 1

of the RFP

23.150 4.2 page_38 Functional Requirements Functional Requirements Please elaborate, star archtitecture / mesh archtitecture Industry standard terminologies

23.151 4.2 page_38 Functional Requirements Functional Requirements _ MIS Reports

How many reports / dashboards are envisaged for

Datawarehouse. What would be the frequency of reporting

Please refer to reporting requirements mentioned in volume 1

of the RFP

23.152 4.2 page_38 Functional Requirements Functional Requirements_ Personalized Dashboards

How many reports / dashboards are envisaged for

Datawarehouse. What would be the frequency of reporting Please refer to section 4.2.11 page 91 of volume 1 of the RFP

23.153 4.2 page_38 Advance Analytics & BI and Public Reports / Statistics

Functional Requirements_ Advance Analytics & BI and Public

Reports / Statistics What would be the security setup / access levels IA to assess

23.154 4.2 page_38 Point 7 various departments / dashboards as required

is the user talking about scheduling the reports to different team

/ resources

Reports are expected to be readily available through Users

dashboard

23.155 FRS Vol2 11.8 Point personalized dashboard Personalized Dashboard How many dashboards are envisaged Please refer to section 4.2.11 page 91 of volume 1 of the RFP

23.156 Automation The client is looking for scheduling the reports

IA to assess, some reports may be scheduled during off peak

hours

23.157

Once the result is finalised the system should have provision to

display the test results on the respective dashboards of the

doctors / specialists, /concerned staff. In case of IPD, Labour room,

emergency OT. In case of OPD Patients the system should generate

an SMS alerts to Patients mobile number as soon the Lab test

reports are submitted and ready for printing This is report / dashboard Not clear

23.158 4.2 page_38 point 13

In case of OPD Patients, the system should have a provision to

display the finalised reports and generate an SMS alerts to Patients

mobile number as soon the Radiology test reports are submitted

and ready for dispatch. In case of IPD, Labour room, Emergency,

OT, etc. the system should have a provision to display the finalised

reports on the respective dashboards of the doctors / specialists,

and send required intimations to the concerned staff This is report / dashboard Not clear

23.159 General General query about DHW and BI

Digitization, migration, cleansing and enriching of data from legacy

systems, b) It is envisaged that data migration and data digitization

would be required for the successful implementation of the

project.

Data Migration – is there a data migration in the source that is

being envisaged No Data Migration required

23.160 General General query about DHW and BI Data Sharing / exchange –

* Is there any down stream systems which are expecting data

from the Datawarehouse system

* Apart from the source systems would there be any other

systems that we need to consider

Please refer to integration requirements mentioned in volume 1

of the RFP

23.161 General General query about DHW and BI Existing Databses The formats in which the sources would be made available No Change

23.162 General General query about DHW and BI Existing Databses Does the source have data in un-structured format No Change

23.163 General General query about DHW and BI BI- DWH Existing tool inplace

Does the user currently have any tech stack that we need to use

or we can propose new set of stack No

23.164 General General query about DHW and BI BI- DWH Existing tool Is there a tool envisaged for the data profiling No

23.165 General General query about DHW and BI BI- DWH Existing tool

Is there a requirement for using data quality based tools for

standardization of data (name, address, etc) No

23.166 General General query about DHW and BI Existing Databses

What is the frequency of the data that is being made available in

the source for loading None

23.167 General Is MDM considered No

23.168 General General query about DHW and BI How many data points of the required sources to be reported IA to assess

23.169 General DashBoards & Reports No Of reports Required How many reports are envisaged to be built IA to assess

23.170 General DashBoards & Reports No Of dash boards How many dashboards are envisaged to be built IA to assess

23.171 General General query about DHW and BI General Is there a requirement for building statistical analytics model No

23.172 General General query about DHW and BI General Is there a requirement for high availability Please refer to section 5.3 page 105 of volume 1 of the RFP

23.173 General General query about DHW and BI General Is there a requirement for DR environment See reply for query 16.066

23.174 General DWH & BI hard Support Existing hardware

Is there any Hardware / OS stack currently available or we would

need to propose the same No

23.175 General BI Implementation General Would there be Onsite or Onsite – offshore execution model No data warehouse is envisaged

23.176 General BI Implementation General What is the period envisaged for the execution of the project Please refer to Chapter 9 of volume 1 of the RFP

23.177 General ETL, DWH & BI General DWH_ETL_BI

Any loading needs to be done in the source side of the system by

ETL tool IA to assess

23.178 Vol I 3.3.2(r), P(33)

The change requests, if any, should be carried out by the

IA as per defined Change Control Procedure. The project

committee or HSHRC will provide the requirements for

the change requests and decide the penalty for non-

compliance as mentioned in the Service Levels for

Change Requests. The decision of HSHRC on all such

matters will be final and binding on the IA

To check the Change Control Procedure. There is a penalty for non-

compliance Yes

23.179 Vol II 3.18.7 (P 19) Prices and Price Information NA

23.180

It is mandatory to provide break-up of all taxes, duties

and levies wherever applicable and/or payable. All the

taxes of any nature whatsoever shall be borne by the

Bidder including any additional taxes/ levies due to

change in tax rates. Yes

23.181 Vol III 5.3.2 (P 27) Tax NA

23.182

In the event of any increase or decrease of the rate of



account of the Implementation Agency



23.183 3.19.4 (P 20) Conditions under which this RFP is issued NA

23.184

Until the contract is awarded and during the currency of

the contract, bidders shall not, directly or indirectly,

solicit any employee of HSHRC to leave HSHRC or any

other officials involved in this RFP process in order to

accept employment with the bidder, or any person

acting in concert with the bidder, without prior written

approval of HSHRC No Change

23.185 3.25.2 (P 22)

HSHRC’s Right to vary Scope of Contract at the time of

Award NA

23.186

If any such change causes an increase or decrease in the

cost of or the time required for the bidder’s performance

of any part of the work under the Contract, whether

changed or not changed by the order, an equitable

adjustment shall be made in the Contract Value or time

schedule, or both, and the Contract shall accordingly be

amended. Any claims by the bidder for adjustment under

this Clause must be asserted within thirty (30) days from

HSHRC date of the bidder’s receipt of HSHRC‟s changed

order. The terms of the RFP remain unchanged

23.187 2.1(k) (P 10) “Effective Date of Project Commencement” NA

23.188

means the date on which the Conditions Precedent have

been satisfied by the Implementation Agency or waived

by HSHRC. The terms of the RFP remain unchanged

23.189 3.2.2 (P 18) Interpretation of the Scope of Work NA

Any change in Taxes (whether upward or downward) to be passed

on to HSHRC

Vol II

Neither party should, whether directly or indirectly, solicit any

employee of other party from bidding stage till award and for

contracting parties, during the currency of contract

Vol II

Any Change in Scope would become effective only after freezing

on the commercial by both the parties

Vol III

The Effective date of Commencement shall be Contract Signing

Date

Vol III

Scope need to be defined better. Whatever is outside sign-off and

outside scope, bidder to have an opportunity to present it as

Change Request

23.190

Sign-off on the Deliverables by HSHRC does not

necessarily indicate the complete approval of the

Deliverables. All the responsibilities with respect to

operations and maintenance of the existing

infrastructure or requirements in the RFP will be the

responsibility of the Implementation Agency. Any gap

that is found in a deliverable with respect to the above,

even after the sign-off, will have to be addressed by the

Implementation Agency without any additional cost to

HSHRC. The terms of the RFP remain unchanged

23.191 3.8.2 (l) (P 18) Use of Project Assets NA

23.192

During the Term of the MSA, the Implementation Agency

shall: NA

23.193




associated project documentation ... No Change

23.194 4.4.2 (P 24) Security & Safety NA

23.195

Each Party to the SLA shall also comply with Project‟s

Information Security Management Office (ISMO)

standards ... Please refer to corrigendum

23.196 6.1 (P 28) Breach NA

23.197








1. In Termination during O&M phase, cure period of one week

for a default in services for period of one week; is a strict position.

The ‘one week’ at both places to be replaced by ‘one month’ Please refer to corrigendum

23.198

2. Because time is the essence of the contract, in

case, for reasons prima facie attributable to the













paid for.

2. In Termination within Implementation phase, clause do not

provide for any cure period. There need to be a month’s cure

period available Please refer to corrigendum

23.199 6.4.2 (P 29) Effects of Termination

3. Default should be for reason solely and directly attributable

to IA No Change

23.200

In the event that the HSHRC terminates this Agreement

pursuant to Article V and depending on the event of

default, the deposits shall be forfeited along with EMD

and no payment shall be made for the work already

executed but not paid including the retention amount.

4. In case of Termination, IA to be paid for undisputed goods

and services provided up-to the date of Termination notice Please refer to corrigendum

Vol III

Scope need to be defined better. Whatever is outside sign-off and

outside scope, bidder to have an opportunity to present it as

Change Request

Vol III The source code for licensed software (if any) cannot be provided

Vol III Please share the ISMO Standards

Vol III

23.201 9.2.1 (P 43) Personnel

IA may subcontract portion of non-technical work. There may be

manpower supply subcontract to provide personnel on T&M basis,

completely under IA supervision. Then there may be OEM and

partners’ personnel on the Project as well. No Change

23.202

Personnel assigned by Implementation Agency to

perform the Services shall be employees of

Implementation Agency ...

All these personnel would not be employee of IA The terms of RFP remains unchanged

23.203 12.2.3 (P 52) Change Control Note (“CCN”) NA

23.204

It is hereby also clarified that the payment for the

changes brought in after project certification and „Phase

Go Live‟ date will be calculated on the basis of man-

month rate quoted by the Implementation Agency in its

bid and estimated man-month effort to be submitted by

the Implementation Agency prior to taking up the change

of control event and accepted by HSHRC. No Change

23.205

13.2.2 (P 56)

13.2.3 Transfer of Assets

1. For the extended running period as part of Exit Management,

IA to be paid as per the rate agreed in the contract Yes

23.206

In case of Agreement being terminated by HSHRC

reserves the right to ask IA to continue running the

Project operations for a period of 6 months after

termination orders are issued. ...

2. For all the assets transferred by the IA, the capex portion of it

to be completely in full Please refer to corrigendum

23.207

b. All risk in and title to the Assets to be transferred to

the HSHRC pursuant to this Article shall be transferred to

Project, on the last day of the exit management period 3. IA to be paid for all undisputed services rendered Please refer to corrigendum

23.208

d. Payment to the outgoing IA shall be made to the tune

of last set of completed transactions, subject to SLA

requirements and for any Capex component that has

been accepted by HSHRC but is pending for payment. Please refer to corrigendum

23.209 16.1.2 (P 69) Invoicing And Settlement Schedule NA

23.210

... The Implementation Agency shall waive any charge for

a Service that is not invoiced within six months after the

end of the month in which the terms of payment as

stated in the Terms of Payment Schedule relating to such

Service are authorized or incurred, whichever is later. Please refer to corrigendum

23.211 Vol III 16.1.3 (P 70)

Payments invoiced shall be made within 45 days of the


any for the previous performance. Payment to IA shall be made within 30 days of receipt of Invoice Kindly refer to corrigendum

23.212 Inclusion Deemed Acceptance

There is no Deemed Acceptance clause in the RFP. Any deliverable,

where it gets implemented by the customer but without any

rejection intimation within 10 days of implementation, would be

deemed accepted by the customer. No Change

23.213 Inclusion Exit Management

Where the customer fail to pay the IA of any undisputed amount,

for a period exceeding 90 days from date of invoice, IA would have

the option of terminating and existing from the contract No Change

Vol III

The limitation period of 6 months is too short. There may be

numerous reasons why invoicing could not be done within 6

months as per Payment Schedule. Waiving off all such payment is

not fair. It should be increased to one year.

Vol III

Vol III

Any Change Control shall become effective only after freezing of

commercial between both the parties

Vol III

23.214 Inclusion Saving Clause

IA’s failure to perform its contractual responsibilities, to perform

the services, or to meet agreed SLA shall be excused if and to the

extent IA’s non-performance is caused by the Customer's omission

to act, delay, wrongful action, failure to provide Inputs, or failure

to perform its obligations under this Agreement. No Change

23.215 Volume II 3.10.2

2. The bidder shall prepare the bid based on details

provided in the Bid documents. It must be clearly

understood that the Scope of Work is intended to give

the bidder an idea about the order and magnitude of the

work and is not in any way exhaustive and guaranteed by

HSHRC. The bidder shall carry out all the tasks in

accordance with the requirement of the Bid documents

& due diligence and it shall be the responsibility of the

bidder to fully meet all the requirements of the Bid

documents. If during the course of execution of the

project any revisions to the work requirements like

Technical specifications, Equipment sizing etc. are to be

made to meet the goals of HSHRC, all such changes shall

be carried out within the current price.

2. The bidder shall prepare the bid based on details provided in the

Bid documents. It must be clearly understood that the Scope of

Work is intended to give the bidder an idea about the order and

magnitude of the work and is not in any way exhaustive and

guaranteed by HSHRC. The bidder shall carry out all the tasks in

accordance with the requirement of the Bid documents & due

diligence and it shall be the responsibility of the bidder to fully

meet all the requirements of the Bid documents. If during the

course of execution of the project any revisions to the work

requirements like Technical specifications, Equipment sizing etc.

are to be made to meet the goals of HSHRC, all such changes shall

be carried out within the all such changes shall be carried out as

per the change control procedure prescribed herein.current price.

Request deletion for the portion deleted

We request addition of the words highlighted in red No Change

23.216 Volume II 3.10.5

The Commercial bid should clearly indicate the price to

be charged without any qualifications whatsoever and

should include all taxes, duties, fees, levies, works

contract tax and other charges as may be applicable in

relation to the activities proposed to be carried out.

However, should there be a change in the applicable

taxes HSHRC reserves the right to negotiate with the

Bidder. NA

23.217 Volume II 3.10.6

6. The bid security may be forfeited:

a. If a bidder withdraws its bid during the period of bid

validity

b. In case of a successful bidder, if the bidder fails to sign

the contract in accordance with terms and conditions

6. The bid security may be forfeited:

a. If a bidder withdraws its bid during the period of bid validity

NA

23.218 Volume II 3.16 3.16. Commercial Proposal / Bid Prices NA

23.219 Volume II 3.25

2. If any such change causes an increase or decrease in

the cost of or the time required for the bidder‟s

performance of any part of the work under the Contract,

whether changed or not changed by the order, an

equitable adjustment shall be made in the Contract

Value or time schedule, or both, and the Contract shall

accordingly be amended. Any claims by the bidder for

adjustment under this Clause must be asserted within

thirty (30) days from HSHRC date of the bidder‟s receipt

of HSHRC‟s changed order.

Addition "Notwithstainding anything to the contrary herein, the

bidder shall not be bound by any such change to the scope unless

an amendment to such effect is entered into by the parties." We request addition of the words highlighted in red No Change

23.220 Volume II 3.28

The bidder will have to bear all Tax liability except

Service Tax.

Addition "Any future changes in taxes / duties should be on the

account of the HSHRC." We request addition of the words highlighted in red



23.221 Volume II 5.3

5.3. Notification of Award

Prior to the expiration of the validity period, State will

notify the successful bidder in writing or by fax or email,

to be confirmed in writing by letter, that its proposal has

been accepted. The notification of award will constitute

the formation of the contract. Upon the successful

bidder's furnishing of performance bank guarantee, State

will promptly notify each unsuccessful bidder and return

their Bid Security.

5.3. Notification of Award

Prior to the expiration of the validity period, State will notify the

successful bidder in writing or by fax or email, to be confirmed in

writing by letter, that its proposal has been accepted. The

notification of award will constitute the formation of the contract.

The contract will be deemed to have come into effect on the date

it has been executed by both the parties.Upon the successful

bidder's furnishing of performance bank guarantee, State will

promptly notify each unsuccessful bidder and return their Bid

Security.




Failure of the successful bidder to agree with the Terms

& Conditions of the RFP shall constitute sufficient

grounds for the annulment of the award, in which event

HSHRC may award the contract to the next best value

bidder or call for new proposals or invoke the PBG.

Failure of the successful bidder to agree with the Terms &

Conditions of the RFP shall constitute sufficient grounds for the

annulment of the award, in which event HSHRC may award the

contract to the next best value bidder or call for new proposals or

invoke the PBG. No Change


6.1. Annexure A-Undertaking and Cover Letter :

We agree for unconditional acceptance of all the terms

and conditions in the bid document and we also agree to

abide by this bid response for a period of SIX (6)

MONTHS from the date fixed for commercial bid opening

and it shall be valid proposal till such period with full

force and virtue. Until within this period a formal

contract is prepared and executed, this bid response,

together with your written acceptance thereof in your

notification of award, shall constitute a binding contract

between HSHRC and us. Bidder should be allowed to submit along with deviations No Change


6.1. Annexure A-Undertaking and Cover Letter :

We confirm that the information contained in this

proposal or any part thereof, including its exhibits,

schedules, and other documents and instruments

delivered or to be delivered to HSHRC is true, accurate,

and complete. This proposal includes all information

necessary to ensure that the statements therein do not

in whole or in part mislead HSHRC as to any material

fact.

We confirm that the information contained in this proposal or any

part thereof, including its exhibits, schedules, and other

documents and instruments delivered or to be delivered to HSHRC

is true, accurate, and complete to the best of our knowledge. This

proposal includes all information necessary to ensure that the

statements therein do not in whole or in part mislead HSHRC as to

any material fact. We request addition of the words highlighted in red No Change

23.225 Volume II 6.2.

6.2. Non- Disclosure Agreement (NDA)

This Agreement shall be effective from the date the last

signature is affixed to this Agreement and shall continue

in perpetuity.

The Agreement shall apply to all Information relating to

the Project disclosed by the Purchaser to the Bidder

under this Agreement.

6.2. Non- Disclosure Agreement (NDA)

This Agreement shall be effective from the date the last signature

is affixed to this Agreement and shall continue in perpetuity. For a

period of two year from the date of termination or expiry of this

agreement.

The Agreement shall apply to all Information relating to the

Project disclosed by the Purchaser to the Bidder under this

Agreement which is marked as propriety or confidential at the

time of disclosure, or is disclosed in any intangiable form, is

reduced to writing within 15 days of disclosure. We request addition of the words highlighted in red Please refer to corrigendum

23.226 Volume II 6,4

6.4. Bid Cover Letter

We agree for unconditional acceptance of all the terms

and conditions set out in the RFP document and also

agree to abide by this tender response for a period of

<<SIX MONTHS>> from the date fixed for bid opening. Bidder should be allowed to submit along with deviations No Change


56

6.5. Undertaking on Patent Rights

2. I/We also confirm that there shall be no infringement

of any patent or intellectual and industrial property

rights as per the applicable laws of relevant jurisdictions

having requisite competence, in respect of the

equipments, systems or any part thereof to be supplied

by us. We shall indemnify HSHRC against all

cost/claims/legal claims/liabilities arising from third

party claim in this regard at any time on account of the

infringement or unauthorized use of patent or

intellectual and industrial property rights of any such

parties, whether such claims arise in respect of

manufacture or use. Without prejudice to the aforesaid

indemnity, the SI shall be responsible for the completion

of the supplies including spares and uninterrupted use of

the equipment and/or system or any part thereof to

HSHRC and persons authorized by HSHRC , irrespective

of the fact of claims of infringement of any or all the

rights mentioned above. 3. If it is found that it does

infringe on patent rights, I/We absolve HSHRC of any

legal action.

Request to delete as we cannot warrant such an undertaking;

however we are agreeable to indemnify for any thrid party IPR

breach and such can be included in the contract. No Change


6.6. Undertaking on Conflict of Interest

Sir, I/We as System Integrator (SI) do hereby undertake

that there is absence of, actual or potential conflict of

interest on the part of the SI or any prospective

subcontractor due to prior, current, or proposed

contracts, engagements, or affiliations with HSHRC.

I/We also confirm that there are no potential elements

(time frame for service delivery, resource, financial or

other) that would adversely impact the ability of the SI to

complete the requirements as given in the RFP.

We undertake and agree to indemnify and hold HSHRC

harmless against all claims, losses, damages, costs,

expenses, proceeding fees of legal advisors (on a

reimbursement basis) and fees of other professionals

incurred (in the case of legal fees & fees of professionals,

reasonably) by HSHRC and/or its representatives, if any

such conflict arises later. Yours faithfully, Authorized

Signatory Designation

6.6. Undertaking on Conflict of Interest

Sir, I/We as System Integrator (SI) do hereby undertake that there

is absence of, actual or potential conflict of interest on the part of

the SI or any prospective subcontractor due to prior, current, or

proposed contracts, engagements, or affiliations with HSHRC.

I/We also confirm that there are no potential elements (time

frame for service delivery, resource, financial or other) that would

adversely impact the ability of the SI to complete the requirements

as given in the RFP.

We undertake and agree to indemnify and hold HSHRC harmless

against all claims, losses, damages, costs, expenses, proceeding

fees of legal advisors (on a reimbursement basis) and fees of other

professionals incurred (in the case of legal fees & fees of

professionals, reasonably) by HSHRC and/or its representatives, if

any such conflict arises later. Yours faithfully, Authorized Signatory

Designation Request deletion for the portion deleted No Change


6.7. Non- Malicious Code Certificate

I/We hereby certify that the software being offered /

developed as part of the contract does not and will not

contain any kind of malicious code that would activate

procedures to:

There are / will be no Trojans, Viruses, Worms, Spy

wares or any malicious software on the system and in

the software offered or software that will be developed.

6.7. Non- Malicious Code Certificate

I/We hereby certify that the software being offered / developed as

part of the contract does not and will not contain any kind of

malicious code at the time of delivery that would activate

procedures to:

There are / will be, at the time of delivery, no Trojans, Viruses,

Worms, Spy wares or any malicious software on the system and in

the software offered or software that will be developed.

Without prejudice to any other rights and remedies available to

HSHRC , we may be are liable under Information Technology Act,

2000 and Indian Penal Code 1860 in case of physical damage, loss

of information and those relating to copyright and Intellectual

Property rights (IPRs), direectly caused due to activation of any

such malicious code contained in offered / developed software at

the time of delivery.



23.230 Volume II 6.12

6.12 Undertaking on Deliverables

We also understand that the acceptance, approval and

sign-off of the deliverables by HSHRC will be done on the

advice of Core Group and/or Technical Team and/or

SPMU. We understand that while all efforts shall be

made to accept and convey the acceptance of each

deliverable in accordance with the project schedule, no

deliverable will be considered accepted until a specific

written communication to that effect is made by HSHRC.

6.12 Undertaking on Deliverables

We also understand that the acceptance, approval and sign-off of

the deliverables by HSHRC will be done on the advice of Core

Group and/or Technical Team and/or SPMU. We understand that

while all efforts shall be made to accept and convey the

acceptance of each deliverable in accordance with the project

schedule, no deliverable will be considered accepted until a

specific written communication to that effect is made by HSHRC.

Provided however, in the event of failure to provide any written

communication within 15 days of delivery, the deliverable will be

deemed to have been accepted. We request addition of the words highlighted in red No Change

23.231 Volume III 2.1.K

k. “Effective Date of Project Commencement” means the

date on which the Conditions Precedent have been

satisfied by the Implementation Agency or waived by

HSHRC. For calculation of any of obligations under all

project schedule/ delays etc., this Agreement which has

or is likely to have a material Adverse Effect on date will

be taken into account as the date of commencement of

the Project;

Please provide calrity. Clause unclear.


23.232 Volume III 2.4.3

2.4.3. Non-fulfillment of Conditions Precedent

d. Instead of terminating this Agreement as provided in

paragraph 1.4.3(a) above, the Parties may mutually

agree in writing to extend the time for fulfilling the

Conditions Precedent and the Term of this Agreement. It

is further clarified that any such extension of time shall

be subject to imposition of penalties on IA linked to the

delay in fulfilling the Conditions Precedent.

2.4.3. Non-fulfillment of Conditions Precedent

d. Instead of terminating this Agreement as provided in paragraph

1.4.3(a) above, the Parties may mutually agree in writing to extend

the time for fulfilling the Conditions Precedent and the Term of

this Agreement. It is further clarified that any such extension of

time shall be subject to imposition of penalties on IA linked to the

delay in fulfilling the Conditions Precedent.


No Change

23.233 Volume III 3.2










HSHRC.

Sign-off on the Deliverables by HSHRC does indicate the complete

approval of the Deliverables. However, all the responsibilities with

respect to operations and maintenance of the existing

infrastructure or requirements in the RFP will be the responsibility

of the Implementation Agency. Any gap that is found in a

deliverable with respect to the above, even after the sign-off, will

have to be addressed by the Implementation Agency. No Change

23.234 Volume III 3.5.5

5. The Parties shall ensure that the range of the Services

under the SLA shall not be varied, reduced or increased

except by the prior written agreement of HSHRC in

accordance with the Change Control Schedule. Save, for

the express terms of the Terms of Payment Schedule,

HSHRC and its users shall be obliged to purchase any

particular category of Services that may become

necessary as per the Change Control Schedule from the

IA, without the need to go for a separate procurement

process. NA

23.235 Volume III 3.5.6

In providing the Services, IA shall ensure not to cause any

unnecessary disruption to the DGHS normal business

operations.

In providing the Services, IA shall ensure not to cause any

unnecessary disruption to the DGHS normal business operations. Request deletion for the portion deleted No Change

23.236 Volume III 3.5.7

7. No Party to this Agreement or to the SLA will at any

time perform, or omit to perform, any act which they are

aware, at the time of performance, will place the other

Party in default under any insurance policy, mortgage or

lease, governing activities at any location provided by

the HSHRC.

7. No Party to this Agreement or to the SLA will at any time

perform, or omit to perform, any act which they are aware, at the

time of performance, will place the other Party in default under

any insurance policy, mortgage or lease, governing activities at any

location provided by the HSHRC. Request deletion for the portion deleted No Change

23.237 Volume III 3.7.1

1. The Parties will cooperate reasonably to obtain,

maintain and observe all relevant and customary

regulatory and governmental licenses, clearances and

applicable approvals (hereinafter the “Approvals”)

necessary for the Implementation Agency to provide the

Services. The costs of such Approvals shall be borne by

the Implementation Agency. NA

23.238 Volume III 5 Article IV – Financial Issues NA

23.239 Volume III 6.1.1








1. If there is Breach which translates into default in providing

Services by the Implementation Agency as per this Agreement or

the SLA, continuously for more than one week Thirty (30) days,

then HSHRC, will serve a seven thirty (30) days‟ notice for curing

such Material Breach. In case the Material Breach continues after

the notice period, the DGHS will have the option to terminate the

Agreement.


We request addition of the words highlighted in red Please refer to corrigendum

23.240 Volume III 6.1.2

Because time is the essence of the contract, in case, for

reasons prima facie attributable to the Implementation

Agency, there is a delay of more than 4 weeks in the

Project Implementation Phase by the Implementation

Agency prior to the acceptance testing and certification

stage, DGHS may terminate this Agreement after

affording a reasonable opportunity to the

Implementation Agency to explain the circumstances







paid for.

Because time is the essence of the contract, in case, for reasons

prima facie attributable to the Implementation Agency, there is a

delay of more than 4 8 weeks in the Project Implementation Phase

by the Implementation Agency prior to the acceptance testing and

certification stage, DGHS may terminate this Agreement after

affording a reasonable opportunity to the Implementation Agency

to explain the circumstances leading to such a delay. Further,

DGHS may also invoke the Performance Guarantee of the

Implementation Agency. Pursuant to the termination, IA shall

transfer all the assets to DGHS as set out in Schedule II, clause

13.2, in this volume of the RFP. DGHS shall forfeit the amounts

available including the value of the work done but not paid for. In

the event of termination, howsoever caused, DGHS shall pay the IA

for all services rendered and products delivered till the effective

date of termination.



23.241 Volume III 6.3.3

3. Conversely if HSHRC apprehend a similar event

regarding the Implementation Agency, he/ she can

exercise the right of termination in the manner stated

hereinabove.

3. Conversely if Implementation Agency HSHRC apprehend a

similar event regarding the Implementation Agency HSHRC , he/

she can exercise the right of termination in the manner stated

hereinabove.



23.242 Volume III 6.3.4

If the performance of the system/services is degraded

significantly at any given point in time during the

Agreement and if the immediate measures are not

implemented and issues are not rectified to the

complete satisfaction of HSHRC or an agency designated

by them, then HSHRC will have the right to take

appropriate corrective actions including termination of

the Agreement. It is to be noted that if the Penalty

applicable in two consecutive quarters during the

currency of the Agreement degrades between SLA Score

of (minus) -100 upto 70; then HSHRC shall have the right

to terminate the Agreement.

If the performance of the system/services is degraded significantly

at any given point in time during the Agreement and if the

immediate measures are not implemented and issues are not

rectified to the complete satisfaction of HSHRC or an agency

designated by them, then HSHRC will have the right to take

appropriate corrective actions including termination of the

Agreement. It is to be noted that if the Penalty applicable in two

consecutive quarters during the currency of the Agreement

degrades between SLA Score of (minus) -100 upto 70; then HSHRC

shall have the right to terminate the Agreement. Request deletion for the portion deleted No Change

23.243 Volume III 6.3.6

6. On termination of this Agreement for any reason, the

SLA shall automatically terminate forthwith and HSHRC

will decide the appropriate course of action.

6. On termination of this Agreement for any reason, the SLA shall

automatically terminate forthwith and HSHRC and IA will mutually

decide the appropriate course of action. Please refer to corrigendum

23.244 Volume III 6.4.1

1. In the event that the HSHRC terminates this

Agreement pursuant to Article V and depending on the

event of default, the deposits shall be forfeited along

with EMD and no payment shall be made for the work

already executed but not paid including the retention

amount.

1. In the event that the HSHRC terminates this Agreement

pursuant to Article V and depending on the event of default, the

deposits shall be forfeited along with EMD and no payment shall

be made for the work already executed but not paid including the

retention amount.

In the event of termination, howsoever caused, DGHS shall pay the

IA for all services rendered and products delivered till the effective

date of termination .



23.245 NA


Subject to Article 6.2.2 below, Implementation Agency

(the "Indemnifying Party") undertakes to indemnify the

HSHRC (the "Indemnified Party") from and against all

losses, claims or damages on account of bodily injury,

death or damage to tangible personal property and

otherwise caused by its negligence/ fraud/willful

misconduct,arising in favor of any person, corporation or

other entity (including the Indemnified Party)

attributable to the Indemnifying Party's performance or

non-performance under this Agreement or the SLA.

Subject to Article 76.2.2 below, either party Implementation

Agency (the "Indemnifying Party") undertakes to indemnify the

HSHRC other (the "Indemnified Party") from and against all losses,

claims or damages on account of bodily injury, death or damage to

tangible personal property and otherwise caused by its

negligence/ fraud/willful misconduct,arising in favor of any

person, corporation or other entity (including the Indemnified

Party) third party attributable to the Indemnifying Party's

performance or non-performance under this Agreement or the

SLA.




IA‟s cumulative liability for its obligations and liabilities

(including for damages arising out of breach, negligence,

or tort) shall not exceed the actual, direct damage, up to

a 100% of the total contract value hereunder for the

subject of the claim; The cap indicate shall not apply for

its liability for:

6. Title and Risk of Loss. IA shall bear the risk of loss on

Assets up to the time they are transferred and handed

over to the HSHRC - after which it shall stand transferred

to the HSHRC. IA shall arrange and pay for insurance to

cover such item until it is transferred and even after the

transfer of the Assets till the insurance policies come up

for a renewal.

Notwithstanding anything to the contrary contained herein or

elsewhere IA‟s cumulative liability for its obligations and liabilities

(including for damages arising out of breach, negligence, or tort)

shall not exceed, regardless of the form of claim, the actual, direct

damage, up to a 100% of the total contract value hereunder for the

subject of the claim; The cap indicate shall not apply for its liability

for:

6. Title and Risk of Loss. IA shall bear the risk of loss on Assets up

to the time they are transferred and handed over to the HSHRC -

after which it shall stand transferred to the HSHRC. IA shall arrange

and pay for insurance to cover such item until it is transferred and

even after the transfer of the Assets till the insurance policies

come up for a renewal.

We would request 7.3.3 onwards to be spearate clauses, as 7.3.1

and 7.3.2 as they are the only exlusions to the liability cap.



23.248 Volume III

Addition to 7.5

as 7.5.3 7.5. Audit, Access and Reporting

Excluding a regulatory/statutory requirement, if any, nothing in

this Agreement shall be construed or interpreted as requiring the

IA to provide to Purchaser access to or right to inspect, examine,

audit and take copies of any fees, price, cost or any other financial

information or any records or documents relating to the make-up

of the IA’s internal overhead calculations, their relationship to the

fees, any financial cost model, calculation of fees or to the IA’s

profitability or other such financial data. No Change

23.249 Volume III 8.1 8.1. Intellectual Property

Request to substitute entire clause with:

The deliverables designed, developed, tested and deployed by the

IA for the purposes of implementation of this Contract including

the source code along with associated documentation, which is the

work product of the development efforts involved under the

Contract and the improvements and enhancements effected

during the term of the Contract shall be jointly owned by the

Purchaser and the IA and both the Parties shall have free access to

use the deliverables for its beneficial use for any other purposes

and in relation to any other contract, project, purpose or for any

other customer so long it is ensured by the Party exercising such

rights of use of the deliverables that such free usage of the

deliverables will not result into the breach of its confidentiality

obligations towards the other Party.

Retained Rights. Each Party owns, and will continue to own all

right, title and interest in and to any inventions however

embodied, know how, works in any media, software, information,

trade secrets, materials, property or proprietary interest that it

owned prior to this Agreement, or that it created or acquired

independently of its obligations pursuant to this Agreement

(collectively, “Retained Rights”). All Retained Rights not expressly No Change


7. The provisions of this Article shall survive the

expiration or any earlier termination of this Agreement.

7. The provisions of this Article shall survive the expiration or any

earlier termination of this Agreement for a period of 3 years after

the expiry or any earlier termination of this agreement. We request addition of the words highlighted in red No Change

23.251 Volume III 9 Addition

All information disclosed orally shall be reduced to writing within

15 days of disclosure to be deemed confidential. We request addition of the words highlighted in red No Change

23.252 Volume III 9.1.16

16. The Implementation Agency shall ensure that all its

employees, agents and sub-contractors execute

individual non-disclosure agreements, which have been

duly approved by the HSHRC, with respect to this Project.

16. The Implementation Agency shall ensure that all its employees,

agents and sub-contractors execute individual non-disclosure

agreements, which have been duly approved by the HSHRC, with

respect to this Project. Request deletion for the portion deleted Please refer to corrigendum

23.253 Volume III 10.1.3

a. In the event of any dispute or difference between the



















a. In the event of any dispute or difference between the parties

hereto, such disputes or differences shall be resolved amicably by

mutual consultation. If such resolution is not possible, then

unresolved dispute or difference shall be referred to the arbitrator

to be appointed mutually by both the parties by the Principal

Secretary, Health, Government of India on the recommendation of

the Secretary, Department of Legal Affairs (“Law Secretary”,

Government of India. The provisions of Arbitration & Conciliation

Act, 1996 (No.26 of 1996) shall be applicable to the Arbitration.

The venue of such arbitration shall be at Chandigarh or any other

place, as may be decided by arbitrator. The language of arbitration

proceedings shall be English. The arbitrator shall make a reasoned

award (the “Award”), which shall be final and binding on the

parties. The cost of arbitration shall be shared equally by the

parties to the MSA. However, expenses occurred by each party in

connection with preparation, presentation should be borne by the

parties itself.


We request addition of the words highlighted in red


23.254 Volume III 12.2 12.2. Change Control Note (“CCN”)

No change order shall be implemented by the bidder unless it

incorporates a corresponding adjustment in time schedule and

cost are captured in the change order and the same is signed and

executed by both the parties. We request addition of the words highlighted in red No Change

23.255 Volume III 13.2.2 13. Schedule II – Exit Management NA


13.5. Employees

1. Promptly on request at any time during the exit

management period, the Implementation Agency shall,

subject to applicable laws, restraints and regulations

(including in particular those relating to privacy) provide

to the HSHRC a list of all employees (with job titles) of

the Implementation Agency dedicated to providing the

services at the commencement of the exit management

period;

2. To the extent that any Transfer Regulation does not

apply to any employee of the Implementation Agency,

Project, or its Replacement Implementation Agency may

make an offer of employment or contract for services to

such employee of the Implementation Agency and the

Implementation Agency shall not enforce or impose any

contractual provision that would prevent any such

employee from being hired by the HSHRC or any

Replacement Implementation Agency.

3. HSHRC or Replacement IA designated by it shall retain

the right for hiring a minimum of 5 key personnel of the

outgoing IA spearheading the Project, as identified by

HSHRC, as well as an appropriate number of support

personnel deployed by the outgoing IA, so as to provide

for continuity. IA is hence required to incorporate

suitable provisions/ conditions in the appointment

orders issued to its personnel, including a service bond

Non-Hire and Non-Solicitation. Company agrees that for the term

of this Agreement and for a period of one (1) year thereafter,

Company will not directly or indirectly, recruit, solicit, discuss

employment with, hire, employ or engage any Wipro personnel

assigned to Company currently or within the previous one (1) year,

or induce any such individual to leave the employ of Wipro. No Change

23.257 Volume III 13.2.3.c

c. The HSHRC shall take over the assets without any

payments to the Implementation Agency on the last day

of the exit management period. However HSHRC and/or

its authorized agent(s) shall have joint operational

control with the Implementation Agency upon service of

such notice. NA

24.001 Volume 1 30, 3.2.4

The IA must provide a centralized Helpdesk and Incident

Management Support from the Phase-2 Go- live till end

of contractual period

As we understand there is a gap of 6 months between Phase 1 and

Phase 2. Since the Helpdesk is envisaged to be from end of Phase

2, please clarify how the Phase 1 users will be supported till the

Help desk comes live.

The Help Desk services should be started from end of Phase 1.

The centralized Helpdesk is expected to be setup, tested and

resources trained parallely during the Phase 2 of the project

implementation cycle. And should Go-Live with Phase 2 roll out.

Till that time individual Help desks at 4 pilot locations are

proposed to be continued and then later gradually migrated to

centralized system

24.002 Volume 1 33, 3

Review and monitor data digitization / migration plans

and their implementation, if any

We assume that Data Migration / Digitization is outside the scope

of the SI. Please confirm. No Data Migration required

24.003 Volume 1 63, 4.2.2.2.10.

In out-patient cases, it is proposed that the follow-up

calls from the Help desk may request the Patients to visit

the OPD, if the test results depict „Panic‟ values or for

collection of reports.

Outbound call making would require special infrastructure and

Licensing. We request you to re-look at this requirement.

Department can look at sending automated mails and SMS at this

stage.

Since majority of the target population is expected to be non

demanding and not very conversant with SMSs and mails,

outbound calls are envisaged to provide quality service and

create impact . SMSs to some extend may be introduced but

follow-up calls are required

24.004 Volume 1 63, 4.2.2.2.10.

In out-patient cases, it is proposed that the follow-up

calls from the Help desk may request the Patients to visit

the OPD, if the test results depict „Panic‟ values or for

collection of reports.

In case, outbound calls are required, we assume the call charges

will be borne by the department. Please confirm

Cost has to be included by the IA on actual basis

24.005 Volume 1 95, 4.2.13

HIS Lite / Offline Application

Since the requirement of an offline solution is arising more due to

NW availability and not any other specific business requirement

such as on-field / remote areas etc., we request you to work

towards enhancing the NW availability, rather than building an

offline application. Support and Maintenance of an offline

application is a complex task and it would be our suggestion that if

the same can be removed at this stage.No Change

24.006 Volume 1 118, 6.3



HARTRON on behalf of the HSHRC

Please let us know the readiness of the Data centre. Can we

assume that Data Centre will be made available to the SI on the

day of signing of the contract.Yes, data center services will be available as required.

24.007 Volume 1 119, 6.3

The IA shall supply, install, configure and manage the

antivirus solution hosted at DC meant for the client

infrastructure including desktops and servers, outside

the DC but on the Haryana SWAN network

We request you to clarify the exact requirement. What is the SI

expected to do on desktops outside of DC, which are not supplied

by SI, i.e. already existing desktops?


24.008 Volume 1 126, 6.7

Site Preparation requirements

We request you to quantify the requirements to be able to come

up with accurate requirements, Please mention the number of

electrical points, number of LAN nodes, total building area and

layout of the same , UPS rating required etc.Please refer to corrigendum

24.009 Volume 1 139, 7.7

Helpdesk Support / Incident Management Services

Help desk operations on "Holidays" and "Beyond Office Hours"

needs to be quantified, since this can otherwise be an open ended

requirement.

Request you to consider capping, say, 3 holidays in a calendar

year and 15 days for extra hours etc.No Change

24.010 Volume 1 140, 7.7

SMS (expandable feature)We assume that currently SMS gateway and SMS are out of scope.

Please confirm

SMS expandable feature only for Helpdesk functionality. SMS

Gateway included in scope. Please refer to FRS for various

processes defined under scope.

24.011 Volume 1 142, 7.7

It is proposed that initially there will only be a Helpdesk

counter at individual Hospitals

This will be a very challenging requirement to deploy helpdesk at

different places and then centralise the same.

We request you to consider centralised helpdesk from Day one.

The hand holding resources already asked for can take care of the

hospital specific requirements Please refer to corrigendum

24.012 Volume 1 142, 7.7 Helpdesk Volumes

Since at this point the volume of calls are unknown, given lack of

any existing system, we request the department to mandate

minimum number of Helpdesk resources. This would ensure

uniform effort factored across all bidders

The IA is expected to start with minimum 5 seater centralized

Helpdesk and take assessment every quarter from Phase 2 Go-

Live and provision the seats accordingly

24.013 Volume 1 144, 8

Training Requirements

We request you to kindly let us know the number of users for each

type of training. This would help us in estimating the training

timelines Sanctioned strength will be provided by HSHRC

24.014 Volume 1 144, 8

Training RequirementsPlease let us know who would provide the training infrastructure,

namely, Desktops, physical space, projector, snacks, coffee etc.Only physical space, refreshments and projector will be

provided by HSHRC, rest needs to be provisioned by the IA

24.015 Volume 1 165, 10.2

Annexure 2_ Indicative Bill of MaterialThe Indicative BOM mentioned Online UPS, LAN connectivity,

broadband etc. Not quantities are given. Please clarifyIA to assess. Kindly refer corrigendum for details.

24.016 Volume 2 23, 3.28

Tax Liability

We request you to make the final evaluation exclusive of taxes.

While the SI can provide the tax break-up, the final evaluation of

commercials should be done exclusive of taxes, since these are not

SI charges Please refer to corrigendum

24.017 Volume 2 23, 3.28Tax Liability

We request you to include a clause which will clarify the change in

tax rates

The benefit of change should be passed on to the respective

parties Please refer to corrigendum

24.018 Volume 2 26, 4.3

Also, no further sub-contracting will be allowed during

any stage of the project implementation.

We request you to allow sub-contracting of non-core activities.

This will be done with prior permission of the departmentSub-contracting is only allowed for site preparation activities

such as LAN cabling

24.019 Volume 2 67, 6.16 Annexure B-Financial Formats

We request you to arrange a separate session for a walk-through

of the commercial formats and explanation of the same, given the

complex tables and structure presented here.

The IA may get in touch with the contact person on any working

day 9 to 5 for any further clarifications

24.020 Volume 2 23, 3.3

Only One Proposal

Note: In case of original developers of COTS or other

related software and the manufactures/supplier of

hardware equipments, are free to be part of more than

one consortium, however the proposal should only be

one from each Bidder or Consortium.

Can COTS, SW or HW manufacturers be part of multiple

consortium? Can you clarify the statement in further detail.

As stated in the RFP.

24.021 Volume I Page 16,

GeneralWhat is the total number of hospitals, PHCc and Sub centres are

part of this RFP scope?Please refer to Annexure 3 of volume 1 of the RFP. Kindly refer

to corrigendum for list of facilities with addresses.

24.022 Volume I Page 58, General




GeneralWhat is the total number of users in Medical Administration like

patient registration, billing, front desk etc?Please refer corrigendum for details.

24.024 Volume I Page 50, General




General What is the total outpatient visits/day across all the hospitals





sizing

24.026 Volume I NA,

General





24.027 Volume I Page 80, General What is total number of employees for which payroll will be run?

Payroll is not part of current scope of project. Please refer



GeneralIs Payroll part of this RFP? If yes, please let us know the number of







departments within a hospital. This will not include workflow for

processing of any of the HR related functionalities leave

approval, payroll composition, transfer request etc.


GeneralIs Employee Self Service part of this RFP? If yes, please let us know

the number of employees who will enjoy this facility.No

24.030 Volume I , General


is the total annual procurement budget? No

24.031 Volume I Page 83, Record Room How many persons will use Record Room functionalities? Please refer corrigendum for details.

24.032 Volume I Page 60, Medico-Legal Case / Report (MLC / MLR)



24.033 Volume I Page 88, MIS Reporting How many users will use analytical tool? Please refer to corrigendum

24.034 Volume I Page 49 Note under Point 16,








approved policies expected?

Not clear

24.035 Volume I Page 85 Point 4.2.4 ,











Department?


implementation

24.036 Volume I Page 85 Point 4.2.4 ,








before the user rights are granted?

Yes

24.037 Volume I

Page 87 Point 4.2.4.2 Rights /

Privilege Management,










the approved policies?

Yes







the storage server.






























change this requirement accordingly.

Kindly refer to HIS Lite functionality in vol 1 of RFP.







provide an example

This is expected to be part of all processes and functions within

the HIS solution. Service Request here refers to the request

raised in the system from a person who is the recipient of

services to the responsibility center. Examples are stock

adjustment in Pharmacy management, demand, approval of

indent for receipt of stores





parameters


an example.





the response to the query above. Please refer to escalation

functionality in volume 1 of the RFP for details





data in rows, spread across following columns:

Master List of what? Please clarify the requirement This refers to the management of all the System Master records



24.043 Volume I Page 40, HIS Web Portal Approximately how many citizens may access this portal?

Please refer to Section 5.3, page 106, under Scalability

parameter

24.044 Volume I

5.2. Compliance with Industry

Standards, Page # 103,

ATC Pharmacologic-Therapeutic Classification Indian

Drugs – MIMS/CIMS from CMPmedica

Is there a requirement to provide a drug database along with the

application or the same will be provided by HSHRC

Not required in the current scope of project

24.045 Volume I

2.1. Overview of Health Department

and Medical Education / Annexure 3_

List of Deployment Locations (FRUs),

In 2.1, it is stated that there are 20 District Hospitals, 24 General

Hospital and 4 Medical Colleges apart from UHC, Polyclinic &

Dispensaries, CHC, PHC, Sub-Centres whereas Annexure 3

mentions only 56 locations in scope of the implementation. Please

clarify including clear split between the three phases. Please refer to the corrigendum for necessary amendments

25.001








and profitability in last 2 years. (Page no. 27, Volume II)

We would suggest that the above wording be changed to - The

Bidder / Lead Bidder of Consortium should have an annual

turnover of at least INR. 100 Crores from the IT Business and

operations (System Integration Services, Software Development

Services, Hardware supply, installation, commissioning, and

facilities management services) during each of the last three

financial years (i.e. 2010-2011, 2011-12, 2012-13), with positive

net worth or profitability in last 2 years. No Change

25.002


9001: 2008; or CMMi level 3 or above certifications (Page

no. 27, Vol II)

We suggest that SEI CMMi Level 3 certification should be

mandatory. No Change

25.003

The Bidder / each of the consortium partners should be

registered under the Companies Act, 1956, should have

registered offices in India and should be in existence for

at least the last 5 years, as on 31st March 2013.

The number years should be relaxed for consortium partners. It

could be made 3.Please refer to corrigendum

26.001

Vol. I – 3.2.4 (b) The IA must also deploy a minimum of one resource each

at District Hospital and Medical College, to provide

handholding support to the users at these locations

according to the implementation schedule

Kindly clarify that the during for which the minimum resource

deployment is required i.e. entire project duration, up to

Implementation of Phase I etc.

IA to assess

26.002

Vol. I – 4.2.2.2.1

(13)The display systems installed within the Hospital

premises should display the Token number and the

sequence for all Patients to see.

Kindly clarify who is going to provide the display systems at the

Hospital premises

HSHRC

26.003

Vol. I – 4.2.2.2.1

(13)The system should be able to print the registration

receipt on a sticker which can be attached to the pre-

printed OPD card.

Kindly clarify who is going to provide the pre printed OPD cards

HSHRC

26.004

Vol. I – 4.2.2.2.3

(8)It is proposed that the HIS system may forward the

information / data related to death of a Patient, to the

existing system using the Interface Component, if

integration of HIS with the existing system is possible.

The existing system may continue to generate the Death

Certificate as per current process.

In case changes are required to be implemented on the existing

system for issuance of death certificates, kindly clarify that such

changes to the existing system shall be done by the Department

after due consultation with the IA on the changes required

Only basic integration required, no process level integration

envisaged

26.005

Vol. I – 4.2.2.2.4

(7)The system should allow the IPD doctor / Nurse to select

the relevant section on the screen for entering diagnosis

and doctor orders like - treatment, investigation, minor

procedures, diet, drugs, referrals, transfers, blood

requisition, etc. whichever applicable, through their

handheld devices or console at the Nursing station.

Kindly clarify who is responsible for providing the hand held

devices and consoles at the Nursing station.




26.006

Vol. I – 4.2.3.4 Similarly the retrieval of the physical files maybe through

use of Barcode reader which would be connected to the

system and it may automatically update the status in the

system.

Kindly clarify who is responsible for providing the barcode

scanners

IA is responsible for providing bar-code scanners. Kindly refer

corrigendum for details,

26.007

Vol. I – 4.2.12.2 Integration with external applications and systems Kindly clarify that HIS application will have an interface component

that will enable this application to be integrated with other

external systems. However, the IA shall not be responsible for

integrating with any external systems. Any changes to an external

system being integrated with HIS are not in the scope of work of

the IA or the current RFP. The architectures of the existing systems

are required to be known to evaluate the feasibility of integration.

Only basic integration required, no process level integration

envisaged

26.008

Vol. I – 5.4.4. Once End of Support is announced, transition strategy

must be defined by the IA so that all replacements

happen at least 6 months before “End of Support”.

Kindly clarify who would be bearing the cost of such replacements

due to End of Support

IA

26.009 Vol. I – 5.4.4 End of Support / End of Service Kindly define the terms Industry standard terminologies

26.010

Vol. I – 5.4.6 Within one week of award of contract, the IA must

provide HSHRC an Inception Report including a detailed

Project Plan for the development / customization of the

application along with the Performance Management

System (PMS) tool.

Kindly clarify whether Performance Management Tool is an errata

and a Project Management Tool is implied

Please refer to the corrigendum for necessary amendments

The terms of RFP remains unchanged



The terms of RFP remains unchanged26.012

Suggest following changes: DGHS may serve written notice on

Implementation Agency at any time to terminate this Agreement

with a reasonable notice period (not less than 60 days) in the

event of a reasonable apprehension of bankruptcy of the


Suggest following changes: IA shall design the Business Continuity

solution in a manner that the Recovery Time Objective (RTO) of 4

hours and Recovery Point Objective (RPO) of 12 hours is achieved.Vol. I – 6.426.011

IA shall design the Business Continuity solution in a

manner that the Recovery Time Objective (RTO) of 4

hours and Recovery Point Objective (RPO) of 2 hours is

achieved.

DGHS may serve written notice on Implementation




Agency.

Vol. II - 6.3

26.013

Vol. II – 7.3 (6) IA shall bear the risk of loss on Assets up to the time they

are transferred and handed over to the HSHRC - after

which it shall stand transferred to the HSHRC.

Since the Hospital premises and SDC are not in control of the IA,

the risk of loss on Assets should be equitably transferred in such

cases. The loss of all assets under the scope of IA are responsibility of

the IA

26.014 Vol. II – 7.5 Points (5) and (8) Kindly clarify if they are supposed to be different Not clear

26.015

Vol. II-9.1 Confidentiality The MSA should include appropriate clauses to protect the

confidential information that the IA might share with the HSHRC

The contract terms remains unchanged


What is the total number of hospitals, PHCc and Sub centres are

part of this RFP scope? Please refer to Annexure 3 of volume 1 of the RFP





What is the total number of users in Medical Administration like

patient registration, billing, front desk etc? Please refer corrigendum for details.




27.005 Volume I Page 52 What is the total outpatient visits/day across all the hospitals





sizing

27.006 Volume I





27.007 Volume I Page 80 What is total number of employees for which payroll will be run?








Is Payroll part of this RFP? If yes, please let us know the number of









Is Employee Self Service part of this RFP? If yes, please let us know

the number of employees who will enjoy this facility. No

27.01 Volume I


is the total annual procurement budget? No

27.011 Volume I Page 83 Record Room How many persons will use Record Room functionalities?

Please refer facility wise sanctioned strength as mentioned


27.012 Volume I Page 60 Medico-Legal Case / Report (MLC / MLR)



27.013 Volume I Page 88 MIS Reporting How many users will use analytical tool? Please refer to corrigendum

The terms of RFP remains unchanged26.012

Suggest following changes: DGHS may serve written notice on

Implementation Agency at any time to terminate this Agreement

with a reasonable notice period (not less than 60 days) in the

event of a reasonable apprehension of bankruptcy of the


DGHS may serve written notice on Implementation




Agency.

Vol. II - 6.3

27.014 Volume I Page 49 Note under Point 16








approved policies expected? No

27.015 Volume I Page 85 Point 4.2.4











Department?


implementation

27.016 Volume I Page 85 Point 4.2.4








before the user rights are granted? Yes

27.017 Volume I

Page 87 Point 4.2.4.2 Rights /

Privilege Management










the approved policies? Does the CAG guidelines on Internal control

requirements to be checked for Segregation of duties risks in users

and role definitions?

IA is expected to formulate an access policy in mutual

consultation with the HSHRC at the time of implementation.







the storage server.






























change this requirement accordingly. Kindly refer to HIS Lite functionality in vol 1 of RFP.







provide an example

This is expected to be part of all processes and functions within

the HIS solution. Service Request here refers to the request

raised in the system from a person who is the recipient of

services to the responsibility center. Examples are stock

adjustment in Pharmacy management, demand, approval of

indent for receipt of stores





parameters


an example.





the response to the query above. Please refer to escalation

functionality in volume 1 of the RFP for details





data in rows, spread across following columns: Master List of what? Please clarify the requirement

This refers to the management of all the System Master records



27.023 Volume I Page 40 HIS Web Portal Approximately how many citizens may access this portal? Please refer to section 5.3 page 106 of volume 1 of the RFP


5.3. Tax

2. In the event of any increase or decrease of the rate of



account of the Implementation Agency

If In the event of any increase or decrease of the rate of taxes due

to any statutory notification/s during the Term of the Agreement,

an equitable adjustment of the contract price shall be made to

fully take into account any such change by addition to the

contract price or deduction there from as the case may be.



16. Schedule V – Invoicing and Settlement

3. Payments invoiced shall be made within 45 days of the


any for the previous performance.

Request to change the payment term from 45 days to 30 days of

the receipt of invoice by the HSHRC Kindly refer to corrigendum

27.026 Volume II Page 21, section 3.23.3

The bidder qualifies the proposal with his own

conditions

Since this is complex and huge project , there may be some

assumption , deviation to the tender. Therefore we request you to

kindly allow the deviations which may be discussed during

contract negotations. The RFP condition remains unchanged

27.027 Volume II Page 46, section 5.5

5.5. Signing of the Contract

At the same time as HSHRC notifies the successful bidder

that its proposal has been accepted, HSHRC shall enter

into a separate contract, incorporating all agreements (to

be discussed and agreed upon separately) between

HSHRC and the successful bidder.

We understand that there will be a discussion on the contractual

legal terms. Request that bidder kindly be allowed provide

deviations to the key legal terms in the draft MSA and conditions

for successful bidder and HSHRC to mutually discuss and agree in

case of an award. No Change

27.028 Volume II page 53, section 6.3 Earnest Money Deposit format

We would request that the following be added to the bank

guarantee text for EMD, since bank require the confirm date

(validity date)for issuing EMD / BG:

Notwithstanding anything contained herein above :

i. Our liability under this Bank Guarantee shall not exceed

Rs._______/- (Rupees _______________Only).

ii. This Bank Guarantee shall be valid up to __________ ; and

iii. We are liable to pay the guaranteed amount or any part

thereof under this Bank Guarantee only if any claim or demand

is received by us in writing, as stated in this Bank Guarantee, at

this office by hand, by post or by courier, by close of banking

hours, on or before__________, thereafter the Bank will stand

discharged of all its liabilities in all respect whether or not the

original Bank Guarantee is returned to us.


27.029 Volume II page 58, section 6.7

There are / will be no Trojans, Viruses, Worms, Spy

wares or any malicious software on the system and in

the software offered or software that will be developed

We request to include the words "at the time of delivery." at the

end of the statement. No Change

27.03 Volume III page 28, clause 6.2

Where a change of control of the Implementation

Agency has occurred whereby the Implementation

Agency / company has merged, amalgamated or been

taken over, due to which the majority shareholding of

the Implementation Agency has been transferred to

another entity, and transfer agency is unable to perform

as per terms and conditions of the agreement, then

DGHS can by a 60 days written notice, terminate this

Agreement and such notice shall become effective at the

end of the notice period.

In most of the large organistaions / MNC, the organisation

dynamics changes frequently based on merge / amalgamation.

Atos is also a dynamic organization. Atos shall promptly notify

HSHRC of any change of control. Any termination in our view shall

be triggered in case of breach or non-performance related issues

only or subject to applicable law. Hence, we request to kindly

update the clause.

The terms of the RFP remains unchanged

27.031 Volume III Section, 3.8.2 (k), page number 22

Obtain and/ or maintain standard forms of

comprehensive insurance policy including liability

insurance, system and facility insurance and any other

insurance for the personnel, Assets, data, software, etc.;

Bidder is one of the largest publicly listed European IT services

company. The global insurance policies of multi-national

organisations do change from time to time in line with insurance

market conditions. The Group intends to maintain appropriate

insurance policies for an internationally operating IT services

company. We request that the following clause be replaced

instead of the clause stated herein:

"The Implementation Agency will procure and maintain for the

term of this Agreement, to the extent reasonably possible,

insurance coverage for the usual anticipated insurable risks

associated with IT services. Implementation Agency reserves the

right to self-fund any of the liabilities assumed under contract in

lieu of any applicable insurance policies." No Change

27.032 Volume III Section 5.4, page 27

HSHRC may also deduct from IA as agreed, liquidated

damages (“Liquidated Damages”) to the sum of 0.5% of

the corresponding milestone payment of

delayed/undelivered stores/ services mentioned above

for every week of delay or part of a week, subject to the

maximum value of the Liquidated Damages being not

higher than 10% of the value of corresponding milestone

payment of the delayed/undelivered services. This right

to claim any liquidated damages shall be without

prejudice to other rights and remedies available to

HSHRC under the Agreement and/or any other law.

We request that the maximum value for liquidated damages be

limited to 5% of the value of the corresponding milestone payment

of the delayed / undelivered services. No Change

27.033 Volume III

Article V - Breach rectification and

termination, page 28

Termination rights not present for Implementation

Agency

We request for termination rights for Implementation Agency in

case if there is no payment being made within sixty (60) days of

being notified of any payment rightly due under the Contract. No Change

27.034 Volume III Clause 7.3, page 34

IA‟s cumulative liability for its obligations and liabilities

(including for damages arising out of breach, negligence,

or tort) shall not exceed the actual, direct damage, up to

a 100% of the total contract value hereunder for the

subject of the claim;

We request the following Limitation of Liability clause as is

standard in Indian contracts:

“Other than HSHRC's obligations to make payments that are due

and owing under this Contract, IA's total aggregate liability in

respect of all claims arising out of this Agreement by way of tort,

breach of a warranty (if any) or otherwise including without

limitation on account of performance or non-performance of

obligations hereunder, regardless of the form of the cause of

action, whether in contract, tort (including without limitation

negligence), statute or otherwise, shall in no event exceed exceed

10% of the amount paid during the previous twelve months from

the date of such claim.

The Parties shall only be liable for direct damages. The Parties shall

not be liable for any indirect, incidental, consequential, special or

punitive damages in any cause of action arising under, out of, in

relation to or in connection with this Contract (including tort), its

negotiation, performance or termination. Either party shall also

not be liable for loss of profits, data, revenue, savings and

business."

No Change

27.035 Volume III

clause 7.5, page 35 and Schedule III,

page 62

The Implementation Agency shall, on request, allow

access to the HSHRC and its nominees to all information

which is in the possession or control of the

Implementation Agency, which relates to the provision

of the Services as set out in the Audit, Access and

Reporting Schedule and is reasonably required to comply

with the terms of the Audit, Access and Reporting

Schedule.

IA requests that any audits to be held shall be mutually discussed

and agreed between the parties, and in any case shall be in

accordance with the below:

a) Not more than once a year

b) With a mutually discussed and agreed scope

c) No auditors shall be competitors of SI

d) With agreed and reasonable prior notice

Notwithstanding the foregoing, HSHRC will have no access to:

(i) any information relating to other IA customers or information

not related to this Agreement or the relevant Scope Of Work;

(ii) IA locations/premises (or portions thereof) that are not related

to HSHRC or the Services; or

(iii) IA records or documents relating to the make-up of IA’s

internal overhead calculations or direct costs, their relationship to

the service charges, any financial cost model, calculation of service

charges or Atos’s profitability; or

(iv) IA audit reports.

All costs associated with any audits will have to be additionally

borne by HSHRC only in full.

No Change

27.036 Volume III Clause 9.4, page 44

All terms and provisions of this Agreement shall be

binding on and shall inure to the benefit of HSHRC and

Implementation Agency and any assignment or transfer

of this Agreement or the SLA or any rights hereunder by

the Implementation Agency shall be strictly prohibited.

We request the following clause in place of clause 9.4:

"Neither HSHRC nor IA shall, without the express prior written

consent of the other, assign to any third party the Agreement or

any part thereof, or any right, benefit, obligation, or interest

therein or thereunder, except that the IA shall be entitled to assign

either absolutely or by way of charge any monies due and payable

to it or that may become due and payable to it under the

Agreement." No Change

27.037 Volume III clause 10.1 (3), page 50

In the event of any dispute or difference between the



















We suggest the inclusion of the following dispute resolution clause

in place of clause 10.1 (3) in the interest of both parties, since the

arbitrator shall also be appointed with mutual agreement between

the parties.

"This Agreement shall be governed by laws of India. The courts at

Mumbai will have non-exclusive jurisdiction to settle any disputes

or claims which may arise out of or in connection with the

Agreement. Any dispute arising under this Agreement which

cannot be settled through amicable discussions, shall be referred

to arbitration and shall be resolved in accordance with the rules of

London Commercial International Arbitration in India (“LCIAI”).

There will be three arbitrators and the language of the arbitration

shall be English. The parties will appoint their arbitrators and each

arbitrator so chosen shall jointly appoint the third arbitrator who

shall act as the presiding arbitrator / chairman of the proceedings.

Such arbitration shall be held at Mumbai." No Change

27.038 Volume III clause 8.1 (5), page 36

Implementation Agency shall indemnify, defend and

hold harmless HSHRC and their respective officers,

employees, successors and assigns, from and against any

and all losses arising from claims by third parties that any

Deliverables (or the access, use or other rights thereto)

created by Implementation Agency pursuant to this

Agreement,

Implementation of Hospital Information System (HIS)

Request for Proposal - Volume 3

37

and/or the SLA, or any equipment, software,

information, methods of operation or other intellectual

property (or the access, use or other rights thereto)

provided by Implementation Agency or sub-contractors

to the Implementation Agency pursuant to this

Agreement or the SLA (i) infringes a copyright

enforceable in India, (ii) infringes a patent issued in

India, or (iii) constitutes misappropriation or unlawful

disclosure or use of another Party's trade secret under

the laws of India (collectively, "Infringement Claims");

provided, however, that this will not apply to any

Deliverables (or the access, use or other rights thereto)

created by (A) HSHRC; (B) third parties (i.e., other than

Implementation Agency or Implementation Agency's sub-

contractors) at the direction of HSHRC.

In addition to the exlusions stated in this clause, we request that

this indemnity shall not apply to any Deliverables or Services: (i)

the use of which is made by HSHRC in combination with any other

products or materials not provided by IA. The terms of RFP remains unchanged

27.039 Volume III Clause 7.3 (5), page 34

Any claim or series of claims arising out or in connection

with this Agreement shall be time barred and invalid if

legal proceedings are not commenced by the IA within a

period of 18 (eighteen) months from the date when the

cause of action first arose or within such longer period as

may be permitted by applicable law without the

possibility of contractual waiver or limitation.

This clause is covered under clause 7.3 (8) Please refer to the corrigendum

27.04 Volume III Clause 3.2 (2), Page no-19










HSHRC.

We request that defect in the deliverable should be poibnted out

during approval process. Deliverables once approved should be

considered as final delivery. The terms of RFP remains unchanged

27.041 Volume III Clause 7.1, page 30 Warranty clause

We request to include the following to the warranty clause:

"IA warrants that the services provided will be performed by and

supervised by qualified personnel. Notwithstanding anything to

the contrary contained in this proposal, IA makes no other

warranties, express or implied, or whether arising by operation of

law, course of performance or dealing, custom, usage in the trade

or profession or otherwise including without limitation implied

warranties of merchantability and fitness for a particular purpose." The terms of RFP remains unchanged

27.042 Volume III Clause 7.1 (2) (g), page 31

Implementation Agency will use its reasonable

endeavors to ensure that the equipment, software and

hardware supplied and/or used in the course of the

provision of the Services are brand new updated,

operational and functional;


end of the statement. The terms of RFP remains unchanged

27.043 Volume III Clause 7.3 (b), page 32

The Project Assets shall be free from all encumbrances

and defects/ faults arising from design, material,

manufacture or workmanship or from any act or

omission of the Implementation Agency that may

present a snag/fault, under normal use of the same.


end of the statement. The terms of RFP remains unchanged

27.044 Volume III Clause 7.1 (4) (d)

d. Notwithstanding what has been stated elsewhere in

this Agreement and the Schedules attached herein, in

the event the Implementation Agency is unable to meet

the obligations pursuant to the implementation of the

Pilots, Projects, Operations and Maintenance Services

and any related scope of work as stated in this

Agreement and the Schedules attached herein, the

HSHRC will have the option to invoke the Performance

Guarantee after serving a written notice fifteen days in

advance on the Implementation Agency. Such right of

the HSHRC shall be without prejudice to any other rights

or remedies available under law or contract.

We request the clause to be thirty (30) days or a period mutually

agreeable to the parties for the purposes of this clause. The terms of RFP remains unchanged

27.045 Volume III

Article VII - Intellectual Property,

page

To the extent that the Implementation Agency

Proprietary Information is incorporated within the

Deliverables, Implementation Agency and its employees

engaged hereby grant to HSHRC a worldwide, perpetual,

irrevocable, non-exclusive, transferable, paid-up right

and license to use, copy, modify (or have modified),

transport to HSHRC at facilities and locations provided by

HSHRC, and prepare from them, use and copy derivative

works for the benefit of and internal use of Project, of

such Implementation Agency Proprietary Information.

We request that for any Implementation Agency Propietary

Information which is incorporated in the Deliverables, HSHRC is

granted a non-exclusive, non-transferable right to use such

Implementation Agency Propietary Information to the extent

required for his own internal use of the Deliverables in accordance

with this Agreement.


28.001 Volume I EMS & NMS Requirement

It is detailed in the RFP that the solution will be hosted in the

state data center (SDC) facility of Haryana; however the

requirement of EMS / SLA monitoring tools is not clearly dictated

in the RFP. Like other projects of the state from varied

departments like Police, Excise, HUDA and others hosted in the

SDC had asked for the license expansion of the existing

components of EMS solution in the SDC for management /

monitoring of their corresponding IT infrastructure and SLA

management thus optimizing on the BoQ & relevant costing

overall.

The solution may or may not be hosted in current SDC. IA is

expected to deploy its own tool to measure its SLA. SLA For

components as mentioned in section 6.8.7 of volume 1 of RFP

will be provided by DCSP. The IA is free to choose its SLA

monitoring tool.

28.002 Volume I EMS & NMS Requirement

Shall the bidder account & provision for the capacity licenses of

the existing EMS tools running in SDC for HIMS infrastructure

monitoring & SLA Management, kindly advise ?

No, For DC, DR and SWAN components mentioned in section

6.8 which is to be provided by HSHRC will be provided by

HSHRC. For components provided by IA the same shall be

provided by IA.