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APRIL 21, 2016

Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

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Page 1: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

APRIL 21, 2016

Page 2: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

INTRODUCTION 2015 @ YYC LOOKING AHEAD

Page 3: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Across Canada – Airports Drive the Economy

150,000 on-airport jobs 135 million passengers per year $25 billion infrastructure investment $40 billion annual GDP contribution

Introduction

Page 4: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Today @ YYC

We operate and develop two airports:• YYC Calgary International Airport since July 1992• YBW Springbank Airport since October 1997

80 year lease (to 2072)

Not-for-Profit Organization• All surpluses re-invested on-airport

Introduction

Page 5: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Our Vision @ YYC

To be the Aviation Hub of ChoiceConnecting People & Prosperity

Introduction

Page 6: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Public & Stakeholder Accountability

Annual Public Meeting Annual Report Annual Meetings with Appointers Independent review every 5 years

Introduction

Page 7: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Public & Stakeholder Accountability

Regulatory & Canada Lease compliance Meetings with Key Stakeholders

• Airlines, 3 levels of Government, Civic Groups• CBSA, US-CBP, CATSA, Nav Canada

Safety & Security #1

Introduction

Page 8: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

The 2015 Stats . . .

2015 @ YYC

Page 9: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

2015 TOTAL REVENUES

$376 Million

Page 10: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

2015 DIRECT OPERATING EXPENSES

$111 Million

Page 11: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

#1

YYC

December 31, 2014

COST COMPARISONDirect Operating Costs Per Passenger

December 31, 2014

Page 12: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

$521 Million Since 1992

$ 37.1

FEDERAL RENT1992 - 2015

Page 13: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

MAJOR EXPANSIONCAPITAL

$382M

OPERATIONSCAPITAL

$105M

2015 INFRASTRUCTURE INVESTMENT

$487 Million

Page 14: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

$3.8 Billion+

$470M ‐ 2016

INFRASTRUCTURE INVESTMENT1992 - 2015INFRASTRUCTURE INVESTMENT1992 - 2015

Page 15: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

PASSENGERS PER YEAR1993 to 2015

2015: 15.5 Million

Page 16: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New Air Services in 2015

• New service to Ft. Lauderdale; Huatulco, Mexico; and Liberia, Costa Rica

• New year-round service to London/Gatwick announced to begin May 2016

• New daily year-round service to Halifax and Nanaimo

Page 17: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

With 82 non-stop choices . . . .

Where are YYC flyers going? . . . .

Page 18: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Where are YYC flyers going?

YYC

Page 19: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Where are YYC flyers going?

YYC

Cancun

Page 20: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Where are YYC flyers going?

YYC

CancunVaradero

Page 21: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Where are YYC flyers going?

YYC

CancunVaradero

London

Page 22: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Where are YYC flyers going?

YYC

CancunVaradero

London

Frankfurt

Page 23: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Where are YYC flyers going?

YYC

CancunVaradero

London

Frankfurt

Amsterdam

Page 24: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Where are YYC flyers going?

YYC

CancunVaradero

London

Frankfurt

Amsterdam

Houston

Page 25: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Where are YYC flyers going?

YYC

CancunVaradero

London

Frankfurt

Amsterdam

Houston

Las Vegas

Page 26: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Where are YYC flyers going?

YYC

CancunVaradero

London

Frankfurt

Amsterdam

Houston

Las VegasTokyo

Page 27: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

+ China!• Hainan Airlines will commence service

to Beijing on June 30, 2016

Page 28: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Where are YYC flyers going?

YYC

CancunVaradero

London

Frankfurt

Amsterdam

Houston

Las VegasTokyo

Beijing

Page 29: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Air Service is the

#1 consideration by companies

looking at new cities for

relocation/expansion opportunities

Page 30: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

#1

YYC

SERVICE COMPARISONAirline Seats Per Capita

December 31, 2015

Page 31: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Additional

2015 Highlights

Page 32: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New Facilities & Services

New Airside Maintenance Centre

• 49,000 f2

Equipment maintenanceStoresAdministration

Page 33: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New Facilities & Services

New Taxi Driver Centre

• 3,400 f2

• Eating & restroom facilities

Page 34: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New Facilities & Services

New On-Site Park & Jet Operation

• 4,125 stalls• Shuttle service to terminal

Page 35: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New Facilities & Services

Parkade Renovations

• P1 & P2 Repainted & Rezoned

P1 – Domestic (Red)

P2 – USA/Int’l (Blue)DOMESTIC USA/INT’L

Page 36: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New Facilities & Services

135 Shops& Services

Page 37: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New Facilities & Services

New Medical Centre

• PrimeCare Health

Family & walk-in medicalOccupational healthPhysical therapy

Page 38: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New Facilities & Services

Land Development

1,000 acres leased land

6.3 million f2 of industrial & commercial space

Page 39: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New Facilities & Services

Land Development

• Clique Hotel & Resorts– 2nd of two phases completed– 200 total rooms

Page 40: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New Facilities & Services

Land Development

• Phase II of the Airways Crossing development completed by the Norcal Group

Page 41: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New Facilities & Services

Land Development

• Phase V of the Aviation Crossing Development by McKnight Corporate Centre has commenced

Page 42: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New Facilities & Services

Land Development

• Construction has commenced on a new 200 room Westin Hotel in Deerfoot North

Page 43: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Air Cargo Powers Ahead

135,000 tonnes moved through YYC in 2015

2 million f2 of dedicated cargo apron

Page 44: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Air Cargo Powers Ahead

440,000 f2 of Authorityowned and operatedair cargo facilities

YYC Phase 2Opens Fall 2016

Page 45: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

YBW Springbank Airport

Canada’s Finest General Aviation Airport

Page 46: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

YBW Springbank Airport

$38 M invested since 1997 152,000 movements in 2015 Bow West Developments – New 12 Bay Hangar

Page 47: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

SustainableDevelopment@ YYC . . . . . . . .

Page 48: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Sustainable Development @ YYC

1st Canadian Airport to receive the BOMA“Go Green” Certification

Comprehensive Environmental Management Programs:

Water Quality Hazardous Materials

Waste Management Recycling

Page 49: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Sustainable Development @ YYC

In 2015 @ YYC we recycled:

345 tonnes of cardboard & paper

52,000 lbs of cooking oil

520,000 bottles & cans

Page 50: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Sustainable Development @ YYC

New Runway 100% energy efficient LED lights

New International Terminal 581 geo-thermal wells 660 km of in-floor radiant heating Systems to harvest 10 million litres of rainwater High-performance building envelope system

Page 51: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Sustainable Development @ YYC

Aircraft NoiseImpacts and Management

Page 52: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Today at YYC:

Great air service Capacity to grow AVPA since 1979

Context of an Urban Airport• It is impossible to arrive & depart aircraft at an urban

airport without some community impacts

Page 53: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

The Noise Management Team

AirportAuthority

Transport Canada

AirCarriers

Communities

NavCanada

Page 54: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Noise Management Tools

• Published Noise Abatement Procedures

• Flight Tracking System

• Sound Monitoring Systems

• Concerns Hotline

• Airport Community Consultative Committee

Page 55: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

The Airport Community Consultative Committee (ACCC)

Community Associations

Page 56: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

What has the Committeeaccomplished?1. 10 vs 15 degree divergence2. Delay turns to 1000 feet3. Preferred north departure

procedure

Objectives:• Maximize flights over commercial

areas• Maximize altitude of aircraft flying

over residential areas

Page 57: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

What other issues are being pursued?

• RNP approaches

• Runway 17L departures

• Downwind Leg Analysis

Page 58: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

What are RNP approaches?

• Navigation system based on GPS technology

• Continuous descent arrivals, allowing for quieter arrival of aircraft

Page 59: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

17L Departures

• YYC has formally requested that NavCanadainvestigate reducing the 10 degree turn on Runway 17L to 5 degrees

Page 60: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Downwind Leg Analysis

• The Authority has engaged a firm to design a noise study related downwind flight paths

• We will be working with Community Associations and area Councillors to determine locations for new noise monitors

Page 61: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

At YYC we are committed to:

Listening to stakeholders and the community

Acknowledging and considering feedback

Assessing and understanding community impacts

Page 62: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Airport Development Program

Page 63: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

• Runway 17L – 35R

• Opened June 2014

The most important 14,000 ft in Alberta

Page 64: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New International Terminal

5 Levels New Hotel

2 Million f2 2 Common-Use Lounges

24 Aircraft Gates 2 Central Retail Plazas

Substantial progress in 2015

Planned Opening October 2016

Airport Development Program

Page 65: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Let’s take a walk through the new

International Terminal . . . .

Page 66: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)
Page 67: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

The Airport Development Program is more

than just a major terminal expansion

We’re focused on making YYC a great

connecting hub airport . . . .

Page 68: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

@ YYC 33% of passengers are connecting

Page 69: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

• Building Expansion• Moving sidewalks• YYC Link Transit System

Our Connectivity Program includes:

Airport Development Program

Page 70: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

• A new Connections Centre and related processes to facilitate the connection of passengers between different sectors

No bag pickupOne-stop screening

Our Connectivity Program includes:

Airport Development Program

Page 71: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

But . . . what is a building without

Great Service?

Page 72: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Passenger Satisfaction Survey2014/2015

Page 73: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Our famous White Hat Volunteer Programwill be 25 years young in 2016!

Page 74: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

“No where else in the world is there anything like the Calgary White Hatters”

“No where else in the world is there anything like the Calgary White Hatters”

450+ Volunteers… at your service!

Page 75: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

And coming in 2016

Page 76: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Our new . . . .

Customer Care Ambassador Team

“We make moments memorable”

Page 77: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

From the roadway . . .

Customer Care Ambassador Team

Page 78: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

To Check-In and Connections

Customer Care Ambassador Team

Page 79: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Tour guides on the YYC Link Journey

Customer Care Ambassador Team

Page 80: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

And providing all the information you need

Customer Care Ambassador Team

Page 81: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Together – two great teams

= Powerful Customer Service at YYC!

+

Page 82: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Looking to the futureandPutting it all together

Page 83: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

+ Great Capacity

+ Great Connections

+ Great Customer Service

=The Aviation Hub of Choice

Connecting People & Prosperity

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YYC

A Community Partner

Page 85: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

YYC – A Community Partner

Rotary Challenger Park

• Barrier free outdoor recreation and sports facility

• Authority has donated30 acres to this importantsocial enterprise

Page 86: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

YYC – A Community Partner

Rotary Challenger Park

• Family Day – June 25th

• Annual Golf Tournament- August 31st

“Where everyone can play”

Page 87: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

YYC – A Community Partner

Mustard Seed

• Authority staff have prepared a monthly dinner since 2002

Page 88: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

New - YYC Navigators

• New program to help children with autism become familiar with the airport/air travel experience

Page 89: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

At YYCwe’ve gone to the dogs . . .

Page 90: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

YYC’s newPet Therapy Program

PetAccessLeagueSociety

Page 91: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

PALS

• Bringing comfort and smiles to YYC passengers

Page 92: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

There won’t be a dry face

at YYC!

Page 93: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

And the great people whomake all this possible

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OUR YYC CREW

Thank You!

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Moving Ahead in 2016

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2016:

$470 M Investment Program

Thousands of activities & projects are taking place in 2016

They All Have One Simple Focus . . . .

Page 97: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

Open Well!

Page 98: Annual General Meeting 2016 - Calgary International Airport General Meeting April 21 2016.pdf · Safety & Security #1 ... • P1 & P2 Repainted & Rezoned P1 – Domestic (Red)

YYC$8.28Billion

48,000Jobs

BUILDING MOMENTUM

DRIVING A REGION

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THANK YOU!