Annual General Meeting © Infosys Technologies Limited 2002-2003 Operational Highlights 2002 - 2003 S. Gopalakrishnan Chief Operating Officer, Deputy Managing

© Infosys Technologies Limited 2002-2003

AnnualGeneralMeeting

Operational Highlights2002 - 2003

Operational Highlights2002 - 2003

S. GopalakrishnanChief Operating Officer, Deputy Managing Director

and Head – Customer Service & Technology

June 14, 2003 © Infosys Technologies Limited 2002-2003


This presentation may contain certain forward looking statements. The company may not achieve results as expressed or implied by such forward looking statements. Actual results could differ materially from those expressed or implied in such forward looking statements due to a number of factors including those discussed under the head "Risk factors" in the company's filings with the United States Securities and Exchange Commission. Do not place undue reliance on these forward looking statements. This presentation contains references to findings of various reports available in the public domain. The company makes no representation as to their accuracy or that the company subscribes to those findings. They are provided only by way of information.



Delivering value with clockwork precision

» Reinforcing the fundamentals» Integrate work across time

zones and geographies

» Leverage time as a resource – not a constraint

» Capitalize on distance as an advantage – not a limitation

» Infosys-pioneered and proven GDM has become mainstay» IT Service providers,

worldwide, race to change their business models…

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Client Location / PDC Offshore Development Centers

Analysis and planningHigh level designUser interface designProject co-ordinationOnsite testingImplementation

Project

Project managementDetailed designCodingTestingDocumentation

Bug fixesWarranty supportMaintenanceRapid reaction support

Post implementation support

DiscoveryIntelligent Project breakdown

Leverage extended workday

Leverage cost efficiencies

Project


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Client Location / PDC Offshore Development Centers

Analysis and planningHigh level designUser interface designProject co-ordinationOnsite testingImplementation

Project

Project managementDetailed designCodingTestingDocumentation

Bug fixesWarranty supportMaintenanceRapid reaction support


DiscoveryIntelligent Project breakdown

Leverage extended workday

Leverage cost efficiencies

Project


…we focus on further strengthening our innovative practices



The environment and our response

» Outsourcing and offshoring to India has become mainstream» Great quality, great people and

great value for money

» Overall economic slowdown» Economic recovery uncertain» WAR and SARS» Increasing unemployment

overseas

» Increasing price pressures» Clients seeking cost reduction» Short-term measures by

competitors

Our Focus Areas

» Client relationships

» End-to-end services

» Trusted brand

» Global footprint

» Operational effectiveness

» Best-in-class people

» World-class infrastructure

» Robust financial management



Client relationships

» Re-structured client facing teams» Improve business understanding» Reduce time to respond to client

needs» Identified key and global accounts to

focus client solution delivery

» Top 20 clients represent 54.1% revenues

» 38% increase in $ 1 Million clients» 64% increase in $ 5 Million clients» 50% increase in $ 20 Million clients

» Improved predictability of our business model – 91.9% repeat business

Description FY 2003 FY 2002 FY 2001Active Clients 345 293 273Clients added during the year 92 116 122Repeat Business (%) 92.0% 88.0% 87.0%% of revenues from the largest client 5.8% 6.1% 7.3%Clients accounting for > 5% of revenue 2 2 3No. of million $ clients 115 83 80No. of 5 million $ clients 41 25 19No. of 10 million $ clients 16 16 11No. of 20 million $ clients 9 6 3No. of 30 million $ clients 3 1 -

No. of 40 million $ clients 2 - -



End-to-end services

» Significant strides in Enterprise Solutions and Consulting services

» Strategic alliances and partnerships for System Integration (SI) service

» State-of-the-art Network Operation Center (NOC) for Infrastructure Mgmt. Services

» Test automation tools to strengthen Independent Validation Service (IVS)

» 55% increase in revenue from Enterprise Solutions practice

» Progeon Ltd established presence in BPM

» Added 5 clients, 539 employees» Generated revenue of Rs. 20.85

crore» Leveraging service delivery

globalization

» 62% growth in Banking Business Unit offering end-to-end banking solutions



Vertical footprint

» Focus on developing expertise in verticals

» Retail» Automotive and aerospace» Healthcare and life sciences

» Enhanced specialist support from Domain Competency Group (DCG)

» Cross-functional teams developed vertical solutions and go-to-market strategies

» Increased expertise in clients’ business domains

» Sustained growth in all key verticals with clients adopting our solutions

» Increased business from marqué clients such as Aetna, Amex, Cisco, Fidelity, Goldman Sachs and IKON



Geographical footprint

» Operating through 30 sales offices in 17 countries. Opened new sales offices in Dublin and Ohio, USA

» Multi-cultural and diverse global workforce. Employees from 38 nationalities… and the number continues to grow

» 259 sales employees outside India and 21 in India, focused on developing new business and promoting client loyalty

» 100 seat Global Development Center in Melbourne and 50 seat Proximity Development Center in Tokyo



Trusted Brand

» Flagship customer event, Milan (signifying the meeting of minds), introduced in Europe

» Wharton Infosys Business Transformation Award

» 2nd successful year at recognizing creative use of technology in business

» The Winners: The Imperial Sugar Co. (US), Fujitsu Siemens Computers (Europe), ING Direct Worldwide (Europe) and Standard Chartered Bank (Asia Pacific)

» “CXO City Chats” rolled out in key cities of US and Europe

» Successful in demonstrating thought leadership

» Facilitated peer networking amongst client CXOs on contemporary issues

» In-Step, the global internship program covered 30 reputed global universities across US, Europe and Asia Pacific to select 33 candidates

» FINACLE™ as the umbrella brand for all banking products. This includes Core Banking, eChannels, eCorporate, CRM and Treasury



Operational effectiveness

» Six-Sigma CFPM cross-functional initiatives to improve productivity and enhance the utilization of assets and resources

» Project management practices assessed at CMMi Level 5, further endorsing the high standards of quality and productivity

» Standard methodologies perfected based on the accumulated experience gained from excellence in project execution

» Completed deployment of homegrown CRM solution, project budgeting solution and a scalable Microsoft .net infrastructure

70.1

%

77.6

%

72.9

%

82.2

%

0%

25%

50%

75%

100%

Including Trainees Excluding Trainees

Utilization Rates

2002 2003

30.7

%

33.7

%

69.3

%

66.3

%

0%

25%

50%

75%

100%

Onsite Offshore

Onsite-Offshore Ratio

2002 2003



Best-in-class people

» HR practices successfully assessed at PCMM Level-5, a testimony to the strong process orientation in human resource management.

» Technical and managerial training, benchmarked to global standards, strengthened with role-based design, e-learning and objective assessments.

» Completed the transition to a role-based organization and closely aligned compensation with company, unit and individual performance

» Facilitated the development of more than 200 Infosys leaders. Rolled-out a refined 3-Tier leadership development model, integrated with succession planning

9,831 10,738

15,356

0

5000

10000

15000

20000

2001 2002 2003

Total Employee Strength

11.2%

6.2% 6.9%

0%

5%

10%

15%

2001 2002 2003

Attrition Rates



World-class infrastructure

» 34,31,350 sq. ft. space, capable of accommodating 16,970 professionals

» Additional 4,07,400 sq. ft. nearing completion in Bangalore, Pune, Chennai and Hyderabad

» Rs. 76.11 crore spent on developing state-of-the-art technological infrastructure

» Focused initiatives on enhancing the physical and logical security – BS7799 Adopted

» 27,000 Sq. Ft. of planned disaster recovery facility in Mauritius

» 10 Proximity and global development facilities in US, Europe and Asia Pacific



Key Awards

» Ranked as the No.1 Employer in the IT sector by Dataquest for the second time in a row

» Ranked as the Best Employer in India by Business Today-Hewitt in their annual survey

» The Most Admired Knowledge Enterprise Award for Asia» Global Corporate Achievement Award 2002, Asia Pacific by Economist

Intelligence Unit» 2002 CII Exim Award for Business Excellence» Ranked as the Best Managed Company In India by Asiamoney» Ranked No.1, Asia’s Leading Companies in India by Far Eastern

Economic Review» Featured among “Computerworld's 100 Best Places to Work in IT”

survey for US based companies



Reinforcing Stakeholder Value

• Employer of Choice while retaining the advantage of cost that brings value to client

• Offering global careers, spanning the spectrum of roles and responsibilities

• Strongly committed to employee growth – Leadership development, Career planning

• Focused methodologies and investments – including delivery of business solutions

• Investments in world-class infrastructure, research and Knowledge Management

• Mature way of leveraging GDM evolved over decades of learning – no short cuts

• Growing spectrum of services – complete end-to-end suite spanning consulting to BPO

• Services designed and evolved to meet continuously changing client requirements

• Strong focus on excellence in execution, including high-end business consulting

• Lower risk, higher value – Extensive experience with the Global Delivery Model

• Financial goals to move work offshore – contrary to the global players

• Strong financials, best in class corporate governance, high cash reserves

© Infosys Technologies Limited 2002-2003


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Documents

Annual General Meeting © Infosys Technologies Limited 2002-2003 Operational Highlights 2002 - 2003 S. Gopalakrishnan Chief Operating Officer, Deputy Managing