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Touchstone Mental Health is a nonprofit center of excellence providing quality programs to assure people living with mental illness can enjoy the highest quality of life. We build on our history of innovation to deepen, grow and sustain our programs to meet existing and emerging needs.
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Views Along the Path2008 ANNUAL REPORT
2 T
OU
CH
ST
ON
E M
EN
TA
L H
EA
LT
H
|
20
08
AN
NU
AL
RE
PO
RT
3
Dea
r Fr
iends
,
At To
uchsto
ne M
enta
l H
ealth, w
e a
ssis
t p
eop
le a
s they d
efine their p
ath
of
recovery
and
help
guid
e them
as they p
rog
ress a
long
the w
ay.
We h
op
e e
ach
ind
ivid
ual exp
eriences s
afe
passag
e a
s they s
triv
e to a
chie
ve their g
oals
.
Lik
e those w
e s
erv
e, our
org
aniz
ation a
lso tra
vels
path
s o
f op
port
unity a
nd
gro
wth
. A
s w
e e
mb
ark
in n
ew
and
excitin
g d
irections a
s ind
ivid
uals
and
a
colle
ctive o
rganiz
ation, w
e h
ave e
mb
raced
the inukshuk a
s a
guid
ing
im
ag
e.
Orig
inally
built
by C
anad
ian Inuits to s
erv
e a
s g
uid
ep
osts
, th
ese b
eautifu
l
str
uctu
res r
ang
e fro
m the d
iscre
et to
the m
ag
nifi
cent. N
o m
atter
their s
ize o
r
sta
ture
, th
ey s
erv
e a
s p
ath
way m
ark
ers
lettin
g tra
vele
rs k
now
they a
re h
ead
ed
in the r
ight d
irection a
nd
they a
re n
ot alo
ne.
We invite y
ou to e
njo
y o
ur
Vie
ws A
long
the P
ath
as w
e c
ele
bra
te o
ur
sto
ries a
nd
mile
sto
ne a
chie
vem
ents
. W
e a
re a
ble
to h
ighlig
ht th
ese s
uccesses b
ecause o
f
your
effort
s, b
ig a
nd
sm
all;
those e
xp
ressed
fro
m a
dis
tance a
nd
those c
lose a
t
hand
. W
e look forw
ard
to the futu
re journ
eys w
e w
ill tra
vel w
ith e
ach o
f you.
Thank y
ou!
Mart
ha L
antz
, LIC
SW
, M
BA
Liz
Sja
asta
d
Executive D
irecto
r
B
oard
of D
irecto
rs C
hair –
2008
Touchsto
ne M
enta
l H
ealth
To
uchsto
ne M
enta
l H
ealth
Tou
chst
one M
enta
l Hea
lth’s
Or
gani
zatio
nal
Mile
ston
es
A T
RA
DIT
ION
OF
IN
NO
VA
TIO
N
Tou
chst
one
pilo
ted
an I
nten
sive
Com
mun
ity
Reh
abili
tati
on
Serv
ice
prog
ram
and
inco
rpor
ated
its
inte
ntio
nal c
omm
unit
y “t
rue
com
mun
ity
mod
el”
acro
ss a
genc
y.
SE
RV
ING
MO
RE
TH
AN
EV
ER
BE
FO
RE
Tou
chst
one
serv
ed m
ore
adul
ts w
ith
seve
re a
nd p
ersi
sten
t
men
tal i
llnes
s th
en e
ver
befo
re w
hile
incr
easi
ng t
he p
erce
ntag
e of
tho
se li
ving
in t
he c
omm
unit
y w
ith
stab
le h
ousi
ng.
EX
PA
ND
ING
ST
AF
F D
EV
EL
OP
ME
NT
Tou
chst
one
expa
nded
its
sta"
lead
ersh
ip d
evel
opm
ent
in
itia
tive
s by
laun
chin
g on
-lin
e es
sent
ial l
earn
ings
for
sta
"
and
form
ing
an in
tern
al L
eade
rs’ G
roup
.
FO
RG
ING
NE
W P
AR
TN
ER
SH
IPS
Tou
chst
one
forg
ed n
ew p
artn
ersh
ips
wit
h P
roje
cts
for
Pri
de
in L
ivin
g an
d T
he S
ewar
d N
eigh
borh
ood
Gro
up t
o ta
ke s
teps
to
war
d cr
eati
ng a
new
mod
el o
f ho
listi
c se
rvic
es.
4 T
OU
CH
ST
ON
E M
EN
TA
L H
EA
LT
H
|
20
08
AN
NU
AL
RE
PO
RT
RESIDENTIAL TREATMENT | ASSISTED LIVING | INTENTIONAL COMMUNITIES | COMMUNITY REHABILITATIVE SERVICES & CASE MANAGEMENT | FINANCIALS 5
Ele
na, a m
enta
l health c
ounselo
r at To
uchsto
ne
Resid
ential fo
r fo
ur
years
, assis
ts c
lients
as they
define a
nd
navig
ate
their p
ath
. S
he a
chie
ves
this
thro
ug
h a
holis
tic a
pp
roach —
min
d, b
od
y
and
sp
irit.
“The tim
e c
lients
sp
end
at To
uchsto
ne
Resid
ential is
very
brief —
betw
een 7
5 to
90 d
ays o
n a
vera
ge. W
e m
eet th
em
at a c
ritical
poin
t in
their life w
here
they c
an r
eally
benefit
from
havin
g g
uid
es for
safe
passag
e b
ack
into
the c
om
munity,
” said
Ele
na. “O
ur
job
is to
help
them
secure
their footing
and
pro
vid
e a
found
ation, so they c
an m
ove furt
her
dow
n
their p
ath
.”
By d
evelo
pin
g ind
ivid
ualiz
ed
tre
atm
ent p
lans,
the s
taff h
elp
s e
ach c
lient d
ete
rmin
e their
desired
destination, d
efine their p
ath
and
pro
vid
e them
with the s
up
port
they n
eed
to
take fi
rm s
tep
s tow
ard
their life g
oals
.
“The d
efined
destination c
an b
e a
life-long
journ
ey n
ot to
be r
ealiz
ed
for
30+
years
, or
as
imm
ed
iate
as o
ne m
ore
day o
f sob
riety
,” s
aid
Ele
na. “I
t can b
e a
s v
ag
ue a
s a
feelin
g o
r as
cle
ar
as a
pic
ture
on a
wall.
”
To r
each their d
esired
destination, clie
nts
need
a g
uid
e to h
elp
them
slo
w d
ow
n a
nd
take thin
gs
ste
p-b
y-s
tep
. A
t tim
es, clie
nts
becom
e o
ver-
eag
er
to c
om
ple
te tre
atm
ent or
don’t a
pp
recia
te
the d
ep
th o
f th
eir m
enta
l health c
halle
ng
es.
Som
e c
lients
are
sim
ply
stu
ck a
nd
lack b
elie
f
in their a
bili
ty. They n
eed
help
to tap
into
their
inner
energ
y s
o they c
an m
ove forw
ard
alo
ng
their p
ath
and
main
tain
sta
bili
ty in the o
uts
ide
com
munity o
nce they m
ove o
n fro
m T
ouchsto
ne
Resid
ential.
“The g
reate
st jo
y is in the m
om
ents
— the
ste
ps a
long
the p
ath
” share
d E
lena. “O
bserv
ing
som
eone e
merg
e fro
m tota
l socia
l is
ola
tion for
the fi
rst tim
e in y
ears
and
invite their n
eig
hb
or
to p
lay a
gam
e o
f card
s c
an b
e a
majo
r ste
p
tow
ard
achie
vin
g life g
oals
.”
Art
icul
atin
g th
eir
pers
onal
goa
ls, m
aybe
for
the
"rs
t ti
me
in y
ears
, is
the
"rst
ste
p cl
ient
s ta
ke u
pon
ente
ring
Tou
chst
one
Res
iden
tial
Tre
atm
ent.
De"
ning
the
Pat
h
Res
iden
tial
Trea
tmen
t M
ilest
ones
INC
RE
AS
E I
N A
DM
ISS
ION
S
84 c
lient
s w
ere
serv
ed a
t th
e 14
-bed
Min
neap
olis
fac
ility
re#
ecti
ng
a 22
per
cent
incr
ease
in a
dmis
sion
s.
OU
TS
TA
ND
ING
SU
CC
ES
S R
AT
E
Com
preh
ensi
ve a
sses
smen
t an
d in
divi
dual
ized
tre
atm
ent
plan
s
addr
essi
ng m
enta
l hea
lth,
clin
ical
dep
ende
ncy,
phy
sica
l hea
lth
and
inde
pend
ent
livin
g sk
ills
resu
lted
in a
n 88
per
cent
clie
nt s
ucce
ss r
ate.
EX
PA
ND
ED
PR
OG
RA
MS
Hol
isti
c pr
ogra
ms
and
serv
ices
wer
e ex
pand
ed t
o in
clud
e tw
ice
wee
kly
acup
unct
ure
prog
ram
s, w
eekl
y re
laxa
tion
and
gui
ded
im
ager
y gr
oups
, min
dful
mov
emen
t cl
asse
s an
d a
ther
apeu
tic
ar
t gr
oup.
A F
IRS
T F
OR
TO
UC
HS
TO
NE
Tou
chst
one
deve
lope
d an
d im
plem
ente
d th
e $r
st t
oken
eco
nom
y in
to it
s ho
useh
old
skill
s pr
ogra
m w
here
res
iden
ts le
arne
d th
e ba
sic
step
s an
d sk
ills
nece
ssar
y to
mai
ntai
n a
hous
ehol
d an
d ea
rn
rew
ards
bas
ed o
n th
eir
abili
ty.
AN
EN
VIR
ON
ME
NT
FO
R H
EA
LIN
G
Bas
ed o
n ne
uros
cien
ti$c
res
earc
h an
d in
spir
ed b
y th
e or
gani
c
heal
ing
gard
en p
lant
ed a
roun
d th
e bu
ildin
g by
Gar
vin
Ent
erpr
ises
; th
e fa
cilit
y’s
inte
rior
was
rem
odel
ed c
reat
ing
heal
ing
envi
ronm
ents
bu
ilt s
peci
$cal
ly f
or t
he n
eeds
of
resi
dent
s.
“ We me
et the
m at a
crit
ical point
in the
ir life wh
ere th
ey can
really
benefit from
having guides for safe
passage back into th
e comm
unity
.”
RESIDENTIAL TREATMENT | ASSISTED LIVING | INTENTIONAL COMMUNITIES | COMMUNITY REHABILITATIVE SERVICES & CASE MANAGEMENT | FINANCIALS 7
Ass
isted
Livi
ng M
ilest
ones
RE
SID
EN
T R
ET
EN
TIO
N
Tou
chst
one
Ass
iste
d L
ivin
g’s
16 m
embe
rs b
uilt
a s
tron
g bo
nd a
nd s
ense
of
com
mun
ity
duri
ng t
he p
ast
year
. A
maj
or f
acto
r in
thi
s de
velo
pmen
t w
as t
he 1
00 p
erce
nt
resi
dent
ret
enti
on.
INC
RE
AS
E I
N G
RO
UP
AC
TIV
ITIE
S
Res
iden
ts a
nd s
ta"
set
the
goa
l of
incr
easi
ng a
ctiv
ity
fr
eque
ncy
from
thr
ee t
imes
wee
kly
to s
ix t
imes
wee
kly.
T
he e
stab
lishe
d go
al w
as m
et, r
esul
ting
in 7
5 pe
rcen
t in
crea
se in
res
iden
t ac
tivi
ty p
arti
cipa
tion
.
INC
RE
AS
E I
N P
AR
TIC
IPA
TIO
N
Tou
chst
one’s
Ass
iste
d L
ivin
g re
side
nt p
arti
cipa
tion
in
empl
oym
ent,
educ
atio
n or
vol
unte
er w
ork
rose
fro
m
57 p
erce
nt in
200
7 to
67
perc
ent
in 2
008
furt
her
hi
ghlig
htin
g th
e co
mm
unit
y te
nure
suc
cess
rat
e.
“I e
nte
red
Touchsto
ne A
ssis
ted
Liv
ing
fro
m
a g
roup
hom
e in the c
ity a
t a s
tressfu
l tim
e
in m
y life,”
said
David
. “E
very
one h
ere
has b
een a
friend
to m
e. It is n
ice to s
ee
ple
asant fa
ces d
aily
.”
At To
uchsto
ne A
ssis
ted
Liv
ing
clie
nts
have
the o
pp
ort
unity to b
ecom
e a
mem
ber
of a
perm
anent com
munity,
one that sup
port
s
every
ind
ivid
ual as they n
avig
ate
their
life’s
journ
ey.
Clie
nts
and
sta
ff c
olla
bora
te
to c
reate
a c
om
munity o
f on-g
oin
g
accep
tance a
nd
encoura
gem
ent. T
hey
gro
w s
trong
er
ind
ivid
ually
as they s
up
port
one a
noth
er
colle
ctively
.
“I a
m s
o p
roud
of D
avid
and
how
far
he h
as
com
e,”
said
Deb
, his
counselo
r. “
The D
avid
I know
tod
ay is a
n e
ntire
ly d
iffe
rent m
an than
the o
ne w
ho w
alk
ed
thro
ug
h these d
oors
six
years
ag
o. H
is d
em
eanor
has tra
nsitio
ned
so n
icely
. H
e h
as s
uch a
wond
erf
ul sense o
f
hum
or
and
a joyous laug
h. W
e a
re a
ll g
lad
we g
et to
exp
erience the g
enuin
e D
avid
.”
The o
nce w
ithd
raw
n D
avid
now
actively
part
icip
ate
s in the c
om
munity’s
exerc
ise
gro
up
s a
nd
movie
nig
hts
. H
is d
em
eanor
has s
hifte
d; he laug
hs a
nd
enjo
ys the
com
pany o
f oth
ers
.
“Thro
ug
h the y
ears
, I have taken s
mall
ste
ps —
one, or
two a
t a tim
e…
I have
becom
e s
tead
ier, m
ore
inte
reste
d in m
y
ap
peara
nce. I have b
ecom
e m
ore
insig
htful
and
have the a
bili
ty to b
e a
n a
ctive p
art
of
the T
ouchsto
ne c
om
munity,
” said
David
. “I
have a
part
tim
e job
and
liv
e in a
house w
ith
room
mate
s. I am
sharing
exp
eriences w
ith
sta
ff, p
eop
le I liv
e w
ith, p
eop
le a
t w
ork
and
peop
le in the c
om
munity a
nd
find
they a
re
frie
nd
ly a
nd
ple
asant.”
“Touchsto
ne touches a
nd
fore
ver
chang
es
your
life,”
said
David
. “I
t is
a h
om
e w
here
ind
ivid
uals
and
sta
ff li
ve p
eacefu
lly w
ith e
ach
oth
er. E
very
one m
akes p
rog
ress in
their o
wn
way a
nd
they s
hare
it w
ith e
ach o
ther.”
Tod
ay,
the u
nkem
pt m
an that w
alk
ed
thro
ug
h the d
oor
six
years
ag
o is a
mem
ory
.
David
is s
mili
ng
as h
e e
njo
ys the v
iew
s
alo
ng
his
path
.
A g
entl
eman
wal
ked
thro
ugh
the
fron
t do
ors
of T
ouch
ston
e A
ssis
ted
L
ivin
g w
ith
an o
verg
row
n be
ard,
unk
empt
hai
r an
d ta
tter
ed a
ppea
ranc
e.
He
had
trav
elle
d fr
om t
he n
oise
and
clu
tter
of
a bu
sy u
rban
set
ting
se
arch
ing
for
a qu
iete
r, s
afer
pla
ce t
o tr
ead.
He
was
exh
aust
ed a
nd
wit
hdra
wn,
rar
ely
mad
e ey
e co
ntac
t an
d se
ldom
sm
iled
.
A N
ew P
ath
to T
read
“ Tou
chst
one
touc
hes
and
fo
rev
er c
hang
es y
our l
ife.”
6 T
OU
CH
ST
ON
E M
EN
TA
L H
EA
LT
H
|
20
08
AN
NU
AL
RE
PO
RT
8 T
OU
CH
ST
ON
E M
EN
TA
L H
EA
LT
H
|
20
08
AN
NU
AL
RE
PO
RT
RESIDENTIAL TREATMENT | ASSISTED LIVING | INTENTIONAL COMMUNITIES | COMMUNITY REHABILITATIVE SERVICES & CASE MANAGEMENT | FINANCIALS 9
Denis
e*
and
Rachel*
arr
ived
at To
uchsto
ne
Inte
ntional C
om
munitie
s tw
o y
ears
ag
o. In
that tim
e, b
oth
wom
en h
ave a
bsorb
ed
the
com
munitie
s’ valu
es a
nd
work
ed
thro
ug
h the
natu
ral com
munity b
uild
ing
pro
cess.
“Touchsto
ne Inte
ntional C
om
munitie
s h
elp
ed
me
to o
bta
in h
ousin
g a
nd
only
then d
id I e
xp
erience
a p
eriod
of tim
e w
hen I w
as n
ot ab
used
by
oth
ers
,” s
aid
Rachel.
“I m
et To
uchsto
ne Inte
ntional C
om
munitie
s a
t
the m
ost d
ifficult tim
e o
f m
y life,”
said
Denis
e.
“I felt it w
as a
good
reason to h
op
e for
a s
trong
found
ation.”
The w
om
en d
evelo
ped
a fast b
ond
based
on s
imila
r lif
e e
xp
eriences inclu
din
g a
buse,
hom
ele
ssness, is
ola
tion a
nd
lack o
f sup
port
. A
s
both
wom
en d
evelo
ped
a s
ense o
f safe
ty w
ithin
the c
om
munity,
they w
ere
ab
le to look forw
ard
.
They d
efined
ind
ivid
ual g
oals
and
genera
ted
op
tim
ism
for
the futu
re.
Rachel v
erb
aliz
ed
her
recovery
vis
ion a
s “
wantin
g
to g
et to
where
I d
on’t
have a
ny d
oub
ts a
bout
myself;
I d
on’t
want to
worr
y a
bout w
hat oth
ers
thin
k a
nd
need
them
to v
alid
ate
who I a
m.”
“I w
ould
describ
e m
y d
estination a
s learn
ing
self-
suffi
cie
ncy —
how
to p
ay b
ills, keep
a b
ud
get, a
nd
main
tain
med
ical ap
poin
tments
. I hop
e this
will
gro
w into
the w
ork
pla
ce,”
Denis
e s
aid
.
Once R
achel and
Denis
e r
ecog
niz
ed
their g
oals
,
they w
ork
ed
with their T
ouchsto
ne a
dvocate
s a
nd
their fello
w Inte
ntional C
om
munity m
em
bers
to
becom
e e
quip
ped
with the tools
and
confid
ence
to w
ork
ste
ad
ily tow
ard
them
.
As e
ach w
om
an took s
tep
s tow
ard
achie
vin
g h
er
defined
destination, th
eir r
ela
tionship
with e
ach
oth
er
evolv
ed
. They found
them
selv
es a
t d
iffe
rent
poin
ts w
ith d
iffe
rent need
s. They r
ed
efined
their r
ela
tionship
and
work
ed
to c
om
munic
ate
resp
ectfully
and
honor
the n
eed
s a
nd
feelin
gs o
f
each o
ther.
“My friend
ship
gave m
e s
om
eone to talk
to,
confid
e in a
nd
cry
with s
om
etim
es,”
said
Rachel.
“This
rela
tionship
help
ed
me to u
nd
ers
tand
som
e
thin
gs a
bout m
yself.”
“Thro
ug
h the y
ear, I h
ave learn
ed
how
to m
ake
som
e o
f m
y o
wn n
eed
s a
priority
and
how
to s
et
limits b
ased
on m
y n
eed
s,”
said
Denis
e.
Tod
ay,
Rachel and
Denis
e a
re a
ctive T
ouchsto
ne
Inte
ntional C
om
munity m
em
bers
. They,
alo
ng
with
all
com
munity m
em
bers
, have w
ork
ed
thro
ug
h
difficult tim
es a
nd
cele
bra
ted
each ind
ivid
ual’s
gifts
, p
rob
lem
s, valu
es a
nd
belie
fs. They a
re
livin
g in a
“tr
ue-c
om
munity.
”
Tou
chst
one
Inte
ntio
nal C
omm
unit
ies’
crea
te a
gat
heri
ng s
pace
whe
re m
embe
rs
feel
saf
e, h
ave
hope
for
the
fut
ure,
fee
l em
pow
ered
and
hav
e re
lati
onsh
ips
built
on
mut
ualit
y an
d re
cipr
ocit
y. B
ecau
se t
he 3
6 m
embe
rs h
old
thes
e va
lues
, the
y
expe
rien
ce t
he s
trug
gle,
cha
nge,
suc
cess
and
fai
lure
ass
ocia
ted
wit
h “t
rue
com
mun
ity.”
The
Pat
h to
Tru
e C
omm
unit
yIn
tentio
nal
Commun
ity M
ilest
ones
ST
AB
LE
HO
US
ING
FO
R M
EM
BE
RS
The
per
cent
age
of I
nten
tion
al C
omm
unit
y m
embe
rs’ m
aint
aini
ng
stab
le a
"or
dabl
e ho
usin
g in
crea
sed
from
92
perc
ent
in 2
007
to
96 p
erce
nt in
200
8.
IND
EP
EN
DE
NC
E A
ND
GO
OD
HE
AL
TH
Eig
hty-
eigh
t pe
rcen
t of
com
mun
ity
mem
bers
mai
ntai
ned
in
depe
nden
t liv
ing
whi
le 9
5 pe
rcen
t m
aint
aine
d go
od
phys
ical
hea
lth.
A M
OV
E F
OR
TH
E B
ET
TE
R
The
Int
enti
onal
Com
mun
ity
sta"
o%
ce m
oved
into
Sab
atha
ni
Com
mun
ity
Cen
ter
to p
rovi
de in
crea
sed
acce
ssib
ility
for
m
embe
rs a
nd t
he o
ppor
tuni
ty t
o be
par
t of
a la
rger
soc
ial
serv
ice
base
d co
mm
unit
y ce
nter
.
AD
DR
ES
SIN
G D
IFF
ER
EN
CE
S
Inte
ntio
nal C
omm
unit
ies
I an
d II
impl
emen
ted
a no
n-vi
olen
t co
mm
unic
atio
n m
odel
to
supp
ort
e"ec
tive
com
mun
icat
ion
and
con#
ict
reso
luti
on.
“ My
frien
dshi
p ga
ve m
e so
meo
ne
to t
alk t
o, c
onfide
in a
nd c
ry w
ith.
It h
elpe
d m
e und
erst
and s
ome
things
abou
t m
yself
.”
*Na
me
s h
ave
be
en
ch
an
ge
d f
or
clie
nt
priva
cy.
10 T
OU
CH
ST
ON
E M
EN
TA
L H
EA
LT
H
|
20
08
AN
NU
AL
RE
PO
RT
RESIDENTIAL TREATMENT | ASSISTED LIVING | INTENTIONAL COMMUNITIES | COMMUNITY REHABILITATIVE SERVICES & CASE MANAGEMENT | FINANCIALS 11
The team
gre
w in u
nd
ers
tand
ing
and
inte
gra
ted
new
ap
pro
aches into
their
pro
fessio
nal ro
les. A
s they e
volv
ed
to m
eet
the n
ew
op
port
unitie
s, th
ey s
trove to h
old
true to w
ho they w
ere
pro
fessio
nally
and
pers
onally
. This
pro
fessio
nal evolu
tion, in
som
e w
ays, m
irro
red
the r
ecovery
pro
cess
of th
e c
lients
they s
erv
e.
Kara
is o
ne o
f th
e fi
fteen team
mem
bers
who took the n
ew
unchart
ed
path
. “I
try
to
und
ers
tand
who m
y c
lients
are
und
ern
eath
their illn
ess o
r d
iag
nosis
,” s
aid
Kara
. “J
ust as
I am
not sole
ly d
efined
by m
y p
rofe
ssio
n a
s a
Clin
icia
n a
nd
Holis
tic P
ractitioner;
my c
lients
need
the o
pp
ort
unity to c
learly e
xp
erience
who they a
re o
uts
ide their d
efined
illn
ess.”
Often c
lients
put asid
e w
ho they a
re a
nd
the a
ctivitie
s that g
ive their life h
eart
and
meanin
g —
activitie
s the g
enera
l p
ub
lic takes
for
gra
nte
d. They d
o this
in o
rder
to focus o
n
the im
med
iate
str
essors
of th
eir illn
ess o
r lif
e
situation. In
fact, the m
enta
l health s
yste
m
is o
ften c
risis
and
sym
pto
m focused
and
ind
irectly e
ncoura
ges c
lients
to b
e the s
am
e.
This
can r
esult in tre
atm
ent th
at cre
ate
s a
tread
mill
lik
e e
ffect fo
r clie
nts
and
pro
vid
ers
.
The a
rt is to d
iscover
how
to h
old
sp
ace a
nd
ad
dre
ss the b
asic
need
s a
nd
sym
pto
ms
while
em
phasiz
ing
a p
ers
pective that
inclu
des h
ealin
g a
nd
qualit
y o
f lif
e issues.
“I feel it is m
y job
to e
ncoura
ge c
lients
to
cultiv
ate
a p
ath
whic
h h
onors
who they a
re
outs
ide o
f th
eir illn
ess —
to b
uild
a life that
reflects
a tru
er
sense o
f w
ho they a
re a
s a
n
ind
ivid
ual.”
said
Kara
.
Usin
g this
mod
el of care
, clin
icia
ns a
re a
ble
to a
dd
ress m
uch m
ore
than b
asic
housin
g
and
thera
peutic tre
atm
ent need
s. In
ste
ad
,
they c
an e
xp
and
their focus to c
onsid
er
what p
ers
onal d
ream
s a
nd
desires their
clie
nts
have p
ut asid
e a
s they w
ork
ed
on
more
tra
ditio
nal tr
eatm
ent g
oals
.
“Honoring
the w
hole
pers
on p
rovid
es u
s w
ith
a lens that is
str
eng
th a
nd
health b
ased
and
is u
ltim
ate
ly the a
necd
ote
for
the d
ifficulty o
f
the journ
ey,
” said
Kara
. “I
am
extr
em
ely
gla
d
to b
ear
witness to o
ur
clie
nts
’ in
ner
work
and
to s
up
port
them
to e
xp
ress this
in the w
orld
both
pra
ctically
and
cre
atively
— w
heth
er
the s
uccess is r
ealiz
ed
by c
om
ing
out of
their a
part
ment fo
r th
e fi
rst tim
e in y
ears
to e
njo
y a
rid
e o
n the lig
ht ra
il; e
xp
ressin
g
them
selv
es thro
ug
h a
rt; ta
kin
g a
yog
a c
lass
or
goin
g b
ack to c
olle
ge to o
bta
in their
deg
ree in inte
rior
desig
n.”
20
08
was
a t
rans
itio
nal
year
for
Tou
chst
one’s
Cas
e M
anag
emen
t Tea
m.
By
acce
ptin
g th
e op
port
unit
y to
pil
ot a
n In
tens
ive
Com
mun
ity
R
ehab
ilit
atio
n Se
rvic
es p
rogr
am i
n H
enne
pin
Cou
nty,
the
tea
m m
embe
rs
shif
ted
to a
new
mod
el o
f ca
re, p
rovi
ding
a l
evel
of
serv
ice
prev
ious
ly
unav
aila
ble
to a
dult
s w
ith
seri
ous
men
tal
illn
ess.
Tra
vels
Alo
ng a
New
Pat
hIn
tensive C
ommun
ity R
ehab
ilita
tion
Serv
ices
and
Targ
eted
Cas
e
Man
agem
ent M
ilest
ones
A S
UP
PO
RT
ING
PA
RT
NE
RS
HIP
Tou
chst
one
Men
tal H
ealt
h la
unch
ed a
pilo
t co
llabo
rati
on
wit
h th
e D
epar
tmen
t of
Hum
an S
ervi
ces
and
Hen
nepi
n
Cou
nty
to o
"er
Int
ensi
ve C
omm
unit
y R
ehab
ilita
tive
Ser
vice
s an
d T
arge
ted
Cas
e M
anag
emen
t se
rvic
es. T
his
new
leve
l of
ca
se m
anag
emen
t an
d co
mm
unit
y su
ppor
t pr
ovid
es a
thi
rd
opti
on f
or in
divi
dual
s w
ho n
eed
mor
e in
tens
ive
supp
ort
than
tr
adit
iona
l cas
e m
anag
emen
t bu
t m
ay n
ot q
ualif
y fo
r or
nee
d
the
inte
nsit
y of
AC
T s
ervi
ces.
EX
PA
ND
ED
SE
RV
ICE
S
Inte
nsiv
e C
omm
unit
y R
ehab
ilita
tive
Ser
vice
s an
d T
arge
t C
ase
M
anag
emen
t ex
pand
ed s
ervi
ce o
"er
ings
to
incl
ude
twic
e w
eekl
y ps
ychi
atri
c se
rvic
es f
or t
heir
pro
gram
s’ cl
ient
s.
CO
MIN
G T
OG
ET
HE
R
Inte
nsiv
e R
ehab
ilita
tion
Ser
vice
s im
plem
ente
d a
Wom
en’s
Gro
up
and
Min
d B
ody
Skill
s G
roup
to
supp
ort
sym
ptom
man
agem
ent,
com
mun
ity
tran
siti
on, c
omm
unit
y in
tegr
atio
n an
d so
cial
sk
ill d
evel
opm
ent.
“ Clie
nts
need
the
opp
ortu
nity
to
clear
ly e
xper
ienc
e who
the
y ar
e ou
tsid
e th
eir
define
d illne
ss.”
12 T
OU
CH
ST
ON
E M
EN
TA
L H
EA
LT
H
|
20
08
AN
NU
AL
RE
PO
RT
RESIDENTIAL TREATMENT | ASSISTED LIVING | INTENTIONAL COMMUNITIES | COMMUNITY REHABILITATIVE SERVICES & CASE MANAGEMENT | FINANCIALS 13
Foun
datio
n Ex
pens
es$3
,43
1,6
81
Res
iden
tial
T
reat
men
t
29
.7%
Ass
iste
d L
ivin
g
25
.4%
Tar
gete
d C
ase
M
anag
emen
t
22
.5%
Inte
ntio
nal
Com
mun
itie
s
9.3
%
Inte
nsiv
e
Reh
abili
tati
on
5.7
%
ST
AT
EM
EN
T O
F A
CT
IVIT
ES
YE
AR
S E
ND
ED
DE
CE
MB
ER
31
, 2
00
8 &
20
07
20
08
20
07
Su
pp
ort
& R
even
ue
Med
ical A
ssis
tance
2,6
32,5
79
2,4
73,2
01
Govern
ment C
ontr
acts
7
92,0
25
604,2
71
Oth
er
Serv
ice R
evenue
247,2
55
269,5
47
Gra
nts
8
2,8
18
129,4
65
Donations &
In-K
ind
Contr
ibutions
17,5
15
26,5
67
Oth
er
Incom
e
14,5
20
16,4
46
To
tal S
up
po
rt &
Reven
ue
3,7
86,7
12
3,5
19,4
97
Exp
en
ses
Pro
gra
m S
erv
ices
3,1
89,4
63
3,0
93,0
65
Manag
em
ent and
Ad
min
istr
ation
192,0
35
135,1
90
Fund
rais
ing
5
0,1
83
31,4
06
To
tal E
xp
en
ses
3,4
31,6
81
3,2
59,6
61
Ch
an
ge in
Net
Assets
3
55,0
31
259,8
36
ST
AT
EM
EN
T O
F F
INA
NC
IAL
PO
SIT
ION
AS
OF
DE
CE
MB
ER
31
, 2
00
8 A
ND
20
07
20
08
20
07
Assets
Cash a
nd
Cash E
quiv
ale
nts
1,1
57,7
86
860,7
53
Accounts
Receiv
ab
le
307,6
10
268,7
19
Pro
pert
y &
Eq
uip
ment (n
et of d
ep
recia
tion)
311,0
82
306,3
01
Investe
ments
37,9
53
36,9
15
Oth
er
Assets
106,8
82
65,8
19
To
tal A
ssets
1
,921,3
13
1,5
38,5
07
Lia
bili
ties
Curr
ent Lia
bili
ties
317,5
78
279,8
82
Oth
er
Lia
bili
ties
8,0
83
18,0
04
To
tal L
iab
ilit
ies
325,6
61
297,
886
Net
Assets
Unre
str
icte
d
1,5
57,6
99
1,2
01,1
06
Tem
pora
rily
Restr
icte
d
37,9
53
39,5
15
To
tal N
et
Assets
1,5
95,6
52
1,2
40,6
21
To
tal L
iab
ilit
ies a
nd
Net
Assets
1,9
21,3
13
1,5
38,5
07
Touchs
tone
Finan
cials
Adm
inis
trat
ive
&
Man
agem
ent
5.6
%
Hea
ling
Se
rvic
es
0.4
%
Fun
drai
sing
1.5
%
14 T
OU
CH
ST
ON
E M
EN
TA
L H
EA
LT
H
|
20
08
AN
NU
AL
RE
PO
RT
15
IND
IVID
UA
L
CO
NT
RIB
UT
OR
S
Anonym
ous (
4)
Sand
ra K
. A
ccola
Gle
n A
lbert
Scott &
Sara
Barr
on-L
eer
Bru
ce &
Jud
y B
ern
ier
Birg
it B
irkela
nd
Bill
& S
usan C
ochra
ne
Mic
hael &
Leslie
Connelly
Casey &
Mis
hele
Cunnin
gham
Mic
haela
Die
rcks
Denny D
rag
hic
iu &
Sara
h B
rew
Wasil
Fie
doro
w
Mic
hael &
Kate
Gard
os R
eid
Vanessa H
eit
Marlyn &
Lorr
ie J
ohnson
Sharo
n T
. Johnson
Merr
ie J
. K
aas
Gla
de &
Lois
Lantz
Eric &
Bre
nd
a L
antz
Mars
hall
Lic
hty
&
Katie W
eis
s L
ichty
Mary
Mart
in
Kim
Makie
Caro
lyn “
Mead
ow
” M
uska
Kath
erine P
ollo
ck
Joan R
ale
igh
Marg
are
t R
oser
Barb
ara
Scoll
John &
Liz
Sja
asta
d
Colle
en T
alb
ert
Mic
hael T’k
ach
Mary
Ann W
atters
Sharo
n W
ilson
HO
NO
R &
A
PP
RE
CIA
TIO
N G
IFT
S
In H
onor
of D
anie
l A
nd
ers
on
S
haro
n A
nd
ers
on
In H
onor
of P
atr
icia
Caro
lan
P
atr
ick &
Marianne
C
aro
lan
In H
onor
of K
ath
y C
ashin
D
on &
Betty C
ashin
Tim
& H
olly
Cashin
K
en &
Mary
Suth
erland
In H
onor
of M
ars
hall
Lic
hty
&
Katie W
eis
s
K
ate
y M
cC
ab
e
N
ath
an C
row
e
In H
onor
of H
ele
n R
ale
igh
Lynette A
nd
ers
on
In H
onor
of Ta
mi S
wig
gum
H
arley &
Devona
Sw
igg
um
K
arla S
wig
gum
In H
onor
of M
ichelle
Win
cell
A
nonym
ous
ME
MO
RIA
L G
IFT
S
In M
em
ory
of M
aure
en H
icks
R
ich &
Mary
Penic
k
In M
em
ory
of C
ynth
ia R
igg
s
E
lene A
iken
M
ichael &
Kate
Gard
os R
eid
Y
vonne J
allo
w
D
ick &
Mad
ele
ine L
inck
B
ill &
Connie
Rig
gs
D
avid
Sag
ula
B
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