ANNUAL REPORT 2009/2010 - Land Transport Authority · ANNUAL REPORT 2009/2010 b ... awards won in FY09/10 77 • significant events 78 • major contracts awarded in FY09 ... has

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ANNUAL REPORT 2009/2010

LAND TRANSPORT AUTHORITYANNUAL REPORT 2009/2010

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visiona people-centred land transport system

missionto provide an efficient and cost-effective land transport system for different needs

strategic thrusts• make public transport a choice mode• optimise road network and enhance its accessibility• excel in service quality• create value and instill pride in our work

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Moving YOUR World aims to convey the LTA’s commitment to the public via our new corporate positioning that “We keep your world moving”. Connecting you to your goals, aspirations and lifestyles. With the public as our priority, this report showcases the work of the LTA as we strive to bring to fruition the Land Transport Masterplan to benefit all of Singapore.

We also believe in Moving OUR World, building a professional, competent and passionate organisation to develop one of the best transport systems in the world.

contents key milestones 02 • chairman’s statement 08 • chief executive’s message 10 • board members 12 • senior management 16 • organisation chart 18 • moving together... 20 • moving ahead with you... 32 • moving barriers... 44 • moving with innovation... 54 • moving with people... 66 • LTA subsidiaries 74 • awards won in FY09/10 77 • significant events 78 • major contracts awarded in FY09/10 80 • major contracts to be awarded in FY10/11 91 • financial review 92 •


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Formation of the LTA through the merger of four public sector

entities, namely, Registry of Vehicles,

Mass Rapid Transit Corporation, Roads &

Transportation Division of the Public Works

Department, and the Land Transport Division

of the then Ministry of Communications.

Area licensing scheme and road pricing system automated with the launch of the Electronic Road Pricing (ERP) system, the first of its kind in the world.

Introduction of the first Light Rail Transit (LRT) system at Bukit Panjang.

key milestones in the last 15 years1995

1998 1999

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Opening of the first air-conditioned bus interchange at Toa Payoh.

Magnetic farecards replaced by contactless ez-link cards.

Launch of ONE.MOTORING portal to provide one-stop online services for motorists.

2001 2002


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Opening of North-East Line (NEL), Asia’s first fully automated underground system.

The LTA Academy was established to share Singapore’s experience and expertise in land transport and to promote the research and exchange of best practices within the global land transport community.

Full-day bus lanes scheme for buses during peak periods on busy roads. The scheme raised bus speeds and ridership.

Building an inclusive society through the introduction of the

tactile guidance system, wheelchair accessible

buses and other barrier-free facilities.

2003

2005 2006

Launch of Art in Transit programme on NEL, integrating artwork as part of MRT stations’ architecture.

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Opening of Fort Canning Tunnel.

Introduction of real-time bus arrival panels to help commuters better manage waiting time and transfers, and to make more informed travel decisions.

Introduction of LTA Traffic Marshals that aims at keeping expressways in Singapore smooth-flowing even in the event of incidents.

Launch of the LTA Cares Fund to specifically cater to the transport needs of working adults and students who are financially and physically disadvantaged.

2007


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2008

Introduction of Mandatory Give Way to Buses scheme to enhance effectiveness of bus priority measures.

Opening of the Kallang-Paya Lebar Expressway (KPE), the longest underground

expressway in South-east Asia.

Launch of LTA Traffic News on radio to provide motorists with timely traffic updates.

Launch of the Land Transport Masterplan which serves as the roadmap to guide land transport developments in Singapore over the next 15 years.

Launch of PublicTransport@SG portal to provide comprehensive public transport information for commuters.

Launch of Symphony e-Payment (SeP) system and mass replacement of ez-link cards with CEPAS compliant cards to allow more options for commuters to use cards in both public transport and non-transit environment.

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Introduction of half-height platform screen doors at MRT stations to enhance commuters’ safety.

Opening of five Circle Line stations from Bartley to Marymount.

2009

2010Launch of Revised Off-Peak Car (OPC) scheme which allows motorists to enjoy more perks such as unrestricted usage of OPCs on Saturdays and on the eve of five public holidays.

Launch of new corporate positioning – We Keep Your World Moving.

Opening of 11 Circle Line (CCL) stations from Dhoby Ghaut to Bartley. With Paya

Lebar interchange station joining CCL to the existing East-West Line, passengers travelling

from the eastern part of Singapore can now bypass the busy City Hall and Raffles Place

interchange stations to get to the city and northern part of Singapore.


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This year marks the 15th anniversary of the founding of the LTA. In all this time, our focus was to make our land transport system one of the best in the world to meet our nation’s transport needs.

Today, the LTA’s vision is a people-centred land transport system that aims to enable seamless journeys connecting people to the many vital aspects of their lives. We are fully aware that realising this vision is only possible through close collaboration with our various partners. Their expertise, commitment and innovations are essential in the co-creation of our current transport system. Our appreciation also goes to the general public who have displayed much understanding throughout all the necessary road works and infrastructure construction.

We do not rest on our laurels. Even as much has been achieved, we continue to strive to serve the public even better. Moving forward, the LTA is repositioning itself to meet the needs of Singaporeans through our commitment that “We Keep Your World Moving”. Our aim is to keep the public’s world moving, transporting people to where they want and need to go, and connecting us all to our goals, aspirations and lifestyles. The focus of the LTA’s work and how we deliver it is guided by the commitment to be people-centric in whatever we do, to deliver to the public a seamless travel experience that reflects our commitment to excellence.

It has been about two years since we unveiled the Land Transport Masterplan. For us in the LTA, the Masterplan is our raison d’etre. We constantly monitor our performance against the targets set out in the Masterplan. I am happy to report that we are gathering momentum and making good progress. We also continue to carefully scan and assess our environment with regard to how we live and travel. We engage the public to solicit feedback and to understand their transport needs and expectations. Where needed, we will revisit our plans to see if we need to set more aggressive goals and develop new strategies. Our aim is to improve the land transport landscape in Singapore as quickly as possible so that everyone can enjoy its benefits.

chairman’sstatement

As we look at what lies ahead, one of our very important objectives is to make public transport that much more attractive and compelling that commuters naturally make public transport their choice mode of travel. We have invested significant resources into supporting the Public Transport Council in implementing Distance Fares, a new distance-based fare structure which is more equitable for all commuters. We will also press on in our role as central bus planner, and in our efforts to extend the rail network, many more new lines will begin operating in the next few years.

For motorists, we will continue to improve our management of traffic to ensure smoother flowing roads. We will give environmental sustainability a higher priority. In the future that we envisage, green vehicles like hybrid and electric cars have an important role. We have not forgotten cyclists either. We will build the infrastructure for cycling and work towards developing a cycling culture within towns. An initiative being studied is a new Electronic Road Pricing system that does away with gantries and relies on satellite technology instead.

Our plans for the future are bold but achievable. In large part, this is due to the excellent work of everyone at the LTA who has worked so hard to lay the solid foundation on which all this will be built. Many people have made vital contributions but I would like to single out Yam Ah Mee, who left the LTA and joined the People’s Association as Chief Executive Director on 1 June 2010. With his steady hand on the tiller, Ah Mee steered the LTA through momentous events and achievements. His greatest legacy to the LTA is arguably the people-centric or customer focused mindset that he led the organisation to adopt. He has been a source of inspiration in the organisation, and all the staff will miss his leadership that was both strong yet personal at the same time.

He has left big shoes to fill, but I have every confidence that the incoming chief executive, Chew Hock Yong, will have no problems filling them. He has recently joined us on 1 September 2010 and he brings with him years of experience in the public service. Most recently, he was the Deputy Secretary of the Ministry of Community Development, Youth and Sports. Prior to that, he had stints at the Defence Ministry, the Home Affairs Ministry and the Finance Ministry. His record is sterling and I am looking forward to working closely with him to help bring the LTA to new heights, and to realise our commitment to the public that we keep your world moving.

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“As we look at what lies ahead, one of our very important

objectives is to make public transport that much more attractive

and compelling that commuters naturally make public transport

their choice mode of travel.”

MICHAEL LIMChairman


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chief executive’smessageThe last year has been a fulfilling period for the LTA. We completed a number of significant projects which added much to the transport landscape in Singapore. Chief among them is the opening of half the Circle Line, in two phases. This has vastly improved commuting times, especially for those who travel between the north and the north-eastern part of Singapore. The lines were opened slightly ahead of schedule and today, have become a vital part of the daily commute of hundreds of thousands of people. We completed all tunnelling work for the rest of the Circle Line, and we are on track to open the entire line in 2011.

We have issued the major tenders for the Downtown Line and we have embarked on installing half-height platform screen doors to improve passenger safety on elevated platforms at selected stations.

We have also been busy getting ready to take on our new role as the central bus route planning body. As the central planner, we will have visibility over the entire system and hence will be able to allocate bus services in a more efficient way. We will only assume this role in the coming financial year, but we have spent the last 12 months or so preparing for it.

To create a more equitable fare structure for our trains and buses, we have supported the PTC in implementing a distance-based fare system that removes the penalty for transfers. This new system will provide more choices for commuters with regard to their travel patterns, and will result in the majority of commuters paying lower fares.

To encourage more efficient road use, we fine-tuned the Off-Peak Car scheme. We made it easier for motorists to purchase their day licence and we increased the number of days where off-peak cars can operate. This

has been a success and we have had more people converting to the scheme as a result.

During this period, we also engaged in a number of information technology-related projects that would facilitate travel for public transport commuters and motorists. We collaborated with Google to bring real-time traffic and transit information to Google Maps. This is the first time that the search engine giant has inked a nationwide deal like this. The LTA also developed the MyTransport.SG portal to cater to the mobile urbanites. This channel allows live traffic and public transport information to be accessible through mobile phones, bringing convenience to a new level.

We have been able to achieve all these because we are an organisation focused on people and on excellence. The LTA was awarded the Singapore Quality Award in 2009 in recognition of our organisational excellence. This award is testimony to the hard work, passion and dedication of every single officer in the LTA.

I am also very proud that the LTA has received numerous other awards for workplace safety, innovation and design. In addition, individual staff members won awards for service excellence and professionalism.

However, my message is tinged with some sadness as this is the last time I am signing off as Chief Executive. With effect from 1 June 2010, I took over the role of Chief Executive Director of the People’s Association. Looking back, I am proud of what the LTA has achieved in the five years when I was at the helm. I was fortunate to have a team of innovative, committed and passionate professionals working with me. I believe that together with the capable LTA team, the new Chief Executive, Mr Chew Hock Yong will bring the organisation to even greater heights.

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YAM AH MEEChief Executive

“The LTA was awarded the Singapore Quality Award in

2009 in recognition of our organisational excellence. This award is testimony to the hard

work, passion and persistence of every single officer in the LTA.”


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boardmembers

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1 Michael Lim, Chairman2 Yam Ah Mee 3 Greg Seow4 Philip Lee 5 Chua Lee Hoong 6 Alwi Hafiz7 Seng Han Thong8 Dr Wu Shen Kong

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9 Poh Say Teck10 Loh Khum Yean11 Michael Koh12 Professor Yong Kwet Yew13 Richard Magnus14 Lim Eng Hwee 15 Associate Professor Fatimah Lateef


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1 MICHAEL LIM, Chairman Chairman of the Land Transport Authority and

Nomura Singapore Limited, Michael Lim is a Chartered Accountant by profession, having spent a large part of his career at PricewaterhouseCoopers Singapore, where he retired as Executive Chairman.

He is a board member of PSA International Pte Ltd and sits on the boards of several listed companies. In addition, Mr Lim serves as a member of the Public Service Commission and the Legal Service Commission.

2 YAM AH MEE Yam Ah Mee was in the Republic of Singapore

Airforce before starting his career with the Civil Service, where he held various portfolios. He then assumed the positions of Chief Executive of the LTA, Director of EZ-Link Pte Ltd and Chairman of MSI Global Pte Ltd before joining the People’s Association as the Chief Executive Director in June 2010.

He is a member of the Board of Governors of the Hwa Chong Institution, Management Board of the Centre for Remote Imaging, Sensing Processing (CRISP), and Advisory Committee for the School of Civil & Environmental Engineering, Nanyang Technological University.

3 GREG SEOW Greg Seow is the Chairman of AMP Capital

(Singapore), and has over twenty years of experience in investment management. Mr Seow concurrently serves on the board of the Central Provident Fund, and is an independent, non-executive director at Wheelock Properties (Singapore) Limited, and Chairman of Intregen Holdings Pte Ltd.

4 PHILIP LEE Philip Lee has a broad range of banking experience,

and is JPMorgan’s Chief Executive Officer of Investment Banking for Southeast Asia and also the Senior Country Officer of its Singapore operation. In his 20 years of banking experience, Mr Lee has worked in Singapore, Hong Kong and New York.

5 CHUA LEE HOONG Chua Lee Hoong was with the civil service for 10

years before joining Singapore Press Holdings as a journalist in 1995. She is currently the Political Editor of The Straits Times, Singapore’s biggest English language newspaper. She is also a member of the REACH Supervisory Panel.

6 ALWI HAFIZ Alwi Hafiz has been in the professional services,

consulting and information technology industry for more than 20 years. Graduating from the National University of Singapore with first class honours in Electrical Engineering, he started his career with Booz-Allen & Hamilton before joining Hewlett-Packard where he held various engineering and business leadership roles. Alwi is currently ASEAN Managing Director for the BSI Group. Alwi also serves on the MENDAKI board and the Board of Trustees of Nanyang Technological University.

7 SENG HAN THONG Seng Han Thong is the Member of Parliament (MP)

for Yio Chu Kang constituency. He has served as a member of the Government Parliamentary Committee (GPC) for Transport since 2003. Concurrent to serving as an MP, Mr Seng is the NTUC’s Assistant Secretary-General. He is also the Advisor to the National Taxi Association, Amalgamated Union of Statutory Board Employees, Public Utilities Board Employees’ Union and Singapore Interpreters & Translators’ Union.

Mr Seng also sits on the boards of Civil Aviation Authority of Singapore, NTUC Media Co-Operative Ltd and the Singapore Chinese Orchestra.

8 DR WU SHEN KONG Dr Wu Shen Kong was the President of BP

Companies in Singapore and Thailand until his retirement in December 2006 after more than 35 years of service. He is also a board member of Tuas Power Ltd, and Sky China Petroleum Services Ltd.

9 POH SAY TECK A veteran journalist with more than 30 years of

experience in journalism, Poh Say Teck is the Political Editor of Singapore’s leading Chinese newspaper, Lianhe Zaobao.

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10 LOH KHUM YEAN Loh Khum Yean was appointed Permanent Secretary

of the Ministry of Manpower on 1 October 2009. He is responsible for formulating strategies and policies to enable the development of a globally competitive workforce and progressive workplaces, for a cohesive society and a secure economic future for all Singaporeans.

11 MICHAEL KOH Michael Koh joined the National Heritage Board in

September 2006 with 18 years of experience in urban planning and design, and physical planning. He is a board member of the Preservation of Monuments Board, Malay Heritage Foundation, National Community Leadership Institute and Civil Service College. He is also a member of the Urban Redevelopment Authority Conservation Advisory Panel.

12 PROFESSOR YONG KWET YEW Professor Yong Kwet Yew is Professor of Civil

Engineering and Vice-President at the National University of Singapore. He is Chairman of the Association of Geotechnical Societies in Southeast Asia and also chairs several government advisory committees and professional committees. He is a Fellow of the Institution of Engineers and an Accredited Adjudicator at the Singapore Mediation Centre. He has served as a consultant to government agencies as well as local and international companies on several major construction projects in Singapore and the region. Prof Yong is also the Chairman of BBR Holdings (S) Ltd and Tritech Group Ltd.

13 RICHARD MAGNUS Senior Judge (retired) Richard Magnus has a

distinguished legal and public service career in Singapore. In a February 2007 publication by the World Bank on Judiciary-Led Reforms in Singapore, he was singled out as a key architect of Singapore’s successful judicial reforms. He was conferred the Public Administration Medal Gold (Bar) in 2003 and the Meritorious Service Medal in 2009 by the Government of Singapore for his sterling contributions.

He now holds several appointments that include Member of the Singapore Public Service Commission, Chairman of the Casino Regulatory Authority, Chairman of the Public Guardian Board, Chairman of the Political Films Advisory Committee, Chairman of Temasek Cares CLG, Independent Board Member of Capital Mall Trust and Changi Airport Group. He sits as a Member of the Singapore Bioethics Advisory Committee as well as the Appeal Advisory Panel, MAS. He is also Singapore’s representative to the ASEAN Intergovernmental Commission on Human Rights.

14 LIM ENG HWEE Lim Eng Hwee is the Chief Planner & Deputy Chief

Executive Officer of the Urban Redevelopment Authority. As an urban planner, Mr Lim has extensive experience in strategic and local planning, implementation of land use policies and development initiatives. He has also served in the Ministry of National Development and the Ministry of Trade and Industry, overseeing urban development and economic development policies and initiatives.

15 ASSOCIATE PROFESSOR FATIMAH LATEEF Associate Professor Fatimah Lateef is a senior

consultant emergency physician at Singapore General Hospital (SGH). She specialises in Emergency Cardiovascular/Neurovascular Care and Prehospital Care Medicine. She is also the Director of Undergraduate Training in Emergency Medicine as well as a Senior Clinical Lecturer at the Long Yoo Lin School of Medicine, National University of Singapore (NUS). Associate Professor Fatimah is also the Director of First Aid Training at the Life Support Training Centre at SGH and she sits on the National Resuscitation Council, Singapore.

Associate Professor Fatimah is well versed in disaster management/risk management and has led many humanitarian missions to disaster stricken zones. Some of her awards include Women for Peace (SOKA association), The Outstanding Young Persons of Singapore 2006 and of The World (2006). She is also a Member of Parliament for Marine Parade GRC.


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seniormanagement

1 YAM AH MEE Chief Executive*

2 LIM BOK NGAM Deputy Chief Executive, Infrastructure & Development

3 PAUL FOK Group Director, Engineering

4 TAMMIE LOKE Group Director, Corporate Communications

5 CHUA CHONG KHENG Group Director, Rail (Thomson & Existing Lines)

6 SIM WEE MENG Group Director, Rail (Circle & Downtown Lines)

7 YAP CHENG CHWEE Group Director, Road Projects

8 YEO TECK GUAN Deputy Group Director, Vehicle & Transit Licensing

9 ROSINA HOWE Group Director, Innovation & Infocomm Technology

10 LEONG KOK HOONG Deputy Group Director, Safety & Contracts

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*Mr Yam Ah Mee was appointed Chief Executive Director of the People’s Assocation on 1 June 2010. Mr Chew Hock Yong joined the LTA as Chief Executive on 1 September 2010.

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11 AMY HING Deputy Chief Executive, Policy, Planning & Corporate

12 MARIA CHOY Group Director, Special Duties

13 YAO CHUAN SAM Deputy Group Director, Road Operations & Community

Partnership

14 JEREMY YAP Group Director, Vehicle & Transit Licensing (Group Director, Policy & Planning from 1 April 2010)

15 LEONG KWOK WENG Deputy Group Director, Innovation & Infocomm

Technology; Engineering

16 DR CHIN KIAN KEONG Group Director, Road Operations & Community

Partnership; Transportation & Ticketing Technology

17 COLIN LIM Deputy Group Director, Policy & Planning (Acting Group Director, Vehicle & Transit Licensing from 1 April 2010)

18 ALICE TAN Group Director, Corporate Services

19 FREDERICK WONG Group Director, Safety & Contracts

20 LEW YII DER Group Director, Policy & Planning (Group Director, Corporate Planning & Research from 1 April 2010)

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organisation chart

Chief ExecutiveYAM AH MEE

Deputy Chief ExecutiveInfrastructure & DevelopmentLIM BOK NGAM

ChairmanMICHAEL LIM

Group DirectorEngineeringPAUL FOK

Group DirectorRail (Thomson & Existing Lines)CHUA CHONG KHENG

Group DirectorRail (Circle & Downtown Lines)SIM WEE MENG

Group DirectorRoad ProjectsYAP CHENG CHWEE

Group DirectorTransportation & Ticketing TechnologyDR CHIN KIAN KEONG

Group DirectorRoad Operations & Community PartnershipDR CHIN KIAN KEONG

Group DirectorSafety & ContractsFREDERICK WONG

DirectorInternal AuditCHEE HUEY MIEN

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Group DirectorVehicle & Transit LicensingJEREMY YAP

Group DirectorPolicy & PlanningLEW YII DER

Group DirectorCorporate CommunicationsTAMMIE LOKE

Group DirectorCorporate ServicesALICE TAN

Group DirectorInnovation & Infocomm TechnologyROSINA HOWE

Group DirectorSpecial DutiesMARIA CHOY

Deputy Chief ExecutivePolicy, Planning & CorporateAMY HING

Corporate SecretaryTANG-YEONG PUI CHENG


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moving together...to shape public transport as your choice modeIn a small city state like Singapore, public transport is the most efficient way for people to get to where they need to go. As such, the LTA is dedicated to improving our public transport system to make it one of the best in the world.

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“After the new station on the Circle Line opens, my wife and I will be able to get around easier and visit more places. This is afterall what enjoying our retirement is about.”Georgie Chng, retiree, Bras Basah resident

MOVINGYOURWORLD

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93.8%In the Public Transport Customer Satisfaction survey conducted in October 2009, 93.8 per cent of respondents said they were satisfied with the overall public transport service in Singapore – an increase of 4.3 per cent from the year before.


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The LTA aims to keep Singapore moving, and an efficient public transport system is key to achieving this. Public transport, whether by rail or bus, is an efficient way of moving large groups of people. When people choose to take public transport, they take pressure off the roads, thus reducing traffic congestion as well as Singapore’s overall carbon footprint. This is why making public transport a choice mode is one of the key pillars of the Land Transport Masterplan (LTMP). To make public transport even more attractive, the LTA will continue to expand the Mass Rapid Transit (MRT) system and improve the bus system. The Public Transport Council (PTC) has also put in place a more equitable fare system where bus and train fares are calculated by the distance travelled, without any penalty for making transfers.

Extending Rail Transit Systems: Circle LineThe opening of 16 stations on the Circle Line has been one of the highlights during the year in review.

The Circle Line opened in two stages.

• May 2009: Five stations – Bartley, Serangoon, Lorong Chuan, Bishan and Marymount – opened one month ahead of schedule. This 5.7km stretch connects the North-East Line at Serangoon station with the North-South Line at Bishan station, facilitating travel between the north-eastern part and the northern part

of Singapore.

• April 2010: 11 stations – Dhoby Ghaut, Bras Basah, Esplanade, Promenade, Nicoll Highway, Stadium, Mountbatten, Dakota, Paya Lebar, MacPherson and Tai Seng – opened. Two of these, Dhoby Ghaut and Paya Lebar, are interchange stations.

To celebrate the opening of the second stage, the LTA organised a preview – the Circle Line Discovery Open House – on 4 April 2010, ahead of the official opening for residents and other stakeholders in those areas. More than 50,000 residents and grassroots leaders attended the event. The LTA also produced a Circle Line magazine highlighting interesting trivia of the 11 new stations.

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This preview event was also an occasion to help the less fortunate. SMRT, Citibank, Geylang Serai Citizens’ Consultative Committee and CityLink Mall generously donated a total of $102,000 to the Circle Line Charity Runway for the LTA Cares fund. This fund helps to meet the transport needs of working adults and students who are financially and physically disadvantaged. The LTA Chief Executive, Yam Ah Mee, and Member of Parliament for Marine Parade GRC and Adviser for Geylang Serai GROs, Associate Professor Fatimah Lateef, together with reigning beauty queens, grassroots leaders and LTA staff, were among those involved in this charity fashion show.

The opening of these 16 Circle Line stations has been a boon to commuters as it speeds up travel, especially between stations on the different radial lines. For example, travelling from Bishan to Paya Lebar MRT station now only takes 13 minutes, less than half the time it took previously. In addition, the Circle Line also reduces the load on City Hall MRT interchange station. Daily ridership on the 16 Circle Line stations today is between 130,000 and 140,000.

Progress on the rest of the Circle Line is going smoothly. Tunnelling for the entire line was completed in August 2009 and the last 12 stations are scheduled to begin revenue service in 2011. These remaining 12 stations are Caldecott, Botanic Gardens, Farrer Road, Holland Village, Buona Vista, One-North, Kent Ridge, Haw Par Villa, Pasir Panjang, Labrador Park, Telok Blangah and HarbourFront. When fully operational, the Circle Line is anticipated to carry close to half a million people each day.


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Extending Rail Transit Systems: Downtown LineThe Downtown Line will be the next major addition to our expanding MRT network. It is a 41.9km line with 34 stations and when completed, will facilitate direct travel from the north-western and eastern parts of Singapore to the Central Business District (CBD) and Marina Bay. It will also support the development of the Marina Bay area. When fully operational, the line is expected to see a daily ridership of around 500,000.

The line is being developed in three stages:

• Downtown Line 1: A 4.3km long line with six stations. It will be linked to the Circle Line at Promenade station and the North-East Line at Chinatown station. Major construction works began in end 2007 and the project is scheduled for completion by 2013. When completed, this line will provide a fast and convenient public transport service within Marina Bay and the CBD.

• Downtown Line 2: A 16.6km line with 12 stations and one depot that will run from Bugis to Bukit Panjang. All major civil as well as mechanical and electrical contracts have been awarded for the construction of Downtown Line 2 and road diversions to facilitate the temporary earth retaining systems have started. The tunnelling works are expected to start in the fourth quarter of 2010. Scheduled for completion in 2015, it will relieve peak-hours road traffic congestion in the Bukit Timah corridor, crowding on the East-West Line and increase accessibility to the CBD and Marina Bay.

• Downtown Line 3: A 21km line with 16 stations, starting from Expo station in the east and ending at a new Downtown Line 1 station near the existing Chinatown station on the North-East Line. Scheduled to be completed by 2017, it will relieve road traffic congestion during peak hours in the eastern region part of Singapore and increase accessibility to the CBD and Marina Bay. It is also expected to reduce crowding on the East-West Line. Preliminary works for the construction of this line, such as soil investigation, condition surveys and planned utilities diversion, have started. Major contracts will be put up for tender in 2010 and major construction is expected to begin in mid 2011.

A prototype of the new trains that will run on the Downtown Line is already in Singapore. It arrived in October 2009, for LTA’s technical evaluation.

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The new trains on the Downtown Line will have improved features such as new seat design, dynamic route map display and newly-designed straphangers. The new trains are also lighter, use less energy and have the ability to recover energy from braking over a larger speed range.

Extending Rail Transit Systems: North-South Line extensionThe North-South Line extension is a 1.6km long, fully underground line that will run southwards from Marina Bay station to the Marina South Pier. The new station at Marina South Pier allows tourists and day trippers heading for the Southern Islands, like Kusu Island and St John’s Island, to get to the pier easily. The new station will also serve the International Cruise Terminal which will be located nearby.

Most of the electrical and mechanical contracts for this extension were awarded in late 2008 and the main civil contract was awarded in December 2009. Construction of this line is scheduled for completion by 2014. An additional five new trains have been purchased for this line extension.

Improving Rail Transit Systems: Jurong East Modification ProjectThe Jurong East Modification Project which involves the construction of an additional station platform and 1.65km of new viaducts is making good progress. The additional viaduct trackways between Bukit Batok/Clementi and Jurong East MRT stations, together with additional trains, will increase capacity on the North-South and East-West Lines.

The Jurong East Modification Project is expected to be completed by May 2011. New trains will arrive progressively in 2011 and will be put into revenue service after testing and commissioning.


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Improving Bus TravelMany people in Singapore rely on the bus to get around. Thus, the LTA is also focused on improving the public bus system for the benefit of commuters.

Boon Lay Integrated Public Transport HubIn December 2009, the LTA took an important step forward in improving bus travel when it opened the Boon Lay Integrated Public Transport Hub. The new air-conditioned bus interchange can hold up to 60 buses with 31 berths for boarding and alighting. At 20,000 sqm, it is the biggest integrated bus interchange built so far and benefits some 150,000 commuters daily.

The new bus interchange is directly linked to Jurong Point 2 shopping centre, which is, in turn, connected to the Boon Lay MRT station. The distance between the MRT station and the furthest bus boarding berth is a mere 190m, less than a four-minute walk.

The new interchange is also designed for wheelchair access with barrier-free entrances and exits.

The Boon Lay Integrated Public Transport Hub is the fourth such hub in Singapore. Similar hubs in operation are at Toa Payoh, Sengkang and Ang Mo Kio. In 2011, another two integrated hubs will open at Serangoon and Clementi.

Over the next decade, the LTA will build more of such integrated interchanges at Jurong East, Bedok, Joo Koon and Marina South.

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The integrated interchanges are an important component of the public transport system because many commuters rely on both buses and MRT. By integrating bus travel with MRT stations, the overall experience for commuters will improve.

Mandatory Give Way to Buses SchemeMaking bus journeys smoother and faster is one way to make commuting by buses more attractive to commuters. To do this, the LTA implemented the Mandatory Give Way to Buses scheme in December 2008. This scheme was designed to make it easier for buses to leave bus bays, thus speeding up overall bus journeys. The scheme’s pilot showed that buses were able to exit bus bays much faster than before. In some cases, it was up to 73 per cent faster.

During the year in review, the LTA has implemented the scheme at 44 bus bays. By the end of 2010, this will be extended to over 100 additional bus bays island-wide.

Improved Service Standards for Bus Services To ensure shorter bus waiting times, the PTC implemented more stringent Quality of Service Standards for basic bus services from August 2009. Under the new requirements, at least 80 percent of bus services have to operate with headways of not more than 10 minutes during weekday peak periods compared to 15 minutes previously.

In addition, at least 90 percent of feeder bus services now have to operate with headways of not more than 10 minutes during weekday peak periods, up from 85 percent.

To meet these new standards, SBS Transit and SMRT have deployed 116 more buses, which operated an additional 263 bus trips during peak periods.

Central Bus Network PlanningIn 2009, the LTA took on the role of central bus network planner to optimise the performance of the entire land transport system. The review of the existing bus network has ended and the draft Bus Route Masterplan has also been completed. Consultations with the various constituencies began in June 2009 and have been completed in April 2010.

Improving Taxi ServiceThe LTA is also committed to improving the taxi service in Singapore and has been working closely with the stakeholders to develop initiatives to raise the level of service. The Authority is reviewing the existing Quality of Service Standards for taxis and will be engaging the taxi industry in this effort. By raising service standards, the LTA aims to improve the overall commuter experience.

In addition, the LTA has been actively working with event organisers for large-scale events such as River Hong Bao, FORMULA 1 SINGTEL SINGAPORE GRAND PRIX and Youth Olympic Games to create temporary taxi points at suitable locations to allow commuters to hail for taxi services in an orderly manner.


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Distance Fares On 3 July 2010, the LTA and PTC implemented a new system for charging fares on public transport that is based on overall distance travelled. Together with the introduction of Distance Fares, the PTC decided to grant a 2.5 per cent reduction in bus and train fares.

With Distance Fares, commuters no longer pay a penalty for making transfers. Commuters will pay the same fare, whether they travel directly or make transfers, for the same distance travelled. Senior citizens and students/children also benefit from distance-based charging as they get discounts of 25 per cent and 50 per cent respectively off the adult fares.

The adult fare structure has an initial fare band of 3.2km, followed by 1km bands, up to 40.2km. This structure reduces large fare jumps. Senior citizens and students/children will pay a flat fare beyond 7.2km. For feeder services, fares will continue to be capped at the first band regardless of distance travelled.

To reach out to all commuters, the LTA embarked on an extensive public education programme that included publishing advertorials in key English and vernacular newspapers. Messages were also aired on key radio channels and via LTA Traffic News. In addition, brochures and posters were distributed to community centres, grassroots residential committees, schools, bus interchanges and MRT stations. Posters were also placed at the platform screen doors of all underground MRT stations to educate commuters a they wait for their trains. Commuters also learnt about Distance Fares from the posters displayed in all buses and at more than 4,000 bus stops across the island. A step-by-step instructional video on the new online Fare Calculator was produced for regular screenings at all bus interchanges and MRT stations.

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In addition, about 20,000 commuters learnt how to calculate their fares with the online Fare Calculator at roadshows held over three weekends (from 19 June to 4 July) at high-traffic bus interchanges and MRT stations. The roadshows also featured exhibition panels, posters, brochures and games to educate the public on Distance Fares. LTA, PTC, SBS Transit and SMRT staff were stationed on-site to facilitate.

Public Transport Customer Satisfaction Survey The LTA’s commitment to making public transport a choice mode is bearing fruit. In the Public Transport Customer Satisfaction survey conducted in October 2009, 93.8 per cent of respondents said they were satisfied with the overall public transport service in Singapore. This is up by about 4 percentage points from 89.5 per cent the year before.

The overall satisfaction rating for public transport services also improved to 7.4 from 7.1 the year before. The ratings for overall satisfaction for buses and rail have also improved.


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moving ahead with you...

The LTA continually explores new and innovative ways to manage road usage. We expand the road network. We improve road capacity. We regulate road use. It is this relentless pursuit that enhances the commuting experience on the roads.

to keep your journeys smooth

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MOVINGYOURWORLD“The Marina Coastal Expressway will offer better connectivity for our residents to the Marina Bay financial and entertainment hub as well as other parts of Singapore.”David Ong, PBM, Chairman of Kreta-Ayer-Kim Seng Citizens’ Consultative Committee

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In 2009, there were more than 27,000 off-peak cars in Singapore, a nine-fold increase over a five-year period. The Off-Peak Car scheme serves to support the LTA’s objective to better manage congestion during peak periods.

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A critical component of Singapore’s economic success is an extensive and smooth-flowing road network. Roads allow the transportation of people and goods around the country, enabling work, commerce and play. Congested roads reduce the value of this network as travel time becomes longer than it needs to be. The LTA is committed to keeping Singapore moving and works towards minimising road congestion by improving road capacity and better managing road usage.

During the year in review, the LTA completed a number of significant road projects. Apart from adding new roads, the LTA is also constantly looking at how to better manage road usage and vehicle population growth rate.

Widening of the Central ExpresswayThe Central Expressway (CTE) is a vital expressway that connects the city to the north and north-eastern parts of Singapore such as Woodlands, Yishun, Hougang and Punggol.

To improve the CTE and to cater for future growth in traffic demand, the LTA has embarked on a major programme to improve and widen the stretch of the CTE between Bukit Timah Road and Yio Chu Kang Road. Construction works on the project has been ongoing since February 2008.

The first phase of this project, involving the widening of the CTE between Ang Mo Kio Avenue 1 and Ang Mo Kio Avenue 3, was completed in August 2009. The second phase of the project, which involves widening other sections of the CTE between Bukit Timah Road and Yio Chu Kang Road, is ongoing. This includes the widening of seven existing flyovers and two vehicular bridges as well as the construction of two new flyovers between the PIE and Braddell Road Interchange.

When the entire project is completed by the end of 2011, there will be four continuous lanes in both directions of the CTE between Bukit Timah Road and Yio Chu Kang Road.

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Marina Coastal Expressway The Marina Coastal Expressway (MCE) is a 5km long, dual five-lane expressway, which includes 3.6km of tunnels and two ventilation buildings. When completed in 2013, it will be the tenth expressway in Singapore.

The MCE joins the Kallang-Paya Lebar Expressway (KPE) and the East Coast Parkway (ECP) in the east to the Ayer Rajah Expressway (AYE) in the west, with direct connections to the Marina South and Straits View areas.

The groundbreaking ceremony took place in April 2009 and the work is proceeding as planned. During the year, ground improvement and temporary earth retaining systems were installed and bulk excavation has begun. Stage 1 cofferdam construction of the undersea tunnel has been completed. Works on building the seawall at Marina Wharf has also begun, as have reclamation works at Marina East.

Four major system-wide contracts for the MCE were awarded in 2008, and design work is now ongoing. Tenders for three remaining major system-wide contracts were subsequently awarded in May 2010.

Upgrading of Woodsville Interchange The upgrading of Woodsville Interchange, located at the intersection of Serangoon Road, Upper Serangoon Road, MacPherson Road and Bendemeer Road, is progressing on schedule.

All civil, mechanical and electrical designs have been completed. The diaphragm walls that form the road tunnel walls are also done. In early 2010, traffic lanes were realigned and diverted to allow bulk excavation for the road tunnel construction to take place. The construction of a new flyover started in July 2009 and is scheduled for completion this year.


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Construction of the Sentosa Gateway TunnelThe LTA is building a new road tunnel from Sentosa to Keppel Road and Kampong Bahru Road to meet the expected growth in traffic demand as the Sentosa-Harbourfront area continues to develop.

This tunnel will connect outbound traffic from Sentosa Island directly to Kampong Bahru Road and Keppel Road, bypassing the busy Sentosa Gateway/Telok Blangah Road and Telok Blangah Road/Kampong Bahru Road traffic junctions. When completed, motorists travelling through these two junctions into Sentosa or to the other developments in the area can expect a smoother journey, while outbound traffic from Sentosa can enjoy a

direct connection to the ECP via Keppel Road or the AYE via Lower Delta Road using the completed tunnel.

The LTA has completed an advance road diversion along Sentosa Gateway to create space to facilitate the construction of the tunnel. Major construction works for the road tunnel are expected to begin by 2011, with the tunnel scheduled for completion by end 2015.

Concurrent with the tunnel construction, the LTA will also widen Lower Delta Road from two lanes to three lanes in both directions, between Kampong Bahru Road and the AYE, and upgrade the AYE/Lower Delta Interchange to allow motorists from Lower Delta Road (north-bound) to connect directly to the AYE (city-bound).

The LTA will continue to work with the precinct stakeholders such as Sentosa Development Corporation, Vivo City, St James Power Station and fellow government agencies to formulate traffic operation plans to closely monitor and manage traffic conditions.

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Bartley Road Extension In January 2010, the LTA opened the 1.9km long dual two-lane viaduct that provides motorists with a direct connection from Bartley Road East to Bartley Road. The viaduct spans across Airport Road, Hougang Avenue 3 and Upper Paya Lebar Road.

The completion of the Bartley Viaduct marks the overall completion of the Bartley Road extension project which started in 2000. The entire Bartley Road extension project stretches 4.5km. It includes a viaduct connecting Kaki Bukit and Tampines Avenue 10 that has been opened to traffic since December 2003, as well as the Upper Paya Lebar Underpass that has been opened to traffic in March 2009. As part of the project, a new road, Bartley Road East, which runs parallel to the viaduct, has also been opened to traffic.

With the completion of the Bartley Road extension project, motorists from Tampines and Bedok towns will now have a direct link to the central region via Bartley Road and Braddell Road. This new direct central-east connection provides an alternative for motorists currently using the Pan-Island Expressway (PIE) and will also benefit motorists travelling to the Kaki Bukit industrial area.

Upgrading of West Coast Highway/Clementi Road JunctionIn February 2009, works began on the construction of a dual three-lane flyover at the junction of West Coast Highway and Clementi Road. It is expected to be completed by the third quarter of 2011.

With the new flyover, motorists on West Coast Highway will be able to bypass the junction as they head towards Jurong Town Hall Road or the city. In addition, two sheltered pedestrian overhead bridges will be built along West Coast Highway, near Waseda Shibuya Senior High School and Singapore Bible Baptist Church respectively. The pedestrian overhead bridges will enable residents in the area to cross West Coast Highway safely.


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Construction of the Marina Bayfront BridgeThe Marina Bayfront Bridge project was completed and opened to traffic just before the official opening of the Marina Bay Sands Integrated Resort. This project consists of a vehicular bridge, a pedestrian bridge, as well as a riverside boardwalk beneath both the pedestrian bridge and the vehicular bridge at the north shore.

The dual three-lane vehicular bridge, which also has two pedestrian walkways, spans across Marina Bay from Raffles Avenue/Temasek Avenue junction to Bayfront Avenue which runs through the Marina Bay Sands Integrated Resort. The pedestrian bridge provides a key pedestrian link between the north shore of Marina Bay (Raffles Avenue) and the Marina Bay Sands Integrated Resort at the south. It also acts as a viewing platform for events in and around Marina Bay.

FORMULA 1 SINGTEL SINGAPORE GRAND PRIX Since the inaugural FORMULA 1 SINGTEL SINGAPORE GRAND PRIX was first held in 2008, further road improvement works were carried out at the pit entry and pit exit area as well as along Raffles Boulevard. The whole of Raffles Boulevard was resurfaced over a six-day period with minimal disturbance to surrounding stakeholders and the entire race track was inspected and certified fit for race by Fédération Internationale de l’Automobile (FIA).

During race days, an LTA team was on standby for urgent repairs to the race track. In addition, officers were mobilised to plan and execute daily road opening and closing operations for traffic flow along Nicoll Highway, Esplanade Drive, Raffles Avenue, Raffles Boulevard and roads within the circuit park during the race week. For 2009, the road closure period was reduced to just seven days, down from the12 days the year before, bringing greater convenience to motorists and stakeholders in the vicinity. Moving forward, the LTA will work towards further reducing inconvenience to the affected stakeholders and improving the overall experience of the event.

Photo courtesy of Singapore Tourism Board / Photographer: Masakazu Miyata

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Other Key Road Improvement Projects The LTA has made a number of road improvements during the year throughout Singapore. These include:

• The completion of improvement works along Paterson Road and Scotts Road in January 2010. Works included realignment of Paterson Road and Orchard Boulevard junction, realignment of Paterson Road, Orchard Road and Scotts Road junction, and widening and improvement of Draycott Road, Scotts Road and Stevens Road junction;

• The upgrading of the road system leading to the Sentosa-HarbourFront area in December 2009. Sentosa Gateway and stretches of Telok Blangah Road and Kampong Bahru Road were widened by an additional lane in both directions;

• The completion of a new 400m long single lane two-way road off the CTE slip road to Ang Mo Kio Ave 1 (city-bound) in August 2009, to serve the foreign worker dormitory at the former Serangoon Garden Technical School premises at Burghley Drive; and

• The completion of a two-lane road to Pasir Ris Central in front of White Sands Shopping Centre in May 2009.

Improving Travel Experience for Road UsersApart from adding new roads and expressways, the LTA has also been involved in other projects that improve the experience for road users. For example, the LTA completed a feasibility study of having a radio station dedicated to traffic news. The study recommended that a dedicated radio station should be a long-term goal. To provide motorists with reliable and accurate information about traffic conditions, the LTA currently broadcasts traffic news on various existing radio stations.


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Improvements to the Off-Peak Car SchemeThe Off-Peak Car (OPC) scheme is designed as an option for car owners to pay lower taxes but usage is restricted to 7 am to 7 pm from Mondays to Fridays, and 7 am to 3 pm on Saturdays and the eve of New Year, Lunar New Year, Hari Raya Puasa, Deepavali and Christmas.

During the year, the LTA enhanced the OPC scheme to make it more convenient and attractive so as to encourage more car owners to opt into the scheme.

Firstly, the LTA implemented the electronic or e-Day Licence System in November 2009. To use the OPC and Weekend Car (WEC)1 during the restricted hours, owners now only need to purchase the e-Day Licence through the Internet, at AXS stations, and via SMS, in addition to the existing channels. Paper Day Licences are no longer used. For greater convenience, car owners have up to the end of the following day after using their OPCs or WECs to purchase the e-Day Licence. This means that OPC/WEC owners do not have to purchase the licence in advance, enabling last minute travel decisions.

In January 2010, the LTA revised the OPC Scheme to allow unrestricted usage on Saturdays and the eves of New Year, Lunar New Year, Hari Raya Puasa, Deepavali and Christmas. Correspondingly, the annual road tax discount was reduced from $800 to $500, subject to a minimum annual road tax of $70 instead of the previous $50. Existing OPC owners can opt to convert to the revised scheme to enjoy extended usage hours with the accompanying road tax adjustments.

Owners of normal cars who convert to the revised OPC Scheme will also enjoy a cash rebate of up to $1,100 for every six months the vehicle remains as an OPC, until it reaches 10 years old.

From January to June 2010, 53 per cent of OPC owners converted to the revised OPC scheme, and 1,357 non-OPC car owners have opted to convert to the revised OPC scheme. This brings the total number of OPCs to 47,224, a nine-fold increase over a five-year period. OPCs make up about 9.5 per cent of the total car population in end 2009. The OPC scheme is an example of how the LTA has successfully balanced the desire of individuals to own cars with the need to keep roads congestion-free.

Improved Methodology for Vehicle Quota SystemThe Vehicle Quota System (VQS) is what the LTA uses to manage the vehicle growth rate in Singapore. For some time, the LTA has been studying the VQS to see how it can be improved. The LTA has completed the review, and in April 2010, it adopted the new methodology of recycling the Certificate of Entitlement (COE) quota from the actual vehicle deregistration in the most recent six-month period back into the system. This eliminates the need to make any corrections due to any under- or over-projections. In future, the recycling period could be shortened to make the system even more responsive. This new approach creates a more responsive VQS that can adjust its supply quickly to any change in vehicle deregistration patterns.

The VQS and COE systems are effective tools that allow the LTA to better manage vehicular growth.

Introduction of a Second Generation In-Vehicle UnitThe LTA has introduced a new in-vehicle Unit (IU), designed to accept both the existing NETS CashCash and the new CEPAS-compliant cards. This provides motorists with more choices with regard to the type of payment cards to use. Presently, these cards are available from NETS or EZ-Link.

The rollout of the new IU began in September 2008 with motorcycles, and progressively extended to other classes of vehicles in the following months. From June 2009, all newly registered vehicles are fitted with the second generation IUs.

1 The Weekend Car (WEC) scheme was first introduced on 1 May 1991 to allow people to own cars at lower cost without contributing to traffic congestion on the roads. A separate Certificate of Entitlement (COE) category was allocated for WECs. The Off-Peak Car (OPC) scheme replaced the WEC scheme from 1 October 1994.

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Support for National EventsThe LTA played an important role in ensuring smooth traffic during large-scale national events such as the 2009 FORMULA 1 SINGTEL SINGAPORE GRAND PRIX, the National Day Parade, the Asian Youth Games, and various road runs. In total, the LTA managed 90 such events on the roads in Singapore in 2009 and leveraged on traffic management solutions such as the area-wide computerised traffic light system (GLIDE), traffic monitoring CCTVs and EMAS electronic sign displays.

For the inaugural Singapore Youth Olympic Games (YOG) in August 2010, the LTA implemented the Youth Olympic Lanes along key YOG routes around Singapore to ensure that athletes and officials could be transported between Games venues in a timely manner. A publicity programme was put in place to educate motorists on this new transport scheme. The LTA also organised a Youth for Transport art competition between April and June 2010, which saw an overwhelming response of close to 4,000 entries.

Curbing Illegal AdvertisementsTo reduce the number of illegal advertisements pasted onto street furniture, the LTA worked with a paint specialist to come up with a paint that repels commonly used adhesives. A trial was carried out in July 2009 on 72 columns at the Jurong East MRT linkway and was found to be effective. It was subsequently extended to hot spot areas at Sims Avenue, Geylang Road and Marine Parade. This will also be implemented in other hot spots in time to come.


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moving barriers...to meet your diverse needsAt the LTA, we listen to you as your needs are our priority. We also consider the needs of future generations and ensure that our actions conserve the environment.

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MOVINGYOURWORLD“We’ve been waiting for this (ramps at Khatib MRT station). It makes a lot of difference for my mum because it is now more convenient and safe for her.”Mr Foo, son of an 85-year old Nee Soon South resident

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The LTA actively engaged stakeholders and the public face-to-face in more than 450 sessions. This comprised briefings, meetings, house visits, site visitations and various community outreach events.

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The Land Transport Masterplan recognises that Singapore has a diverse population with people of differing abilities and needs.

As such, the LTA has been working to ensure that the public transport system is accessible to all, including the elderly, the wheelchair-bound, the visually handicapped, parents with strollers and pregnant women.

In addition, the LTA recognises that apart from cars, buses and the MRT, there is a growing public desire to use bicycles. As a means of transportation, cycling is a more environmentally-friendly, cost-effective and healthier mode of transport. The LTA believes that the facilitation of intra-town cycling to and from transport nodes like MRT stations is a good way to integrate cycling with public transport and will help to reduce traffic congestion pressures at the margins.

The LTA views environmental sustainability as an important goal. It has taken various steps to support this, such as allowing the use of recycled materials in road construction and encouraging people to switch to green vehicles.

Increasing Wheelchair AccessibilityAs Singapore’s population ages, the mobility needs of the elderly and wheel-chair bound will need to be considered. Anticipating this, the LTA is continually working to make the public transport system even more elderly and disabled-friendly.

For example, all the Circle Line stations are accessible to the wheelchair-bound, the visually handicapped and the elderly. Wide fare gates allow wheelchairs to pass through while lifts at the entrances and platforms reduce the amount of walking needed. All stations are also equipped with handicapped-friendly toilets, and station drop-off and pick-up points have ramps to accommodate wheelchair-bound passengers.

Similarly, at the new Boon Lay bus interchange, all entrances and exits of the interchange are barrier-free. Last year, the LTA also upgraded Tampines Bus Interchange and Yio Chu Kang Bus Terminal with barrier-free accessible facilities.

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Using Recycled Waste for Road ConstructionIn an effort to be more environmentally friendly, the LTA will be changing its road construction specifications to allow the use of recycled waste materials as an alternative to natural raw materials such as granite aggregates in road construction. The LTA had done many tests, and actual on-site trials were carried out which affirmed that recycled materials are suitable to be used for road construction.

Currently, most roads use a mixture of bitumen and natural granite aggregates. With the change, contractors constructing new roads will be able to use materials such as Reclaimed Asphalt Pavement which is a processed construction waste material obtained from milling defective roads, and Incineration Bottom Ash which is a residue from the incineration of household and industrial waste.

By using recycled materials, the LTA is expecting to reduce the use of natural raw materials by up to 140,000 tons per year. This will significantly reduce the environmental impact of road construction.

To enable the wheelchair-bound to use the bus system, the LTA is continuing to coordinate the rollout of wheelchair accessible buses (WAB). In the last year, 29 more WAB services were launched, bringing the total number of such services to 51.

As of July 2010, more than 36 per cent of all public buses are wheelchair-accessible, close to our goal of 40 per cent by 2010. By 2020, the LTA’s aim is to have only wheelchair-accessible public buses plying Singapore’s roads.

Green Man Plus In October 2009, the LTA implemented a pilot programme to allow the elderly more time to cross the road at selected pedestrian crossings. Called Green Man Plus, senior citizens need only tap on the card reader at the pedestrian crossing using their CEPAS-compliant senior citizen concession cards to extend the green-man crossing time.

So far, public feedback has been positive and the LTA is currently looking into expanding the programme to more pedestrian crossings, especially in estates where there is a high proportion of elderly people. The LTA is also studying ways to extend the programme to the physically disabled.


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Promoting Green VehiclesGreen vehicles like petrol-electric and electric cars create less pollution and have lower carbon emissions. The LTA is proactively taking steps to make green vehicles more popular in Singapore. In 2009, the LTA, together with the relevant government agencies, announced that the Green Vehicle Rebate (GVR) has been extended for another two years till December 2011.

Under the GVR, new car owners get an Additional Registration Fee (ARF) rebate of 40 per cent on the Open Market Value (OMV) of their car at the point of registration if the vehicle is a petrol-electric, electric, petrol-CNG or CNG-powered car.

Owners of new petrol-CNG, petrol-electric, electric or CNG-powered buses and goods vehicles will get an ARF rebate of five per cent on OMV, while owners of new electric motorcycles or scooters will get 10 per cent.

The Special Tax exemption for CNG and petrol-CNG cars has been extended for another two years until end December 2011. From January 2012, such cars will not be subjected to the Special Tax, although bi-fuel and CNG-powered cars will face a fuel tax at the pump.

Promote Cycling as a Green and Energy-Efficient Mode of TransportationIn line with the National Cycling Plan, the LTA has been facilitating the development of dedicated off-road intra-town cycling paths in towns where there is a strong community support and interest in cycling.

Construction of dedicated cycling paths in Tampines started in early 2010, and the first 1.2km stretch in Tampines was launched on 18 July 2010. Works for the cycling paths in all five towns – Tampines, Yishun, Taman Jurong, Pasir Ris and Sembawang — are expected to be completed by 2012.

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In addition to these five HDB towns, the LTA will develop dedicated cycling paths in Changi-Simei and Bedok towns which will progressively be implemented by 2014. These cycling paths complement the existing cycling infrastructure within these HDB towns and will facilitate intra-town cycling to transport nodes and key local amenities.

Besides developing cycling paths in HDB towns, the LTA has been working with other government agencies to implement a network of cycling paths in Marina Bay. This is one of the initiatives proposed under the Sustainable Development Blueprint announced in 2009, to plan for an overall sustainable transport system in Marina Bay. The cycling network in Marina Bay will be developed in phases, in tandem with the development of the area. By 2014, cyclists can look forward to 16km of cycling paths within Marina Bay. The remaining cycling network in Marina Bay will be put in place as the area is developed further.

The LTA is also working closely with public transport operators to support the cycling infrastructure. Between May and August 2009, 30 two-tier bicycle racks were installed at Pasir Ris station on a trial basis, which was an SMRT initiative supported by the LTA. The trial was successful, and another 211 racks were subsequently installed by SMRT in May 2010. In all, the LTA and SMRT have added a total of 687 bicycle racks at Pasir Ris, Tampines and Yishun.

In November 2009, the LTA amended the Rapid Transit Systems Regulations to allow foldable bicycles on the MRT and buses. Today, foldable bicycles are allowed on the MRT and buses during off-peak periods on weekdays and all day on weekends and public holidays.


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Listening to the PeopleTo create a people-centred land transport system, the LTA believes that open communication between the LTA and stakeholders like residents, businesses, commuters and motorists is vital.

That is why the LTA has expanded efforts to reach out to the community. Whenever major construction work is underway, the LTA actively engages the affected stakeholders to inform them what to expect, and to explain what is done by the LTA to alleviate the inconveniences such as noise and dust. Depending on the milestones of each rail and road projects, appropriate tools and channels of communications were deployed to keep in touch with our stakeholders. In the year in review, the LTA produced an informative fact sheet on the new Downtown Line 2, four issues of project brochures, seven newsletters and seven flyers for the other on-going projects. These were distributed to households and businesses within

a 400m radius of the project location. In addition, about 200 circulars were sent out. The LTA also interacted with the stakeholders face-to-face in at least 300 briefings, meetings and house visits, and engaged them during the 15 site visits to LTA construction sites.

To supplement these efforts, the LTA launched the inaugural e-News “NoticeBoard” in October 2009. This e-newsletter was emailed to more than 1,000 stakeholders. The second issue of the e-newsletter was sent to 1,300 stakeholders in February 2010.

Apart from project-related communications, the LTA also has a community outreach programme to foster close relationships with grassroots leaders and grassroots advisers. During these specially-arranged sessions, the LTA explains the Land Transport Masterplan as well as other transport infrastructure plans and initiatives relevant to particular constituencies. Last year, the LTA conducted 11 closed-door and nine open-door sessions.

As part of our efforts to tap on the grassroots network, the LTA participated in more than 120 community events such as Town Day, carnivals, community forums and dialogues to reach out to the local communities and share LTA’s public education programmes such as promoting public transport and traffic and road safety matters. The

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LTA also received and handled about 300 feedback per month from grassroot leaders.

In addition, the LTA engaged private estate residents through their Neighbourhood Committees (NCs) to promote proper and safe use of road facilities within their neighbourhoods. In November 2009, a private estate sharing session “Towards a Liveable Neighbourhood” was organised and attended by 150 grassroots leaders from the Citizens Consultative Committees and NCs.

To ensure that LTA staff and contractors of major road and rail projects are suitably prepared to deal with matters relating to the public, the LTA conducted a workshop on community engagement and stakeholders management for 60 participants in March 2010. This workshop helped equip project teams and contractors’ senior public relations officers with the relevant skills and served as a platform to share best practices.

The LTA also receives a high volume of feedback each year from the public. During the calendar year 2009, the total feedback count reached close to 2 million. In addition, the LTA received almost 750,000 calls and emails last year, mainly related to fines, appeals, licensing issues and road tax.

Given the large amount of feedback that the LTA receives, the Authority upgraded the feedback system to manage feedback in a more user-friendly and efficient manner. The Enterprise Feedback Management System came online in June 2009 and its new features include better sorting and routing capability, enhanced reporting, and improved formatting.

To help the LTA communicate more effectively with the public, the Authority formed the Friends of LTA group. In 2009, this group increased from 100 to 250 people. These members come from a wide cross-section of the society, including retirees, students, working professionals and homemakers. They have taken part in engagement programmes, surveys, opinion polls and focus group discussions. Increasingly, the LTA turns to this group to gauge public reaction to new policies before they are announced.


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moving with innovation...to keep you safe and connectedEffective use of technology enables the LTA to continually improve the land transport system, making it even safer and more hassle-free for you.

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MOVINGYOURWORLD“I am glad to know that the LTA uses technology to make my journeys more convenient. I find online and mobile services such as MyTransport.SG and Google Maps very useful.”Cheryl Tan, Marketing Executive, Tampines resident

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The LTA installed10,647 safety bollards at various bus stops in Singapore. This is one of many measures undertaken by the LTA to enhance commuter safety.

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As an agency responsible for massive public infrastructure programmes, the LTA places a strong emphasis on safety.

Worker safety at our work sites is a key focus of the LTA. The LTA continually drives home the safety message and shares its pervasive safety culture with its contractors. In 2009, the theme of the 11th Annual Safety Award Convention was “Safety Culture – Leading the Subcontractors towards Safety Excellence”. This reflects the LTA’s commitment to sharing the safety culture across all levels of the workforce in construction sites.

The LTA’s efforts to promote safety excellence have also been recognised by various organisations. The LTA was accredited by the Workplace Safety & Health (WSH) Council as a bizSAFE Mentor and bizSAFE Service Provider.

A DuPont safety audit placed the LTA among the top five per cent of organisations in the world for safety excellence. The LTA’s TotalSAFE programme, a comprehensive safety management system and project safety review process, won a distinguished award at the Minister’s Innovation Awards 2009.

Making Roads Safer for Motorists and PedestriansApart from construction safety, the LTA has also made road safety a priority through robust infrastructural design and provisions. It is because of this philosophy that the KPE has been ranked among the world’s best tunnels by the prestigious European Tunnel Assessment Programme, in terms of both design and safety.

The traffic patterns along existing roads are also constantly reviewed to reduce congestion and improve road safety. Last year, the LTA implemented about 1,000 traffic schemes around Singapore to this effect. For example, along Serangoon Avenue 3, the zebra crossing was changed to a signalised pedestrian crossing, providing students with a safe crossing while allowing vehicles coming out from the car park to clear the crossing easily. Dashed pedestrian crossing lines have also been extended to many other signalised pedestrian crossings at junctions and mid-blocks. These lines serve to better differentiate the designated crossing area for pedestrians and the stop line for vehicles.

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Other traffic schemes that have been implemented to improve road safety include:

• Extending the pedestrian crossing ahead markings to six additional locations;

• “Pedestrian Crossing Signs” on flashing beacons poles for zebra crossings at expressway exits and entrances and along roads with 70 km/h speed limit;

• Pedestrian friendly curve alignment markers at eight locations where pedestrian usage is high;

• “Your Speed Signs” at three locations;

• Traffic calming markings at six additional locations;

• Flexible posts at two locations to make the crash cushions more conspicuous; and

• Wavelines at two locations to better delineate road bends.

The LTA implemented a number of other engineering measures to reduce accidents at places where road accidents occur more frequently. During the year in review, the LTA studied the causes of 150 fatal accident cases together with the Traffic Police, identified 19 accident “Black Spots”, and conducted road safety assessments for 24 roads. Appropriate engineering countermeasures have been proposed and implemented at certain locations. For example, to reduce accidents involving self-skidding motorcyclists, the LTA used high skid-resistant materials to resurface stretches of road such as along the PIE near Mount Pleasant Flyover (both directions), portions of the Bukit Timah Expressway (BKE)/Seletar Expressway (SLE) and Kranji Expressway (KJE)/BKE interchanges. It is also adjusting the super-elevation at the PIE (Changi) near the Mount Pleasant Flyover.

Over in the CTE tunnels, the LTA has completed a study that showed that it is feasible to reduce lighting level at night, while maintaining road safety. This reduction was implemented in May 2009 and will help the LTA save about $143,000 a year due to the reduced electricity consumption.

To enhance safety on the roads, the LTA completed the installation of auto-reclosers at all traffic lights. These auto-reclosers automatically restore traffic lights if they fail because of a power outage due primarily to lightning strikes. As a result, the LTA reduced the power tripping faults of traffic lights by 99.3 per cent.


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Despite the various infrastructural provisions, road safety is a shared responsibility and requires the close co-operation of various road users. On this front, the LTA engaged schools and communities to share best practices on road safety. For instance, about 90,000 road safety information packages were delivered to Primary 1 and 2 students in the past year. The LTA will continue to work closely with the Traffic Police (TP), the Singapore Road Safety Council, and the community to make the roads safer for all.

Improving Safety of Workers on LorriesIn 2009, a workgroup co-chaired by the LTA and the Ministry of Manpower (MOM) completed its review on measures to further enhance the safety of workers transported on the carriage deck of lorries. Following this review, the LTA implemented a series of measures to further enhance the safety of workers who need to travel on lorries in the course of their work.

From 1 September 2009, the passenger seats in the lorry’s cabin must be occupied before workers can be carried at the rear carriage deck of lorries. In addition, the maximum allowable height of seated workers was lowered, penalties and enforcement for non-compliance of the safety measures were stepped up, and the LTA’s hotline was opened for the public to report non-compliance. All lorries registered from 1 January 2010 have to be fitted with canopies and higher side railings if they are to be used to carry workers on the carriage deck.

While the safety measures in place have generally been effective, the LTA continued to monitor the situation closely. In June 2010, the LTA further consulted other government agencies and industry stakeholders and decided to bring forward the implementation dates of the remaining measures, originally planned to be implemented on 1 September 2012.

By 1 February 2011, light lorries registered before 1 January 2010 and used to carry workers will have to be fitted with canopies and higher side railings. Heavy lorries registered before 1 January 2010 and used to carry workers will need to comply by 1 August 2011. Also, from 1 August 2011, the minimum deck space requirement per seated worker will be doubled from 0.372 square metres to 0.744 square metres.

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The LTA will continue to work with the TP to explore the use of technologies and devices to better control speeding by lorries used for carrying workers, and impose heavier penalties on the employers and the drivers for violation of vehicle safety rules. The LTA, TP and MOM, together with industry stakeholders, will continue public education efforts on road safety, as well as develop targeted programmes such as safety talks, videos and posters for various stakeholder groups to raise awareness of the safety regulations for lorries carrying workers.

Enhancing Safety of Passengers on board Small BusesTo improve safety in school buses, the LTA introduced regulations that mandate seat belts to be installed in small buses with a seating capacity for 15 passengers or less, and with maximum laden weight not exceeding 3,500kg.

From 1 April 2009, all new small buses registered must have forward-facing seats with retractable three-point seat belts. In addition, all existing small buses that transport school children need to have forward-facing seats with retractable three-point seat belts by 31 December 2011. All other existing small buses are given up to 31 December 2013 to comply with the new seat belt requirements. As at end March 2010, close to 50 per cent of the existing small bus population have been retrofitted.

Improving Safety at Bus StopsDuring the year in review, the LTA installed 2,220 safety bollards at 508 higher risk bus stops such as those without bays and with high commuter traffic. This will provide protection for waiting commuters at bus stops from errant vehicles. As of March 2010, the LTA installed a total of 10,647 safety bollards at 2,440 bus stops around Singapore.

To alert drivers to the presence of bus stops, the chevron areas at the bus stop separators were paved red at four additional bus stops along the Ayer Rajah Expressway. The red pavement makes it more conspicuous and discourages motorists from entering the bus stop separator along such high-speed roads.


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Installation of Half-Height Platform Screen Doors at Elevated MRT Stations Safety at MRT stations is vital. To improve safety, the LTA installed half-height platform screen doors at selected elevated MRT stations. A pilot project to install these screen doors at Yishun, Pasir Ris and Jurong East stations was completed in December 2009.

With the knowledge and experience gained from the pilot, the LTA will progressively roll out the installation of these doors at the remaining 33 elevated MRT stations. This project is expected to be completed by 2012.

Improving Security of Rapid Transit Systems A video surveillance system is another security feature that is implemented at MRT stations and trains. The installation, testing and commissioning of the video surveillance system were completed in January 2010 for high priority stations on the North-South, East-West and North-East Lines. The installation for the remaining stations on the North-East Line was completed in June 2010 while that for the remaining stations on the North-South and East-West Lines are expected to complete by July 2011.

The contract for the installation of the surveillance system in the trains on the North-South and East-West Lines was awarded in July 2009. The project is currently at the system design stage, with the pilot project scheduled to be completed by end 2010.

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InnovationTo achieve the goals of the Land Transport Masterplan, innovative use of technology is critical. By leveraging on information technology, the LTA improves its services and arms motorists and commuters with information to help them make better informed travel decisions.

Land Transport Innovation FundThe Land Transport Innovation Fund launched in 2008 has funded various leading foreign and local partners, including academic institutions, for in-market experimentations and research on advanced technologies that support the LTA’s key areas of focus.

One of the significant in-market experimentations is the joint research and development to improve the accuracy of bus arrival time forecasts with IBM Watson’s Research Lab.

In another drive to promote green transportation, the LTA co-funded the development of fuel-cell bus with Nanyang Technological University (NTU). The experiment uses hydrogen gas as the fuel source which emits zero carbon-dioxide. The green bus was successfully deployed during the inaugural Youth Olympic Games to ferry participants around the Youth Olympic Village.

World’s First Nationwide Traffic and Transit Information on Google MapsIn November 2009, the LTA in collaboration with Google launched the world’s first nationwide traffic and transit information on Google Maps (www.maps.google.com.sg/transport).

This integrated travel advisory tool enables the public to plan their journeys on public and private transport modes. Commuters will be able to get information on their travel routes based on the shortest time to reach their destination. In addition, motorists can now make more informed choices on the quickest and most convenient route for their journeys.

New e-Navigation Services at ONE.MOTORING PortalOver and above the current suite of e-services available at ONE.MOTORING portal, the LTA introduced a number of new e-navigation services such as real-time parking lot availability and wider traffic camera coverage. Advanced navigation and search features were also added for the convenience of motorists as they search for real-time information through the interactive map. At the same time, ONE.MOTORING adopted a more vibrant and dynamic look-and-feel.


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Launch of MyTransport.SG to provide Timely Information to Road UsersThe MyTransport.SG offers the public easy access to an array of transit and traffic information services via handphones and PDAs. Motorists can retrieve information on road conditions, Electronic Road Pricing (ERP) locations and rates, parking availability in town and locations of Park & Ride car parks. Commuters can search for bus services at bus stops as well as locate premium bus services, MRT and LRT stations and taxi booking numbers.

Enhanced Version of PublicTransport@SG PortalIn July 2009, the LTA unveiled a refreshed version of the public transport portal that was first introduced in October 2008. The refreshed portal, PublicTransport@SG, has enhanced navigation and usability. It now attracts an average of 600,000 page views per month and won a merit award at the Minister’s Innovation Awards in 2009.

The portal is a one-stop gateway for transport-related information. The interactive island-wide map available at the portal is integrated with public transport information such as bus service routes, MRT and LRT system maps, Park & Ride services and real-time bus arrival information.

Launch of Mobile Version of PublicTransport@SG portalIn August 2009, a mobile version of the PublicTransport@SG portal was launched. This mobile version delivers public transport information to people on the go via their mobile phones.

Some services were optimised for use on mobile devices, such as real-time bus arrival information covering the western academic belt region as well as the bus stops fitted with bus arrival panels found across Singapore. Bus, MRT, and LRT route information are also available for download and viewing. On average, there are 5,000 page views for PublicTransport@SG Mobile every month.

Launch of SafeJourney website to Engage Youth on Public Transport Security IssuesAs part of the Public Transport Security Committee, the LTA developed a website for upper primary and lower secondary school students to learn about public transport security. The website at www.safejourney.sg was launched in June 2009. The LTA spearheaded the development, operation and maintenance of this website.

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Extending Parking Guidance System to more locationsIn August and October 2009, the LTA expanded the Parking Guidance System (PGS) to the Orchard and HarbourFront areas to enable motorists to find available parking lots in the area. Some 11 PGS information panels were installed on major roads leading to the Orchard area while four panels were installed around roads leading to the HarbourFront area.

Extending CEPAS use beyond public transportDuring the year in review, the LTA successfully upgraded the Electronic Road Pricing system to have its second-generation IU work with all CEPAS-compliant cards in addition to the existing NETS CashCards.

The LTA assumed the role of a transport acquirer and has been working closely with car park operators to upgrade their Electronic Parking systems so that motorists could conveniently use the new CEPAS-compliant cards for payment of parking charges.

The eventual aim is for the CEPAS-compliant card to be widely used for all kinds of transactions to support the national objective of moving Singapore towards a cashless society. Previously, there were two different stored-value smart cards in use – the NETS CashCard and the ez-link card. Both cards are based on proprietary systems that are incompatible.

To increase the popularity of the CEPAS-compliant cards, the LTA is working to make the cards acceptable at more locations. The LTA has also been working with DBS to facilitate concession card top-ups at DBS/POSB ATMs island-wide.


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moving with people...to bring life to journeys and journeys to lifeBeing people-centred also means developing our people, supporting our partners, and sharing our knowledge and expertise with a global audience.

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MOVINGYOURWORLDI feel that the LTA’s pledge – We Keep Your World Moving – is a good reflection of the effort put in by the LTA. I am especially happy with the Circle Line as it is much faster for me to get to school now.”Karen Ong, university undergraduate

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The Academy has designed, conducted and hosted more than 300 professional programmes for almost 10,000 local and overseas senior officials and professionals from some 100 countries.

10,000participants


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To cushion the impact of the recession in 2009, the Singapore government sprang into action to help workers, businesses and people cope. During this period, the LTA’s priority was to help businesses, specifically the motor industry, ride out the downturn.To do so, the LTA implemented various measures to help lower the cost of business such as:

• Reducing the road tax for buses, goods vehicles, goods-cum-passenger vehicles and taxis by 30 per cent for the licensing period from 1 July 2009 to 30 June 2010. This was aimed to help Singapore’s business community in general.

• Reducing the bid deposit for Certificates of Entitlement (COE) in Categories A, B, C and E by 50 per cent from $10,000 to $5,000 from October 2009 for a one-year period.

• Extending the maximum allowable temporary vehicle ownership period from nine months to 12 months for a one-year period.

• Extending the storage period under the Export Procession Zone (EPZ) scheme for companies in the business of exporting de-registered vehicles. De-registered vehicles kept in the EPZ had their storage period automatically extended from six months to 12 months after the initial six-month storage period expired. In addition, the maximum storage period was temporarily extended from 12 months to 24 months.

These measures reflect the LTA’s pro-business attitude and our continuing support to our stakeholders and partners.

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New Corporate PositioningThe LTA is continually looking at ways to serve the public even better. With this in mind, the Authority conducted environmental scans and interviews with the public to understand the public perception of the organisation. The LTA eventually developed the new corporate positioning promise of “We keep your world moving”. The positioning underlines the LTA’s role in planning and managing an efficient land transport system while applying a can-do attitude to deliver safe, efficient and seamless mobility. Through it all, the LTA aims to ensure that commerce flows and people stay connected to their goals, aspirations and lifestyles.

The corporate positioning is based on three pillars: being people-centric in what is done and in how it is done, and delivering a seamless experience that reflects a commitment to excellence.

The new corporate positioning was unveiled to staff in July 2009 and has been cascaded down to the whole organisation. It will shape how LTA conducts itself in meeting the needs of the public better.

Leading The WayIn 2009, the LTA was privileged to be given the Singapore Quality Award (SQA), becoming the first public agency to win the business excellence awards two years in a row. The Singapore Quality Award is the highest accolade given to organisations for business excellence. The year before, the LTA received the Innovation Excellence Award by the SQA Governing Council.

The LTA recognises that its staff are its most valuable resource. During the year in review, the LTA refined its staff policies to ensure that it continues to attract and retain the best and brightest. The LTA also took part in career talks to ensure that the organisation would gain mindshare among potential new employees.


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In the area of staff retention, the LTA developed a dual career framework for engineers. This enables engineers to focus on developing their skills while also allowing the LTA to continue to have a steady leadership pipeline as more experienced engineers move up the corporate ladder.

Staff engagement is also an important factor in retaining talent. Preview trips were organised to major engineering projects such as Bayfront, Bras Basah, Esplanade and Stadium MRT stations. Such engagement activities help staff feel connected to the public-oriented mission of LTA.

In addition, the LTA worked closely with the Amalgamated Union of Statutory Board Employees (AUSBE) during the year to strengthen management-labour relations.

In May and October 2009, the LTA, together with AUSBE, organised a two-day Effective Industrial Relations programme which was conducted by the Ong Teng Cheong Institute. In recognition of this effort, the LTA was awarded the Ong Teng Cheong Institute Workplace Partnership Award 2009.

Land Transport Excellence Awards 2010In recognition of the industry partners and individuals who have played an important role in Singapore’s endeavour towards developing an efficient, sustainable and people-centred land transport system, a total of 16 award recipients were honoured at the Land Transport Excellence Awards 2010 ceremony held on 31 March 2010. Four new categories namely, Young Innovator, Most Creative Promotion/Campaign (Land Transport), Friend of Land Transport and Land Transport Star Ambassador Awards, were introduced to acknowledge companies and individuals’ pursuit of innovation and service excellence.

The ceremony also raised $200,000 for the LTA Cares Fund.

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Sharing ExpertiseAs a knowledge-based organisation, the LTA believes in the power of information and the value of sharing that information. To do this in a systematic way, the LTA Academy was set up in September 2006 to share expertise, promote research and exchange best practices in urban transport management and road safety engineering and management. The Academy strives to be a learning enabler, engaging in research and providing public education.

The Academy organised the second World Urban Transport Leaders Summit in June 2010. In September 2009, the Academy organised a joint seminar with Tsinghua University in Beijing. It also supported the World Roads Conference 2009 in October 2009. To date, the Academy has designed, conducted and hosted more than 300 professional programmes for almost 10,000 overseas and local senior officials and professionals from some 100 countries around the world.

To enable learning, the Academy engages universities and institutions to develop joint programmes and research. During the year, the Academy signed 11 international Memorandum of Cooperation (MOC) partnerships with different institutions.

In February 2010, the Academy and SIM University (UniSIM) jointly launched the region’s first Master of Science programme in Urban Transport Management. This programme provides a holistic and rigorous post-graduate training in urban transport that covers the entire spectrum of policy, planning and management in sustainable land use, transport economics and infrastructure financing. Classes started in July 2010 and will be held mainly on the Academy’s premises.

Research is also an important part of the Academy’s work. Last year, the LTA collaborated with VICOM Ltd to set up a Vehicle Emission Test Laboratory (VETL) in Singapore. The state-of-the-art laboratory, which has been in operation since October 2009, enables vehicle emission tests to be conducted locally. It also allows for more in-depth vehicle emission and fuel efficiency studies to be carried out.

Another major research project is the Diesel Particulate Filter (DPF) Trial. The LTA worked with fleet operators and Mann+Hummel Filter Technology (S.E.A.) Pte Ltd to retrofit DPF systems on selected heavy-duty diesel vehicles for a 12-month road trial. The objective is to collect data to ascertain the cost-effectiveness of retrofitting DPF systems on heavy-duty diesel vehicles.

Working with the community to enhance their living environment is a key highlight of LTA’s achievements. The engagement efforts by the Community Partnership division were shared at the Commonwealth Association for Public Administration and Management Regional

Conference held in Canberra Australia in October 2009, under the category of “Public Sector Transformation”. The LTA’s presentation was well-received by the conference participants.

The LTA collaborated with World Health Organisation (WHO) to document the Global Status Report on Road Safety in July 2009 by contributing information on Singapore’s road safety situation to the report.

The LTA also supported the Global Road Safety Partnership (GRSP)/Asia Road Safety Seminar together with the National Safety Council and TP in October 2009. This helped to develop and establish the framework for collaboration with international organisations on road safety to share experience and best practices and to explore commercial opportunities.

Public EducationThe Land Transport Gallery was launched in January 2008, and has seen about 75,000 visitors walked through its doors as a result of intensive marketing activities as well as through word of mouth, both locally and internationally. The Gallery has also been featured in a number of overseas blogs and on YouTube.

The Gallery continues to actively market itself to schools, grassroots organisations as well as to the participants of the Academy’s professional training programmes. Creative and customised programmes, especially for students, are constantly being developed.

In June 2010, the Gallery played host to some 120 students as part of the annual Pre-U seminar. In August 2010, the Land Transport Junior College Forum was organised to help junior college teachers and students understand the principles of land transport policies and the rationale behind land transport policy formulation.


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LTA subsidiariesMSI Global Pte Ltd MSI Global is a land transport engineering consultancy that provides solutions around the world. It was set up as a subsidiary of the LTA in 1995 to share the Authority’s expertise.

True to its mission, the company has been busy with projects in Bangkok, Dublin, Singapore and in various Chinese cities in the last 12 months.

In Bangkok, MSI Global was involved in a number of different projects with the Bangkok Mass Transit System Public Company (BTSC). BTSC has been upgrading its automatic fare collection (AFC) system to accept contactless smart cards and MSI Global is the main contractor. MSI Global supplied application software for new equipment such as the backend computer system, point of sale terminal and card initialisation machines. MSI also modified the fare gate software to accept the contactless smart card.

MSI had been awarded a contract to design, test and install the AFC system at two new stations opened by BTSC. The two stations were operational since 2009.

The MSI is also working with an European partner to modify the existing BTSC AFC system to use a common stored value card that is scheduled to be launched in 2011 for Bangkok’s metro system.

Apart from working with BTSC, MSI is working on a project with the Bangkok Bus Rapid Transit (BRT) system, the new bus-based transit system in Thailand’s capital. For the Bangkok BRT system, MSI is responsible for delivering the AFC system application software. The system will undergo a trial run in the fourth quarter of 2010.

In Ireland, MSI is providing its integrated ticketing application software for use on public transport in the Greater Dublin area. In 2008, MSI signed a contract with IBM which implemented the infrastructure for an Integrated Ticketing System in the Irish capital. MSI is developing, testing and installing the software that allocates the fares between different parties.

In Singapore, MSI has been maintaining the Public Transport Automatic Fare Collection System. Last year, the old AFC system was upgraded to a new system called Symphony for e-Payments. This new system significantly improves performance and reliability. The system was later enhanced to use the Distance Fares framework and MSI was able to roll out the new system overnight smoothly.

In Vietnam, MSI has been assisting client JGC Corporation in its tender bid for the electrical and mechanical systems for the Ho Chi Minh Metro since January 2010. MSI has been helping JGC assess the proposals of subcontractors as well as construction methodologies for JGC’s tender bid submission documentation.

The MSI has been very active in China; it is involved in projects in Shanghai, Nanjing and Wuxi. In Shanghai, MSI was contracted to provide Electrical and Mechanical project management and consultancy services to the Shanghai Metro Line 10 project. This line opened for revenue service in manual mode in April 2010. Moving forward, MSI will continue to provide technical support for uncompleted works and for the future conversion of the line to fully driverless mode by 2011.

In Nanjing, MSI signed an agreement in April 2010 to provide a consultancy study for the Nanjing Planning Bureau. In Wuxi city, MSI worked with the China Academy of Railway Sciences to submit a joint tender bid to provide consultancy services on the Wuxi Metro Line 1 project in July 2010. The scope of services includes commissioning the electrical and mechanical systems and testing for operation readiness for Wuxi Metro Line 1, a 29.4km long metro line with 24 stations.

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The MSI will jointly organise the 2010 World Urban Transit Conference together with LTA Academy and the Association of Consulting Engineers Singapore. The conference will be held in October at Resorts World Sentosa, with the theme of developing a sustainable and innovative urban rail transportation system.

Prominent speakers at the conference include Prof Vukan Vuchic, Ms Barbara A. Nadel, Mr Lim Eng Hwee, Dr Laurent Fourtune, Prof Brian Mellitt and Mr T.C. Chew. Some 600 international and local delegates are expected to attend the conference. There will also be an exhibition with over 65 exhibition booths. About 3,000 people are expected to visit the exhibition.

EZ-Link Pte Ltd EZ-Link is a subsidiary set up by the LTA to sell, distribute and manage ez-link cards and handle the clearing and settlement of ez-link card transactions on a commercial basis. During the year in question, EZ-Link was engaged in a major project to replace old ez-link cards with a new version that is compliant with a new national standard for contactless e-purse applications known as CEPAS.

The effort began in January 2009 and over the next nine months, EZ-Link progressively replaced all adult and concession cards with the new CEPAS-compliant version. It was a massive undertaking, and a total of 4.654 million ez-link cards were exchanged between 9 January and 7 October 2009.

During the year, EZ-Link also embarked on a number of initiatives to make card top-ups easier, create new card products and increase the acceptance of the new ez-link card as a means of payment.

In January 2009, commuters could top-up their ez-link cards at DBS/POSB ATMs and AXS Stations. In June 2009, EZ-Link upgraded their EZ-Online service and introduced the new ez-link card reader from Advanced Card Systems so that ordinary consumers could buy and top-up their cards from the comfort of their homes. All they need is a computer or laptop with an Internet connection.


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Throughout the year, EZ-Link launched a number of cards aimed at different markets. In July, EZ-Link launched a Season Travel Pass for frequent public transport commuters. The basic pass allows unlimited bus rides and up to four train rides while the enhanced card allows unlimited bus and train rides.

With the announcement in July that the ez-link card could be used for ERP payments with the second-generation in-vehicle units, the company rebranded its auto-credit card top-up service as EZ-Reload. This was an attempt to reach motorists with a product that would help them avoid fines in the event of insufficient funds on their cards. When the gantry detects there is insufficient funds, a pre-set amount is automatically added to the ez-link card.

In August, the People’s Association, EZ-Link and QB Pte Ltd launched the PAssion card, the first community-based membership card with an ez-link purse. This card was supplemented after Dairy Farms Group joined in the PAssion card to offer discounts and points to cardholders who use the PAssion card to pay at places such as Cold Storage, Guardian, Market Place, Shop N Save and Giant.

EZ-Link also worked with banks and financial institutions to create new credit card and debit card products. In April 2009, EZ-Link launched the FEVO Pre-Paid MasterCard card, making the company the first non-bank pre-paid MasterCard card issuer. In October, a new version of the card was released that came with the ez-link purse. This allowed FEVO cardholders to use the card for bus and MRT travel as well.

In August, Citibank re-issued their Visa Citibank SMRT Credit cards to use the CEPAS-compliant version with the ez-link purse. Later that month, DBS launched the DBS Live Fresh card which became the first EMV certified credit card to carry the ez-link purse. This was followed by the October launch of OCBC’s Yes! debit card which also has the ez-link purse.

To increase the value of the ez-link purse, the company has been working hard to increase acceptance of the card as a means of payment. In October, SMRT taxis began accepting the ez-link card payments for taxi rides. The next month, EZ-Link acquired Takashimaya Food Hall as its first major merchant group to accept ez-link card payments.

In March 2010, EZ-Link and Vix-ERG announced that they would collaborate to get private bus, ferry and tourist leisure attraction operators to buy the new CEPAS Fare Validator that accepts ez-link card payments.

In November, EZ-Link was awarded a call for collaboration grant by the Infocomm Development Authority (IDA) to help increase the deployment and usage of contactless terminals to promote cashless payment acceptance in Singapore.

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awards won in FY09/10Singapore Quality Award (SQA)The LTA won the SQA Award in November 2009, and is the first public agency to win the Business Excellence Award for two consecutive years, after receiving the Innovation Excellence Award last year. Awarded by SPRING Singapore, the SQA – the highest accolade given to organisations for business excellence – is conferred upon the best of the best in recognition of their attainment of world-class standard of performance excellence.

Setting the Benchmark for Quality Government Websites Jointly organised by the Ministry of Finance (MOF) and the IDA, the inaugural Singapore Government Web Excellence Awards 2009 recognises Government agencies which have achieved excellence in website development.

Of the 66 website entries submitted by 39 agencies, LTA’s ONE.MOTORING portal (www.onemotoring.com.sg) emerged tops with the highest accolade, the Outstanding Website Award, for the Singapore Government Web Excellence Awards 2009. The entries were evaluated by a panel of experts, with 26,000 members of the public voting for the website of their choice.

MOT Minister’s Innovation AwardsInaugurated in 2002 to promote innovation and creativity, LTA was awarded four Distinguished and five Merit Awards at the Minister’s Innovation Awards 2009.

Distinguished Awards• Improve Concrete Road Surface Rehabilitation to Avoid Peak Hour Disruption• Geographical Information System (GIS)@LTA • Symphony e-Payment (SeP) System• TotalSAFE: A Comprehensive Total Safety Management System

Merit Awards• A Delightful Journey with PublicTransport@SG• A Sustainable and Environmentally Friendly Utility Trench Reinstatement Method• LTA Cares Programme• Quantitative Risk Analysis (QRA) – Essential Software Tool Leading to Design Optimisation and Motorists’ Safety• Services@Your Doorstep – Creating Partnerships with Communities

Workplace Safety and Health (WSH) AwardThe annual WSH Awards celebrates the best in workplace safety and health. It recognises deserving winners on a national level for their commitment and exemplary standards in WSH. Besides being accredited by WSH as a bizSAFE mentor and bizSAFE service provider, the LTA is proud to be a distinguished recipient of the WSH Developer Award 2009.

Bras Basah station wins global awardDesigned by local award-winning architecture firm WOHA, the Bras Basah station received global recognition when it won the “World Transport Building of the Year” title at the World Architect Festival held in Barcelona, Spain in November 2009.

Selected by an international panel of judges, this international design award is a first for MRT stations since the train system started running in 1987. It affirms LTA’s commitment to provide a people-centred land transport system that is not only safe, affordable and eco-friendly, but also of quality design.

In the year under review, the station also received the Land Transport Excellence Award for the Best Design Infrastructure – Project Partner category.


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significant events

april 2009A ground-breaking ceremony was held on 28 April 2009 to mark the start of the construction of Singapore’s most complex expressway to date – the MCE.

may 2009As part of the government’s relief measures for businesses during the economic downturn, the LTA announced a road tax rebate of 30% for buses, goods vehicles, goods-cum-passenger vehicles and taxis for one year from 1 July 2009 to 30 June 2010.

Up to 10,000 residents were treated to free rides at Bartley, Serangoon, Lorong Chuan, Bishan and Marymount stations as part of the Circle Line Discovery Open House event held on 23 May 2009. Together with the PTC, SBS Transit, SMRT and the Singapore Kindness Movement, the LTA also launched a public education programme “A Happy Journey Starts Like That” to promote graciousness on public transport.

Five Circle Line MRT stations – Bartley, Serangoon, Lorong Chuan, Bishan and Marymount – opened for passenger service on 28 May 2009.

june 2009The website www.safejourney.sg was launched to raise awareness of public transport security among students from Primary 4 to Secondary 3.

The LTA rolled out the new generation In-vehicle Unit (IU), or dual-mode IU. The new IU is designed to accept both the existing NETS CashCard and CEPAS-compliant cards.

july 2009The LTA announced that two new road safety initiatives – Traffic Calming Markings and Your Speed Sign – will be extended to more locations, following positive results from the pilot project.

august 2009The LTA signed Memorandums of Collaboration with top local academic and research institutions – Agency for Science, Technology and Research (A*STAR), Singapore Management University, National University of Singapore and Nanyang Technological University – under its Singapore Urban Transport Solution (STARS) programme.

Public transport commuters, including tourists, can now access public transport information on-the-go via mobile phones and PDAs with the launch of the mobile version of PublicTransport@SG portal in August 2009.

october 2009The LTA implemented the Green Man Plus – a pilot programme to allow the elderly more time to cross the road – at five locations with nearby health facilities and transport nodes.

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The LTA hosted the 2nd World Roads Conference to share experiences and find solutions to the most pressing transport issues. In conjunction with this event, the Annual Safety Award convention was held to give due recognition to LTA’s deserving contractors for their efforts in raising safety and health standards at the workplace.

november 2009The LTA implemented the electronic day or e-Day Licence which replaced the paper licence, thereby providing more convenience and flexibility to off-peak and weekend car owners.

Half height platform screen doors to enhance commuter safety were installed at Pasir Ris MRT station, with works at Yishun and Jurong East MRT stations completed in December 2009.

In collaboration with Google, the LTA incorporated traffic and transit information into Google Maps (www.maps.google.com.sg/transport). This tie-up makes Singapore the first country in the world with a comprehensive online map by Google that provides information on walking routes, public transport directions and traffic updates.

The LTA won the coveted Singapore Quality Award.

december 2009The LTA opened the Boon Lay Integrated Public Transport Hub. This is the fourth such hub in Singapore.

january 2010Motorists will enjoy more perks with the launch of the revised OPC scheme on 25 January 2010.

february 2010The LTA and SIM University signed a Memorandum of Understanding to launch the region’s first Masters programme to provide students with holistic and rigorous post-graduate training in urban transport.

march 2010A new mobile service, MyTransport.SG, was launched to enable commuters and motorists to access a comprehensive range of transit and traffic information from a single platform from any wi-fi or GPRS-enabled mobile device.

The LTA organised the Land Transport Excellence Awards 2010 to honour Singapore’s land transport leaders for excellence and contributions to the land transport industry.


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RAIL PROJECTS Contract No. Contractor/Consultant Description

8291 AR Security Services Pte Ltd Engagement of Security Services for LTA at Circle Line Stage 5 Construction Site9163 Shinryo Corporation Procurement of Used Temporary Tunnel Ventilation Equipment8292A MediaCorp TV Singapore Pte Ltd Provision of Event Management Service (Event A) for Circle Line 3 Opening8292B Senses Marketing Communications & Provision of Event Management Services (Event B) for Circle Design Pte Ltd Line 3 Opening1315D CKT Thomas Pte Ltd Design and Build of Barrier-Free Accessibility Enhancements at Existing MRT Stations - Package 21326 Azil Engineers Pte Ltd Updating of Sepia Drawings for Station Upgrade Phase 19161A Ryobi Geotechnique Pte Ltd Supply, Installation and Monitoring of Instruments for Downtown Line Stage 2 - Contracts 911 And 912916QP Beca Carter Hollings & Ferner Qualified Person (Supervision) Services for Contract 916 (S. E. Asia) Pte Ltd - Design and Construction of Station at Beauty World And Tunnels for Downtown Line Stage 2151A Kawasaki Heavy Industries Ltd/ Trains for North-South/East-West MRT Lines Kawasaki Heavy Industries (S) Pte Ltd/ CSR Qingdao Sifang Locomotive and Rolling Stock Co. Ltd Consortium

major contracts awarded in FY09/10

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Contract No. Contractor/Consultant Description

1331 SMRT Engineering Pte Ltd Upgrading of Air-Conditioning Systems for Communication Equipment Rooms in MRT Stations1560 First Capital Insurance Limited Work Injury Compensation/Employer’s Liability Insurances for North-South Line Extension Project916AC The Engineers Collaborative LLP Appointment of Accredited Checker for Contract 9168278C-1 Lim Shiang Yee Artist Services for Circle Line Art Programme at Esplanade Station1323 SMRT Engineering Pte Ltd Supervisory Control System for Half-Height Platform Screen Doors at Elevated MRT Stations9005D5 BFC Development Pte Ltd Agreement with BFC Development Pte Ltd for Disposal Of Excavated Material to Staging Ground at Marina South1332A Econ Geotech Pte Ltd Site Investigation Works for LTA Project (1)1332B Soil & Foundation (Pte) Ltd Site Investigation Works for LTA Project (2)1332C PSL Engineering Pte Ltd Site Investigation Works for LTA Project (3)8295 AR Security Services Pte Ltd Engagement of Security Services for LTA At Circle Line Stage 4 Contract 855 Construction Site8342 MediaCorp Pte Ltd Documentary on Circle Line9161C Kiso-Jiban Consultants Co Ltd Supply, Installation and Monitoring of Instruments for Downtown Line Stage 2 - Contracts 916 And 9179005D6 Gammon Construction Limited Agreement with Gammon Construction Ltd Singapore Branch for Singapore Branch Disposal of Excavated Material to Staging Ground at Marina South1595A Siemens Pte Ltd Supervisory Control System for Jurong East Modification Project and North-South Line Extension8344 Singapore Press Holdings Limited Two-Day Advertorial9005D7 Koh Brothers Building & Civil Engineering Agreement with Koh Brothers Building and Civil Engineering Contractor (Pte) Ltd Contractor (Pte) Ltd for Disposal of Excavated Material to Staging Ground at Marina South9182 Heggies Pty Ltd (Singapore Branch) Ground Vibration Study for Downtown Line915 SKEC Singapore Branch Design and Construction of Tunnels between Stations at Beauty World and Hillview for Downtown Line Stage 2977 CSR Zhuzhou Electric Locomotive Co., Ltd. Battery-Electric Locomotives for Downtown Line8345 MSIG Insurance (Singapore) Pte Ltd Maintenance Agreement for Public Transport Operators’ EIFS Equipment915AC KTP Consultants Pte Ltd Appointment of Accredited Checker for Contract 915912 Lum Chang Building Contractors Pte Ltd Design and Construction of Station at Bukit Panjang and Tunnels for Downtown Line Stage 2976 Hitachi Plant Technologies, Ltd Wagons for Downtown Line921 Ssangyong Engineering & Construction Co., Ltd Design and Construction of Stations and Tunnels at Rochor and Little India for Downtown Line Stage 29165 Mosen Limited Consultancy Services for Review of the design of Tunnel Ventilation System for Downtown Line Stages 2 and 3 and North South Line Extension


82


915QP WorleyParsons Pte Ltd Qualified Person (Supervision) Services for Contract 915 - Design and Construction of Tunnels between Stations at Beauty World and Hillview for Downtown Line Stage 2919 Sembawang Engineers & Constructors Pte Ltd Design and Construction of Stations and Tunnels at Botanic Gardens and Stevens for Downtown Line Stage 29181AC4 Buro Engineers Appointment of Accredited Checker for Expo Overrun Tunnel of Contract 9181 (Package C)921QP Tritech Consultants Pte Ltd Appointment of Consultant for Supervision of Contract 921 - Design and Construction of Stations and Tunnels at Rochor and Little India for Downtown Line Stage 29161B Soil & Foundation (Pte) Ltd Supply, Installation and Monitoring of Instruments for Downtown Line Stage 2 - Contracts 913 And 915921AC CPG Consultants Pte Ltd Appointment of Accredited Checker for Contract 9218318B Ernst & Young LLP Audit Services for Contract 830 TCM Works8318C Ernst & Young LLP Audit Services for Contract 830 TCM Works912AC ECAS-EJ Consultants Pte Ltd Appointment of Accredited Checker for Contract 912919AC The Engineers Collaborative LLP Appointment of Accredited Checker for Contract 919 - Design and Construction of Stations and Tunnels at Botanic Gardens and Stevens for Downtown Line Stage 2912QP Fong Consult Pte Ltd Qualified Person (Supervision) Services for Contract 912 - Design and Construction of Station at Bukit Panjang and Tunnels for Downtown Line Stage 2981 Hitachi Plant Technologies, Ltd Depot Equipment for Downtown Line1313 TJ Systems (S) Pte Ltd Video Surveillance System for North-South and East-West Lines MRT Trains919QP Ronnie & Koh Consultants Pte Ltd Appointment of Consultant for Supervision of Contract 919 - Design and Construction of Stations and Tunnels at Botanic Gardens and Stevens for Downtown Line Stage 29303 Marsh (Singapore) Pte Ltd Appointment of Broker for the Marine Cargo Open Cover Insurance1333A Cubic Transportation Systems, Inc. Modification of Cubic General Ticketing Machine to Issue Paper Tickets8341 Singapore Technologies Electronics Limited Video Surveillance System Requirements for Circle Line Trains1592A Vossloh Cogifer Purchase of Point Machines913 GS Engineering & Construction Corp. Design and Construction of Stations and Tunnels at Hillview and Cashew for Downtown Line Stage 2 920 Shanghai Tunnel Engineering Co. Ltd Design and Construction of Station and Tunnels at Newton for Downtown Line Stage 2

83


9161D CPG Laboratories Pte Ltd Supply, Installation and Monitoring of Instruments for Downtown Line Stage 2 - Contracts 918 And 9199161F Tritech Engineering & Testing (Singapore) Supply, Installation and Monitoring of Instruments for Downtown Pte Ltd Line Stage 2 - Contract 9211329 Signmechanic Pte Ltd Design and Production of Signages for Existing MRT Stations913AC Buro Engineers Appointment of Accredited Checker for Contract 913920AC Buro Engineers Appointment of Accredited Checker for Contract 9209161E Soil & Foundation (Pte) Ltd Supply, Installation and Monitoring of Instruments for Downtown Line Stage 2 - Contract 920917 Alpine Bau GmbH (Singapore Branch) Design and Construction of Stations and Tunnels at Sixth Avenue and King Albert Park for Downtown Line Stage 2918 Alpine Bau GmbH (Singapore Branch) Design and Construction of Station at Tan Kah Kee and Tunnels for Downtown Line Stage 2913QP ECAS-EJ Consultants Pte Ltd Qualified Person (Supervision) Services for Contract 913 - Design and Construction of Stations and Tunnels at Hillview and Cashew for Downtown Line Stage 2975B Shinryo Corporation Supply and Installation of Electrical Services for Downtown Line Stage 1973B Shinryo Corporation Supply and Installation of Mechanical Services for Downtown Line Stage 1920QP Fong Consult Appointment of Consultant for Supervision of Contract 920 - Design and Construction of Station and Tunnels at Newton for Downtown Line Stage 21660 Parsons Brinckerhoff Pte Ltd Architectural & Engineering Consultancy Services For Tuas West MRT Extension Depot1661 AECOM Singapore Pte Ltd and Aedas Architectural and Engineering Consultancy Services for Tuas West Pte Ltd MRT Extension Mainline and Elevated Road Viaduct917AC ECAS-EJ Consultants Pte Ltd Appointment of Accredited Checker for Contract 917918AC Aurecon Singapore (Pte) Ltd Appointment of Accredited Checker for Contract 918 - Design and Construction of Station at Tan Kah Kee and Tunnels for Downtown Line Stage 28314A The Singapore Civil Defence Force & Implementation of SCDF/SPF Trunked Radio Communication The Singapore Police Force System (TETRAPOL) for Circle Line Extension project917QP AECOM Singapore Pte Ltd Qualified Person (Supervision) Services for Contract 917 - Design and Construction of Stations and Tunnels at Sixth Avenue and King Albert Park for Downtown Line Stage 2918QP AECOM Singapore Pte Ltd Appointment of Consultant for Supervision of Contract 918 - Design and Construction of Station at Tan Kah Kee and Tunnels for Downtown Line Stage 2


84


1663 Meinhardt (Singapore) Pte Ltd Appointment of Independent and Accredited Checker for Contracts 1660 and 16611662 AECOM Singapore Pte Ltd Electrical and Mechanical Consultancy Services for Proposed Tuas West Extension and Tuas Depot8343 T-Systems Singapore Pte Ltd Penetration Testing of Security Components8113 ACES System Development Pte Ltd Design and Construction of Vehicle Shelters at Sengkang and Punggol LRT Depot1337 Nanyang Technological University Research and Tests on the Mechanical Properties of Steel Fibre Reinforced Concrete Segmental Linings156 Samsung C&T Corporation Design, Construction and Completion of Station and Associated Tunnels at Marina South for North-South Line Extension8297 QXY Resources Pte Ltd Procurement of Circle Line Artworks8296 Interstate Technologies Pte Ltd Design and Construction of Covered Linkway to Dakota MRT Station835E Network for Electronic Transfers (S) Pte Ltd Supply of Electronic Fund Transfer Point-of-Sale (EFTPOS) Facility for Top-Up Machine156AC Aurecon Singapore (Pte) Ltd Appointment of Independent and Accredited Checker for Contract 1561334 BusAds Pte Ltd Supply and Installation of Signs at MRT Stations953 Siemens AG / Siemens Pte Ltd Consortium Power Supply System for Downtown Line156QP RJ Crocker Consultants Pte Ltd Qualified Person (Supervision) Services for Contract 1569308 Singapore District Cooling Pte Ltd Supply Agreement for District Cooling Service for Bayfront MRT Station9307A The Singapore Civil Defence Force & SCDF/SPF Trunked Radio Communication System (Tetrapol) The Singapore Police Force for Downtown Line Project Stage 18298 Chan & Chan Engineering Pte Ltd Upgrading of Road along Cassia Crescent8315A Ban Hock Hin Co Pte Ltd Motorised Track Trolleys for Circle Line Extension8350 Trane Singapore Repair of the Defective Water-Cooler Chiller8349 Ace:Daytons Communications Pte. Ltd. Provision of Marketing Communication Strategies and Services for a Public Education and Publicity Programme8348A Citrus Events & Communications Pte Ltd Provision of Event Management Services (Event A - Community Event)8348B Roxwell Pte Ltd Provision of Event Management Services (Event B - Opening Ceremony)156IM Soil Investigation Pte Ltd Supply, Installation and Monitoring of Instruments for North- South Line Extension8351 Duraspec Pte Ltd Circle Line Platform Queue Lines9306 THK Engineering Pte Ltd Additional Alteration Works for Automatic Fare Collection System for Existing Marina Bay and Chinatown stations8278B2 Vistron Pte Ltd Procurement and Installation of Audio/Visual System at Bras Basah Station

85


8291A Securus Pte Ltd Procurement of Additonal Guards for Circle Line Stage 5 from Haw Par Villa to HarbourFront Stations1335 SMRT Trains Ltd Provision of Automatic Fare Colllection Gates8295A Shine Security Agency Pte Ltd Engagement of Security Services for LTA at Circle Line Stage 4 Contract 855 Construction Site8299 Interstate Technologies Pte Ltd Supply, Fabrication and Installation of Signage at MRT/LRT Stations and Trains8294 AYS Building Contractors Pte. Ltd. Provision of Aluminium and Associated Alteration Works to the Existing Guardhouse at Kim Chuan Depot

Total for Rail Projects $4.57billion


86

ROAD PROJECTS Contract No. Contractor/Consultant Description

ER303QP CKM Consultants Pte Ltd Appointment of Qualified Person (Supervision) for Contract ER303QP Proposed Road Connection from Ubi Avenue 4 to Airport RoadRP165 NCS Pte Ltd Hosting, Operation and Maintenance Services of Permit for Road Occupation Management PortalER233AC The Engineers Collaborative LLP Accredited Checker Services for Contract ER233 Upgrading of West Coast Highway/Clementi Road JunctionER340 Techkinetics Private Limited Supply of QNX Momentics Professional Edition 6.4 Floating LicensesER336A Ryobi Geotechnique Pte Ltd Site Investigation Works for Road Projects (1)ER336B Soil Investigation Pte Ltd Site Investigation Works for Road Projects (2)ER336C Soil Investigation Pte Ltd Site Investigation Works for Road Projects (3)VT298 Mega Fortris (Singapore) Pte Ltd Purchase of Off-Peak Car SealsVT275QP Lee & Lee Consultants Appointment of Qualified Person (Supervision) and Resident Technical Officer for Contract VT275ER238M2 Steria Asia Pte Ltd Maintenance of the Real-Time Bus Arrival Information System (BusAIS) for Display Panels and Interface EquipmentRD238 Or Kim Peow Contractors (Private) Limited Road Works in City Centre (Phase 3)RP166 Indeco Engineers (Pte) Ltd Contract for Maintenance of E&M Services for Fort Canning Tunnel and Facility BuildingVT255A MHI Engine System Asia Pte Ltd Equipment Replacement Works for GantriesER329 Hexagroup Private Limited Junction Improvement at Hougang Avenue 3/Tampines Road

87


ER233QP WP Brown Pte Ltd Appointment of Qualified Person (Supervision) for Contract ER233 Upgrading of West Coast Highway/Clementi Road JunctionER268QP HS Engineering Consultants Appointment of Qualified Person (Supervision) and Resident Technical Officers for Term Contract 10 for Construction of Covered Linkways and Cover to Pedestrian Overhead BridgesRP146 ATS Traffic Pte Ltd Provision of Radio Frequency Identification (RFID) ReadersER275 Hock Guan Cheong Builder Pte. Ltd Upgrading of Bus Shelters (Package 1)ER302 Quek & Quek Civil Engineering Pte Ltd Widening of Slip Road from SLE to BKE (PIE)RP163 Certis CISCO Security Pte Ltd LTA Traffic Marshal ServicesRP137 ST Electronics (Info-Comm Systems) Pte Ltd EMAS on Major Arterial RoadsRP147 Steria Asia Pte Ltd Enhancement of i-transport Platform and Unified Maintenance Hub (UMH)4941B Tyco Fire, Security & Services Pte Ltd Term Contract for the Comprehensive Maintenance of Kallang Paya Lebar Expressway Integrated Traffic and Plant Management System (Back End)ER312A Certis CISCO Security Pte Ltd Provision of Auxiliary Police Officers for Traffic Control and Crowd Control Management in Formula One EventRP138 Tyco Fire, Security & Services Pte Ltd Automatic Traffic Data Collection4939 ST Synthesis Pte Ltd Term Contract for the Comprehensive Maintenance of Kallang Paya Lebar Expressway E&M Services and the Ventilation BuildingER311 Feng Ming Construction Pte Ltd Widening and Construction of New Road Network in Jurong Lake District4941A ATT Systems (S’pore) Pte Ltd Term Contract for the Comprehensive Maintenance of Kallang Paya Lebar Expressway Integrated Traffic and Plant Management System (Front End)4942 Kindly Construction & Services Pte Ltd Term Contract for Enhancement Works at Kallang-Paya Lebar Expressway ProjectVT302 PAVE System Pte Ltd Maintenance of Existing Audio and Visual System at Land Transport OfficesER309 Samwoh Corporation Pte. Ltd. Widening of Tampines Avenue 10 from Tampines Avenue 5 to Bartley Road ExtensionRP169 Feng Ming Construction Pte Ltd Ad Hoc Repair and Upgrading of Road and Road Related FacilitiesRD229S Live Sensor Security Pte Ltd Provision of Watchmen for Roadwork MaterialsER248BM Tyco Fire, Security & Services Pte Ltd Term Contract for the Comprehensive Maintenance of Woodsville Interchange Integrated Traffic and Plant Management SystemER347 Chan & Chan Engineering Pte Ltd Access Road from Blackmore Drive to Holland Road4940 Guthrie Engineering (S) Pte Ltd Term Contract for the Comprehensive Maintenance of Kallang Paya Lebar Expressway Communications System


88

Contract No, Contractor/Consultant Description

ER204 Chye Joo Construction Pte Ltd Widening of Jurong Town Hall Road from PIE to Boon Lay Way and Jurong East Central to AYEER333 Mott MacDonald Singapore Pte Ltd Traffic and Preliminary Engineering Study4937 ML International Trading Pte Ltd Demolition of Sewage Lift Station at Kallang Paya Lebar ExpresswayVT301 Bureau Veritas Audit of Scrap Yards, Export Processing Zones and Declared Garages for De-Registered VehiclesER317 Ando Singapore Private Limited Covered Ramps at Existing Pedestrian Underpass (Package 1)4927M Tyco Fire, Security & Services Pte Ltd Comprehensive Maintenance for the Speed Enforcement Camera System for a period of five yearsER339 Hexagroup Private Limited Widening of Pioneer Road North from Pan Island Expressway to Jurong West Avenue 4ER350 BusAds Pte Ltd Maintenace of Floor Q-Marking at MRT StationsRP153 BDM Intelligence Pte Ltd Manual Traffic Surveys in SingaporeER302QP R.J. Crocker Consultants Pte Ltd Appointment of Qualified Person (Supervision) for Contract ER302 - Widening of Slip Road from SLE to BKE (PIE)4938 Motorola Electronics Pte Ltd Extension of RCS Coverage for Kallang-Paya Lebar Expressway OperationsRP150 Fong Consult Comprehensive Maintenance Contract for Expressway TunnelsVT305A SMRT Buses Ltd Provision of Shuttle Bus Services for Formula One Grand Prix 2009VT305B Transit Network Consortium Ltd Provision of Shuttle Bus Services for Formula One Grand Prix 20094626 Lloyd’s Register Rail (S) Pte Ltd Software Assessment for Marina Coastal ExpresswayER330A Tycoon Construction Pte Ltd Proposed Pedestrian Overhead Bridge (Package 1)ER319D Techkinetics Private Limited Software Coding Using QNX for EquipmentER290I Jardine Lloyd Thompson Private Limited Appointment of Broker for the Builders’ Risks/Third Party Liability and Work Injury Compensation Insurances for the Sentosa Gateway Road Tunnel ProjectER311QP Lee & Lee Consultants Pte Ltd Appointment of Qualified Person (Supervision) for Contract ER311 Widening and Construction of New Road Network in Jurong Lake District4820 Public Utilities Board Agreement for ServicesRP172 ARC Engineering & Services Pte Ltd Supply and Installation of Electronic SignsER204AC WP Brown Pte Ltd Appointment of Accredited Checker Services for Contract ER204 - Widening of Jurong Town Hall Road from PIE to Boon Lay Way and Jurong East Central to AYEER204QP C & V Consultants Appointment Of Qualified Person (Supervision) For Contract ER204 - Widening Of Jurong Town Hall Road From PIE To Boon Lay Way And Jurong East Central To AYEER351E Chartered Survey Services Consultant Two-Year Term Contract for Cadastral Survey for the East SectorER351W HKS Surveyors Pte Ltd Two-Year Term Contract for Cadastral Survey for the West Sector

89


ER352E Chartered Survey Services Consultant Two-Year Term Contract for Detailed Topographical Survey for the East SectorER352W HKS Surveyors Pte Ltd Two-Year Term Contract for Detailed Topographical Survey for the West SectorRP175 Double-Trans Pte Ltd Supply and Lay Dashed Pedestrian Cossing Lines (DPCL) in Central Business DistrictER353 Bentley Systems (Singapore) Pte Ltd Reinstatement and Renewal of Bentley Software Select SubscriptionER331 JS Metal Pte Ltd Term Contract 11 for Construction of Covered Linkways and Cover to Pedestrian Overhead BridgesER345 GP Construction Pte Ltd Improvement of Junction at Yio Chu Kang/Buangkok GreenER306A Top Pave Pte Ltd Proposed Covered Ramps and Roof Cover to Existing Pedestrian Overhead Bridge (Package 2)ER342 Hwa Seng Builder Pte Ltd Improvement of PIE(Changi) between CTE/PIE Interchange and Aljunied FlyoverRP155 Utracon Structural Systems Pte Ltd Term Contract for Provision and Upgrading of Road Facilities in Northwest SingaporeRP156 Utracon Structural Systems Pte Ltd Term Contract for Provision and Upgrading of Road Facilities in Southwest SingaporeRP157 United Specialists Pte Ltd Term Contract for Provision and Upgrading of Road Facilities in Central SingaporeRP158 United Specialists Pte Ltd Term Contract for Provision and Upgrading of Road Facilities in Northeast SingaporeRP159 Chan & Chan Engineering Pte Ltd Term Contract for Provision and Upgrading of Road Facilities in Southeast SingaporeER360 Kim Tiong Huat Contractor Pte Ltd Term Contract for Trial Trenchs for a Period of Three YearsER309QP R.J. Crocker Consultants Pte Ltd Qualified Person (Supervision) for Contract ER309 - Widening of Tampines Ave 10 from Tampines Ave 5 to Bartley Road ExtensionRP185 KT Business Manual Traffic Surveys in SingaporeER317QP WP Brown Pte Ltd Appointment of Qualified Person (Supervision), Resident Engineer and Resident Technical Officers for Covered Ramps at Existing Pedestrian UnderPass (Package 1)ER299 Yong Xing Construction Pte Ltd Design and Build - Transmission Station (Sentosa Gateway)RP187 Singapore Tourism Board Agreement for Services to Upgrade Lighting for 8 Bridges Along the Singapore RiverRP179 CKM Consultants Pte Ltd Consultancy Service for Assessment of Bridge Movement Joints4810 Anderco Pte Ltd Marina Coastal Expressway Project OfficeRP186 Dr Marcelo H. Ang Jr Agreement for Services on the Streetlight Measurement SystemER299QP Tritech Consultants Pte Ltd Appointment of Qualified Person (Supervision) for Contract ER299 - Design and Build Transmission SubstationRP176 Lee & Lee Consultants Pte Ltd Principal Inspection of Retaining StructuresRP177 CAK & FG Survey Pte Ltd Topographical Survey of Retaining Structures


90

Total for Rails & Roads

$5.03billion


VT297A HCJ Construction Pte Ltd Barrier-Free Accessibility Enhancements to Existing Bus Interchanges and Terminals (Package 1)VT297B HCJ Construction Pte Ltd Barrier-Free Accessibility Enhancements to Existing Bus Interchanges and Terminals (Package 2)ER339QP R.J. Crocker Consultants Pte Ltd Appointment of Qualified Person (Supervision) for Contract ER339 - Widening of Pioneer Road North from Pan Island Expressway (PIE) to Jurong West Ave 4ER276 Top Pave Pte Ltd Upgrading of Bus Shelters (Package 2)VT292 Interstate Technologies Pte Ltd Design, Supply and Install SignboardsER232 Ang Tong Seng Brothers Enterprises Pte Ltd Junction Improvement at Dover Rise/Commonwealth Avenue WestRP160C ATS Traffic Pte Ltd Five-Year Term Contract for the Maintenance and Installation of Traffic Signal System in the Central Division of SingaporeRP160E ST Synthesis Pte Ltd Five-Year Term Contract for the Maintenance and Installation of Traffic Signal System in the East Division of SingaporeRP160N ATS Traffic Pte Ltd Five-Year Term Contract for the Maintenance and Installation of Traffic Signal System in the North Division of SingaporeRP160W Eng Hup Engineering Pte Ltd Five-Year Term Contract for the Maintenance and Installation of Traffic Signal System in the West Division of SingaporeER342QP HS Engineering Consultants Qualified Person (Supervision) Services for Contract ER342 - Improvement of PIE (Changi) between CTE/PIE Interchange and Aljunied FlyoverER342AC CKM Consultants Pte Ltd Accredited Checker Services for Contract ER342 Improvement of PIE (Changi) between CTE/PIE Interchange and Aljunied FlyoverRD229A Lian Hoe Guan Marine Pte Ltd Procurement of Roadwork MaterialsER256 National Parks Board ECO-Link Service AgreementER359 CHC Construction Pte Ltd Widening and Realignment of Toa Payoh RiseRP117M ST Electronics (Info-Comm Systems) Pte Ltd Comprehensive Maintenance for the Data Analysis System for a period of four yearsRP195 Samwoh Corporation Pte Ltd Term Contract for Road Network Condition SurveyER330AQP HS Engineering Consultants Appointment of Qualified Person (Supervision) and Resident Technical Officer for Contract ER330A - Proposed Pedestrian Overhead Bridge (Package 1)ER346 Lam Chuan Construction Pte Ltd Widening of Toh Tuck Ave from PIE to Boon Lay Way

Total for Road Projects $0.46billion

91

RAIL PROJECTS Description Contract No.

Automatic Fare Collection Gates for Downtown Line C972APlatform Screen Doors for North-South Line Extension C1592B

ROAD PROJECTS Description Contract No.

Building Services for Marina Coastal Expressway C461, C462, C463Vehicle Recovery Services RP170Maintenance for Central Expressway and Fort Canning Tunnel RP190Glide System Enhancement TT155A, TT155BReplacement of Escalators at Pedestrian Overhead Bridges and Underpasses RP191Intelligent Transport System Centre Operation Control Centre Enhancement TT164Independent Safety Assessment for Marina Coastal Expressway C4825Kallang-Paya Lebar Expressway Integrated Traffic and Plant Management System Enhancement C4944, C4945

major contracts to be awarded in FY10/11


92

FY09/10 FY08/09 Increase/ (Decrease)

$’M $’M $’M

Operating Income 470 458 12

Operating Expenditure (972) (896) 76

Operating Deficit (502) (438) 64

Non-Operating Gains/(Losses) (Net) 41 (50) 91

Deficit before Government Grants (461) (488) (27)

Government Grants 511 479 32

Surplus/(Deficit) before Contribution to Consolidated Fund 50 (9) 59

Contribution to Consolidated Fund (7) - 7

Net Surplus / (Deficit) 43 (9) 52

Other Comprehensive Income:

Cash flow hedges (18) (27) (9)

Total Comprehensive Income 25 (36) 61

statement of comprehensive income For FY09/10, the Authority achieved a surplus of $50m (net of Government Grants), contributed mainly by non-operating gains of $41m. Net surplus after contribution to consolidated fund is $43m. Total comprehensive income amount to $25m after taking into account cash flow hedges of $18m.

financial review FY09/10 financial results

93


$’M $’M $’M %

Depreciation of Property, Plant & Equipment 330 289 41 14

Employee Compensation 174 158 16 10

Maintenance & Upkeep 194 129 65 50

Bond Interest 75 92 (17) (18)

Utilities 37 44 (7) (16)

Information Technology Service Charges 36 27 9 33

Agency Fees 24 23 1 4

Others 102 134 (32) (24)

Total Operating Expenditure 972 896 76 8

operating expenditure The Authority incurred total operating expenditure of $972m in FY09/10, an increase of $76m (8%) over FY08/09’s expenditure of $896m.

18%

Employee Compensation

20%

Maintenance & Upkeep

34%Depreciation of Property, Plant & Equipment

10%Others

2%Agency Fees

4%Information Technology

Service Charges

8%Bond Interest

4%Utilities

$972M Operating

Expenditure


$’M $’M $’M %

Management Fee from Government 344 328 16 5

Composition Fines 28 24 4 17

Vehicle Transit Licensing Fees 22 24 (2) (8)

Advertising Licence Fees 20 18 2 11

New Motor Vehicle Registration Fees 11 16 (5) (31)

Others 45 48 (3) (6)

Total Operating Income 470 458 12 3

operating income The Authority’s total operating income of $470m in FY09/10 is an increase of $12m (3%) over FY08/09’s income of $458m. The increase was contributed mainly by higher management fee received from Government in FY09/10 to fund various new initiatives arising from the Land Transport Masterplan.

73%

Management Fee from Government

10%Others

4%

5%

6%

Advertising Licence

Fees

Vehicle Transit Licensing

Fees

Composition Fines

2%New Motor Vehicle Registration Fees

$470M Operating Income


94


$’M $’M $’M %

Property, Plant & Equipment 18,203 16,260 1,943 12

Other Non-Current Assets 25 69 (44) (64)

Current Assets 1,781 1,875 (94) (5)

Assets 20,009 18,204 1,805 10

Equity 733 705 28 4

Deferred Capital Grants 16,352 14,353 1,999 14

Borrowings (Non-Current) 1,300 1,800 (500) (28)

Other Non-Current Liabilities 153 120 33 28

Current Liabilities 1,471 1,226 245 20

Equity & Liabilities 20,009 18,204 1,805 10

balance sheet

95

700

500

300

100

(100)

(300)

(500)

1,200

1,000

800

600

400

200

0

net surplus/(deficit)

operating income & expenditure

5-year financial summary

FY05/06

FY05/06

FY06/07

FY06/07

FY07/08

FY07/08

FY08/09

FY08/09

FY09/10

FY09/10

Government Grants Net Surplus/(Deficit) (Deficit) Before Government Grants

$371M $364M $341M

$479M $511M

$43M($9M)

$37M$44M$45M

($315M) ($309M) ($296M)

($488M) ($461M)

Operating Expenditure Operating Income

$709M $723M $737M

$896M

$972M

$376M $389M$439M $458M $470M


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98

1 Hampshire Road Singapore 219428

Vehicle & Transit Licensing Office10 Sin Ming Drive Singapore 575701

You can contact us at 1800-CALL LTA (1800 2255 582) or SMS us at 77 LTA (77582)

www.lta.gov.sghttp://talk2lta.lta.gov.sg

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Documents

ANNUAL REPORT 2009/2010 - Land Transport Authority · ANNUAL REPORT 2009/2010 b ... awards won in FY09/10 77 • significant events 78 • major contracts awarded in FY09 ... has