Annual Report 2010 - BaptistCare · 2 BCS ANNUAL REPORT 2010 Our Vision To be a passionate, innovative, Christian organisation, bringing life-transforming care to our clients. Our

Knowing life|Sharing life

Baptist Community Services - NSW & ACT

Annual Report 2010ABN 90 000 049 525

[INSERT SECTIOM] BCS ANNUAL REPORT 2010B

ContentsOur Vision, Mission, Values.......................................... 2

Section 1: Knowing LifeOur Chairman’s Report ............................................... 4

Our CEO’s Report ....................................................... 6

Our Board .................................................................... 8

Working to Strengthen Our Christian Foundations ..... 10

Our Members ............................................................... 12

Our Strategic Leadership Team ................................... 13

Our People: The Heartbeat of BCS ............................. 14

The End of an Era: Dr June Heinrich .......................... 16

Our Volunteers ............................................................ 18

Section 2: Sharing LifeBCS AgeCare .............................................................. 20

AgeCare Feature ......................................................... 24

Service Footprint ......................................................... 25

BCS LifeCare ............................................................... 26

BCS LifeCare Feature .................................................. 28

BCS Catering & BCS CareCall .................................... 29

Innovation at BCS ........................................................ 30

A Commitment to Environmental Sustainability ......... 32

Financial Summary Pages ........................................... 34

Our Valued Partners .................................................... 36

1[INSERT SECTIOM] BCS ANNUAL REPORT 2010

I have come that you may know lifeJohn 10:10

Life

2 BCS ANNUAL REPORT 2010

Our Vision

To be a passionate, innovative, Christian organisation, bringing life-transforming care to our clients.

Our Mission

To express Christ’s love as we serve individuals, families and people in the community who have unmet spiritual, emotional or physical needs.

Our Values

Mutual respect and trust in all relationships

Integrity and the highest ethical standards

Stewardship of the resources and responsibilities in our care

Communication that is open, consistent and two way

Continuous improvement in all we do

Performance with recognition for results

Creativity, co-operation and commitment in the workplace

Our Foundation Statement

Baptist Community Services – NSW & ACT is based on the Bible’s message of Jesus’ love for all people. His desire is for us to have a quality life and be in relationship with him. Our response is to offer hope, care and compassion to those in need. Jesus said, I have come so that you can have life; life to the full. (John 10:10)

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9 3700 staff

9 1000 volunteers

9 A team of dedicated supporters

9 Our Baptist family of churches

Knowing LifeThrough being a passionate, innovative, Christian organisation...

4 KNOwINg LIfE BCS ANNUAL REPORT 2010

This year’s Annual Report is all about life; knowing life and sharing life. This is a direct outworking of the BCS Vision Statement which calls us to be a passionate, innovative, Christian organisation, bringing life-transforming care to our clients. It is the essence of the heart of Jesus who came that we might experience fullness in every aspect of life.

This act of knowing and sharing life is integral for BCS as a Christian organisation. Fullness of life is what we trust our staff and volunteers will experience each day as through the mission and values of BCS, they come to reflect the love of Jesus... It is our prayer that as a consequence, our staff and volunteers will be inspired to bring life-transforming care to each and every one of the clients with whom they come in contact.

This underlying raison d’être of the organisation has been captured in a Foundation Statement approved by the Board of Directors and endorsed by the Strategic Leadership Team. It underlines that the motivation and purpose of BCS is very much aligned to our Vision, Mission, and Values:

“Baptist Community Services is basedon the Bible’s message of Jesus’ love for all people. His desire is for us to have a quality life and be in relationship with him. Our response is to offer hope, care and compassion to those in need. Jesus said, I have come so that you can have life; life to the full. (John 10:10)”

As we reflect on what has been achieved throughout 2009 and 2010 there is much to celebrate. Many of these policy and project initiatives have been outlined in the CEO’s Report, and when one considers the implications of ongoing financial constraints due to the Global Financial Crisis, the expansion across all areas of the organisation is cause to thank and praise our great God.

Our Chairman’s Report On behalf of the Board and staff of Baptist Community Services - NSW & ACT (BCS), I have pleasure in presenting the Annual Report for the year ending 30 June 2010.

BCS Aged Care continues to form a major aspect of the BCS mission and the Board looks forward to the months ahead as the many hours spent in planning major residential projects in north western Sydney and the ACT start to be realised. Other highlights include the acquirement of the Mid Richmond Retirement Village at Coraki and the purchase of 20 acres of land at Tullimbah with the long-term view of establishing an integrated aged-care development in the Illawarra region. It is in the area of Community Aged Care that the most significant growth has occurred and the Board expects that caring for the poor, the aged and those with dementia in their own homes will continue to present a challenge and engage an increasing demand for our resources into the future.

BCS LifeCare continues to expand and the Board would wish to reaffirm its passionate commitment to this aspect of the mission of BCS. Highlights over the past twelve months have been further expansion of the BCS Food 4 Life program into southern Sydney, and the opening of an extension to Darcy House in Port Kembla enabling our dedicated staff to express Christ’s love to even more homeless and marginalised people in that community. 2009 also witnessed the expansion in partnership with the National Australia Bank of no interest loans to the poor and disadvantaged in the community at North Warilla and the commencement of construction of low-cost housing for pensioners and low income earners in Goulburn and Lismore.

Chaplaincy remains a priority for the Board and with a total of 39 chaplains, the last twelve months has seen an expansion of chaplaincy into BCS LifeCare and juvenile corrective institutions. The numerous accounts from our chaplains confirm that their mission is a life-changing one and I would like to personally salute them for their dedication and commitment. I would also like to recognise and

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And finally, the Board recognises the valued and inspirational leadership of our Chief Executive Officer Dr June Heinrich. All these achievements would not have been possible without her significant and unique contribution. After 16 year’s at the helm June will retire from her role in September 2010. Her contribution to, and influence upon, Baptist Community Services and the not for profit aged care and welfare sector at large cannot be overestimated. The legacy she will leave behind will long be remembered, valued and cherished. June’s innovation and vision underpinned by her faith and commitment to God, has seen BCS (the Baptist Care Story) flourish and expand under her leadership.

As the ink is barely dry on this chapter of the Baptist Care Story, I know that you all share with me the prayer that this unfinished manuscript will under God grow yet further, leaving an ongoing imprint of the love of Christ on the poor, the underprivileged and the marginalised in the communities that BCS is privileged to serve.

Dr Graham Henderson Chairman

You are the light of the world. A city on a hill cannot be hidden. Neither do people light a lamp and put it under a bowl. Instead they put it on its stand, and it gives light to everyone in the house. In the same way, let your light shine before men, that they may see your good deeds and praise your Father in heaven.

Matthew 5:15-16

commend our staff and volunteers who selflessly dedicate themselves to the care of others and in so doing, translate commitment and conviction into action.

As BCS pursues its vision to transform lives, we are indebted to our dedicated Board and visionary Strategic Leadership Team.

I pay tribute to my fellow Directors, who in a volunteer capacity have faithfully given so much of their time and continue to dedicate themselves to the oversight and strategic direction of BCS. I particularly wish to thank Judith Carpenter who as Deputy Chair has selflessly given me her support, wisdom and encouragement. It was with much regret that we received the resignation of Ruth Wilson for personal reasons in September, 2009. Ruth faithfully served BCS as a Board member from 2000 and as Deputy Chair from 2001. Her expertise and insight have been sadly missed. I warmly welcome Ian Wilson who joined the Board in April 2010 and who brings his unique gifts and expertise in aged care and the welfare sector to our discussions.

We acknowledge the financial support given by the Federal and State Governments during the past year and appreciate the opportunities we have been given to voice our opinions on key policy directions in aged and community care. The very positive result of $6.4 million surplus for this year reflects the significant improvement in the economic environment. Total Income grew to $199 million, up $13 million on the previous year. This has positioned us well for future developments and growth.

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KNOwINg LIfE BCS ANNUAL REPORT 2010


In my final year as CEO of Baptist Community Services (NSW & ACT) I have been privileged to once again recognise that BCS is all about people; people who have embraced the mission of BCS to express Christ’s love as we serve individuals, families, and people in the community who have unmet spiritual, emotional or physical needs.

Today we have over 3,700 staff and 1,000 volunteers within BCS. Of these the vast majority are providing care to the many clients we serve. Only a small proportion is involved in the back office administrative support.

Everyday BCS staff have opportunities to touch the lives of thousands of clients across NSW & ACT, and we do so to demonstrate Christ’s love and compassion. I truly believe that at BCS the staff and volunteers are the most important resource the organisation has. This report is a testament to all they have achieved over the past year.

“I truly believe that at BCS the staffand volunteers are the most important resource the organisation has”

During this past year BCS has achieved many significant milestones. In BCS AgeCare these include the progress with Gracewood Communities, the new Western Regional office, and the Community Housing construction currently underway at Goulburn.

New developments at Northwest Sydney, Red Hill and Griffith, ACT [and in the future Southwest Sydney] have been brought together under the name Gracewood Communities. This name will be the signature name for this family of independent living apartments, in-home services, residential aged care centres, wellness and community centres, respite services and a range of modern on-site facilities. An important feature of Gracewood Communities is that they will provide all of the services required in one

Our CEO’s Report

location, avoiding the stress of having to move several times.

Each development is at a different stage in the application and tendering process, with the first construction beginning in 2010 at Kellyville. Griffith and Red Hill projects are also developing momentum, setting the stage for a bright and positive future for BCS in the Southern Region.

In December 2009 BCS opened the new Western Regional Office which was relocated to more central premises in Wentworthville. The premises are ideally located to service the Region and include on-site training and meeting rooms. This office will also service the expansion of BCS’ operations to Broken Hill and Mudgee.

Community and social housing continues to build as BCS takes seriously its mandate to reach out and care for people experiencing disadvantage and homelessness. To this end construction has begun on 33 low cost units in Goulburn, with another 26 units soon to follow in Lismore.

This year BCS’ successful Food 4 Life program ventured out of the Hunter and has successfully started operating in Jannali, in Sydney’s Sutherland Shire. This saw over 200 families registered with BCS Food 4 Life Jannali; almost 300 individual people. Two thirds of the shop’s clients are widowed, divorced or single parents. Although only operating two days per week, Jannali’s shop has already received feedback that local clients are incredibly grateful for access to nutritional food that has allowed them to eat healthily and ensure their cupboards do not end up empty from week to week.

At the beginning of 2010 BCS assumed management of the MayCare Community Centre in Newcastle, entering into a partnership with former operators Mayfield Baptist Church. The community centre is a vital hub in the Mayfield area, providing a range of support services,

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Finally, I would also like to thank all our volunteers, our members, church partners, donors, and corporate supporters for the part you play in promoting and sharing the mission of BCS.

As I look back over my 16 years at BCS I am thrilled to have been able to see God’s hand at work as we have reached out to people in need in the community. Sadly it’s time for me to move on but I am certain that God has great things in store for BCS.

In Habakkuk chapter 1 we read, “look and be amazed! You will be astounded at what I am going to do! I am going to do something in your lifetime that you will have to see to believe.”

I believe that the BCS story has a long way yet to go and I am confident that under the leadership of the incoming CEO, Ross Low, great things will be achieved. Under his oversight I am sure BCS will continue to reach out to people in need in Christ’s name.

Dr June Heinrich OAM Chief Executive Officer

Do nothing out of selfish ambition or vain conceit, but in humility consider others better than yourselves. Each of you should look not only to your own interests, but also to the interests of others.

Philippians 2:3-4

including a five-day-a-week drop in centre, food and meals, crisis care, clothing, referral and advocacy, English classes, an art and craft group, pamper mornings and a Centrelink engagement service. A number of other community groups also use the centre on a weekly basis and the goal is to continue expanding the services to meet local community needs.

BCS’ commitment to eliminating violence, particularly against women, has been acknowledged with over $380,000 in funding for an early intervention project encouraging students to engage in respectful relationships. This successful BCS community project will teach Year Nine students in Sydney’s Inner West, Penrith, Wollongong and Wyong areas about the importance of respectful relationships.

“All this would not have been possiblewithout the dedication and commitment of the staff and volunteers across NSW & ACT.”

All this would not have been possible without the dedication and commitment of the staff and volunteers across NSW & ACT. Every day these people humbly look to the interests of others and serve our clients in a multitude of ways.

I also want to acknowledge the contribution made by the senior executive team at BCS over this past year. Their support and commitment to the mission and values of BCS is vital in enabling BCS to grow and develop and to become a leader in the not-for-profit sector.

Alongside the senior leadership team I’d also like to thank the Board of Directors who work long hours without any remuneration. BCS continues to benefit from a strong Board of Directors who work together to chart the direction for BCS.

“”


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GARy LeARMBA

MANAGEMENT CONSULTANT

Board member from June 2007

Member of Dural Baptist Church

John ChuRChffin fCIS fAICD fTIA

SOLICITOR, PUBLIC NOTARY & COMPANY DIRECTOR

Board member from September 1984

Member of the Remuneration & Performance Committee from July 2000

Trustee of BCS Foundation

Director of BCS Foundation Pty. Limited

Member of Gordon Baptist Church

Consultant to Church & Grace

Director of Milton Corporation Limited


Our Board of Directors

GRAhAM henDeRSonMB BS grad Dip Div fRCS fRCOg fRANZCOg MAICD

GYNAECOLOGIST

Board member from July 1995

Chairman from December 2008

Deputy Chairman from December 2001 to December 2008

Member of Audit & Finance Committee from February 2009

Member of the Remuneration & Performance Committee from December 2002 and Chairman from February 2009

Member of Carlingford Baptist Church

Vice President of the Baptist Churches of NSW & ACT

JuDith CARpenteRBA TCert MIMCA

HUMAN RESOURCES CONSULTANT


Deputy Chairman from September 2009

Member of the Remuneration & Performance Committee from May 2003

Member of Petersham Baptist Church

ALAn RiCe AMBA MEd PhD fACE fACEL JP

EMERITUS PROFESSOR

Former Dean of the Australian Centre for Education Studies, Macquarie University

Board member from November 2000

Trustee of BCS Foundation

Director of BCS Foundation Pty. Limited

President of the Baptist Churches of NSW & ACT (2009 - 2010)

Member of Baulkham Hills Baptist Church

Director of Morling College and Chair of the Morling College Academic Board

Director of Bedford College

National Director, Life Education Australia

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CoRinne GLASbyBEc fIAA

ACTUARY

Board member from June 2007

Member of Audit & Finance Committee from November 2007

Member of Epping Baptist Church

CAtheRine eLLiSBNursing MA(Christian Studies) Pg Dip(Management)

HEALTH POLICY ANALYST

Board member from May 2005

Member of Audit & Finance Committee from November 2005 to November 2007 and from February 2009

Member of Brindabella Baptist Church

Stuart YoungCTA CA(SA) CA

COMPANY SECRETARY

Extensive experience in financial and administrative management functions within organisations

Company Secretary from December 2007

Ross Low

BCom gradDipfin CPA ACIS

CHIEF ExECUTIVE OFFICER

Extensive experience in leadership and management of organisations

Company Secretary from August 2010

The Company Secretaries of the Company at October 2010 are:


RobeRt DunnBA(Hons) CA

CHIEF ExECUTIVE OFFICER


Chairman of Audit & Finance Committee and Honorary Treasurer from July 2004

Member of Remuneration & Performance Committee from July 2004

Member of Castle Hill Baptist Church

bARRy MARxBA BSc MBA ThA

RETIRED UNIVERSITY LECTURER


Member of Remuneration & Performance Committee from February 2009

Member of Narraweena Baptist Church

iAn WiLSon oAMBHealthScience(Mgt) Dip Health Admin

RETIRED AGED CARE/COMMUNITY SERVICES SENIOR ExECUTIVE

Board member from 29 March 2010

Member of Kiama Baptist Church

pAuL WAtkinSBSc(Arch) BArch(Hons)

MANAGING DIRECTOR, PROPERTY DEVELOPMENT & CONSTRUCTION COMPANY


Member of Castle Hill Baptist Church

DeboRAh boSton

VOLUNTARY WORKER


Member of Mortdale Oatley Baptist Church


Baptist Community Services – NSW & ACT (BCS) was formed in 1944 with the vision of expressing the love of Jesus to people in need, and in 2010, this calling remains the very heartbeat of BCS as an organisation. The reason BCS has been able to stay focused on its unique calling over 66 years is due to Christian men and women who have regularly asked why the organisations does what it does, and how BCS is unique alongside other care and service providers.

Alongside of the mission statement and values that BCS works by, a declaration of vision was developed in 2008 to help the organisation understand what the ‘destination’ looks like for BCS - to “be a passionate, innovative, Christian organisation, bringing life-transforming care to our clients.” In recent years, there has been a move to further explore what it means to be an overtly Christian organisation, by trying to better understand the motivation of the organisation, and to clarify the foundation and framework for BCS’ mission and care ministry.

BCS Chaplains used their annual conference in 2009 to delve further into the issue of what it means to be a Christian organisation. The Christian Essence workgroups and the BCS Chaplains then both submitted summary statements to a final working party. The final working party worked on the various proposals in order to bring together the best of all the viewpoints and the final Foundation Statement has been approved by the Strategic Leadership Team and the Board of Directors:

“Baptist Community Services – NSW & ACT is based on the Bible’s message of Jesus’ love for all people. His desire is for us to have a quality life and be in relationship with him. Our response is to offer hope, care and compassion to those in need. Jesus said, I have come so that you can have life; life to the full. (John 10:10)”

Working to Strengthen Our Christian Foundations

With the Foundation Statement now finalised, it becomes a valuable tool in helping all present and future staff align to the organisations mission, values and vision. This statement is not intended to merely sit on the shelf, but will be given practical expressions of use in the coming months and years. To this end, over the past 12 months BCS has intentionally sought to strengthen our Christian foundations at all levels of the organisation, through initiatives including:

Chaplaincy Services

BCS Chaplains continue to play a vital role in BCS’ commitment to providing holistic, Christian care to people with physical, emotional, and spiritual needs. In 2010, the number of chaplains has grown to 39 and their areas of service continue to expand.

As well as residential aged care, chaplains serve across the broader community linked to BCS in-home aged care and disability programs. BCS chaplains serve in Hospitals at Westmead and Gosford, Corrective Centres in Junee and Kempsey, Juvenile Corrective centres in St Marys and Kariong, as well as Long Bay Corrective Centre Forensic Hospital.

Chaplains are now an integral part of innovative outreach programs through LifeCare services such as the BCS Crystal Street Community Shop, BCS Darcy House, and BCS Warilla North Community Centre.

“Chaplains in hospitals hold the hands ofpatients as medical staff work frantically to patch up wounds. Chaplains sit in prison cells with those who are lonely and rejected. Chaplains in aged care reach out to the frail and the elderly. Chaplains in disability care are that safe person who brings stability amidst confusion. The chaplain takes Jesus to those who don’t know where to find him, speaking the words that Jesus would speak to those who need to know him.”

Rev. Ian Duncan, Manager Pastoral Services

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and program advice and other general support. This support and advancement of the Baptist family of churches will continue to be an integral part of BCS’ partnership vision.

BCS Connect Grants

Through Connect Grants of up to $5000, BCS partners with local Baptist Churches to reach out into the community to express Christ’s love in practical ways. In November 2009, seven churches received BCS Connect Grants to assist in the development of community-focused ministry projects.

• Ballina Baptist Church Men’s Shed Project

• Bel-Air Baptist Church COACH Mentoring

• Georges River Baptist Church Self Esteem Program for disadvantaged pre-teen girls

• Kariong Community Baptist Church Kariong Community Care Inc

• New Vine Baptist Church Lara’s House

• Oyster Bay Baptist Church Food 4 Life Jannali

• Riverside (church plant in Ermington) Social Venture Café

Since 2002, BCS has administered over $300,000 to churches in support of new initiatives.

BCS Chaplains continue to play a vital role in BCS’ commitment to providing holistic, Christian care to people with physical, emotional, and spiritual needs.

Partnering with our Churches

Within its Strategic Plan 2010-2014, BCS identifies the key priority of continuing to strengthen relationships with the Baptist family of churches across NSW and the ACT. Over the past year, BCS has partnered with churches through a range of initiatives, including:

Revive 2009

BCS again served as a major partner with the Baptist Churches of NSW and the ACT in the presentation of Revive 09, which provided men, women, youth and children the opportunity to come together for celebration, inspiration and equipping. The theme of the 2009 convention was ‘Life’. BCS staff and volunteers assisted with Revive 09, overseeing the registration and welcome desk. BCS staff also led a number of workshops at the convention.

BCS Sunday and Promotional DVD

Building on the positive response to the BCS Sunday DVD productions in 2007 and 2008, the BCS Community Relations Unit facilitated the production of a video for use at Revive 09 and BCS Sunday. As well as the DVD, churches were also sent a resource kit and copies of the ‘Your Care, Our Passion’ brochure.

Over the past year, the BCS Community Relations Unit, along with the CEO, and staff from BCS LifeCare and AgeCare have been involved in a range of informal contacts with churches and pastors, including church visits, speaking with church groups, meetings with pastors and church leadership teams, ministry

“”



Our Valued Members

As a large Christian care organisation, BCS at its grassroots is a great example of how Baptist churches can cooperatively work together to build a ministry that no single church could do on its own. BCS’ inception in 1944 came out of a “Forward Movement” vision, adopted by the Baptist family of churches in NSW and the ACT in 1938. Although the vision centred on personal evangelistic goals, it was the spur to bring together a group of faithful and dedicated men and women from a number of churches to pursue a shared vision for a Baptist organisation, devoted to caring for people in need. Now 66 years on, the BCS Company membership comprises men and women from Baptist Churches from across NSW and the ACT from which the BCS Board of Directors are elected.

BCS continues to seek to grow its membership base as well as deepen the involvement of members in the organisation’s activities. During the past year members have been sent prayer and news updates, along with copies of the Trust magazine and other relevant information. All Baptist Churches are invited to have a member represented on the BCS Company. Interested people, who are members of a Baptist church, can also join the Company as individual members. For more details about membership, please contact the BCS Community Relations Unit on 1300 ASK BCS (1300 275 227) or [email protected] .

Our Honorary Life Members Year of Award

Mrs Janet Abrahamffy 2004

Mrs Dorothy Baker 2003

Mrs Nancy Beach 2006

Mrs Gladys Bergersen 2002

Mrs Joy Cameron 2005

Mrs Betty Checkley OAM 2000

Mrs Betty Clissold 2007

Miss Lola Cousemacker OAM 1997

Mrs Margery Field OAM 1997

Mr Douglas Furniss 2007

Mr Roy Gilchrist 2003

Mr Alan Goss 2004

Mrs Shirley Ives 1992

Mrs Barbara Jones 1999

Mr Kevin Leek 2008

Mrs Shirley Lindner 1997

Mr James Mallice 2004

Mrs Clarice Mangelsdorf 1999

Mr Donald McGregor 2007

Mrs Heather McGregor 2009

Mrs Alma O’Rourke OAM 2009

Mrs Ailsa Parsons 1999

Mr Roger Peffer OAM 2001

Mr Allan Richards 1997

Mr Ron Robertson 1984 (Secretary Emeritus)

Mrs Grace van der Kooi 2005

Mrs Peg Warman 2004

Our Members

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Our Strategic Leadership Team

Ross Low General Manager Corporate Support

June Heinrich Chief Executive Officer

Paull English General Manager Southern Region

Gerry Murphy General Manager Northern Region

Russell Bricknell General Manager Sydney Region

Robert McPaul General Manager LifeCare Services

Mike Furner General Manager Strategic Development and Sustainability

Anne Maree Hodgson General Manager Operational Support

Allen Sibley General Manager Western Region

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The Strategic Leadership Team (SLT) was formed as a result of recommendations flowing from the organisational review in 2008.

The SLT has replaced the former Executive Leadership Team and comprises:

• The Chief Executive Officer

• General Manager - Operational Support

• General Manager - Corporate Support

• General Manager – Strategic Development and Sustainability

• General Manager – BCS LifeCare

• And the General Managers of each of the four BCS AgeCare Regions

The leadership team’s name was intentionally changed from Executive to Strategic, to reflect the team’s ongoing desire to provide strategic leadership across BCS.

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5.6. 7.

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Empowering staff to drive career development

During the year, the HR Unit developed a Job Family Framework (JFF) resource to empower all staff to develop their careers within BCS by giving them the opportunity to be actively involved in their career development decisions, while enhancing their skills and capabilities.

The JFF identifies key requirements, commonly referred to as competencies, which staff must demonstrate in order to progress within the “job family” career path.

A job family represents a group of jobs with similar functional duties that deliver whole or part of service delivery outcomes. As an example, the RAC Job Family includes all staff who work in residential aged care.

The HR Unit is now working towards the first phase of implementation of this project, which will involve the roll out of a “Personal Development Resource Kit” tailored for Non-Award/Agreement staff for the performance year 2010-11.

The JFF will be BCS’ platform for ongoing workforce management and employee career development within BCS.

Our People: The Heart of BCS

Orientation for BCS Managers and Administration staff

A new program for the orientation of BCS Managers, Support Services and Administration staff was developed by the BCS Learning Unit and successfully piloted throughout March, replacing what was previously known as “O-Day” or Orientation Day.

The new program recognises that orientation covers the first six months of a staff member’s role. The program includes a two month period of workplace orientation and training streamlined to the employee’s role and a two-day Support Services orientation at Epping where the new employee will meet senior management, receive an overview of the organisation and attend workshops about business-specific information. An orientation program for new aged care frontline staff including volunteers began development in early 2010.

BCS: An Employer of Choice

For the fourth consecutive year, BCS is proud to have been announced as a 2010 EOWA Employer of Choice for Women, a win for an organisation with over 80% of its staff who are female.

One of 95 organisations to receive the accolade in 2010, BCS’ family-friendly policies and career development prospects reflect a deep commitment to providing equal employment opportunities for both women and men.

The award acknowledges that BCS is showing strong leadership in promoting women in their workplaces and that the organisation continues to go over and above the minimum requirements in working to remove any barriers to women’s career progress.

BCS’ strategic foundations names people as a key priority, and as such, the last financial year has seen the organisation continue to improve on workforce planning, recruitment, performance management and education and training systems.

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Living our Values: Performance with Recognition for Results

The BCS Inspire Awards program, recognising and rewarding outstanding staff performance, was successfully run during the year.

Across the three award levels, 575 staff were were nominated to receive an Inspire Award by their colleagues.

At the 2009 Annual Celebration Dinner held in Sydney in December, five staff members were recognised with a Level Four Certificate of Excellence Award.

• Cheryl Edwards Executive Care Manager BCS Niola Centre

• Elizabeth Byrne Senior Events & Communications Coordinator BCS Support Services

• Marilyn Goff Clinical Consultant BCS Support Services

• Debbie Lucas TeacherBCS Northmead Childcare Centre

• Juli Wickenden Community Manager BCS Care Centre – Mid North Coast

The Excellence Award is given to staff displaying excellent performance, dedication and commitment to BCS values throughout the year.

2009 Staff Satisfaction Survey

In November 2009, all BCS employees were invited to participate in the BCS Staff Satisfaction Survey conducted by the Voice Project at Macquarie University.

Feedback from BCS staff is highly valued, and 33% of BCS’ employees participated in the survey.

The survey results showed improvements in the organisation’s key outcomes, engagement with staff and organisational progress. Results were very strong in the area of Mission and Values, results focus, role clarity, safety and teamwork.

The survey also provided BCS with more information about areas where staff would like to see improvements, including areas such as communication across all staff in BCS, recognition, workload and staffing issues, career development and involvement in decision making.

A workshop to consider the survey feedback and resulting action plan was developed in May 2010 by staff representing a variety of job types from across BCS’ regions and divisions.

BCS’ Strategic Leadership Team endorsed the action plan in June and throughout the next financial year BCS will work hard to make improvements.

BCS’ family-friendly policies and career development prospects reflect a deep commitment to providing equal employment opportunities for both women and men.

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A Distinguished Educationalist

When Dr June Heinrich was first introduced to BCS in the September 1994 Trust magazine, she was described as ‘a distinguished educationalist with solid achievement in prisoner rehabilitation.’

To these credentials, she can now add ‘a champion for the elderly and for people who are living in crisis, disadvantage or distress.’

On Friday 3 September, Dr June Heinrich retired from her role as Chief Executive Officer at BCS, after 16 years of service, dedication and commitment.

June’s mark on BCS began in 1991, when she was elected to the Council of BCS, then known as the NSW Baptist Homes Trust and in late 1993, June was appointed to the BCS Property Committee. In August 1994, June resigned from the Board of BCS after being asked to take up the appointment of Chief Executive Officer.

With 1620 employees and an annual income of $33.6million, June began her mission to develop strong links with local churches and to lead the organisation to be a strong and effective Christian care provider.

Times of Change, Faith and Growth

The exceptional growth of BCS as an organisation, geographically, financially and as a not for profit care provider is testament that June fulfilled the goals she set out to accomplish.

In the last financial year, June led 3,700 staff and 1,000 volunteers working in over 160 ministries and services across NSW and the ACT, with an income of near $200million.

Her leadership was certainly innovative, inspirational and fast-paced. But above all and

The End of an Era: Dr June HeinrichAs the end of the 2009-10 financial year drew to a close, Dr June Heinrich, Chief Executive Officer was also finishing her time as Chief Executive Officer of BCS.

In this special report, we celebrate a journey of changes and team work under the helm of Dr June Heinrich, Chief Executive Officer of Baptist Community Services - NSW & ACT from 1994 – 2010.

in spite of the organisation’s growth, it was the deepening of the BCS’ Christian foundations that June believes was her biggest achievement.

“My greatest satisfaction is that BCS’ Christian foundations have been strengthened. BCS is an overtly Christian organisation and this emphasis is reflected in our Strategic Plan, our Business Plans and individual performance agreements,” she said.

“Our Christian foundations have flowed into our relationship with the Baptist family of Churches, which is now much stronger.”

“I have greatly enjoyed being able to integrate my Christian faith with my work life and the opportunity to share in staff devotions and prayer times.”

In 16 years, June has witnessed change, good and bad, promising and disappointing across the aged care and welfare industries, where BCS’ ministries are concentrated.

“Over the 16 years I have been the CEO, I have observed the growing reliance of organisations such as BCS on gaining government funding to develop new ministries. When I think back to the beginnings of BCS, when there was no government funding and the passion of those early volunteers commenced the ministry of BCS, I am in awe of their faith and commitment,” she said.

“I have been excited by the development of community aged care, because many older people want to stay in their own homes for as long as possible and I am thrilled that BCS has become an industry leader in community and in-home aged care.

“Despite the fact that residents in our residential aged care facilities are sicker and frailer, we


And I will always smile when I remember the clients who said to me... ‘Thank you for caring about me’.

June HeinrichChief Executive Officer

need to focus on providing care to the ‘whole’ person and not just physical care.

“The concept of the integrated service delivery model, as exemplified by BCS’ new development in Kellyville, is a positive step which I am proud we have developed,” she said.

“Domestic violence is also a major problem in our community and Churches and the Government have been slow to respond. I am proud that this is an area where BCS developed strong programs which are entirely funded from within its own resources, but there is more still to do.”

“I have many special memories from my time as CEO. I remember celebrating when BCS won the inaugural Minister’s Award for Excellence in Staff Development in 2000. I was determined and motivated when BCS piloted the Extended Aged Care at Home Packages and struggled to operate within the funding levels to begin with,” she said.

“And I will always smile when I remember the clients who said to me ‘Thank you for caring about me’,” said June.

A Journey of Team Work & Innovation

It was the extensive networks, teams of staff from across BCS, the BCS Strategic Leadership Team and the BCS Board of Directors who supported June throughout her journey as CEO.

“I have enjoyed the freedom given to me by the Board to develop innovative programs and to expand the ministry of BCS. There was a good synergy between the Board of Directors and the senior executive and everyone was going in the same direction.”

“I also believe that the staff at BCS understand and support the direction of BCS and this is strongly illustrated in our Staff Satisfaction Survey results.”

“Outside of BCS, I have enjoyed the opportunities to be involved in policy development at the State and Federal levels as a member of Government Advisory Committees and Baptist Care Australia,” she said.

Anyone in earshot of June will have heard her ask one key question; “Is anyone really looking

forward to entering a nursing home?” It is this predicament, one that will confront most ageing Australians, that has driven June to find creative and innovative answers for the aged care industry.

“Older Australians are a vulnerable group within our community. Many of them feel unwanted and no longer able to contribute to the community. My goal has been to improve the quality of life for older Australians and to give them a sense of self worth.”

This had led June to seek out and advocate much of the aged care research and development that BCS has undertaken, including the BCS Age Friendly Home and new technology and program pilots that aim to allow older people and people living with a disability or dementia to remain living safely and comfortably in their own homes for as long as possible.

While BCS continues its care journey, June reports that she is not retiring to put up her feet and vegetate.

“Bill, my husband, and I are very involved with the development of NewHope Kellyville, a Church Plant from Carlingford Baptist Church and we are building a new home in The Ponds at Kellyville, so that we will be part of the community.”

“I am very involved in denominational matters and am also planning to undertake further postgraduate study at the University of Western Sydney in the area of Ageing.”

“In addition, I serve on several boards including the Aged Care National Accreditation Board and I have been asked to be a Director of a Research Centre in Telemedicine at the University of Western Sydney,” she said.

If there was ever a time for rest and relaxation, June does not believe this is it!

“ ”


The Volunteer Manager role includes developing creative and effective ways for volunteer recruitment in BCS communities, advocacy for volunteers needs and continuing to build a strong culture of appreciation for BCS volunteers.

An improved volunteer database, revising volunteer policies, sourcing resources for recruitment and the reestablishment of partnerships with Baptist churches have been the key strategies during this financial year.

Volunteers continue to be an essential part of the fabric of BCS. Because of their commitment and dedication, volunteers are able to provide extra services, care and attention to the clients and clients of BCS, adding to the already amazing work being done by BCS staff.

Our Volunteers: Ordinary People, Extraordinary Contribution

BCS volunteers continue to be recognised in the wider community, with long-term volunteer Mrs Barbara Jones being awarded the medal of the Order of Australia in the general division for service to aged welfare on Australia Day. After more than 50 years of volunteering with BCS, Barbara continues her work with the people of BCS Willandra.

BCS staff have also given their time and energy to volunteer throughout the year at both BCS Marsfield and BCS Crystal Street, as well as at events such as Clean Up Australia and the annual Baptist Assembly / Convention ‘Revive’.

Thank you to Friends of Kularoo

After 14 years of contributing to the history of BCS Kularoo Centre and to the life of residents living at the centre in Forster the Friends of Kularoo sadly disbanded on June 30.

The ‘Friends’ group, chaired by Mr Bruce King, fundraised and volunteered along with the support of Forster Baptist Church, providing additional and nonessential items that improved the quality of life for residents at BCS Kularoo Centre. The ‘Friends’ also oversaw the kiosk at the Centre.

In Memory: A special volunteer

Mrs Dorothy Henderson OAM, BCS Honorary Life Member, was an early and dedicated pioneer in the work of BCS. Dorothy became an official member of the then Baptist Homes Trust in 1954 and retained this membership until 1992, when she was appointed an Honorary Life Member.

Dorothy was actively involved in the establishment of at least twenty-one BCS homes, including the former children’s home Karingal in Mosman and BCS Aminya Centre in Baulkham Hills, both holding a special place in her heart. Dorothy also had a passion for BCS’ Opportunity Shops, working in those based in Petersham, Villawood and Lidcombe.

In 1993, Dorothy was honoured with the naming of BCS Dorothy Henderson Lodge at Marsfield. In consenting to the building being named after her, Dorothy did so as recognition of the many ladies who served with her.

Dorothy’s passing on Monday 4 January 2010 brings the closing of a significant chapter in BCS history.

A new Volunteer Manager, Ms Pip Almond, joined the BCS Community Relations Unit in January after working with the Baptist Children, Youth & Young Adults Ministries in NSW & ACT for four and a half years.

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Sharing Life

9 More than 160 services and facilities

9 Thousands being served on a daily basis

9 Clients across the total age spectrum

9 Real people with real needs

Through bringing life-transforming care to our clients...

20 SHARINg LIfE BCS ANNUAL REPORT 2010

Purchase of land in the Illawarra

BCS’ vision to establish an integrated service delivery aged care development in the Illawarra region has taken another significant step forward with the acquisition of land for this purpose.

The search for suitable land began eight years ago, with key considerations being the size and zoning of the site area, as well as proximity to public transport and community infrastructure.

The BCS Board has given approval to acquire a parcel of land in Yellow Rock Road Tullimbah, off the Illawarra Highway. The 8.21 hectare (20 acre) block meets the necessary requirements of being suitably zoned for aged care, fully serviced and level, and close to amenities. The land is located approximately 20 kilometres from the Wollongong CBD, 10 kilometres from Shellharbour and 23 kilometres from Robertson.

The Illawarra region has the fourth largest projected shortfall for the provision of residential and community aged care places by the year 2021, compared with all Department of Health and Ageing planning regions across NSW.

The development of an integrated service delivery model in Tullimbah will provide a wholistic BCS presence in the region, more effectively linking the existing aged care services and offering a base for potential additional services from the LifeCare Division in this high need area.

BCS AgeCare Responding to the needs of increasingly frail and vulnerable older people is the primary focus for BCS AgeCare. As the needs of the community are increasing it follows that BCS should continue to place the expansion of AgeCare as a major aspect of its mission. The development, acquisitions, and growth that characterise this year’s AgeCare report are a confirmation that this mission is being achieved.

BCS Western Region grows and relocates

Following significant expansion to BCS’ care services across NSW, the BCS Western Region Office was relocated from their shared site at BCS Carlingford to new premises in Wentworthville on Wednesday 17 March 2010.

On behalf of the Mayor of Holroyd City Council, Councillor Allan Ezzy joined with BCS’ Strategic Leadership Team, Western Region management as well as local BCS Members and Baptist Pastors to officially open the new office.

Following a regional restructure in the last financial year, the BCS Western Region includes BCS AgeCare services across Sydney’s Sutherland Shire, Sydney’s South West, Nepean and Blue Mountains areas, and as far West as Parkes, Dubbo, Cowra and Broken Hill.

Councillor Ezzy welcomed the regional team to the area, stating that “Holroyd has long been known as the ‘gateway to the West’ so it is appropriate that your new office is here and we’re pleased to have you.”

The BCS Western Region is overseen by General Manager, Mr Allen Sibley, and his team of 12 staff ensure that BCS’ care services in this Region are supported efficiently in areas including finance, property, marketing, education training and administration.

9 21 residential aged care facilities

9 12 retirement living villages with 431 village units.

9 6 day and/or overnight respite facilities

9 26 Care Centres providing thousands of Home and Community Care programs, 977 Community Aged Care Packages (CACP), 255 Extended Aged Care at Home Packages (EACH) and 72 EACH – Dementia Packages.

In 2010, BCS AgeCare operations include:

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The Gracewood Community

As BCS’ major developments in Kellyville, Red Hill, Griffith and Mt Annan gained momentum, a Project Manager and Sales & Marketing Strategist were appointed.

Development applications for the sites at Kellyville in NSW and Griffith and Red Hill in the ACT were submitted in the second half of the financial year.

Following market research and testing, ‘The Gracewood Community’ was chosen as the umbrella name for all future BCS integrated developments and a website was launched; www.thegracewoodcommunity.com.au

The Gracewood Community vision centres on choice, lifestyle and environment. The developments will offer an integrated community including residential aged care, independent living units, in-home care options and respite services for carers of people who are frail and young people who are living with disabilities. The sites will include a Gracewood Wellness Centre, club house, gymnasium and a heated lap-pool.

The developments will be designed and built with a commitment to minimising the environmental footprint and will feature open spaces as part of a safe and secure environment.

Following the development application approvals, calls for building tenders and civil works will begin.

Development at BCS Warena Centre

In June 2009, work began on the third and final stage of BCS Warena Centre in Bangor, Sutherland Shire, with an additional 34 residents to be accommodated at the centre.

Throughout the financial year, construction on the $7.5million building development progressed and was completed in August 2010. An official opening took place on Saturday 21 August.

The extended BCS Warena Centre will now provide state of the art care technology, a new chapel, landscaped gardens, grand rooms with panoramic views, quality furniture and finishing’s throughout.

The development also includes environmentally sustainable features such as low energy heat pump water heaters; use of skylights; movement sensors connected to corridor lighting and storerooms; and large windows to allow maximum sunlight to the building. The project removed 1,900 cubic metres of waste, of which 92% was recycled.

SHARINg LIfE BCS ANNUAL REPORT 2010

This act of knowing and sharing life is integral for BCS as a Christian organisation. Fullness of life is what we trust our staff and volunteers will experience each day as through the mission and values of BCS, they come to reflect the love of Jesus...

Graham Henderson BCS Board Chairman

“”

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Leading the way in Accreditation and Best Practice standards

For the third time running, BCS Kara Centre, located in Mayfield, Newcastle celebrated their accreditation success with a Better Practice in Aged Care Award.

The Better Practice award was granted to BCS Kara Centre for their role in developing and enhancing an oral health program for residential aged care clients, as part of a national research project.

As a participant in the research project, directed by South Australian Dental Services, BCS Kara Centre was instrumental in testing an oral health assessment tool and implementing improved oral health procedures for residents in their care.

Following this initial involvement, BCS Kara Centre then established an Oral Health “Champions” group, where selected staff act as role models for their colleagues and ensure best practice oral care is role-modeled among current and new staff. The centre then established a dental treatment room, with onsite dental services now available for residents.

BCS George Forbes House also celebrated their accreditation success while commemorating their 30 year anniversary in July.

Located in Queanbeyan, BCS George Forbes House is home to 85 residents and was originally operated by the Smith Family, having seen a number of extensions since then.

During a special ceremony and afternoon tea BCS George Forbes House was congratulated by both Queanbeyan City Mayor Councillor Tim Overall and BCS CEO Dr June Heinrich on achieving both milestones.

All BCS aged care facilities continue to achieve successful accreditation outcomes, meeting all 44 outcomes required by the Federal Government’s Aged Care Standards and Accreditation Agency.

Premium LifeStyle Choice at BCS Shalom Centre

After its first year of operation, the new and final stage of BCS Shalom Centre, located on the BCS Marsfield site and offering Premium Lifestyle Choice services, reached full occupancy in January.

This achievement illustrates the strong care reputation of BCS Shalom Centre, and the successful regional, marketing and care team partnership that contributed to this result.

Premium Lifestyle Choice offers residents extra services such as significantly higher standards of accommodation, food and other personal services that clients and their families might not expect to find at an aged care centre. Further information can be found at www.shalom.org.au

Also on the BCS Marsfield site, the low care facility BCS Dorothy Henderson Lodge underwent its first stage of renovations, with the addition of four new rooms and improved amenities for residents.

BCS joins National Compact

In March 2010, then Prime Minister the Hon. Kevin Rudd MP launched the National Compact between the Australian Government and the Third Sector of community and not for profit organisations.

BCS was one of 320 organisations to join the National Compact, and in doing so, has agreed to work with all Australian Government agencies to improve social, cultural, civic, economic and environmental outcomes, building on the strengths of individuals and communities.

The National Compact represents a commitment by the Australian Government and the Third Sector to genuinely collaborate to achieve this shared vision. The Compact’s shared principles provide a foundation for action to improve working relationships, strengthen Sector viability and develop and deliver better policy and programs.


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New funding and care services

The annual Aged Care Approvals Round saw BCS receive an additional 50 in-home aged care packages and over $430,000 of government funding through the HACC tender round to expand in-home care services and establish a new day care service for older people and people living with a disability.

After successfully applying for funding to establish a new centre based day care service in the Newcastle area, BCS will be offering a new BCS Embrace Healthy Living Program for older people, people with a disability and their carers, with transport to and from the centre.

Commencing in October 2010, the program will offer health education, day activities and outings from a secure home-like venue, and will be staffed with a well trained and dedicated team of employees and volunteers.

BCS Care Centre - South West Sydney has received new funding to expand their existing in-home care services to older people and people with a disability who reside in suburbs of Sydney’s Inner West.

BCS Care Centre - Nepean was also able to extend care to an increased number of people with additional funding for their domestic assistance and personal care services.

BCS was one of the first aged care organisations in Australia to develop in-home care services and it has been exciting to see the huge growth in these programs, enabling thousands of BCS clients to stay in their own homes, with increased independence, safety and security.

Community Care Quality Reporting

Successful Quality Reporting outcomes were received at BCS Care Centres Northern Suburbs, Robertson Centre, Wilmette Cottage, Chatswood and Seven Hills during the year.

Quality Reporting was implemented in July 2005 by the Australian Government to ensure that quality services are delivered to people through Community Aged Care Packages (CACP), Extended Aged Care at Home (EACH), Extended Aged Care at Home - Dementia (EACH D) programs and the National Respite for Carers Program (NRCP).

It ensures that community service providers have systems and processes in place to meet the care standards for each program.

Services must also demonstrate how they are listening to the people they provide care for. This is one important way to ensure that their needs are being met.

BCS heads West with in-home care

BCS continues to expand its in-home care services in numbers and in locations across NSW and the ACT. Services in the NSW Central West region were expanded in late June 2009 when BCS Care Centre – Mid State in Dubbo was awarded four new Extended Aged Care at Home (EACH) packages.

BCS will also begin delivering Transitional Aged Care Packages in Broken Hill as well as new BCS LifeCare services which will give BCS even further opportunities to serve people in need in this area.

“As the needs of the community are increasing it follows that BCS should continue to place the expansion of AgeCare as a major aspect of its mission. ”


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BCS Mid Richmond Centre staff, residents and Executive Care Manager, Mrs Carol Thurgate were welcomed into the BCS family on Thursday 1 July, when the facility officially came under BCS management.

Mayor of Richmond Valley Council, Councillor Col Sullivan, BCS Chief Executive Officer, Dr June Heinrich, BCS Board Chairman, Dr Graham Henderson and senior BCS staff joined with staff and residents for a handover and welcome ceremony, followed by a BBQ lunch.

Throughout the 2009-10 financial year, BCS worked closely with the team at BCS Mid Richmond Centre, to implement the quality systems that BCS uses throughout its facilities.

“BCS is very excited to be providing care to people living in Coraki and the greater Lismore and Northern Rivers region,” said BCS Northern Rivers Area Manager, Mr Peter Crane.

Manager since 2003, Carol Thurgate believes that small facilities are no longer able to cope with the changes and regulations taking place in the aged care industry.

“Being part of BCS means that we’re able to have someone help us with all of these things. As a large organisation, BCS has increased buying power, funds, resources, and a big knowledge pool of aged care to draw on,” she said.

BCS Mid Richmond Centre, now part of the BCS Northern Region, offers 45 low care, ageing-in-place beds, including 16 dementia-specific beds, and was formerly named the Mid Richmond Residents’ Village.

Operated by Richmond Valley Council up until 30th June 2010, the foundations of the formerly named Mid Richmond Retirement Village are based on “people power, perseverance, prayer, being the right place and playing the right cards, at the right time,” reports historian Mr Graham Smith.

In 1973, the community of the Mid Richmond area was inspired to seek a hostel type village for elderly residents in the area. The instigating

AgeCare Feature

Management Committee, representing major churches, clubs and other organisations, recognised that the only way this project would have success was for local residents in the farming area to also see this need and to work as a community.

After eight years of fundraising and a significant bridging finance loan from Richmond River Shire Council, the project proceeded and building began in 1982 and finished in 1983.

Today, Coraki is still a small town, where many of the residents know the staff, and the staff know the residents from their childhood.

In September 2008, the centre opened a new wing called ‘Fairway Cottage’. Originally to have six dementia specific beds, increasing community needs encouraged the centre to move the secure doors and provide space for a larger 16-bed dementia specific unit.

The cottage also has its own sensory garden, displaying a variety of native plants and brightly coloured succulents and flowers.

Joining the BCS family: BCS Mid Richmond Centre


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bCS AgeCare Southern Region

Residential Aged CareBCS Caloola Centre Wagga Wagga

BCS Carey Gardens Centre Canberra

BCS George Forbes House Queanbeyan

BCS Morling Lodge Canberra

Retirement LivingBCS Clinton Villas Goulburn

BCS Kookora Village Griffith

BCS Morling Village Canberra

Day/Overnight Respite CareBCS Towner House Wagga Wagga

In-Home CareBCS Care Centre – Canberra Canberra

BCS Care Centre – Goulburn Goulburn

BCS Care Centre – Illawarra/Shoalhaven Nowra

BCS Care Centre – Murrumbidgee Griffith

BCS Care Centre – Queanbeyan Queanbeyan

BCS Care Centre – Riverina Wagga Wagga

BCS Care Centre – Southern Highlands Bowral

Regional Office BCS Southern Regional Office Canberra

bCS AgeCare Sydney Region

Residential Aged CareBCS Aminya Centre Baulkham Hills

BCS Cooinda Court Marsfield

BCS Dorothy Henderson Lodge Marsfield

BCS Hayfield Court Carlingford

BCS Shalom Centre Marsfield

BCS Waldock Centre Carlingford

BCS Yallambi Centre Carlingford

Retirement LivingBCS Aminya Village Baulkham Hills

BCS Hayfield Village Carlingford

BCS Willandra Village Marsfield

Day/Overnight Respite CareBCS Robertson Centre Carlingford

BCS Willmette Cottage Carlingford

In-Home CareBCS Care Centre – Chatswood Chatswood

BCS Care Centre – Cumberland Auburn

BCS Care Centre – Hills District Castle Hill

BCS Care Centre – Northern Suburbs Marsfield

BCS Care Centre – Seven Hills Seven Hills

BCS Care Centre – Wisemans Ferry Wisemans Ferry

Regional OfficeBCS Sydney Regional Office Marsfield

bCS AgeCare northern Region

Residential Aged CareBCS Kara Centre Mayfield

BCS Kularoo Centre Forster

BCS Maranoa Centre – Alstonville Alstonville

BCS Maranoa Centre – Lismore Lismore

BCS Orana Centre Point Clare

BCS Warabrook Centre Warabrook

BCS Mid Richmond Centre Coraki

Retirement LivingBCS Maranoa Village – Alstonville Alstonville

BCS Orana Village Point Clare

Day Respite CareBCS Blue Gum Cottage Taree

In-Home CareBCS Care Centre – Central Coast Kariong

BCS Care Centre – Hunter Adamstown

BCS Care Centre – Mid North Coast Tuncurry

BCS Care Centre – Northern Rivers Alstonville

Regional OfficeBCS Northern Regional Office KariongBCS Northern Rivers Area Office Alstonville

bCS AgeCare Western Region

Residential Aged CareBCS Morven Gardens Centre Leura

BCS Niola Centre Parkes

BCS Warena Centre Bangor

Retirement LivingBCS Kitty Doyle Five Dock

BCS Merindal Hamlet Glenbrook

BCS Warena Village Bangor

BCS Wingara Hamlet Springwood

Day/Overnight Respite CareBCS Bushman’s Centre Parkes

BCS Victoria Centre Forbes

In-Home CareBCS Care Centre – Broken Hill Broken Hill

BCS Care Centre – Cowra Cowra

BCS Care Centre – Macarthur Harrington Park

BCS Care Centre – Mid State Dubbo

BCS Care Centre – Nepean Penrith

BCS Care Centre – Parkes Parkes

BCS Care Centre – South East Sydney SutherlandBCS Care Centre – South West Sydney Bankstown

Regional OfficeBCS Western Regional Office Wentworthville

BCS Footprint as at October 2010

bCS LifeCare Services

Youth & ChildrenBCS Auburn Baptist Pre-School Kindergarten Auburn

BCS Leith House Pennant Hills

BCS Northmead Baptist Child Care Centre Northmead

BCS Pathways Wyong

LifeCare Counselling & Family ServicesBCS LifeCare Counselling & Family Services Bankstown

BCS LifeCare Counselling & Family Services Campbelltown

BCS LifeCare Counselling & Family Services Penrith

BCS LifeCare Counselling & Family Services Tuggerah

Community Development & AccommodationBCS Assistance with Care & Housing for the Aged Tuggerah

BCS Chisholm Accommodation St Marys

BCS Chisholm Care Illawarra/Macarthur

BCS Crystal Street Community Shop Petersham

BCS Darcy House Port Kembla

BCS Warilla North Community Centre Warilla

Food 4 LifeBCS Food 4 Life Hunter Region

BCS Food 4 Life Jannali

Hunter ServicesBCS Employment Ventures Newcastle

BCS Maycare Community Centre Newcastle

BCS Night Vision Newcastle

BCS Community Outreach Team Newcastle

Loans ServicesNo Interest Loan Scheme

BCS No Interest Loan Scheme Warilla North

BCS No Interest Loan Scheme Newcastle

BCS No Interest Loan Scheme Dubbo

BCS No Interest Loan Scheme Wellington

BCS No Interest Loan Scheme Broken Hill

Step Up Loan Scheme

BCS Step Up Loan Scheme Warilla North

BCS Step Up Loan Scheme Newcastle

BCS Step Up Loan Scheme Dubbo

Pastoral Care

Other BCS Services

BCS Support Services Epping

BCS Care Call Marsfield

BCS Catering Solutions Granville


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Accommodation and Community Housing

Over the past year BCS transferred the Accommodation and Community Housing program from the AgeCare to LifeCare Division. During this time BCS was successful in obtaining registration as a level two community housing provider. Funding from Housing NSW and the National Rental Affordability Scheme has assisted in the construction of 33 dwellings at Goulburn and 26 at Lismore. It is expected these properties will be available for occupation by mid 2011.

The capacity of Darcy House has doubled to enable BCS to accommodate the increasing number of clients.

In late 2009, BCS Darcy House featured on Channel Nine’s Secret Millionaire program, when an undercover multi-millionaire arrived on their doorstep to volunteer for the day. After seeing the vital services that Darcy House provides to the Port Kembla community, Mr Danny Wallis, the CEO of a Melbourne-based IT company, presented Darcy House with a $20,000 donation, allowing BCS Darcy House to spend the next six months renovating. The renovations have provided new client spaces, including a media room, women’s space/sitting room, bathroom and shower amenities, an office, a kitchen and a quiet/writing room. The number of people who are now able to access BCS Darcy Houses’ services has doubled to more than 50 visitors every day.

BCS LifeCare The profile of BCS LifeCare is continuing to grow in the areas we operate in and this is creating new opportunities to expand. The past year has been an exciting one where the work of LifeCare has been able to reach a large number of people.

BCS LifeCare Counselling and Family Services

BCS continues to deliver high quality counselling services well in excess of the minimum required by our funding body. This is made possible because of the financial support from donations and means over two and a half thousand people have been assisted.

Success with the Respectful Relationships tender ($400,000) has opened up opportunities for LifeCare to be involved in school programs. This project involves combining LifeCare’s experience with domestic violence work, group-work, and children’s programs. The team will go into 70 high schools over the next 12 months to deliver skills-based learning about healthy choices in relationships.

LifeCare has also re-entered the counsellor training field this year by joining forces with Morling College in the delivery and student internship placements of the Masters of Counselling program. This will help to secure a flow of quality trained potential professional staff for the future.

The BCS LifeCare Counselling and Family Services centre at Wyong is now well established and has witnessed increased service activity, particularly in the area of domestic violence. BCS has been able to provide a specialist service not being offered by any other service on the Central Coast.


27

Food 4 Life

Food 4 Life was acquired by BCS in March 2009 with 6 outlets established in the Newcastle and Hunter region. This year BCS’ successful Food 4 Life program has ventured out of the Hunter and has begun operating in Jannali, in Sydney’s Sutherland Shire. Established in partnership with Oyster Bay Christian Church, the shop has been open since January 2010 and already has a growing client base.

Over 200 families have registered with BCS Food 4 Life – Jannali; almost 300 individual people. Two thirds of the shop’s clients are widowed, divorced or single parents. Although only operating two days per week, Jannali’s shop has already received feedback that local clients are incredibly grateful for access to nutritional food that has allowed them to eat healthily and ensure their cupboards do not end up empty from week to week. Overall the operation has been very successful with about 7,500 families registered with BCS Food 4 Life.

Youth and Children

The Youth and Children programs consisting of BCS Leith House, BCS Pathways, BCS Auburn Baptist Pre-School Kindergarden and BCS Northmead Child Care Centre have all achieved excellent outcomes with the clients we serve.

BCS Northmead Baptist Child Care Centre was given a huge tick of approval at an accreditation audit, gaining a perfect score against the 708 different quality indicators that are measured. In offering her congratulations, BCS Chief Executive Officer Dr June Heinrich said that all staff had worked incredibly hard to achieve this result.

No Interest Loans Scheme

An exciting initiative has been the development of the No Interest Loans Scheme (NILS) originating at BCS Warilla North Community Centre. BCS now operates NILS from three locations; Warilla, Newcastle and Broken Hill, with over $250,000 worth of capital for loans provided by the National Australia Bank (NAB). Alongside this approximately $200,000 is being provided by the Office of Fair Trading (OFT) and FaHCSIA over two years to fund the staff and office costs of operations in the centres.

BCS has already processed over 200 loans with a default rate of less than 2%. The auspicing body, The Good Shepherd, advises BCS are the second largest NILS provider with the highest loan rate.

Similar to NILS, BCS Warilla North Community Centre has recently acquired the StepUP program, another scheme aiming to alleviate and ease the financial burdens of families and individuals caught in the cycle of chronic debt and poverty. StepUP allows the centre to offer people on low incomes loans of up to $3000 from the National Australia Bank, with a basic interest rate of 3.99%.

Much of the work BCS do through LifeCare has only been possible because of the people who have had faith in the team and had a passion for the work we do. The staff at LifeCare are greatly encouraged by this support and give thanks to God for the like-minded spirit.

BCS will continue to respond to disadvantage through expanded LifeCare services’ programs that seek to address physical, emotional, and spiritual needs, whilst modelling Christ-like love, hope and acceptance.

Rob McPaulGeneral Manager BCS LifeCare

“”


28

For more than 65 years, passion and innovation have been at the heart of the BCS care story, and they mark an exciting new BCS LifeCare chapter, which God is unfolding in the Hunter.

The journey began in March 2009, when BCS LifeCare acquired the Food 4 Life program, with five shops spread across the Hunter, providing low-cost food to people on the margins. The service has grown to have more than 6000 registered clients on its books, with plans for expansion across NSW.

As well as feeding people on low incomes, BCS has wanted to establish a holistic strategy, aimed at responding to the physical, emotional and spiritual needs of people living with disadvantage in the region.

Further, BCS has also wanted to intentionally engage with like-minded Baptist congregations in fleshing out this vision. Such partnerships lie at the heart of BCS’ two newest services in the region – BCS Night Vision and BCS MayCare Community Centre.

In November last year, Rob Dalais and his team of volunteers from Night Vision joined forces with BCS, with the dream of expanding this hands-on ministry, which reaches out to some of the city’s most vulnerable including the homeless, at-risk youth and street-based sex workers.

Every weekend, after dark, a Night Vision crew takes to the streets of Newcastle, engaging with people on the margins, providing tea and coffee, snacks, food parcels, toiletries, blankets and clothing. Beyond the physical supplies, the team is also available to provide a safe haven for people at risk, such as alcohol and drug affected youth, or those who feel forgotten and neglected. The Night Vision initiative was birthed out of the New Vine Baptist Church in 2007, with a seeding grant from BCS to assist in its development.

As the BCS Food 4 Life and Night Vision services were expanding, so was the need for BCS LifeCare to develop a community hub in the Newcastle area. God was well aware of this need and had already prepared the way through partnership negotiations with Mayfield Baptist Church, who for more than ten years have operated the MayCare Community Centre.

Following a refurbishment of the centre, BCS MayCare Community Centre was officially reopened on Saturday 8 May, under the management of BCS LifeCare. BCS has been excited to build on the Centre’s strengths, while also introducing new services, including a Food 4 Life outlet at the centre, domestic violence support and counselling services and referral services for BCS Night Vision clients.

It is BCS’ vision that the new centre will become better known as a place of transforming care, where people can find hope for the future and where communities are empowered.

As the financial year drew to a close, the vision for expanding services in the Hunter took another significant step forward, with BCS LifeCare winning a contract with Housing NSW to be a key player in the establishment of a new, innovative homelessness service in Newcastle.

Demonstrating its commitment to recruit and develop staff with a passion to serve, Rob Dalais has been appointed to the full-time role of BCS LifeCare Street Outreach Co-ordinator, which will see him overseeing Night Vision and the new service. His BCS journey on the streets of Newcastle will continue to unfold.

LifeCare FeatureNew LifeCare initiatives in the Hunter region

The most exciting development has been winning the genuine respect of our clients,

other service providers and local authorities, including the police.

Rob DalaisCoordinator

BCS Night Vision

“”


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BCS Catering Solutions: Skillfully delicious

The last financial year has seen continued growth for BCS Catering Solutions, as in-home client numbers increase and through the renewal of catering contracts.

BCS Catering Solutions successfully extended their contract as a preferred supplier for the NSW Government Meals on Wheels contract until 2012. This contract has the potential to bring total production numbers to 8000 meals per day, to 2600 individuals, living across 60 different areas of NSW and the ACT.

BCS Catering has also made their mark at BCS Shalom Centre’s Premium Lifestyle Choice facility in Marsfield. Bringing its hospitality expertise to the care facility, BCS Catering Solutions has achieved a high degree of quality and service through the coffee shop and also for residents.

During the past year, BCS Catering Solutions also introduced five-star quality ‘Candle Lit Dinners’ at BCS Shalom Centre, to pamper residents and families with exquisite creations from the highly qualified master chef and his on-site team in Marsfield.

Also in Marsfield, BCS Catering Solutions renewed a three year contract with three aged care facilities on the BCS Marsfield site, and continued its contractual partnership with five Presbyterian aged care facilities located throughout NSW.

BCS Catering Solutions continues to achieve positive outcomes in various audits. The business is verified through HACCP, the Aged Care Standards & Accreditation Agency (Food & Catering), and NSW Food Authority inspections.

In line with BCS’ commitment to sustainability, BCS Catering Solutions has completed waste and electricity audits to further improve its sustainability.

BCS Catering Solutions has also introduced two new partnership opportunities for customers; a ‘green partnership’ allowing customers to

BCS Catering Solutionsand BCS Care Call

benefit from BCS Catering Solutions’ efforts to lower carbon emissions and business continuity planning and assistance through tailored approaches and action plans.

BCS Care Call: enhancing life, independence and peace of mind

Entering its eleventh year of operation, BCS Care Call reached a new milestone, having provided immediate care and emergency monitoring to 6,600 older Australians by the end of this financial year.

BCS Care Call has learned over these years that the very best practice in managing emergency situations is to ensure calls for help are answered by a call centre team who have been trained thoroughly and are available 24 hours a day, 7 days a week.

BCS Care Call continues to make headway in providing its services to BCS’ in-home care clients and residents living in BCS’ retirement villages. Services continue to expand to external service providers, retirement villages and private clients living in their own home.

The past year has also seen BCS Care Call introduce tailor-made telecare solutions for people living with a disability who are unable to press the emergency pendant button.

People living with dementia, who are prone to wandering, have also benefited from new exit sensors. The response from this client group, their families and their occupational therapists has been very positive.


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Cutting edge communication and technology

BCS has become the largest aged care provider in Australia to deploy a new communications technology that will significantly improve communication and care between staff and residents.

The new Vocera communications system, recently implemented by IBM at BCS Orana Centre on the NSW Central Coast features a small badge weighing less than 55 grams allowing staff to communicate with each other using single voice commands.

Technology companies Cisco and Questek were also involved in the project, ensuring that the Vocera system would work seamlessly alongside the nurse call system, onsite emergency messaging and computing infrastructure already in existence at BCS Orana Centre.

BCS has also led the way with the world’s first electronic, remote monitoring incontinence assessment device. Its use dramatically improves the quality of life for Australians living in residential aged care. The introduction of the SIMsystem™ into NSW aged care facilities was officially launched at the BCS Shalom Centre in Marsfield in June 2010.

Risk & Improvement

The BCS Risk & Improvement Unit supports the organisation through the development, implementation and evaluation of robust risk management, clinical governance and business excellence underpinned by a continuous improvement methodology.

During the year, the unit has developed a system to monitor organisational incidents in order to improve service delivery to our clients, initiatives in dementia care, a new organisation-wide Policy and Procedure Framework and an Emergency Management System.

Innovation at BCS

Committed to Continuous Improvement

BCS continues to have a strong commitment to continuous improvement (CI) within the organisation. This year has seen the development of a CI Module for the Diploma of Management, twenty BCS staff completing the last module of the Graduate Certificate in Business Excellence, and an integrated approach to planning processes that maximizes the Business Excellence framework by aligning the Strategic Plan with the Business Excellence Categories.

A commitment to business excellence and continuous improvement also saw the Unit develop a critical incident and investigation process, a Compliance Register and an enhanced Continuous Improvement (CI) Intranet Site that captures opportunities for improvement while supporting staff with CI initiatives.

Client Perception of Value wins major evaluation Award

In September, BCS received the Best Evaluation Study in Australasia 2009 Award by the Australasian Evaluation Society for the organisation’s Client Perception of Value (CPV) project.

The BCS CPV Project is a continuous improvement (CI) project combining the best of CI and qualitative research methods.

The project was undertaken to create evaluation tools developed primarily from what clients, including relatives, perceived to be of value in aged care and service delivery.

This focus on clients’ perception of value is unique and has enabled the voice of the client to be heard with greater clarity, with service and care delivery being improved as a result.


BCS’ commitment to improving the lives of clients in the organisation’s care led the organisation to deliver a number of innovative technological, care and business improvement projects during the financial year.

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The Vocera system further cements BCS’ ongoing commitment to continuous improvement, innovation and resident care.

Lara McIntyreExecutive Care Manager - BCS Orana Centre

Transitional Care and Telehealth research

In late 2009, BCS began research focusing on older people who receive Transitional Care and use Telehealth products.

The outcomes of this innovative research will have significant implications for older people, their carers and aged care providers across the nation, as it focuses on Australia’s own environment including addressing cultural diversity.

Conducted with partners Tunstall and Southern Cross University, the research will look at how Transition Care clients and their carers use and accept Telehealth products, while examining improvements to their health, mental wellbeing and overall satisfaction.

Telehealth products monitor vital signs of clients living in their own homes, including blood pressure or oxygen levels. Results are communicated via a telephone line to a central triage facility, where a registered nurse can alert a healthcare professional if a client’s readings fall outside of individually set parameters.

The research is funded by the Australian Government Department of Health and Ageing and is expected to take 18 months to complete.

Clinical Governance: improvements that matter

BCS’ Clinical Governance Unit was established to help maintain and improve the quality of care BCS delivers to our residents and clients.

The Unit has developed standard operating guidelines as well as clinical monitoring and reporting systems for BCS’ AgeCare facilities, including a review of the current residential care plan.

Evidence based clinical indicators are captured for each service by the CGU in order to closely monitor clinical performance across the organisation. Designed to act as an early indicator of clinical compromise and due to the nature of the reporting, this is a predictive tool and has the ability to identify a risk in relation to the care quality being given to our clients promoting a quick response to identified issues.

Enhancing care for people living with dementia

Award-winning BCS Morven Gardens Centre, located in Leura, was chosen as the first facility operated by BCS to experience a unique life history resource, “Key to Me”, developed for residential and in-home care residents and clients.

The “Key to Me” resource offers residents and clients the opportunity to capture their memories and stories through a life story album featuring photographs, pictures and stories.

Care staff at BCS Morven Gardens Centre and throughout BCS AgeCare services will use the new resource to discover what is genuinely important to residents and clients such as a person’s experiences, likes, dislikes and beliefs, and will be able to offer enhanced and individualised care and support.

A second dementia care resource was developed by BCS in partnership with Alzheimer’s Australia NSW, Anglican Retirement Villages, Catholic Healthcare and Catholic Community Services, with generous funding support from Eventide Homes NSW. “Inspire me - activities for people living with dementia” is a 40-minute DVD program with a facilitator’s guide.

The resource aims to increase awareness, knowledge and skills for dementia care workers and advises staff in how to assess, plan, facilitate, evaluate and document person-centred activities for people living with dementia in community and residential settings.

“ ”


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Our Sustainability Vision

BCS is committed as a Christian organisation to being more environmentally sustainable in our operations and practices and a leader in the stewardship of the natural resources in our care. We wish to provide quality care and sustainability in a changing world.

Our Commitment

• To lead by example and support sustainable practices across the organisation

• Integrate environmental responsibility into the organisation’s procedures using the Business Excellence Framework

• Reduce resource consumption and carbon emissions in existing and planned services to ensure the rights of future generations

• Recognise that environmental sustainability is the responsibility of all members of the organisation and behavioural change is required

• To partner with Department of Environment and Climate Change in the Sustainability Advantage Program and progress through levels to finally achieve the Platinum Award

Our Commitment to Environmental Sustainability

Achievements in the last year

Resource Efficiency grants totaling $350,000 have been received from the NSW Department of Environment and Climate Change. These funds have allowed the introduction of many resource efficient measures across BCS facilities. These include:

• Negotiated reduced packaging with one of our major suppliers, with a national agreement for them to take back all soft plastic wrapping and pallets.

• Laundry processes to reduce water and power usage.

• Light sensors have been installed in corridors and staff areas

• Efficient lighting has been installed in many facilities, including Kara, Orana and Warabrook.

• Water Efficient tap ware, toilet and showers have been installed in Warena, Morven Gardens and Aminya

• Rainwater tanks were installed in Alstonville, George Forbes House and Kularoo

• Solar Hot Water systems have been installed in Alstonville, Blue Gum Cottage, Chisholm and Pathways.

Sub-metering of kitchens and laundries has been installed at Shalom and Warena BCS Catering Solutions has undergone an energy and waste audit, with improvements to the management of waste being implemented on site. The installation of Power Factor Correction provided instant results to the demand on site, which will eventuate in cost savings.

Environmental sustainability is one of the key global challenges of the 21st century and BCS, as a leading Christian care provider in NSW and the ACT, has a passionate commitment to playing its part in seeking innovative green solutions.

During the past year, BCS has taken a number of significant steps forward in articulating and implementing an environmental sustainability strategy.


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The implementation of energy reduction initiatives in our youth crisis accommodation including a number of skylights and solar hot water to reduce consumption of electricity.

Energy Australia Community ProgramBCS has formed a partnership with Energy Australia to deliver energy efficiency information to community clients. The package is based on our staff undergoing some basic training and then providing clients with an energy efficiency kit.

Green Cleaning ProjectThe project will address the type of chemicals and cleaning products used by home care workers, it will identify the products and categorise them into acceptable or not. An education package will be introduced by Home Care Workers, outlining the selection of products, procedures for cleaning with less products and a best practice approach to cleaning.

Circle of ExcellenceBCS was instrumental in setting up the BCA Sustainability Circle of Excellence which brings together all the Baptist Care organisations throughout Australia. The group aims to share experiences, investigate performance measures and establish KPIs across a wide range of aged and community care services.

A Resource Reduction Plan for all BCS facilities and Services has been introduced. It includes agreed targets for reduction in energy, water & waste and Identified initiatives, activities, policies, procedures and practices that are relevant to reducing consumption. Environmental and social measures/outcomes will be included alongside economical outcomes when assessing capital projects.

BCS has implemented Red Back Telephone Conferencing in place of face to face meetings with significant reductions in travel, particularly in regional areas.

Fleet management has been addressed through our Procurement department, with changes made to the reporting required. There has been a gradual change to more fuel efficient motor vehicles with many company vehicles now being 4-cylinder.

BCS seeks to be a leader in the stewardship of the natural resources in our care. This will be demonstrated through sustainable practices implemented across the organisation.

Mike FurnerGeneral Manager Strategic Development & Sustainability

“”


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Income

Expenditure

What we Own

What we Owe

Income

Expenditure

What we Own

What we Owe

$ millions

2009/10 2008/09

a) Staff Costs 137 129

b) Property Expenses (Inc Depreciation)

27 25

c) Catering & Housekeeping Expenses

19 18

d) Other Expense (Inc Asset Disposals)

9 9

total expenditure 192 181

$ millions

2009/10 2008/09

Surplus for the year 6 5

$ millions

2009/10 2008/09

a) Government Subsidies 130 122

b) Fees from Residents & Clients

39 37

c) Retention Income 6 4

d) Donations & Legacies 1 1

e) Other Income 14 12

total Revenue 190 176

f) Financing Income 9 10

total income 199 186

Results of our Efforts 2009/10

Income 2009/10

Expenditure 2009/10

a) 65.3%

a) 71.3%

f) 4.5%

d) 4.7%

e)7.0%

c) 9.9%

b) 14.1%

d) 0.6%

c) 3.0%

b) 19.6%

Financial SummaryFor the Year ened 30 June 2010

A Copy of the Directors’ Report and Financial Report is available from the Company Secretary. Please phone (02) 9023 2500.


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2009/10

2008/09

Residential Aged Care

CommunityCare

LifeCare & Other Services

120

100

80

60

40

20

0

Income

Expenditure

What we Own

What we Owe

Income

Expenditure

What we Own

What we Owe

$ millions

2009/10 2008/09

a) Residents Bonds & Loans 207 192

b) Leave Provisions 19 19

c) Creditors & Other Liabilities

25 21

total Liabilities 251 232

total net Assets 151 141

$ millions

2009/10 2008/09

Residential Aged Care 109 101

Community Care 64 60

LifeCare & Other Services 26 25

total income 199 186

$ millions

2009/10 2008/09

Residential Aged Care 112 104

Community Care 62 59

LifeCare & Other Services 18 18

total expenditure 192 181

$ millions

2009/10 2008/09

a) Property Plant & Equipment

202 193

b) Investments & Cash 170 154

c) Debtors & Other Assets 30 26

Total Assets 402 373a) 50.2%

a) 82.4%

c) 7.5%

c) 10.0%

b)42.3%

b)7.6%

The parts of our organisation

income parts

2009/10

2008/09

120

100

80

60

40

20

0Residential Aged Care

CommunityCare

LifeCare & Other Services

expenditure parts

What we Own 2009/10

What we Owe 2009/10


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Government Partners

Federal Department of Families, Housing, Community Services and Indigenous Affairs

Federal Department of Health and Ageing

Federal Department of Veterans’ Affairs

Federal Attorney-General’s Department

ACT Department of Disability, Housing and Community Services

ACT Department of Health

Corrective Services NSW

Transport NSW

NSW Department of Health

NSW Department of Human Services

• Aging, Disability and Home Care

• Housing NSW

• Community Services

• Juvenile Justice

Our Valued Partners

Corporate Partners

Advance Design

ArjoHuntleigh

BCS Foundation

Bunning’s Trade

Bunzl Outsourcing Services Ltd

Custom Fleet

Chippy’s Food Distributors

Clarendon Homes

Corporate Express Australia

Crown Furniture

E-Bisprint

EBOS

ECOLAB

Epic Wright Heaton

EveryDay Hero

Ford Australia

Geo Flooring Pty Ltd

Good Shepherd Youth & Family Service

Hartmann Australasia

Isuzu Trucks

ISS Facility Services

Invacare Australia Pty Ltd

Kloster Ford

LG Electronics

Lander Toyota

McFadyen Architects

Milton Corporation Foundation

Merv Newby

National Australia Bank

National Foods

Optus

Questek Australia

Ricoh

SAI Global

Stanton Dahl Architects

Sinclair Ford

SITA Environmental Solutions

Technology One

The Printing Department

Triforce Australia

Trust Foundation

Tunstall Australasia

Totally Corporate

United Way Sydney

Westpac Banking

Ministry Partners

Our team of 1000 volunteers

The Baptist Churches of NSW & ACT

Friends of Groups including Caloola, Carey Gardens, Kularoo, Warabrook and the Morling Lodge Auxiliary.

Partners in Care Groups including Illawarra, Macarthur, The Hills, Western and Sercom.


Knowing life

Sharing life

Editorial Team 2010 Brendan Wood, Elizabeth Byrne & Zoë Scott

[INSERT SECTIOM] BCS ANNUAL REPORT 2010D

Baptist Community Services - NSW & ACT

28A Cambridge St Epping NSW 2121 PO Box 655 Epping NSW 1710 T (02) 9023 2500 F (02) 9023 2501 E [email protected] W www.bcs.org.au

ABN 90 000 049 525

Documents

Annual Report 2010 - BaptistCare · 2 BCS ANNUAL REPORT 2010 Our Vision To be a passionate, innovative, Christian organisation, bringing life-transforming care to our clients. Our