ANNUAL REPORT 2014-15/media/documents/public/annual-reports/memb… · Financial Management Philately Human Resource Development Postal Buildings ... a digitally empowered society

ANNUAL REPORT2014-15

Shri Narendra Modi, Prime Minister released a set of two commemorative stamps on 100 year's of thMahatma Gandhi's return on 8 January, 2015 at Pravasi Bharatiya Divas inauguration

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AnnuAl RepoRt 2014-15

ANNUAL REPORT2014-15

Department of PostsMinistry of Communications and Information Technology

Government of India


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Chapter No. Page No.

Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Chapter 12 Chapter 13 Chapter 14 Chapter 15 Chapter 16Chapter 17Chapter 18Chapter 19Chapter 20Chapter 21Chapter 22Annexure 1Annexure 2 Annexure 3Annexure 4Appendix

An Overview Organisational Structure Postal and Mail OperationsProject Arrow IT Modernization Project Business Development and MarketingRural BusinessInternational Business and CooperationFinancial ServicesInsuranceFinancial ManagementPhilatelyHuman Resource DevelopmentPostal BuildingsDevelopment activities in the North Eastern RegionFacilities for Differently Abled EmployeesSwachh Bharat CampaignIssues of General ImportancePublic GrievancesVigilance AdministrationStrength of PersonnelGender IssuesAudit Observations of C & AG Audit Report Paras PendingResult Framework DocumentPerformance Evaluation ReportOther Statistical Tables

7111419222430343740434652556166687281838588909294

122130

C O N T E N T S


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Table No. Page No.Table 1Table 2Table 3Table 4Table 5Table 6Table 7Table 8Table 9Table 10Table 11Table 12Table 13

Table 14Table 15Table 16Table 17Table 18Table 19

Table 20Table 21Table 22 Table 23

Mail TrafficMGNREGA Accounts and Amount disbursedProfile of Saving Bank SchemesPerformance of Postal Life Insurance /Rural Postal Life InsuranceRate of Bonus on Postal Life Insurance /Rural Postal Life InsuranceClaims Settled in Postal Life Insurance /Rural Postal Life InsuranceRevenue and Expenditure Recovery of Working Expenses on Account of Agency ServicesFunds Surrendered and SavingsAverage Cost and Average Revenue of various Postal ServicesDepartmental and Rented BuildingsDepartmental Heritage Buildings Average Persons and Average Area served per Post Officein North Eastern Region

Plan Expenditure in North Eastern RegionTraining in North Eastern RegionMajor Developments in North Eastern RegionPersonnel: Actual StrengthNumber of Employees: Scheduled Castes/Tribes Number of Employees: Ex-servicemen, Differently AbledEx-servicemen and Women

Appendix: Other Statistical TablesPostal Network at a Glance in CountryRegistered and Unregistered Mail TrafficArticle-wise Mail TrafficPerformance of Department of Posts under MGNREGA

15313740414243444445575961

626263858687

132133134135

STATISTICAL TABLES


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Table No. Page No.

Table 24Table 25Table 26Table 27Table 28Table 29Table 30

Table 31Table 32Table 33Table 34Table 35 Table 36Table 37

Inland Money Orders IssuedIndian Postal Orders SoldAccounts of Savings SchemesOutstanding Balance of Savings SchemesDistribution of Post OfficesClassified Function-wise Distribution of Post Offices Panchayat Sanchar Sewa Kendra, Franchise Outlet andMukhya Dak GharLetter Box, Post Box and Post BagPostal and Railway Mail Service Functional UnitsHuman Resources Trained Under Plan SchemeComplaints Received, Settled and PendingMail Motor Service Philatelic StatisticsCountries covered under International Speed Post Service

136137138139140141142

143144145146147147148

STATISTICAL TABLES

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1.1 Department of Posts strides like a leviathan amongst the postal networks of the world. More precisely, it is the largest postal network in the world. Still more precisely, it has a staggering network of 154882 post offices and this network remains unmatched & unparalleled. The beginnings of this vast postal network can be traced back to 1727 when the first post office was set up in Kolkata. Subsequently, General Post Offices (GPOs) were also set up in the then three Presidencies of Kolkata (1774), Chennai (1786) and Mumbai (1793). To bring some uniformity amongst the then post offices, the Indian Post Office Act of 1837 was enacted. This Act was

followed by the more comprehensive Indian Post Office Act of 1854. This Act reformed the entire fabric of the postal system. Its provisions granted the monopoly of carrying mail in the British territories in India to the Indian Post Office. The present postal system in India thus came into existence with the Indian Post Office Act of 1854. The same year, the Railway Mail Service was introduced as also the sea mail service from India to Great Britain & China. Thereafter, the India Post Office Act of 1898 was passed which regulated postal services in the country.

Chapter 1AN OVERVIEW

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1.2 In 1852, the first ever adhesive postage stamps in Asia were issued in Scinde; these stamps subsequently became famous as the Scinde Dawks. These stamps were in circulation up to June 1866. On 18th February, 1911, the world’s first airmail flight - from Allahabad to Naini - took place. It traversed a distance of 18 kilometers (approx.) across the river Ganges. The first postage stamp valid across the country was issued on 1st October, 1854 which provided an affordable and uniform rate of postage based on weight. Since then, the Department of Posts has proved to be one of the greatest institutions of the country which plays an important role in the socio-economic activity of the nation. The postal network of India touches the remotest corners of the country.

1.3 While the core activity of the Department is processing, transmission & delivery of mail, there are also a diverse range of retail services undertaken by the Department which include money remittance, banking, as well as, insurance. More recently, the Postal Department has undertaken social benefit payments, such as MGNREGA and social security pension schemes. In order to meet the new developments and challenges, the services provided by the Department of Posts are being both upgraded, as well as, diversified and new services are being introduced. A major IT Modernization Project is in the process of being implemented. Business process re-engineering and

improving operational efficiency are the focus of attention.

CONSTITUTIONAL AND LEGAL PROVISIONS

1.4 As per Article 246 (1), the Parliament has exclusive power to make laws with respect to any of the matters enumerated in List I (or the “Union List”) in the Seventh Schedule. And, communication is listed at entry number 31 of List I of the Seventh Schedule of the Constitution of India. As such, it is a Union subject and Parliament has exclusive powers to make laws on it. The Indian postal network is governed by the Indian Post Office Act, 1898. Additionally, Indian Post Office Rules, 1933 serve as subordinate legislation.

IT MODERNIzATION PROjECT

1.5 IT Modernization Project aims at transforming the Department into a ‘Technology enabled, self-reliant market leader’. It will result in increased market share and revenues, launch of new products and services, improved service delivery system, motivated workforce and customer satisfaction. The primary focus of this Project is to improve and automate postal services through re-engineering and creation of efficient operations and systems. Under the IT Modernization Project integrated modules will cover various functions of post offices, administrative offices, account offices and mail offices, etc.

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1.6 Digital India Programme is a flagship programme of Government of India launched in 2014 with a vision to transform India into a digitally empowered society and knowledge economy. The thrust of the Digital India Programme is the Digital Empowerment of Citizen of India. In Digital India Programme, Department of Posts has been entrusted to shape up the post offices into a multi service centre. The Department is digitizing all its 154882 Post Offices including 129389 Gramin Dak Sewak Post Offices. The digitized post office may work as multi service centre. It may become the nodal centre for the dissemination of information vis-à-vis Government Policies; disbursement of social security benefits; financial inclusion of rural mass. These post offices will offer a digital means of communication, carrying physical goods and money transfers.

EXPRESS PARCEL AND BUSINESS PARCEL

1.7 Increasing e-Commerce market in India has given a boost to the parcel segment where Business-to-Customer (B2C) parcels are on the rise. At the same time, there is requirement to cater to the needs of the Customer-to-Customer (C2C) category parcels also. The Department of Posts is considering the market considerations, customer demands and operational feasibility. The parcel services have already been rationalised by introducing Express Parcel and Business Parcel services.

CORE BANKING SOLUTION (CBS) PROjECT

1.8 The Core Banking Solution (CBS) Project will bring facilities of ATM Banking, Internet Banking, Mobile Banking and Phone Banking to the Post Offices Savings Bank (POSB) customers to perform transactions 24×7 in ATMs and to transfer money from their account to any bank account through National Electronic Fund Transfer (NEFT) and Real Time Gross Settlement (RTGS).

ONLINE SALE THROUGH SNAPDEAL WEBSITE

1.9 An agreement was signed between Department of Posts and Snapdeal on 4th August 2014 regarding online sale of philatelic products. After the agrement, the sale of philatelic products started on 29th August, 2014. Philatelic products worth over ` 0.85 million were sold through Snapdeal since its date of inception till December, 2014.

1.10 Department of Posts and Snapdeal have launched a pilot project to enable weavers of Varanasi to sell through online platform of Snapdeal. Under this initiative, facilitation desks have been set up at select Varanasi Post Offices to enable such sale. After customers have placed an order on the portal, Department of Posts will deliver it to the buyers and make it even more convenient by allowing cash-on-delivery for the service. All in all, this will, amongst others, aid in

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all-inclusive growth for Varanasi’s skilled craftsmen.

SWACHH BHARAT CAMPAIGN

1.11 National Cleaning Drive at the Headquarters and the Post Offices including other Operative Offices was initiated by the Secretary (Posts) on 25th June, 2014, which resulted in considerable improvement of the cleanliness in these offices. First Phase of cleanliness campaign was started from 25th September, 2014 and culminated on 31st October, 2014. Swachh Bharat Mission was started in the Department of Posts by administering the ‘Swachhta Shapath’ on 2nd October, 2014. During the National Cleaning Drive and first phase of cleanliness campaign, Department of Posts has undertaken many activities regarding

cleaning of Headquarters, field offices and Post Offices across the country. These activities include removal & disposal of old, time-barred record & unserviceable items, ‘shramdaan’, Video Conferencing with Heads of Circles, Awareness Program, etc. Department of Posts has prepared the Five Year Action Plan on Swachh Bharat Mission, which can be broadly categorized under the activities of Cleanliness, Awareness and Monitoring.

REMUNERATION TO CONTRACTUAL DOCTORS

1.12 The consolidated remuneration payable to doctors appointed on contractual basis in Postal Dispensaries has been enhanced from ` 13125 to ` 60000 per month w.e.f. 30th September, 2014.

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2.1 The Department of Posts under the Ministry of Communications and Information Technology has Minister-in-charge in the Cabinet rank. Secretary, Department of Posts, is also the Director General, Department of Posts and Chairperson, Postal Services Board.

Planning and Policy Formulation at Headquarters

2.2 The Postal Services Board (PSB) is the apex management body of the Department of Posts. It comprises of the Chairperson and six Members. The Joint Secretary and Financial Advisor (JS&FA) is an invitee to the Board. The six members of the Board look after areas of Human Resources Development, Personnel Management, Planning, Postal Operations, Postal Life Insurance & Investment of Postal Life Insurance Funds and Technology Induction. The Joint Secretary and Financial Advisor to the Department renders financial advice to the Postal Services Board. The Secretary, Postal Services Board assists the Board and is in charge of administration at the Headquarters. The two Chief General Managers viz., Business Development & Marketing and Postal Life Insurance, and Deputy Directors General, Directors and Assistant Directors General of the Department provide necessary support to the Board.

Postal circles

2.3 The Postal network of the country is divided into 22 Postal Circles for administrative convenience. Circles are generally co-terminus with a State with a few exceptions.

Each Circle is headed by a Chief Postmaster General. The Circles are further divided into Regions comprising of groups of field units, called Divisions (Postal/RMS). Each Region is headed by a Postmaster General. Each Division is headed by a Senior Superintendent/Superintendent. In the Circles and Regions there are other functional and supporting units like Stamp Depots, Store Depots and Mail Motor Service.

oPerational units

2.4 Post Offices in the country are categorized as Head Post Offices, Sub-Post Offices and Branch Post Offices. Branch Post Offices are mostly located in the rural areas and are manned by Gramin Dak Sevaks. The Sub-Post Offices are Departmental Offices and are located in both rural and urban areas. Head Post Offices are located in important towns and cities mostly at district levels.

army Postal service corPs

2.5 Apart from the 22 Circles, there is a separate wing called the Army Postal Service (APS) to take care of the postal needs of the Armed Forces. The APS is designated as another Circle called the Base Circle. It is headed by the Additional Director General (APS) in the rank of Major General. Officers’ cadre of Army Postal Service is drawn on deputation from the officers of the Indian Postal Service. Nearly 75 percent of the other ranks of the Army Postal Service are also drawn from the Department of Posts and the remaining personnel are recruited by the Army.

Chapter 2ORGANISATIONAL STRUCTURE

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POSTAL NETWORK

3.1 India has the largest Postal Network in the world with 154882 Post Offices as on 31st March, 2014, of which 139182 (89.86%) are in the rural areas. At the time of independence, there were 23344 Post Offices, which were primarily in urban areas. Thus, the network has registered a seven-fold growth since Independence, with the focus of this expansion primarily in rural areas. On an average, a Post Office serves an area of 21.22 sq.km. and a population of 8221 people.

3.2 The expansion of Postal Network in the country, especially in rural areas, has taken place mainly through opening of Gramin Dak Sewak Post Offices, and on a smaller scale by opening Departmental Post Offices. The Gramin Dak Sewak Post Offices function for a period of three hours up to a maximum of five hours. These are manned by Gramin Dak Sewaks who are paid time-related continuity allowance for the services they render. On the other hand, the Departmental Post Offices function for a period of eight hours and are manned by regular Departmental employees.

3.3 Post Offices are opened subject to distance, population and income norms fixed for the purpose. In order to fulfill Universal Service Obligation, subsidy is provided to all Branch Post Offices in rural areas, which ranges from 66.66% in normal rural areas to 85% in hilly, tribal, desert and inaccessible areas. However, no subsidy is offered to Departmental Post

Offices in urban areas, as they are expected to be financially self-supporting and to earn 5% profit after the first year.

3.4 Annual target for opening of Post Offices was allotted since the inception of the scheme for expansion of the Postal Network under Five Year Plans. Plan support was also available earlier for recurring and non-recurring cost of new Post Offices during the Plan period in which they were opened. However, the strategy for expansion of the network has undergone some modifications in recent years and the manpower requirement for opening of new Post Offices is met only through redeployment of existing resources since 10th Plan.

3.5 During the current financial year 2014-2015, various targets have been set for the Circles. These include - opening of 80 Sub-Post Offices and 80 Branch Post Offices (by relocation/redeployment), 200 Franchisee Outlets, provision for basic infrastructural equipments to 38866 Gramin Dak Sewak Post Offices, installation of Letter Boxes in 8332 Branch Post Offices in rural areas, installation of Signages in 21539 Branch Post Offices and embedding 6000 Cash Chests in Rural Branch Post Offices.

3.6 The total number of post offices (rural-urban) since 2009-2010, year-wise, are shown in the following graph:

Chapter 3POSTAL AND MAIL OPERATIONS

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MAIL VOLUME3.7 Comparative statistics of mail traffic handled during 2013-2014 as compared to the previous year is given in Table-1.

TABLE 1MAIL TRAFFIC DURING 2012-2013 AND 2013-2014

(in million)Category 2012-

20132013-2014

Increase/decrease

(in percentage)

Registered 179.27 200.81 12.01

Unregistered 5416.34 5507.96 1.69

Premium Products *

459.79 379.48 (-) 17.47

Total 6055.40 6088.25 0.54* Speed Post and Express Parcel Post

MAIL NETWORK OPTIMIzATION PROjECT

3.8 In order to improve the quality of mail processing, transmission and delivery, the Department of Posts had initiated Mail Network Optimization Project (MNOP) in 2010 which involved consolidation and optimization of the erstwhile mail network of the Department of Posts with a view to streamline core mail operations. It also sought to bring in greater standardization and improvement in the operational processes relating to mail processing, transmission and delivery. The operational networks for Speed Post, First Class and Second class mail have since been restructured into a hub-and-spoke network model. Operational processes were redesigned in order to simplify operations and improve efficiency.

3.9 An online performance monitoring system was also developed as part of the Project. The online track and trace system for Speed Post has been strengthened, and as a result, customers can view the end-to-end status of Speed Post articles on Department of Posts’ website www.indiapost.gov.in for most of the articles. As a result of the initiatives undertaken as part of the Project, the transit time (time between booking and delivery) for Speed Post has improved across the network.

3.10 Online tracking facility has been introduced for Registered mail also. Online track and trace facility has recently been introduced for Express Parcels and Business Parcels as well.

Newly inaugurated Parcel Hub Centre at Agra

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ONLINE TRACKING FACILITyCustomers can view the online status of their articles/consignments for Registered Post, Express Parcel and Business Parcel in the manner similar to that of Speed Post. A road transport based transmission model for parcels is also being introduced.

AUTOMATED MAIL PROCESSING CENTRES

3.11 The Department has established Automatic Mail Processing Centres (AMPCs) in Delhi and Kolkata in order to expedite mail processing. These centres are equipped with a Letter Sorting Machine (LSM) and a Mixed Mail Sorter (MMS) each with the sorting speed of 35000 and 18000 items, respectively, per hour. Enhanced sorting capacity and mechanized processing facility have expedited sorting and faster delivery of mail in these cities. The Department has a plan to set up such Centres in Mumbai, Chennai, Hyderabad and Bangalore in near future.

3.12 The Department has taken up steps to mechanize mail delivery in the North Eastern Region of the country, as well as, in Andaman & Nicobar Islands.

INITIATIVE TAKEN By ANDHRA PRADESH CIRCLE

3.13 Andhra Pradesh Circle has developed Nanyatha software using Android operating system. This software is aimed at monitoring the clearance of letter boxes planted at various locations attached to Post Offices and

facilitates the members of public to know the status of the clearance of the letters posted in a particular letter box. This software also provides MIS to the Divisional Heads to know the volume of letters posted in a letter box and, thereby, to rationalize the letter boxes and further to monitor whether any letter box has been cleared or not.

Generation of Bar Code

Shri B. V. Sudhakar, Chief Post Master General, Andhra Pradesh Circle inaugurating Mechanised clearance of letter boxes in the twin cities (Hyderabad and Secunderabad) on 26th November, 2014 at Hyderabad

DIGITIzATION OF MAPS

3.14 The Department has initiated a project to locate the Post Offices on the digital map using Global Information System. Under

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the project, all the post offices in New Delhi (urban) have already been mapped and can be viewed on the Departmental website www.indiapost.gov.in.

REMOTELy MANAGED FRANKING MACHINES

3.15 In the wake of evolution of advanced technology in the franking system allowing inkjet digital printing with more security features like generation of 2D Matrix code, creation of electronic support system, facilitating remote setting of meters, eliminating human intervention and flow of data from franking machines to the Server, Remotely Managed Franking Machines (RMFMs) were introduced from 16.08.2010. A two-fold Migration Plan was chalked out to replace all Electronic Franking Machines of private users by 30.06.2013, and of Departmental Machines by 31.03.2016.

3.16 The RMFMs offer a secure, unique and digital frank and do not rely on mechanical seals. The funds are secured through a Postal Security Device (PSD) which is not open to repair and forms an internal part of the Franking Machines and is tamper proof. The funds register also cannot be changed by any means, physically or electronically, making these machines free from pilferage.

3.17 As on 30th November, 2014, 9392 RMFM licenses have been issued for private users and 667 for Departmental use.

INSTANT MONEy ORDER

3.18 Instant Money Order (iMO) is an online domestic money transmission service which is instant, convenient, reliable and affordable. This service is intended for people requiring instant money remittance. This service enables the customer to transmit money in minutes from any of the designated post office providing iMO service.

INSTANT MONEy ORDER SERVICEUnder this service, a person can send an amount from ` 1000 upto ` 50000 in one transaction. Money will be disbursed to the payee at any of the iMO Post Office in India on presentation of a 16 digit iMO number and a photo identity proof.

3.19 At present, iMO service is available from 16705 Post Offices across the country and will be extended to 7036 more Post Offices during 2014-2015.

MAIL MOTOR SERVICES

3.20 The functions of the Mail Motor Services (MMS) include services like pick-up and transportation of mail, conveyance of mail bags between Post Offices, RMS Offices, Transit Mail Offices (TMOs), Railway Stations, Air Mail Sorting Offices and Sea Ports, and conveyance of cash. In addition to the above, the MMS schedules are operated for Logistic Posts services in cities like Hyderabad, Bangalore and Chennai. MMS workshops are attending to the repairs and maintenance of staff cars/inspection vehicles and Mail Motor vehicles.

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MAINTENANCE OF MAIL MOTOR VEHICLES

The Mail Motor Services is responsible for operation and maintenance of 1309 Mail Motor vehicles, out of which, 224 are CNG propelled environment friendly vans in Mumbai, Delhi and Ahmedabad. There are 96 MMS units throughout the country to operate the fleet of Mail Motor vehicles, out of which, 17 MMS units are having full-fledged workshops.

3.21 Eleven (11) additional vehicles were procured during the year 2014-2015 under the Plan Scheme for bulk and Speed Post mail delivery and collection at a cost of ` 6.6 million

and vehicles were distributed to the Circles, viz. North East, Jammu & Kashmir, Bihar, Chattisgarh, and Delhi. Fifty-five (55) vehicles were replaced in place of condemned vehicles and body fabrication work for 36 chassis was also taken up during the current financial year at the cost of ` 50 million. Further, seventy seven (77) vehicles were condemned on the basis of MVDC reports of Circles.

3.22 Four (4) staff cars/inspection vehicles were procured through Director General of Supplies & Disposals (DGS&D) for Chief Post Masters General (CPMsG)/ Post Masters General (PMsG) of Agra (Uttar Pradesh), Bareilly (Uttar Pradesh), Dharwad (Karnataka) and Delhi during the current year.

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4.1 Project Arrow was conceptualized by the Department of Posts in 2008 with the objective to make a visible difference in the working of post offices by improving and upgrading the Core Business areas and ‘Look and Feel’. It aims at improving the quality of services offered by post offices in both urban and rural areas. It also seeks to provide IT enabled services through post offices and strives to make the post offices ‘a window to the world for the common man’.

4.2 By the end of 2013-2014, 21600 post offices (Phase I to Phase VII) were being monitored under ‘Core Operations’ and 2615 post offices were covered under ‘Look & Feel’. It is proposed to add 2000 post offices for monitoring of ‘Core Operations’ and 356 post offices for upgradation of ambience and ‘Look & Feel’ during the financial year 2014-2015.

Components of projeCt ArrowThe Project Arrow has two components:•Get the Core Right with focus areas as -

Mail Delivery, Remittances, Savings Bank and Office Service Levels.

•Modernize ‘Look and Feel’ with focus on Branding, IT, Human Resource and Infrastructure.

Core ACtivities under projeCt Arrow

4.3 The core activities of the post offices under the four Silos are:

• mail delivery: Delivery of mail on the day of receipt, to provide intimation of delivery; track and trace, monitoring mechanism and progress at every stage; dispatch of mail on the day of booking.

• savings Bank: Reduction in transaction time at counters; adequate availability of forms and other stationery; monitoring mechanism to assess the Key Performance Indicators (KPIs).

• remittance: Delivery of Money Orders on the day of receipt; availability of cash in the sub-post offices and branch post offices; providing services of Instant Money Order, Electronic Money Order, and Electronic International Money Order.

• Office Service Level: Improvement in customer satisfaction – cleanliness, availability of public forms, Customer Care Centres, Citizen Charter, and conducive and friendly environment in the public hall.

Chapter 4

PROjECT ARROW

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‘LOOK AND FEEL’

The following factors are covered under ‘Look and Feel’ of Project Arrow:

•Technology: To provide IT enabled services, leased line/broadband connectivity in all the identified post offices; adequate provision of power back-up in the identified post offices.

•Human Resource: Enhancement of operational and soft skills of the staff; training to all staff members.

•Infrastructure: Standardization of interiors and exteriors of identified post offices to ensure uniform branding for easier visibility.

Head Post Office, Rajkot, Gujarat

MONITORING MECHANISM UNDER PROjECT ARROW

4.4 A Web-based monitoring mechanism has been devised to collect the data from the field units directly from the server without any manual intervention. Data on all Key Performance Indicators (KPIs) is minutely

scrutinized and gaps in implementation with remedial measures are worked out. Dedicated Programme Offices have been set up at the Headquarter level and at all 22 Circle Headquarters.

ADVANTAGES FROM PROjECT ARROW

4.5 The advantages of the Project are as under:

Has led to upgraded appearance of post offices under ‘Look & Feel’ to establish a brand identity.

Simple and fast money transmission through web-based remittance services.

Reduced waiting time at the counters by improving efficiency through induction of IT and soft skills training to the staff.

Improved percentage of mail sent out for delivery on the day of receipt.

Improved percentage of mail dispatched to other offices.

Digitization of Savings Bank accounts.

Reduced transaction time at the counters.

Timely settlement of cases pertaining to deceased claims, account transfer and account closure received in the post offices.

Formation of “Local Citizens Forums” for evaluation of the performance of

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post offices.

Online public grievance handling for fast settlement of complaints.

Development of customer-friendly environment in the public hall through proper signages, writing ledges, Citizen’s Charter and adequate

availability of forms in the post offices.

Improved delivery by reducing missent and sent back articles.

Has ensured sustainability and high performance of the post offices through regular video conferences.

Murtizapur Post Office, Maharashtra renovated under Project Arrow

BEFORE AFTER

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5.1 The IT Modernization Project of Department of Posts was approved by the Government of India in November 2012 as a Mission Mode e-governance Project with an outlay of ` 49090 million. The Project aims at transforming the Department of Posts into a totally technology driven Department.

5.2 The project covers whole of India including North Eastern Region. North Eastern Region consists of Assam Circle with headquarter at Guwahati, North East Circle with headquarter at Shillong and Sikkim State of West Bengal Circle. The North East Postal Circle covers the States of Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura.

5.3 The key components of the Project are as under:

• Modernization and computerization of all post offices in the country;

• Deployment of Rural Information & Communication Technology (Rural ICT) solution in all the 1,30,000 rural Branch Post Offices in the country by supplying computer hardware, solar charging devices and providing network connectivity to them;

• Establishment of IT Infrastructure, viz., Data Centre, Disaster Recovery Centre and Wide Area Network (WAN) based networking of all the departmental post offices, mail offices, accounts offices and administrative office;

• Development of software applications covering all operations of the Department viz. counter operations, mail processing, online tracking and tracing of the mail article, Banking, Insurance, Finance & Accounts and Human Resources management functions;

• Provision of multiple channels of user interaction apart from the conventional post office counters. These include web portals, ATMs, call centers, employee help desks, SMS gateway etc.; and

• Preparing Postal employees and Gramin Dak Sewaks for the changes at their workplace on account of induction of technology and training them for this.

Shri A. B. Joshi, Member (Technology) reviewing functioning of Rural Sub-Post Office, Pochampally, Andhra Pradesh

Chapter 5

IT MODERNIzATION PROjECT

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5.4 The entire Project is in implementation phase. Achievements made so far are as under.

• All the Departmental Post Offices in the country including North Eastern Region have been computerized;

• Primary Data Centre has been established and started functioning at Navi Mumbai since 3rd April, 2013.

• 26597 Departmental Post Offices including Mail Offices and Administrative Offices, out of total number of 28847, have been networked at single Wide Area Network (WAN) and connected to Data Centre throughout the country.

• 705 offices of Assam Circle and 152 offices of North East Circle have been networked at single Wide Area Network (WAN) and connected to Data Centre..

Shri Ashutosh Tripathi, Member (Personnel) inaugurating core Banking Solution Post Office at Aliganj, Uttar Pradesh on 1st December, 2014

• Core Banking Solution (CBS) has been rolled out in 1436 Post Offices including 24 offices in Assam Circle and 1 in North Eastern Circle.

• Core Insurance solution (CIS-PLI) has been rolled out in 3500 Post Offices including 299 offices in Assam Circle

ACHIEVEMENT IN NETWORKINGAbout 28000 locations which include all Departmental Post Offices, Mail Offices, Speed Post Hubs, RMS Offices, Administrative Offices will be brought under the WAN network. So far, about 95% of the targeted locations have been networked upto 31st December, 2014.

Shri T. Murthy, Chief Postmaster General, Tamilnadu Circle at Chennai General Post Office during Introduction Ceremony of CBS in 1000th Post Office

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6.1 Department of Posts, with its vast network of Post Offices, continuously strives to be a customer service-centric organization. The Post Office as a one stop shop provides a range of utility services to the customers and thus offers convenience and affordability at the door steps of the common man. In addition to meeting its social obligations, Department of Posts, with the aim to generate revenue, has introduced a number of business products and services like Speed Post, Express Parcel, Business Parcel, Retail Post, ePost, ePayment, ePost Office, Logistics Post, Business Post, etc. To provide a greater impetus to these business activities, Department of Posts set up a Business Development Directorate in 1996. It was reorganized into Business Development and Marketing Directorate in the year 2004-2005, to provide a better focus on marketing. Business Development and Marketing Directorate is headed by a Chief General Manager and dedicated Business Development and Marketing Divisions have also been created in the Circles, Regions and Divisions.

SPEED POST

6.2 Speed Post was started in August 1986 for providing time-bound and express delivery of letters and parcels weighing upto 35 kg between specified stations in India. It is the flagship product of Department of Posts and it is the market leader in the domestic express industry with monthly volumes of more than 30 million articles. Speed Post is booked in almost all the Departmental Post Offices in the country. The delivery facility of Speed Post is available across the country. Speed Post offers time bound and assured delivery of letters, documents and parcels weighing upto 35 Kgs across the country.

6.3 Delivery norms are fixed taking into account the fastest available mode of transport between stations. It is managed as a business service with a commercial approach in its operations and management.

6.4 Insurance facility is also provided as an add-on service for Speed Post articles. Articles can be insured for upto ` 0.1 million. Round the clock Speed Post booking facility is available in selected post offices in some major cities.

6.5 In the unlikely event of delay in delivery of domestic Speed Post articles beyond the norms determined by the Department of Posts from time to time, the Speed Post fee paid by the customer is refunded as compensation.

Shri Ravi Shankar Prasad, Minister of Communications and Information Technology inaugurating Vibrant Gujarat Post Office at Vibrant Gujarat Global Trade Show 2015 held on 8th January, 2015

Vibrant Gujarat Post Office Pavilion created at Vibrant Gujarat Global Trade Show 2015

Chapter 6 BUSINESS DEVELOPMENT AND MARKETING

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6.6 In the event of loss of domestic Speed Post articles or loss of its contents or damage to the contents, double the amount of Speed Post charges paid by the customer or ` 1000, whichever is less is refunded as compensation.

VALUE ADDITIONS UNDER SPEED POST To meet the needs of the customer, the following value added services are provided:• Credit facility under Book Now Pay Later

(BNPL) scheme, • Free pick-up facility,• Volume based discount facility, and• Cash on Delivery facility (COD).

DELIVERy OF UIDAI AADHAAR LETTERS

6.7 UIDAI has been given the mandate to give unique identification cards (Aadhaar) to all Residents in India. Department of Posts has been closely associated with UIDAI from the beginning in fulfilling this mandate.

6.8 A total of 193.8 million Aadhaar cards were distributed through Speed Post. Currently a total of 550 million Aadhaar letters have been dispatched as first class franked articles from April, 2014 to December, 2014.

BUSINESS POST

6.9 A number of pre-mailing activities like folding, inserting, franking, addressing and pasting etc are required to be completed before an article is posted. Large organizations were finding it difficult to carry out these pre-mailing activities.

6.10 Department of Posts introduced ‘Business Post’ service in 1996 to offer a comprehensive solution to Corporate/Government Organizations / Public Sector Units and other Corporate houses for their

pre-mailing requirements. Besides bringing in additional revenue, this activity is meeting the need of corporate and bulk mail customers.

6.11 Business Post services are available in Business Post Centres at major Post Offices across the country. The services include home/office collection, insertion, sealing, addressing, franking, special handling, etc.

6.12 Business Post is not a service by itself. It is only a value addition for other services like Speed Post, Registered Post and Ordinary mail.

PRINT TO POST

6.13 India Post transmits and delivers a large volume of mail of corporate customers. A major portion of this mail constitutes periodic Business to Customer (B2C) mail comprising of bills, statements, etc. These customers use facilities of printers for their print requirements, mailing agents for their pre-mailing requirements (like inserting, sealing, franking, etc.) and Department of Posts for mailing and delivery requirements.

6.14 Keeping in view the requirement of customers, Department of Posts has introduced Print to Post Service (P2P) which offers a total solution to the customers covering printing services, pre-mailing services and mailing services under one roof.

EXPRESS PARCEL

6.15 Express Parcel is a premium parcel service available for retail as well as bulk customers, which offers time bound, safe and secure home delivery of parcels. To have minimal transit time, these parcels will be given airlift wherever needed. Minimum chargeable weight of Express Parcel is 0.5 Kg, whereas, maximum

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chargeable weight for retail customers, is 20 Kg and for contractual customers, it is 35 Kg. Service was initially available between 20 identified cities and given country-wide expansion w.e.f 01.11.2014 to cater the needs of customers and generate more business.

Stall of Department of Posts in India International Trade Fair held at Delhi

Parcel Packing Centre, Bangalore General Post Office, Karnataka

BUSINESS PARCEL

6.16 Business Parcel aims to provide an economical distribution solution to corporate customers by providing surface transmission of the parcels. Minimum chargeable weight of parcels in this category is 2 Kg and maximum weight is 35 Kg. Service is available for all locations in the country. Since introduction of these services and till November, 2014; the consignments worth of approximately ̀ 5 million have been booked under these services.

CASH ON DELIVERy

6.17 Increasing trend for online shopping among the Indian customers has tremendous business opportunities for payment services, order processing and fulfillment services, etc. In order to cater to these business opportunities and to provide a fast, safe and economical solution of collection of amount of goods at the time of its delivery and its remittance to sender, Department of Posts has introduced Cash on Delivery facility as value addition to the parcel services w.e.f. 02.12.2013 which is available to the contractual customers of Express Parcel, Business Parcel and Speed Post.

FLAT RATE PARCEL

6.18 In order to provide convenience to its customers and with a view to standardize its parcel size and shape, Flat Rate Parcel service was introduced on 04.02.2011. Flat Rate Parcel is an air express parcel service. Flat Rate Parcel provides an added convenience to the customers by offering them pre-paid Flat Rate Parcel boxes. These boxes are available in three weight slabs viz. 1 Kg, 2.5 Kg and 5 Kg. Flat Rate Parcel boxes are sold at Head Post Offices and other identified Computerized Post Offices and delivered across India including rural areas. This service is available for international parcels also.

LOGISTICS POST

6.19 Logistics Post offers customers a range of integrated logistics and fulfillment services that can be tailor-made to suit the requirements of the customers. This service includes order processing, warehousing and door-to- door distribution.

6.20 With Logistics Post, distribution task is made easy and efficient for the customers. There is no maximum weight limit, whereas, minimum weight limit is 50 kg for an article.

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Logistics Post manages the entire distribution chain of the logistics customer from collection to distribution, from storage to carriage and from order preparation to order fulfillment.

6.21 Department of Posts has started utilizing flights of Air India for providing air lift to parcels as an extension of existing logistics services. Facility for air transmission of Logistics Post consignments has been provided between 15 stations, i.e Agartala, Delhi, Mumbai, Kolkata, Nagpur, Bangalore, Hyderabad, Chennai, Pune, Ahmedabad, Imphal, Guwahati, Patna, Lucknow, Trivandrum keeping in view the business potential at these centers.

6.22 Logistics Post has been showing generally stable trend of revenue generation in the last five years. Introduction of Air as a mode of transmission is expected to boost the business and compete with other private service providers.

RETAIL POST

6.23 Post Offices are being developed as a one stop shop to provide a range of utility services to the customers providing convenience and affordability at their door steps. India Post is leveraging the vast network of Post Offices across the country by providing services under Retail Post which include collection of electricity bills, telephone bills, taxes and fees.

Post Shoppe in Bangalore General Post Office, Karnataka

6.24 To provide railway tickets through convenient locations, railway reservation tickets for all classes are being sold at selected post offices in association with the Ministry of Railways (MOR). The service is presently available at 291 Post Offices and the network is being further extended.

6.25 Sale of water proof Rakhi envelopes was commenced and completed during the Rakhi season across the country.

6.26 A pilot for sale of branded mobile phone in various post offices in Karnataka, Andhra Pradesh and Kerala Circle is also underway.

ePOST

6.27 ePost is unregistered hybrid mail which provides electronic transmission of the messages which may include text messages, scanned images, pictures, etc and their delivery in hard copies at the destination through postman/delivery staff. Presently, ePost booking facility is available in more than 13000 post offices and physical delivery through a network of more than 1.54 lakh post offices across India. ePost service is provided for both retail as well as corporate customers.

6.28 ePost Corporate service enables corporate customers including Govt. Departments, PSUs (Public Sector Units), SMEs (Small and Medium Enterprises), Companies, etc to draft, design and send the messages as per their business requirements from their office premises by using internet. The message is electronically transmitted as a soft copy, and at the destination it is delivered to their addressee in the form of hard copy.

6.29 Many to One and One to Many facility is also provided for sending same ePost

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message from multiple senders to one recipient on recipient’s email box and same ePost message from a sender to multiple recipients on recipient’s email inbox.

ePAyMENT

6.30 When businesses require collection of bills and other payments from customers across the country, Post Office offers them a simple and convenient solution in the form of ePayment. ePayment is a smart option for businesses and organizations to collect their bills or other payments through post office network.

6.31 ePayment is a Many-to-One solution which allows collection of money (telephone bills, electricity bills, examination fee, taxes, university fee, school fee, etc.) on behalf of any organization. The collection is consolidated electronically using web based software and payment is made centrally through cheque from a specified Post Office of biller's choice.

ePOST OFFICE

6.32 ePost Office is an eCommerce portal of Department of Posts which provides select postal facility to the common man through the internet. This portal is aimed at providing convenience to the public in availing select postal services from their home/office using their own computer and internet. They need not walk into the post office to avail these services. The customer needs to register on the website for the first time.

SERVICES FOR THE CUSTOMER THROUGH ePOST OFFICE By USING CREDIT/DEBIT CARD•Buying of Philatelic stamps.•Payment of PLI/RPLI premia. •Payment of fee under the Right to

Information Act, 2005 through the Electronic Indian Postal Order (eIPO).

eIPO (ELECTRONIC INDIAN POSTAL ORDER)

6.33 Department of Posts has launched the Electronic Indian Postal Order (eIPO) on 22nd March 2013 to enable Indian Citizens living abroad to pay the RTI fee online through the ePost Office portal. The facility of eIPO has been extended to Indian Citizens living in India w.e.f. 13th February, 2014.

GENERATION OF eIPO•The applicant needs to register on the

website to create his/her profile for the first time and to select the Ministry/Department from whom he desires to seek information under the Right to Information Act, 2005.

•The eIPO so generated can be used to seek information from that Ministry/Department only.

•A printout of the eIPO is to be attached with the RTI application sent in hard copy and in case the RTI application is filed electronically, eIPO is required to be sent as an attachment.

DIRECT POST

6.34 With the increasing commercial activity in India, the need for direct advertising of products and services by the business organizations is growing. Direct Mail, which can be defined as printed matter usually carrying a sales message or announcement designed to elicit a response from a carefully selected consumer or business market is the most potent medium for direct advertising. In the advanced countries, Direct Mail now constitutes a pre dominant portion of mail traffic handled by Postal Administrations. Direct mail can be both addressed as well as un-addressed.

6.35 Direct Post is the un-addressed component of Direct Mail in India, and would comprise of un-addressed postal articles like

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letters, cards, brochures, questionnaires, pamphlets, samples, promotional items like CDs/Floppies and Cassettes, etc., coupons, posters, mailers or any other form of printed communication that is not prohibited by the Indian Post Office Act 1898 or Indian Post Office Rules 1933.

MEDIA POST

6.36 India Post offers a unique media concept to help the Indian corporate and the

Government organizations reach potential customers through Media Post. No other medium can match the sheer expanse of India Post in terms of volume and reach. Media Post offers a range of advertising mediums such as Postal Stationery, Postal Premises, etc.

REVENUE EARNINGS

6.37 The Business Development and Marketing Directorate has earned revenue of ` 19617.6 million during the period from April, 2014 to December, 2014.

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7.1 Department of Posts is attending the mandate of leveraging the rural postal network spread across the length and breadth of country to provide services relevant to the rural areas, and thereby generate revenue to the Department.

7.2 Over the years, Financial Inclusion has emerged as the focus of various Government sponsored Social Security Schemes like Mahatama Gandhi National Rural Employment Guarantee Scheme (MGNREGS), Indira Gandhi National Old Age Pension Scheme (IGNOAPS), Indira Gandhi National Widow Pension Scheme (IGNWPS), Indira Gandhi National Disability Pension Scheme (IGNDPS) and Indira Gandhi Matritva Sahyog Yojana (IGMSY).

7.3 Strategies are devised for leveraging rural postal network for revenue generation by providing services to third parties such as collection of data for compilation of Rural Consumer Price Index (CPI) on behalf of Ministry of Statistics and Programme Implementation. One of the most important contributions of the Department of Posts is bringing approximately 85 million rural people into the ambit of formal financial services, achieved through opening of Post Office Savings Bank accounts for them, for disbursement of social security scheme benefits.

Disbursement of mGnreGA wAGes throuGh post offices

7.4 Government of India enacted Mahatma Gandhi National Rural Employment Guarantee Act (MGNREGA) in September 2005. The Act seeks to provide at least 100 days of

guaranteed wage employment in every financial year to every household whose adult members volunteer to do unskilled manual work. The scheme is implemented by Ministry of Rural Development and came into force in all districts in the country with effect from 1st April 2008.

scheme of Disbursement of mGnreGA wAGes throuGh post office Accounts

Starting with Andhra Pradesh Postal Circle in 2005, the Scheme of disbursement of MGNREGA wages through Post Office accounts has been made operational in the entire country, with the exception of Delhi Postal Circle and Jammu & Kashmir Postal Circle.

MGNREGA wage payments through Aadhaar Enabled Payment System (AEPS) during its launch at Ranchi, Jharkhand on 20th October, 2014.

7.5 Department of Posts has taken the responsibility to disburse the wages through Post Offices by opening Post Office savings bank accounts for MGNREGA beneficiaries.

Chapter 7

RURAL BUSINESS

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The Scheme is operational through 96735 Post Offices as on 31st March, 2014. The number of accounts and amount of wages disbursed through Post Offices under MGNREGA has steadily grown over the years, are indicated in Table 2.

TABLE 2yEAR-WISE MGNREGA ACCOUNTS AND AMOUNT DISBURSED

year Number of MGNREGA Accounts

upto the year(in million)

Amount disbursed during the

year (` in million)

2008-2009 29.21 38632.51

2009-2010 42.50 79002.42

2010-2011 48.97 91791.83

2011-2012 53.84 78650.56

2012-2013 57.47 120141.21

2013-2014 64.23 114033.77

Total 522252.30Note: MGNREGA Accounts include both live and silent MGNREGS accounts.

7.6 During the period from April, 2014 to December, 2014, ` 61478.71 million have been disbursed through 65.3 million accounts.

7.7 In order to ensure quality of service under MGNREGS, the Department of Posts allots funds to Postal Circles annually for enabling various administrative activities in response to the statutory obligations of MGNREG Act. Over the years, Ministry of Rural Development has reimbursed ` 5477.1 million for the above activity.

PAyMENT OF VARIOUS SOCIAL SECURITy PENSION SCHEMES

7.8 Department also undertakes payment of pensions under National Social Assistance Programme (NSAP) of the Ministry of Rural Development. These schemes are of immense social importance as they provide the much needed financial support to some disadvantaged sections.

SOCIAL SECURITy PENSION SCHEMESThe Pension Schemes of National Social Assistance Programme (NSAP) of the Ministry of Rural Development are as under: •Indira Gandhi National Old Age Pension

Scheme (IGNOAPS), •Indira Gandhi National Widow Pension

Scheme (IGNWPS), and •Indira Gandhi National Disability Pension

Scheme (IGNDPS).

7.9 These payments for pension schemes are being effected either through Money Orders or Post Office Savings Bank (POSB) accounts depending upon the choice of implementing agency and beneficiaries.

7.10 In 2012-2013, more than ` 8137.9 million have been disbursed through POSB accounts and more than ` 32000 million have been paid through Money Orders. In the year 2013-2014, ` 14944.7 million have been disbursed through POSB accounts and ` 40849.9 million through Money Orders. During the year 2014-2015, ` 12770.8 million have been disbursed through POSB accounts and ` 31673.5 million through Money Orders by October, 2014.

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CASH PAyMENT UNDER INDIRA GANDHI MATRITVA SAHyOG yOjANA

7.11 Cash payment under Indira Gandhi Matritva Sahyog Yojana (IGMSY), a Conditional Cash Transfer (CCT) Maternity Benefit Scheme for addressing maternal under-nutrition, has been introduced in 52 identified districts through the platform of Integrated Child Development Services (ICDS) Scheme. The Scheme envisages providing cash directly to women during pregnancy and lactation subject to the individuals fulfilling specific conditions.

7.12 Postal network in these districts is contributing to the success of the Scheme by opening POSB accounts for the beneficiaries and facilitating transfer of cash to them under the Scheme. Upto September, 2014, more than 0.484 million such accounts have been opened so far through which ` 901.8 million have been disbursed.

DATA COLLECTION FOR COMPUTING RURAL CONSUMER PRICE INDEX

7.13 On behalf of Ministry of Statistics and Programme Implementation, the Consumer Price Index data for the entire rural areas are being collected through identified post offices in 1181 villages covering all States and Union Territories. In fact, post office is the only agency capable of collecting such data. The Department of Posts is thus providing crucial support to the concerned government departments to design and implement policies to improve the well being of the citizens of India.

7.14 During the month of August 2014, in addition to 250-300 items, additionally 50 to 80

items were added in to the basket of CPI data as per the directions from Ministry of Statistics and Programme Implementation.

RURAL INFORMATION AND COMMUNICATION TECHNOLOGy (RICT) SOLUTION FOR THE POST OFFICES

7.15 The implementation of Rural ICT Solution and Core Banking Solution (CBS) will enable Department of Posts to roll out various social schemes on behalf of Central and State Governments through a network of 1.54 lakh Post Offices in rural as well as urban Post Offices. The contracts for supply of Rural Information and Communication Technology (RICT)/ Rural Hardware (RH) have been signed and the rural Post Offices will be enabled with a Hand Held device with biometric identification and Micro ATM enablement within a short span of time. These devices would have network enabled printer to provide receipts to customers and solar powered battery to charge and operate Micro ATM.

7.16 The Rural Information Communication & Technology (RICT) involves computerization and digitally connecting all the Gramin Dak Sewak Post Offices including those in rural areas. The objective is to provide a technology solution (ICT Device) to each Branch Postmaster (BPM) which will enable each of approximately 130000 Branch Post Offices (BOs) to improve the level of services being offered to rural customers. It will increase the rural reach of the Department and enable Branch Post Offices to increase traffic of all financial remittances, savings accounts, cash certificates and Rural Postal Life Insurance (RPLI). This is being enabled through the Rural System Integrator (RSI) and Rural Hardware (RH) solutions.

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ELECTRONIC FUND MANAGEMENT SySTEM (eFMS)

7.17 As an interim technological solution till Rural ICT and CBS are completely rolled out, Department of Posts has introduced electronic Fund Management System (eFMS) for disbursement of MGNREGS wages in the Postal Circles. eFMS solution which is developed by NIC has an interface with Post Office Saving Bank software - Sanchaya Post. This interface between the two solutions of two agencies (Department of Posts and Ministry of Rural Development) enables electronic crediting of beneficiaries accounts upto sub Post Office level. The Fund Transfer Orders (FTOs) or payment files having details of worker’s wages with account number and other details generated by Ministry of Rural Development are sent electronically to Post Offices without human intervention for payment to wage workers. eFMS has considerably reduced the payment time span to wage workers in the villages.

7.18 The eFMS has been successfully implemented in 13 Circles viz. Assam, Chhattisgarh,

Gujarat, Haryana, Himachal Pradesh, Jharkhand, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan and West Bengal and is being expanded in other Circles.

DIRECT BENEFIT TRANSFER (DBT) THROUGH POST OFFICES•A special arrangement has been put

in place in Andhra Pradesh Circle for implementation of DBT through post offices. Under the arrangement, Post Offices in Andhra Pradesh Circle are doing Aadhaar Enabled Payment of wages/benefits under MGNREGS and other social security schemes with support of M/s AP online and Andhra Pradesh and Telengana State Governments. 9000 Micro ATMs have been deployed by the Andhra Pradesh Circle for doing DBT payment to the wage workers and other beneficiaries of Social Security Schemes receiving benefits through Post Offices.

•A similar kind of arrangement is being put in place in Jharkhand Circle with support of JA-IT, Jharkhand State Government and UIDAI. Pilot project has been successfully completed during October, 2014 and roll out to all districts of the State will be completed soon.

Ms. Kavery Banerjee, Secretary (Posts) interacting with MGNREGS Award winners on 3rd February, 2015

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8.1 Matters relating to International Business and Cooperation of the Department of Posts are coordinated by the International Relations and Global Business Division. These include the multilateral transactions amongst designated postal operators of different countries under the ambit of the Universal Postal Union (UPU), bilateral discussions with other designated postal operators, business relations with designated and private postal operators and activities focused on realization of revenue from international business.

8.2 The Post Office is emerging asan important channel for international trade in India, enabling individuals and organizations to transfer goods, money and information across the borders for commercial purposes. At the same time, it continues to facilitate people-to-people contact around the world.

IndIa at the UnIversal Postal UnIon

8.3 India is one of the earliest active members of the Universal Postal Union (UPU), a specialized agency of the United Nations, having its headquarters at Berne, Switzerland. TheUnionisresponsibleforensuringefficientoperation of international postal services throughout the world. The UPU also aims to promote international cooperation in this

sphere and regulates the entire gamut of international postal affairs through its various bodies and multilateral agreements.

8.4 The main bodies of the Universal Postal Union are: (i) the Congress; (ii) the Council of Administration (CA); (iii) the Postal Operations Council (POC); (iv) the Consultative Committee; and (v) the International Bureau. The Department Posts is currently a member of both the CA and POC. The Congress is the supreme body of the UPU and is composed of the representatives of all member countries. The work of the Congress is carried out through nine different Committees consisting of member countries, and are constituted through elections. The Committees consider various proposals and submit their reports to the plenary meeting where these are put to vote by member countries.

8.5 Due to our excellent past performance in UPU Committees, Working Groups, User Bodies and Cooperatives during the period, India could gain important positions in various bodies and Committees under the CA and the POC. India holds the co-chair of the Committee on UPU Finance and Human Resource Management in the CA.

8.6 India currently chairs Adhoc Group on creation of Postal Payment Service User Group

Chapter 8

INTERNATIONAL BUSINESS AND COOPERATION

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under Postal Financial Services of Committee 5 of the Postal Operations Council (POC).

8.7 India also holds chair of the Knowledge Development and Training Group under e-Services of Committee 4 of POC.

INTERNATIONAL MEETINGS

8.8 The Department of Posts has been actively participating in international meetings during the year 2014, which included the following:

• Post Expo Asia Pacific 2014 CEO Forum from 20th May, 2014 to 21st May, 2014 was held in Sweden.

• 7th International Postal Symposium on E-commerce and Postal Sector Turkey from 26th May, 2014 to 28th May, 2014 was held in Turkey.

• Meeting of the Board of Trustees of the Quality of Service Fund from 1st July, 2014 to 2nd July, 2014 were held at Berne, Switzerland.

• Meetings of the Council of Administration (CA) and the Postal Operations Council (POC) from 23rd October, 2014 to 14th November, 2014 were held at Berne, Switzerland. Department of Posts chaired the meeting of the Board of Trustees of the Quality of Service Fund from 4th November, 2014 to 6th November, 2014.

• Meeting of the Council of Commonwealth Postal Administrations from 23rd, October,

2014 to 25th October, 2014 was held at London, United Kingdom.

• Association of South East Asian Nations (ASEAN) Post ++ Business Meeting from 27th November, 2014 to 29th November, 2014 was held in Thailand.

• Asian Pacific Postal Union (APPU) Postal Business Forum from 25th November, 2014 to 27th November, 2014 was held at Bangkok, Thailand.

ASIAN PACIFIC POSTAL UNION

8.9 Asian Pacific Postal Union (APPU) is a Restricted Union which is affiliated to the Universal Postal Union with a membership of 32 countries. It aims to facilitate the postal exchanges in the region and to promote cooperation in postal services of member countries. India plays a leading role in the affairs of the APPU as a member of Finance Committee and Governing Board of the Asia Pacific Postal College.

APPU CONGRESSIndia hosted the APPU Congress, a quadrennial event in 2013 and in the capacity of the Chairman of the Executive Council (EC), attended the last EC-meeting of the APPU held at Colombo, Sri Lanka from 15th September to 19th September, 2014.

BILATERAL/MULTILATERAL MATTERS

8.10 India has been at the forefront of providing economic and technical aid

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to the postal organizations of the Least Developed Countries (LDC) group in the form of awarding fellowships, contributing to the pool of experts and consultancies whenever required. In recent years, India has made notable efforts for induction of technology by providing software for counter automation to LDC postal operators. Recently Government of India has announced fully funded training programmers on various postal management topics for African and also South Asian Association for Regional Cooperation (SAARC) countries.

INTERNATIONAL BUSINESS INITIATIVES

8.11 The Department of Posts has initiated steps for formation of new business structure to manage and promote the emerging and premium services of India Post. The new structures so evolved are expected to be faster and more flexible in decision making. This will bring in modern practices of management, operations, marketing and customer care.

8.12 During the year, the Department of Posts succeeded in harnessing the potential of Information Technology to modernize its cross border services in money remittances, mail, parcel and express services by using global platforms like the International Postal System, the International Financial System and the Eurogiro.

VISITS OF DIGNITARIES

8.13 Mr. Bishar A. Hussein, Director General, Universal Postal Union, visited India

and held a meeting with Shri Ravi Shankar Prasad, Minister of Communication and Information Technology and Smt. Kavery Banerjee, Secretary, Department of Posts on 22.08.2014. He solicited India’s support in strengthening the UPU.

Shri Ravi Shankar Prasad, Minister of Communications and Information Technology and Ms. Kavery Banerjee, Secretary (Posts) conducted a meeting with Mr. Bishar A. Hussein, Director General, Universal Postal Union on 22nd August, 2014.

43rd LETTER WRITING COMPETITION, 2014

8.14 The ‘Universal Postal Union Letter Writing Competition’, held annually, has become a global institution over the years. The Department of Posts hosted this competition in India. The competition aims to promote the art of letter writing and to enhance the capability of school going children in literary composition. The world-wide letter writing competition has also helped to improve awareness of the young generation about the role of post office as an agent of communication in the society.

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9.1 Department of Posts operates Small Savings Scheme on behalf of Ministry of Finance, Government of India. Post Office Savings Bank (POSB) has a customer base of more than 349.13 million account holders as on 31.03.2014. Savings Bank facility is provided through a network of 1.54 lakh Post Offices across the country.

9.2 The outstanding balance under all National Savings Schemes and Saving Certificates in Post Office is over ` 6150215.62 million as on 31.03.2014.

The profile of the Savings Bank Schemes and Savings Bank Schemes and Saving Certificate is as under:

Chapter 9

FINANCIAL SERVICES

TABLE 3PROFILE OF SAVINGS BANK SCHEMES DURING 2012-2013 AND 2013-2014

Name of Scheme Number of Accounts Outstanding Balance(` in million)

2012-2013 2013-2014 2012-2013 2013-20141. Savings Accounts * 125323400 133501670 377927.81 429590.062. RD Accounts 93898145 110599553 679640.81 741508.073. TD Accounts 11199051 14246320 330071.95 407122.094. MIS Accounts 22886528 22017179 2017855.26 2020835.965. NSS Accounts (87 & 92) 348636 331869 42922.41 41494.846. PPF Accounts 2374661 2411817 411202.24 466076.507. Sr. Citizens Saving Scheme (SCSS) 1085831 1067752 240928.18 224913.59

8. Cumulative Time Deposit 305411 269446 2.38 66.869. Fixed Deposit 7899 516 241.98 241.9810. MGNREGA ** 51695593 62689394 0.00 0.0011. MSY Accounts 2945668 2000651 32.61 31.0012. Total (1 to 11) 312070823 349136167 4100825.63 4331880.9513. NSC VIII 647089.62 750758.9214. KVP 1283784.33 1067575.7515. Total (13+14) 1930873.95 1818334.6716. Grand Total (12+15) 6031699.58 6150215.62

* Outstanding balance of MGNREGA accounts is included in outstanding balance of Saving Accounts.** Figures of MGNREGS accounts include both MGNREGS accounts with balance and zero balance.

POST OFFICE SAVINGS BANKThe Post Office Savings Bank operates Savings Accounts, Recurring Deposit (RD), Time Deposit (TD), Monthly Income Scheme (MIS), Public Provident Fund (PPF), National Savings Certificate (NSC), Kisan Vikas Patras (KVP) and Senior Citizens Savings Scheme (SCSS).

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KISAN VIKAS PATRASKisan Vikas Patras (KVP) had been discontinued with effect from 1st December, 2011. Kisan Vikas Patras was relaunched on 18th November, 2014. The interest rate of KVP is 7.8 percent per annum. Minimum investment in Kisan Vikas Patra is ` 1000.

CORE BANKING SERVICES

9.3 The Core Banking Services is part of the India Post IT, 2012 project and aims to bring in various IT solutions with the required IT infrastructure in the Post Offices. India Post plans to implement core banking in all Departmental Post Offices. Banking Solution through Mobile Application and hand-held devices will be provided to the rural post offices. The project will bring in facilities of ATM banking, Internet and Mobile Banking to the Post Offices.

Shri Ravi Shankar Prasad, Minister of Communications and Information Technology inaugurating Postal Savings Banks Forum organized in cooperation with World Savings and Retail Banking Institute at New Delhi during 29th October, 2014 to 30th October 2014

Ms. Kavery Banerjee, Secretary (Posts) inaugurating Core Banking Solution at Tollygunge Head Post Office on 11th December, 2014

9.4 Department of Posts has signed the contract with M/s Infosys Limted, the Financial Services Integrator (FSI), vendor, for implementing Core Banking Solutions and for installing ATMs. The project has started on 28.09.2012. It has been planned to roll out CBS in all Departmental Post Offices during the current Five Year Plan. As on 31.12.2014, 1436 post offices have been migrated to CBS environment.

INTERNATIONAL MONEy TRANSFER SERVICE

9.5 The Service enables instant international money remittance to customers in India sent from around 195 countries on a real time basis. India Post has been operating this Service in association with Western Union from 9943

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post office locations and MoneyGram through 6070 post office locations.

NATIONAL PENSION SySTEM

9.6 India Post is a point of presence for the National Pension System (NPS) for Indian citizens. Subscribers (any Indian Citizen) in the age group of 18 to 55 can join NPS and contribute till the age of 60. These pension contributions are invested in various schemes of different Pension Fund Managers appointed by Pension Fund Regulatory and Development Authority (PFRDA). The Subscriber’s contributions will be invested as per the preference of the Subscriber. Under this Scheme, any subscriber who intends to open a pension account will be provided the facility at all Head Post Offices in the country.

RETAILING OF MUTUAL FUNDS

9.7 The post office is playing an important role in extending the reach of the capital market of the country and also provides the common man easy access to market based investment options. Presently, Mutual Funds of UTI MF are being retailed through over 2000 Post Offices.

SUKANyA SAMRIDHI ACCOUNTSukanya Samridhi Account is a new Small Savings Scheme for the welfare of girl child introduced w.e.f. 2nd December, 2014. Under the scheme, a legal/natural guardian can open only one account in the name of one girl child and maximum two accounts in the name of two different girl children upto 10 years from date of birth of the girl child. For initial operation of the scheme, one year grace has been given.

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POSTAL LIFE INSURANCE

10.1 Postal Life Insurance (PLI), introduced in 1884, is the oldest life insurance scheme for benefit of the Government and semi Government employees. Initially meant only for the Postal employees, today it caters to employees of the Civil and Military personnel of the Central and State Governments, Local Bodies, Government aided educational institutions, Universities, Nationalized Banks, Autonomous institutions, Public Sector Undertakings of the Central and State Government, employees of organizations such as Scheduled Commercial Banks, Credit Co-operative Societies, Deemed Universities and Educational Institutes accredited by recognized bodies such as NAAC, AICTE, MCI etc, joint ventures having a minimum of 10% stake of Central/State Governments/PSUs and employees engaged/appointed on contract basis by Governments where the contract is extendable.

RURAL POSTAL LIFE INSURANCE

10.2 Rural Postal Life Insurance (RPLI) scheme was introduced in 1995 for the benefit of rural populace to extend insurance cover to the people living in rural areas with special emphasis on weaker sections and women workers.

MAxIMUM SUM ASSUREd LIMIT OF PLI/RPLIMaximum sum assured limit of PLI has been raised from ` 2.0 million to ` 5.0 million from December, 2014 and in RPLI from ` 0.3 million to ` 0.5 million from January, 2012.

PERFORMANCE OF PLI/RPLI

10.3 The business procured during the year 2013-2014 and the total sum assured in PLI/RPLI as on 31.03.2014 is as under:

TABLE 4PERFORMANCE OF POSTAL LIFE INSURANCE / RURAL POSTAL LIFE INSURANCEName

of PlanNo. of

Policies procured

Sum Assured

(` in million)

Aggregate No. of Active

Policies

Aggregate Sum

Assured(` in

million)PLI 433182 161293.9 5406093 1022760.8RPLI 871462 67123.9 15014314 794664.6

10.4 The anticipated business procurement target for premium income to be achieved for PLI and RPLI Policies is ` 70000 million and ` 23300 million respectively during the year 2014-2015.

10.5 Net accretions to Post Office Life Insurance Fund (POLIF) and Rural Post Office Life Insurance Fund (RPOLIF) are being invested in Government securities etc. as per IRDA guidelines since 4th November, 2009.

POLICIES UNdER PLI

10.6 PLI offers the following types of Policies:

(i) Whole Life Assurance (Suraksha).

(ii) Convertible Whole Life Assurance (Suvidha).

Chapter 10

INSURANCE

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(iii) Endowment Assurance (Santosh).

(iv) Anticipated Endowment Assurance for 15 and 20 Years (Sumangal).

(v) Joint Life Endowment Assurance (Yugal Suraksha).

(vi) Children Policy (Bal Jiwan Bima).

POLICIES UNDER RPLI

10.7 RPLI offers the following types of Policies:

(i) Whole Life Assurance (Gram Suraksha).

(ii) Convertible Whole Life Assurance (Gram Suvidha).

(iii) Endowment Assurance (Gram Santosh).

(iv) Anticipated Endowment Assurance for 15 and 20 Years (Gram Sumangal).

(v) 10 years RPLI (Gram Priya).

(vi) Children Policy (Bal Jiwan Bima).

10.8 The bonus for continuing PLI and RPLI policies has been declared at the following rates:

TABLE 5RATE OF BONUS ON POSTAL LIFE INSURANCE/RURAL POSTAL LIFE INSURANCE

Plan Rates of Bonus per Rupees thousand sum assured per annum

Whole Life Assurance

Endowment Assurance

Anticipated Assurance

PLI as on 31.03.2012

` 85 ` 58 ` 53

RPLI as on 31.03.2011

` 65 ` 50 ` 47

10.9 The claims in respect of PLI and RPLI policies settled during the year 2013-2014 are as under:

TABLE 6CLAIMS SETTLED IN POSTAL LIFE INSURANCE/RURAL POSTAL LIFE INSURANCE DURING 2013-2014

Details PLI RPLINo. of Claims

179722 118608

Amount paid (` in millions)

17690.3 5331.2

10.10 All operations of PLI & RPLI have been computerised. On procurement of proposals from customers, the data is entered on a networked system and uploaded in the National Data Centre being maintained by NIC. All further transactions are also uploaded to the National Data Centre. All transactions upto maturity of the policy including claim settlement is done online.

10.11 The National Data Centre is repository of all information on PLI/RPLI. It is connected to all the Circle Offices, Regional Offices, Divisional Offices and Head Post Offices and data transfer is done through Broadband connectivity amongst these offices.

ROLL OUT OF FINANCIAL SySTEM INTEGRATOR PROjECT

10.12 All the PLI/RPLI operations are being further automated under Financial System

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Integrator (FSI) Project 2012, which was completed in Pilot offices on 24th March, 2014. In phase I Postal Circles, the roll out is likely to be completed by June, 2015. The Business processes developed for the new PLI Software in the FSI project involve all processing work to be done at Central Processing Centres (CPCs) with provision for online approval by the competent authority without any physical movement of files beyond CPC’s. Data entry work of new proposals will be minimal since the software will scan and read the information on Insurance proposals directly and populate the various tables having the state of art technology and integration of all processes as prevalent in other insurance companies.

IMPLEMENTATION OF FSI PROjECT

The implementation of FSI project will have the major facilities as follows:

• Premium payment options- ECS, Debit/Credit Card, Net Banking, EFT (POSB account) and at Kiosks through ATMs.

• Facility to view policy details.

• Claim payment through NEFT.

Ms. Anjali Devasher, Member (Postal Life Insurance) during National Award Ceremony of Postal Life Insurance held at Chennai on 27th January, 2015.

Group Photo of Postal Life Insurance Awardees for year 2012-2013 and 2013-2014 at Chennai

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11.1 The Department of Posts provides postal services to the public through a large nationwide network of post Offices. Besides providing purely postal services, post offices perform agency functions like Saving Bank, payment of pension, sale of Cash Certificates etc. on behalf of other Ministries/ Departments of the Government of India/ other Organizations.

11.2 The total revenue earned including remuneration for Saving Bank and Savings Certificates work during the year 2013-2014 was ` 107304.16 million and the amount

received from other Ministries/ Departments as Agency charges (recoveries) was ` 5931.87 million. Gross working expenditure for the year 2013-2014 was ` 167967.06 million against the previous year’s expenditure of ` 154811.50 million (i.e. an increase of about 8.5%). The increase was mainly due to payment of Dearness Allowance/Dearness Relief, payment of Pensionary charges and hike in price, etc. In spite of the increase in salaries and Pensionary charges, deficit of the Department is ̀ 54731.03 million against the previous year (2012-2013) deficit of ` 54258.85 Million.

Chapter 11

FINANCIAL MANAGEMENT

TABLE 7REVENUE AND EXPENDITURE DURING 2012-2013 AND 2013-2014

(` in million)Particulars Actuals

2012-2013Actuals

2013-2014% age Inc(+)/Dec(-) over

previous yearRevenueSale of Stamps * 6490.56 6706.68 3.33Postage Realised in Cash 27521.09 31617.14 14.88Commission on Money Orders and Inland Postal Orders, etc.

5148.73 6068.91 17.87

Remuneration for Savings bank/ Saving Certificates Work

50316.02 59152.68 17.56

Other Receipts ** 4188.58 3758.75 (-) 10.26Total Revenue 93664.98 107304.16 14.56ExpenditureGeneral Administration 8419.55 9420.83 11.89Operation 95554.46 102425.13 7.19Agency Services 4430.20 4722.93 6.61Others *** 46407.29 51398.17 10.75Total Gross Expenditure 154811.50 167967.06 8.50Less Recoveries 6887.67 5931.87 (-) 13.88Net Expenditure 147923.83 162035.19 9.54Deficit (Net Exp – Revenue) 54258.85 54731.03 0.87

* This includes sale of Postage stamps, service stamps.** This includes service charges retained by the Department of Posts from sale of Passport Application Form, Passport Fee Stamps, Central Recruitment Fee Stamps, receipts from other Postal Administrations, etc. Sale of stamps includes sale of Postage stamps, service stamps. *** This includes expenditure on Audit and Accounts, Civil Engineering, Amenities to staff, Stationery and Printing, etc.

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TABLE 8

RECOVERy OF WORKING EXPENSES ON ACCOUNT OF AGENCy SERVICES DURING 2012-2013 AND 2013-2014

(` in million)Sl. No.

Head of Account Actuals2012-2013

Actuals2013-2014

1 Payment of Coal Mines and EPF/Family pension and misc. services (DOT/BSNL/MTNL)

106.76 96.88

2 Payment of Railway Pension 80.82 64.133 Postal Life Insurance 5982.28 5329.984 Custom Duty Realisation 22.65 25.175 Commission on account of International money

transfer Western Union Scheme568.74 425.38

6 Other * 126.42 (-) 9.67Total 6887.67 5931.87

* This includes Commission on sale of Non-Postal stamps of Delhi Administration, Recoveries from Army Postal Service Accounts and other Government Departments, etc.

11.3 The earnings of the Department are in the form of ‘Recoveries’ and ‘Revenue Receipts’. The item ‘Recoveries’ mentioned in Table 8 represents the amount of commission earned by the Department for Agency Functions done on behalf of other Departments and organizations and ‘Revenue Receipts’ are on account of sale of Postal articles, commission on money orders and Indian Postal Orders, receipts from other premium services, remuneration for Saving Bank and Saving Certificates work, etc. The earnings of the Department are on the lower side in comparison to the working expenses incurred.

11.4 During the financial year 2013-2014, the deficit of the department was ` 54731.03 million against the previous year’s deficit of ` 54258.85 million which is increase of 0.87%. The funds made available by the Ministry of Finance for ‘Working Expenses’ and ‘Capital Outlay’ during the year were appropriately utilized during the year. Surplus funds were surrendered in time to the Ministry of Finance. This appreciable achievement was made possible by effective budgetary control and monitoring the progress of expenditure on monthly basis.

TABLE 9FUNDS SURRENDERED AND SAVINGS DURING 2013-2014

(` in million)Nature of Expenditure Budget

EstimateSuppl.Grant

Total ActualExpenditure

Excess(+)/Saving

Amount Surrendered

3201 Working Exp. 168445.20 2.20 168447.40 167967.06 (-) 480.34 4123.402552 Prov. for the Development of North Eastern Region

316.50 0.00 316.50 0.00 (-) 316.50 0.00

Total Working Exp. 168761.70 2.20 168763.90 167967.06 (-) 796.84 4123.405201 Capital Exp. 3849.60 6.70 3856.30 2689.69 (-) 1166.61 1393.004552 Prov. for Development of North Eastern Region

483.50 0.00 483.50 0.00 (-) 483.50 0.00

Total Capital 4333.10 6.70 4339.80 2689.69 (-) 1650.11 1393.00Total Working Exp.+Capital Exp.

173094.80 8.90 173103.70 170656.75 (-) 2446.95 5516.40

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CAPITAL OUTLAy

11.5 The expenditure on fixed assets during the year 2013-2014 was ` 2599.79 million, of which 4.49 % was on ‘Land and Buildings’, 93.78% on ‘Mechanization and Modernization of Postal Services’, and 1.73% on ‘Mail Motor Vehicles and others’.

VALUE OF FIXED ASSETSThe value of gross capital on fixed assets rose by ` 2599.79 million at the end of the year. The net progressive fixed asset value upto the end of the year was ` 31316.5 million.

COST OF SERVICES

11.6 The average cost and average revenue of various Postal Services are as under:

TABLE 10AVERAGE COST AND AVERAGE REVENUE IN VARIOUS POSTAL SERVICES DURING

2012-2013 AND 2013-2014(Figure in Paise)

Sl.No.

Name of Services 2012-2013 2013-2014Cost Revenue Cost Revenue

1 Postcard 717.90 50.00 753.37 50.002 Printed Postcard 719.49 600.00 740.30 600.003 Competition Postcard 718.81 1000.00 741.62 1000.004 Lettercard (Inland Letter) 718.32 250.00 748.39 250.005 Letter 796.18 939.39 826.19 924.946 Registered Newspaper-Single 1059.25 59.00 913.45 41.007 Registered Newspaper-Bundle 2079.19 163.00 1483.13 97.008 Book Post, Book Pattern &

Sample Packets951.18 846.41 806.15 685.65

9 Book Post-Printed Books 1244.92 290.14 1312.18 272.3710 Book Post-Other Periodicals 1351.80 1535.09 1263.57 1265.2511 Acknowledgement 650.78 300.00 691.87 300.0012 Parcel 4658.92 4069.43 5197.52 3645.9013 Registration 4213.69 1700.00 4253.73 1700.0014 Speed Post 5052.04 2803.27 5249.67 3710.0415 Value Payable Post 2666.20 456.64 2465.90 352.4016 Insurance 14182.23 5524.10 13805.84 4823.3117 Money Order 8917.55 5819.24 8638.19 5464.8618 Indian Postal Order 3611.05 338.07 3159.99 393.20

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Postage stamPs

12.1 The Postage stamp, which began as a piece of paper in token of receipt of postage, has assumed additional functions. It is a mode of commemorating, celebrating and promoting national heritage and events. It is a brand image of a Postal Administration and a statement of sovereignty of a nation. After Independence, the medium of postage stamps was initially used to highlight the country’s achievements in science and technology as well as its socio-economic development by depicting themes like the Five Year Plans, Steel Plants, Dams, etc. Subsequently, the country’s rich cultural and natural heritage came to be showcased and many beautiful stamps were issued in thematic sets on art, architecture, crafts, maritime heritage, science, technology, defence, and cinema. Great leaders of national and international standing have also been honoured with commemorative stamps, the most prominent being Mahatma Gandhi. The Father of the Nation has been honoured with commemorative and definitive stamps. Personalities, who have made contribution in areas like painting, literature, science, music, social upliftment etc. have also been honoured.

12.2 In keeping with their dual character as a “Token of Postage” and as “Cultural

Ambassador”, there are two categories of stamps. The first is meant for day-to-day use as a token of payment of postage on mail articles. These incorporate less complicated design inputs, entailing minimum expenditure in their manufacture, and are printed in large quantities over longer periods. The second, on the other hand, are designed and printed with greater aesthetic inputs. They are manufactured in limited quantities and generate great interest among philatelists and collectors.

Philatelic activitiesThe philatelic activities of the Department of Posts include:•Designing, printing and distribution

of special/commemorative postage stamps;

•Designing, printing and distribution of definitive postage stamps and items of postal stationery like Envelope, Inland Letter Card, Postcard, Aerogram, Registered Cover, etc.;

•Promotion of Philately and conduct of Philatelic Exhibitions at the national level and participation in international and world exhibitions as well as monitoring of exhibitions at State/Regional and district levels; and

•Maintenance of The National Philatelic Museum, Dak Bhawan.

Chapter 12

PHILATELy

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POLICy ON PHILATELy

12.3 A Philatelic Advisory Committee (PAC) advises the Government of India on the annual programme for issue of commemorative stamps. Every year, the Department of Posts receives a large number of proposals for issue of stamps from various sources including Members of Parliament and State Legislative Assemblies, State Governments and other Public & Private Organisations/ Institutions as well as individuals. The Committee examines these proposals on the basis of certain guidelines meant to ensure the philatelic value of the stamps when issued, and recommends the annual stamp issue programme taking into account the capacity to print and sell. The PAC also examines policy issues related to philately and its promotion and submits its recommendations. The Committee chaired by the Minister-in-charge, comprises official members from the Department of Posts and other Departments/Ministries concerned, as well as non-official members by nomination. The non-official members are drawn from among the Members of Parliament, noted philatelists as well as eminent personalities from various fields of life, like art, culture, archaeology, design, photography media and academia.

12.4 A set of four stamps and miniature sheet on FIFA World Cup were released by Prime Minister of India on 12th June, 2014. Department of Posts also paid a tribute to legendary maestros of Indian Classical Music by releasing a set of eight stamps on Indian Musicians on 3rd September, 2014 and a set of two Commemorative Postage Stamps on “100 years of Return of Mahatma Gandhi” on 8th January, 2015. Department has also launched a website www.postagestamps.gov.in which contains updates on Philately.

Promotion of ‘My Stamp’ in Taurian World School, Ranchi by Shri A. S. Prasad, Chief Post Master General, Jharkhand Circle on 27th September, 2014

NEW INITIATIVES

12.5 Besides online sales of philatelic products through e-post office and e-commerce websites and recently started online sales of the Philatelic products through Snapdeal website, Department of Posts has taken many other new initiatives to provide marketing impetus and to promote Philately as one of the important revenue earners for the Department of Posts.

12.6 The Department has started a new scheme called ‘My Stamp’. My stamp is the brand name for personalized sheets of Postage Stamps of Department of Posts. It was first introduced in India during the World Philatelic Exhibition, ‘INDIPEX 2011’. Themes of My stamp are Flowers-Lily, Dahlia, Cineraria & Pansy; Hawa Mahal, Port Blair Island, Fairy Queen (Railway Engine), Red Fort, Taj Mahal, Qutub Minar, Greetings, Mysore Palace, St. Francis Church and Ajanta Caves.

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12.7 A Postal fair was organized at Delhi Haat from 11th October, 2014 to 12th October, 2014. An exhibition wall with theme-wise stamp prints, an emcee, dressed as a postman, was engaging visitors in postal and philately trivia like quiz, sit & draw competition, tattoo artist and designing stamps. Complimentary balloons with India Post logo stamp design were distributed to children, short skits were performed every hour on the role, importance and need of postal services in our daily lives, etc. which were the attractions of the fair.

12.8 National Philatelic tours-cum-workshops were organized from 9th October, 2014 to 15th October, 2014 and 15th December, 2014 to 19th December, 2014, to generate interest about philately amongst the Younger Generation. More than 18 schools in Delhi participated in the workshop. Besides, students have been actively involved in the workshops. Short Films and Quizes were held all over the country. Painting Competitions on the theme of Philately were the main attraction

points for the school children.

12.9 Other initiatives taken by the Department of Posts include making booklets on various themes such as art and culture, flowers, children books and eminent personalities like Gandhi, Nehru & Indian Musicians, etc.

12.10 It was decided to hold nationwide stamp-design competitions for designing the postage stamps on “people-centric” themes. A nationwide stamp design competition was organized on the theme ‘Clean India’ and based on the shortlisted entries, a set of Commemorative Postage Stamps and miniature sheet with title ‘Swachh Bharat’ was designed and released on 30th January, 2015.

RELEASING OF STAMPS

12.11 A total of 45 issues comprising 113 Commemorative Postage Stamps were released during the period 1st April, 2013 to 31st March, 2014. Besides, a total of 16 issue comprising 27 stamps have been issued during the period from 1st April, 2014 to 31st December, 2014.

Shri Pranab Mukherjee, President of India, releasing commemorative stamps on Indian Musicians in the presence of Shri Ravi Shankar Prasad, Minister of Communications and Information Technology and Ms. Kavery Banerjee, Secretary (Posts) on 3rd September, 2014

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13.1 Department of Posts being a service delivery organization needs a workforce that is well informed and responsive to customers’ needs. In the changing scenario of IT enablement, computer literacy is essential for service delivery. Thus, there is a need to have focused and well planned training and development programmes aimed at change acceptance by administrative, operative and finance personnel. The Department has framed the Postal Training Policy, 2012 in conformity with the National Training Policy, 2012 of Government of India. The key objective of the Postal Training Policy is “Training for All” at the entry level and three Mid-career Training Programmes at specific intervals for all cadres/categories of staff.

Training infrasTrucTure

13.2 The Department has well established training infrastructure. The following training institutes take care of the training needs of the Department:

• Rafi Ahmed Kidwai National Postal Academy (RAKNPA) at Ghaziabad for higher managerial cadres.

• Postal Training Centres (PTCs) at Darbhanga, Guwahati, Madurai, Mysore, Saharanpur and Vadodara for operative staff and inspectorial cadres. Action for setting up of six more PTCs approved in 12th Five Year Plan has been initiated.

• 388 Workplace Training Centres (WTCs), including 5 Zonal Training Centres (ZTCs) of the Postal Accounts Wing, in Circles are operational.

13.3 A number of training programmes on operational matters and postal technology were conducted. From 01.04.2014 to 31.12.2014, 67086 officials were trained (including Gramin Dak Sevaks). This is in addition to induction training being held at PTCs.

13.4 Trainings are being organized in a manner so as to develop 100% computer proficiency not just in counter/operative staff but in the entire staff and Postman staff is also being trained for data entry.

new iniTiaTives

13.5 15 officials from Group ‘A’, Group ‘B’ and Group ‘C’ cadres were deputed for training at the Asian Pacific Postal College (APPC), Bangkok for four different programmes.

13.6 Trainings on e-procurement are being conducted at the Department’s Headquarters at Dak Bhawan, New Delhi.

Training for Managerial cadres

13.7 The Rafi Ahmed Kidwai National Postal Academy (RAKNPA), Ghaziabad is the apex training institute, recognized by the Department of Personnel and Training as a Central Training Institute. The Academy imparts induction, as well

Chapter 13

HUMAN RESOURCE DEVELOPMENT

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as, in-service training to the officers of Indian Postal Service and other managerial cadres of Department of Posts. It also imparts training to managers of Foreign

Postal Administrations and officers of various Central Government Departments and PSUs, in areas of common interest.

Indian Postal Service probationers calling on Shri Pranab Mukherjee, President of India

13.8 54 officers of the Indian Postal Service participated in different Development Programmes, i.e. Executive Development Program (EDP), Management Development Program (MDP) and Advanced Development Programme (ADP). The course-wise number of participants and details of the domestic and foreign component are given below:

• Executive Development Program (EDP): 17 participants; Domestic component was held at RAKNPA and foreign component at the Asian

Pacific Postal College (APPC), Bangkok.

• Management Development Program (MDP): 17 participants; Domestic component was held at RAKNPA and foreign component at the Royal Institute of Public Administration (RIPA), United Kingdom, and Paris.

• Advanced Development Programme (ADP): 20 participants; Domestic component was held at IIM, Bangalore and foreign component at Melbourne and

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Postal Training Centre, Mysore, Karnataka

Sydney in collaboration with Australia Post.

INTERNATIONAL TRAINING PROGRAM

One International Training Program under Indian Technical and Economic Cooperation (ITEC)/India Africa Forum Summit (IAFS) was held on Leadership Development in which 13 participants from various countries participated. Besides these, 15 workshops and other programmes like Financial Management, Philately, Mail Management, Technology Management, Business Development, etc., were held at RAKNPA, Ghaziabad.

13.9 Four officers attended the 4th ‘Inter-services Workshop on Best Practices’ organized for officers of Civil Services sponsored by the Department of Personnel and Training at the National Institute of Financial Management (NIFM), Faridabad.

13.10 One Indian Postal Service officer has been deputed for participation in the 40th Advanced Professional Programme in Public Administration (APPPA) at Indian Institute of Public Administration (IIPA), New Delhi.

Shri S. K. Sinha, Member (Human Resources Development) addressing the Indian Postal Service probationers’ Valediction

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14.1 Department of Posts has a universal service obligation to provide basic postal facilities at affordable price throughout the length and breadth of the country. Providing well designed buildings for post offices such as Head Post Offices (HPOs) and Sub Post Offices which serve the needs of providing efficient quality postal services to public, is an important mandate of the Department of Posts.

14.2 The Department of Posts has an obligation for providing Universal Postal Service to the Public which inter-alia includes cases of access within reasonable distance. It has therefore been spread over an area where population, distance and income criteria are fulfilled. The diverse types of functioning in different offices necessitate proper designing and development of the worksites according to specific needs of each office.

Chapter 14

POSTAL BUILDINGS

Lucknow General Post Office, Uttar Pradesh

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14.3 The objective of this scheme is to fulfill the Universal Service obligation for providing the critical infrastructure for easy access to Postal Service from suitable buildings owned by the Department of Posts for efficient postal operations, with optimal utilization of the asset.

14.4 As on 31st March, 2014, India has the largest postal network in the world with over 154882 Post Offices, out of which, 89.86% are in the rural areas. Out of 25493 Departmental

Post Offices throughout the country, there are 810 Head Post Offices (HPOs) and 24683 Sub Post Offices (SOs), whereas, there are 129389 Gramin Dak Sewak Post Offices (GDSPOs).

14.5 Government is mandated to provide own building facilities for all Departmental Post Offices. Gramin Dak Sewak Post Offices are functioning in the rural areas either from the premises of Gramin Dak Sewak or from local panchayat buildings.

Nalanda Sub-Post Office, Nalanda, Bihar

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DEPARTMENTAL AND RENTAL BUILDINGS

14.6 As on 31st March, 2014, there are 4436 Departmental buildings, 20162 rented buildings and 1711 rent free buildings. 4047 Post Offices are functioning in Departmental

buildings, while, 19671 Post Offices and 1669 Post Offices are housed in rented buildings and rent-free buildings respectively. The breakup of offices which are functioning from Departmental and rental buildings is as follows:

TABLE 11DEPARTMENTAL AND RENTAL BUILDINGS AS ON 31.03.2014

CircleDepartmental Buildings Rented Buildings Rent-Free Buildings Total

PostalRailway

Mail Service

Other units Postal

Railway Mail

ServiceOther units Postal

Railway Mail

ServiceOther units

De-part-

mentalRented building

Rent-free buildings

Andhra Pradesh 308 7 14 1995 35 8 129 0 0 329 2038 129Assam 165 6 1 443 8 5 20 12 0 172 456 32Bihar 181 6 4 803 35 0 99 0 0 191 838 99Chhattisgarh 43 0 2 280 4 1 23 0 0 45 285 23Delhi 121 4 5 222 3 0 40 0 0 130 225 40Gujarat 250 0 5 1041 22 2 40 0 0 255 1065 40Haryana 77 5 13 356 5 0 54 4 0 95 361 58Himachal Pradesh 75 1 5 370 6 3 20 0 0 81 379 20

Jharkhand 66 2 0 335 17 1 54 0 0 68 353 54Jammu & Kashmir 33 1 3 202 0 3 23 0 0 37 205 23Karnataka 380 14 22 1271 10 12 64 6 0 416 1293 70Kerala 247 7 11 1216 26 9 47 1 0 265 1251 48Madhya Pradesh 198 4 28 778 11 1 99 0 0 230 790 99Maharashtra 358 10 29 1761 40 5 138 1 2 397 1806 141North East 92 0 0 190 0 0 50 0 0 92 190 50Odisha 145 7 31 946 23 10 104 4 0 183 979 108Punjab 137 2 6 527 13 2 93 0 0 145 542 93Rajasthan 304 16 14 923 21 2 121 0 0 334 946 121Tamil Nadu 283 18 9 2248 30 13 82 0 0 310 2291 82Uttar Pradesh 293 13 12 2032 59 4 209 0 0 318 2095 209Uttrakhand 51 0 4 298 1 8 40 0 0 55 307 40West Bengal 240 10 38 1434 12 21 120 11 1 288 1467 132

Total 4047 133 256 19671 381 110 1669 39 3 4436 20162 1711Remark: (i) In case, 2 or more offices are functioning in a common building, it is treated as 'one number of building' only. (ii) All the administrative Offices and other offices like Circle Office/ Regional Office/ Director Accounts Postal/ Postal Store Depot/ Circle Stamp Depot and Mail Motor Service Units other than Post Offices/Railway Mail Service offices shown under "Other Units".

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RENTAL LIABILITy

14.7 As on 31st March, 2014, 21340 Post Offices in the country are functioning in rental buildings. Government incurs an expenditure of ` 700 million per annum approximately towards rental liability for hired post office buildings to provide postal services.

POSTAL ENGINEERING WING

14.8 A building forms a critical infrastructure which enables the Department of Posts not only to deliver efficient and responsive postal services to the public but also to provide a better working environment to the staff. Department of Posts adopted the policy of building its own assets to house its operative offices, administrative offices and residential accommodation based on the demand, suitability and reasonable/economical cost through the Postal Engineering Wing. The focus of the Department has been on construction of post offices, having the staff strength of 15 and more, on the vacant land owned by the Department of Posts.

14.9 The Department of Posts owns 1797 vacant plots in the country. These plots were acquired/purchased/received as gift for construction of postal buildings over a period of time. Government undertakes construction of departmental buildings on vacant plots with assistance from Plan funds under Plan Schemes.

ESTATES MANAGEMENT SCHEME

14.10 During the 12th Five Year Plan, an outlay of ` 2020 million has been provided under

the Plan scheme “Estates Management”. The objective of the Scheme is to construct buildings to house Post Offices, Administrative Offices, Residential Accommodation and construction of boundary walls, rain water harvesting structures, ATM Rooms, installation of Solar Power Packs and purchase of land, in view of the demand, suitability and reasonable/economical cost through Postal Engineering Wing with assistance from Plan funds. All construction activities are done on the basis of CPWD (Central Public Works Department) norms and schedule of rates.

DISABLED FRIENDLy FACILITIESAs regards providing of infrastructural facilities for differently enabled people, the newly constructed buildings have these facilities as a mandatory requirement and for the existing building it is ensured wherever feasible by providing Ramp/elevator/lift and other disabled friendly facilities in public buildings for differently-abled persons/elderly persons under the Disabled Person (Equal Opportunity, Protection of Rights & Full Participation Act, 1995).

Srinagar General Post Office, Jammu & Kashmir

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STAFF qUARTER

14.11 As on 31st March, 2014, Department of Posts have 26871 staff quarters, out of which, 22324 staff quarters are Departmental and 4547 staff quarters are rented. Out of 7065 license free staff quarters, 2518 are Departmental staff quarters.

HERITAGE BUILDINGS

14.12 The Department has 38 Heritage

Buildings, which have architectural value. Special efforts are also made to preserve these Heritage Buildings as it is the policy of the department to preserve these invaluable assets of the Department.

14.13 During the period from April, 2014 to December, 2014, 6 heritage buildings have been preserved. The details of heritage buildings are as under:

Floating Post Office, Dal Lake, Srinagar, Jammu and Kashmir

TABLE 12DEPARTMENTAL HERITAGE BUILDINGS

Circle Name of Heritage BuildingBihar Patna General Post Office, Bhagalpur Head Post Office, Postal Training Centre DarbhangaDelhi New Delhi General Post Office, Delhi General Post OfficeHimachal Pradesh

Mandi Head Post Office, Chhotta Shimla, Shimla General Post Office, Ambedkar Chowk Post Office, Kasauli Post Office.

Maharashtra Mumbai General Post Office, Nagpur General Post Office, Director Accounts Postal Nagpur, Pune General Post Office, Panaji Head Post Office.

Punjab Amritsar Head Post Office.Karnataka Postal Training Centre in Mysore, Divisional Office Bellary, Circle Office in Bangalore.Kerala Circle Office in Trivandrum.Tamilnadu Chennai General Post Office, Udhagamandalam Head Post Office, Nagapattinam Head Post Office.Uttar Pradesh

Varanasi City Post Office, Varanasi Head Post Office, Lucknow General Post Office, Circle Office in Lucknow, Agra Head Post Office.

West Bengal Return Letter Office in Kolkata, Darjeeling Head Post Office, Cooch Behar Post Office, Kolkata General Post Office, Baruipur Head Post Office, Behrampur Head Post Office, Alipore Head Post Office, Diamond Harbour Head Post Office, Mud Point Post Office, Khejoori Post Office.

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CONSTRUCTION

14.14 During the period from April, 2014 to December, 2014, construction work of 6 Post Office buildings, 3 boundary walls, 346 ATM rooms, was completed. Besides, one land has been purchased for construction of Post Office building.

ROOF TOP RAIN WATER HARVESTING STRUCTURE

14.15 The ground water levels in various parts of the country have declined considerably in the last few years resulting in water shortage. Over-exploitation of ground water and considerable reduction in recharge due to expansion of roads, pavements and construction of buildings has accentuated the water problem even further. The problem could be addressed to some extent by taking recourse to water harvesting measurers.

14.16 In respect of Post Office building situated in area which has very low ground water level, the rain water harvesting can be planned to collect rain water in the catchment area on the roof of the building and diverting the water through rain water pipe and horizontal pipe to a deep recharge bore-well which is filled up with gravel to allow the percolation of harvested rain water to recharge the ground water.

14.17 In case of Post Office building situated on the sloping hill, where soil strata cannot retain the water and slope is too steep, the rain water will not have enough retention time for its percolation to recharge the ground water; the rain water harvesting can be planned by diverting the rain water through horizontal gutter at the end of sloping roof and diverting the same to the water tank placed on the ground. This water which is accumulated in the tank will be used for horticulture purposes

and for washing, cleaning of floor area as well as toilet area, etc.

14.18 During the 12th Five Year Plan, an outlay of ` 40 million is provided for construction of 200 number of ‘Roof Top Rain Water Harvesting Structures’ in Post Offices functioning in Departmental buildings. In the year 2014-2015, construction of Rain water harvesting structure has been completed in 16 Post Office buildings.

INSTALLATION OF SOLAR POWER PACKS

14.19 Department of Posts is in the process of computerizing, networking and modernizing of Post Offices in rural areas. Non-availability of power/erratic electric supply in rural areas is proving a great hurdle. Postal initiatives in rural India face problems as availability of quality power, in the rural areas, is not assured. The solar revolution has made solar energy, a powerful source in the energy sector, which is a clean reversible and environmentally a sound mean of harvesting the solar energy. Solar panel use arrays of solar photovoltaic cells, which convert the solar energy into usable energy and also be used for harvesting the solar energy for indoor/outdoor lighting/powering all sets of electronic equipment. Its suitability for decentralized applications and its environment-friendly nature make it an attractive option to supplement the energy supply from other sources.

14.20 During the 12th Five year Plan, an outlay of ` 60 million have been provided for installation of 200 solar power packs in the departmental post office buildings in Rural area. In the year 2014-2015, installation of one Solar Power Packs has been completed.

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15.1 With a vision to accelerate the pace of development, Department of Posts has taken up many special initiatives for the development of North Eastern Region, aiming at growth parity of the Region with the rest of the country.

ExclusivE dEvElopmEnt of north EastErn rEgion

Department of Posts, which has a Universal Service Obligation to serve the country as a whole, also earmarks Plan allocations for identifiable schemes for the exclusive development of North Eastern Region, in accordance with the policy guidelines of the Government

administrativE structurE

15.2 The administrative structure of the Department of Posts in North Eastern Region is as under:

(i) Assam Circle with headquarters at

Guwahati, comprising of the State of

Assam;

(ii) North East Circle with headquarters

at Shillong, comprising the States

of Arunachal Pradesh, Manipur,

Meghalaya, Mizoram, Nagaland and

Tripura; and

(iii) Sikkim State with headquarters at Gangtok,

which is a part of West Bengal Circle.

postal nEtwork

15.3 The Postal network and number of

persons served per Post Office in the North

Eastern Region is as under:

Chapter 15

DEVELOPMENT ACTIVITIES IN NORTH EASTERN REGION

TABLE 13AVERAGE NUMBER OF PERSONS AND AVERAGE AREA SERVED PER POST OFFICE

IN NORTH EASTERN REGION AS ON 31.03.2014Sl. No.

State Number of Post Offices

Average number of persons served per

Post Office

Average area served per Post

Office (in sq. km)1 Assam 4014 8161 19.54 2 Arunachal Pradesh 301 4937 278.223 Manipur 698 3814 31.994 Meghalaya 491 6520 45.685 Mizoram 388 3018 54.356 Nagaland 328 6021 50.557 Tripura 708 5415 14.828 Sikkim 209 3033 33.95

Total 7137 6687 36.74Note: The figures of average number of persons served by a Post Office are estimated.

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OVERVIEW OF PLAN EXPENDITURE

15.4 Various Plan activities have been undertaken by the Department in the North Eastern Region. The details of expenditure

incurred in the North Eastern Region vis-a-vis the total expenditure on Plan activities throughout the country during the last 5 years are given below:

TABLE 14PLAN EXPENDITURE IN NORTH EASTERN REGION

(` in million)Annual Plan Total Plan

ExpenditureExpenditure in North

Eastern Region% over total expenditure

2009-10 3924.40 353.60 9.012010-11 4499.00 1252.20 27.832011-12 2955.45 452.55 15.312012-13 1852.10 180.01 9.712013-14 3938.00 289.20 7.34

TRAINING OF STAFF15.5 In order to enable staff to harness new technology and to provide customer-centric services, training in various disciplines was

imparted to officials in the North Eastern Region during the year 2013-2014, incurring an expenditure of ` 15.85 million. The details are given below:

TABLE 15TRAINING IN NORTH EASTERN REGION DURING 2013-2014

Sl. No.

State Training of Operative/

Supervisory cadre

Training of Frontline

Staff

Training of Operative

Staff

Training of Postman/ Mail Overseers/Multi-

Tasking Staff

Training of Gramin Dak Sewak

1 Assam 10 489 64 2 6422 Arunachal

Pradesh1 33 -- 21 57

3 Manipur 1 50 -- 80 1794 Meghalaya 1 40 -- 16 1155 Mizoram -- 8 -- 60 1966 Nagaland -- 26 -- 30 1357 Tripura 1 14 -- 104 3078 Sikkim 1 60 15 22 679

Total 15 720 79 335 2310

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MAjOR DEVELOPMENTAL ACTIVITIES

15.6 Details of the State-wise major

developmental activities initiated during Annual Plan 2013-2014 in the North Eastern Region, are given below:

TABLE 16MAjOR DEVELOPMENTAL ACTIVITIES IN THE NORTH EASTERN REGION

DURING 2013-2014Name of

the State

Details of major developmental activities

Assam • 4 Branch Post Offices (BOs) and 3 Sub-Post Offices (SOs) were opened by relocation/redeployment during the year.

• 1003 Extra Departmental Branch Offices (EDBOs) have been supplied with basic infrastructural equipments.

• 1966 new improved letter boxes were installed. • Signages were provided to 2282 Rural BOs and 612 Cash Chests were

embedded in Rural BOs. • 1 Circle Processing Centre has been set up at Guwahati. • 2 Post Offices were covered under ‘Project Arrow’ to improve the ‘Look &

Feel’ of the Post Offices. • 2 Remotely Managed Franking Machines were provided. • 257 officers/officials were provided training on marketing and back office

activities. • 11 Registered Mail Offices and 11 Unregistered Mail Offices have been

provided with infrastructure under the Mail Network Optimization Project (MNOP).

• 1 Business Post Centre and 1 Parcel Post Centre were established in Guwahati.

• 1 Speed Post Hub, 5 Intra Circle Hubs for mail and 1 Book Now Pay Later (BNPL) Centres were upgraded.

• 1 Staff Quarter project (6 Quarters) was completed at Rangia. • 11 ATM Rooms have been constructed and completed at Charialli SO,

Dibrugarh HO, Golaghat HO, Guwahati HO, Jorhat HO, Mangaldoi HO, Nagaon HO, Nalibari PO, Sivasagar HO, Tejpur HO and Tinsukia PO.

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Arunachal Pradesh

• 2 Branch Post Offices were opened by redeployment during the year. • 17 EDBOs have been supplied with basic infrastructural equipments. • Letter Boxes have been installed at 240 BOs. • Signages were provided to 300 EDBOs and Cash chests have been embedded

at 75 Branch Offices. • 4 Post Offices were covered under ‘Project Arrow’ to improve the ‘Look &

Feel’ of the Post Offices. • 4 Remotely Managed Franking Machines were provided. • 50 officers/officials were provided with training on marketing and back office activities. • 1 Intra Circle Hub for mail was upgraded at Itanagar.

Manipur • 2 Sub-Post Offices were opened by redeployment during the year. • 17 EDBOs have been supplied with basic infrastructural equipment. • Signages were provided to 300 EDBOs and Cash chests have been embedded


Feel’ of the Post Offices. • 3 Remotely Managed Franking Machines were provided. • 50 officers/officials were provided training on marketing and back office activities. • 1 Registered Mail Office and 1 Unregistered Mail Office have been provided

with Infrastructure under MNOP. • 1 Parcel Centre was set up during the year.

Meghalaya • 17 EDBOs have been supplied with basic infrastructural equipments. • 1 Circle Processing Centre has been set up at Shillong. • 3 Post Offices were covered under ‘Project Arrow’ to improve the ‘Look &

Feel’ of the Post Offices. • 5 Remotely Managed Franking Machines were provided. • 60 officers/officials were provided training on marketing & back office activities. • 1 Registered Mail Office and 1 Unregistered Mail Office have been provided

with infrastructure under MNOP at Shillong. • 1 Intra Circle Hub was upgraded at Shillong. • 1 Parcel Centre was established at Shillong.

Mizoram • 1 Sub-Post Office was opened by redeployment during the year. • 17 EDBOs have been supplied with basic infrastructural equipments. • 240 Letter Boxes have been installed in rural areas. • Signages were provided to 300 EDBOs and Cash chests have been embedded


Feel’ of the Post Offices. • 3 Remotely Managed Franking Machines were provided. • 75 officers/officials were provided training on marketing and back office activities. • 1 Intra Circle Hub was upgraded at Aizawl.

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Nagaland • 1 Sub-Post Office was opened by redeployment during the year. • 17 EDBOs have been supplied with basic infrastructural equipments. • 240 Letter Boxes have been installed in rural areas. • Signages were provided to 300 EDBOs and Cash chests have been embedded



activities. • 1 Registered Mail Office and 1 Unregistered Mail Office were provided with

infrastructure under MNOP at Dimapur. • 1 Intra Circle Hub was upgraded at Dimapur. • 1 Parcel Centre was established at Dimapur.

Tripura • 2 Branch Post Offices and 1 Sub Post Office have been opened by relocation during the year.

• 497 Letter Boxes have been installed in rural areas. • 34 Branch Offices have been supplied with basic infrastructural equipments. • Signages were provided to 300 EDBOs. • 7 Post Offices were covered under ‘Project Arrow’ to improve the ‘Look &


activities. • 1 Registered Mail Office and 1 Unregistered Mail Office were provided with

infrastructure under the MNOP. • 1 Intra Circle Hub Centre was upgraded.

Sikkim • 186 EDBOs were supplied with basic infrastructural equipments. • 240 Letter Boxes have been installed and signages have been provided to

150 EDBOs; besides, Cash chests have been embedded at 38 EDBOs. • 223 officers/officials were provided training on marketing and back office

activities.


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SchemeS/PolicieS for benefit of DifferentlY AbleD emPloYeeS

16.1 The Department of Personnel and Training has fixed 3% reservation under Section 33 of Persons With Disability (PWD) Act in respect of Direct Recruitment vacancies to Group A, B, C and D for persons with disabilities as per the following criteria in the identified posts: (i) 1% reservation for persons suffering from blindness or low vision (ii) 1% reservation for persons suffering from hearing impairment, and (iii) 1% reservation for persons suffering from locomotor disability or cerebral palsy. Furthermore, 3% of the vacancies in case of promotion to Group ‘D’ and Group ‘C’ posts in which the element of direct recruitment, does not exceed 75% posts, shall be reserved for persons with disabilities of which 1% each shall be reserved for persons suffering from (i) blindness or low vision, (ii) hearing impairment, and (iii) locomotor disability or cerebral palsy. Persons who acquire disabilities after entering into Government Service are also given the benefit of reservation in services as per the instructions of Department of Personnel and Training.

finAnciAl ASSiStAnce to orthoPeDicAllY DiSAbleD emPloYeeS

16.2 Orthopedically disabled Postal employees are eligible for the following

financial assistance from the Welfare Fund:

• Reimbursement of the amount spent on purchase of Mechanized Tricycle, subject to a limit of ` 2000.

• Claim of an amount of ` 15000 or 50% of the cost of a Motorized Tricycle whichever is less, from the Circle Welfare Fund. Furthermore, if the same employee applies for the grant of scooter advance, his or her case is considered sympathetically on priority basis.

• Actual 2nd Class Railway fare from the place of duty to the Artificial Limb Centre and back is also reimbursable from the Welfare Fund for provision of artificial limbs, as such reimbursement is not admissible from any other source.

16.3 Blind Literature packets weighing up to 7 kg are transmitted free by the Department of Posts.

ScholArShiP for DiSAbleD chilDren of emPloYeeS

16.4 Out of the available funds under scholarships and other educational schemes of the Department of Posts, 3% of the scholarships are earmarked for disabled children of Postal employees, apart from the

Chapter 16

FACILITIES FOR DIFFERENTLy ABLED EMPLOyEES

67


grant of scholarship which is available to the regular students.

ELIGIBILITy FOR SCHOLARSHIP UNDER EDUCATIONAL SCHEMESUnder the Educational schemes of the Department of Posts, children with disabilities (including orthopedic, visual, hearing, and speech), of Postal employees drawing pay up to ` 29790 per month, are eligible to get annual scholarship.

TRANSPORT CHARGES FOR DISABLED CHILDREN OF EMPLOyEES

16.5 Transport charges and Hostel/Mess subsidies (in lieu of Transport charges) are allowed to disabled children of Postal employees studying from 1st to 12th standard at the rate of ̀ 100 per month in ‘A’ class cities and at the rate of ` 80 per month in ‘B’ class cities. These welfare measures have been taken by the Department of Posts, in addition to the already available measures taken by Government of India.

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17.1 A Special Cleanliness Drive in Department of Posts was started soon after Secretary, Department of Posts made a presentation before the Prime Minister of India on 24th June, 2014, in which the Prime Minister had expressed concern about the lack of cleanliness, specifically in Post Offices. The Department of Posts was directed to take immediate steps to have all Post Offices across the country cleaned up so that they are spotless, presentable and welcoming by 31st July 2014.

17.2 Secretary (Posts) had addressed all the Chief Postmasters General (CPMsG) in the country on 25th June, 2014, instructing them to initiate a National Cleaning Drive of Post Offices including other Operative Offices and Administrative Offices in a time-bound manner. The Drive resulted in considerable improvement in the state of cleanliness in Post Offices which have also been de-cluttered. Old time-barred records and unserviceable items including furniture and equipment have been removed and disposed off after following due process. In order to keep the Post Offices clean, spotless and welcoming for public, CPMsG have been instructed to continue to ensure cleanliness in all the Post Offices and also to have a Special

Cleanliness Drive at least once every month in every Office.

17.3 The Swachh Bharat Mission in Department of Posts has been started in continuation of the National Cleaning Drive of Post Offices. After announcement of official launch of Swachh Bharat Mission on 2nd October 2014 by Prime Minister of India and on receipt of instructions of first phase of cleanliness campaign from 25th October, 2014 to 31st October, 2014; Secretary (Posts) initiated the Swachh Bharat campaign in the Department of Posts by holding a Video Conference with all the Chief Postmasters General on 25th September 2014. Necessary instructions were issued to all the Postal Circles to ensure that the National Cleanliness Campaign is purposeful and fruitful, and to create awareness among employees and public. All Officers and Staff have been sensitized about the need to keep Office premises clean. Instructions were issued to Heads of Postal Circles to conduct cleanliness drive in all Post Offices down to the Gramin Dak Sewak Post Offices (GDSPOs), all Mail Offices and Administrative Offices, to look neat and presentable.

Chapter 17

SWACHH BHARAT CAMPAIGN

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Ms. Anjali Devasher, Member (Postal Life Insurance) started Swachh Bharat Mission at the Headquarters, Dak Bhawan on 2nd October, 2014

FIRST PHASE OF CLEANLINESS CAMPAIGNDuring the first phase of cleanliness campaign starting from 25th September, 2014 and culminated on 31st October, 2014; the following activities were undertaken by the Department of Posts:•“Swachhta Shapath” was administered on 2nd October, 2014 to all Officers and Staff in the

headquarters of this Department and at the field levels. •National Postal Week (observed every year from 9th October to 15th October) was dedicated to

Swachh Bharat Mission this year, with emphasis on creating awareness amongst employees and public about cleanliness.

•Shramdaan for cleaning postal premises and awareness programmes for employees and public were organized in all the Postal Circles.

•Senior Officers visited Offices across the country to monitor the “National Cleanliness Campaign”. Progress was also regularly monitored through Video Conferencing with Heads of Circles.

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FIVE yEAR ACTION PLAN FOR SWACHH BHARAT MISSION

17.4 In order to prepare the five year action plan upto 2nd October, 2019 for Department of Posts on Swachh Bharat Mission, a Task Force was constituted on 26th September, 2014 under the Chairmanship of Member (Human Resource Development), Postal Services Board. The five year action plan, which includes one year action plan from 02.10.2014 to 01.10.2015 and next four year action plan from 02.10.2015 to 02.10.2019, of Department of Posts was prepared and communicated to the Ministry of Drinking Water and Sanitation, the nodal Ministry for Swachh Bharat Mission.

ACTIVITIES UNDER SWACHH BHARAT MISSION

17.5 The Action Plans of Department of Posts can be broadly categorized under three types of activities viz. Cleanliness, Awareness and Monitoring. Some of the activities which are proposed to be undertaken by the Department of Posts during the next five years may be highlighted as under:

• General Cleanliness: Special Cleanliness drive in all the postal establishment in a phase wise manner is a time bound activity. This includes weeding out/disposal of obsolete records/furniture/e-waste etc. Activities for Daily Cleanliness/ Weekly

Cleanliness / Monthly Cleanliness/ Special Drives have been identified. Shramdan activities, ban of plastic bags, etc. and other related activities have been identified.

• Hygiene and Gender Sensitivity: Construction of common toilets and ladies toilets in the Post Offices.

• Maintenance of Postal Buildings

• Improving look and feel of Post Offices through Project Arrow.

• Formulation of training calendar for the employees of Department of Posts on Sanitation & Hygiene and Record Management.

• Constitution of Task Forces, Swachhta Groups and appointment of Nodal Officers at field level offices with a view for timely implementation of action plan(s) and to make this mission a success.

• Awareness programmes though Social Media, seminars, debates, etc.

• Recognition and Encouragement: Awards like Swachh Post Office to be instituted/ given every month in each Circle. Employee contributing significantly to be appreciated every month by way of “Swachhta Protsahan”.

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• Inspection/Visits by the Officers.

• Monitoring of progress through Reports/Video Conferencing on regular basis.

17.6 All the concerned officers in the

Department of Posts have also been instructed to implement the Action Plan(s) in a time bound manner. The Action Plan(s) of Department of Posts has also been uploaded in the e-Sameeksha Portal of Cabinet Secretariat i.e. http://cabsecmis.gov.in.

Special Cover on Swachh Bharat during celebration of National Postal Week on 9th October, 2014 in Mumbai, Maharashtra

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Staff RelationS

18.1 The Department endeavored to maintain harmonious and meaningful relations with the Staff Federations and Service Associations of its employees.

JCM Standing CoMMittee Meeting

18.2 The Departmental Council (JCM) was re-constituted and its meeting was convened on 16th December, 2014 under the Chairpersonship of Secretary (Posts) in which about 100 Agenda items pertaining to different Divisions of the Directorate were discussed and decisions taken in consultation with the Union representatives.

all india PoStal Saving Bank ContRol oRganiSation eMPloyeeS aSSoCiation

18.3 The All India Postal Saving Bank Control Organisation Employees Association had called for an agitation in support of their demands. The issues raised in the Memorandum were dealt with promptly and a meeting held with the Association representatives on 27th May, 2014, as a consequence of which the agitation was called off.

agitation By all india gRaMin dak SevakS Union

18.4 Issues pertaining to Gramin Dak Sewaks’ strike held in February, 2014 were discussed and settled in the reconciliation

proceedings held with the Regional Labour Commissioner in May, 2014.

CoURt CaSeS

18.5 As on 31st March, 2014, 17047 cases of Department of Posts were pending in various Courts. Instructions were issued to all the circles to get the pending cases reviewed and efforts were made to bring down the pendency.

18.6 As on 30th June, 2014, approximately 16832 cases are pending in various Courts, of which 5594 are in Central Administrative Tribunals, 3344 in the Lower Courts, 3484 in various High Courts, and 140 in the Supreme Court. 2886 cases are in various District Consumer Fora, 1274 in the State Consumer Fora and 110 in the National Consumer Forum.

Staff WelfaRe

18.7 The Postal Services Staff Welfare Board has been set up at the Central level, to control all welfare related activities including promotion of sports and cultural activities, for the employees of the Department. The Minister of Communications and Information Technology is the Chairperson of the Board. The Secretary (Posts) is the Vice Chairperson of the Board. There is an executive committee at the Headquarters of the Welfare Board for guiding and controlling the day to day welfare activities in the Department. The Member Human Resources Development (HRD) of the Postal Services Board is the Chairman of the

Chapter 18

ISSUES OF GENERAL IMPORTANCE

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Executive Committee at Headquarters.

18.8 The Board receives grants-in-aid for these purposes from the Consolidated Fund of India. Voluntary contributions from the staff are also arranged by the field formations.

18.9 Under the various Welfare Schemes, funds are allotted to the Circles for implementing the welfare measures of the Department of Posts. As on 31st March, 2014, the Welfare Fund covers 200344 Departmental employees and 259604 Gramin Dak Sewaks. Thus, a total of 459948 Postal employees are covered under welfare measures of Department of Posts.

WELFARE MEASURES FOR DEPARTMENTAL EMPLOyEES

18.10 The financial assistance is provided to the Departmental employees in case of their normal death, death due to terrorist activity/dacoity/ robbery etc; death due to accident while on duty; and death by terrorist activity/ dacoity/ robbery while not on duty.

18.11 The financial assistance is also provided

to the Departmental employees in case illness under the following circumstances:

• Employee has prolonged and serious illness / major surgeries;

• Employee is suffering from tuberculosis (TB)/ family members of the employee are suffering from tuberculosis (TB);

• Employee is on Extra Ordinary leave and half pay leave due to prolonged illness; and

• For purchasing the mechanical/ motorized tricycle for orthopedically handicapped employees.

18.12 The following educational grants/scholarships are provided to the Departmental employees:

• Grant of educational assistance to the children of the employees;

• Incentive for excellence in academic achievement for 10th and 12th Class;

Ms. Anjali Devasher, Member (Postal Life Insurance) inaugurating Holiday Home at Rameshwaram, Tamil Nadu on 29th January, 2015

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• Scholarships for Union Public Service Commission (UPSC) Examination;

• Scholarships for SC/ST Employees for Departmental examination and higher education;

• Scholarship for development of individual personality; and

• Grant of scholarship and transport charges to the handicapped children of Postal Employees.

18.13 Financial assistance is provided to the Recreation Clubs and for Excursion Trips of the Departmental employees.

18.14 Besides, financial assistances are provided to the Central Postal Ladies Organization (CPLO) and its subordinate organizations in Circles; Crèches, Tailoring Classes and Residents Welfare Associations. Financial assistance is also granted in case of natural calamities, fire and floods.

18.15 The Department of Posts operates the Field Services (Postal) Benevolent Fund which has been introduced as a welfare measure exclusively for the benefit of staff who are on deputation to the Army Postal Service (APS). During the period of deputation they are entitled to number of concessions and benefits in case of normal death, death due to enemy action or in insurgency operations and one time scholarship for all school and college going children of the deceased APS personnel.

18.16 During the year 2013-2014, ` 22.61 million were allocated to the Circles for

implementing Welfare activities in respect of Departmental Staff. During the period from April, 2014 to December, 2014, ` 21.41 million were allocated to Postal Circles for implementing welfare activities.

WELFARE MEASURES FOR GRAMIN DAK SEWAKS

18.17 The Department of Posts has introduced Circle Welfare Fund for Gramin Dak Sewaks as part of the one year initiatives. The Scheme came into effect from 1st October, 2013. The scheme covers around 259604 Gramin Dak Sewaks who manage the postal network of 129389 Gramin Dak Sewak Post Offices in the country. The Gramin Dak Sewaks are the backbone of the rural network in the country. Therefore, in order to boost the morale and keep motivation levels high amongst the GDSs, the Department of Posts has introduced this Fund exclusively for the welfare of Gramin Dak Sewaks. The Fund is being managed and operated at Circle level by the respective Heads of Circles.

MAIN COMPONENTS OF CIRCLE WELFARE FUNDThree main components of Circle Welfare Fund for Gramin Dak Sewaks are as under: •Financial Grant under 13 categories. •Financial assistance by way of loan at lower

rate of interest, i.e., @ 5% per annum. •One time payment at the time of retirement

– The amount will be granted to those GDSs who have not availed any financial assistance.

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18.18 Under this Scheme, the Financial Grants will be provided under following heads/items:

Financial Assistance to families of deceased GDSs to meet immediate expenses following death, irrespective of whether death occurs during duty/outside duty hours.

Death due to terrorist activity/dacoity, while on duty.

Financial Assistance in case of death of GDSs due to riots, attack by robbers and terrorists while not on duty.

Financial Assistance in case of death of GDSs while being on duty due to accident.

Funeral Expenses on death of GDS payable in cases in which last rites of deceased GDS are performed by brothers or sisters or near relatives in the absence of any other next of kin.

Financial Assistance in case of major surgical operations in ailments, like Cancer, brain hemorrhage, kidney failure/transplant, heart surgery etc.

Financial Assistance in case of accident of GDS while being on duty, requiring hospitalization for more than three days.

Financial Assistance for nutritional diet to GDS suffering from TB is provided only once for a maximum period of six

months, provided the GDS has put in at least six years of service and treatment is taken in Government Hospital.

As per existing terms and conditions, Grant of Scholarship under educational Schemes to the children of GDS.

Incentive for excellence in academic achievement for 10th and 12th Class.

As per the existing terms and conditions, Scholarship for physically handicapped children of GDS for maximum 8 years.

Maternity Grant to women GDS.

Financial Assistance in cases of natural calamities, like fire, floods etc.

18.19 Apart from above financial assistance, there is also facility of repayable loan at 5% rate of interest. The GDS will be eligible for loan at lower rate of interest of 5% per annum, up to the maximum amount of ` 50000, deductible in maximum twenty five monthly installments. The loan will be granted for the following:

• For construction of one room with flush toilet facilities for housing the Branch Post Office.

• For purchase of Computer/Laptop to encourage computer literacy amongst GDS.

• For purchase of moped/scooter/Motor cycle which will also facilitate travel for discharging duty like exchange of BO

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Bag, visit to Account Office, etc.

SPORTS

18.20 The Postal Sports Board has been set up at Central level which controls all the Sports related activities of the Department of Posts. The Secretary (Posts) is the Chairperson of the Postal Sports Board. The Member (HRD) is the Vice Chairperson of the Postal Sports Board. At the Circle level, the Head of the Circle is the President of the Circle Sports Board. The 22nd Meeting of the Postal Sports Board was held on 10th January, 2014 at Kochi.

18.21 The objective of the Postal Sports Board is to promote Sports activities in the Department. The Postal Sports Board receives allocation from the Central Welfare Fund.

18.22 From April, 2014 to December, 2014, a total of 8 sporting events were organized in Athletic & Cycling, Badminton, Basketball, Carrom, Hockey, Table Tennis, Volleyball, and Weightlifting/Power Lifting/Best Physique.

18.23 Coaching for officials recruited under Sports Quota is organized for participation in various All India Sports Meet.

FACILITIES PROVIDED TO THE SPORTS PERSONS

Following facilities have been provided to the sports persons:• Grant of two hours off for practice.• Grant of Kit Allowance for participation

in All India Postal Sports Meets.• Grant of Travelling Allowance /

Dearness Allowances to the Teams out of Circles Sports Fund.

18.24 Advances to the sport persons were granted from the Circles Sports Fund. Besides, Grants were made in respect of Games in which Department is affiliated with National level Federations.

18.25 During the financial year 2013-2014, an amount of ` 19.25 million was allocated to the Postal Circles for organizing Sports activities. During the period from April, 2014 to December, 2014, ` 13.68 million has been allocated to the Circles for organizing sports activities.

CULTURAL MEET

18.26 The 29th Cultural Meet was held at Guwahati in Assam Circle from 8th December, 2014 to 12th December, 2014, in which 18 Circles participated in various Cultural activities.

Winning moments of Himachal Pradesh Circle at 29th All India Cultural Meet 2014 held at Guwahati

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ASIAN PARA GAMES - 2014

18.27 Secretary (Posts) felicitated Ms. Parul D. Parmar, Postal Assistant, Gandhinagar HO on 26th November, 2014 for winning a Gold Medal in Women’s Singles and Silver Medal in Mixed Doubles at Asian Para Games – 2014 held at Incheon, South Korea in October, 2014. Ms. Parmar has won several medals in badminton tournaments held in India as well as international tournaments held in Israel (2004 & 2005), Malaysia (2004 & 2006), Thailand (2007), Taiwan (2007), Germany (2009 & 2013) and China (2010). She has also won international Role Model Award in 2006 as well as the prestigious Arjuna Award 2009. Secretary (Posts) congratulated Ms. Parmar her exceptional achievements in the field of sports which have brought pride to the country and Department of Posts in particular.

Ms. Kavery Banerjee, Secretary (Posts) felicitating Ms. Parul D. Parmar, Postal Assistant, Gandhinagar HO on 26th November, 2014 for winning medals at Asian Para Games – 2014 held at Incheon, South Korea in October, 2014

MEDICAL

18.28 As a welfare measure, Department of Posts is running 33 Postal Dispensaries in 13 Circles in various parts of the country. These dispensaries extend outdoor treatment facilities to the eligible beneficiaries. Employees as well as pensioners of the Department of Posts and Department of Telecommunication are entitled to get medical facilities through these Postal Dispensaries, wherever such facilities are available. In places, where postal dispensaries are not available, the employees of the Department can avail comprehensive health care facilities from the Central Government Health Scheme (CGHS) Dispensaries wherever available or from the Authorized Medical Attendant.

OFFICIAL LANGUAGE

18.29 Department of Posts is committed to the implementation of the Official Language Policy of the Government of India. In pursuance of the Official Language Policy, Department of Posts has been making sustained efforts to ensure optimum use of Hindi in official correspondence and day to day administrative work at all levels.

18.30 In order to effectively monitor the progressive use of Hindi in the offices of the Department of Posts, Official Language Implementation Committees are functioning in the headquarters as well as in the subordinate offices.

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18.31 The Official Language Branch has promoted and propagated various incentive schemes to encourage the use of Hindi. It has nominated officials for imparting training under the Hindi Training Scheme and also familiarized all the sections of the Department of Posts at the Headquarter, Circle Headquarters and other concerned offices of the Department with the Official Language Act, rules and instructions. Compliance of instructions, issued under the rules, has been ensured to achieve targets fixed by the Department of Official Language in their Annual Programme issued for the year under review.

18.32 The translation and vetting work of all the documents falling under the purview of Section 3 (3) of the Official Language Act, 1963 are dealt in Official Language Branch. These documents include Parliamentary questions, Office memorandums, Orders, Notifications, Audit Para, Cabinet notes, replies of Right To Information (RTI) applications, Philately related work, Recruitment rules, Speeches of the Minister, letters and other documents.

18.33 The second Sub-Committee of the Committee of Parliament on Official Language also monitors the implementation of Official Language policy in the offices of the Department. During the current financial year, the second Sub-Committee of the Committee of Parliament on Official Language has carried out the inspection of one office. The

officers of the Official Language section of the Department of Posts have also carried out the inspections of 8 subordinate offices during the period from April, 2014 to January, 2015.

18.34 In pursuance of Sub-Rule 4(4) of Rule 10 of the Official Language (use for official purposes of the Union) Rule 1976, 1017 subordinate offices of the Department of Posts were notified, wherein more than 80% staff has acquired the working knowledge of Hindi.

HINDI FORTNIGHT AND HINDI WORKSHOPS•Hindi Fortnight was observed from 1st

September, 2014 to 14th September, 2014. Hindi typing competition on computer (Unicode supported font) was also organized along with other Hindi competitions during the fortnight.

•Three Hindi workshops were organized on 10.06.2014, 19.08.2014 and 09.12.2014, and a total of 55 officials participated in these workshops.

18.35 Meetings of Official Language Implementation Committee are held on a regular basis. During the current financial year, these meetings were held on 05.05.2014, 26.08.2014 and 02.12.2014. The Department of Posts regularly reviews the quarterly reports concerning to the Official Language with regard to its various offices located in different parts of the country.

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COMPREHENSIVE IMPLEMENTATION OF END-TO-END E-PROCUREMENT

18.36 Ministry of Finance, Department of Expenditure has introduced mandatory comprehensive end to end e-procurement in respect of all procurements with estimated value of ` 1 million or more with effect from August, 2012. Ministry of Finance, Department of Expenditure has further issued instruction that e-procurement is to be brought down to ` 0.5 million w.e.f. 01.04.2015 and further down to ` 0.2 million w.e.f. 01.04.2016. All the offices of the Department of Posts have been instructed to follow the instructions of Ministry of Finance.

18.37 Department of Posts has set up e-procurement training Centre in Dak Bhawan w.e.f. from December, 2013 in collaboration with National Informatics Centre Services Incorporated (NICSI), a sister concern of National Informatics Centre (NIC), to impart training to staff of Department of Posts on e-procurement. Department of Posts had trained 860 officials of different offices with facility of handholding on e-procurement.

ANTI MONEy LAUNDERING (AML)/ COMBATING FINANCING OF TERRORISM (CFT) COMPLIANCE STRUCTURE

18.38 Under the Prevention of Money Laundering Act (PMLA) 2002, the Department of Posts has come under the definition of Financial Institutions since

2009. The Department of Posts has set up a structure for Anti Money Laundering (AML)/ Combating Financing of Terrorism (CFT) compliance. At the Directorate level, Deputy Director General (PCO/PMLA) is the Principal Compliance Officer of the Department of Posts and is responsible for implementing all compliance related activities within the Department of Posts. The officer is also responsible for submitting Cash Transaction Report (CTR), Suspicious Transaction Report (STR) and Counterfeit Currency Report (CCR) to the Financial Intelligence Unit of India (FIU-IND) on behalf of the Department of Posts.

18.39 At Circle level, Director Postal Services, Headquarters (DPS HQ), at the Regional level, Director Postal Services (DPS), and at Divisional level, Senior Superintendent of Post Offices (SSPOs)/Superintendent of Post Offices (SPOs) are the Compliance Officers. Compliance Officer at each level is responsible for submitting Cash Transaction Report (CTR), Suspicious Transaction Report (STR) and Counterfeit Currency Report (CCR) to the next higher level.

18.40 The Department of Posts has circulated a master circular for compliance of AML/CFT norms for the Small Saving Schemes and for International Money Transfer Services with exhaustive guidelines. A list of documents, to be accepted as identity proof and residence proof, have also been provided.

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18.41 Recently, the registration of Department of Posts on FINnet Portal and the Principal Officer’s Registration of Department of Posts has been done for submission of Suspicious Transaction Reports (STRs)/ Cash Transaction Reports (CTRs)/ Counterfeit Currency Reports (CCRs) through the FINnet gateway.

SOCIAL MEDIA

18.42 Department of Posts has actively participated and has made its presence felt in Social Media by joining Facebook and Twitter from October, 2014. The official Facebook Page of Department of Posts was officially published on 27th October, 2014. Since then, it has garnered 1772 likes as on 12th January, 2015.

18.43 The official Twitter Page of Department of Posts had been active in 2014 and was handed over to Business Development and Managing Directorate on 1st October, 2014. As on 12th January, 2015, the official Twitter handle @IndiaPostOffice has 527 followers.

18.44 Stamp releases, major events like eCommerce Workshop, launch of Kisan Vikas Patra (KVP), participation in Good Governance Day by Department of Posts, India International Trade Fair (IITF), Vibrant Gujarat 2015, etc. have been the agenda of conversation on Social Media in addition to generic information.

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Citizens Charter

19.1 An updated Citizen’s Charter containing service standards and grievances redress mechanism was formulated and placed in public domain on www.indiapost.gov.in during July 2011. The charter has been revised again during the years 2011-2012, 2012-2013 and 2014-2015. It contains the vision, mission, introduction about the organization, purpose of Citizen’s Charter, postal services and facilities for the customers, postal products and services, delivery standards and customer’s expectations, complaint settlement mechanism, liability of the organization and administrative set up.

Operating sevOttam COmpliant CustOmer Care Centre based grievanCe redressal meChanism

19.2 The Department has a well laid out procedure for handling public grievances for its services. A monitoring mechanism to ensure the quality of services and prompt redress of public grievances is in place.

19.3 ThemodifiedversionofComputerizedCustomer Care Centre (CCCC) software has been made operational since 2010. The new system has been designed keeping in view the requirements for making the Grievance Redress Mechanism in the Department of Posts a Sevottam – compliant one. New features such as escalation of unresolved complaints to next higher administrative level for better monitoring and quicker redress; differentiation of complaints into minor, major or critical; automatic generation of reply to the complainant on completion of inquiry; provision

for feedback of complainant; etc have been incorporated in the new CCCC System.

19.4 Presently, 16357 Computerized Customer Care Centers (CCCCs) have been establishedinthePostOffices,SortingHubsand Divisional/Regional/Circle Headquartersacross the country for online exchange of information amongst all the units for speedy redress of public grievances. The network coversallHeadPostOfficesinthecountrywiththe objective of providing easy and speedy access to information and help required by the customer, apart from the redressal of grievances.

Central publiC grievanCe redress and mOnitOring systemDepartment of Posts is also operating Central Public Grievance Redress and Monitoring System (CPGRAMS) of PG Portal to handle complaints received in DAR&PG, Department of Public Grievances (DOPG), President’s Secretariat and cases registered by consumers of Postal Services are processed in this system which is accessible at the website www.pgportal.gov.in. Postal Circles are created as Subordinate organizations and in many Circles, Regions and Divisions have also been created as users for online handling of grievances. Assam Circle is using this system and in North East Circle, Arunachal Division, Manipur Division, Mizoram Division, Nagaland Division, Agartala Division, Meghalaya Division and Dharmnagar Division have been created as subordinate organizations of the North East Circle to monitor and redress the grievance online.

Chapter 19

PUBLIC GRIEVANCES

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IMPLEMENTATION OF SEVOTTAM

19.5 The Department of Posts initiated a project during the year 2011-2012 to attain Sevottam Certification for 78 Head Post Offices across the country. Forty three Post Offices in Eleven Postal Circles, have been conferred certification under Indian Standards (IS) 15700:2005. The certification is under the different phases of implementation in other offices. During the month of May, 2014, Bureau of Indian Standards (BIS) has issued

IS 15700 : 2005 Certificates to 3 Head Post Offices viz. Agra HO, Gorakhpur HO and Lucknow HO in Uttar Pradesh Circle. Public Grievance Division of Department of Posts has also proposed during the year 2014-2015 for Sevottam Certification (15700 : 2005) of two Post Offices each in six Metro Cities of Bangalore, Chennai, Delhi, Kolkata, Hyderabad and Mumbai (12 Head Post Offices of six Postal Circles) during the Financial year 2014-2015. Certification work is in progress.

BIS Certificate awarded to Agra Head Post Office on 25th March, 2014PUBLIC GRIEVANCES

19.6 During the period from April, 2014 to December, 2014, a total 929535 cases of public grievances were handled. During the period from April, 2014 to December, 2014, a total of 820366 cases were settled, which contains 88.25 % of the total grievances handled.

IMPLEMENTATION OF RIGHT TO INFORMATION ACT, 2005

19.7 RTI On-line web portal was developed by the Department of Personnel & Training (DOP&T) for disposal of online RTI applications/appeals.

19.8 Department of Posts is the first Central Public Authority to take this portal to field officers level. Till now, around 1200 Central Public Information Officers (CPIOs) and 150

First Appellate Authority (FAAs) have been created on line account all over the country who has been disposing off the RTI applications and appeals online.

19.9 The Department of Personnel & Training appreciated the Department of Posts for taking the initiatives to extend this facility to its various Circles, Regions and Divisions across the country.

19.10 Considering the success of Department of Posts on implementation of online RTI facility, the Department of Personnel and Training has considered attachment of Interns who are pursuing five year integrated course of Law or three year graduation course in Law from a recognized and reputed University to conduct analysis of RTI applications in the Department of Posts.

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20.1 The Department of Posts has in place a full-fledged vigilance set-up at its Headquarters at New Delhi, headed by the Secretary (Posts) and assisted by the Senior Deputy Director General (Vigilance) who is the Chief Vigilance Officer (CVO) of the Department. The CVO acts as the Special Assistant to the Secretary in all matters pertaining to vigilance and provides a link between the Department of Posts and the Central Vigilance Commission (CVC). The CVO is assisted by Director (Vigilance), three Assistant Directors General and one Desk Officer at the Headquarters. Besides, there is also an Investigation Wing and a Central Checking Squad for investigation into loss and fraud cases, checking leakage of revenue and other malpractices.

20.2 At the Circle, Regional and Divisional levels, vigilance related functions are discharged by the Heads of three units, viz., Chief Postmasters General, Postmasters General and Divisional Heads, respectively, as part of their overall duties and responsibilities.

20.3 As part of preventive vigilance, the CVO arranges regular and surprise inspections of sensitive spots, reviews and streamlines procedures, which appear to afford scope for corruption or misconduct, initiates measures for prevention, detection of corruption and malpractices in the Department and its field offices.

20.4 An Action Plan for identification of corruption-prone areas and their mitigation has been drawn up which is being implemented in operative and administrative offices.

Essay writing competition during Vigilance awareness week held at Dak Bhawan, New Delhi

20.5 Vigilance Awareness Week was observed from 27th October to 1st November, 2014 in the Headquarters at Dak Bhawan and offices of various Circles in the Department of Posts. As part of the celebrations, various contests were held to involve and motivate the staff. At the Headquarters, the contests were held for four categories, viz. (i) quiz contest (ii) debate competition (iii) essay competition (English), and (iv) essay competition (Hindi). In the quiz contest, first position was secured by Shri Rajeev Kumar (Multi Tasking Staff), second position was shared by Ms. Ramadevi Janakiraman (Section Officer) and Ms. Simi Padmakumar (Upper Divisional Clerk), and third position was shared by Shri N. T. Verghese

Chapter 20

VIGILANCE ADMINISTRATION


84

(Section Officer), Ms. Nisha (Assistant), Shri Amit Kumar (Inspector, Posts), Shri Ram Chand Sahu (Assistant) and Ms. Meera Mohandas (Personal Secretary). In the debate competition, first position was secured by Shri Triyogi Nath Tewari (Assistant Account Officer), while second and third positions were secured by Ms. Leena George (Assistant) and Shri Ram Chand Sahu (Assistant), respectively. In the essay competition (English), first position was secured by Dr. Abhinav Walia (Deputy

Director General), while second and third positions were secured by Shri P. Ajit Kumar (Assistant Superintendent, Posts) and Ms. Jyoti Mahawar (Inspector, Posts), respectively. In the essay competition (Hindi), first position was secured by Ms. Geeta (Section Officer), while second and third positions were secured by Shri Amit Kumar Singh (Multi-Tasking Staff) and Shri Pradeep Kumar (Lower Divisional Clerk), respectively.

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ActuAl Strength of PerSonnel

21.1 As on 31st March, 2014, there were a total of 459948 employees in the Department

of Posts, of which, 200344 are Departmental Employees and 259604 are Gramin Dak Sewaks (GDSs). The category-wise detail is as under:

Chapter 21

STRENGTH OF PERSONNEL

TABLE 17 PERSONNEL: ACTUAL STRENGTH AS ON 31.03.2014(including those on deputation and training outside the Department)

I. DEPARTMENTAL A.GAzETTED GROUP"A" GROUP"B" TOTALINDIAN POSTAL SERVICE GROUP "A" Secretary(Posts) 1 1Member, Postal Services Board 6 6Sr.DDG/Chief PMG 25 25Senior Administrative Grade 72 72Junior Administrative Grade 93 93Senior Time Scale 43 43Junior Time Scale 131 131POSTAL SERVICE GROUP "B" 825 825Assistant Superintendent 1653 1653 INDIAN P& T ACCOUNTS & FINANCE SERVICE Senior Administrative Grade 7 7Junior Administrative Grade 20 20Senior Time Scale 25 25Junior Time Scale 29 29Senior Accounts Officer/Accounts Officer 220 220Assistant Accounts Officer 360 360CENTRAL SECRETARIAT SERVICE 39 63 102CIVIL WING Chief Engineer 1 1Others 36 157 193OTHER GENERAL CENTRAL SERVICE 48 55 103TOTAL(GAzETTED) 576 3333 3909B. Group 'B' NON GAzETTED 4941 4941C. NON GAzETTED GROUP"C"

excluding MTS

GROUP C "MTS"

TOTAL

Directorate 145 103 248Post Offices including Circle office, Accounts, Stamp Depot, Canteen Staff 142527 18577 161104Railway Mail Service 15430 10389 25819Mail Motor Service 1261 258 1519Others( RLO, Disp., Store, Trg, Civil, Printing Press) 1640 1164 2804TOTAL(NON GAzETTED ) Group C 161003 30491 191494TOTAL DEPARTMENTAL(A +B+C) 200344II. Gramin Dak Sewak (GDS) 259604GRAND TOTAL(I+II) 459948

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21.2 The Gazetted staff categorized into “Group A” and “Group “B” since 2009-2010 has been shown in the following graph:

21.3 The Non-Gazetted Departmental staff categorized into “Group C (including Group B Non Gazetted) excluding Multi Tasking Staff (MTS)” and “MTS” since 2009-2010 has been shown in the following graph:

SCHEDULE CASTE AND SCHEDULE TRIBE EMPLOyEES

21.4 As on 31st March, 2014, there were 33856 Schedule Caste and 14253 Schedule Tribe employees in various grades in the Department. Grade-wise detail of Schedule Caste and Schedule Tribe employees and their percentage with total employees are as under:

TABLE 18NUMBER OF EMPLOyEES :

SCHEDULED CASTES/TRIBES AS ON 31.03.2014

Group Scheduled Castes

Percentage to Total Number of Employees

Scheduled Tribes

Percentage to Total Number of Employees

Group ‘A’ 60 10.42 39 6.77

Group ‘B’ (Gazetted) 416 12.48 174 5.22

Group ‘B’ (Non Gazetted) 870 17.61 340 6.88

Group ‘C’ excluding MTS 26440 16.42 11534 7.16

Group ‘C’ Multi Tasking Staff 6070 19.91 2166 7.10Total 33856 16.90 14253 7.11

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21.5 The Departmental staff as on 31st March, 2014, categorized into “Scheduled Caste”, “Scheduled Tribes” and “Others”, has been shown in the following graph:

RESERVATION ROSTERSThe inspection of Reservation Rosters of Scheduled Castes/Scheduled Tribes/Other Backward Castes is being carried out periodically.

EX-SERVICEMAN AND WOMEN EMPLOyEES

21.6 As on 31st March, 2014, there were 1532 Ex-servicemen, 11 Differently Abled Ex-servicemen and 34862 women employees in various grades in the Department. Grade-wise detail of Ex-servicemen, Differently Abled Ex-servicemen and women employees is as under:

TABLE 19NUMBER OF EMPLOyEES: EX-SERVICEMEN, DIFFERENTLy ABLED EX-SERVICEMEN

AND WOMEN AS ON 31.03.2014Group Ex-Servicemen Differently Abled

Ex-ServicemenWomen

Group 'A' 1 0 65Group 'B'(Gazetted) 6 0 286Group 'B'( Non Gazetted) 10 1 807Group 'C’ excluding MTS 1414 9 30168Group ‘C’ Multi Tasking Staff 101 1 3536

Total 1532 11 34862

21.7 The Departmental staff as on 31st March, 2014, categorized into “Men” and “Women”, has been shown in the following graph:

33856

14253

152235

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22.1 The Department of Posts is committed to the social objective of Gender Equality and Justice by ensuring equal participation of women at the highest levels of decision-making in the Department.

22.2 Gender sensitization themes have been incorporated in every training module to inculcate the element of social responsibility in men and women towards creating an equitable, enabling and gender sensitized work place.

22.3 Gender Budgeting has emerged as an important strategy to enable gender mainstreaming at all levels of Government policies including planning and budgeting for development and welfare of women. There are a number of gender specific barriers, which still prevent women from gaining access to their rightful share in the flow of public goods and services.

22.4 In order to ensure mainstreaming of gender perspective in all future initiatives, it is necessary to provide a separate ‘Ladies Retiring Room’ in Departmental buildings. In case of Administrative Offices or Head Post Offices, provision of a ‘Crèche’ merits consideration to mitigate the difficulties being faced by the working women. As such, provision of ‘Ladies Retiring Room’ in needy offices and

‘Crèche’ in big Administrative Offices/Head Post Offices will be considered in the existing Departmental buildings, as well as, in the new buildings approved in the current Plan. An outlay of ` 30 million has been provided for the purpose in 12th Five Year Plan.

22.5 As an effort to integrate gender equality and women’s empowerment for good governance, 52 Post Offices with all-women employees are functioning in major cities throughout the country as on 31st December, 2014. These post offices offer a better environment to our women customers from all strata of society to transact postal business with a level of comfort and familiarity with women employees of the Department of Posts.

22.6 The Department of Posts has introduced welfare measures exclusively for the benefit of its women employees. The women specific programmes implemented by the Department of Posts are as under:

• Financial assistance is provided to Central Postal Ladies Organization (CPLO) and its subordinate organizations in the Circles at the rate of ` 35000 and ` 25000 per annum, respectively.

• Financial assistance is provided to Crèches @ ` 6000 per annum in respect

Chapter 22GENDER ISSUES

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of non-recurring expenditure and ` 2950 per month as recurring grant.

• Financial assistance in form of non-recurring grant of ` 5000 per annum is provided to Tailoring Centers. Besides this, salary at the rate of ̀ 750 per month is also paid to the teachers of the Tailoring Centers.

• Maternity grant to women Gramin Dak Sewaks (GDSs), who are not covered

under maternity benefits for Departmental employees.

PREVENT AND ADDRESS SEXUAL HARASSMENTTo prevent and address sexual harassment of women at the work place, a Committee under the chairmanship of the Deputy Director General (Establishment) with three other members has been set up in the Postal Directorate.

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Summary of important audit observations in Audit Reports for the year ended March 2012 for inclusion in the Annual Reports of the concerned Ministries/ Departments.

Audit Report No. 17 of 2014, Union Government (Civil) (Compliance Audit Observations)

Ministry of Communications and Information Technology

Department of Posts

Internal Control in Postal Accounts Offices of Department of Posts (DoP)

Internal Controls in PAOs highlighted significant deficiencies in the working of PAOs and instances of weak and ineffective internal control which are discussed below:

Compilation of accounts with respect to existing codal provisions.

Non-reconciliation of Post Office Schedules with Bank Scrolls.

Arrear in Post Office Cash Certificate work.

Non receipt of the list of unsold Post Office Cash Certificates.

Outstanding amount in the Objection Book of Cash Certificates.

Backlog in pairing – the work of pairing was in arrears for the last 3 to 4 years.

Delay in recovery of penal interest from Public Sector Banks for delayed remittances.

Non recovery of amount of pension paid to pensioners of other organizations.

Internal check work in arrears.

Delay in issue of Inspection Reports

Paragraph 3.1

Irregular claim of remuneration from Ministry of Finance

Department of Posts irregularly claimed remuneration of ` 18.60 crore for the period from 2009-10 to 2012-13 from Ministry of Finance (MoF) on technically revived silent accounts without corresponding efforts by Gujarat, Tamil Nadu and Rajasthan Postal Circles.

Paragraph 3.2

Loss of Revenue

In violation of Departmental instructions, the Newspapers which were not registered with RNI, were allowed to avail of concessional tariff which resulted in short realization of

Annexure 1AUDIT OBSERVATIONS OF C & AG

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revenue of ` 8.91 crore in Tamil Nadu Postal Circle.

Paragraph 3.3

Wasteful expenditure

Failure of Department of Posts to take effective action for utilization of Bogies purchased in 2004 resulted in wasteful expenditure to the extent of ` 5.46 crore.

Paragraph 3.4

Failure to realise service charge against disbursement of Old Age Pension in jharkhand Postal Circle

In disregard of Postal Directorate instructions of December 2005, the Chief Postmaster General, Jharkhand Postal Circle failed to realize service charge of ` 1.52 crore during 2008-2013 against disbursement of old Age Pension under Indira Gandhi National Pension Scheme

Paragraph 3.5

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Annexure 2

AUDIT REPORT PARAS PENDINGDETAILS OF AUDIT REPORT PARAS PENDING WITH THE DEPARTMENT OF POSTS AND THEIR DISPOSAL STATUS AS ON 01.01.2015

Sl. No. Number and year of the Report

Number of paras/PA reports on which ATNs have been submitted to PAC after vetting by Audit

Details of the paras/PA Reports on which ATNs are pendingNumber of ATNs not sent by the Ministry to the Audit even for the first time

Number of ATNs sent but returned with observations and audit is awaiting their resubmission by the Ministry

Number of ATNs which have been finally vetted by audit, but have not been submitted by the Ministry

1 CA I of 2008 6 Nil 1 Nil

2 PA I of 2008 1 Nil Nil Nil

3 CA I4 of 2009

8 Nil 1 Nil

4 CA 9 of 2010-11

2 Nil Nil Nil

5 CA 16 of 2011-12

7 Nil Nil Nil

6 CA 13 of 2012-13

5 Nil Nil Nil

7 CA 17 of 2014

Nil 2 3 Nil

Total 29 2 5 Nil

Total C & AG Audit paras pending as on 01.01.2015 is 7.

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DETAILS OF C & AG PARAS PENDING AS ON 01.01.2015

Sl. No. Report No. & year Para No. Subject

1 CA I of 2008 3.2 Short realization of postage charges of ` 2.74 crores by allowing concessional tariff to a publication without ensuring the prescribed conditions as applicable to Regd newspapers under Kerala Circle.

2 CA 14 of 2009 2.2 Irregular payment of interest of ` 21.32 crores, unauthorized payment of commission of ̀ 98.09 lakhs to the agents, short deduction of income tax of ` 27.58 lakhs by allowing ineligible investments in Post Office saving certificates.

3 CA 17 of 2014 3.1 Internal Control in Postal Accounts Offices of Department of Posts (DoP).

4 CA 17 of 2014 3.2 Irregular claim of remuneration of ` 18.60 Cr. from Ministry of Finance on technically revived silent accounts by Gujarat, Tamilnadu & Rajasthan Circles.

5 CA 17 of 2014 3.3 Loss of Revenue of ̀ 8.91 Cr. In Tamilnadu Circle by allowing concessional tarrif to Newspapers not registered with RNI.

6 CA 17 of 2014 3.4 DOP failed to take effective action for utilisation of bogies purchased in 2004 resulting in wasteful expenditure to the extent of ` 5.46 Crore in Tamilnadu circle.

7 CA 17 of 2014 3.5 Failure to realise service charge against disbursement of Old Age Pension in Jharkhand Postal Circle.

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Vision

India Post's products and services will be the customer's first choice

Mission

To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.

To provide mail parcel, money transfer, banking, insurance and retail services with speed and reliability.

To provide services to the customers on value-for-money basis.

To ensure that the employees are proud to be its main strength and serve its customers with a human touch.

To continue to deliver social security services and to enable last mile connectivity as a Government of India platform.

Objectives

Modernise and consolidate the network

Provide best in class customer services

Improving the reach of postal services

Develop Financial Service

Grow in existing Business and new Business

Develop Professional Workforce

Draft National Postal Policy

Functions

Execution of works, including purchase of land debiable to the Capital Budget pertaining to the Department of Posts.

Posts, including Post Office Savings Banks (Administration), Post Office Certificate (Administration), Post Office Life Insurance Fund (Administration), Rural Post Office Life Insurance Fund (Administration) and Extra Departmental Agents Group Insurance Fund (Administration), Printing of public postage stamps/commemorative stamps including postal stationery, premium postal products and any agency function.

International cooperation in matters connected with postal communications, including matters relating to all international bodies dealing with postal communications such as Universal Postal Union, Asia Pacific Postal Union (APPU), Commonwealth Postal Union.

Matters relating to introduction, development and maintenance of all services by the Post

Annexure 3Results Framework Document 2013-14

Section 1:Vision, Mission, Objectives and Functions

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Office including those based on cable, radio and satellite communications channels: - Provided that these matters do not amount to broadcasting, narrow casting, cable and radio networking services and are also not governed by the Indian Telegraph Act 1885 and the rules made there under, and not exclusively allotted to any other Department.

Promotion of feasibility survey, research and development in the field of activities allotted to the Department.

Matters relating to administration of the Indian Post Office Act, 1898 and rules made there under as well as other laws or enactments having a bearing on postal activities, not specifically allotted to any other Department.

Annexure 3Results Framework Document 2013-14

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00

[1.1

.4]

CSI

So

lutio

ns-

Onbo

ardi

ng o

f Ve

ndor

s.

Date

1.

00

31/0

5/20

13

15/0

6/20

13

30/0

6/20

13

15/0

7/20

13

31/0

7/20

13

[1.1

.5] C

SI

Fina

lizat

ion

of

Impl

emen

tatio

n Pl

an.

Date

1.

00

31/0

8/20

13

15/0

9/20

13

30/0

9/20

13

15/1

0/20

13

31/1

0/20

13

[1.1

.6]

CSI

So

lutio

ns -

Pilo

t Ro

llout

.

Num

ber

1.00

10

0 90

80

70

60

97


9796


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

4

Obj

ectiv

es

Wei

ght

Actio

n Su

cces

s Ind

icato

r Un

it W

t Ta

rget

/Crit

eria

Val

ue

Exce

llent

Ve

ry G

ood

Good

Fa

ir Po

or

100%

90

%

80%

70

%

60%

[1.1

.7]

IT S

olut

ions

in

Pos

tal B

anki

ng

Com

plet

ion

of

Rollo

ut in

200

0 Po

st O

ffice

s for

Co

re B

anki

ng

Solu

tions

.

Date

1.

50

31/0

3/20

14

--

-- --

--

[1.1

.8] I

T So

lutio

ns

in P

osta

l Life

In

sura

nce

– Ro

llout

in

6 C

ircle

s.

Date

1.

50

31/0

3/20

14

--

-- --

--

[1.1

.9]

Set

up

oper

atio

nal D

ata

Cent

re (D

C)

Date

1.

50

31/1

2/20

13

15/0

1/20

14

31/0

1/20

14

15/0

2/20

14

02/0

3/20

14

[1.1

.10]

Se

t up

of

Data

Rec

over

y Ce

ntre

: Bui

ldin

g Co

mpl

etio

ns &

st

art o

f equ

ipm

ent

inst

alla

tions

Date

1.

50

31/1

2/20

13

15/0

1/20

14

31/0

1/20

14

15/0

2/20

14

02/0

3/20

14

[1.2

] M

oder

nisa

tion

of

Mai

l Pro

cess

es

[1.2

.1]

In

frast

ruct

ure

upgr

ade

at 5

4 m

ail

offic

es (C

RCs a

nd

Firs

t Cla

ss

Unre

gist

ered

Mai

l Of

fices

)

Num

ber

3.00

54

50

40

30

20

[1.2

.2]

In

frast

ruct

ure

upgr

ade

at 4

0 Sp

eed

Post

Sor

ting

Hubs

/ In

tra

Circ

le H

ubs

Num

ber

3.00

40

30

20

15

10

98


9998


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

5

Obj

ectiv

es

Wei

ght

Actio

n Su

cces

s Ind

icato

r Un

it W

t Ta

rget

/Crit

eria

Val

ue

Exce

llent

Ve

ry G

ood

Good

Fa

ir Po

or

100%

90

%

80%

70

%

60%

[1.2

.3]

Pe

rform

ance

m

onito

ring

of

AMPC

Del

hi a

nd

Kolk

ata

in te

rms o

f m

ail p

roce

ssed

on

LSM

/MM

S (D

aily

Av

erag

e)

Num

ber

in la

kh

1.00

10

9

8

-- --

[1.2

.4]

Land

re

late

d iss

ue fo

r AM

PCs a

t 03

loca

tions

i.e.

Ch

enna

i, M

umba

i an

d Hy

dera

bad

Num

ber

2.00

3

2 1

-- --

[1.2

.5]

Col

lect

ion

of a

ddre

ss d

ata

and

Digi

tizat

ion

of

PIN

code

map

s of

high

mai

l vol

ume

gene

ratin

g 20

citie

s

Num

ber

1.00

20

15

14

12

10

[2

] Pro

vide

be

st in

clas

s cu

stom

er

serv

ice

19.0

0 [2

.1] E

nhan

ce

qual

ity o

f ser

vice

s -C

over

age

in

18,0

00

com

pute

rised

po

st o

ffice

s und

er

Proj

ect

Arro

w in

co

re a

reas

& IT

&

HR

[2.1

.1] T

rack

ing

of

Spee

d Po

st A

rticl

es

(Onl

ine

avai

labi

lity

of b

ooki

ng a

nd

deliv

ery

data

of

spee

d po

st a

rticl

es.

% fo

r del

iver

ed

artic

les a

gain

st

num

ber o

r boo

ked

artic

les)

%

1.00

90

80

70

60

--

99


9998


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

6

Obj

ectiv

es

Wei

ght

Actio

n Su

cces

s Ind

icato

r Un

it W

t Ta

rget

/Crit

eria

Val

ue

Exce

llent

Ve

ry G

ood

Good

Fa

ir Po

or

100%

90

%

80%

70

%

60%

[2.1

.2] P

erce

ntag

e of

regi

ster

ed m

ails

deliv

ered

on

the

day

of re

ceip

t in

Proj

ect A

rrow

Of

fices

%

2.00

90

85

80

75

70

[2.1

.3] %

of m

oney

or

ders

del

iver

ed o

n th

e da

y of

rece

ipt

in P

roje

ct A

rrow

of

fices

%

2.00

90

85

80

75

70

[2.1

.4]

% o

f acc

ount

s di

gitiz

ed in

Pro

ject

Ar

row

Offi

ces

%

1.00

95

90

85

80

75

[2.1

.5]

% o

f m

oney

ord

ers

book

ed

elec

tron

ically

in

Proj

ect A

rrow

Of

fices

%

1.00

95

93

90

85

80

[2.1

.6]

% o

f Spe

ed

Post

art

icles

ca

ptur

ed o

n th

e ne

t

%

2.00

95

93

91

90

85

[2.1

.7]

Cov

erag

e of

add

ition

al

com

pute

rized

pos

t of

fices

und

er

Proj

ect A

rrow

for

core

act

iviti

es,

inclu

ding

IT &

HR

Num

ber

4.00

30

00

2500

20

00

1800

15

00

100


101100


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

7

Obj

ectiv

es

Wei

ght

Actio

n Su

cces

s Ind

icato

r Un

it W

t Ta

rget

/Crit

eria

Val

ue

Exce

llent

Ve

ry G

ood

Good

Fa

ir Po

or

100%

90

%

80%

70

%

60%

[2.1

.8]

Cov

erag

e of

110

pos

t offi

ces

unde

r Pro

ject

Ar

row

for L

ook

&

Feel

Num

ber

3.00

11

0 10

0 90

80

70

[2.1

.9]

Ext

erna

l pe

rform

ance

aud

it of

500

pos

t offi

ces

alre

ady

cove

red

unde

r Pro

ject

Ar

row

Num

ber

1.00

50

0 40

0 30

0 20

0 10

0

[2.1

.10]

In

tern

atio

nal

Parc

el A

rticl

es

capt

ured

on

the

net i

n th

e o/

o Ex

chan

ge

%

2.00

95

90

85

80

75

[3

] Im

prov

ing

the

reac

h of

po

stal

se

rvice

s

6.00

[3

.1] E

asy

acce

ss

to P

osta

l ser

vice

s an

d im

prov

emen

t of

infra

stru

ctur

e fa

ciliti

es to

rura

l BO

s

[3.1

.1]

Ope

ning

Fr

anch

isee

Outle

ts

in u

rban

are

as

Num

ber

of o

ffice

s 1.

00

200

180

160

140

120

[3.1

.2]

Pro

visio

n fo

r Inf

rast

ruct

ural

eq

uipm

ents

for

EDBO

s

Num

ber

of o

ffice

s 3.

00

1000

0 90

00

8000

70

00

6000

[3.1

.3]

Pr

ocur

emen

t of

RMFM

Num

ber

2.00

37

0 35

0 30

5 30

0 27

5

[4] D

evel

op

Fina

ncia

l Se

rvice

s

14.0

0 [4

.1] I

ncre

ase

in

PLI/R

PLI c

over

age

[4.1

.1] I

ncre

ase

in

prem

ium

inco

me

of P

osta

l Life

In

sura

nce

over

the

prev

ious

yea

r

%

2.00

10

9

8 7

6

101


101100


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

8

Obj

ectiv

es

Wei

ght

Actio

n Su

cces

s Ind

icato

r Un

it W

t Ta

rget

/Crit

eria

Val

ue

Exce

llent

Ve

ry G

ood

Good

Fa

ir Po

or

100%

90

%

80%

70

%

60%

[4.1

.2] I

ncre

ase

in

prem

ium

inco

me

of R

ural

Pos

tal L

ife

Insu

ranc

e ov

er th

e pr

evio

us y

ear

%

2.00

10

9

8 7

6

[4.1

.3] C

ondu

ctin

g of

wor

ksho

ps

cove

ring

all c

ircle

s

Num

ber

1.00

22

20

18

16

15

[ 4

.2]

Exp

ansio

n of

IMTS

loca

tions

[4

.2.1

] In

stal

latio

n of

IMTS

softw

are

in

loca

tions

-Num

ber

of P

ost o

ffice

s w

here

facil

ity w

ill

be a

vaila

ble

Num

ber

2.00

10

00

900

800

700

600

[4.3

] Im

plem

enta

tion

of A

ccru

al B

ased

Ac

coun

ting

[4.3

.1] I

dent

ifica

tion

of H

eads

of

Acco

unts

, ass

ets,

liabi

litie

s, in

com

e &

ex

pend

iture

%

3.00

10

0 95

90

85

80

[4.4

] Inc

reas

ed

mob

iliza

tion

of

fund

s thr

ough

sm

all s

avin

gs

sche

mes

[4.4

.1] N

umbe

r of

Acco

unts

in a

ll sc

hem

es

Num

ber

4.00

85

0000

0 81

0000

0 79

0000

0 77

0000

0 75

0000

0

[5] G

row

in

exist

ing

Busin

ess a

nd

new

Bus

ines

s

9.00

[5

.1] I

dent

ifyin

g cu

stom

er n

eeds

[5

.1.1

] Num

ber o

f su

rvey

s for

de

term

inin

g An

nual

% m

arke

t sh

are

of P

ost i

n bu

sines

s pro

duct

s an

d se

rvice

s

Num

ber

3.00

12

10

8

6 5

102


103102


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

9

Obj

ectiv

es

Wei

ght

Actio

n Su

cces

s Ind

icato

r Un

it W

t Ta

rget

/Crit

eria

Val

ue

Exce

llent

Ve

ry G

ood

Good

Fa

ir Po

or

100%

90

%

80%

70

%

60%

[5.2

] Gro

wth

of

busin

ess

[5.2

.1] R

even

ue

grow

th o

f Spe

ed

Post

%

3.00

20

15

10

8

5

[5.2

.2] %

Incr

ease

in

traf

fic fo

r int

erna

tiona

l po

stal

par

cels

%

1.00

5

4.5

4 3.

5 3

[5.3

] Gro

wth

of

Busin

ess i

n ex

istin

g an

d ne

w

prod

ucts

&

Serv

ices

[5.3

.1]

% o

f ov

eral

l Re

venu

e Gr

owth

%

2.00

10

8

7 5

-- [6

] Dev

elop

Pr

ofes

siona

l w

orkf

orce

8.00

[6

.1] E

xpan

sion

of

trai

ning

facil

ities

[6

.1.1

] Inc

reas

e in

tr

aini

ng ca

pacit

y

Num

ber

of n

odes

ad

ded

1.00

30

0 27

0 24

0 21

0 15

0

[6.2

] Cap

acity

Bu

ildin

g [6

.2.1

] De

velo

pmen

t Pr

ogra

mm

es

Num

ber

of S

taff

1.00

10

0 90

80

70

50

[6.2

.2] M

id C

aree

r Tr

aini

ng P

rogr

amm

es

Num

ber

of S

taff

1.00

30

000

2700

0 24

000

2100

0 15

000

[6.2

.3] T

rain

ing

of

Gram

in D

ak

Sew

aks (

GDS)

Num

ber

of S

taff

1.00

25

000

2250

0 20

000

1750

0 12

500

[6.3

] Pre

para

tion

of

com

preh

ensiv

e tr

aini

ng p

lan

[6.3

.1]

Fina

lisat

ion

of p

lan

Date

2.

00

31/0

8/20

13

30/0

9/20

13

31/1

0/20

13

30/1

1/20

13

31/1

2/20

13

[6.4

] In

tern

al

Eval

uatio

n of

Tr

aini

ng

Prog

ram

mes

[6.4

.1]

Stud

y Re

port

of

Tra

inin

g Co

nduc

ted

Date

2.

00

31/1

2/20

13

20/0

1/20

14

10/0

2/20

14

02/0

3/20

14

22/0

3/20

14

103


103102


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

10

Obj

ectiv

es

Wei

ght

Actio

n Su

cces

s Ind

icato

r Un

it W

t Ta

rget

/Crit

eria

Val

ue

Exce

llent

Ve

ry G

ood

Good

Fa

ir Po

or

100%

90

%

80%

70

%

60%

[7] D

raft

Natio

nal

Post

al P

olicy

2.00

[7

.1] F

inal

isatio

n of

dra

ft Na

tiona

l Po

stal

Pol

icy

[7.1

.1] A

ppro

val o

f Na

tiona

l Pos

tal

Polic

y

Date

1.

00

30/1

1/20

13

15/1

2/20

13

31/1

2/20

13

15/0

1/20

14

31/0

1/20

14

[7.1

.2] S

ubm

issio

n of

Cab

inet

not

e fo

r Ne

w In

dian

Pos

tal

Serv

ice B

ill

Date

1.

00

31/0

1/20

14

15/0

2/20

14

28/0

2/20

14

15/0

3/20

14

31/0

3/20

14

*

Effic

ient

Fu

nctio

ning

of

the

RFD

Syst

em

3.00

Ti

mel

y su

bmiss

ion

of D

raft

RFD

2014

-15

for

Appr

oval

On-

time

subm

issio

n

Date

2.

00

05/0

3/20

14

06/0

3/20

14

07/0

3/20

14

08/0

3/20

14

11/0

3/20

14

Tim

ely

subm

issio

n of

Res

ults

for 2

012-

13

On -

time

subm

issio

n

Date

1.

00

01/0

5/20

13

02/0

5/20

13

03/0

5/20

13

06/0

5/20

13

07/0

5/20

13

* Tran

spar

ency

/ S

ervi

ce

deliv

ery

Min

istry

/ De

part

men

t

3.00

In

depe

nden

t Au

dit o

f im

plem

enta

tion

of C

itize

ns’/

Clie

nts’

Char

ter

(CCC

)

% o

f im

plem

enta

tion

%

2.00

10

0 90

80

70

60

Inde

pend

ent

Audi

t of

impl

emen

tatio

n of

Pub

lic

Grie

vanc

e Re

dres

sal S

yste

m

% o

f im

plem

enta

tion

%

1.00

10

0 90

80

70

60

* Ad

min

istra

tive

Refo

rms

6.00

Im

plem

ent

miti

gatin

g st

rate

gies

for

redu

cing

pote

ntia

l risk

of

corr

uptio

n

% o

f im

plem

enta

tion

%

1.00

10

0 95

90

85

80

104


105104


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

11

Obj

ectiv

es

Wei

ght

Actio

n Su

cces

s Ind

icato

r Un

it W

t Ta

rget

/Crit

eria

Val

ue

Exce

llent

Ve

ry G

ood

Good

Fa

ir Po

or

100%

90

%

80%

70

%

60%

Impl

emen

t ISO

90

01 a

s per

the

appr

oved

act

ion

plan

% o

f im

plem

enta

tion

%

2.00

10

0 95

90

85

80

Iden

tify,

des

ign

and

Impl

emen

t M

ajor

in

nova

tions

Tim

ely

subm

issio

n of

Ac

tion

Plan

for

enab

ling

inno

vatio

n

Date

2.

00

15/0

5/20

14

16/0

5/20

14

19/0

5/20

14

20/0

5/20

14

21/0

5/20

14

Iden

tifica

tion

of

core

and

non

core

ac

tiviti

es o

f the

M

inist

ry/

Depa

rtm

ent a

s per

2nd

ARC

re

com

men

datio

ns

Tim

ely

subm

issio

n Da

te

1.00

24

/03/

2014

25

/03/

2014

26

/03/

2014

27

/03/

2014

28

/03/

2014

* Im

prov

ing

Inte

rnal

Ef

ficie

ncy/

Re

spon

siven

ess

2.00

Up

date

de

part

men

tal

stra

tegy

to a

lign

with

12th

Pla

n pr

iorit

ies

Tim

ely

upda

tion

of th

e st

rate

gy

Date

2.

00

10/0

9/20

13

17/0

9/20

13

24/0

9/20

13

01/1

0/20

13

08/1

0/20

13

* En

surin

g co

mpl

ianc

e to

th

e Fi

nanc

ial

Acco

unta

bilit

y Fr

amew

ork

1.00

Ti

mel

y su

bmiss

ion

of

ATNs

on

Audi

t Pa

ras o

f C&

AG

Perc

enta

ge o

f ATN

s su

bmitt

ed w

ithin

du

e da

te (4

m

onth

s) fr

om d

ate

of p

rese

ntat

ion

of

Repo

rt to

Pa

rliam

ent b

y CA

G du

ring

the

year

%

0.25

10

0 90

80

70

60

105


105104


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

12

Obj

ectiv

es

Wei

ght

Actio

n Su

cces

s Ind

icato

r Un

it W

t Ta

rget

/Crit

eria

Val

ue

Exce

llent

Ve

ry G

ood

Good

Fa

ir Po

or

100%

90

%

80%

70

%

60%

Tim

ely

subm

issio

n of

AT

Rs to

the

PAC

Sect

t. on

PAC

Re

port

s

Perc

enta

ge o

f ATR

s su

bmitt

ed w

ithin

du

e da

te (6

m

onth

s) fr

om th

e da

te o

f pr

esen

tatio

n of

Re

port

to

Parli

amen

t by

PAC

durin

g th

e ye

ar.

%

0.25

10

0 90

80

70

60

Early

disp

osal

of

pend

ing

ATNs

on

Audi

t Par

as o

f C&

AG R

epor

ts

pres

ente

d to

Pa

rliam

ent

befo

re 3

1.3.

2013

Perc

enta

ge o

f ou

tsta

ndin

g AT

Ns

disp

osed

off

durin

g th

e ye

ar

%

0.25

10

0 90

80

70

60

Early

disp

osal

of

pend

ing

ATRs

on

PAC

Repo

rts

pres

ente

d to

Pa

rliam

ent

befo

re 3

1.3.

2013

Perc

enta

ge o

f ou

tsta

ndin

g AT

Rs

disp

osed

off

durin

g th

e ye

ar

%

0.25

10

0 90

80

70

60

*M

anda

tory

obj

ectiv

e(s)

106


107106


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

13

Sect

ion

3:

Tren

d Va

lues

of t

he su

cces

s Ind

icato

rs

O

bjec

tive

Actio

ns

Succ

ess I

ndica

tor

Unit

Actu

al

Valu

e fo

r Ac

tual

Va

lue

for

Targ

et

Valu

e fo

r Pr

ojec

ted

Valu

e fo

r Pr

ojec

ted

Valu

e fo

r FY

11/

12

FY 1

2/13

FY

13/

14

FY 1

4/15

FY

15/

16

[1] M

oder

nise

and

co

nsol

idat

e th

e ne

twor

k

[1.1

] Ent

erpr

ise-w

ide

IT

indu

ctio

n fa

ciliti

es

[1.1

.1] I

ssue

of R

FP,

Sele

ctio

n an

d on

boar

ding

of

Vend

or -

Supp

ly o

f ha

rdw

are

to 3

40 M

ail

Offic

es

Num

ber

-- --

325

-- --

[1.1

.2] R

ural

ICT

solu

tions

- Ro

llout

in 4

000

Pilo

t Bra

nch

Pos i

nclu

ding

DBT

loca

tions

Num

ber

-- --

3600

--

--

[1.1

.3] W

AN R

ollo

ut in

15

000

Offic

es

Num

ber

-- --

1350

0 --

--

[1.1

.4] C

SI S

olut

ions

- O

nboa

rdin

g of

Ven

dors

Da

te

-- --

15/0

6/20

13

-- --

[1.1

.5] C

SI S

olut

ions

-Fi

naliz

atio

n of

Im

plem

enta

tion

Plan

Date

--

-- 15

/09/

2013

--

--

[1.1

.6] C

SI S

olut

ions

– P

ilot

Rollo

ut

Num

ber

-- --

90

-- --

[1.1

.7] I

T So

lutio

ns in

Pos

tal

Bank

ing

– Co

mpl

etio

n of

Ro

llout

in 2

000

Post

Offi

ces

for C

ore

Bank

ing

Solu

tions

.

Date

--

-- --

-- --

[1.1

.8] I

T So

lutio

ns in

Pos

tal

Life

Insu

ranc

e - R

ollo

ut in

6

Circ

les

Date

--

-- --

-- --

[1.1

.9] S

et u

p op

erat

iona

l Da

ta C

entr

e (D

C)

Date

--

-- 15

/01/

2014

--

--

107


107106


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

14

Obj

ectiv

e Ac

tions

Su

cces

s Ind

icato

r Un

it Ac

tual

Va

lue

for

Actu

al

Valu

e fo

r Ta

rget

Va

lue

for

Proj

ecte

d Va

lue

for

Proj

ecte

d Va

lue

for

FY 1

1/12

FY

12/

13

FY 1

3/14

FY

14/

15

FY 1

5/16

[1.1

.10]

Set

up

of D

ata

Reco

very

Cen

tre:

Bui

ldin

g Co

mpl

etio

ns &

star

t of

equi

pmen

t ins

talla

tions

Date

--

-- 15

/01/

2014

--

--

[1.2

] Mod

erni

satio

n of

M

ail

Proc

esse

s [1

.2.1

] Inf

rast

ruct

ure

upgr

ade

at 5

4 m

ail o

ffice

s (C

RCs a

nd F

irst C

lass

Un

regi

ster

ed M

ail O

ffice

s)

Num

ber

-- --

50

-- --

[1.2

.2]

Infra

stru

ctur

e up

grad

e at

40

Spee

d Po

st

Sort

ing

Hubs

/Intr

a Ci

rcle

Hu

bs

Num

ber

-- --

30

-- --

[1.2

.3] P

erfo

rman

ce

mon

itorin

g of

AM

PC D

elhi

an

d Ko

lkat

a in

term

s of

mai

l pro

cess

ed o

n LS

M/

MM

S (D

aily

Ave

rage

)

Num

ber

in la

kh

-- --

9 --

--

[1.2

.4]

Land

rela

ted

issue

fo

r AM

PCs a

t 03

loca

tions

i.e

. Che

nnai

, Mum

bai a

nd

Hyde

raba

d

Num

ber

-- --

2 --

--

[1.2

.5] C

olle

ctio

n of

ad

dres

s dat

a an

d Di

gitiz

atio

n of

PIN

code

m

aps o

f hig

h m

ail v

olum

e ge

nera

ting

20 ci

ties

Num

ber

-- --

15

-- --

[2] P

rovi

de b

est i

n cla

ss cu

stom

er

serv

ice

[2.1

] Enh

ance

qua

lity

of se

rvice

s- C

over

age

in 1

8,00

0 co

mpu

teris

ed p

ost

offic

es u

nder

Pro

ject

Ar

row

in co

re a

reas

&

IT &

HR

[2.1

.1] T

rack

ing

of S

peed

Po

st A

rticl

es (O

nlin

e av

aila

bilit

y of

boo

king

and

de

liver

y da

ta o

f spe

ed p

ost

artic

les.

% fo

r del

iver

ed

artic

les a

gain

st n

umbe

r or

book

ed a

rticl

es)

%

-- --

80

-- --

108


109108


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

15

Obj

ectiv

e Ac

tions

Su

cces

s Ind

icato

r Un

it Ac

tual

Va

lue

for

Actu

al

Valu

e fo

r Ta

rget

Va

lue

for

Proj

ecte

d Va

lue

for

Proj

ecte

d Va

lue

for

FY 1

1/12

FY

12/

13

FY 1

3/14

FY

14/

15

FY 1

5/16

[2.1

.2] P

erce

ntag

e of

re

gist

ered

mai

ls de

liver

ed

on th

e da

y of

rece

ipt i

n Pr

ojec

t Ar

row

Offi

ces

%

-- --

85

-- --

[2.1

.3] %

of m

oney

ord

ers

deliv

ered

on

the

day

of

rece

ipt i

n Pr

ojec

t Arr

ow

offic

es

%

-- --

85

-- --

[2.1

.4] %

of a

ccou

nts

digi

tized

in P

roje

ct A

rrow

Of

fices

%

-- --

90

-- --

[2.1

.5] %

of m

oney

ord

ers

book

ed e

lect

roni

cally

in

Proj

ect A

rrow

Offi

ces

%

-- --

93

-- --

[2.1

.6]

% o

f Spe

ed P

ost

artic

les c

aptu

red

on th

e ne

t %

--

-- 93

--

--

[2.1

.7] C

over

age

of

addi

tiona

l com

pute

rized

po

st o

ffice

s und

er P

roje

ct

Arro

w fo

r cor

e ac

tiviti

es,

inclu

ding

IT &

HR

Num

ber

-- --

2500

--

--

[2.1

.8] C

over

age

of 1

10 p

ost

offic

es u

nder

Pro

ject

Arr

ow

for L

ook

& F

eel

Num

ber

-- --

100

-- --

[2.1

.9] E

xter

nal

perfo

rman

ce a

udit

of 5

00

post

offi

ces a

lread

y co

vere

d un

der P

roje

ct A

rrow

Num

ber

-- --

400

-- --

[2.1

.10]

Inte

rnat

iona

l Par

cel

Artic

les c

aptu

red

on th

e ne

t in

the

o/o

Exch

ange

%

-- --

90

-- --

109


109108


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

16

Obj

ectiv

e Ac

tions

Su

cces

s Ind

icato

r Un

it Ac

tual

Va

lue

for

Actu

al

Valu

e fo

r Ta

rget

Va

lue

for

Proj

ecte

d Va

lue

for

Proj

ecte

d Va

lue

for

FY 1

1/12

FY

12/

13

FY 1

3/14

FY

14/

15

FY 1

5/16

[3] I

mpr

ovin

g th

e re

ach

of p

osta

l se

rvice

s

[3.1

] Eas

y ac

cess

to

Post

al se

rvice

s and

im

prov

emen

t of

infra

stru

ctur

e fa

ciliti

es

to ru

ral B

Os

[3.1

.1] O

peni

ng F

ranc

hise

e ou

tlets

in u

rban

are

as

Num

ber

of o

ffice

s --

-- 18

0 --

--

[3.1

.2] P

rovi

sion

for

Infra

stru

ctur

al e

quip

men

ts

to E

DBO

s

Num

ber

of o

ffice

s --

-- 90

00

-- --

[3.1

.3] P

rocu

rem

ent o

f RM

FM

Num

ber

-- --

350

-- --

[4] D

evel

op

finan

cial s

ervi

ces

[4.1

] Inc

reas

e in

PLI

/ RP

LI co

vera

ge

[4.1

.1] I

ncre

ase

in p

rem

ium

in

com

e of

Pos

tal L

ife

Insu

ranc

e ov

er th

e pr

evio

us

year

%

-- --

9 --

--

[4.1

.2] I

ncre

ase

in p

rem

ium

in

com

e of

Rur

al P

osta

l Life

In

sura

nce

over

the

prev

ious

ye

ar

%

-- --

9 --

--

[4. 1

.3] C

ondu

ctin

g of

w

orks

hops

cove

ring

all

circle

s

Num

ber

-- --

20

-- --

[4.2

] Ex

pans

ion

of

IMTS

loca

tions

[4

. 2.1

] In

stal

latio

n of

IMTS

so

ftwar

e in

loca

tions

- Nu

mbe

r of P

ost o

ffice

s w

here

facil

ity w

ill b

e av

aila

ble

Num

ber

-- --

900

-- --

[4.3

] Im

plem

enta

tion

of A

ccru

al B

ased

Ac

coun

ting

[4.3

.1]

Iden

tifica

tion

of

Head

s of A

ccou

nts,

asse

ts,

liabi

litie

s, in

com

e &

ex

pend

iture

%

-- --

95

-- --

[4.4

] Inc

reas

ed

mob

iliza

tion

of fu

nds

thro

ugh

smal

l sav

ings

sc

hem

es

[4.4

.1]

Num

ber o

f Ac

coun

ts in

all

sche

mes

Nu

mbe

r --

-- 81

0000

0 --

--

110


111110


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

17

Obj

ectiv

e Ac

tions

Su

cces

s Ind

icato

r Un

it Ac

tual

Va

lue

for

Actu

al

Valu

e fo

r Ta

rget

Va

lue

for

Proj

ecte

d Va

lue

for

Proj

ecte

d Va

lue

for

FY 1

1/12

FY

12/

13

FY 1

3/14

FY

14/

15

FY 1

5/16

[5] G

row

in e

xistin

g

Busin

ess a

nd n

ew

busin

esse

s

[5.1

] Ide

ntify

ing

cust

omer

nee

ds

[5.1

.1] N

umbe

r of s

urve

ys

of d

eter

min

ing

Annu

al %

m

arke

t sha

re o

f Pos

t in

busin

ess p

rodu

cts a

nd

serv

ices

Num

ber

-- --

10

-- --

[5.2

] Gro

wth

of

busin

ess

[5.2

.1] R

even

ue g

row

th o

f Sp

eed

Post

%

--

-- 15

--

--

[5.2

.2] %

incr

ease

in tr

affic

fo

r int

erna

tiona

l pos

tal

parc

els

%

-- --

4.5

-- --

[5.3

] Gro

wth

of

Busin

ess i

n ex

istin

g an

d ne

w p

rodu

cts &

Se

rvice

s

[5.3

.1] %

of o

vera

ll Re

venu

e Gr

owth

%

--

-- 8

-- --

[6] D

evel

op

prof

essio

nal

wor

kfor

ce

[6.1

] Exp

ansio

n of

tr

aini

ng fa

ciliti

es

[6.1

.1] I

ncre

ase

in tr

aini

ng

capa

city

Nu

mbe

r of

nod

es

adde

d

-- --

270

-- --

[6.2

] Cap

acity

Bui

ldin

g [6

.2.1

] De

velo

pmen

t Pr

ogra

mm

es

No o

f st

aff

-- --

90

-- --

[6.2

.2]

Mid

Car

eer T

rain

ing

Prog

ram

mes

No

of

staf

f --

-- 27

000

-- --

[6.2

.3]

Trai

ning

of G

ram

in

Dak

Sew

aks (

GDS

) No

of

staf

f --

-- 22

500

-- --

[6.3

] Pre

para

tion

of

com

preh

ensiv

e tr

aini

ng p

lan

[6.3

.1]

Fin

alisa

tion

of P

lan

Date

--

-- 30

/09/

2013

--

--

[6.4

] Int

erna

l Ev

alua

tion

of T

rain

ing

Prog

ram

mes

[6.4

.1]

Stu

dy R

epor

t of

Trai

ning

Con

duct

ed

Date

--

-- 31

/12/

2013

--

--

111


111110


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

18

Obj

ectiv

e Ac

tions

Su

cces

s Ind

icato

r Un

it Ac

tual

Va

lue

for

Actu

al

Valu

e fo

r Ta

rget

Va

lue

for

Proj

ecte

d Va

lue

for

Proj

ecte

d Va

lue

for

FY 1

1/12

FY

12/

13

FY 1

3/14

FY

14/

15

FY 1

5/16

[7]

Dra

ft

Natio

nal P

osta

l Po

licy

[7.1

] Fi

nalis

atio

n of

dr

aft N

atio

nal P

osta

l Po

licy

[7.1

.1]

App

rova

l of

Natio

nal P

osta

l Pol

icy

Date

--

-- 30

/11/

2013

--

--

[7.1

.2]

Subm

issio

n of

Ca

bine

t not

e fo

r New

In

dian

Pos

tal S

ervi

ce B

ill

Date

--

-- 31

/01/

2014

--

--

*

Ef

ficie

nt

Func

tioni

ng o

f the

RF

D Sy

stem

Tim

ely

subm

issio

n of

Dr

aft R

FD 2

014-

15 fo

r Ap

prov

al

On-

time

subm

issio

n

Date

08

/03/

2011

05

/03/

2012

06

/03/

2014

--

--

Tim

ely

subm

issio

n of

Re

sults

for 2

012-

13

On -

time

subm

issio

n Da

te

01/0

5/20

11

01/0

5/20

12

02/0

5/20

13

-- --

*

Tran

spar

ency

/ Se

rvice

del

iver

y M

inist

ry/

Depa

rtm

ent

Inde

pend

ent A

udit

of

impl

emen

tatio

n of

Ci

tizen

s’/ C

lient

s’ Ch

arte

r

% o

f im

plem

enta

tion

%

-- --

95

-- --

Inde

pend

ent A

udit

of

impl

emen

tatio

n of

Pu

blic

Grie

vanc

e Re

dres

sal S

yste

m

% o

f im

plem

enta

tion

%

-- --

95

-- --

*

Adm

inist

rativ

e Re

form

s

Impl

emen

t miti

gatin

g st

rate

gies

for r

educ

ing

pote

ntia

l risk

of

corr

uptio

n

% o

f im

plem

enta

tion

%

-- --

95

-- --

Impl

emen

t ISO

900

1 as

pe

r the

app

rove

d ac

tion

plan

% o

f im

plem

enta

tion

%

-- --

95

-- --

Iden

tify,

des

ign

and

Impl

emen

t maj

or

inno

vatio

ns

Tim

ely

subm

issio

n of

Ac

tion

Plan

for e

nabl

ing

inno

vatio

n

%

-- --

95

-- --

112


113112


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

19

Obj

ectiv

e Ac

tions

Su

cces

s Ind

icato

r Un

it Ac

tual

Va

lue

for

Actu

al

Valu

e fo

r Ta

rget

Va

lue

for

Proj

ecte

d Va

lue

for

Proj

ecte

d Va

lue

for

FY 1

1/12

FY

12/

13

FY 1

3/14

FY

14/

15

FY 1

5/16

Iden

tifica

tion

of co

re

and

non-

core

act

iviti

es

of th

e M

inist

ry/

Depa

rtm

ent a

s per

2nd

AR

C re

com

men

datio

ns

Tim

ely

subm

issio

n Da

te

-- --

01/1

0/20

13

-- --

* En

surin

g co

mpl

ianc

e to

the

Fina

ncia

l Ac

coun

tabi

lity

Fram

ewor

k

Tim

ely

subm

issio

n of

AT

Ns o

n Au

dit p

aras

of

C&AG

Perc

enta

ge o

f ATN

s su

bmitt

ed w

ithin

due

dat

e (4

mon

ths)

from

the

date

of

pres

enta

tion

of R

epor

t to

Parli

amen

t by

C&AG

dur

ing

the

year

%

-- --

90

-- --

Tim

ely

subm

issio

n of

AT

Rs to

the

PAC

Sect

t. on

PAC

Rep

orts

Perc

enta

ge o

f ATR

S su

bmitt

ed w

ithin

due

dat

e (6

mon

ths)

from

dat

e of

pr

esen

tatio

n of

Rep

ort t

o Pa

rliam

ent b

y PA

C du

ring

the

year

%

-- --

90

-- --

Early

disp

osal

of

pend

ing

ATNs

on

Audi

t Pa

ras o

f C&

AG R

epor

ts

pres

ente

d to

Pa

rliam

ent b

efor

e 31

.3.2

013

Perc

enta

ge o

f out

stan

ding

AT

Ns d

ispos

ed o

ff du

ring

the

year

%

-- --

90

-- --

Early

disp

osal

of

pend

ing

ATRs

on

PAC

Repo

rts p

rese

nted

to

Parli

amen

t bef

ore

31.3

.201

3

Perc

enta

ge o

f out

stan

ding

AT

RS d

ispos

ed o

ff du

ring

the

year

%

-- --

90

-- --

* M

anda

tory

Obj

ectiv

e(s)

113


113112


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

20

Sect

ion

4:

Desc

riptio

n an

d De

finiti

on o

f Suc

cess

Indi

cato

rs a

nd P

ropo

sed

Mea

sure

men

t Met

hodo

logy

Sl.

No.

Succ

ess I

ndica

tor

Desc

riptio

n De

finiti

on

Mea

sure

men

t Ge

nera

l Com

men

t

1 [1

.1.1

] Iss

ue o

f RFP

,Sel

ectio

n an

d on

boar

ding

of V

endo

r -

Supp

ly o

f har

dwar

e to

340

M

ail O

ffice

s.

RFP

final

izatio

n fo

r sup

ply

of

hard

war

e to

Dep

artm

enta

l Po

st O

ffice

s.

Fina

lizat

ion

of v

endo

r an

d su

pply

of

hard

war

e.

Com

plet

ion

and

verif

icatio

n of

supp

lied

hard

war

es to

m

ail o

ffice

s. Th

e pl

an is

for

com

plet

ion

to a

ll th

e ex

isted

340

mai

l offi

ces.

Tota

l qua

ntum

of w

ork

is 34

0 m

ail

offic

es, 2

34 T

MOs

, 336

Rec

ord

offic

es

and

146

Spee

d Po

st H

ubs.

2 [1

.1.2

] Rur

al IC

T So

lutio

ns –

Roll

out i

n 40

00 P

ilot B

ranc

h PO

s inc

ludi

ng D

BT lo

catio

ns.

Supp

ly a

nd d

eplo

ymen

t of

RICT

dev

ices.

Supp

ly o

f RIC

T ha

rdw

are

to o

ffice

s co

vere

d un

der P

ilot

inclu

ding

DBT

loca

tions

an

d de

ploy

ing

softw

are

on R

ICT

devi

ces.

Colle

ctio

n of

dat

a fro

m th

e cir

cles /

regi

ons /

div

ision

le

vel P

MUs

/ Di

visio

ns

conc

erne

d.

Ther

e ar

e 1,

30,0

00 B

ranc

h po

st

offic

es sp

read

all

over

22

circle

s.

3 [1

.1.3

] WAN

Rol

lout

in 1

5000

Of

fices

. In

volv

es n

etw

orki

ng o

f pos

t of

fices

. To

net

wor

k al

l the

co

mpu

teriz

ed p

ost

offic

es.

Acce

ptan

ce o

f WAN

Rol

lout

fro

m C

ircle

s / R

egio

ns/

Divi

sions

leve

l PM

Us/

Divi

sions

.

4 [1

.1.4

] CSI

Sol

utio

ns- O

n bo

ardi

ng o

f Ven

dors

. In

volv

es fi

naliz

atio

n of

ve

ndor

afte

r nec

essa

ry

coda

l for

mal

ities

.

To p

rovi

de H

R, F

inan

ce

and

Acco

unts

and

ot

her s

olut

ions

.

Cont

ract

fina

lizat

ion,

On

boar

ding

of V

endo

r.

5 [1

.1.5

] CSI

Sol

utio

ns -

Fina

lizat

ion

of

Impl

emen

tatio

n Pl

an.

Invo

lves

fina

lizat

ion

of

Impl

emen

tatio

n Pl

an.

To p

rovi

de H

R, F

inan

ce

and

Acco

unts

and

ot

her s

olut

ions

.

Cont

ract

sign

ing

with

the

vend

or ta

king

into

co

nsid

erat

ion

the

final

ized

impl

emen

tatio

n pl

an.

6 [1

.1.6

] CSI

Sol

utio

ns -

Pilo

t Ro

llout

. In

volv

es im

plem

enta

tion

an

d op

erat

iona

lizat

ion

of

CIS

solu

tion

in 1

00 lo

catio

ns

as p

ilot.

To p

rovi

de H

R, F

inan

ce

and

Acco

unts

and

ot

her s

olut

ions

.

By a

chie

ving

com

plet

e ta

rget

ed fu

nctio

ns in

the

100

loca

tions

of t

he p

ilot.

To e

xpan

d th

e im

plem

enta

tion

to th

e en

tire

post

al o

pera

tions

of t

he

coun

try

in th

e fu

ture

.

7 [1

.1.7

] IT

Solu

tions

in P

osta

l Ba

nkin

g –

Com

plet

ion

of

Rollo

ut in

200

0 Po

st O

ffice

s fo

r Cor

e Ba

nkin

g So

lutio

ns.

Inst

alla

tion

and

com

miss

ioni

ng o

f CBS

ap

plica

tions

and

har

dwar

e at

DC.

Com

miss

ioni

ng o

f Pilo

t Co

re b

anki

ng sy

stem

an

d ro

ll ou

t in

pilo

t 20

00 lo

catio

ns.

Acce

ptan

ce o

f App

licat

ions

an

d Ac

cept

ance

of P

ilot r

oll

out.

To e

xpan

d th

e im

plem

enta

tion

to th

e en

tire

post

al b

anki

ng o

pera

tions

of

the

coun

try

in th

e fu

ture

.

114


115114


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

21

Sl.

No.

Succ

ess I

ndica

tor

Desc

riptio

n De

finiti

on

Mea

sure

men

t Ge

nera

l Com

men

t

8 [1

.1.8

] IT

Solu

tions

in P

osta

l Lif

e In

sura

nce

-Rol

lout

in 6

Ci

rcle

s.

Inst

alla

tion

and

com

miss

ioni

ng o

f IT

solu

tions

and

app

licat

ions

an

d ha

rdw

are

at D

C.

Com

miss

ioni

ng o

f Pilo

t Po

stal

Life

Insu

ranc

e in

th

e ta

rget

ed s

ix cir

cles.

Acce

ptan

ce o

f App

licat

ions

an

d Ac

cept

ance

of P

ilot r

oll

out.

To e

xpan

d th

e im

plem

enta

tion

to th

e en

tire

post

al li

fe in

sura

nce

oper

atio

ns o

f the

coun

try

in th

e fu

ture

. 9

[1.1

.9] S

et u

p op

erat

iona

l Da

ta C

entr

e (D

C).

Sett

ing

up a

nd

oper

atio

naliz

atio

n of

Dat

a Ce

ntre

.

Oper

atio

naliz

atio

n of

Da

ta C

entr

e.

Acce

ptan

ce o

f Dat

a Ce

ntre

.

10

[1.1

.10]

Set

up

of D

ata

Reco

very

Cen

tre:

Bui

ldin

g Co

mpl

etio

ns &

star

t of

equi

pmen

t ins

talla

tions

.

Com

plet

e th

e co

nstr

uctio

n of

Bui

ldin

g an

d in

stal

latio

n of

the

equi

pmen

ts in

the

Data

Rec

over

y Ce

ntre

.

To g

et th

e Da

ta

Reco

very

Cen

tre

oper

atio

naliz

ed a

fter

inst

alla

tion

of

equi

pmen

ts.

Acce

ptan

ce o

f the

Tes

t Re

port

of t

he fu

nctio

ning

.

11

[1.2

.1] I

nfra

stru

ctur

e up

grad

e at

54

mai

l offi

ces

(CRC

s and

Firs

t Cla

ss

Unre

gist

ered

Mai

l Offi

ces)

.

Mai

l Net

wor

k of

DoP

has

be

en re

stru

ctur

ed a

nd

proc

ess r

e-de

sign

has b

een

carr

ied

out.

Acco

rdin

gly,

the

infra

stru

ctur

e at

mai

l offi

ces

need

s to

be u

pgra

ded.

Mai

l Offi

ce d

eals

exclu

sivel

y w

ith m

ails

rece

ived

from

Pos

t Of

fices

/ ot

her M

ail

Offic

es.

Num

ber o

f Mai

l Offi

ces.

12

[1.2

.2] I

nfra

stru

ctur

e up

grad

e at

40

Spee

d Po

st

Sort

ing

Hubs

/Intr

a Ci

rcle

Hu

bs.

Spee

d Po

st o

pera

tiona

l ne

twor

k ha

s bee

n re

stric

ted

and

proc

ess r

e-de

sign

has

been

carr

ied

out.

The

infra

stru

ctur

e is

bein

g up

grad

ed.

Spee

d Po

st h

ub d

eals

exclu

sivel

y w

ith sp

eed

post

bag

s rec

eive

d fro

m P

ost/

othe

r Spe

ed

Post

hub

s and

pos

t Of

fice.

Num

ber o

f Spe

ed P

ost

Hubs

.

13

[1.2

.3] P

erfo

rman

ce

mon

itorin

g of

AM

PC D

elhi

an

d Ko

lkat

a in

term

s of m

ail

proc

esse

d on

LSM

/MM

S (D

aily

Ave

rage

)

The

capa

city

utili

zatio

n of

m

achi

nes d

epen

ds u

pon

stan

dard

izatio

n of

mai

ls an

d ot

her a

spec

ts.

Num

ber o

f mai

l pie

ces

fed

into

the

mac

hine

an

d to

tal c

apac

ity is

ut

ilize

d.

Aver

age

Num

ber o

f art

icles

so

rted

dai

ly a

s per

MIS

ge

nera

ted

by M

IS se

rver

of

mac

hine

s.

14

[1.2

.4] L

and

rela

ted

issue

for

AMPC

s at 0

3 lo

catio

ns i.

e.

Chen

nai,

Mum

bai a

nd

Hyde

raba

d.

Land

is e

ssen

tial f

or

inst

alla

tion

of so

rtin

g m

achi

nes.

Land

is ta

ken

from

AAI

ne

ar a

irpor

t or s

tate

go

vern

men

t and

m

achi

nes a

re in

stal

led

on m

achi

nes.

Num

ber o

f citi

es w

here

la

nds r

elat

ed is

sues

are

so

lved

.

115


115114


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

22

Sl.

No.

Succ

ess I

ndica

tor

Desc

riptio

n De

finiti

on

Mea

sure

men

t Ge

nera

l Com

men

t

15

[1.2

.5] C

olle

ctio

n of

add

ress

da

ta a

nd D

igiti

zatio

n of

PIN

co

de m

aps o

f hig

h m

ail

volu

me

gene

ratin

g 20

citie

s.

Colle

ctio

n of

add

ress

es o

f al

l res

iden

tial/

com

mer

cial

esta

blish

men

ts in

iden

tifie

d di

stric

t/

tow

n. D

igiti

zatio

n of

PIN

co

de m

aps/

GIS

map

ping

he

lps i

n lo

catin

g va

rious

es

tabl

ishm

ents

of P

ost

Offic

es (P

Os)

link

s PO

&

lett

er B

ox (L

B) lo

catio

ns,

serv

ices a

vaila

ble

in P

O.

Addr

ess d

ata

is m

ade

avai

labl

e in

pub

lic

dom

ain

for w

ritin

g co

rrec

t add

ress

&

corr

ect p

in co

de.

Map

ping

is d

one

on

Geog

raph

ical m

ap w

ith

geoc

ordi

nate

s of

loca

tions

.

Addr

ess d

ata

colle

cted

for

citie

s/ N

umbe

r of c

ities

di

gitiz

ed.

16

[2.1

.1] T

rack

ing

of S

peed

Po

st A

rticl

es (O

nlin

e av

aila

bilit

y of

boo

king

and

de

liver

y da

ta o

f spe

ed p

ost

artic

les.

% fo

r del

iver

ed

artic

les a

gain

st n

umbe

r or

book

ed a

rticl

es).

Onlin

e av

aila

bilit

y of

bo

okin

g an

d de

liver

y da

ta o

f sp

eed

post

art

icles

.

Onlin

e tr

acki

ng fa

cility

fo

r spe

ed p

ost a

rticl

es

book

ed a

nd d

eliv

ered

.

Onlin

e av

aila

bilit

y of

de

liver

y da

ta fo

r 90%

spee

d po

st a

rticl

es b

ooke

d.

17

[2.1

.2] P

erce

ntag

e of

re

gist

ered

mai

ls de

liver

ed o

n th

e da

y of

rece

ipt i

n Pr

ojec

t Ar

row

Offi

ces.

Perc

enta

ge o

f reg

ister

ed

mai

ls de

liver

ed o

n th

e da

y of

rece

ipt i

n Pr

ojec

t Arr

ow

Offic

es.

Deliv

ery

of R

egist

ered

m

ail o

n th

e da

y of

re

ceip

t in

Proj

ect

Arro

w o

ffice

s.

Achi

evin

g th

e ta

rtes

t of

deliv

ery

of 9

0% R

egist

ered

m

ail o

n th

e da

y of

rece

ipt i

n Pr

ojec

t Arr

ow o

ffice

s.

This

info

rmat

ion

can

be e

xtra

cted

in

Cent

ral S

erve

r as D

ata

Extr

actio

n To

ol in

stal

led

in a

ll pr

ojec

t Arr

ow

offic

es.

18

[2.1

.3] %

of m

oney

ord

ers

deliv

ered

on

the

day

of

rece

ipt i

n Pr

ojec

t Arr

ow

offic

es.

% o

f mon

ey o

rder

s de

liver

ed o

n th

e da

y of

re

ceip

t in

Proj

ect A

rrow

of

fices

.

Paym

ent o

f Mon

ey

Orde

rs o

n th

e da

y of

re

ceip

t in

Proj

ect

Arro

w o

ffice

s.

Achi

evin

g th

e ta

rget

of

deliv

ery

of 9

0% M

oney

Or

ders

on

the

day

of re

ceip

t in

Pro

ject

Arr

ow o

ffice

s.

This

info

rmat

ion

can

be e

xtra

cted

in

Cent

ral S

erve

r as D

ata

Extr

actio

n To

ol in

stal

led

in a

ll pr

ojec

t Arr

ow

offic

es.

19

[2.1

.4] %

of a

ccou

nts

digi

tized

in P

roje

ct A

rrow

Of

fices

.

% o

f Sav

ing

Bank

acc

ount

s di

gitiz

ed in

Pro

ject

Arr

ow

Offic

es.

Digi

tizat

ion

of S

avin

g Ba

nk A

ccou

nts i

n Pr

ojec

t Arr

ow o

ffice

s.

Achi

evin

g th

e ta

rget

of

digi

tizat

ion

of 9

5% S

avin

g Ba

nk A

ccou

nts i

n Pr

ojec

t Ar

row

offi

ces.

This

info

rmat

ion

can

be e

xtra

cted

in

Cent

ral S

erve

r as D

ata

Extr

actio

n To

ol in

stal

led

in a

ll pr

ojec

t Arr

ow

offic

es.

116


117116


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

23

Sl.

No.

Succ

ess I

ndica

tor

Desc

riptio

n De

finiti

on

Mea

sure

men

t Ge

nera

l Com

men

t

20

[2.1

.5] %

of m

oney

ord

ers

book

ed e

lect

roni

cally

in

Proj

ect A

rrow

Offi

ces.

% o

f mon

ey o

rder

s boo

ked

elec

tron

ically

in P

roje

ct

Arro

w O

ffice

s.

Book

ing

of e

MOs

in

Proj

ect A

rrow

Offi

ces.

Achi

evin

g th

e ta

rget

of

book

ing

of 9

5% M

oney

Or

ders

ele

ctro

nica

lly in

Pr

ojec

t Arr

ow O

ffice

s.

This

info

rmat

ion

can

be e

xtra

cted

in

Cent

ral S

erve

r as D

ata

Extr

actio

n To

ol in

stal

led

in a

ll pr

ojec

t Arr

ow

offic

es.

21

[2.1

.6] %

of S

peed

Pos

t ar

ticle

s cap

ture

d on

the

net.

% o

f Spe

ed P

ost a

rticl

es

capt

ured

on

the

net.

Capt

urin

g sp

eed

post

ar

ticle

s on

spee

d ne

t. Ca

ptur

ing

95%

spee

d po

st

artic

les o

n sp

eed

net.

22

[2.1

.7] C

over

age

of

addi

tiona

l com

pute

rized

po

st o

ffice

s und

er P

roje

ct

Arro

w fo

r cor

e ac

tiviti

es,

incl

udin

g It

& H

R.

Cove

rage

of a

dditi

onal

300

0 co

mpu

teriz

ed p

ost o

ffice

s un

der P

roje

ct A

rrow

for

mon

itorin

g of

core

are

as.

To co

ver a

n ad

ditio

nal

3000

com

pute

rized

po

st o

ffice

s und

er

proj

ect a

rrow

for

mon

itorin

g of

pe

rform

ance

in co

re

area

s.

Addi

tion

of 3

000

com

pute

rized

pos

t offi

ces i

n Pr

ojec

t Arr

ow fo

r m

onito

ring.

Iden

tifica

tion

and

timel

y ad

ditio

n of

Po

st o

ffice

s in

cent

ral s

erve

r so

that

th

e da

ta w

ill b

e ex

trac

ted

thro

ugh

Data

Ext

ract

ion

Tool

.

23

[2.1

.8] C

over

age

of 1

10 p

ost

offic

es u

nder

Pro

ject

Arr

ow

for l

ook

& F

eel.

Cove

rage

of 1

10 p

ost o

ffice

s un

der P

roje

ct A

rrow

for

impr

ovin

g am

bien

ce.

To co

ver a

dditi

onal

110

Po

st O

ffice

s und

er

Proj

ect A

rrow

Look

&

Feel

silo

.

Addi

tiona

l of 1

10 p

ost

offic

es in

Pro

ject

Arr

ow

‘Loo

k &

Fee

l’ ac

tivity

.

Tim

ely

allo

tmen

t of f

unds

and

m

onito

ring

of p

rogr

ess.

24

[2.1

.9] E

xter

nal p

erfo

rman

ce

audi

t of 5

00 p

ost o

ffice

s al

read

y co

vere

d un

der

Proj

ect A

rrow

.

Audi

t by

exte

rnal

age

ncie

s fo

r 500

pos

t offi

ces a

lread

y co

vere

d un

der P

roje

ct

Arro

w.

Audi

t by

exte

rnal

ag

encie

s for

500

pos

t of

fices

to a

naly

ze th

e pe

rform

ance

of P

roje

ct

Arro

w O

ffice

s.

Perfo

rman

ce e

valu

ated

by

the

exte

rnal

age

ncie

s for

Pr

ojec

t Arr

ow P

ost O

ffice

s as

per

the

requ

irem

ent o

f th

e pr

ojec

t.

Iden

tifica

tion

of P

ost o

ffice

s for

aud

it on

the

basis

of t

raffi

c, re

venu

e an

d st

rate

gic i

mpo

rtan

ce o

f the

pos

t of

fices

for a

udit.

25

[2.1

.10]

Inte

rnat

iona

l Par

cel

Artic

les c

aptu

red

on th

e ne

t in

the

o/o

Exch

ange

.

Inte

rnat

iona

l Par

cel A

rticl

es

capt

ured

on

the

net i

n th

e o/

o Ex

chan

ge.

At o

ffice

of e

xcha

nge

Inte

rnat

iona

l Par

cels

to

be ca

ptur

ed o

n ne

t.

95%

Inte

rnat

iona

l Par

cel

Artic

les t

o be

capt

ured

on

the

net.

26

[3.1

.1] O

peni

ng F

ranc

hise

e Ou

tlets

in u

rban

are

as.

Open

ing

Fran

chise

e Ou

tlets

in

urb

an a

reas

to m

eet t

he

requ

irem

ents

of g

row

ing

urba

n ar

eas.

Fran

chise

e ou

tlets

to

be o

pene

d in

urb

an

area

s.

200

franc

hise

e ou

tlets

to b

e op

ened

. Ba

sed

on th

e re

quire

men

t, ad

ditio

nal

200

outle

ts e

ach

will

be

prop

osed

for

open

ing

for t

he y

ear 2

014-

15 a

nd

2015

-16

also

. 27

[3

.1.2

] Pro

visio

n fo

r In

frast

ruct

ural

equ

ipm

ents

to

EDB

Os.

Prov

ision

for I

nfra

stru

ctur

al

equi

pmen

ts to

EDB

Os.

Infra

stru

ctur

al

equi

pmen

ts to

be

supp

lied

to E

DBO

s.

Infra

stru

ctur

al e

quip

men

ts

to b

e su

pplie

d to

100

00

EDBO

s.

Base

d on

the

requ

irem

ent,

addi

tiona

l 10

000

EDBO

s will

be

earm

arke

d fo

r pu

rpos

e fo

r the

yea

rs 2

014-

15 a

nd

2015

-16

also

.

117


117116


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

24

Sl.

No.

Succ

ess I

ndica

tor

Desc

riptio

n De

finiti

on

Mea

sure

men

t Ge

nera

l Com

men

t

28

[3.1

.3] P

rocu

rem

ent o

f RM

FM.

Prov

ision

of R

MFM

s whi

ch

are

tam

per p

roof

and

mor

e ef

ficie

nt.

RMFM

s will

spee

d up

ef

ficie

ncy

of m

ail

proc

essin

g.

Prov

ision

of 3

70 R

MFM

S.

29

[4.1

.1] I

ncre

ase

in p

rem

ium

in

com

e of

Pos

tal L

ife

Insu

ranc

e ov

er th

e pr

evio

us

year

.

The

succ

ess i

ndica

tor

prov

ides

targ

ets i

n te

rms o

f pr

emiu

m in

com

e w

as p

er

indu

stry

nor

ms.

An In

crea

se in

Pre

miu

m

inco

me

of P

LI.

10%

incr

ease

in p

rem

ium

in

com

e ov

er p

revi

ous y

ears

. Th

e su

cces

s ind

ictor

of

‘incr

ease

in

prem

ium

inco

me’

has

bee

n se

lect

ed

as p

er in

dust

ry n

orm

s.

30

[4.1

.2] I

ncre

ase

in p

rem

ium

in

com

e of

Rur

al P

osta

l Life

In

sura

nce

over

the

prev

ious

ye

ar.

The

succ

ess i

ndica

tor

prov

ides

targ

ets i

n te

rms o

f pr

emiu

m in

com

e w

as p

er

indu

stry

nor

ms.

An In

crea

se in

Pre

miu

m

inco

me

of R

PLI.

10%

incr

ease

in p

rem

ium

in

com

e ov

er p

revi

ous y

ears

. Th

e su

cces

s ind

icato

r of ‘

incr

ease

in

prem

ium

inco

me’

has

bee

n se

lect

ed

as p

er in

dust

ry n

orm

s.

31

[4.1

.3] C

ondu

ctin

g of

w

orks

hops

cove

ring

all

circle

s.

Cond

uctin

g of

wor

ksho

ps

cove

ring

all c

ircle

s.

Cond

uctin

g of

w

orks

hops

. 22

wor

ksho

ps, o

ne in

eac

h cir

cle, t

o be

cond

ucte

d.

32

[4.2

.1] I

nsta

llatio

n of

IMTS

so

ftwar

e in

loca

tions

- Nu

mbe

r of P

ost o

ffice

s w

here

facil

ity w

ill b

e av

aila

ble.

Inst

alla

tion

of IM

TS

softw

are

in lo

catio

ns-

Num

ber o

f Pos

t offi

ces

whe

re fa

cility

will

be

avai

labl

e.

Inst

alla

tion

of IM

TS

softw

are

in lo

catio

ns.

Inst

alla

tion

of IM

TS

softw

are

in 1

000

loca

tions

. To

facil

itate

mor

e cu

stom

ers w

ho a

re

rece

ivin

g m

oney

from

abr

oad.

33

[4.3

.1] I

dent

ifica

tion

of

Head

s of A

ccou

nts,

asse

ts,

liabi

litie

s, in

com

e &

ex

pend

iture

.

For p

repa

ratio

n of

acc

ount

s of

Dep

artm

ent b

ased

on

Accr

ual A

ccou

ntin

g, th

e da

ta o

f ite

ms m

entio

ned

in

succ

ess i

ndica

tor w

ill b

e pr

epar

ed fi

rst.

Depa

rtm

ent i

s goi

ng to

m

igra

te fr

om C

ash

base

d Ac

coun

ting

to

Accr

ual B

ased

Ac

coun

ting.

Perc

enta

ge o

f suc

cess

in

dica

tor t

o be

ach

ieve

d on

da

ta o

f pre

viou

s yea

r.

Impl

emen

tatio

n of

Acc

rual

Bas

ed

Acco

untin

g w

ill b

e im

plem

ente

d in

ph

ased

man

ner,

i.e.,

initi

ally

in so

me

pilo

t circ

le a

nd th

en in

all

circle

s onl

y af

ter f

ull i

mpl

emen

tatio

n of

ERP

.

34

[4.4

.1] N

umbe

r of A

ccou

nts

in a

ll sc

hem

es.

The

tota

l num

ber o

f ac

coun

ts in

all

post

al sa

ving

sc

hem

es p

ut to

geth

er.

To q

uant

ify th

e in

crea

se in

the

num

ber

of cu

stom

ers f

or P

osta

l Sa

ving

Sch

emes

.

The

achi

evem

ent o

f Tar

gets

. To

cont

ribut

e in

ach

ievi

ng th

e go

al o

f fin

ancia

l inc

lusio

n.

35

[5.1

.1] N

umbe

r of s

urve

ys

for d

eter

min

ing

Annu

al %

m

arke

t sha

re o

f Pos

t in

busin

ess p

rodu

cts a

nd

serv

ices.

Mar

ket s

urve

y is

an e

xerc

ise

of a

sses

sing

the

size

of th

e m

arke

t and

mar

ket s

hare

s of

the

oper

ator

s.

Annu

al m

arke

t sur

vey

for p

osta

l pro

duct

s and

se

rvice

s to

be

cond

ucte

d.

Mar

ket s

urve

ys to

be

cond

ucte

d an

d su

bmiss

ion

of

12 re

port

s by

end

of th

e fin

ancia

l yea

r.

The

surv

ey w

ill b

e co

nduc

ted

by a

pr

ofes

siona

l age

ncy.

It w

ill b

e an

an

nual

exe

rcise

.

118


119118


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

25

Sl.

No.

Succ

ess I

ndica

tor

Desc

riptio

n De

finiti

on

Mea

sure

men

t Ge

nera

l Com

men

t

36

[5.2

.1] R

even

ue g

row

th o

f Sp

eed

Post

. Re

venu

e gr

owth

of S

peed

Po

st.

Grow

th in

Spe

ed p

ost

busin

ess i

n re

venu

e te

rms.

20%

gro

wth

in S

peed

pos

t re

venu

es.

The

amou

nt o

f pos

tage

due

real

ized

on a

spee

d po

st a

rticl

e bo

oked

is th

e re

venu

e ge

nera

ted

by th

at a

rticl

e.

37

[5.2

.2] %

Incr

ease

in tr

affic

fo

r int

erna

tiona

l pos

tal

parc

els.

% In

crea

se in

traf

fic fo

r in

tern

atio

nal p

osta

l par

cels.

Gr

owth

in In

tern

atio

nal

Post

al P

arce

ls in

term

s of

traf

fic.

5% g

row

th in

Inte

rnat

iona

l Po

stal

Par

cels

traf

fic.

38

[5

.3.1

] % o

f ove

rall

Reve

nue

Grow

th.

% o

f Rev

enue

Gro

wth

and

fra

nchi

see

syst

em w

hich

he

lps i

n in

crea

se o

f re

venu

e.

Grow

th in

reve

nue.

10

% g

row

th in

reve

nue

earn

ed (b

ooke

d fig

ures

). Gr

owth

in b

usin

ess i

n ex

istin

g an

d ne

w p

rodu

cts &

serv

ices l

ike

ecom

mer

ce, n

ew fi

nanc

ial s

ervi

ces,

insu

ranc

e an

d fra

nchi

see

syst

em

whi

ch h

elps

in in

crea

se o

f rev

enue

. 39

[6

.1.1

] Inc

reas

e in

Tra

inin

g ca

pacit

y.

Incr

ease

in T

rain

ing

capa

city.

In

crea

se in

Tra

inin

g ca

pacit

y.

300

Node

s to

be a

dded

.

40

[6.2

.1] D

evel

opm

ent

Prog

ram

mes

. M

anag

emen

t Dev

elop

men

t Pr

ogra

mm

es.

Trai

ning

of s

taff.

10

0 st

aff m

embe

rs to

be

trai

ned.

41

[6.2

.2] M

id C

aree

r Tra

inin

g Pr

ogra

mm

es.

Mid

Car

eer T

rain

ing.

Pr

ogra

mm

es

Trai

ning

of s

taff.

30

000

staf

f mem

bers

to b

e tr

aine

d.

42

[6.2

.3] T

rain

ing

of G

ram

in

Dak

Sew

aks (

GDS)

. Tr

aini

ng o

f Gra

min

Dak

Se

wak

s (GD

S).

Trai

ning

of G

DS.

2500

0 GD

S to

be

trai

ned.

43

[6.3

.1] F

inal

izatio

n of

Pla

n.

Fina

lizat

ion

of P

lan.

Pr

epar

atio

n of

co

mpr

ehen

sive

trai

ning

pl

an.

By 3

1/8/

13.

44

[6.4

.1] S

tudy

Rep

ort o

f Tr

aini

ng C

ondu

cted

. M

akin

g in

tern

al e

valu

atio

n of

the

trai

ning

pro

gram

s co

nduc

ted

so fa

r.

To m

ake

an a

sses

smen

t of

the

outc

ome

of

trai

ning

pro

gram

s.

To g

et th

e fin

al re

port

by

31-1

2-20

13.

45

[7.1

.1] A

ppro

val o

f Nat

iona

l Po

stal

Pol

icy.

Appr

oval

of N

atio

nal P

osta

l Po

licy.

Ap

prov

al o

f Nat

iona

l Po

stal

Pol

icy.

To g

et a

ppro

val b

y 30

/11/

13.

46

[7.1

.2] S

ubm

issio

n of

Cab

inet

no

te fo

r New

Indi

an P

osta

l Se

rvice

Bill

.

Subm

issio

n of

Cab

inet

not

e fo

r Dra

ft Po

st o

ffice

Bill

to

repl

ace

The

Indi

an P

ost

Offic

e Ac

t, 18

98.

To b

ring

New

Pos

tal

Serv

ices B

ill to

repl

ace

the

Indi

an P

ost O

ffice

Ac

t 189

8.

To su

bmit

the

Cabi

net n

ote

by 3

1/1/

14

119


119118


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

26

Sect

ion-

5

Spec

ific P

erfo

rman

ce R

equi

rem

ents

from

oth

er D

epar

tmen

ts

Loca

tion

Type

St

ate

Org

anisa

tion

Type

O

rgan

isatio

n Na

me

Rele

vant

Su

cces

s In

dica

tor

Wha

t is y

our

requ

irem

ent f

rom

th

is O

rgan

isatio

n

Ju

stifi

catio

n fo

r th

is re

quire

men

t

Plea

se q

uant

ify y

our

requ

irem

ent f

rom

this

Org

anisa

tion

Wha

t hap

pens

if

your

requ

irem

ent

is no

t met

Ce

ntra

l Go

vern

men

t

Depa

rtm

ents

De

part

men

t of

Info

rmat

ion

Tech

nolo

gy

[1.1

.1] I

ssue

of

RFP,

Sel

ectio

n an

d on

boar

ding

of

Ven

dor –

Su

pply

of

ha

rdw

are

to 3

40

Mai

l Offi

ces.

As a

Sub

ject

Mat

ter

Depa

rtm

ent,

prov

ide

inpu

ts in

a

timel

y m

anne

r to

expe

dite

all

te

chno

logy

rela

ted

quer

ies w

ith re

gard

to

Indi

a Po

st 2

012

Proj

ect.

Scal

e an

d co

mpl

exity

of

proj

ect –

Net

wor

king

, dat

a ce

ntre

and

sy

stem

in

tegr

atio

n ar

e ne

w a

reas

for

DOP

and

henc

e te

chno

logy

ha

ndho

ldin

g is

nece

ssar

y.

Inpu

ts o

n a

regu

lar

basis

as a

nd w

hen

docu

men

t are

shar

ed/

inpu

ts a

re so

ught

. Tu

rnar

ound

tim

e o

f 1

wee

k.

May

caus

e de

lays

in

the

proj

ect a

nd

tech

nica

l exp

ertis

e of

TIT

may

not

be

utili

sed.

Min

istry

M

inist

ry o

f Ci

vil A

viat

ion

[1.2

.4] L

and

rela

ted

issue

fo

r AM

PCs a

t 03

loca

tions

i.e

. Che

nnai

, M

umba

i and

Hy

dera

bad.

Requ

ired

land

. Fo

r Ins

talla

tion

of

AMPC

s. Ap

prox

. 100

00 S

q M

of

Land

. AM

PCs c

anno

t be

esta

blish

ed.

Min

istry

of

Plan

ning

[1

.1.3

] W

AN

Rollo

ut in

15

000

Offic

es.

Allo

cate

requ

ired

fund

s. In

ord

er to

im

plem

ent t

he IT

M

oder

nisa

tion

Plan

– In

dia

Post

20

12 P

roje

ct.

As p

er th

e im

plem

enta

tion

plan

. Th

e pr

ojec

t can

not

be im

plem

ente

d w

ithou

t the

re

quire

d fu

nd.

120


121120


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

27

Loca

tion

Type

St

ate

Org

anisa

tion

Type

O

rgan

isatio

n Na

me

Rele

vant

Su

cces

s In

dica

tor

Wha

t is y

our

requ

irem

ent f

rom

th

is O

rgan

isatio

n

Ju

stifi

catio

n fo

r th

is re

quire

men

t

Plea

se q

uant

ify y

our

requ

irem

ent f

rom

this

Org

anisa

tion

Wha

t hap

pens

if

your

requ

irem

ent

is no

t met

Min

istry

of L

aw

and

Just

ice

[1.1

.4] C

SI

Solu

tions

- On

boar

ding

of

Vend

ors.

[1.1

.5] C

SI

Solu

tions

-Fi

naliz

atio

n of

Im

plem

enta

tion

Plan

. [7

.1.2

] Su

bmiss

ion

of

Cabi

net n

ote

for N

ew In

dian

Po

stal

Ser

vice

Bi

ll

Prov

ide

inpu

ts in

a

timel

y m

anne

r to

expe

dite

all

lega

l iss

ues.

Prov

ide

inpu

ts in

a

timel

y m

anne

r to

expe

dite

all

lega

l iss

ues.

To g

et th

eir v

ettin

g / a

dvice

in th

e dr

aft

Post

offi

ce B

ill to

re

plac

e th

e Ac

t be

fore

send

ing

the

note

to C

abin

et.

The

scal

e of

the

proj

ect i

s ver

y la

rge

and

tend

erin

g pr

oces

s co

mpl

ex. T

o en

sure

that

lega

l as

pect

s of t

he

Proj

ect a

re

mai

ntai

ned.

Th

e sc

ale

of th

e pr

ojec

t is v

ery

larg

e an

d te

nder

ing

proc

ess

com

plex

. To

ensu

re th

at le

gal

aspe

cts o

f the

Pr

ojec

t are

m

aint

aine

d.

In g

ettin

g th

eir

advi

ce a

nd

vett

ing

Inpu

ts o

n a

regu

lar

basis

as a

nd w

hen

docu

men

ts a

re sh

ared

/ i

nput

s are

soug

ht.

Turn

arou

nd ti

me

of 1

w

eek.

In

puts

on

a re

gula

r ba

sis a

s and

whe

n do

cum

ents

are

shar

ed

/ inp

uts a

re so

ught

. Tu

rnar

ound

tim

e of

1

wee

k.

May

caus

e de

lays

in

the

proj

ect a

s a

resu

lt of

conf

licts

in

inte

rpre

tatio

n of

cla

uses

. M

ay ca

use

dela

ys

in th

e pr

ojec

t as a

re

sult

of co

nflic

ts

in in

terp

reta

tion

of

claus

es.

May

caus

e de

lay

in

final

izatio

n of

Ca

bine

t Not

e.

121


121120


Ann

exur

e 3

R

esul

ts F

ram

ewor

k D

ocum

ent 2

013-

14

28

Sect

ion

6:

Out

com

e/Im

pact

of D

epar

tmen

t/M

inist

ry

Out

com

e /

Impa

ct o

f De

part

men

t/

Min

istry

Join

tly re

spon

sible

fo

r inf

luen

cing

this

outc

ome

/ im

pact

w

ith th

e fo

llow

ing

depa

rtm

ent (

s) /

min

istry

(ies

)

Succ

ess I

ndica

tor (

s)

Unit

FY 1

1/12

FY

12/

13

FY 1

3/14

FY

14/

15

FY 1

5/16

1. Im

prov

ed

Acce

ss to

Pos

tal

serv

ice

By

ope

ning

of F

ranc

hise

e ou

tlets

in U

rban

are

as

Nu

mbe

r 54

5 25

5 20

0 20

0 20

0

Infra

stru

ctur

e eq

uipm

ent t

o ED

BOs

Num

ber

943

1482

4 10

000

1000

0 10

000

Mod

erni

ze &

IT e

nabl

e Po

st

Offic

es to

del

iver

bet

ter ,

sp

eedi

er a

nd w

ider

rang

e of

po

stal

and

fina

ncia

l ser

vice

s to

the

peop

le

Num

ber

TBD

TBD

TBD

TBD

TBD

2. I

ncre

ased

m

obili

zatio

n of

fu

nds t

hrou

gh

smal

l sav

ings

sc

hem

es

M/o

Fin

ance

Nu

mbe

r of A

ccou

nts i

n al

l sc

hem

es

Num

ber

in cr

ore

26.0

1 27

.20

27.8

5 28

.36

28.6

4

3. F

acili

tate

fu

nctio

ning

of

Govt

. sch

emes

Min

istry

of R

ural

De

velo

pmen

t, St

ate

&

Cen

tral

Gov

ts,

Min

istry

of S

tatis

tics

& P

rogr

amm

e Im

plem

enta

tion

Old

Age

Pens

ion

Bene

ficia

ries

(IGNO

AP/ I

GNW

PS/IG

NDPS

) -Nu

mbe

r of A

ccou

nts

Num

ber

in La

kh

64.2

2 69

.67

TBD

TBD

TBD

Num

ber o

f ben

efici

arie

s -

MGN

REGA

Nu

mbe

r in

cror

e 5.

36

5.63

5.

75

5.85

5.

95

4. Im

prov

ed

acce

ss to

Fi

nanc

ial s

ervi

ces

M/o

Fin

ance

In

crea

se o

ver p

revi

ous y

ear

prem

ium

inco

me

(PLI

/RPL

I) %

14

23

25

25

25

5. M

arke

t sha

re

in C

ompe

titiv

e se

ctor

(vis-

à-vi

s co

urie

r)

M/o

Sta

tistic

s M

kt. S

hare

in co

mpe

titiv

e se

ctor

viz.

cour

ier i

n m

oney

tr

ansf

er, i

nter

natio

nal P

arce

l de

liver

y

%

-- 15

.1-1

8.3

19.2

0 19

.20

19.2

0

122


123122


Ann

exur

e 4

Perf

orm

ance

Eva

luat

ion

Rep

ort 2

013-20

14

29

Obj

ectiv

e W

eigh

t A

ctio

n Su

cces

s In

dica

tor

Uni

t W

eigh

t T

arge

t/Cri

teri

a V

alue

Ach

ieve

m

ent

Perf

orm

ance

Exc

elle

nt

Ver

y G

ood

Goo

d Fa

ir

Poor

R

aw

Scor

e W

eigh

ted

Scor

e

As

appr

oved

by

HPC

10

0%

90%

80

%

70%

60

%

1.

Mod

erni

se

and

cons

olid

ate

the

netw

ork

27

.00

Ent

erpr

ise-

w

ide

IT

indu

ctio

n fa

cilit

ies

Issu

e of

RFP

, S

elec

tion

and

onbo

ardi

ng o

f V

endo

r -

Sup

ply

of

hard

war

e to

34

0 M

ail

Offi

ces

N

umbe

r

2.00

340

32

5

300

27

5

250

0

0.0

0.

0 0

Rur

al IC

T so

lutio

ns -

Rol

lout

in 4

000

Pilo

t Bra

nch

PO

s in

clud

ing

DB

T lo

catio

ns

Num

ber

3.00

40

00

3600

32

00

2800

24

00

0 0.

0 0.

0 0

WAN

Rol

lout

in

1500

0 O

ffice

s N

umbe

r 3.

00

1500

0 13

500

1200

0 10

500

9000

19

974

100.

0 3.

0 19

974

CS

I Sol

utio

ns-

On

boar

ding

of

Ven

dors

.

Dat

e 1.

00

31/0

5/20

13 1

5/06

/201

3 30

/06/

2013

15

/07/

2013

31

/07/

2013

15

/04/

2013

10

0.0

1.0

15/0

4/20

13

CS

I Sol

utio

ns –

Fi

naliz

atio

n of

Im

plem

enta

tion

Pla

n

Dat

e 1.

00

31/0

8/20

13 1

5/09

/201

3 30

/09/

2013

15

/10/

2013

31

/10/

2013

24

/10/

2013

64

.38

0.64

24

/10/

2013

CS

I Sol

utio

ns

– P

ilot R

ollo

ut

Num

ber

1.00

10

0 90

80

70

60

0

0.0

0.0

0

IT S

olut

ions

in

Pos

tal B

anki

ng

– C

ompl

etio

n of

R

ollo

ut in

200

0 P

ost O

ffice

s fo

r Cor

e B

anki

ng

Sol

utio

ns

Dat

e 1.

50

31/0

3/20

14

N

A

NA

31

/03/

2014

IT S

olut

ions

in

Pos

tal L

ife

Insu

ranc

e -

Rol

lout

in 6

C

ircle

s

Dat

e 1.

50

31/0

3/20

14

31/0

3/20

14

100.

0 1.

5 31

/03/

2014

Set

up

oper

atio

nal

Dat

a C

entre

(D

C)

Dat

e 1.

50

31/1

2/20

13 1

5/01

/201

4 31

/01/

2014

15

/02/

2014

02

/03/

2014

03

/04/

2013

10

0.0

1.5

03/0

4/20

13

123


123122

AnnuAl RepoRt 2014-15 A

nnex

ure 4

Perf

orm

ance

Eva

luat

ion

Rep

ort 2

013-20

14

30

Obj

ectiv

e W

eigh

t A

ctio

n Su

cces

s In

dica

tor

Uni

t W

eigh

t T

arge

t/Cri

teri

a V

alue

Ach

ieve

m

ent

Perf

orm

ance

Exc

elle

nt

Ver

y G

ood

Goo

d Fa

ir

Poor

R

aw

Scor

e W

eigh

ted

Scor

e

As

appr

oved

by

HPC

10

0%

90%

80

%

70%

60

%

Set

up

of D

ata

Rec

over

y C

entre

: B

uild

ing

Com

plet

ion

&

star

t of

equi

pmen

t in

stal

latio

ns

Dat

e 1.

50

31/1

2/20

13 1

5/01

/201

4 31

/01/

2014

15

/02/

2014

02

/03/

2014

NA

N

A

Mod

erni

satio

n of

Mai

l P

roce

sses

Infra

stru

ctur

e up

grad

e at

54

mai

l offi

ces

(CR

Cs

and

Firs

t Cla

ss

Unr

egis

tere

d M

ail O

ffice

s)

Num

ber

3.00

54

50

40

30

20

54

10

0.0

3.0

54

Infra

stru

ctur

e up

grad

e at

40

Spe

ed P

ost

Sor

ting

Hub

s/

Intra

Circ

le

Hub

s

Num

ber

3.00

40

30

20

15

10

40

10

0.0

3.0

40

Per

form

ance

m

onito

ring

of

AM

PC

Del

hi

and

Kol

kata

in

term

s of

mai

l pr

oces

sed

on

LSM

/MM

S

(Dai

ly

Ave

rage

)

Num

ber

in la

kh

1.00

10

9

8

5.

1228

7 10

0.0

1.0

5.12

287

Land

rela

ted

issu

e fo

r A

MP

Cs

at 0

3 lo

catio

ns i.

e.

Che

nnai

, M

umba

i and

H

yder

abad

Num

ber

2.00

3

2 1

1 80

.0

1.6

1

Col

lect

ion

of

addr

ess

data

an

d D

igiti

zatio

n of

P

IN

code

map

s of

hi

gh m

ail

volu

me

gene

ratin

g 20

ci

ties

Num

ber

1.00

20

15

14

12

10

0

0.0

0.0

0

124


125124


nnex

ure 4

Perf

orm

ance

Eva

luat

ion

Rep

ort 2

013-20

14

31

Obj

ectiv

e W

eigh

t A

ctio

n Su

cces

s In

dica

tor

Uni

t W

eigh

t T

arge

t/Cri

teri

a V

alue

Ach

ieve

m

ent

Perf

orm

ance

Exc

elle

nt

Ver

y G

ood

Goo

d Fa

ir

Poor

R

aw

Scor

e W

eigh

ted

Scor

e

As

appr

oved

by

HPC

10

0%

90%

80

%

70%

60

%

2. P

rovi

de

best

in c

lass

cu

stom

er

serv

ice

19.0

0 E

nhan

ce

qual

ity o

f se

rvic

es –

C

over

age

in

18,0

00

com

pute

rized

po

st o

ffice

s un

der P

roje

ct

Arro

w in

cor

e ar

eas

& IT

&

HR

Trac

king

of

Spe

ed P

ost

Arti

cles

(Onl

ine

avai

labi

lity

of

book

ing

and

deliv

ery

data

of

spee

d po

st

artic

les.

% fo

r de

liver

ed a

rticl

es

Aga

inst

num

ber

or b

ooke

d ar

ticle

s)

%

1.00

90

80

70

60

93

100.

0 1.

0 93

Per

cent

age

of

regi

ster

ed

Mai

ls d

eliv

ered

on

the

day

of

rece

ipt i

n P

roje

ct A

rrow

O

ffice

s

%

2.00

90

85

80

75

70

87

.87

95.7

4 1.

91

87.8

7

% o

f mon

ey

orde

rs

deliv

ered

on

the

day

of

rece

ipt i

n P

roje

ct A

rrow

of

fices

%

2.00

90

85

80

75

70

92

.02

100.

0 2.

0 92

.02

% o

f acc

ount

s di

gitiz

ed in

P

roje

ct A

rrow

O

ffice

s

%

1.00

95

90

85

80

75

97

.87

100.

0 1.

0 97

.87

% o

f mon

ey

orde

rs b

ooke

d el

ectro

nica

lly

in P

roje

ct

Arro

w O

ffice

s

%

1.00

95

93

90

85

80

95

.71

100.

0 1.

0 95

.71

% o

f Spe

ed

Pos

t arti

cles

ca

ptur

ed o

n th

e ne

t

%

2.00

95

93

91

90

85

97

10

0.0

2.0

97

Cov

erag

e of

ad

ditio

nal

com

pute

rized

po

st o

ffice

s un

der P

roje

ct

Arro

w fo

r cor

e ac

tiviti

es,

incl

udin

g IT

&

HR

Num

ber

4.00

30

00

2500

20

00

1800

15

00

3054

10

0.0

4.0

3054

125


125124


Ann

exur

e 4

Perf

orm

ance

Eva

luat

ion

Rep

ort 2

013-20

14

32

Obj

ectiv

e W

eigh

t A

ctio

n Su

cces

s In

dica

tor

Uni

t W

eigh

t T

arge

t/Cri

teri

a V

alue

Ach

ieve

m

ent

Perf

orm

ance

Exc

elle

nt

Ver

y G

ood

Goo

d Fa

ir

Poor

R

aw

Scor

e W

eigh

ted

Scor

e

As

appr

oved

by

HPC

10

0%

90%

80

%

70%

60

%

Cov

erag

e of

11

0 po

st

offic

es u

nder

P

roje

ct A

rrow

fo

r Loo

k &

Fee

l

Num

ber

3.00

11

0 10

0 90

80

70

10

0 90

.0

2.7

100

Ext

erna

l pe

rform

ance

au

dit o

f 500

po

st o

ffice

s al

read

y co

vere

d un

der

Pro

ject

Arr

ow

Num

ber

1.00

50

0 40

0 30

0 20

0 10

0 0

0.0

0.0

0

Inte

rnat

iona

l P

arce

l Arti

cles

ca

ptur

ed o

n th

e ne

t in

the

o/o

Exc

hang

e

%

2.00

95

90

85

80

75

10

0 10

0.0

2.0

100

3. Im

prov

ing

the

reac

h of

po

stal

se

rvic

e

6.00

E

asy

acce

ss to

P

osta

l ser

vice

s an

d im

prov

emen

t of

in

frast

ruct

ure

faci

litie

s to

ru

ral B

Os

Ope

ning

Fr

anch

isee

O

utle

ts in

ur

ban

area

s

Num

ber

of

offic

es

1.00

20

0 18

0 16

0 14

0 12

0 20

0 10

0.0

1.0

200

Pro

visi

on fo

r In

frast

ruct

ural

eq

uipm

ents

for

ED

BO

s

Num

ber

of

offic

es

3.00

10

000

9000

80

00

7000

60

00

1008

0 10

0.0

3.0

1008

0

Pro

cure

men

t of

RM

FM

Num

ber

2.00

37

0 35

0 30

5 30

0 27

5 28

1 62

.4

1.25

28

1

4. D

evel

op

Fina

ncia

l S

ervi

ces

14.0

0 In

crea

se in

P

LI/R

PLI

co

vera

ge

Incr

ease

in

prem

ium

in

com

e of

P

osta

l Life

In

sura

nce

over

th

e pr

evio

us

year

%

2.00

10

9

8 7

6 16

.43

100.

0 2.

0 16

.43

Incr

ease

in

prem

ium

in

com

e of

R

ural

Pos

tal

Life

Insu

ranc

e ov

er th

e pr

evio

us y

ear

%

2.00

10

9

8 7

6 9.

6 96

.0

1.92

9.

6

Con

duct

ing

of

wor

ksho

ps

cove

ring

all

circ

les

Num

ber

1.00

22

20

18

16

16

55

10

0.0

1.0

55

126


127126


nnex

ure 4

Perf

orm

ance

Eva

luat

ion

Rep

ort 2

013-20

14

33

Obj

ectiv

e W

eigh

t A

ctio

n Su

cces

s In

dica

tor

Uni

t W

eigh

t T

arge

t/Cri

teri

a V

alue

Ach

ieve

m

ent

Perf

orm

ance

Exc

elle

nt

Ver

y G

ood

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d Fa

ir

Poor

R

aw

Scor

e W

eigh

ted

Scor

e

As

appr

oved

by

HPC

10

0%

90%

80

%

70%

60

%

Exp

ansi

on o

f IM

TS lo

catio

ns

Inst

alla

tion

of

IMTS

sof

twar

e in

loca

tions

-N

umbe

r of

Pos

t offi

ces

whe

re fa

cilit

y w

ill b

e av

aila

ble

Num

ber

2.00

10

00

900

800

700

600

4478

10

0.0

2.0

4478

Impl

emen

tatio

n of

Acc

rual

Bas

ed

Acc

ount

ing

Iden

tific

atio

n of

H

eads

of

A

ccou

nts,

as

sets

, lia

bilit

ies,

in

com

e &

ex

pend

iture

%

3.00

10

0 95

90

85

80

98

.75

97.5

2.

92

98.7

5

Incr

ease

d m

obili

zatio

n of

fu

nds

thro

ugh

smal

l sav

ings

sc

hem

es

Num

ber o

f A

ccou

nts

in a

ll sc

hem

es

Num

ber

4.00

85

0000

0 81

0000

0 79

0000

0 77

0000

0 75

0000

0 20

5000

00

100.

0 4.

0 20

5000

00

5. G

row

in

exis

ting

Bus

ines

s an

d ne

w

Bus

ines

s

9.00

Id

entif

ying

cu

stom

er

need

s

Num

ber o

f su

rvey

s fo

r de

term

inin

g A

nnua

l %

mar

ket s

hare

of

Pos

t in

busi

ness

pr

oduc

ts a

nd

serv

ices

Num

ber

3.00

12

10

8

6 5

11

95.0

2.

85

11

Gro

wth

of

busi

ness

R

even

ue

grow

th o

f S

peed

Pos

t

%

3.00

20

15

10

8

5 9

75.0

2.

25

9

% In

crea

se in

tra

ffic

for

inte

rnat

iona

l po

stal

par

cels

%

1.00

5

4.5

4 3.

5 3

-12.

34

0.0

0.0

-12.

34

Gro

wth

of

Bus

ines

s in

ex

istin

g an

d ne

w p

rodu

cts

&

Ser

vice

s

% o

f ove

rall

Rev

enue

G

row

th

%

2.00

10

8

7 5

8

90.0

1.

8 8

127


127126


Ann

exur

e 4

Perf

orm

ance

Eva

luat

ion

Rep

ort 2

013-20

14

34

Obj

ectiv

e W

eigh

t A

ctio

n Su

cces

s In

dica

tor

Uni

t W

eigh

t T

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t/Cri

teri

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Ach

ieve

m

ent

Perf

orm

ance

Exc

elle

nt

Ver

y G

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d Fa

ir

Poor

R

aw

Scor

e W

eigh

ted

Scor

e

As

appr

oved

by

HPC

10

0%

90%

80

%

70%

60

%

6. D

evel

op

Pro

fess

iona

l w

orkf

orce

8.00

E

xpan

sion

of

train

ing

faci

litie

s

Incr

ease

in

train

ing

capa

city

Num

ber

of n

odes

ad

ded

1.00

30

0 27

0 24

0 21

0 15

0 15

4 60

.67

0.61

15

4

Cap

acity

B

uild

ing

D

evel

opm

ent

Pro

gram

mes

N

umbe

r of

Sta

ff 1.

00

100

90

80

70

50

85

85.0

0.

85

85

Mid

Car

eer

Trai

ning

P

rogr

amm

es

Num

ber

of S

taff

1.00

30

000

2700

0 24

000

2100

0 15

000

3988

4 10

0.0

1.0

3988

4

Trai

ning

of

Gra

min

Dak

S

ewak

s (G

DS

)

Num

ber

of S

taff

1.00

25

000

2250

0 20

000

1750

0 12

500

2623

8 10

0.0

1.0

2623

8

Pre

para

tion

of

com

preh

ensi

ve

train

ing

plan

Fina

lisat

ion

of

plan

D

ate

2.00

31

/08/

2013

30/

09/2

013

31/1

0/20

13

30/1

1/20

13

31/1

2/20

13

22/0

8/20

13

100.

0 2.

0 22

/08/

2013

Inte

rnal

E

valu

atio

n of

Tr

aini

ng

Pro

gram

mes

Stu

dy R

epor

t of

Tra

inin

g C

ondu

cted

Dat

e 2.

00

31/1

2/20

13 2

0/01

/201

4 10

/02/

2014

02

/03/

2014

22

/03/

2014

30

/12/

2013

10

0.0

2.0

30/1

2/20

13

7. D

raft

Nat

iona

l P

osta

l P

olic

y

2.00

Fi

nalis

atio

n of

dr

aft N

atio

nal

Pos

tal P

olic

y

App

rova

l of

Nat

iona

l Pos

tal

Pol

icy

Dat

e 1.

00

30/1

1/20

13 1

5/12

/201

3 31

/12/

2013

15

/01/

2014

31

/01/

2014

NA

N

A

Sub

mis

sion

of

Cab

inet

no

te fo

r New

In

dian

Pos

tal

Ser

vice

Bill

Dat

e 1.

00

31/0

1/20

14 1

5/02

/201

4 28

/02/

2014

15

/03/

2014

31

/03/

2014

NA

N

A

*

Effi

cien

t Fu

nctio

ning

of

the

RFD

S

yste

m

3.00

Ti

mel

y su

bmis

sion

of

Dra

ft R

FD

2014

-15

for

App

rova

l

On-

time

subm

issi

on

Dat

e 2.

00

05/0

3/20

14 0

6/03

/201

4 07

/03/

2014

08

/03/

2014

11

/03/

2014

05

/03/

2014

10

0.0

2.0

05/0

3/20

14

Tim

ely

subm

issi

on o

f R

esul

ts fo

r 20

12-1

3

On-

time

subm

issi

on

Dat

e 1.

00

01/0

5/20

13 0

2/05

/201

3 03

/05/

2013

06

/05/

2013

07

/05/

2013

30

/04/

2013

10

0.0

2.0

30/0

4/20

13

128


129128


Ann

exur

e 4

Perf

orm

ance

Eva

luat

ion

Rep

ort 2

013-20

14

35

Obj

ectiv

e W

eigh

t A

ctio

n Su

cces

s In

dica

tor

Uni

t W

eigh

t T

arge

t/Cri

teri

a V

alue

Ach

ieve

m

ent

Perf

orm

ance

Exc

elle

nt

Ver

y G

ood

Goo

d Fa

ir

Poor

R

aw

Scor

e W

eigh

ted

Scor

e

As

appr

oved

by

HPC

10

0%

90%

80

%

70%

60

%

* Tran

spar

ency

/ Ser

vice

de

liver

y M

inis

try/

Dep

artm

ent

3.00

In

depe

nden

t A

udit

of

impl

emen

tatio

n of

Citi

zens

’/ C

lient

s’ C

har

ter

(CC

C)

% o

f im

plem

enta

tion

%

2.00

10

0 90

80

70

60

10

0 10

0.0

2.0

0

Inde

pend

ent

Aud

it of

im

plem

enta

tion

of P

ublic

G

rieva

nce

Red

ress

al

Sys

tem

% o

f im

plem

enta

tion

%

1.00

10

0 90

80

70

60

61

.99

61.9

9 0.

62

0

*

Adm

inis

trativ

e R

efor

ms

6.00

Im

plem

ent

miti

gatin

g st

rate

gies

for

redu

cing

po

tent

ial r

isk

of

corr

uptio

n

% o

f im

plem

enta

tion

%

1.00

10

0 95

90

85

80

10

0 10

0.0

1.0

100

Impl

emen

t IS

O

9001

as

per

the

appr

oved

ac

tion

plan

% o

f im

plem

enta

tion

%

2.00

10

0 95

90

85

80

0

0.0

0.0

0

Iden

tify,

des

ign

and

Impl

emen

t m

ajor

in

nova

tions

Tim

ely

subm

issi

on o

f A

ctio

n P

lan

for

enab

ling

inno

vatio

n

Dat

e 2.

00

15/0

5/20

14 1

6/05

/201

4 19

/05/

2014

20

/05/

2014

21

/05/

2014

15

/05/

2014

10

0.0

2.0

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5/20

14

Iden

tific

atio

n of

co

re a

nd n

on-

core

act

iviti

es

of th

e M

inis

try/

Dep

artm

ent a

s pe

r 2nd

AR

C

reco

mm

enda

tions

Tim

ely

subm

issi

on

Dat

e 1.

00

24/0

3/20

14 2

5/03

/201

4 26

/03/

2014

27

/03/

2014

28

/03/

2014

01

/10/

2013

10

0.0

1.0

01/1

0/20

13

* Im

prov

ing

Inte

rnal

E

ffici

ency

/Res

pons

iven

ess

2.00

U

pdat

e de

partm

enta

l st

rate

gy to

al

ign

with

12th

P

lan

prio

ritie

s

Tim

ely

upda

tion

of th

e st

rate

gy

Dat

e 2.

00

10/0

9/20

13 1

7/09

/201

3 24

/09/

2013

01

/10/

2013

08

/10/

2013

30

/09/

2013

71

.43

1.43

30

/09/

2013

129


129128


nnex

ure 4

Perf

orm

ance

Eva

luat

ion

Rep

ort 2

013-20

14

36

Obj

ectiv

e W

eigh

t A

ctio

n Su

cces

s In

dica

tor

Uni

t W

eigh

t T

arge

t/Cri

teri

a V

alue

Ach

ieve

m

ent

Perf

orm

ance

Exc

elle

nt

Ver

y G

ood

Goo

d Fa

ir

Poor

R

aw

Scor

e W

eigh

ted

Scor

e

As

appr

oved

by

HPC

10

0%

90%

80

%

70%

60

%

*Ens

urin

g co

mpl

ianc

e to

th

e Fi

nanc

ial

Acc

ount

abili

ty

Fram

ewor

k

1.00

Ti

mel

y su

bmis

sion

of

ATN

s on

Aud

it pa

ras

of C

&A

G

Per

cent

age

of

ATN

s su

bmitt

ed

with

in d

ue d

ate

(4 m

onth

s)

from

dat

e of

pr

esen

tatio

n of

R

epor

t to

Par

liam

ent b

y C

AG

dur

ing

the

year

%

0.25

10

0 90

80

70

60

10

0 10

0.0

0.25

10

0

Tim

ely

subm

issi

on o

f A

TRs

to th

e P

AC

Sec

tt. o

n P

AC

Rep

orts

Per

cent

age

of

ATR

S

subm

itted

w

ithin

due

dat

e (6

mon

ths)

fro

m d

ate

of

pres

enta

tion

of

Rep

ort t

o P

arlia

men

t by

PA

C d

urin

g th

e ye

ar

%

0.25

10

0 90

80

70

60

0

0.0

0.0

0

Ear

ly d

ispo

sal

of p

endi

ng

ATN

s on

Aud

it P

aras

of C

&A

G

Rep

orts

pr

esen

ted

to

Par

liam

ent

befo

re

31.3

.201

3.

Per

cent

age

of

outs

tand

ing

ATN

s di

spos

ed

off d

urin

g th

e ye

ar.

%

0.25

10

0 90

80

70

60

77

77

.0

0.19

77

Ear

ly d

ispo

sal

of p

endi

ng

ATR

s on

PA

C

Rep

orts

pr

esen

ted

to

Par

liam

ent

befo

re

31.3

.201

3

Per

cent

age

of

outs

tand

ing

A

TRS

di

spos

ed o

ff du

ring

the

year

.

%

0.25

10

0 90

80

70

60

10

0 10

0.0

0.25

10

0

*

Man

dato

ry O

bjec

tive

(s)

Tot

al C

ompo

site

Sco

re :

79.0

5

PM

D C

ompo

site

:

77

.90

79.05

77.90

130


131130

131


131130

APPENDIX OTHER STATISTICAL

TABLES

132


13313238

ANNUAL REPORT 2014-15

*Estimated

TABLE- 20 POSTAL NETWORK AT A GLANCE IN COUNTRIES AS ON 31.03.2014

(in number) 1 Postal Circle 22

2 Postal Region 47

3 Postal Division 446

4 Circle Stamp Depot 17

5 Postal Store Depot 46

6 Railway Mail Service Division 69

7 Postal Training Centre 6

8 Post Office 154882

9 Rural Post Office 139182

10 Urban Post Office 15700

11 General Post Office 21

12 Head Post Office 810

13 Sub Post Office 24683

14 Gramin Dak Sewak Post Office 129389

15 Delivery Post Office 146910

16 Night Post Office 155

17 Sorting Hub 89

18 Countries covered under International Speed Post (Merchandise & documents - both) 75

19 Countries covered under International Speed Post (documents only) 24

20 Average person served per Post Office* 8221

21 Average rural person served per rural Post Office* 6193

22 Average urban person served per urban Post Office* 26198

23 Average Area served per Post Office (in Sq. Km.) 21.22

38


*Estimated

TABLE- 20 POSTAL NETWORK AT A GLANCE IN COUNTRIES AS ON 31.03.2014

(in number) 1 Postal Circle 22

2 Postal Region 47

3 Postal Division 446

4 Circle Stamp Depot 17

5 Postal Store Depot 46

6 Railway Mail Service Division 69

7 Postal Training Centre 6

8 Post Office 154882

9 Rural Post Office 139182

10 Urban Post Office 15700

11 General Post Office 21

12 Head Post Office 810

13 Sub Post Office 24683

14 Gramin Dak Sewak Post Office 129389

15 Delivery Post Office 146910

16 Night Post Office 155

17 Sorting Hub 89

18 Countries covered under International Speed Post (Merchandise & documents - both) 75

19 Countries covered under International Speed Post (documents only) 24

20 Average person served per Post Office* 8221

21 Average rural person served per rural Post Office* 6193

22 Average urban person served per urban Post Office* 26198

23 Average Area served per Post Office (in Sq. Km.) 21.22

133


133132 39


TABLE - 21 REGISTERED AND UNREGISTERED MAIL TRAFFIC DURING 2013-14

(number in thousand) Circle Registered Traffic Unregistered Traffic Total

Andhra Pradesh 14093 502301 516394

Assam 5318 76863 82181

Bihar 4482 75746 80228

Chhatisgarh 2465 51917 54382

Delhi 10215 193177 203392

Gujarat 8308 502854 511162

Haryana 3110 97524 100634

Himachal Pradesh 2083 52692 54775

Jammu & Kashmir 685 22899 23584

Jharkhand 3412 34428 37840

Karnataka 11268 417251 428519

Kerala 12525 443444 455969

Madhya Pradesh 4746 239086 243832

Maharashtra 32178 993303 1025481

North East 2518 53491 56009

Odisha 4983 80407 85390

Punjab 6227 170631 176858

Rajasthan 10034 287017 297051

Tamil Nadu 20744 619635 640379

Uttar Pradesh 18427 371885 390312

Uttarakhand 2920 40221 43141

West Bengal 20070 181188 201258

Total 200811 5507960 5708771

134


135134 40


TABLE - 22 ARTICLE-WISE MAIL TRAFFIC DURING 2012-2013 AND 2013-2014

(Registered, Unregistered and Premium Products) (number in million)

Article 2012-2013 2013-2014

1. Postcards * 1145.44 1136.70

2. Letters

Speed Posts 449.94 369.86

Registered Letters 156.63 175.02

Insured Letters 0.79 0.78

Value Payable Letters 3.53 4.81

Unregistered Letters # 2888.40 2961.71

Total Letter Mail 3499.29 3512.18

3. Registered Newspapers 478.32 490.14

4. Parcels

Express Parcel Posts 9.85 9.62

Registered Parcels 9.23 9.75

Insured Parcels 0.93 0.93

Value Payable Parcels 2.30 2.23

Unregistered Parcels 71.24 72.36

Total Parcel Mail 93.55 94.89

5. Packets

Registered Packets 3.86 4.72

Value Payable Packets 2.00 2.57

Unregistered Packets 832.94 847.05

Total Packet Mail 838.80 854.34

Grand Total (1 to 5) 6055.40 6088.25

* Include acknowledgements. # Include letter cards and insufficiently paid letters.

40


TABLE - 22 ARTICLE-WISE MAIL TRAFFIC DURING 2012-2013 AND 2013-2014

(Registered, Unregistered and Premium Products) (number in million)

Article 2012-2013 2013-2014

1. Postcards * 1145.44 1136.70

2. Letters

Speed Posts 449.94 369.86

Registered Letters 156.63 175.02

Insured Letters 0.79 0.78

Value Payable Letters 3.53 4.81

Unregistered Letters # 2888.40 2961.71

Total Letter Mail 3499.29 3512.18

3. Registered Newspapers 478.32 490.14

4. Parcels

Express Parcel Posts 9.85 9.62

Registered Parcels 9.23 9.75

Insured Parcels 0.93 0.93

Value Payable Parcels 2.30 2.23

Unregistered Parcels 71.24 72.36

Total Parcel Mail 93.55 94.89

5. Packets

Registered Packets 3.86 4.72

Value Payable Packets 2.00 2.57

Unregistered Packets 832.94 847.05

Total Packet Mail 838.80 854.34

Grand Total (1 to 5) 6055.40 6088.25

* Include acknowledgements. # Include letter cards and insufficiently paid letters.

135


135134 41


TABLE - 23 PERFORMANCE OF DEPARTMENT OF POSTS UNDER MGNREGA DURING

2012-2013 AND 2013-2014

Circle MGNREGA Accounts upto 31st March of the year *

(in number) Amount Disbursed during the year

(`` in million)

2012-2013 2013-2014 2012-2013 2013-2014

Andhra Pradesh 14161206 19446820 13817.93 12967.89

Assam 1818424 1991237 2031.60 1515.93

Bihar 6592144 6652763 41013.65 48986.27

Chhattisgarh 5050479 5370310 8723.12 9097.53

Delhi NA NA NA NA

Gujarat 2287199 2421345 2419.31 4369.84

Haryana 68990 69345 115.86 108.38

Himachal Pradesh 92963 100381 215.44 195.89

Jammu & Kashmir NA NA NA NA

Jharkhand 3605990 3685311 6017.23 4939.41

Karnataka 1796130 1844643 1687.59 181.10

Kerala 247744 296437 1272.81 1296.36

Madhya Pradesh 1935955 2012434 3419.92 3824.61

Maharashtra 3128984 3438230 9943.92 3983.91

North East 647762 667670 1671.55 1301.35

Odisha 2107065 1928007 3573.11 2041.39

Punjab 226752 240730 205.34 172.74

Rajasthan 6649826 6721234 9826.37 7439.97

Tamil Nadu 35758 36932 0.00 0.00

Uttar Pradesh 450354 447566 351.25 197.93

Uttarakhand 276239 288145 422.01 489.01

West Bengal 6293350 6576217 13413.20 10924.26

All India 57473314 64235757 120141.21 114033.77

MGNREGA: Mahatma Gandhi National Rural Employment Guarantee Act.

MGNREGA Accounts include both live and silent MGNREGS accounts.

41



2012-2013 AND 2013-2014



(`` in million)

2012-2013 2013-2014 2012-2013 2013-2014

Andhra Pradesh 14161206 19446820 13817.93 12967.89

Assam 1818424 1991237 2031.60 1515.93

Bihar 6592144 6652763 41013.65 48986.27

Chhattisgarh 5050479 5370310 8723.12 9097.53

Delhi NA NA NA NA

Gujarat 2287199 2421345 2419.31 4369.84

Haryana 68990 69345 115.86 108.38



Jharkhand 3605990 3685311 6017.23 4939.41

Karnataka 1796130 1844643 1687.59 181.10

Kerala 247744 296437 1272.81 1296.36

Madhya Pradesh 1935955 2012434 3419.92 3824.61

Maharashtra 3128984 3438230 9943.92 3983.91

North East 647762 667670 1671.55 1301.35

Odisha 2107065 1928007 3573.11 2041.39

Punjab 226752 240730 205.34 172.74

Rajasthan 6649826 6721234 9826.37 7439.97

Tamil Nadu 35758 36932 0.00 0.00

Uttar Pradesh 450354 447566 351.25 197.93

Uttarakhand 276239 288145 422.01 489.01

West Bengal 6293350 6576217 13413.20 10924.26

All India 57473314 64235757 120141.21 114033.77



41



2012-2013 AND 2013-2014



(`` in million)

2012-2013 2013-2014 2012-2013 2013-2014

Andhra Pradesh 14161206 19446820 13817.93 12967.89

Assam 1818424 1991237 2031.60 1515.93

Bihar 6592144 6652763 41013.65 48986.27

Chhattisgarh 5050479 5370310 8723.12 9097.53

Delhi NA NA NA NA

Gujarat 2287199 2421345 2419.31 4369.84

Haryana 68990 69345 115.86 108.38



Jharkhand 3605990 3685311 6017.23 4939.41

Karnataka 1796130 1844643 1687.59 181.10

Kerala 247744 296437 1272.81 1296.36

Madhya Pradesh 1935955 2012434 3419.92 3824.61

Maharashtra 3128984 3438230 9943.92 3983.91

North East 647762 667670 1671.55 1301.35

Odisha 2107065 1928007 3573.11 2041.39

Punjab 226752 240730 205.34 172.74

Rajasthan 6649826 6721234 9826.37 7439.97

Tamil Nadu 35758 36932 0.00 0.00

Uttar Pradesh 450354 447566 351.25 197.93

Uttarakhand 276239 288145 422.01 489.01

West Bengal 6293350 6576217 13413.20 10924.26

All India 57473314 64235757 120141.21 114033.77



(` in million)2012-2013 2013-2014 2012-2013 2013-2014

136


13713642


TABLE- 24

INLAND MONEy ORDERS ISSUED DURING 2013-2014 * Circle Number

(in million) Value

(`` in million) Commission (`` in million)

Andhra Pradesh 0.52 1476.86 59.37

Assam 0.10 431.07 18.21

Bihar 0.28 808.72 24.99

Chhattisgarh 0.28 458.65 17.83

Delhi 0.48 859.74 40.97

Gujarat 2.50 3432.05 166.56

Haryana 0.33 519.51 23.29

Himachal Pradesh 1.09 1818.56 86.85

Jammu & Kashmir 0.18 260.56 12.78

Jharkhand 0.13 304.85 13.95

Karnataka 24.63 18043.48 896.19

Kerala 1.82 21279.98 1066.49

Madhya Pradesh 0.51 732.25 32.70

Maharashtra 3.08 4531.18 205.37

North East 0.31 230.76 11.14

Odisha 0.36 671.13 27.57

Punjab 0.88 901.14 36.97

Rajasthan 30.31 25526.27 1244.56

Tamil Nadu 39.43 35292.44 1748.89

Uttar Pradesh 0.58 1971.12 61.08

Uttarakhand 0.15 380.70 17.59

West Bengal 1.10 2200.77 91.76

Base Post Office 0.09 276.12 14.28

Total 109.14 122407.91 5919.34

* This includes Telegraphic Money Orders.

(` in million) (` in million)

137


137136 43


TABLE - 25

INDIAN POSTAL ORDERS SOLD DURING 2013-2014 Circle Numbers

(in million) Value

(`` in million) Commission (`` in million)

Andhra Pradesh 0.90 51.29 4.91

Assam 0.63 17.29 4.49

Bihar 10.15 211.09 24.33

Chhatisgarh 0.66 30.69 2.99

Delhi 1.02 46.05 4.03

Gujarat 0.21 18.72 1.85

Haryana 1.29 52.25 4.89

Himachal Pradesh 0.74 30.58 3.05

Jammu & Kashmir 0.11 5.10 0.51

Jharkhand 1.30 18.40 4.83

Karnataka 1.37 49.63 4.82

Kerala 0.24 10.00 1.09

Madhya Pradesh 0.98 51.02 4.20

Maharashtra 1.22 73.05 7.70

North East 0.21 2.94 0.29

Odisha 1.32 45.48 5.31

Punjab 0.70 34.84 2.94

Rajasthan 4.55 184.55 16.60

Tamil Nadu 0.46 18.50 1.89

Uttar Pradesh 6.74 243.52 23.72

Uttarakhand 0.31 9.65 0.94

West Bengal 2.81 207.61 20.95

Base Post Office 0.04 1.71 0.17

Total 37.96 1413.96 146.50

(` in million) (` in million)

138


139138


44

TABL

E - 2

6 AC

COUN

TS O

F SA

VING

S SC

HEM

ES A

S O

N 31

.03.

2014

(in

num

ber)

Circ

le

Savi

ngs

Ba

nk

Recu

rrin

g D

epos

it Ti

me

De

posi

t Fi

xed

Depo

sit

Cum

ulat

ive

Tim

e De

posi

ts

Publ

ic

Prov

iden

t Fu

nd

Mon

thly

In

com

e Sc

hem

e

Natio

nal

Savi

ng

Sche

me

87

Natio

nal

Savi

ng

Sche

me

92

Seni

or

Citiz

en

Mah

ila

Sam

ridhi

yo

jana

Mah

atm

a G

andh

i Na

tona

l Rur

al

Empl

oym

ent

Gua

rant

ee

Act *

Tota

l

Andh

ra P

rade

sh

7417

893

1140

9044

40

9032

0

2567

1 93

277

1223

751

1150

3 30

86

4795

9 55

13

2396

0628

44

6073

57

Assa

m

3633

960

1610

556

1654

04

0 10

84

4094

4 37

8180

22

52

335

4284

0

1346

345

7183

344

Biha

r

11

2835

45

3164

098

1351

151

0 68

8 48

189

1114

883

2299

20

2 26

382

30

6651

595

2364

3062

Chh

atis

garh

27

0215

9 74

1621

62

343

0 13

03

3337

3 13

5326

17

29

94

6358

0

5315

702

9000

008

Del

hi

1243

770

6256

35

1343

08

2 10

069

2206

67

6011

63

2708

1 11

01

8552

1 20

94

0 29

5141

1

Guj

arat

56

1239

6 50

2515

5 14

9480

7 0

1495

2 22

9499

22

4138

1 33

117

273

1138

65

5139

5 22

4031

8 17

0571

58

Har

yana

25

0777

1 20

0623

2 12

6931

5 0

8387

9 96

371

4786

70

1128

0 36

3 25

916

1296

79

6692

1 66

7639

7

Him

acha

l Pra

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17

9198

1 20

8601

7 42

4506

22

46

15

2197

9 20

1662

16

27

79

5289

32

97

381

4635

190

Jam

mu

& Ka

shm

ir 99

7699

29

4968

24

2546

0

5676

73

71

1004

72

1547

61

27

86

2126

2 40

31

1678

419

Jhar

khan

d 37

3057

8 11

8489

3 29

7833

0

1877

39

027

4151

83

3788

0

1653

5 0

3667

545

9357

259

Karn

atak

a 92

9271

9 62

1540

9 28

8228

4

8377

10

0105

66

8980

16

315

1729

58

834

0 63

8384

17

2890

84

Kera

la

5806

007

5551

154

2138

17

298

5735

18

215

4812

52

5742

20

94

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3 3

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73

1237

2723

Mad

hya

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esh

1016

6231

10

1662

13

6347

04

59

1053

3 54

394

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76

7612

34

6 26

275

1108

431

1880

985

2472

2959

Mah

aras

htra

66

7185

0 21

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24

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911

0 20

705

4661

69

2191

683

7745

7 23

37

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17

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0 32

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Nor

th E

ast

1209

547

6594

60

4512

0 4

1447

57

33

6105

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1 21

81

1953

0 65

9141

26

6425

0

Odi

sha

6512

269

3115

139

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57

0 14

370

1856

9 47

7080

50

20

341

1373

8 23

455

1755

076

1226

7214

Punj

ab

2326

945

1503

603

7571

62

127

1365

6 17

8817

82

7854

15

289

725

5032

5 31

768

2408

71

5947

142

Raj

asth

an

9338

007

4829

050

4388

18

0 46

45

2153

83

8802

58

8176

84

1 33

723

1605

60

3565

219

1947

4680

Tam

ilnad

u 12

2401

43

9865

707

5688

82

0 72

70

1397

08

8788

04

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4 56

87

8169

9 17

668

0 23

8235

02

Utta

r Pra

desh

14

6194

75

1270

6506

15

8210

1 0

2391

6 17

8346

19

7610

0 19

658

532

1135

46

3690

98

3719

79

3196

1257

Utta

rakh

and

3066

536

1476

941

2725

59

0 88

87

3033

2 17

6032

28

90

193

1121

5 69

03

1836

17

5236

105

Wes

t Ben

gal

1102

6054

43

2270

9 17

2385

4 0

0 16

0635

58

0979

8 13

25

3637

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9596

0

6574

745

2983

5089

Base

Pos

t Offi

ce

3041

35

4073

19

2762

0

91

1471

4 30

438

374

28

475

0 0

7603

36

Tota

l 13

3501

670

1105

9955

3 14

2463

20

516

2694

46

2411

817

2201

7179

27

4928

56

941

1067

752

2000

651

6268

9394

34

9136

167

* Inc

ludi

ng o

f bot

h M

GN

EGA

(with

Bal

ance

) and

MG

NR

EGA

(Zer

o Ba

lanc

e)

139


139138


45

TABL

E - 2

7 O

UTST

ANDI

NG B

ALAN

CE O

F SA

VING

S SC

HEM

ES A

S O

N 31

.03.

2014

(`

in m

illio

n)

Circ

le

Savi

ngs

Bank

Re

curri

ng

Depo

sit

Tim

e De

posi

t Fi

xed

Depo

sit

Cum

ulat

ive

Ti

me

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sits

Pu

blic

Pr

ovid

ent F

und

Mon

thly

In

com

e Sc

hem

e

Natio

nal

Savi

ng

Sch

eme

87

Natio

nal

Savi

ng

Sche

me

92

Seni

or C

itize

n To

tal

Andh

ra P

rade

sh

1761

5.80

44

363.

40

1800

7.30

4.

40

2.80

14

200.

10

1157

49.2

0 10

75.0

0 (-)

44.

70

1419

7.90

22

5171

.20

Assa

m

1060

8.70

12

889.

20

(-) 6

78.9

0 0.

00

4.20

57

09.6

0 27

321.

80

137.

00

(-) 6

1.10

11

50.8

0 57

081.

30

Biha

r 23

084.

10

2724

5.90

46

711.

50

(-) 0

.60

12.1

0 67

31.4

0 71

416.

40

9489

.80

2236

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1448

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1883

75.2

0

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tisga

rh

7064

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1622

9.70

45

46.0

0 (-)

0.7

0 (-)

35.

00

5479

.00

1903

8.20

48

9.50

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93.

60

2510

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5522

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i 16

359.

30

2709

8.80

10

212.

50

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2.50

(-)

14.

00

7524

9.80

83

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40

1878

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30

3105

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24

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40

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50

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0 59

373.

10

1827

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0 38

77.4

0 (-)

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9.90

23

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70

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0

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ana

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31

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90

1254

0.00

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00

(-) 5

5.30

17

831.

30

3707

6.70

75

2.50

3.

80

7223

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1186

17.2

0

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acha

l Pra

desh

10

477.

50

2496

7.50

85

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0 0.

00

5.00

50

52.8

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00

112.

70

4.20

17

37.4

0 72

701.

00

Jam

mu

& Ka

shm

ir 37

84.5

0 47

82.6

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02.7

0 0.

00

32.8

0 12

99.8

0 80

26.5

0 (-)

58.

90

108.

90

1463

.50

2854

2.40

Jhar

khan

d (-)

216

0.80

61

13.1

0 11

871.

20

0.00

17

.70

658.

50

5163

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20

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53.7

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70

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a 20

962.

30

3991

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0 0.

00

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80

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90

1764

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0

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la

9218

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6237

0.80

21

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0 0.

10

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4414

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2693

0.50

47

1.00

5.

50

3674

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0

Mad

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esh

3176

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36

962.

90

5696

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8.30

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11.

60

9913

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4319

1.80

45

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151

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4742

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0

Mah

aras

htra

29

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40

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24

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10

0.10

9.

30

6392

5.70

29

4651

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3.70

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152

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2181

8.70

50

6488

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Eas

t 45

49.4

0 81

44.4

0 32

77.1

0 0.

00

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94

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10

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70

78.3

0 -2

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50

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sha

1584

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18

312.

00

8197

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0.90

(-)

14.

30

2954

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3309

8.40

26

0.90

(-)

125

.10

2012

.00

8053

9.30

Punj

ab

2144

5.80

36

069.

70

3366

9.60

0.

00

(-) 2

.60

4262

4.50

69

560.

40

1056

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902.

70

1281

5.10

21

8141

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Raja

stha

n 16

105.

50

5057

7.40

18

071.

50

0.10

11

.80

3261

7.40

63

106.

10

674.

80

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63.5

0 57

79.0

0 18

6780

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Tam

ilnad

u 26

099.

10

5337

0.80

16

723.

20

(-) 0

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0.00

28

858.

30

1101

73.8

0 28

09.0

0 29

4.30

18

048.

80

2563

77.2

0

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r Pra

desh

64

498.

60

9390

4.90

56

175.

00

(-) 1

8.70

(-)

19.

60

3441

2.90

17

3338

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1088

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659.

00

1134

2.40

43

5381

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Utta

rakh

and

1025

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18

041.

10

8084

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0.00

(-)

0.1

0 46

72.3

0 23

948.

90

(-) 8

4.00

(-)

98.

30

2807

.40

6762

6.50

Wes

t Ben

gal

5489

0.10

37

906.

20

6958

6.60

26

1.90

57

.80

2730

3.00

48

2516

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(-) 4

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838

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3412

9.50

70

5769

.90

Base

Pos

t Offi

ce

1089

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2895

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2161

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0.00

0.

40

697.

50

2608

.50

65.6

0 21

.40

216.

20

9756

.10

Tota

l 42

9590

.10

7415

08.1

0 40

7122

.00

242.

00

66.8

0 46

6076

.50

2020

836.

00

3898

9.80

25

05.0

0 22

4913

.60

4331

849.

90

140


141140


46

TABL

E -

28

DIST

RIBU

TIO

N O

F P

OST

OFF

ICES

AS

ON

31.0

3.20

14

(in

num

ber)

Circ

le

Depa

rtmen

tal P

ost O

ffice

G

ram

in D

ak S

ewak

Pos

t Offi

ce

Tota

l Pos

t Offi

ce

Head

Pos

t Offi

ce

Sub

Post

Offi

ce

Tota

l Su

b Po

st O

ffice

Br

anch

Pos

t Offi

ce

Tota

l

Rura

l Ur

ban

Tota

l Ru

ral

Urba

n To

tal

Rura

l Ur

ban

Tota

l Ru

ral

Urba

n To

tal

Rura

l Ur

ban

Tota

l Ru

ral

Urba

n To

tal

Rura

l Ur

ban

Tota

l

Andh

ra P

rade

sh

5 90

95

13

76

971

2347

13

81

1061

24

42

0 0

0 13

434

274

1370

8 13

434

274

1370

8 14

815

1335

16

150

Assa

m

0 19

19

39

0 21

7 60

7 39

0 23

6 62

6 0

0 0

3252

13

6 33

88

3252

13

6 33

88

3642

37

2 40

14

Biha

r 1

30

31

620

398

1018

62

1 42

8 10

49

0 0

0 79

70

45

8015

79

70

45

8015

85

91

473

9064

Chh

atisg

arh

0 10

10

99

23

6 33

5 99

24

6 34

5 0

0 0

2779

20

27

99

2779

20

27

99

2878

26

6 31

44

Del

hi

0 12

12

4

397

401

4 40

9 41

3 0

0 0

79

69

148

79

69

148

83

478

561

Guj

arat

0

34

34

643

659

1302

64

3 69

3 13

36

0 0

0 75

50

95

7645

75

50

95

7645

81

93

788

8981

Har

yana

0

16

16

180

299

479

180

315

495

0 0

0 21

49

29

2178

21

49

29

2178

23

29

344

2673

Him

acha

l Pra

desh

3

15

18

350

97

447

353

112

465

0 0

0 23

09

6 23

15

2309

6

2315

26

62

118

2780

Jam

mu

& Ka

shm

ir 0

9 9

93

163

256

93

172

265

0 0

0 14

09

25

1434

14

09

25

1434

15

02

197

1699

Jhar

khan

d 0

13

13

219

223

442

219

236

455

0 0

0 26

10

34

2644

26

10

34

2644

28

29

270

3099

Karn

atak

a 0

58

58

834

822

1656

83

4 88

0 17

14

0 0

0 77

73

192

7965

77

73

192

7965

86

07

1072

96

79

Kera

la

6 45

51

98

2 47

5 14

57

988

520

1508

0

0 0

3221

33

8 35

59

3221

33

8 35

59

4209

85

8 50

67

Mad

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147146


52

TABL

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51

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99

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1 69

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11

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060

9189

59

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8942

36

7190

4 38

61

335

683

7678

3

147


14714637


TABLE - 36 PHILATELIC STATISTICS DURING 2012-2013 AND 2013-2014

(in number)

Item 2012-13 2013-14

Philatelic Bureaux 68 68

Philatelic Counters 1032 1032

Commemorative stamps released 103 113

First Day Covers released 39 45

TABLE- 35

MAIL MOTOR SERVICE DURING 2012-2013 AND 2013-2014

Item 2012-2013 2013-2014

% age increase/ decrease

2013-14 over 2012-13

Total Annual Kilometerage (in million)

33.9 34.9 2.95

Total Annual Expenditure (` in million)

985.9 1109.6 12.55

Total Number of Vehicles

1298 1298 0.00

33.9

985.9

Total Number of Vehicles

148


PB14838


TABLE - 37 COUNTRIES COVERED UNDER INTERNATIONAL SPEED POST SERVICE AS ON 31.03.2014

Sl. No. Name of Country Sl. No. Name of Country A. Merchandise and Documents

1 Austria 38 Malawi 2 Australia 39 Malaysia 3 Bangladesh 40 Mauritius 4 Barbados 41 Mongolia 5 Bermuda 42 Morocco 6 Bahrain 43 Namibia 7 Belarus 44 Nauru 8 Bhutan 45 Nepal 9 Botswana 46 Netherlands

10 Brunei Darussalam 47 New Zealand 11 Bulgaria 48 Norway 12 Canada 49 Oman 13 Cayman Island 50 Pakistan 14 Cambodia 51 People's Republic of China 15 Cuba 52 Philippines 16 Cyprus 53 Poland 17 Egypt 54 Portugal 18 Estonia 55 Qatar 19 Eritrea (State of Eritrea) 56 Republic of Korea 20 Ethiopia 57 Romania 21 Germany (Federal Republic of Germany) 58 Russia Federation 22 Fiji 59 Senegal 23 France 60 Singapore 24 Georgia 61 Spain 25 Ghana 62 Sudan 26 Greece 63 Switzerland 27 Hong Kong 64 Tanzania 28 Hungary 65 Taiwan 29 Iceland 66 Turkey 30 Ireland 67 Thailand 31 Israel 68 United Arab Emirates

32 Italy 69 United Kingdom (United Kingdom of Great Britain and Northern Ireland)

33 Japan 70 United States of America 34 Jordan 71 Uganda 35 Kenya 72 Ukraine 36 Latvia 73 Vietnam 37 Macau 74 Islamic Republic of Afganistan

75 South Africa B. Documents Only

1 Argentina 13 Mexico 2 Belgium 14 Niger 3 Cape Verde 15 Nigeria 4 Denmark 16 Panama 5 El Salvador 17 Papua New Guinea 6 Guyana 18 Rwanda 7 Indonesia 19 Saudi Arabia 8 Iran 20 Sri Lanka 9 Iraq 21 Sweden

10 Kuwait 22 Tunisia 11 Luxembourg 23 Yemen Arab Republic 12 Maldives 24 Democatic Republic of Congo (Zaire)

Set of Three stamps on Swachh Bharat was released by Shri Ravi Shankar Prasad, Minister of Communications thand Information Technology on 30 January, 2015

Launch of Kisan Vikas Patras by Shri Arun Jaitley, Finance Minister in the presence of Shri Ravi Shankar Prasad,th Minister of Communications and Information Technology on 18 November, 2014

Department of Posts, Dak Bhawan, Sansad Marg New Delhi - 110001Visit us at or your nearest Post Officewww.indiapost.gov.in

General Post Office, AgraGeneral Post Office, Agra