Annual Report - Fitzgerald Memorial Aged Care Fitzgerald Care A4 Annual Report... · Annual Report 2016 - 2017 1 Rum ... conditioning will make conditions more comfortable ... the

Annual Report2016 - 2017

1 Rum Corp Lane, Windsor NSW 2756

Phone 02 4577 2800 | Fax 02 4577 2628www.fitzgeraldacf.com.au

Philosophy of Fitzgerald Aged CareTo create a home like environment to enhance the residents’ quality of life

Mission Statement of Fitzgerald Aged CareTo provide, maintain and enhance accommodation options

and quality care for aged people in our community.

THE EXECUTIVE

Bryan N Smith – Chairperson

Maree McDermott – Vice Chairperson

Geoffrey Cottle – Treasurer

Shelley Whalan – Company Secretary

Anna Whitney – Public Officer

DIRECTORS

Judith Newland

Sarah Richards

Rhonda Hawkins

Christine Paine

Patricia Maguire

Robert Stalley

Management Team, Philosophy & Mission Statement 2

Board Members 2016 - 2017 4

Chairperson’s Annual Report 5

Facility Manager’s Report 7

President of the Resident’s Committee Report 9

Governance Sub-Committee Report 11

Treasurers’s Report 12

Financial Report for the year ended 30 June 2017 16

Director’s Report 18

Auditor’sIndependenceDeclaration 22

StatementofProfitorLossandOtherComprehensiveIncome 23

StatementofFinancialPosition 24

StatementofChangesinEquity 25

StatementofCashFlows 26

NotestotheFinancialStatements 27

Director’sDeclaration 38

Independent Auditor’s Report 39

Refurbishment Advisory Group Report 43

Prudential Arrangements 48

Auditor’s Report 56

Testimonials 58

Management Team

Index

ANNA WHITNEY Facility Manager

SHELLEY WHALAN Administration & Financial Manager

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This has been an incredibly busy year with many achievements but some disappointments. Amongst the latter was the decision of our Foundation President, Jules Whitty to retire due to deteriorating health. Jules leaves a magnificent record of dedicated service which is difficult to imagine will ever be eclipsed. The service of retiring directors is rarely formally acknowledged but in the case of Jules a special lunch was arranged with past and present Board members at which a gift from the Board and a certificate from our Federal MP, and former Board member Susan Templeman, were presented (pictured below). As a more lasting record of his service one of the refurbished corridors of resident units will become the Jules Whitty corridor.

It was also sad to note the death of Aleda Graham who had been entertaining our residents for over twenty years with her singing despite personal difficulties.

Rachel Wilkes, our manager, and her husband went to live in Queensland as they were offered employment with such great lifestyle and family advantage that it could not be refused. Far more than a manager, Rachel was always ready to roll up her sleeves and do the physical work. Her love of the facility was shown in her everyday work and dedication to the residents.

The other side of the coin is that Anna Whitney re-assessed her previous reluctance to undertake a more senior role. Competing against external candidates it was great to know we already had a superior applicant within our ranks. Congratulations Anna and welcome to the management team. The team is actually more than that, it is a group of friends always willing to tackle any tasks to the best of their ability and without ever watching the clock. Together, Vicki, Claire, Shelley and Anna showcase to the outside world what is so special about Fitzgerald.

At this point, there has to be a special mention to Shelley who, without any knowledge or experience in the area, took the role of Project Manager for the refurbishment when Rachel left, in addition to her Financial and Corporate duties. When you walk in the door it is plain to see, how well she did this, on behalf of the Refurbishment Advisory Committee.

On the resident front we still have a great team which Anna has continued to lead. Twenty four hour care is provided with a registered nurse on the premises for 16 hours with another on call during the night. This is a level greater than many other providers. Our care staff are all trained to Certificate III or IV level with qualifications to

Your Board Members

BRYAN N SMITH Chairperson

BRYAN N SMITH Chairperson

JUDITH NEWLAND Director

CHRISTINE PAINE Director

MAREE McDERMOTT, OAM Vice Chairperson

SARAH RICHARDS Director

PATRICIA MAGUIRE Director

GEOFFREY COTTLE Treasurer

RHONDA HAWKINS, AM Director

ROBERT STALLEY Director

Chairperson’s Report2016 - 2017

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administer medication and dress any wounds or skin lesions. However, it is not the medical issues we should consider but the genuine, gentle, kindly help and assistance offered by our carers that shines through. We, and our residents are lucky to have them.

The kindness and concern is not limited to care staff. We are no longer employing contactors; all routine maintenance, cleaning and laundry, together with our lifestyle programme is carried out by our own staff and the benefits are obvious as you move around the facility.

A special thanks to Cathy and her kitchen brigade. In a world where obesity is a problem it seems strange but our frail and elderly residents need to gain weight. This is only achieved by providing regular tasty snacks in addition to main meals nicely presented to encourage jaded appetites. Results are good with undernourished residents, putting on weight. Elderly residents are particularly prone to gastric and intestinal infections making hygiene of the resident’s dining room, servery and kitchen vital. Our results in the Food Authorities Audits have been exemplary with compliance made a little easier with new stainless steel benches and new floor installed as an unseen part of our refurbishment. New air-conditioning will make conditions more comfortable for kitchen staff.

Of course, it is not only staff who contribute to the wellbeing of our residents. It is also the invaluable help of our volunteers. There is no such thing as an “average” volunteer as contributions are so varied. Some help care staff, some help with administration while others help with lifestyle and entertainment.

Currently we are assisted by volunteers from schools with students fulfilling community service obligations or working for their Duke of Edinburgh Awards. Volunteers will be working between now and December restoring the grounds before starting a reconstruction during summer and autumn. The help of organised groups such as Rotary is greatly appreciated and also our voluntary Board Members.

This year we were sad that Peter Johnston retired in addition to Jules. Peter simply faced too many demands on his time. His field of expertise is human relations and we are grateful for his work in developing modern job descriptions for senior staff and templates for more junior roles. Replacing this skill set we are delighted to welcome Rhonda Hawkins who was formally Vice Chancellor of the University of Western Sydney and did much to shape this successful organisation of today.

Our other new member is Christine Paine who all will remember as a most popular member of the former City Council, Christine is very much a “get things done” person. Christine was a founding Board Member

during planning, construction and operations of this aged care facility for six years and her return will

be of great value to Fitzgerald and it’s Board.

A final thank you to our residents and their

families who are the reason for our

existence.

It was just over three years ago that I saw an advertisement for a job opportunity at Fitzgerald Aged Care... what a fortuitous moment that was! I was offered the position of Clinical Supervisor and accepting that position was one of the best moves of my nursing career.

Everybody talks about aged care facilities being a resident’s “home”, and here at Fitzgerald it really is a home to the residents, and almost a second home to the amazing staff who work here. The calibre of our volunteers is second to none, and combined with family members and our Board of Directors we have the best team of people striving every day to make Fitzgerald the best place to live and work in the Hawkesbury area, maybe even in Sydney!

It is with great pleasure that I have accepted the permanent position as Facility Manager and look forward to directing Fitzgerald into the bright new world of consumer directed care.

After three years it is still a joy to wake and come to work, and wow how things have changed. The amazing work of the Refurbishment Committee has resulted in a Cinderella-like transformation of Fitzgerald. Shelley carried on where Rachel left off and voila! Here we are at the end of a seemingly never-ending journey.

At Fitzgerald Aged Care our philosophy is “to create a home like environment to enhance the residents’ quality of life” and I believe this brief is met every day. Our residents can do as much or as little as they like, and staff are there to assist them in their choices.

Fitzgerald is served by a great team of Registered Nurses and allied staff including GP’s, a podiatrist, physiotherapist, dietician and speech pathologist to name a few. These staff allow our residents to remain as healthy as possible and reduce unnecessary visits to hospital.

Our activity officers do a great job of finding innovative ways to keep our residents engaged not only in our facility but in our community, and if we can’t go to the community... it comes to us. We had a wonderful week of pampering from the staff at Crowne Plaza, with Shelley on hand (to monitor quality control) and students from Bede Polding, who have been involved with our facility for many years.

To bring Fitzgerald into the 21st century a computerised documentation system, Leecare, has been implemented and embraced by staff. This means less duplication of paper work and more time with residents.

Our catering staff provide wonderful meals with truly mouth-watering aromas permeating the facility every day. Working conditions and safety in the kitchen have been a top priority with upgrades to flooring, equipment and installation of a long overdue air conditioner.

Team Leaders and care staff, many who work dual roles in cleaning, laundry and kitchen, are the back bone of our facility and they provide wonderful care. Everyday these amazing people go above and beyond what is expected of them. No outbreaks of gastro or influenza this year are a great testament to the way staff carry out their duties and follow policies and procedures.

Our kitchen staff had another fantastic result in the Food Authority Audit in October. Just to spice things up, we also had an unannounced Accreditation visit on the same day as the kitchen audit. The auditor who had been here before was very impressed with all the upgrades. He spoke to a range of

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ANNA WHITNEY Facilities Manager

Facilities Manager Report


residents, staff and visitors as well as looking at our management of skin care, comments, complaints and continuous improvement. No issues of concern were identified. This was great experience for all staff in the lead up to our third yearly Accreditation due in 2018.

Our administration staff provide not only a wonderful service to our residents, but also to the wider community as families try to navigate the aged care maze when trying to place their loved ones in aged care. Their support to me over the past six months has been invaluable.

My door is always open to residents, staff and family members. Only through support, co-operation and communication can we continue to maintain Fitzgerald as the great place that it is.

Come and say hello... bring complaints or bring compliments – 2018 here we come!In my fourth year as president of the Residents’ Committee I have pleasure in submitting the 23rd President’s Annual Report for Fitzgerald Aged Care.

The results from the 2016 Resident’s Annual General Meeting elections were as follows:

Frank Lawn : President

Shirley Lane : Vice President

Pamela Hawkins assisted by Vicki Hall : Secretary

Patricia Bryan assisted by Beverley Ashton : Treasurer

DISPUTE RESOLUTION COMMITTEE

Anna Whitney : FacilityManager

Trish Williams : Independent

Melinda Clark : CommunityMember

Welcome Board Members, Management, Staff, Residents, Volunteers, Families and Friends.

Our thoughts and prayers are with families and friends of our departed residents during the past year.

On behalf of Fitzgerald’s Residents we extend our thanks and gratitude to our many benefactors for their continued support. Your generosity is very much welcomed and appreciated by all who reside at Fitzgerald.

Our thanks are also extended to the Richmond Club and Bridges Disability Group, for providing buses for Residents on shopping trips and outings.

We have had a very big year this year with the completion of a full refurbishment of the Facility. At times this has been challenging for Residents but I am sure you will all agree the end result has all been worth it. The Facility is now looking fantastic, up to date and modernized.

I would like to congratulate the Board and Management for their foresight and commitment to ensure that Fitzgerald remains to be a sought-after facility in the Hawkesbury and continues to provide first quality care to the Residents that live here.

Thank you to Anna, Shelley, Registered Nurses, Administration, Recreational and

President of the Resident’s Committee Report

FRANK LAWN | President Resident’s Committee

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Maintenance staff for their hard work in the everyday running of the facility, especially the care staff for their care and attention to our everyday personal care requirements.

On behalf of the Residents I would like to thank Cathy and her dedicated team who very seldom get mentioned for their hard work in providing quality meals and birthday cakes.

An enormous thank you to our dedicated team of Volunteers for your continued support in so many ways. On behalf of the Residents I thank them for their friendship, kindness, generosity and continued assistance.

Thank you also to the office bearers of the Residents’ Committee for their continued support and hard work.

We are constantly aware at a board level that older members of the community should have access to care and services at Fitzgerald which respects their privacy, dignity and independence and enhances their quality of life and this underpins our approach to our responsibilities.

Plenty of activity has ensued this past year with the continued development and review of policies, especially in the area of Risk Management and to strengthen our internal controls and performance as a Board. The huge endeavour of reviewing and rewriting our current Constitution which was undertaken by Sarah Richards and we are proud to have this ready for ratification.

Our business and strategic planning is proactive and aware of government reforms. We revisit our action plan each meeting to ensure that we are meeting the needs of our residents and their families. We are setting our sights on future development and expectations of the needs of the growing older population and will be reporting to you next year on these initiatives.

All board members have fully participated in making this past year one of continued renewal, growth and with our eyes to the future to ensure health and happiness to all at Fitzgerald.

Governance Sub-Committee ReportMAREE McDERMOTT, OAM | Vice Chairperson


FINANCE SUB COMMITTEE MEMBERS

Geoff Cottle : Treasurer

Bryan Smith : Chairperson

Anna Whitney : FacilityManager

Shelley Whalan : Financial&AdministrationManager

Claire Moore : Book Keeper

FINANCIAL RESULT

The surplus for the year amounted to $943,462. This included an increase in the value of land and buildings of $563,797 making our operating surplus $379,665 compared to $572,220 last year.

It is very important for a facility like ours to maintain its viability so that surpluses can be ploughed back to repair and improve facilities for the benefit of residents and staff.

INCOME AND EXPENSES

During the year we received an increase in government support of $21.45 per bed day for meeting the government incentive of spending over $400,000 on refurbishments to benefit all residents.

Despite receiving this incentive for approximately six months our overall income only rose 3.7% for the financial year. However, employee costs increased by 18.7% whilst all other expenses fell 3.1%.

The additional employee costs were mainly due to a 12.1% increase in employee hours to meet the increasing needs of our residents and the departure of the Facility Manager.

Tables below indicate how our income is derived and expenses incurred.

CAPITAL EXPENDITURE

The refurbishment of all rooms and common areas was completed at a cost of $1.6M.

We would like to express our gratitude to the staff and commend them for their patience and support during a difficult two year period.

Projects undertaken since the end of the financial year have included refurbishment of the staff room, repairing roof and cleaning gutters and altering the front entry to allow ambulances to have a better turning circle. Projects in the planning stage or yet to be completed include installation of solar panels, car park improvements, garden redesign to include raised garden beds and dementia sensory gardens.

We also installed a software program to monitor resident wellbeing. This required many hours setting up and training administration staff and then clinical staff. We should see the improved efficiency of this system in the coming year.

Treasurer’s ReportGEOFF COTTLE | Treasurer


Demolition


Director’s Report 18

Auditor’sIndependenceDeclaration 22

StatementofProfitorLossandOtherComprehensiveIncome 23

StatementofFinancialPosition 24

StatementofChangesinEquity 25

StatementofCashFlows 26

NotestotheFinancialStatements 27

Director’sDeclaration 38

Independent Auditor’s Report 39














O’Grady Room

The committee continued to work hard until we had achieved all we could in September. At the last of 15 meetings this year we dissolved our committee.

During the year the membership changed: -

Bryan Smith (Board Chairperson) Chaired many meetings

Margaret Smith (Community Member) Remained as Secretary

Rhonda Hawkins (Board Member) Took over as Chair wherever possible

Judith Newland (Board Member) As Board members. Came when possible and

Christine Paine (Board Member) gave valuable input.

Shelley Whalan (Financial Manager) Took the role of co-ordinator in April. She did a sterling job co-ordinating all activities, obtaining quotes, acting as intermediary between architect, designer, contactors and committee.

Anna Whitney (Facility Manager) Assisted Shelley after Rachel Wilkes departure.

Robin Holden (Resident) Wrote reports on technical details and kept us all on track

Cathy Ansley (Kitchen Manager) Made sure we got the Kitchen, dining areas and barbeque right and legally compliant.

Sharyn Maguire (Employee) Contributed practicality for the resident’s mobility and accessibility

Sharyn Kelly (Activities Officer) Researched and designed a new sound system and ensured its implementation and contributed towards the social aspects of the refurbishment.

We are all very pleased with the results of this work and have learned a great deal from it.

The hours of study and the effort seem to have paid off as the Facility refurbishment should be finished complementary by years end including all resident’s units and public areas, the management suite and car parking. And, as Jules suggested in the last report, it has been fun.

The next big project is the garden!

Refurbishment Advisory Group Report

MARGARET SMITH | Secretary of the Advisory Group

Our architect & designer!

Before


Activities Room

Hairdressing Salon

Cafe

Dining Room

Before

Before

Before


Wheelchairs

ReceptionEntrance

Foyer

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Before

Before

Before

Before






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“We cannot put into words the

gratitude we feel for the marvellous

care you gave Fred over the

five years he was a resident at

Fitzgerald. He was really happy

there with you all and it was

definitely his home away from home.”

Jan and David Wilkinson

(Family Member)

“Thank you for your care

and friendship. I found my

stay very enjoyable and I

intend to come back again.”

Catherine Allen

(Respite Resident)

“Thank you for making me feel

welcome at Fitzgerald. It was

good getting to know you all and

being involved in hopefully making

this a better facility to both live

and work in. You’ll always be in my

thoughts and prayers.”

Geoff Ogg – DB Carpentry

(Refurbishment Crew)

“Although there is so much more I

could say, but in summary I just wanted

to say that the standard of care, the

communication, the consistent attitude

that “nothing is too much trouble’, the

warmth, friendliness and support that

was evident in the way staff relate to

residents and that was also conveyed

to me whenever I visited, the amazing

tuned in judgement about what was

the ‘best’ thing to do are all highlights

of Fitzgerald that I will remember and

appreciate for ever.”

Heather Geeves

(Family Member)

“Thank you so much for

everything you did for mum.

Although mum was confused

and didn’t know where she was

a lot of the time, we knew that

she was being well cared for

and treated with kindness and

compassion. You made her final

months as comfortable as they

could be, which we appreciate.”

Annette Woods

(Family Member)

www. f i t z ge ra l da c f. com .au

Documents

Annual Report - Fitzgerald Memorial Aged Care Fitzgerald Care A4 Annual Report... · Annual Report 2016 - 2017 1 Rum ... conditioning will make conditions more comfortable ... the