Support Network at Penn National Neighbors who care...and help.

Support Network at Penn National—Providing services

and support through an extensive network of volunteers and

preferred providers and access to essential educational and

informational resources, thereby enabling members to main-

tain the quality of their lives and enjoy the advantages of

living in a caring community.

Annual Report

January 1 — December 31, 2016

A Message from the President

I would like to thank our members, volunteers, and friends of the Support

Network at Penn National for a very successful 2016.

SNaP had a very busy year assisting members with home repairs, transpor-

tation requests, personal assistance, grocery shopping, and computer assis-

tance. In addition, we held several activities and programs of interest to

members and the community.

The following pages detail the activities, programs and assistance provided

by volunteers and preferred providers throughout the year. The organiza-

tion’s financials for the year, as well as our 2017 budget figures, are also

detailed.

I encourage everyone to talk with your neighbors about your experiences with SNaP and encourage

them to join and volunteer.

Jay Hunter, President

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Past Presidents

Alvin Poppen

Richard Kiel

Donald Weber

Marilyn Ross

Roland Foster

Another year has come and gone and SNaP continues to change the aging experi-

ence for many in our community. The Board of Trustees and I continuously strive

to meet the needs of our members and community while providing the best possible

service and programs that are relevant to each of them. I am privileged to have

served another year as your Executive Director and I look forward to our celebrat-

ing our 10th Anniversary in 2018. — Warm regards, Donna Crissman

SNaP Officers

Jay Hunter, President

Roland Foster, Vice President and Web Master

Rosina Saitta, Secretary

James Hilmer, Treasurer

Trustees

Don Gracyalny

Susan Pape

Robert Schaefer, Jr.

Don Schleef

Donna Crissman, Executive Director

From the Executive Director

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At the close of 2016, member households totaled 156. Newcomers to Penn National have chosen to

join SNaP before or soon after moving into their homes, allowing them to take advantage of services

and benefits immediately. Family and neighbors are important and so the relationship building within

the community begins, and SNaP is a part of that.

Residents who have lived here 20 years or so have realized the importance of having SNaP in the

community. They are joining SNaP because they need some help every so often with home mainte-

nance and transportation. And former members continue to “rejoin” after a brief absence.

Memberships and Renewals

General Membership—$250

Single Resident Membership—$200

Supported Membership —$150

Our membership fees per household are considerably lower than those of similar organizations

nationwide. Our fees are per household, for one year from the date enrolled. The best news is that

SNaP fees have remained unchanged since 2008, thanks, in part, to memberships.

With increased membership and the continued high rate of renewals, SNaP has continually demon-

strated value to the community, and the services offered have made a difference in the lives of our

members and our community.

However, with each passing year, members sell their homes and move to other communities to be

closer to their children, to local retirement homes, or pass on to the next life, keeping our member-

ship total about the same, even with new memberships. In order for SNaP to continue as a viable

entity in Penn National, our membership and volunteer pool need to increase substantially.

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156 household memberships

16 new memberships

67 volunteers

83 preferred providers

8 newsletters published

29 get well, sympathy, and thank you cards sent

1 presentation in Gettysburg by Executive Director

1 article “SNaP: What It Is and Isn’t” by Roland Foster

9 social, educational, and wellness programs

3 wellness programs co-sponsored with White Rock, Inc.

1 first ever SNaP auction

1 SNaP video “Members Tell Their Story” - production

began

In addition, SNaP held their yearly membership meeting, pecan

sale, and annual fund drive.

Year End Statistics

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Programs and Fundraisers SNaP offers, co-sponsors, supports, or high-

lights programs and events in our local area, and

makes information and other services available

to members and the community via SNaP’s

newsletters, web site and email.

In 2016, SNaP held several social and educa-

tional events designed to inform, enrich lives,

and strengthen friendships. Our fundraisers

were very successful because of member and

community support.

Annual Membership Meeting

Pancake Breakfast

Community Night—Dining at Hoss’s

Steak and Sea Restaurant

Auction

A Totem Pole Playhouse Evening

Wine Tasting

Pecan Sale

Annual Fund

Photos by Donna Crissman

Wine Tasting Preparation

Totem Pole Group

Auction Team

Coloring and Chocolate at the Grove Family Library

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In 2016, the SNaP office recorded 384 telephone requests for services. While a majority of the

requests were for transportation and home maintenance, there was an increase in requests for per-

sonal services and computer assistance and a decrease in requests for caregiver relief.

The “Information” and “Other” categories refer to calls that did not fall into a specific category, but

required a response by the Executive Director. Requests and inquiries came from members and

non-members. These requests varied and included, but were not limited to, recommendations for a

CPA, cleaning service, meals, hospice information, contacts within the community, and home care

support, to name a few.

Co-Sponsored Programs

You Call—We Respond

The information that follows reflects the diversity of requests to which the volunteers, preferred

providers, and the Executive Director responded.

It takes many individuals a number

of hours to plan, promote, and

present these events. Thanks to

the Board of Trustees and the

many volunteers for helping make

our sponsored and co-sponsored

events a success and well

received by our members and the

community.—Thank you

White Rock Realty, Inc. and SNaP co-sponsored the fol-

lowing informational Summit Health programs.

“Managing Your Health”

“Managing Arthritis”

“Vascular Disease”

The graphic on the following page reflects the types of calls to the SNaP office for service and

the percentages. The number of requests responded to by volunteers, preferred providers, and

the Executive Director are reflected in the box below the graphic.

Home Maintenance is the most requested service with 51 percent of the calls.

Transportation is the second most requested service with 27 percent of the calls.

Information and Personal Services requests accounted for 13 percent of the calls.

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You Call—We Respond (continued)

Of the 385 service requests, 116 were responded to by preferred providers and 238 by volunteers.

The Executive Director directly responded to 31 requests from members and non-member residents.

The Executive Director also provided information to local residents about SNaP, as well as to local

business owners who eventually became preferred providers.

Volunteers made 105 round trips to transport members to various appointments and assisted mem-

bers a total of 238 times with home maintenance, computer and other technology problems, and

personal services. They assisted members in a wide variety of ways, often responding to requests

immediately or within 30 minutes.

Some of the tasks performed by our competent volunteers included: solving sometimes complicated

computer, printer, or email problems; reprogramming television remotes; programming new cell

phones; and making the computer, I Pad and cell phone communicate with each other. They

replaced smoke alarm batteries, smoke alarms, electrical outlets, a garage light timer, furnace filters,

and washers in faucets. They watered plants, set mouse traps, shopped for groceries, turned off the

gas pilot light in a furnace, installed grab bars, installed a new shower head, hung a house sign and

a flag pole holder, wrote checks and balanced the checkbook, replaced bed slats, spliced a wire in a

breathing machine, and many other jobs too numerous to list.

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How We Helped

Our sincere thanks to all of our volunteers who are so

generous with their time and talents.

Not reflected in our requests for service, but worth a

special mention here, is that a volunteer continues the

regular schedule set up last year with a non-driving

member to meet all the member transportation needs.

A weekly date was set and trips were combined when

possible for medical appointments, grocery shopping,

vet visits, and other personal services.

This arrangement works very well and makes a differ-

ence in the lives of both the member and the volunteer.

A Bond Is Formed

Preferred Providers responded to 116 requests that required their specialized skills. They cleaned

furnaces, inspected and repaired roofs, repaired or replaced appliances, replaced faucets, painted,

installed water heaters, cleaned windows and tinted windows, moved furniture, removed snow, in-

stalled new shelving, cleaned decks, trimmed trees, installed shrubs, tested for radon and installed a

mitigation system, detailed vehicles, installed new blinds, and many other jobs requiring their profes-

sional skills.

Thanks to our local businesses who responded to our needs in a timely manner, completed the

requests, and provided the services at reasonable costs.

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How We Helped (continued)

Contributions The SNaP Board of Trustees, Executive Director, and members thank the following individuals and

businesses for their generous contributions to SNaP during the year and to the Annual Fund. We

also thank the individuals who contributed anonymously throughout the year.

Mr. and Mrs. Walter Heiss

Mr. and Mrs. Jerry Bellows

Mr. and Mrs. James Hilmer

Mr. and Mrs. Keith Forsythe

Mr. and Mrs. Peter Flurey

Mr. and Mrs. William Graham

Ms. Alice Moyer

Ms. Cindy Woofter

Mr. Gary Barnum (Trust)

Mr. and Mrs. Donald Gracyalny

Mr. and Mrs. John White

Ms. Donna Crissman

Mr. and Mrs. David Wells

Mr. and Mrs. Robert Schaefer, Jr.

Mr. and Mrs. Neil Brown

Ms. Kathryn Miner

Mr. and Mrs. Donald Schleef

Mr. and Mrs. Richard Pottinger

Mr. and Mrs. Daniel Whaley

Mr. and Mrs. Norman Harper

Mr. and Mrs. John Finamore

Mr. and Mrs. Richard Kiel

Mr. and Mrs. William Curran

Mr. and Mrs. Jay Hunter

Mr. and Mrs. Roland Foster

Ms. Caren Rasmussen

Ms. Anna Jacob

Mr. David Peterson

Ms. Gloria Alamo

Ms. Carol Mohler

Ms. Carol Ripper

F&M Bank

In honor of Dick Kiel’s 90th

Birthday

Don Weber

Alice Moyer

Preferred Providers

Mr. Richard George

Radon Protection Services

Marvin’s Appliance Repair

Maria’s Transport

SNaP is designated by the IRS as a 501(c)(3) charity, so that chari-table gifts to SNaP are entirely tax-deductible. Membership fees are also deductible to the extent they exceed the value of services received — always consult your tax advisor.

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Form 990-EZ—Return of Organization Exempt From Income Tax for 2016 will be filed with the IRS and posted on our

web site.

Prepared by

James Hilmer, Treasurer

2016 Budget and Expenses

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Prepared by

James Hilmer, Treasurer

2017 Budget

Executive Director

717-352-2612

email: director@snapn.org

web site: www.snapn.org

Support Network at Penn National

3872 Alfalfa Lane

Fayetteville, PA 17222