CashPro® Online Quick Reference Card1

Answer

Frequently Asked Questions The following table provides the information needed to answer frequently asked questions about Global Payments.

CashPro® Online: Global Payments

Inputting PaymentsSelect to expand answers in the Answer Panel. Select to collapse.

Can I input payments directly from my CashPro home page?QHow do I view account balances in Global Payments to verify there is enough money in the account to make payment?QHow do I view my accounts in IBAN format within Global Payments to match my records?Q

How do I set up a recurring/repetitive payment?Q

What is the best way to input multiple transactions at the same time?QDo I select the Destination Country based on where the Beneficiary lives or where the Beneficiary Account is located?Q

Which Payment Type do I select?Q

Each Payment Type is different; can you give me assistance filling them out?QWhat should I do if the beneficiary name does not fit in the Beneficiary Name field?Q

Are spelling and punctuation validated for payment processing?QHow do I change the originator (Ordering Customer) details in my payment instructions?Q

2CashPro® Online Quick Reference Card

Global Payments: Frequently Asked Questions

AnswerInputting Payments

Can I modify the list of available Beneficiary and Originator Parties?Q

Where do I enter an IBAN?Q

Why is my IBAN not being accepted?Q

Why is my Beneficiary Bank ID not being accepted?QAre the Beneficiary Email and Beneficiary Mobile Number sent with my payment?Q

How do I set up and send auto confirmations/notifications?QWhat information is included in the email confirmation sent to the Beneficiary?Q

When are Beneficiary emails sent?QWe are mostly invoiced in local currency. How do I change my default Credit Currency to be the currency of the Destination Country?Q

Why is there both a Credit and Debit Amount field?Q

If I have a special FX Rate, how do I get this rate when I initiate a wire?Q

When will I see the actual FX Rate applied to my payment?Q

Are there amount limits on FX or other transactions?Q

How long does an FX wire take to pay my beneficiary?Q

3CashPro® Online Quick Reference Card

Global Payments: Frequently Asked Questions

AnswerInputting Payments

At what time do I need to have my transaction fully approved to make cutoff? Q

How far in the future can transactions be dated?QWhy is there a holiday blocked out for a Domestic Wire, but that same date is available if I select an International Wire?

Example: Australia AUD in-country payment for the 17th.

Domestic High Value (Wire) – Friday the 17th is grayed out and cannot be selected.

International High Value (Wire) – Friday the 17th is available for Value Date selection.

Q

Sometimes there are limited or no Beneficiary Information fields? Why?QAre BEN/SHA/OUR Charges options available?

These options define who pays transaction processing fees:

▪ BEN: Beneficiary pays all fees.

▪ SHA: Each Party pays their own fees.

▪ OUR: Originator pays all fees (also known as Full principal wire).

Q

Why do I not see the OUR charge option available for selection?Q

How do I change my default Charges code? Q

What defines a duplicate transaction?Q

How does an Account Transfer function?Q

How do I make a U.S. Federal Tax Payment?Q

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Global Payments: Frequently Asked Questions

AnswerInputting PaymentsCan I send an Internal Bank Transfer to a trading partner who also banks at Bank of America Merrill Lynch? Q

Can you proactively notify me that payments or templates require approval?Q

What is a company Payment Approval Profile?QCan I assign one account to multiple Payment Approval Profiles?Q

How do I modify a payment after it has been submitted for approval?Q

Is a token required for Approval?QWhen are fully approved, future-dated payments released from Global Payments?Q

Can I cancel a transaction in Global Payments that I just fully approved?Q

What actions can I take on a transaction from the Outbound Payments Report?Q

What is the best way to determine the status of a transaction?Q

Approving Payments and Templates

Reports

How do I change the columns presented on my reports?Q

Can I change the default layout for when I export reports?QWithin Global Payments, how do I send a service request? Do I need access to Service Center in order to send a service request?Q

5CashPro® Online Quick Reference Card

Global Payments: Frequently Asked Questions

AnswerRepair

Can you proactively notify me that payments or templates need Repair?QWhat actions can be taken within the Repair tab?QUnder the Repair tab, can I limit the actions available in the drop-down menu?QWill wires that were released from Global Payments and then rejected within the wire room report to the Repair tab, or is the Repair tab for user-specific repair issues only?

Q

Does a warning message display if a payment is past value date? If so, can approvers proceed to approve past value payments by ignoring the warning?Q

How long will items remain within the Repair tab?Q

What is the difference between a Template and a Party?QDoes every user have access to all templates?QWhat does the Restricted Template Access entitlement do? What does the Restrict Access flag within templates do?Q

Why are some template fields locked?Q

Managing Templates and Template Groups

How long will templates pending deletion remain within the Templates tab?Q

Are templates deleted when I close an account? QCan I change the Debit Account or Payment Type on an existing template?Q

6CashPro® Online Quick Reference Card

Global Payments: Frequently Asked Questions

AnswerImporting a File

What file formats does Global Payments support?QCan I send you my native file, or do I have to adhere to your mapping specifications?Q

How do I set up a file import mapping profile?QHow do I import a file?Q

Can I test before loading live data?Q

What if there is an error in my file?QHow do I restrict other users from seeing or taking action on files I have imported?Q

What administrative capabilities does CashPro Payments offer?Q

What is the best way to manage a large number of users?Q

Is there an Audit Log of actions our users have taken?Q

Administration

How do I create a field to capture internal information such as Cost Center or Contact Name/Number that I do not want to go out in payments?

How do I tie back to my SAP/TW/CMS/payment origination system?Q

How do I change the columns presented on my tabs to make them relevant to my company?Q

Preferences