Anthony McKinneySenior Director, Global Public Services

Run Better: SAP Public Safety and Security

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SAP Today

53,800+ SAP employees worldwide

120countries

25industries

37languages

75country offices

1,200+services partners worldwide

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Leading Companies Trust Our Industry Expertise

Services

Consumer Industries

Trading Industries

Financial Services

Process Manufacturing

DiscreteManufacturing

PublicServices

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IncreasingGlocalization

Security agencies facing greater risks

Rapidly emerging or unexpected threats

Drives accelerated Transformation

Need for better insight to support decision-making

Dictates optimized processes & reduced complexity

Need for greater transparency

Global security incidents affecting local safety, security and way of life

Developing agile & responsive services

Requiring integrated models for collaborative innovation

Perpetual uncertainty is driving change within public security organizations

Increasingly Challenging Public Safety & Security Environment Driving Need For Change

HeightenedStrategic

UncertaintyIncreased

Resource DemandsMore Participative

GovernmentGreater

Operational Complexity

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Increasing data availability, Increasing citizen demands

DeviceAdoption

6B+ smart phones, 1.2B mobile workers by 2013

Large Enterprise expects totriple mobile use by 2015

Decisions Points Extend

43% annual growth in useof mobile business apps

60% growth in Collaborationby 2013

More Data, More Types of Data

Data doubles every 18 months2

500 Million Facebookmembers

Trends We Must Embrace

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Trusted Information Is ElusiveKey Problems in Managing Data

The volume of public sector data is exploding

Departmental and application silos make it difficult for people to collaborate

Users have little understanding of the quality of the available data

Excessive time is spent on integration and data integrity

Data quality issues propagate across departments as they exchange information

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Successful public sector organizations . . .

Achieve positive policy, program, and operational performance

Improving fiscal stability, accountability, and growth

Coordinating law enforcement, social, tax, and citizen services

Ensure safer citizens and communities

Having immediate visibility to information from multiple sources

Make informed real-time assessments and decisions

effectively manage programs and policies effectively to enhance the stability and quality of life with responsive citizen-centric services.

They do it by…

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Integrated Incident and Emergency Management - real-time view, allocation and reporting of assets

Integrated planning and preparation cross agency threat and risk

management

Situational awareness GIS geospatial collaboration

Rapid response and positioning of assets Deploy typed assets based

on predictive needs

Adaptive /accountable recovery disburse manage &

reconcile contracts

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Investigative Case Management

Complete investigative picture Unified real-time Common

Operating Picture (COP) for investigations

Total information, asset & entity visibility Register, track & monitor

intelligence

Real-time information analysisFull investigation management

lifecycle End to end investigative

processes Performance / trend analysis

Professional & well managed investigative resources Role-based access and

secure integration on a single resource

Run Smarter Anywhere

Mobile Business Analytics From SAP

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Mobility accelerates government

• connect to enterprise data• consume information• control your business

Mobility enables you to anytime, anywhere

Other Agencies

Citizens

Operations Suppliers

Service

Executive

IT

Security alerts

Citizen self-service

Scheduling anddispatch

Time and expense Contract management……..

Executive dashboard

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SAP Partner Mobile Applications: All Devices Supported

SAP Business Suite

Information Access Gateway

Sybase Unwired Platform

SAP Business Suite

Partner Applications

Partner Applications

Partner Applications

Third Party Middleware

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Innovation without DisruptionSAP’s Product Roadmap

ON DEVICE

ON DEMAND

ON PREMISE

TECHNOLOGY

OR

CH

ESTR

ATI

ON

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SAP Public Security footprint From National to Local Levels

Growing Client Community Example Customers

Law Enforcement

Justice & Offender Agencies

Intelligence Community

Emergency Management Agencies

Ministries of Interior, Border & Immigration Agencies

Civil Protection & Aid Agencies

Industry leaders are leveraging the SAP Public Security portfolio to address a broad range of industry needs

Classified National Agency

TSADEA

US CBP

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Customer Success Story: Direct Relief International

Direct Relief International

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City of Edmonton – New Call Center Drives Integrated Operations and Better Citizen Satisfaction

Challenges and Opportunities Consolidate multiple call centers to cut

down on costs Provide better service to citizens Gain visibility into resource utilization

ObjectiveEnhance efficiencies and improve citizen service by consolidating call centers and establishing a 311 phone service

Implementation Highlights Utilized SAP Ramp-Up for early

adoption of the SAP Customer Relationship Management application

Managed own implementation with SAP Ramp-Up team members

Why SAP Increase value add of investment in

SAP® software Integration across key business

processes Access to new functionality quickly

through the SAP Ramp-Up program

Benefits Increased opportunity to improve

bottom line by consolidating multiple call centers

Enhanced tracking of citizen inquiries and concerns

Enhanced reporting of services

City of Edmonton Location: Edmonton, Canada Industry: Public sector Products and services: Municipal

government Revenue: CAD 1 billion Employees: 10,000 Web site: www.edmonton.ca SAP® solutions and services: Running an

interaction center with SAP Customer Relationship Management application

Implementation partner: SAP Consulting

“SAP CRM has enabled us to provide our citizens with easier access to services at their convenience and receive accurate, timely, and quality information without delay.”

Chris MooreCIOCity of Edmonton

QUICK FACTS

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SAP HELPSPUBLIC SAFETY AND SECURITY ORGANIZATIONS RUN BETTER

Thank You!

Contact information:

Anthony McKinneySenior Director, Public Sector1300 Pennsylvania Ave NW, DC202 413 7724