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[After filling the Questionnaire, please send it to e-mail id:
[email protected] ]
Questionnaire for the research on Customers perception on net
banking
Prepared by:
ANUJ SRIVASTAV, MBA, 3RD
SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI
(Please fill your response in response sheet given in the
last)
Name: ..
Age: 18-25 ___, 26-35 ___, 46-60 ____, 60+ ____
Gender: Male ___ , Female ____
Occupation: ______________________
Sufficient computer proficiency: Yes / No
Q 1. Do you have any bank account?
o Yes
o No
Q 2. Do you use net banking services of your bank?
o Yes
o No
Q 3. Your experience with net banking?
o User friendly, secure
o User friendly ,but, insecure
o Complex, secure
o Complex ,insecure
o Beneficial only to those having sufficientcomputer
Knowledge
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[After filling the Questionnaire, please send it to e-mail id:
[email protected] ]
Questionnaire for the research on Customers perception on net
banking
Prepared by:
ANUJ SRIVASTAV, MBA, 3RD
SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI
(Please fill your response in response sheet given in the
last)
Q 4. What is the major purpose for which you use the online
banking?
o Convenience
o To save time
o 24 X 7 access to accounts
o Safe and secure
o Low service charge
o Online shopping
o Easy to maintain my banking transaction activity
o All of above
Q 5. How often do you use net banking?
o Once in a month
o 2-3 times in a week
o 3-4 times in a week
o Daily
Q 6. Do you think that the third party transfer system in
particular and the entire online banking web site provides you
enough security?
o Yes
o No
Q 7 . Have you ever used the third party transfer of the online
banking?o Yes
o No
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[After filling the Questionnaire, please send it to e-mail id:
[email protected] ]
Questionnaire for the research on Customers perception on net
banking
Prepared by:
ANUJ SRIVASTAV, MBA, 3RD
SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI
(Please fill your response in response sheet given in the
last)
Q 8. Which online features do you use regularly?
o Pay billso Make an account enquiry
o Transfer funds between accounts
o Check balance
o Order check books
o Online ticket booking
o Online shopping
Q9. Have you ever visited your bank branch since the time you
started using online banking?
o Yes
o No
Q 10. Frequency of visiting your bank branch per month?
o Once in a month
o 2-3 times
o 3-4 times
o Over 4 times
o Never since opening of account
Q 11. The main reason that you typically visit your bank
branch?
o To make a deposit
o To get information about investment/loan decisions
o To enquire about a balance
o To withdraw cash
o Other
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[After filling the Questionnaire, please send it to e-mail id:
[email protected] ]
Questionnaire for the research on Customers perception on net
banking
Prepared by:
ANUJ SRIVASTAV, MBA, 3RD
SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI
(Please fill your response in response sheet given in the
last)
RESPONSE SHEET
Question number Option number (Response number)
Q1
Q2
Q3
Q4
Q5
Q6
Q7
Q8
Q9
Q10
Q11
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[After filling the Questionnaire, please send it to e-mail id:
[email protected] ]
Questionnaire for the research on Customers perception on net
banking
Prepared by:
ANUJ SRIVASTAV, MBA, 3RD
SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI
(Please fill your response in response sheet given in the
last)
-
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6/7
[After filling the Questionnaire, please send it to e-mail id:
[email protected] ]
Questionnaire for the research on Customers perception on net
banking
Prepared by:
ANUJ SRIVASTAV, MBA, 3RD
SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI
(Please fill your response in response sheet given in the
last)
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7/7
[After filling the Questionnaire, please send it to e-mail id:
[email protected] ]
Questionnaire for the research on Customers perception on net
banking
Prepared by:
ANUJ SRIVASTAV, MBA, 3RD
SEMESTER, GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI
(Please fill your response in response sheet given in the
last)
