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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 1
“Communication with People with Disabilities in Disasters ”
The Session is Scheduled to begin at 2:00 pm ET
We will be testing sound quality periodically
Telephone Option: 712‐432‐3100 Access Code: 930098 (not a toll free #)
The content and materials of this session are the property of the ADA National Network and the presenters and cannot be used and/or distributed without permission. For permission to use training content or obtain copies of materials used as part of this program please contact [email protected]
Listening to the WebinarThe audio for today’s webinar is being broadcast through your computer. Please make sure your speakers are turned on or your headphones are plugged in.
You can control the audio broadcast via the Audio & Video panel. You can adjust the sound by “sliding” the sound bar left or right.
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If you are having sound quality problems check your audio controls by going through the Audio Wizard which is accessed by selecting the microphone icon on the Audio & Video panel
Listening to the Webinar, continued
If you do not have
sound capabilities on
your computer or
1‐712‐432‐3100
Pass Code:
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prefer to listen by
phone, dial:
930098
This is not a Toll Free number
Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 2
Listening to the Webinar, continued
MOBILE Devices supported include iPhone, iPad, Android Devices, Kindle Fire HD)**
Individuals can download the free Blackboard Collaborate App from the Apple Store Google
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Collaborate App from the Apple Store, Google Play or Amazon
**Closed Captioning is not visible via the Mobile App
Captioning
Real‐time captioning is provided during this
webinar.
The caption screen can be accessed by choosing
th i i th A di & Vid l
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the icon in the Audio & Video panel.
Once selected you will have the option to resize
the captioning window, change the font size and
save the transcript.
Submitting Questions
You may type and submit questions in the Chat Area Text Box or press Control‐M and enter text in the Chat Area
If you are connected via a mobile device you may submit questions in the chat area within
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may submit questions in the chat area within the App
If you are listening by phone and not logged in to the webinar, you may ask questions by emailing them to [email protected]
Please note: This webinar is being recorded and can be accessed on the www.adaconferences.org/Emergency website at www..adaconferences.org/Emergency/Archives within 24 hours after the conclusion of the session.
Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 3
Customize Your View
Resize the Whiteboard where the Presentation slides are shown to make it smaller or larger by choosing from the drop down menu located above and to the left of the whiteboard. The
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default is “fit page”
Customize Your View continued
Resize/Reposition the Chat, Participant and Audio & Video panels by “detaching” and using your mouse to reposition or “stretch/shrink” Each panel may be detached
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stretch/shrink . Each panel may be detached using the icon in the upper right corner of each panel.
Technical Assistance
If you experience any technical difficulties during the webinar:1. Send a private chat message to the host by double
clicking “Great Lakes ADA” in the participant list A tab
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clicking Great Lakes ADA in the participant list. A tab titled “Great Lakes ADA” will appear in the chat panel. Type your comment in the text box and “enter” (Keyboard ‐ F6, Arrow up or down to locate “Great Lakes ADA” and select to send a message ); or
2. Email [email protected]; or
3. Call 877‐232‐1990 (V/TTY)
Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 4
Franklin Barnes – Emergency Manager, Oklahoma CityJay Doudna – Oklahoma DRS; Oklahoma Library for the
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y ; yBlind
Stephanie Nichols - Sign Language Resource ServicesJan Hatch – Program Manager, Oklahoma DRS
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Public Information and Warning
Public Information and Warning is a core capability needed for all five mission areas:◦ Prevention◦ Protection◦ Mitigation
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g◦ Response◦ Recovery
Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 5
The capability to deliver coordinated, prompt, reliable, and actionable information to the whole community through the use of clear, consistent, accessible, and culturally and linguistically appropriate methods tolinguistically appropriate methods to effectively relay information regarding any threat or hazard, as well as the actions being taken and the assistance being made available, as appropriate.
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Three types:◦ Warnings◦ Emergency Public Information◦ Public Information
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 6
A warning is issued when a threat or hazardous event is occurring, is imminent, or has a very high probability of occurring.
A warning is used for conditions posing a threat to life or propertythreat to life or property.
Two key components of a warning:◦ What is the hazard or threat◦ What action to take to protect yourself
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National Weather Service◦ Hazardous weather and hydrological events
Incident Commander◦ Fire Department◦ Law Enforcement
Emergency Management Operators
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Use multiple methods to communicate warnings and evacuations.
Consider using text based messages, Consider using text based messages, they are accessible communications◦ Read by people who are deaf◦ Text to speech for people who are blind
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 7
All-hazards weather radio ◦ Visual display with text messages◦ Also has an audible warning and message
Twitter Alerts◦ If you have a Twitter account you can also receiveIf you have a Twitter account you can also receive
critical updates directly to your phone from FEMA and other emergency organizations with.◦ Twitter Alerts are the fastest way to get essential
information when you need it most.
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Goal – To protect public health and safety Timely Accurate Clear
P i Precise
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Examples:◦ Actions to take to protect oneself and family Evacuate Shelter-in-Place◦ Evacuation routes◦ Boil water orders◦ Evacuation Center locations◦ Mass Care Shelter locations
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 8
Not emergent information, usually related to recovery operations
Examples:◦ Points of Distribution (POD) sites◦ Separation of debris◦ Separation of debris◦ Donations◦ Volunteers◦ Feeding sites◦ Where to go for disaster assistance
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Consider partnering with organizations and agencies who serve people with disabilities.◦ Assist you with distributing public information to
their clients and members◦ They usually have up to date contact informationy y p◦ They have existing relationships and trust with the
people you need to communicate with◦ They can communicate in an appropriate accessible
method and format.
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People who are Blind or Visually Impaired
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 9
Neither deaths nor injuries amongst persons who are blind or visually impaired.
Appears National Weather Service, emergency management and the community has done a god job getting the word outgod job getting the word out
Six Visual Services clients were displaced from their homes and assisted by the Department of Rehabilitation Services
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How do People Who are Blind or Visually Impaired Learn of an Emergency? Radio TV Internette et By phone from a friend Neighbor Tornado Siren Weather Radio Smart phone accessible Apps
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What do you do if a Person who is Blind or Visually Impaired arrives at a Shelter with no assistance? First ask: How may I assist you? This applies to anyone who appears to have a This applies to anyone who appears to have a
visual disability even if they have a guide dog. Assistance should be provided to complete
any necessary paperwork
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 10
Make all informational material in accessible format including:◦ Braille◦ Large Print◦ Audio recordingg◦ Staff read it to them in a private place
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Familiarize the person with their surroundings
Designate a Guide Dog relief area Accessible communications – sighted guide
techniquetechnique◦ Familiarize with surroundings◦ Taking them anywhere in the shelter Food service Bathrooms Medical services
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Determine their degree of sight and hearing loss to determine their method of communication.
If they are deaf-blind they will likely have a method to communicatemethod to communicate.
May have a card with them that tells you their method of accessible communication.
If someone shows up who is deaf-blind without a caregiver someone will need to stay with them.
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 11
How do first responders identify the blind and visually impaired persons in their community?
Contact state agencies or local private agencies serving people who are blind oragencies serving people who are blind or visually impaired.
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How do you disseminate public information to people who are blind or visually impaired?
Partner with state agencies and local private agencies serving people who are blind or visually impairedvisually impaired.◦ Up-to-date Client lists◦ Accessible communication methods for each client◦ Clients usually trust them because of their
relationship
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Identify yourself Take a neighbor or someone they know or
trust with you Most likely accessible communication will be
to verbally tell them:to verbally tell them:◦ They need to evacuate◦ Why they need to evacuate◦ What actions they should take
Remember to evacuate the guide dog too!
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 12
State and local private agencies serving blind and visually impaired individuals.
Consumer organizations◦ Local chapter of the American Council of the Blind
(ACB)(ACB)◦ Local chapter of the National Federation of the Blind
(NFB) Need local training from staff who are familiar
with your area
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Simulcasting works good Smart phone accessible Apps work good Continued outreach with blind and visually
impaired groups
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Deaf Community Outreach During Outreach During an EmergencyWHAT WE LEARNED MAY 2013
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 13
Partnering with community groups
Team with established groups in the community National Association of the Deaf (NAD) affiliates ( )
in most states Registry of Interpreters for the Deaf (RID) affiliates
in most states State departments specializing in Deafness College/ Universities with Deaf related degrees
and programs Sign Language service entities
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Before May 2013
Attend emergency management meetings American Red Cross American Red Cross FAST - Functional Assessment Support Team Get in contact with emergency management
groups
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Live Broadcasts
►American Sign Language interpreter should be on screen during live broadcastssc ee du g e b oadcas s
►Captioning should be present during live announcements
►Sign Language and captioning should be used together
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 14
In the Wake of the Storm
We knew storms were imminent Warned Deaf clients through interpreters in field Warned Deaf clients through interpreters in field Called Deaf clients Notified all working interpreters in the field
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Search and Rescue
Deaf families homes’ directly hit (no hearing person present)
Along with verbal calls, use flashing lights, (safely) bang on wood/metal to get response
Have interpreters ready to assist: During search, in shelters, at Multi Agency Resource Centers (MARC), Disaster Recovery Centers (DRC), and Incident Command Posts
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Other accommodations
Printed material Writing back and forth Writing back and forth Picture boards Gestures/ Signals Face the person as you speak Don’t rely on lip-reading (but may be useful to some) Batteries for hearing aids
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 15
Community took action
Community had intimate knowledge of families affected
We immediately did a roll call, and assessed needs Volunteers were gathered to help Donations started coming in
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Long Term Recovery
Deaf community and organizations needs to be involved in various Task Force and Long gTerm Recovery groups
Deaf leaders and victims should be consulted so state agencies have first hand knowledge
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What have we learned?
► FEMA suggests you: Carry a pre-printed accommodation and access card that has your contact information as well as those who can be notified on your behalf. The ycard should also include key phrases that will help others communicate with you such as I cannot hear sirens or alarms and I use American Sign Language and need an interpreter.
State commission which focuses on all the needs of the Deaf
Make sure all live announcements and news conferences are captioned, and have American Sign Language interpretation
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 16
People with Cognitive Disabilities
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Verbal Low Verbal Non-Verbal
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 17
Speak calmly Give extra time for the person to process
what you are saying and to respond. Speak directly to the person
h Use short sentences Use simple, direct, concrete words and
phrases with no more than one or two steps
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Don’t give multiple commands – ask or state one thing at a time
Use accurate , honest information Use pictures and objects to illustrate your
dwords◦ Point to your ID picture as you say who
you are, ◦ Point to any protective equipment as you
speak about it.
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Write brief instructions on a pad if the person can read
Avoid using phrases that may have more than one meaningR d di t ti f l Reduce distractions, for example:◦ Lower volume of radio, ◦ Use flashing lights on vehicle only when necessary
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 18
My name is.... I'm here to help you, not hurt you. I am a ... (name your job)
I am here because ... (explain the situation) I look different than my picture on my
b d b (f l ifbadge because ... (for example, if you are wearing protective equipment)
Show your picture identification badge (as you say the above).
Show that you are calm and competent.
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What will happen When events will happen How long this will last or when things will
return to normalh h l d When the person can contact or rejoin loved
ones
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Repeat reassurances Repeat encouragement Provide frequent updates on what's
happening and what will happen nextd l ( l d Consider using written material (including
signs) in everyday language. Public address system announcements in
simple language.
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 19
Simple concise direct sentences with words appropriate for their cognitive age
Pictures Common hand gestures
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Look for special communication information (for example, is the person using sign language)?
Yes or No questions - They can shake or nod their headtheir head
Pictures American Sign Language
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Communications Board Picture Board All types of “in person” or face to face
communications:I h fi ld◦ In the field◦ Office or field office◦ Shelter◦ Disaster Recovery Center
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 20
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Pictogram/Pictograph Uses images for communications Pictogram is a "telegram language" All types of “in person” or face to face
i icommunications:◦ In the field◦ Office or field office◦ Shelter◦ Disaster Recovery Center
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 21
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Emergency Management and Preparedness Webinar SeriesNovember 12, 2013 22
Thank you for participating in today’s
Emergency Preparedness Webinar Series Session
This session was recorded and will be available for review at www.adaconferences.org/Emergency/Archives
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within 24 hours of the completion of this session
Please watch the website www.adaconferences.org/Emergency
for future scheduled sessions
[email protected] 877‐232‐1990 (V/TTY)