Kevin Harris

Manager Transmission Test & Technical Support

“Effective Use of the Pre-Job Brief”

Near Hit

Near Miss

Close Call

Error with Consequence

Significant Error

Event

“Stay ON the Grid and OFF the Pyramid!”

Proactive

Reactive

Preemptive

Organizations Culture, Issues, Processes,

Procedures, Guidelines and Work Practices!

“Effective Use of the Pre-Job Brief”

DOE STANDARD

HUMAN PERFORMANCE IMPROVEMENT HANDBOOK

VOLUME 2: HUMAN PERFORMANCE TOOLS FOR INDIVIDUALS, WORK TEAMS, AND MANAGEMENT

OSHA 1910.269 C

Why?

Why do we communicate before we start a task?

Simon Sinek TEDx Talks

Start with Why?

Story of Communication

“This is a story about four people named Everybody, Somebody, Anybody and Nobody. There was an important job to be done, and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that because it was Everybody's job. Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn't do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could have done.”

Why Avert from these Behaviors and Situations?

• Inadequate preparation

• Inadequate time for an

appropriate task brief

• Task Brief being held in a location

filled with distraction

• Stating human performance tools

in generic terms

• Monologue, without active

participation by those involved

with the task

• Workers failing to express their

concerns or to ask questions.

(CRM /Just Culture)

• Holding separate briefings for key

task performers

• Using a “cookbook” approach to

satisfy complying with expectation

• Being insensitive to how mind-sets

or expectations impact behavior

• Human Nature Traps

Accident and Event Analysis

OMMUNICATION !

Major Contributing Human Factor!

Poor communication is the trigger to virtually all undesirable outcomes.

Job Briefings Communicate! “an act or instance of giving precise instructions or essential information”

Job Briefings Communicate!

Job B

riefing

Hum

an F

acto

rs

Pro

cedure

s

PP

E

Wo

rk P

ractice

Focus

Defense Barriers in Depth Start

Grid EVENT

INJURY

Finish

Job Briefings Communicate!

Informative!

Open

Discussion

Be a Good Listener!

55% Body

Language 38% Tone

of Voice

7% Verbal

Anticipate!

Error Likely Situations

Job Briefings Communicate!

What Defenses Will We Use?

Be a Good Listener!

Task Load

Individual and Team Experience

Latent Organizational

Weakness

Human Nature

Anticipate!

Error Likely Situations

Job Briefings Communicate!

Skeptical Curiosity

within a

Positive Attitude

Anticipate!

Error Likely Situations

Job Briefings Communicate!

Foster an Environment

for a

Questioning Attitude

Job Briefings Communicate!

Identify!

What are Our Point of No Return Actions?

RAISE RISK AWARENESS

What Safeguards Will We Use?

Be a Good Listener!

Identify!

“Point of No Return”

Actions Summarize Critical Steps

Job Briefings Communicate!

Job Briefings Communicate!

Explore!

What is the worst thing that could happen?

What Barricades Will We Use?

Be a Good Listener!

•Task Preview •Job Site Review •Task or Job Brief •Questioning Attitude •Self-Checking (STAR)

•STOP When Unsure •Effective Communication •Procedure Use

•Place-keeping •Independent Verification •Turnover •Peer Checking •Peer Coaching •Post Job Brief •Creative Defense Barriers

Thinking Tools !

Why? When? How?

Start with Why?

Creative Defense Barriers

Start with Why?

Magnetic white board!

Communicate Tools to Address

Specific Hazards

Documented Briefing Sheet

Job Briefing

Why? When? How?

Job Briefings Communicate!

Task Review

Field Technicians have a white board!

Information to paint a Shared Mental Model!

Job Briefings Communicate!

Place-keeping

Fast Simple & Easy

Job Briefings Communicate!

Each Job starts with:

Job Site

Walk Down

Task Review

Feed into a

Job Briefing

Ask? “What is the worst thing that could happen?”

Identify “Point of No Return” Actions

Situational Awareness “…What? …So What? & …Now What?”

Flush out Error Likely Situations!

Defense Barriers Human Performance Tools being

employed:

- Peer Check - Drawings

- Procedures

Fast Simple & Easy

Promote Continuous Communication!

"If you focus on results, you will never change. If you focus on change, you will get results.“

~Jack Dixon

Coaching to Influencing Behavior

Management Engagement

Human Performance Tool !

Dominic DiBari

The Power of Critical Observations... from the Field to the Boardroom

Next Level performance through MENTORING!

Run

Video Training

Scenario

Toy Story 2

Having Fun & Checking for

Comprehension!

What goes well in this briefing?

& What might be improved in this briefing?

?

Kevin E. Harris

Kevin has 27 years of service with Northeast Utilities in the field of Test and Commissioning of Generation, Substation and Switchyard facilities. He started his career with Northeast Utilities Nuclear Production Test Group. After 11 years as an Electrical Test Specialist at a Nuclear Generating Facility, he continued his career as a Senior Test Analyst for Northeast Utilities unregulated Test Group, Northeast Generation Services. In this capacity, he maintained or commissioned electrical distribution and generation apparatus to include protection and control relays for nuclear generators, merchant generators, hydro generators, pharmaceutical, Industrial and commercial customers. In 2004, Kevin joined the Northeast Utilities Transmission Group with an opportunity to participate in the startup of the newly formed Transmission Test Department. In 2007, Kevin participated in an opportunity to explore human error reduction with several consultants. Kevin has since co-championed a successful human performance improvement initiative within the Northeast Utilities Transmission Group (72% reduction in Transmission Grid Events initiated by human error.) In 2012, Kevin presented on Electric Utility Industry Practices with Human Performance Tools at the first annual NERC conference on Human Performance in Atlanta, GA. He followed the NERC presentation opportunity with a presentation on a supervisor’s perspective at the first PPI Human Performance Conference in Galveston, TX. In 2013, he presented at the first WECC Human Performance Work Group Conference: Job Briefings, Creative Defense Barriers and HP Metrics. Kevin is a Charter Member of the Human Performance Association http://hpaweb.org/ and member of the inaugural Board of Advisors for the Association. harrike@nu.com Office 860 652 6840