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Quality and Business Excellence Conference 2013
“National Competitiveness through Quality and
Excellence”
13-14 November 2013, Raffles, Dubai
John Fowler – ASQ Global
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World Quality Month and MENA Office
ASQ INDIA Delhi
Pune
ASQ MEXICO Mexico City
ASQ CHINA Beijing
Shanghai
ASQ GLOBAL HEADQUARTERS Milwaukee, WI
ASQ MENA Dubai, UAE
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Images of UAE and Dubai
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Competition on the World Stage
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Competition at the Regional Level
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Enhancing National Competitiveness
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Making the Right Moves!
Imagine the world as a chess match with leaders needing to make choices from a
complex series of competitive moves. The use of intelligence is an important
component in understanding what the customer needs and competitors!
Knowing where to make the right move is critical to success! Having the right
People, strategy, structure, tactics, operations, and efficiency is critical and using
performance excellence and quality methods enhances competitiveness.
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The Intelligence Cycle
Source: Professor Stanley K. Ridgley
Drexel University
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Global Competitiveness Index
Source: World
Economic Forum
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UAE Competitiveness Report - 2013
Growth and Diversification: Competitiveness-
enhancing Reforms in the UAE By Alya Al Mulla, and Shaheena Mohamed, Emirates Competitiveness Council
(ECC)
The United Arab Emirates (UAE) economy exhibits good
macroeconomic strength, with expected overall GDP growth
of 3.14% in 2013.5 The country’s plans for diversification
are on track as the non-hydrocarbon economy looks set to
continue growing this year, backed by strong trade, tourism,
logistics and manufacturing figures. The UAE is also investing
in the development of sectors spanning healthcare, financial
services, renewable energy, aerospace, nanotechnology,
biotechnology, materials science and information technology.
The UAE’s economic strength is buttressed by its world class
road, sea and airport infrastructure, with significant
expansion planned for growth in airports and airline routes,
enhancing connectivity and boosting the country’s tourism
industry.
Source: World
Economic Forum
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Global Quality Intelligence
Spotlight Report:
Quality in the Middle
East and North
Africa
The ASQ Global State
of Quality
Available at ASQ.org
DQG and ASQ have an MOU and DQG
was a sponsor of this research
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Quality in MENA
Spotlight Report: Quality in the Middle
East and North Africa
Regional variations in quality practices are
not as significant as the initial hypothesis
outlined.
Analysis shows while there are some
differences, the vast majority of variation is
driven more by other factors such as industry
and the size of an organization.
The purpose of this spotlight is to continue
statistical data analysis to find other quality
practices that may be different within the
MENA region and then to interview a wide
range of organizations and thought leaders
within the region to understand the context of
why those variations exist.
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Continuous Improvement Definition
Continuous Improvement
A continual improvement process, also
often called a continuous improvement
process, is an ongoing effort to
improve products, services, or
processes. These efforts can seek
"incremental" improvement over time
or "breakthrough" improvement all at
once. ... Source: Wikipedia
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Innovation
Imagination Process
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Performance Excellence Models
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Summary
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Thank You
Contact Information:
MENA Office, Dubai: Kavitha Prabhu, [email protected]
Sunil Thawani, UAE Country Counselor, [email protected]
ASQ Global: John Fowler, [email protected]
Web Site: ASQMENA.org
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Continuous Improvement and Innovation
Continuous Improvement
A continual improvement process, also often called a continuous improvement
process, is an ongoing effort to improve products, services, or processes. These
efforts can seek "incremental" improvement over time or "breakthrough"
improvement all at once. ... Source: Wikipedia
Innovation
Innovation is the application of better solutions that meet new requirements,
articulate needs, or existing market needs. This is accomplished through more
effective products, processes, services, technologies, or ideas that are readily
available to markets, governments and society. Source: Wikipedia
Steve Jobs: “I have a great respect for incremental improvement, and I've done
that sort of thing in my life, but I've always been attracted to the more
revolutionary changes. I don't know why. Because they're harder. They're much
more stressful emotionally. And you usually go through a period where
everybody tells you that you've completely failed.
