“Talk2M Free+” Remote Access Connectivity Solution for ...131 3G MODEL ..... PSTN is a legacy setting, which is not used, these days. Page 11 of 32 mac-solutions.net ABBMA: v1

Page 1 of 32 mac-solutions.net ABBMA: v1 JAN 2015

“Talk2M Free+”

Remote-Access Connectivity Solution

for eWON COSY 131 3G devices

Getting Started Guide


INTRODUCTION ....................................................................................................................... 3

1. HARDWARE AND SOFTWARE REQUIREMENTS ........................................................... 5

2. CREATING YOUR TALK2MFREE+ ACCOUNT................................................................... 7

3. LOGGING INTO YOUR TALK2MFREE+ ACCOUNT ........................................................... 9

4. ADDING AN EWON TO YOUR TALK2MFREE+ ACCOUNT ............................................. 10

5. CONFIGURING THE EWON COSY’S INTERNET CONNECTION (WAN) ........................ 13

6. REACHING ETHERNET DEVICES, BEHIND THE EWON ................................................ 24

APPENDIX A. USING ECATCHER THROUGH A PROXY SERVER ..................................... 26

APPENDIX B. INSTALLATION CHECKLIST FOR INTERNET CONNECTION: EWON COSY 131 3G MODEL ....................................................................................................................... 28

APPENDIX C. NORMAL LED STATUS OF THE EWON COSY 131 3G MODEL................... 32


Introduction

Purpose :

This document describes how to configure and use a remote-access connection to your eWON COSY 131 3G model, using the Talk2M Free+ connectivity service.

Pre-requisites :

This document is not a substitute for a sound understanding of the basics of networking.

The eWON COSY 131 3G is a networking product.

To configure and install an eWON COSY 131 3G, a user needs to have a sound understanding of the basic principles of networking.

These fundamental principles are not specific to a COSY 131 3G device.

They are relevant to any network product, from any networking vendor, anywhere in the world.

This knowledge includes (but is not limited to) the following:-

IP addresses

Subnet Mask

the purpose and functions of the Gateway address

how to use the ‘PING’ instruction in Windows

how to change IP settings in Windows

the functions of a DNS server

how to change DNS server in Windows

the functions of common network devices (switches, hubs & routers)

the differences between Static and Dynamic (DHCP) addressing

a basic understanding of the principles of a VPN

Note: Please request our ‘Simple Networking Guide’, if you feel that you need a better understanding of the above. This guide is available from our website http://mac-solutions.net/en/useful-links

The steps required to set up a successful “eWON COSY 131 3G + Talk2MFree+” remote-access connection are shown on the next page.

http://mac-solutions.net/en/useful-links



Steps 1 and 2 must be completed in order to use the Talk2MFree+ Service.

1. Create your Free+ account on Talk2M.

This step is only required once, when you begin to use the Talk2M Free+ service, for the first time.

2. Log into your Free+ account.

This step is required whenever you need to add/edit an eWON or connect to a remote site.

-------------------------

Steps 3 to 6 must be completed BEFORE an eWON COSY 131 3G is installed, at the remote site.

3. Add an eWON COSY 131 3G to your Free+ account.

4. Obtain the eWON COSY 131 3G activation Key

5. Configure the Internet connection on your eWON COSY 131 3G.

6. Configure the Talk2M connection on your eWON COSY 131 3G.

The above 4 steps are required for each new COSY 131 3G.

-------------------------

Steps 7 to 8 are completed at the remote site, during installation.

7. Modify the Internet connection settings, of the eWON COSY 131 3G, to suit the remote site.

8. Verify the eWON COSY 131 3G connection to Talk2MFree+, from the remote site.

-------------------------

Step 10 connects the User with the remote site, through the Talk2M Free+ service.

9. Utilise the remote connection to your eWON COSY 131 3G.

This step is required to communicate with a remote site.


1. Hardware and software requirements

Hardware requirements

In order to follow this guide you will need:

1 x eWON COSY 131 3G

1 x 12V-24V Power Supply

eWON COSY 131 3G which has 4 x LAN Ethernet ports one of which can be a WAN Ethernet interface and 3G WAN interface.

(By default WAN Ethernet interface is on port 4 indicated by orange port LED)

Software requirements

The following software tools can be downloaded from links shown on the following page at http://mac-solutions.net/en/useful-links

eWON management software: eBuddy

eBuddy is used to discover an eWONs on a network, set its IP addresses, upgrade the firmware and create a Backup of the eWON configuration.

eWON configuration software:

The eWON COSY 131 3G is configured through its web server interface.

All you need is a standard Web Browser e.g. I.E 11, Firefox, Opera or Chrome.



Talk2M VPN Client software: eCatcher v4

eCatcher V4.3.0 or higher must be installed on your PC, to establish the remote connection through the Talk2M system.

Talk2M Connectivity Checker software

This software is used to check the suitability and operation of an Internet connection, at the final, installation, remote site.

eWON Firmware Version

To be able to follow this guide, your eWON COSY 131 3G needs a firmware version 8.1s1

Use the eBuddy software to upgrade your eWON's firmware.

To download the latest version of firmware from the Internet, to your PC, us the ‘Update eBuddy’ option, in the eBuddy software.


2. Creating your Talk2MFree+ account

Before you can use the Talk2M Free+ service, you will need to install the eCatcher software (version 4.3.0 or later) on your PC.

Connect your PC to the Internet.

Download the eCatcher software.

Launch eCatcher - you will see the screen below, after installation.

Click on the "Create a Free+ account" link and enter the required values, as shown below.

Enter the Account name you want to create and specify the User name, Password and Email address for your account.


Typically, the Account name is the name of your company.

To check whether the Account name you wish to use is available, use the "check availability" link.

By default, "admin" is configured as the user name of the first created user account.

(it is possible to change this ‘admin’ name, if you wish).

This first User is the administrator for the account and creates all subsequent User names.

(The Free+ service allows you to create multiple users under the same account.)

Once all the fields are entered click on Next.

The next window will allow you to enter detailed information about your company.

Once you are finished, click on the Create button to create your account.

A message indicating that your account was successfully created will be displayed.

Note: In order to complete your account creation, you have to activate it. The activation procedure is sent to the email address you entered. Please check your emails.


3. Logging into your Talk2MFree+ account

Once your Talk2M Free+ account has been created, you may log in to your account.

Launch the eCatcher software and specify the Username, Password and your Talk2M Account.

Select the Login button.

(Directly after creating your Account, the login information will already be filled in automatically)

Selecting ‘Remember me’ will cause the Account & Username values to be remembered, each time eCatcher is launched, but you will still need to enter the Password.

The main interface of Talk2M Service will be displayed, as below:

Here you can manage all Users and eWONs to your account (Add, Delete, Edit, etc.)


4. Adding an eWON to your Talk2MFree+ account

.Here, you are declaring the details of a machine, or site, which will be connected via Talk2MFree+, and where you will install an eWON device.

(At this stage, your eWON unit is not yet configured.)

On the left side of the eCatcher interface, click on the eWONs button (default view).

To add a new eWON to your account, click on the + icon in the My eWONs list section, as below:

The following window will appear:

The eWON name and Description on the Talk2M server should be meaningful, in order to allow a User to uniquely identify the specific remote site/machine. (These can be edited at any time)

The Connection Type specifies how your eWON COSY 131 3G will be connected to the Talk2M server, across the Internet:

NOTE: The usual setting, for 99% of eWON devices, is Connection Type = “Permanent”. Users should only use “Triggered” under certain specific reasons, where there is a good reason why Permanent is not possible. PSTN is a legacy setting, which is not used, these days.


EWON COSY 131 3G model

Choose “Connection Type = Permanent (LAN / ADSL / 3G)”

After specifying the connection type, click on Next.

Here you can enter additional information concerning your remote connection. Custom Fields provide a way of categorizing remote sites and / or Talk2M users. E.g. by machine type, by PLC type, by country, by region, etc. The Custom Fields are easily set-up in the Talk2M account, in the ‘Account’ area.

Click on Create to add the eWON to the eWON list of your Talk2M account.

The Talk2M Connectivity page opens:


When an eWON device is added to a Talk2MFree+ account, an unique set of VPN security keys and certificates are generated by Talk2MFree+ server, for that eWON.

The Talk2M system is very secure. So the VPN security keys and certificates are sophisticated and complex.

Obviously, the eWON needs to ‘know’ these unique VPN security keys and certificates, in order to make a successful, secure connection, to the Talk2M Free+ server.

To simplify the process of linking an eWON with the Talk2M Server, eWON have created a user-friendly method, by which the Talk2MFree+ server can configure the VPN keys and certificates, into an eWON, using an unique eWON “Activation Code”.

Under the Configure via Activation Key section you will find the Activation Key needed for the eWON.

Click on the Copy to Clipboard icon to copy the activation key into the clipboard of your PC.

Note:

The activation Key method is the recommended method and is most widely used method.

However, you will see that there is another configuration method:

Configure via eWON Name: During the eWON Talk2M wizard, instead of using the Activation Key you can also specify the eWON Name and use the user name and password of your Free+ account.

Click Back to eWON list.

The new eWON is now being displayed in My eWONs list section in the central part of the window.


5. Configuring the eWON COSY’s Internet connection (WAN)

Next, the eWON needs to be configured to connect to the Internet.

Disconnect your PC from the Internet and connect your PC to any LAN port of the eWON COSY 131 3G (by default any port other than port 4).

The LAN ports of the eWON COSY 131 3G are where machine devices (e.g. PLC, HMI, servo, etc) are connected, as illustrated below, using a COSY 131 3G model.

Device name LAN IP address Subnet mask Gateway

eWON 192.168.100.254 255.255.255.0 n/a

PLC 192.168.100.1 255.255.255.0 192.168.100.254 (IP of eWON)

HMI 192.168.100.2 255.255.255.0 192.168.100.254 (IP of eWON)

Inverter drive 192.168.100.3 255.255.255.0 192.168.100.254 (IP of eWON)

Programming laptop 192.168.100.4 255.255.255.0 192.168.100.254 (IP of eWON)

etc…..

Note: The IP addresses in the above table are only for reference and not a requirement.

These network settings are configured into each device (e.g. PLC, HMI, servo, etc), using the appropriate device configuration software.

eWON’s

WAN

machine

network


IMPORTANT:-

The eWON COSY 131 3G functions as a VPN Router.

Therefore the IP address used on the WAN port of the eWON COSY 131 3G must be in a different network range from the IP addresses used on the LAN ports of the eWON COSY 131 3G.

E.g. If the LAN port = 192.168.100.xxx, then the WAN IP cannot = 192.168.100.xxx

Note:

If you are configuring an eWON COSY 131 3G for the first time, we will need to download the eBuddy v8 software, as described earlier.

----------------

Connect the machine devices (e.g. PLC, HMI, servo, etc) to any of the LAN ports of the eWON COSY131 3G.

Connect your PC to any of the LAN ports of the eWON COSY 131 3G.

Set the eWON COSY’s LAN IP address, using eBuddy, to suit the IP addresses to be used on the machine LAN.

Check that the PC can ‘PING’ the eWON COSY 131 3G and ‘PING’ the other devices on the machine LAN.

Using eBuddy, sign into the web-config pages of the eWON COSY 131 3G.

Default Username = adm

Default Password = adm

----------------

http://wiki.ewon.biz/Support/01_Getting_Started

http://wiki.ewon.biz/Support/01_Getting_Started


The easiest way to configure the Internet connection of your eWON COSY 131 3G is to use the Internet Connection wizard.

Click on the icon under ‘Quick Launch Wizard’.

Following window will be displayed:

Select the eWON name and Password for login.


After clicking on ‘next’, the following screen will be displayed

System date and time can be set manually or automatically using NTP on this page.

Click ‘next’ to assign one of the eWON’s LAN ports as WAN port (by default port 4).


Click ‘save’ to move on to Internet Connection setup as shown in the picture below:

The Internet connection will be set to Ethernet as a default but from the drop down menu ‘Modem connection’ can be selected.

At all times, the eWON COSY 131 3G will make and hold a VPN a VPN to the Talk2M Server, if it can reach the Internet.

Physical protection setting:-

If you wish to control when the eWON makes the connection to Talk2M, by using the COSY’s in-built digital input, then change the ‘Physical protection’ drop down box option, as shown above.

It will then be necessary to hard-wire a switch or relay to the COSY’s in-built digital input.

Please see Appendix XXX for a diagram of how this input is wired

Input ON = Talk2M Connection ON

Input OFF = Talk2M Connection OFF

Only tick the ‘initialize configuration first’ box, if you wish to erase the existing Talk2M configuration in the eWON COSY 131 Wi-Fi.

Click, next.

Note: Skip Ethernet WAN Configuration section if you have selected to connect using 3G Modem.

Ethernet WAN Configurations

You will need the following information, before you can configure the Ethernet WAN port settings:-

o IP address

o Subnet mask


Please also see appendix C, for an Installation Checklist

NOTE 1:

Initially, you should set up the eWON COSY 131 3G in your office / workshop / assembly area.

So, these WAN network settings will be settings related to your workshop Ethernet network.

When the eWON is installed on site, these WAN network settings will be related to the Ethernet network at the installation site (i.e. the final customer’s network).

NOTE2:

The IP address used on the WAN port must be in a different network range to the the IP addresses used on the LAN

E.g. If the LAN port = 192.168.100.xxx, then the WAN IP must not = 192.168.100.xxx

Follow the steps, to complete the Internet connection wizard.

Selecting ‘DHCP’ allows the device to obtain network details from the host network otherwise select ‘Static’ to manually enter network details.

Then click ‘Next’ to move on to the next configuration page


3G Modem WAN Configurations

On this page please enter the APN settings provided by your network provider (a list of APN settings from major network providers can be found in appendix C).

In the advanced setting on the same page, additional session duration can be set accordingly. On a maintained connection it is advised to set maximum idle time to a large value such as 9999 and set the maximum call duration to 0. This way eWON never drops its internet connection.

Then click ‘Next’ to move on to the next configuration page.


Tick the ‘Test online address’ checkbox to perform an online IP check.

Once the wizard has completed, eWON should display a message like in the screen shot displayed below:

The Internet Connection “tick” means that the eWON is correctly configured for an Internet connection.

The Online IP Check “tick” means that the eWON was actually able to reach an IP address on Internet.

(NOTE: Sometimes online IP check fails. This may not be important, so continue to the next Wizard anyway).


Click, Done.

Paste the Activation Key, as created earlier in eCatcher, into the web interface setup of the COSY 131 3G.

Proxy Settings

The next window of the wizard will ask you if you need to connect through a Proxy server.

Only check this option if you need to specify a Proxy server for the Internet connection.

If a Proxy Server is used, there will be 4 values to enter:

o Proxy Server Address & Port Number

o Proxy Username & Password

Otherwise leave this option unchecked and click on Next.

The eWON will then connect to the Talk2M server, using its unique Activation Key and retrieve the VPN keys and certificates.

Your eWON is now configured to connect to the Talk2M server.


NOTE 1:

The eWON functions as a VPN Router.

The IP address used on the WAN port (customer’s network) must be in a different network range to the the IP addresses used on the LAN (machine network)

NOTE 2:

The final customer will provide an Ethernet cable, to connect the WAN port of the eWON to the site-network.

Before connecting this cable to the eWON’s WAN port, do the following:

connect the cable to the netwok port of a laptop (PC)

change the network settings of the network port to the same settings given to you, for the eWON (i.e. those mentioned above)

run the “Talk2MconnectionChecker” software (see below)

The “Talk2MconnectionChecker” software is used to check that the network settings you have been given, by the end customer, are correct and that, using these settings, it is possible to reach the Talk2M server, through the customer’s network.

The “Talk2MconnectionChecker” software can be downloaded from the support section of www.ewon.biz

If all is OK, then the software should give you a display like that shown below.

If all is OK, then the eWON can be given these network settings and should be able to reach the Talk2M server, through the customer’s network

If any errors occur, then these errors are caused by security restrictions on the customer’s network.

Red errors must be resolved, before the eWON can be connected.

Orange warnings can be ignored, so long as the final message contains “VPN Connection possible”.


The ports used by an eWON, and the Talk2MconnectionChecker software, are:-

TCP port 443

or

TCP port 443 & UDP port 1194

These ports need to be open, in an outbound direction, through the customer’s network / firewall.

Visit the link below, for full details of ports and IP addresses used by the Talk2M Free+ solution.

http://wiki.ewon.biz/Support/06_Knowledge_Base/Questions_and_Answers/Talk2MPro_used_addresses_and_ports

Result = FAIL. (Talk2M connection not possible)

NOTE: TCP 443 is blocked. No Talk2M connection will be possible




6. Reaching Ethernet devices, behind the eWON

Probably the primary purpose of using an eWON is connect to some ‘target’ device(s), located behind the eWON, at the remote site.

There are 2 methods to achieve this:

Configure the IP address of the eWON as the Gateway IP in the target Ethernet device(s) (this is the preferred method, since it follows the standard rules of networking)

Use the eWON ‘Plug-n-Route’ facility

Ethernet device configuration

For new machines, it is good practice to configure all IP settings of the Ethernet devices behind the eWON:-

IP address

Subnet mask

Gateway address.

For the eWON to act as the gateway for the network behind it, the devices on the network must know the IP address of the gateway.

i.e. IP address of eWON = Gateway IP address configured in each network device

Manual configuration of Talk2M device settings

The LAN IP address in the eWON and the LAN IP address, for the eWON, in the Talk2MFree+ server must match.

Since firmware version 6.2s0, the eWONs LAN IP address is automatically transferred to the Talk2M Free+ server, when the eWON Talk2M wizard is run.

If the LAN settings in the eWON subsequently change on site, you must manually change the settings for the eWON, in the Talk2M Free+ server, using the eCatcher software.

Select the eWON from the eWON list and click on the Properties button.

In the eWON Properties window, you will see the eWON Name, Description, Custom Fields, plus the eWON’s LAN (Remote Connection) settings.

The IP address displayed here must correspond with the LAN IP address of your eWON on site.


To change the Remote Connection settings, click on the Modify button on the top of the page.

Once the modification is finished, click on the OK button which is displayed on the bottom of the window when in edit mode.


Appendix A. Using eCatcher through a Proxy Server

If your computer connects to the Internet, through a Proxy server, you will need to enter the Proxy settings, in the eCatcher software.

Before logging in, click on the Settings menu, displayed on the bottom of the eCatcher login window.

As seen in the page below:

The following page will be displayed:

Click on the Modify... button on the right of the zone to edit the connection type.


Select for the Connection "TCP through proxy server" and enter your Proxy settings.

To save the settings, click on OK.


Appendix B. Installation checklist for Internet connection: eWON COSY 131 3G Model

eWON LAN settings

The LAN ports of the eWON are where machine devices (e.g. PLC, HMI, servo, etc) are connected, as illustrated below, using a eWON COSY 131 3G.

Use the table below to plan and record the network settings of your LAN devices

Device name/ type LAN IP address Subnet mask Gateway

eWON N / A

Installation laptop eWON LAN IP address

PLC eWON LAN IP address

HMI eWON LAN IP address

>Other device 1< eWON LAN IP address

>Other device 2< eWON LAN IP address

eWON LAN IP address

eWON LAN IP address

eWON’s

WAN

machine

network


eWON COSY 131 3G Ethernet WAN settings

These settings will be given to you by the IT / network engineers at the installation site

You will need the following information, before you can configure the Ethernet WAN port settings:-

o IP address

o Subnet mask

o Gateway address

o DNS address 1

o DNS address 2

Use the table below to record the WAN port settings for your eWON device.

EWON WAN port setting Value

IP address =

Subnet mask =

Gateway =

DNS1 =

DNS2 =

eWON Proxy settings

You may also need the proxy Settings for the site, if a Proxy Server is used on the installation site :-

o Proxy Server Address

o Proxy Server Port

o Proxy Username

o Proxy Password

Use the table below to record the Proxy settings for your eWON device.

EWON Proxy setting Value

Proxy Server Address =

Proxy Server Port =

Proxy Username =

Proxy Password =


eWON COSY 131 3G Modem WAN settings

Here are values that have been proven to work, from the major UK cellular providers.

Contract Data SIM Provider APN Username Password

O2 Contract Data-only SIM mobile.o2.co.uk mobileweb password

Vodafone Contract Data-only SIM internet web web

3 Data-only SIM three.co.uk <none / blank> <none / blank>

EE Contract Data-only SIM everywhere <none / blank> <none / blank>

NOTE 1:

Initially, you should set up the eWON in your office / workshop / assembly area.

So, these cellular settings will be settings related to the SIM card used in your workshop ADSL line.

When the eWON is installed on site, these cellular settings will be related to the SIM card used at the installation site (i.e the final customer’s site).

NOTE 2: Avoid Pay asYou Go SIMS

It is not recommended to use ‘Pay-As-You-Go’ or ‘Pre-payment’ data SIM cards.

These typically have certain technical restrictions

(E.g. they are sometimes limited to be used only in branded USB dongles, from the cellular provider, and / or to be used in conjunction with branded software running on a laptop / PC)

NOTE 3: Avoid Phone / Voice SIMS

It is not recommended to use a phone (voice) SIM, which comes with a data-bundle

(E.g. like the SIM used in a 3G smartphone).

The running costs, of paying by data volume, can be prohibitive.

NOTE 4: How to choose the best network to use, in the UK.

It is recommended that you visit the OFCOM website, called ‘Sitefinder’, to decide which cellular network has best coverage / performance, in a particular installation location.

http://www.sitefinder.ofcom.org.uk/

http://sitefinder.ofcom.org.uk/


NOTE 5: When to use “Pay per MB”, contract SIM cards

For countries where fixed-cost, ‘Mobile Broadband’ tariffs are not available, it is necessary to use a data-SIM are on a ‘’pay per MB’ tariff. With this type of SIM, cost depends upon the data-usage.

For this type of SIM:

Do not set the Internet Connection to “Maintain Connection”

The User will need to send a ‘Wake-Up SMS’ message, to force the eWON to create a VPN connection to the Talk2MFree+ Server.

(For details of this process, please see the support pages of www.ewon.biz).

http://www.ewon.biz/


Appendix C. Normal LED Status of the eWON COSY 131 3G Model

1. Power LED is solid green. 2. USR (User) LED flashes green at a set interval. 3. WAN port LED is solid orange and the small LED flashes orange when communicating. 4. LAN port LED is solid green and the small LED flashes green when communicating. 5. T2M LED is solid green when connected to the Talk2M Service. 6. ST LEDs signify Wi-Fi signal strength. Higher the signal strength more of the orange

LEDs light up.

1 2 3

4 5

6

Documents

“Talk2M Free+” Remote Access Connectivity Solution for ...131 3G MODEL ..... PSTN is a legacy setting, which is not used, these days. Page 11 of 32 mac-solutions.net ABBMA: v1