APacCHRIE Conference 2021 (3-4 June 2021)

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APacCHRIE Conference 2021 (3-4 June 2021)

Paper Presentation Schedule

Date & Time Session

4 June 09:00-10:30 Concurrent M1 (4 rooms)





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09:00 - 10:30, 4 June 2021, Concurrent Session M1

1-1. Employee Sentiment amidst COVID-19

Session Chair: Dr. Isagani A. Paddit, University of Baguio

Title Authors

1 Job satisfaction of hospitality employees of the department of tourism accredited hotels in Baguio City

Isagani A. Paddit (University of Baguio)

2 The impact of multidimensional commitment on employee’s turnover intention after COVID-19 pandemic

Kamelia Chaichi (Sunway University) and Suha Fouad Salem (Management and Science University)

3 Investigating the influences of psychological empowerment and job characteristics on positive psychological capital of hotel employees

Chung-Jen Wang, I-Hsiu Yang, Zhi-Hao Chen, Hsin-Yun Hsieh and You-Ying Lin (National Pingtung University of Science and Technology)

4 Revisiting the antecedents and consequences of internship satisfaction: A study with hospitality & tourism management students from Asia

Daniel Leung (The Hong Kong Polytechnic University) and Johnny Leung (Technological and Higher Education Institute of Hong Kong)

5 The moderating effect of perceived organizational support toward hotel employees’ psychological ownership and brand-building activities

Jeongwon Choi and Namho Chung (Kyung Hee University)

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1-2. Hospitality Experiences and Evolution

Session Chair: Dr. Chienching Lee, Singapore Institute of Technology

Title Authors

1 Do anthropomorphic cues, brand awareness and subjective social class interact? Their joint effect on attitude and restaurant visit intention

Heewon Kim and Soocheong Shawn Jang (Purdue University)

2 How do exhibitors develop exhibition attachment? Jing Li (Guangdong Mechanical and Electrical Polytechnic), Jingna Wang and Jingjing Qi (Nankai University)

3 Surviving COVID-19: Pursuing a vision or practicality? TAB Group Pte Ltd: A case study

Chienching Lee, Emily Woo (Singapore Institute of Technology) and Greg Yap (Tab Group Pte. Ltd.)

4 Use it or lose it: Exploring alternative workspaces as a new business model for the hotel industry post COVID-19

Michael Alexander Kruesi, Erwin Yeoh, Nur Athirah Taha, Bei Yu Ng, Zi Ting Cheng and Jun Hui Low (Singapore Institute of Technology, Hospitality Business)

5 How social exclusion influences tourist intention to visit popular versus distinctive attractions?

Stella X. Liu (The Chinese University of Hong Kong), Han Shen (Fudan University) and Lisa C. Wan (The Chinese University of Hong Kong)

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1-3. Emerging Trends in Consumerism

Session Chair: Dr. Qu Xiao, The Hong Kong Polytechnic University

Title Authors

1 The mediating effect of quality delivery on the relationship between customer satisfaction and loyalty of three star hotels

Kiven Olivar (University of Mindanao)

2 Level of cookery competency among 4’ps mothers in Magtuod Davao City: Basis for intervention

Kymwell Hinlayagan (University of Mindanao)

3 Understanding customer loyalty towards rising competition in the Philippine hotel industry: Case of a 5-star hotel in Manila

Marga Clarence Perez (De La Salle - College of Saint Benilde)

4 Quantitative research on the text of Chinese cultural and tourism integration development policy based on semantic analysis

Yanxia Zhai (Nankai University)

5 The influence of human images on tourists’ destination perception and behavioral intentions

Jinyi Zhang and Kun Zhang (Nankai University)

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1-4. Recovery and Reform

Session Chair: Dr. Warren Goodsir, Auckland University of Technology

Title Authors

1 Reformation of the cultural tourism after COVID-19 Jie Zheng, Xi Wang and Xingjian Xu (Beijing Normal University-Hong Kong Baptist University United International College)

2 Strategic response to the COVID-19 pandemic: Evidence from the Taiwanese hotel industry

Yoo Ri Kim (University of Surrey) and Shih-Chuan Lin (Tamkang University)

3 Exploring the COVID-19 public health strategy implementation in the lodging industry in Taiwan

Heidi Chang (I-Shou University) and Miran Kim (Michigan State University)

4 The impact of COVID-19 on spa and wellness services redesign Faye Yefei Long and Irini Lai Fun Tang (City University of Macau)

5 The fall and rise of Australian tourism in the COVID-19 pandemic Clive Smallman and Peter Ryan (Higher Education Leadership Institute)

6 The effectiveness of educational materials for disinfection to safeguard COVID-19: An application to non-commercial foodservice operations

Seonyeong Baek and Sunny Ham (Yonsei University)

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2-1. Technology and Service Competency

Session Chair: Dr. Henry Tsai, The Hong Kong Polytechnic University

Title Authors

1 Exploring customer satisfaction of online theater: Adaptation of ACSI model

Huining Zhong, Zihan Wang and Xi Wang (Beijing Normal University-Hong Kong Baptist University United International College)

2 Marketing mix and service quality dimension as determinants of customer satisfaction on selected beach resorts of IGACOS, Davao Del Norte

Maricel Nacional (University of Mindanao)

3 An Analysis of Changes in Dining Space Layout as a response to COVID-19: Focusing on South Korea and G7 Countries

Heejung Yoon and Kyungsoo Han (Kyonggi University)

4 Research on tourist’s experience of online short-term rental -- Based on the IPA method

Jingqi Niu and Jingyan Liu (Sun Yat-Sen University)

5 Agritourism potentials: Opportunities in establishing hospitality and tourism business in Tagum city

Ritchard Ocio (UM Tagum College)

6 How can Airbnb host's perception of Airbnb CSR affect organizational justice, and its consequences?

Seungyeon Yi, Chulmo Koo and Namho Chung (Kyung Hee University)

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2-2. MICE and Destination Values

Session Chair: Dr. Chihkang Kenny Wu, National Kaohsiung University of Science and Technology

Title Authors

1 Exploring tourists’ acceptation, behavior, and perception about location-based augmented reality

Jingyue Wang, Kun Zhang and Jinyi Zhang (Nankai University)

2 Hospitality practitioners’ technology competency in the smart service era Hsuan Hsu (Shih Chien University) and Kuo-Feng Tseng (National Taiwan Normal University)

3 Davao City, Philippines as MICE destination Kymwell Hinlayagan and Kiven Olivar (University of Mindanao)

4 Research on the factors affecting user loyalty of online tourism platform under the background of public opinion events

Haibo Yu, Zixuan Zhang and Xinyi Yue (Nankai University)

5 Rebooting paradise: Hawaii and the way forward

Eric T Y Chan (University of Hawaii at Manoa), Irini Lai Fun Tang (City University of Macau) and Roberta Wong Leung (Asia Spa Academy)

6 Memorable tourism experiences of senior tourists: A research based on grounded theory

Jing Huang, Yanjun Chen, Jingna Wang and Danpu Xing (Nankai University)

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2-3. Management and Marketing in the New Normal

Session Chair: Prof. Naoki Wakabayashi, Kyoto University

Title Authors

1 Updates in service standards in hotels: How COVID-19 changed operations

Lisa Gao, Janelle Chan (The Hong Kong Polytechnic University) and Sean McGinley (Florida State University, Dedman School of Hospitality)

2 Multisensory marketing on wine tourism: Case studies of Rioja and Ribera del Duero in Spain

Danting Cai, Huicai Gao and Hengyun Li (The Hong Kong Polytechnic University)

3 Multi-unit management and sales performance in Japanese hotel groups: Comparison of direct control and external alliances in late 2010’s

Naoki Wakabayashi (Kyoto University) and Keigo Takai (Faculty of Economics, Nagasaki University)

4 Regional cooperation in the Greater Bay Area: Evidence from tourism spatial spillover effects

Tianqi Zhai and Pui Sun Tam (University of Macau)

5 Does organizational culture matter for firm performance? Evidence from the restaurant industry

Hong Soon Kim (Purdue University Fort Wayne) and Soocheong (Shawn) Jang (Purdue University)

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2-4. Tourism Culture and Heritage

Session Chair: Dr. Lawrence Hoc Nang Fong, University of Macao

Title Authors

1 Quest for tourist inspiration: An exploratory study Sheng-Hshiung Tsaur and Hong-Ru Wu (National Chiayi University)

2 Images of traditional Filipino culture through the Borlas de Pastillas (milk candy wrappers) of San Miguel de Mayumo, Philippines

Shirley Guevarra (University of the Philippines)

3 Privilege of tasty alley in Cheonyeon and Chunghyeon-dong, the urban regeneration of Seoul

Kyung Soo Han and Jin Hee Kim (Kyonggi University)

4 Destination values: The influence of Chinese culture

Iok Keng Veronica Lam (Macao Institute for Tourism Studies) and Chris Ryan (BUU China-New Zealand Tourism Research Unit Waikato University Management School)

5 Gastronomic tourism: Strategies for post COVID-19 Abhijeet Shirsat and Jungyun Christine Hur (California State University, Sacramento)

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3-1. Tourist Trends and Behaviours

Session Chair: A/P Bongkosh Rittichainuwat, Siam University

Title Authors

1 Davao backpacker: A profile and motivational-based segmentation Florence Kristina Jimenez, Joanna Victoria Abanilla and Arnee Caminade (University of Mindanao)

2 Tracking visitors with person re-identification: A new way to look into tourist behaviours

Xiaoling Tang and Rong Jia (Gingko College of Hospitality Management)

3 Tourism research in the eyes of tourism practitioners Daniel Leung and Xin Yi Christine Seah (The Hong Kong Polytechnic University)

4 Sustainability courses in hospitality and tourism higher education: Perspectives from industry practitioners and intern students

Xinyan Zhang and Pimtong Tavitiyaman (The Hong Kong Polytechnic University)

5 Analyzing the slogans' branding of the top 88 European cities and countries Raphael Romain Santo Tison and Chihkang Kenny Wu (National Kaohsiung University of Science and Technology)

6 The pandemic and wellbeing: Views from tourism employees Prokopis Christou and Maria Rigou (Cyprus University of Technology)

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3-2. Levitating Service Standards in a Post-COVID-19 Era

Session Chair: Dr. Isagani A. Paddit, University of Baguio

Title Authors

1 Relationship of service quality on customer satisfaction and loyalty among 5 selected food establishments in Tagum City, Davao Del Norte, Philippines

Noah James S Sitier (University of Mindanao)

2 The impact of personalization on variety seeking Xiaoyan Luo and Lisa C. Wan (The Chinese University of Hong Kong)

3 Review sentiment and customer satisfaction: Does temporal difference play a role?

Yongwook Ju and Soocheong Shawn Jang (Purdue University)

4 Does product variety affect tourism demand? Evidence from a casino tourism destination of Macao

Pek U Joey Sou (Macao Institute for Tourism Studies)

5 Affect balance and overall perceived value in adult children-parent travel: An Actor-Partner Interdependence Model approach

Yanbo Yao and Guangmei Jia (Nankai University)

6 Recreational value of a national wetland park: Application of the Choice Experiment and Individual Travel Cost Methods

Songjun Xu and Xiaoling He (Jinan University)

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3-3. Robotics and AI

Session Chair: Prof. Tatiyaporn Jarumaneerat, Prince of Songkla University, Phuket Campus

Title Authors

1 How can home-sharing platform affect opening and closure of traditional lodging properties

Taehyee Um, Chulmo Koo and Namho Chung (Kyung Hee University)

2 Sustainable spa service strategies – Is it robot or AI? Irini Lai Fun Tang and Schultz Zhi Bin Xu (City University of Macau)

3 AI-powered service failure in the hotel industry Dazhi Qin, Kevin Kam Fung So and Yeasun Chung (Oklahoma State University)

4 The impact of service robot on hotel experience and satisfaction in Singapore Candace Fu and Brian Tan (Republic Polytechnic)

5 To avoid interaction or to desire it? The influence of social crowding on tourists’ preference for having travel companions

Nan Xue and Lisa Wan (The Chinese University of Hong Kong)

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3-4. Crisis Management and Resilience

Session Chair: Prof. Naoki Wakabayashi, Kyoto University

Title Authors

1 Determining Philippine Women’s University School of Hospitality Management graduates’ resiliency and future in applying time series and forecasting technique

Ephraimuel Jose Abellana, Ireneo Parra, Danny O. Sellote and Mercy Hernandez (Philippine Women's University)

2 Organizational changes, employee wellbeing, and leadership for Ryokans’ survival in a global crisis

Tatyana Almira (Ritsumeikan Asia Pacific University), Hiroaki Saito (Ritsumeikan Asia Pacific University) and P. Monica Chien (The University of Queensland)

3 Talent retention in hospitality: Exploring the role of job autonomy and supervisor support

Henry TAY and Cindy Yoonjoung HEO (EHL, HES-SO//University of Applied Sciences and Arts Western Switzerland)

4 How Chinese lodging industry handled crisis in post-COVID-19 crisis: An Explorative study on crisis management practices and the mediating effects of the organizational factors

Jue Li, Zhen Lu and Rick Oh (Ryerson University)

5 Why we want to go outside in the pandemic world? Travel motivation and its consequences in social crisis

Yue Yin and Yang Zhang (Macau University of Science and Technology)

6 Flying nowhere: Insights into a grounded travel industry

Md Ariful Hoque (Jahangirnagar University), Muhammad Shoeb-Ur Rahman (University of Dhaka) and Abrar Faisal (Auckland University of Technology)

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4-1. Hospitality and Tourism Perceptions and Cultures

Session Chair: Dr. Kamelia Chaichi, Sunway University

Title Authors

1 Centennials and their motivations for environmentally responsible travel: Evidence from international students in Japan

Thanh Dat Pham (Bournemouth University)

2 Will food neophobia influence tourists’ perceptions of a food tourism destination? Frank Badu-Baiden and Seongseop Kim (The Hong Kong Polytechnic University)

3 Do attractions attract tourists or simply satisfy needs? Wenqing Xu, Weiwei Liu and Mimi Li (The Hong Kong Polytechnic University)

4 Developing and validating a peer assessment scale for college students’ food aesthetics course

Jeou-Shyan Horng (Jinwen University of Science and Technology) and Hsuan Hsu (Shih Chien University)

5 Destination experiencescape for Hanfu tourism : An exploratory study Yuanyuan Zong and Sheng-Hshiung Tsaur (National Chiayi University)

6 Every employee is an experience designer: Competencies and barriers in hospitality experience design

Barbara Neuhofer and Tatevik Gharibyan (Salzburg University of Applied Sciences)

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4-2. Tourism Models and Considerations

Session Chair: Dr. Christopher Dutt, The Emirates Academy of Hospitality Management

Title Authors

1 How does tourism dependence affect economic growth in West China? -- Based on the inspection and interpretation of the Resource Curse transmission mechanism

Xiaodi Liu and Yanbo Yao (Nankai University)

2 Antecedents and consequences of tourists’ empathy on destination loyalty: A conceptual model

Kuo Yang and Sung Hee Park (Macau University of Science and Technology)

3 The dark side of travelling abroad: How broad foreign tour experiences increase deviant tourist behaviors

Irina. Y. Yu and Lisa C. Wan (Chinese University Of Hong Kong)

4 Active ageing co-creation through tourism: A customer-dominant logic perspective

Daisy Fan, Dimitrios Buhalis (Bournemouth University) and Yun-Ru Tsai (National Chiayi University)

5 The emerging face of global tourism Dionalyn Gumacial (Northwestern Mindanao State College of Science and Technology)

6 Identity and risk perception: Chinese tourist visit Hong Kong Carol Xiaoyue Zhang (University of Nottingham) and Lawrence Hoc Nang Fong (University of Macau)

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4-3. Data Analytics

Session Chair: Dr. Meng-Mei Chen, Ecole hôtelière de Lausanne, HES-SO University of Applied Sciences and Arts Western Switzerland

Title Authors

1 Big data analytics adoption in the Singapore Mice industry – The opportunities, barriers, and mitigation

Detlev Remy and Huey Chern Boo (Singapore Institute of Technology)

2 Explore the big data capabilities of Taiwan's star-rated hotels

Jeou-Shyan Horng (Jinwen University of Science and Technology), Chih-Hsing Sam Liu (National Kaohsiung University of Science and Technology), Sheng-Fang Chou (Ming Chuan University), Tai-Yi Yu (Ming Chuan University) and Da-Chian Hu (Jinwen University of Science and Technology)

3 A real-time safety and congestion level analysis big data system: A case study in Jeju

Minji Kim (Kyung Hee University), Sun-Young Koh (Jeju Tourism Organization) and Namho Chung (Kyung Hee University)

4 Can tourism enhance Chinese subjective well-being?

Jing Zheng (North China Electric Power University), Jing Ma (Nankai University), Guoqiao Liu (Zhejiang University) and Yirong Wu (Zhejiang University)

5 Modelling online complaining behaviour in the hospitality industry: An application of data mining algorithms

Raksmey Sann (Khon Kaen University), Pei-Chun Lai (National Pingtung University of Science and Technology), Shu-Yi Liaw (National Pingtung University of Science and Technology) and Chi-Ting Chen (Ming Chuan University)

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4-4. Sustainability

Session Chair: Ms. Cara Puah, Ngee Ann Polytechnic

Title Authors

1 The influence of memorable tourism experience on virtual tourism and revisit behavior

Junga Kim, Hyunji Kim and Namho Chung (Kyung hee University)

2 College students' perceptions on the pro-environmental practices at the university dining: Recognition and needs analysis

MinSook Kyung, YoonHa Oh, Ji Yun Chang, Yiying Zhou and Sunny Ham (Yonsei University)

3 Can vegetarian food be regarded as healthy food? A case study of Millennials Irini Lai Fun Tang (City University of Macau), Theresa Tan Chew (Asia Spa Academy) and Yahe Liu (City University of Macau)

4 The role of internal marketing in the relationship between environmental sustainability and brand salience in the hospitality context

Chen Zhao, Ying Tang and Xiangyun Wei (Guilin Tourism University)

5 Exploring hotels’ green practices from the perspective of Generation Z

Lionel SAUL (HES-SO//University of Applied Sciences and Arts Western Switzerland) and Cindy Yoonjoung HEO (EHL, HES-SO//University of Applied Sciences and Arts Western Switzerland)

6 Effect of value co-creation on hotel brand love: The mediating roles of perceived service quality and emotional solidarity

Ailing Wu and Yanbo Yao (Nankai University)

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5-1. Recruitment and Resource Planning

Session Chair: Dr. Shirley Guevarra, University of the Philippines

Title Authors

1 Linking employee psychological empowerment to job embeddedness through positive psychological capital in hospitality

Chung-Jen Wang, I-Hsiu Yang, Zhi-Hao Chen, Hsin-Yun Hsieh and You-Ying Lin (National Pingtung University of Science and Technology)

2 Surviving in Asian airlines: The antecedents of abusive supervision and subordinates’ coping strategies

Zichan Qin and Libo Yan (Macau University of Science and Technology)

3 Impact of COVID-19 pandemic on Generation Z employees’ perception and behavioral intention towards advanced information technologies in hotels

Ouyang Shun and Xinyan Zhang (The Hong Kong Polytechnic University)

4 Interorganisational talent pools – Resolving the talent management conundrum in the hospitality industry

Julia Lenz (Technological University Dublin / Munich University of Applied Sciences), Ralf Burbach (Technological University Dublin) and Claudia Eckstaller (Munich University of Applied Sciences)

5 Enhancing marketing students’ employability with a real case challenge: Facebook ads

Meng-Mei Chen and Valentina Clergue (HES-SO University of Applied Sciences and Arts Western Switzerland.)

6 Modelling food safety culture framework for food tourism sectors: Towards improvement of food safety practices

Ungku Fatimah Ungku Zainal Abidin, Aifaa Roslan, Maimunah Sanny, Noor Azira Abdul Mutalib, Farah Adibah Che Ishak and Muhammad Shahrim Abdul Karim (Universiti Putra Malaysia)

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5-2. Learning and Development in Hospitality

Session Chair: Dr. Christopher Dutt, The Emirates Academy of Hospitality Management

Title Authors

1 A case study: College k towards improving student enrolment in professional chef training programme, Klang Valley

Siew Har Ong (Berjaya University College) and Ramachandran Ravindran (Universiti Tun Abdul Razak (UNIRAZAK))

2 Under the development of New Liberal Arts, the prospect of hotel management education in China

Qianqian Zhang and Junyi Xu (Chengdu Gingko College of Hospitality Management)

3 Evaluation of potential knowledge transfer between PEIs and SMEs of hospitality and tourism industry in Singapore

Nazym Seitova (Management Development Institute of Singapore)

4 Flipping a tourism class Christopher Dutt (The Emirates Academy of Hospitality Management)

5 Lifestyle entrepreneurship – A unique phenomenon to rethink entrepreneurship theories

Stephen X. Zhang (University of Adelaide)

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5-3. COVID-19 and the Rise of Social Media

Session Chair: Prof. Kyungsoo Han, Kyonggi University

Title Authors

1 Analysing E-marketing strategies in luxury hotel chains Fung Kiu Lam (SIT)

2 Impacts of social media in promoting food products Lena Canet, Maria Cecilia De Luna and Felicidad Eleogo (Bulacan State University)

3 "Are you following?” Generational differences on consumers’ processing of social media influencer destination marketing

Yi Xuan Ong and Naoya Ito (Hokkaido University)

4 The effects of brand warmth and competence on consumers’ reactions in service failure

Xiao (Shannon) Yi, Sungwoo Choi and Lisa C. Wan (The Chinese University of Hong Kong)

5 The effect of social media engagement on followers’ behavioral intention in a theme park context: Source credibility as a moderator

Hyoungeun Moon and Wingkei Chan (The Hong Kong Polytechnic University)

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5-4. Digital Technology Practice

Session Chair: Dr. Kamelia Chaichi, Sunway University

Title Authors

1 Customer adoption of self-service technology: An integrated model Guanrong Liu (Macau University of Science and Technology) and Sut Leng Lei (Macao Institute for Tourism Studies)

2 Mobile virtual travel: Effects of IS model and perceived value on satisfaction and visit intention

Guoxiong Tan (Guangdong University of Finance and Economics)

3 A study of Chinese tourists’ destination image of Phuket, Thailand based on electronic word of mouth

Yujie Wu and Tatiyaporn Jarumaneerat (Prince of Songkla University)

4 The impact of smartphone app on tourists’ stress and tourism experience: Focusing on the mobility environment

Hyunji Kim, Chulmo Koo and Namho Chung (Kyung Hee University)

5 The feel of “vacation” in staycation experiences amidst the COVID-19 pandemic: An analysis of post-stay online reviews

Olive Nelly Muthoni Nyaga and Gyun Mun Sung (The Hong Kong Polytechnic University)

Documents

APacCHRIE Conference 2021 (3-4 June 2021)