Dear Razvan!We are pleased that you will be joining us at
Mosquito Old Town Apartments. The purpose of this email is to
confirm your upcoming reservation.Here are details of your
reservation:Number of people: 2Arrival Date: 30.09.2015Number of
nights: 3You are allowed to accommodate as many people as it is
stated in your reservation.The apartmentcheck instarts at2pmand
ends at9pm(after 9pm key collection has place at different
location).If we manage to prepare your apartment before 2 PM there
is a possibility of checking in early at no costs.Mosquito Old Town
Apartments do not have a reception desk on location.The exact time
of check-in should be arranged and confirmed no later than 24 hours
ahead of the customer's planned arrival, by email or phone.If you
are arriving later then 9 pm you can check in at our Mosquito
Hostel which is located on Rynek Kleparski 4/6 where you will
receive your keys and precise directions to Mosquito Apartments.On
the following day one of our staff member will meet you at the
apartment to check you in and to give you all needed information
about the city and apartments.If you are not sure how to get to
Mosquito Apartments from the Airport, do not worry! Just drop us an
email and we will arrange anAirport Pick Upfor you.It costs 90 PLN
for 1-4 people & 130 PLN for 5-8 people. We just need to
know:
- arrival time,- flight number,- place of departure,- number of
people travelling- phone number you can be reached on after arrival
in Poland.
We will take care of the rest and bring you to our apartments
with the best customer service.If you would like to book transfer
both ways, you'll receive 10PLN discount for the second one.If you
would like to visitAuschwitz-Birkenau(the largest concentration
camp of the World War II) orSalt Mine(one of the world's oldest
salt mines) we offer well organized trips which you can book by
email or during the check in. The best thing about our tours is
that pick up is from our front door !We work only with the best
Tour Companies intownwhich havefull insurance. Prices we offer are
lower than in their Tourist Information Office !If you are still
not convinced about our tours let me give you some details about
it, to dispel your doubts :)Auschwitz Birkenau- starts
at7:30am&12:05pm- professional English speaking guide - tour
leader- visiting the permanent exhibition and buildings on the
ground of the Main Kamp - visiting the most important original
objects at Birkenau- entire tour lasts about 6 hoursif you have a
student card (and you are 25 or under) it's for110 PLN, if not -130
PLN. It includes transport, tickets and a guide.
Wieliczka - Salt Mine- starts at9:00am & 3.00pm-
professional English speaking guide - tour leader - visiting the
XVI century historic chambers connected by 2 km of passages- entire
tour lasts about 4 hoursif you have a student card (and you are 25
or under) it's for110 PLNif not -125 PLN(Includes transport,
tickets and a guide)There is also a possibility of taking a German,
French, Italian or Spanish guide.
You can book itwhile havingcheck in (in winter season for
Auschwitz Birkenau it needs to be done at least 12 hours before the
tour departure, for Wieliczka Salt Mine - 2 hours in advance). In
winter season due to limited guides in Auschwitz & Salt Mine we
highly recommend to book tours as soon as you arrive.Security
deposit:We reserve the right to preauthorize the guests credit card
in case of any damages caused in the apartment during stay. The
required amount of600 PLN / 150 EUROis blocked on cardholders
account.This fee is charged only in case of damages which are the
result of stay. If a guest does not have a valid credit card, a
security deposit in cash may be required. The deposit can be taken
during the check in.Smoking is strictly prohibited in the
apartments.Breakfast is not included. During the check in we will
recommend you some places where you can have a decent breakfast for
a good price.Check out time is at 10 AM.Cancellation policy: Our
apartments have 48-hours cancellation policy. Guests who do not
cancel 48 hours in advance will be charged for the first night of
their stay. Remember cancellations are accepted only by email at
least 48 hours in advance (till 00.01AM two days before your
arrival).We will send you an additional email the night before your
arrival date, including basic information you may need to know.If
you wish tomodify your reservationjust send us an email and we will
adjust it manually - there is no need to cancel your booking
through the booking agent you have used. If you have any additional
questions, please feel free to call us at+ 48 694 266 354or send us
an email.
Looking forward to welcoming you!Regards,
Anastasia
Mosquito Old Town ApartmentsPoselska 1731-002
KrakwPolandphone:+48 694 266 354fax:+48 12 430 14
61www.mosquitoapartments.com
