APD Field Services newsletter contents: 2014 2016 page... · April 2016 14 APD reports to OLRO tips for a great APD report June 2016 1 APD stakeholder update phasing out the live‐in

ADRCMonth Page Title SubjectNovember 2014 14 ADRC ADRC moves into the Eastern part of the stateMarch 2015 6 ADRC updates from Options counseling consumersSeptember 2016 8 ADRC data sheet information for 2013‐2015 December 2015 11 ADRC PCOC training opportunity free Person‐Centered Options Counseling trainingSeptember 2015 1 ADRC shout‐out on AM Northwest mention of ADRC as a resource on KATU AM NorthwestJune 2014 2 ADRC toolkit for LTC services & supports resource for planning for your future on websiteJune 2014 7 ADRC website great updates to the ADRC site for info and easy useJuly 2014 12 Compare services to find the one that's right for you!February 2015 10 Gatekeeper program rolls out statewideApril 2015 10 Person‐centered Options counseling upcoming training for Options counselorsJuly 2014 10 Searching for resources in your own neighborhood

Advocacy and developmentMonth Page Title SubjectDecember 2015 14 Advocacy and Development ‐ Year in ReviewAugust 2014 3 APD/AAA CCO care coordination working with a CCO for the benefit of the consumerSeptember 2014 12 Challenges remain after successful move challenges with complex casesJanuary 2016 12 Complex coordination success story ‐ Klamath FallsJuly 2014 16 Consumer and nurse needed for board call for recruitmentSeptember 2015 14 Don't let the flu get to you! facts about the flu vaccineOctober 2015 9 Don't let the flu get to you! facts about the flu vaccineDecember 2014 13 HBC transition plans: Person‐centeredMarch 2016 13 HCBS ‐ Out and about in the community November 2015 5 HCBS changes upcoming rule changes for HCBSAugust 2015 13 HCBS surveys HCBS transition plan surveys are being conducted

APD Field Services newsletter contents: 2014 ‐ 2016


October 2014 9 Health promotion and long term support servicesJanuary 2015 10 Home and community based transition planning: Person‐centered planningMay 2015 12 Home and community based transition planning: Person‐centered planningJune 2015 2 Home and community based transition planning: Person‐centered planningMarch 2015 2 Home and community based transition planning: Person‐centered planning, part 3October 2015 6 Home and community based transition planning: Person‐centered planning, part 6February 2016 7 Home and community‐based services ‐ Individually based limitationsNovember 2015 10 Home and community‐based services (HCBS) regulationsSeptember 2014 11 Innovation funds update APD awards nine grantsFebruary 2014 12 Innovator Agents Supports Innovator Agents across the stateDecember 2015 12 Innovator Agents at work ‐ 2015 highlightsNovember 2015 12 Long term services and supports innovator agents at workNovember 2014 14 LTSS IA at work second annual Coordinated Care Model SummitDecember 2014 17 LTSS IA at work coordinating across systems panelJune 2014 15 LTSS Innovator Agents at work success story from Advocacy and DevelopmentMarch 2016 13 LTSS innovator agents at work: Transition collaboration success storyApril 2014 4 LTSS Innovator Agents in action activities from the regional innovator agentsMarch 2014 17 LTSS Innovator Agents on the job! who your IA is!June 2014 14 News from Advocacy and Development Senate Bill 21August 2014 13 News from Advocacy and Development Senate Bill 21July 2014 14 Oregon Community Choices Program update on OCCPJanuary 2015 13 Oregon Deaf and Hard of Hearing Advisory Committee updateApril 2014 14 Oregon Deaf and Hard of Hearing Services Program May 2014 3 Partners seize opportunity to advance health equityJuly 2014 5 Reduce, reuse, recycle ‐ the LTC way ideas for locating DMEDecember 2014 14 SB21 community tour wrap‐up and thanks February 2015 4 SB21 update ‐ The report is coming! final steering committee report is available online


September 2014 8 Senate bill 21 update steering committee drafts goals and strategiesApril 2014 6 Senate bill 21/ Long Tern Care 3.0 updates news on committee activity related to Senate bill 21September 2016 15 Spotlight on the new Safety Oversight Quality (SOQ) teamAugust 2014 2 The Oregon Deaf and Heard of Hearing Advisory Committee January 2014 1 Update from the Advocacy and Development Unit of APDJanuary 2015 12 Working towards a dementia‐capable Oregon

APSMonth Page Title SubjectApril 2016 13 APS reports to OLRO tips for a great APS reportJune 2014 10 Domestic violence and men facts and resources to keep men safeAugust 2015 13 Don’t forget ‐ Abuse reporting options how to report adult or child abuseJune 2014 1 Protecting adults information about elder abuse

Background Check Unit (BCU)Month Page Title SubjectDecember 2015 10 Background Check Unit registry registry use and tips for success February 2015 3 BCU ‐ What's new for QEI/QEDs upgrade to CRIMS and a thank you to APDJune 2015 4 BCU contacts updates to the BCU homepageJune 2015 7 BCU information online info for qualified entities is now on the BCU webpageApril 2015 9 BCU: What's in a fingerprint anyway? Fingerprint Team updateJune 2015 16 Making connections LTC registry offers training optionsAugust 2015 14 Milestones reached on the LTCR updates on the registryJuly 2016 10 QEDs, QEIs: BCU news you can use! reducing delays in background checks


Branch newsMonth Page Title SubjectDecember 2014 1 APD Award of Excellence To Oregon City and Canby Eligibility TeamsMarch 2015 2 APD Field Services & Support food drive the team raised over $1145March 2014 3 APD Field Services food drive Food drive efforts in Central OfficeFebruary 2015 8 Beaverton food drive events filling barrels and raffling lunch to raise moneyMarch 2014 2 Bend food drive Food drive efforts in Bend!December 2014 7 Bend ugly sweater contest ugly holiday sweaters in BendMarch 2015 2 Burns food drive results the combined Burns offices raised over $600March 2015 13 Clackamas County food drive results Clackamas raised $1204.41June 2014 11 Congratulations Burns office! Burns has zero deficiencies on their PME reviewNovember 2014 2 Congratulations Toledo ‐ Perfect PME! Toledo AAA has a no error PME reviewJuly 2014 15 D6 archiving pilot an RPI leads to improved archiving in Douglas CountyMarch 2016 10 District 1 and 16 food drive results food drive action in Columbia and Washington countiesJuly 2016 1 District 1 privacy stars St. Helens meets challenge of privacy trainingMarch 2016 10 District 11 food drive results food drive action in Klamath FallsMarch 2014 18 District 15 food drive activity Food drive efforts in District 15!November 2014 4 District 15 Halloween fun costumed fun in Clackamas countyMarch 2016 2 District 6 food drive results food drive action in RoseburgDecember 2014 11 District 7 ugly sweater day ugly holiday sweaters in North BendMarch 2016 2 District 9 food drive results food drive action in The DallesNovember 2015 2 Halloween in Roseburg staff dress for their annual trick‐or‐treatOctober 2014 1 Homecare worker helps catch a thief homecare worker Michelle Bolin goes the extra mileJune 2014 15 Meaningful connections success story from Advocacy and DevelopmentAugust 2015 9 Milwaukie introduces meditation to relieve stressJuly 2016 14 New Grants Pass address please update your recordsDecember 2014 2 North Bend Civil War day Ducks and Beavers in North Bend


October 2015 6 North Bend softball North Bend APD challenged CW to softballJune 2015 12 OAA celebration in District 13 celebration in Union, Baker, and Wallowa countyMarch 2015 10 ODDS food drive silent auction ODDS raised $1455 in a silent auctionJanuary 2016 3 Ontario APD holidays holiday cubicle decorating contestOctober 2014 7 Pendleton charitable fund drive event kicking off the fund drive with a dunk tankOctober 2014 10 Pink day in North Bend 0611 supports breast cancer awareness monthOctober 2014 13 Roseburg breast cancer awareness Roseburg goes pink to support a co‐workerMarch 2014 6 Roseburg DSO food drive Food drive efforts in Roseburg DSO!February 2015 7 Roseburg food drive events raising money with manager races and other eventsMarch 2014 4 Roseburg SSO food drive efforts Food drive efforts in Roseburg SSO!March 2016 15 Roseburg staff appreciation celebration recognizing the past year's effort in District 6May 2016 1 Roseburg Walk‐A‐Mile‐In‐Her‐Shoes annual awareness event in RoseburgAugust 2016 1 Sharen Yeager ‐ Service Excellence Award recipientMay 2016 13 Take Your Kids to Work Day ‐ Grants Pass kids in the office!May 2016 14 Take Your Kids to Work Day ‐Canby kids in the office!January 2015 2 Thank your North Bend! thanks from The Dalles for the extra helpMarch 2014 16 The Dalles food drive Food drive efforts in The Dalles!February 2015 10 The Dalles food drive events soup feed raises a pot of goldDecember 2015 2 The Hillsboro art project: Unveiled! decorating the new Hillsboro office with customer artNovember 2015 1 Veteran Stand‐Down in The Dalles veteran services in The Dalles

Case managementMonth Page Title SubjectJanuary 2014 13 2013 provider tax information tax information for CEP and CBC providersJanuary 2016 3 2016 policy changes changes to MSP, OSIPM, and special needs policyJune 2016 7 AFH licensor lingo ‐ Properly documenting a volition in the AFH 517A and 517BJune 2015 11 AFH summary report AFH information and data


April 2016 14 APD reports to OLRO tips for a great APD reportJune 2016 1 APD stakeholder update phasing out the live‐in programMay 2016 7 Assessment tip ‐ from TTT use your own observations and interaction April 2016 8 Assessment tips questions to consider during an assessmentAugust 2016 2 CA/PS comments: Appropriate documentation January 2015 3 Case management essentials what is included and who should take the courseJune 2016 3 CBC Licensing Complaint Unit (LCU) addressing licensing complaints in ALS, RCFs, and MCCsJuly 2015 11 Changes, adjustments, and opportunities AFH quality improvement informationNovember 2015 4 Client‐employer responsibilities link for resources top assist client‐employersApril 2016 11 Closing checklists use available checklists to close benefits correctlyDecember 2015 4 CM tools website: Emergency response systemsAugust 2016 15 Cognitive screening instruments do not use any third party screening toolsMay 2016 4 Community conversations about caregiver respiteMay 2016 12 Consumer representative restrictions June 1 actions to meet law on representativesDecember 2015 3 DD services, offsets (liabilities), and notices required actions for sending notices to DD eligiblesMay 2015 2 Don’t forget ‐ PACE toll free number new number for PACE customers and their familiesMarch 2015 7 Don’t forget ‐ requirement to use laptops the paper tool is not an acceptable substituteSeptember 2016 12 Don't forget ‐ CA/PS narration questions to answer when narrating in CA/PSDecember 2015 4 Don't forget ‐ EPD payments by website website offers payment by card optionDecember 2015 2 Don't forget ‐ ICP requirements offering ICP to qualified service customers is requiredMay 2016 6 Don't forget ‐ Medicaid fraud referrals sending in the referral formMay 2016 13 Don't forget ‐ Narrate attempted placements for the APD Complex Case teamMay 2014 2 Don't forget ‐ Provider filesApril 2014 12 Fraud prevention tips preventing Medicaid fraudSeptember 2016 2 HCW overtime and hours finalized agreement for OT and work hoursJanuary 2015 11 Home vs. institution study results of Korean study of home vs. institution careOctober 2014 13 Intake screening process District 8's service intake screening process


December 2014 2 K‐Plan services outside the home assisting consumers in alternate locationsApril 2016 14 List of available APD LTC online training see the case management tools website for the full listAugust 2016 4 MED referral reminder explanation of APD‐PT‐15‐031May 2016 6 Medicaid services ‐ paying for companionshipApril 2016 13 Narration reminder timely narration is essential for accurate reportingJune 2015 4 New HCW voucher update changes to HCW time captureFebruary 2016 4 New tools available on the case management websiteOctober 2015 12 November 2015 CBC payment schedule payment schedule for community based care providersMay 2015 3 OACCESS correction for PACE staff may now select the correct provider typeMay 2016 7 OHCC expands caregiver registry to the publicSeptember 2016 12 Online training in iLearn APD online training moved to iLearnAugust 2016 8 Person‐centered approach to goal setting understanding and supporting goalsAugust 2016 5 Placing a consumer in an SNC AFH placements requirements for an SNC AFHAugust 2015 13 Pre‐Admission and Resident Review Level II (PASRR II)July 2015 8 Proof of licensee's corrected 517s clarification for writing 517sMay 2016 10 Public guardianship ‐ from TTT public guardianship is building resourcesMarch 2014 5 Resource assessment change updated community spouse resource assessmentFebruary 2014 11 SPPC exceptions new policy explainedJanuary 2016 13 STEPS to Success support in changing timesJuly 2016 13 The 4Ws placing into a special needs contracted homeJune 2015 6 The CA/PS SPL is not equal to classification fro AFH placementJanuary 2016 11 The Homecare Choice Program option for private pay in‐home servicesMarch 2014 16 The new registry and referral system (RSS) information on the new systemAugust 2016 16 The SDS 914 ‐ A must have federal requirements for the SDS 914 formSeptember 2015 16 The SDS 916 Service Options form when and how to use the formJuly 2016 11 TTT highlights ‐ Case management reviews, assigning hours, natural supportsSeptember 2016 7 TTT highlights ‐ Direct & indirect contacts clarifications on required contacts


March 2014 13 TTT highlights ‐ ICP reminders and participation numbersMay 2016 10 TTT highlights ‐ Medicaid fraud referrals referral process and branch involvementMay 2015 9 TTT highlights ‐ POC coding and updating POC in MMISSeptember 2016 10 TTT highlights ‐ Resource assessments MAGI/service must meet transfer of assets ruleJuly 2016 6 TTT highlights ‐ Service case QA tips tips and common errorsMay 2015 11 TTT highlights ‐ SPPC exceptions procedure for SPPCMay 2014 2 TTT highlights ‐ Trust and Agency accts explaining T&A accountsJuly 2015 13 Update from the Special Needs Contract TeamJuly 2014 18 Waivered case management and direct contacts

Client Maintenance UnitMonth Page Title SubjectAugust 2015 2 148 hints for success reminders to have the 148 successfully processedJanuary 2015 6 Active benefits on MMIS locating the active benefits on the MMIS screensDecember 2015 6 Don’t forget ‐ CMU email send CMU email to the group, not the individualFebruary 2015 12 Health Insurance Group ‐ New way to report third party insuranceJune 2015 17 MMIS ‐ No retro closures reminder for MMIS correction proceduresJune 2014 9 New Client Maintenance Unit (CMU) phone hoursJuly 2015 12 TTT highlights ‐ CMU SNAP cash out reminders

EDMSMonth Page Title SubjectMarch 2016 4 Don't forget ‐ EDMS scanning staff can scan at any timeJune 2016 11 Don't forget ‐ IRMS timeline allow 10 days for scanning to be completeJanuary 2016 1 EDMS error trends & process reminders preventing EDMS scanning errorsApril 2016 6 EDMS expansion project closing relocation of all informationOctober 2015 1 EDMS is coming to your area! EDMS expansion schedule


October 2015 1 EDMS is coming to your area! EDMS expansion scheduleJune 2016 9 EDMS tip ‐ No case or application assign primes and scan into EDMSJuly 2016 5 EDMS updates! updated Quick Reference GuideFebruary 2016 4 Great new way to use EDMS scan files requests to EDMS instead of emailJanuary 2016 4 Packaging scans for EDMS guidelines for accurate scanning of files to EDMSMarch 2016 10 Requesting removal of a document in EDMSJune 2016 6 Verifying EDMS scans efficient queries in EDMS

Estates Administration Unit (EAU)Month Page Title SubjectMay 2015 9 Coming soon to EAU EAU is moving to a paperless shared caseloadMay 2014 15 Diversion/Transition updates from the last field leadership meetingJanuary 2016 6 Don't forget ‐ transferring 8606 files do not end hard fills to EAUFebruary 2015 7 EAU ‐ Mortgage statement appeal from EAU to obtain a mortgage statement in fileMay 2016 2 EAU and branch files EDMS and archive information is needed in narrationAugust 2016 7 EAU and death notification reminder to code deceased person as 8606July 2016 10 EAU and funeral expenses pre‐paid funeral expenses April 2015 4 EAU and mortgages tips for communicating mortgage information to EAUJuly 2015 9 EAU and Oregon ACCESS info on what EAU looks for on ACCESSMarch 2015 8 EAU and pre‐paid funeral plans guidance for determining and narrating funeral plansApril 2014 3 EAU and real property real property ownership and estate recoveryMarch 2016 2 EAU and voluntary repayments reminder to contact EAU for any voluntary paymentsJune 2016 9 EAU and voluntary repayments at branch officesFebruary 2014 10 EAU at your service contacting EAUDecember 2015 2 EAU depends on you! things EAU looks for in ACCESS narration September 2016 13 EAU on EDMS EAU is now using EDMSFebruary 2016 5 EAU technology updates changes at EAU


June 2015 14 EAU work change moving to a pooled workloadJuly 2014 9 Estate recovery brochure ‐ updated! MSC 9093 is ready to orderAugust 2015 11 Estates recovery questions examples of EAU questionsApril 2016 10 Mortgages and estate recovery significance of real propertyFebruary 2014 12 Outdated EAU forms use only the internet versions of the 454D and 647 September 2014 10 Pre‐paid burial plans adding pre‐paid burial plans to estates

ExceptionsMonth Page Title SubjectDecember 2015 7 Exceptions requests, helpful hints tips for a fast exception request turn‐aroundJanuary 2016 2 New exception form updates to the SDS 514 for 2016changes

ExcelMonth Page Title SubjectJune 2015 16 Bonus Excel tip ‐ 0s tip to maintain the initiating 0 in a cellMarch 2014 8 Excel tip adding a line in a cellSeptember 2016 11 Excel tip ‐ Concatenate combining two columns into a single columnSeptember 2014 13 Excel tip ‐ Formatting like a pro! tips for better looking pagesJuly 2014 13 Excel tip ‐ Macros setting up a time saving macro in ExcelOctober 2014 5 Excel tip ‐ Not so hard comparing and counting dataJanuary 2015 6 Excel tip ‐ Pinning folders keeping frequently used folders in your drop‐downMay 2014 4 Excel tip ‐ Printing help trouble shooting common challenges to printing ExcelJune 2015 13 Excel tip ‐ Shared workbooks building a workbook for multiple usersApril 2014 3 Excel tip ‐ Sizing cells how to size cells in ExcelFebruary 2015 12 Excel tip ‐ Split windows how to view two worksheets in the same windowMarch 2015 11 Excel tips ‐ Adding a chart quick advice to add a chart to a worksheetApril 2016 2 Excel tips ‐ Adding a second line how to correctly add lines in a single cell


August 2014 11 Excel tips ‐ Filters using a filter to isolate informationApril 2015 7 Excel tips ‐ Input restrictions limit the type of info in each cell December 2014 8 Excel tips ‐ Keyboard shortcutsFebruary 2016 7 Excel tips ‐ Remove duplicates deleting duplicates from worksheetsSeptember 2015 10 Excel tips ‐ Repeating headers how to repeat lines at the top of each pageJune 2014 6 Excel tips ‐ Secrets of the experts! time saving tips for using Excel

Fair housingMonth Page Title SubjectSeptember 2014 3 Age discrimination not allowed explanation of the laws surrounding age protectionsOctober 2014 2 All disabilities are equal under the law landlords cannot treat some disabilities differentlyNovember 2014 9 All housing covered by fair housing law! nearly all housing is protected by housing lawsJanuary 2015 7 Assistance animals the Fair Housing Act recognizes all types of animalsMay 2014 8 Assistance animals and housing housing rules for assistance animalsJune 2014 11 Assistance animals come in all shapes, sizes, and species!March 2015 9 Assistance animals in housing all assistance animals are equal under the lawJuly 2014 7 Assistance animals provide a variety of servicesApril 2015 6 Citizenship and national origin for fair housingDecember 2015 6 Credit screening for housingMay 2015 7 Do you know about fair housing testing? secret shoppers for housingNovember 2015 9 Familial housing rights protection for children in housingAugust 2015 7 Hoarding as a Fair Housing issue: Beyond reality TVJanuary 2016 10 Housing protections for families with childrenSeptember 2015 12 Intent vs, effect explaining disparate impact and treatmentFebruary 2016 5 Language is not a barrier to housing accommodation for non native English speakersApril 2014 7 Mortgage changes changes to mortgage lending and refinancingFebruary 2014 3 Same‐sex couples and housing discrimination


February 2015 6 Together We Make a Neighborhood poster contestJanuary 2014 4 What to do if you are a victim of illegal housing discrimination

FeaturesMonth Page Title SubjectApril 2015 1 2015 statewide food drive totals APD increased their donation by 23% from last yearAugust 2016 13 2016 Diversity and Inclusion conference registration, with approval, is openJune 2015 1 50th anniversary of the Older Americans ActJune 2015 3 A coven in Douglas County the disability services branch dresses as witchesSeptember 2014 1 A day at the Diversity Conference one person's experience attending the conferenceSeptember 2015 1 ADRC shout‐out on AM Northwest mention of ADRC as a resource on KATU AM NorthwestMarch 2016 1 APD managers work retreat ‐ highlights APD manager met in January to discuss opportunitiesMay 2015 8 APD: Mission, Vision, Goals updated APD mission statementFebruary 2014 2 Award of excellence award winner Paul Iarrobino, Multnomah CountyMarch 2014 1 Award winner ‐ Sylvia Rice Sylvia wins the Brian Johnson Supervisor awardMay 2014 7 Beaverton Disability Forum flyer forum is July 14January 2015 9 Behavior Support Services update Matt Baldwin joins APD and BSSAugust 2015 1 Celebrating 25 years of the Americans with Disabilities ActFebruary 2014 4 Central Office food drive efforts food drive activity by APD Field ServicesFebruary 2016 12 Central office Morale Committee new committee activitiesJuly 2014 15 D6 archiving pilot an RPI leads to improved archiving in Douglas CountyAugust 2015 3 Disability Benefits Liaison program ‐ Our first six monthsJuly 2016 1 District 1 privacy stars St. Helens meets challenge of privacy trainingJune 2014 1 Diversity Conference: September 16 & 17 2014 conference in SalemOctober 2015 9 EAP the Employee Assistance Program is available for youJune 2015 15 Elder abuse in Oregon statistics for rising elder abuseMarch 2015 14 Eugene Scam Jam event to help prevent scams and fraud


February 2014 1 Excellence award award winner Mike Marchant, District 7February 2016 12 Food drive events in your area send in your events for the March newsletterMarch 2016 4 Food drive results at HSB competition to bring in food at HSBFebruary 2014 6 Food drive stories wanted send in your photos and stories July 2016 12 Fraud advisory: Email phishing as SSA SSA fraud advisoryFebruary 2016 1 Hello APD! message from Ashley Carson‐CottinghamAugust 2015 7 Hoarding as a Fair Housing issue: Beyond reality TVOctober 2014 1 Homecare worker helps catch a thief homecare worker Michelle Bolin goes the extra mileJuly 2015 1 Integrity how integrity relates to the work we doJuly 2015 4 Learning difficulty advice write things down for customersDecember 2015 11 Let's hear from you! share your holiday photos, like we didAugust 2014 1 Letter from Mike McCormick a thank you from the APD directorJune 2015 16 LGBT pride month in DHS activities celebrating LGBTJanuary 2015 1 Mandatory reporter rule change extension of mandatory report requirements to 24/7March 2014 2 Mike wants to know…. Mike McCormick asks for examples of discriminationAugust 2015 9 Milwaukie introduces meditation to relieve stressMarch 2016 11 More HSB food drive fun ‐ Pie in the face managers took a pie to the face for charityApril 2015 3 North Bend Relay for Life North Bend APD raises $1018 for Relay for LifeOctober 2015 6 North Bend softball North Bend APD challenged CW to softballApril 2016 14 Political activity reminder banned political activity for state employees at workDecember 2014 18 QCF projects work underway through the Quality Care FundAugust 2016 6 Recognizing a living trust scam top indicators of a scamAugust 2015 10 Register now: 2015 Diversity & inclusion ConferenceMay 2016 1 Roseburg Walk‐A‐Mile‐In‐Her‐Shoes annual awareness event in RoseburgApril 2014 6 Senate bill 21/ Long Tern Care 3.0 updatesAugust 2016 1 Sharen Yeager ‐ Service Excellence Award recipientMay 2014 1 SSA award winners winners for 2013


July 2015 10 TTT highlights ‐ Learning disorders presentation from Dr. Ken Kosko, WOUSeptember 2016 1 Veteran Employee Resource Group (VERG) literary projectApril 2014 1 Welcome Ashley Ashley Carson Cottingham is the new deputy directorAugust 2015 14 White House Conference on Aging seniors, advocates, & agencies raise voice for seniors

FormsMonth Page Title SubjectApril 2014 14 539C SDS 0539C now in large print English formatJuly 2016 2 APD 287 Series updates on forms server Provider Payment Adjustment forms are updatedJuly 2015 2 Clarification on the DHS 223 questions from the field about the DHS 223 usageJuly 2014 7 Clarification on using a 415F for an 852 guidance for SNAP interim change reportsFebruary 2015 9 Completing a 443 form guidance for correcting a hearing request formDecember 2014 16 DHS 1999 updated brochure is availableMarch 2016 4 DHS 749 new form for changing license capacityAugust 2016 9 Don't forget ‐ CMU request form discontinuing the 148 and using a web formJanuary 2016 2 Don't forget ‐ discontinue use SDS 539C use the SDS 539A for all medical benefit requestsMay 2016 6 Don't forget ‐ Medicaid fraud referrals sending in the referral formJune 2016 8 Don't forget ‐ Privacy notices correct use of privacy notices February 2014 3 Don't forget ‐ SDS 3401A is obsolete locate and remove all copies of the SDS 3401ASeptember 2016 10 Form updates APD 287C, 287D, 287F, 307, and 727September 2015 13 Form updates APD 491V, 539A SP, 539B SP, and 4105 are updatedMarch 2016 11 Form updates DHS 9014 brochure and SDS 850A updatesJanuary 2016 7 Form updates updates to 312, 481, 514, 539C, 539R, 564AD, 546icFebruary 2016 6 Form updates updates to 517E, 517F, 517G, and 539RAugust 2016 6 Forms update APD 450 and APD 542January 2015 7 Forms update changes to SDS 310, 311, 313, 327, 400, and 450August 2014 12 Forms update DHS1999, SDS450, SDS539C and new coordinator


April 2014 14 Forms update SDS 0539C and 0850E now in large print English formatMarch 2014 2 Forms update updates to 340, 539C, 539R, and OHA 7209September 2014 10 Forms update Updates to DHS 1999, SDS 728, 3405, and MSC 9093August 2015 6 Forms update updates to DHS 456D, MSC 238, and MSC 238ADecember 2015 11 Forms updates updates to SDS 312, 314, and removal of SDS 1219HEDecember 2014 4 MSC 371 fraud investigation referral formJuly 2014 14 MSC 504 cards the voter registration reporting form is updatedJune 2016 5 New CMU web‐based form web‐based form replaces the old 148February 2014 12 Outdated EAU forms use only the internet versions of the 454D and 647October 2014 3 SDS 0519 updated with new contact informationSeptember 2014 3 SDS 0728 MMA referral form is now accepted by email only July 2014 2 SDS 347 language change and update to the SDS 347August 2016 2 Stop using in‐house forms locally created forms are not approved for useAugust 2016 16 The SDS 914 ‐ A must have federal requirements for the SDS 914 formSeptember 2015 16 The SDS 916 Service Options form when and how to use the formJuly 2015 11 Updated DHS 1999 DHS 1999 is updated an on the forms serverJanuary 2016 2 Updated exception form updates to the SDS 514 for 2016 changes

HearingsMonth Page Title SubjectApril 2014 11 APD hearing received and assigned, first quarter 2014January 2014 4 APD hearings 2009 ‐ 2013 comparison of total hearings received and assignedAugust 2016 14 APD Hearings team who's who with hearingsFebruary 2015 9 Completing a 443 form guidance for correcting a hearing request formAugust 2016 11 Don't forget ‐ Decision notice language reminder to refer to the notice templates for accuracyJanuary 2014 3 Hearing received and assigned, 2013 calendar year 2013December 2014 12 Hearings issues and tips tips and guidance from the hearings unit


August 2014 6 Hearings received and assigned number/types of hearings through JulyMarch 2016 11 Hearings referral sheet new sheet to send with hearing requestsJuly 2016 10 Hearings training online training for hearings successAugust 2016 15 Important news on filling out the 443 tips for completing the hearing referral form

HIGMonth Page Title SubjectMay 2015 10 Don’t forget ‐ HIG procedure changes fax number for HIG requestsAugust 2016 9 Don't forget ‐ CMU request form discontinuing the 148 and using a web formFebruary 2015 12 Health Insurance Group ‐ New way to report third party insuranceMay 2014 4 TPL emergency defining an emergency action for TPLJanuary 2014 12 TPL processing and HIG update from HIG on their current activities

Homecare workersMonth Page Title SubjectJanuary 2014 3 Changes to HCW and Personal Support worker benefits (2013 ‐2015 collective bargaining)March 2014 17 Collective Bargaining Agreement available on CM toolsMarch 2015 11 Coming changes to in‐home service vouchersJanuary 2016 5 Coming changes to in‐home service vouche transmittal and manual updates for current changesMay 2016 12 Consumer representative restrictions June 1 actions to meet law on representativesNovember 2015 9 December 2015 Community Based Care payment scheduleMarch 2015 15 DOL regulation changes update on DOL changes for providersMarch 2014 4 Don't forget ‐ provider information Keep provider information in a provider fileJanuary 2014 13 HB2216 components of the bill as it relates to LTCJune 2015 17 HCB rules and providers updates on coming changesAugust 2015 13 HCBS surveys HCBS transition plan surveys are being conductedSeptember 2016 2 HCW overtime and hours finalized agreement for OT and work hours


April 2015 2 HCW separation and UC narrate when a HCW separates from serviceJune 2014 15 HCW/PSW insurance benefits contact information for HCWs and PSWsMay 2014 14 Helping in‐home consumers find homecare workersApril 2016 1 Home and community based services: Supporting residential providers during transition periodSeptember 2015 2 Homecare Choice Program explanation of and information about Homecare ChoiceApril 2016 3 Homecare worker notice of incorrect completed voucherApril 2016 14 Homecare workers paid time off how to assist HCWs requesting time offMarch 2016 5 Issuing HCW vouchers timely voucher issuance within new processing requirementsOctober 2015 2 Live‐in services and exception upcoming changes to live‐in care providersMay 2015 7 LTC form requirement tool for sending the right forms to customersJanuary 2016 6 LTCC webpage providers, contacts, rules, webinars, and alertsJune 2015 17 Making connections LTC registry offers training optionsMay 2015 14 Mandatory CM webinar webpage resource created for collecting webinar informationFebruary 2016 10 March 2016 CBC payment schedule payment schedule for community based care providersOctober 2015 13 Mileage only vouchers guidance for issuing & approving mileage only vouchersAugust 2015 14 Milestones reached on the LTCR updates on the registryDecember 2015 1 Oregon Home and Community‐Based Services rules effective January 1, 2016November 2015 6 Payment schedule changesFebruary 2016 3 Quick hints: Homecare Workers not receiving vouchersMarch 2014 16 The new registry and referral system (RSS) information on the new systemJuly 2016 4 Voucher reminders clarification on which vouchers need sent back February 2016 4 W‐4: Employee Withholding allowance how to get a replacement form for a provider

Lean AcademyMonth Page Title SubjectJune 2016 10 A letter from Lean Academy cohort 3, root cause, OR City, celebrationsAugust 2016 12 A letter from Lean Academy definition of Lean, facilitation/problem solving tools


May 2016 8 A letter from Lean Academy projects, graduation, participant locationApril 2016 12 A letter from Lean Academy recruitment, kudos, and info from Lean Academy

ManualsMonth Page Title SubjectOctober 2015 2 CCA updates revised Counting Clint Assets manualSeptember 2015 14 Don’t forget ‐ FSAM for all staff the FSAM is NOT just for support staffApril 2014 11 Don't forget ‐ Manual letter #63 available on APD Staff ToolsJuly 2014 4 Don't forget ‐ Manual letter #64 available on APD Staff ToolsOctober 2014 2 Don't forget ‐ Manual letter #65 available on APD Staff ToolsJanuary 2015 2 Don't forget ‐ Manual letter #66 available on APD Staff ToolsOctober 2015 8 Don't forget ‐ Manual letter #69 available on APD Staff ToolsJanuary 2016 3 Don't forget ‐ Manual letter #70 available on APD Staff ToolsApril 2016 12 Don't forget ‐ Manual letter #71 available on APD Staff ToolsJuly 2016 14 Don't forget ‐ Manual letter #72 available on APD Staff ToolsAugust 2014 12 FSAM formatting work continues on updating the manualOctober 2015 11 FSAM updates extensive revisions to Field Support Assistance ManualFebruary 2015 2 FSAM updates multiple sections updates and editions in the FSAMJuly 2014 4 FSAM updates updated section on receipting moneyApril 2015 6 FSAM updates updates and additions to the FSAMMarch 2015 6 FSAM updates updates to case record/filing and new recalling an emailApril 2016 11 FSAM updates work continued on the FSAMJune 2014 3 FSAM updates work continues on updating the manualJanuary 2015 9 MMIS manual update MMIS resource Desk Manual is updatedJanuary 2014 10 SSAM changes to FSAM manual updates and changes


MedicalMonth Page Title SubjectJanuary 2016 3 2016 policy changes changes to MSP, OSIPM, and special needs policyAugust 2014 12 5503 application reminders tips for successJanuary 2014 10 ACA help how to find up‐to‐date information on ACAMay 2016 3 ACA procedure document update numerous updates as of May 1, 2016September 2015 9 ACA procedures update always check the ACA procedures before actingDecember 2015 5 ACA procedures update updates include ONE, cover letters, service requestsJuly 2014 11 ACA procedures: Reminders and tips information on how to successfully interact with 5503January 2015 6 Active benefits on MMIS locating the active benefits on the MMIS screensFebruary 2014 9 Affordable Care Act FAQs link to find up‐to‐date informationJanuary 2016 6 APD MAGI contacts ACA procedures now include a contact cheat sheetMarch 2015 9 Behavioral health information sharing advisory groupApril 2016 11 Closing checklists use available checklists to close benefits correctlyJune 2014 4 Don’t forget ‐ ACA webpage check here for everything current about AcaiJune 2015 3 Don’t forget ‐ Check MMIS first check for an open case before creating a new oneJune 2014 10 Don’t forget ‐ check MMIS first use MMIS to prevent Medicaid issuesMarch 2016 11 Don’t forget ‐ Due process applications do not fax or email due process apps, follow procedureApril 2016 2 Don’t forget ‐ Due process applications follow written procedures for due process appsJune 2015 14 Don’t forget ‐ EPD participant fees option to pay by credit cardMay 2015 10 Don’t forget ‐ HIG procedure changes fax number for HIG requestsAugust 2015 12 Don’t forget ‐ legible 7210s if you can’t read, it can't be processedAugust 2015 3 Don’t forget ‐ Update addresses addresses that are not update can delay benefitsJanuary 2016 10 Don't forget ‐ Hospital presumptive resource to verify hospital presumptive applicationsDecember 2014 11 Don't forget ‐ LIS consider LIS for customers over the MSP income levelApril 2015 9 Don't forget ‐ Look on MMIS workers MUST look on MMIS before opening medicalSeptember 2014 2 Don't forget ‐ MAGI procedure document link to the very latest procedure information


December 2014 11 Don't forget ‐ MAGI procedures use available resources to get procedures rightApril 2016 5 Don't forget ‐ MEDC applications send MEDC apps to Lauren MitchellFebruary 2015 8 Don't forget ‐ medical apps in the file keep current medical apps in the file regardless of ageApril 2014 14 Don't forget ‐ No DCMS don’t use DCMS after a real time updateNovember 2015 2 Don't forget ‐ OHP contact number please direct customers to the correct phone numbersApril 2015 7 Don't forget ‐ PHP screen enrollment guide update and new nameJanuary 2016 2 Don't forget ‐ SDS 539C discontinued use the SDS 539A for all medical benefit requestsSeptember 2015 3 Don't forget ‐ Sending in 7210s send your medical apps to the correct placeFebruary 2016 12 Due process app reminder do not fax or email due process apps, follow procedureOctober 2014 8 Employed Persons with Disabilities program payment methodsOctober 2014 11 Employment and People with Disabilities keeping employed persons on MedicaidFebruary 2014 8 Fast‐track medical enrollment update on fast‐track activity August 2015 4 Faxing 7210s ‐ Don't do it! immediately stop faxing 7210sJune 2016 8 General Assistance eligibility how to refer for GA benefitsMay 2016 5 Hospital presumptive cases information and tips on HP casesAugust 2016 14 Long‐term acute hospital services information on making a referral for LTAC hospitalMarch 2014 11 Medical federal compliance audit 2013 audit resultsJuly 2014 4 Medical ID for customers suggestions for talking with customersMarch 2014 7 Mental health and liabilities explanation of obligationsJuly 2014 19 MMA team contact for and info about the MMA teamJuly 2016 14 MMA team ‐ Medicare part D when and how to contact the MMA hotlineJune 2015 17 MMIS ‐ No retro closures reminder for MMIS correction proceduresApril 2016 13 Narration reminder timely narration is essential for accurate reportingJanuary 2014 12 NEMT changes to non emergent medical transportationsNovember 2015 3 Open enrollment for medical private health insurance enrollment onlineJanuary 2016 4 Open medical enrollment phone calls SNAP customers without Medicaid will be calledFebruary 2015 9 OSIM/MAGI matrix reference for determining correct medical eligibility


July 2016 14 Submitting 7210s processing non due‐process applicationsSeptember 2015 16 The SDS 916 Service Options form when and how to use the formMay 2014 4 TPL emergency defining an emergency action for TPLJanuary 2014 12 TPL processing and HIG update from HIG on their current activitiesMarch 2014 10 TTT highlights ‐ Medicaid contact Lauren or Bill for DOMA and ACA questionsJuly 2015 3 TTT highlights ‐ Medicaid reminders clarifications and links to Medicaid proceduresMay 2015 3 TTT highlights ‐ Medical updates 5503 updates, MMIS reminders, and other highlightsJuly 2014 17 TTT highlights ‐ MMIS locating medical cases on MMISNovember 2014 10 TTT highlights ‐ MMIS and Medicare locating Medicare information on MMISMay 2014 8 TTT highlights ‐ MMIS tips setting preferences on MMISMay 2015 6 TTT highlights ‐ Unborn child coding procedure for adding an unborn to APD medical casesMay 2016 3 TTT highlights ‐ Updates from 5503 updates on MAGI and ONEMarch 2015 2 Updated ACA procedures changes to Due Process 7210sMarch 2015 14 What the auditor saw ‐ HCW preliminary audit results around HCW eligibility March 2015 13 What the auditor saw ‐ Medicaid preliminary audit results around Medicaid eligibility

OPARMonth Page Title SubjectAugust 2015 2 148 hints for success reminders to have the 148 successfully processedNovember 2014 12 TTT highlights ‐ ORU Overpayment Recovery Unit information form TTT

Oregon ACCESSMonth Page Title SubjectMarch 2014 5 5515 "branch" getting a case from 5515September 2014 10 5515 case transfer reminder information needed to make a transferAugust 2014 2 ACCESS coding clearing coding error on Oregon ACCESSJanuary 2016 4 ACCESS training materials ACCESS inquiry materials available online


May 2016 9 APD LTC Clean Slate work continues updates to Oregon ACCESS based on requestsMay 2015 3 OACCESS correction for PACE staff may now select the correct provider typeAugust 2014 7 Oregon ACCESS CI search reminder successful searching in OAJanuary 2015 3 Oregon ACCESS help appropriate mailboxes for ACCESS questionsMay 2015 14 Pasting images and documents into Oregon ACCESS narration July 2016 5 Searching in Oregon ACCESS how to search narratives in Oregon ACCESS

Privacy and securityMonth Page Title SubjectApril 2016 10 Avoid phishing email identifying and avoiding phishing scamsSeptember 2015 7 Don’t forget ‐ Secure email add a subject to secure email May 2013 14 Don't be snoopy ‐ It violates policy and the lawJune 2016 8 Don't forget ‐ Privacy notices correct use of privacy notices June 2016 4 Don't forget ‐ Report privacy incidents resources for reporting privacy or security issuesFebruary 2014 12 Don't forget ‐ secure email sending protected information via emailOctober 2014 3 Mandatory privacy and security training complete training by November 30July 2015 12 Mandatory privacy and security training training is due by November 27, 2015July 2016 12 Mandatory privacy training online training must be completed by October 14September 2016 11 Privacy and security mandatory training required online training for all state staffFebruary 2014 4 Privacy and security training update on required trainingSeptember 2015 3 Privacy and security training reminder complete training by November 30August 2015 8 Privacy and security training reminder staff must complete training be November 27June 2016 5 Protecting information outside of work requirements to keep protected information secureApril 2015 2 Protecting sensitive information tips to keep customer information safeAugust 2016 6 Recognizing a living trust scam top indicators of a scamApril 2016 8 Reporting a privacy or security incident new form available for reporting incidentsMarch 2016 7 Six signs it's a scam resource from the Oregon Secretary of State


Quality assuranceMonth Page Title SubjectSeptember 2016 3 2015 FFY PME results 2015 PME results are available onlineFebruary 2014 2 All screens checked? reminder to use the mainframe resources and narrateNovember 2014 16 APD/AAA PME information ‐ 2013 FFY PME review resultsApril 2014 13 Audit follow‐up tips to prevent error reoccurrenceOctober 2014 8 Audits are coming reminder prep for the upcoming audit seasonMarch 2014 15 Bad addresses issues with old addresses on SNAP casesJune 2016 5 Changes to the SNAP honor roll honor roll will now only show 95% or higherSeptember 2015 14 Checking VA income limited availability to verify VA incomeApril 2014 2 Clarification ‐ Screen narration clarification of March TTT QC highlightsJuly 2014 7 Clarification on using a 415F for an 852 guidance for SNAP interim change reportsApril 2016 11 Closing checklists use available checklists to close benefits correctlyMarch 2015 11 Correct mailing address guidance for coding mailing addresses on FSMISAugust 2015 2 Did you notice if you sent a notice? getting notices to customer from PME reviewersDecember 2014 8 Don’t forget ‐ Mail pending notices verbal pending is not allowedMarch 2015 15 Don’t forget ‐ past due medical amounts past due amounts do not count as deductionsMarch 2015 7 Don’t forget ‐ requirement to use laptops the paper tool is not an acceptable substituteFebruary 2015 10 Don’t forget ‐ signatures on forms check for signatures on all forms before actingNovember 2015 10 Don’t forget ‐ SNAP notices send a denial notice on the 30th dayMay 2015 11 Don’t forget ‐ Tribal benefits remember to address and narrate tribal benefitsJune 2014 3 Don’t forget ‐ Tribal benefits verifying and narrating tribal benefitsAugust 2015 3 Don’t forget ‐ Update addresses addresses that are not update can delay benefitsMarch 2015 8 Don’t forget ‐ utility allowance errors over 40% of SNAP errors are utility allowancesJanuary 2015 4 Don’t forget ‐ verification reminder to avoid over pending and use the right formsJuly 2016 4 Don't forget ‐ Address change reminder to update address changes in both systems


September 2016 12 Don't forget ‐ CA/PS narration questions to answer when narrating in CA/PSFebruary 2014 6 Don't forget ‐ get a signature unsigned forms are invalid, so get a signatureNovember 2014 3 Don't forget ‐ Income narration clear narration for income calculationsJune 2016 3 Don't forget ‐ Mainframe screens check all available potential mainframe income screensMay 2016 6 Don't forget ‐ Medicaid fraud referrals sending in the referral formFebruary 2015 8 Don't forget ‐ medical apps in the file keep current medical apps in the file regardless of ageSeptember 2016 3 Don't forget ‐ Narration reminder to narrate timely, per guidanceNovember 2014 9 Don't forget ‐ Narrative language be mindful of language used in narrativesJuly 2014 8 Don't forget ‐ NED resources for correctly adding the NED code to SNAPJuly 2016 9 Don't forget ‐ Prime number requirement every application must have a case and primeOctober 2015 3 Don't forget ‐ Printing from the system reminder to not print narratives & mainframe screensAugust 2016 16 Don't forget ‐ shelter costs tips for getting shelter and utilities right for SNAPNovember 2014 4 Don't forget ‐ Show your work show the calculations used for incomeSeptember 2016 13 Don't forget ‐ SNAP right to apply staff are not allowed to discourage applicantsJuly 2016 2 Don't forget ‐ SSN verification do not pend/require items outside of ruleOctober 2015 6 Don't forget ‐ Verification guidance for requesting pending itemsMarch 2016 14 Don't forget ‐ verification use only approved forms when requesting verification February 2016 10 Don't forget ‐ WAGE do not use the WAGE screen as income verificationMay 2014 12 Duplicate primes check the system to prevent duplicate primesSeptember 2014 9 Exclusion vs. deduction comparing income to the income standards for SNAPMay 2014 3 File retention rumors keep client files no less than 7 yearsApril 2014 12 Fraud prevention tips preventing Medicaid fraudAugust 2016 13 FYI PME information FFY 2015 PME data is availableMay 2014 10 Honor roll hiatus message from Quality assuranceJuly 2014 9 June 20104 SNAP ‐ great job verifying and narrating tribal benefitsJuly 2015 6 Legal names use and recording of legal namesApril 2016 13 Narration reminder timely narration is essential for accurate reporting


May 2016 2 New elements for SNAP targeted reviews inclusion on shelter and utilities in QA reviewsApril 2015 9 Pending and the program Management EvaluationsNovember 2014 1 PME review results ‐ 2013 year end final results of the 2013 PME reviewsJanuary 2016 2 Reading pay stubs for SNAP contact the employer for unusual codesJanuary 2014 10 SNAP Civil Rights training ‐ FYI update on the 2014 computer based trainingSeptember 2016 9 SNAP denial reminder denials must be sent on the 30th dayFebruary 2015 2 SNAP medical deductions verification verifying deductions off‐siteAugust 2016 13 SNAP preventative tips minimal income, shelter/utilities, gifts, ICR, NEDFebruary 2016 2 SNAP preventative tips tips to avoid common SNAP errorsNovember 2014 2 SNAP QC CAPER (negative) errors common errors for negative SNAP reviewsJuly 2014 6 The Accuracy Summits are back! dates and locations for the 2014 summitsSeptember 2015 15 The Work Number reminder to use the Work Number for eligibilityFebruary 2015 9 Tracking transferred cases appeal to add the type of transfer to the narrativeMay 2016 10 TTT highlights ‐ Medicaid fraud referrals referral process and branch involvementNovember 2014 13 TTT highlights ‐ Miscellaneous topics short topics from TTTMarch 2014 11 TTT highlights ‐ Quality Control updates from statewide QCSeptember 2016 4 TTT highlights ‐ SNAP 24 month cert field Q&A on 24 month certification November 2014 15 TTT highlights ‐ SNAP income error trends unearned and earned income errors in QC reviewsMarch 2016 8 What the auditor saw 2016 Medicaid payment audit February 2014 10 What the auditor saw preliminary results of the latest auditMarch 2015 8 What the auditor saw ‐ EBT cards preliminary audit results around EBT cardsMarch 2015 14 What the auditor saw ‐ HCW preliminary audit results around HCW eligibility March 2015 13 What the auditor saw ‐ Medicaid preliminary audit results around Medicaid eligibility October 2015 3 Why does coding matter? SNAP coding and its effect on benefits


ResourcesMonth Page Title SubjectDecember 2014 11 2015 state building closuresMarch 2014 5 5515 "branch" getting a case from 5515September 2014 10 5515 case transfer reminder information needed to make a transferSeptember 2016 2 5515 case transfers reminder how to get a case reassigned from 5515 in OAJuly 2016 7 ABLE Act of 2014 what is and who can qualify for an ABLE accountJanuary 2015 6 Active benefits on MMIS locating the active benefits on the MMIS screensJune 2014 4 Adding out of state zip codes use a real zip code ‐ no fakes! ‐ contact Service DeskJanuary 2016 6 APD MAGI contacts ACA procedures now include a contact cheat sheetSeptember 2015 15 Archiving boxes ‐ order specific ones please!September 2015 14 Checking VA income limited availability to verify VA incomeMarch 2015 15 Checking VA income last resort option to verify income for veteransJanuary 2016 5 Current DOL change ‐ information links transmittal and manual updates for current changesAugust 2016 11 Do you know about 211info? resource for consumersJune 2014 10 Domestic violence and men facts and resources to keep men safeSeptember 2015 4 Domestic violence help resources information on getting help for domestic violenceDecember 2014 11 Don’t forget ‐ 5515 designation don’t transfer cases to 5515April 2014 6 Don’t forget ‐ 5515 transfers getting a case from 5515August 2015 13 Don’t forget ‐ Abuse reporting options how to report adult or child abuseFebruary 2016 4 Don't forget ‐ 5515 reminders for getting a case from 5515April 2016 13 Don't forget ‐ Client receipting email new resource for all client paymentsApril 2016 14 Don't forget ‐ Enterprise rent‐a‐car skip the fuel service option when rentingMay 2014 13 Don't forget ‐ Medicaid fraud referral new contact information for Medicaid fraud referralsMay 2016 6 Don't forget ‐ Medicaid fraud referrals sending in the referral formNovember 2015 2 Don't forget ‐ OHP contact number please direct customers to the correct phone numbersApril 2014 3 Elder abuse reporting line new telephone number for reporting abuse


April 2016 9 Elderly Rental Assistance (ERA) accessing letter content and tips to assist customersSeptember 2015 12 Email box clarification email boxes for questionsMarch 2015 14 Eugene Scam Jam event to help prevent scams and fraudFebruary 2016 10 Fraud referrals basic information for referring fraudJune 2014 15 HCW/PSW insurance benefits contact information for HCWs and PSWsApril 2016 14 Homecare workers paid time off how to assist HCWs requesting time offAugust 2015 6 Inappropriate narration reminder some information must not be narratedFebruary 2016 2 I‐Speak language resource non English proficient customersJuly 2015 6 Legal names use and recording of legal namesDecember 2014 3 Lifeline prior authorization new process for approving LifelineSeptember 2016 6 Lights on! requirement to have taillights on in fleet vehiclesMay 2014 2 Local sub‐admin for mainframe and OA Shelly Lofgren named new Chief Data StewardJanuary 2016 6 LTCC webpage providers, contacts, rules, webinars, and alertsJuly 2016 5 Managing someone else's money informational booklets available for order or printingMarch 2015 1 Mandatory reporter changes staff are required to report abuse at all timesJanuary 2015 1 Mandatory reporter rule change extension of mandatory report requirements to 24/7March 2016 14 Military time to real time reference chart for military timeJuly 2014 19 MMA team contact for and info about the MMA teamJuly 2016 14 MMA team ‐ Medicare part D when and how to contact the MMA hotlineSeptember 2014 7 New tool ‐ DMV codes new reference tool on the Field Services webpageJanuary 2015 9 OAAPI assistance how to get APD questions answeredFebruary 2015 3 Office 2013 tools online training and references for Office 2013May 2016 7 OHCC expands caregiver registry to the publicApril 2014 6 On Target index index of the On Target newsletter November 2015 3 Open enrollment for medical private health insurance enrollment onlineSeptember 2015 12 Outlook tip ‐ Adding email addresses adding an email address from a received email September 2015 16 POLST video online Physician Orders for Life‐Sustaining Treatment video


June 2016 2 Questions and answers on APD hearings procedures explainedJuly 2016 5 Searching in Oregon ACCESS how to search narratives in Oregon ACCESSJune 2014 8 Self‐care a few resources to take care of yourselfJanuary 2015 11 SNAP medical deductions verification how to verify medical deductions for the SNAP programFebruary 2015 2 SNAP medical deductions verification verifying deductions off‐siteJune 2016 9 Spoken language interpreters guide to requesting verbal interpretersDecember 2014 11 TBI resource new online resourceSeptember 2015 6 TTT highlights ‐ Center for Hope & Safety data and information on domestic informationJanuary 2015 14 TTT highlights ‐ CES tips helpful tips from Client Enrollment ServicesMay 2014 8 TTT highlights ‐ MMIS tips setting up preferences in MMISSeptember 2015 11 TTT highlights ‐ OAAPI protected populations and how OAAPI can helpJuly 2014 8 TTT highlights ‐ Refugee program information and resources for helping refugeesSeptember 2015 10 TTT highlights ‐ TA‐DVS potential resource for endangered adults raising kidsJuly 2015 3 TTT participation invitation for everyone to attendSeptember 2015 3 Who's your manager baby? update your manager on the DHS Learning Center

SNAPMonth Page Title SubjectFebruary 2014 3 2014 SNAP Civil Rights information on the updated trainingOctober 2015 8 2015 LIHEAP coding and purpose of the LHP on SNAP casesFebruary 2016 11 ABAWD ‐ New to Oregon how to treat ABVAWD persons who move to OregonMarch 2016 3 ABAWD policies affect the entire state ABAWD requirements for all staffJanuary 2016 8 ABAWD policies affect the entire state ABAWD requirements for all staffJuly 2016 3 ABAWD work registration exemption brief explanation of exemption codes for ABAWDNovember 2015 13 Able‐bodied adults without attendants ‐ ABAWDSeptember 2014 4 August 2014 SNAP ‐ great job! reviewed offices with 90% or higher accuracyOctober 2015 4 Authorized representatives for SNAP guidance for adding an authorized rep for SNAP


March 2014 15 Bad addresses issues with old addresses on SNAP casesJune 2014 2 Bad addresses ‐ Round two mailing address field problemsApril 2016 11 Closing checklists use available checklists to close benefits correctlyMarch 2015 11 Correct mailing address guidance for coding mailing addresses on FSMISDecember 2015 7 Dear old NED reminder about coding NED on SNAP cases, reduxJuly 2015 13 Don’t forget ‐ 60‐day SNAP apps do not make customers reapply within 60 daysSeptember 2014 11 Don’t forget additional required forms forms required to be given to SNAP customersSeptember 2014 4 Don’t forget ‐ ICP for SNAP how to treat ICP for SNAP casesJune 2015 13 Don’t forget ‐ NED reminder reminder to get the NED coding correct on SNAPJuly 2015 4 Don’t forget ‐ Non Cat El SNAP cases use system to determine eligibility when over incomeMarch 2015 15 Don’t forget ‐ past due medical amounts past due amounts do not count as deductionsNovember 2015 10 Don’t forget ‐ SNAP notices send a denial notice on the 30th dayMarch 2015 8 Don’t forget ‐ utility allowance errors over 40% of SNAP errors are utility allowancesJanuary 2015 4 Don’t forget ‐ verification reminder to avoid over pending and use the right formsMarch 2016 12 Don't forget ‐ ABAWD Q&A on the web questions and answers posted on the SNAP webpageApril 2015 4 Don't forget ‐ Expedited coding use correct coding for expedited SNAP casesNovember 2014 3 Don't forget ‐ Income narration clear narration for income calculationsAugust 2016 6 Don't forget ‐ NED links of help with NED codingMarch 2016 9 Don't forget ‐ NED NED resources available on the webJuly 2014 8 Don't forget ‐ NED resources for correctly adding the NED code to SNAPApril 2014 9 Don't forget ‐ Non Cat El for SNAP don't deny the non categorically eligible applicantsAugust 2016 16 Don't forget ‐ shelter costs tips for getting shelter and utilities right for SNAPNovember 2014 4 Don't forget ‐ Show your work show the calculations used for incomeAugust 2014 10 Don't forget ‐ SNAP PIN how to update a PIN on an EBT cardSeptember 2016 13 Don't forget ‐ SNAP right to apply staff are not allowed to discourage applicantsOctober 2015 6 Don't forget ‐ Verification guidance for requesting pending itemsApril 2015 8 Don't forget ‐ Verification pend notice use only the DHS 223 to ask for pending items


September 2014 9 Exclusion vs. deduction comparing income to the income standards for SNAPDecember 2014 9 Expedited SNAP requirements for expedited SNAP benefitsApril 2015 2 Expedited SNAP reminder get an appointment scheduled on timeDecember 2014 10 Expedited SNAP vs. SNAP basics difference between the classesSeptember 2016 14 Heat and Eat program LIHEAP guidelines for October 2016March 2016 10 Is the sponsored noncitizen eligible? tips for looking at sponsored non‐citizensJune 2014 4 Loans and verification for SNAP clarification on loans for the SNAP benefitAugust 2014 4 Mailing a SNAP app ‐ clarification when a SNAP application may be mailed May 2015 14 Medical deduction for SNAP eligibility customer reports medical deductionsNovember 2015 6 Medical deductions for an attendant allowed costs for a medical attendantDecember 2014 17 Narrating required income and benefits verification April 2016 13 Narration reminder timely narration is essential for accurate reportingJuly 2015 11 NED resources where to locate information on NED codingMay 2015 2 New brochures for SNAP customers brochures for medical and other deductions April 2014 6 New exception for OTC replacement EBT card replacement optionAugust 2014 4 Online SNAP training: when to pend computer based training on pending for SNAPJanuary 2016 4 Open medical enrollment phone calls SNAP customers without Medicaid will be calledSeptember 2014 2 Out of state ID for SNAP verifying SNAP closure in other statesApril 2015 9 Pending and the program Management EvaluationsJune 2015 9 QC SNAP errors and utility costs tips for preventing shelter cost errorsJanuary 2016 2 Reading pay stubs for SNAP contact the employer for unusual codesMarch 2014 10 Removing EBT benefits issues in error steps and requirementsNovember 2015 3 Self‐employment for SNAP new rules for counting self‐employmentJune 2015 17 SFDNP Summer Farm Direct Nutrition Program detailsJune 2016 12 SNAP 30th day tips tips on how to meet SNAP timeframesOctober 2015 13 SNAP Accuracy Committee accuracy rate and response from Accuracy CommitteeJanuary 2016 10 SNAP and Turbo Tax checking for applications from Turbo Tax


March 2014 14 SNAP basics training required training for SNAP workersJanuary 2015 9 SNAP Civil Rights Civil Rights training is not currently availableJune 2015 3 SNAP Civil Rights training training now available on the DHS Learning CenterNovember 2014 11 SNAP clarification form Accuracy Summit income narration and NED information September 2016 9 SNAP denial reminder denials must be sent on the 30th daySeptember 2016 5 SNAP medical deduction rumors waiver submitted to FNSDecember 2014 6 SNAP medical deductions Q&A Q&A from the accuracy summitsFebruary 2015 2 SNAP medical deductions verification verifying deductions off‐siteMay 2015 1 SNAP online application scammer alert warning about scammers targeting SNAP applicantsAugust 2016 13 SNAP preventative tips minimal income, shelter/utilities, gifts, ICR, NEDFebruary 2016 2 SNAP preventative tips tips to avoid common SNAP errorsNovember 2014 2 SNAP QC CAPER (negative) errors common errors for negative SNAP reviewsApril 2014 7 SNAP shelter costs accuracy opportunities from recent reviewsJune 2015 15 SNAP summer meal program identification June 2014 7 Social medial and SNAP eligibility eligibility cannot be influenced by social media infoJuly 2014 4 SRS and you reminder: changes to SRS effective 4/1/2010June 2014 8 Tip income reminder to ask about tip income during interviewAugust 2016 7 Total CAPI applications July 2016 ‐ June 2016November 2014 5 TTT highlights ‐ SNAP updates from the SNAP programSeptember 2016 4 TTT highlights ‐ SNAP 24 month cert field Q&A on 24 month certification November 2014 15 TTT highlights ‐ SNAP income error trends unearned and earned income errors in QC reviewsFebruary 2015 1 Turbo Tax applications explanation of the received apps from Turbo TaxMay 2014 12 Unnecessary pending stop using local forms and use the DHS formSeptember 2014 4 Verification of veterans benefits allowable verification for VA issued benefits March 2015 8 What the auditor saw ‐ EBT cards preliminary audit results around EBT cardsOctober 2015 3 Why does coding matter? SNAP coding and its effect on benefits


The WorkNumber.comMonth Page Title SubjectMarch 2015 3 Don’t forget ‐ past due medical amounts past due amounts do not count as deductionsMarch 2014 5 Don't forget ‐ TheWorkNumber.com sign up for this site and use it regularlySeptember 2015 15 The Work Number reminder to use the Work Number for eligibility

TrainingMonth Page Title SubjectFebruary 2014 3 2014 SNAP Civil Rights information on the updated trainingJanuary 2016 4 ACCESS training materials ACCESS inquiry materials available onlineJanuary 2015 3 Case management essentials what is included and who should take the courseAugust 2014 4 Don’t forget ‐ Diversity conference 2014 diversity conference in in SeptemberMarch 2014 14 Don’t forget ‐ NVRA training is required by the federal government every yearMay 2016 2 Don't forget ‐ Mandatory Reporter training in required by July 29, 2016September 2016 2 Don't forget ‐ Required civil rights training 2016 SNAP training onlineMay 2016 13 Don't forget ‐ SNAP Civil Rights the 2016 training is now availableAugust 2014 11 Don't forget ‐ SNAP civil rights training requirementNovember 2015 8 EDMS expansion: Scanning support tools training now availableJuly 2016 10 Hearings training online training for hearings successAugust 2016 4 Important training registration news update on iLearnApril 2016 14 List of available APD LTC online training see the case management tools website for the full listAugust 2016 7 Mandatory 2016 privacy refresher online privacy training due before October 14, 2016October 2014 3 Mandatory privacy and security training complete training by November 30July 2015 12 Mandatory privacy and security training training is due by November 27, 2015July 2016 12 Mandatory privacy training online training must be completed by October 14August 2015 12 More training changes coming! look for EPD and DD & Mental Health to go digitalFebruary 2015 3 Office 2013 tools online training and references for Office 2013


July 2015 2 Office of Equity & Multicultural Services upcoming 2015 diversity conferenceJuly 2016 3 Online disability etiquette training improving communication and respectSeptember 2016 12 Online training in iLearn APD online training moved to iLearnAugust 2015 9 Online training opportunity LTC Policy created and posted online trainingJanuary 2016 5 Online: SNAP Civil Rights ‐ 2016 he 2016 SNAP civil rights training I now availableSeptember 2016 11 Privacy and security mandatory training required online training for all state staffFebruary 2014 4 Privacy and security training update on required trainingAugust 2015 8 Privacy and security training reminder staff must complete training be November 27September 2015 3 Privacy and security training reminder complete training by November 30August 2015 4 RACF sub‐admin training APD/AAA specific training available in OctoberFebruary 2016 3 Required mandatory reporter training required online training for all state staffJune 2016 4 Required mandatory reporter training online training required by July 29, 2016March 2014 14 SNAP basics training required training for SNAP workersJanuary 2015 9 SNAP Civil Rights Civil Rights training is not currently availableJune 2015 3 SNAP Civil Rights training training now available on the DHS Learning CenterAugust 2015 3 SNAP Civil Rights training training now available on the DHS Learning CenterSeptember 2015 7 SNAP civil rights training training now available on the DHS Learning CenterNovember 2015 5 SNAP Civil rights training training now available on the DHS Learning Center

Transformation and ModernizationMonth Page Title SubjectJanuary 2015 11 APD CI sheets locating CI sheet information on the intranetFebruary 2014 9 CI sheets with links include website or web address with CI sheetsJuly 2014 15 D6 archiving pilot an RPI leads to improved archiving in Douglas CountySeptember 2014 3 Don’t forget ‐ CAPI and NVRA the CAPI does not include the required NVRA questionFebruary 2014 9 Online application totals update on the number of online applications


Voter registrationMonth Page Title SubjectDecember 2014 9 2015 voter registration deadlinesSeptember 2014 3 Don’t forget ‐ CAPI and NVRA the CAPI does not include the required NVRA questionMarch 2014 14 Don’t forget ‐ NVRA training is required by the federal government every yearDecember 2014 4 Don't forget ‐ Date stamp declinations use a plain date stampFebruary 2014 11 Don't forget ‐ NVRA declinations MSC 503D is approved to print and copyAugust 2015 6 Don't forget ‐ SEL 504 reporting repot completed cards via the web onlyMarch 2014 8 Don't forget ‐ voter registration cards get cards to Election in five calendar daysDecember 2015 5 Excellent NVRA news! NVRA efforts increased reporting by 40%July 2016 8 More NVRA Q&A 24 mo. SNAP, guide, auth rep, coordinators, reportingNovember 2015 11 More NVRA Q&A 500, 853, authorized rep, reportingJuly 2014 11 More NVRA Q&A 503 copies, email linkApril 2015 7 More NVRA Q&A 504, agency #, apps, 504C, formsJanuary 2015 8 More NVRA Q&A 504, declinations, date stamps, and trackingJune 2015 8 More NVRA Q&A 504, envelopes, applications, non‐citizens, orderingJune 2014 12 More NVRA Q&A addresses, unresponsive, forms, HCW, retention, HHsJuly 2015 7 More NVRA Q&A apps, using envelopes, forms, electronic declinations August 2016 9 More NVRA Q&A assistance, using apps, declinations, safety, languageMarch 2014 12 More NVRA Q&A CAPI, translation, mailing, date stamps, public recordSeptember 2015 8 More NVRA Q&A declination, resources, auth rep, dementia, reporting September 2014 6 More NVRA Q&A facilities, SSI, non responsive, auth rep, frequencyAugust 2014 9 More NVRA Q&A forgetting, transfers, weekly report, phone interviewApril 2016 4 More NVRA Q&A forms assisting, OPI, declinations, auth rep, narrationMay 2016 11 More NVRA Q&A forms, NOTM, date stamps, ID number, manualDecember 2014 15 More NVRA Q&A forms, reception, prime, declination, date stampsOctober 2015 10 More NVRA Q&A forms, WG, auth rep, ordering envelopes


April 2014 8 More NVRA Q&A HCW, agency number, deadlines, signs, late cardsOctober 2014 11 More NVRA Q&A HH members, lick/stick, non Medicaid, mailed in blankMarch 2015 12 More NVRA Q&A new Motor Voter, signatures, 504, FBOS, narrationFebruary 2015 11 More NVRA Q&A non citizens, apps, deadlines, counting declinationsJune 2016 12 More NVRA Q&A offering at intake, ordering forms, using the right formsNovember 2014 7 More NVRA Q&A partners, email, reporting, forms, problems, 500/503August 2015 11 More NVRA Q&A reporting, OPI, declinations, influencing, back‐upsJanuary 2016 14 More NVRA Q&A reporting, potential fraud, coordinator changes, trainingMarch 2016 12 More NVRA Q&A SDS 400, unsigned declinations, translated formsFebruary 2016 8 More NVRA Q&A telephone redeterminations, 503D changesSeptember 2016 12 More NVRA Q&A and reminders incomplete cards, declinations, repeat questionsJuly 2014 14 MSC 504 cards the voter registration reporting form is updatedDecember 2014 10 NVRA declination card change use electronic version of the declination April 2015 7 NVRA non‐citizen change do not offer voter registration to noncitizensFebruary 2014 7 NVRA Q&A continued more Q&A from the fieldDecember 2015 8 NVRA quarterly meeting updates agency guide and procedure changesJune 2016 2 NVRA resource update updates to the manual and guidesMay 2015 12 SoS NVRA reminders message from the Secretary of State ElectionsJanuary 2015 4 Voter registration deadline upcoming deadline is Tuesday February 17thOctober 2015 12 Voter registration envelopes reminder to use legally required envelopes for cards

MiscellaneousMonth Page Title SubjectMay 2014 12 Communicate with the field through TTTMarch 2016 2 Correction! Correction to the contact number for replacement W2sApril 2014 13 More pets, pleaseOctober 2013 5 Pets! send in holiday and winter shots


January 2016 11 Safety tip ‐ Lights on! reminder from DAS to turn on tail lightsJanuary 2016 7 Total AAA/APD CAPI applications 2014 and 2015June 2015 10 Total CAPI applications receivedApril 2016 3 Total CAPI applications received: April 2014 ‐ March 2016November 2014 8 Your pets wanted (again)!

Documents

APD Field Services newsletter contents: 2014 2016 page... · April 2016 14 APD reports to OLRO tips for a great APD report June 2016 1 APD stakeholder update phasing out the live‐in