Application for a new domestic water supply connection

www.nwl.co.uk

This application is to be used to apply for a new/replacement domestic water service connection(s) under the Water Industry Act 1991, to Northumbrian Water’s existing water network. It is intended to be used for individual or small groups of connections to houses and flats. Please provide as much information as possible about your requirements to enable us to process your application as quickly and as accurately as possible. Insufficient information may result in delays to the provision of the connection(s).

Please return your completed application including site location and site layout plans:

By email: Scan and email to newdevelopmentwater@nwl.co.uk. By fax: 0191 419 6510.By post: Northumbrian Water, Leat House, Pattinson Road, Washington, NE38 8LB.

To assist you in completing your application, please see the accompanying guidance notes.

If you require any further assistance completing this form please contact us on 0845 609 4639.

There is a fee of £107.74 (including VAT) payable when you submit an application.

This fee covers our costs for providing a quotation. Should you accept our quotation we will reimburse the net amount of the fee (£89.78) to you by deducting it from your quotation if paid within 6 months. Please see guidance note section 7.

Water Supply Application (Domestic)Section 1 – Applicant (correspondence) address

Northumbrian Water reference no (NWL use only)

__________________________________________

Name:

Address:

Postcode:

Preferred method of correspondence: Email Letter

If you are not the owner of the property, please complete their details below.

I confirm that I am acting on behalf of the owner/occupier/developer. We reserve the right to contact the owner/occupier/developer to verify this information.

Name and address of owner/occupier/developer if different from above.

Telephone no:

Mobile no:

Fax no:

Email:

Address:

Postcode:

Mobile no:

Fax no:

Email:

Name: Signature:

Please attach a site location plan and a site layout plan showing the point of entry for your new water connection(s).

Is the land / property you are developing situated within:

Adopted road / street Un-adopted private road / street

Section 2 – Connection address

Page 1

Name:

Address:

Postcode:

Telephone no:

Mobile no:

Fax no:

Email:

a) What was the site previously used for? .................................................................................................................................................

b) I confirm that a site investigation has been undertaken. Yes No

c) Has any ground contamination been identified on-site?* Yes No

* If yes, please provide a site investigation report including chemical soil analysis results for the proposed development site. We will then advise whether it will be necessary to lay a suitable barrier pipe.

d) Is it intended for chemicals / fuel tanks / oil etc. to be stored on site? Yes No

e) Is the proposed property to be connected to the public sewer system? Yes No

If yes:

f) Have you made application for a sewer connection? Yes No

If yes, please provide our reference, if no, please see guidance note section 3.

g) Has mains water been supplied to the site within the last 5 years? Yes No

If yes:

Have the building/s on the site been demolished? Yes No If Yes, when (if known) …………………………………………………………….

OR Are they due to be demolished? Yes No

OR Is a conversion of an existing property planned? Yes No

If yes:

Property type being converted from (e.g. shop, office, house) ..……………………………………………………….......................

h) Is there a lead supply feeding this site? Yes No

Please provide the number of water fittings that were installed in the property(ies) before conversion/demolition: (if known).

Sink Bath WC Basin Shower Washing machine Dishwasher

Outside tap

Other fittings (please specify): ...................................................

Postal address of all properties to be demolished/converted, please include the business name of any commercial properties that previously occupied the development site.

Section 3 – Site details

Name of business

Address Postcode

Page 2

Section 4 – Proposed development

Type of development

A New house/bungalow.

B New flats/maisonettes.

C Watering point/bin store (delete as appropriate).

D Temporary connection for building purposes. Please also complete section D1.

E Independent connection from existing shared supply.*

F Existing property currently supplied from a private spring / borehole.

G Enlarge/re-route existing connection.*

* If you are not currently on a water meter please indicate if you would like one installed. Yes No

H Domestic sprinkler – please see guidance in section 4. Yes No

Is there any existing supply to the site? Yes No

If the supply is metered please provide serial number

Do you wish to utilise it for your building water?* Yes No

Do you also intend to utilise the building water supply as apermanent supply to the new development?** Yes No

If yes, please provide plot/house number

What date do you intend to start work on site? (If known)

*/** This will require Northumbrian Water to assess the suitability of the supply for re-use

Please provide details of the company or person who will be responsible for paying the charges relating to the temporary water supply once it is connected.

If this section is not completed we will automatically bill the applicant named in section 1 of this form.

Company name:

Name: Telephone no:

Address: Mobile no:

Fax no:

Post code: Email:

Are you proposing to install a water reclaim or re-use system? (e.g. rainwater harvesting). Yes No

If yes, please see guidance in section 4.

Page 3

How many? No. of storeys?

Section D1

Section 5 – Connection requirements

Section 6 - Ensuring your water reclaim system complies with Water Regulations.

Fittings

WC flushing cistern.

Wash basin in a house.

Wash basin elsewhere – please specify purpose.

Bath.

Shower.

Sink.

Spray tap.

Bidet.

Dishwasher.

Washing machine.

Swimming Pool.

Hose union tap.

Any other fitting or use – please specify.

Number:

Is the supply pipe that you are proposing to install greater than 32mm? Yes No

If yes please see guidance note section 5.

If the connection you require is for a watering point, you do not need to complete this section.

Water fittings to be installed

Please state the number of water fittings to be installed in each plot. (Please continue on additional sheet if required).

Water reclaim systems must be inspected and signed off for compliance with the Water Supply (Water Fittings) Regulations 1999, before a connection to the water main can be made.

This inspection will be carried out by an experienced Water Regulations Officer from NWL’s Water Regulations team, and is included within the cost of your connections. When you receive your consent letter, this will explain how to request a water regulations inspection.

For developments of 12 properties and above only. Please indicate your preferred water meter position: External Internal

(Northumbrian Water’s preferred option is to fit the meters externally at the highway boundary, however we recognise that this is not always practical and will assess the needs of each development on an indvidual basis).

Page 4

Section 7 – Declaration

Page 5

I confirm that the information contained in this application is true to the best of my knowledge and belief. In the event that any statement(s) made are untrue, I indemnify Northumbrian Water in respect of all additional costs, losses and expenses incurred in consequence of Northumbrian Water’s reliance upon the statement(s).

I confirm that all water supply fittings and pipework will conform to the requirements of the Water Supply (Water Fittings) Regulations 1999.

I confirm that I have not altered or interfered with any existing water supplies on site.

Check list – please complete

I have read the guidance notes and fully completed all relevant sections of this form.

I have enclosed both a site location plan and a site layout plan.

I have signed and completed the declaration.

I have enclosed payment by cheque for £107.74 including VAT.

OR - I would like to make payment by debit or credit card. We will call you to take

payment.

Please remember that failure to provide all details may result in delays to your application.

Your attention is drawn the accompanying guidance notes, in particular the references to sections 64 and 174 of the Water Industry Act 1991. Failure to comply with the provisions of the Act can lead to prosecution in the Magistrates Court and a fine of up to £1000.

Signed: ...................................................................... Print name: ......................................................................

Company: ...................................................................... Position: ......................................................................

Date: ......................................................................

Guidance notes for domestic water supplies

Page 1

1. Applicant DetailsThis section should be completed with the details of the person or company responsible for paying for the new connection(s). We will issue all correspondence to this address. If the applicant is not the owner, we will require the property owner’s details to be completed. We reserve the right to contact the owner/occupier/developer to verify this information.

2. Connection AddressWe require the address(es) of all the properties to be connected. Please note you should provide the full postal address(es) of all the properties if known. You will need to make an application to the local authority for your new property addresses. If you are unable to provide this information at the time of installation of your new supply(ies) we may withhold connection.

Please advise if the land bordering your development, and where the proposed connection(s) will be made, is adopted highway or private land.

You must also include:1. A site location plan clearly showing the location of the site and the surrounding area. Our preferred scale is 1:500 or 1:1250.2. A site layout plan clearly showing the proposed position of all buildings and the entry point(s) of the water service(s). Plans submitted by email should be in PDF format.

3. Site Detailsa) to c) Where sites have been previously developed or have been used for landfill it is possible that contaminants could be present which could permeate plastic pipe affecting water quality.

These contaminants are generally associated with oil based products such as petrol or diesel. In these instances it is a Water Regulation requirement that all pipes laid within the vicinity of the contamination both, by the company and the developer, shall be impervious to contamination. There are various pipes available including proprietary brands often called barrier pipe. The pipe must be WRAS approved, this means it is a multi layered pipe system incorporating an aluminium layer, for further information please visit the WRAS website. If the site is contaminated we will require a copy of the site investigation report, which should include a chemical soil analysis; this should make particular reference to Toluene Extractable Material (TEM), Phenols and Polynuclear Aromatic Hydrocarbons (PAH). Please see WRAS Leaflet No 9-04-03. This can be found under publications at www.wras.co.uk.

d) If you intend to store any chemicals on site this may also have implications on the type of pipe work that needs to be installed. We recommend that you do not install any pipework until Northumbrian Water has verified what material is suitable for your site.

e) & f) If you require connection(s) to a Northumbrian Water sewer and have not yet made an application, you must complete an Application for Connection to a Public Sewer form. This can be downloaded from our website at www.nwl.co.uk.

g) Please provide details of whether the buildings previously on the site have been demolished or whether the buildings on the site are to be converted. If a conversion of existing property(ies) on site is planned please advise what the property is being converted from.

Details of what the site was previously used for are also required to ensure you are charged the correct infrastructure charges/given the correct level of infrastructure credit if applicable. These charges help pay towards the cost of meeting future demand for water and sewerage, specifically created by new developments. An allowance against water and sewerage infrastructure charges will be made where there were properties supplied on the site within the last 5 years. To assist with assessing any allowance, postal addresses of properties to be demolished should be provided.

4. Proposed DevelopmentWe need to know what the supply is required for to ensure that your type of installation meets with Water Supply (Water Fittings) Regulations 1999 (“Water Regulations”).

Your supply pipework must be installed as to comply with the Water Regulations. Please refer to our Water Supply (Water FittingsRegulations 1999 guidance note 6, entitled ‘Pipes entering buildings’, which also includes information on standpipe and building water supplies, a copy of which will be sent to you with your quotation or can be viewed on our website www.nwl.co.uk

Your attention is drawn to section 174 of the Water Industry Act 1991 which makes it a criminal offence to alter or interfere with an existing water supply pipe without the permission of Northumbrian Water. This is punishable by a fine of up to £1000. Therefore, you must not connect any new supply pipes to the existing on-site apparatus without going through the application process and obtaining Northumbrian Water’s consent. Any such action will constitute an offence and may lead to prosecution in the Magistrates Court.

Northumbrian Water requires that all separately occupied premises are supplied by their own individual service pipe, as detailed under section 64 of the Water Industry Act 1991. Any property which is built or converted and does not have a separate supply will be deemed to be connected illegally. In addition to the power to prosecute under section 174 as detailed above, Northumbrian Water has the power to undertake separation of supplies and recover the full costs of doing so from you. This can prove costly and it is therefore imperative that you ensure that your proposals include the provision of separate supplies.

Under normal operating conditions our mains distribution network is capable of maintaining a pressure of approximately 15 metres head at points of connection to our distribution mains. However, there will be occasions when this pressure can not be maintained at all times. Pressures and flows will vary throughout the day, throughout the seasons and supplies may be interrupted at any time for a variety of reasons. It may also be a requirement to change the network’s operating conditions in the future. Where dwellings are to be developed which are over two storeys in height, consideration needs to be give to how pressure will be maintained in the upper stories of the building. One option could be to install a Water Regulation compliant boosted storage system to the internal water system.

Domestic Sprinklers (i.e. fire supply) Under Northumbrian Water’s current policy we will provide a single connection to each property to supply water for both domestic use and the fire system. This will be sized based upon the domestic usage requirements. Our standard domestic connection is usually a 25mm with a 15mm meter.

For further advice and information about supplies for domestic sprinklers, please contact our New Development team on 0845 609 4639. For further information relating to building water please refer to the ‘Building water charges and temporary supply charges policy’. This document is available on our website at www.nwl.co.uk.

Please indicate if a water reclaim or re-use (e.g. rainwater harvesting) system is to be installed. This is where non-drinking or rainwater is to be stored and used for flushing toilets and other uses. Failure to advise us of installation of these systems may result in delays to your connection(s) being made. This could also result in you incurring costly re-work if the installations do not meet Water Regulations. When you receive your consent letter from the NWL Water Regulations team, this will explain how to request a water regulations inspection.Please refer to our document, “Water reuse systems” which can be found on our website at www.nwl.co.uk.

5. Connection requirementsIf the external diameter of your private supply pipe size is larger than 32mm, or is greater than 50 metres in length, it must be hydraulically pressure tested, chlorinated and samples taken for analysis by a UKAS approved laboratory to ensure that the water within it meets standards for drinking water. The sample must also be tested for any residual chlorine level and sample results provided. The pipework must then remain sealed until connection. We require copies of all certificates and the sample analysis report prior to carrying out the connection. If either of these is required please refer to guidance notes: Water Supply (Water Fittings) Regulations 1999 Guidance Note 3 & 4. If applicable we will issue copies of these guidance documents with your quotation. The table of proposed water fittings should be completed even if you are making an application for a new or replacement supply to an existing property. This information is needed to size your new supply connection.

Individual meters will be installed to measure the water usage of all separately occupied premises. If you are renewing a supply to an existing property which is already being charged by us and is not being converted in any way, the installation of a meter is optional. Under Northumbrian Water’s metering policy our preferred option is to fit meters externally within the public highway.

If it has been agreed that internal meters can be installed within your development, the meter manifolds should be located in an area of common access, i.e. a meter cupboard, enclosure or plant room which should be thermally and mechanically protected in line with the WRAS guidance. A reading device will be installed on each internal manifold to enable the automatic collection of meter readings.

These notes relate to each of the numbered sections on the application form.

The purpose of this guidance document is to assist you in completing a domestic application form. This form is intended to be used for new or replacement water supplies to houses and flats.

6. Ensuring your water reclaim system complies with Water Regulations.Water reclaim systems must be inspected and signed off for compliance with the Water Supply (Water Fittings) Regulations 1999, before a connection to the water main can be made.

This inspection will be carried out by an experienced Water Regulations Officer from NWL’s Water Regulations team, and is included within the cost of your connections. When you receive your consent letter, this will explain how to request a water regulations inspection.

If the inspection identifies Water Regulations compliance issues which require rework, a Water Regulations Officer will need to revisit your site to undertake a re-inspection.

7. DeclarationPlease use the checklist to make sure you have included all the information required, as the quotation will be issued based upon the information you provide in your application. You must also complete the application by signing the declaration.

There is a fee for providing a quotation which must be paid at the time of submitting the application form. You can pay by:

Cheque: made payable to Northumbrian Water Ltd, which should be included with your application.

Debit or Credit Card: we will contact you on the number you have provided, to obtain your card details and process your payment.

BACS: Please email a remittance to businessincome@nwl.co.uk or fax to 0191 301 6445. For payment of the initial application fee only you must use our bank details/reference as follows:Nat West Bank, Newcastle upon TyneSort Code: 62-17-28Account Number: 00000000Payment Reference: 81528

The quotation fee is eligible for VAT. Should you accept our quotation, we will reimburse the net amount of the fee (£89.78) to you by deducting it from your quotation if this is paid within six months.

If upon further investigation your development will require a mains requisition (i.e. new main(s) to be installed to service your site) a design fee will be required. If this is the case, we will advise you and request payment for the additional cost for the mains design.

Please remember that failure to provide all the required information may result in a delay in issuing your quotation.

8. Methods of payment When paying the balance of your quotation:Cheque: Please send your cheque together with the proposal acceptance to Business Income, P.O. Box 400, Durham, DH1 9WF, made payable to NORTHUMBRIAN WATER LTD. Credit card/debit card: Please telephone us on 0845 609 4639 so we can take your payment, other than for the application fee, in which case we will telephone you to take your payment. A fee may be charged for any cheques/credit cards not honoured.

BACS: You must quote the invoice number shown on your quotation. Please email a remittance including a full breakdown of the payment to BACS@nwl.co.uk and businessincome@nwl.co.uk or fax to 0191 3016445. Failure to do so may result in delays in your payment being processed and your connections being made.

Our payment details are as follows:Nat West Bank, Newcastle upon TyneSort Code: 62-17-28Account Number: 00000000Payment Reference: Invoice number required

Page 2

1. Applicant DetailsThis section should be completed with the details of the person or company responsible for paying for the new connection(s). We will issue all correspondence to this address. If the applicant is not the owner, we will require the property owner’s details to be completed. We reserve the right to contact the owner/occupier/developer to verify this information.

2. Connection AddressWe require the address(es) of all the properties to be connected. Please note you should provide the full postal address(es) of all the properties if known. You will need to make an application to the local authority for your new property addresses. If you are unable to provide this information at the time of installation of your new supply(ies) we may withhold connection.

Please advise if the land bordering your development, and where the proposed connection(s) will be made, is adopted highway or private land.

You must also include:1. A site location plan clearly showing the location of the site and the surrounding area. Our preferred scale is 1:500 or 1:1250.2. A site layout plan clearly showing the proposed position of all buildings and the entry point(s) of the water service(s). Plans submitted by email should be in PDF format.

3. Site Detailsa) to c) Where sites have been previously developed or have been used for landfill it is possible that contaminants could be present which could permeate plastic pipe affecting water quality.

These contaminants are generally associated with oil based products such as petrol or diesel. In these instances it is a Water Regulation requirement that all pipes laid within the vicinity of the contamination both, by the company and the developer, shall be impervious to contamination. There are various pipes available including proprietary brands often called barrier pipe. The pipe must be WRAS approved, this means it is a multi layered pipe system incorporating an aluminium layer, for further information please visit the WRAS website. If the site is contaminated we will require a copy of the site investigation report, which should include a chemical soil analysis; this should make particular reference to Toluene Extractable Material (TEM), Phenols and Polynuclear Aromatic Hydrocarbons (PAH). Please see WRAS Leaflet No 9-04-03. This can be found under publications at www.wras.co.uk.

d) If you intend to store any chemicals on site this may also have implications on the type of pipe work that needs to be installed. We recommend that you do not install any pipework until Northumbrian Water has verified what material is suitable for your site.

e) & f) If you require connection(s) to a Northumbrian Water sewer and have not yet made an application, you must complete an Application for Connection to a Public Sewer form. This can be downloaded from our website at www.nwl.co.uk.

g) Please provide details of whether the buildings previously on the site have been demolished or whether the buildings on the site are to be converted. If a conversion of existing property(ies) on site is planned please advise what the property is being converted from.

Details of what the site was previously used for are also required to ensure you are charged the correct infrastructure charges/given the correct level of infrastructure credit if applicable. These charges help pay towards the cost of meeting future demand for water and sewerage, specifically created by new developments. An allowance against water and sewerage infrastructure charges will be made where there were properties supplied on the site within the last 5 years. To assist with assessing any allowance, postal addresses of properties to be demolished should be provided.

4. Proposed DevelopmentWe need to know what the supply is required for to ensure that your type of installation meets with Water Supply (Water Fittings) Regulations 1999 (“Water Regulations”).

Your supply pipework must be installed as to comply with the Water Regulations. Please refer to our Water Supply (Water FittingsRegulations 1999 guidance note 6, entitled ‘Pipes entering buildings’, which also includes information on standpipe and building water supplies, a copy of which will be sent to you with your quotation or can be viewed on our website www.nwl.co.uk

Your attention is drawn to section 174 of the Water Industry Act 1991 which makes it a criminal offence to alter or interfere with an existing water supply pipe without the permission of Northumbrian Water. This is punishable by a fine of up to £1000. Therefore, you must not connect any new supply pipes to the existing on-site apparatus without going through the application process and obtaining Northumbrian Water’s consent. Any such action will constitute an offence and may lead to prosecution in the Magistrates Court.

Northumbrian Water requires that all separately occupied premises are supplied by their own individual service pipe, as detailed under section 64 of the Water Industry Act 1991. Any property which is built or converted and does not have a separate supply will be deemed to be connected illegally. In addition to the power to prosecute under section 174 as detailed above, Northumbrian Water has the power to undertake separation of supplies and recover the full costs of doing so from you. This can prove costly and it is therefore imperative that you ensure that your proposals include the provision of separate supplies.

Under normal operating conditions our mains distribution network is capable of maintaining a pressure of approximately 15 metres head at points of connection to our distribution mains. However, there will be occasions when this pressure can not be maintained at all times. Pressures and flows will vary throughout the day, throughout the seasons and supplies may be interrupted at any time for a variety of reasons. It may also be a requirement to change the network’s operating conditions in the future. Where dwellings are to be developed which are over two storeys in height, consideration needs to be give to how pressure will be maintained in the upper stories of the building. One option could be to install a Water Regulation compliant boosted storage system to the internal water system.

Domestic Sprinklers (i.e. fire supply) Under Northumbrian Water’s current policy we will provide a single connection to each property to supply water for both domestic use and the fire system. This will be sized based upon the domestic usage requirements. Our standard domestic connection is usually a 25mm with a 15mm meter.

For further advice and information about supplies for domestic sprinklers, please contact our New Development team on 0845 609 4639. For further information relating to building water please refer to the ‘Building water charges and temporary supply charges policy’. This document is available on our website at www.nwl.co.uk.

Please indicate if a water reclaim or re-use (e.g. rainwater harvesting) system is to be installed. This is where non-drinking or rainwater is to be stored and used for flushing toilets and other uses. Failure to advise us of installation of these systems may result in delays to your connection(s) being made. This could also result in you incurring costly re-work if the installations do not meet Water Regulations. When you receive your consent letter from the NWL Water Regulations team, this will explain how to request a water regulations inspection.Please refer to our document, “Water reuse systems” which can be found on our website at www.nwl.co.uk.

5. Connection requirementsIf the external diameter of your private supply pipe size is larger than 32mm, or is greater than 50 metres in length, it must be hydraulically pressure tested, chlorinated and samples taken for analysis by a UKAS approved laboratory to ensure that the water within it meets standards for drinking water. The sample must also be tested for any residual chlorine level and sample results provided. The pipework must then remain sealed until connection. We require copies of all certificates and the sample analysis report prior to carrying out the connection. If either of these is required please refer to guidance notes: Water Supply (Water Fittings) Regulations 1999 Guidance Note 3 & 4. If applicable we will issue copies of these guidance documents with your quotation. The table of proposed water fittings should be completed even if you are making an application for a new or replacement supply to an existing property. This information is needed to size your new supply connection.

Individual meters will be installed to measure the water usage of all separately occupied premises. If you are renewing a supply to an existing property which is already being charged by us and is not being converted in any way, the installation of a meter is optional. Under Northumbrian Water’s metering policy our preferred option is to fit meters externally within the public highway.

If it has been agreed that internal meters can be installed within your development, the meter manifolds should be located in an area of common access, i.e. a meter cupboard, enclosure or plant room which should be thermally and mechanically protected in line with the WRAS guidance. A reading device will be installed on each internal manifold to enable the automatic collection of meter readings.

6. Ensuring your water reclaim system complies with Water Regulations.Water reclaim systems must be inspected and signed off for compliance with the Water Supply (Water Fittings) Regulations 1999, before a connection to the water main can be made.

This inspection will be carried out by an experienced Water Regulations Officer from NWL’s Water Regulations team, and is included within the cost of your connections. When you receive your consent letter, this will explain how to request a water regulations inspection.

If the inspection identifies Water Regulations compliance issues which require rework, a Water Regulations Officer will need to revisit your site to undertake a re-inspection.

7. DeclarationPlease use the checklist to make sure you have included all the information required, as the quotation will be issued based upon the information you provide in your application. You must also complete the application by signing the declaration.

There is a fee for providing a quotation which must be paid at the time of submitting the application form. You can pay by:

Cheque: made payable to Northumbrian Water Ltd, which should be included with your application.

Debit or Credit Card: we will contact you on the number you have provided, to obtain your card details and process your payment.

BACS: Please email a remittance to businessincome@nwl.co.uk or fax to 0191 301 6445. For payment of the initial application fee only you must use our bank details/reference as follows:Nat West Bank, Newcastle upon TyneSort Code: 62-17-28Account Number: 00000000Payment Reference: 81528

The quotation fee is eligible for VAT. Should you accept our quotation, we will reimburse the net amount of the fee (£89.78) to you by deducting it from your quotation if this is paid within six months.

If upon further investigation your development will require a mains requisition (i.e. new main(s) to be installed to service your site) a design fee will be required. If this is the case, we will advise you and request payment for the additional cost for the mains design.

Please remember that failure to provide all the required information may result in a delay in issuing your quotation.

8. Methods of payment When paying the balance of your quotation:Cheque: Please send your cheque together with the proposal acceptance to Business Income, P.O. Box 400, Durham, DH1 9WF, made payable to NORTHUMBRIAN WATER LTD. Credit card/debit card: Please telephone us on 0845 609 4639 so we can take your payment, other than for the application fee, in which case we will telephone you to take your payment. A fee may be charged for any cheques/credit cards not honoured.

BACS: You must quote the invoice number shown on your quotation. Please email a remittance including a full breakdown of the payment to BACS@nwl.co.uk and businessincome@nwl.co.uk or fax to 0191 3016445. Failure to do so may result in delays in your payment being processed and your connections being made.

Our payment details are as follows:Nat West Bank, Newcastle upon TyneSort Code: 62-17-28Account Number: 00000000Payment Reference: Invoice number required

Page 3

1. Applicant DetailsThis section should be completed with the details of the person or company responsible for paying for the new connection(s). We will issue all correspondence to this address. If the applicant is not the owner, we will require the property owner’s details to be completed. We reserve the right to contact the owner/occupier/developer to verify this information.

2. Connection AddressWe require the address(es) of all the properties to be connected. Please note you should provide the full postal address(es) of all the properties if known. You will need to make an application to the local authority for your new property addresses. If you are unable to provide this information at the time of installation of your new supply(ies) we may withhold connection.

Please advise if the land bordering your development, and where the proposed connection(s) will be made, is adopted highway or private land.

You must also include:1. A site location plan clearly showing the location of the site and the surrounding area. Our preferred scale is 1:500 or 1:1250.2. A site layout plan clearly showing the proposed position of all buildings and the entry point(s) of the water service(s). Plans submitted by email should be in PDF format.

3. Site Detailsa) to c) Where sites have been previously developed or have been used for landfill it is possible that contaminants could be present which could permeate plastic pipe affecting water quality.

These contaminants are generally associated with oil based products such as petrol or diesel. In these instances it is a Water Regulation requirement that all pipes laid within the vicinity of the contamination both, by the company and the developer, shall be impervious to contamination. There are various pipes available including proprietary brands often called barrier pipe. The pipe must be WRAS approved, this means it is a multi layered pipe system incorporating an aluminium layer, for further information please visit the WRAS website. If the site is contaminated we will require a copy of the site investigation report, which should include a chemical soil analysis; this should make particular reference to Toluene Extractable Material (TEM), Phenols and Polynuclear Aromatic Hydrocarbons (PAH). Please see WRAS Leaflet No 9-04-03. This can be found under publications at www.wras.co.uk.

d) If you intend to store any chemicals on site this may also have implications on the type of pipe work that needs to be installed. We recommend that you do not install any pipework until Northumbrian Water has verified what material is suitable for your site.

e) & f) If you require connection(s) to a Northumbrian Water sewer and have not yet made an application, you must complete an Application for Connection to a Public Sewer form. This can be downloaded from our website at www.nwl.co.uk.

g) Please provide details of whether the buildings previously on the site have been demolished or whether the buildings on the site are to be converted. If a conversion of existing property(ies) on site is planned please advise what the property is being converted from.

Details of what the site was previously used for are also required to ensure you are charged the correct infrastructure charges/given the correct level of infrastructure credit if applicable. These charges help pay towards the cost of meeting future demand for water and sewerage, specifically created by new developments. An allowance against water and sewerage infrastructure charges will be made where there were properties supplied on the site within the last 5 years. To assist with assessing any allowance, postal addresses of properties to be demolished should be provided.

4. Proposed DevelopmentWe need to know what the supply is required for to ensure that your type of installation meets with Water Supply (Water Fittings) Regulations 1999 (“Water Regulations”).

Your supply pipework must be installed as to comply with the Water Regulations. Please refer to our Water Supply (Water FittingsRegulations 1999 guidance note 6, entitled ‘Pipes entering buildings’, which also includes information on standpipe and building water supplies, a copy of which will be sent to you with your quotation or can be viewed on our website www.nwl.co.uk

Your attention is drawn to section 174 of the Water Industry Act 1991 which makes it a criminal offence to alter or interfere with an existing water supply pipe without the permission of Northumbrian Water. This is punishable by a fine of up to £1000. Therefore, you must not connect any new supply pipes to the existing on-site apparatus without going through the application process and obtaining Northumbrian Water’s consent. Any such action will constitute an offence and may lead to prosecution in the Magistrates Court.

Northumbrian Water requires that all separately occupied premises are supplied by their own individual service pipe, as detailed under section 64 of the Water Industry Act 1991. Any property which is built or converted and does not have a separate supply will be deemed to be connected illegally. In addition to the power to prosecute under section 174 as detailed above, Northumbrian Water has the power to undertake separation of supplies and recover the full costs of doing so from you. This can prove costly and it is therefore imperative that you ensure that your proposals include the provision of separate supplies.

Under normal operating conditions our mains distribution network is capable of maintaining a pressure of approximately 15 metres head at points of connection to our distribution mains. However, there will be occasions when this pressure can not be maintained at all times. Pressures and flows will vary throughout the day, throughout the seasons and supplies may be interrupted at any time for a variety of reasons. It may also be a requirement to change the network’s operating conditions in the future. Where dwellings are to be developed which are over two storeys in height, consideration needs to be give to how pressure will be maintained in the upper stories of the building. One option could be to install a Water Regulation compliant boosted storage system to the internal water system.

Domestic Sprinklers (i.e. fire supply) Under Northumbrian Water’s current policy we will provide a single connection to each property to supply water for both domestic use and the fire system. This will be sized based upon the domestic usage requirements. Our standard domestic connection is usually a 25mm with a 15mm meter.

For further advice and information about supplies for domestic sprinklers, please contact our New Development team on 0845 609 4639. For further information relating to building water please refer to the ‘Building water charges and temporary supply charges policy’. This document is available on our website at www.nwl.co.uk.

Please indicate if a water reclaim or re-use (e.g. rainwater harvesting) system is to be installed. This is where non-drinking or rainwater is to be stored and used for flushing toilets and other uses. Failure to advise us of installation of these systems may result in delays to your connection(s) being made. This could also result in you incurring costly re-work if the installations do not meet Water Regulations. When you receive your consent letter from the NWL Water Regulations team, this will explain how to request a water regulations inspection.Please refer to our document, “Water reuse systems” which can be found on our website at www.nwl.co.uk.

5. Connection requirementsIf the external diameter of your private supply pipe size is larger than 32mm, or is greater than 50 metres in length, it must be hydraulically pressure tested, chlorinated and samples taken for analysis by a UKAS approved laboratory to ensure that the water within it meets standards for drinking water. The sample must also be tested for any residual chlorine level and sample results provided. The pipework must then remain sealed until connection. We require copies of all certificates and the sample analysis report prior to carrying out the connection. If either of these is required please refer to guidance notes: Water Supply (Water Fittings) Regulations 1999 Guidance Note 3 & 4. If applicable we will issue copies of these guidance documents with your quotation. The table of proposed water fittings should be completed even if you are making an application for a new or replacement supply to an existing property. This information is needed to size your new supply connection.

Individual meters will be installed to measure the water usage of all separately occupied premises. If you are renewing a supply to an existing property which is already being charged by us and is not being converted in any way, the installation of a meter is optional. Under Northumbrian Water’s metering policy our preferred option is to fit meters externally within the public highway.

If it has been agreed that internal meters can be installed within your development, the meter manifolds should be located in an area of common access, i.e. a meter cupboard, enclosure or plant room which should be thermally and mechanically protected in line with the WRAS guidance. A reading device will be installed on each internal manifold to enable the automatic collection of meter readings.

6. Ensuring your water reclaim system complies with Water Regulations.Water reclaim systems must be inspected and signed off for compliance with the Water Supply (Water Fittings) Regulations 1999, before a connection to the water main can be made.

This inspection will be carried out by an experienced Water Regulations Officer from NWL’s Water Regulations team, and is included within the cost of your connections. When you receive your consent letter, this will explain how to request a water regulations inspection.

If the inspection identifies Water Regulations compliance issues which require rework, a Water Regulations Officer will need to revisit your site to undertake a re-inspection.

7. DeclarationPlease use the checklist to make sure you have included all the information required, as the quotation will be issued based upon the information you provide in your application. You must also complete the application by signing the declaration.

There is a fee for providing a quotation which must be paid at the time of submitting the application form. You can pay by:

Cheque: made payable to Northumbrian Water Ltd, which should be included with your application.

Debit or Credit Card: we will contact you on the number you have provided, to obtain your card details and process your payment.

BACS: Please email a remittance to businessincome@nwl.co.uk or fax to 0191 301 6445. For payment of the initial application fee only you must use our bank details/reference as follows:Nat West Bank, Newcastle upon TyneSort Code: 62-17-28Account Number: 00000000Payment Reference: 81528

The quotation fee is eligible for VAT. Should you accept our quotation, we will reimburse the net amount of the fee (£89.78) to you by deducting it from your quotation if this is paid within six months.

If upon further investigation your development will require a mains requisition (i.e. new main(s) to be installed to service your site) a design fee will be required. If this is the case, we will advise you and request payment for the additional cost for the mains design.

Please remember that failure to provide all the required information may result in a delay in issuing your quotation.

8. Methods of payment When paying the balance of your quotation:Cheque: Please send your cheque together with the proposal acceptance to Business Income, P.O. Box 400, Durham, DH1 9WF, made payable to NORTHUMBRIAN WATER LTD. Credit card/debit card: Please telephone us on 0845 609 4639 so we can take your payment, other than for the application fee, in which case we will telephone you to take your payment. A fee may be charged for any cheques/credit cards not honoured.

BACS: You must quote the invoice number shown on your quotation. Please email a remittance including a full breakdown of the payment to BACS@nwl.co.uk and businessincome@nwl.co.uk or fax to 0191 3016445. Failure to do so may result in delays in your payment being processed and your connections being made.

Our payment details are as follows:Nat West Bank, Newcastle upon TyneSort Code: 62-17-28Account Number: 00000000Payment Reference: Invoice number required