SESSION 401 Thursday, November 3, 10:00 AM - 11:00 AM

Track: DevOps and Agile

Applying DevOps to More Than Just Software

Troy DuMoulin VP, Research and Product Development,Pink Elephant t.dumoulin@pinkelephant.com

Session Description

At the heart of the DevOps movement is a cultural belief and set of practices that foster a change in values around how IT professionals work within shared value streams. Building on the principles of Lean IT and Agile, DevOps has become a banner term to describe a collaborative working environment that leverages emerging virtual technologies, where the goal of the organization is to become more nimble and responsive to the growing rate of demand from their customers. In this session, learn what leaders need to understand about various best practices and emerging technologies, and how these key elements can effectively be applied to more than just software to enable organizational change and improve the velocity of key IT delivery processes. (Experience Level: Intermediate)

Speaker Background Troy DuMoulin is a leading ITIL and IT governance authority with a solid and rich background in executive IT management consulting. Troy is an ITIL Expert with extensive experience in leading ITSM programs with regional and global scope. He’s a frequent speaker at IT management events and is a contributing author to multiple ITSM and Lean IT books, papers, and official ITIL publications.

Applying DevOps to More Than Just Software

Troy DuMoulin

VP Research & Development

Pink Elephant

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Welcome & Agenda

• The Dualistic Nature Of IT

• Velocity vs Agility

• The Critical & Diverse Dimensions Of DevOps

• Principles & Practices

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Objective

Understand how IT organizations may adopt proven Lean, DevOps and ITSM practices to identify waste and improve efficiency and the overall

speed of execution.

ITIL® is a registered trade mark of AXELOS Limited.

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Preserving Value With The Least Effort

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New Language – New Balance

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The Evolution – The Accelerators

Lean

Agile

DevOps

IT Service Management / SDLC / Project Management

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DevOps Principles – C.A.L.M.S.

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• Focus On People

• Embrace Change & Experimentation

Culture

• Continuous Delivery

• Infrastructure As Code

Automation

• Value (Quality, Delivery, Cost)

• Small Batch/Feedback Loops

Lean

• Systemic Measurement

• Continual Improvement

Measurement

• Lessons Learned, Information Sharing

• Collaboration & Communication

Sharing

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Practices Of DevOps

DevOpsCulture,

Structure, Teaming

Lean

Visual Mgmt.

Waste

Agile Project Mgmt.

Theory of Constraints Continuous

Integration & Deployment

Automated Testing &

Deployment

ITSM

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Velocity Vs. Agility (Systems Thinking)

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Velocity = Speed With Direction!

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Culture, Structured & DevOps Teaming

Demand Plan Build Run

The Challenge Of DevOps - Mode & Silo Mentality

Time & Money Stability & Control

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Pink Think Tank 16 Research

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Lean Thinking & Continual Improvement

• Voice Of Customer

• Critical To Quality

• Speed Of Delivery

• Small Batch

• WIP Limits

• Visual Management

• Remove Waste

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The Three Ways: Lean The Principles Underpinning DevOps

First Way: Systems Thinking

Dev Ops

Second Way: Amplify Feedback Loops

Dev Ops

Dev Ops

Third Way: Culture of Continual Experimentation And Learning

Never pass a known defect downstream

Never allow local optimization to create global degradation

Always seek to increase flow

Always seek to understand the system

Understand and respond to all customers

Shorten and amplify feedback loops

Embed knowledge where you need it

Allocate time for improving daily work

Create rituals that reward risk-taking

Introduce faults to increase resilience

Source: http://itrevolution.com/the-three-ways-principles-underpinning-devops

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Agile Project Management

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Classic Project Management Agile Project Management

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Being Agile!

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Lean

AgileLean Start Up

Feed Back LoopsCollaboration

Small Batch / Iterative Development

www.agilemanifesto.org

True North ValuesChallenge

Kaizen MindsetGo & See

Team WorkRespect

What Does The Customer Value?How Do I Deliver Value Faster?

How Do I Deliver Value With Optimized Cost?

4 Values12 Principles

Visual ManagementPerformance Mgmt.Flow OptimizationSystemic Thinking

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Pink Think Tank 16 Research

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SCRUM: Agile Product Development

Sprints

Product BacklogDaily Scrum

Product Owner Retrospective

User Stories

Burn Down Chart Scrum MasterVelocity

www.youtube.com/watch?&v=XU0llRltyFM

ReleaseBacklog

Estimates

Ship-ReadyFeature Set

Time Boxed

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Theory Of Constraints

No complex system or process can be more efficient or stronger than its limiting constraint or bottleneck.

The Theory of Constraints (TOC) is an overall

philosophy developed by Dr. Eliyahu M.

Goldratt, usually applied to running and

improving an organization.

www.toc-goldratt.com

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Traditional IT In OrganizationsHistorically, the business, Dev and Ops have not kept the same pace.

The Business Dev Ops

IT is more of a bottleneck than a strategic enabler. Software is still:

Delivered late

Delivered with errors

Released infrequently

Not “lean and mean”

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Adding Lean & AgileAgile and Lean can speed up development, but it builds a bottleneck for deployment.

The Business Dev Ops

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Balancing Demand & Supply Speeds Things UpAdding in DevOps principles removes bottlenecks and speeds up development and deployment.

The Business Dev Ops

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Continuous Integration & Deployment

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Continuous Integration

Standard, Pre-approved Changes

Software Configuration

Trunk Management

Recovery points

Standard artifacts

Low Risk

Urgent Changes

Continuous Deployment

Delivery vs Deployment

Short Feedback Loops

Automated Integration testing

Infrastructure As Code

Branching Strategies

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Automated Testing & Deployment

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ITSM & DevOps (Integrated Value Streams)

Demand Plan Build Run

Application Dev. – Project Management

Service Support (ITSM)

Service Orchestration – IT Service Management

Traditional Improvement Focuses On Optimizing and Improving Assets, Not End-To-End Value Creation

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Transition Planning

R + DM SACM T + Validation Evaluation Knowledge

Strategy Management

Demand Portfolio Finance

FactoryStore Front Delivery & Support

BRM

Catalog

Request Fulfillment

Service Desk

Incident Mgmt.

Application & Infrastructure Maintenance

Design Coordination

Security Availability Capacity ITSCM Supplier SLM, SCAT

Product Backlog

Operations

Event Incident Request Problem Access

Bu

siness Services

Ap

plicatio

n Layer

Infrastru

cture Layer

Data Layer

Professional Services

Data CenterEnvironment

NetworkFacilities

Techn

ical Service

s

Lessons Learned

Sprint

Change

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Release

Sprint Deploy

Practices Of DevOps

DevOpsCulture,

Structure, Teaming

Lean

Visual Mgmt.

Waste

Agile Project Mgmt.

Theory of Constraints Continuous

Integration & Deployment

Automated Testing &

Deployment

ITSM

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Pink Think Tank 16 Research

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Thank you for attending this session.

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Applying DevOps to More Than Just Software

Questions?

Troy DuMoulin

t.dumoulin@pinkelephant.com

blogs.pinkelephant.com/troy

@TroyDuMoulin

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