TRUSTEE APPOINTMENT BRIEF NOVEMBER 2018

01 ABOUT MHA

MHA is the UK’s 18th largest charity, providing care, accommodation and support services for older people

throughout Britain. With an annual income of over £228m in 2017/18, MHA is one of the most well respected

care providers in the sector and has been providing services to older people for 75 years. The majority of this

income is derived from fees charged for services provided but we are fortunate in receiving donations in the

region of £5 million per annum, many of which are from the Methodist community. These enable us to deliver

specialist services rarely found in other organisations.

MHA’s Care Homes’ residents gave a score of 96% for overall satisfaction in the latest independent national

survey by Your Care Rating of residents’ views of staff, care and quality of life. The charity’s quality ratings are

one of the highest in the sector with 91% of our services being rated as ‘good’ or ‘outstanding’

MHA delivers a range of high quality services to over 18,000 individuals, helping reduce loneliness and isolation

by creating communities that care:

• 5,000 older people living in care homes - residential, nursing and specialist dementia care;

• 2,500 older people living independently in a range of purpose-built apartments and properties,

with flexible support and personalised care;

• 10,500 older people supported via Live at Home services in the community.

MHA’s services are delivered by over 7,000 dedicated staff and enhanced by the commitment of 5,500

volunteers. Sited across England, Scotland and Wales, they are embedded in their local communities and seek

to ensure residents, and those who use our services, inform their ongoing development. As a charity, MHA aims

to provide good quality services which represent excellent value for money. Its entire surplus is reinvested into

providing services for older people now and into the future.

MHA’S MISSION AND HERITAGE MHA’s mission is to improve the quality of life for older people, inspired by Christian concern. It is the reason the

charity was established in 1943 by members of the Methodist Church. Founded on Christian values of love,

compassion and respect for each individual, their faith inspired them to seek to improve the quality of life of older

people at a time before the welfare state was established.

Whilst there is now some state support for older people, society has changed significantly, and people are living

longer with increasing need for care, support and specialised accommodation to live a fulfilled life.

In fulfilling our Mission, we want MHA to become the role model for care, accommodation and support services for

older people in Britain. We are ambitious to improve and grow our services with a capital development plan to invest

in care homes, housing and community-based services.

Our aims are to:

Support older people to live later life well, nurturing mind, body and spirit

Provide quality care, accommodation and support tailored to older people’s needs

As a charity, enhance the lives of older people through chaplaincy support, volunteers, and music therapy

for people with dementia

Be the voice of older people to influence policy and society

Be the best we can be, to improve continuously and innovate in response to feedback from older people,

family members, staff members, volunteers, supporters and our regulators.

MHA’S VALUES MHA’s five values are integral to our work. MHA’s values remain consistent through time and do not vary with changes

in the political, economic or social environment. The values provide guiding principles and underpin MHA’s policies,

strategy and behaviours on a daily basis.

A

chaplaincy service is available in all our homes and retirement living schemes providing pastoral support to older

people, staff members and the relatives of our residents – for those from different faiths and none. Our chaplains

enhance the nurture of mind, body and spirit, and well-being on an individual and group basis. Regular worship

services are provided for those residents who wish to take part.

OUR GOVERNANCE MHA is the term used to describe the parent charity Methodist Homes (which used to be Methodist Homes for the

Aged until 2011) and/or the group comprising the charity together with its four subsidiaries:

Methodist Homes (MHA)

Charity (Registered Number 1083995) and Company limited by guarantee (Number 4043124)

Methodist Homes Housing Association

Registered Provider (Number LH2343) with charitable status and Industrial and Provident Society

(Number 21860R)

MHA Auchlochan.

Charity (Registered Number SC040155) and Company limited by guarantee (Number SC352117)

Silk Healthcare

Company limited by guarantee (Number 05893616).

The main Board, Methodist Homes, carries overall responsibility for all activities. There are two subsidiary Boards with

membership drawn from the main Board. The Housing Association Board watches over the particular issues relevant

to the role of MHA as a Housing Association. The Auchlochan Board is retained to identify the particular position of

Auchlochan as a company and charity within the Scottish legal system and the Scottish statutory regime. The Silk

Healthcare Board was set up in December 2016 when MHA acquired four care homes and another under

development, from another provider named Silk Healthcare.

• We respect every person as a unique individual.

• We treat others, especially the most frail and vulnerable, with the dignity we wish for

ourselves.

• We are open and fair in all our dealings.

• We always seek to improve, to become the best we can be.

• We nurture each person’s body, mind and spirit to promote a fulfilled life.

02 OUR SERVICES MHA has a track record of innovative service provision. We are ambitious about continuing to develop our care homes,

retirement living and Live at Home Community Services.

MHA’s care services are regulated and inspected by separate regulators in England, Scotland and Wales. MHA’s

affordable housing services are regulated by Homes England. MHA is one of only a few specialist providers for older

people of both housing and care services combined

CARE HOMES MHA is one of the largest charitable providers and one of the top ten care home providers for older people in the UK.

MHA has 90 care homes which are home to around 5,000 people and provides for specialist dementia care, nursing

care and residential care.

We have developed an end of life care resource and provide training to offer sensitive support to residents and

relatives as older people approach the final stages of life. Our chaplaincy team won the Third Sector Care Award in

2017 for their work on end of life care. We were one of the first to design purpose built homes for older people back

in the 1960s and continue to innovate, developing personal space, communal facilities, service delivery and assistive

technology.

100% of our care homes offer private rooms, and 90% of our care home private rooms provide en suite facilities.

With occupancy of around 91%, the average age of our residents is almost 90.

RETIREMENT LIVING We have 70 services providing self-contained apartments and properties which are home to approximately 2,500

people.

Our services have an on-site Manager, call system and a range of social and leisure facilities such as a lounge, café

bistro and hair salon. Our apartments are available for sale, part-ownership and rent and have an occupancy of 96%.

We continue to innovate, providing on-site care to meet the varying needs of older people living in our apartments

including couples where one partner has dementia, so they are able to remain living together.

LIVE AT HOME COMMUNITY SERVICES Our Live at Home Schemes are built on the work of our dedicated volunteers. Live at Home supports independent

living and social inclusion for over 10,000 older people combating loneliness and isolation. Services include

befriending, signposting to services, lunch clubs, trips, training and social activities.

DEMENTIA CARE MHA’s specialist dementia care recognises each person as a unique personality, whose spirit is undimmed, and

addresses their spiritual and physical needs and preferences, with both reassurance and highly individual support.

We take the time to find out about each person’s particular characteristics, history and preferences, even when they

are unable to communicate effectively themselves.

Our first dementia care home providing person-centred care opened in 1989. We now provide specialist dementia

care in residential and nursing care homes, resource centres and in people’s own apartments. Our specialist dementia

care has been shown by sound research and long term experience to improve well-being and continues to develop to

meet the changing needs of older people.

03 FULFILLING OUR MISSION MHA’S STAFF MEMBERS MHA was established to provide for all older people in need of accommodation, care and support.

We will live up to our mission, our values and our aims only with the right staff members. We aim to attract

and retain good people by creating well-organised, caring, inclusive and welcoming communities and by

providing above average pay and benefits and enhanced terms and conditions of employment. Our staff

members must understand and share our values, and may have any faith or none.

Staff members throughout the organisation work together to provide the best service possible and to deliver

their shared goal of improving older people’s lives and increasing their satisfaction.

FUNDING OUR WORK MHA charges fees for the majority of the services provided. Fees are set at reasonable levels and our aim

is to provide good quality services which represent good value for money, whether for older people paying

for themselves or receive State funding. As a charity, all of our surplus is reinvested into providing services

for older people now and into the future.

MHA AND FUNDRAISING We fundraise for three specific reasons:

To support our Live at Home Community Services;

To provide additional services which help to deliver a fulfilled life to all of our residents, including music

therapy in dementia care homes, and a chaplain in every care home and retirement living community, free

of charge to residents;

To enhance amenities at care homes and retirement living schemes.

04 THE ROLE OF BOARD MEMBER

BACKGROUND MHA has been though significant change over the past few years as part of its near 75-year history. Growth,

which has been delivered over many years, continues and a more appropriate governance regime has been

established to help ensure that as a charity, we do the very best we can for the many beneficiaries we serve.

Recent recruitments to the Board have been made against a clear competency matrix and Board members have

been found by looking as widely as possible in the market place for those who bring the requisite skills. All

Board members serve in a voluntary capacity and are keen to demonstrate MHA’s values as part of their service

to the organisation. Expenses are paid and MHA maintains Directors’ and Officers’ insurance for its activities.

GOVERNANCE STRUCTURE The Charity Board oversees all operations within MHA through a series of sub-committees. The Housing Association

and MHA Auchlochan Boards are separate and maintain separate report and accounts and regulatory supervision.

The Auchlochan Board may fold in time as the operations within Auchlochan Garden Village are now fully part of MHA.

The Housing Association Board will remain whilst MHA operates assets as a Registered Provider.

PURPOSE OF THE POSITION The new Board Member will be expected to provide leadership to the organisation in close co-operation with fellow

Board Members, the Chief Executive and Leadership Team, ensuring that all involved remain focused on achieving

the Charity’s mission within its values and ethos. Principal responsibilities common to all board members include:

To be personally and visibly in support of MHA’s Mission and Values

To regularly attend Board meetings and Board away-days and if unable to attend then to provide comments on

the papers to the Chair and or questions to the Directors to provide answers

To contribute to setting the strategic direction and policies of the organisation, monitoring performance in

meeting plans and key objectives.

To serve on one or more working groups or sub-committees, as desired / invited.

Charity Board

Housing Association

Board

Auchlochan Board

Finance Committee

Audit Committee

Property Committee

Quality Committee

NomCo / RemCo

To ensure that management work effectively within a framework of clearly stated organisational strategies and

policies.

To ensure risk management is effective and appropriate

To ensure financial stewardship and regulatory compliance

To undertake visits to Homes / Schemes each year as part of the Board visit schedule.

To promote positive and supportive relationships between MHA and the other organisations with whom we

work.

To be fully committed to the implementation of MHA’s Equal Opportunities Policy.

In addition to these principal responsibilities, MHA is seeking to appoint a candidate who can offer specific

knowledge and experience of IT, technology and digital to support MHA in harnessing information and technology

to achieve its vision and objectives.

05 PERSON SPECIFICATION Essential:

Corporate responsibility and leadership of information management and technology

A track record of leading real change in business processes through the innovative use of technology, in

environments of comparable size and complexity

The capacity to convey a vision and to communicate clearly and compellingly about technology to non-

technology experts

Previous Board experience in a non-Executive role, especially as a Trustee

Good understanding and experience of charity governance issues

Objectivity, impartiality and independence of mind

Ability to act as a team player and commitment to debating issues openly and challenging colleagues and

executives appropriately

Capacity for strategic and critical thinking

Excellent relationship management

VALUES It is a requirement of all Board members to be fully aligned to the organisation's values.

Able to demonstrate strong ethical leadership.

A real passion for ending isolation and loneliness for older people and ideally a personal understanding of

the impact that a faith-based heritage can have on the way that things get done.

Whilst it is not a requirement, we would welcome applications from those people that have a practised Christian

faith, especially within the Methodist denomination.

DIVERSITY Reflecting the diverse communities that we are proud to serve, MHA is very much committed to widening the

diversity of its leadership and board. We actively and warmly encourage applications therefore from a broad and

deep range of backgrounds and experiences.

06 TERMS OF APPOINTMENT This is a voluntary non-executive role with reasonable expenses paid. Board meetings are usually held at Epworth House,

Derby. Term of office is for a maximum of 6 years, with re-election required after 3 years.

The time commitment required for this role is approximately 20 days a year. This includes six days for Board meetings, with a

couple being overnight, four to six days per sub-committee and time to prepare for meetings and carry out visits to Homes

and Schemes.

HOW TO APPLY Saxton Bampfylde Ltd is acting as an employment agency advisor to MHA on this appointment.

Candidates should apply for this role through our website at www.saxbam.com/jobs using reference code UAFMN.

Click on the ‘apply’ button and follow the instructions to upload a CV and cover letter, and complete the application

and equal opportunities monitoring form.

The closing date for applications is Wednesday 2nd January at noon.