Appraisals / Key Result Area Planning for the Team

One of the most dreaded site for me as an early Executive Housekeeper was looking at my Human Resource Manager walk into my office with a pile of Appraisal forms.

After the dust settled on the initial apprehension, many a questions used to arise in my mind –

a) How do I judge the authenticity of the targets set by my predecessor?b) On what grounds do I set the Targets for the next year?c) How do I quantify the output for the last year and the coming year?d) How do I prove the efficiency of one team mate over the other?e) What are the immediate and long term training needs for a team member?f) Would my successor be able to understand the grounds on which I have planned

the growth for my team?

Although an annual routine, I could understand what it meant for my team as I myself used to be very anxious over my own appraisal. A good appraisal system where in I was constructively criticized as well as appreciated on measureable grounds could keep me motivated for the entire year and revitalize my faith in “Good work never goes unnoticed”.

Appraisal was the time of the year when a person was judged for the entire session and all the efforts put in by him/ her were recorded, mapping his growth plan and benefits. This meant aggression from the team members too as whatever discussed and agreed to would be the benchmark.

I was always on the lookout for a fair means of judging and analyzing the year, which would be mutually agreeable for not just the appaisee and the appraiser, but also for the entire team. As housekeeping usually has the maximum number of team mates in a hotel it makes it even more necessary to have an absolutely fair and justified modus operands for the appraising. This led to the origin of the early draft of Kazzam – A comprehensive housekeeping software solution.

Kazzam can not only record the daily audit for the team members but also plan the growth sheet with training needs. It assists the Housekeeper in the Herculean task of setting KRAs for individuals, as per the actual performance, and have quantifiable targets set for the coming year. A tool wherein the Housekeeper can track individual performances on soft skills and formulate corrective action on a daily basis, with the consent of the team member, making the appraisal system a very healthy exercise.

As Kazzam can also assist in highlighting the training inputs required for individual team members, it ensures mandatory training is imparted to members who are in actual need of the particular training. By analyzing growth sheets the Housekeeper can now judge whether or not the training imparted has shown results or there is further intensified input required.

Making appraisal an even healthier event.

Manish JainDirectorKazzammanish@kazzam.in