Aprend internet

$SUHQGHQGR�,QWHUQHW

XWLOL]DQGR 1HWVFDSH � YHUVmR ��

$XWRUD�

'DQLHOD 5HJLQD %DUEHWWL9HUVmR� � � )HYHUHLUR��

� RI � ��

$SUHQGHQGR ,QWHUQHW KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��LQLFLR�KWPO

2EMHWLYR

(VWH FXUVR WHP FRPR REMHWLYR SDVVDU XPD YLVmR JHUDO GD UHGH ,QWHUQHW� FRQWDU XP SRXFRFRPR IRL FULDGD� H[SOLFDU GHWDOKDGDPHQWH XP EURZVHU GH QDYHJDomR� GHPRQVWUDU DOJXQVVHUYLoRV H UHFXUVRV GLVSRQtYHLV� HQVLQDU R DOXQR D XWLOL]DU R FRUUHLR HOHWU{QLFR DWUDYpV GR

1HWVFDSH�

2 TXH p D ,QWHUQHW "

+LVWyULFR GD ,QWHUQHW

7HUPRV 8WLOL]DGRV QD ,QWHUQHW

2 TXH p ::: "

&RPR XVDU R QDYHJDGRU

6HUYLFRV GD ,QWHUQHW

%XVFD GH LQIRUPDo}HV

&RPXQLFDomR

/LQNV ,QWHUHVVDQWHV

�

� RI � ��

$SUHQGHQGR ,QWHUQHW � 2EMHWLYR KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��REMHWLYR�KWPO

2�TXH�p�D�,QWHUQHW�"

$ PHOKRU IRUPD GH HQWHQGHU D ,QWHUQHW p SHQVDU QHOD QmR FRPR XPD UHGH GHFRPSXWDGRUHV� PDV FRPR XPD 5HGH GH UHGHV� 6HQGR DVVLP� D ,QWHUQHW QmR WHP XP GRQRRX XPD HPSUHVD HQFDUUHJDGD GH DGPLQLVWUi�OD� &DGD UHGH LQGLYLGXDO FRQHFWDGD j ,QWHUQHWSRGH VHU DGPLQLVWUDGD SRU XPD HQWLGDGH JRYHUQDPHQWDO� XPD HPSUHVD RX XPD LQVWLWXLomRHGXFDFLRQDO� 0DV� D ,QWHUQHW� FRPR XP WRGR� QmR WHP XP SRGHU FHQWUDO�

0XLWRV UHIHUHP�VH j ,QWHUQHW FRPR D VXSHUDXWR�HVWUDGD GH GDGRV� D VXSHULQIRYLD H RXWUDVFRPSDUDo}HV FRP XPD HVWUDGD� 1D YHUGDGH� XPD UHSUHVHQWDomR PDLV SUHFLVD QmR VHULD

XPD HVWUDGD� PDV WRGR XP FRPSOH[R YLiULR� IRUPDGR SRU JUDQGHV DXWR�HVWUDGDV� HVWUDGDVVHFXQGiULDV� YLFLQDLV� H DVVLP VXFHVVLYDPHQWH� SDVVDQGR SRU DYHQLGDV DWp FKHJDU jV UXDVRQGH ILFDP QRVVDV FDVDV� 1RV FUX]DPHQWRV GHVVH FRPSOH[R YLiULR H[LVWHP URWDWyULDV TXHSHUPLWHP TXH R WUiIHJR HVFROKD XPD HQWUH YiULDV GLUHo}HV SRVVtYHLV� 1D ,QWHUQHW� HVVHVFUX]DPHQWRV FRQWrP FRPSXWDGRUHV� GHQRPLQDGRV URWHDGRUHV� FDSD]HV GH GLUHFLRQDU RWUiIHJR SDUD DV GLIHUHQWHV URWDV GLVSRQtYHLV SRLV FRQWrP LQIRUPDo}HV� FRQVWDQWHPHQWHDWXDOL]DGDV� TXH OKHV SHUPLWHP GHFLGLU HP TXH GLUHomR GHYHP HQYLDU R WUiIHJR D FDGDLQVWDQWH�

&RPR D ,QWHUQHW p XPD FRPSOH[D PDOKD GH FRPSXWDGRUHV LQWHUOLJDGRV� VHPSUH H[LVWH XPFDPLQKR DOWHUQDWLYR SDUD R WUiIHJR� DLQGD TXH VHMD PDLV ORQJR� 6H YRFr SUHWHQGH DFHVVDUXP FRPSXWDGRU QR -DSmR� SRU H[HPSOR� QmR p QHFHVViULR ID]HU XP LQWHUXUEDQRLQWHUQDFLRQDO� %DVWD FRQHFWDU�VH D XP FRPSXWDGRU OLJDGR j ,QWHUQHW QD VXD FLGDGH� (VVHFRPSXWDGRU ORFDO HVWi FRQHFWDGR D XPD PiTXLQD HP RXWUR (VWDGR �RX SDtV� H DVVLP SRUGLDQWH� WUDoDQGR XPD URWD DWp FKHJDU DR GHVWLQR� 6mR PiTXLQDV GH DOWD FDSDFLGDGH� FRPJUDQGH SRGHU GH SURFHVVDPHQWR H FRQH[}HV YHOR]HV� FRQKHFLGDV FRPR VHUYLGRUHV�FRQWURODGDV SRU XQLYHUVLGDGHV� HPSUHVDV H yUJmRV GR JRYHUQR�

(VVD IRUPD GH IXQFLRQDPHQWR JDUDQWH XP FXVWR EDL[R GH FRQH[mR� 9RFr Vy SUHFLVD SDJDUD OLJDomR ORFDO DWp R VHX IRUQHFHGRU GH DFHVVR� (VVD HPSUHVD �RX LQVWLWXLomR� FREUD WD[DPHQVDO GH FDGD XVXiULR SDUD FREULU� HQWUH RXWURV� RV FXVWRV GD FRQH[mR FRP D UHGH�0HVPR DVVLP� YRFr SDJD R PHVPR SUHoR VH HQYLDU XPD PHQVDJHP SDUD R -DSmR RX SDUDVHX YL]LQKR�

$ ,QWHUQHW FUHVFH PDLV UDSLGDPHQWH GR TXH TXDOTXHU RXWUR PHLR GH FRPXQLFDomR MiLQYHQWDGR� 1LQJXpP VDEH DR FHUWR TXDQWDV SHVVRDV ID]HP SDUWH GHOD� $V HVWLPDWLYDVYDULDP GH �� D �� PLOK}HV GH XVXiULRV� R TXH� GH TXDOTXHU IRUPD� p XP Q~PHUR LPHQVRSDUD XP VLVWHPD TXH Vy VH DEULX DR JUDQGH S~EOLFR Ki PHQRV GH WUrV DQRV� e XPD JUDQGHWHLD� TXH LQWHJUD PiTXLQDV GH WRGRV RV WLSRV H WDPDQKRV� 1HOD� R PLFUR WHP VHX SRGHUPXOWLSOLFDGR PLOKDUHV GH YH]HV� (QTXDQWR R FRPSXWDGRU LVRODGR VH OLPLWD D DFHVVDU DVLQIRUPDo}HV JUDYDGDV QR VHX GLVFR UtJLGR� R PLFUR FRQHFWDGR j UHGH SHOR WHOHIRQH WHP RPXQGR DR VHX DOFDQFH�

2 TXH ID] D ,QWHUQHW WmR SRGHURVD DVVLP p XPD HVSpFLH GH HVSHUDQWR GD LQIRUPiWLFD TXHDWHQGH SHODV VLJODV 7&3�,3 �3URWRFROR GH &RQWUROH GH 7UDQVIHUrQFLD�3URWRFROR ,QWHUQHW��7RGRV RV FRPSXWDGRUHV TXH HQWHQGHP HVVD OtQJXD VmR FDSD]HV GH WURFDU LQIRUPDo}HV

HQWUH VL�

� RI � ��

$SUHQGHQGR ,QWHUQHW � 2 TXH p D ,QWHUQHW " KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��RTXHHK�KWPO

�

� RI � ��

$SUHQGHQGR ,QWHUQHW � 2 TXH p D ,QWHUQHW " KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��RTXHHK�KWPO

+LVWyULFR�GD�,QWHUQHW�

0XLWRV TXHUHP VDEHU TXHP p R �GRQR� GD ,QWHUQHW RX TXHP DGPLQLVWUD RV PLOKDUHV GHFRPSXWDGRUHV H OLQKDV TXH D ID]HP IXQFLRQDU� 3DUD HQFRQWUDU D UHVSRVWD� YDPRV YROWDU XPSRXFR QR WHPSR� 1RV DQRV �� TXDQGR D *XHUUD )ULD SDLUDYD QR DU� JUDQGHV FRPSXWDGRUHVHVSDOKDGRV SHORV (VWDGRV 8QLGRV DUPD]HQDYDP LQIRUPDo}HV PLOLWDUHV HVWUDWpJLFDV HPIXQomR GR SHULJR GH XP DWDTXH QXFOHDU VRYLpWLFR� 6XUJLX DVVLP D LGpLD GH LQWHUFRQHFWDU RVYiULRV FHQWURV GH FRPSXWDomR GH PRGR TXH R VLVWHPD GH LQIRUPDo}HV QRUWH�DPHULFDQRFRQWLQXDVVH IXQFLRQDQGR� PHVPR TXH XP GHVVHV FHQWURV� RX D LQWHUFRQH[mR HQWUH GRLVGHOHV� IRVVH GHVWUXtGR�

2 'HSDUWDPHQWR GH 'HIHVD� DWUDYpV GD $53$ �$GYDQFHG 5HVHDUFK 3URMHFWV $JHQF\��PDQGRX SHVTXLVDU TXDO VHULD D IRUPD PDLV VHJXUD H IOH[tYHO GH LQWHUFRQHFWDU HVVHVFRPSXWDGRUHV� &KHJRX�VH D XP HVTXHPD FKDPDGR FKDYHDPHQWR GH SDFRWHV� &RP EDVHQLVVR� HP �� IRL FULDGD D VHPHQWH GR TXH YLULD D VHU D ,QWHUQHW� $ *XHUUD )ULD DFDERX�PDV D KHUDQoD GDTXHOHV GLDV UHQGHX EDVWDQWH� 2 TXH YLULD D VHU D ,QWHUQHW WRUQRX�VH XPDUHGH YROWDGD SULQFLSDOPHQWH SDUD D SHVTXLVD FLHQWtILFD� $WUDYpV GD 1DWLRQDO 6FLHQFH)RXQGDWLRQ� R JRYHUQR QRUWH�DPHULFDQR LQYHVWLX QD FULDomR GH EDFNERQHV �UHGHV FDSD]HVGH OLGDU FRP JUDQGHV YROXPHV GH GDGRV�� DRV TXDLV VmR FRQHFWDGDV UHGHV PHQRUHV H TXHJHURX R SULQFtSLR GHVVD JUDQGH UHGH PXQGLDO�

1R %UDVLO� DV XQLYHUVLGDGHV HVWmR OLJDGDV QD UHGH GH FRPSXWDGRUHV PXQGLDO GHVGH ��

1HVVH DQR� KDYLDP FRQH[}HV FRP D %LWQHW� XPD UHGH VHPHOKDQWH j ,QWHUQHW� HP YiULDVLQVWLWXLo}HV� FRPR DV XQLYHUVLGDGHV IHGHUDLV GR 5LR *UDQGH GR 6XO H GR 5LR GH -DQHLUR� 2VVHUYLoRV GLVSRQtYHLV UHVWULQJLDP�VH D FRUUHLR HOHWU{QLFR H WUDQVIHUrQFLD GH DUTXLYRV�6RPHQWH HP �� D )DSHVS �)XQGDomR GH $PSDUR j 3HVTXLVD GH 6mR 3DXOR� FRQHFWRX�VHFRP D ,QWHUQHW� 1R PHVPR DQR� IRL FULDGD D 513 �5HGH 1DFLRQDO GH 3HVTXLVD�� XPDLQLFLDWLYD GR 0LQLVWpULR GD &LrQFLD H 7HFQRORJLD�

)LQDQFLDGD SHOR &RQVHOKR 1DFLRQDO GH 'HVHQYROYLPHQWR &LHQWtILFR H 7HFQROyJLFR�&13T�� D 513 LQWHUOLJRX LQLFLDOPHQWH RQ]H (VWDGRV EUDVLOHLURV� $WXDOPHQWH� �� (VWDGRVEUDVLOHLURV SRVVXHP SRQWRV GH SUHVHQoD QD ,QWHUQHW�

$ SDUWLU GH DEULO GH �� R 0LQLVWpULR GDV &RPXQLFDo}HV H R 0LQLVWpULR GD &LrQFLD H

7HFQRORJLD GHFLGLUDP ODQoDU XP HVIRUoR FRPXP GH LPSODQWDomR GH XPD UHGH LQWHJUDGDHQWUH LQVWLWXLo}HV DFDGrPLFDV H FRPHUFLDLV� 'HVGH HQWmR YiULRV IRUQHFHGRUHV GH DFHVVR HVHUYLoRV SULYDGRV FRPHoDUDP D RSHUDU QR %UDVLO�

�

� RI � ��

$SUHQGHQGR ,QWHUQHW � +LVWyULFR KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��KLVWRULFR�KWPO

7HUPRV�8WLOL]DGRV�QD�,QWHUQHW

$SOLFDomR

3URJUDPD TXH ID] XVR GH VHUYLoRV GH UHGH WDLV FRPR WUDQVIHUrQFLD GH DUTXLYRV� ORJLQUHPRWR H FRUUHLR HOHWU{QLFR�

%DFNERQH

(VWUXWXUD GH QtYHO PDLV DOWR HP XPD UHGH FRPSRVWD SRU YiULDV VXE�UHGHV� (PSRUWXJXrV� HVSLQKD GRUVDO�

%RRNPDUN

/LVWD GRV HQGHUHoRV SUHGLOHWRV QD :HE�

%URZVHU

e XP VRIWZDUH TXH GLVSRQLELOL]D D QDYHJDomR QRV VLWHV GD ,QWHUQHW�

&RUUHLR (OHWU{QLFR

e XP XWLOLWiULR TXH SHUPLWH WURFD GH PHQVDJHQV HQWUH SHVVRDV TXH HVWmR OLJDGD QDUHGH� $V PHQVDJHQV VmR WURFDGDV HQWUH GRLV RX PDLV XVXiULRV RX DLQGD HQWUH JUXSRVGH XVXiULRV RUJDQL]DGRV HP OLVWDV GH GLVFXVVmR�

'RPtQLR

e XPD SDUWH GD KLHUDUTXLD GH QRPHV GH JUXSRV RX KRVWV GD ,QWHUQHW� TXH SHUPLWHLGHQWLILFDU DV LQVWLWXLo}HV RX FRQMXQWR GH LQVWLWXLo}HV QD UHGH� 6LQWDWLFDPHQWH� XPQRPH GH GRPtQLR GD ,QWHUQHW FRQVLVWH GH XPD VHTXrQFLD GH QRPHV VHSDUDGRV SRUSRQWR� SRU H[HPSOR� �XQLFDPS�EU��

'RPtQLR 3~EOLFR

3URJUDPD GLVSRQtYHO SXEOLFDPHQWH� VHJXQGR FRQGLo}HV HVWDEHOHFLGDV SHORV DXWRUHV�VHP FXVWR GH OLFHQFLDPHQWR SDUD XVR� (P JHUDO� R VRIWZDUH p XWLOL]iYHO VHP FXVWRVSDUD ILQV HVWULWDPHQWH HGXFDFLRQDLV� H QmR WHP JDUDQWLD GH PDQXWHQomR RX

DWXDOL]DomR� 8P GRV JUDQGHV WUXQIRV GD ,QWHUQHW p D TXDQWLGDGH SUDWLFDPHQWHLQHVJRWiYHO GH VRIWZDUH GH GRPtQLR S~EOLFR� FRP H[FHOHQWH TXDOLGDGH TXH FLUFXODSHOD UHGH�

'RZQORDG

e R SURFHVVR GH WUDQVIHULU XPD FySLD GH XP DUTXLYR GH XP FRPSXWDGRU UHPRWR SDUDRXWUR FRPSXWDGRU DWUDYpV GD UHGH� 2 DUTXLYR UHFHELGR p JUDYDGR HP GLVFR QRFRPSXWDGRU ORFDO�

)73 �)LOH 7UDQVIHU 3URWRFRO�

3URWRFROR GH 7UDQVIHUrQFLD GH $UTXLYRV� e XP VHUYLoR TXH SRVVLELOLWD D FySLD GHDUTXLYRV GH XP VHUYLGRU SDUD VHX PLFUR H YLFH�YHUVD�

+LSHUWH[WR

7H[WR TXH SRVVXL OLJDo}HV D RXWURV WH[WRV� LPDJHQV H DSOLFDo}HV�

+RVW

� RI � ��

$SUHQGHQGR ,QWHUQHW � 7HUPRV 8WLOL]DGRV QD ,QWHUQHW KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��WHUPRV�KWPO

&RPSXWDGRU OLJDGR j ,QWHUQHW�

+70/

$FU{QLPR GH +\SHUWH[W 0DUNXS /DQJXDJH p D OLQJXDJHP SDGUmR SDUD HVFUHYHUSiJLQDV GH GRFXPHQWRV :HE �:::�� e IiFLO GH DSUHQGHU H XVDU� H SRVVLELOLWDSUHSDUDU GRFXPHQWRV FRP JUiILFRV H OLQNV SDUD RXWURV GRFXPHQWRV SDUDYLVXDOL]DomR HP VLVWHPDV TXH XWLOL]DP :HE�

,5& �,QWHUQHW 5HOD\ &KDW�

e XP VRIWZDUH TXH SHUPLWH DR XVXiULR FRQYHUVDU FRP RXWUDV SHVVRDV HP TXDOTXHUOXJDU GR PXQGR HP WHPSR UHDO�

/LQN

(OR GH OLJDomR HQWUH SiJLQDV GD :HE XWLOL]DGR QRV KLSHUWH[WRV�

0DLOLQJ OLVWV �OLVWDV GH GLVFXVVmR�

/LVWDV TXH HQJOREDP GHWHUPLQDGRV WHPDV HVSHFtILFRV� jV TXDLV YRFr SRGH VH �MXQWDU�H UHFHEHU� YLD H�PDLO� PHQVDJHQV VREUH HVVHV DVVXQWRV�

1DYHJDomR

$WR GH FRQHFWDU�VH D GLIHUHQWHV FRPSXWDGRUHV GD UHGH GLVWULEXtGRV SHOR PXQGR�XVDQGR DV IDFLOLGDGHV SURYLGDV SRU IHUUDPHQWDV FRPR EURZVHUV :HE�

7HOQHW

$FHVVR UHPRWR� RX VHMD� p XPD FRQH[mR HQWUH VHX PLFUR H XP VHUYLGRU OLJDGR jUHGH� )XQFLRQD H[FOXVLYDPHQWH SRU WHFODGR� VHP JUiILFRV�

8VHQHW

$ 8VHQHW p GLYLGLGD HP YiULDV SDUWHV FKDPDGDV QHZVJURXS� e FRPR XP PXUDO RQGHYRFp GLYXOJD XPD PHQVDJHP TXH p UHSDVVDGD SDUD RXWUDV PiTXLQDV QR PXQGR WRGR�(VWD LQIRUPDomR ILFD GLVSRQtYHO SRU XP GHWHUPLQDGR WHPSR VHQGR TXH SDUDDFHVVi�OD R XVXiULR GHYHUi DFHVVDU R QHZVJURXS HP TXH D PHQVDJHP IRL SRVWDGD�

:::

2 ::: p UHSRQViYHO SHOR JUDQGH �ERRP� GD ,QWHUQHW� 1HOH RV GRFXPHQWRV VHLQWHUOLJDP FRP RXWURV GRFXPHQWRV QD IRUPD GH KLSHUWH[WR DSUHVHQWDQGR DWUDYpV GHEURZVHUV FRPR R 1HWVFDSH RX R ,QWHUQHW ([SORUHU� LQIRUPDo}HV QD IRUPD GH WH[WRV�LPDJHQV� YLGHRV H VRQV�

�

� RI � ��

$SUHQGHQGR ,QWHUQHW � 7HUPRV 8WLOL]DGRV QD ,QWHUQHW KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��WHUPRV�KWPO

2�TXH�p�:::�"

$ :HE �:RUOG :LGH :HE RX :::� p D SDUWH PXOWLPtGLD GD ,QWHUQHW� $V SiJLQDV SRGHPWHU IRWRV� DQLPDo}HV� WUHFKRV GH YtGHR H VRQV� e D UHJLmR PDLV IiFLO GH XVDU GH WRGD D UHGH�2 ~QLFR SURJUDPD TXH YRFr SUHFLVD p R QDYHJDGRU� R PHVPR TXH YRFr HVWi XWLOL]DQGR SDUDYLVXDOL]DU HVVD SiJLQD�

e IRUPDGD SRU PLOK}HV GH OXJDUHV FKDPDGRV VLWHV� ([LVWHP VLWHV GH XQLYHUVLGDGHV�HPSUHVDV� yUJmRV GR JRYHUQR H DWp VLWHV PDQWLGRV SRU DSHQDV XPD SHVVRD�

$V LQIRUPDo}HV HVWmR RUJDQL]DGDV QD IRUPD GH SiJLQDV OLJDGDV HQWUH VL� 4XDQGR YRFrDFHVVD XP VLWH� QRUPDOPHQWH HQWUD SHOD SRUWD GD IUHQWH� RQGH H[LVWH XPD PHQVDJHP GHERDV YLQGDV H XPD HVSpFLH GH tQGLFH SDUD DV GHPDLV SiJLQDV� (VVD HQWUDGD VH FKDPD SiJLQDSULQFLSDO RX KRPH SDJH�

$V OLJDo}HV HQWUH DV SiJLQDV� FRQKHFLGDV FRPR KLSHUOLQNV RX OLJDo}HV GH KLSHUWH[WR� QmRRFRUUHP DSHQDV GHQWUR GH XP VLWH� (ODV SRGHP OLJDU LQIRUPDo}HV DUPD]HQDGDV HPFRPSXWDGRUHV� HPSUHVDV RX PHVPR FRQWLQHQWHV GLIHUHQWHV� 1D :HE� p SRVVtYHO TXH XPDSiJLQD IDoD UHIHUrQFLD D SUDWLFDPHQWH TXDOTXHU GRFXPHQWR GLVSRQtYHO QD ,QWHUQHW�

2 TXH ID] HVVD PDOKD GH LQIRUPDo}HV IXQFLRQDU p XP VLVWHPD GH HQGHUHoDPHQWR TXHSHUPLWH D FDGD SiJLQD WHU D VXD SUySULD LGHQWLILFDomR� $VVLP� GHVGH TXH R XVXiULR VDLED R

HQGHUHoR FRUUHWR� p SRVVtYHO DFHVVDU TXDOTXHU DUTXLYR GD UHGH�

(VVH VLVWHPD GH HQGHUHoRV HVSHFtILFR p WDPEpP FKDPDGR GH 85/ �8QLIRUP 5HVRXUFH/RFDWRU� ORFDOL]DGRU XQLIRUPH GH UHFXUVRV�� &RP HOH� p SRVVtYHO ORFDOL]DU TXDOTXHU

LQIRUPDomR QD ,QWHUQHW� 7HQGR HP PmR R HQGHUHoR� FRPR KWWS��ZZZ�XQLFDPS�EU� YRFrSRGHUi XWLOL]i�OR QR QDYHJDGRU H VHU WUDQVSRUWDGR DWp R GHVWLQR�

2 HQGHUHoR GD SiJLQD TXH YRFr HVWi OHQGR� SRU H[HPSOR� p

KWWS��ZZZ�JDFOL�XQLFDPS�EU�FXUVRV�QDYHJ��ZZZ�KWPO� &DGD SDUWH GR HQGHUHoRVLJQLILFD R VHJXLQWH�

KWWS��

e R PpWRGR SHOR TXDO D LQIRUPDomR GHYH VHU EXVFDGD� 1R FDVR� KWWS�� p R PpWRGRXWLOL]DGR SDUD EXVFDU SiJLQDV QD :HE� 9RFr WDPEpP YDL HQFRQWUDU RXWUDV IRUPDV� FRPRIWS�� SDUD HQWUDU HP VHUYLGRUHV GH )73�� PDLOWR� �SDUD HQYLDU PHQVDJHQV�� QHZV� �SDUDDFHVVDU JUXSRV GH GLVFXVVmR�� HQWUH RXWURV�

ZZZ�JDFOL�XQLFDPS�EUe R QRPH GR FRPSXWDGRU RQGH D LQIRUPDomR HVWi DUPD]HQDGD� WDPEpP FKDPDGR GHVHUYLGRU RX VLWH� 3HOR QRPH GR FRPSXWDGRU YRFr SRGH DQWHFLSDU TXH WLSR GH LQIRUPDomR

LUi HQFRQWUDU� 2V TXH FRPHoDP FRP ZZZ VmR VHUYLGRUHV GH :HE H FRQWpP SULQFLSDOPHQWH

SiJLQDV GH KLSHUWH[WR� 4XDQGR R QRPH GR VHUYLGRU FRPHoD FRP IWS WUDWD�VH GH XP OXJDURQGH p SHUPLWLGR FRSLDU DUTXLYRV� 1HVVH FDVR� YRFr HVWDUi QDYHJDQGR HQWUH RV GLUHWyULRVGHVVH FRPSXWDGRU H SRGHUi FRSLDU XP SURJUDPD LPHGLDWDPHQWH SDUD R VHX PLFUR�

�FXUVRV�QDYHJ��

� RI � ��

$SUHQGHQGR ,QWHUQHW � 2 TXH p ::: " KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��ZZZ�KWPO

e R GLUHWyULR RQGH HVWi R DUTXLYR� ([DWDPHQWH FRPR QR VHX FRPSXWDGRU� D LQIRUPDomR QD,QWHUQHW HVWi RUJDQL]DGD HP GLUHWyULRV GHQWUR GRV VHUYLGRUHV�

ZZZ�KWPO

e R QRPH GR DUTXLYR TXH VHUi WUDQVSRUWDGR SDUD R VHX QDYHJDGRU� 9RFr GHYH SUHVWDUDWHQomR VH R QRPH GR DUTXLYR �H GRV GLUHWyULRV� HVWmR HVFULWRV HP PDL~VFXODV RXPLQ~VFXODV� 1D PDLRU SDUWH GRV VHUYLGRUHV ,QWHUQHW� HVVD GLIHUHQoD p LPSRUWDQWH� 1RH[HPSOR DFLPD� VH YRFr GLJLWDVVH R QRPH GR DUTXLYR FRPR:::�+70/ RX PHVPR

:ZZ�+WPO� D SiJLQD QmR VHULD HQFRQWUDGD� 2XWUR GHWDOKH p D WHUPLQDomR GR QRPH GR

DUTXLYR �KWPO� (OD LQGLFD R WLSR GR GRFXPHQWR� 1R FDVR� KWPO VmR SiJLQDV GD :HE� 9RFr

WDPEpP YDL HQFRQWUDU GRFXPHQWRV KLSHUWH[WR FRP D H[WHQVmR KWP� 2XWURV WLSRV GHDUTXLYRV GLVSRQtYHLV QD ,QWHUQHW VmR� W[W �GRFXPHQWRV FRPXQV GH WH[WRV�� H[H�SURJUDPDV�� ]LS RX J] �FRPSDFWDGRV�� DX� DLII� UDP H ZDY �VRP� H DLQGD PRY H DYL�YtGHR��

�

� RI � ��

$SUHQGHQGR ,QWHUQHW � 2 TXH p ::: " KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��ZZZ�KWPO

&RPR�XVDU�R�QDYHJDGRU

2 QDYHJDGRU p R SULQFLSDO SURJUDPD SDUD DFHVVDU D ,QWHUQHW� &RP HOH� YRFr SRGH YLVLWDUHQGHUHoRV QD UHGH� FRSLDU SURJUDPDV H WURFDU PHQVDJHQV DWUDYpV GR FRUUHLR HOHWU{QLFR�

7HOD GR QDYHJDGRU

5HFXUVRV DYDQoDGRV

�

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDGRU KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ�KWPO

7HOD�GR�QDYHJDGRU

%DUUD GH ERW}HV

%DUUD GH VWDWXV� EDUUD GH SURJUHVVR H FDPSR QHWVLWH

%DUUD SHUVRQDOL]DGD

ºFRQHV

0HQX IOXWXDQWH

,WHQV GH PHQX

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDGRU �7HOD GR QDYHJDGRU� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

%DUUD�GH�ERW}HV

$ EDUUD GH ERW}HV GR 1HWVFDSH FRQWpP FRPDQGRV FRPR� YROWDU SDUD D SiJLQD DQWHULRU�UHFDUUHJDU H LPSULPLU� (OD SRGH DSDUHFHU GH WUrV IRUPDV� VRPHQWH WH[WR� WH[WR H LPDJHP HVRPHQWH LPDJHP�

2 XVXiULR SRGH HVFROKHU R WLSR GH EDUUD GH ERW}HV FRP R VHJXLQWH SURFLGLPHQWR�

�� (VFROKD QR PHQX (GLW D RSomR 3UHIHUHQFHV�

�� &OLTXH HP $SSHDUDQFH

�� 1R FDPSR 6KRZ WRROEDUV DV VHOHFLRQH XPD GDV RSo}HV� 3LFWXUHV DQG 7H[W� 3LFWXUHV

2QO\ RX 7H[W 2QO\�

�� &OLTXH 2.�

2V ERW}HV WHP DV VHJXLQWHV IXQo}HV�

%DFN� YROWD SDUD D SiJLQD DQWHULRU Mi YLVLWDGD�

)RUZDUG� DYDQoD SDUD D SiJLQD VHJXLQWH Mi YLVLWDGD�

5HORDG� UHFDUUHJD D SiJLQD DWXDO�

+RPH� R QDYHJDGRU LUi LQLFLDU FRP XPD SiJLQD GHILQLGD SHOR XVXiULR� $R FOLFDUQHVVH tFRQH YRFr VHUi OHYDGR SDUD HVVD SiJLQD�

6HDUFK� YDL SDUD XPD SiJLQD QR VLWH GD 1HWVFDSH RQGH p GLVSRQLELOL]DGR XPFDWiORJR GH PHFDQLVPRV GH SHVTXLVD GD ,QWHUQHW TXH YRFr SRGHUi XWLOL]DU SDUDORFDOL]DU LQIRUPDo}HV HVSHFtILFDV RX XPD SiJLQD HP HVSHFLDO� SHVTXLVDQGR WtWXORV GHSiJLQDV� FDPSRV GH DVVXQWR� FRQWH~GR GH GRFXPHQWRV RX RXWURV tQGLFHV HFDWiORJRV�

*XLGH� FDWiORJR GH LQIRUPDo}HV PDQWLGR SHOD 1HWVFDSH�

3ULQW� LPSULPH D SiJLQD DWXDO�

6HFXULW\� LQIRUPDo}HV VREUH VHJXUDQoD HP SiJLQDV KWPO�

6WRS� FDQFHOD R FDUUHJDPHQWR GD SiJLQD�

3DUD HVFRQGHU D EDUUD GH ERW}HV H[HFXWH RV VHJXLQWHV SDVVRV�

�� $EUD R LWHP GH PHQX 9LHZ�

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDGRU �7HOD GR QDYHJDGRU � %DUUD GH ERW}HV� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

�� &OLTXH QD RSomR +LGH 1DYLJDWRU 7RROEDU�

3DUD PRVWUDU D EDUUD GH ERW}HV H[HFXWH RV VHJXLQWHV SDVVRV�


�� &OLTXH QD RSomR 6KRZ 1DYLJDWRU 7RROEDU�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDGRU �7HOD GR QDYHJDGRU � %DUUD GH ERW}HV� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

%DUUD�GH�VWDWXV

$ EDUUD GH VWDWXV PRVWUD R SURJUHVVR GR FDUUHJDPHQWR GD SiJLQD� $OJXPDV GDV PHQVDJHQVDSUHVHQWDQGDV SHOD EDUUD GH VWDWXV�

&RQQHFW� &RQWDFWLQJ KRVW� ZZZ�QHWVFDSH�FRP

7HQWDQGR HQFRQWUDU R HQGHUHoR�

&RQQHFW� +RVW ZZZ�QHWVFDSH�FRP FRQWDFWHG� :DLWLQJ IRU UHSO\ ��

2 GHVWLQR Mi IRL ORFDOL]DGR� 2 QDYHJDGRU HVWi SHGLQGR D SiJLQD TXH VHUi PRVWUDGD�

7UDQVIHULQJ GDWD IURP ZZZ�QHWVFDSH�FRP

2V GDGRV HVWmR VHQGR WUDQVIHULGRV GR VHUYLGRU SDUD R FRPSXWDGRU GR XVXiULR�

5HDGLQJ ILOH��

2 DUTXLYR HVWi VHQGR FDUUHJDGR�

� . 5HDG

-i IRUDP FDUUHJDGRV � .E\WHV GR GRFXPHQWR�

�� RI ��.

0RVWUD TXDQWR Mi IRL WUDQVPLWLGR GH FDGD DUTXLYR�

�� RI ��. �DW �� .�VHF� �� VHFV UHPDLQLQJ�

4XDQGR p SRVVtYHO� R SURJUDPD DSUHVHQWD D WD[D GH WUDQVIHUrQFLD �� .�VHF� H RWHPSR TXH UHVWD SDUD WHUPLQDU D WUDQVPLVVmR �� VHFV UHPDLQLQJ��

%DUUD�GH�SURJUHVVR

$OpP GD EDUUD GH VWDWXV� H[LVWH XP FDPSR j HVTXHUGD FKDPDGR EDUUD GH SURJUHVVR� TXHLQGLFD TXDQWR GR GRFXPHQWR Mi IRL FDUUHJDGR�

&DPSR�1HWVLWH

1R FDPSR 1HWVLWH R XVXiULR GHYHUi GLJLWDU R HQGHUHoR GD SiJLQD TXH GHVHMD YLVLWDU�([HPSOR� KWWS��ZZZ�XQLFDPS�EU

4XDQGR R XVXiULR FOLFD VREUH R FDPSR 1HWVLWH� R QRPH GR FDPSR PXGD SDUD *R WR� 3DUD

DFHVVDU XP QRYR OXJDU QD ,QWHUQHW� EDVWD GLJLWDU R HQGHUHoR H WHFODU �HQWHU��

3DUD HVFRQGHU D EDUUD GR FDPSR 1HWVLWH H[HFXWH RV VHJXLQWHV SDVVRV�


� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDG��DWXV� EDUUD GH SURJUHVVR H FDPSR 1HWVLWH� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

�� &OLTXH QD RSomR +LGH /RFDWLRQ 7RROEDU�

3DUD PRVWUDU D EDUUD GR FDPSR 1HWVLWH H[HFXWH RV VHJXLQWHV SDVVRV�


�� &OLTXH QD RSomR 6KRZ /RFDWLRQ 7RROEDU�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDG��DWXV� EDUUD GH SURJUHVVR H FDPSR 1HWVLWH� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

%DUUD�SHUVRQDOL]DGD�

9RFr SRGHUi FULDU DWDOKRV SDUD SiJLQDV GH VXD SUHIHUrQFLD�

3DUD LQFOXLU XPD SiJLQD QD EDUUD SHUVRQDOL]DGD�

&DUUHJDU D SiJLQD TXH GHYHUi VHU LQFOXtGD�

&HUWLILTXH�VH TXH D SiJLQD IRL FDUUHJDGD FRP VXFHVVR�

&OLTXH QR tFRQH ORFDOL]DGR DR ODGR GR FDPSR 1HWVLWH H DUUDVWH FRP R PRXVH DWp D

EDUUD FKDPDGD 3HUVRQDO 7RROEDU�

3DUD DSDJDU XPD SiJLQD LQFOXtGD QHVVD EDUUD� YRFr GHYHUi HGLWDU R DUTXLYR GH %RRNPDUNVTXH VHUi YLVWR PDLV DGLDQWH�

3DUD HVFRQGHU D EDUUD SHUVRQDOL]DGD H[HFXWH RV VHJXLQWHV SDVVRV�


�� &OLTXH QD RSomR +LGH 3HUVRQDO 7RROEDU�

3DUD PRVWUDU D EDUUD SHUVRQDOL]DGD H[HFXWH RV VHJXLQWHV SDVVRV�


�� &OLTXH QD RSomR 6KRZ 3HUVRQDO 7RROEDU�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDGRU �7HOD GR QDYHJDGRU � %DUUD SHUVRQDOL]DGD� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

ºFRQHV�GR�SURJUDPD�

2 tFRQH GR 1HWVFDSH UHFHEH XPD DQLPDomR TXDQGR R FDPSR 1HWVLWH HVWi OLJDGR� 6H RXVXiULR FOLFDU VREUH R tFRQH� VHUi OHYDGR DWp D SiJLQD SULQFLSDO GD 1HWVFDSH�

ºFRQH�GH�WUDQVDomR�VHJXUD�2 LQGLFDGRU GH VHJXUDQoD ORFDOL]DGR DEDL[R GD iUHD GH FRQWH~GR PRVWUD VH XP GRFXPHQWR

HVWi SURWHJLGR �FDGHDGR IHFKDGR FRP IXQGR DPDUHOR� RX GHVSURWHJLGR �FDGHDGR DEHUWRFRP IXQGR FLQ]D�� 1D PDLRU SDUWH GR WHPSR� R FDGHDGR HVWi DEHUWR LQGLFDQGR TXH RXVXiULR QmR HVWi DFHVVDQGR XP VHUYLGRU TXH RIHUHFH VHJXUDQoD�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDGRU �7HOD GR QDYHJDGRU � ºFRQHV� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

0HQX�IOXWXDQWH

1DV YHUV}HV SDUD RV VLVWHPDV RSHUDFLRQDLV :LQGRZV H 8QL[� DR FOLFDU FRP R ERWmR GLUHLWRGR PRXVH VREUH D MDQHOD GR QDYHJDGRU� VHUi DFLRQDGR XP PHQX IOXWXDQWH �SRS�XS��

2V LWHQV GR PHQX SRS�XS WHP RV VHJXLQWHV VLJQLILFDGRV�

4XDQGR FOLFDGR VREUH XPD iUHD TXDOTXHU GD SiJLQD


)RUZDUG� DYDQoD SDUD D SUy[LPD SiJLQD Mi YLVLWDGD�



9LHZ 6RXUFH� PRVWUD R DUTXLYR IRQWH GD SiJLQD RQGH HVWmR RV FyGLJRV +70/XWLOL]DGRV QD FULDomR GR GRFXPHQWR�

9LHZ ,QIR� LQIRUPD D HVWUXWXUD H D FRPSRVLomR GR GRFXPHQWR DWXDO LQFOXLQGR RWtWXOR� R HQGHUHoR� D GDWD GD ~OWLPD PRGLILFDomR� R VWDWXV GH VHJXUDQoD GHQWUH RXWUDVLQIRUPDo}HV�

6HW $V :DOOSDSHU� VDOYD D LPDJHP FRPR SDSHO GH SDUHGH GR :LQGRZV�

$GG %RRNPDUN� DGLFLRQD R HQGHUHoR GD SiJLQD TXH YRFr HVWi YLVLWDQGR QD VXD OLVWDGH HQGHUHoRV SUHGLOHWRV�

&UHDWH 6KRUWFXW� FULD XP tFRQH GH DWDOKR� QD iUHD GH WUDEDOKR GR :LQGRZV� SDUD DSiJLQD DWXDO�

6HQG 3DJH� HQYLD R HQGHUHoR GD SiJLQD YLD FRUUHLR HOHWU{QLFR �1HWVFDSH 0HVVHQJHU0DLOER[��

6DYH %DFNJURXQG $V� VDOYD D LPDJHP GR IXQGR GD SiJLQD QR FRPSXWDGRU GRXVXiULR�

4XDQGR FOLFDGR VREUH XP OLQN

2SHQ LQ 1HZ :LQGRZ� DEUH D SiJLQD HVSHFLILFDGD SHOR OLQN HP XPD QRYD MDQHOD�

2SHQ /LQN LQ &RPSRVHU� DEUH D SiJLQD HVSHFLILFDGD SHOR OLQN QR HGLWRU GH SiJLQDVKWPO � 1HWVFDSH &RPSRVHU�


� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDGRU �7HOD GR QDYHJDGRU � 0HQX IOXWXDQWH� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO




9LHZ 6RXUFH� PRVWUD R DUTXLYR IRQWH GD SiJLQD RQGH HVWmR RV FyGLJRV +70/

XWLOL]DGRV QD FULDomR GR GRFXPHQWR�



&UHDWH 6KRUWFXW� FULD XP tFRQH GH DWDOKR� QD iUHD GH WUDEDOKR GR :LQGRZV� SDUD D

SiJLQD DWXDO�

6HQG 3DJH� HQYLD R HQGHUHoR GD SiJLQD YLD FRUUHLR HOHWU{QLFR �1HWVFDSH 0DLO��

6DYH /LQN $V� VDOYD D SiJLQD LQGLFDGD SHOR OLQN QR FRPSXWDGRU GR XVXiULR� (VWDRSHUDomR FRSLD DSHQDV R WH[WR GD SiJLQD H DV UHIHUrQFLDV� $V LPDJHQV QmR VHUmRFRSLDGDV DXWRPDWLFDPHQWH� 3DUD FRSLDU XPD SiJLQD FRPSOHWD p SUHFLVR YLVLWDU DSiJLQD H VDOYDU DV LPDJHQV LQGLYLGXDOPHQWH RX XWLOL]DU DV YHUV}HV GR GLUHWyULR GHFDFKH�

&RS\ /LQN /RFDWLRQ� FRSLD R HQGHUHoR HVSHFLILFDGR SHOR OLQN�

4XDQGR FOLFDGR VREUH XPD LPDJHP TXH WDPEpP p XP OLQN

2SHQ LQ 1HZ :LQGRZ� DEUH D SiJLQD HVSHFLILFDGD SHOR OLQN HP XPD QRYD MDQHOD�

2SHQ /LQN LQ &RPSRVHU� DEUH D SiJLQD HVSHFLILFDGD SHOR OLQN QR HGLWRU GH SiJLQDVKWPO � 1HWVFDSH &RPSRVHU�





9LHZ 6RXUFH� PRVWUD R DUTXLYR IRQWH GD SiJLQD RQGH HVWmR RV FyGLJRV +70/XWLOL]DGRV QD FULDomR GR GRFXPHQWR�


� RI � ��


9LHZ ,PDJH� DEUH XPD SiJLQD FRP D LPDJHP�



&UHDWH 6KRUWFXW� FULD XP tFRQH GH DWDOKR� QD iUHD GH WUDEDOKR GR :LQGRZV� SDUD DSiJLQD DWXDO�


6DYH /LQN $V� VDOYD D SiJLQD LQGLFDGD SHOR OLQN QR FRPSXWDGRU GR XVXiULR� (VWDRSHUDomR FRSLD DSHQDV R WH[WR GD SiJLQD H DV UHIHUrQFLDV� $V LPDJHQV QmR VHUmRFRSLDGDV DXWRPDWLFDPHQWH� 3DUD FRSLDU XPD SiJLQD FRPSOHWD p SUHFLVR YLVLWDU DSiJLQD H VDOYDU DV LPDJHQV LQGLYLGXDOPHQWH RX XWLOL]DU DV YHUV}HV GR GLUHWyULR GHFDFKH�

6DYH ,PDJH $V� VDOYD D LPDJHP QR FRPSXWDGRU GR XVXiULR�

&RS\ /LQN /RFDWLRQ� FRSLD R HQGHUHoR HVSHFLILFDGR SHOR OLQN�

&RS\ ,PDJH /RFDWLRQ� FRSLD R HQGHUHoR GD LPDJHP�

4XDQGR FOLFDGR VREUH XPD LPDJHP FRPXP





9LHZ 6RXUFH� PRVWUD R DUTXLYR IRQWH GD SiJLQD RQGH HVWmR RV FyGLJRV +70/

XWLOL]DGRV QD FULDomR GR GRFXPHQWR�


9LHZ ,PDJH� DEUH XPD SiJLQD FRP D LPDJHP�



&UHDWH 6KRUWFXW� FULD XP tFRQH GH DWDOKR� QD iUHD GH WUDEDOKR GR :LQGRZV� SDUD D

� RI � ��


SiJLQD DWXDO�


6DYH ,PDJH $V� VDOYD D LPDJHP QR FRPSXWDGRU GR XVXiULR�

&RS\ ,PDJH /RFDWLRQ� FRSLD R HQGHUHoR GD LPDJHP�

4XDQGR FOLFDGR VREUH XPD iUHD GH WH[WR RQGH R XVXiULR SRVVD HVFUHYHU

�:LQGRZV �� RX 17�

8QGR� GHVID] D RSHUDomR DQWHULRU� TXDQGR SRVVtYHO�

&XW� DSDJD H FRSLD R WUHFKR VHOHFLRQDGR�

&RS\� FRSLD R WUHFKR VHOHFLRQDGR�

3DVWH� FROD R WUHFKR FRSLDGR DQWHULRUPHQWH�

'HOHWH� DSDJD R WUHFKR VHOHFLRQDGR�

6HOHFW $OO� VHOHFLRQD WRGR R FRQWH~GR GD iUHD GH WH[WR�

��

� RI � ��


,WHQV�GH�0HQX

$R SRVLFLRQDU R PRXVH HP FDGD SDLQHO GD MDQHOD GR QDYHJDGRU� YRFr SRGHUi XWLOL]DU RPHQX SRS�XS FRPR DWDOKR SDUD RV GLYHUVRV LWHQV GD EDUUD GH PHQXV OLVWDGRV D VHJXLU�

)LOH

1HZ�

1DYLJDWRU :LQGRZ� DEUH XPD QRYD MDQHOD GR 1HWVFDSH %URZVHU� 3RGH�VH

DEULU YiULDV MDQHODV GR QDYHJDGRU SDUD DFHVVDU YiULRV HQGHUHoRV GLIHUHQWHV DRPHVPR WHPSR� $ QRYD MDQHOD SRVVXLUi RV PHVPRV LWHQV GR KLVWyULFR GD MDQHODDQWHULRU H H[LELUi D SiJLQD PDLV DQWLJD GR KLVWyULFR �JHUDOPHQWH D SiJLQDLQLFLDO��

0HVVDJH� DEUH XPD MDQHOD SDUD HQYLDU XPD PHQVDJHP XWLOL]DQGR R 1HWVFDSH0HVVHQJHU 0DLOER[� 9RFr Vy FRQVHJXLUi HQYLDU PHQVDJHQV VH R QDYHJDGRUHVWLYHU GHYLGDPHQWH FRQILJXUDGR SDUD HVVD RSHUDomR�

%ODQN 3DJH� DEUH XPD MDQHOD GR 1HWVFDSH &RPSRVHU TXH SHUPLWH D FULDomRGH SiJLQDV KWPO�

3DJH )URP 7HPSODWH� SHUPLWH TXH R XVXiULR DOWHUH XPD SiJLQD KWPO MiSURQWD XWLOL]DQGR R 1HWVFDSH &RPSRVHU�

3DJH )URP :L]DUG� XPD SiJLQD FRP YtQFXORV TXH R DMXGDUmR D H[SORUDURSRUWXQLGDGHV SDUD D FULDomR H SXEOLFDomR GRV VHXV SUySULRV GRFXPHQWRV QD,QWHUQHW XWLOL]DQGR R VRIWZDUH 1HWVFDSH &RPSRVHU�

2SHQ 3DJH� SHUPLWH TXH R XVXiULR VHOHFLRQH XP DUTXLYR SDUD VHU DEHUWR�

6DYH $V RX 6DYH )UDPH $V� VDOYD D SiJLQD TXH HVWi QD WHOD� (VWD RSomR FRSLDDSHQDV R WH[WR GD SiJLQD H DV UHIHUrQFLDV� $V LPDJHQV QmR VmR FRSLDGDVDXWRPDWLFDPHQWH� 9RFr SRGH VDOYDU D SiJLQD HP IRUPDWR GH WH[WR VLPSOHV RX QRIRUPDWR GH RULJHP �KWPO��

6HQG )UDPH� SHUPLWH HQYLDU XPD PHQVDJHP FRP D SiJLQD DWXDO DQH[DGDDXWRPDWLFDPHQWH� 2 FDPSR GH FRQWH~GR FRQWpP R HQGHUHoR GD SiJLQD H R FDPSRVXEMHFW FRQWpP R WtWXOR GD SiJLQD�

(GLW 3DJH RX (GLW )UDPH� SHUPLWH TXH R XVXiULR DOWHUH D SiJLQD KWPO DWXDOXWLOL]DQGR R 1HWVFDSH &RPSRVHU�

8SORDG )LOH� SHUPLWH HQYLDU XP DUTXLYR SDUD XP VHUYLGRU GH )73� 6y IXQFLRQDTXDQGR R XVXiULR HVWi FRQHFWDGR D XP VHUYLGRU TXH SHUPLWH HVVH WLSR GH RSHUDomR�e QHFHVViULD SHUPLVVmR SDUD JUDYDomR�

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDGRU �7HOD GR QDYHJDGRU � ,WHQV GH PHQX� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

*R 2IIOLQH� SHUPLWH TXH R XVXiULR WUDEDOKH GHVFRQHFWDGR GD UHGH�

3DJH 6HWXS� PRGLILFD GHILQLo}HV GD SiJLQD SDUD LPSUHVVmR� FRPR PDUJHQV�FDEHoDOKRV H URGDSpV�

3ULQW 3UHYLHZ� YLVXDOL]D D SiJLQD D VHU LPSUHVVD QD WHOD�

3ULQW� LPSULPH D iUHD GD SiJLQD 1HWVFDSH DWXDO� 9RFr SRGH VHOHFLRQDU GLYHUVDVFDUDFWHUtVWLFDV GH LPSUHVVmR�

&ORVH� IHFKD D SiJLQD DWXDO� 1R :LQGRZV� VDL GR DSOLFDWLYR 1HWVFDSH TXDQGR YRFrIHFKD D ~OWLPD SiJLQD�

([LW� IHFKD D SiJLQD 1HWVFDSH DWXDO H VDL GR DSOLFDWLYR�

(GLW

&XW� UHPRYH D VHOHomR DWXDO H FRORFD XPD FySLD QD iUHD GH WUDQVIHUrQFLD�

&RS\� FRORFD XPD FySLD GD VHOHomR DWXDO QD iUHD GH WUDQVIHUrQFLD� 3RGH VHU XVDGRSDUD FRSLDU R FRQWH~GR GH XPD SiJLQD SDUD TXDOTXHU SURJUDPD�

3DVWH� FRORFD R FRQWH~GR GD iUHD GH WUDQVIHUrQFLD QD SiJLQD 1HWVFDSH QD SRVLomRGR FXUVRU�

6HOHFW $OO� VHOHFLRQD WRGR R FRQWH~GR GD SiJLQD�

)LQG� SHUPLWH TXH YRFr HVSHFLILTXH XPD SDODYUD RX H[SUHVVmR D VHU ORFDOL]DGD QDSiJLQD DWXDO�

)LQG $JDLQ� SURFXUD RXWUD RFRUUrQFLD GR WH[WR HVSHFLILFDGR DSyV R XVR GR ILQG�

6HDUFK ,QWHUQHW� YDL SDUD XPD SiJLQD QR VLWH GD 1HWVFDSH RQGH p GLVSRQLELOL]DGRXP FDWiORJR GH PHFDQLVPRV GH SHVTXLVD GD ,QWHUQHW TXH YRFr SRGHUi XWLOL]DU SDUDORFDOL]DU LQIRUPDo}HV HVSHFtILFDV RX XPD SiJLQD HP HVSHFLDO� SHVTXLVDQGR WtWXORV GHSiJLQDV� FDPSRV GH DVVXQWR� FRQWH~GR GH GRFXPHQWRV RX RXWURV tQGLFHV HFDWiORJRV�

6HDUFK 'LUHFWRU\� SHUPLWH ID]HU D EXVFD GH XPD SDODYUD HP XP GLUHWyULRHVSHFLILFDGR SHOR XVXiULR�

3UHIHUHQFHV� SHUPLWH PRGLILFDU D DSDUrQFLD GD SiJLQD� GRV LWHQV GR QDYHJDGRU HGHILQLU SURJUDPDV DFHVVyULRV�

9LHZ

� RI � ��


+LGH RX 6KRZ 1DYLJDWLRQ 7RROEDU� HVFRQGH RX PRVWUD D EDUUD GH ERW}HV�

+LGH RX 6KRZ /RFDWLRQ 7RROEDU� HVFRQGH RX PRVWUD D EDUUD TXH SRVVXL R%RRNPDUN H R FDPSR 1HWVLWH�

+LGH RX 6KRZ 3HUVRQDO 7RROEDU� HVFRQGH RX PRVWUD D EDUUD SHUVRQDOL]DGD�

,QFUHDVH )RQW� DXPHQWD D OHWUD GD SiJLQD TXH R XVXiULR HVWi YLVXDOL]DQGR�

'HFUHDVH )RQW� GLPXQXL D OHWUD GD SiJLQD TXH R XVXiULR HVWi YLVXDOL]DQGR�

5HORDG� UHFDUUHJD D SiJLQD DWXDO� 6HUYH SDUD YHULILFDU VH D SiJLQD VRIUHX DOJXPDPRGLILFDomR GHVGH D ~OWLPD YH] TXH IRL DFHVVDGD RX SDUD UHFDUUHJDU XPD SiJLQDFRP GHIHLWRV�

6KRZ ,PDJHV� H[LEH DV LPDJHQV GD SiJLQD DWXDO FDVR HODV QmR WHQKDP VLGRFDUUHJDGDV�

5HIUHVK� VXEVWLWXL D SiJLQD FDUUHJDGD RULJLQDOPHQWH SRU XPD QRYD FySLD H[LVWHQWHQD PHPyULD ORFDO� $ SiJLQD UHQRYDGD QmR H[LEH DV DOWHUDo}HV IHLWDV QD SiJLQD GHRULJHP DSyV R FDUUHJDPHQWR RULJLQDO� RX VHMD� QmR VHUYH SDUD YHU VH D SiJLQD VRIUHXDOWHUDo}HV� DSHQDV SDUD FRQVHUWDU SiJLQDV FDUUHJDGDV FRP GHIHLWR�

6WRS 3DJH /RDGLQJ� FDQFHOD R FDUUHJDPHQWR GD SiJLQD�

6WRS $QLPDWLRQV� FDQFHOD R FDUUHJDPHQWR GH DQLPDo}HV GD SiJLQD�

3DJH 6RXUFH� PRVWUD R DUTXLYR IRQWH GD SiJLQD� RQGH HVWmR RV FyGLJRV KWPO

XWLOL]DGRV QD FULDomR GR GRFXPHQWR� ÁWLO SDUD DSUHQGHU FRPR VmR SURGX]LGDV DVSiJLQDV GD :HE�

3DJH ,QIR� SURGX] XPD SiJLQD HP XPD MDQHOD 1HWVFDSH VHSDUDGD TXH LQIRUPD DHVWUXWXUD H D FRPSRVLomR GR GRFXPHQWR DWXDO� LQFOXLQGR R WtWXOR� R HQGHUHoR�85/�� D GDWD GD ~OWLPD PRGLILFDomR� D FRGLILFDomR GR FRQMXQWR GH FDUDFWHUHV H RVWDWXV GH VHJXUDQoD�

(QFRGLQJ� SHUPLWH VHOHFLRQDU XP FRQMXQWR GH FDUDFWHUHV HVSHFLDLV SDUD VHUHPXWLOL]DGRV QD OHLWXUD GH GRFXPHQWRV HP RXWURV LGLRPDV� FRPR FKLQrV H MDSRQrV� eSUHFLVR TXH R FRPSXWDGRU HVWHMD FRQILJXUDGR SDUD R LGLRPD HVFROKLGR�

*R

%DFN� H[LEH D SiJLQD DQWHULRU GD OLVWD GR KLVWyULFR� $ OLVWD GR KLVWyULFR ID] UHIHUrQFLDD XP HQFDGHDPHQWR GH SiJLQDV H[LELGDV�

)RUZDUG� H[LEH D SUy[LPD SiJLQD GD OLVWD GR KLVWyULFR� 6H YRFr XWLOL]RX EDFN RX XPLWHP GH PHQX GR KLVWyULFR SDUD H[LELU XPD SiJLQD� R FRPDQGR IRUZDUG H[LELUi DSiJLQD VHJXLQWH QD OLVWD GR KLVWyULFR� 2 FRPDQGR IRUZDUG HVWDUi GLVSRQtYHO VRPHQWHGHSRLV TXH IRU XWLOL]DGR R FRPDQGR %DFN RX XP LWHP GR KLVWyULFR�

� RI � ��


+RPH� YDL SDUD D SiJLQD GHILQLGD FRPR KRPH SDJH�

&RPPXQLFDWRU

1DYLJDWRU� DOWHUQD HQWUH DV MDQHODV GR 1HWVFDSH %URZVHU TXH HVWmR DEHUWDV�

0HVVHQJHU 0DLOER[� DEUH R SURJUDPD GH FRUUHLR HOHWU{QLFR�

&ROODEUD 'LVFXVVLRQ *URXSV� DEUH R SURJUDPD GH OHLWXUD GH JUXSRV GH GLVFXVVmR�QHZVJURXSV��

3DJH &RPSRVHU� DEUH R SURJUDPD GH FRQVWUXomR GH SiJLQDV KWPO�

&RQIHUHQFH� DEUH R SURJUDPD TXH SHUPLWH FRQIHUrQFLDV YLD ,QWHUQHW�

1HWFDVWHU� DEUH R SURJUDPD TXH SHUPLWH R UHFHELPHQWR GH QRWtFLDV XWLOL]DQGR DWHFQRORJLD SXVK�

0HVVHQJHU 0DLOER[� DEUH R SURJUDPD GH FRUUHLR HOHWU{QLFR SDUD HQYLDU PHQVDJHQV�

+LGH RX 6KRZ &RPSRQHQW %DU� HVFRQGH RX PRVWUD D EDUUD GH tFRQHV SDUD XWLOL]DURXWURV SURJUDPDV �PDLO� QHZV� FRQIHUrQFLD��

0HVVDJH &HQWHU� DEUH R SURJUDPD GH FRUUHLR HOHWU{QLFR�

$GGUHVV ERRN� DEUH XPD OLVWD GH HQGHUHoRV GH FRUUHLR HOHWU{QLFR TXH R XVXiULRSRGH FULDU H PRGLILFDU XWLOL]DQGR R UHFXUVR GH DOLDV�

%RRNPDUNV� DEUH XPD MDQHOD SDUD HGLWDU D OLVWD GH HQGHUHoRV SUHGLOHWRV�

+LVWRU\� PRVWUD DV SiJLQDV Mi QDYHJDGDV QD VHomR DWXDO GR 1HWVFDSH

&RPPXQLFDWRU� ,JXDO j OLVWD GH HQGHUHoRV GR PHQX *R�

-DYD &RQVROH� PRVWUD PHQVDJHQV TXDQGR XP SURJUDPD -DYD HVWi VHQGR H[HFXWDGR�

6HFXULW\ ,QIR� LQIRUPDo}HV VREUH VHJXUDQoD HP SiJLQDV KWPO�

+HOS

+HOS &RQWHQWV� LQIRUPDo}HV EiVLFDV GH XWLOL]DomR GR 1HWVFDSH &RPPXQLFDWRU�

5HOHDVH 1RWHV� LQIRUPDo}HV VREUH QRYRV UHFXUVRV� YtQFXORV D DSOLFDWLYRV DX[LOLDUHVH GLFDV VREUH R XVR GH XPD YHUVmR HVSHFtILFD GR VRIWZDUH�

3URGXFW ,QIRUPDWLRQ DQG 6XSSRUW� FHQWUDO GH G~YLGDV H VHUYLoR GH DSRLR DRXVXiULR�

� RI � ��


6RIWZDUH 8SGDWHV� LQIRUPDo}HV VREUH FRPR REWHU DV DWXDOL]Do}HV PDLV UHFHQWHV GRVRIWZDUH 1HWVFDSH &RPPXQLFDWRU�

5HJLVWHU 1RZ� H[LEH XPD SiJLQD TXH FRQWpP R Q~PHUR GR UHJLVWUR GD VXD FySLD GR1HWVFDSH &RPPXQLFDWRU� &DVR YRFr DLQGD QmR WHQKD UHJLVWUDGR VXD FySLD GRVRIWZDUH� D SiJLQD LQIRUPDUi FRPR ID]r�OR�

0HPEHU 6HUYLFHV� H[LEH XPD SiJLQD FRP LQIRUPDo}HV VREUH RV SURGXWRV GD1HWVFDSH�

,QWHUQDWLRQDO 8VHUV� FHQWUDO GH GRFXPHQWDomR HP YiULDV OtQJXDV�

6HFXULW\� SHUJXQWDV H UHVSRVWDV VREUH RV UHFXUVRV GH VHJXUDQoD GR 1HWVFDSH&RPPXQLFDWRU H YtQFXORV D LQIRUPDo}HV WpFQLFDV DGLFLRQDLV UHODFLRQDGDV jLPSOHPHQWDomR GH VHJXUDQoD ,QWHUQHW XWLOL]DQGR HVVH EURZVHU�

1HW (WLTXHWWH� LQIRUPDo}HV VREUH D HWLTXHWD XWLOL]DGD QD ,QWHUQHW�

$ERXW 3OXJ�LQV� LQIRUPDo}HV VREUH PyGXORV SOXJ�LQV LQVWDODGRV� (VVHV PyGXORVSHUPLWHP YLVXDOL]DU GRFXPHQWRV GH GLYHUVRV IRUPDWRV �FRPR DUTXLYRV PXOWLPtGLD�QD MDQHOD GR QDYHJDGRU�

$ERXW )RQW 'LVSOD\HUV� LQIRUPDo}HV VREUH LQVWDODomR GH QRYDV IRQWHV GH OHWUDV�

$ERXW &RPPXQLFDWRU� LQIRUPDo}HV VREUH D YHUVmR� R FRS\ULJKW H D OLFHQoDUHODWLYDV DR VRIWZDUH�

��

� RI � ��


5HFXUVRV�DYDQoDGRV�

0RGLILFDU R HQGHUHoR GR tFRQH KRPH

,QLFLDOL]DomR GR EURZVHU

&RPR XVDU R GLUHWyULR GH FDFKH

&RPR XVDU R SUR[LH

%RRNPDUNV

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDGRU �5HFXUVRV DYDQoDGRV� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

0RGLILFDU�R�HQGHUHoR�GR�tFRQH�KRPH

2 QDYHJDGRU YHP FRQILJXUDGR FRP XP HQGHUHoR SDGUmR SDUD R tFRQH KRPH� &OLFDQGRQHVVH ERWmR R XVXiULR VHUi OHYDGR DWp D SiJLQD GHILQLGD�

3DUD PRGLILFDU HVVH HQGHUHoR� H[HFXWH RV VHJXLQWHV SDVVRV�

�� $EUD R PHQX (GLW�

�� &OLTXH HP 3UHIHUHQFHV�

�� 6HOHFLRQH D FDWHJRULD 1DYLJDWRU�

�� 1D VHomR +RPH SDJH� FDPSR /RFDWLRQ GLJLWH R HQGHUHoR GD SiJLQD TXH VHUYLUi

SDUD R ERWmR +RPH�

�� &OLTXH HP 2.�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDG��GRV � 0RGLILFDU R HQGHUHoR GR tFRQH KRPH� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

,QLFLDOL]DomR�GR�EURZVHU

2 QDYHJDGRU YHP FRQILJXUDGR FRP XP HQGHUHoR GH SiJLQD SDGUmR TXH GHYHUi VHUFDUUHJDGR DR VHU LQLFLDOL]DGR�

3DUD R QDYHJDGRU LQLFLDU� FDUUHJDU XPD SiJLQD H GHL[DU R tFRQH KRPH KDELOLWDGR�




�� 1D VHomR 1DYLJDWRU VWDUWV ZLWK FOLTXH HP +RPH SDJH�

�� 1D VHomR +RPH SDJH� FDPSR /RFDWLRQ GLJLWH R HQGHUHoR GD SiJLQD TXH GHYHUiVHU FDUUHJDGD TXDQWR R QDYHJDGRU IRU LQLFLDOL]DGR� /HPEUH�VH TXH DR DOWHUDU HVVHFDPSR YRFr HVWDUi DOWHUDQGR R HQGHUHoR GR tFRQH KRPH�


3DUD R QDYHJDGRU LQLFLDU� QmR FDUUHJDU XPD SiJLQD H GHL[DU R tFRQH KRPH KDELOLWDGR�




�� 1D VHomR 1DYLJDWRU VWDUWV ZLWK FOLTXH HP %ODQN SDJH�

�� 1mR DOWHUDU R FDPSR /RFDWLRQ QD VHomR +RPH SDJH�


3DUD R QDYHJDGRU LQLFLDU� QmR FDUUHJDU XPD SiJLQD H GHVDELOLWDU R tFRQH KRPH�




�� 1D VHomR 1DYLJDWRU VWDUWV ZLWK FOLTXH HP %ODQN SDJH�

�� $SDJXH R TXH HVWLYHU HVFULWR QR FDPSR /RFDWLRQ QD VHomR +RPH SDJH�

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDG��VRV DYDQoDGRV � ,QLFLDOL]DomR GR EURZVHU� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO


��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDG��VRV DYDQoDGRV � ,QLFLDOL]DomR GR EURZVHU� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

&RPR�XVDU�R�GLUHWyULR�GH�FDFKH

2 GLUHWyULR GH FDFKH JXDUGD DV SiJLQDV TXH YRFr Mi YLVLWRX� 4XDQGR YRFr YROWDU DR VLWH� DSiJLQD VHUi FDUUHJDGD PDLV UiSLGR� 2 WDPDQKR GR GLUHWyULR GH FDFKH SRGH VHU FRQWURODGR�6H YRFr TXHU JXDUGDU PDLV SiJLQDV SRU PDLV WHPSR� SRGH DXPHQWDU R HVSDoR UHVHUYDGRSDUD R FDFKH� 6H� GR FRQWUiULR� SUHFLVD HFRQRPL]DU HVSDoR HP GLVFR� SRGH GLPLQXLU RWDPDQKR GR GLUHWyULR� $OpP GR HVSDoR QR GLVFR GR VHX FRPSXWDGRU� R QDYHJDGRU XWLOL]D DPHPyULD 5$0 SDUD ID]HU R FDFKH GDV SiJLQDV� ([HFXWH RV VHJXLQWHV SDVVRV SDUD FRQWURODUR WDPDQKR GR FDFKH�

�� $EUD R LWHP GH PHQX (GLW�

�� 6HOHFLRQH D RSomR 3UHIHUHQFHV�

�� 'XSOR FOLTXH HP $GYDQFHG�

�� &OLTXH HP &DFKH�

�� 1R FDPSR 0HPRU\ &DFKH� GLJLWH D TXDQWLGDGH GH PHPyULD 5$0 TXH GHYH VHUXVDGD SDUD R FDFKH� 1R :LQGRZV� R GHIDXOW �TXDQWLGDGH TXH YHP FRQILJXUDGD FRP

R SURJUDPD� p �� .E\WHV�

�� 1R FDPSR 'LVN &DFKH� GLJLWH R HVSDoR HP GLVFR UHVHUYDGR SDUD R FDFKH� 1R:LQGRZV R GHIDXOW p �� .E\WHV�

�� 3DUD PXGDU R GLUHWyULR RQGH VHUi IHLWR R FDFKH� XVH R FDPSR 'LVN &DFKH

'LUHFWRU\ �


2 XVR GR FDFKH SRGH DWUDSDOKDU R DFHVVR D SiJLQDV TXH VRIUHP PRGLILFDo}HV SHULyGLFDV�FRPR VLWHV GH MRUQDLV H UHYLVWDV� &RPR D SiJLQD p UHWLUDGD GLUHWDPHQWH GR GLUHWyULR GHFDFKH� R XVXiULR QmR ILFD VDEHQGR TXH D SiJLQD Mi IRL DWXDOL]DGD HP VHX HQGHUHoR RULJLQDO�e SUHFLVR FRQILJXUDU R QDYHJDGRU SDUD YHULILFDU VH D SiJLQD IRL PRGLILFDGD�

2 1HWVFDSH SRGH ID]HU HVVD YHULILFDomR� (OH YrP FRQILJXUDGR SDUD YHULILFDU D YDOLGDGH GDSiJLQD XPD YH] SRU VHVVmR� $VVLP� TXDQGR R XVXiULR HQWUDU HP XPD SiJLQD Mi YLVLWDGD� RQDYHJDGRU FRQVXOWD R VHUYLGRU GDTXHOH HQGHUHoR SDUD VDEHU VH KRXYH PRGLILFDomR� 6H DUHVSRVWD IRU SRVLWLYD� R XVXiULR UHFHEHUi XPD FySLD DWXDOL]DGD� 6H IRU QHJDWLYD� RSURJUDPD FDUUHJD D YHUVmR TXH HVWi DUPD]HQDGD QR GLVFR ORFDO�

2 QDYHJDGRU SHUPLWH GHVOLJDU HVVD YHULILFDomR� 2 1HWVFDSH DLQGD WHP D WHUFHLUD RSomR GHFRQVXOWDU R VHUYLGRU VHPSUH TXH D SiJLQD IRU FKDPDGD� 3DUD HVFROKHU XP GHVVHV PRGRV�H[HFXWH RV VHJXLQWHV SDVVRV�



� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDG��DQoDGRV � &RPR XVDU R GLUHWyULR GH FDFKH� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO


�� &OLTXH HP &DFKH�

�� 1R FDPSR 'RFXPHQW LQ FDFKH LV FRPSDUHG WR GRFXPHQW RQ QHWZRUN� HVFROKD

2QFH SHU 6HVVLRQ �SDUD YHULILFDU XPD YH] D FDGD VHVVmR GR 1HWVFDSH�� (YHU\ 7LPH

�SDUD YHULILFDU VHPSUH TXH D SiJLQD IRU FKDPDGD� RX 1HYHU �SDUD GHVOLJDU RGLVSRVLWLYR GH YHULILFDomR��


2XWUD XWLOLGDGH GR GLUHWyULR GH FDFKH p DUPD]HQDU RV DUTXLYRV GH LPDJHP SDUD TXHPTXLVHU FRSLDU XPD SiJLQD H UHPRQWi�OD QR VHX FRPSXWDGRU� 4XDQGR R XVXiULR VDOYD XPDSiJLQD GD :HE QR GLVFR ORFDO� JXDUGD DSHQDV R DUTXLYR GH WH[WR� 3DUD FRSLDU WDPEpP DVLPDJHQV p SUHFLVR VDOYDU XP DUTXLYR GH FDGD YH]� 2X SHJDU DV LPDJHQV QR GLUHWyULR GHFDFKH�

/RFDOL]DU RV DUTXLYRV DX[LOLDUHV GH XPD SiJLQD p FRPSOLFDGR� 2 1HWVFDSH WURFD RV QRPHVGRV DUTXLYRV SDUD JXDUGi�ORV QR GLUHWyULR GH FDFKH� 2V DUTXLYRV GH LPDJHP SDVVDP D WHUQRPHV FRPR �2,��'��*,)� 'HVGH D YHUVmR �� GR 1HWVFDSH� SRUpP� H[LVWH XPD MDQHOD

FKDPDGD 'RFXPHQW LQIR� RQGH SRGH�VH YHULILFDU R QRPH GDGR SHOR SURJUDPD D FDGDDUTXLYR TXH FRPS}H D SiJLQD� 3DUD VDEHU FRP TXDLV QRPHV R 1HWVFDSH JXDUGRX RVDUTXLYRV TXH FRPS}HP XPD SiJLQD� H[HFXWH RV VHJXLQWHV SDVVRV�


�� 6HOHFLRQH D RSomR 3DJH ,QIR�

�� 1D SDUWH VXSHULRU GD MDQHOD 3DJH LQIR� VHOHFLRQH XP DUTXLYR� 2V DUTXLYRVDSDUHFHP FRP VHXV HQGHUHoRV FRPSOHWRV� FRPR KWWS��ZZZ�XQLFDPS�EU�KRPH�JLI�

�� &RSLH R QRPH GH DUTXLYR TXH DSDUHFH QD SDUWH LQIHULRU GD MDQHOD� QR FDPSR

/RFDO FDFKH ILOH�

�� 5HSLWD D RSHUDomR SDUD WRGRV RV DUTXLYRV TXH GHVHMD FRSLDU�

�� )HFKH D MDQHOD�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDG��DQoDGRV � &RPR XVDU R GLUHWyULR GH FDFKH� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

&RPR�XVDU�R�SUR[LH�

2 SUR[LH p XP HTXLSDPHQWR TXH DUPD]HQD SiJLQDV :::� 3HUPLWH PDLRU UDSLGH] QRWHPSR GH UHVSRVWD H GLPLQXL R WUiIHJR GD UHGH� $QWHV GH FRQILJXUDU HVVD HWDSDFHUWLILTXH�VH TXH R VHX SURYHGRU SRVVXL HVVH UHFXUVR�

)XQFLRQD GD VHJXLQWH IRUPD� DR DFHVVDU XPD SiJLQD ILFD JUDYDGR XPD FySLD GD PHVPD QRSUR[LH� 4XDQGR DOJXpP VROLFLWDU D PHVPD SiJLQD VHUi PRVWUDGR D SiJLQD GD PiTXLQDSUR[LH QmR WHQGR QHFHVVLGDGH GH LU EXVFDU QRYDPHQWH QR VHUYLGRU�

3DUD FRQILJXUDU HVVH UHFXUVR IDoD R VHJXLQWH�




�� &OLTXH HP 3UR[LHV�

�� &OLTXH QR FDPSR 0DQXDO SUR[\ FRQILJXUDWLRQ

�� &OLTXH HP 9LHZ�

�� 1R FDPSR +773� GLJLWH R QRPH GD PiTXLQD SUR[LH� 1R FDVR GD 8QLFDPS GLJLWHSUR[\�XQLFDPS�EU�

�� 1R FDPSR 3RUW GLJLWH R Q~PHUR GD SRUWD GD PiTXLQD SUR[LH� 1R FDVR GD8QLFDPS GLJLWH ��

�� &OLTXH HP 2. QD MDQHOD 0DQXDO 3UR[\ &RQILJXUDWLRQ H QD MDQHOD 3UHIHUHQFHV�

3DUD GHVFRQILJXUDU HVVH UHFXUVR IDoD R VHJXLQWH�




�� &OLTXH HP 3UR[LHV�

�� &OLTXH QR FDPSR 'LUHFW FRQQHFWLRQ WR WKH ,QWHUQHW�


� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDGRU �5HFXUVRV DYDQoDGRV � &RPR XVDU R SUR[LH� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDGRU �5HFXUVRV DYDQoDGRV � &RPR XVDU R SUR[LH� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

%RRNPDUNV�

*XDUGDQGR H YLVLWDQGR XP HQGHUHoR

0RGLILFDQGR D OLVWD GH HQGHUHoRV

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDGRU �5HFXUVRV $YDQoDGRV � %RRNPDUNV� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

*XDUGDQGR�XP�HQGHUHoR�

3DUD JXDUGDU XP HQGHUHoR TXH YRFr JRVWRX H[HFXWH RV VHJXLQWHV SDVVRV�

�� &DUUHJXH D SiJLQD TXH YRFr GHVHMD JXDUGDU R HQGHUHoR�

�� $EUD R LWHP GH PHQX &RPPXQLFDWRU�

�� 6HOHFLRQH D RSomR %RRNPDUN�

�� &OLTXH HP $GG %RRNPDUN�

28

�� &DUUHJXH D SiJLQD TXH YRFr GHVHMD JXDUGDU R HQGHUHoR�

�� &OLTXH QR tFRQH ORFDOL]DGR DR ODGR GR FDPSR 1HWVLWH�

�� $UUDVWH R PRXVH DWp R tFRQH FKDPDGR %RRNPDUN ORFDOL]DGR QD PHVPD EDUUD j

HVTXHUGD�

�� 6ROWH R ERWmR GR PRXVH�

9LVLWDQGR�XP�HQGHUHoR�

3DUD YLVLWDU XP HQGHUHoR TXH YRFr JXDUGRX QR %RRNPDUN H[HFXWH RV VHJXLQWHV SDVVRV�

�� $EUD R PHQX &RPPXQLFDWRU�

�� 6HOHFLRQH D RSomR %RRNPDUN�

�� &OLTXH VREUH XP GRV WtWXORV GH SiJLQD�

28

�� &OLTXH QR tFRQH %RRNPDUN ORFDOL]DGR j HVTXHUGD GR FDPSR 1HWVLWH�

�� &OLTXH VREUH XP GRV WtWXORV GH SiJLQD�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDG��DUNV � *XDUGDQGR H YLVLWDQGR XP HQGHUHoR� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

0RGLILFDQGR�D�OLVWD�GH�HQGHUHoRV

'HSRLV GH DOJXP WHPSR JXDUGDQGR HQGHUHoRV SUHIHULGRV� VXD OLVWD GH ERRNPDUNV VH WRUQDH[WHQVD GHPDLV SDUD DSDUHFHU FRPSOHWD QD WHOD� 6H YRFr TXLVHU DSDJDU DOJXQV HQGHUHoRV�H[HFXWH RV VHJXLQWHV SDVVRV�


�� 6HOHFLRQH D RSomR %RRNPDUNV�

�� &OLTXH HP (GLW %RRNPDUNV�

�� 6HOHFLRQH R WtWXOR GD SiJLQD�

�� 7HFOH 'HOHWH�

7DPEpP p SRVVtYHO RUJDQL]DU RV HQGHUHoRV IDYRULWRV HP SDVWDV GLYLGLGDV SRU DVVXQWR� eSUHFLVR FULDU XPD SDVWD H GHSRLV FRSLDU RV HQGHUHoRV SDUD GHQWUR GHOD� ([HFXWH RVVHJXLQWHV SDVVRV�


�� 6HOHFLRQH D RSomR %RRNPDUNV�

�� (VFROKD D RSomR (GLW %RRNPDUNV�

�� $EUD R LWHP GH PHQX )LOH GD MDQHOD %RRNPDUNV�

�� (VFROKD D RSomR 1HZ )ROGHU�

�� 1R FDPSR 1DPH� GLJLWH R QRPH GD SDVWD D VHU FULDGD�

�� 2SFLRQDO� 9RFr SRGH HVFUHYHU XPD GHVFULomR GR FRQWH~GR GD SDVWD QR FDPSR'HVFULSWLRQ�


�� $UUDVWH RV HQGHUHoRV SDUD GHQWUR GD SDVWD GHVHMDGD�

$JRUD� TXDQGR YRFr DFHVVDU R PHQX %RRNPDUNV SDUD HVFROKHU XPD SiJLQD� KDYHUi XPWULkQJXOR DR ODGR GR QRPH GD SDVWD� %DVWDU GHL[DU R FXUVRU VREUH R QRPH GD SDVWD SDUDYHU RV GHPDLV HQGHUHoRV� e SRVVtYHO FRORFDU SDVWDV GHQWUR GH SDVWDV�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPR XVDU R QDYHJDG��PDUNV � 0RGLILFDQGR D OLVWD GH HQGHUHoRV� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��QDYHJ��KWPO

6HUYLoRV�GD�,QWHUQHW�

$ ,QWHUQHW RIHUHFH YiULRV VHUYLoRV� 'HQWUH HOHV SRGHPRV GHVWDFDU�

)73

7HOQHW

�

� RI � ��

$SUHQGHQGR ,QWHUQHW � 6HUYLoRV GD ,QWHUQHW KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��VHUY�KWPO

)LOH�7UDQVIHU�3URWRFRO�

$ ,QWHUQHW HVWi UHSOHWD GH SURJUDPDV� DUTXLYRV H LPDJHQV� SURQWLQKRV SDUD VHUHPFDUUHJDGRV SDUD VHX PLFUR� 3DUD FRSLDU DUTXLYRV GH RXWUR FRPSXWDGRU SDUD R VHX�'RZQORDG� RX FRSLDU DUTXLYRV GH VHX FRPSXWDGRU SDUD RXWUR �8SORDG�� XWLOL]D�VH XPDIHUUDPHQWD FKDPDGD )73 �)LOH 7UDQVIHU 3URWRFRO� RX 3URWRFROR GH 7UDQVIHUrQFLD GH$UTXLYRV�

$OJXPDV TXHVW}HV VREUH R )73

�� &RPR YRX FRSLDU XP SURJUDPD SDUD PHX FRPSXWDGRU VH HX QmR

WHQKR XP SURJUDPD GH )73 "

2V QDYHJDGRUHV :HE DWXDLV WrP HPEXWLGRV XP SURJUDPD GH )73 H SRUWDQWR�YRFr SRGH XWLOL]i�ORV SDUD LVVR� 1R OXJDU GH �KWWS�� EDVWD FRORFDU R �IWS��VHJXLGR GR QRPH GR VHUYLGRU GH )73 TXH D FRQH[mR VHUi HIHWXDGD�

�� 2 TXH p )73 DQ{QLPR"

([LVWHP PiTXLQDV QD ,QWHUQHW TXH VmR VHUYLGRUDV GH )73 DQ{QLPR� (VVHV

HTXLSDPHQWRV WDPEpP FRQKHFLGRV FRPR UHSRVLWyULR GH GRPtQLR S~EOLFRSHUPLWHP TXH RV XVXiULRV DFHVVHP HVVDV PiTXLQDV VHP SUHFLVDU SRVVXLU XPDFRQWD H XPD SDVVZRUG�

3DUD FRQVXOWDU R VHUYLGRU GH IWS GD 8QLFDPS� FOLTXH DTXL� IWS�XQLFDPS�EU

�IWS��IWS�XQLFDPS�EU�

([HPSOR GH IWS DQ{QLPR LQWHUDWLYR�

FHVDU� IWS IWS�XQLFDPS�EU&RQQHFWHG WR REHOL[�XQLFDPS�EU��

�� 81,&$03

��

�� 81,9(56,'$'( (67$'8$/ '( &$03,1$6

��

�� &(1752 '( &20387$&$2

��

��

��

�� REHOL[�XQLFDPS�EU )73 VHUYHU �9HUVLRQ ZX�� :HG 0DU �� (67 �� UHDG\�8VHU �REHOL[�XQLFDPS�EU �QRQH�� DQRQ\PRXV�� 3DVVZRUG UHTXLUHG IRU DQRQ\PRXV�

3DVVZRUG� �H�PDLO�

$OJXQV FRPDQGRV ~WHLV SDUD DFHVVR LQWHUDWLYR D XP VLWH )73�

� RI � ��

$SUHQGHQGR ,QWHUQHW � 6HUYLoRV GD ,QWHUQHW �)73� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��VHUY��KWPO

SZG � PRVWUD R GLUHWRULR FRUUHQWH�

OV � OLVWD R FRQWH~GR GH XP GLUHWyULR�

FG � PXGD GH GLUHWyULR�

JHW � FRSLD XP DUTXLYR�

PJHW � FRSLD YiULRV DUTXLYRV�

SXW � JUDYD XP DUTXLYR HP XP GLUHWyULR�

PSXW � JUDYD YiULRV DUTXLYRV

OFG � WURFD R GLUHWRULR ORFDO

ELQ� PXGD SDUD PRGR ELQiULR

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � 6HUYLoRV GD ,QWHUQHW �)73� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��VHUY��KWPO

7HOQHW�

7(/1(7 �3URWRFROR GH 7HUPLQDO 9LUWXDO� p R SURWRFROR ,QWHUQHW SDUD HVWDEHOHFHU DFRQH[mR HQWUH FRPSXWDGRUHV� $WUDYpV GHVVD FRQH[mR UHPRWD� SRGH�VH H[HFXWDU SURJUDPDVH FRPDQGRV HP RXWUD PiTXLQD� FRPR VH YRFr HVWLYHVVH RSHUDQGR GLUHWDPHQWH�

(QGHUHoRV 7HOQHW SDUD FRQH[mR�

QHWILQG�LI�XVS�EU� EXVFD PXQGLDO GH XVXiULRV QD ,QWHUQHW� 'LJLWH QHWILQGDR HVWDEHOHFHU D FRQH[mR�

WXULQJ�XQLFDPS�EU� VLVWHPD S~EOLFR GH ELEOLRWHFDV GD 8QLFDPS� 'LJLWH

DFHUYXV RX LQIRFDPS DR HVWDEHOFHU D FRQH[mR�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � 6HUYLoRV GD ,QWHUQHW �7HOQHW� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��VHUY��KWPO

%XVFD�GH�LQIRUPDo}HV�

&DWiORJRV QDFLRQDLV

&DGr �KWWS��ZZZ�FDGH�FRP�EU�

6XUI �KWWS��ZZZ�VXUI�FRP�EU�

&DWiORJRV LQWHUQDFLRQDLV

<DKRR � �KWWS��ZZZ�\DKRR�FRP�

:HEFUDZOHU �KWWS��ZHEFUDZOHU�FRP�

$OWD 9LVWD �KWWS��DOWDYLVWD�GLJLWDO�FRP�

([FLWH �KWWS��ZZZ�H[FLWH�FRP�

/\FRV �KWWS��ZZZ�O\FRV�FRP�

�

� RI � ��

$SUHQGHQGR ,QWHUQHW � %XVFD GH LQIRUPDo}HV KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��EXVFD�KWPO

&RPXQLFDomR

&RUUHLR HOHWU{QLFR

/LVWDV GH GLVWULEXLomR

(WLTXHWD

�

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RPXQLFDomR KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRPXQLFDU�KWPO

&RUUHLR�HOHWU{QLFR

2 TXH p "

(QWHQGHQGR R HQGHUHoR HOHWU{QLFR

&RQILJXUDomR GR 1HWVFDSH 0HVVDJH &HQWHU

8WLOL]DomR GR 1HWVFDSH 0HVVDJH &HQWHU

$GGUHVV ERRN

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR�KWPO

2�TXH�p�"�

&RUUHLR (OHWU{QLFR p D DSOLFDomR PDLV XWLOL]DGD GD ,QWHUQHW� $OpP GH HQYLDU VXDVPHQVDJHQV HP VHJXQGRV DR GHVWLQDWiULR �TXH SRGH HVWDU QR HGLItFLR YL]LQKR RX GR RXWURODGR GR SODQHWD�� HOH WDPEpP SHUPLWH R HQYLR GH DUTXLYRV GH VRQV� LPDJHQV� YtGHR H DWpSURJUDPDV�

(VWD DSOLFDomR Mi SUHRFXSD WDQWR RV FRUUHLRV WUDGLFLRQDLV� TXH Mi VH Yr SRU Dt SURSDJDQGDVLQVWLWXFLRQDLV GR WLSR �7HQWH HQYLDU XP DOILQHWH SRU H�PDLO �� PDV� IRUD LVVR� YRFrHQFRQWUDUi PXLWDV YDQWDJHQV QHVWH VHUYLoR� LQFOXVLYH R FXVWR�

&RP R FRUUHLR HOHWU{QLFR� SRGH�VH HQYLDU XPD PHQVDJHP SDUD TXDOTXHU XVXiULR GD UHGH�$ YDQWDJHP p TXH R GHVWLQDWiULR QmR SUHFLVD HVWDU FRQHFWDGR j ,QWHUQHW QR PRPHQWR HPTXH D PHQVDJHP FKHJD� 2 WH[WR ILFD DUPD]HQDGR HP XPD HVSpFLH GH FDL[D SRVWDOHOHWU{QLFD DWp TXH R XVXiULR HQWUH GH QRYR QD UHGH� 'HSRLV GH OHU D PHQVDJHP� p SRVVtYHOUHVSRQGr�OD LPHGLDWDPHQWH� LPSULPL�OD RX HQYLDU FySLDV SDUD RXWUDV SHVVRDV�

8P IDWR LQWHUHVVDQWH QR FRUUHLR HOHWU{QLFR p TXH� VH SRU DOJXP PRWLYR D VXD PHQVDJHPQmR IRU HQWUHJXH DR GHVWLQDWiULR� HOD UHWRUQD SDUD D VXD FDL[D SRVWDO� FRQWHQGR� QRFDEHoDOKR� LQIRUPDo}HV VREUH RV PRWLYRV GHOD QmR WHU VLGR HQWUHJXH� 7XGR FRPR QRFRUUHLR WUDGLFLRQDO� Vy TXH PDLV UiSLGR�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR �2 TXH p "� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

(QWHQGHQGR�R�HQGHUHoR�HOHWU{QLFR�

$SHVDU GH� D SULPHLUD YLVWD� R HQGHUHoR GH H�PDLO VHU DOJR PXLWR FRPSOLFDGR� QD YHUGDGHHOH p EDVWDQWH OyJLFR� 7RGR HQGHUHoR p FRPSRVWR GH WUrV SDUWHV GLVWLQWDV �

�� 2 QRPH GR XVXiULR �QRUPDOPHQWH HVFROKLGR SHOR SUySULR��

�� 2 VtPEROR # �DUURED�� TXH HP LQJOrV TXHU GL]HU �DW�� RX VHMD� �HP��

�� 2 GRPtQLR GR XVXiULR� TXH p R HQGHUHoR GH VHX SURYHGRU QD ,QWHUQHW�'LYLGH�VH HP WUrV SDUWHV�

QRPHBGRBSURYHGRU�FDUiWHUBGRBSURYHGRU�SDtVBGRBSURYHGRU

$VVLP� R HQGHUHoR GH H�PDLO �ZHEPDVWHU#SURYWHVWH�FRP�EU� SRGH VHU WUDGX]LGR GDVHJXLQWH IRUPD�

ZHEPDVWHU �XVXiULR��

# �ORFDOL]DGR HP��

SURYWHVWH �QRPH GR SURYHGRU��

�FRP �SURYHGRU GH FDUiWHU FRPHUFLDO��

�EU �SDtV GR SURYHGRU��

2 ILQDO �EU LQGLFD DSHQDV TXH R GRPtQLR IRL UHJLVWUDGR QR %UDVLO ��EU� p D VLJOD TXHLGHQWLILFD R %UDVLO QD ,QWHUQHW�� H QmR D ORFDOL]DomR ItVLFD GR VHUYLGRU� FRPR PXLWRVSHQVDP� 'RPtQLRV UHJLVWUDGRV QRV (VWDGRV 8QLGRV QmR WHP R ILQDO LQGLFDQGR R SDtV� LVVRVy p YDOLGR SDUD RV RXWURV SDtVHV�

2XWUR IDWRU LPSRUWDQWH p TXH RV HQGHUHoRV VmR XVXDOPHQWH HVFULWRV FRP OHWUDV PLQ~VFXODV�DSHVDU GH Mi VXUJLUHP HQGHUHoRV TXH FRQWpP PDL~VFXODV� PDV LVVR Vy FDXVD WUDQVWRUQRV QDKRUD GH GLYXOJDomR� SRLV IRJHP WRWDOPHQWH GR SDGUmR TXH H[LVWLX DWp KRMH�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR �(QWHQGHQGR R HQGHUHoR HOHWU{QLFR� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

&RQILJXUDomR

3DUD FRQILJXUDU R 1HWVFDSH 0HVVDJH &HQWHU �RX TXDOTXHU RXWUR SURJUDPD GH H�PDLO� pQHFHVViULR TXH YRFr FRQVLJD MXQWR D VHX SURYHGRU DOJXPDV LQIRUPDo}HV HVVHQFLDLV SDUDVHX IXQFLRQDPHQWR �

6HX HQGHUHoR GH H�PDLO

6HX VHUYLGRU 323�

6HX VHUYLGRU 6073

7HQGR HP PmRV HVVDV LQIRUPDo}HV� YDPRV LQLFLDU R 1HWVFDSH &RPPXQLFDWRU �EURZVHU�SDUD FRQILJXUDU R 1HWVFDSH 0HVVDJH &HQWHU �QmR SUHFLVD HVWDU FRQHFWDGR SDUD ID]HU LVVR��

�� &RP R SURJUDPD DEHUWR� FOLTXH FRP R PRXVH QR PHQX (GLW H VHOHFLRQH 3UHIHUHQFHV�

�� 'XSOR FOLTXH HP 0DLO *URXSV�

�� &OLTXH HP ,GHQWLI\�

&RPSOHWDU RV VHJXLQWHV FDPSRV�

<RXU QDPH� FRORTXH VHX QRPH FRPSOHWR�

(PDLO DGGUHVV� FROTXH R VHX HQGHUHoR HOHWU{QLFR�

5HSO\�WR DGGUHVV� FRORTXH R VHX HQGHUHoR HOHWU{QLFR�

2UJDQL]DWLRQ� VXD HPSUHVD�

$V LQIRUPDo}HV DFLPD DSDUHFHUmR QR FDEHoDOKR GH VXDV PHQVDJHQV�

6LJQDWXUH )LOH� FRORTXH R FDPLQKR GR VHX DUTXLYR GH DVVLQDWXUD�

�� &OLTXH HP 0DLO 6HUYHU�

&RPSOHWDU RV VHJXLQWHV FDPSRV�

0DLO VHUYHU XVHU QDPH� HQWUH FRP VHX XVHUQDPH�

2XWJRLQJ PDLO �6073� VHUYHU� HQWUH FRP VHX VHUYLGRU GH 6073�

,QFRPLQJ PDLO VHUYHU� HQWUH FRP VHX VHUYLGRU GH 323��

0DLO 6HUYHU 7\SH�

�� &OLTXH HP 323� �PHVVDJHV DQG IROGHUV DUH NHSW ORFDOO\� RQ WKH KDUG

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR �&RQILJXUDomR GR 1HWVFDSH 0HVVDJH &HQWHU� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

GLVN��

�� 1mR FOLTXH HP /HDYH PHVVDJHV RQ VHUYHU DIWHU UHWULHYDO�$V PHQVDJHQV VHUmR WUDQVIHULGDV GR VHUYLGRU GH PDLO SDUD R VHX PLFURHYLWDQGR SUREOHPDV GH HVWRXUR GH TXRWD HP GLVFR�

�� &OLTXH HP 2N�

(VWDV VmR DV FRQILJXUDo}HV EiVLFDV SDUD YRFr XVDU R 1HWVFDSH 0HVVDJH &HQWHU�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR �&RQILJXUDomR GR 1HWVFDSH 0HVVDJH &HQWHU� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

8WLOL]DomR�

&RP R 1HWVFDSH EURZVHU DEHUWR� FOLTXH FRP R PRXVH QR PHQX &RPPXQLFDWRU H

VHOHFLRQH 0HVVHQJHU 0DLOER[�

4XDQGR YRFr DEULU SHOD SULPHLUD YH] D MDQHOD GR 1HWVFDSH 0HVVHQJHU 0DLOER[� VHUiVROLFLWDGD VXD VHQKD� 8WLOL]H D VHQKD HVWDEHOHFLGD FRP R SURYHGRU GH VHUYLoRV ,QWHUQHW RXFRP R DGPLQLVWUDGRU GR VLVWHPD TXDQGR YRFr FRQILJXURX VXD FRQWD�

9RFr GHYH GLJLWDU VXD VHQKD GR FRUUHLR HOHWU{QLFR XPD YH] SRU VHVVmR RX FRQILJXUDU SDUDR 1HWVFDSH 0HVVHQJHU 0DLOER[ PHPRUL]DU VXD VHQKD� 3DUD TXH LVVR RFRUUD H[HFXWH RVVHJXLQWHV SDVVRV�





�� &OLTXH QR tFRQH 0RUH 2SWLRQV�

�� &OLTXH HP 5HPHPEHU P\ PDLO SDVVZRUG�

�� &OLTXH HP 2. QD SDVWD 0RUH 0DLO 6HUYHU 3UHIHUHQFHV�

�� &OLTXH HP 2. QD SDVWD 3UHIHUHQFHV�

9DOH OHPEUDU TXH HVVH SURFHGLPHQWR QmR p VHJXUR TXDQGR R FRPSXWDGRU QmR IRU GH XVRH[FOXVLYR GR XVXiULR�

'HWDOKHV SDUD XWLOL]DomR GR 1HWVFDSH 0HVVHQJHU 0DLOER[�

-DQHOD &RUUHLR

%DUUD GH IHUUDPHQWDV

,WHQV GH PHQX

-DQHOD SDUD FRPSRU PHQVDJHP


,WHQV GH PHQX

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR �8WLOL]DomR GR 1HWVFDSH 0HVVDJH &HQWHU� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR �8WLOL]DomR GR 1HWVFDSH 0HVVDJH &HQWHU� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

-DQHOD�&RUUHLR�

4XDQGR YRFr DEUH D MDQHOD &RUUHLR� R 1HWVFDSH 0HVVHQJHU 0DLOER[ YHULILFD R VHUYLGRU HUHFXSHUD TXDOTXHU PHQVDJHP QRYD� 'HVWH PRPHQWR HP GLDQWH� R SURJUDPD SRGHUiYHULILFDU SHULRGLFDPHQWH R VHUYLGRU SDUD H[DPLQDU VH IRUDP UHFHELGDV QRYDV PHQVDJHQV�HPERUD QmR DV UHFXSHUH DXWRPDWLFDPHQWH� 3DUD GHILQLU R Q~PHUR GH PLQXWRV HQWUH DVYHULILFDo}HV H[HFXWH RV VHJXLQWHV SDVVRV�





�� &OLTXH QR tFRQH 0RUH 2SWLRQV�

�� &OLTXH HP &KHFN IRU PDLO HYHU\�

�� 'LJLWH R Q~PHUR GH PLQXWRV SDUD YHULILFDomR GH QRYDV PHQVDJHQV�

�� &OLTXH HP 2. QD SDVWD 0RUH 0DLO 6HUYHU 3UHIHUHQFHV�

�� &OLTXH HP 2. QD SDVWD 3UHIHUHQFHV�

3DUD UHFXSHUDU QRYDV PHQVDJHQV� SUHVVLRQH R ERWmR GD EDUUD GH IHUUDPHQWDV *HW 0VJ RXFOLTXH QR tFRQH GR FRUUHLR�

2 tFRQH GR FRUUHLR ORFDOL]DGR QD EDUUD &RPSRQHQW %DU PRVWUD D GLVSRQLELOLGDGH GHQRYDV PHQVDJHQV�

8PD VHWD YHUGH DR ODGR GR tFRQH LQGLFD TXH QRYDV PHQVDJHQV HVWmR GLVSRQtYHLVSDUD UHFXSHUDomR�

2 tFRQH VR]LQKR LQGLFD TXH QmR Ki PHQVDJHQV SDUD YRFr RX QmR Ki PHQVDJHQVQRYDV SDUD UHFXSHUDomR�

$ MDQHOD &RUUHLR p FRPSRVWD GH WUrV SDLQpLV� R SDLQHO GH SDVWDV GH FRUUHLR� R SDLQHO GHFDEHoDOKR GH PHQVDJHP H R SDLQHO GH FRQWH~GR GD PHQVDJHP�

2 SDLQHO GH SDVWDV GH FRUUHLR FRQWpP XPD OLVWD KLHUiUTXLFD GDV SDVWDV FULDGDV SHOR1HWVFDSH 0HVVHQJHU 0DLOER[� $V SULQFLSDLV VmR�

,QER[� UHWpP DV QRYDV PHQVDJHQV GH FRUUHLR�

8QVHQW 0HVVDJHV� UHWpP DV PHQVDJHQV QmR HQYLDGDV� (OD p FULDGD TXDQGR R XVXiULRXWLOL]D�VH GR UHFXUVR GH QmR HQYLDU PHQVDJHQV LPHGLDWDPHQWH� ,VVR SRGH VHU IHLWR

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR ��mR GR 0HVVHQJHU 0DLOER[ � -DQHOD &RUUHLR� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

TXDQGR QD MDQHOD 0HVVDJH &RPSRVLWLRQ HVFROKH�VH R LWHP GH PHQX )LOH� RSomR6HQG /DWHU�

6HQW� UHWpP FySLDV GDV PHQVDJHQV HQYLDGDV�

7UDVK� UHWpP DV PHQVDJHQV GH FRUUHLR H[FOXtGDV� (OD p FULDGD TXDQGR YRFr H[FOXLXPD PHQVDJHP�

8VDQGR RV LWHQV GH PHQX� YRFr SRGH DGLFLRQDU RXWUDV SDVWDV GH FRUUHLR SDUD DMXGi�OR DRUJDQL]DU VXDV PHQVDJHQV� 4XDOTXHU SDVWD FULDGD DSDUHFH GHSRLV GDV SDVWDV FULDGDVDXWRPDWLFDPHQWH�

4XDQGR YRFr VHOHFLRQD XPD SDVWD GH FRUUHLR� R SDLQHO GH FDEHoDOKR H[LEH DV PHQVDJHQVFRQWLGDV QHVVD SDVWD H DV FROXQDV D VHJXLU�

6XEMHFW� PRVWUD R WtWXOR GD PHQVDJHP�

ºFRQH YHUGH� PRVWUD VH D PHQVDJHP Mi IRL OLGD� &OLTXH QR tFRQH SDUD DOWHUQDU R

VWDWXV GD OHLWXUD�

6HQGHU� PRVWUD R QRPH GR UHPHWHQWH GD PHQVDJHP GH FRUUHLR� 1DV SDVWDV 2XWER[H 6HQW� YRFr YHUi R WtWXOR 5HFLSLHQW DR LQYpV GH 6HQGHU H D FROXQD H[LELUi RHQGHUHoR HOHWU{QLFR GR GHVWLQDWiULR GD PHQVDJHP�

'DWH� PRVWUD D GDWD H D KRUD HP TXH D PHQVDJHP FKHJRX j &DL[D ,QER[�

%DQGHLUD YHUPHOKD� PRVWUD VH D PHQVDJHP IRL PDUFDGD FRPR LQWHUHVVDQWH� &OLTXHQHVWH tFRQH SDUD DOWHUQDU R VWDWXV GD PDUFDomR�

3DUD PRYHU XPD PHQVDJHP� RX VHMD� WLUDU GH XPD SDVWD H FRORFDU HP RXWUD� H[HFXWH RVVHJXLQWHV SDVVRV�

�� 6HOHFLRQH D PHQVDJHP TXH VHUi FRORFDGD HP RXWUD SDVWD�

�� $EUD R LWHP GH PHQX 0HVVDJH GD MDQHOD &RUUHLR�

�� 6HOHFLRQH D RSomR )LOH 0HVVDJH�

�� &OLTXH QD SDVWD RQGH D PHQVDJHP GHYHUi VHU JXDUGDGD��

4XDQGR YRFr VHOHFLRQD XPD PHQVDJHP� D PHVPD p H[LELGD QR SDLQHO GH FRQWH~GR GD

PHQVDJHP HP FRQMXQWR FRP LQIRUPDo}HV VREUH R FDEHoDOKR� FRPR 6XEMHFW� 'DWH� )URP�

7R H &F�

9RFr SRGH XWLOL]DU RV LWHQV GH PHQX RX RV ERW}HV GD EDUUD GH IHUUDPHQWDV SDUD OHU DSUy[LPD PHQVDJHP RX D PHQVDJHP DQWHULRU�

3DUD UHGLPHQVLRQDU FDGD XP GRV WUrV SDLQpLV GH PRGR D DGDSWDU LQIRUPDo}HV VREUH DVPHQVDJHQV� SRVLFLRQH R FXUVRU VREUH DV OLQKDV GDV ERUGDV HQWUH GRLV SDLQpLV �R FXUVRU

PXGD GH IRUPD� H DUUDVWH DWp TXH DGTXLUDP DV SURSRUo}HV GHVHMDGDV�

� RI � ��


��

� RI � ��


%DUUD�GH�IHUUDPHQWDV

*HW 0VJ� FRQHFWD�VH FRP R VHUYLGRU GH FRUUHLR H H[LEH DV PHQVDJHQV QRYDV QD

SDVWD ,QER[�

1HZ 0VJ� H[LEH D MDQHOD 0HVVDJH &RPSRVLWLRQ SDUD D FULDomR GH XPD QRYD

PHQVDJHP GH FRUUHLR� 2 FDPSR 7R� HVWDUi HP EUDQFR�

5HSO\�

5HSO\ WR 6HQGHU� H[LEH D MDQHOD 0HVVDJH &RPSRVLWLRQ SDUD UHVSRQGHU D

PHQVDJHP GH FRUUHLR DWXDO� 2 FDPSR 7R� HVWDUi SUp�HQGHUHoDGR DRUHPHWHQWH GD PHQVDJHP RULJLQDO�

5HSO\ WR 6HQGHU DQG $OO 5HFLSLHQWV� H[LEH D MDQHOD 0HVVDJH &RPSRVLWLRQ

SDUD UHVSRQGHU D PHQVDJHP GH FRUUHLR DWXDO� 2 FDPSR 7R� HVWDUiSUp�HQGHUHoDGR DR UHPHWHQWH GD PHQVDJHP RULJLQDO H D WRGRV RV RXWURVGHVWLQDWiULRV GD PHQVDJHP�

)RUZDUG� H[LEH D MDQHOD 0HVVDJH &RPSRVLWLRQ SDUD HQFDPLQKDU D PHQVDJHP GH

FRUUHLR DWXDO FRPR XP DQH[R� 2 FDPSR 7R� HVWDUi HP EUDQFR� 2 FDPSR 6XEMHFW

HVWDUi SUHIL[DGR FRP )ZG�

)LOH� H[LEH D OLVWD GH SDVWDV H[LVWHQWHV H SHUPLWH TXH XPD PHQVDJHP VHMD PRYLGD GHXPD SDVWD SDUD RXWUD�

1H[W� H[LEH D SUy[LPD PHQVDJHP QmR OLGD QD OLVWD GH PHQVDJHQV�

3ULQW� LPSULPH D PHQVDJHP VHOHFLRQDGD QR PRPHQWR�

6HFXULW\� YHULILFD VH D PHQVDJHP VRIUHX DOJXP WLSR GH FRGLILFDomR SDUD WUDQVLWDU QDUHGH�

'HOHWH� PRYH D PHQVDJHP VHOHFLRQDGD SDUD D SDVWD 7UDVK�

6WRS� VXVSHQGH TXDOTXHU WUDQVPLVVmR GH PHQVDJHQV HP DQGDPHQWR SURYHQLHQWH GRVHUYLGRU GH FRUUHLR�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR �-DQHOD &RUUHLR � %DUUD GH IHUUDPHQWDV� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

,WHQV�GH�0HQX

$R SRVLFLRQDU R PRXVH HP FDGD SDLQHO GD MDQHOD &RUUHLR� YRFr SRGHUi XWLOL]DU R PHQXSRS�XS FRPR DWDOKR SDUD RV GLYHUVRV LWHQV GD EDUUD GH PHQXV OLVWDGRV D VHJXLU�

)LOH

1HZ�







1HZ )ROGHU� FULD XPD QRYD SDVWD GH FRUUHLR�

2SHQ 0HVVDJH� DEUH XPD QRYD MDQHOD GH FRUUHLR H R FRQWH~GR GD PHQVDJHP pH[LELGR QR IRUPDWR WHOD FKHLD�

2SHQ $WWDFKPHQWV� PRVWUD VRPHQWH R TXH YHLR DQH[DGR QD PHQVDJHP�

6DYH $V� SHUPLWH TXH YRFr VDOYH D PHQVDJHP DWXDO FRPR XP DUTXLYR�

(GLW 0HVVDJH� DEUH D MDQHOD 0HVVDJH &RPSRVLWLRQ H HGLWD D PHQVDJHPVHOHFLRQDGD�

5HQDPH IROGHU� SHUPLWH PXGDU R QRPH GH XPD SDVWD�

(PSW\ 7UDVK )ROGHU� UHPRYH SHUPDQHQWHPHQWH DV PHQVDJHQV FRORFDGDV QD SDVWD

7UDVK �OL[HLUD��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR �-DQHOD &RUUHLR � ,WHQV GH PHQX� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

&RPSUHVV )ROGHUV� UHFXSHUD R HVSDoR HP GLVFR RFXSDGR SHODV PHQVDJHQVH[FOXtGDV�

*HW 0HVVDJHV� FRQHFWD�VH FRP R VHUYLGRU GH FRUUHLR H UHFXSHUD PHQVDJHQVHQGHUHoDGDV D YRFr�

6HQG 8QVHW 0HVVDJHV� FRQHFWD�VH FRP R VHUYLGRU GH FRUUHLR H HQYLD TXDOTXHU

PHQVDJHP TXH DLQGD QmR IRL HQWUHJXH�

6XEVFULEH WR 'LVFXVVLRQ *URXSV� SHUPLWH D LQVFULomR GR XVXiULR HP JUXSRV GHGLVFXVVmR XWLOL]DQGR QHZVJURXSV�


3DJH 6HWXS� PRGLILFD GHILQLo}HV GD SiJLQD SDUD LPSUHVVmR� FRPR PDUJHQV�FDEHoDOKRV H URGDSpV�

3ULQW 3UHYLHZ� YLVXDOL]D D PHQVDJHP DQWHV GH VHU LPSUHVVD QD WHOD�

3ULQW� LPSULPH D PHQVDJHP DWXDO� 9RFr SRGH VHOHFLRQDU GLYHUVDV FDUDFWHUtVWLFDV GHLPSUHVVmR�

&ORVH� IHFKD D MDQHOD DWXDO� 1R :LQGRZV� VDL GR DSOLFDWLYR 1HWVFDSH TXDQGR YRFrIHFKD D ~OWLPD SiJLQD�

([LW� IHFKD D MDQHOD DWXDO H VDL GR DSOLFDWLYR�

(GLW

8QGR�5HGR� UHYHUWH D ~OWLPD DomR�

&XW� UHPRYH D VHOHomR DWXDO H FRORFD XPD FySLD QD iUHD GH WUDQVIHUrQFLD�

&RS\� FRORFD XPD FySLD GD VHOHomR DWXDO QD iUHD GH WUDQVIHUrQFLD�

3DVWH� FRORFD XPD FySLD GR FRQWH~GR GD iUHD GH WUDQVIHUrQFLD QD SRVLomR GR FXUVRU�

'HOHWH 0HVVDJH� PRYH D PHQVDJHP VHOHFLRQDGD SDUD D SDVWD 7UDVK�

6HOHFW 0HVVDJH�

7KUHDG� VHOHFLRQD WRGDV DV PHQVDJHQV QR HQFDGHDPHQWR DWXDO�

)ODJJHG� VHOHFLRQD DV PHQVDJHQV GR HQFDGHDPHQWR DWXDO TXH HVWmRGHVLJQDGDV QR SDLQHO GH FDEHoDOKR GH PHQVDJHP�

$OO� VHOHFLRQD WRGDV DV PHQVDJHQV HP WRGRV RV HQFDGHDPHQWRV�

)LQG LQ 0HVVDJH� SURFXUD XPD SDODYUD QD PHQVDJHP DWXDO�

� RI � ��


)LQG $JDLQ� SURFXUD D PHVPD SDODYUD GD EXVFD DQWHULRU�

6HDUFK 0HVVDJHV� SHUPLWH ID]HU D EXVFD GH XPD SDODYUD HP WRGDV DV PHQVDJHQV GRXVXiULR�

6HDUFK 'LUHFWRU\� SHUPLWH ID]HU D EXVFD GH XPD SDODYUD HP XP GLUHWyULR

HVSHFLILFDGR SHOR XVXiULR�

0DQDJH 0DLO $FFRXQW� FKDPD R JHUHQFLDGRU GH PDLO SDUD FRQWDELOL]DomR GDVPHQVDJHQV�

0DQDJH 'LVFXVVLRQ *URXS� FKDPD R JHUHQFLDGRU GH QHZVJURXSV SDUDFRQWDELOL]DomR GDV PHQVDJHQV�

0DLO )LOWHUV� SHUPLWH FRORFDU ILOWURV QDV PHQVDJHQV�

3URSHUWLHV� PRVWUD DV SURSULHGDGHV HVSHFLDLV GH XPD PHQVDJHP�


9LHZ

+LGH RX 6KRZ 1DYLJDWLRQ 7RROEDU� HVFRQGH RX PRVWUD D EDUUD GH ERW}HV�

+LGH RX 6KRZ /RFDWLRQ 7RROEDU� HVFRQGH RX PRVWUD D EDUUD TXH SRVVXL DV SDVWDVGH FRUUHLR�

+LGH RX 6KRZ 0HVVDJH� HVFRQGH RX PRVWUD D iUHD GH FRQWH~GR GD PHQVDJHP�

6RUW� SHUPLWH TXH YRFr RUGHQH DV PHQVDJHQV QR FDPSR GH FDEHoDOKR GH DFRUGRFRP D GDWD� WtWXOR� UHPHWHQWH� WDPDQKR GD PHQVDJHP� GHQWUH RXWURV� 3HUPLWHWDPEpP HVFROKHU HQWUH RUGHQDomR DVFHQGHQWH H GHVFHQGHQWH�

0HVVDJHV�

1HZ� H[LEH DSHQDV DV PHQVDJHQV QmR OLGDV QR SDLQHO GH FDEHoDOKR GHPHQVDJHP�

7KUHDGV ZLWK 1HZ� H[LEH� QR SDLQHO GH FDEHoDOKR� DSHQDV DV PHQVDJHQV QmROLGDV H TXH SRVVXHP XP HQFDGHDPHQWR�

$OO� H[LEH DV PHQVDJHQV OLGDV H QmR OLGDV QR SDLQHO GH FDEHoDOKR GHPHQVDJHP�

+HDGHUV� SHUPLWH TXH YRFr FRQWUROH R Q~PHUR GH FDPSRV GH LQIRUPDomR GHFDEHoDOKR PRVWUDGRV DR H[LELU PHQVDJHQV�

� RI � ��


$OO� H[LEH WRGRV RV FDPSRV GH FDEHoDOKR SRVVtYHLV�

1RUPDO� H[LEH RV SULQFLSDLV FDPSRV GH HQGHUHoDPHQWR�

%ULHI� H[LEH VRPHQWH RV FDPSRV GH DVVXQWR H GHVWLQDWiULR�

$WWDFKPHQWV�

,QOLQH� TXDQGR VHOHFLRQDGR� SHUPLWH D H[LELomR GR DQH[R GH SiJLQD FRPRSDUWH GD PHQVDJHP� &DVR R UHPHWHQWH WHQKD LQFOXtGR XPD SiJLQD HP KWPO

FRPR XP DQH[R� D SiJLQD IRUPDWDGD VHUi LQFOXtGD QR FRUSR GD PHQVDJHP�

$V /LQN� TXDQGR VHOHFLRQDGR� SHUPLWH TXH YRFr DFHVVH XP DQH[R GH SiJLQDXWLOL]DQGR XP YtQFXOR� &DVR R UHPHWHQWH WHQKD LQFOXtGR XPD SiJLQD HP KWPO

FRPR XP DQH[R� XP YtQFXOR j SiJLQD IRUPDWDGD VHUi LQFOXtGR QR FRUSR GDPHQVDJHP� $R FOLFDU QR YtQFXOR� YRFr H[LEH D SiJLQD QR SDLQHO GH FRQWH~GRGD PHQVDJHP�

,QFUHDVH )RQW� DXPHQWD D OHWUD GD PHQVDJHP TXH R XVXiULR HVWi YLVXDOL]DQGR�

'HFUHDVH )RQW� GLPXQXL D OHWUD GD PHQVDJHP TXH R XVXiULR HVWi YLVXDOL]DQGR�

5HORDG� WUD] QRYDPHQWH D PHQVDJHP GR VHUYLGRU�

6KRZ ,PDJHV� H[LEH DV LPDJHQV GD PHQVDJHP DWXDO� FDVR HODV QmR WHQKDP VLGRFDUUHJDGDV DXWRPDWLFDPHQWH�

5HIUHVK� UHGHVHQKD D PHQVDJHP DWXDO�

6WRS /RDGLQJ� VXVSHQGH TXDOTXHU WUDQVPLVVmR GH PHQVDJHQV HP DQGDPHQWRSURYHQLHQWH GR VHUYLGRU GH FRUUHLR�

8QVFUDPEOH �527�� SHUPLWH D GHFRGLILFDomR GH XP WLSR GH PHQVDJHPHVSHFtILFR SDUD R TXDO R UHPHWHQWH WURFRX RV FDUDFWHUHV GD PHQVDJHP�

3DJH 6RXUFH� DEUH XPD MDQHOD 1HWVFDSH VHSDUDGD H PRVWUD R FDEHoDOKR FRPSOHWR HFRQWH~GR GD PHQVDJHP�

3DJH ,QIR� DEUH XPD MDQHOD 1HWVFDSH VHSDUDGD TXH LQIRUPD D HVWUXWXUD HFRPSRVLomR GD PHQVDJHP DWXDO �FRPR HVWi JXDUGDGR QR GLUHWyULR GR FRPSXWDGRUGR XVXiULR��

(QFRGLQJ� SHUPLWH TXH YRFr VHOHFLRQH D FRGLILFDomR GR FRQMXQWR GH FDUDFWHUHVXWLOL]DGD SRU XP GRFXPHQWR TXDQGR D FRGLILFDomR GR GRFXPHQWR QmR HVWiHVSHFLILFDGD RX GLVSRQtYHO�

*R

1H[W 0HVVDJH� H[LEH D SUy[LPD PHQVDJHP OLVWDGD QR SDLQHO GH FRQWH~GR GD

� RI � ��


PHQVDJHP�

1H[W 8QUHDG 0HVVDJH� H[LEH D SUy[LPD PHQVDJHP QmR OLGD�

1H[W )ODJJHG 0HVVDJH� H[LEH D SUy[LPD PHQVDJHP PDUFDGD�

1H[W 8QUHDG )ODJJHG� H[LEH D SUy[LPD PHQVDJHP QmR OLGD H PDUFDGD�

1H[W )ROGHU� H[LEH D SULPHLUD PHQVDJHP GD SUy[LPD SDVWD GH FRUUHLR�

1H[W 8QUHDG )ROGHU� H[LEH D SULPHLUD PHQVDJHP QmR OLGD GD SUy[LPD SDVWD GHFRUUHLR�

3UHYLRXV 0HVVDJH� H[LEH D PHQVDJHP DQWHULRU�

3UHYLRXV 8QUHDG 0HVVDJH� H[LEH D PHQVDJHP QmR OLGD DQWHULRU�

3UHYLRXV )ODJJHG 0HVVDJH� H[LEH D PHQVDJHP PDUFDGD DQWHULRU�

)LUVW )ODJJHG 0HVVDJH� H[LEH D SULPHLUD PHQVDJHP PDUFDGD�

%DFN� YROWD SDUD D ~OWLPD PHQVDJHP OLGD�

)RUZDUG� DYDQoD SDUD D SUy[LPD PHQVDJHP OLGD�

0HVVDJH

1HZ 0HVVDJH� H[LEH D MDQHOD 0HVVDJH &RPSRVLWLRQ SDUD D FULDomR GH XPD QRYD

PHQVDJHP GH FRUUHLR� 2 FDPSR 7R� HVWDUi HP EUDQFR�

5HSO\�

5HSO\ WR 6HQGHU� H[LEH D MDQHOD 0HVVDJH &RPSRVLWLRQ SDUD UHVSRQGHU D

PHQVDJHP GH FRUUHLR DWXDO� 2 FDPSR 7R� HVWDUi SUp�HQGHUHoDGR DRUHPHWHQWH GD PHQVDJHP RULJLQDO�

5HSO\ WR 6HQGHU DQG $OO 5HFLSLHQWV� H[LEH D MDQHOD 0HVVDJH &RPSRVLWLRQ

SDUD UHVSRQGHU D PHQVDJHP GH FRUUHLR DWXDO� 2 FDPSR 7R� HVWDUiSUp�HQGHUHoDGR DR UHPHWHQWH GD PHQVDJHP RULJLQDO H D WRGRV RV RXWURVGHVWLQDWiULRV GD PHQVDJHP DWXDO�

)RUZDUG� H[LEH D MDQHOD 0HVVDJH &RPSRVLWLRQ SDUD R HQYLR GD PHQVDJHP DWXDO

FRPR XP DQH[R H FRP RV FDPSRV 6XEMHFW H $WWDFKPHQW DXWRPDWLFDPHQWHSUHHQFKLGRV�

)RUZDUG 4XRWHG� H[LEH D MDQHOD 0HVVDJH &RPSRVLWLRQ SDUD R HQYLR GD PHQVDJHPDWXDO FRPR WH[WR FLWDGR QD iUHD GH FRQWH~GR�

$GG WR $GGUHVV %RRN� FULD QR OLYUR GH HQGHUHoRV XPD HQWUDGD SDUD R UHPHWHQWH GD

� RI � ��


PHQVDJHP DWXDO�

)LOH 0HVVDJH� WUDQVIHUH D PHQVDJHP DWXDO SDUD D SDVWD VHOHFLRQDGD�

&RS\ 0HVVDJH� WUDQVIHUH XPD FySLD GD PHQVDJHP DWXDO SDUD D SDVWD VHOHFLRQDGD�

0DUN� GLIHUHQFLD D PHQVDJHP DWXDO FRP R tFRQH YHUGH QD FROXQD GH PDUFDomR GR

FDPSR GH FDEHoDOKR GH PHQVDJHP�

)ODJ� GLIHUHQFLD D PHQVDJHP DWXDO FRP R tFRQH �EDQGHLUD YHUPHOKD� QD FROXQD GHPDUFDomR GR FDPSR GH FDEHoDOKR GH PHQVDJHP�

8QIODJ� UHPRYH R tFRQH �EDQGHLUD YHUPHOKD� GD PHQVDJHP DWXDO�

&RPPXQLFDWRU

(VWH PHQX FRQWpP RV PHVPRV LWHQV GR PHQX QD MDQHOD SULQFLSDO GR 1HWVFDSH&RPPXQLFDWRU �EURZVHU��

+HOS


��

� RI � ��


-DQHOD�&RPSRU�0HQVDJHP

9RFr SRGH HQYLDU PHQVDJHQV XWLOL]DQGR D MDQHOD 0HVVDJH &RPSRVLWLRQ� $R XWLOL]DU RFRUUHLR HOHWU{QLFR� YRFr SRGH WUDQVPLWLU SiJLQDV GD ,QWHUQHW� DUTXLYRV FRPR DQH[RV� DOpPGH SiJLQDV FRP IRUPDWR KWPO TXH VHUmR H[LELGDV QD PHQVDJHP GH FRUUHLR�

3DUD H[LELU D MDQHOD 0HVVDJH &RPSRVLWLRQ� H[HFXWH RV VHJXLQWHV SDVVRV�

�� (VFROKD QR PHQX D RSomR GD -DQHOD GH &RUUHLR� R LWHP )LOH�

�� 6HOHFLRQH 1HZ�

�� &OLTXH HP 0HVVDJH�

28

1D -DQHOD GH &RUUHLR� FOLTXH QD EDUUD GH ERW}HV R tFRQH 1HZ 0VJ�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR ��HU 0DLOER[ � -DQHOD SDUD FRPSRU PHQVDJHP� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO


6HQG� GLVWULEXL D PHQVDJHP DWXDO QD UHGH H IHFKD D MDQHOD0HVVDJH &RPSRVLWLRQ�

4XRWH� FRORFD D PHQVDJHP DWXDO QR IRUPDWR GH WH[WR FLWDGR�

$GGUHVV� DEUH D OLVWD GH HQGHUHoRV HOHWU{QLFRV FULDGD SHOR XVXiULR�

$WWDFK� SHUPLWH R HQYLR GH XP GRFXPHQWR VHSDUDGR MXQWR FRP D PHQVDJHP GH FRUUHLR�

)LOH� SHUPLWH DQH[DU XP DUTXLYR j PHQVDJHP DWXDO�

$R FOLFDU QHVVD RSomR VHUi DEHUWD D MDQHOD (QWHU ILOH WR DWWDFK� 9RFr GHYHUi SRVLFLRQDUQR GLUHWyULR RQGH HVWi R DUTXLYR TXH GHYHUi VHU HQYLDGR� )HLWR LVVR� FOLTXH QR QRPH GR

DUTXLYR H FOLTXH HP $EULU�

:HE SDJH� SHUPLWH DQH[DU XP HQGHUHoR GH SiJLQD j PHQVDJHP DWXDO�

$R FOLFDU QHVVD RSomR VHUi DEHUWD D MDQHOD 3OHDVH 6SHFLI\ D /RFDWLRQ WR $WWDFK� 9RFr

GHYHUi GLJLWDU R HQGHUHoR GD SiJLQD TXH GHYHUi VHU DQH[DGD D PHQVDJHP� )HLWR LVVR�

FOLTXH HP2.�

0\ DGGUHVV ERRN FDUG� SHUPLWH LQFOXLU R HQGHUHoR GD PHQVDJHP DWXDO QR $GGUHVV

%RRN�

6SHOOLQJ� FKDPD R GLFLRQiULR GH SDODYUDV H SHUPLWH DOWHUDo}HV�

6DYH� VDOYD D PHQVDJHP DWXDO QD SDVWD GH FRUUHLR FKDPDGD 'UDIW�

6HFXULW\� YHULILFD VH D PHQVDJHP VRIUHX DOJXP WLSR GH FRGLILFDomR SDUD WUDQVLWDU QD UHGH�

6WRS� VXVSHQGH D WUDQVPLVVmR GD PHQVDJHP TXH HVWi VHQGR HQYLDGD�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR ��D FRPSRU PHQVDJHP � %DUUD GH IHUUDPHQWDV� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

,WHQV�GH�0HQX

$R SRVLFLRQDU R PRXVH HP FDGD SDLQHO GD MDQHOD &RUUHLR� YRFr SRGHUi XWLOL]DU R PHQXSRS�XS FRPR DWDOKR SDUD RV GLYHUVRV LWHQV GD EDUUD GH PHQXV OLVWDGRV D VHJXLU�

)LOH

1HZ�







6DYH 'UDIW� VDOYD D PHQVDJHP DWXDO QD SDVWD GH FRUUHLR FKDPDGD 'UDIW�

6DYH $V� SHUPLWH TXH YRFr VDOYH D PHQVDJHP DWXDO HP XP DUTXLYR�

6HQG 1RZ� GLVWULEXL D PHQVDJHP DWXDO QD UHGH H IHFKD D MDQHOD�

6HQG /DWHU� DUPD]HQD D PHQVDJHP DWXDO QD SDVWD 8QVHW 0HVVDJH� SDUD

GLVWULEXLomR SRVWHULRU QD UHGH� (VFROKD QD MDQHOD GH &RUUHLR� R LWHP GH PHQX )LOH�

RSomR 6HQG 8QVHW 0HVVDJHV SDUD GLVWULEXLU DV PHQVDJHQV PDUFDGDV SDUD HQWUHJDSRVWHULRU�

4XRWH 2ULJLQDO 7H[W� FRORFD D PHQVDJHP DWXDO QR IRUPDWR GH WH[WR FLWDGR�

6HOHFW $GGUHVVHV� SHUPLWH TXH R XVXiULR HVFROKD XP HQGHUHoR HOHWU{QLFR GR VHX

$GGUHVV %RRN�

$WWDFK� SHUPLWH R HQYLR GH XP GRFXPHQWR VHSDUDGR MXQWR FRP D PHQVDJHP GH

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR ��HOD SDUD FRPSRU PHQVDJHP � ,WHQV GH PHQX� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

FRUUHLR�

)LOH� SHUPLWH DQH[DU XP DUTXLYR j PHQVDJHP DWXDO�

$R FOLFDU QHVVD RSomR VHUi DEHUWD D MDQHOD (QWHU ILOH WR DWWDFK� 9RFr GHYHUiSRVLFLRQDU QR GLUHWyULR RQGH HVWi R DUTXLYR TXH GHYHUi VHU HQYLDGR� )HLWR

LVVR� FOLTXH QR QRPH GR DUTXLYR H FOLTXH HP $EULU�

:HE SDJH� SHUPLWH DQH[DU XP HQGHUHoR GH SiJLQD j PHQVDJHP DWXDO�

$R FOLFDU QHVVD RSomR VHUi DEHUWD D MDQHOD 3OHDVH 6SHFLI\ D /RFDWLRQ WR

$WWDFK� 9RFr GHYHUi GLJLWDU R HQGHUHoR GD SiJLQD TXH GHYHUi VHU DQH[DGD D

PHQVDJHP� )HLWR LVVR� FOLTXH HP 2.�

0\ DGGUHVV ERRN FDUG� SHUPLWH LQFOXLU R HQGHUHoR GD PHQVDJHP DWXDO QR

$GGUHVV %RRN�


&ORVH� IHFKD D SiJLQD DWXDO� 1R :LQGRZV� VDL GR DSOLFDWLYR 1HWVFDSH TXDQGR YRFrIHFKD D ~OWLPD SiJLQD�

([LW� IHFKD D SiJLQD 1HWVFDSH DWXDO H VDL GR DSOLFDWLYR�

(GLW

8QGR� UHYHUWH D ~OWLPD DomR�

&XW� UHPRYH D VHOHomR DWXDO H FRORFD XPD FySLD QD ·UHD GH 7UDQVIHUrQFLD�

&RS\� FRORFD XPD FySLD GD VHOHomR DWXDO QD ·UHD GH 7UDQVIHUrQFLD�

3DVWH� FRORFD XPD FySLD GR FRQWH~GR GD ·UHD GH 7UDQVIHUrQFLD QD SRVLomR GRFXUVRU�

3DVWH DV TXRWDWLRQ� FRORFD XPD FySLD GR FRQWH~GR GD ·UHD GH 7UDQVIHUrQFLD QDSRVLomR GR FXUVRU QR IRUPDWR GH WH[WR FLWDGR�

'HOHWH� DSDJD� OHWUD D OHWUD� R WH[WR GD iUHD GH FRQWH~GR�

'HOHWH WDEOH� DSDJD D WDEHOD H[LVWHQWH GD iUHD GH FRQWH~GR�

5HPRYH OLQN� DSDJD RV OLQNV H[LVWHQWHV QD iUHD GH FRQWH~GR�

6HOHFW $OO� VHOHFLRQD WRGD D iUHD GH FRQWH~GR GD PHQVDJHP DWXDO�

6HOHFW 7DEOH� VHOHFLRQD D WDEHOD H[LVWHQWH QD iUHD GH FRQWH~GR�

)LQG LQ 0HVVDJH� SURFXUD XPD SDODYUD QD PHQVDJHP DWXDO�

� RI � ��


)LQG $JDLQ� SURFXUD D PHVPD SDODYUD GD EXVFD DQWHULRU�

6HDUFK 'LUHFWRU\� SHUPLWH ID]HU D EXVFD GH XPD SDODYUD HP XP GLUHWyULRHVSHFLILFDGR SHOR XVXiULR�


9LHZ

+LGH RX 6KRZ 0HVVDJH 7RROEDU� HVFRQGH RX PRVWUD D EDUUD GH ERW}HV�

+LGH RX 6KRZ $GGUHVVLQJ $UHD� HVFRQGH RX PRVWUD D EDUUD TXH SRVVXL RVHQGHUHoRV HOHWU{QLFRV H GRFXPHQWRV DQH[DGRV�

+LGH RX 6KRZ )RUPDWWLQJ 7RROEDU� HVFRQGH RX PRVWUD D EDUUD TXH SRVVXL RVIRQWHV H WDPDQKRV GH OHWUDV� FRUHV H RXWUDV IRUPDWDo}HV�

$GGUHVV� $WWDFKPHQWV H 2SWLRQV� SHUPLWH FRQILJXUDU D EDUUD TXH SRVVXL RV

HQGHUHoRV HOHWU{QLFRV H GRFXPHQWRV DQH[DGRV �$GGUHVVLQJ $UHD��

+LGH RX 6KRZ 3DUDJUDSK 0DUNV� HVFRQGH RX PRVWUD DV PDUFDV GH SDUiJUDIR�

3DJH 6RXUFH� DEUH XPD MDQHOD 1HWVFDSH VHSDUDGD H PRVWUD R FDEHoDOKR FRPSOHWR HFRQWH~GR GD PHQVDJHP�

3DJH ,QIR� DEUH XPD MDQHOD 1HWVFDSH VHSDUDGD TXH LQIRUPD D HVWUXWXUD HFRPSRVLomR GD PHQVDJHP DWXDO �FRPR HVWi JXDUGDGR QR GLUHWyULR GR FRPSXWDGRU

GR XVXiULR��

(QFRGLQJ� SHUPLWH TXH YRFr VHOHFLRQH D FRGLILFDomR GR FRQMXQWR GH FDUDFWHUHVXWLOL]DGD SRU XP GRFXPHQWR TXDQGR D FRGLILFDomR GR GRFXPHQWR QmR HVWiHVSHFLILFDGD RX GLVSRQtYHO�

,QVHUW

/LQN� SHUPLWH D LQFOXVmR GH XP OLQN �WH[WR � HQGHUHoR� QD PHQVDJHP DWXDO�

7DUJHW� SHUPLWH D LQFOXVmR GH XP tFRQH SDUD FKDPDU D DWHQomR GR GHVWLQDWiULR�

,PDJH� SHUPLWH D LQFOXVmR GH XPD LPDJHP QD PHQVDJHP DWXDO�

+RUL]RQWDO /LQH� SHUPLWH D LQFOXVmR GH XPD OLQKD KRUL]RQWDO QD PHQVDJHP DWXDO�

7DEOH� SHUPLWH D LQFOXVmR GH XPD WDEHOD QD PHQVDJHP DWXDO�

+70/ 7DJ� SHUPLWH D LQFOXVmR GH XPD GLUHWLYD KWPO QD PHQVDJHP DWXDO�

� RI � ��


1HZ /LQH %UHDN� SHUPLWH D LQFOXVmR GH OLQKDV HP EUDQFR QD PHQVDJHP DWXDO�

%UHDN EHORZ ,PDJH�V�� SHUPLWH D LQFOXVmR GH OLQKDV HP EUDQFR DEDL[R GH XPDLPDJHP�

)RUPDW

)RQW� SHUPLWH FRQILJXUDU R WLSR GH OHWUD GD PHQVDJHP DWXDO�

6L]H� SHUPLWH FRQILJXUDU R WDPDQKR GD OHWUD GD PHQVDJHP DWXDO�

6W\OH� SHUPLWH FRQILJXUDU R IRUPDWR GD OHWUD GD PHQVDJHP DWXDO�

&RORU� SHUPLWH FRQILJXUDU D FRU GD OHWUD GD PHQVDJHP DWXDO�

5HPRYH $OO 6W\OHV� FDQFHOD D FRQILJXUDomR GH IRUPDWR GH OHWUD GD PHQVDJHP DWXDO�

+HDGLQJ� SHUPLWH FRQILJXUDU R FDEHoDOKR GD PHQVDJHP DWXDO�

3DUDJUDSK� SHUPLWH FRQILJXUDU RV SDUiJUDIRV GD PHQVDJHP DWXDO�

/LVW� SHUPLWH FRQILJXUDU R WLSR GH OLVWD GD PHQVDJHP DWXDO�

$OLJQ� SHUPLWH FRQILJXUDU R DOLQKDPHQWR GD PHQVDJHP DWXDO�

,QFUHDVH ,GHQW� SHUPLWH DXPHQWDU D WDEXODomR GH XP SDUiJUDIR�

'HFUHDVH ,GHQW� SHUPLWH GLPLQXLU D WDEXODomR GH XP SDUiJUDIR�

&KDUDFWHU 3URSHUWLHV� SHUPLWH DOWHUDU DV FRQILJXUDo}HV GR WLSR GH OHWUD GDPHQVDJHP DWXDO�

7DEOH 3URSHUWLHV� SHUPLWH DOWHUDU DV FRQILJXUDo}HV GD WDEHOD GD PHQVDJHP DWXDO�

3DJH &RORUV DQG 3URSHUWLHV� SHUPLWH DOWHUDU DV FRQILJXUDo}HV GH FRUHV GDPHQVDJHP DWXDO�

7RROV

&KHFN 6SHOOLQJ� FKDPD R GLFLRQiULR GH SDODYUDV H SHUPLWH DOWHUDo}HV�

&RPPXQLFDWRU

(VWH PHQX FRQWpP RV PHVPRV LWHQV GR PHQX QD MDQHOD SULQFLSDO GR 1HWVFDSH

� RI � ��


&RPPXQLFDWRU �EURZVHU��

+HOS


��

� RI � ��


$GGUHVV�%RRN

2 DGGUHVV ERRN p XPD DJHQGD RQGH YRFr SRGHUi JXDUGDU RV HQGHUHoRV HOHWU{QLFRV XVDGRVIUHTXHQWHPHQWH�

3DUD FULDU XP XVXiULR IDoD R VHJXLQWH�


�� 6HOHFLRQH D RSomR $GGUHVV %RRN�

�� $SDUHFHUi XPD MDQHOD FKDPDGD $GGUHVV %RRN�

�� $EUD R LWHP GH PHQX )LOH�

�� 6HOHFLRQH D RSomR 1HZ &DUG�

�� $SDUHFHUi XPD FDL[D GH GLiORJR FKDPDGD 1HZ &DUG RQGH WHPRV DV VHJXLQWHV RSo

)LUVW 1DPH� HQWUH FRP R QRPH GR XVXiULR�

/DVW 1DPH� HQWUH FRP VREUHQRPH GR XVXiULR�

2UJDQL]DWLRQ� HPSUHVD GR XVXiULR�

(PDLO $GGUHVV� HQWUH FRP R HQGHUHoR HOHWU{QLFR GR XVXiULR�

1LFNQDPH� HQWUH FRP R DSHOLGR SDUD HVVH XVXiULR�

1RWHV� FRPHQWiULRV H[WUDV�


9RFr SHUFHEHUi TXH DSDUHFHUi QD MDQHOD $GGUHVV %RRN XPD UHIHUrQFLD FRP R QRPH G

TXH YRFr FULRX� $R HQYLDU XP PDLO EDVWD FRORFDU QR FDPSR GH HQGHUHoR R DSHOLGR TXHVFROKHX H D PHQVDJHP VHUi HQYLDGD SDUD R HQGHUHoR HOHWU{QLFR UHIHUHQWH jTXHOH QLFN

3DUD FULDU XPD OLVWD GH XVXiULRV IDoD R VHJXLQWH�


�� 6HOHFLRQH D RSomR $GGUHVV %RRN�

�� $SDUHFHUi XPD MDQHOD FKDPDGD $GGUHVV %RRN�

�� $EUD R LWHP GH PHQX )LOH�

�� 6HOHFLRQH D RSomR 1HZ /LVW�

� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR �$GUHVV %RRN� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

�� $SDUHFHUi XPD FDL[D GH GLiORJR FKDPDGD 0DLOLQJ /LVW RQGH WHPRV DV VHJXLRSo}HV�

/LVW 1DPH� HQWUH FRP XP QRPH SDUD D OLVWD GH XVXiULRV�

/LVW 1LFNQDPH� HQWUH FRP XP DSHOLGR SDUD D OLVWD GH XVXiULRV�

'HVFULSWLRQ� FRPHQWiULRV H[WUDV�

7R DGG HQWULHV WR WKLV PDLOLQJ OLVW� W\SH QDPHV IURP WKH DGGUHV ERRN

FRP RV HQGHUHoRV HOHWU{QLFRV TXH IDUmR SDUWH GD OLVWD RX HQWUDU FRP RV DGRV XVXiULRV TXH Mi HVWLYHUHP FULDGRV QR OLYUR GH HQGHUHoRV�


� RI � ��

$SUHQGHQGR ,QWHUQHW � &RUUHLR HOHWU{QLFR �$GUHVV %RRN� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��FRUUHLR��KWPO

/LVWDV�GH�'LVWULEXLomR

&RP DV OLVWDV GH GLVWULEXLomR� YRFr SRGH SDUWLFLSDU GH JUXSRV GH GLVFXVVmR XVDQGR DSHQDVR FRUUHLR HOHWU{QLFR� ([LVWHP JUXSRV VREUH RV PDLV YDULDGRV DVVXQWRV� FRPR IORUHVWDV�VLVWHPDV GH FRQWDELOLGDGH� PHGLFLQD� P~VLFD H DXWRPRELOLVPR�

$V OLVWDV IXQFLRQDP FRP XP VLVWHPD GH DVVLQDWXUDV� 3DUD SDUWLFLSDU GH XPD OLVWD p SUHFLVRVHU DVVLQDQWH� 6y HQWmR p SRVVtYHO HQYLDU XPD PHQVDJHP SDUD D OLVWD H WHU FySLDVGLVWULEXtGDV D WRGRV RV SDUWLFLSDQWHV� 'D PHVPD IRUPD� YRFr UHFHEHUi DV PHQVDJHQV TXHRV GHPDLV XVXiULRV HQYLDUHP SDUD R JUXSR�

$VVLQDWXUD

1D PDLRULD GDV YH]HV� R VHUYLoR GH 0DLOLQJ /LVWV �OLVWDV GH GLVWULEXLomR� p JUDWXLWR HD DVVLQDWXUD p PXLWR VLPSOHV� 1RUPDOPHQWH �LVVR SRGH YDULDU� EDVWD HQYLDU XP H�PDLOSDUD R PDLOVHUYHU RQGH HVWi R JUXSR TXH OKH LQWHUHVVD� FRQWHQGR D VHJXLQWHPHQVDJHP�

VXEVFULEH � �QRPH GD OLVWD� � �VHX QRPH FRPSOHWR�

6H D VXD PHQVDJHP HVWLYHU FRUUHWD� YRFr UHFHEHUi XPD UHVSRVWD DXWRPiWLFD FRP D

)$4 �SHUJXQWDV H UHVSRVWDV IUHTXHQWHV� GD OLVWD H LQVWUXo}HV VREUH FRPR FDQFHODU DDVVLQDWXUD� *XDUGH HVVD PHQVDJHP SDUD TXDQGR TXLVHU VDLU GR JUXSR� 6H D VXDPHQVDJHP FRQWLYHU DOJXP HUUR� D PHQVDJHP DXWRPiWLFD WUDUi XPD OLVWD GRVFRPDQGRV DFHLWRV SHOR VHUYLGRU GH OLVWDV� $QDOLVH D OLVWD GH FRPDQGRV� H UHPHWDQRYDPHQWH R SHGLGR GH DVVLQDWXUD�

&DQFHODPHQWR

3DUD YRFr FDQFHODU VXD DVVLQDWXUD HP XPD OLVWD GH GLVWULEXLomR� HQYLH XP PDLO SDUD RJHUHQFLDGRU GH OLVWDV H QR FRUSR GD PHQVDJHP HVFUHYD�

XQVXEVFULEH � �QRPH GD OLVWD�

7LSRV GH OLVWDV

/LVWDV 1mR�0RGHUDGDV

e PDQWLGD HVVHQFLDOPHQWH SRU VRIWZDUH �EXUUR�� 9RFr PDQGD XP SHGLGR GHDVVLQDWXUD SDUD XPD PiTXLQD� 6HX QRPH p DXWRPDWLFDPHQWH DGLFLRQDGR j OLVWD GHDVVLQDQWHV GD OLVWD� 'Dt HP GLDQWH� YRFr UHFHEHUi HP VXD FDL[D GH FRUUHLR WRGDV DVPHQVDJHQV TXH TXDOTXHU RXWUR PHPEUR GD OLVWD SRVWDU� ( LVVR WXGR DFRQWHFHUiDXWRPDWLFDPHQWH� VHP LQWHUYHQomR KXPDQD�

/LVWDV 0RGHUDGDV

� RI � ��

$SUHQGHQGR ,QWHUQHW � /LVWDV GH 'LVWULEXLomR KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��OLVWDV�KWPO

$V PHQVDJHQV TXH IOXHP HP XPD OLVWD PRGHUDGD VmR ILOWUDGDV SRU XP VHU KXPDQR�QRUPDOPHQWH R FULDGRU GD OLVWD� 7RGDV DV PHQVDJHQV VmR� FRP HIHLWR� SRVWDGDVSULPHLUR SDUD HVWH LQGLYtGXR� (OH GHFLGH TXDLV DV PHQVDJHQV VHUmR HQYLDGDV SDUDFDGD XP GD OLVWD�

(QGHUHoRV GH OLVWDV

/LV]W �KWWS��ZZZ�OLV]W�FRP�

2 /LV]W p XPD HVSpFLH GH FDWiORJR GDV OLVWDV GH GLVWULEXLomR� 2V YLVLWDQWHV SRGHPID]HU EXVFDV SRU SDODYUDV�FKDYH H GHVFREULU RV HQGHUHoRV H FRPDQGRV QHFHVViULRVSDUD DVVLQDU XPD OLVWD�

3XEOLF $FFHVVLEOH 0DLOLQJ /LVWV �KWWS��ZZZ�1HR6RIW�FRP�LQWHUQHW�SDPO�

8P JXLD FRP FHQWHQDV GH OLVWDV DSUHVHQWDGDV HP RUGHP DOIDEpWLFD RX SRU DVVXQWR�

&RQWpP LQIRUPDo}HV VREUH FRPR DVVLQDU FDGD OLVWD�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � /LVWDV GH 'LVWULEXLomR KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��OLVWDV�KWPO

(WLTXHWD�QD�5HGH

$ ERD FRQYLYrQFLD QD ,QWHUQHW GHSHQGH GH XPD VpULH GH UHJUDV FRQKHFLGDV FRPR

QHWLTXHWWH RX HWLTXHWD QD UHGH� $V UHJUDV LQFOXtGDV QD HWLTXHWD QmR IRUDP GHILQLGDV SRUXPD DXWRULGDGH QR DVVXQWR� PDV FULDGDV SHORV SUySULRV XVXiULRV DR ORQJR GR WHPSR�7DPEpP QmR H[LVWH XP WH[WR ~QLFR H GHILQLWLYR VREUH R WHPD� PDV YiULDV LQWHUSUHWDo}HVHVSDOKDGDV SHOD UHGH� $TXL YRFr YDL HQFRQWUDU XPD SHTXHQD FRPSLODomR GDV UHJUDV PDLVLPSRUWDQWHV�

&RUUHLR HOHWU{QLFR

/LVWDV GH GLVWULEXLomR

2XWURV OHPEUHWHV

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � (WLTXHWD QD 5HGH KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��HWLTXHWD�KWPO

&RUUHLR�(OHWU{QLFR

$FHQWXDomR

1HP WRGRV RV XVXiULRV GD ,QWHUQHW HVWmR SUHSDUDGRV SDUD UHFHEHU PHQVDJHQVDFHQWXDGDV� 3RUWDQWR� QmR HQYLH PDLOV FRP DFHQWRV SRLV YRFr FRUUH R ULVFR GDVSHVVRDV QmR FRQVHJXLUHP OHU D PHQVDJHP�

8VR GH OHWUD PDL~VFXOD

1mR XVH OHWUD PDL~VFXOD HP WRGR R VHX WH[WR� &RQYHQFLRQRX�VH QD ,QWHUQHW TXH DOHWUD PDL~VFXOD VHUYH SDUD ID]HU GH FRQWD TXH YRFr HVWi *5,7$1'2� 6RPHQWHXWLOL]H HVVH DUWLItFLR TXDQGR TXLVHU GDU rQIDVH D DOJXPDV SDODYUDV�

8VH FLWDo}HV QDV UHVSRVWDV

4XDQGR HVWLYHU HVFUHYHQGR XPD UHVSRVWD D XPD PHQVDJHP TXH FKHJRX SRU H�PDLO�FLWH XPD SDUWH GR WH[WR UHFHELGR SDUD TXH R DXWRU VDLED GR TXH YRFr HVWi IDODQGR�,VVR p SDUWLFXODUPHQWH LPSRUWDQWH VH R VHX FRUUHVSRQGHQWH VH FRPXQLFD FRPGLYHUVDV SHVVRDV YLD H�PDLO RX VH YRFr GHPRURX YiULRV GLDV SDUD HVFUHYHU DUHVSRVWD� 6HX FRUUHVSRQGHQWH SRGH VLPSOHVPHQWH WHU HVTXHFLGR GR TXH VH WUDWDYD D

PHQVDJHP DQWHULRU� 8WLOL]H R VLQDO GH PDLRU GR TXH �!� SDUD LQGLFDU R WUHFKR FLWDGR�$OJXQV VRIWZDUHV GH H�PDLO� FRPR R 1HWFDSH 0DLO� LQFOXHP DXWRPDWLFDPHQWH R VLQDO

QD RSomR 5HSO\�

8VH OLQKDV GH QR Pi[LPR �� FROXQDV

(VFUHYD OLQKDV FRP QR Pi[LPR �� FDUDFWHUHV �FROXQDV�� $VVLP YRFr WHUi FHUWH]D GHTXH WRGDV DV SHVVRDV SRGHUmR OHU VXD PHQVDJHP VHP SUREOHPDV GH TXHEUD GH OLQKD�LQGHSHQGHQWH GR VRIWZDUH TXH XWLOL]DP� 2 XVR GH OLQKDV FXUWDV WDPEpP DMXGDTXDQGR XP WH[WR p FLWDGR YiULDV YH]HV H DFXPXORX PXLWRV FDUDFWHUHV GH PDLRU GRTXH �!� QR FRPHoR GH FDGD OLQKD�

&RPR HQIDWL]DU SDODYUDV

$OpP GD OHWUD HP PDL~VFXOR� YRFr SRGH XWLOL]DU FDUDFWHUHV FRPR R DVWHULVFR � � H RVXEOLQKDGR �B� SDUD GDU rQIDVH D GHWHUPLQDGDV SDODYUDV� e FRPR VH YRFr HVWLYHVVHXWLOL]DQGR R QHJULWR H R LWiOLFR� UHVSHFWLYDPHQWH�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � (WLTXHWD QD 5HGH �&RUUHLR HOHWU{QLFR� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��HWLTXHWD��KWPO

/LVWDV�GH�GLVWULEXLomR

$V UHJUDV GH FRPSRUWDPHQWR GR FRUUHLR HOHWU{QLFR WDPEpP SRGHP VHU XWLOL]DGDV TXDQGRYRFr HVWLYHU SDUWLFLSDQGR GH JUXSRV GH GLVFXVVmR GD 8VHQHW H HP OLVWDV GH GLVWULEXLomR�1HVVHV GRLV VLVWHPDV� p SUHFLVR TXH WRGRV RV XVXiULRV UHVSHLWHP DV UHJUDV GH FRQYLYrQFLD�'R FRQWUiULR� D FRPXQLFDomR VH WRUQD LQYLiYHO�

/HLD H JXDUGH D )$4

$QWHV GH FRPHoDU D ID]HU SHUJXQWDV HP XP JUXSR GH GLVFXVVmR� OHLD R DUTXLYR TXH

FRQWpP DV UHVSRVWDV SDUD DV SHUJXQWDV PDLV IUHTXHQWHV QDTXHOH JUXSR� (VVHGRFXPHQWR� FKDPDGR GH )UHTXHQWO\ $VNHG 4XHVWLRQV �)$4�� HVWi GLVSRQtYHO QRVDUTXLYRV GH FDGD JUXSR�

$OpP GLVVR� JXDUGH HVVH DUTXLYR SDUD QmR WHU TXH ILFDU ID]HQGR SHUJXQWDV GR WLSR�FRPR IDoR SDUD VDLU GHVVD OLVWD� SDUD R JUXSR� 6H YRFr SHUGHU D )$4� HQYLH R

FRPDQGR KHOS SDUD R HQGHUHoR GR VHUYLGRU GH OLVWDV�

$FRPSDQKH D GLVFXVVmR

$QWHV GH HQWUDU HP XPD GLVFXVVmR� OHLD WRGDV DV PHQVDJHQV HQYLDGDV DWp R PRPHQWR

VREUH DTXHOH DVVXQWR H IDoD XPD DGHTXDomR GR WRP GH VXD PHQVDJHP D OLQJXDJHPXWLOL]DGD SHORV GHPDLV SDUWLFLSDQWHV� 7DPEpP p LPSRUWDQWH FRQKHFHU DV RSLQL}HV MiPDQLIHVWDGDV SDUD QmR ILFDU UHSHWLQGR LGpLDV Mi XWLOL]DGDV� (QYLDU RSLQL}HV GR WLSR�WDPEpP DFKR� VmR GLVSHQViYHLV�

0DQWHQKD�VH QR WHPD

8PD GDV IRUPDV PDLV IiFHLV GH FRPSUDU EULJD HP JUXSRV GH GLVFXVVmR p HQYLDUPHQVDJHQV FRP DVVXQWRV IRUD GR WHPD GR JUXSR� /HLD D )$4 SDUD VDEHU R TXH SRGHVHU GLVFXWLGR H TXDLV VmR RV WLSRV GH PHQVDJHQV LQGHVHMiYHLV�

(VFROKD EHP R GHVWLQDWiULR

4XDQGR YRFr HVWLYHU UHVSRQGHQGR D PHQVDJHP GH XP FRPSDQKHLUR GH JUXSR� DYDOLHVH p QHFHVViULR HQYLDU XPD FySLD SDUD R JUXSR RX DSHQDV UHVSRQGHU GLUHWDPHQWH DRDXWRU GD PHQVDJHP RULJLQDO� 3HUJXQWDV FRPXQV RX IRUD GR WHPD QmR GHYHP UHFHEHUUHVSRVWDV DEHUWDV SDUD R JUXSR� PDV SDUWLFXODUHV�

5HVSRQGD DR JUXSR

4XDQGR IL]HU XPD SHUJXQWD H UHFHEHU UHVSRVWDV SDUWLFXODUHV GH YiULRV SDUWLFLSDQWHV�RIHUHoD�VH SDUD ID]HU XPD FRPSLODomR H HQYLDU SDUD DV SHVVRDV LQWHUHVVDGDV�

(YLWH PHQVDJHQV LQIODPDGDV

&RQKHFLGDV HP LQJOrV FRPR �IODPHV�� DV PHQVDJHQV LQIODPDGDV VmR D SUDJD GRVJUXSRV GH GLVFXVVmR� 8PD YH] LQLFLDGD XPD FRUUHQWH GH �IODPHV� p GLItFLO FRQWHU RV

� RI � ��

$SUHQGHQGR ,QWHUQHW � (WLTXHWD QD 5HGH �/LVWD GH 'LVWULEXLomR� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��HWLTXHWD��KWPO

kQLPRV� 4XDQGR UHFHEHU XPD PHQVDJHP GHVVH WLSR� LJQRUH�D�

5HVSHLWH R VHX FRUUHVSRQGHQWH

1mR HQYLH FySLD GH XPD PHQVDJHP SDUWLFXODU SDUD XP JUXSR GH GLVFXVVmR VHPSHUPLVVmR GR DXWRU�

3HQVH JOREDOPHQWH

7HQKD HP PHQWH TXH SRGHP H[LVWLU QR JUXSR SDUWLFLSDQWHV GH QDFLRQDOLGDGH� UDoD�FUHGR� LGDGH H VH[R GLIHUHQWHV GR VHX� 7RPH FXLGDGR QRV VHXV FRPHQWiULRV SDUD QmRRIHQGHU VHXV FRPSDQKHLURV�

(P YLDJHP� VDLD GD OLVWD

6H YRFr VDLU HP YLDJHP RX QmR SXGHU DFHVVDU D UHGH SRU PDLV GH XPD VHPDQD�FDQFHOH VXD DVVLQDWXUD QD OLVWD GH GLVWULEXLomR�

(YLWH PHQVDJHQV ORQJDV

(YLWH HQYLDU PHQVDJHQV ORQJDV SDUD R JUXSR� 6H IRU LPSRVVtYHO GLPLQXLU R WDPDQKRGD PHQVDJHP� LQFOXD R DYLVR�

$9,62� 0(16$*(0 /21*$

0~OWLSORV JUXSRV

4XDQGR HQYLDU PHQVDJHQV SDUD YiULRV JUXSRV� FRORTXH QR WRSR GD PHQVDJHP D OLVWDGRV JUXSRV TXH HVWmR UHFHEHQGR R WH[WR H XP SHGLGR GH GHVFXOSDV SRU HYHQWXDLVUHFHELPHQWRV GXSORV QR FDVR GH XVXi ULRV TXH DVVLQDP PDLV GH XPD OLVWD�

9HULILTXH R GHVWLQDWiULR

4XDQGR UHVSRQGHU PHQVDJHQV GH XP PHPEUR GR JUXSR� YHULILTXH VH D PHQVDJHP

QmR VHUi HQYLDGD SRU HQJDQR SDUD D OLVWD� &KHTXH R FDPSR )URP� GD PHQVDJHP TXHHVWi VHQGR UHVSRQGLGD�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � (WLTXHWD QD 5HGH �/LVWD GH 'LVWULEXLomR� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��HWLTXHWD��KWPO

2XWURV�OHPEUHWHV

3ULYDFLGDGH

'HVLVWD� 1mR H[LVWH QHQKXPD SULYDFLGDGH QR H�PDLO� (QTXDQWR WpFQLFDV GH VHJXUDQoDQmR HVWLYHUHP GLIXQGLGDV� VHPSUH YDL VHU SRVVtYHO DOJXpP OHU R TXH IRL HVFULWR�

3UHVWH]D

3URFXUH UHVSRQGHU DV PHQVDJHP TXH UHFHEH R TXDQWR DQWHV� 0DQWHQKD VXD FDL[DSRVWDO YD]LD H Vy JXDUGH R DEVROXWDPHQWH QHFHVViULR�

&RQFLVmR

(VFUHYD SRXFR H VH SXGHU� PHQRV DLQGD� &RPR UHJUD� SDUD FLQFR SDODYUDV QDPHQVDJHP TXH UHFHEHX� HVFUHYD XPD QD UHVSRVWD� 2EMHWLYLGDGH H SUHFLVmR VmRHVVHQFLDLV QHVVH PHLR GH FRPXQLFDomR�

$QH[RV

8P UHFXUVR D VHU XVDGR FRP PXLWD PRGHUDomR VmR RV DQH[RV DR H�PDLO� WDPEpPFRQKHFLGRV FRPR DWWDFKPHQWV� 6mR DUTXLYRV FRQWHQGR IRWRV RX GRFXPHQWRV TXHSRGHP VHU HQYLDGRV FRP D PHQVDJHP SULQFLSDO�

%ULJD

1XQFD HVFUHYD XP H�PDLO TXDQGR HVWLYHU FRP UDLYD� 8PD DJUHVVmR SRU HVFULWR pPXLWR PDLV IRUWH H GXUDGRXUD TXH XPD DJUHVVmR YHUEDO�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � (WLTXHWD QD 5HGH �2XWURV OHPEUHWHV� KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��HWLTXHWD��KWPO

/LQNV�LQWHUHVVDQWHV�

-RUQDLV

)ROKD GH 6mR 3DXOR �KWWS��ZZZ�XRO�FRP�EU�(VWDGR GH 6mR 3DXOR �KWWS��ZZZ�HVWDGR�FRP�EU�&RUUHLR 3RSXODU �KWWS��ZZZ�FRVPR�FRP�EU �

'LYHUVDR3iJLQD /HJDO �KWWS��ZZZ��PLQXWRV�FRP�EU�SDJLQDOHJDO��

:DUQHU %URV �KWWS��ZZZ�ZDUQHUEURV�FRP�:DOW 'LVQH\ �KWWS��ZZZ�GLVQH\�FRP�

&DUW}HV (OHWU{QLFRV1HW�)ORUHV �KWWS��ZZZ�QHWIORUHV�FRP�EU�1HW�&DUG �KWWS��ZZZ�QHWFDUG�FRP�EU�

'LVWULEXLGRUHV GH %HELGDV&RFD�&ROD �KWWS��ZZZ�FRFDFROD�FRP�3HSVL �KWWS��ZZZ�SHSVL�FRP�

6NRO �KWWS��ZZZ�VNRO�FRP�EU�%UDKPD �KWWS��ZZZ�EUDKPD�FRP�EU�

(PLVVRUDV GH WHOHYLVmR&XOWXUD �KWWS��ZZZ�WYFXOWXUD�FRP�%DQG �KWWS��ZZZ�PDQGLF�FRP�EU�SULPHLUDPDR�EDQG�LQGH[E�KWP�*ORER �KWWS��ZZZ�UHGHJORER�FRP�EU�6%7 �KWWS��ZZZ�VRO�FRP�EU�

��

� RI � ��

$SUHQGHQGR ,QWHUQHW � /LQNV ,QWHUHVVDQWHV KWWS��ZZZ�FFXHF�XQLFDPS�EU�WUHLQDPHQWRV�QDYHJ��GLFDV�KWPO

Documents

Aprend internet