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APRIL 3-6, 2013, LONG BEACH, CAPit Stops to Improve
Communication
APRIL 3-6, 2013, LONG BEACH, CA
These materials have been prepared by the CASBO ________ Professional Council (or CASBO Associate Member). They have not been reviewed by State CASBO for approval, so therefore are not an official statement of CASBO.
2013 CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO
Learning Objectives
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
• Learn about your preferred style of communication and that of others
• Gain understanding where gaps may occur that lead to going “off-track”
• Learn “pit stops” to practice that help deter road rage!
• I consider myself to be down-to-earth.• I am practical and methodical.• I would rather work with facts and figures than
theories and ideas.• I prefer to deal with the known than speculate on
possibilities.• I want work-tasks and time expectations clearly
defined before I begin a project.
Are you an A?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
• I pride myself on using my mind and value my imagination.
• I prefer being original rather than traditional.• I tend to answer questions with a question to gather
more information.• I thrive on variety and dislike repetition.• I would rather create with my mind than produce with
my hands.
Are you more A or B?
Or Are you a B?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
• I would rather deal with task problems than people problems.
• I rarely seek advice from others before I make a decision.
• I make decisions based on logic rather than emotions.
• I choose to be direct rather than tactful.• I am more interested in solving problems than
dwelling on them.
Are you a C?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
• I will suppress my own feelings rather than hurt the feelings of others.
• I am much more accepting than judgmental of others.• I show my feelings and emotions easily.• I am a peacemaker not an aggressor.• It is important to me to promote good feelings and
harmony at all times.
Are you more C or D?
Or Are you a D?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
RED ORANGE YELLOW GREEN
A + C A + D B + C B + D
What Color is Your Personality?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
Yellow and Red Style
Left brain decision making
Ask questions
Want the facts
Brain processing
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
Orange and Green Style
Right brain decision making
Need relationship
Want emotion in communication
Brain processing
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
What is your Filter???
Pit Stop #1
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
Yellow/Red says Green/Orange hears
What is Heard?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
Green/Orange says Yellow/Red hears
What is Heard?
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
Back it down out of “overdrive”• Provide what the other needs• Downshift irritation if it arises to stay clear in
communication
Pit Stop #2
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
• Put yourself in the speaker’s position– Doing the same work– Facing same problems
• Pay attention to nonverbal cues
• Look, act, and be interested
Coming out of Overdrive
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
Drive harder to understand• Is this communication/relationship familiar?• What can you learn about yourself?
Pit Stop #3
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013
Every finish line invites you to the next race!• Acknowledge lessons learned• Watch yourself as you embody the wisdom of
these lessons• Inspire others to communicate more effectively
by being a better communicator!
Checkered Flag
CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013