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AQUILA NETWORKS PLC A Midlands Electricity Company United Kingdom. Angela Mann Revenue Protection Services. Since 1990 -. April 1990 - Customers using 1 MW and above April 1994 - Customers with a demand of 100 kW to 1 MW - Competition in provision of metering services - PowerPoint PPT Presentation
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AQUILA NETWORKS PLC
A Midlands Electricity CompanyUnited Kingdom
Angela Mann
Revenue Protection Services
2
Since 1990 -
• April 1990
- Customers using 1 MW and above
• April 1994
- Customers with a demand of 100 kW to 1 MW
- Competition in provision of metering services
• September 1998 to May 1999
- Customers with up to annual usage 12,000 kWh
3
Supplier Switching
New Suppliers
Old Local Suppliers
New Suppliers
36%
Old Local Suppliers
64%
4
DNO’SPowergen
Innogy
BGT
LE Group
Scottish &Southern
ScottishPower
Small Suppliers
Supplier Market Share
5
Scottish & Southern - Scottish Hydro
- Southern Electric
ScottishPower - Scottish Power
- Manweb
United Utilities - Norweb
Western Power Distribution - SWEB
- SWALEC
Innogy - Yorkshire
- Northern
Powergen - East Midlands
Aquila Networks - MEB
London Group - Eastern
- London
- Seeboard
Distribution Network Operators
6
Metering Service Companies
Siemens Metering - Powergen Metering
- Eastern Metering
- Datum
- Quantum
Scottish & Southern - Scottish Hydro
- Southern Metering
Scottish Power - Scottish Power
- Manweb
United Utilities- Norweb
- Welsh Water
- BGT (Dual Fuel - DC)
Invensys - IMServ
- Meterpoint
- Norweb DC
Lowribeck - an independent DC
Accuread - BGT DC
OnStream - British Gas MOP preparing for
electricity
Innogy - Yorkshire Metering
- Northern Metering
ECS Metering - London Metering
& Data Services - SWEB Data Collection
Western Power - SWEB Meter Operation
Distribution- Hyder Metering (SWALEC)
Metering Services - MEB Metering
Ltd
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And the Supplier has a choice!
8
And the lights go out!
9
What’s the problem, Mrs O’Reilly?
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And the lights stay out!
!!
11
And the cavalry arrive?
12
So Who is Responsible for Theft?
Supplier
Detect and prevent theft
Distributor
Inform supplier
Agents of Supplier (MAP, MAM, DC & others)
Inform supplier
13
Who provides the service?
• Contracted to the Meter Operator 10
• Retained in the Distribution Network Operation 3
• Contracted to the Supplier 1
14
And who exactly loses?
Energy Costs
+ Distribution Costs
Supply Costs
+ + Suppliers Margin
15
Aquila Networks plc
1990 - Public Limited Company
1996 - GPU & Cinergy = Avon Energy Holdings
1999 - Supply business sold to npower
- GPU buy Cinergy’s share of Avon Energy
2000 - GPU merge with First Energy
2002 - Aquila buy 79.9% interest
- First Energy retain ownership of 20.1%
2003 - Up for sale!
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Facts & Figures• 13,000 square kilometres
• 2,343,000 million customers
• North - 30%• Central - 50%• South - 20%
• Domestic - 2,148,200• Commercial - 170,900• Industrial - 23,900
• 24,202 km of overhead lines• 35,936 km of underground cables• 47,000 substations
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Revenue Protection in Aquila
Pre 1987 - bad debt
1987 - company wide initiative
- 7 regions, 7 managers
- reporting to central point
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Today’s Team
Revenue Protection Services Keeping customers safe
Licence obligations and electricity regulationsRecoup costs and losses
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Changes
• The lack of customer respect for seals would lead one to believe that seals function as tags to indicate where access can be obtained.
• The companies must realise that they now have to deal with customers who have acquired considerable electrical knowledge, electrical connections are no longer a mystery to them.
20
Changes
• It has been found that in practically all cases, a customer, if he finds he can interfere with the meter’s registrations, uses two to three times as much energy as he would under normal circumstances
• A great many persons who tamper with the meter or service, do not feel that interfering with the registration of the meter is dishonest
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Changes
• The effectiveness of seals will depend upon the policy of the utility in dealing with customers who insist upon breaking them.
• The question of maintaining public relations is also involved and would appear to be over-emphasised.
• The amount of losses is inversely proportional to the amount of activity on the part of the company towards the elimination of tampering.
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Changes?