ArcLogistics for Government Fleet Operations: ArcLogistics for Government Fleet Operations: Efficiency, Productivity and Green FriendlyEfficiency, Productivity and Green Friendly

Carl Nylen – State and Local Government SalesCarl Nylen – State and Local Government Sales

Richard Pearlman – Logistics Business Development ManagerRichard Pearlman – Logistics Business Development Manager

Kerry Somerville – Product Manager Navigation SystemsKerry Somerville – Product Manager Navigation Systems

AgendaAgenda

• Government Fleet OperationsGovernment Fleet Operations• Overview of ArcLogisticsOverview of ArcLogistics• Overview of ArcLogistics NavigatorOverview of ArcLogistics Navigator• DemonstrationsDemonstrations• Summary and Q&ASummary and Q&A

Government Fleet ManagementGovernment Fleet Management

• State and local governments manage fleets and mobile State and local governments manage fleets and mobile workersworkers

– App. 500k state government operated vehicles nationwide App. 500k state government operated vehicles nationwide (Government Fleet)(Government Fleet)

– Many different vehicle types in each fleetMany different vehicle types in each fleet

• Fleets and mobile workers must:Fleets and mobile workers must:– Locate destinations (work areas, offices, clients, etc)Locate destinations (work areas, offices, clients, etc)– Create routesCreate routes– Manage workloadsManage workloads– ReportReport

Common Agencies with Fleets and Mobile Common Agencies with Fleets and Mobile WorkforcesWorkforces

• State GovernmentState Government– DOTDOT– Health and Human ServicesHealth and Human Services– Environmental Protection & Environmental Protection &

RegulationRegulation– EducationEducation– Corrections/CourtsCorrections/Courts– Public SafetyPublic Safety

• Local Government (city, Local Government (city, town, county, regional)town, county, regional)

– Public WorksPublic Works– Tax AssessmentTax Assessment– FacilitiesFacilities– Public SafetyPublic Safety– UtilitiesUtilities– Health and Human ServicesHealth and Human Services

Common Business Functions for Fleets and Common Business Functions for Fleets and Mobile WorkforcesMobile Workforces

• State GovernmentState Government– Work Order ManagementWork Order Management

– PermittingPermitting

– Case ManagementCase Management

– Asset ManagementAsset Management

– Health InspectionsHealth Inspections

• Local GovernmentLocal Government– Property ValuationProperty Valuation

– Case ManagementCase Management

– Code EnforcementCode Enforcement

– Asset ManagementAsset Management

– Health InspectionsHealth Inspections

Logistics and Fleet Management ExamplesLogistics and Fleet Management ExamplesState GovernmentState Government

Department of HealthDepartment of HealthRestaurant Inspections, Restaurant Inspections, Environmental Health Environmental Health InspectionsInspections

Department of Department of TransportationTransportationAsset InspectionsAsset Inspections

Department of Department of Environmental Protection, Environmental Protection, Natural ResourcesNatural ResourcesEnvironmental InspectionsEnvironmental Inspections

Department of Department of AgricultureAgricultureFarm, Livestock, Farm, Livestock, Processing or Packing Processing or Packing Plant InspectionsPlant Inspections

Department of Department of Corrections/ParoleCorrections/ParoleOffender Case Offender Case ManagementManagement

Department of LaborDepartment of LaborElevator, Boiler InspectionsElevator, Boiler Inspections

Department of Department of Administrative or Administrative or General ServicesGeneral ServicesFleet ManagementFleet Management

Logistics and Fleet Management ExamplesLogistics and Fleet Management ExamplesLocal GovernmentLocal Government

Public Health & Public Health & Social ServicesSocial ServicesHome Health Nursing, Home Health Nursing, Senior Care, Meals-Senior Care, Meals-on-Wheels, Child Care on-Wheels, Child Care & Foster Care Visits& Foster Care Visits

Sheriff’s Sheriff’s DepartmentDepartmentWarrants & Court Warrants & Court DocumentsDocuments Assessor’s OfficeAssessor’s Office

Field AppraisalsField Appraisals

Para TransitPara TransitSpecial Populations Special Populations TransportTransport

PlanningPlanningBuilding Inspections, Building Inspections, Code EnforcementCode Enforcement

Public WorksPublic WorksSolid Waste Management, Solid Waste Management, Pothole RepairPothole Repair

Fleet ManagementFleet ManagementCharacteristicsCharacteristics

• Many variable to consider:Many variable to consider:– VehiclesVehicles– EquipmentEquipment– Staff (central office, regional, field)Staff (central office, regional, field)– FacilitiesFacilities– Work Rules (dynamic vs. fixed routes)Work Rules (dynamic vs. fixed routes)– ResponsibilitiesResponsibilities

Fleet ManagementFleet ManagementChallengesChallenges

• Budgets (fuel, labor, capitol replacement)Budgets (fuel, labor, capitol replacement)• Competition among departments for resourcesCompetition among departments for resources• Variable fuel costs (hard to budget)Variable fuel costs (hard to budget)

• Extended lifecycles and lower maintenance budgetsExtended lifecycles and lower maintenance budgets• New mandates for efficiency, green fleetsNew mandates for efficiency, green fleets• Additional work loadsAdditional work loads

Fleet ManagementFleet ManagementChallenges (cont.)Challenges (cont.)

• Decentralized fleetsDecentralized fleets• Staff unfamiliar with automated fleet Staff unfamiliar with automated fleet

management/logisticsmanagement/logistics• Resistance to changeResistance to change• Current route planning operation not documentedCurrent route planning operation not documented• No reliable street databaseNo reliable street database• Data management and maintenanceData management and maintenance

Fleet ManagementFleet ManagementConsiderationsConsiderations

• How well are fleet variables managed?How well are fleet variables managed?• How efficient are work assignments/routes?How efficient are work assignments/routes?• How often are work assignment targets met?How often are work assignment targets met?• How much idle time is there?How much idle time is there?• Is fleet use optimized? (replacement, repair)Is fleet use optimized? (replacement, repair)• Visibility into work activities? Visibility into work activities?

The ArcLogistics VisionThe ArcLogistics Vision

• Get the right materials or services …Get the right materials or services …

• To the right place …To the right place …

• At the right time …At the right time …

• For the least cost …For the least cost …

• Using the individual methodsUsing the individual methodsand operations of your fleet.and operations of your fleet.

Where ArcLogistics fits in the ESRI Product LineWhere ArcLogistics fits in the ESRI Product Line

• It’s the fleet management solution for routing, It’s the fleet management solution for routing, scheduling, planning, navigation and dispatchingscheduling, planning, navigation and dispatching

• A suite of product components that solve problems for A suite of product components that solve problems for customers with mobile assetscustomers with mobile assets

What ArcLogistics is forWhat ArcLogistics is for

• Creating optimized routesCreating optimized routes

• Solving scheduling problemsSolving scheduling problems

• Communication schedules to the fleetCommunication schedules to the fleet

• Efficient fleet managementEfficient fleet management

• Reducing fleet and delivery costsReducing fleet and delivery costs

Typical benefits - Cost ReductionTypical benefits - Cost Reduction

• Through optimized routes and schedules:Through optimized routes and schedules:–Reduce the number of vehicle and total fleet milesReduce the number of vehicle and total fleet miles–Reduce the size of the fleet. We might need fewer Reduce the size of the fleet. We might need fewer

vehicles to do the workvehicles to do the work–Reduce the number of personnel hours. Reduce the number of personnel hours. –Reduce maintenance costs/ Fewer vehicles means Reduce maintenance costs/ Fewer vehicles means

less maintenanceless maintenance• Typical results:Typical results:

–10 to 30 % mileage reductions10 to 30 % mileage reductions–Typically pays for itself within a few months – Fast Typically pays for itself within a few months – Fast

ROIROI

ArcLogistics – ArcLogistics – More BenefitsMore Benefits

• Side BenefitsSide Benefits– Workload BalancingWorkload Balancing– Driver AccountabilityDriver Accountability

• Reduce Off-route milesReduce Off-route miles

• Follow Time Window SequenceFollow Time Window Sequence

– Management Reporting for Better PlanningManagement Reporting for Better Planning– Environmental Benefits – Environmental Benefits – Go Green!Go Green!

Problems ArcLogistics Problems ArcLogistics cancan Solve Solve

• How do I assign work to my vehicles and drivers?How do I assign work to my vehicles and drivers?

• How do I communicate the plan to the fleet?How do I communicate the plan to the fleet?

• Things change during the day, Things change during the day,

how do I visualize those how do I visualize those

changes and adjust changes and adjust

the plan?the plan?

ArcLogistics Workflow ArcLogistics Workflow

ArcLogistics 9.3 DemonstrationArcLogistics 9.3 Demonstration

ArcLogistics NavigatorArcLogistics Navigator

• ArcLogistics Navigator is a fully functional, in ArcLogistics Navigator is a fully functional, in vehicle navigation application designed for the vehicle navigation application designed for the trucking, fleet and logistics market. trucking, fleet and logistics market.

• Send optimized stops, route path, barriers and Send optimized stops, route path, barriers and restrictions from ArcLogistics desktoprestrictions from ArcLogistics desktop

• Provide drivers with door-to-door directions while Provide drivers with door-to-door directions while honoring logistics-specific road attributeshonoring logistics-specific road attributes

© ESRI – Confidential and Proprietary© ESRI – Confidential and Proprietary

Navigator‘s PurposeNavigator‘s Purpose

• Reduce off-route milesReduce off-route miles

• Adhere to the planned routes and business rulesAdhere to the planned routes and business rules

• Increase safetyIncrease safety

• Restrictions: height, weight, lengthRestrictions: height, weight, length

• Real-time solution to communicationReal-time solution to communication

• Paper to electronic delivery Paper to electronic delivery of schedules and routesof schedules and routes

Navigator’s fit in the WorkflowNavigator’s fit in the Workflow

• Extends functionality of ArcLogistics into Extends functionality of ArcLogistics into communications and real-time dispatchcommunications and real-time dispatch

– Communications Communications – Optimal routes and stop informationOptimal routes and stop information

• Real-time dispatch Real-time dispatch • Same-day changesSame-day changes

ArcLogisticsArcLogistics

Creating Routes for the NavigatorCreating Routes for the Navigator

• Set locationsSet locations• Set up vehicles Set up vehicles • Including Navigator Including Navigator

propertiesproperties• Add ordersAdd orders• Customize business rulesCustomize business rules• Create optimal solutionCreate optimal solution• AdjustAdjust

• ArcLogistics Navigator settings take into account:ArcLogistics Navigator settings take into account:– Restrictions Restrictions – One-ways, barriers, zones, curb approach, etc.One-ways, barriers, zones, curb approach, etc.– Shared fields Shared fields – Comments, stop information, etc.Comments, stop information, etc.

Sending Routes to the NavigatorSending Routes to the Navigator

ArcLogistics

Network folder

E-mail(Wireless)

Windows Mobile ActiveSync

TomTomWork

TomTomTomTom

Navigator

Navigator User interfaceNavigator User interface

• Large buttons to enable the Large buttons to enable the operation with a touch screenoperation with a touch screen

• Few relatively simple screens to get Few relatively simple screens to get it set up and providing guidance. it set up and providing guidance.

• The operation of the software is The operation of the software is simple and efficient so that it can be simple and efficient so that it can be used in a mobile environment. used in a mobile environment.

• It works on a variety of devices and It works on a variety of devices and device sizes: from laptops to tablets device sizes: from laptops to tablets to mobile phones. In each case the to mobile phones. In each case the window scales appropriately to the window scales appropriately to the devices screen size.devices screen size.

ArcLogistics Navigator – New FeaturesArcLogistics Navigator – New Features

• Remote control by other applicationsRemote control by other applications• Configurable UIConfigurable UI• Hybrid routingHybrid routing• 4 selectable languages4 selectable languages• Compressed GRFCompressed GRF• Spatial searchSpatial search• Enhanced verbal guidanceEnhanced verbal guidance

ArcLogistics Navigator DemonstrationArcLogistics Navigator Demonstration

Mobile Workforce: Optimizing, Finding, CollectingMobile Workforce: Optimizing, Finding, Collecting

• Optimize The Daily Work In ArcLogistics • Workers Find Locations Using ArcLogistics Navigator • Do Field Work and Data Collection Using ArcPad

Mobile Workforce DemonstrationMobile Workforce Demonstration

Addressing Your Work FlowAddressing Your Work Flow

• ArcLogisticsArcLogistics– User defined data entry definitionsUser defined data entry definitions– SpecialtiesSpecialties– Create custom plug-insCreate custom plug-ins– Use your own dataUse your own data

• ArcLogistics NavigatorArcLogistics Navigator– Configurable user interfaceConfigurable user interface– Remote controlRemote control– Localization kit availableLocalization kit available– Hybrid routing for use with serverHybrid routing for use with server

ROI Case StudyROI Case StudyResultsResults

City Building Codes Department

0

100

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500

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700

Wee

k 1

Wee

k 2

Wee

k 3

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k 4

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Reported

Optimized

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ROI Case StudyROI Case StudyResultsResults

0

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1,000

1,500

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Total Reported Mileage Total Optimized Mileage

62.7% reduction in travel reimbursements during 8 week test

($1,535.86)

Mil

es

$2,449.98

$914.12

City Building Codes Department

ROI Case StudyROI Case StudyResultsResults

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

90,000

Total Reported Mileage Total Optimized Mileage

Mile

s

$44,099.69

$16,454.16

City Building Codes Department

Projected annual fuel costs reduction of $27,645.48

ROI Case StudyROI Case StudyResultsResults

ROI Case StudyROI Case StudyResultsResults

Typical benefits - Creating a green fleetTypical benefits - Creating a green fleet

• Customer expectationsCustomer expectations• LegislationLegislation• Strong case for a tie to expense reduction to insure Strong case for a tie to expense reduction to insure

successsuccess• ROI CO2 calculatorROI CO2 calculator

Cost Savings and Carbon Footprint CalculatorCost Savings and Carbon Footprint Calculator

• Cost Savings Calculator Cost Savings Calculator –FuelFuel–Capital ExpenseCapital Expense–PersonnelPersonnel–Customer SatisfactionCustomer Satisfaction

• Carbon Footprint CalculatorCarbon Footprint Calculator• DemonstrationDemonstration

Questions?Questions?

Carl Nylen Carl Nylen cnylen@esri.com

Rich Pearlman Rich Pearlman rpearlmand@esri.com

Kerry Somerville Kerry Somerville ksomerville@esri.com

Additional Sessions of Interest this WeekAdditional Sessions of Interest this Week

TuesdayTuesday• Fleet Management Using ArcLogistics and ArcLogistics Navigator Fleet Management Using ArcLogistics and ArcLogistics Navigator

3:15-4:30PM Room 27A3:15-4:30PM Room 27A

• Introducing ArcLogistics NavigatorIntroducing ArcLogistics Navigator

4:00-5:00PM Mobile GIS Demo Theatre Exhibit Hall C4:00-5:00PM Mobile GIS Demo Theatre Exhibit Hall C

WednesdayWednesday• ArcLogistics: From Desktop to DashboardArcLogistics: From Desktop to Dashboard

9:00-9:30AM Commercial Solutions Demo Theatre Exhibit Hall C9:00-9:30AM Commercial Solutions Demo Theatre Exhibit Hall C

• Introducing ArcLogistics Navigator Introducing ArcLogistics Navigator 11:00AM-12:00PM Mobile GIS Demo Theatre Exhibit Hall C11:00AM-12:00PM Mobile GIS Demo Theatre Exhibit Hall C

• ESRI Mobile Solutions OverviewESRI Mobile Solutions Overview

1:30-2:45PM Room 101:30-2:45PM Room 10

• ArcLogistics NavigatorArcLogistics Navigator

3:15-3:45PM Commercial Solutions Demo Theatre Exhibit Hall C3:15-3:45PM Commercial Solutions Demo Theatre Exhibit Hall C

ThursdayThursday• ArcLogistics 9.4 PlansArcLogistics 9.4 Plans

8:30-9:45AM Room 27B8:30-9:45AM Room 27B

• Introducing ArcLogistics NavigatorIntroducing ArcLogistics Navigator

4:00-5:00PM Mobile GIS Demo Theatre Exhibit Hall C4:00-5:00PM Mobile GIS Demo Theatre Exhibit Hall C