Are you a Boss or a Leader? - Michiana Chapter of SHRMmichiana.shrm.org/sites/michiana.shrm.org/files/Boss or Leader... · Are you a Boss or a Leader? Effective Leadership ! ! ! "#$%$&'$

©Copyright, 2012 • Christine Corelli & Associates, Inc. All Rights Reserved • www.christinespeaks.com • (847) 581-9968

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Are you a Boss or a Leader?

Effective Leadership

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by Christine Corelli, Author, Speaker


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________________________________________________________________________ Are You a Boss or a Leader?

Effective Leadership in Your Business

________________________________________________________________

How to succeed in business–Just count the ways…

Forget tough. Today, competition is fierce. It takes more to succeed in business than just having a solid strategy, good reputation, and a top-notch product. In reality, a company’s human capital holds the key to sustainable, long-term corporate growth. Businesses don’t do business–people do. They create the force that ensures an organization’s successful future. These individuals hold the solutions to problems, the ways to improve productivity, the creativity to enhance products and services, and the insight that the company needs to move forward.

These goals become a reality if the company treats their people as well as they treat their most important customers. Smart companies know that without the full support of their employees, no initiative can succeed, nor can any individual leader achieve their goals.

I do hope you find value in our program content. Please feel free to contact me via phone or e-mail if I

can answer any questions you may have or assist you in any way. Christine Corelli

Businesses Don't Do Business – People Do Business


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Food For Thought: Employee Motivation – Whose Job is it Anyway?

It is always up to the leaders in an organization to keep employees motivated and set the tone for a positive

attitude, strong work ethic, team spirit, and quality work. Despite some popular (but misguided) opinions,

most employees have difficulty motivating themselves in a work situation. It is always the job of the leader to

provide the motivation needed to create a top-notch company or team.

Being a great boss, creating a great place to work, and keeping people motivated is one of the best things you

can do to impact your bottom line and help your company grow and prosper. Within the motivated employee

there is the bright idea, the best solution to a problem, the ability to connect and impress customers, establish

a reputation for superior customer service. A motivated staff increases productivity, ensures profitability and

creates higher levels of customer service, which, in turn, creates higher levels of customer loyalty.

When it comes to employee motivation, remember that you don't automatically earn someone's respect and

trust because you have a title. You must EARN it. You earn it not by being a “boss,” or because you have a

title, but through dynamic leadership. You need every single employee’s complete dedication if you want to

create and sustain success in the most challenging economic times we’ve ever experienced.

"You Can Buy a Person’s Time,

You Can Buy Their Physical Presence, You Can Even Buy Their Skilled Muscular

Motions Per Hour – But You Cannot Buy Loyalty, You Cannot Buy Enthusiasm,

You Cannot Buy The Devotion of Hearts, Minds and Souls…

These, You Must EARN.”

(Clarence Francis)


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The Difference Between Management and Leadership:

Management: Directs, decides, interacts with people to accomplish dealer goals, manages people and projects, oversees operations, is accountable

Leadership: Supports, empowers, inspires, influences human behavior

________________________________________________________________________________________

The Boss VS The Leader:

The Boss The Leader

Says, "GO!" Says, "Let's go!"

Says: "That's the decision" Says: "I'm not sure what the outcome of this decision will be, but we're

all going to roll up our sleeves and pull together to make it happen.

Were in this together. And, I'll do all I can to help you."

Depends on authority Depends on goodwill

Pushes you to produce Pulls you by inspiring and encouraging you.

Commands Asks

Uses people Helps people

Sees what is Sees what could and should be, works to make happen

Focuses on day to day activities Focuses on what is urgent, never losing sight of their goals

Lets people know what they’re doing wrong Sets expectations and coaches people to greatness

Works hard to achieve immediate results Works hard to achieve ultimate objectives and goals

Seeks credit and recognition Shares credit generously with entire team

Inspires fear Inspires strong work ethic and enthusiasm

Says, "I" Says, "We"

Blames for problems Works with people to solve problems - Asks for ideas

Drives people Grows people

Is concerned with looking good Is concerned with their team looking good

Complains they can’t find good help Hires only the best

Treats employees as workers Treats employees as well as customers

Stuck in old ways of thinking and doing Thinking and taking action for a successful future

Talks about the “Good old Days” Meets their challenges head on

Focused on the bottom line Focused on their competitive strategy, and knows that keeping

employees and customers happy will drive business growth.

Add one example:

_______________________________ ______________________________________________________


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The Role of the Leader:

1. Create the Vision / Mission / Strategy / Values / Set goals / Standards

2. Consistently communicate Number 1 and create a "buy-in"

3. Initiate and implement change

4. Sustain the momentum – Motivates employees

5. Execute strategies, actions needed for survival and success

________________________________________________________________________________________

Great Leaders: Who Comes to Mind and Why?

________________________________________________________________________________________

________________________________________________________________________________________

What Great Leaders Have in Common: _____________________________________________________

Two Common Characteristics of Great Leaders:

1. ________________________________________________________________________________________ 2. ________________________________________________________________________________________ ______________________________________________________________________________

The Most Effective Leadership Style:

• Transformational leaders: Transform companies or society as a whole?

• Creative, experimental risk takers? Take big risks financially

• Charismatic, domineering battlers? Bureaucrats with charisma

• Relentless pursuers of performance? Drive hard. Won’t settle for less than the best

• Servant leaders? - There to serve employees so they can excel.

• Situational leaders? - Use different styles for different situations

Which best describes your style?

_____________________________________________________________

Which is the most difficult role?

What Matters Most:

_________________

_________________


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Attributes of Dynamic Leaders— Which Would You Most Desire, Admire, and Want to Follow:

• Visionary

• Talent developer

• Inspiring

• Expert strategist

• Trustful

• Courageous risk-taker

• Dependable

• Creative

• Determined

• Disciplined `

• Strength of character

• Humble • Hard-working

Results of Extensive and Ongoing Research: Three Most Important Attributes to Employees:

1. __________________________________________________________________________________

2. __________________________________________________________________________________

3. __________________________________________________________________________________

How Do You Build A Great Organization? One Person At a Time, One Day at a Time

Communication – The Most Important Element

Effective communication is critical to the success of your company. Communicate initiatives and talk to your staff. They need to hear what you have to say and they need to tell you their thoughts.

Five Keys to Effective Communication:

1. Think straight, Talk straight, Appreciate

2. The C’s: Confident Clear, Concise, Consistent, Convincing, Caring

3. Practice the One-Minute Manager

4. Listen – Words, feelings, emotions

5. Ask great questions.

- What are you hearing from customers?

- What ideas do you have?

Question You Should Ask After Every Interaction:

_________________________________________________________________

• Competent

• Ambitious

• Team-leader, team-player,

• Sets the tone and is the example for others to follow

• Strong communicator

• Knows how to manage people

• Brings out the best in people

• Has passion and purpose

• Loyal

• Intelligent

• Strong values

• Fair


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Questions That Win The Hearts of Your People:

• "How are you doing?

• "How can we solve this together?"

• "Is there anything I can do to help you?"

• "How is your family doing?"

• "Is there anything you need from me?”

Most Important Question to Ask:

______________________________________________________________________________

A Question Only a Brave Leader Would Ask:

________________________________________________________________________________________

Strengths:

Leaders must know their strengths and use them in their leadership goal. Write what you believe are your three biggest strengths. 1.______________________________________________________________________________________

2.______________________________________________________________________________________

3. _____________________________________________________________________________________

Areas for Improvement:

Identify three areas where improvement is needed.

1.______________________________________________________________________________________

2.______________________________________________________________________________________

3. _____________________________________________________________________________________


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____________________________________________________________________________________

THREE TYPES OF EMPLOYEES – HOW TO LEAD EACH GROUP

_______________________________________________________________

How to Manage Each Group Common Characteristics

Slackers – Confront. Negative / Badmouths Company / Boss / Initiatives Ask how you can help. Slacks off when boss is gone Ask what's holding them back Pulls down performance and morale of others Ask for behavior change Complains / Whines Involve them in new projects they did not expect Job is just a paycheck Reward for behavior change Thinks the grass is greener in other companies / jobs May be envious of owner/manager's salary If all else fails, and you've tried everything you can Acts like victim of change and management's decisions to change their behavior or performance, terminate. Close-minded – Complacent - Stuck in old ways of doing things Has an "It's Not MY Job" Attitude Acts disgruntled

Coasters – Develop - Build - Coach Dependable / Punctual / Reliable Reward, Recognize, Value Comes forth with ideas when asked Appreciate, Energize, Involve, Encourage Fluctuating levels of performance Be consistent -Don't back down on them Needs strong leadership Bring out the best in them Has a "Wait and see shat happens" through change Approve and believe in them before they believe in Likes comfort-zone themselves. Talks about present and near future

Achievers – Rally to your side Show initiative beyond their job description Engage them in helping others to excel Has positive attitude / Positive energy Reward, Recognize, Value and Provides service excellence Appreciate Demonstrates leadership ability Don't take advantage of them – Team-player Make sure there is equal distribution of workload Likes to be challengedor they can suffer burn-out. "Rolls Up Sleeves" through change Groom for more responsibility Loves to learn Assign them as mentors to others Delivers best performance in all they do Send them for training Strives for excellence in all they do Ask them to head up a team project to advise Dedicated you on ideas, important issues, problems Frustrated by those without strong work ethic Give them more responsibility Wants opportunities for advancement High level of employee engagement Encourages others / Helps peers Wants to be a higher contributor Talks about important matters and the future

Always Do What's Right For Your Company – Have the Courage to Remove Anyone Who Holds You and Your Team Back from Achieving Your Goals


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CONCLUSION

____________________________________________________________________________________

Being a Great Leader, Creating a Great Place To Work, and Keeping Your People

Motivated Is One of the Best Things You Can Do To Impact Your Bottom Line. Lead Them

Well, and Treat Them Well, And They Will Become

One of Your Greatest Weapons Against Your Competition.

Leadership in One Sentence:

Make People Feel They Are Working ____________________You

and Not ___________________You.

The Question You Must Consistently Ask Yourself Each Day:

______________________________________________________________?


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About Christine Corelli

Christine Corelli approaches her work with extraordinary creativity, enthusiasm and attention to detail. She is the author of five business books including the popular Wake Up and

Smell the Competition and the ART

of Influencing Customers to BUY

From YOU. Her newest book release Capture Your Competitors’

Customers and KEEP Them, sold out on the first print run in two weeks and is still selling strong. She has shared her insight as a featured guest on numerous radio and TV interviews including CNBC. To her credit, she has had over two

hundred articles published in magazines, business journals and trade publications worldwide. Christine is a keynote speaker, seminar leader and consultant for both national and international companies and associations. Her experience interacting with today's most successful leaders and sales organizations has given her a definitive yet simple business philosophy. "‘Business as usual is over. The game has changed and the rules are

different. If you want to ensure business growth and profitability, you

need a smart competitive strategy, dynamic leadership, and a sales team

with such far superior selling skills that they make any competitor’s team

look weak in comparison. Sales pros need to be masters at connecting with

customers, closing the sale, and building profitable relationships. Once you

win customers over, service excellence will be critical to your success. Every

employee must think and act as brand ambassadors who deliver a

consistently exceptional customer experience. It's the people in a company

who make the difference. They should one of your strongest weapons

against your competition. In the end, the CUSTOMER will be your final judge

and jury.”


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As a consultant Christine an innate ability to see into the heart of complex issues and is known as a problem solver. As a business speaker she is known for her energy style of firing hard questions and generating ideas. People leave her sessions recharged, refocused, and armed with “how-to’s. With hundreds of presentations to her credit, she is a true veteran of the platform and maintains an active speaking calendar. Her impressive client list includes major organizations such as Goodyear, RE/MAX, SIEMENS, Harley Davidson, Honda, Xerox, Panasonic, GE, Northwestern Mutual, Caterpillar, AAA, the National Retail Federation, Harvard Business School Alumni Association, the American Marketing Association, the American Socity of Association Executives and many more. To review her partial client list and client testimonials visit her website: christinespeaks.com.

Services:

Keynote Speaker Leadership Training Sales training Management coaching Customer Service Culture Transformation

For booking or consulting information call: (847) 581-9968

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Are you a Boss or a Leader? - Michiana Chapter of SHRMmichiana.shrm.org/sites/michiana.shrm.org/files/Boss or Leader... · Are you a Boss or a Leader? Effective Leadership ! ! ! "#$%$&'$