Slide 1
Service Delivery AreaUnits, portions or different functions and
activities of the client company to which the problem situations
may exist and that the consultant has the responsibility and
accountability to deliver services
Application of the Analytic Process
Identifying the objectivesDefining the problemFinding out the
factsDeveloping the solutionImplementing the solution
These phases represent the dynamic aspects of an engagement and
are employed in every engagement, whether it be a routine
evaluation of operations or a special research study of customer
attitude.Techniques and Methodologies AppliedDifferent techniques
and methodologies are applied depending on the problem identified
and/or the needs of the company.
example:problem capital investment evaluationtechniques and
methodologies whether to apply NPV, IRR or payback methodBusiness
Process Improvement/ Reengineering"... the fundamental rethinking
and radical redesign of business processes to achieve dramatic
improvements in critical contemporary modern measures of
performance, such as cost, quality, service, and speed.
"encompasses the envisioning of new work strategies, the actual
process design activity, and the implementation of the change in
all its complex technological, human, and organizational
dimensions."Example:1.0 General
Management2.0Manufacturing3.0Personnel4.0Finance and
accounting5.0Marketing6.0 Procurement7.0 Research and
development8.0Packaging9.0Administration10.0International
operations4.0 Finance and accounting4.1 General Accounting4.2Cost
Accounting4.3Short-term planning, budgeting and control4.4Credit
and collections4.5Long-range financial planning4.6Capital
investment4.7Marginal income analysis4.8Financial
planning4.9Valuation and appraisal4.10Taxes4.11Financial
information and planningDeveloping Promotional CampaignsPromotional
Campaign - A series of advertisements using various marketing tools
that share the same message and ideas to promote a business or
event to a target audience. The typical campaign uses different
media resources including internet, newspapers, television, radio,
and print advertising.
Planning Sales Force ActivityKEY ISSUES:Overall organization of
the teamSales team trainingSales team motivationPlanning Sales
campaignsNew Product DevelopmentProcess of developing a new product
or service for the market. This type of development is considered
the preliminary step in product or service development and involves
a number of steps that must be completed before the product can be
introduced to the market. New product development may be done to
develop an item to compete with a particular product/service or may
be done to improve an already established product. New product
development is essential to any business that must keep up with
market trends and changes.
Developing Proposals for Financial SupportFour Critical Areas:1.
Evaluation of the businesss investment needs 2. Identification of
funding providers and how they might be contacted 3. Developing an
understanding of the criteria employed by funding providers and how
these might be addressed 4. Developing communications with funding
providers, particularly in relation to proposals and business
plansStaff RecruitmentImportant Contributions: 1. assessing the
firms human resource requirement 2. creating advertisements (with
insights into both message and medium) to attract the right people
3. developing assessment criteria, interview procedures and
possibly psychometric testing of candidates 4. advice on the
reimbursement packages new recruits will expectExporting and
International Marketing
The most successful moves into international operations are
those which are based on sound preliminary research and a thorough
understanding of what to expect. The consultant can assist this
process of discovery.Common outcomes desired from business
development:
Growth of the business within its core markets by capitalizing
on market growth or markets share increaseExpansion of the business
into new market sectorsDevelopment of new productsIncreasing
profits through cost-reduction programsInternal structural
reorganizationsBUSINESS PROCESSTo eliminate unnecessary stepsTo
reduce opportunities for errorsTo reduce costs
CULTURAL FACTORSORGANIZATIONAL CULTURE- refers to the MINDSET of
employees, including their shared beliefs, values and goals.Strong
Functional Culture - KEY FACTOR Successful Implementation of
business process improvement or reengineeringhigh employee
involvement and participationLong term employmentSense of
teamwork
MANAGING ORGANIZATIONAL CHANGEEmployee Assistance (recurrent
problem)Real improvement can be successful if management uses the
improvement to generate more business rather than to cut the
workforce.CHANGE CHAMPION an individual who recognizes the need for
change and seeks to bring it about through his or her own efforts.
SUCCESFUL CHANGE OF CHAMPIONat a high level in the organizational
hierarchy Has strong entrepreneurial skills demonstrates political
influence within the organization has the ability to persuade and
motivate others
WELL-DEFINED PROCESS ESTABLISHED FOR CHANGETimetable for certain
activitiesA set of well-articulated goalsFollow-up
Employee should be aware of:The goals of the programThe process
by which the program will be implemented and evaluatedThe employees
role in making the program a success
OTHER TYPES OF CONSULTANCY WORKTWO TYPES:Primary Research is
information collected for the specific project.SUBDIVISION:a.
quantitative research b. qualitative researchSecondary Research
based on information that has been collated earlier for reasons
other than the project at hand.
References:Cabrera, Ma. Elenita B, Management Consultancy, GIC
Enterprises & Co., Inc, Recto, Manila, 2010Salosagcol, Jekkel.
et al, Auditing Theory, GIC Enterprises & Co., Inc, Recto,
Manila,
2011http://www.wisegeek.com/what-is-a-feasibility-study.htmhttps://tcsg.edu/tcsgpolicy/docs/05-01-02.html\
