ARO Training Fact Sheet - amsaustralia.com · ARO (Aerodrome Reporting Officer) Training Full Course ... Whilst you may have a certificate of attainment to state you have completed

Document Name: ARO Training Fact Sheet Created by: Luke Bruce-Smith Revision: 3 Approved By: Luke Bruce-Smith Amendment Date: 22-03-2018 Peer Review: Emma Gough Expiry Date: 22-03-2019 Document Number: PER-TRN-OTR-0007

ARO Training Fact Sheet ARO (Aerodrome Reporting Officer) Training Full Course Code: AVISS00053 – Aerodrome Reporting Officer Skill Set

Type of Delivery: Blended

• Pre-Course Study o Students are expected to undertake a pre-course study process which

involves the completion of some theoretical study as well as participating in practical activities on an aerodrome to gain experience in a realistic aerodrome working environment.

National RTO Provider Number: 52413

• Face to Face Delivery o Our facilitator will deliver face to face training over a four-day period in a class room either at our fixed training

facility in Jandakot, Western Australia or at a suitable training venue hosted by the client. If the training is being hosted on location for the client, access to the aerodrome is required for practical training and assessment activities.

Assessment Pre-Course

• The pre-course assessment is self-paced and is provided to you at point of enrolment. This pre-course assessment should be handed in to the facilitator on the first day of face to face delivery.

Theoretical

• AMS will supply a Theoretical Assessment during the 4 days of delivery which must be completed during the course.

Practical

• Practical assessment will occur during the course. For ‘on-location’ courses. Practical assessment will occur on the aerodrome under the supervision of the assessor and (if necessary) a supervising ARO for the aerodrome in question. For Jandakot Courses the last day of the course is devoted to on-aerodrome practical activities including practical assessment.


Third Party Arrangements

Training & Assessment is provided by personnel employed directly by AMS. There is no use of third party training or assessment providers.

To Successfully Complete the Course (Entry Requirements) • You must participate in the course over the full four days. • All pre-course materials must be submitted in full (including attached evidence). • You must achieve 100% on the pre-course assessment – The facilitator will support you if you do not achieve 100% in the first

instance. • You must achieve 100% on the theoretical assessment undertaken during the 4 days of face to face delivery. The facilitator

will support you if you do not achieve 100% in the first instance. • You must attain a satisfactory outcome for the practical assessment. The practical assessment will be individually explained

to each student prior to assessment and a ‘no-surprises’ approach to practical assessment will occur. Practical Work Activity The student must build experience on an aerodrome undertaking practical activities. For corporate clients

• It is the responsibility of the client to ensure that each student spends ample time on an aerodrome building practical skills and knowledge about the aerodrome in particular and in general.

For private clients

• It is the client’s responsibility to build ample experience on an aerodrome. AMS will (depending on the location of the client) make recommendations as to which aerodromes can be used to facilitate this process. It is the client’s responsibility to communicate with the ARO or Aerodrome Operator to arrange access to the aerodrome. AMS will make its own aerodrome locations available (where permitted) for the purpose of allowing the student to build practical time on an aerodrome.

Obtaining Support During the pre-course process between enrolment and face-face delivery you may contact the AMS training department directly via 08 9221 6777 or [email protected] During the face to face delivery, please ask the training facilitator for support. You can approach the facilitator during a break if you would like your support enquiry to be dealt with privately.

Fee Information For Corporate Clients

• The invoice for training will be produced soon after the first day of face to face delivery. Due to AMS policy and regulatory requirements we cannot invoice you beforehand.

• Payment for the course is due within 30 days of invoice in accordance with AMS’ general terms for training. Our standard terms are provided via the quotation provided to the client.

For Private Clients

• The invoice for training will be produced soon after the first day of face to face delivery. Due to AMS policy and regulatory requirements we cannot debit your credit card or accept your payment beforehand.

• Credit card payments may be made over the phone to our administrator on 08 9221 6777. • Payment for the course is due within 30 days of invoice in accordance with AMS’ general terms for training. Our standard

terms are provided via the quotation provided to the client. • AMS reserves the right to withhold certification until full course payment has been made.


Course Cancellation

• Course cancelation fees apply to our Jandakot based training courses. These are detailed on our standard terms which are provided via the quotation supplied to the client.

Refunds Our refund policy is located on our website in the same location as this document. We will also send this document to the client upon request. Funding Entitlements / Government Assisted Payment AMS is not a provider of government assisted payment programs such as VET-FEE-HELP or HECS-HELP.

Right to appeal and complaints handling We make every effort to support the client in a professional manner with a minimum of fuss and a focus on service delivery. That being said, where you wish to lodge a complaint or an appeal, you should discuss this matter with the training facilitator in the first instance. If this is not possible or not appropriate, please contact the Training Manager or the Managing Director on 08 9221 6777 or [email protected] and indicate that you wish to lodge a formal complaint or appeal. AMS will send to the client an explanation of the complaints handling procedure or appeals handling procedure as applicable to the situation.


Question & Answer

Q. - Do I have to do this course to become an ARO? A. - No, there are many ways to become an ARO and it is up to the Aerodrome Organisation to determine what is adequate training for their personnel. Completing a nationally recognised qualification or skill set is just one means to achieving ARO status. Please refer to the Civil Aviation Safety Authority (CASA) Advisory Circular – AC139-13 for further information about Aerodrome Reporting Officer and Works Safety Officer Training. Q. - Do I have to carry out the practical activities in the pre-course and during the assessment phase? A. - Yes, practical training and assessment is a fundamental principle of vocational training and will enhance your training outcomes. Q. - Does this course include the radio certificate? Do I need the radio certificate? A. - Yes, this course includes the provision of Aeronautical Radio Operator Certificate (AROC) training and assessment. Anyone using an Air Band aviation radio must hold an approval to do so. (Civil Aviation Regulation 83) Q. - Do I have to do recurrent training when I’m an ARO? A. - It is recommended by CASA (AC-139-13) that recurrent training is undertaken at between 2 and 5 year intervals. It is up to the aerodrome operator to determine when their staff carry out refresher training if at all. Q. - I’m not currently employed in the aerodromes industry. Do I have to keep my ARO credentials up to date and how do I do this? A. - No, there is no requirement to ‘refresh’ your ARO training but you may prefer to do this to improve your resume or for your own personal benefit. Q. - How long will it take me to do the pre-course study component? A. - It is largely dependent on the individual. The theoretical pre-course study will generally take between two to four hours to complete. The practical component of the pre-course requirement involves getting out onto a real aerodrome and becoming familiar with the procedures and practices of that aerodrome. You should carry out practical activities on the aerodrome until you have a comfortable understanding of all the items on the checklist contained in the pre-course assessment document. For corporate clients, your personnel should spend as much time as they need on the aerodrome until you (and the student) are both satisfied with the level of understanding of aerodrome practices and procedures. Q. - Can I become an ARO at any aerodrome following this course? A. - Whilst you may have a certificate of attainment to state you have completed an ARO course, each aerodrome will have unique procedures which must be learnt either on the job or as part of an induction process at that aerodrome. Q. - Why can’t I enrol the day before the course? A. - At one week prior to the course AMS will generally stop accepting enrolments for our public courses held at Jandakot. This is done to ensure there is adequate time remaining for the student to complete their pre-course assessment material and practical activities. Our courses at Jandakot are held once per month so feel free to book into the following months ARO training course. This will give you adequate time to complete your pre-course activities. Q. - How long does it take to get the certificate? A. - Assuming you successfully complete all assessments and participate in the whole course, the certificate will generally be mailed to you one week after the face to face course component has been completed. We will send the certificate to you electronically and then to the address that you used during enrolment. Q. - Where can I ask further questions? A. - [email protected] or contact the AMS office on 08 9221 6777.


CASA Radio Licence Applications

Q. - How long until I receive my Civil Aviation Safety Authority (CASA) radio certificate? A. - Please note that AMS will dispatch all radio paperwork to CASA on the week following the course. The timeframe for CASA to issue the certificate varies. We usually advise a 6 to 8 week turn around based on experience but, it can be quicker. Please contact CASA on 131757 if the certificate has not arrived within this timeframe. Q. – What does the Radio Certificate look like? A. – A Sample Certificate is posted on the left. It is an A4 sized piece of paper printed by CASA. You will also receive an Aviation Reference Number (ARN) from CASA which may arrive in a separate letter. Q. – Do I have to do the English exam? A. – Yes, anyone that applies for an Aeronautical Radio Operator Licence must undergo an associated General English Language Proficiency Assessment in accordance with Civil Aviation Safety Regulation 64.025. AMS will facilitate this assessment during the training.

Q. - What Happens if I do not successfully complete the English Examination? A. – AMS Examiners are only approved by CASA to examine those students who are proficient speakers of English. If the AMS examiner does not consider your English to be ‘expert level standard’ we will refer you to a CASA Approved English Test Centre. We can still undertake your Radio training and assessment but without the associated English Assessment, your application to hold an Aeronautical Radio Operator Licence cannot be completely processed. AMS does not cover costs associated with the provision of third party English Assessment or any associated English training that is required. Q. - English is my second language, will I pass the General English Language Assessment? A. – If English is not your first language this does not necessarily mean that you will not be successful in passing the General English Language Assessment. Q. – I’m still not sure about this English Assessment, will I pass?? A. – If you would like some confidence about your ability to pass the General English Language Assessment, please contact us on 08 9221 6777 and one of our approved English examiners can undertake a brief conversation with you over the phone. Whilst this does not constitute the formal assessment, we can form a pretty good idea of your English speaking capabilities and give you a verbal indication of your ability to successfully complete the General English Language Assessment during the phone call. Q. What do I need to bring with me? A. You MUST bring with you…

or

or

Passport (Any Nationality) Birth Certificate Citizenship Certificate

A. IF POSSIBLE you should also bring…

• A letter from your employer to confirm you have worked at least 3 of the last 5 years in Australia or New Zealand OR • Group certificates to demonstrate you have worked at least 3 of the last 5 years in Australia OR • A Letter or Certificate to confirm you have undertaken (or are undertaking) a secondary school education in Australia or

New Zealand OR • Evidence that you have completed an English Assessment (IELTS, TOEIC-SP or TOEFL) OR • You have completed a CASA approved English training course and can provide evidence to the AMS trainer during the course OR • A statutory declaration is attached which states that you are unable to provide one of the above forms of evidence but you meet the above

criteria and, the statutory declaration provides detail of HOW you meet these requirements.

Documents

ARO Training Fact Sheet - amsaustralia.com · ARO (Aerodrome Reporting Officer) Training Full Course ... Whilst you may have a certificate of attainment to state you have completed