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Documentation Essentials
1. Untitled Scene
1.1 OD&T intro
1.2 Welcome
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1.5 Overview of Documentation
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1.49 Formal & Informal Documentation
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1.63 Quiz
1.64 The "L" in LEAP stands for...
(Click and Drag the correct answer then click Submit)
(Word Bank, 10 points, 1 attempt permitted)
Correct Choice
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X Violation of Employment LAWS
Violation of Employee LIBERTIES
Use of Proper LANGUAGE
Writing a LETTER
Feedback when correct:
You are correct! The "L" in LEAP stands for Violation of Employment LAWS.
Feedback when incorrect:
You did not select the correct response. The "L" in LEAP stands for Violation of Employment
LAWS.
Correct (Slide Layer)
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Incorrect (Slide Layer)
1.65 The "E" in LEAP stands for...
(Click and Drag the correct answer then click Submit)
(Word Bank, 10 points, 1 attempt permitted)
Correct Choice
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Overcoming EGOS
X Credible EMPLOYEE COMPLAINTS
Displaying EMPATHY
Starting with the END in Mind
Feedback when correct:
You are correct! The "E" in LEAP stands for Credible EMPLOYEE COMPLAINTS.
Feedback when incorrect:
You did not select the correct response. The "E" in LEAP stands for Credible EMPLOYEE
COMPLAINTS.
Correct (Slide Layer)
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Incorrect (Slide Layer)
1.66 The "A" in LEAP stands for...
(Click and Drag the correct answer then click Submit)
(Word Bank, 10 points, 1 attempt permitted)
Correct Choice
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Establishing ALLIANCES
Overcoming ADVERSITY
X ACTIVE DISCIPLINE
ANTICIPATING the next steps
Feedback when correct:
You are correct! The "A" in LEAP stands for ACTIVE DISCIPLINE.
Feedback when incorrect:
You did not select the correct response. The "A" in LEAP stands for ACTIVE DISCIPLINE.
Correct (Slide Layer)
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Incorrect (Slide Layer)
1.67 The "P" in LEAP stands for...
(Click and Drag the correct answer then click Submit)
(Word Bank, 10 points, 1 attempt permitted)
Correct Choice
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PREVIOUS Behavior
X POLICY Violations
PERSONAL Bias
PRIVACY Concerns
Feedback when correct:
You are correct! The "P" in LEAP stands for POLICY Violations.
Feedback when incorrect:
You did not select the correct response. The "P" in LEAP stands for POLICY Violations.
Correct (Slide Layer)
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Incorrect (Slide Layer)
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1.69 Avoiding Problems
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1.93 Quiz
1.94 What do the Three T's of Documentation stand for? (Select the best
answer)
(Multiple Choice, 10 points, 1 attempt permitted)
Correct Choice
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X Timely, Thorough, Two-way Conversation
Timely, Tentative, Transformational
Transformational, Triumphant, Two-way Conversation
Transitional, Thorough, Two-way Conversation
Timely, Traditional, Transformational
Feedback when correct:
You are correct! The three T's of Documentation stand for Timely, Thorough and Two-way
Conversation.
Feedback when incorrect:
You did not select the correct response. The three T's of Documentation stand for Timely,
Thorough and Two-way Conversation.
Correct (Slide Layer)
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Incorrect (Slide Layer)
1.95 Helpful Advice
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1.118 Learn Through Examples
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2. Untitled Scene
2.1 Quiz
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2.2 Written documentation is a good substitute for talking with your
employees.
(True/False, 10 points, 1 attempt permitted)
Correct Choice
True
X False
Feedback when correct:
You are correct! Written documentation can NEVER be a substitute for talking with your
employees.
Feedback when incorrect:
You did not select the correct response. Written documentation can NEVER be a substitute for
talking with your employees.
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Correct (Slide Layer)
Incorrect (Slide Layer)
2.3 You should make a point to document which of the following (Select
the best answer):
(Multiple Choice, 10 points, 1 attempt permitted)
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Correct Choice
Mostly positive information
Mostly negative information
X Both positive and negative information
Feedback when correct:
You are correct!. You should make a point to document both positive and negative information.
Feedback when incorrect:
You did not select the correct response. You should make a point to document both positive
and negative information.
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Correct (Slide Layer)
Incorrect (Slide Layer)
2.4 The primary differences between formal and informal documentation
are (Select all that apply):
(Multiple Response, 10 points, 1 attempt permitted)
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Correct Choice
X What it says
X Where it gets filed
X Format/style of note
X Who can view the info
X Severity of situation described
Whether or not is written on letterhead
Only formal documentation requires specific dates and the full names of
individuals involved
Feedback when correct:
You are correct. The primary differences between formal and informal documentation are what
it says, where it gets filed, the format/style of note, who can view the info and the severity of
the situation described.
Feedback when incorrect:
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You did not select the correct response. The primary differences between formal and informal
documentation are what it says, where it gets filed, the format/style of note, who can view the
info and the severity of the situation described.
Correct (Slide Layer)
Incorrect (Slide Layer)
Published by Articulate® Storyline www.articulate.com
2.5 The "L" in LEAP stands for...
(Click and Drag the correct answer then click Submit)
(Word Bank, 10 points, 1 attempt permitted)
Correct Choice
X Violation of Employment LAWS
Violation of Employee LIBERTIES
Use of Proper LANGUAGE
Writing a LETTER
Feedback when correct:
You are correct! The "L" in LEAP stands for Violation of Employment LAWS.
Feedback when incorrect:
You did not select the correct response. The "L" in LEAP stands for Violation of Employment
LAWS.
Published by Articulate® Storyline www.articulate.com
Correct (Slide Layer)
Incorrect (Slide Layer)
Published by Articulate® Storyline www.articulate.com
2.6 The "E" in LEAP stands for...
(Click and Drag the correct answer then click Submit)
(Word Bank, 10 points, 1 attempt permitted)
Correct Choice
Overcoming EGOS
X Credible EMPLOYEE COMPLAINTS
Displaying EMPATHY
Starting with the END in Mind
Feedback when correct:
You are correct! The "E" in LEAP stands for Credible EMPLOYEE COMPLAINTS.
Feedback when incorrect:
You did not select the correct response. The "E" in LEAP stands for Credible EMPLOYEE
COMPLAINTS.
Published by Articulate® Storyline www.articulate.com
Correct (Slide Layer)
Incorrect (Slide Layer)
Published by Articulate® Storyline www.articulate.com
2.7 The "A" in LEAP stands for...
(Click and Drag the correct answer then click Submit)
(Word Bank, 10 points, 1 attempt permitted)
Correct Choice
Establishing ALLIANCES
Overcoming ADVERSITY
X ACTIVE DISCIPLINE
ANTICIPATING the next steps
Feedback when correct:
You are correct! The "A" in LEAP stands for ACTIVE DISCIPLINE.
Feedback when incorrect:
You did not select the correct response. The "A" in LEAP stands for ACTIVE DISCIPLINE.
Published by Articulate® Storyline www.articulate.com
Correct (Slide Layer)
Incorrect (Slide Layer)
2.8 The "P" in LEAP stands for...
(Click and Drag the correct answer then click Submit)
(Word Bank, 10 points, 1 attempt permitted)
Published by Articulate® Storyline www.articulate.com
Correct Choice
PREVIOUS Behavior
X POLICY Violations
PERSONAL Bias
PRIVACY Concerns
Feedback when correct:
You are correct! The "P" in LEAP stands for POLICY Violations.
Feedback when incorrect:
You did not select the correct response. The "P" in LEAP stands for POLICY Violations.
Published by Articulate® Storyline www.articulate.com
Correct (Slide Layer)
Incorrect (Slide Layer)
2.9 Effective documentation helps create management credibility.
(True/False, 10 points, 1 attempt permitted)
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Correct Choice
X True
False
Feedback when correct:
You are correct! Effective documentation helps create management credibility.
Feedback when incorrect:
You did not select the correct response. Effective documentation helps create management
credibility.
Published by Articulate® Storyline www.articulate.com
Correct (Slide Layer)
Incorrect (Slide Layer)
2.10 Effective documentation should never include your own notes or
emails.
(True/False, 10 points, 1 attempt permitted)
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Correct Choice
True
X False
Feedback when correct:
You are correct! Effective documentation helps create management credibility.
Feedback when incorrect:
You did not select the correct response. Effective documentation helps create management
credibility.
Published by Articulate® Storyline www.articulate.com
Correct (Slide Layer)
Incorrect (Slide Layer)
2.11 Effective documentation should only focus on negative events.
(True/False, 10 points, 1 attempt permitted)
Published by Articulate® Storyline www.articulate.com
Correct Choice
True
X False
Feedback when correct:
You are correct! Effective documentation helps create management credibility.
Feedback when incorrect:
You did not select the correct response. Effective documentation helps create management
credibility.
Published by Articulate® Storyline www.articulate.com
Correct (Slide Layer)
Incorrect (Slide Layer)
2.12 Effective documentation helps share information about employees
with those who succeed you.
(True/False, 10 points, 1 attempt permitted)
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Correct Choice
X True
False
Feedback when correct:
You are correct! Effective documentation helps create management credibility.
Feedback when incorrect:
You did not select the correct response. Effective documentation helps create management
credibility.
Published by Articulate® Storyline www.articulate.com
Correct (Slide Layer)
Incorrect (Slide Layer)
2.13 Effective documentation takes time to complete, but ultimately saves
you time.
(True/False, 10 points, 1 attempt permitted)
Published by Articulate® Storyline www.articulate.com
Correct Choice
X True
False
Feedback when correct:
You are correct! Effective documentation helps create management credibility.
Feedback when incorrect:
You did not select the correct response. Effective documentation helps create management
credibility.
Published by Articulate® Storyline www.articulate.com
Correct (Slide Layer)
Incorrect (Slide Layer)
2.14 What do the Three T's of Documentation stand for? (Select the best
answer)
(Multiple Choice, 10 points, 1 attempt permitted)
Published by Articulate® Storyline www.articulate.com
Correct Choice
X Timely, Thorough, Two-way Conversation
Timely, Tentative, Transformational
Transformational, Triumphant, Two-way Conversation
Transitional, Thorough, Two-way Conversation
Timely, Traditional, Transformational
Feedback when correct:
You are correct! The three T's of Documentation stand for Timely, Thorough and Two-way
Conversation.
Feedback when incorrect:
You did not select the correct response. The three T's of Documentation stand for Timely,
Thorough and Two-way Conversation.
Published by Articulate® Storyline www.articulate.com
Correct (Slide Layer)
Incorrect (Slide Layer)
2.15 When should you document?
(Select all that apply)
(Pick Many, 10 points, 1 attempt permitted)
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Correct Choice
You should only document unfavorable events regarding an employee
X You should document events related to your work relationship with the employee
X You should document events related to the employee's relationship with the
University
X You should document events related to the employee's regular job performance
You should document daily regarding an employee's regular activities
X You should document events that demonstrate patterns of behavior
Feedback when correct:
You are correct! You should document events related to your work relationship with the
employee, events related to the employee's relationship to the University, events related to the
employee's regular job performance, and events that demonstrate patterns of behavior.
Feedback when incorrect:
You did not select the correct response. You should document events related to your work
relationship with the employee, events related to the employee's relationship to the University,
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events related to the employee's regular job performance, and events that demonstrate
patterns of behavior.
Correct (Slide Layer)
Incorrect (Slide Layer)
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2.16 Drag and drop the items into the appropriate bucket.
Click submit when you are satisfied with your selections.
(Drag and Drop, 10 points, 1 attempt permitted)
Drag Item Drop Target
What and how you want things to improve Trapezoid 1
Jumping to premature conclusions Trapezoid 2
Using absolutes (i.e. always & never) Trapezoid 2
Be clear and specific Trapezoid 1
Injecting personal opinions Trapezoid 2
Using subjective labels (i.e. lazy, ignorant) Trapezoid 2
Drag and drop properties
Return item to start point if dropped outside any drop target
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Reveal drag items one at a time
Snap dropped items to drop target (Stack random)
Delay item drop states until interaction is submitted
Feedback when correct:
That's right! You selected the correct response.
Feedback when incorrect:
You did not select the correct response.
Correct (Slide Layer)
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Incorrect (Slide Layer)
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