Asad Arbani - Communication Skills Ppt

8/3/2019 Asad Arbani - Communication Skills Ppt

1/24

Asad Arbani 1

Communication

Skills

Presented to:

ABC ..Course Instructor

IQRA University

Presented by:

ASAD ARBANI GR # -000000

IQRA University


2/24

Asad Arbani 2

Communication is a series of

experience of

HearingSmell

Seeing

Taste Touch


3/24

Asad Arbani 3

Communication Skills

Communication skills is the ability to uselanguage (receptive) and express

(expressive) information.

Effective communication skills are a critical

element in your career and personal lives.


4/24

Asad Arbani 4

Communication Goals

To get and give

information

To persuade

To ensure understanding

To get action

To change behavior


5/24

Asad Arbani 5

Most Common Ways to Communicate

Speaking

Writing

VisualImage

BodyLanguage


6/24

Asad Arbani 6

Types of Communication

On the basis of organization relationship Formal

Informal

On the basis of Flow Vertical

Crosswise/Diagonal

Horizontal

On the basis of Expression Oral

Written

Gesture


7/24

Asad Arbani 7

Barriers to Communication

Semantic Barriers

Emotional Or Psychological Barriers

Organizational Barriers

Barriers in Superiors


8/24

Asad Arbani 8

Semantic Barriers

Symbols with different meaning

Badly expressed message

Faulty translation

Unclarified assumption

Specialists language


9/24

Asad Arbani 9

Emotional Or Psychological Barriers

Premature evolution

Inattention

Loss of transmission & poor retention

Undue reliance on the written word

Distrust of communication

Failure to communicate


10/24

Asad Arbani 10

Organization Barriers

Organizational policy

Organization rules & regulation

Status relation

Complexity in organization


11/24

Asad Arbani 11

Personal Barriers

Barriers in Superior

Attitude of Superior

Fear of challenge of authority

Lack of time

Lack of awareness

Barriers in Subordinates

Unwillingness to communicate

Lack of proper incentive


12/24

Asad Arbani 12

Communication Process

SENDER RECEIVER

Feedback

receiver sender

Communication is the process of sending and receivinginformation among people

Noise

Use ofchannel totransmitthemessage


13/24

Asad Arbani 13

Communication code scheme


14/24

Asad Arbani 14

Communication Involves Three

Components

Verbal Messages - the words we choose

Paraverbal Messages - how we say thewords

Nonverbal Messages - our body language

These Three Components Are Used To

Send Clear, Concise Messages

Receive and Correctly Understand MessagesSent to Us


15/24

Asad Arbani 15

Effective Verbal Messages

Are brief, succinct, and organized

Are free of jargon

Do not create resistance in the listener

SENDING MESSAGES


16/24

Asad Arbani 16

Nonverbal Messages

Nonverbal messages are the primary way thatwe communicate emotions

Facial Expression

Postures and Gestures


17/24

Asad Arbani 17

Paraverbal Messages

Paraverbal communication refers to themessages that we transmit through the tone,pitch, and pacing of our voices.


18/24

Asad Arbani 18

RECEIVING MESSAGES

Listening

Requires concentration and energy

Involves a psychological connection with the

speaker

Includes a desire and willingness to try and

see things from another's perspective

Requires that we suspend judgment andevaluation


19/24

Asad Arbani 19

Nonverbal

Giving full physical attention to the speaker;

Being aware of the speaker's nonverbalmessages;

Verbal

Paying attention to the words and feelings

that are being expressed

Key Listening Skills


20/24

Asad Arbani 20

What makes a good communicator?

Clarity

Integrity Timing

Adequacy


21/24

Asad Arbani 21

Howdo you develop your communication skills?

Explore the related skills
http://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htmhttp://science.uniserve.edu.au/projects/skills/jantrial/communication/communication.htm


22/24

Asad Arbani 22

Tips to good communication skills

Maintain eye contact with the audience

Body awareness

Gestures and expressions Convey one's thoughts

Practice effective communicationskills


23/24

Asad Arbani 23

Effective Communication . . .

It is two way.

It involves active listening.

It reflects the accountability of speaker andlistener.

It utilizes feedback.

It is free of stress.

It is clear.


24/24

Asad Arbani 24

Thanks

Documents

Asad Arbani - Communication Skills Ppt