Ascentii, A Brand of EPIC Software Corporation. [email protected] [email protected] “…It’s

Ascentii, A Brand of EPIC Software Corporation. [email protected] http://www.Ascentii.com 1.800.627.4151

“…It’s About Time”

THE BIG IDEA

mailto:[email protected]

http://www.ascentii.com/

CONTACT CENTERS: A “FULL CONTACT” ENVIRONMENT

Ascentii, A Brand of EPIC Software Corporation. [email protected] http://www.Ascentii.com 1.800.627.4151 2

Traditional Contact Center Issues Include, But Are Not Limited To:

• Eroding Talent Pools to Hire From; • Location-based Cost of Living for Cost of Hire (i.e., Urban Vs Non-Urban); • Competitor Landscape; • Onboarding & Time-to-Competence;• Productivity / Revenue / Profitability / Expense per FTE• High Voluntary and Non-Voluntary Turnover



What Our Solution Will Do For a Contact Center… (1 of 2)


Accurate, Valid, Reliable, and Easy to Use:

• Implementation on our public platform (vanilla implementation) takes 15 minutes (Customization Available), End-User Training is a 20 minute video;

• Comes with Contact Center Job Descriptions;

• 3rd Party Validated and Legally Defensible;

• New Users (Recruiters) can typically expect to be productive using the RFS within 1 hour of accessing their account;

• A job-specific, competency-based assessment link is generated by the End-User (recruiter) and pasted into an electronic job posting;

• ALL APPLICANTS ARE ASSESSED UP FRONT in the application process;

• Each job has been analyzed and a unique job-competency profile has been created for each job – as unique as an individuals’ fingerprint;



What Our Solution Will Do For a Contact Center… (2 of 2)


Accurate, Valid, Reliable, and Easy to Use:

• The RFS is written in English at a Grade 5 reading comprehension level;

• The RFS takes an applicant an average of 10 – 12 minutes to complete;

• It is statistically 87% accurate, 95% of the time, at predicting which specific applicants are best suited for a specific job: End-Users Report Even High Accuracy & Reliability;

• The Recruiter can produce a job-specific, competency-based, screened and rank order list of applicants, from high to low, in less than 1 minute, on demand;

• The RFS enables Contact Centers to hire better, faster, for less money – and over time, less often – the quality of the workforce increases - and so does retention.

• We bring immediate, measurable and scalable benefits to our clients:o We prefer to work with our clients to build a scorecard;o Let’s measure those benefits now, and over time…



LET’S GET STARTED…

In the next 20 minutes I will introduce you to The Big Idea…The RoleFit Survey (RFS), then, if sufficient interest exists, we can have a 5 minute demo of a live system.


Founder’s Background (30+ Years): http://www.linkedin.com/pub/gary-l-melling/0/1a5/264

1) Education: a) Electronic Systems Engineering (1980’s); PD at Combat Systems Eng Div (NAVY);b) Masters Degree in Measurement & Evaluation (Published Thesis, 1990; MBTI).

2) Accenture Executive, Workforce Optimization, Wall Street (1990’s): a) Contact Center programs saving clients $40M-$70M Annually; b) Programs still being used today.

3) Principal at Computer Sciences Corporation and Worldwide Mgmt team at ARINSO: a) Global HRO Practice Leader; b) Global Contact Center Solution Architect.

4) Left consulting to work on THE BIG IDEA, that’s what we’ll talk about over the next few minutes…



SO WHY NOW?This new BIG IDEA has emerged from current market opportunities;

Trend Casting Shaped by 3 Powerful and Dynamic Market Forces:


1. Market Force #1 - Economic Forces:a) The recession that resulted in huge layoffs is now turning around; b) Organizations are now hiring (globally); c) Assessments have been too expensive & neither competency-based nor job-specific.

2. Market Force #2 - Social Forces:a) Employers are frustrated by the bottleneck of spammed resumes; b) Job Seekers often have a tainted view of Job Boards, Recruiters & Process; c) 51% of Final Candidates Fail their Background Check; Status Quo isn’t Working.

3. Market Force #3 - Technology Forces:a) Employers use “same old” approach to posting jobs/positions; b) Applicant Tracking Systems use “same old” approach to processing resumes; c) Organizations are hungry for meaningful change that produce measurable results.

4. These 3 Forces have collided to create a unique window of opportunity…



THE BIG IDEA IN 147 WORDS:

For target customers who are dissatisfied with the current offerings in the market, our idea and solution is a new kind of product category.

Unlike other offerings in the market, such as DiSC, Profiles, MBTI, and the OPQ, that are preference and personality assessments, our solution is job-specific, competency-based, 3rd Party validated, and accomplishes the following:

4. As simple as pasting a link into a job posting, can be used on multiple job sites;

1. Assesses ALL applicants for a specific job, Recruiters only focus on “Top 10”;

6. Includes 900+ detailed Job Descriptions (Adding 300+ more);

3. Accurate, Reliable, Legally Defensible, EEOC Compliant;

2. Identifies “Top 10” Candidates in 1 Minute & BEFORE opening a single resume;

5. Fixed Cost – Regardless of the Number of Applicants (various Licenses);

7. It’s VALUE and Ease-of-Use Create Competitive DIFFERENTIATION for Users.

Our Solution is called The RoleFit Survey™




REAL WORLD NUMBERS, REAL WORLD & COSTS:

Research and International Recruiting Industry Consensus Suggest:

5. With 2,000 hours in a billable year, a corporate recruiter’s hourly salary is approximately $30. per Hour;

2. Each open position takes an average of 86 hours of effort to fill (regardless of how many weeks of lapsed time);

7. The RoleFit Survey™ compresses the first 43 hours used to create an applicant short-list into less than 1 minute;

4. A corporate recruiter’s annual fully loaded Salary is approximately $60,000.;

3. 50% of the 86 hours (i.e., 43 hours) is used to create the Candidate short list;

6. Therefore the average MINIMUM* Internal Cost (Labor ONLY) to staff an open position is approximately: 86 Hours X $30. per Hour = $2,580.

1. It currently takes 21 – 22 weeks of lapsed time to staff an open position;

8. This saves 43 Hours X $30./Hour OR $1,290. PER HIRE…


…How Many People Does YOUR Organization Hire Every Year?



THIS IS ABOUT MUCH MORE THAN JUST RECRUITING…

While Recruiting is where organizations “Guard the Gate” for profitability and shareholder value, the Value of the RFS extends FAR BEYOND just Recruiting…

The RFS is job-specific and competency-based and provides valid, reliable, easy-to-use, real-time decision support for many HR activities, including but not limited to:

5. Training & Development Needs Analysis;

2. Strategic Succession Planning and Management;

7. Outplacement Counseling & Programs

4. Employee Engagement & Satisfaction;

3. Career Pathing, Mentoring and Coaching;

6. Reductions In Force

1. Early Leadership Identification;

The RoleFit Survey… …One Solution to Multiple Organizational Problems.




By incorporating The RoleFit Survey, Recruiters and Managers will have a fast & clear measure of applicant / employee suitability for a specific job:

The RoleFit Survey is all that’s needed to make better hiring decisions…

With The RoleFit Survey, You and Your Organization Can Benefit From:

• Hiring Better and Faster, and for Less Money…


• Hiring Significantly More “Fully Engaged” Employees…

• Hiring LESS OFTEN - While Building a More Productive Workforce…

• Resulting in a More PROFITABLE Workforce…

MULTIPLE, ONGOING BENEFITS…

• Typically Achieving a 100% ROI within 6 Months…

• Typically Achieving a Cost / Benefit Ratio of 1:3 to 1:11…

…We are happy to work with you to build a SCORECARD to MEASURE RESULTS

• Re-purposing Existing Employees & Improving Productivity…



HOW DOES IT WORK?


In this example the Recruiter is staffing the role of a Customer Service

Representative in a Call Center… Using the Dropdown Menus, the

Recruiter logs into their Control Panel and first selects the Job Family and then the Job they are Staffing, then Clicks on

the Job Description to verify…




HOW DOES IT WORK?

There are 900+ jobs to choose from in the public platform and 1,200+ jobs in our Library – This

works for ANY job/role…---------------------------------------------

Every Competency-Based Job Description and Assessment identifies the required and

prioritized job-specific Tasks, Skills and Styles…



HOW DOES IT WORK?


Satisfied that the Job Description is correct, the Recruiter generates the RFS assessment link;

The system sends it to the same eMail address the Recruiter used to log into their system Control Panel…



HOW DOES IT WORK?


The Recruiter Opens their eMail and the

Copies the Assessment Link…



ABC COMPANY CAREERS PAGE

HOW DOES IT WORK?


…then pastes it into the Job Posting that will be used on the company

Careers page and/or on a number of

Employment Web Sites

…When applicants see the job posting and want to apply, they simply click on

the Assessment Link, they are then taken to a landing page…



HOW DOES IT WORK?


…Here they enter 4 data points and then complete the

10-minute, Job-specific, Competency-based,

RoleFit Survey assessment…



HOW DOES IT WORK?


…At any time the Recruiter can log into

their confidential RoleFit Survey

Control Panel and view all applicant

assessment results for ALL jobs…



The Recruiter can also select their data filter

criteria and click “Search”

HOW DOES IT WORK?


BEFORE Opening a Single Resume, and with just the

click of the mouse, ALL Applicant results

are Rank Ordered FOR A SPECIFIC JOB; Now the

recruiter can search for the resumes of these specific

applicants; This saves ~50% of the

Recruiters Time and Cost AND produces

better results…



…with The RoleFit Survey, you’ll know in less than 1 Minute!Ascentii, A Brand of EPIC Software Corporation. [email protected] http://www.Ascentii.com 1.800.627.4151 19

WITHOUT THE ROLEFIT SURVEY, WHO WOULD YOU HIRE, AND HOW WOULD YOU KNOW THE DIFFERENCE?



THE MENU OF AVAILABLE OUTPUT REPORTS…

1 2The Comparative Report: A Gap Analysis Report between the Applicant and The Job/Role

The Vault Report: Compares Applicant to a

Normative dBase of 500,000+


Targeted Users: Recruiter / Hiring Manager

Targeted Users: Recruiter / Hiring Manager /

Employee

3The Career Guidance Report: Compares Applicant to

900+ Jobs/Roles in Rank Order

Targeted Users: HR / Applicant / EMPLOYEE



“The RoleFit Survey™ will serve as a valuable complement to our existing assessment tools we have used for many years – in fact, it consolidates the best elements of several assessment tools into one that is very fast and easy to use. This alliance and The RoleFit Survey™ will enable our clients to have real-time decision support for both external hires and internal promotional decisions that will have immediate and ongoing benefit to their organization and shareholders.” Robert Young, Psy.D, and Partner at Humber, Mundie & McClary.

“Ascentii’s RoleFit Survey has streamlined and revolutionized my recruitment business. I feel that I am now presenting the best and most qualified job applicants to my corporate clients. The RoleFit Survey gives me the competitive advantage and the client care I have been looking for. Thanks Ascentii for saving me time, money, and energy in my recruitment process. I will be a client of yours for life!” Julia Cordray, Recruiting Director, Career Fox Inc.

21Ascentii, A Brand of EPIC Software Corporation. [email protected] http://www.Ascentii.com 1.800.627.4151

WHAT OUR CLIENTS HAVE TO SAY…While our commitment to accuracy, reliability, and customer support are second to none, perhaps more important is what clients have to say:

"We reviewed over 50 assessment tools before we selected The RoleFit Survey. By using The RoleFit Survey, we now offer a 24-month placement guarantee and are performing at 97.6% against that guarantee. As a result of using the RoleFit Survey, organizational effectiveness, employee engagement, customer satisfaction and retention, workforce optimization and profitability all show immediate, significant, and sustainable improvement. The ROI for us has been staggering.“ Wayne Percy, Senior Partner, Derhak Ireland




ASCENTII: OUR DELIVERY & SUPPORT TEAM• A seasoned group of HR, Business, and IT professionals. Our dedicated

Psychologist and research team ensure we consistently exceed the standards of several national and international Psychological Associations, e.g., APA, CPA.

• SAS 70 Compliant Data Centers & Privacy Audit Compliant…

Simplified Organizational Chart




LET’S SCHEDULE A DEMO OF A LIVE SYSTEM…

Here’s the Scenario:

ABC Company posted a job for a Customer Service Representative (Inbound) on the Careers page of their web site 2 weeks ago;

The Job Posting Closes at Noon Today;

At Noon, the Recruiter Logs into their RoleFit Survey Control Panel;

Within 1 Minute, The RoleFit Survey has identified their short-listed candidates;

By 1:00PM they are forwarding the RoleFit Survey Reports and resumes of the most suitable and eligible applicants to the Hiring Manager for review – they have just eliminated the first 50% of the recruiting life cycle AND will produce better results;

This works for ANY JOB, with or without an ATS…

Current Call Center Clients are saving 71% of the time and costs for hiring CSRs… …Turnover Reduced from 79% to 29% in 2 Years




ROAD MAP…

Here’s What We Have Found Works Most Effectively and Efficiently:

1 2 3 4 5 6

Initial Contact

Presentation & Demo

Usage Forecast Questionnaire

To Determine Volume & Pricing for Pilot Project

30/60/90 Day Pilot Project

Create RFS Account

• A/B Testing & Business Case• Implementation Fee• Licensing Fee• Set-Up Time: 15 Minutes• Training: 20 Minutes

Evaluate• A/B Testing• ROI & C/B Tracking• Lessons Learned• Scope: Vanilla Vs Customization• Top Performer Emulation

7 8

Configure System

• Implementation Fee• Licensing Fee

Go-Live• Track ROI• Track Cost/Benefit

AND You Can Use the Job Descriptions Contained Within Our System OR Let Us Customize a System for You Using Your Own Job Descriptions…

OR Skip the Pilot Project and Start

Saving Immediately



BREAKTHROUGH BUSINESS RESULTS with ASCENTII (45 Second Video):http://www.youtube.com/watch?v=T5Es-AZNzck

RECRUITING: WELCOME to the FUTURE... (90 Second Video): http://www.youtube.com/watch?v=Qbseq-K8alA

Orientation: How to Use the RoleFit Survey™ to Screen and Rank Order Job Applicants (18 Minutes, 33 Seconds)https://www.youtube.com/watch?v=VVwYSyTqH7w

How was Annual Turnover Reduced from 76% to 26% two years later? (100 Second Video) http://www.youtube.com/watch?v=CImjYA_JB7o

65+ Free Whitepapers - Get Yours Now: http://www.epic-soft.com/wp-signup.php

Inquiries: [email protected]

25

Corporate Head Office & Global HeadquartersASCENTII,

P.O. Box 85154, 561 Brant Street,Burlington, Ontario,

Canada L7R 2G0

Ascentii, A Brand of EPIC Software Corporation. [email protected] http://www.Ascentii.com 1.800.627.4151

FOR MORE INFORMATION…

http://www.youtube.com/watch?v=T5Es-AZNzck

http://www.youtube.com/watch?v=Qbseq-K8alA

https://www.youtube.com/watch?v=VVwYSyTqH7w

http://www.youtube.com/watch?v=CImjYA_JB7o

http://www.epic-soft.com/wp-signup.php




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Ascentii, A Brand of EPIC Software Corporation. [email protected] [email protected] “…It’s