Ashlee T. Atkins

(757) 292-8282 atatkins19@gmail.com

Education

Troy University Master of Science in Adult Education

Concentration: Leadership Studies Coursework in Organizational Behavior, Strategic Planning, Research Methodology

Master of Public Administration

Concentration: Healthcare Administration Coursework in Public Policy, Program Evaluation, Governmental Budgeting, & Healthcare Management

Norfolk State University

Bachelor of Science in Interdisciplinary Studies Concentration: Biological Sciences and Health Services Management

Professional Experience

Business Systems Consultant (Contract) Wells Fargo – Enterprise Business Technology January 2018 - Present Primary liaison between Enterprise Business Technology and six application managers responsible for translating technical requirements and status tracking for Human Resources applications. Responsible for understanding the milestones, events, deadlines, and ensures the required actions are taken to comply with program expectations.

Guided technology teams to the successful remediation of greater than 150 applications. Effectively escalates significant risks and challenges to the Program Manager as they are discovered.

Successfully remediates applications through Microsoft Azure, Controlled Build & Deploy, Tech Refresh, and COTS events

Responsible for supporting the creation of weekly CIO status reporting by supplying data and other pertinent updates to the EBT THR Lead Project Manager

IT Business Analyst - PMO XOOM Energy, LLC October 2016 – September 2017 Intermediary business partner between stakeholders and Information Technology teams working to ensure the delivery of solutions meets the organization’s business needs. Agile and waterfall methodologies were implemented to ensure efficient completion of projects.

Developed guides for operational processes and Microsoft SharePoint workflows to be utilized as organizational resources

Assimilated and documented business requirements, translating them into functional and non-functional components for IT development and Infrastructure staff to deliver a high-quality solution

Supported solution design by providing insight at design sessions with IT development and Infrastructure teams to help translate requirements into business solutions

Developed and delivered effective presentations to diverse audiences to communicate strategies and outcomes. Facilitated the definition and execution of user-acceptance testing and provides post-implementation support to business stakeholders and end-users

Operations Analyst II XOOM Energy, LLC April 2015 – October 2016

Analyst responsible for utilizing process mapping software, analytical tools, and conceptual retail energy

market knowledge to research and analyze complex business problems.

Created detailed process documentation and manuals for organizational training and reference. Identified issues using reporting methods to maintain compliance with internal SLA’s around transaction processing. Monitored progress of program activities to identify trends or discrepancies in contract data.

Researched regulatory issues that recommend course of action and response ensuring consistency with the current law, regulations, guidance, policy and procedures

Participated in task forces and workgroups to collaborate and devise plans to achieve organizational goals.

Patient Services Specialist Manager OrthoCarolina, PA July 2011 – April 2015 Detail-oriented leader responsible for facilitating patient services operations within a practice serving an average of 200 patients daily.

Led team of eleven members in exceptional efforts to improve and exceed company standards for Meaningful Use and Time of Service collection rates

Assisted with complying with and maintaining a budget with revenue totaling approximately $9.1 million and expenses totaling $3.6 million

Led team in efforts to exceed clinic standards for OBERD implementation; set a clinic record and improved scores from 31.3% in January 2014 to 96.2% in August 2014

Focused on and collaborated with management regarding training/corporate education, program evaluation and strategic planning; recommends changes for management consideration; analyzes problem areas in service delivery and formulates recommendations for improvements

Received Quality of Service and Teamwork awards Responded promptly to identified occurrences of non-compliance; developed corrective actions and reported findings through established procedures; provided training and educational resources for newly hired employees; analyzed data for improvement in office operations

Outreach Referral Specialist II Carolinas Healthcare System June 2010 – July 2011

Responsible for performing data and financial analysis, developing performance and satisfaction reports;

preparing presentations of summarized statistical information; evaluating and analyzing health care initiatives

Analyzed and compiled presentation data related to physician and medical provider satisfaction Contributed to performance enhancement projects; monitored the completion of assignments while paying special attention to deadlines

Skills

Microsoft Suite Microsoft VISIO SQL Management Studio SharePoint

Allscripts Touchworks Centricity EHR Meaningful Use EPIC Medical

Strategic Planning Budget Management Process Mapping Data Analysis