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ASIA MEDIA SUMMIT 2011
Hanoi, Vietnam, 24-25 May 2011
Session 8: Creating a High Performance Culture
Moderator: Nathalie Labourdette, EBU TRAINING, Switzerland
Speakers
Mr Helmut OsangHead of Media Development, Deutsche Welle-Akademie, Germany
Mr Etienne Fiatte Managing Director, Canal France International (CFI), France
Mr Anothai UdomsilpDirector, Academic Institute of Public MediaThai Public Broadcasting Service (TPBS), Thailand
Ms Sally Ann WilsonSecretary-General, Commonwealth Broadcasting Association (CBA), UK
Mr Francis HermanTeam Leader, AusAID funded Vois Blong Yumi Project, Vanuatu
Creating a High Performance Culture
Performance measurement ?
Role and benefits of performance measurements:
link daily actions to the strategies
give a direction to a Company / an Organisation
ensure a more balanced performance
create wider ownership and empowerment
gain behavioural alignment
© David Parmenter 2009
4 performance measurements
key result indicators (KRIs) – give an overview on past performance. Ideal for the Board.
performance indicators (PIs) – tell staff and management what to do.
result indicators (RIs) – tell staff what they have done.
key performance indicators (KPIs) – tell staff and management what to do to increase performance.
EBU TRAINING KPIs
KPI 1Customer satisfaction (>70%)
KPI 2Occupancy rate (>90%)
KPI 3Customer loyalty (>70%)
KPI 4Financial target (revenues)
Speakers
Mr Helmut OsangHead of Media Development, Deutsche Welle-Akademie, Germany
Mr Etienne Fiatte Managing Director, Canal France International (CFI), France
Mr Anothai UdomsilpDirector, Academic Institute of Public MediaThai Public Broadcasting Service (TPBS), Thailand
Ms Sally Ann WilsonSecretary-General, Commonwealth Broadcasting Association (CBA), UK
Mr Francis HermanTeam Leader, AusAID funded Vois Blong Yumi Project, Vanuatu
Creating a High Performance Culture