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THE COUNTRY’S LEADING GOVERNMENT AND CORPORATE SECURITY MAGAZINE | www.australiansecuritymagazine.com.au
Print Post Approved PP255003/10110
Jun/Jul 2014
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TechTime | Movers & Shakers | Women in Security and much more...PLUS
In the shadows of the DragonChina’s booming bodyguard and security industry
The use of social media in emergencies
Peter Lockwood The Navy’s Commodore
Senior Officer West Australia
CCTVThe commercial argument for security technologies
and missing links of flight MH370
FEATURE INTERVIEW
2 | Australian Security Magazine
Executive Editor / DirectorChris Cubbage
Director / Co-founderDavid Matrai
Senior EditorLoreta Cilfone
Marketing ManagerKathrine Pecotich
Art DirectorStefan Babij
CorrespondentsSarosh Bana
Serge DeSilva-RanasingheAdeline Teoh
MARKETING AND ADVERTISING
Kathrine Pecotich T | +61 8 6361 1786
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Copyright © 2014 - My Security Media Pty Ltd 286 Alexander Drive, Dianella, WA 6059, Australia
T | +61 8 6465 4732 E | [email protected]: [email protected]
All Material appearing in Australian Security Magazine is copyright. Reproduction in whole or part is not permitted
without permission in writing from the publisher. The views of contributors are not necessarily those of the publisher. Professional advice should be sought before applying the
information to particular circumstances.
Contents
Adeline Teoh
Correspondents
Sarosh Bana
Page 8 - Syrian recruitment Part II
Contributors
Editor's Desk 3Quick Q & A with Alex Webling 4Movers & Shakers 6
Feature ArticleSyrian Recruitment: Battle for the hearts and minds – Part II 8
Feature Interview Peter Lockwood – the Navy’s Commodore, Senior Officer West Australia 12
InternationalMalaysian Airlines MH370: The mystery and missing links 14Five crisis management lessons from flight MH370 17Asia Pacific war games briefing: March of the carriers 20
Women in SecurityLearning to shine 22
Frontline Social media and disaster information: Lessons from New Zealand 25Chinese bodyguards: Personal protection in the land of the Dragon – Part I 28On a wing and a prayer 30Mailbox Roulette: To be handled with care 32
Cyber SecuritySilent stalker: Who are the victims of big data? 34Cybrecrime: Not a matter of ‘if’ but ‘when’ 36
CCTVThe commercial argument for security technologies 38The beginning of the end: Public Safety Initiative – Ipswich City Council 40
TechTime - the latest news and products 47Bookshelf 56
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Sara PagePrince Lazar
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Luke Percy-DovePaul Johnstone
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Tony Ridley
Page 14 - Flight MH370: The mystery
and missing links
Page 40 - Public Safety Initiative -
Ipswich City Council
www.linkedin.com/groups/Asia-Pacific-Security-Magazine-3378566/about
Serge DeSilva-Ranasinghe
40 | Australian Security Magazine
Growing community concerns throughout much of the country were raised on issues being from the lack of police presence and the amount of juveniles that
were freely roaming the streets unsupervised. Youths were commonly observed loitering all hours of the day and night, frequently under the influence of alcohol or other substances. Fighting and assault were becoming all too common and many public spaces were now being construed as unsafe by communities. The lack of lighting in some areas were deemed to increase incidents of violence and a lot of public spaces with many buildings acting as gathering points for would-be and opportunistic offenders. The perception of crime was also high and affected how the community as a whole utilised public spaces and retail areas.
The experience in the Queensland city of Ipswich was no different and Ipswich City Council decided to commence its own public safety program, with the assistance of various community groups, police and consultants. They would devise and provide support for a range of long term community safety issues within public spaces. The Council’s vision was to instigate a strategic plan and adopt a mission and vision for the city that would enhance the living, working and recreational environment of Ipswich, in addition to providing efficient and effective client focused services to its community.
Ipswich City Council had previously hired part-time
security in the Central Business District (CBD) and it was noted that since the introduction of security, there appeared to be a decrease in anti-social behaviour and crimes of opportunity.
In January 1994, Ipswich City Council determined to address safety and security issues in its CBD. At the time, the business community generally agreed on common issues, mainly being the lack of both police and police response, taking on average 22 minutes. A consultant was engaged and an intensive security audit was carried out, as well as, various meetings with community groups, including police, local businesses and residents.
One such meeting at the time was with a local youth group who indicated they had a fear of using the city. Their main fears were of being assaulted and robbed. They also felt that alcohol played a major role in this unacceptable behaviour. At other meetings, businesses voiced concerns that loitering youths negatively impact on their business and groups of youths appeared intimidating to older members of the community.
A committee was established comprising of recognised key stakeholders, including representatives from Ipswich City Council, police, community groups and businesses. Round one of the program was to have an immediate presence in the streets, particularly of an evening with not only increased police and security patrols, but representation of community
The beginning of the end: Public Safety Initiative - Ipswich City Council
The beginning of the end: Public Safety Initiative - Ipswich City CouncilThe early 1990s invigorated various initiatives in public safety, from Crime Prevention Through Environmental Design (CPTED) to community partnerships, educational programs and the then, newly arrived Closed Circuit Television (CCTV) systems.
By
Larry Waite
CCTV
Australian Security Magazine | 41
CCTV
groups that could engage with youth to offer assistance and advice where required. This engagement by the community groups would lead to assistance with many issues including employment, drugs and alcohol, domestic violence and accommodation needs.
Hotels and nightclubs were also recruited to assist in the reduction of alcohol related violence which would be achieved through the responsible service of alcohol and critical communications with the police and security patrols ensuring patron safety.
To overview and assist with deployment of security and police response, a series of cameras were also installed. These cameras were to be monitored 24 hours a day, 7 days a week, and were to be proactively engaged by the operators, that is, the operators would methodically select each camera and utilise the pan tilt zoom (PTZ) function to analyse an area ensuring the protection of the public and its property in public spaces. If anti-social behaviour or activities were determined by the operator to be a threat to public safety, or indeed an offence, the matter was reported to security and or police for attention.
The system at the time (initially nine cameras) was recorded on VHS tape and kept for 30 days.
This would, during the next 20 years, grow exponentially into one of the country’s largest and most successful Public Safety Surveillance Systems.
A strict governance procedure on the release and viewing of footage was also implemented to ensure that both evidence and privacy concerns were met. Each of the operators was to be licenced security personnel with additional training in detecting and determining what constitutes an offence, as well as public nuisance or public disorder.
Very quickly the cameras proved to be a valuable tool in the detection of crime and a key component in assisting police with the prioritisation of a response to an incident or situation. Within a few months, a new control room had been completed to house not only the CCTV operators (Safe City Monitoring Facility), but a shared area with Police, being the first Ipswich Police Beat Office.
The area set aside for the control room was ergonomically set up to ensure that monitors were 2.5 times their diameter away from where the operators were seated and that images were of a high quality to provide accurate details and identification of any would be offenders or suspects. These images were also cabled up live to the Police Communications room to assist with the prioritisation of responses after hours.
During the day, police were stationed in the front area of the Monitoring Facility, the Police Beat, and made for a rapid response to an incident. This relationship was so effective that the police response time quickly dropped from the average 22 minutes to within two minutes.
In the first few months, break and enters into businesses were observed by the CCTV operators almost every weekend. This soon stopped, as did bag snatches, car thefts and public order offences. The courts in Ipswich found themselves immersed into the ‘new’ technology that is CCTV and for the first time, could actually see the ferocity of an assault and the intent of an offender. This made for more fitting sentencing and in-turn public awareness of offenders being caught and
42 | Australian Security Magazine
duly sentenced. The implementation of better lighting, clear sight lines coupled with more cameras followed, as did the reduction in the perception of crime.
In 2005, the Safe City Monitoring Facility and the Police Beat Office were relocated to a much larger, 300 m2 building. The new fit-out did away with the matrix system and eventually, video tapes. Modern digital head ends, complete with a Video Management Systems (VMS) and Network Video Recorders (NVR) were now in place. A path forward with communications was sought and optical fibre connectivity was elected as the main means of transporting the three, five megabytes per second (Mbps) images from each camera, now numbering well over 100.
During the years that followed, fibre paths were tunnelled back to the new facility ensuring optimum image quality with no visible latency. A CCTV operator’s dream.
Moving on 20 years later, the Safe City Monitoring Facility now has approximately 240 public safety surveillance cameras on a standalone, predominately fibre network. There are another 280 mainly static cameras that are protecting council’s assets. These are on a different network and record to a series of local Digital Video Recorders. These are for a more reactive approach to security as opposed to the proactive engagement that the Safe City Monitoring Facility employs.
Ipswich City Council’s Safe City camera system is now rolled out to many public spaces throughout some 12 suburbs of Ipswich. The cameras view literally thousands of locations, with trained operators constantly engaging the cameras 24/7, scanning for anything that is a danger to the public or property.
The cameras range from analogue to digital (High Definition) with a Network Video Recording system now encompassing approximately 200 terra bytes (TB) of hard drive storage. Each of the camera’s images records digitally in full 25fps, D1 (4Cif ) quality and are streaming somewhere between 3.5Mbps and 5.5Mbps each.
The Video Management System allows for ease of image archiving and retrieval. The video wall houses some 28, 52” screens split into sixes, allowing for up to 168 cameras to be viewed on the wall at any given time. During the years, Safe City has proven that a six screen split on each 52” screen, as opposed to a nine or 12 is more efficient and effective in the identification and detection of incidents. Many considerations attributed to this finding, including the distance from the seats to the monitors, as well as the angles and heights of the screens.
A running computer log of incidents, observations, radio and phone calls as well as visiting guests is kept by operators. This permits statistics to be generated on a regular basis to assist police with the allocation of resources, as well as the
Safe City Program in determining new and emerging hot spots and areas or other areas of concern.
The cameras, like a security net thrown over an area and with each knot in the net being a camera, has assisted police numerous times in identifying suspects and apprehending criminals. In fact, there have been more than 7,000 arrests as a direct result of information received (and footage) by the Safe City Operators since its inception in 1994.
In some more serious cases, footage captured by the cameras have assisted with placing a suspect in the vicinity of the crime or establishing a time line. This has been successful in at least two murders, though not occurring in the camera coverage areas, the footage could clearly identify the time and place of a suspect or victim as they travelled through the safety net of cameras and assisted police in creating a timeline of events.
The usefulness of CCTV footage for police prosecution and investigation purposes has become a standard in today’s policing and is utilised on a daily basis. In Ipswich, footage is reviewed hundreds of times a year by police and an average of 30 incidents are requested per month by police for investigation and or prosecution purposes. Every year Ipswich City Council’s Safe City Monitoring Facility reports more than 1,500 incidents in regards to public safety and it’s not all crime.
The facility often locates missing people, animals that may cause harm to themselves or others, such as a deer running down the main street or a snake on a footpath, to burst water mains, loads that have fallen from vehicles, flood water monitoring and many more – too numerous to mention.
The offences detected differ greatly from yesteryear, with most offences detected now being public nuisance, drink driving or locating a wanted person.
With the success of the CCTV and policing strategies, Ipswich no longer has a need for night time security patrols and has seen a major decrease in the seriousness of crimes in the camera coverage areas. The perception of crime has been greatly reduced with the assistance of carefully designed public spaces with clear sight lines and sufficient lighting, a consistent police presence and alert CCTV operators. Although crimes are still detected, the installation of the CCTV system in Ipswich has greatly reduced this and as a result, made Ipswich one the most sophisticated CCTV systems in the country and one of the safest shopping environments in Queensland.
About the AuthorLaurence (Larry) Waite, Safe City Security Coordinator, has performed services within the security industry for more than 25 years. He is specialised in CCTV and has
performed services for the Ipswich Safe City Program since 1994. He has also worked with organisations such as the Brisbane City Council’s City Safe Program, Queensland Rail, Southbank Parklands, Swanbank Power Station and Arthur Gory Correctional Centre. Larry has received a range of commendations and letters of appreciation for his professionalism over the years, including for his services in assisting the Queensland Police Service, Crime Stoppers and City of Ipswich.
CCTV
‘Ipswich City Council’s Safe City camera system is now
rolled out to many public spaces throughout some 12 suburbs
of Ipswich. The cameras view literally thousands of locations,
with trained operators constantly engaging the cameras 24/7,
scanning for anything that is a danger to the public or property.’
Australian Security Magazine | 43
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