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ASQ Energy and Environmental Division
ManagementSystems Beyond
Today’s HorizonRobert H. KingSept. 13, 2004
Today’s Agenda
• RAB value statement
• How RAB must change and stay true to the mission
• New ways of doing business
• Issues in today’s world
RAB Visionand Mission
RAB Vision
RAB will be an acknowledged leader:• Guiding the international
development and implementation of accreditation and certification processes that build confidence and value for stakeholders worldwide
• Providing the most professional, value-added services for its customers
RAB Mission
• Value-added, cost-effective provider of CA services
• Advance credibility of CA
• Establish mutual recognition agreements that advance acceptance of CA activities
• Recognized leader in continually improving CA processes
RAB Background
• Financially self-supporting non-profit organization in Milwaukee
• Governed by 17-member board representing EMS and QMS
• Exists to serve conformity assessment needs of business, registrars, course providers, and individual auditors
Organizational Relationships
ANSI ConformityAssessment Policy
Committee
RAB Boardof Directors
ANSI-RABNational Accreditation Program
Joint Oversight Board
Accreditationand Certification Board
QMS Council
EMS Council
AccreditQMS
Registrars
AccreditEMS
Registrars
CertifyQMS and EMS
Auditors
Accredit QMSand EMS Course
Providers
Certification Services(Administered by RAB Staff)
Accreditation Services(Administered by ANSI
and RAB Staff)
ANSI-RAB NationalAccreditation
ProgramRAB• Operating partner
for programs• Coordinates initial
accreditation audits and ongoing surveillance audits of registrars
ANSI• Provides due
process and public review of program criteria and procedures
• Promotes NAP and represents it internationally
• ANSI-RAB agreement does not meet the “legal entity” requirement
• Both accreditation (CRBs) and certification (auditors) in the same organization
IAF Concerns
How This Will Change
• ANSI-RAB NAP will change identity
• New businesses of accreditation will emerge
• Former partnership with ANSI will become legal entity
Options for Future of
Auditor BusinessFind cooperative partner
•PossibleBuy competitor
•ExpensiveInch forward with core business
and expand by new business introduction•Impractical
QSA International
• Quality Society of Australasia Ltd.
• Established in 1989 as professional society
• Not-for-profit company limited by guarantee
• Based in Sydney with JV offices in Hanoi, Kuala Lampur, and Auckland, with representation Hong Kong, China, and India
First Step to Merger
Agreed objective: To exploit, develop, and profit from the international personnel certification and training accreditation markets, achieving the status of “company of first choice” for persons seeking recognition and professional development.
RABQSA International
• Incorporated in U.S. as 501(c)(6)• Principal centers USA and
Australia with international joint venture offices
• Single board, business plan, market
• ASQ will be only member
• ISO/IEC 17024 accredited• Priority markets: core and
developing economies
RABQSA International
• QSA and RAB boards approved• Agreement signed in June• Interim board established• Bylaws drafted• Business case complete• Plan in place for reorganization
under tax exempt status
New Business Processes
• MCAA
• Value-added assessments
• Auditing post-Enron
• Trends in auditor competence and RAB’s direction
MultilateralCooperative
AccreditationArrangement
Multilateral Cooperative
Accreditation AgreementIAF Guidance on Cross Frontier
Accreditation: “Defined arrangements between IAF MLA signatory ABs are also necessary to meet the requirements of clause 2.1.3 of ISO/IEC Guide 61, e.g., through subcontracting arrangements and arrangements for joint assessment activity.”
MCAA Purpose
• To provide for the recognition
of the acceptability of the
results of each party’s
assessment and accreditation
program based upon the
determination of equivalence
MCAA Scope
• Covers accreditation programs for certification bodies of management systems for QMS, EMS, QS-9000, AS9100, TL 9000, and RC 14001, and does not include any other accreditation program administered by any of the parties
MCAA Implementation
• Initially signed by JAB (Japan) and ANSI-RAB NAP (United States) in September 2003
• JAS-ANZ (Australia and New Zealand) subsequently signed in December 2003
• SAI Global jointly accredited by NAP, JAB, and JAS-ANZ in June
MCAA and Cross-Frontier Guidance
• Method by which ABs can meet requirements of cross-frontier guidance
• MCAA formalizes network of ABs required by cross-frontier guidance
• Method of ensuring that ABs in developing countries are engaged
MCAA ManagementSystem Highlights
Initial accreditation audits• In lieu of full system office or
witness audit, AB may consider reviewing previous audit reports of CRB’s AB
AND• Conduct abbreviated audits with
emphasis on Advisories (where applicable) and results of off-site document review
MCAA ManagementSystem Highlights
Re-accreditation and surveillance audits
• ABs cooperate with other signatories to agree upon a surveillance and re-accreditation program for each mutually accredited CRB
• Eliminating redundant audits takes cost out of the system
Advantages for CRBs
• CRBs that are mutually accredited by MCAA ABs would immediately realize reduced audits and dollar savings
• CRBs will find that reclassification to avoid the critical office clause is unnecessary
Advantages for CRBs
Three CRBs mutually accredited by NAP, JAB, and JAS-ANZ
• This could immediately assist the three CRBs by reducing audits
• Savings to CRBsFive more CRB offices accredited
by NAP, JAB, and JAS-ANZ• This could assist CRBs under cross-
frontier policy
MCAA Advantages
• Provides for harmonization of processes
• Provides for AB member auditor training
• Requires member ABs to be signatories of IAF MLA
• Requires participating CRBs to agree to shared information
• Increases oversight information to member ABs
Improving Integrityof AB Programs
Language barriers eliminated• International audits conducted
by auditors who speak and read the language
Confidence in other ABs’ work• Annual audits of ABs will ensure
AB network’s confidence in each other’s processes
Improving Integrityof AB Programs
Plethora of info on accredited CRBs
• CRBs must sign release to allow ABs to share information on audit results, complaints, appeals, issues, etc.
Flexibility to not work with AB even though it’s MLA signatory
• If initial audit of AB is unsuccessful, AB network could decline to sign MCAA with that AB
Value-Added Assessments
Value-Added Assessments
Elements that add value:
• Effectiveness
• Efficiency
• Cost reduction
• Waste elimination
• Risk management
• Control
Skills to Enhance Trust
How to enhance confidence people put in auditing and CA scheme
• Be open and honest• Communicate clearly• Provide outstanding service• Do better understanding and
addressing needs• Demonstrate industry leadership
Leadership Skills
Most important leadership qualities:
• Assume personal responsibility• Show care and concern for
customers• Stick to code of ethics• Communicate openly• Handle crises better
AuditingPost-Enron
Auditing in thePost-Enron Age
• Reaffirms importance of avoiding conflict between auditing and consulting
• Illustrates how quickly trust can be replaced by skepticism
• Need to see increased attention as upside of Enron collapse
Auditing vs. Consulting
• Perception of risk to auditor’s independence can damage company
• Enron dramatizes need to focus on auditor independence, potential for conflict of interest
• Shareholders more inclined to apply pressure
Auditing Post-Enron
• Need more than checklist audit
• Value a function of professional independence and impartiality
• Well-crafted nonconformity statements indicate value of work performed
Trends InAuditor
Competence
ISO/IEC 17024
• Management systems standard for personnel certification bodies
• Competency-based requirements will replace current qualification-based approach
• RABQSA International will offer truly global option for accredited certification
International Market
• Our product• Target market• Sales strategy• Market delivery strategy• Service strategy• Product R&D
International Market
Our product
• Accredited personnel certification
• Training provider accreditation
• Professional development
• International registers
Current DriversExample: MS
Auditing
capabilities
purpose
identity
values and behavior
audit management system
auditor
inspection and compliance
technical auditing skills
service environment (market)
compliance auditing
New (Competency)Drivers
capabilities
purpose
identity
values and behavior
improve business performance
improver and facilitator
value and relevance
business improvement skills
service environment (market)
business improvement
International Market
Target market - industry segments
• Conformity, risk assessment – MS auditor certification
• Professional certification – consultant, BI specialists, managers
• Trade certification• Industry specific certification
International Market
Market
"engagement of persons independently certified by RABQSA provides you with the confidence and assurance that the person is recognized as competent to internationally accepted standards of performance"
International Market
Market delivery strategy• Need for rationalization of service
providers (PCB)• Virtual e-based - anywhere,
anytime!• Centralized control of certification
and data management systems, marketing, and business/product development
• Decentralized service centers via in-country joint venture
• Promotion to industry
International Market
Market delivery• Decentralized service centers• Low risk, minimum capital
investment•Local service – face, culture,
and currency•Maintain control of
certification•Consistency of competencies
International Market
Service
• Virtual e-based “plug and go!”
• Tailored personnel certification
• Training provider accreditation
• Tailored professional development
• International registers
Market Satisfiers
1. Competent people – value and relevance to bottom line
2. Market (industry) recognition
3. International (common) examination and recognition of competence
4. Tailored industry certification schemes
Roadmap to Certification
PCB Scheme Committee
Stakeholder engagement
Scheme designDefinition of
competencies
TrainingExamination of
knowledge
PCB CertificationExamination of
evidence of skills, knowledge, experience, attributes
IndustryExamination of evidence
of skills, attributes
Evaluation process
Trends
• Auditor certification bodies move from qualification-based to competence-based programs
• Considering different ways to get good feedback on auditor performance
• Training
Auditor Competence
Genericknowledgeand skills
(7.3.1)
Qualityspecific
knowledge andskills (7.3.3)
Environmentalspecific
knowledge andskills (7.3.3)
Education Workexperience
Auditortraining
Auditorexperience(7.4)
Personal attributes (7.2)
Who Will Deliver This
to the Marketplace?RAB QSA International
•Need final board approval•Must have business plan in
place•NEW
•Leadership•Web site•Process•Accreditation
What is the Future?
• RAB will become two organizations• Accreditation business will work to
enhance international cooperation between ABs and ensure integrity of accredited CRBs
• Personnel certification business will lead the way from “qualified” auditors to “competent” personnel