Assignment 2nd_566_Computer Application

Department of Business AdministrationBlock No. 13, Sector H-8,Allama Iqbal Open University, Islamabad.

Computer Application (566)Assignment No. 02

Submitted to:Mrs. Sana Akbar KhanBlock No. 13, Department of MBA AIOU, ISLAMABAD(051-905 7141)

Submitted by:Muhammad Hammad Manzoor

MBA (HRM) – 2nd Semester Roll No. 508195394

508, 5th Floor, Continental Trade Centre (CTC) Block – 08, Clifton, KARACHI

(0321-584 2326, 0322-555 5901)

Computer Application (566)

ACKNOWLEDGEMENT

All praises to Almighty Allah, the creator of the Universe who blessed me with the

knowledge and enabled me to complete this research. I feel great pleasure and

honor to express my sincere gratitude and heartfelt thanks to my worthy subject

faculty member Mrs. SANA AKBAR, for her guidance, encouragement and friendly

attitude during the present study and throughout the period of M.B.A (Semester II).

I pay my thanks to all the Faculty of the Department & AIOU Karachi Campus Staff

for their kind support, constructive criticisms and real encouragement. I wish to

thank Ms. Madiha Ahmed Khan for valuable discussions and knowledge sharing

during the completion of this project. I further wish to record my thanks to all my

students, class fellows, well wishers and especially Nadra Management, Saima

Mangi (Assistant Manager), Mr. Usman Javed , Mr. Khizar Iftikhar, Khurram

Shahzad, Rehan Hassan, Sohail, Waleem, Javed for their help, valuable suggestions,

whole hearted cooperation and prayers.

Finally, I owe all my academic success and progress in life to my loving parents and

sisters, whose affection, endless prayers, good wishes and inspiration remained

with me for higher ideals of life.

M. Hammad Manzoor

2By: M. Hammad Manzoor, MBA HRM-II, 508, 5th Floor, Continental Trade Centre (CTC), Clifton – 08, Karachi. (Roll No. 508195394)


ABSTRACT

The study had been carried out by keeping in mind about the selection

criteria for and use of appropriate inventory system in the Nadra (Pakistan).

Nadra (Pakistan) has been selected for the sake of the data analysis and

working on its merits and demerits, the methodology includes the utilization

of ICT; techniq8es had been worked out from Nadra which lead the study for

further SWOT analysis.

SWOT analysis had been carried out and conclusion followed by

recommendations had been made in this regards.



Sr. No.

Contents Description Page No.

1 Introduction What is ICT Introduction? ICT in Pakistan Key Organizations & departments dealing with ICT

5-8

2 Review of Literature ICT Related Industries in Pakistan Legal & Regulatory Environment for ICT in Pakistan ICT related Education and Capacity Building Programs ICT and ICTD Research and Development

6-13

3 National Registration and Database Authority (NADRA) Company Profile Data Collection

14-33

4 Data Analysis Demerits and Deficiencies Merits & Strengths

34

5 Recommendations 35

6 References 36



Introduction

Information and communications technology (ICT)

ICT Stands for "Information and Communication Technologies." ICT refers to technologies that provide access to information through telecommunications. It is similar to Information Technology (IT), but focuses primarily on communication technologies. This includes the Internet, wireless networks, cell phones, and other communication mediums.

In the past few decades, information and communication technologies have provided society with a vast array of new communication capabilities. For example, people can communicate in real-time with others in different countries using technologies such as instant messaging, voice over IP (VoIP), and video-conferencing. Social networking websites like Facebook allow users from all over the world to remain in contact and communicate on a regular basis.

Modern information and communication technologies have created a "global village," in which people can communicate with others across the world as if they were living next door. For this reason, ICT is often studied in the context of how modern communication technologies affect society.

ICT is an acronym that stands for Information Communications Technology

However, apart from explaining an acronym, there is not a universally accepted definition of ICT? Why? Because the concepts, methods and applications involved in ICT are constantly evolving on an almost daily basis. Its difficult to keep up with the changes - they happen so fast.

Lets focus on the three words behind ICT:

- INFORMATION- COMMUNICATIONS- TECHNOLOGY

A good way to think about ICT is to consider all the uses of digital technology that already exist to help individuals, businesses and organizations use information.

ICT covers any product that will store, retrieve, manipulate, transmit or receive information electronically in a digital form. For example, personal computers, digital television, email, robots.



So ICT is concerned with the storage, retrieval, manipulation, transmission or receipt of digital data. Importantly, it is also concerned with the way these different uses can work with each other.

In business, ICT is often categorized into two broad types of product: -

(1) The traditional computer-based technologies (things you can typically do on a personal computer or using computers at home or at work); and

(2) The more recent, and fast-growing range of digital communication technologies (which allow people and organisations to communicate and share information digitally)

Let's take a brief look at these two categories to demonstrate the kinds of products and ideas that are covered by ICT:

Traditional Computer Based Technologies

These types of ICT include:

Application Use

Standard Office Applications - Main Examples

Word processing

E.g. Microsoft Word: Write letters, reports etc

Spreadsheets E.g. Microsoft Excel; Analyse financial information; calculations; create forecasting models etc

Database software

E.g. Oracle, Microsoft SQL Server, Access; Managing data in many forms, from basic lists (e.g. customer contacts through to complex material (e.g. catalogue)

Presentation software

E.g. Microsoft PowerPoint; make presentations, either directly using a computer screen or data projector. Publish in digital format via email or over the Internet

Desktop publishing

E.g. Adobe Indesign, Quark Express, Microsoft Publisher; produce newsletters, magazines and other complex documents.

Graphics software

E.g Adobe Photoshop and Illustrator; Macromedia Freehand and Fireworks; create and edit images such as logos, drawings or pictures for use in DTP, web sites or other publications

Specialist Applications - Examples (there are many!)

Accounting package

E.g. Sage, Oracle; Manage an organisation's accounts including revenues/sales, purchases, bank accounts etc. A wide range of systems is available ranging from basic packages suitable for small businesses through to sophisticated ones aimed at multinational companies.

Computer Aided Design

Computer Aided Design (CAD) is the use of computers to assist the design process. Specialised CAD programs exist for many types of



design: architectural, engineering, electronics, roadways

Customer Relations Management (CRM)

Software that allows businesses to better understand their customers by collecting and analysing data on them such as their product preferences, buying habits etc. Often linked to software applications that run call centres and loyalty cards for example.

Traditional Computer Based Technologies

The C part of ICT refers to the communication of data by electronic means, usually over some distance. This is often achieved via networks of sending and receiving equipment, wires and satellite links.

The technologies involved in communication tend to be complex. You certainly don't need to understand them for your ICT course. However, there are aspects of digital communications that you needs to be aware of. These relate primarily to the types of network and the ways of connecting to the Internet. Let's look at these two briefly (further revision notes provide much more detail to support your study).

Internal networks

Usually referred to as a local area network (LAN), this involves linking a number of hardware items (input and output devices plus computer processing) together within an office or building.

The aim of a LAN is to be able to share hardware facilities such as printers or scanners, software applications and data. This type of network is invaluable in the office environment where colleagues need to have access to common data or programmes.

External networks

Often you need to communicate with someone outside your internal network, in this case you will need to be part of a Wide Area Network (WAN). The Internet is the ultimate WAN - it is a vast network of networks.

ICT in a Broader Context

Your ICT course will almost certainly cover the above examples of ICT in action, perhaps focusing on the use of key applications such as spreadsheets, databases, presentation, graphics and web design software.

It will also consider the following important topics that deal with the way ICT is used and managed in an organization:



- The nature of information (the "I" in ICT); this covers topics such as the meaning and value of information; how information is controlled; the limitations of ICT; legal considerations

- Management of information - this covers how data is captured, verified and stored for effective use; the manipulation, processing and distribution of information; keeping information secure; designing networks to share information

- Information systems strategy - this considers how ICT can be used within a business or organization as part of achieving goals and objectives

As you can see, ICT is a broad and fast-changing subject. We hope our free study materials (revision notes, quizzes, presentations etc) will help you master IT!

ICT in Pakistan:

The year 2007 was historic for Pakistan. Alternatively listed as an A+ investment country and then as the ‘most dangerous place on earth’, Pakistan see-sawed between optimistic economic reports, violence, political instability, and uncertainty. However, despite the odds, the country experienced a strong foreign investment influx, with over USD 9 billion invested in the telecom sector alone (Rising Pakistan 2007). Exponential growth in the telecom sector, which constitutes 2 percent of Pakistan’s Gross Domestic Product (GDP) and is expected to account for 3 percent in the next three to four years, has resulted in the creation of 80,000 jobs directly and 500,000 jobs indirectly.1 Currently, Pakistan has about 95.7 million phones: 89 million cellular, 4.5 million fixed lines, and 2.2 million Wireless Local Loop — WLL (PTA 2008). Teledensity in 2008 stood at 59.8 percent from a mere 4 percent in 2003.With a score of 3.7 out of 10, Pakistan ranks 63rd in 67 countries in the e-readiness ratings (Economist Intelligence Unit 2007).

The information technology (IT) and IT-enabled services (ITES) sectors also boast an impressive 61.18 percent growth in exports, making Pakistan a country to watch very closely. Information and communications technologies (ICTs) have been responsible for progress in social development areas as well, with various ICT-supported initiatives aiming to contribute to Pakistan’s on track status in connection with the Millennium Development Goals (MDGs) of gender equality; maternal and child health; combating HIV/AIDs, malaria and other diseases; and ensuring environmental sustainability. However, work toward the goals for education and poverty alleviation is off track and, in the case of poverty, it is regressing. ICT planning by the government of Pakistan (GoP) has not been able to sufficiently address this critical issue.



There is failure to recognize that overall growth in telecom and ICT will be in vain if poverty and lack of education continue to destabilize the country.

Key Organization & Department dealing with ICT in Pakistan:

ICT development in Pakistan has gone beyond the purview of a few key entities and promotion of ICT use has been taken up by different organizations and user groups. However, on an institutionalized basis the following organizations are responsible for ICT development:

The Ministry of Information Technology and Telecommunications(MoITT) is responsible for policy in IT and telecommunications.

The PTA is the telecom regulatory body. The Universal Service Fund Guarantee Ltd (USF) is responsible for

telecom development in the under-developed areas via subsidies from a contributed Fund.

The Pakistan Software Export Board (PSEB) oversees IT growth and export.

There are several trade bodies, some of which are powerful although informal in nature. They include:

Pakistan All Software Houses Association (PASHA) Internet Service Providers Association of Pakistan (ISPAK) Computer Society of Pakistan Federation of Pakistan Chambers of Commerce and Industry (FPCCI)

ICT Related Industries in Pakistan:

With a growth rate of 61.18 percent, Pakistani ICT and ITES companies have shown remarkable growth in 2007, and local companies have been recognized at various international events. The total industry size is USD 2.8 billion. IT and ITES exports were valued at USD 1.4 billion in 2007. The export target for 2006–2007 was USD 108 million (PSEB 2008). At the end of 2007, 1,082 IT companies were registered with PSEB. Most of these are based in Karachi (384), Lahore (353), and Islamabad (276). There are 60 foreign IT and telecoms companies in Pakistan. There are 11 IT Parks covering an area of 750,000 square feet.

Aggressive efforts by P@sha (Pakistan Software Houses Association) and the PSEB have made quality a major thrust of the industry, and international quality certifi cations such the Capability Maturity Model Integration (CMMI) have been actively promoted by both the private sector and government. One company is at CMM Level 5, another at CMMI Level 5, three at CMMI Level 3, and nine at CMMI Level 2. While the majority of companies are small, several have attracted sizeable foreign direct investments, and it is anticipated that within the next year or two, if Pakistan



remains politically stable, the industry will see the formation of some large and more mature companies.

In 2005 there were 110,000 IT professionals employed in Pakistan’s IT sector, of which more than 15,000 were engaged in export-oriented activities (e.g. software development, callcentres). Total IT spending in 2005–2006 amounted to USD 1.4 billion.

LEGAL AND REGULATORY ENVIRONMENT FOR ICT DEVELOPMENT

The Electronic Transaction Ordinance (ETO) was issued in 2002. It covers public key infrastructure (PKI) and certification authorities (CA), electronic transactions, digital signatures, and related elements that constitute the basis for secure electronic transactions over the Internet.

Recently a bill on cybercrime was promulgated amid protests from the industry against the draconian penalties and the lack of clarity with regard to building the capacity of the implementers (police, investigation agencies, lawyers, courts).

The bill will undergo necessary changes after review by the new government. New laws relating to Internet Protocol (IP) protection, data security, and consumer protection are also being drafted.

The telecoms sector has a comprehensive set of laws that are supplemented by the requisite rules and regulations. The licensing process and sector regulation have proceeded successfully and a policy review is scheduled this year. Issues related to spectrum (e.g. WiMAX) and broadband are being tackled on a real time basis (as the issues evolve) and resolved. Considerable spectrum clearance has taken place and itis expected that more bands will be cleared for licence-free transmission, 2 in addition to the current 2.5 GHz and 5.8 GHz Wireless Fidelity (WiFi) bands.

ONLINE SERVICES

e-Banking

There has been a steady increase in the number of e-banking products and services. According to the State Bank of Pakistan’s quarterly report, the volume and value of e-banking transactions in the fi rst quarter of 2007–2008 (July–September) reached30.1 million and PKR 3.4 trillion, respectively, indicating a growth of 7.5 percent and 9.6 percent, respectively.



The total number of active cards (ATM, credit, and debit) grew by 11.9 percent to reach 6.5 million. The total number of ATM machines as of the first quarter of 2007–2008 reached 2,470, representing an increase of 7.7 percent over the previous quarter.

Real Time Online Branches (RTOB) reached 4,444 and now constitute 57 percent of the total branch network in the country. The number of Point of Sale (POS) terminals available to customers was 50,004 as of the first quarter of 2007–2008, reflecting a growth of 7.9 percent over the total for the previous quarter.

e-Commerce

One of the more innovative of recent e-commerce initiatives in Pakistan is Thread Net Hunza (www.threadnethunza.com.pk), an e-commerce site spearheaded by the Karakoram Handicraft Development Programme (KHDP), a community-based enterprise system. The project promotes culture-sensitive and environmentally sustainable micro-enterprises, thereby creating village-based income and employment opportunities for artisans, small producers, women, disabled members of the community, and other disadvantaged groups. At present, around 3,000 women artisans are working from their homes under the Thread Net Hunza project. Another 60 women work at seven workshops daily and produce finished products that are marketed under the brand name of Thread Net Hunza by local and national retailers.Tourists are the prime market, and local and national exhibitions are held to romote the products. The site has generated over PKR 3.5 million in sales.

e-Government

The government of Pakistan through its e-Government Directorate (EGD) as well as other ministries has undertaken several important projects with a potential large scale impact specifically in terms of transparency and accountability. But although some of these projects were implemented several years ago, implementation hurdles, lack of integration with appropriate agencies, poor coordination, and a lack of project scaling/replication have prevented many projects from achieving the potential levels of impact.

Independent of the EGD’s initiatives, work in different autonomous government departments has been proceeding at an excellent pace. This underlines the basic fallacy of trying to drive e-government via central control instead of decentralized implementations.


http://www.threadnethunza.com.pk/


Some of the latter are described as follows:

CBR Automation. The GoP through the National Trade Corridor (NTC) aims to provide a single electronic window operation for trade and commerce. To achieve this objective, thePakistan Customs Computerized System (PaCCS) was developed as a pilot project and launched on 23 March 2005. It is currently operational in all three container terminals located at Karachi Port and Port Qasim. For the second phase of the project, CBR (Central Board of Revenue, now renamed Federal Board of Revenue or FBR) plans on building on the existing system by implementing the new Pakistan Automated Commercial Community System (PACCS) throughout the country.

NADRA Database.

The National Database and Registration Authority (www.nadra.gov.pk) has created the largest citizens database in Pakistan, covering data for over 80 million people.The database is being used for activities ranging from issuance of identity (ID) cards and machine readable passports to creating electoral rolls. The applications, software, and systems were developed in-house and are now being used to develop similar systems in other countries.

Land and Revenue Records Automation. The automation of land records service delivery has been a landmark project, contributing to long-lasting tenure security and more efficient functioning of land markets. The project has been recommended for implementation across the country. The implementation has been started in several pilot areas and since this is a provincial jurisdiction, the speed and pattern of implementation is variable across Pakistan. However, at this time each province has pilots (e.g. Lahore) and full blown public-private partnership (PPP) based programs (e.g. Karachi) are now operating.

Wetland Project by UNDP and WWF Pakistan.

The Protection and Management of Pakistan Wetlands Project is a project funded by the United Nations Development Programme/Global Environment Facility (UNDP/GEF) being implemented by World Wildlife Fund (WWF) Pakistan. The project has produced a detailed geographic information system (GIS) with cartographic maps, satellite images, and Global Positioning System (GPS)-based field observations for better management of Pakistan’s natural resources.



ICT-RELATED EDUCATION AND CAPACITY-BUILDING PROGRAMS

National Education Database Program (NEDP) Pakistan

The NEDP is a collaborative and innovative PPP program launched by a consortium of expert private sector enterprises and supported by Intel, Microsoft, Oracle, TeleCard, and the MOE. The project utilizes a Web-based school management software available in the local regional languages, to facilitate the collection of data at the grassroots level, thus modelling the creation of a constantly updated National Education Database.

The pilot project, which was initiated in October 2005, had the additional objective of identifying key problem areas in actual implementation, to be used in planning nationwide implementation. The project successfully implemented the locally developed EMIS system in 100 government schools. However, the project is experiencing problems due to lack of understanding of implementation issues (business processes, content, development of software and applications, backend systems, and consistent delivery and follow-up) by the MoE.

ICT in Higher EducationPakistan’s Higher Education Commission (HEC) is implementing an agenda for reform that includes: (i) faculty development; (ii) improving access; (iii) excellence in learning and research; and (iv) relevance to national priorities. Over 500 scholars (teachers and students of graduate and postgraduate programs) are sent abroad annually to universities in Australia, Austria, France, Germany, New Zealand, Sweden, the Netherlands, the UK, and the US, and there are plans to increase the number to 1,000 scholars per year.

The HEC has also launched a mirror site of the Massachusetts Institute of Technology Open Courseware on the Pakistan Education and Research Network (PERN) (see ‘The Pakistan Education and Research Network [PERN]’) that enables open sharing of syllabi, lecture notes, and related materials of 914 courses.

Higher education institutions that are leading the way in ICT supported education in Pakistan are the Virtual University (VU) and the Allama Iqbal Open University (AIOU).VU (www.vu.edu.pk) is Pakistan’s first university relying completely on modern ICTs. It was established by the government as a public sector, not-for-profi t institution to provide affordable world-class education to aspiring students all over the country. Using free-to-air satellite television broadcasts



and the Internet, VU allows students to follow its rigorous programmes regardless of their physical location.

The AIOU (www.aiou.edu.pk), which was established in 1974, is the first open and distance learning university in Pakistan and Asia. Its main campus is in Islamabad and it has a large network of regional centers spread all over Pakistan and the Middle East.

Together with the Virtual University, AIOU serves over 750,000 students (growing at 14 percent annually), three times the combined student populations of all other universities in Pakistan.

ICT AND ICTD RESEARCH AND DEVELOPMENT

While ICT has penetrated into the far reaches of the country, ongoing R&D on localization tools and rural connectivity and access will be the key to whether the potential of ICT is harnessed by ordinary citizens. The release of Urdu language tools by the Centre for Research in Urdu Language Processing (CRULP) has already proven to be instrumental in the extension of e-services to the masses. The CRULP has already successfully developed the Urdu lexicon, speech recognition system and fonts, and it is now also coordinating the PAN Localization project (http://www.panl10n.net/) for seven Asian languages.

The Government of Pakistan also continues to support ICT research with the R&D Fund, which is no longer being administered by the PTCL. The new independent fund is managed by a 17-person committee and annually receives 1 percent of the gross revenue of all telecommunication service providers. Funded projects include: Automatic Control Programming of Robots through Imitation, GIS-based Optical Fibre Network Monitoring and Management System, Low Cost Ultrasound Training Simulator, and Artificial Immune System-based General Purpose Intrusion Detection System.



Practical Study of National Database & Registration Authority (NADRA)

History & Introduction

History

National Database Organization (NDO) was established under Ministry of

Interior as an attached department to undertake the function of handling the

data being collected through National Data Forms during the Population

Census 1998, which was conducted from 2nd March 1998 to 18th March

1998. National Data Forms (NDFs) were designed by a committee of experts

encompassing maximum social and fiscal indicators as implements for future

planning, documentation of economy and for creation of a comprehensive

Citizens' Database.

To cater for a cohesive and unified approach in both Registration and Social

fields NADRA was created on 10 March 2000 by merging the National

Database Organization (NDO) and Directorate General of Registration.

NADRA is an independent corporate body with requisite autonomy to remain

free of political pressure and interventions for all times to come.

Preamble

NADRA has been established with the objective of introducing a new,

improved and modernized registration system for the entire population and

things of Pakistan (Refer to NADRA Ordinance 2000 for details). Culminating

among other things is the issuance of state-of-the-art National Identity Cards

(NICs) to all adult citizens of Pakistan. These NICs shall be duly backed by the

computerized database and data warehouse respectively called the Citizens'

Database and National Data Warehouse (NDW).



The concept was developed to help government in implementing a fact

based system of good governance in the country by encountering evils of

undocumented population growth and registration of items belonging to

citizens and organizations. NADRA had completed the creation of a

comprehensive Citizens' Database by the new millennium based on National

Data Forms. An upgraded version of citizen's database is being collected

now-a-days with the help of National Form Application for issuance of new

computerized NICs.

NADRA Headquarters

NADRA is located in the State Bank Building, which constitutes history of

being the National Assembly building in the old days where in the historical

Parliament Hall, the 1973 Constitution was discussed and approved by the

Parliament. NADRA is working with speed and efficiency to establish a

countrywide data communication network for linking central data warehouse

with 5 Provincial Islamabad, Karachi, Lahore, Peshawar, Quetta and 3

Regional Head Quarters located at Sukkur, Multan and Sargodha.

The quality of data will be regularly updated at Provincial and District Offices

for use by the authorized users and monitored through the direct inputs from

the user and feeder agencies. The data will be most comprehensive including

statistical details of resource and complete biographic details of every

citizen.



Hierarchy NADRA





Network Information Infrastructure

The NADRA Frame-Relay network infrastructure is made up of eight regional

sites and over a 100 smaller Swift Registration Centers (SRCs) which have

dial-up connectivity to their local Provincial headquarters.

The main backbone uses 256 Kbps DXX between all the sites in the design

depicted in Fig. 1. Each of the links is terminated on site at the Passport

6440 Frame-Relay Cloud Generator. The Passport 6440 is a network

consolidation switch which delivers a powerful range of standards-based

interfaces and services, high performance multi-protocol routing and

simultaneously supports voice, data, video and image traffic.

These devices provide Packet Switching at Layer2. The advantage of packet

switching lies in the ability of the technology for intelligent path

determination based on factors like link congestion, utilization, bandwidth

and cost. End result is that data packets may follow multiple paths to a

single destination or in case of link failures an alternate path.



As well as using Frame-Relay as the basic frame work for a robust network,

all of NADRA’s PHQs incorporate Satellite technology for redundancy and

back up links. So all of NADRA’s main sites are connected via terrestrial as

well as Satellite links for a complete and un-beatable data communication

solution. Fig 2 represents the data trunks all over Pakistan.

Organizational Structure

The Nadra network department will go Commercial as 15th September 2002.

The entire department has been restructured to create a flexible, productive,

commercially viable and independent business entity. The aim of this

realignment is to gain a return on the original investment through

commercial ventures which in turn will facilitate and finance NADRA’s plans

for expansions to over a 144 data and communication sites that span the

country as the largest network of its type. The network department falls

directly under the Chairman NADRA and is responsible for its own finances

and business decisions. The network team is made up of a number of

technology specialists and engineers that are presently manning all the

various sites.



Departments at NADRA



Computerized National Identity Card

Application Processing Procedures

The First Step

Applicants require a token number for processing their application. The

applicants can either wait for their turn in a queue to receive the token at the

token window or call ahead for an appointment. Acquiring the token allows

the person to proceed to the next step i.e. data collection by SRC Data Entry

Operator.

Applicant Signs a Receipt at the Reception

On receiving the token, the applicant is provided a slip on which the

applicant signs his/her name. The signature is scanned at the station and is

stored in association with the applicant’s token number.

The Data Entry Process

When the token number is called, the applicant proceeds to the Data Entry

Station where he/she provides the station operator with his/her particulars.

This information is entered into the database by the operator and saved for

further processing.

CNIC Photograph

Once the photo station is available, the next token number is called. The

photo station pulls the applicants token number and attaches the digital

photograph with the rest of the form. Then the applicant is guided towards

the thumb station for scanning of thumb impression.

Thumb Impression/Signature



The customer then proceeds to the thumb impression station where both

thumb impressions are read through a digitizer. In case the signature

scanner hardware is not available to the station, a signature capture device

will be present at the station. Here the applicant signs the signature pad that

is than saved with his other information.

Checkout & Delivery of Form

The applicant proceeds to a checkout or printout station where he/she

receives a copy of the filled out form, ready for attestation. The form is

required to be attested by authorized personnel and than re-submitted to the

SRC station.

Verification Process

Once the form has been attested, the applicant submits the form to SRC.

From here the form is sent for verification through internal procedures.

Information Transfer

At the end of day, the SRC compiles the number of application received after

verification and these records are transmitted electronically to the NADRA

Head quarters.

Checks & Balances

At the NADRA HQ, the data received from the SRC's nationwide are

subjected to checks enforced to verify authenticity of the records.

Delivery

The ID Cards are printed and packaged in boxes for delivery. The urgent

cards are dispatched to the present address of the applicant through TCS

and normal cards through Urgent mail Service.

Documentation Requirements for Applicants



← Documentation For re- issuance of Card

← Old National Identification Card

← NIC Number of Head of Family

← Documentation For FRESH Applications

← BAY Form

← Matriculation Mark Sheet (if available)

← Birth Certificate (in case matriculation mark sheet and BAY form is not

available)

← NIC # of head of the family

For FRESH Applications For Re-Issuance of Card

For Registration With Spouse (for women only)

← Nikkah Namma ← Fathers NIC ← Husband NIC ← BAY Form ← Matriculation Mark Sheet (if available) ← Birth Certificate (in case matriculation mark

sheet and BAY form is not available)


For Registration With Spouse (for women only)

← Nikkah Namma ← Fathers NIC ← Husband NIC ← Old National Identification Card


Lost Card

← Copy of the First Investigation Report (FIR) or Affidavit from a Notary Public

← Other supporting documents e.g. Birth certificate, Passport, Matriculation sheet etc.

← Old National Identification Card


Change of Date of Birth

← Matriculation mark sheet ← BAY Form ← Birth Certificate (in case matriculation mark



Change of Date of Birth

← Matriculation mark sheet ← BAY Form ← Old National Identification Card




Change of Address

← Registry copy ← Allotment letter ← Matriculation mark sheet ← BAY Form ← Birth Certificate (in case matriculation mark



Change of Address

← Registry copy ← Allotment letter ← Old National Identification Card


Change of Name

← Affidavit signed by notary public ← Advertisement in the newspaper stating the

same

← Name change in Matriculation mark sheet

Change of Name

← Affidavit signed by notary public ← Advertisement in the newspaper stating the

same

← Name change in Matriculation mark sheet

In Case the applicant has no documentary proof then Police verification report of

applicant from local police Station is required.

Attester cannot attest his/her own form.

For attestation please check for attester's name, Attester's Signature, Attester's

Stamp, Attester's NIC and Attester's Designation.

Nazim, Naib Nazims and counselor can only attest form for the applicant of their

concerned area.

Pakistani Citizen Living abroad is not eligible to process from the center

Card Processing Fee:

Urgent Cards: Rs.180/-

Normal Cards: Rs.60/-

Card Processing Time:

Urgent cards: process will be completed in 10 working days.Normal cards: Process will be completed in 30 working days.



ICT Uses by NADRA:

Computerized National Identity Card (CNIC)

NADRA is issuing new Computerized National Identity Cards (CNIC’s) to all

Pakistani citizens. The CNIC is a comprehensive identification document that

authenticates an individual’s identity as a Pakistani citizen. The CNIC may

serve as a proof of identity and enables validated transactions being availed

by various social or commercial services across Pakistan.

The CNIC is integrated with the National Data Warehouse, enabling instant,

online electronic verification of an individual’s identity through the swipe-

able VeriSys system. The composite CNIC-Verisys system thus provides a

new and an innovative dimension to national security services.

Computerized National Identity cards are being issued to all adult citizens of

Pakistan, whereas, existing manual records of National Identity Cards (NIC’s)

has been switched over to the computerized database.

Security Features

The Computerized National Identity Cards (CNIC) include a sophisticated

array of security features to safeguard any probable forgery. The CNIC

contains machine-readable information, although certain characters may be

visible to the naked eye, others must be verified through the use of optical

aids. The special characteristics of the CNIC will protect and ensure integrity,

authenticity, and sophistication.



NATIONAL IDENTITY CARD FOR OVERSEAS PAKISTANI (NICOP)

Among other cards, NADRA Ordinance envisages issuance of cards to

Pakistani workers/emigrants and citizens /resident abroad and Pakistanis

holding dual nationality who have got themselves registered under the

NADRA Ordinance. This card is known as the National Identity Card for

Overseas Pakistanis (NICOP). On account of its utility, it is an identification

document usable in place of NIC whenever required. However NICOP is more

than just an identification document.

The NICOP have the same design and color as the CNIC card issued in Urdu,

but with minor differences, bear a MRZ (Machine Readable Zone) code at the

back of the card, which is readable by a machine. National Identity Card for



Overseas Pakistanis (NICOP) carry a printed statement in English to the

effect that applicant is entitled to Visa free entry in to Pakistan.

BENEFITS TO NICOP CARD HOLDERS

(1) Without prejudice to any other rights, benefits, privileges or capacities

enjoyed by or available to a non-resident citizen who simultaneously holds

the nationality or citizenship of any other country or state together with his

Pakistani citizenship, such non-resident citizen shall, upon issuance of the

card to him and during the period of validity of his said card, have the right

to enter into Pakistan without a visa from such port or place, by such route

and in accordance with such conditions, if any, as are prescribed pursuant to

the Passport Act, 1974 (XX of 1974).

(2) A card validly issued to a non-resident citizen shall be the conclusive

proof of his being a citizen of Pakistan for the purposes of availing protection

of the Government of Pakistan in any foreign country or state as a Pakistani

citizen. The Federal Government shall recognize, afford and ensure full

protection as citizens of Pakistan available under the law to all cardholders

abroad.

Fee of NICOP

The Fee of National Identity Card for Overseas Pakistanis (NICOP) is US $ 15

and its validity for 10 years



PAKISTAN ORIGIN CARD (POC)

A person shall be an eligible foreigner of Pakistan origin or eligible for

Pakistan Origin Card if he is a foreigner; and he had been a citizen of

Pakistan at any time during his life.

Among other cards, NADRA Ordinance envisages issuance of cards to

foreigners of Pakistani origin who have got themselves registered under the

NADRA Ordinance. This card is called the Pakistan Origin Card. On account of

its utility, it is an identification document usable in place of NIC whenever

required. However POC is more than just an identification document.



The POC have the same design as the NICOP, but bears blue color. It has an

MRZ (Machine Readable Zone) code at the back of the card, which is

machine readable. A POC holder is entitled to Visa free entry in Pakistan. The

POC number (printed on the face of the card) has a similar format as the

CNIC number, but is of a different series. It is not the same as the CNIC

number printed on the NICOP card.

Children Registration Certificate

Child registration is the fundamental right that every country should provide

to the children of its citizens. The right of name and nationality is ensured in

Article 7 of the United Nation Convention on the Rights of the Child, where

Pakistan was a signatory. It states that:

“The child shall be registered immediately after birth and shall have

the right to acquire a nationality, and as far as possible, the right to

know and be cared for by his or her parents”



Children registration is essential not only for their identity but also for

governments for their social services’ planning. It ensures the availability of

health and educational facilities to the children. Registration is a proof that is

needed for a number of services and it recognizes the child as a citizen of a

country with rights to be cared for. Despite of all the policies and legislations

for birth registration, Pakistan has not been able to achieve the targets and

many children in Pakistan are still deprived of this fundamental right.

NADRA is planning to take on the initiative of issuing Children Registration

Certificate for every Pakistani child less than 18 years of age. The certificate

includes the information about minors’ name & registration number, parents’

name and CNIC (Computerized National Identity Card) numbers, date of

birth, place of birth and gender. Children will be allotted same registration

number when he/she applies for CNIC on attaining 18 years of age. It is the

responsibility of every Child’s parents/guardian to register their children who

are less than 18 years of age. Application for CRC will be received from

NADRA Swift Registration Centers





Driving License

The prevailing turmoil and security concerns in the world demand hi-tech

identification and verification systems that would allow authorities to be constantly

vigilant, thus preventing crimes. NADRA recognizes its responsibility in doing

whatever is possible to ensure safety through the use of secure documents, to

enhance public safety, hence contributing to national security.

To cater to the need, both for homeland security and constant vigilance, NADRA has

developed an RFID-based driver license that bears the license holders personal

information and stores data regarding traffic violations, tickets issued, and

outstanding penalties. The data is stored in two halves in the chip. One half is brunt

electronically, so it cannot be changed or modified. This half contains the personal

information of the license holder. The second half is the re-writable part, where the

history of violations is recorded. The policemen/law enforcement agencies then

transfer the data from their PDA to the Central Server through a special key for data

security. This installation of RFID chips, makes it harder to counterfeit or steal

driving licenses. These RFID tags thus foil identity theft and prevent criminals from

using false documents.

The license cards are designed so that driving rights are revoked electronically in

case of any offence or traffic violation. The system tracks all movement of users of

RFID drivers' licenses, while a comprehensive data of violations is stored

electronically at the same time. Any outstanding penalties are payable at electronic

payment kiosks, while comprehensive data of past violations and outstanding

penalties is available to the authorities.



Online Bill Payment

Building on the existing technologies of Biometric Identification and Online

Verification, NADRA has developed automated kiosks for various day-to-day

transactions involving the banking as well as the service sector.

The Online Payment Kiosk is designed to enable utility bills payments as well as

perform electronic banking after proper authentication from biometric and online

verification systems using the computerized national identity cards.

This Kiosk offers a convenient, low-cost alternative to bill payments and other

financial transactions without compromising customer convenience. These kiosks

can be installed at public places and are connected to NADRA's National Data

Warehouse through secure internet connections. High level encryption ensures

protection of an individual's data being transmitted to the warehouse for

verification.

Additional Benefits ← Offers online banking and other services reducing teller lines and labor costs.

← User-friendly touch-screen increases throughput and speeds-up transaction

time.

← Kiosks installed at offsite/remote locations offer convenience and more timely

payments.



← Selection of English and Urdu options empowers a wide-range of customers

to use the kiosk easily.

← Security algorithms ensure safety in each online transaction.

Return on Investment ← Electronic input reduces mistakes and errors.

← These Kiosks reduce the overall costs by lowering employee headcount.

← Additional incremental revenue through e-services.



Vehicle Identification and Tracking System (VITS) ←

← National Database and Registration Authority (NADRA) has developed a state-of-

the-art Vehicle Identification and Tracking System (VITS) based on leading RFID

technology.

←

← VITS is being introduced as a sophisticated and high-tech system to help

control vehicle related crimes including car thefts, through centrally controlled

tracker chip, fixed on each vehicle, known as Vehicle Identification Number (VIN). A

unique Vehicle Identification Number is assigned to all vehicles in Pakistan and

issued the same on a secure document to the applicant. The VIN tag contains

vehicle information and attributes (colour, engine no., chassis no. etc), and

endorsement, to be accessible to law and order agencies through online access.

This access can be provided through existing communication networks in mobile

and field environments. Data on the vehicle owner registration document will be

stored using a robust encryption algorithm to prevent tampering.

←

← VITS gates shall be strategically located and vehicle crossing these designated

points shall be recorded (vehicle data as well as photograph). The VITS gates are

equipped with cameras and with the day and night capability to photograph

vehicles with or without VIN Tags installed. Security personnel would be in a better

position to use handheld mobile units to retrieve all information for on-the-spot

review of vehicle records.

←

← This system would serve as an effective security/deterrence tool against car

snatching and other related criminal activities. The VIN would link NADRA’s existing

network and data warehouse infrastructure, which provides connectivity and

information access to all the provinces through one common database. It would

thus be mandatory for every vehicle to get VIN.

← Every police checkpoint in the country, all major bridges and entry/exit point of

cities/towns would be equipped with scanners and antennas to read the details of

every car/vehicle.



←

← The vehicles allotted VIN would be automatically identified, photographed, and

checked while those without VIN be monitored at the same time.

← VITS project is being piloted in Islamabad. It will be then rolled out to other parts of

the country.



Merits, Demerits, Strengths and Deficiencies:

Merits & Strengths:• SMS Service to verify voter registration• Up to date and real world technology• Polio initiative• Data are saved in many places other than just one location• Cost effectiveness• Creation of new jobs• Accuracy in Census and Surveys• Ease in data accessibility• Vehicle Identification and Tracking System (VITS),• Automated Border Control System (ABC) to screen and validate all

incoming and outgoing passengers holding either National Identity Card

• FACIAL recognition systems are being designed

Demerits and Deficiencies:• Lack of job security• Lack of HR Policies• Financial Constraints• Slow rate of technological change

Opportunities:• International Market

Threats:• Employee Turnover• Govt. Policies Changes



Recommendations:

Paper less working environment should be adopted by using Ultimus Online System already in use.

Avoid Discrimination Government should provide financial assistance to the organization Proper set up of R&D department Job security for the sake of consistent progress




M. Hammad Manzoor

508195394

# 508, 5th Floor, CTC

Continental Trade Centre, Block-08

Clifton - 08, KARACHI. (0321-584 2326)

Computer Application

566 02

Mrs. SANA AKBAR KHAN

Block No. 13, MBA Dept

AIOU, Sector H-8

ISLAMABAD. (051-9057141)

Documents

Assignment 2nd_566_Computer Application