Associate 1st

Ujiro Okiomah

Associate 1st

How our associates perceive Kroger goes a long way to determine how well they will work and treat our customers…They form the lasting impression of our business to the customer They are the future leaders of Kroger

Treating your most valuable asset to make sure they have a safe work environment, work-life balance, recognition and are informed with the performance of Kroger. This will in turn make the associates happier and thus improve our Customer 1st strategy.

Agenda

Communication

Action Plan

Associate Insight

Recognition

Associate InsightSurvey Dates: August 1st-19th (Annually)

How our associates perceive Kroger goes a long way to determine how well they will perform at work and

treat our customers…

The survey contains 50 questions and covers various areas such as work-life balance, store management performance, safety, fairness, growth potential, job

satisfaction and much more

2010 -2011 Engagement Score

2010 20110

15

30

45

60

75

90

SWD1#354

Team #354 had an 85%, 10 point increase from the 2010 Associate Survey. District 1 increased by 2 points, and the Division

increase by 1 point..

Associate Engagement:Associate Engagement:

ConnectCommitAlign

Action PlanCommon questions of concern by associates…

Action Plan:Direct feedback from associates (Connect)Management’s plan (Commit)Mutual solution to improve (Align)

Our associates are what drive this thriving business and when issues arise that are common, it is managements job to take corrective action.

CommunicationAssociates love to know what’s going on!

Sharing sales, CAO scorecard results, P&G successes, Key Retailing news, Birthdays, Anniversaries, Safety and Receipt tracker scores shows our

associates that we care and want them to know that they make the success of Kroger possible.

Store Mgr. Joel Purtill, Co-Manager Miles West having a huddle with Tony, Nicholas, Bee, Mark, Valentine, Juan and Sandra… While trying some honeydew curtsey of our Produce dept.

RecognitionWe all like to be rewarded…

When our associates excel at work, we should recognize their achievements and celebrate it. When we recognize our associates, others will desire to achieve more so that one day they can also be recognized.

Linda won an iPad for being among the top 10 associates that filled out safety observations in

2011

RecognitionWe thank you for your service…

Our Bakery Manager Sandra Lopez . She has been with Kroger for 10 years…

How our associates perceive Kroger goes a long way to determine how well they will perform at work and

treat our customers…

Their importance can never be over emphasized as their dedication and service determines if our

customers will return…

Remember…

Thank You…