Atlantis Business School Procedural Manual 2014 (Aimst Final Rev.1.1) Exam

PROCEDURAL MANUAL (PM) AND STANDARD OPERATING PROCEDURES (SOP)

FOR

ATLANTIS BUSINESS SCHOOL

(IN COLLABORATION WITH AIMST UNIVERSITY)

VOLUME I

RESOURCE GUIDE

“Your City of Knowledge...”

Atlantis Business SchoolJune 2014

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ABS PROCEDURAL MANUAL 000.14/1

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Table of Contents

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1.0 RATIONALE..............................................................................................................................13

2.0 ATLANTIS BUSINESS SCHOOL...................................................................................................14

2.1 THE INSTITUTION.................................................................................................................14

2.2 COLLABORATIVE MODEL......................................................................................................15

2.3 FACILITIES............................................................................................................................16

3.0 GOVERNANCE AND MANAGEMENT STRUCTURE.....................................................................19

3.1 BOARD OF GOVERNORS.......................................................................................................19

3.2 SENIOR MANAGEMENT COMMITTEE..................................................................................20

3.3 CONSULTATIVE COMMITTEE...............................................................................................21

4.0 MEMBERS OF THE SENIOR MANAGEMENT.............................................................................22

4.1 DIRECTOR.............................................................................................................................22

4.1.1 PROFILE........................................................................................................................22

4.1.2 DUTIES.........................................................................................................................22

4.1.3 CHAIRING COMMITEES AND BOARDS..........................................................................22

4.2 DIRECTOR OF STUDIES.........................................................................................................23

4.2.1 PROFILE........................................................................................................................23

4.2.2 DUTIES.........................................................................................................................24

4.2.3 CHAIRING COMMITTEES AND BOARDS........................................................................25

4.3 ADMINISTRATIVE AND HR MANAGER..................................................................................28

4.3.1 PROFILE........................................................................................................................28

4.3.2 DUTIES.........................................................................................................................28

4.3.3 COMMITTEES...............................................................................................................28

4.4 STUDENT AFFAIRS MANAGER..............................................................................................29

4.4.1 PROFILE........................................................................................................................29

4.4.2 DUTIES.........................................................................................................................29

4.4.3 COMMITTEES...............................................................................................................29

4.5 MARKETING MANAGER.......................................................................................................30

4.5.1 PROFILE........................................................................................................................30

4.5.2 DUTIES.........................................................................................................................30

4.5.3 COMMITTEES...............................................................................................................30

4.6 FRANCHISE AND PROGRAMME MANAGER..........................................................................31

4.6.1 PROFILE........................................................................................................................31

4.6.2 DUTIES.........................................................................................................................31

4.6.3 COMMITTEES...............................................................................................................32

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4.7 FINANCE MANAGER.............................................................................................................33

4.7.1 PROFILE........................................................................................................................33

4.7.2 DUTIES.........................................................................................................................33

4.7.3 COMMITTEES...............................................................................................................34

4.8 HEAD OF PROGRAMME.......................................................................................................35

4.8.1 PROFILE........................................................................................................................35

5.0 OPERATIONAL LEVEL................................................................................................................37

5.1 HEAD OF REGISTRY..............................................................................................................37

5.1.1 ATTRIBUTES.................................................................................................................37

5.1.2 DUTIES.........................................................................................................................37

5.2 PROGRAMME MANAGEMENT OFFICER...............................................................................38

5.2.1 ATTRIBUTES.................................................................................................................38

5.2.2 DUTIES.........................................................................................................................38

5.3 FULL TIME LECTURER...........................................................................................................39

5.3.1 ATTRIBUTES.................................................................................................................39

5.3.2 DUTIES.........................................................................................................................39

5.4 PART TIME LECTURER..........................................................................................................40

5.4.1 ATTRIBUTES.................................................................................................................40

5.4.2 DUTIES.........................................................................................................................40

5.5 ADMIN OFFICER...................................................................................................................41

5.5.1 ATTRIBUTES.................................................................................................................41

5.5.2 DUTIES.........................................................................................................................41

5.6 IT OFFICER............................................................................................................................42

5.6.1 ATTRIBUTES.................................................................................................................42

5.6.2 DUTIES.........................................................................................................................42

5.7 FINANCE OFFICER................................................................................................................43

5.7.1 ATTRIBUTES.................................................................................................................43

5.7.2 DUTIES.........................................................................................................................43

5.8 MARKETING OFFICER...........................................................................................................44

5.8.1 ATTRIBUTES.................................................................................................................44

5.8.2 DUTIES.........................................................................................................................44

6.0 SOP..........................................................................................................................................45

6.1 APPLICATION.......................................................................................................................45

6.2 ADDMISSION........................................................................................................................54

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6.3 PAYMENT OF COLLABORATION FEES...................................................................................55

6.4 MARKETING.........................................................................................................................56

6.5 MITIGATION.........................................................................................................................57

6.6 PLAGIARISM.........................................................................................................................59

6.7 REGISTRATION.....................................................................................................................61

6.8 ACCREDITATION...................................................................................................................63

6.9 EXAMS.................................................................................................................................67

6.10 MARKING AND SAMPLING...................................................................................................69

6.11 RESIT AND FAILURE..............................................................................................................70

6.12 ASSIGNMENT AND SUBMISSION..........................................................................................71

6.13 COURSE MANAGEMENT......................................................................................................74

6.14 VISITING LECTURERS............................................................................................................76

6.15 GRIEVIANCE PROCEDURE.....................................................................................................78

6.16 CONTEXTUALIZATION..........................................................................................................79

6.17 FRANCHISE MANAGEMENT.................................................................................................79

6.18 DISKSTATION........................................................................................................................80

6.19 FIRE DRILL............................................................................................................................87

6.20 WEAPONS ON SCHOOL PROPERTY......................................................................................89

6.21 NATURAL CALAMITIES.........................................................................................................90

6.22 MEDICAL EMERGENCY.........................................................................................................90

6.23 REFUND POLICY...................................................................................................................91

7.0 STUDENT CHARTER..................................................................................................................94

8.0 RULES AND REGULATIONS.......................................................................................................99

Message from the Director................................................................................................................100

Message from the Director of Studies...............................................................................................102

1. Atlantis Business School (ABS).......................................................................................................103

2. Policies and Procedures.................................................................................................................104

2.1. Admission policy and procedure.............................................................................................104

2.1.1. Admission procedures.....................................................................................................104

2.1.2. Payment of fees...............................................................................................................105

2.1.3. Progression of Studies.....................................................................................................105

2.1.4. Withdrawal and Refunds.................................................................................................105

2.1.5. Procedures for course evaluation....................................................................................105

2.1.6. Student evaluation of teaching (SET)...............................................................................106

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2.1.7. Student evaluation of modules (SEM).............................................................................106

2.1.8. Procedures for student/course feedback........................................................................106

2.1.9. Student Complaints and Grievances................................................................................106

3. Quality Assurance..........................................................................................................................107

4. IT Policy..........................................................................................................................................109

Purpose of Use..............................................................................................................................109

Authorisation.................................................................................................................................109

Privacy...........................................................................................................................................110

Behavior........................................................................................................................................111

Definitions of Acceptance & Unacceptable Usage.........................................................................111

Legal Constraints...........................................................................................................................113

Institution Discipline......................................................................................................................113

Policy Supervision and Advice.......................................................................................................113

5. No Smoking Policy.........................................................................................................................115

9.0 PLACEMENT HANDBOOK.......................................................................................................115

APPENDIX A – LECTURERS CONTRACT...............................................................................................128

APPENDIX B – SAMPLE CONSENT LETTER..........................................................................................129

APPENDIX C – STUDENT EVALUATION OF MODULE..........................................................................130

APPENDIX D- STUDENT EVALUATION TEACHING...............................................................................131

APPENDIX E – PEER OBSERVATION....................................................................................................132

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1.0 RATIONALE

As mandated by our partner, a set of internal controls and operational procedures have been developed to promote operational efficiency and effectiveness, provide reliable financial information, safeguard assets and records, encourage adherence to prescribed policies, and comply with laws and regulations.

The Standard Operating Procedures Manual is intended to be referenced by administrators, support staff and any staff members that have Operational responsibilities. This Manual has been developed with a clear plan of the organization, together with written position descriptions that define and allocate responsibilities.

These policies define unambiguously to whom the holder of each position reports and the inter-relationships between jobs functions. They provide sufficient clarity to prevent both inefficient overlapping of functions and the avoidance of responsibility in some areas.

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2.0 ATLANTIS BUSINESS SCHOOL

2.1 THE INSTITUTION

EXECUTIVE SUMMARY

Atlantis Business School is a private tertiary education provider established by the Tertiary Education Commission.

Encouraged by the government’s policy of 1 graduate per house and due to the limited number of private tertiary education provider in Mauritius, A.B.S has opted to offer degrees and masters from a prestigious university; in order to respond to the evident demand for quality courses and awards.

"Education is the most powerful weapon which you can use to change the world".

As a matter of great priority, Atlantis Business School is focused on making the educational process more effective and efficient in the short as well as long run. A.B.S aims at providing students with best quality education at very affordable prices so as to better suit the needs of each and every one.

OBJECTIVES / PHILOSOPHY

The Mission of A.B.S is to open the door of opportunity to all those potential students on the island, and around the Indian Ocean rim, enabling them to gain knowledge and develop skills that will benefit their personal goals as well as the social and economic prosperity of their communities.

Our mission tallies with the mission statement of our partner in such that the courses that will be delivered by us will be centered on the development of employability and career management skills.

At A.B.S, we believe that education is the gateway to personal fulfillment and an invaluable resource to benefit oneself and help others to succeed.

We value the importance of effective teaching and learning; and recognize that both tasks are not just complex, but also intellectually demanding and socially challenging.

To this end, our philosophy is not just to create a teaching, learning and working but also to maintain one that is of high quality, facilitative in nature, open to new ideas and results focused.

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2.2 COLLABORATIVE MODEL

MANAGEMENT OF THE PROGRAMMES

The programmes shall be conducted based on academic year in Mauritius by ABS for THREE AND HALF YEARS (3½) years at a premise or premises as agreed upon by both parties, hereinafter referred to as “Centre”. RESPONSIBILITIES OF ABS

Prepare and manage the Centre in accordance with AIMST quality standards and requirements for the delivery of the programme.

Conduct teaching of classes by qualified supervisors approved by AIMST but employed by ABS.

Conduct all seminars, tutorials, assignments, examinations and other related aspects of the programme in a systematic and professional manner and in English language as a medium of instruction.

Work jointly with AIMST to promote and develop in-house relevant parallel programmes (e.g. advanced certificate level) to enhance and grow the knowledge in the area related to the programme and other disciplines as and when mutually agreed by both parties.

Responsible to encourage students to participate mobility programme in attending residential module at AIMST campus located in Kedah, Malaysia during their candidature for the particular programme. The student will only bear their own travelling cost, food and accommodation at AIMST.

RESPONSIBILITIES OF AIMST

Be solely responsible for the issuance Letter of Offer and subsequently a Letter of Admission or to all the successful applicants

Provide the curriculum, course structure, subject descriptions and guidelines to conduct the programme

Prepare and provide, examination papers; and the marking scheme for ABS lecturers to mark the papers and will be moderated by AIMST lecturers.

Provide access to all fully paid and registered students to AIMST library and online resources.

Issue the same scroll/transcript as applied for AIMST graduate for every student upon their successful completion and graduation of the programme at ABS.

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2.3 FACILITIES

BUILDING AND INFRASTRUCTURE

The Director of Atlantis Business School has worked towards introducing loads of new infrastructures within the existing building.

The premises of Atlantis have already been equipped with a new server through which every computer and electrical devices are directly connected to. Atlantis Business School is working towards the concept of being an Intelligent Building.

The intelligent building system helps towards maximizing the occupant comfort control while optimizing, flexibility, energy efficiency and maintenance costs.

Also the institution has been equipped with double glazed windows which would improve sound insulation by creating a barrier between the inside and the environment outside.

This would enable students to study in a quiet and peaceful environment.

Situated in the City Centre of Vacoas, Atlantis School is easily accessible to the general public and to all means of transport.

Students can come to their courses without facing any transport difficulties and as far as the security of students are concerned; the Vacoas Police Station is next to the Atlantis School. Parking facilities are available round the premises of Atlantis.

Students can even easily go to the Local Municipality Library since it is only about 10 minute walking distance from the premises of Atlantis.

The institution is next to the Police Station of Vacoas which placed it in a security zone much appreciated by parents caring for the security and welfare of their child.

Furthermore, the Vocational Training Institute is situated in the building next to the premises of A.B.S which contributes in creating a sort of educational area offering the students with a vocational qualification and the possibility of a progression to a Foundation course.

Located on the first floor of the Pudaruth Complex in Vacoas, A.B.S is a private tertiary institution registered in the Republic of Mauritius, which is seeking to provide academic and professional courses to school leavers and professionals.

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The School will be run by the Director, Mr. Madhoor Bissonauth through the Senior Management Committee.

A.B.S’s aim is to be one of the leading private tertiary institutions within the Indian Ocean Rim dedicated to the generation, dissemination, and application of knowledge in the fields of management, accounting, construction and social sciences; and enable students and professionals to acquire a prestigious local or foreign qualification.

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A registered student/course participant at A.B.S will have access to a wide range of facilities including:

IT services- Through a well-equipped computer lab (open computer suite with printing facilities), the student will get access to a wide range of electronic and information resources. Books may be taken on loan and reference materials may be consulted on site using the reading area within the resource room. Students will also have access to various electronic resources including academic journal and electronic books.

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Resource Centre- Access the A.B.S’s Resource Centre which will contain a large number of books, references, study manuals, journals and electronic services (bibliographic indexes, full-text databases and electronic journals) in the related field of studies.

Seminar Room- Case study and group discussions/presentation will constitute a major aspect of the courses offered. Therefore the seminar and meeting room will remain at the disposal of the students for group work/discussions as and when needed.

One studio including the library – lending time 3 weeks- magazines and articles relevant to courses offered

Administrative section: registry and student assistance Offices including visiting lecturers’ accommodation Boardroom for meeting Washrooms and toilets

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All classroom delivery will be located at the premises of A.B.S on the First Floor of Pudaruth Complex, in Vacoas.

Lectures will normally be conducted in rooms provided with the usual teaching facilities, i.e. of computer connected to the internet and projector and screen, and with time, a smart board.

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3.0 GOVERNANCE AND MANAGEMENT STRUCTURE

3.1 BOARD OF GOVERNORS

The Board of Governors of Atlantis Business School is responsible for the overall conduct, management, administration and control of the property, revenue, business and affairs of the business school. The basic responsibility of the board is to represent the interests of the institution in directing its affairs.

The board carries out its responsibility through a stewardship role, and delegates the management of the school to the Director and the senior management Committee. The board also respects the responsibility of the institution’s Academic Board to adopt policies on academic matters subject to board approval.

Chairman

Mr. Lalldhun Bissonauth, Managing Director of Revtee Co. Ltd

Vice-Chairman

Mr. Madhoor Bissonauth, Director of Atlantis Business School

Secretary

Mr. Anilkumarsing Dip, Assistant Commissioner of Police (Republic of Mauritius)

Members

Mrs. Maheswaree Bissonauth, Director of Health One Mr. Paleshwar Bissonauth, Director of Unichem Co. Ltd Mr. Hansraj Ramsoondur, Director of Studies of Atlantis Business School

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3.2 SENIOR MANAGEMENT COMMITTEE

The Senior Management Committee contributes to the overall management of the institution. In this position they are not expected to promote the specific interests of any specific programme, but to focus on the interests of the business school in general.

Chairman

Mr. Madhoor Bissonauth, MSc. (University of Derby)

Secretary

Mr. Hansraj Ramsoondur, MA. (University of Mauritius)

Members

Ms. Yashoda DipAdministrative and Human Resource Manager

Mrs. Jeevashi Pareemanen-RamsamyStudent Affairs Manager

Mrs. Brenda Murday-GeerdharryMarketing Manager

Mrs. Avishka Ferag-LalooFranchise and Programme Manager

Mr. Harrishchandra Rao RammaFinance Manager

Mr. Kadress Pillay, GOSKProgramme Head-Business

Dr. Tulsidas NarraidooProgramme Head-Business

Dr. Ashok AubeeluckProgramme Head-Business

Dr. Priscilla RamsamyProgramme Head-MIS

Dr. Krishna BabajeeProgramme Head-MBA

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3.3 CONSULTATIVE COMMITTEE

Our consultative committees provide a valuable connection with industry. They increase the relevance of AIMST course and units whilst providing opportunities for the University to receive advice from industry, employers and the community of Mauritius.

The Committee works with the University to ensure the strongest possible academic and professional preparation of the next generation of leaders. They provide advice on degree structure and content, and employment opportunities.

Chairman

Mr. Madhoor Bissonauth, MSc. (University of Derby)

Secretary

Mr. Hansraj Ramsoondur, MA. (University of Mauritius)

Members

Three members of the S.M.C elected for 1 year or as otherwise stipulated by AIMST University

Three members of the S.M.C from AIMST University elected for 1 year or as otherwise stipulated by AIMST University

Two people from the Industry elected for 1 year

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4.0 MEMBERS OF THE SENIOR MANAGEMENT

4.1 DIRECTOR

4.1.1 PROFILE

Holder of a first degree in Architectural Technology and Innovation and a post graduate degree in Sustainable Architecture and Healthy Buildings from the University of Derby, Mr. Madhoor Bissonauth is the Director of Atlantis Business School. He has 2 years teaching experience in the module of ‘University Diploma in Professional Development’ at the University of Derby in UK. He has also mentored students in different modules to enhance their research skills and introduce them to new methods of construction. In addition, he has supervised the projects of undergraduate students in Architectural technology and architectural venue design at the University of Derby. Besides, he has taught on the BSc (Hons) Architectural Technology offered by Rushmore Business School as well as acted as course leader. He also worked as trainee architect at, previously known as, Mauritius Revenue Authority (Customs and Excise department) at Mer Rouge.

4.1.2 DUTIES

Plan the institution learning environment, student life, the quality of undergraduate and post graduate education and retention rate.

Secure resources that would ensure the continuing development of programmes. Plan and advocate effectively for much needed school’s facilities, including, a

student center, library as well as additional instructional and research space. Find and secure funding resources for the development of the school. Tracks office responsibilities, commitments, and deadlines and ensures

appropriate actions are taken within the required timeframe. Manages department staff and daily operations including, managing all personnel

issues, work assignments, goal implementation, and department budget. Work with the university’s legal counsel, helping to set and clarify policies on

discrimination and fairness and transparency in the university’s dealings with students and with the overall community.

4.1.3 CHAIRING COMMITEES AND BOARDSHe is a permanent member on all committees.

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4.2 DIRECTOR OF STUDIES

4.2.1 PROFILE

Holder of an Undergraduate degree and a Postgraduate degree in International Relations from the University of Mauritius, Mr. Ramsoondur has a strong academic background with proven leadership skills gained through previous work experience at senior management position in the field of Higher Education.

Currently reading for his PhD on the “Applicability of the English School of International Relations to the diplomatic relations between developed and developing states”; he is specialized in the fields of International Relations. Mr. Ramsoondur has also taught on Business programmes delivered in collaboration with European Business School; and was given an intensive training in "Management of Accordance Matters" and in "Quality Assurance Management".

These training focused on the several processes involved in the creation and implementation of academic regulations, the setting up and monitoring of examinations committees, and exams board.

Further to this training, Mr. Ramsoondur was brought to act as Chair of several validation committees charged to validate the delivery of Courses from Leeds Metropolitan University (UK) and Staffordshire University (UK) by Rushmore Business School in Mauritius; and is currently the Director of Studies at ABS.

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4.2.2 DUTIES

The Director of Studies is responsible for the implementation and administration of all academic aspects of the programmes running at ABS, including the management of the teaching team and their performance. As a member of the senior management team, the Director of Studies is required to work closely with all Managers and Coordinators on issues relating to the overall running of the school.

The role of a Director of Studies incorporates the following:

Ensuring that high quality programme is delivered, following the correct guidelines/syllabusclosely.

Ensuring that lessons and activities are integrated providing a homogeneous and meaningful programme.

Ensuring the safety and welfare of all students/staff at all times. Support the Administrative Manager in the overall management of the centre. Ensure that all Health and Safety policies are implemented and monitored. Work closely with the accreditation bodies Manage the Academic Programme according to appropriate guidelines and

procedures. Ensure that a high standard of teaching is maintained, with students receiving well

planned, well-taught and relevant lessons, according to our guidelines. Observe and appraise all teaching staff within their first week and give

documented feedback on their performance. Implement and maintain correct academic procedures Monitor integration of the teaching and activities programmes.

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4.2.3 CHAIRING COMMITTEES AND BOARDS

4.2.3.1 ACADEMIC BOARD

The Academic Board has the principal responsibility to encourage and maintain the highest standards in teaching. The Academic Board is also responsible for overseeing the development of all academic activities of the institution, formulating and reviewing policies, guidelines and procedures in relation to academic matters under the supervison and assistance of AIMST University.

The Academic Board reports to the Senior Management Committee (S.M.C) and provides academic advice to both the S.M.C and the Board of Governors on all academic matters, including academic priorities and policies of ABS.

Chairman

Mr. Hansraj Ramsoondur, Director of Studies

Secretary

Mrs. Avishka Ferag-Laloo, Franchise and Programme Manager

Members

Head of Programme for each programme running at the institution

Lecturer delivering on each programme for the semester

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4.2.3.2 RESEARCH AND PLANNING

The Research and Planning Committee recommends actions and procedures for new and existing academic programs; while encouraging academic planning.

Chairman

Mr. Madhoor Bissonauth, Director

Secretary


Members



Lecturer delivering on each programme for the semester

4.2.3.3 MITIGATION COMMITTEE

The mitigation committee is intended to evaluate the impact which circumstances have on students’ study or performance, and to approve or reject the applications for the following:

i. Applications for deferral ii. Applications for coursework deadline extension

iii. Applications for consideration of circumstances impacting on performance

Chairman


Secretary


Members

Student Representative on each programme running at the institution


One member of the senior management of AIMST University

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4.2.3.4 PLAGIARISM COMMITTEE

The plagiarism committee deals with charges of suspected plagiarism, such as cheating on examinations, theft of examinations, plagiarism or alteration of work after submission. A Plagiarism Panel is constituted by the committee to conduct the investigation

Chairman

Mr. Madhoor Bissonauth, Director

Secretary


Members



One member of the senior management of AIMST University

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4.3 ADMINISTRATIVE AND HR MANAGER

4.3.1 PROFILE

Holder of a first degree in IT and presently completing her MBA at the University of Mauritius, Ms. Dip is the Administrative Manager at Atlantis Business School. She is responsible for the effective daily running and management of the school from an administrative perspective. She facilitates the efficient and proper business administration of the school and ensures the company's legal and management related obligations are carried out.

4.3.2 DUTIES

The core duties of the Administration Manager are in Personnel Management, School Management and General Administration.

Supervise the general administrative support staff such as the clerical officers and office attendant.

Co-ordinate all personnel matters of administrative staff and leave and medical matters of all school staff

Procures approved items for the school Procures teaching materials and supplies for the school. To carry out store inventory and management. Ensure that there is regular stock-taking of school physical stocks by the

respective teachers-in-charge. Manages the School Office Assists the director of studies.

4.3.3 COMMITTEES

The Administrative Manager holds, on a weekly basis, the Administrative Committee; which deals with all the administrative tasks handled by the Administrative department. All current duties are reviewed by this committee; which recommends actions through consultation with the Senior Management Committee.

In addition, the Administrative Manager also holds, on a monthly basis; the Staff Welfare Committee; dealing with all activities for the benefit of the teaching and administrative staff.

The Performance Management Committee, held at the end of each academic semester, is charged with the assessment of staff performance where the SET and Peer evaluation as well as the Task Report Sheets are analyses.

The Administrative Manager also chairs the Staff Recruitment Committee and the Disciplinary Committee (staff); as and when required.

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4.4 STUDENT AFFAIRS MANAGER

4.4.1 PROFILE

Student Affairs Manager at Atlantis Business School, Mrs. Pareemanen-Ramsamy is responsible for the recruitment and admission of students on the programme of AIMST University.

4.4.2 DUTIES

Facilitate access to courses, programs, services, activities and facilities for students.

Provide consultation, information, and resources to students.

4.4.3 COMMITTEES

The Student Affairs Manager holds, on a semester basis, the Student Focus Group. The agenda with all items is read to the students; and their feedback is recorded on aspects such as teaching, access to online services and facilities at the institution.

The Student Affairs Manager also chairs the Staff welfare Committee and the Disciplinary Committee (Student) as and when required.

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4.5 MARKETING MANAGER

4.5.1 PROFILE

Holder of a Masters in Sales and Marketing and an MBA in International Business from Paris, Mrs. Murday-Geerdharry has worked as Commercial Director for Accor Group (France) before joining Atlantis Business School as the Marketing Manager. Her main responsibilities include implementation of marketing strategies to promote the institution and its partners.

4.5.2 DUTIES

Manage the marketing & promotions budget in order to meet the student targets of the institution in the most cost effective manner.

Works directly with the senior management to develop marketing programs, design marketing strategies and implement them.

Design and oversee the promotional materials. Negotiate contracts with advertising agencies. Initiate market research studies and analyze the findings. Organize promotional activities to market the institution. Monitor, review and report all marketing activities.

4.5.3 COMMITTEES

The Marketing manager holds, on a semester basis, the Evidence of market demand Committee. This Committee is chaired by the Director and is charged to conduct an analysis of the current market for running courses; and to analyze demand for new courses, as per the requirements of the industry.

The Marketing manager also holds, on a semester basis, the Marketing Strategy Committee; to devise marketing strategies. The Marketing Strategy Committee is chaired by the Director and is responsible for the formulation and implementation of marketing strategies to promote the programmes offered at the institution.

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4.6 FRANCHISE AND PROGRAMME MANAGER

4.6.1 PROFILE

Holder of an undergraduate and of a postgraduate degree in Public Administration and Management, Mrs. Ferag-Laloo has served as Advisor on Information Matters at the Ministry of Civil Service. She was also the Administrative Assistant at the University of Central Lancashire/UOM Enterprise; and Marketing & Communication Executive at JSS Academy of Technical Education, Mauritius. Currently the Franchise and Programme Manager at Atlantis Business School, Avishka is responsible for the effective implementation of Academic Policies and regulation which ensure the Quality Management of the programmes offered at the institution; while managing the Franchise in regards to the enrolment of students and implementation of policies and procedures.

4.6.2 DUTIES To ensure consistent and effective communications between ABS and the

programme team at the partner institution. To receive summaries of student feedback obtained as part of the module

monitoring procedures. To contribute to the completion of the annual monitoring report(s) in

collaboration with the partner institution and ensure that any actions are taken forward.

To discuss changes to programme information, policies, procedures and regulations proposed by the partner and advise on relevant University approval routes; to support the partner through this process.

To ensure that all staff teaching on the programmes have been approved by the University in accordance with the procedures.

To meet with relevant programme staff at the partner institution to discuss the delivery and management of the approved collaborative programmes.

To monitor the availability of resources received from the partner institution (e.g. syllabus and text books) and ensure that resources are relevant; reflect the latest texts and resources listed on the module descriptor; and are appropriate to secure the achievement of the learning outcomes.

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4.6.3 COMMITTEES

The Franchise and Programme Manager holds the Monitoring Committee at the end of each semester. The agenda of the Committee is to review the module files containing the Module Descriptor, Module guide, Weekly plan for delivery, Assessment, Marking scheme, Weekly lecture notes, Lecturer’s review of the module, Students’ evaluation of teaching and module for each programme.

The Franchise and Programme Manager also holds the Franchise Management Committee. The purpose of the committee is to discuss with the partner university, on an occasional basis; about the running of the programme as per the standards of the university.

In addition, the Franchise and Programme Manager chairs the Monthly Programme Meeting at the end of each month with all the Head of Programmes to review all issues pertaining to the academic side of the programmes. The Monthly Programme Meeting reports directly to the Academic Board (Refer to Section 4.2.3.1 for composition).

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4.7 FINANCE MANAGER

4.7.1 PROFILE

Graduated in Accounting (ACCA), currently completing a postgraduate degree in Finance and Auditing and having over 5 years of experience in Finance, Mr. Ramma is the Finance Manager of Atlantis Business School.

4.7.2 DUTIES

Maintain a documented system of accounting policies and procedures. Ensure that sufficient funds are available to meet ongoing operational and capital

investment requirements. Prepare and review financial reports. Monitor accounts of students. Interpret the institution's financial results to management and recommend

improvement activities. Communicate, co-ordinate and manage the relevant processes to ensure all

financial year-end and other central administration requirements are met on time. Actively promote transparency and accountability within the institute with regards

to financial decisions. Undertake all accounts payable and receivable functions within the institute

(purchasing, payments, and procurement). Ensure the financial health of the Institution by developing, gaining approval for

and implementing, a financial strategy which underpins the financial aspects of ABS’s strategic plan and optimizes the School`s use of its assets.

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4.7.3 COMMITTEES

The Finance Manager holds on a monthly basis the following committees:

1. Monthly Financial Audit Committee. 2. Debtors Status Committee

The Monthly Financial Audit Committee is concerned with all the expenses of the institution and each department needs to report on the use of the budget allotted by the Committee at the beginning of the year.

The Debtors Status Committee, composed of the Chairman and Secretary of the Senior Management Committee (refer to section 3.2 for composition) reviews the list of debtors of the Business School. The Secretary then convenes the Programme Manager and Programme Management Officer for remedial actions.

The Finance Manager also holds on a yearly basis the Annual Financial Review Board with the Board of Governors, the company’s Accountant and the Company Secretary.

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4.8 HEAD OF PROGRAMME

4.8.1 PROFILE

4.8.1.1 Programme Head - Business

4.8.1.1.1 Mr Kadress Pillay, GOSK

A Fellow Chartered Certified Accountant and Fellow Chartered Management Accountant; holder of a BSc and MSc from London, Mr. Pillay is specialized in areas of Financial Management and Corporate Strategy, Change Management, Governance and Compliance. Chairperson at the National Empowerment Foundation since 2012, Mr. Kadress Pillay has served as Minister of Education and Human Resource Development in the Republic of Mauritius from 1997 to 2000. He is currently acting as programme head for Business at Atlantis Business School.

4.8.1.1.2 Dr.Tulsidas Narraidoo

Holder of a Master Degree in Hospitality Management & Tourism from Sheffield University, of a Master in Business Administration from London and a Doctorate ( Ph.D) in International Tourism Management, Dr. Narraidoo is currently acting as programme head for Business at Atlantis Business School. He has served as part time Senior Lecturer at the University of Mauritius in (i) Human Resources Management (ii) Hospitality Management and Tourism (iii) Strategic Management; and is Member of the board of the Mauritius Qualifications Authority (MQA) and Member of the Tertiary Education Commission.

4.8.1.1.3 Dr. Ashok Aubeeluck

Holder of a BA [Economics], Victoria University of Manchester, UK, an Msc [Transport Studies], Cranfield Institute of Technology, Cranfield UK and a PhD [Economics], Queensland University, Brisbane, Australia, Dr. Aubeeluck is currently acting as programme head for Business at Atlantis Business School. He was the Director of budget/and Economic Affairs at

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ABS PROCEDURAL MANUAL 000.14/1the Ministry of Finance from 1995 to 2010 and as Adviser in Economic and Financial matters at the State Investment Corporation from 2011-2013.

4.8.1.2 Programme Head Management Information System

4.8.1.2.1 Dr. Priscilla Ramsamy

PhD holder in Computing, specializing in Virtual Reality and haptic interaction with around 3 years full time teaching experience, Dr. Ramsamy was awarded the MRC research grant to conduct research on Tangible User Interfaces and its application in the Mauritian curriculum. Former Senior Lecturer at Middlesex University, she is now the programme head for IT Programmes at Atlantis Business School.

4.8.1.3 Programme Head – MBA

4.8.1.3.1 Dr. Krishna Babajee

Doctor in Medicine and Specialist in Anesthesia, Dr. Babajee was Senior Specialist in Cardiac Anesthesia and is currently acting as programme head for MBA Healthcare Management at Atlantis Business School. He was Elected Member of Parliament as from 12 July 2005 to 31 March 2010 and Parliamentary Private Secretary as from 19 September 2008 to 31 March 2010.

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5.0 OPERATIONAL LEVEL

5.1 HEAD OF REGISTRY

The registry is a centralized department responsible for the effective day-to-day management of Registry services and functions. He must provide an efficient and responsive service which facilitates effective working of staff delivering the Institution’s programmes of study.

5.1.1 ATTRIBUTES

Highly organized and be able to quickly adapt to change Have exceptional communication and interpersonal skills Be familiar and comfortable with changing technology Ability to work under pressure Ability to think strategically Clear knowledge and understanding of academic processes Commitment to enhance the student experience through service excellence Ability to maintain confidentiality

5.1.2 DUTIES

Allocate classes and resolve scheduling conflicts. Keep records of all classes and curriculum prerequisites. Establish and maintain record-keeping policies in accordance to the university’s

procedures. Oversee daily operations that assure accurate and secure records management and

delivery. Ensure compliance with academic, regulatory and accreditation policies and

requirements. Establish and maintain collaborative and effective working relationships with all

the departments, staff and students. Responsible for delivering service enhancements which meet or exceed the

expectations of the institution’s students and staff. Liaise with other departments to ensure that records and reports remain up to date

and accurate. Perform general clerical duties but not limited to photocopying, faxing, mailing,

and filing.

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5.2 PROGRAMME MANAGEMENT OFFICER

A programme management officer has an important role in quality assurance of course delivery and facilitates student success. The duties include course planning, course design and development, course delivery, selection of educational resources, assessment, students’ learning outcomes and course evaluation. He is responsible to ensure that all course materials are effectively laid out and communicated to teachers and students throughout the educational institution.

5.2.1 ATTRIBUTES

Have exceptional communication and interpersonal skills Ability to work under pressure Ability to maintain confidentiality Clear knowledge and understanding of academic processes Good organizational and record keeping skills Awareness of current trends and practices in education Ability to use IT effectively for administrative tasks. Time management skills Ability to motivate and guide students Ability to maintain good working relationship with all the departments, teaching

staff, students and external parties.

5.2.2 DUTIES

Create and facilitate a classroom climate that is conducive to student learning and academic integrity.

Facilitate course development through reflection and student evaluations. Organize and hold periodic meetings with the class representatives for the course

to obtain constructive student feedback. Assure that course content allows student achievement of objectives associated

with that course. Attend, as necessary, lectures to evaluate the teaching methods of lecturers to

facilitate consistency of the course. Engage in counseling and guidance of students through telephone, mail, face to

face meetings. Attend meetings with class representatives, lecturers and head of student affairs to

discuss issues affecting student learning and classroom issues. Distribute offer letters to all selected students. Prepare and distribute student pack containing their course materials and other

academic materials needed.

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ABS PROCEDURAL MANUAL 000.14/15.3 FULL TIME LECTURER

The full time lecturer will contribute to the scholarship and intellectual life of the School by conducting high quality research and teaching for undergraduate and postgraduate students. (Please refer to Appendix A for Template of the Letter of Employment)

5.3.1 ATTRIBUTES

Commitment to deliver high quality services to students Good organizational and record keeping skills Effective oral and written communication skills Suitable level of proficiency in technology to engage in teaching and research Willingness to undertake academic activities when necessary Demonstrate an ability to deal promptly and effectively with inappropriate

behavior in the classroom Have public speaking skills and be able to maintain eye contact or react quickly to

signals given off by the students Time management skills and self-motivation Adaptable and flexible towards different learner needs Strong work ethic and commitment to teamwork

5.3.2 DUTIES

To demonstrate good practice in teaching, learning and assessment through the use of a wide range of learning resources and appropriate pedagogic practice.

To ensure that students are engaged in debate, critical and rational thinking. To contribute to the wider student experience through personal tutoring and

participation in student forums and other activities. To work effectively as a team member contributing to committees. To undertake professional development in both teaching and research. Ensure that learners have an opportunity to give feedback on their learning

experience. Abiding by the general Rules and Regulations of the institution regarding policies

on moderation of examination papers and marks, marking, assessment criteria, etc.

Attend programme committees or any other meetings to share their opinions and ideas.

Monitoring students’ progress, and ensuring their regular and punctual attendance. Respond in a positive and supportive manner to student and staff questions,

concerns and needs.

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ABS PROCEDURAL MANUAL 000.14/15.4 PART TIME LECTURER

Part time lecturers are mainly responsible to develop and implement teaching materials, deliver lectures, monitor progress of learner’s performance and provide pastoral care to the students. (Please refer to Appendix B for Template of the Consent Letter)

5.4.1 ATTRIBUTES

Have a passion for teaching Awareness of current trends and practices in education Ability to deliver high standards of teaching and learning Ability to inspire and motivate learners Willingness to work to a flexible attendance pattern Ability to work effectively and positively as a team member Adopt an innovative and enthusiastic approach Ability to use IT effectively for teaching, learning, and associated administrative

duties Ability to work effectively under pressure to meet deadlines Effective communication and interpersonal skills

5.4.2 DUTIES

To provide the highest quality teaching, learning and assessment to learners using the most appropriate and innovative methods.

Maintain excellent classroom management and student discipline whilst observing the institution’s regulations.

To ensure the smooth running of courses, including timely and accurate completion of student attendance records.

To establish, where appropriate, effective working relationships with examining and accrediting bodies.

To maintain a current knowledge of the subject area, developments in further education and to particular programmes related to industrial and commercial trends.

Attend meetings to provide recommendations for course improvement as part of the quality system of the institution.

Mark learners’ assignments and assess students’ performance ethically according to the institution’s policies.

Establish collaborative links outside the university with industrial, commercial and public organizations.

5.5 ADMIN OFFICER

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ABS PROCEDURAL MANUAL 000.14/1The administrative officer is responsible for the day-to-day tasks and administrative duties of the department. He must be well organised and proactive in providing timely, efficient and accurate administrative support to office colleagues.

5.5.1 ATTRIBUTES

Superb communication skills (both written and oral) Excellent interpersonal skills Computing skills to handle office software programs, including spreadsheets,

databases, word processing and graphic presentation software. The ability to multi-task and organize work independently Time management and stress management skills Knowledge of principles and techniques employed in effective office

administration and management Ability to generate innovative ideas and problem-solving skills Ability to maintain confidentiality

5.5.2 DUTIES

Creating, compiling and keeping a record of all files in accordance to the university’s procedures.

Maintain stationary supplies and coordinate deliveries of office materials. Proactive in providing timely, efficient and accurate administrative support to

office colleagues. Follow up of academic staff to meet deadlines Manage the paperwork and tasks needed to make sure that day-to-day activities

run smoothly. Setup and coordinate meetings and conferences. Draft and finalise a wide range of documentation (e.g. agenda, reports, minutes,

policy documents and correspondence). Acts as a liaison between the institution, finance, human resources, and other

departments to ensure compliance with the university policy and procedures.

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5.6 IT OFFICER

IT officers are responsible for the installation, operation, and maintenance of computer systems and other technologies, such as communication systems. They are also in charge of configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users.

5.6.1 ATTRIBUTES

Excellent technical knowledge about IT and security of systems Excellent management, organization and time management skills Strong communication skills Excellent observation and analytical skills Strong problem solving skills Ability to maintain confidentiality Excellent verbal and written communication skills Ability to quickly gain new skills and knowledge when faced with new challenges

in technology.

5.6.2 DUTIES

Ensure the smooth functioning of all IT infrastructures such as servers and network connections, besides hardware and software.

Provide troubleshooting solutions. Organize data, store them securely and create backups. Ensure security of the physical and virtual components of Information

Technology such as security of the server rooms and install virus protections and firewalls on all computers.

Evaluating the needs of the school by choosing the most suitable software, hardware and other IT requirements suitable for the determined budget.

Monitor printers, copiers and fax machines to make sure they are working properly and getting regular maintenance.

Assist in developing contingency plans in case of network failure.

Conducting electrical safety checks on computer equipment. Develop designs to update the institution’s website.

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5.7 FINANCE OFFICER

The Finance Officer is responsible for maintaining financial, accounting, and administrative services to meet the objectives and budget determined by the institution.

5.7.1 ATTRIBUTES

Ability to communicate effectively in English Demonstrate computer skills including the ability to operate computerized

accounting, spreadsheet and word processing programs at a highly proficient level Possess stress management and stress management skills Demonstrate sound work ethics An analytical and logical approach to problem solving Motivated and ambitious Ability to prepare and administer forecasting budgets Demonstrate the ability to provide comprehensive financial and statistical

information which will inform managerial decision-making and support future financial planning

Good teamwork spirit Ability to maintain confidentiality

5.7.2 DUTIES

Maintain the accounts payable and accounts receivable systems in order to ensure complete and accurate records of all finance.

Provide efficient and effective office management by managing the filing, storage and security of documents.

Accurately maintain student account balances, controlling and analyzing all student financial records.

Establish and maintain students, staff and supplier accounts. Ensure transactions are properly recorded and entered into the computerized

accounting system. Maintain financial files and records. Assist in budget preparation and financial activities. Manage cash controls as well as maintain book keeping up-to-date. Ensure all expenses are within assigned project budget. Identify and resolve invoicing issues, accounting discrepancies and other financial

related issues. Responsible for ensuring that procedures pertaining to the accountability and

safeguarding of all cash receipts, cash funds, and other assets are established and followed in accordance with the University policies and procedures.

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5.8 MARKETING OFFICER

The marketing officer has to create and maintain a good image of the institution with his team. Besides, he will support the development and success of the Marketing function of the institution, take responsibility for specific marketing campaigns and projects within the department and assist with the implementation of the department’s, policy, strategies and campaigns.

5.8.1 ATTRIBUTES

Confident and outgoing personality Excellent attention to detail Well organised and self motivated Ability to work effectively under pressure and to tight deadlines Excellent command of written English Previous experience in a similar marketing role Good project management skills Creative and innovative Openly communicates to the team in an enthusiastic and motivated manner Good teamwork spirit

5.8.2 DUTIES

Assist team members with day to day marketing tasks and coordinate marketing projects and activities as requested by the Marketing manager.

Initiate market research studies and analyse the findings Work with the marketing team to develop marketing programs, design marketing

strategies and implement them. Organize promotional activities to market the institution. Create and maintain a good image of the institution. Track competitors’ activities by keeping record of market changes. Maintain liaisons with advertising and promotional agencies. Supply sufficient information to the marketing manager to enable effective

budgetary control of specific areas of activity. To assist with the implementation of the marketing strategy with specific

objectives and targets as agreed by the marketing department.

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6.0 Standard Operating Procedure (SOP)

6.1 APPLICATION

APPLICATION FOR LOCAL STUDENTS

STAGE WHO TAKES ACTION ACTION1 Student Call-in-person at the

institution and meet with the course coordinator.

Fill in the application form under the assistance of the course coordinator.

Submit photocopies of all required documents as stipulated on the application form.

Pay the application fee in the finance section.

Bring back the receipt to the course coordinator and leave with an application receipt signed by the course coordinator.

2 Course coordinator Receives the student and advise on the course.

Provides all details as per AIMST standards.

Explain the student about the institution and facilities offered

Hand in the application form to student and guide through each section.

Verify all the documents as

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ABS PROCEDURAL MANUAL 000.14/1stipulated in the application form.

In case of any missing document, the course coordinator would askthe student to submit the missing documents so that the application form can be deemed complete.

The application will be kept pending until the missing documents are submitted.

In the eventuality that all documents have been submitted and the application is deemed to be complete, direct the student to the finance section to make the payment.

Collect a copy of the receipt from the student and attach it to the application form and the other documents.

Issue an application receipt.

Sign the verification section form, enclose it with the application form and submit it to the administration officer.

3 Administration officer Verify the application form to ensure that all documents have been submitted.

Scan the application form and save it in a folder on the name of the student.

Record the details of the student and feed it in the database.

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ABS PROCEDURAL MANUAL 000.14/1Transfer the application form to the Director of Studies.

4 Director of studies Verify all the certificates and ensure that the student meets the requirements as set by AIMST University.

Obtain the approval of the Director.

Authorises the administration officer to send the scanned application form to the International Office of AIMST University. A minimum of 10 application forms will be sent at one time.

5 AIMST The AIMST International Office acknowledges receipt of the application form and issue a number for each application.

Verify the application form and its supporting documents prior to submitting to Admission & Records Division for processing within 5 working days as from issuance of application number and communicate the decision to the Director of studies.

Issue and send Offer Letter to the director of studies within 5 working days after processing the application.

6 Director of studies Verify all offer letters and classify into unconditional, conditional and rejected letters.

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ABS PROCEDURAL MANUAL 000.14/1Obtain the approval of the Director.

Transmit the offer letters to Administration officer.

7 Administration officer Make copies of offer letters and transmit to course coordinator.

8 Course coordinator Contact each student and inform them to come and collect their offer letters.

9 Student Call in at the institution to collect offer letter, sign and return the acceptance letter within 2 working days after collection of letter.

Submit the acceptance letter to the course coordinator and make payment to the finance section.

Give a copy of receipt to the course coordinator.

Fill in the enrolment form.

10 Course coordinator Collect the acceptance letter from student.

Direct student to finance section for payment.

Collect receipt.

Assist student in filling enrolment form.

Attach receipt to enrolment form and submit to the administration officer.

11 Administration officer Verify that all the information on the enrolment form is correct.

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ABS PROCEDURAL MANUAL 000.14/1Feed in the data in an excel sheet to be sent to AIMST University for enrolling the student.

Prepare file of student by compiling the application form, all documents, receipt of application form, offer letter, receipt of offer letter, payment and enrolment.

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ABS PROCEDURAL MANUAL 000.14/1APPLICATION FOR INTERNATIONAL STUDENTS

STAGE WHO TAKES ACTION ACTION1 International student Email the international

coordinator about the programmed he wants to follow.Fill in the application form with the application to enter in Mauritius sent by the international course coordinator.

Scan and send all required documents as stipulated under the application form and under the visa checklist sent by the international course coordinator along with a bank draft on the order of R.E.A.L

Receive a copy of the application receipt signed by the international course coordinator.

2 International course coordinator

Respond to the international student email and required information and clarification.

Email the application form, application to enter Mauritius and visa checklist.

Verify all the documents as stipulated in the application form.

In case of any missing document, the course coordinator would ask the student to submit the missing documents so that the application form can be

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ABS PROCEDURAL MANUAL 000.14/1deemed complete.

The application will be kept pending until the missing documents are submitted.

In the eventuality that all documents have been submitted and the application has been complete, direct the student to make the payment through bank transfer.

Collect a copy of the receipt from the student and attach it to the application form and the other documents.

Issue an application receipt.

Begin the visa procedures with the immigration and passport office submitting all documents as per visa checklist.

3 Administration officer Verify the application form to ensure that documents have been submitted.

Scan the application form and save it in a folder on the name of the student.

Record the details of the student and feed it in the database.

Transfer the application form to the Director of Studies.

4 Director of studies Verify all the certificates and ensure that the student

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ABS PROCEDURAL MANUAL 000.14/1meets the requirements as set by AIMST University.


Authorises the administration officer to send the scanned application form to the International Office of AIMST University. A minimum of 10 application forms will be sent at one time.

5 AIMST University The AIMST International Office acknowledges receipt of the application form and issue a number for each application.

Verify the application form and its supporting documents prior to submitting to Admission & Records Division for processing within 5 working days as from issuance of application number and communicate the decision to the Director of studies.

Issue and send Offer Letter to the director of studies within 5 working days after processing the application

6 Director of studies Verify all offer letters and classify into unconditional, conditional and rejected letters.


Transmit the offer letters to Administration officer.

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7 Administration officer Make copies of offer letters and transmit to course coordinator.

8 International Course coordinator

Email offer letter to student.

9 International Student Sign and return the acceptance letter within 2 working days after collection of letter.

Submit the acceptance letter to the international course coordinator and make payment through bank transfer.

Email a copy of transaction to the international course coordinator.

Fill in the enrolment form.


Receive confirmation from finance section for payment.

Send visa to student along with offer letter.

Send enrolment form to international student.

11 Administration officer Verify that all the information on the enrolment form is correct.

Feed in the data in an excel sheet to be sent to

AIMST University for enrolling the student.

Prepare file of student by compiling the application form, all documents, receipt of application form,

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ABS PROCEDURAL MANUAL 000.14/1offer letter, receipt of offer letter, payment and enrolment.

6.2 ADDMISSION

STAGE WHO TAKES ACTION ACTION1 Administration officer Within 1 week after

enrolment of student, and upon obtaining approval of the Director of Studies, send the excel sheet and scanned enrolment form to AIMST for issuance of student ID and library access.

Consult the Director of Studies upon receipt of all details and confirmation from AIMST.

Call students at the institution.

2 Student Call in person at ABS at the date given by the administration officer.

Collect login, username, ID, password provisional timetable for all online services of the university.

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6.3 PAYMENT OF COLLABORATION FEES

STAGE WHO TAKES ACTION ACTION1 Finance manager Within fifteen working

days from the date of registration to effect payment of applicable fees as stated under the schedule B2 of the MOA. To liaise with AIMST International Office for any inquiries related to approved fees and payment.

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6.4 MARKETING

STAGE WHO TAKES ACTION ACTION1 Marketing manager/

DirectorFormulate marketing strategies and present to the S.M.C for approval.

2 S.M.C Provide recommendation and approve the marketing strategies. Vet the budget adverts.

3 Marketing Manager/ Director

Initiate implementation of the marketing strategy.

Submit marketing materials to International Office of AIMST University for vetting.

4 AIMST University The International Office will provide recommendation and approval for marketing materials upon request from ABS.

5 Marketing manager/ Director

Approval of AIMST and transmit the approved materials to marketing officer for action.

6 Marketing officer Liaise with media for the advert campaigns and update the marketing manager/Director on the impact.

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6.5 MITIGATION

STAGE WHO TAKES ACTION ACTION1 Student Fill in mitigation or application

for extension form available at the registry.

Attach all document and evidences as prescribed in the form.

Submit to the registry office and collect mitigation or application for extension acknowledgement receipt featuring the date the mitigation committee will be held.

2 Registry officer Provide student with mitigation or application for extension form and assist the student in filling the form.

Verify all documents.

Issue an acknowledgement receipt to student.

Transmit to the administration officer.

3 Administration officer Make a copy of the form and acknowledgement receipt for the file and compile the application for the mitigation committee chaired by the director of studies.

4 Mitigation committee (Please refer to Section 4.2.3.3 of this Document for the composition of the Committee)

Receives all mitigation and application for extension

Review and approve or reject the application after consultation with AIMST University.

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Inform the administration officer of the decision of the committee.

5 Administration officer Inform student about the decision of the committee within 5 working days as from the date the committee was held.

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6.6 PLAGIARISM

STAGE WHO TAKES ACTION ACTION1 Lecturer Inform the course coordinator

about suspected plagiarism by providing turn-it in.

Report and the marking feedback.

2 Director of Studies Refer all suspected plagiarism cases to the director who then transfers it to the plagiarism committee which is convened within one week after lecturers have completed marking.

3 Plagiarism Committee (Please refer to Section 4.2.3.4 of this Document for the composition of the Committee)

Initiate first interim meeting to consider all cases.

Instruct the secretary to issue letter of invitation to students for suspected plagiarism interview to be conducted by a panel contributed of the following :Programme manager, course coordinator, lecturers.

4 Plagiarism panel Receive each student suspected of plagiarism and present them with the evidence submitted by the lecturers.

Initiate them to provide an explanation and explain the consequences.

Record the explanation and statement.

Prepare report for each student and submit to programme officer.

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ABS PROCEDURAL MANUAL 000.14/15 Student Call in person on the date

and time of the plagiarism interview with any evidence and record of work.Provide an explanation in light of the evidence presented.

Refute having committed plagiarism or accept having committed plagiarism.

6 Plagiarism Committee (Please refer to Section 4.2.3.4 of this Document for the composition of the Committee)

Analyse the report submitted by the plagiarism panel and make a decision for each case as per the student.

Instruct the secretary to issue decision letter to student.

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6.7 REGISTRATION

STAGE WHO TAKES ACTION ACTION1 Director of studies Convene the programme and

franchise manager, programme officer, administrative manager and administration officer to a meeting.

Brief the team on the registration procedures and provide a copy of the regulation for and guidelines for registration and guidelines for registration.

Assign the programme and franchise manager with all tasks related to the programme and assign the administrative manager with all tasks related to the institution.

2 Programme and franchise manager

Gather all documents required under the regulation for registration and provide the information to the administrative manager.

3 Administrative manager Fill in the registration form and gather all documents as mentioned in the TEC regulations.

Present the completed form and documents to the S.M.C for vetting

4 S.M.C Vet the documents for registration by approving or formulate recommendations. In the eventuality of any modification required by the S.M.C, the administrative manager will implement the

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ABS PROCEDURAL MANUAL 000.14/1changes and present to the director of studies and the Director for approval.

5 Administrative manager Send the registration form along with the accreditation to the TEC.Inform the finance section about the registration and accreditation to be paid to the TEC.

6 TEC Conduct the visit within 42 working days and perform the following responsibilities:

Undertake periodic academic audit of institution.

Make the necessary provision for promoting and enhancing quality assurance of post-secondary education.

Formulate and publish policies and criteria for the registration and accreditation of private institutions offering post-secondary education.

formulate and publish policies and criteria for the registration and

Register all recognized qualifications obtained in the post-secondary educational sector.

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6.8 ACCREDITATION

FIRST TIME ACCREDITATION

STAGE WHO TAKES ACTION ACTION1 Director of studies Convene the programme

manager, head of programme, course coordinator and programme officer for a meeting.

Brief the team on the accreditation process and provide them with a copy of the guidelines for accreditation and the criteria for accreditation:Assign responsibilities for the mounting of the self-accreditation document to each number of the team as follows:

i) Programme manager- Request and gather the syllabus, course description, sample certificate for AIMST .Design the structure of the document.

ii) Course coordinator- prepare tentative timetable and Training Needs Analysis.

iii) Programme manager- assemble and build the document as per

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ABS PROCEDURAL MANUAL 000.14/1TEC criteria.

2 Programme manager Request AIMST for all required documents.

Communicate the structure of the final document to the programme officer.

3 AIMST The relevant faculty programme coordinator to provide course description, syllabus and other documents and/or requirements within a reasonable timeframe.

4 Head of programme Verify syllabus and vet.5 Course coordinator Finalise timetable after

consultation with programme manager and head of programme.

6 Programme officer Gather all sections from the course coordinator and finalise the document

Submit to the director of studies for approval.

7 Director of studies In consultation with the Director, approve or suggest recommendations. Once finalized and approved, in consultation with the Director, give green light to administrative manager to send to TEC.

8 Administrative manager To verify the document for accreditation as per TEC criteria.Inform finance section to release payment.Send documents to TEC.

9 TEC Acknowledge receipt of approval and process the application within 42 working days as per TEC regulations under the consolidated TEC Act.

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ABS PROCEDURAL MANUAL 000.14/1RENEWAL OF ACCREDITATION

STAGE WHO TAKES ACTION ACTION1 Programme officer To keep track of the expiry

date of the accreditation and to inform the programme manager 3 months before.

2 Programme manager To inform the director of studies about the renewal of programme accreditation.

3 Director of studies Convene the programme manager, head of programme, course coordinator and programme officer for a meeting.

Brief the team on the renewal of the accreditation process and provide them with a copy of the guidelines for accreditation and the criteria for accreditation:Assign responsibilities for the mounting of the self-accreditation document to each number of the team as follows:

i) Programme manager- Request and gather the syllabus, course description, sample certificate for AIMST .Design the structure of the document.

ii) Course coordinator- prepare tentative timetable and T.N.A.

Programme manager- assemble and build the document as per TEC criteria.

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ABS PROCEDURAL MANUAL 000.14/14 Programme manager Request AIMST for all

required documents.

Communicate the structure of the final document to the programme officer.

5 AIMST The relevant faculty programme coordinator to provide course description, syllabus and other documents and/or requirements within a reasonable timeframe.

6 Head of programme Verify syllabus and vet.7 Course coordinator Finalise timetable after

consultation with programme manager and head of programme.

8 Programme officer Gather all sections from the course coordinator and finalise the document

Submit to the director of studies for approval.

9 Director of studies In consultation with the Director, approve or suggest recommendations. Once finalized and approved, in consultation with the Director, give green light to administrative manager to send to TEC.

10 Administrative manager To verify the document for accreditation as per TEC criteria.Inform finance section to release payment.Send documents to TEC.

11 TEC Acknowledge receipt of approval and process the application within 42 working days as per TEC regulations under the consolidated TEC Act.

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6.9 EXAMS

CONDUCT OF EXAMS

STAGE WHO TAKES ACTION ACTION1 AIMST Examination Division to

send 3 sets of the exam papers to the MES along with timetable finalized in consultation with ABS.Exam division will generate index number and examination slips for the students . Exam slips will be couriered to ABS 2 weeks before the commencement of the exams. ( This is after submission of course summary by ABS)

2 MES Acknowledge receipt of exam papers.

Conduct the exams as per the MOU* between AIMST, ABS and MES and appoint supervisors and invigilators.

3 ABS To provide full assistance to MES.

Submit course summary to AIMST Exam division Course summary one month before the commencement of final examination. Course summary contains : Timetable of the exams, proposed chief invigilators & invigilators list and student eligibility list.

To effect payment for the conduct of exams by MES.

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ABS PROCEDURAL MANUAL 000.14/14 MES On the date of each exam:

Unseal the envelope in front of students and 1 policeman as witness.

Distribute papers and exam answer booklet provided by AIMST.

Invigilate exams.

Circulate attendance.

Collect paper and store under lock and key at MES.

Prepare a report for each exam conducted and send to AIMST and ABS.

Inform ABS to collect papers for marking.

*MOU to be done once programme is accredited by TEC.

EXAM

STAGE WHO TAKES ACTION ACTION1 AIMST As per AIMST University

standards

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6.10 MARKING AND SAMPLING

STAGE WHO TAKES ACTION

ACTION

1 ABS Collect the samples from MES.

Course coordinator counts the script and prepare acknowledgement receipt for lecturer to sign.

Course coordinator prepares feedback for each script.

Contact lecturers to schedule meeting.

Provide lecturer with marking scheme given by AIMST.

Course coordinator to collect mark script and prepare mark sheet as from feedback form completed by lecturers.

Course coordinator to sample the scripts and transfer same to the Director of studies along with mark sheet for verification.

2 Director of studies Verify sampled script as per marking scheme from AIMST and approve mark sheet.

Give green light to administrative manager to send mark sheet and samples to AIMST.

3 AIMST To acknowledge scripts of mark sheet and samples.

To transmit to the relevant faculties for preparation of marks to present to the Senate.

Approve results and send to ABS.

4 ABS Publish results on notice board once approved by the Senate of AIMST.

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6.11 RESIT AND FAILURE

STAGE WHO TAKES ACTION ACTION1 AIMST University As per AIMST University

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6.12 ASSIGNMENT AND SUBMISSION

STAGE WHO TAKES ACTION ACTION1 Course coordinator Inform student about each

assignment’s deadline after same has been approved in the Academic Board by the Director of Studies (Please refer to Section 4.2.3.1 of this Document for the composition of the Committee).

Prepare assignment collection checklist.

Submit checklist to the registry officer.

2 Student Submit 1 soft copy and 2 hard copies of the assignment to the registry of ABS not later than on the date of the deadline for submission.

No assignment submitted by email only will be accepted.

Sign the assignment submission form and submit assignment to course coordinator.

3 Course coordinator On the date of the deadline to collect all assignments from registry and cross-verify with the assignment submission form.

Prepare a list of all students not having submitted assignment and provide same to the registry officer to record late submission.

Prepare the submitted

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ABS PROCEDURAL MANUAL 000.14/1assignment list and feedback form for each student having submitted the assignment.

Call lecturers to collect assignment for marking 5 working days as from the date of the deadline.

4 Lecturer Collect assignment within one week from the date of collection and return all marked assignments along with feedback form for each submitted assignment.

5 ABS Collect the samples from MES.

Course coordinator counts the script and prepares acknowledgement receipt for lecturer to sign.

Course coordinator prepares feedback for each script.Contact lecturers to schedule meeting.

Provide lecturer with marking scheme given by AIMST.

Course coordinator to collect mark script and prepare mark sheet as from feedback form completed by lecturers.

Course coordinator to sample the scripts and transfer same to the Director of studies along with mark sheet for verification.

6 Director of studies Verify sampled script as per marking scheme from AIMST and approve mark

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ABS PROCEDURAL MANUAL 000.14/1sheet.

Give green light to administrative manager to send mark sheet and samples to AIMST.

7 AIMST To acknowledge scripts of mark sheet and samples.

To transmit to the relevant faculties for preparation of marks to present to the Senate.

Approve results and send to ABS.

8 ABS Publish results on notice board once approved by the Senate of AIMST.

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6.13 COURSE MANAGEMENT

STAGE WHO TAKES ACTION ACTION1 Course coordinator Assemble all documents

such as Module Descriptor, Module guide, Weekly plan for delivery, Assessment, Marking scheme, Weekly lecture notes, Lecturer’s review of the module, Students’ evaluation of teaching and module for each programme.

Submit the module file for approval to the director of studies

Conduct peer observation, student evaluation of teaching (SET) and staff evaluation of teaching (SEM) through student questionnaires 2 weeks after the programme has started.

Prepare a course evaluation report after having anaylsed the questionnaires.

Submit the course evaluation report to the director of studies.

2 Director of studies Approve or suggest changes to be made to the module file submitted by the course coordinator.

Review the module file for each programme at the end of each semester with a faculty staff from AIMST.

3 Student Fill in student evaluation of module questionnaires and submit to the course

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ABS PROCEDURAL MANUAL 000.14/1coordinator.

4 Course coordinator Send approved report by director of studies to AIMST.

5 Academic Board (Please refer to Section 4.2.3.1 of this Document for the composition of the Committee)

The academic committee comprised of the director of studies, a member from AIMST and the programme manager will review the module file and course evaluation report.

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6.14 VISITING LECTURERS

STAGE WHO TAKES ACTION ACTION1 Programme manager/

Director of StudiesDecide, in consultation with AIMST, about the module for each semester on each programme to be taught by a lecturer from AIMST.

2 AIMST The relevant faculty programmes coordinator to submit the designated lecturer’s name before the start of each semester for approval by ABS’s S.M.C.

Dates for delivery to be advised and finalized mutually by both parties.

3 Programme manager/ Director of Studies

Communicate the date to the international coordinator for ticketing, accommodation and transport.


Obtain approval from SMC for the organization of lectures by AIMST staff.

Contact travel agent for booking of tickets, transport and accommodation.

Inform the finance section for payment.

Send ticket to AIMST.5 AIMST lecturer Confirm receipt of ticket.

Inform ABS course coordinator of his requirements during the teaching.

Send any additional materials for copies and update all teaching materials for the delivery.

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ABS PROCEDURAL MANUAL 000.14/1Fly-in to teach during one week and deliver the content for the whole module from Monday to Friday 9h00 to 15h00 assisted by a local tutor approved by AIMST to follow upon student after block week and control exams.

Mark all assignments and exams for the module on which he will be delivering.

6 Local lecturer Assist the block week and take up on the students at each 3 week interval to conduct tutorial and revision on content delivered by the visiting lecturer.

Liaise with visiting lecturer to confirm for any clarification.

7 International coordinator Send assignment and papers to AIMST for marking as per marking in standard of procedures.

8 AIMST lecturer Send marked assignments and exams papers within 2 weeks after having acknowledged receipt of scripts.

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6.15 GRIEVIANCE PROCEDUREGRIEVANCE PROCEDURES

The following flowchart details the complaint and grievance procedure:

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All complaints should be resolved informally if possible. Students are advised to approach individual lecturers or

managers to discuss any issues.

If the student feels unable to approach individuals or that the matter has been unsatisfactorily resolved then a formal

complaint can be made.

Student requests a Complaints Form from ABS’s Head of Registry; and hands-in the completed form within 15 working days to ABS’s Administrative Officer who will issue a receipt

with a tracking number to the student.

The Head of Registry will transmit all complaint forms to the Department of Academic Affairs immediately after same has been submitted by a student. The Director of Studies will process the complaint and consult the Director for recommendation and action.

ABS’s Director will inform the University’s Programme Advisor and forward the complaint to the University

A Complaints Review Panel composed of the Director, of the Director of Studies, of the Head of Student affairs and of the

Head of Programmes will be convened within 15 working days, and invites the student to attend.

The Director of Studies, upon validation of the decision by the Director; will inform the student, in writing, of the decision of the Panel and any recommendations within 5 working days.

The Director will inform the University of the implementation of the decision or recommendation


6.16 CONTEXTUALIZATION

Once all syllabuses are reviewed from AIMST, the director of studies and programme manager along with all head of programme will review and make recommendation on the need for contextualization if required.

The suggestions will be forwarded to AIMST for approval and further to approval the changes would be implemented by the head of programme.

6.17 FRANCHISE MANAGEMENT

AIMST responsibilities:

Be solely responsible for the issuance Letter of Offer advising the admission date and other relevant details to all the successful applicants

Provide the curriculum, course structure, subject descriptions and guidelines to conduct the programme

Prepare and provide, examination papers; and the marking scheme for ABS lecturers to mark the papers and will be moderated by AIMST lecturers.

Provide access to all fully paid and registered students to AIMST library and online resources.

Issue the same scroll/transcript as applied for AIMST graduate for every student upon their successful completion and graduation of the programme at ABS.

Provide new updates and/or revisions related to any programmes structure, course curriculum or any changes to processes and procedures, fee structures, terms and conditions as and when required in order to ensure efficiency, effectiveness and high quality standards of support and services are always maintained.

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6.18 DISKSTATION

How to log on to Synology Diskstation

To access the synology diskstation the user will first be provided with his/her username and password by the IT officer.

Steps:

1. Open browser and enter the following Url

URL: http://192.168.1.10:5000/webman/index.cgi

2. Bookmark the webpage after it has been loaded.

On the toolbar click on the Favourites icon

The following window will appear

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http://192.168.1.10:5000/webman/index.cgi


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ABS PROCEDURAL MANUAL 000.14/1Click on the black arrow of the create in dropdown list and choose favorites bar

And finally click on ADD. The webpage will be bookmarked on the favorites bar so that it can be easily accesses whenever needed.

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How to login to the main page of the Synology disk station

1. Enter the username and password

After entering username and password, user will be directed to the main page of the Synology Diskstation.

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How to use the file manager

The file manager is use to store all documents that is being used at Atlantis Business School. We have two different types of folders which users have to know. The first type of folder that we have is the shared folder which is named Atlantis. Anything that is uploaded in the shared folder will be visible to all users who are logged in to the diskstation. The second type of folder is the home folder which is specific and personal to the user. Whatever is uploaded in the home folder is not visible by other users.

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To create a folder and upload a document in the file manager

Steps:

1. In the file station click on upload

The upload tab has two options, either upload – skip or upload- overwrite. We normally use the upload skip option as it allows user to only upload a document and redirect to file station whereas the upload overwrite option allows user to upload a document in a folder and overwrite all other documents in that specific folder, i.e. it erases all other documents.

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How to logout from the Synology diskstation.

1. Click on options

2. Click on logout

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6.19 FIRE DRILL

IN THE EVENT OF FIRE:

Raise the alarm by breaking the nearest fire call point.

IF THE FIRE ALARM SOUNDS:

1. Keep calm

2. Use the nearest telephone to call the fire brigade on 115Information to be given to the fire brigade:

- Name of caller- Name of institution- Nature of fire- Exact location of fire- Address of institution

3. Put out the fire if safe to do so by using the nearest fire extinguisher.Steps to use a fire extinguisher:

- Pull the safety pin from the handle. The pin is located at the top of the fire extinguisher. Once removed, it releases the locking mechanism, allowing you to discharge the extinguisher.

- Aim the extinguisher nozzle or hose at the base of the fire. As explained, this removes the source or fuel of the fire. Keep yourself low.

- Squeeze the handle or lever slowly to discharge the agent. Letting go of the handle will stop the discharge, so keep it held down.

- Sweep side to side approximately 6in or 15cm over the fire until expended. The sweeping motion helps to extinguish the fire. Stand several feet or metres back from the fire as fire extinguishers are manufactured for use from a distance.

4. Evacuate and escort the students out of the building via the designated route using the nearest fire exit and report to the assembly point which is the police station.

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ABS PROCEDURAL MANUAL 000.14/15. Keep the class together and keep students 50 feet away from the building.

6. Take attendance and account for every student.

7. Do not re-enter the building or leave the assembly point until advised by the Emergency Services that you can do so.

8. Students should remain under the immediate supervision during the time outside the building.

NEVER ENTER A BUILDING WHEN THE FIRE ALARM IS SOUNDING!

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6.20 WEAPONS ON SCHOOL PROPERTY

DO NOT ANNOUNCE THAT A WEAPON IS ON SCHOOL PROPERTY.

Upon suspicion of a weapon in or around the school building immediately contact the reception.

Obtain as much information as possible as to who the suspected person is with a thorough description, where the weapon is located, if anyone has been threatened and any other key details.

The reception will contact the emergency services (Hotline: 999/ 212 12 12) and provide details about the weapon.

If a suspect threatens with a weapon, remain calm.

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6.21 NATURAL CALAMITIES

When weathers conditions indicate an area may be affected, local radio or television broadcasts should be monitored. In the case of a natural calamity be prepared to:

(a) Implement school cancelation.

(b) Evacuate students home.

(c) Notify parents/guardian via school website, phone calls and e-mail.

6.22 MEDICAL EMERGENCY

In an emergency situation: Assess the situation, address life threatening issues immediately (first aid, safety of victim, etc.) and call 114 immediately if needed.

Remain Calm.

Do not attempt to move a person who is injured or ill, unless they are in immediate danger of further injury.

Unless certified to provide First Aid, DO NOT ATTEMPT TO RENDER ANY FIRST AID, wait for trained personnel to arrive.

If an ambulance or additional medical personnel are needed, the reception will place the call. In an extreme emergency, when time is of the essence, immediately call 114 then notify the administration.

Try not to come in contact with any bodily fluids without protective equipment on. If you do, rinse the contacted area as soon as possible with soap and warm water.

After the victim’s immediate needs have been taken care of, remain to assist medical service personnel with pertinent information about the incident.

Preserve the scene of the medical emergency in the event that the incident will require an investigation by the school or law enforcement personnel.

As soon as possible, complete an incident form and submit it to the administration office.

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6.23 REFUND POLICY

1.0 REFUND POLICY

Fees MUST be paid BEFORE or ON registration day of each semester. Application processing fee is non-refundable. Full refund of the particular semester fee shall only be allowed if withdrawal

BEFORE the registration day. If withdrawal AFTER registration day to WITHIN one (1) month, only 80% of the

particular semester fee shall be refunded. No refund shall be allowed AFTER one (1) month from the registration date.

2.0 PAYMENT OF FEES

The AIMST University Board of Directors shall reserve the right to change the structure and the rate of study fees and other payments at any time. Fees for any level of programme of study shall be paid according to a semester/ term or a session subject to the regulations governing payment determined for the programmes of study. All the fees shall be paid in the first week at the beginning of a semester, unless otherwise allowed by the University Bursar.

If the fees are not settled within one week after the announcement from the Bursar's Office that the student has arrears in fees payment, the student will not be allowed to attend classes and the candidature suspended, unless there is a valid reason acceptable by the University. The student shall not be accepted into the University till all the study fees and other payments charged including total arrears is settled.

3.0 FEES REFUND POLICY

There is a Fees Refund Policy which applies to students who withdraw from a programme of study. However such refund is not automatic upon withdrawal from the University but subject to procedures and conditions. Every student is required to sign a statement acknowledging awareness of the terms and conditions of the policy. The following conditions govern the policy on fees refund:

3.1 Withdrawal

Students who have enrolled at AIMST University and subsequently decide to withdraw from the University must adhere to the following procedures:

Step 1: Submit a letter stating the reasons for withdrawal to the Dean/Director/ Head of the respective programmes.

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ABS PROCEDURAL MANUAL 000.14/1Step 2: A copy of the letter should be forwarded to the Admissions & Records Office.

Step 3: Complete the Withdrawal Form which will be issued by the Admissions & Records Office.

Step 4: A student should receive clearance signatures from the following Departments:

1. Dean/ Director/Head2. Student Affairs3. Library4. Finance & Accounts5. Admissions & Records

After the Withdrawal Form is duly-completed, it is required to be submitted or forwarded to the Admission and Records Division at AIMST.

Once all are in order, AIMST will finally update the student status to WITHDRAWN in Admission’s system database.

Please note that failure to follow the above withdrawal procedures may result in either a delay in refund (if any) or forfeiture of fees and deposits.

3.2 Fees for Repeat of Course(s)

The following fees shall be charged for students who repeat courses/semester/term/year:

3.2.1 For Degree Programmes

If repeat of Course(s):

USD 50.00 per course (for 1 credit courses) USD 65.00 per course (for 2 credit courses) USD 85.00 per course (for 3 credit courses) USD100.00 per course (for 4 credit courses)

3.2.2 For Foundation Course

If repeat of a Year: 100% of tuition fees

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7.0 STUDENT CHARTER

Atlantis Business School aims to enable students to realize their potential and help them to fulfill their objectives in life and further study. In order to achieve this we need you to be an active partner in the learning process. This student charter has been designed to inform you what you can expect from us and what we expect from you in return. The objective is to make your journey at ABS a positive and productive one.

Teaching, Learning and Assessment

We shall provide you with:

1. Accurate and up-to-date information about the content, teaching methods, costs, attendance and assessment requirements of your programme of study through guides, handbooks in paper or electronic form

2. Learning outcomes for your programme including appropriate teaching and learning strategies and assessment methods.

3. A reasonable amount of feedback on your assessment. Your work will be fairly and objectively marked. Coursework submitted on time will be marked and returned to you within the time period specified for your course.

4. Access to equipment, facilities and settings required for your programme of study. In case of disability we undertake to make alternative provision

Students are expected to:

1. Comply with the requirements of their course of study.

2. Regularly attend and participate in their programme of study. They should show proper time management, meet deadlines set and submit coursework on time.

3. Make lecturers and administrative staff aware of any circumstances affecting their work which might lead to failure to submit coursework on time. Appropriate forms should be filled and submitted before deadlines while requesting extensions.

4. Use equipment and facilities with care and consideration for other users and comply with regulations concerning their use and any health and safety requirements.

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ABS PROCEDURAL MANUAL 000.14/1Quality Assurance and Participation


1. Information on quality assurance procedures

2. The opportunity to participate in the quality assurance procedures for your programme of study and to evaluate the quality and operation of the programme. You will be expected to give your feedback on the quality of the programme and teaching.

3. The opportunity to participate on different committees such as the student/teacher programme review board if you become a student representative.


1. Participate in programme evaluation and feedback exercise to improve quality, giving their views constructively and honestly.

2. Participate in the process to elect their representatives on different committees. These should attend all committees convey the views of the students they are representing.

Appeals, Complaints and Disciplinary matters


1. Information about how to appeal against assessment decisions or to raise a complaint, and how disciplinary matters are handled.

2. Independent advice and support at complaint, disciplinary and appeals hearings.

3. The assurance that any complaint, appeal or disciplinary matter will be dealt with fairly and impartially. Where justified, you can expect to be offered a reasonable and appropriate means of resolution or remedy.


1. Familiarise themselves with the complaints, appeals or disciplinary procedures.

2. Accept any reasonable resolutions to disputes

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ABS PROCEDURAL MANUAL 000.14/1Facilities and Services


1. Access to teaching, library and IT facilities in accordance with health and safety requirements.

2. Access to a common area for recreation and for food and drinks.

3. Access to clean and equipped washrooms and toilets.

4. Up-to-date and accurate information on their fee status and/or other charges at the finance department.


1. Behave responsibly when using any facility or service and comply with any regulations for their use that are in place.

2. Provide full, accurate and truthful information when applying for any payment facilities.

3. Make known any changes in personal circumstances which may have any implications on their study.

4. Pay promptly all fees and charges that are due.

Support and guidance


1. Support and guidance to enable you to pursue your academic, vocational and personal goals and realise your potential. Details of these services are published in accessible printed and electronic publications.

2. An induction to the course of study and an orientation programme to ABS and its services.

3. Access by appointment to a personal tutor to help you plan your learning programme and review your overall performance.

Students are expected to;

1. Take part in orientation and induction programmes.

2. Make timely and responsible use of the various support and guidance services provided.

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Equal Opportunities

You can expect us to:

1. Promote access to our premises and services to all who can benefit.

2. Encourage equality of opportunity by creating a diverse learning environment within which individual characteristics are recognized and valued.

3. Eliminate unfair discrimination in recruitment and admissions processes and in assessment decisions.

4. Have selection criteria for admission based on merit, qualification, experience and potential.

5. Provide pre-admission advice and information for disabled students and support after admissions.

6. Create a community where you are free from discrimination and harassment associated with your age, gender, religion, beliefs, disability, ethnicity, marital status or sexual orientation.


1. Provide information to enable the institution to be aware of needs and commitments which may affect their participation in a programme of study and/or require us to make reasonable adjustments to enable them to participate.

2. Ensure that their behavior does not offend, discriminate or harass.

Health and Safety


1. A safe and clean environment. ABS accepts its duty to ensure the health, safety and welfare of all students, employees and visitors

2. A smoke-free environment on our premises.

3. Regular information and training with regard to safety.


1. Take responsibility for their own health and safety and that of others who may be affected by what they do or fail to do.

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ABS PROCEDURAL MANUAL 000.14/12. Be aware of the wellbeing of their friends and fellow students.

3. Promptly report any serious illness or hospitalisation.

4. Provide contact details of close relatives/ friends to contact in case of emergency.

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8.0 RULES AND REGULATIONS

Table of ContentsMessage from the Director

Message from the Director of Studies

1. Atlantis Business School (ABS)

2. Policies and Procedures

2.1. Admission policy and procedure

2.1.1. Admission procedures

2.1.2. Payment of fees

2.1.3. Progression of Studies

2.1.4. Withdrawal and Refunds

2.1.5. Procedures for course evaluation

2.1.6. Student evaluation of teaching (SET)

2.1.7. Student evaluation of modules (SEM)

2.1.8. Procedures for student/course feedback

2.1.9. Student Complaints and Grievances

3. Quality Assurance

4. IT Policy

Purpose of Use

Authorisation

Privacy

Behavior

Definitions of Acceptance & Unacceptable Usage

Legal Constraints

Institution Discipline

Policy Supervision and Advice

5. No Smoking Policy

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WELCOME TO ATLANTIS BUSINESS SCHOOL

Message from the Director

Dear Student,

Atlantis Business School is currently playing a major role in providing continuing

education and training in Accounting, IT, Management, Arts and Commerce to ambitious

individuals seeking quality tertiary education.

ABS aspires to provide quality tertiary education to students from all over the world.

Graduates from the School will be formed to occupy middle to top management positions

in companies and government departments in various sectors of the economy worldwide.

In our quest for excellence, we have formed partnerships with a prestigious top-ranking

university; to bring to our students a range of world-class programmes.

Through our academic and professional courses, we seek to enable school leavers,

professionals and managers from both the public and the private sector to upgrade and

specialise themselves in specific areas of Accounting, Business, Hospitality and Tourism,

Commerce, Arts and Information and Communication Technologies.

The vision of ABS is to be the leading provider of private world class education and

training in Mauritius and the Indian Ocean region. This will encompass Indian Ocean

Rim countries including Southern and Eastern Africa.

ABS was set-up to offer an international standard of higher education to students who do

not wish or are unable to undertake study overseas.

The Mission of Atlantis Business School is to open the door of opportunities to all those

potential students on the island, and around the Indian Ocean rim, enabling them to gain

knowledge and develop skills that will benefit their personal goals as well as the social

and economic prosperity of their communities.

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ABS also aims at:

Providing high quality learning opportunities that are personally enriching

and valued by students, sponsors and employers

Creating a learning environment that encourages debate and the promotion

of new ideas through scholarship in partnership with other reputable global higher

education institutions

Being a driver for change and being an active partner serving the local and

regional communities

At Atlantis, we believe that education is the gateway to personal fulfilment and an

invaluable resource to benefit oneself and help others to succeed. ABS values the

importance of effective teaching and learning. It recognises that both tasks are not just

complex, but also intellectually demanding and socially challenging.

To this end, our philosophy is not just to create a teaching, learning and work in but also to maintain one that is of high quality, facilitative in nature, open to new ideas and results focused.

We would like to welcome you to Atlantis Business School and wish you success in your

studies.

Mr.Madhoor Bissonauth

Director

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Message from the Director of Studies

Dear Student,

Welcome to Atlantis Business School. Whether you are joining us as a new student or

returning to continue your studies, we hope you will enjoy your experience with us and

find your studies interesting, challenging and relevant to your development and future

career plans.

Our aim is to provide students with a research- informed, innovative and relevant

curriculum that is linked to current industry practices and standards. Our provision is

highly valued by employers, professional bodies and other stakeholders. Through our

approach to student support and to teaching and learning; we aim to place you, our

students, at the heart of everything we do. You will experience a diverse range of

teaching approaches.

As an emerging Institution, we strive to be student-centred and value your opinions and

feedback. We want to hear about the things you enjoy and that you think we do well, but

also want to know when you think there are ways in which we can improve your

experience.

There are many ways in which you can provide feedback including through your student

academic representatives (STARs), through written evaluation feedback forms and

through student open meetings and forums with staff.

In joining this course, you become part of Atlantis’s community. I would like to wish you

well in your chosen studies and hope you have an enjoyable and successful year.

Mr.Hansraj Ramsoondur

Director of Studies

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1. Atlantis Business School (ABS)

Located on the first floor of Pudaruth Complex in Vacoas, Atlantis Business School; is a

private tertiary institution registered in the Republic of Mauritius, providing academic

and professional courses to school leavers, graduates and the business community.

Atlantis's aim is to be one of the leading post-secondary institutions within the Indian

Ocean Rim dedicated to the generation, dissemination, and application of knowledge in

management. The school aims to transfer its solutions to management and environmental

problems through its student/course participant, research and consultancy. As a registered

student/course participant at the School, you will have access to a wide range of facilities

including: -

IT services- Through our well-equipped computer lab (open computer suite with printing

facilities), you will get access to a wide range of electronic and information resources.

Workstations are available for students to have access to the Internet and with their

password, each student / course participant will also get access to JSTOR, an electronic

library which include electronic journals, articles, full-text databases etc.

Resource Centre- You will also get access the ABS Resource Centre which contains a large number of books, references, study manuals, journals and electronic services (bibliographic indexes, full-text databases and electronic journals) in the field of management.

Seminar Room- Case study and group discussions/presentation will constitute a major

aspect of the course. Therefore the ABS seminar and meeting room will remain at the

disposal of the students for group work/discussions as and when needed. As a registered

student / course participant you will be required to make good use of the above-

mentioned facilities and be aware of the policy and procedures of Atlantis Business

School. These are spelt out below.

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2. Policies and Procedures

2.1. Admission policy and procedure

The admission policy at ABS for all prospective students /course participant is that all

applicants are considered solely on the basis of their merits, abilities and potential,

regardless of gender, ethnic or national origin, age (minimum age being 18), disability,

religion, sexual orientation or any other irrelevant distinction.

2.1.1. Admission procedures

1. Consideration is given as to whether applicants will be able to fulfill the

objectives of the programme of study and achieve the standards required by the

awarding body or institution.

2. A range of factors additional to, and in some cases instead of, formal examination

results is considered in the selection process. These can include:

The personal statement and reference.

Additional evidence of achievement, motivation and potential as gathered

through interview or assessment of written materials.

Other factors as appropriate to the discipline, such as employment or

volunteer work in relevant fields and sustained critical engagement with

relevant issues.

3. Since entry is competitive, achieving examination grades equivalent to or above

the standard offer for a course does not automatically entitle a candidate to an

offer.

4. Applications are dealt with efficiently and without unnecessary delay and are

subject to final approval by the degree awarding body or institution.

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2.1.2. Payment of fees

Tuition fees should normally be paid in full at the time of enrolment for a course of study.

The School, however, operates a system whereby student / course participants are

allowed to pay on a semester basis. This facility is only available if student / course

participants have made prior arrangements with the School and an agreement has been

signed to that effect. Payment should be paid prior to the commencement of the course.

Student / course participants who fail to keep up with their payments of tuition fees will

not be allowed to attend classes and / or will not be provided with study material until the

amount due is settled. Any student / course participant experiencing genuine financial

hardship should make an appointment to see the Director before the next payment of fees

is due so that the case can be considered by the School Board. Any outstanding fees

remaining for longer periods of time other than the above will be recovered through an

attorney, the cost of which will be borne by the student / course participant.

2.1.3. Progression of Studies

Student progression from one level to another higher level is subject to the regulation of

the awarding body.

2.1.4. Withdrawal and Refunds

Tuition fees are not normally refundable. Tuition fees will only be refunded if student /

course participants inform the registrar in writing 4 weeks prior to the start of the

programme of study that they wish to withdraw from the programme. No refund of fees

will be made in any other circumstance.

2.1.5. Procedures for course evaluation

Course evaluation enables the school to gather the views of students / course participants

on each of the programmes of study as a whole, to identify strengths and weaknesses,

overlaps and deficiencies. A number of procedures are employed at ABS for course

evaluation:

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2.1.6. Student evaluation of teaching (SET)

Student / course participant’s evaluations are gathered on the teaching of staff (SET)

through student evaluation questionnaires. Analysis of the results is used for staff

appraisal. The objective of this exercise is to maintain effective, up-to-date teaching

practices throughout the School. The SET is also used by academics to reflect on and

improve on their teaching.

2.1.7. Student evaluation of modules (SEM)

At ABS student evaluation of modules is also carried out to gather feedback from

students on modules for curriculum development. Information obtained from SEM is

reported back to degree awarding bodies and institutions for necessary

improvements/amendments to modules.

2.1.8. Procedures for student/course feedback

At ABS student feedback is considered as an important ingredient in ensuring state-of-

the-art teaching and learning. Students / course participant have the opportunity to elect

two representatives for each course to sit on the Staff/Student Consultative Committee

(SSCC). The purposes of the SSCC are to ensure that the views of students / course

participant are given proper weight in the processes of course and module review, and to

ensure that the concerns of students / course participants about their courses of study are

represented to the academic staff throughout the academic year.

2.1.9. Student Complaints and Grievances

The School has Complaints Procedure which students use for pursuing complaints about

most matters concerning teaching & learning (e.g. teaching facilities, supervision

arrangements etc) and non-academic issues (e.g. support services). Any student / course

participants who have a complaint may write to the Director specifying clearly the nature

of the complaint. The Complaints Committee made up of representatives of management;

handles all students’ complaints.

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3. Quality Assurance

The maintenance of high standards of quality in teaching and learning is one of the main

concerns at ABS. Overall responsibility for the Quality Assurance Procedures and their

role in improving the learning and teaching process within the institution resides with the

Director of Studies, who develops and implements systems to meet the requirements of

local authorities and overseas institutions.

Apart from state-of-the-art infrastructure and facilities, the School is committed to

stringent quality control of its courses. To ensure total quality management, the

Institution has set up a number of quality control procedures in conjunction with its

degree awarding bodies and institutions:

1. The content and design of programmes is under constant review at the

institution in the light of subject developments and changes in the external

environment.

2. The views of external examiners, professional and accrediting bodies, and

employers, as well as the views of students / course participant, are all taken

into account.

3. The School Board, made up of the Director; the Director of Studies;

representatives of degree awarding institutions, lecturers, external examiners

and programme co-coordinators consider the content and viability of specific

programmes and recommend improvements. The evaluation of the School’s

performance is then linked to the planning process and impacts on programme

provision.

4. All courses are designed, structured and delivered by staff from the degree

awarding institution. Course materials, coursework assignment and

examination papers are designed and set by the institution’s staff. All

examination scripts are marked by the degree awarding.

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Routine evaluation of programmes is central to the assurance and enhancement of quality

in learning and teaching. At ABS, It is believed that it is important for the evaluation

process to be carried out, owned and driven by the members of staff providing a

particular programme, and that it is then used to improve the programme.

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4. IT Policy

Computing/IT Acceptance Use Policy

The Atlantis Business School seeks to promote and facilitate the proper and extensive use

of computing/IT in the interests of learning and research. This also requires responsible

and legal use of the technologies and facilities made available to students / course

participants / and staff of the institution.

This Acceptable Use Policy is intended to provide a framework for such use of Atlantis

Business School’s computing/IT resources. It applies to all computing and networking

facilities provided by any department or section of the Institution.

Purpose of Use

ABS computing resources are provided to facilitate a person’s work as an employee or

student of the Institution, specifically for educational, training, administrative or research

purposes. Use for other purposes, such as personal electronic mail or recreational use of

the World Wide Web or Usenet News, is a withdrawable privilege not a right. Any such

use must not interfere with the user’s duties or studies or any other person’s use of

computer systems and must not, in any way, bring the Institution into disrepute. Priority

must always be granted to those needing facilities for academic work.

Authorisation

In order to use the computing facilities of Atlantis Business School a person must first be

authorized. Registration of all monthly salaried employees and registered students is

carried out automatically. Registration to use Institution services implies and is

conditional upon acceptance of this Acceptance Use Policy, for which a signature of

acceptance is required on joining the Institution.

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ABS PROCEDURAL MANUAL 000.14/1The registration procedure grants authorization to use the core facilities of the Institution.

Following registration, a username and password will be allocated. Registration for other

services may be requested by application to Computing Services.

All individually allocated usernames and passwords are for the exclusive use of the

individual to whom they are allocated. The user is personally responsible and

accountable for all activities carried out under their username. The password associated

with a particular personal username must not be divulged to another person, except to

management. Attempts to access or use any username, which is not to the user, are

prohibited. No-one may use, or attempt to use, computing resources allocated to another

person, except when authorized by the provided of those resources.

All users must correctly identify themselves at all times. A user must not masquerade as

another, withhold his/her identity or tamper with audit trails. A user should take all

reasonable precautions to protect their resources. In particular, passwords used must

adhere to accepted good password practice.

Privacy

It should be noted that management, who have appropriate privileges, have the ability to

access all files, including electronic mail files, stored on a computer which they manage.

Student / course participant privacy is seen by the Institution as a privilege and not a

right, hence students should not expect to hold or pass information, which they would not

wish to be seen by members of staff. Systems staffs are authorized to release the content

of a student’s files to any member of the staff who has a work-based reason for requiring

this access.

Files, which are left behind after a student / or member of staff leaves the Institution, will

be considered to be the property of the Institution.

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Behavior

No person shall jeopardise the integrity, performance or reliability of computer

equipment, software, data and other stored information. The integrity of the Institution’s

computer systems is jeopardised if users do not take adequate precautions against

malicious software, such as computer virus programs. Reasonable care should also be

taken to ensure that resource use does not result in a denial of service to others.

Conventional norms of behaviour apply to computer based information technology just as

they would apply to more traditional media. The Institution, as expressed in its Equal

Opportunities Policy, is committed to achieving an educational and working environment

which provides equality of opportunity, and freedom from discrimination on the grounds

of race, religion, sex, class, sexual orientation, age, disability or special need.

No user shall interfere or attempt to interfere in any way with information belonging to or

material prepared by another user. Similarly no user shall make unauthorized copies of

information belonging to another user. The same convention of privacy should apply to

electronically held information as to that held on traditional media such as paper.

Definitions of Acceptance & Unacceptable Usage

Unacceptable use of Institution computers and network resources may be summarized as:

the retention or propagation of material that is offensive, obscene or

indecent, except in the course of recognized research or teaching that is

permitted under Mauritian and international law; propagation will

normally be considered to be a much more serious offence;

causing annoyance, inconvenience or needless anxiety to others;

defamation;

intellectual property rights infringement, including copyright, trademark,

patent, design and moral rights;

unsolicited advertising, often referred to as “spamming”;

attempts to break into or damage computer systems or data held thereon;

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ABS PROCEDURAL MANUAL 000.14/1 attempts to access or actions intended to facilitates access to computers for

which the individual is not authorised

unauthorized resale of Institution services or information

These restrictions should be taken to mean, for example, that the following activities will

normally be considered to be a breach of this policy:

the distribution or storage by means of pirated software

non-academic activities which heavy network traffic, especially those

which interfere with others’ legitimate use of IT services or which incur

financial costs

frivolous use of Institution owned Computer laboratories, especially where

such activities interfere with others’ legitimate use of IT services

the deliberate viewing and/or printing of pornographic images

the passing on of electronic chain mail

the use of departmental academic mailing lists for non-academic purposes

the purchase of blank CDs for the purpose of copying unlicensed

copyright software

the use of other people’s web site material without the express permission

of the copyright holder

Other uses may be unacceptable in certain circumstances. In particular, users of home or

office service should take into account of the particular conditions of use applying to that

service. It should be noted that home or office services users should not provide any

services to others via remote access. The installed machine on each network socket must

be a workstation only and not provide any server-based services.

It should be noted that individuals may be held responsible for the retention of attachment

material that they have received, via electronic mail that they have read, but have never

viewed.

Acceptable uses may include: personal email and recreational use of Internet services, as

long as these are in keeping with the framework defined in this policy document and do

not interfere with one’s duties, studies or the work of others; and advertising via

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ABS PROCEDURAL MANUAL 000.14/1electronic notice boards, intended for this purpose, or via other Institution approved

mechanism. However such use must be regarded as a privilege and not as a right and

may be withdrawn if abused or if the user is subject to a disciplinary procedure.

Legal Constraints

Any software and / or hard copy of data or information which is not generated by the user

personally and which may become available through the use of Institution computing or

communications resources shall not be copied or used without permission of the

Institution or the copyright owner. In particular, it is up to the user to check the terms

and conditions of any licence for the use of the software or information and to abide by

them. Software and/or information provided by the Institution may only be used as part

of the user’s duties as an employee or student of the Institution or for educational

purposes. The user agrees to abide by all the licensing agreements for software entered

into by the Institution with other parties.

The user undertakes to comply with the provision of the Acts of Parliament (or any re-

enactment thereof) as well as all other relevant legislation and legal precedent.

Institution Discipline

Staff or students who break this Acceptable Use Policy will find themselves subject to the

Institution’s disciplinary procedures and may be subject to criminal proceedings. The

Institution reserves its right to take legal action against individuals who cause it to be

involved in legal proceedings as a result of their violation of licensing agreements and/or

other contraventions of this policy.

Policy Supervision and Advice

Any suspected breach of this policy should be reported to a member of Management.

The responsible senior member will then take the appropriate action within the

Institution’s disciplinary framework, in conjunction with other senior officers of the

Institution. Computing Services staff will also take action when infringements are

detected in the course of their normal duties. Actions will include, where relevant,

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ABS PROCEDURAL MANUAL 000.14/1immediate removal from online information systems of material that is believed to

infringe the law. The Institution reserves the right to audit and/or suspend without notice

any account pending any enquiry.

This policy is not exhaustive and inevitably new social and technical developments will

lead to further uses which are not fully covered. In the first instance students should

address questions concerning what is acceptable to their supervisor. Where there is any

doubt the matter should be raised with the Director, whose staff will ensure that all such

questions are dealt with at the appropriate level within the Institution.

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5. No Smoking Policy

The Institution has a non-smoking policy and smoking is not allowed on the premises.

The building is also a non-smoking area and students are not allowed to smoke in any

part of the building.

ALL STUDENTS WILL REQUIRE THEIR ID CARDS TO GET ACCESS TO

THE INSTITUTION FACILITIES.

Opening hours are:

Monday to Friday – 9.00 a.m. to 8.00 p.m.

Saturday – 9.00 a.m. to noon

You are required to sign the attached form and return it to us prior to the commencement

of the course.

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I ………………………………………………………….have read and understood the

policy and procedures applicable at the Atlantis Business School and agree to abide to the

rules and regulations thereto. I also undertake to take good care of all equipment and

facilities used by myself and to bear the costs of any damage caused due to my

negligence. I also understand that my access to the institution’s facilities might be

suspended and disciplinary action taken against me if I am found guilty of misconduct or

in breach of the rules and regulations.

Date…………………… Signature…………………………

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9.0 PLACEMENT HANDBOOK

Definitions

Placement: An academic subject conducted off campus in the workplace involving approved work and study in industry

Property: The venue selected for placement

Host Employer/Organization: The property where the student will complete the requirements of the placement

ITP: Industry Training/Placement

ITP Manager: The person/s responsible for managing the Industry Training/Placement component of ABS’s programs

Serious misconduct1: Breaches of host employer company policy or procedures which are deemed to be so serious that there is a break in the trust between the student on Industry Placement and host employer

1 Offences include, but are not limited to theft, alcohol/drugs, insubordination, not adhering to the roster, breach of confidentiality, inappropriate behavior, acts of harassment and discrimination, serious breaches of Health and Safety and Security.

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1.1 Preamble

The Placement Handbook of ABS provides guidance and information for all concerned parties, about the responsibilities and processes involved for effective placements.

2.1 Introduction

Placements provide an opportunity to gain work-experience and will prove invaluable for graduates when they apply for supervisory or management position.

Students will have the opportunity to work in a professional environment, using and enhancing the skills and knowledge they have developed during their degree studies.

Placements are recommended in some programs of ABS but not a mandatory requirement of the training.

3.1 Concerned Parties

3.1.1 Learner

Placement is an opportunity for students to learn in a workplace that reflects current industry needs and standards. Furthermore, it enables them to interact with experienced workers who will pass on valuable skills and knowledge.

3.1.2 Host Employer

Placements provide the industry with an opportunity to have input to ensure education programs are reflective of current industry needs and standards; while enabling workplace supervisors with an opportunity to develop a more structured training program and encouraging staff to take on the role of mentors.

3.1.3 Placement Coordinator

The ITP Manager of ABS networks and works effectively with industry representatives for the benefit of the students to ensure that they receive exposure and training in workplaces. The strength of the professional relationship has an impact on the quality of the education and training offered by ABS.

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4.1 Roles and responsibilities

The following briefly outlines the roles and responsibilities of each of the stakeholders involved in a Practical Placement.

4.1.1 Placement Coordinators

Placement Coordinators are responsible for establishing and maintaining relationships with host employers.

They liaise with host employers and learners to organize initial meetings and Placement start and end dates.

They ensure that learners are prepared for their Placement and that the Placement meets their needs and are relevant to the Qualification they are undertaking.

4.1.2 Learners

Learners are responsible for making themselves aware of, and abiding by, any workplace regulations or requirements, for example, performing tasks safely and notifying the Employer and Coordinator of any necessary absences.

Learners must be aware of the limits of their role in the workplace and behave as ambassadors for ABS.

4.1.3 Host employers

Host employers are responsible for providing learning opportunities, and to report on learner competence by completing the Task log in the Placement Record Book.

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Resources

The following resources are required for Placement and will be provided by the Placement Coordinator:

1. ABS Placement Agreement 2. ABS Placement Handbook 3. ABS Placement Record Book

The Placement Record Book includes:

an attendance record sheet a Task log to record what tasks the learner completes during placement a place for the employer to sign-off on tasks as learners complete them relevant Employability Skills that the learner needs to practice a Final report and comments for all stakeholders to complete

The record book template is provided as Annex A

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5.1 Procedures

The procedures to be followed by host employers, learners and Placement Coordinators; to conduct the required tasks that need to be completed before, during and after Practical Placement is provided below.

5.1.1 Host employers

Before Practical Placement

Confirm participation with the ITP Manager of ABS Liaise with ABS’s Placement Coordinator to establish hours, numbers

and names of learners Organize Practical Placement roster for learners Invite learners to an initial meeting to confirm Practical Placement

hours Complete and sign the ABS Placement Agreement for each learner Ensure that the learner/s have signed the Confidentiality statement Return the signed Agreement to ABS’s Placement Coordinator.

During Practical Placement

Provide a workplace induction for learners on their first day Provide direct supervision for learners in workplace – buddy or mentor

model Provide opportunities for learners to complete tasks that are meaningful

and reflect the requirements of their qualification Record and sign off in each learner’s Placement Record Book as tasks

are demonstrated by learners Maintain contact about each learner’s progress with ABS’s Placement

Coordinator Report any absences or incidents as soon as possible to ABS’s

Placement Coordinator Provide on-going, relevant feedback to learners that addresses the

achievement of the required tasks Provide suggestions for further development of skills

After Practical Placement

Complete the Employability Skills report in the Placement Record Book

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Complete the Final report and comments in the Placement Record Book

Return the Placement Record Book to ABS’s Placement Coordinator

5.1.2 Learners


Make sure they understand and sign the Confidentiality statement which is a part of ABS’s Placement Agreement

Return the signed ABS’s Placement Agreement to the Placement Coordinator for photocopying and filing

Make sure that they have met all of the requirements, as advised by the Placement Coordinator

Confirm initial meeting with the Placement Coordinator or the host employer.

Make a note in their diary when told about placement shifts/hours Organize any required clothing or shoes Read the Placement Handbook and Placement Record Book provided

by the Placement Coordinator Inform the Placement Coordinator and host employer about any

medical condition that might affect performance during placement Prepare a folder with documents as advised by the Placement

Coordinator for the initial meeting with the host employer Take the Placement Record Book to the initial meeting and discuss

with the host employer how it will be used during the placement period


Present at the workplace on time to start the Placement Ensure that their work reflects the requirements of the Placement

Record Book Work to the best of their ability under direct supervision with the

assigned buddy/mentor and/or supervisor to practice the tasks listed in the Placement Record Book

Let the host employer and the Placement coordinator know immediately if you are not able to attend your shift and be prepared to make up the hours when you return

Report any incidents or injuries immediately to the host employer and Placement Coordinator and follow the workplace’s procedure

Record any absence in the Placement Record Book

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Abide by the workplace’s requirements such as dress code, safe work practices, and maintain the organization’s confidentiality


Debrief with the Placement Coordinator Record any thoughts about the Placement experience in the Placement

Record Book Make sure all parts of the Record Book are complete and return it to the

Placement Coordinator Thank the host employer and their staff for the opportunity to complete

the Placement in their workplace

5.1.3 ABS’s Placement Coordinator


Customize and send Practical Placement - Letter seeking host employer participation to potential host employers to source opportunities

Liaise with potential host employers to clarify the purpose of the Practical Placement, and roles and responsibilities of all stakeholders

Provide learners with a Placement Handbook and explain the process and requirements

Assist learners to prepare a folder with any relevant documents required for their initial meeting with the host employer

Ensure the Placement Agreement is completed and signed by the Director of Studies, each learner and host employer

Ensure the learner has read, understood and signed the Confidentiality statement in the Agreement

Give photocopies of the Agreement to the host employer and the learner; file the original

Discuss with the host employer the need for a workplace induction for the learner

Prepare details in writing of planned hours and days of the Placement and give a copy to each learner and host employer


Visit learners in workplace and observe them to collect evidence of competence with tasks

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Maintain communication with host employers to monitor the learners’ progress and documentation in the Record Book

Ensure host employers provide direct supervision for learners in the workplace – buddy or mentor model

Ensure host employers provide opportunities for learners to complete tasks that are meaningful and reflect the requirements of their qualifications

Ensure that host employers record and sign off the Task log in the Record Book as tasks are demonstrated by learners

Ensure that host employers provide feedback to learners that is relevant to the achievement of tasks, and that they provide suggestions for further development of skills


Debrief with the learner and host employer Record any final comments in the Placement Record Book Ensure that the learner has completed the required number of

Placement hours at the workplace and has had the opportunity to demonstrate the skills required

Give learners the opportunity to debrief and discuss or write about their Placement experiences

Make sure all parts of the Record Book are complete and the relevant comments and signatures are collected

Photocopy and file the original Record Book and give a copy to learner

Send a thank you letter to the host employer on behalf of ABS

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6.1 Employability Skills

During Practical Placements, learners are required to:

1. Practice and demonstrate skills and knowledge consistent with the Task Log in their Placement Record Book

2. Demonstrate Employability Skills relevant to the qualification they are undertaking

The following eight principles are considered as Employability Skills or readiness for employment:

Communication Teamwork Problem solving Initiative and enterprise Planning and organization Self-management Learning Technology

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7.1 Duration of Practical Placement

The recommended maximum duration for a practical placement related to a course of study is 240 hours.

8.1 Confidentiality

Placements provide learners with an opportunity to experience a real workplace while consolidating their knowledge and developing their skills. In getting to know your workplace through a Placement, learners might be privy to information that is confidential.

The information may be written or spoken and it might be about the business, employer, employees or clients. Learners are aware that confidential information must not be communicated in any other place or for any purpose.

To ensure that students comply, they will be required to read, understand and sign a Confidentiality statement.

9.1 Payment

The payment to learners by host employers for their Placement is optional.

Discussions about payment should occur between the employer and student, as part of the development of the required placement agreement.

10.1Finalizing the Practical Placement

To finalize the Practical Placement the Placement Coordinator will:

1. Ensure that the Placement Record Book is complete and the relevant comments and signatures are collected

2. Photocopy and file original and give a copy to the learner 3. Ensure that the learner has completed the required number of Placement hours at the

workplace and has had the opportunity to demonstrate the skills required 4. Give learners the opportunity to debrief and write about their Placement experiences 5. Send thank you letter to host employer on behalf of ABS6. Attend to record keeping of learner’s completion of Placement

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ANNEX A

RECORD BOOK TEMPLATE

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“Your City of Knowledge…”

RECORD BOOK

PROGRAMME OF STUDY:

PROGRAMME CODE:

STUDENT NAME:

STUDENT ID:

DATE

SUMMARY OF TASK

CARRIED

PERFORMANCE

EMPLOYERS COMMENTS

FINAL REPORT & COMMENT

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APPENDIX A – LECTURERS CONTRACT

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APPENDIX B – SAMPLE CONSENT LETTER

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APPENDIX C – STUDENT EVALUATION OF MODULE

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APPENDIX D- STUDENT EVALUATION TEACHING

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APPENDIX E – PEER OBSERVATION

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Documents

Atlantis Business School Procedural Manual 2014 (Aimst Final Rev.1.1) Exam