AT&T Services for Oracle’s Siebel CRM SolutionsShift the Focus from Getting Customer Information to Using It

Now, more than ever, Oracle’s Siebel Customer Relationship Management (CRM) solutions can be the difference between limping along and launching ahead of your competitors.

By letting you know who’s buying your products, what they’re buying, how often, and from where, Siebel CRM delivers a 360-degree view into customer behavior to help you generate both revenue and loyalty.

However, that clear view can become obstructed by poor performance and slow response times when Siebel CRM applications aren’t monitored and managed correctly. When that happens, you don’t just have unhappy users, you have unhappy customers.

That’s why you need AT&T’s hosting and application management services for Siebel CRM. With AT&T, you not only get a fully managed solution that frees your staff from monitoring, maintaining and supporting Siebel CRM applications. You get a team of certified experts who know how to optimize Siebel CRM solutions to deliver the highest service levels and value across today’s mixed and mobile environments.

The Expertise to Master the Mixed EnvironmentGetting the most from your Siebel CRM solution takes seamless coordination between all the different applications and business processes that drive your customer-facing operations – from marketing, sales, delivery, support, service and beyond.

That’s a large, complex and time-consuming integration project for your in-house staff, including IT resources and the business managers in each operational area.

With 10 years of experience supporting Siebel CRM customers – and the experience gained by managing the largest Siebel CRM implementation in the world – AT&T knows how to manage this complex mix of people, processes and technology for you.

Since we also support hundreds of application management clients and over 1,000 aggregate instances enterprise applications, we’re used to working in organizations that have multiple applications and understand the complexities of heterogeneous software environments.

Our team of business process architects works closely with your management teams to help streamline business processes across these diverse environments. We know how to implement the critical interfaces and technologies needed to reduce cycle times and costs involved in gathering customer information and making it available to the people who need it – employees inside and outside the office, as well as your partners and customers.

A Complete Customer View Starts with a Complete SolutionYour end-to-end solution from AT&T includes hosting, application management and support, backed by comprehensive service level agreements. We take full responsibility for managing the entire application lifecycle and for every layer of the infrastructure, from the network through the application.

Benefits

• Technical and functional expertise in Siebel CRM and Oracle to optimize CRM applications for the most value

• AT&T’s 10 years of experience managing enterprise applications in mixed software environments

• Core competency in mobile applications for contact management, lead management and more

• 99.9% availability to keep users productive and responsive to customers

• Scalable performance and bandwidth to meet changing application demands

• A complete solution from one source simplifies hosting, application management and support

• Time to focus on using customer information for competitive advantage

Features

• A global, world-class infrastructure and network from AT&T

• Continuous monitoring of operations and application performance

• Documented change management and prompt patch management, fixes and updates

• Critical global 24x7 support

• Flexible pricing plans, predictable monthly costs and options for remote hosting and management

Product Brief

Starting with a new implementation or migration from another environment, we use our experience to speed time-to-production and optimize your Siebel CRM applications to deliver the best business benefits and return on your investment.

To help prevent performance problems, we continually monitor and manage systems, networks, applications and interfaces on a 24x7x365 basis. It’s all backed by your round-the-clock, designated support team, ready to respond to issues and take the actions needed to keep users productive and customers happy.

To ease change and help you take advantage of new features as they become available, we

document change management processes and promptly apply the patches, fixes and updates that make sense for your business.

High Availability for High Customer SatisfactionWe host your Siebel CRM applications in AT&T’s secure world-class data centers, which eliminates the cost and complexity of building and managing your own infrastructure. Instead, you benefit from AT&T’s robust and reliable global infrastructure and network.

This network operates at 99.9% availability and is built to handle the high bandwidth requirements and transaction volumes of the most demanding applications and user

populations. Applications are delivered on the AT&T Synaptic Infrastructure, a utility computing platform for instant scalability during peak demands. It all adds up to keeping service levels and customer satisfaction high.

Think Customer Management, Not Application ManagementSiebel CRM applications help you focus on your customers at a time when keeping them happy is more important than ever. So, don’t let application management distract you from what’s really important – creating a customer-centric business that attracts and wins the best prospects and keeps them coming back.

For more information contact an AT&T Representative or visit www.att.com/business.

Product Brief - AT&T Services for Oracle’s Siebel CRM Solutions _______________________________________________________________________________ 2

12/08/10 AB-1757-01

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