Audio Conference Service from Airtel

About our Product-ACS

– Connects multiple parties from

different locations with a normal

telephone or Mobile.

– Eliminates the need to have a

meeting at a specific physical

location.

– Can be carried out over the

existing telephone set up (Fixed or

Mobile) or your Mobile phones.

– Versatile Conferencing Solution

– Time Saving

– No Travel Cost

– No Infrastructure Cost

– Get Connected Simultaneously

and Instantly

– Uncompromising Confidentiality

– Effortless Management 24x7x365

– Faster Crisis Management

– Better Customer Responsiveness

Features of Audio Conference Service from Airtel

– Dial-In: When a participant dials into the

bridge

– Dial-Out: The Chairperson can dial out to

all the participants and include them into

the conference

– Chairperson Start up/Hang up: allows

disconnection of all participant lines when

a moderator hangs up

– Sub conference: Capable of segmenting

into smaller groups for a sub conference

– Mute/ Unmute: Participants/chairperson

can mute their side of the line to reduce

background noise and distractions

Unattended (Automated)

Reservation less

End-user empowerment

Application features

Host and Guest Pass-codesParticipant Name Record

Roll Call / Entry and Exit announcementsParticipant ManagementSub-conferencing / Individual Participant Disconnect

What you will get??

Passcode + PINCustomized MessagesAutomatic Recording CapabilitiesDNIS Conferences

DNIS Meet-Me, Chairperson Dial-out and DNIS Preset

Integrated recording and playbackMulti-language support

Attended (Operator Assisted)

Personalized, High Quality ServiceOperator Assisted—high performanceHandles large volume of simultaneous callsPersonalized, High-Quality ServiceControlled Meetings, Large Conference Management.

Advanced Functionality

Q& A SessionsVoting/Polling

Operator Assistance

Personalized “High Touch” Calls

DNIS/DID Features & Flexibility

Participant Name Record (PNR)

Voting/Polling Capabilities

Quality Monitoring by Operators

System Security Features-Most Important Aspect for your Business

• Dual Pass-code Format (Host & Guest)

• Pass-code + PIN Verification

• Conference Level Pass-codes

• Dial Restrictions

• Chairperson Secure/Lock

• Participant Management and Host Control (CIVR & PNR)

• Conference Vetting

• Web Viewing

Why you choose us???

– International Toll Free Access- Max. number of countries

covered across the world

– Single Domestic Toll Free Number for connecting domestic

participants.

– Improves business overall & to Gain competitive edge-No

limit on ports usage. We are maintaining max. no. of Ports

available on Bridge in India, so enjoy calling without any delays

or waiting.

– Ease of use with 24x7x365 technical support & operator

assistance along with back up support in crisis management.

– Off-Peak Service Plan- Lowest Customized weekend / holiday

/ night plans.

– Track calls and improved quality, which would lead to higher

usage and lesser complaints

– “Our Brand Name & leadership in Telecommunication

sector”, wide network spread & organized system to improve

customer experience.

Benefits of Audio Conference Service from Airtel

• Security & Privacy

• Invitation agenda & documentation

• Group Dial

• Manage dial in information

• Web conferencing

Before the call

• Direct Dial

• Monitor & manage

• Recording

• Transcription

• Operator assistance

During the call

• Follow up action items

• Phone number quick reference

• Meeting notes distributed

• Record keeping tools

• Cost controls.

After the call

Technical Overview of our Product

Audio Conference Bridge- Technical Advantage

• Airtel has a total of 20 bridge locations

across India

• These bridges act as a small conference

room and on connecting each of these, a

single room is created where the

conference happens.

• Participants at these locations can join

the conference call dialing a local number

or the nearest bridge

• Each location has a customer care

number, an unattended dial-in number and

attended dial-in number

Audio Conference Bridge-Functionality

Delhi

NCR

Airtel

MumbaiMumbai

Pune

Mumbai Airtel

Ahemdabad

Ahemdabad

Surat

Airtel Bridge International

Participant - US

International

Participant - UK

International

Participant -

Singapore

Airtel Chennai

Chennai

Chennai 2

Airtel Cochin

Cochin

International Participant

- Australia

International

Participant - Canada

International Participant

- Japan

• Conference can be conducted instantly with 24x7 port availability

• Required number of ports must be booked as dedicated ports in advance (with all details related to conference call) via mail or phone.

• Every time a new chairperson & participation code will be generated as conference booking confirmation by Airtel Team.

• Good for business where meeting times & details pre-define every time & for events calls like- Investor meetings, AGM’s etc.

1.Reserved Conference Service

• Ad Hoc Conference with no advanced scheduling or booking.

• Conference can be conducted instantly with 24x7 port availability without any booking.

• Conference Coordinator/Operator can be accessed by simply pressing * and 0 for any assistance.

• Personalized Reservation-less Card for Chairperson consisting the Dial-In Number, Chairperson Code and Participant Code.

• Good for businesses where meetings are not pre-define & you don’t want to wait for bookings.

• Also dedicated Chairperson & Participation code provided in advance helps you to avoid informing participants every time for codes.

2. Reservation-less Conference Service

Choose the Right Service for your business needs from our various options

• You can fix or book ports on monthly rental basis to avoid delays or call waiting.

• Good for daily basis calls on large scale.

• Attended Conference- Presence of conference coordinator

• Unattended Conference- Conference Coordinator can be accessed by simply pressing * and 0

3. Dedicated Port Service

• Integrate Web and Audio Conference

• Supports Dynamic feature like application sharing, desk top conference

• Good for Town halls, trainings sessions, lectures etc.

• Just click the links provided by our team & listen the message or lectures.

• Only chairperson can speak, no access for participants to speak.

• Can be cost effective for big conferences of more than 100 participants as Web is a cheapest mode of communication.

4. Integrated Web

Conference

Choose the Right Service for your business needs from our various options

Value Added Services- Our USP’s

Q & A: Place participants with questions in a

queue and allows an efficient Q&A session to be

carried through

Lecture / Broadcast mode: Supports lecture /

broadcast modes, in which the moderator can

deliver a lecture and all the participants are in a

listen-only mode, in order to avoid and eliminate

background noise etc.

Polling: This feature allows the moderator to poll

participants, view answers and compile responses

by percentages

CD Recording & Delivery

– Recording of the entire conference on a CD

– CD can be delivered within 48 hrs any where

in India

Value Added Services-Our USP’s Cont..

Operator Assistance: During the conference,

participants/chairperson can request for help from

the operator.

Playback: Real time recording on the bridge for

listening to the conference at a later time

Transcription: Documentation of the recorded

conference in a word format.

Web Cast: play the conference on web portal.

Audio Console: Increased control of the call through

the latest online audio console.

Roll Call: Participant name recording for the

conference.

December Month Special Scheme

Client’s FAQ’s on our Product-Why We are the Best??

1) What are the various medium to connect?

Ans: Bridge could be connect by mobile/landline/all operators to access 20 local bridge

domestic/international.

2) What level of service support are provided by customer?

Ans: 24x7x365 dedicated support: access assistance available during conference call.

3) What are value added services?

Ans: These are various paid services which can enhance your calling experience.

4) How ports effect my calling experience?

Ans. More the no. of ports on bridge lesser are the chances for call waiting or delays.

5) What is the significance of Toll free access?

Ans. More the countries listed in toll free more cost effective your conference can be.

6) What is the difference between Dial-in & Dial-out? How your service can be cost effective for

me?

Ans. In Dial-in participants call to nearest bridge number & in Dial-out chairperson can call to

participants using Airtel bridge.

Our Valuable Customers