Austin D. Palmer2017 Arles Lane, Carrollton, TX 75007 | 303.883.6182 | palmer.austin.d@gmail.com

Results-oriented professional skilled in the evaluation of business and system process, identifying improvement areas, and recommending solutions offering over 7 years in operations management. Consistently identified by coworkers and supervisors as a high-potential leader.

Career Highlights:• Formalize systems, controls and audit points to mitigate $600M in compliance risk• Synthesize analyses into business insights and develop recommendations to drive decisions and shape long term strategy resulting in $1.4M savings opportunity annually• Liaise with vendors to establish communications vehicles and improve SLA’s by 30%• Implement predictive models based on a blend of operational and financial data to identify opportunities resulting in $3.8 M per year in cost avoidance• Manage projects to understand quality and measure the effectiveness of the organization's services and financial returns• Reconcile over $21M in inventory transactions monthly• Administrate database management platforms for tracking over 50,000 records monthly• Launch start-up trade and organized resources to open distribution in 7 international markets• Drive development and strategic planning of over 10 new product launch initiatives• Assess business gaps with the goal of standardizing processes, minimizing expenditures, and maximizing performance by evaluating company-wide operational functions• Aptitude for critical thinking in complex situations and an ability to synthesize ambiguous data into concrete insights

Core Strengths:Business Analytics ForecastingOperations Procurement/Supply ChainData Visualization Systems Analysis

Professional Experience:Current | Business Analyst | Coppell , TX

February 2014-Current

• Revolutionize logistics programs to optimize workflow and measure fiscal impact of over $30 M to the enterprise annually• Boosted operating income by $2.4 M under tight timelines to deliver positive profits•Structure communication avenues and procedures across more than 2,000 facilities• Construct strategic auditing, traceability and quality assurance techniques to reduce risk and gap areas by 40%• Condense department workflow to develop new procedures leading to 30% increase in team productivity• Forecast budgetary outcomes based on past/present data and trends• Bridge communications cross functionally to understand organizational structure, policies, and procedures to recommend solutions• Conduct research by finding, collecting, analyzing, and evaluating data• Evaluate ambiguous business problems using research plus assessment capabilities to address problems, drive innovative ideas, define requirements, and recommend actionable next steps

Austin D. Palmer2017 Arles Lane, Carrollton, TX 75007 | 303.883.6182 | palmer.austin.d@gmail.com

• Execute critical assessments of complex situations in management and propose alternative solutions, adding subject matter insight within transactional and operational environments• Arbitrate among revenue management, clinical operations, and legal departments to create structure, policies, and operations to build business cases and recommend solutions• Apply quantitative skills and methods to clarify data and information to align functions with organizational strategy• Present dashboards and results to senior and executive management groups• Frame workflow and processes to develop new procedures leading to higher levels of efficacy• Recognized for departmental advancements in Continuous Improvement (Core Value Award, 2015) • Garner information consisting of multiple perspectives, conflicting evidence, competing interests and priorities, and risk, to determine an optimal course of action

Evolv Health, LLC | Operations Analyst | Dallas , TX May 2012 –February 2014

• Strategize efforts in P&L improvements to turn around annual losses of $2M to profitability in 18 months• Conduct activities to create net value, build a competitive infrastructure, leverage worldwide logistics, synchronize supply with demand, and measure performance globally• Analyze interrelated issues of effectiveness, efficiency, and productivity; develop recommendations to resolve problems; and apply project management principles to ensure program accomplishment • Create and review procedures for product distribution and inventory control to maximize end user satisfaction and minimize cost• Operationalize material movement planning and scheduling based on forecasted consumption rates• Identify cost savings based on past, present, and expected projections and market opportunities• Design and apply quantitative and qualitative business models to appraise performance and solve complex organizational problems• Analyze and summarize reports and data to identify trends and to improve efficiency, productivity, and financial performance• Integrate principles, systems and tools towards the sustainable improvement of KPI’s

Evolv Health, LLC | Operations Specialist | Dallas , TX February 2010 –May 2012

• Improve operating systems and processes to support of organizational missions, support management reporting, and information flow• Extrapolate system anomalies for root cause analysis• Track finished goods from point of origin to point of consumption• Investigate historical trends, forecasting reports and deviations for referential integrity• Generate business plans at the corporate, unit, and functional levels• Directed contracted operations, including fulfillment activities and reverse logistics• Inaugural recipient of “Most Evolv’d Associate” award (2010) for accomplishments in Operational ExcellenceEducation and Honors:University of Brigham Young | Bachelor of Science

December 2009

• Upper division GPA of 3.79