Auto Finance - Maruti Suzuki

8/11/2019 Auto Finance - Maruti Suzuki

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A

PROJECT REPORT

ON

PROCESS OF AUTO FINANCINGBY

BANKING SECTORIN

RKBK (MARUTI DEALER) PVT. LTD., DELHI

SUBMITTED TO : DR. RAVI PANDEY

FOR THE PARTIAL FULFILLMENT OF

REQUIRMENT OF SUMMER INTERNSHIP

SUBMITTED BY

ARVIND KUMAR

(MBA 202!20")

R#$$ N#!2%%%0&0"

FMG GROUP OF INSTIUTIONSGREATER NOIDA

1


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ACKNO'LEDGEMENT

I, ARVIND KUMAR, MBA Student in FMG G#* O+ I-//#- ,G1

N#/1 is highly grateful to all those ho guided !e in "o!#leting this #ro$e"t.

%irst of all, I ould li&e to #ay !y heartiest than&s to entire fa!ily of M1/

es#e"ially M. DINESH PUROHIT (FINANCE CONSULTANT) RKBK A#3#4/$-

P5. L., DELHI ho #ro'ided !e su"h a onderful o##ortunity to do S33 T1//6

and #ro'ided their 'alua(le suggestions in understanding the or& of Resear"h Pro$e"t.

)ast (ut not the least, I ould li&e to than&s all fa"ulties of FMG G#* O+

I-//#,GREATER N#/1, ho ga'e !e the useful ti#s and suggestions regarding

#ro$e"t

*


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+i

PREFACE

I sin"erely (elie'e that one alays learns fro! e-#erien"e. his #ro$e"t is a ste# toardsgaining &noledge a(out the real orld and #utting theory into #ra"ti"e.

I shall greatly loo& forard and &noledge all suggestions all this s!all ste# I ha'e ta&en.his #ro$e"t deals ith the #ro"ess of Auto %inan"ing (y Ban&ing Se"tor.

+ii

/


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E7ECUTIVE SUMMARY

he #ro$e"t entitled 0PROCESS OF AUTO FINANCING BY BANKINGSECTOR ithregards to the dealer of Maruti Su2u&i India )td3 0R4B4 A56M6BI)ES )D is done ata #artial fulfill!ent of !y MBA "urri"ulu!.

Business i!#ro'e!ent of "o!#anies de#ends on good degree of "usto!er7s satisfa"tion.Many ti!e a "usto!er en"ounters a situation in hi"h he has to ta&e de"isions regarding thefinan"e for #ur"hase of ne "ars and also to sale their #reoned "ars, "usto!ers also needinfor!ation related to the #ur"hase and sales of "ars in hi"h the staff of Maruti 8o!#anyhel# the "usto!ers.

Maruti Su2u&i India )td "o!#any redefined the ay #eo#le loo&ed at "ars, Maruti Su2u&i,in the #ast *9 years Maruti Su2u&i has e!erged as the undis#uted leader in the auto!o(ileindustries,(ringing their "usto!ers !ore "ars ,!ore te"hnology and !ore satisfa"tion .oday Maruti 8o!#any gi'es its "usto!ers !any reasons to s!ile (e"ause it #ro'ides ea"hand e'ery fa"ility to its "usto!ers at a one sho# sto#.

%ro! %inan"e to Insuran"e, fro! used "ars to genuine a""essories .:hen it8o!es to "usto!ers "ar related needs all a "usto!er to do is to $ust "onta"t ith Marutinearest Dealer and they ill ta&e "are of the "usto!ers needs.

Maruti 8o!#any #ro'ides its "usto!ers all the fa"ilities and ser'i"e at one sho#. he"usto!ers of Maruti "an get easily folloing fa"ilities fro! theirnearest Dealer hi"h is #ro'ided (y the "o!#any ;


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CONTENTS

1. 8APER


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+i'


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CHAPTER = COMPANY PROFILE

(A)! N13 #+ 9#3*18:

Maruti Su2u&i India )td

y#ePu(li" +BSE MAR5I, NSEMAR5I

%ounded1GF1>1?

eadHuarters=urgaon, aryana, India

4ey #eo#leagdish 4hattar, 8E6Shin2o Na&anishi, Managing

Dire"torIndustryAuto!oti'eProdu"ts8arsRe'enueJKL*.C (illion +*99C

E!#loyees,G9/>*?

:e(site.!arutisu2u&i."o!

(B)! B#1 #+ D/9# #+ C#3*18:

Maruti Su2u&i )i!ited is a Board


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(C) INTRODUCTION OF MARUTI COMPANY

he old logo of Maruti Su2u&i India )i!ited.)ater the logo of Su2u&i Motor 8or#. as alsoadded to it

Maruti Su2u&i is one of IndiaOs leading auto!o(ile !anufa"turers and the !ar&et leader inthe "ar seg!ent, (oth in ter!s of 'olu!e of 'ehi"les sold and re'enue earned. 5ntil re"ently,1F.*F of the "o!#any as oned (y the Indian go'ern!ent, and C@.* (y Su2u&i ofa#an. he Indian go'ern!ent held an initial #u(li" offering of *C of the "o!#any in une*99/. As of May 19, *99, =o't. of India sold its "o!#lete share to Indian finan"ialinstitutions. :ith this, =o't. of India no longer has sta&e in Maruti 5dyog.

Maruti 5dyog )i!ited +M5) as esta(lished in %e(ruary 1GF1, though the a"tual#rodu"tion "o!!en"ed in 1GF/. hrough *99@, Maruti has #rodu"ed o'er C Million'ehi"les. Marutis are sold in India and 'arious se'eral other "ountries, de#ending u#one-#ort orders. 8ars si!ilar to Marutis +(ut not !anufa"tured (y Maruti 5dyog are sold (ySu2u&i in Pa&istan and other South Asian "ountries.

he "o!#any annually e-#orts !ore than /9,999 "ars and has an e-tre!ely large do!esti"!ar&et in India selling o'er C99,999 "ars annually. Maruti F99, till *99@, as the IndiaOslargest selling "o!#a"t "ar e'er sin"e it as laun"hed in 1GF/. More than a !illion units ofthis "ar ha'e (een sold orldide so far. 8urrently, Maruti Alto to#s the sales "harts.

Due to the large nu!(er of Maruti F99s sold in the Indian !ar&et, the ter! QMarutiQ is"o!!only used to refer to this "o!#a"t "ar !odel. ill re"ently the ter! QMarutiQ, in

#o#ular Indian "ulture, as asso"iated to the Maruti F99 !odel.

Maruti Su2u&i India )i!ited, a su(sidiary of Su2u&i Motor 8or#oration of a#an, has (eenthe leader of the Indian "ar !ar&et for o'er to de"ades.

It7s !anufa"turing fa"ilities are lo"ated at to fa"ilities =urgaon and Manesar south of NeDelhi. Maruti7s =urgaon fa"ility has an installed "a#a"ity of /C9,999 units #er annu!. heManesar fa"ilities, laun"hed in %e(ruary *99 "o!#rise a 'ehi"le asse!(ly #lant ith a"a#a"ity of 199,999 units #er year and a Diesel Engine #lant ith an annual "a#a"ity of199,999 engines and trans!issions. Manesar and =urgaon fa"ilities ha'e a "o!(ined

"a#a(ility to #rodu"e o'er 99,999 units annually.

More than half the "ars sold in India are Maruti "ars. he "o!#any is a su(sidiary of Su2u&iMotor 8or#oration, a#an, hi"h ons C@.* #er "ent of Maruti. he rest is oned (y the

#u(li" and finan"ial institutions. It is listed on the Bo!(ay Sto"& E-"hange and NationalSto"& E-"hange in India.

During *99


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Maruti Su2u&i offers 19 !odels, ranging fro! the #eo#le7s "ar, Maruti F99, for less than Rs*99,999 +L C999 e- A?1he (iggest dra e'en this year as the aard for highest Auto!oti'e 8usto!erSatisfa"tion Inde-. Maruti Su2u&i s"ored the highest in "usto!er satisfa"tion inde- for the

eighth "onse"uti'e year.

200%! I/1 A#3#/5 P+#319, E>9/# 1 L18# S8 (APEAL) A?1 hree #o#ular "ars na!ely Maruti en Estilo, Maruti Sift and Maruti S@ al&ed aayith the APEA) aards in their res#e"ti'e "ategories.

200% I/1 I//1$ Q1$/8 S8In the Initial Tuality Study, Maruti Sift al&ed aay ith the highest ITS in the Pre!iu!8o!#a"t "ar seg!ent.

O 916#/-

I SSI + Sales Satisfa"tion Inde- hi"h e'aluates "usto!er satisfa"tion at the #oint of#ur"hase< :e #osted a hat


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(4)! HEAD OFFICE

S91/1$ O++/9 F$##, J51 P1.&2&)

F1> : 2&&%@"

E31/$ :-131.1531/.9#./

I : N.A.

(9)! BRANCH OFFICE

Maruti 8o!#any has !any Bran"h 6ffi"es in the hole "ountry to ser'e their "usto!ershi"h are in the folloing areas

(1)! :est 5P, 5ttara&hand ,Delhi,=urgaon,Noida,=a2ia(ad,Rerai,Mahendragarh.

(4)! Pun$a(,8handigarh,a!!u4ash!ir.

(9)! Part of 5P and 5ttara&and.()! aryana , i!an"hal Pradesh.

()! 6rrisa ,:est Bengal,Si&&i!,And!anNi"o(ar.

(+)! Bihar ,8hattisgarh,har&hand.

(6)! Arunan"hal Pradesh ,Assa!,Mani#ur,Meghalaya,Mi2ora!,Nagaland,ri#ura.

()! Madhaya Pradesh.

(/)! Mu!(ai,Na'i Mu!(ai,hane =oa.

()! Rest of Maharastra.

(


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()! VISSION ; MISSION STATEMENT

O V/-/#:

he )eader in Indian Auto!o(ile Industry, "reating "usto!er delight and shareholder7sealth3 a #ride of India.

M/--/# S13:

+i Pro'ide su#erior #rodu"ts and ser'i"es to our "usto!ers and !aintain !ar&etleadershi#.

+ii E'ol'e as an institution that ser'es the (est interest of all sta&eholders.

+iii Pursue e-"ellen"e through total Huality !anage!ent.+i' Ensures the highest standards of ethi"s and integrity in all our a"tion.

(D)!O49/5- #+ M1/ C#3*18:

he o($e"ti'es of Maruti Su2u&i India )td hi"h are gi'en in their Me!orandu! ofAsso"iation are

. Uo a"Huire and ta&e o'er fro! =oI the right, title, and interest in relation to theunderta&ings of Maruti )td. As #ro'ided for in the a##ro#riate ena"t!ent of =oI together

ith the lia(ilities of =oI so far as they arerealated to the 5nderta&ings of the 8o!#any.

2. o "arry on the (usiness of !anufa"turers of, and dealers in, auto!o(iles, !otor"ars,lorries, (uses, 'ans,!oter"y"les, "y"le


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MUL- P/9/*1$ O49/5-

As the leading #layer in the s!all "ar seg!ent of the Indian !ar&et, they ha'e the folloing#rin"i#al o($e"ti'es

o e-#and the si2e of the Indian !ar&et for s!all "ars (y strengthening and e-#anding

the dealer netor& and !a&ing auto!o(ile finan"ing a'aila(le at "o!#etiti'e rates

o strengthen their leadershi# #osition in the s!all "ar seg!ent of Indian !ar&et3 and

o "ontinue to (en"h!ar& the!sel'es against i!#ro'ing glo(al !anufa"turing,

!ar&eting and other #ra"ti"es and standards, stri'e to in"rease "usto!er satisfa"tionthrough Huality #rodu"ts and ne

initiati'e, and #ro!ote the finan"ial strength of their sale netor&.

1. Moderni2ation of the Indian Auto!o(ile Industry*. Produ"tion of fuel


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!anufa"turers in the orld to re"ei'e the IS6 G991*999 "ertifi"ation.

hey (en"h!ar& their #rodu"ts against international Huality standards. hey e-#ortheir #rodu"ts to a##ro-i!ately 9 "ountries, hi"h are !anufa"tured using the sa!easse!(ly line as that for the do!esti" !ar&et.

E-tensi'e sales and ser'i"e netor&.

MARUTI SUUKI INDIA LTD (/ # 5/?) =

)ogo of Maruti


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Su2u&i Poer Su##ly.

Su(sidiary 8o!#anies


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ouring

Boule'ard 8G9 Boule'ard 8C9

Moto"ross

RM


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CHAPTER!2 ATTRACTIVE FEATURES OF THE

COMPANY

Maruti Su&i India )td 8o!#any is a $oint 'enture of Maruti 5dyog )td of India and Su2u&iMotors of a#an.Maruti "o!#any #ro'ide !any attra"ti'e features and after sales ser'i"es totheir "usto!er. he attra"ti'e feature of the "o!#any is the after sales ser'i"e hi"h is

#ro'ided (y the "o!#any to the "usto!ers. Maruti "o!#any #ro'ide !any ser'i"es to their"usto!ers hi"h are

+a Sales and Ser'i"es

+( Maruti =enuine Parts

+" Maruti %inan"e

+d Maruti Insuran"e

+e Maruti rue Value

+f Maruti Dri'ing S"hool

+g Maruti Auto 8ard

+h Maruti Dil Se

+i E-tended :arranty

+$ Rea"hing to their "usto!ers

(1)!M1/ S1$- 1 S5/9-

he Maruti Dealershi#s are the !ost 'isi(le#arts of "usto!er fo"us. Right fro! the aya #ros#e"ti'e "usto!er is el"o!ed to thedealershi# to the entire (uying e-#erien"eand the ser'i"e e-#erien"e, "usto!ers feel'ery Oin'itedO.

Its hat !a&es "usto!ers loyal to Maruti"ars too. Al!ost C9 of our ne "ar

"usto!ers are e-isting "usto!ers. Al!ostG9 #eo#le ho trade in their used "arsthrough OMaruti rue ValueO, finally (uy ane Maruti.

1


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%or Maruti,"usto!er fo"us is 'ery i!#ortant, a!#ly e'ident fro! the fa"t that O8usto!er6(sessionO is our first "ore 'alue. :e ha'e (een "hosen (y "usto!ers as the (est "ar

!anufa"turer in ter!s of "usto!er satisfa"tion se'en years in a ro in the #restigious DPoer sur'ey.

'/ 16 #+ 91-

:e offer 11 !odels and o'er 199 'ariants, ranging fro! the #eo#leOs "ar, Maruti F99, for lessthan Rs *99,999 +L C999 e-*/9

Maruti goes ahead to gi'e the "usto!er a "o!#lete "ar e-#erien"e < a solution to ha'e allauto needs under a single roof. Allied ser'i"es li&e %inan"e +Maruti %inan"e, Insuran"e+Maruti Insuran"e and sale, #ur"hase and trade


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(4)!M1/ G/ P1-

Maruti Su2u&i =enuine #arts are #ri"ed 'ery "o!#etiti'ely and offer a "usto!er (est 'aluefor !oney and Huality. Ea"h #rodu"t goes through a series of rigorous Huality !easures and

rea"hes a "usto!er at its (est. Many of these ite!s arei!#orted fro! Su2u&i, a#an.

Maruti =enuine A""essories +M=A offer high Hualitya""essories at "o!#etiti'e #ri"es. E'ery M=A ite! has

#erfe"t !e"hani"al and ele"tri"al "o!#ati(ility ith the'ehi"le and offers you un!at"hed #erfor!an"e.

ITEM !!!! THE MGA ADVANTAGE

Alloy :heel


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Ru((er Designer


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:e forayed in Maruti %inan"e ay (a"& in *99* in line of our 'ision of #ro'iding enhan"edser'i"es and "on'enien"es to our "usto!ers.

)eading "o!#anies in auto


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() M1/ I-19

In line ith our 'ision of #ro'iding enhan"ed ser'i"es and"on'enien"es to our "usto!ers e 'entured in the Maruti Insuran"e

(usiness, so!eti!e in *99* along ith our other (usinesses li&e Maruti %inan"e and Marutirue Value.

6ur studies indi"ated that "usto!ers are loo&ing for insuran"e #rodu"ts that #ro'ide the!su##ort, "o!fort and "on'enien"e, !ore so after their 'ehi"le has !et ith an a""ident.5nfortunately, !ost of these attri(utes ere !issing in the !ar&et for "ar insuran"e. MarutiInsuran"e as laun"hed to fill this ga#.

%or this initiati'e, e ha'e set u# insuran"e distri(ution su(sidiaries, Maruti Insuran"eDistri(utors Ser'i"es +MIDS and Maruti Insuran"e Bro&ers )i!ited +MIB) in ourdealershi#s.

6ur su(sidiaries ha'e tied u# ith leading general insuran"e "o!#anies of the "ountry astheir li"ensed "or#orate agents. :hile MIDS has #artnered ith Ba$a$ Allian2 =eneralInsuran"e 8o!#any, MIB) ill or& ith National Insuran"e 8o!#any )i!ited.

6'erall, our initiat'e in the for! of Maruti Insuran"e #ro!ises to (e a hassle free and"on'enient ser'i"e for Maruti "usto!ers.

O!$/ M## I-19 ?1$

Re"ently, e introdu"ed the Oonline !otor


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rue Value is the (rand na!e of our (usiness of #re


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T P#+/$ #+ 1/-

It is interesting to note that as !any as C/ of those "o!ing to learn dri'ing in these s"hoolsare o!en learners.

Road Safety as a su($e"t is too 'ast and di'erse and reHuires an integrated a##roa"h of=o'ern!ent, 8or#orates and 8i'il So"iety. As e do our (it, e loo& forard to others in

$oining us in our Road Safety !ission.

(6)!M1/ A# C1

Maruti7s Auto 8ard )oyalty "u! Reards Progra!!e

o (enefit e-isting and ne Maruti Su2u&i "usto!ers, e rolledout a first of its &ind O)oyalty "u! Reards Progra!!eO in early*99.

hrough this #rogra!!e, our "ar oners "an easily earn as !anyas *9,999 Auto#oints in four years. 6ne Auto#oint is 'alued at 6neRu#ee. his Rs *9,999 "an (e used for additional dis"ount (y the"usto!er hile #ur"hasing the ne-t Maruti Su2u&i "ar.

Alternati'ely, the a""u!ulated #oints "an (e instantly redee!ed (y "usto!ers hen they gettheir "ar ser'i"ed at Maruti Su2u&i or&sho#s or hile #ur"hasing a Maruti =enuineA""essory orth eHui'alent a!ount.

he #rogra! is Huite uniHue in ter!s of the fo"us on Maruti Su2u&i "ar "usto!ers, and thete"hnology de#loyed to offer fle-i(ility to "usto!ers. he loyalty "u! reards #rogra!!eill (e o#erated through a Maruti Su2u&i Auto"ard hi"h ill (e offered to Maruti Su2u&i"ar oners ho "hoose to enrol in the #rogra!!e. A "o!(ination of "hi# (ased "ardte"hnology, state


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Maruti and its dealers ill #ro'ide attra"ti'e e-"hange loyalty (onus (ased on regularser'i"ing and age of "ar at the ti!e of e-"hange.

()!M1/ D/$ S

6ur Dil Se #rogra! has (een s#e"ially tailored for Indiansresiding a(road. It hel#s the! "on'eniently gift a Maruti "ar tofriends and relati'es residing in India< all at the "li"& of a!ouse.

:e laun"hed Dil Se in uly *99. 6ne of our e!#loyee ga'e this suggestion in an e!#loyee"o!!uni"ation for!.

Dil Se is Qone of our uniHueQ initiati'es to strengthen our relationshi# ith Indians stayingo'erseas.

5nder this #rogra! an NRI "an gift a "ar for as lo as LGG a !onth for an Alto, #aid o'erfi'e years. he entire #ortal is designed to (e "on'enient and trans#arent. It allos the userto !onitor e'ery stage of the transa"tion online under Dil Se < right fro! "ar ordering todeli'ery of "ar to their relati'es in India. he e(site #ro'ides all ne"essary infor!ation onMaruti !odels, 'ariants, "olours and on


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8usto!ers "an 8hoose (eteen to o#tions

OPTION I:E-tended :arranty for additional 1 year or u# to *9,999 4!s, hi"he'er"o!es earlier, fro! the date of e-#iry of #ri!ary arranty.

OPTION II:E-tended :arranty for additional * years or @9,999 4!s, hi"he'er "o!es

earlier, fro! the date of e-#iry of #ri!ary arranty.

' # *91- > ?118

You "an (uy e-tended arranty at any ti!e, so long as your "ar is still under the #ri!aryarranty. oe'er, #ri"es are loer if you (uy it along ith the 'ehi"le. here are / #ri"essla(s for #ur"hase of e-tended arranty

5#to 9 days fro! the date of sale of the ne 'ehi"le

%ro! 1st day to /C days of sale of ne 'ehi"le +a(out 1C !ore

%ro! /th day to /9 days of sale of ne 'ehi"le +a(out /9 !ore

Please note that the e-tended arranty "an (e sold only till the 'ehi"le is still "o'ered under#ri!ary arranty of * years or @9, 999 4!s hi"he'er is earlier.

H#? # 9-#3- 48 /

Ma&e a #ay!ent in the dealerOs na!e at any Maruti Authorised Dealer. he dealer ill gi'eyou an e-tended arranty (oo&et ith a "o!#uter generated "ontra"t for! #asted in it. his

"ontra"t for! is essential for the arranty to (e 'alid. It is !andatory that the dealer endorsein the arranty (oo&let the effe"ti'e date and &!. +a"ti'ation re"ord for e-tended arranty,hen the standard arranty e-#ires after * years or @9,999 4!s hi"he'er is earlier.

+$ R19/6 # # C-#3-

6ur "usto!ers ha'e rated us first in D PoerOs 8usto!er Satisfa"tion Sur'ey for eight"onse"uti'e years.:hen e a"hie'ed it first ti!e in *999, #eo#le ere s&e#ti"al. hey "ouldnot fatho! ho "ould a !ar&et leader li&e us !anage to &ee# ha##y su"h a 'ast and di'erse

grou# of "usto!ers.

*C


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T 1-? *1*- $/- / # 1**#19 #?1- 9-#3 -1/-+19/#.

Being first in a 8usto!er Satisfa"tion rating as not $ust si!#ly a(out inning an aard.Rather, it (e"a!e our ea#on to fight and in in this "o!#etiti'e !ar&et #la"e.

H#? 8 5#$5 / 1**#19

here as a ti!e+ in late 1GG9Os hen e fa"ed so!e real "o!#etition ith the entry ofglo(al #layers into India.

:e ent (a"& to the (asi"s :hat as it that the Indian "usto!er desiredX Maruti had theright #rodu"ts for India, ones ith relia(le Huality, lo "ost, to# #erfor!an"e and so on.:hat else "ould e offer our "usto!ersX

It as then that e de"ided to fo"us on 8usto!er Satisfa"tion. 8aring for the "usto!er,thin&ing fro! his and her #oint of 'ie, (uilding trans#aren"y in our intera"tions, orientingoursel'es to fa"e the "usto!erOs needs and "on"erns rather than the other ay round. If e"ould do all that, our satisfied "usto!ers ould re"o!!end our #rodu"ts to their friends andrelati'es and the!sel'es (uy their ne-t "ar fro! us.

T ?1- #/6 ? 14# /- -168 1$$ 9#3*1/- -?1 48 9-#3

-1/-+19/#.

he "hallenge for us as to go (eyond ords and !a&e it all or&, "on'ert intention intoa"tion, translate an intangi(le !ission to tangi(le (enefits, e'ol'e fro! rando! and one


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CHAPTER ! & H R POLICIES

his #oli"ies !anual has (een designed to #ro'ide us ith infor!ation regarding the ter!s,

"onditions, (enefits #rogra!s that the organi2ations offers, as ell as the #oli"ies

#ro"edures that go'ern day to day a"ti'ities and "ondu"t an organi2ations.his #oli"y

!anual a##lies to all staff !e!(ers of Maruti Su2u&i India li!ited.

HR VISION

)ead and %a"ilitate "ontinuous "hange toards organi2ational e-"ellen"e 3 "reate a learningand 'i(rant organisation ith high sense of #ride a!ongst its !e!(ers.

(/)CULTURE BUILDING INITIATIVES SINCE INCEPTION

a#anese Manage!ent #hiloso#hy of ea! S#irit

8o!!on unifor!

6#en offi"e

8o!!on 8anteen

6#en 6ffi"e ; Easy a""essi(ility, S#eedy 8o!!uni"ation and de"ision !a&ing

Morning Meetings

Morning E-er"ises

(//)!FOCUS OF EFFECTIVE MANAGENENT PROCESS

SINCE INCEPTION

UManage!ent 8o!!ittee Meetings ; e'ery uesday

USingle unaffiliated 5nion

UE-"ellent Industrial Relations s"enario ; no loss of !andays due to stri&eWlo"&out et". in#ast C yrs.

UMaruti 5dyog Sahyog Sa!iti ; a foru! for Non


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UYear of the 8usto!er ; R Internal 8usto!er %o"us

U%o"us on Internal E-ternal 8usto!er

+iii


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o#i"s sele"ted (ased on Vision, Values De#art!ental %eed(a"& of 8o!#any


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(/>)!CAREER DESIGN

Perfor!an"e Potential (ased A##raisals

%ast ra"& 6#tion for igh/)!RETENTION ; EMPLOYEE 'ELFARE

UE!#loyee :elfare1. Residential 8olonies for E!#loyees ; 8ha&&ar#ur Bhondsi*. os#italisation Rei!(urse!ent ; on a"tuals ithout 8eiling/. Vehi"le )oans@. ousehold EHui#!ent )oansC. ouse Building Ad'an"e. Annual Ad'an"e

UM5) P% rust ; for (etter Mgt., Ser'i"e s#eedy redress Pro#osed M5) Pension S"he!e U)earning 6##ortunity < Ben"h!ar& in Auto e"hnology UProfessional Value addition through raining U6##ortunity for foreign training at SM8, a#an Uo( Rotation o( enri"h!ent

(>//)!EMPLOYEE ENGAGEMENT =ESOP-

Maruti 5dyog )td. E!#loyees Mutual Benefit %und S"he!e

Managed (y a 19

%i-ed EHuity of 9.*

)o"&///)!SUGGESTION SCHEME ; QUALITY CIRCLES

%or (etter Huality and #rodu"ti'ity

hrough in'ol'e!ent of all e!#loyees and tea!or&

During the year 1GGG


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/. Nu!(er of T8 =rou#s < C19@. T8 Meetings held ; 1FG

T16 +# SS ; QC +# 2000!0:

Suggestions I!#le!ented < Prod. VI < 1i!#l!entedWe!#loyeeW!onth

6ther areas < F.@ i!#le!entedWe!#loyeeW!onth8ost Sa'ing Rs. 1C "rores +*Cin"rease for the 8o!#anyT8 Meeting < 1/ !eetingsWT8 =#.W Yeararget < /@ !ar&s W suggestion

C#3*18!?/ QC G#*- (!@ 334- * 6#*)

Monthly T8 Meetings on the %irst :ednesday ea"h Month

8o!#any/5)!FUTURE CHALLENGES ! HR INITIATIVES

Realigning organi2ation "ulture (ased on ne 'ision 'alues.

6($e"ti'e #erfor!an"e !anage!ent de'elo#!ent (ased.

rans#arent $o( rotation $o( enri"h!ent.

Perfor!an"e lin&ed reard and re"ognition syste!.

8AREER P)ANNIN= PR6M6I6N P6)I8Y

Re'ised re"ruit!ent #oli"y.

8o!#eten"y !a##ing.

Strong fu"us on training initiati'es.

1. Build a learning organi2ation.*. 8ontinuous 'alue addition to #rofessional s&ill./. 8usto!ised training.@. raining to the #erssonel of (usiness #arteners.C. Internal "o!!uni"ation.

5nion align!ent.

E!#loyee in'ol'e!ent #arti"i#ation.

/1


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(>5)!H.R *#$/9/- 61$$8 9#-/- #+:

1. :or&ing ours

*. :or&ing (eyond offi"e hours on holidays

/. )o"al "on'eyan"e #oli"y

@. Do!esti" tra'el #oli"y

C. International tra'el #oli"y

1 Pri'ilege lea'e

* Si"& lea'e

/ Maternity lea'e

@ Ado#tion lea'e

C Paternity lea'e )ea'e ithout #ay

. 8o!#any leased a""o!!odation

. ransfer Poli"y

F. Relo"ation #oli"y for ne $oinees

G. E!#loyee referral #oli"y

. '#


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@. L15 *#$/98:

1 he o($e"ti'e is to arti"ulate guidelines for the staff !e!(ers to !anage their lea'e

as #er the ser'i"es regulations of the organi2ation.

* All staff !e!(ers are eligi(le for #ri'ilege lea'e.

/ All !arried o!en are eligi(le for !aternity lea'e.

@ All "onfir!ed o!en staff !e!(ers are eligi(le for ado#tion lea'e.

C All !arried !ale staff !e!(ers are eligi(le for #aternity lea'e.

All staff !e!(ers are eligi(le for lea'e ithout #ay.

. C#3*18 $1- 199#33#1/#:

he o($e"ti'e is to esta(ilished for e!#loyees a'ailing the "o!#any lease (enefits.

%. T1-+ *#$/98:

he o($e"ti'e of the organi2ation !ay reHuire !o!ent of #eo#le a"ross lo"ations andfun"tions as #er (usiness need. he o($e"ti'e of this #ro"ess is to insure that the staff!e!(er re"ei'es assistan"e for his !o!ent and a(le to settle don s!oothly in the nelo"ation.

//


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CHAPTER ! " GOVT POLICIES RELATED TO THE BUSINESS

REGULATIONS AND POLICIES

=oI has o'er the years for!ulated 'arious regulations and #oli"ies for the de'elo#!ent ofthe auto!o(ile industry in India.

F#/6 /5-3 6$1/#-

A ne industrial #oli"y as for!ulated in 1GG1, in order to i!#le!ent the e"ono!i" refor!s

initiated (y =oI. he o($e"ti'e of the #oli"y as to i!#ro'e the te"hni"al "a#a(ilities and#rodu"tion "a#a"ities of !anufa"turers in India ith !ini!u! foreign e-"hange outflo.=oI hassin"e alloed foreign in'est!ent in 'arious se"tors in a #hased !anner, gradually alloinghigher le'els of foreign #arti"i#ation in Indian "o!#anies. Sin"e Mar"h *99*, =oI has

#er!itted eHuity onershi# (y o'erseas !anufa"turers of u# to 199 in entities!anufa"turing auto!o(iles and "o!#onents in India.

F/-91$ 6$1/#-

In India, 'arious ta-es and le'ies a""ount for around C9 of the a"Huisition "ost of the#assenger "ar. )e'ies and ta-es in"lude e-"ise duty +*@, unifor! state sales ta- +1*,

and road and registration ta- +1


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(een alloed. oe'er, the "usto!s duty on i!#orts of ne and used "ars re!ains high,ith the (asi" "usto!s duty at the rate of 9 on ne 8B5s and *C on 84D and S4Dunits. In addition, =oI has i!#osed se'eral "onditions on the i!#ort of ne and used'ehi"lessu"h as restri"tions on the age and the residual life of the used "ar (eing i!#orted, restri"tionon the #ort through hi"h the i!#orts are alloed, reHuire!ents of "ertifi"ation fro!

notified agen"ies regarding 'arious !atters, reHuire!ents #ertaining to the a'aila(ility ofs#ares and ser'i"ing fa"ilities and a reHuire!ent that the used "ars "an only (e e-#orted fro!the "ountry in hi"h they ha'e (een !anufa"tured. It is e-#e"ted that =oI, in order to fulfilits o(ligations under the :6, ill gradually ha'e to loer tariffs on the i!#ort of"o!#onents, 84Ds and S4Ds, hi"h in turn is li&ely to redu"e the in#ut "osts of "ar!anufa"turers in India.

R6$1/#- 1 P#$/9/- R$1 # I/1 A#3#4/$ M1


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(4)!E5/#31$ R6$1/#-

he En'iron!ent Prote"tion A"t, :ater +Pre'ention and 8ontrol of Pollution A"t and theAir +Pre'ention and 8ontrol of Pollution A"t reHuire "o!#anies to o(tain "onsents fore!issions and dis"harge of effluents into the en'iron!ent. In addition, =oI notified nor!srelating to e!ission (y 'ehi"les, age of 'ehi"les and s#e"ifi"ations a(out Huality and sales of

fuels. hese en'iron!ental regulations are in"reasingly dri'ing te"hnology inno'ation in the#assenger "ar !ar&et.

(2)!E5/#31$ P#$/98

5nder the NAP, =oI has announ"ed the en'iron!ental #oli"y for auto!o(iles. he #oli"y7s&ey #ro'isions in"lude A##ro'al of Mashel&ar "o!!ittee re#ort En"ourage!ent for "ars using alternati'e fuel te"hnologies li&e 8N= and ele"tri" (atteries Ado#tion of international standards for le'y of road ta- su"h as "harging higher ta- forolder "ars, in order to dis"ourage the use of old 'ehi"les. At #resent, road ta-es are le'ied at

the ti!e of #ur"hase and are (ased on the si2e of the 'ehi"le.=oI has (een de'elo#ing aregulatory fra!eor& to redu"e #ollution fro! "ars, through a #hased introdu"tion ofe!ission nor!s.

he fra!eor& as introdu"ed (y =oI, (ased on the re"o!!endations of the Mashel&ar8o!!ittee Re#ort, is as follos

Sale of only Bharat Stage II "o!#liant "ars in the "ities of Mu!(ai, Ne Delhi, 4ol&attaand 8hennai, as a##li"a(le fro! *9993

A##li"ation of Bharat Stage II nor!s are fro! A#ril 1, *99/ to the "ities of Bangalore,ydera(ad,Ah!eda(ad, Pune, Surat, 4an#ur and Agra and fro! A#ril 1, *99C to the holeof India3

Euro Stage III eHui'alent e!ission nor!s are to (e !ade a##li"a(le to the "ities of NeDelhi, Mu!(ai,4ol&ata, 8hennai, Bangalore, ydera(ad, Ah!eda(ad, Pune, Surat, 4an#urand Agra (y A#ril *99C and Euro IV eHui'alent nor!s (y A#ril *9193 and

Bharat Stage II and Euro III eHui'alent e!ission nor!s s#e"ifying Huality of #etrol anddiesel that "an (e sold in 'arious "ities that (e"o!e a##li"a(le at the sa!e ti!e as the nor!sa##li"a(le to the sales of "ars.

M1-$


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In order to !eet the ne e!ission nor!s, su(stantial in'est!ents are reHuired to #rodu"ea##ro#riate Huality of fuel and 'ehi"les. he Mashel&ar 8o!!ittee Re#ort has esti!ated thatthe in'est!ent reHuired for u#gradingrefineries to #rodu"e Bharat Stage II auto!o(ile fuels +#etrol and diesel is esti!ated to (earound Rs. 19 (illion.

An additional a!ount of around Rs. 1F9 (illion ould (e reHuired to #rodu"e Euro


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Ne !odel laun"hes, groth in #er "a#ita in"o!e le'els, high as#irations and statusasso"iated ith larger "ars, are the &ey fa"tors affe"ting de!and for "ars in these seg!ents.

T P!O? C1 M1


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CHAPTER = @ RESEARCH AND DEVELOPMENT ANALYSIS

Resear"h and De'elo#!ent Pro"ess of Maruti Su2u&i India )i!ited 8o!#any are done (ythe "o!#any to #ro!ote its (usiness and to gain high #er"entage of !ar&et share in theauto!o(ile !ar&et ,and also to satisfy their "usto!ers and attra"t !ore "usto!ers toardsthe! in the !ar&et . he "o!#any "ontinuosly do resear"h on their #rodu"t,!ar&et and"usto!ers de!and to satisfy the "usto!er and to #ro'ide the! (etter ser'i"e.Maruti"o!#any has ta&en 'arious ste#s regarding the de'elo#!ent of the "o!#any and also to!aintain good relation ith "usto!er.Maruti "o!#any #ro'ide !any ser'i"es to their

"usto!ers li&e Insuran"e,%inan"e for their 'eh"les on easy Interest Rates,=enuine a"essoriesfor the "ars,and !aintainan"e and ser'i"e related to their 'eh"les in the or&sho#. Maruti"o!#any ha'e !any ser'i"e stations in different "ities to #ro'ide easily after sales ser'i"esto their "usto!er .

Maruti "o!#any #ro'ide !any fa"ilities to their "usto!ers through their Dealers ,the"usto!ers should do only to rea"h at the nearest Dealer of Maruti 8o!#any and they "aneasily get e'ery fa"ility hi"h is gi'en (y Maruti to their "usto!ers.

T +#$$#?/6 1 -#3 -9 *#9-- # 48 9#3*18 :

+i


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Q8oal fro! 8hina for instan"e is a'aila(le in (etter Huality and at "hea# rates. But the "oalsu##lied (y state


41/56

o# offi"ials of s!aller "e!ent fir!s a"&noledged the fa"t that !ore "onsolidation in theindustry is on the "ards. QIf one gets (enefits in su"h deals and ha'e no other o#tion, thenhat "an (e doneX Selling ill (e the only ay out,Q said an offi"ial of another s!all "e!entfir!.

Sagar shares "losed at Rs /FF.19, a gain of /.* #er "ent o'er the #re'ious "lose of Rs /.9C

on the Bo!(ay Sto"& E-"hange.

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A dealer, ho does not ish to (e identified, said, QSales had fortunately #i"&ed u# in thelast to !onths, hoe'er, the "urrent !onth is al!ost flat. If the sales do not rise again, e!ay fa"e a high in'entory.Q

+i'


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RESEARCH AND DEVELPOMENT IN MARUTI:

N? T9#$#68 ! A4-#*/#, A1*1/# 1 I#51/#

he "o!#any is or&ing toards lo"ali2ation, de'elo#!ent and testing of #rodu"ts < (othne and e-isting. his ould hel# in indegenisation of 'arious 'ehi"le aggregates at loer"osts. he laun"h of en Estilo, laun"hed ith a lo"ali2ation of G@.* is a "ase in #oint.

8a#a(ilities strengthened in "o!#onent and 'ehi"le e'aluation, (en"h!ar&ing and designo#ti!i2ation ill further i!#ro'e and u#grade e-isting !odels for "o!fort, style and 'aluefor !oney.

Alternati'e fuels li&e 8N=, )P=, hi"h "ould hel# !a&e en'iron!entally friendly 'ehi"les

are (eing or&ed u#on.

=lo(al Sour"ing and ad'an"ed sour"ing get ad'an"ed te"hnologies into India at loer "osts.

@/


44/56

CHAPTER = KEY STAFF

(1)!M116/1$ H/198 RKBK A#3#4/$- L

Dire"tor 8E6


45/56

Ser'i"eAd'isorW

Su#er'isor

Pre


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AC D*13

S.M116 A9

M.K.N.O1

AC M116

E>9/5 AC M116

(4)!D/- 1 R-*#-/4/$//- #+ S1++

he duties and res#onsi(ilities of the staff of the dealer R4B4 Auto!o(iles ltd is

o sale !a-i!u! 'eh"les .

o !aintain all the aW" ith honesty.

o "reate healthy en'iron!ent in the organisation.

o "o


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CHAPTER = % PROMOTERS AND BACKGROUND

1. Na!e, nu!(er of shares held and #er"entage share holding of entities W #ersons !are than1 of the shares of the 8o!#any

A) P#3#- =

N13 #+ E/8

P-#

No. of Shares held Per"entage inShareholding

a Indian Pro!oters

Documents

Auto Finance - Maruti Suzuki